NAME: Raysa Grullart Hungría The present work is preparing to complete the program education of CPH&T to obtain the certification of General Direction “All Inclusive” Hotels.
INTRODUCTION ...... 5 WRITE A BRIEF SUMMARY OF THE HISTORY OF THE INDUSTRY LODGING ...... 6 IDENTIFY TYPES OF HOTELS, USING PROPER TERMINOLOGY, AND DISTINGUISH BETWEEN PLAN AND CLASSES...... 7 DEFINITION OF HOTEL ...... 7 EXTENDED -STAY HOTEL ...... 7 LODGING ...... 8 MOM AND POP ...... 8 BED AND BREAKFAST ...... 9 BOUTIQUE HOTEL ...... 10 GREAT ROOM ...... 10 STANDARDIZATION ...... 11 "FIVE STAR HOTEL " ...... 12 GENERAL MEANING OF RATING BY STARS ...... 13 CONVENTION CENTRE ...... 13 TRADE CONVENTIONS ...... 14 MEETING ROOM ...... 14 COMMERCIAL HOTEL ...... 14 RESIDENTIONAL HOTEL ...... 15 TYPES OF RESORTS ...... 15 DESTINATION RESORT ...... 15 LUXURY RESORTS ...... 15 PROS AND CONS OF ALL-INCLUSIVE RESORTS ...... 16 AMERICAN HOTEL & MOTEL ASSOCIATION (AH&MA) ...... 17 3- EXPLAIN THE RATING SYSTEMS MOST USED WORLDWIDE ...... 17 THERE ARE NUMEROUS VARIATIONS AND PERMUTATIONS DEPEND OF FOLLOWING ASPECT:...... 18 HOW TO DETERMINE THE RATE IN HOSTELRY: ...... 18 4- DESCRIBE THE CYCLE THAT DICTATES THE ECONOMIC UPS AND DOWNS OF THE HOTEL INDUSTRY...... 19 5- AT WHAT STAGE OF THE CYCLE IS THE CYCLE IS THE HOTEL INDUSTRY CURRENTLY IN? HOW DO YOU KNOW THAT...... 19 VOCABULARY...... 20 PERCENTAGE OF OCCUPANCY ...... 20 CLASS ...... 20 FULL SERVICE ...... 20 TYPE ...... 21 EUROPEAN PLAN (EP...... 21 AMERICAN PLAN (AP)...... 21 MODIFIED AMERICAN PLAN (MAP) ...... 21 CONTINENTAL PLAN ...... 21 BED AND BOARD ...... 22 DEMI -PENSION ...... 22 CAFE COMPLET ...... 23 CONTINENTAL BREAKFAST ...... 23 GRANDE DAME ...... 23 TERMS OF LODGING ...... 24 SEGMENTATION :...... 24 AMENITY CREEP ...... 24 CONDOMINIUM ...... 25 NON-RESIDENTIAL CONDOMINIUMS ...... 25 TIMESHARE ...... 25 TYPES AND SIZES OF TIMESHARE UNITS ...... 26 FRANCHISE ...... 26 DESCRIBE THE DIFFERENCES AMONG FRANCHISE, COMPANY-OWNED, MANAGEMENT CONTRACTS, AND MANAGEMENT-LEASE ARRANGEMENTS...... 28 MANAGEMENT CONTRACT ...... 28 LEASING ...... 28 DESCRIBE HOW TO SENSE THE CHANGE IN OPERATIONAL APPROACH AND IN HOST- GUEST RELATIONS WHEN THE HOTEL AND THE GUEST DEAL THROUGH THIRD PARTIES...... 29 ROLES ...... 29 DESCRIBE THE DIFFERENCES BETWEEN THE HOTEL AS BUSINESS OPERATING AND THE HOTEL AS A REAL ESTATE INVESTMENT...... 30 GENERAL MANAGER ...... 31 HOTEL MANAGER ...... 31 CONCIERGE ...... 31 FRONT OFFICE ...... 31 RESERVATION ...... 31 PROPERTY MANAGEMENT SYSTEM (PMS)...... 32 TYPES OF BEDS ...... 32 TWIN ...... 32 TWIN -DOUBLE ...... 32 QUEEN ...... 33 KING ...... 33 HOLLYWOOD BED ...... 33 ROLL -A-WAY BED :...... 34 STUDIO BED ...... 34 WHEN DOES A MATTRESS NEED REPLACING ?...... 34 BED FRAMES ...... 34 MATTRESS ...... 35 SOFA BED HIDE -A-BED ...... 35 MURPHY BED ...... 36 FUTON BED ...... 36 INTERNATIONAL MATTRESS SIZES ...... 38 INTERNATIONAL MATTRESS SIZES ...... 39 STUDIO ROOMS: ...... 40 NAME JOBS WITHIN THE FRONT OFFICE AND DESCRIBE THE DUTIES AND RESPONSIBILITIES THAT ACCOMPANY EACH JOB...... - 40 - FRONT DESK MANAGER ...... - 40 - SUPERVISOR : ...... - 41 - NIGHT CLERK :...... - 42 - RECEPTIONIST : ...... - 42 - FRONT DESK CASHIER ...... - 43 - THE LEVEL OF STAFFING AT THE HOTEL HAS TO BE ACCORDING THE GUIDELINES OF THE HOTEL ENTERPRISE, BUT NORMALLY CAN BE LIKE THIS:...... - 44 - RESERVATION DEPARTMENT HAS THREE BASIS FUNCTIONS :...... - 45 - CENTRAL RESERVATIONS SYSTEM...... - 46 - GLOBAL DISTRIBUTION SYSTEM ...... - 46 - LIST OF GLOBAL DISTRIBUTION SYSTEMS ...... - 46 - TRAVEL AGENT ...... - 47 - LAST ROOM AVAILABILITY ...... - 48 - OVERRIDES ...... - 48 - REP (REPRESENTATIVE ) ...... - 48 - ASSIGNMENT: SHORT ANSWER ESSAY QUESTION...... - 49 - (GLOBAL DISTRIBUTION SYSTEM CHANNELS)...... - 49 - COMMISSIONABLE ...... - 49 - LATE ARRIVAL ...... - 50 - VERY IMPORTANT PERSON (VIP)...... - 50 - GROUP ...... - 50 - TOUR GROUP (SEE PACKAGE ...... - 50 - HOUSING BUREAU ...... - 50 - FORMULAS ...... - 50 - SKETCH ORGANIZACIONAL ...... 54 CHECK -IN ...... 54 CHECK -OUT ...... 54 QUALITY MANAGEMENT (SEE TOTAL QUALITY MANAGEMENT QUALITY ASSURANCE) ...... 54 LATE CHARGE ...... 55 ACCOUNT RECEIVABLE ...... 55 TRANSIENT LEDGER (SEE GUEST LEDGER)...... 55 GUEST LEDGER ...... 56 CITY LEDGER ...... 56
Introduction
The present data have been elaborated with the intention of providing the most important information about lodging history and the principles terms and definition regarding of hospitality, Guest Services, tasks and functions of From Desk staff. Some information of this report is based on the module of Guest Services Management by CPU and Inter American University of Puerto Rico. Other information and definitions was taken from wikipedia encyclopedia on line, and other ones were translate from Spanish to English, according the data found in the manuscript the Hostelry Management by Wilson Morrison.
Write a brief summary of the history of the industry Lodging
According to the historians, the origin of the lodge is not very clear. However, it believes that the Christian bible cites Christ’s birth in the first of an early inn. Knowing as taverns (inns) serviced the travelers on the roads of the Roman Empire. Provided services to the relatively large number of Crusaders between the 11 th and 13 th centuries. Commercial travel in Europe was an outgrowth of British commerce, which carried over to the American colonies in the 1700’s. Mass tourism is a modern phenomenon that appears after World War II. Recently it is continues to grow as political freedom, economic resources, and social equality extend across the globe. With the large powers at peace and the economic engine of development running at full steam, international travel and, therefore the hotel industry are poised for decades of growth. Estimates abound as to the importance and size of hotel keeping. Certainly, their economic contribution is critical to the Global Economy whether as destination for tourism development.
The father of modern mass tourism was Thomas Cook who, on 5 July 1841, organized the first package tour in history, by chartering a train to take a group of temperance campaigners from Leicester to a rally in Loughborough, some twenty miles away. There had been railway excursions before, but this one included entrance to an entertainment held in private grounds in the price. Cook immediately saw the potential of a convenient 'off the peg' holiday product in which everything was included in one cost. He organized packages inclusive of accommodation for the Great Exhibition, and afterwards pioneered package holidays in both Britain (particularly in Scotland) and on the European continent (where Paris and the Alps were the most popular destinations).
He was soon followed by others (the Polytechnic Touring Association, Dean and Dawson etc.), with the result that the tourist industry developed rapidly in early Victorian Britain. Initially it was supported by the growing middle classes, who had time off from their work, and who could afford the luxury of travel and possibly even staying for periods in boarding houses.
6 Identify types of hotels, using proper terminology, and distinguish between plan and classes.
Definition of Hotel
A hotel is an establishment that provides paid lodging, usually on a short term basis. Hotels often provide a number of additional guest services such as an accommodation room’s restaurants, a swimming pool, childcare, entertainments, services and facilities, etc. Some hotels have conference services and meeting rooms and encourage groups to hold conventions and meetings at their location.Hotels differ from motels in that most motels have drive up, exterior entrances to the rooms, while hotels tend to have interior entrances to the rooms, which may increase guests' safety and present a more unmarked image.
