1. Webquest Hotel management Introduction The "Hotel management definition" Hotel management uses professional management techniques in the sector of hospitality. These sectors are presented by the hotel administration, accounts, marketing, housekeeping, front office/reception, food and beverage management, catering and maintenance. As a hotel manager you should have excellent communication skills, you should be competent, intelligent and strong enough to work with others and be a first-class problem solver. At the same time you are the one being responsible for all daily operations of the hotel to make the guests happy and satisfied but at the same time you should build a good team of employees who have to work together and effectively.

A hotel manager is as successful as his/her weakest staff member. Therefore when carrying out job interviews in the hospitality sector it is advisable for the manager to be well prepared with questions as well as for the job applicant to be prepared what to know when being questioned about the work in the hospitality profession.

You are a hotel manager at a boutique hotel/middle-sized hotel/traditional hotel. Prepare a plan of your hotel which includes all sections and their job titled staff members.

Task Each group must gather relevant information and after discussion with other team members, present the description of the staff members’ fields of work and the character features and personal and professional skills an employee should have.

Process Find the appropriate web sites: Prepare a plan of hotel sections; name all professions that work in a particular sector. Describe each profession and name the skills a staff member should meet/fulfil. You will be playing the role of the hotel manager as well as of the future employee so make a list of necessary possible questions that a hotel manager might ask a candidate and the possible answers that would be appropriate if you were an applicant in a job interview. It is necessary for you to keep notes of your information or maintain records of your research.

Resources / Web support Find your own resources (the teacher will be available if necessary) or use the following links to help you with your research.

Activity Websites and their use

Hotel http://www.businessdictionary.com/definition/hotel.html management https://www.beyond.com/tourism/hotel-management/defined in general https://beekeeper.io/5-ways-to-improve-internal-communications-in-your- hotel/ Positions in a http://www.jobmonkeyjobs.com/cm/resorts/hotel_positions hotel https://image.slidesharecdn.com/hotelstructureandstaff-130708050325- phpapp01/95/hotel-structure-and-staffpptxruth-ann-hrt-28- 638.jpg?cb=1373259872 http://www.hotelcareer.com/ Managing http://smallbusiness.chron.com/manage-hotels-effectively-46433.html your team http://www.wikihow.com/Run-a-Small-Hotel-or-Guesthouse http://scholarship.sha.cornell.edu/cgi/viewcontent.cgi?article=1242&contex t=articles Finding the http://hotelexecutive.com/business_review/3993/four-steps-to-effective- right staff performance-management-for-hospitality-employers http://www.careerride.com/hotel-management-interview-questions.aspx Other tips http://www.emeraldinsight.com/doi/abs/10.1108/09596110410520016 https://www.cloudbeds.com/articles/how-to-hire-the-best-employees-for- your-hotel-or-hostel/ https://www.linkedin.com/pulse/20140521110630-95733662-15-habits-of- an-awesome-general-manager