Extended-stay hotel Extended stay hotels are a type of lodging with features unavailable at standard hotels. These features are intending to provide more home like amenities. There are currently 27 extended stay chains in North America with at least 7 hotels, representing over 2,000 properties. There is substantial variation among extended stay hotels with respect to quality and the amenities that are available. Some of the economy chains attract clientele who use the hotels as semi permanent lodging. Occasionally, these budget establishments can be the scene of criminal activity.
Extended stay hotels typically have self serve laundry facilities and offer discounts for extended stays, beginning at 5 or 7 days. They also have guestrooms (or "suites") with kitchens. The kitchens include at a minimum: a sink, a refrigerator (usually full size), a microwave, and a stovetop. Some kitchens also have dishwashers and conventional ovens.
Extended stay hotels are popular with business travelers on extended assignments, families in the midst of relocation, and anyone else in need of temporary housing. Extended stay hotels are also using by travelers who appreciate the larger space a typical suite provides also extended stay hotels.
Residence Inn is crediting with popularizing the "extended stay" concept. The chain was launched in 1975 in Wichita, Kansas by Jack DeBoer, and acquired by Marriott Corporation in 1987. As of April 2005, there were over 450 Residence Inn hotels in the United States, Canada and Mexico.
7 Some extended stay Hotels are coming up in United Kingdom and Ireland as well.
One of today's most popular long term lodging brands came from the merger of Extended Stay America and Homestead Hotels. Both these chains were already well established when they combined in 2004 to become Extended Stay Hotels with over 670 owned and operated properties nationwide .
Lodging People who travel and stay away from home for more than a day need lodging mainly for sleeping. Other purposes are safety, shelter from cold and rain, having a place to store luggage and being able to take a shower.
They do that in a hotel, hostel or hostal, a private home (commercially, i.e. a bed and breakfast or guesthouse place, or non commercially, with members of hospitality services or in the home of friends), in a tent, caravan/camper (often on a campsite). In addition, there are makeshift solutions.
Sleeping is typically done lying in a bed, or more generally on a soft surface, such as also an air mattress, a couch, etc. Some trains have sleeping cars.
Sometimes people sleep sitting, because lying is not possible, e.g. in a train (if not in a sleeping car), a bus, a seat in a waiting room, a bench on the street or in a park, etc. Inclinable seats allow something between sitting and lying. Whether lying on a row of seats is possible and comfortable depends e.g. on the presence of armrests, and whether they can be moved up. In some public places, lying would be possible but is not permitted.
Mom and pop
Small business may be defined as a business with a small number of employees. The legal definition of "small" often varies by country and industry, but is generally under 100 employees. These businesses are normally privately owned corporations, partnerships, or sole proprietorships.
Small businesses are common in many countries, depending on the economic system in operation. Typical examples include: small shops, hairdressers, tradesmen, solicitors, lawyers, accountants, restaurants, guest houses, photographers, small scale manufacturing, etc.
8 The smallest businesses, often located in private homes, are called microbusinesses or SoHos. The term "mom and pop business" is a common colloquial expression for a single family operated business without any hired labor, e.g., "mom and pop store".
Bed and breakfast A bed and breakfast, often referred to as a B&B, is a lodging typically operated out of a large single family residence where guests can be accommodated at night in private bedrooms (which may or may not be equipped with private baths) normally offer breakfast, sometimes Continental and sometimes the full English variety, is served in the morning. In Ireland, most B&B’s serve a traditional Irish breakfast as a point of satisfaction. The business may be operating either as a
Primary occupation or as a secondary source of income, and the staff often consists of the house's owner(s) and members of their family who live there.
It is possible for guests to stay more than one night, but in some cases, they will be expecting to be away from the house during the main part of the day. This arrangement however is generally found to be convenient, for many of the more popular B&B’s are located in beach and mountain areas. Because most B&B’s are small, rarely with room for more than about 10 15 guests, it is advisable for anyone wanting to stay at a bed and breakfast to make reservations well in advance of their travel date. Consultation with a qualified travel agent knowledgeable in this type of accommodation is recommending; many B&B’s belong to associations, have a web presence, and are describing various books and travel guides. calling micro businesses or Sohos. The term "mom and pop business" is a common colloquial expression for a single family operated business without any hired labor, e.g., "mom and pop store".
9
Boutique hotel
“Boutique Hotel" is a term originating in North America to describe intimate, usually luxurious or quirky hotel environments. Boutique hotels differentiate themselves from larger chain or branded hotels by providing an exceptional and personalized level of accommodation, services and facilities.
Boutique hotels are furnished in a themed, stylish and/or aspirational manner. Although usually considerably smaller than a mainstream hotel (ranging from 3 to 100 guest rooms) boutique hotels are generally fitted with telephone and wi fi Internet connections, honesty bars and often cable/pay TV. 24 hour hotel staff attends to Guest services. Many boutique hotels have on site dining facilities, and the majority offer bars and lounges, which may also be open to the public.
Of the total travel market a small percentage are discerning travelers, who place a high importance on privacy, luxury and service delivery. As this market is typically corporate travelers, the market segment is non seasonal, high yielding and repeat, and therefore one which boutique hotel operators target as their primary source of income
An upscale hotel room in the Renaissance Great Room Hotels chain in the U.S. Chain in the U.S. The term great room denotes a roomspace within an abode, which combines the specific functions of several of the more traditional roomspaces (e.g. the family room, the living room, the study, etc.) into a
10 singular unified space. Different great rooms will combine different functions, e.g. some may incorporate a reading area, thus bringing the traditional study function into the scheme of the room, while others may forego this particular function.
Often the presence of a great room indicates the absence of the correlative traditional rooms whose functions the great room assumes. However, this need not always is the case, e.g. the abovementioned great room with a reading area may be in an abode, which also contains a separate dedicated study. Importantly, it would seem that the as the ratio between the two parameters "functions assumed by the great room" and "rooms whose functions have been assumed which still survive alongside the great room" decreases, it becomes increasingly likely that what one is dealing with is less a great room in the standard sense of the term and more a true reception room in the lineage of larger estate houses; the implication of this statistical analysis is more tight fitting to reality as the magnitude of each parameter increases, while still respecting the ratio test described supra.
In the most general sense, great rooms are typically found on the lower level of American multi story homes built in the second half of the 20th century.
Standardization
Standardization (sometimes abbreviated s13n in medical circles), in the context related to technologies and industries, is the process of establishing a technical standard among competing entities in a market, where this will bring benefits without hurting competition. It can also be viewed as a mechanism for optimizing economic use of scarce resources such as forests, which are threatened by paper manufacture. As an example, all of Europe now uses 230 volt 50 Hz AC mains grids and GSM cell phones, and (at least officially) measures lengths in meters.
Common use of the word standard implies that it is a universally agreed upon set of guidelines for interoperability. However, the plurality of standards issuing organizations means that in many cases, a document purporting to be a "standard" does not necessarily have the support of many parties. As Andrew S. Tanenbaun said, "The nice thing about standards is that there are so many to choose from".
In the context of business information exchanges, standardization refers to the process of developing data exchange standards for specific business processes using specific syntaxes. These standards are usually developed in voluntary consensus standards bodies such as the United Nations Center for Trade Facilitation and Electronic Business
11 (UN/CEFACT) and the Organization for the Advancement of Structured Information Standards (OASIS).
A standard can be open or not (proprietary).
There are many worldwide standards and drafts (for example, for the standardization of powercords) developed and maintained by the ISO, the IEC, and the ITU.
Many specifications that govern the operation and interaction of devices and software on the Internet are de facto standards. To preserve the word "standard" as the domain of relatively disinterested bodies such as ISO, the W3C, for example, publishes "Recommendations", and the IETF publishes "Requests for Comments" (RFCs). These publications are often informally referred to as being standards.
Such change will enable delayed making of manufacturing or procurement decisions, thus
Note: the three levels of standardization in ascending order are compatibility interchangeability, and commonality.
In statistics, standardization refers to conversion to standard scores.
In test theory, standardization refers to measurements or assessments conducted under exact, specified, and repeatable conditions.
In supply chain management, standardization refers to approaches for increasing commonality of part, process, product or reducing variability found in having many non standard components.
"Five Star Hotel" A front on view of the Hotel Burj-al-Arab Seven Star
An example of one of the hotel suites (Burj-al-Arab).
However, regardless of what public or private agency performs the classification, the term five star hotel is always associated with the ultimate Luxury (and, by implication, expense). The lack of standardization has allowed marketing driven inflation, with some hotels
12 claiming six stars; the Burj al-Arab markets itself as "the world's first Seven-Star hotel." Well established prestige hotels are usually content to claim the traditional five.
General meaning of rating by stars
The five categories can be describing (loosely) as follows:
• * (one star) — low budget hotel; inexpensive; may not have maid service or room service; most people could afford to stay there one or more nights. • ** (two stars) — budget hotel; slightly more expensive; usually has maid service daily. • *** (three stars) — middle class hotel; moderately priced; has daily maid service, room service, and may have dry cleaning, Internet access, and a swimming pool. • **** (four stars) — first class hotel; expensive (by middle class standards); has all of the previously mentioned services; has many "luxury" services (for example: massages or a health spa). • ***** (five stars) — luxury hotel; most expensive hotels/resorts in the world; numerous extras to enhance the quality of the client's stay (for example: some have private Golf Courses and even a small private Airport).
The AAA and their affiliated bodies use Diamonds instead of stars to express hotel and restaurant ratings levels.
Traditional systems rest heavily on the facilities provided, which is often disadvantageous to smaller hotels whose quality of accommodation could fall into one class but the lack of an item such as an elevator would prevent it from reaching a higher categorization.
Convention Centre A convention, in the sense of a meeting, is a gathering of individuals who meet at a pre arranged place and time in order to discuss or engage in some common interest. The most common conventions are based upon fandom, industry, and profession.
13 Trade Conventions
Trade conventions typically focus on a particular industry or industry segment, and feature keynote speakers, vendor displays, and other information and activities of interest to the event organizers and attendees.
Professional conventions
Professional conventions focus on issues of concern to the profession and advancements in the profession. Such conventions are generally organized by societies dedicated to promotion of the topic of interest. Conventions also exist for various hobbies, such as gaming or model railroads. In the technical sense, a convention is a meeting of delegates or representatives.
A trade fair (or trade show ) is an exhibition organizing so that companies in a specific industry can showcase and demonstrate their new products and services. Some trade fairs are open to the public, while others can only be attended by company representatives (members of the trade) and members of the press. There are currently over 2500 trade shows held every year in USA alone.
Trade fairs often involve a considerable marketing investment by participating companies. Costs include space rental, display design and construction, telecommunications and networking, travel, accommodations, promotional literature, and "give away" items. Consequently, cities often promote trade shows as a means of economic development.
Meeting Room
A conference room or meeting room is a room of various sizes that is used by companies to hold conferences and meeting. Hotels also offer conference rooms.
Commercial Hotel Typical Four Points by Sheraton hotel The word hotel derives from the French hôtel, which referred to a French version of a townhouse, not a place offering accommodation (in contemporary
14 usage, hôtel has the meaning of "hotel", and hôtel particular is used for the old meaning). The French spelling (with the circumflex) was once also used in English, but is now rare. The circumflex replaces the 's' once preceding the 't' in the earlier Hostel spelling, which over time received a new, but closely related meaning .
The term commercial property includes business property (e.g. office buildings), industrial property, medical centers, hotels, malls, retail stores. Commercial property is intended to be operated at a profit, either from capital gain or from rental income.
Residentional Hotel
This kind a hotel has been converting to a residential condominium.
Resort Hotel The term resort is sometimes misused to identify a Hotel that does not meet the requirements of a resort. However, a hotel is frequently the central feature of a resort. Resort is a place used for relaxation or recreation. As a result, people tend to seek out a resort for holidays or vacations. Generally, a resort is distinguished by a large selection of activities, such as food, drink, lodging, sports, entertainment, and shopping. Types of resorts Destination Resort
A resort is sometimes calling a destination resort . This is a common usage when the facility provides food, drink, lodging, sports, entertainment, and shopping within the facility so that customers have no need to leave the facility once they arrive. Commonly these facilities are of higher quality than would be expected if one were to stay at a hotel or eat in a town's restaurants.
Luxury Resorts
Luxury resort , sometimes referred to as an exclusive resort, is a very expensive vacation facility, which is fully staffed and has been rated with five stars. Luxury resorts often boast many visitor activities and attractions such as golf, watersports, Spa and beauty facilities, skiing, natural ecology and tranquility. There are luxury resorts all over the world
15 from North American to the Caribbean and South America, from Europe to Asia, Africa to the Middle East, and the South Pacific to Australia.
A luxury resort is an elite luxury property, which exhibits an exceptionally high degree of customer service and hospitality. A flawless execution of guest services will be the resort staff's and managements main concern. A luxury resort will commonly also feature a superb architectural interior and exterior design as well as an interesting physical location.
The Interior design will normally be elegant with stylish bedroom decor, exceptional dining facilities, and manicured landscaping and meticulous grounds. Luxury resorts will often also be in based in exceptionally desirable and strategic worldwide locations, from beautiful Tropical Islands, to snow caked mountains, to scenic lakes and rivers, to exhilarating cities. The locations will often be famous for featured activities from skiing to golf, water spots, diving, fishing, sailing and nature walks to glamorous shopping and nightlife entertainment.
A luxury resort may vary greatly in character, style and theme from resort to resort. A luxury resort will, however, normally be characterized by a high level of luxury, sophistication and off course price. Accommodations are first class, whether they follow a classic and traditional nature or a more minimalist and modern styling. An unmatched level of comfort will be available at a luxury resort , as well as many personalized services and amenities.
Pros and cons of all-inclusive resorts
A frequent critique of all inclusive resorts is that they do not help the local economy or that they damage the local environment. People who hold this view usually cite the fact that most resorts are located in relatively remote areas away from major local population centers, making it hard for the people staying there to see any local sights or patronize local business. They also say that most resorts are owned and run by large multinational corporations, such as Club Med, Sandals or Hedonism Resorts thus diverting money away from local companies.
Proponents of all inclusive resorts point to the fact that these resorts usually bring large numbers of visitors to the country, who must travel through local airports and towns to arrive at the resort. They also state that the resorts provide jobs in areas that are economically impoverished and away from the major centre.
16 American Hotel & Motel Association (AH&MA)
American Hotel & Motel Association (AH&MA) Creates E- Business Committee - To Exchange Information and Ideas Pertinent To E-Business in the Hospitality Industry
AH&MA, founded in 1910, is a federation of state lodging associations throughout the United States with some 11,000 members worldwide, representing more than 1.4 million rooms. AH&MA provides operations, technical, educational, marketing, and communications services plus governmental affairs representation to the lodging industry.
The American Hotel & Motel Association (AH&MA) has formed an E Business Committee to exchange information and ideas pertinent to e business in the hospitality industry. Defined as "the collective business strategies and business processes influenced or enabled by the Internet and electronic technologies," e business is becoming a vital tool that enables companies to conduct business online.
The committee's primary goals include serving as an informing and objective resource for information and education on the topics of hospitality e business; initiating better decision making on evolving issues relevant to e business and enabling Internet and electronic technologies; disseminating information on e business through all appropriate means such as publications, seminars, Web sites, speeches, articles, think tanks sessions, and media interviews; serving as a venue for the exchange of information and ideas; and supporting AH&MA in legislative efforts applicable to e business and e commerce.
"The world of technology continues to evolve rapidly and e business is becoming a fundamental part of companies' overall business strategies," said Committee Staff Liaison Richard Jackson, AH&MA vice president chief information officer. "Through this committee, we will explore the many possibilities of e business as well as provide a forum for discussion and understanding among hospitality technology leaders.
3- Explain the rating systems most used worldwide
Characteristics inherent in Hotel to take care: 1 The product is perishable a room not tonight sold tonight is lost forever 2 The location and product inventory (rooms) are fixed they cannot be moved as demand patterns change.
17 3 Entry into the business takes large amounts of capital creating huge fixed costs that necessitate high occupancies to achieve a break even level of volume. 4 Activity is seasonal with all the adjunct problems of operating an ebb and flow business.
There are numerous variations and permutations depend of following aspect:
• Hotels differ in size as measured in number of rooms, • Category in class of services provided, • Type of hotel depend in purpose of use, • Kind of plan offered meals provided or not. • Cruise lines and conference centers include the full American plan (All inclusive).
How to determine the rate in Hostelry:
Average Daily Rate ADR: permit to the Hotel expressing in dollars and cents, represents the revenues ability to earn a given level of dollars per room sold. ADR is measure of room rates actually paid by guests rather than room rates quoted to them. ADR is obtaining by dividing the total revenue from all room sales for the period (day, week, month and year) by the total rooms sold for that period: room sales (dollars), number of rooms sold. In addition, it has been classify and formalized these differences into rating systems as a service to travelers. Room rate is one measure that consumers use to rate hotels, but it serves managers, owners and lenders equally well. Percentage of occupancy (a ratio of the number of rooms sold to the number of rooms available) is another standardized measurement. Outside of the U.S.A, most countries, along with the international organizations that monitor the business, use a percentage of bed occupancy a ratio of the number of beds sold to the number of beds available. The cost and quality of hotels are usually indicative of the range and type of services available. Due to the enormous increase in tourism worldwide during the last decades of the 20th century, standards, especially those of smaller establishments, have improved considerably. For the sake of greater comparability, rating systems have been introduced, with the one to five stars classification being most common. Stars are often using as symbols for classification purposes. In particular, a set of one to five stars is employing to categorize hotels.
18 4- Describe the cycle that dictates the economic ups and downs of the hotel industry.
In marketing, a brand is a collection of feelings toward an economic producer. Feelings are created by the accumulation of experiences with the brand, both directly relating to its use, and through the influence of advertising, design, and media commentary. A brand is a symbolic embodiment of all the information connected to a company, product or service. A brand serves to create associations and expectations among products made by a producer. A brand often includes an explicit logo, fonts, and color schemes, symbols, which are developing to represent implicit values, ideas, and even personality. The brand, and "branding" and Brand Equity have become increasingly massive components of culture and the economy, now being described as "cultural accessories.
The Modern Hotel Industry, the character of the industry is still shaped by travel and transportation, but other components also impact on the industry is still shaped by travel and transportation, historically, transportation dictated the composition of the Inn. Among these are now methods of marketing and distribution; new approaches to ownership and finance; and new concepts of management structure and product delivery. Each impacts on operations, especially that of the front office. No longer is the norm that of a single guest making a single reservation directly with the hotel. A host of intermediaries has been interposed between the guest and the hotel. If for reservations, folio settlements with credit cards, telephone system, incentive packaging, or whatever, intermediaries have taken on the hotel’s business. Mass travel and group business.
5- At what stage of the cycle is the cycle is the hotel industry currently in? How do you know that?
Conventions and trade shows, which mix group and individual business reservations, are contrasting to incentive groups and single entity bookings, purer forms of group business market. Tour and wholesale packages, the leisure side of group business, emphasize the elasticity of price and demand. The chapter starts and concludes with a discussion of segmentation: the shattering of one industry definition into many pieces. Changes in the hotel product reflect the changing demands of buyer/guest. Buyers of products expect choice in auto models, choice in financial instruments, and choice in beers. So too, in lodging, which has been segmented into categories and subcategories. Segmentation gives rise to examples of budget, limited service, and hard budget subdivisions within the economy sector itself one division within an ever segmenting industry.
19 One tend seems contradictory to lodging’s segmentation. As whole, commercial hotels grow more like resorts even as resort hotels mirror their commercial counterparts. The former add recreational facilities like Spa’s and running tracks. The latter their operating year by filling the house with meeting and conventions groups. Simply put: there is no single definition of a hotel; indeed, nor for industry itself.
I know it, because a Good marketer must be constantly gathering information about their customers in an effort to better serve them and, most importantly, to retain them as loyal customers.
Vocabulary
Percentage of occupancy The percentage of occupancy, which is a ratio expressing the number of rooms sold to the number of rooms available for sale, is lodging industry’s most widely used statistic. Occupancy percentages are computing over time (daily, weekly, and annually) and over distance (nationally, locally, and individually). It is important to register, the dividend (the number of room sold) and the divisor (the number of rooms available for sale) must agree in both time and geography. Other definition, the percentage occupancy is of all rental units as in hotels are occupying or renting at a given time.
Class It Determine by different facts: Average Daily Rate (ADR) Kind of services it be offered and limited service, Rating Systems, Worldwide, The U.S. Experience. Class of Service (CoS) is a queue discipline. An algorithm compares fields of packets or CoS tags to classify packets and to assign to queues of differing priority.
Full Service The Full Service is defining as all activities and facilities involved in the service offering in the Hotel for the customers. Some service managers use the term "moment of truth" to indicate that defining point in a specific service encounter and facilities where interactions are most intense restrictions of carrying stock (inventory) or the need to concern
20 themselves with bulky raw materials. On the other hand, their investment in expertise does require marketing and upgrading in the face of competition, which has equally few physical restrictions
In economy and marketing, a service is the non material equivalent of a good. Service provision has been defining as an economic activity that does not result in ownership, and this is what differentiates it from providing physical goods. It is claimed to be a process that creates benefits by facilitating a change in customers, a change in their physical possessions, or a change in their intangible assets.
By supplying some level of skill, ingenuity, and experience, providers of a service participate in an economy without the
Type
It classify in: Commercial Hotels, Residential Hotel, Extended Stay Hotels, Resorts and The Mega rosort.
European Plan (EP )
Plan gets more than it merits. Almost every hotel in the United States and the vast majority elsewhere operate on European Plan – EP, and only the European plan. Under the EP, meals if taken in the hotel at American Plan (AP)
The American plan – AP hotel includes three meals (breakfast, luncheon and dinner) within the room charge. Modified American Plan (MAP) Hotels operating on the modified American plan–MAP change or modify the number of meals included with the room rate.
Continental Plan
Inter Continental to Play Key Role in Total Travel Services Plan Hoermann Says New Owners, Sas And Seibu, Seek To Put Allegis Idea Into Practice Montvale, N.J. Inter Continental Hotels will play a major role in its new owners' plan for a total travel services company, according to its president and chief operating officer, Helmut Hoermann.
21 Hoermann, named to the top spot at Inter Continental in April, said the Seibu Saison Group of Japan, "wants to take its travel services global, and Inter Continental is a key element in that."
Inter Continental Sets European Spectacular Plans in 28 Cities
NEW YORK Inter Continental Hotels is launching a new program of European Spectacular packages to make Europe more affordable to leisure clients and business travelers who want to extend their stays into vacations.
Packages offer rates starting as low as $89 per room, per night, single or double occupancy, in 37 Inter Continental hotels in 28 cities throughout both Western and Eastern Europe.
There is no charge for offspring under 24 staying with parents. Bed and Board Westin Hotels & Resorts, a property of White Plains based Starwood Hotels & Resorts Worldwide, is celebrating the fifth anniversary of its Heavenly Bed. From Aug. 30 through Sept. 3, Westin will have a white sale and take $500 off any Heavenly Bed ensemble purchased at www.westin hotelsathome.com.
Guests who hook Westin's special anniversary packages, which includes breakfast for two, late check out.
Other means : Standing ankle deep in mud in a sodden field somewhere in Tasmania, trying to cut a goat's horny toenails as it struggled to boot me back to mainland Australia, was just one of the numerous occasions while WWOOFing that I had cause to question: 'What the hell am I doing here?'. WWOOFing " no, it's not just for dogs, stands for Willing Workers On Organic Farms, an international organization through which travellers exchange a certain amount of work per day for board and lodging on farms and homes around the world. For some, it's simply a cheap way to Living off the lamb; Working on a farm in exchange for bed and board is a great way to meet 'real' people in a country you're visiting. Kathryn Good gets back to nature on a trip Down Under.(Features).
Demi-pension Demi pension noun M20 French. Originally in France and French speaking countries: (the price of) bed, breakfast, and one other meal at a hotel, etc.; half board. The enchanted landscape of the European heart" that's how author Lawrence Durrell saw Provence You can bask in the best of the region's hospitality at this family of inns in Les Baux.
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Other means:
Provence west of Aix and south of Avignon is marked by lanes of shady plane trees, scented rows of lavender and fields of sunflowers lazily turning their plump faces to the sun. Smack in the middle of one of the region's most breathtaking panoramas the ruins of the fortified medieval castle and village of Les Baux de Provence on a rocky height L'Oustau de Baumaniere is an institution
France is the only country in Europe lucky enough to have a coast on four seas: the North Sea, the English Channel, the Atlantic Ocean and the Mediterranean. There are 2200 miles of beaches, from wild and rocky to civilized and sandy.
Although they are all different, one thing they have in common is the rivalry of their many attractions for sea seeking vacationers.
Le Touquet is the most famous of the North Sea beaches. It has everything you expect of an elegant seaside resort: luxury hotels, comfortable pensions, and two field’s golf.
Café Complet
Café complet noun phrase plural café’s complets M20 French (literally, Complete coffee). Is light breakfast including coffee and usually croissants.
Continental Breakfast
Complimentary continental breakfast is an expected amenity in hotels today. Not only must it be free, it must be good. It's not what you serve but how you serve it. Attractive presentation is the key. Don't try to woo your guests with the widest variety. Go for quality, concentrating on doing a few things well. Avoid hot items unless your hotel has a kitchen and a trained cook. Know your health department rules. For older hotels without pantries, health regulations limit what can be served. For hotels with pantries that have a three compartment sink.
Grande Dame The Omni William Penn Hotel, Pittsburgh's Grande Dame, is in the final stages of a $22 million renovation that has been underway since August
23 2001. This elegant, historic landmark has been owned since February 15, 2001 by Omni Hotels.
According to Lesli Reynolds, general manager of the Omni William Penn Hotel, "This renovation has been such an exciting project for everyone as we strive to bring back the elegance and timeless beauty that guests have come to expect and enjoy in this hotel. Omni's decision to purchases the hotel branch.
Others means:
Zelma Watson George, Described as "an extraordinary woman," Mrs. George was the former director of the Cleveland Job Corps Center, from 1966 until her retirement in 1974. In the early 1970's, President Nixon announced the closing of a number of Job Corps Centers throughout the country including the Cleveland branch. Mrs. George.
La Grande Dame is considered by experts as exquisitely rich Champagne that comes exclusively from the vineyards of Madame Clicquot. It is comprised of 39% Chardonnay from Cote des Blancs and 61% Pinot Noir from Montagne de Reims and Grande Vallee de la Marne. A brilliant golden color Champagne that is rich and round on the palate with a subtle freshness and a long noble finish.
Terms of Lodging
Segmentation:
In lodging, has been segmenting into categories and subcategories. Segmentation gives rise to examples of budget, limited service, and hard budget, subdivisions within the economy sector, itself one division within an even segmenting industry. One trend seems contradictory to lodging’s segmentation. As an overall, commercial hotels grow more as resort hotels mirror their commercial counterparts. Amenity Creep
In the context of residential Real estate and rentals, amenities are offered by builders of planned developments as non monetary benefits to entice prospective homeowners towards their property, available for sale or even for rent. These amenities may be in the form of tangible benefits e.g. parks, swimming pools, health club facilities, party rooms, bike paths, community centers, doorman, garage, pet friendly home, etc. Intangible benefits are "pleasant view", "sun lit living room" etc. which add to the living comforts.
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Real Estate Investment Trust
Real estate, or immovable property, is a legal term (in some jurisdictions) that encompasses land along with anything permanently affixed to the land, such as buildings. Real estate (immovable property) is often considered realty), in contrast with personal property (also sometimes called chattel synonymous with real property (also sometimes called or personalty). However, for technical purposes, some people prefer to distinguish real estate, referring to the land and fixtures themselves, from real property, referring to ownership rights over real estate.
Condominium A condominium, or condo for short, is a form of housing tenure. It is the legal term used in the United States and in most provinces of Canada for a type of joint ownership of real property in which portions of the property are commonly owned and other portions are individually owned. In Australia and the Canadian province of British Columbia, the legal term for this is known as strata title . In Québec, it is known as syndicates of co ownership. Colloquially, the term "condo" is often used to refer to the apartment unit itself in place of the term "apartment". This clearly signifies ownership of the property.
The rules for condominium government or management are established in a document commonly called a declaration of condominium. The owners and occupiers of condominiums are subject to rules in the declaration of condominium or created by the condominium association, such as paying required monthly fees for maintaining the property's common areas. Condominiums are commonly owned in fee simple title, but can be owned in ways other real estate can be owned, such as title held in trust. Owners can typically rent their condominiums to other people to occupy as tenants, similar to renting out other real estate.
Non-residential condominiums
Condominium ownership is also used, albeit less frequently, for non residential land uses like offices, hotel rooms, retail shops, and group housing facilities like retirement homes or dormitories. The legal structure is the same, and many of the benefits are similar; for instance, a nonprofit corporation may face a lower tax liability in an office condominium than in an office rented from a taxable, for profit company. However, the frequent turnover of commercial land uses in particular can make the inflexibility of condominium arrangements problematic.
Timeshare
A timeshare is a form of vacation property ownership. With timeshares, the use and costs of running the resort are shared among the owners. While the majority of timeshares are condominium vacation resorts, developers have applied the timeshare model to houseboats, yachts, campgrounds and motor homes.
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The notion of a timeshare was originally created in Europe in the 1960s. Ski resort developer in the French Alps innovatively marketed his resort by encouraging guests to "stop renting a room" and instead "buy the hotel". The developer was successful in increasing occupancy and the idea spread worldwide. While a useful tool for many, the timeshare industry has also become a magnet for attracting illegal and barely legal methods for the sale and resale of property.
Types and sizes of timeshare units
Timeshare properties tend to be apartment style units ranging in size from studio units (with room for two) to three and four bedroom units. These larger units can comfortably house large families. Timeshare units normally include fully equipped kitchens with a dining area, dishwasher, televisions, VCRs and more. It is not uncommon to have washers and dryers either in the unit or easily accessible on the resort. Kitchens are equipped to the size of the unit, so that a unit that sleeps four should have at least four glasses, plates, forks, knives, spoons, and bowls so that all four guests can sit and eat at once.
Timeshare units are usually listing by how many the unit will sleep and how many the unit will sleep privately.
• Sleeps 2/2 would normally be a one bedroom or studio • Sleeps 6/4 would normally be a two bedroom with a sleeper sofa
Sleep privately refers to the number of guests who will not have to walk through another guests sleeping area to use a restroom. Timeshare resorts tend to be strict on the number of guests per unit. Unit size can affect demand at a given resort where a two bedroom unit may be in higher demand than a one bedroom unit at the same resort. The same does not hold true comparing resorts in different locations. A one bedroom with a great location may still be in higher demand than a resort with less demand. An example of this may be a one bedroom at a great beach resort compared to two bedroom unit at a resort located domestic from the same beach. The concept of vacation timeshare has also been extended to luxury items such as planes and luxury cars.
Franchise
Franchising (from the French for free) is a method of doing business wherein a franchisor licenses trademarks and tried and proven methods of doing business to a franchisee in exchange for a recurring payment, and usually a percentage piece of gross sales or gross profits as well as the annual fees. Various tangibles and intangibles such as national or international advertising, training, and other support services are commonly made available by the entity licensing the 'chain store' or franchise outlet (commonly shortened to the one word: franchise), and may indeed be required by the franchisor, which generally requires audited books, and may subject the franchisee or the outlet to periodic and surprise spot checks. Failure of such tests typically involves non renewal or cancellation of franchise rights.
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According to Financial Times, if sales by US franchise businesses were translated into national product, they would qualify as the 7th largest economy in the world.
For example, a vending machine operator may receive a franchise for a particular kind of vending machine, including a trademark and a royalty, but no method of doing business. This is calling product or trade name franchising.
The parties involved typically enter a franchise agreement, which binds the parties together through contractual provisions. This is an arrangement whereby someone with an idea for a business (the franchisor), sells to another person (the franchisee) the rights to use the business's name, sell a product, or provide a service to someone else. A franchise agreement will usually specify the given territory the franchisee retains exclusive control over (the area protection), as well as the extent to which the franchisee will be supported by the franchisor (e.g. training and marketing campaigns). Most franchisee agreements, however, do not provide the franchisee with area protection because of the disparity in bargaining power between franchisors and franchisees.
Franchising dates back to at least the 1850s; Isaac Singer, who made improvements to an existing model of a sewing machine, wanted to increase the distribution of his sewing machines. His effort, though unsuccessful in the long run, was among the first franchising efforts in the U.S. A slightly later, yet much more successful, example of franchising was John S. Pemberton's franchising of Coca Cola. Early American examples include the telegraph system, which was operated by various railroad companies but controlled by Western Union, and exclusive agreements between automobile manufacturers and operators of local dealerships.
Modern franchising came to prominence with the rise of franchise based food service establishments. This trend started as early as 1919 with quick service restaurants such as A&W Root Beer In 1935, Howard Deering Johnson teamed up with Reginald Sprague to establish the first modern restaurant franchise. The idea was to let independent operators use the same name, food, supplies, logo and even building design in exchange for a fee.
The growth in franchises picked up steam in the 1930s when such chains as Howard Johnson's started franchising motels. The 1950s saw a boom of franchise chains in conjunction with the development of America's Interstate Highway System. Fast food restaurants, diners and motel chains exploded. In regards to contemporary franchise chains, McDonalds is arguably the most successful worldwide with more restaurant units than any other franchise network.
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Describe the differences among franchise, company-owned, management contracts, and management-lease arrangements.
The term "franchising" is used to describe a wide variety of business systems which may or may not fall into the legal definition provided above. The Franchise Company and Management Company have much in common. Both sell intangibles and both earn fees from those sales. The management company is paid for its managerial skills, the franchisor for the right to use its name, its reservation system and its operational investments. When business was poor, franchise and management companies took fees up front and the hotel owner stood the losses or profits. The franchisee gets influences from affiliating with a big company, but retains the rights of an independent businessperson.
A management contract involves not just selling a method of doing things (as with franchising or licensing) but involves actually doing them. A management contract can involve a wide range of functions, such as technical operation of a production facility, management of personnel, accounting, marketing services and training. A property manager relation with Tenants gives a face to the Landlord and provides them the necessary bumper servicing their desire to profit and distance themselves from their tenant community.
Management contract
Management contract is an arrangement under which operational control of an enterprise is vested by contract in a separate enterprise which performs the necessary managerial functions in return for a fee. Many hotels, especially in Asia, operate under management contract arrangements, as they can more easily obtain economies of scale, a global reservation systems, brand recognition etc. It is not unusual for contracts to be signed for 25 years, and having a fee as high as 3.5% of total revenues and 6 10% of gross operating profit. The Marriott International Corporation operates solely on management contracts.
Management contracts have been used to a wide extent in the airline industry, and when foreign government action restricts other entry methods. Management contracts are often formed where there is a lack of local skills to run a project. It is an alternative to foreign direct investment as it does not involve as high risk and can yield higher returns for the company.
Leasing
Lease or tenancy is the right to use or occupy personal property or real property given by a lessor to another person (usually called the lessee or tenant) for a fixed or indefinite period of time, whereby the lessee obtains exclusive possession of the property in return for paying the lessor a fixed or determinable consideration (payment).
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In law, there are two types of property:
• Real property is land or any permanent feature or structure above or below the surface. Ownership of land is an aspect of the system of real property or realty in common law systems (immovable’s in civil law systems and Conflict of Laws). • All other property is considered personal property or personalty in common law systems (movables in civil law and Conflict of Laws), and this property is either tangible or intangible, i.e. it is either physical property that can be touched like a computer, or it is an enforceable right like a patent or other form of intellectual property.
There are three separate levels of rights or interests affecting both forms of property. In descending order of importance, they are:
• ownership, • possession or • Control and use.
The legal documents that transfer these rights are respectively: conveyance/transfer, lease/tenancy, and bailment/pledge for tangible Personal property, assignments and licenses for intangibles.
Describe how to sense the change in operational approach and in host- guest relations when the hotel and the guest deal through third parties.
Property Management Company is tasking with the responsibility of managing the multiple aspects, which come along with the ownership of real estate. This is much similar to the role of management in any business.
Roles
One important role is that of acting as liaison between the landlord and tenant. Duties of property management companies include accepting rent, responding to and addressing maintenance issues, advertising vacancies for landlords, and doing credit and background checks on tenants. In exchange for the service they provide, property management companies charge landlords a percentage of the gross rent collected each month (typically 3 10%), in addition to lease commissions. If disclosed in the management agreement repair costs may be marked by some property managers. Some property management companies also manage home owner associations (HOAs).
In addition to managing income and expense related activity, property managers may also manage construction, development, repair and maintenance on a property. The direction / choreography of repair/maintenance is quite a large part of a property manager's function. There are many facets to this profession, including participating in and/or initiating litigation with tenants, contractors and
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insurance agencies. Litigation alone is at times considered an entirely separate function, set aside for trained attorneys. Although a person or persons will be responsible for this in their job description, there may or may not be an attorney working under a property manager. Special attention is given to Landlord/Tenant law and most commonly evictions, non payment, harassment, reduction of pre arranged services, and public nuisance are legal subjects that gain the most amount of attention from property managers. Therefore, it is a necessity that a property manager be current with new laws and practices in their given localities, cities and states.
Describe the differences between the hotel as business operating and the hotel as a real estate investment.
The hotel is defined as an establishment that provides paid lodging, usually on a short term basis. Hotels often provide a number of additional guest services such as an accommodation rooms, restaurants, swimming pool, etc.
Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets owned by a business. Assets can be either physical or intangible. An example of value derived from a physical asset like a building is rent. An example of value derived from an intangible asset like an idea is a royalty. The effort involved in "harvesting" this value is what constitutes business operations.
A business operation encompasses three fundamental management imperatives that collectively aim to maximize value harvested from business assets (this has often been referred to as "sweating the assets"):
1. Generate recurring income. 2. Increase the value of the business. 3. Secure the income and value of the business.
Real estate investing involves the purchase of real estate for profit. Profits are accumulated slowly by renting out properties in a cashflow method, or are generally improved and resold for a capital gain, used primarily in common law, while civil law jurisdictions refer instead to immovable property. Property law, the area of the common law that governs real property, differs from contract law in that it focuses primarily on rights that one person holds over all other people, as opposed to specific individuals.
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General Manager
The functions of "Management Direction" is the process of leading and directing all or part of an organization, often a business, through the employment and manipulation of resources (financial, human, material, intellectual, services or intangible products). Early twentieth century management writer Mary Parker Follett defined management as "the art of getting things done through people. There are five management functions: planning, organizing, leading, co ordinating and controlling. The phrase "management is what managers do" Hotel Manager
It is a person who Management a "business administration", in the Hotel. Nature of the work as Hotel Manager is based on profit work; the primary function of management is to satisfy a range of stakeholders. This typically involves making a profit (for the shareholders), creating valued products at a reasonable cost (for customers), and providing rewarding employment opportunities (for employees).
Concierge
A person who, make registration check in on arrival of the guests, and gives to the them greeting and welcomed in a polite and helpful way and ask whether he has a reservation. Take into account the VIP guests and recognized on arrival, and treated them according to house procedures and any special instructions from management. During the stay of the guests take care of all necessaries of services to them.
Front Office
Staff and management who work in the Front Office form the From Desk department. Front Office and others departments are treated in a helpful and co orperative way, in order to offer an excellent service to guests. Reservation
Reservation details are checked for accuracy, including the guest’s name, arrives date, departure date, room type and deposit paid.
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Property Management System (PMS)
It is all posting was done by paper and pencil from vouchers (charge forms signed by guests forwarded to the desk from the various operating departments of the hotel.
Types of Beds
A bed is a piece of furniture or location primarily used or intended for sleeping upon, but which can serve other functions as well. Beds come in a wide array of shapes and sizes. Early beds were little more than piles of straw or some other natural materials. An important change was drafts, dirt, and pests. To make beds more comfortable the top layer is frequently a mattress. Originally these were bags of straw for most people and filled with feathers for the wealthy. Eventually new fillings such as cotton and artificial fillers became common. In modern times most mattresses use springs, solid foam, water, or air. At the top of the mattress, to provide greater support for the head, most people use a pillow. Also used is some form of covering blanket to provide warmth to the sleeper, often bed sheets, a quilt, or a duvet. The bed frame may simply be made of wood or metal, but many also use springs. Most expensive and bulky, but also strong and comfortable is a box spring or divan, a large mattress sized box containing wood and springs. A dust ruffle, bed skirt, or valance sheet may be used to make the bed frame match the rest of the bedding. Twin This size is fairly popular in college dormitories, and is used in the hostilely like extra bed, mostly for triple occupancy, measurement of 39 in × 80 in (1 m × 2.05 m) Twin-Double
Most countries have a standard set of four sizes of mattress. While the Double size appears to be standard among English speaking countries, based on the imperial measurement of 4 ft 6 inches by 6 ft 3 inches, the sizes for other bed types tend to vary. The European sizes differ; they are based on the metric system.
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Queen
These dimensions are for the mattress—the actual bed frame will be a little bigger in order to fully encompass and support the mattress. The thickness of the mattress may vary considerably.
In the United States Twin and Double/Full/Matrimonial size are 75 78 inches long, depending on manufacturer. Queen and King are 80 inches long. "California" sizes, such as California King are 84 inches long. Extra Long sizes take the length to 80 inches. See Bedding for more sizes. A mattress should be at least six inches longer than the tallest person who. The U.S. Queen corresponds to UK King and King to Super King. The European or continental basic sizes are similar to the UK but have a set length of 2 meters. will be sleeping on it.
King
A king sized bed differs from the other sizes in implementation, as it is not common to have a king sized box spring; rather, two smaller box springs are used under a king sized mattress. On a U.S. Standard or "Eastern" King, the boxsprings are identical in size to a Twin Extra Long.
Hollywood bed
Hollywood Bed and Spring Manufacturing Company, Incorporated, a major bedding hardware manufacturer since 1925, is committed to customer satisfaction. Hollywood Bed is family owned and operated and is currently under second and third generation management. We deliver quality products and provide the best customer care to the Retail Home Furnishing Industries, Hospitality Industries, Manufacturing companies and Government agencies. Hollywood Bed & Spring is the supplier of innovative and quality sleep products to the nation. Customer satisfaction is paramount and is the basis of the continued growth and success of Hollywood Bed. Our Sales and Marketing Department will work with you to create a program that best fits your needs. A mattress on a box spring supported by a metal frame or attached low legs, often with an upholstered headboard.
Hollywood Bed manufactures a variety of products, including Metal Bed Frames, Bed Rails, Rollaway Beds, Day Bed Hardware, Trundles, Hi Risers, Pedestal Bed Bases and various accessory items, including wire and steel associated products. A few of our exclusive items include the patented "Lev R Lock" adjustable bed frame, which is quick and easy to assemble; and the "Holly Matic," the strongest bed frame with a lifetime warranty. In addition to our stock items, Hollywood Bed offers its customers the flexibility of custom construction to meet specific requirements. Larry M. Harrow, President, and Jason M. Harrow, Vice President.
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Roll-a-way bed:
Rollaway beds are beds with wheels for easy movement and automatic opening legs for easy and fast set up. 3/4” Heavy Duty Square Steel Tube with 4 legs for EXTRA STRENGTH, rated for one person up to 375 Lbs. Backed on Epoxy, rust resistant , black paint, Polyester deck with PVC backing, 44 springs, 3 1/8” Foam mattress for superior comfort, Open Size: 32” Wide 71” Long 15” High and Folded Size: 32” Wide 44” Long 12” Thick .
Studio Bed
It is couch, which can be made to serve as a double bed by sliding the frame of a cot from beneath it. Convertible consisted of an upholstered couch that can be converted into a double bed. When does a mattress need replacing?
• After 7–15 years, depending on use and quality, although many people use their mattresses longer. • Experts indicate that two adults sleeping nightly on a queen mattress will notice the padding, not the coils, breaking down after a period of four to six years. While the mattress will still be comfortable, it will no longer feel the way it did when first purchased. • When laying a hand on the mattress with about three pounds force and sliding it over the mattress lumps can be felt. • When the user regularly wakes up feeling tired, stiff, achy and sore and the reason can be traced to the mattress. • When inner coils start springing out of the mattress. • When the mattress shows very visible deformities. • When the mattress has a large permanent sag in it. • When the box spring creaks and squeaks. • When the user has difficulty finding a comfortable position in which to sleep.
Bed frames
Bed frames, also called bed steal, are made of wood or metal. The frame is made up of head, foot, and side rails. For heavy duty or larger frames (such as for queen and king sized beds), the bed frame also includes a center support rail.
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These rails are assembled to create a box for the mattress or mattress/box spring to sit on.
Types of bed frames are:
• platform typically used without a box spring • captain has drawers beneath the frame to make use of the space between the floor and the bed frame • waterbed a heavy duty frame built specifically to support the weight of the water in the mattress
Though not truly parts of a bed frame, many people include headboards, footboards, and bed rails in their definition of bed frames. Headboards and footboards can be wood or metal. They can be stained, painted, or covered in fabric or leather.
Bed rails are made of wood or metal and are attached to a headboard and footboard. Wooden slats are placed perpendicular to the bed rails to support the mattress/mattress box spring.
Mattress
A mattress is a piece of bedding on which to sleep or lie. In the United States it is typically constructed of multiple layers of foams, natural and/or synthetic fibers, and springs. A mattress can be used alone, on the floor, but is usually placed a top some platform so as to be higher off the ground. Such a platform might be a foundation made with metal springs in a wooden frame. Mattresses made mainly of foam materials such as latex foam, viscoelastic foam and other polyurethane type foam, are becoming more common. Mattresses can be constructed to use almost any support system such as air, water, foam, or springs.
Sofa Bed Hide-a-bed A couch, and a sofa, settee, lounge, davenport or chesterfield is items of furniture for the comfortable seating of more than one person. Compare the joiner's settle, with its separate seat cushions. Couches are usually to be found in the living room or the lounge. They come in a variety of textiles and in leather. A typical couch seats two to three people and has an armrest on either side. Many different types of couch exist: popular types include the divan, the
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chaise longue, the canapé or the ottoman. Also, to save space, some sofas double as beds (sofa bed, daybed or futon). There are other types, including two seater, three seater, and corner and chaise longue. A smaller version of the couch which may only comfortably seat two people is more commonly known as a loveseat. A sectional sofa (often just referred to as a "sectional") is formed from multiple sections (typically 2 to 4) and usually includes at least two pieces that join at an angle of 90 degrees or slightly greater.
Murphy Bed
A Murphy Bed is a bed that folds down from a wall. William L. Murphy applied for a patent for this idea April 1st, 1916 and was granted Design Patent D49, 273 on June 27, 1916. Murphy started the Murphy Wall Bed Company and began production in San Francisco. In January 1990, the company changed its name to the "Murphy Bed Co. Inc." A Murphy bed is used for space saving purposes, much like a trundle bed is.
In 1989 an appellate court held that the term "Murphy bed" is no longer entitled to trademark protection because substantial majorities of the public perceive the term as a generic term for a bed that fold into a wall rather than the specific model made by the Murphy Bed Co.
Futon Bed
A futon is a type of mattress that makes up a Japanese bed. They are sold in Japan at specialty stores called futon ya as well as at department stores.
A futon in Japan A futon in the U.S. Japanese futons are flat, about 5 cm (2 in) thick with a fabric exterior stuffed with cotton or synthetic batting. They are often sold in sets which include the futon mattress (shikibuton), a comforter (kakebuton) or blanket (mōfu), a
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summer blanket resembling a large towel (towelket), and pillow (makura), generally filled with beans, buckwheat chaff or plastic beads.
Futons are designing to be placed on tatami flooring, and are traditionally folded away and stored in a closet during the day to allow the tatami to breathe and to allow for flexibility in the use of the room. Futons must be aired in sunlight regularly, especially if not put away during the day. In addition, many Japanese people beat their futons regularly using a special tool, traditionally made from bamboo, resembling a Western carpet beater.
Western futons are only loosely based on the Japanese original, with several major differences. They are usually placed on a configurable frame for dual use as a bed and a couch, but are not intended to be stored away during the day. They are usually filled with foam as well as batting, often in several layers, and are almost always much thicker and larger than Japanese futons, resembling a traditional mattress in size. Western style futons are a cheap alternative to a bed or other furniture, and are often sold in sets that include the mattress and frame; in fact, in the United States, "futon" often refers to the frame, not the mattress. Most Japanese people would not recognize a Western style "futon" as a futon.
Professional Certification Of Hospitality Industry & Tourism. 37 CPU – Inter American University of Puerto Rico IUPR International Mattress Sizes (Dimensions in inches.) Denomination USA & Canada Europe (UK) Asia (Thailand) 39 × 75 (99.1 × 36 × 75 (91.4 × 42 × 78 × 22 (106.7 × Twin/Single 190.5cm) 190.5cm) 198.1 × 55.9cm) 39 × 80 (99.1 × Twin/Single XL 203.2cm) 54 × 75 (137.2 × 54 × 75 (137.2 × 48 × 78 × 22 (121.9 × Double/Full 190.5cm) 190.5cm) 198.1 × 55.9cm) 54 × 80 (137.2 × Double/Full XL 203.2cm) 60 × 80 (152.4 × 72 × 75 (182.9 × Queen 203.2cm) 190.5cm) Olympic/Expanded 66 × 80 (167.4 ×
Queen 203.2cm) 60 × 84 (152.4 × California Queen 213.4cm) 76 × 80 (193 × 60 × 75 (152.4 × 72 × 78 × 22 (182.9 × King 203.2cm) 190.5cm) 198.1 × 55.9) 72 × 84 (182.9 × California King 213.4cm) 72 × 78 (182.9 × Super King 198.1cm) 80 × 98 (203.2 × Grand King 248.9cm)
International Mattress Sizes (Dimensions in inches.)
U.S. UK Australia Europe
39 in × 75 in 36 in × 75 in 36 in × 75 in 36 in × 79 in Single, Twin 1 m × 1.9 m 0.9 m × 1.9 m 0.9 m × 1.9 m 0.9 m × 2 m
54 in × 75 in 54 in × 75 in 54 in × 75 in 55 in × 79 in Double, Full 1.35 m × 1.9 m 1.35 m × 1.9 m 1.35 m × 1.9 m 1.4 m × 2 m
60 in × 80 in 60 in × 78 in 60 in × 80 in 63 in × 79 in Queen 1.5 m × 2.05 m 1.5 m × 2 m 1.5 m × 2.05 m 1.6 m × 2 m
76 in × 80 in 72 in × 78 in 72 in × 80 in 71 in × 79 in King, (Super King) 1.95 m × 2.05 m 1.85 m × 2 m 1.85 m × 2.05 m 1.8 m × 2 m
Professional Certification Of Hospitality Industry & Tourism. 39 CPU – Inter American University of Puerto Rico IUPR
Studio rooms:
Studio rooms are perfect for the individual traveler. Indulge in the serenity of our fine European style, 250 thread count linens that make up the bed and find clean, comfortable guest rooms with all the necessities for an unforgettable stay. In addition to these first class luxuries, all accommodations utilize our latest in high tech and high TOUCH guestroom amenities, including the Alarm Clock Radio complete with an MP3 connection. Create a personalized in room listening system using your iPods, CD players and other portable devices. Each room has bed providing a plush top mattress to provide plenty of support and luxury. Rooms have individually controlled heat/air conditioning, iron, ironing board, hair dryer and coffeemaker. USA Today delivered to each room (M F). Each room has a standard desk with lamp and high speed internet access is available in all rooms (nominal fee). Complete the following:
Name jobs within the front office and describe the duties and responsibilities that accompany each job .
Front Desk Manager :
Report to: Rooms Manager
It is a person who is responsible to running work of the "Front Office". It may also refer to other divisions in the hotel that involves interactions with guests. His job is based on planning, handling, organizing, coordinating and controlling; all the functions of the From Desk as the proposing to offering satisfy a range of services for the guests, and also handling and proving to the staff the tools necessaries to their tasks .
Skills:
• Leadership Qualities • Common sense • Knowledge Literature Computer • Aptitude to take decisions • Talent and dynamism • Good management skills • Punctuality • Enthusiasm • Capacity analysis • Excellent height level of languages • Good human relations and interpersonal relations
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Duties :
• It is responsible to communicates, what is the staffing necessary to carry out the tasks at the From Desk. • Supervising and controlling the tasks of the employees of the reception department. • To coordinate the shifts and works according to the schedules. • To verify the disponibility daily and depending of it, make or check the allowance for the day. • Handling and listing complaints of the guests and providing them a satisfier answer through to follow those requests. • Short meeting to inform the daily activities according to the need for the day.
Supervisor:
Report to: Front Desk Manager
It is a person who is in change to supervising and controlling all job of the receptionist join to the From Desk Manager; his function is organizing with the staff of the front desk at the Hotel all necessaries to welcome, registration and taking care of the clients from their arrival until their departure.
Skills:
• Supervising experience • Knowledge Literature Computer • Aptitude to take decisions • dynamism • Punctuality • Enthusiasm • Knowledge of languages · • Good human relations and interpersonal relations
Duties:
• Supervising the job of the receptionists • Training them in any time that they • To control the reports of go wrong (do not work) reporting by housekeeping and gives following up with maintenance department. • Contacting or delegating to the receptionists to making call to following up any situation to the guests, regarding to they tasks. • Report all incidents of any employee of the front desk department.
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• To verify check in daily before and after the arrival to the guests.
Night Clerk:
Report to: Front Desk Manager
It is a person responsible to manager the reception during the night, his functions are equivalent at the from desk manager in this time. Skills:
• Supervising experience • Knowledge Literature Computer • Aptitude to take decisions • Math skills • Dynamism • Punctuality • Enthusiasm • Knowledge of languages • Good human relations and interpersonal relations
Duties :
• Supervise the tarks of Front Office at night. • Assist the night audit • To control the reports of go wrong (out of order) reporting by housekeeping and gives following up with maintenance department. • making and following up any situation to the guests • Report and resolve complaint of guests • Register check in arrival to the guests during his shift.
Receptionist:
Report to: Supervisors of the Front Desk
It is a person who makes registration check in on arrival of the guests, and gives to them greeting and welcoming at the hotel. Skills : • Dynamism • Punctuality • Enthusiasm • Knowledge of languages • Good human relations and interpersonal
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Duties:
• Preparing pre check in with all information about the hotel and facilities of the hotel. • Be polite and helpful during the check in and ask whether he has a reservation. • Take into account the VIP guests and recognized on arrival, and treated them according to house procedures and any special instructions from management. • During the stay of the guests, take care of all necessaries of services to them. • Take into account of any request of the guests. Front desk Cashier
Work for the reception but report to: The Income Auditor
It is a person who makes check out at the departure of the guests, and prepared daily report at the close of each shift. The first step to ascertain net receipts (the difference between cash receipts and cash paids outs). Once the cashier knows the net receipts figure, it is a nose. Drawers are off (over or short) when the total of cash in the drawer is different from the total of net receipts plus the cashier’s starting bank. Also Front desk cashier drawers serve as the source of petty cash for hotel departments. When small, unexpected expenditures arise, the purchase in often made through petty cash. The petty cash voucher is kept in the cashier’s drawer and treated like it were cash. Once the total of these vouchers reaches some predetermined sum, the general cashier reimburses the front office cashier for their face value. Because petty cash vouchers are held for an extended period, they are referred to as imprest petty cash vouchers.
Skills:
• Knowledge Literature Computer • Math skills • Dynamism • Punctuality • Enthusiasm • Knowledge of languages • Good human relations and interpersonal
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Duties:
• Taking care and controlling at the money on his responsibility. • It must bring back the money at the end of his shift, always in presence of the one witness. • Inform to the general ledger, currencies need for exchange. • Report of every lack or excess money in the assets. 1 Distinguish the level of staffing and the organizational structures that differentiate various types, sizes, classes and plans of hotels.
The level of staffing at the hotel has to be according the guidelines of the hotel enterprise, but normally can be like this:
• General Direction General Manager at the Hotel. • Management Administrative Controller Purchase Human Resource • Management Resident Rooms Division Maintain and Tasks Operatives Guest Service • Management Marketing and Sales Sales Events Conventions • Management Food & Beverages Restaurants Bars Cuisines Banquets • Management of Rooms Reception Reservations Telecommunications Housekeeping Landry This kind of structure can be using for hotel all inclusive and others hotels with different plans, but of course, this has been at big hotel and resorts.
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Reservation :
It is a registration and reserve of a room hotel, for short or large period. There are several forms of computerized systems of the different hotels; however, the basis elements to make a reservation at the computer are the followings: • Code of the Agency • Date of arrival • Date of departure • Time of Stay • How many children • How many Adults • Type of room • Type of plan for meals • First Service • Last Service • Name of the clients • Observations • Ages of the childrens • Hour of check in • Hour of check out • Password of bill • Nationality The main functions this department are realizing the reservations of the rooms according to the hotel procedures. (Sales department, walk ins guests, client direct, by telephone, fax o e mail, etc.). In goal of the budget of income, reservations department of the hotel has a fundamental role, due to that; the reservation manager has to taking account the season, as well as the commitments and confidence of the agencies and TT.OO. Also has to be careful about percent of cancellation and “No Show”, with the proposing of make overbooking with prudence and tact necessary, and in fact, to obtain the most quantity available of the rooms possible of the hotel. Naturally has to avoid the overbooking unnecessary, due to that affect the image of the hotel. Reservation department has three basis functions: • Make reservations rooms • Make the forecasting levels occupancies for the future. • Bring informs to the Management Direction with propose to do the needs adjusts to the Budget.
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Central Reservations System
Advent of the computation data, the life type of the people and business world has changed, for that, reason has generated that the reservations department, in almost the totality of the hotels has adopted computation systems. Today's companies are all facing challenges. Their system architectures are largely based on a mainframe TPF (Transaction Processing Facility) framework which, while very reliable, and capable of tremendous I/O throughput – has relatively little CPU power, and is exorbitantly expensive to maintain and enhance. The CRO is the physical office or site at which the chain’s reservations operate.
Global Distribution System
A computer reservations system, or CRS, is a computerized system used to store and retrieve information and conduct transactions related to travel. Originally designed and operated by airlines, they were later extended to travel agents as a sales channel; major CRS operations are also known as Global Distribution Systems (GDS). Airlines have divested most of their direct holdings to dedicated Global Distribution System companies, and many systems are now accessible to consumers through Internet gateways for hotel, rental cars, and other services as well as airline tickets. The Global distribution (GDS) refers to all electronic reservations channels which connect to hotel’s reservations system (or they could subscribe to an independent reservations system). Connected to the CRS through switch technology are the world’s major airlne reservations systems. And then connected to the airline systems are travel agents and on line subscription services. List of global distribution systems
The following is a partial list of global distribution systems:
• 1A Amadeus • 1B Abacus (Asia/Pacific) • 1E Travelsky (China) • 1F Infini (Japan) • 1G Galileo International • 1J Axess (Japan) • 1P Worldspan
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• 1S Sabre (previously 1W) • 1U ITA Software • 1V Apollo (Galileo) • Atraxis (ex swissair now EDS) • Topas (Korea) • Fantasia (South Pacific) • N1 Nextres' Iridian Project (Scandinavia) • SITA's Gabriel • Ix Hotel (International) • TechSpan
Travel Agent
A travel agency is a business that sells travel related products and services to end user customers on behalf of third party travel suppliers, such as airlines, hotels and cruise lines. Customers of travel agencies include tourists and business travelers. Some agencies also serve as general service agents for foreign travel companies in different countries.
Travel agents have developed dynamic packaging tools to provide fully bonded (full financial protection) travel at prices equal to or lower than a member of the public can book online. As such, the agencies financial assets are protected in addition to professional travel agency advice.
Travel agencies also market and sell train and hotel products. Generally, their goal is to try to fit an ideal schedule onto the requirements of each specific customer.
The phrase travel agency has changed meaning since the emergence of companies like Thomson or Thomas Cook, who are now considered to be tour operators rather than travel agents. The difference is that tour operators manufacture and sell their own holidays whereas independent travel agents sell holidays from all the tour operators without limiting the range they offer to just their own product. The best travel agents deal honestly with a wide range of customers.
In the UK a group of just such travel agents formed a consortium which became known as World choice. Each agency was independently owned, bonded members of ABTA and World choice
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was the vehicle for both commercial negotiations with the tour operators and also a forum for best practice. In 2006 there were 700 agents in the World choice consortium of independent travel agents
In 2006 World choice, Advantage and Global Travel decided to pool their buying power and formed Triton Travel. This is now the UK's largest travel agency grouping and has over 15% of the UK's travel agency spend.
Last Room Availability
Last room availability technology allows real time access to a hotel’s reservation data base. The chain’s central reservations system able to access and book rooms on line, real time with a given hotel.
Overrides A manual override is any arrangement that allows a user to take control of an otherwise automatic system or prevent an automatic system from performing its function. o In traditional sales environments, an override is a commission paid to managers on sales made by their subordinates, usually calculated as a percentage of the gross sales commissions earned by the salesperson. o Similarly, in multi level marketing, agents receive a commission on sales made by their downline (recruited agents).
Rep (representative)
The notion of a representative agent is a hypothetical construct in economics. Also knows to as Rep, someone to represent a TT.OO or Travel Agency and offer some additional information about hotel destination and outside activities like excursions, expositions, shows, visit to some park attractions, etc.
Its origins can be traced back to the late 19th century. Francis Edgeworth (1881) used the term "representative particular", while Alfred Marshall (1890) introduced a "representative firm" in his
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Principles of Economics. However, only after Robert Lucas, Jr. (1976) had published his article about econometric policy evaluation, his famous Lucas critique, did representative agents become the dominant macroeconomic approach. Today's representative agent models are characterized by an explicitly stated optimization problem of the representative agent, which can be either a consumer or a producer. The derived individual demand or supply curves are then in turn used for the corresponding aggregate demand or supply curves.
Assignment: Short Answer Essay Question
An exciting future lies ahead for the integrated link-ups (global distribution system channels) that the text discusses. Explain your vision of the future including what services will be linked together and who the major vendors might be.
The explosive growth of this ratio was driven initially by the creation and utilization of robotic software and, more recently, by the rapid growth of consumers' multi site shopping behavior on the Internet.
With the advent of general public access to the internet, many hotel, airlines and other travel companies began to sell directly to passengers. As a consequence, airlines no longer needed to pay the commissions to travel agents on each ticket sold. Since 1997, travel agencies gradually became victims of disintermediation, the reduction in costs caused by removing layers from the package holiday distribution network. Many travel agencies have developed an internet presence by posting a website, with detailed travel information. Full travel booking sites are often complex, and require the assistance of outside travel technology solutions providers such as Travelocity, Patheo and Open Fares. These companies use travel service distribution companies who operate Global Distribution Systems (GDS), such as Sabre Holdings, Amadeus and Worldspan, to provide up to the minute, detailed data on tens of thousands of flight, hotel, and car rental vacancies. Commissionable It is a proportion of the income for concept of the buy of the hotel services offered to a client and that have been contacted across an agency or TT.OO. In general is applied for percent.
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Late Arrival
One popular piece of nonessential reservation information is the guest’s estimated time arrival. A guest who is planning to arrive late (usually due to a late flight schedule) should ask for this information to be included on the reservation. In this way, the guest is assured that the room will not be sold in the late hours of the night. Without such a designation on the reservation, it is possible that a well meaning front desk might actually sell the reservation room to another customer thinking that the reservation is not going to arrive.
Very important person (VIP)
VIP’s are personalities or persons, which have to be treating with special upper class and request a follow up in all guest service that the hotel offer to them. Group A group is unless five or more person who requests the same guests services and treats. Normally they have paid for a packet, which was contracted by Travel agent o Sales department of the Hotel. Tour Group (see package )
Is a group of people to arrange a trip through a Tour Leader that is a person in chance to handle and organize all the processing for the travel. Housing Bureau
A housing Bureau or ministry of tourism is part a governmental body that governs all aspect of the territory's tourism. The Ministry of Culture and Tourism is a central government agency responsible in areas of tourism, culture, art, religion.
The three goals of Ministry are:
• To educate people to be cultural and creative citizens. • To create a leisurely and unique society in which leisure and work are in harmony,
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• To create a dynamic cultural nation that represents various local cultures.
Complete the following: How do you calculate a Hubbart room rate formula? The Hubbart room rate is determined by dividing the total projected expenses (plus a reasonable profit for the investment) by the number of rooms sold for the year. How do you calculate a Building cost rate formula? Is determined by the axiom behind this formula is the room rate should equal $1 for every $1000 of construction costs.
How do you calculate an Ideal average room formula? By comparing actual performance against the ideal theoretical rate, a hotel can determinate its success in Up selling to the more expensive rooms as well as the appropriateness of its rate structure in the marketplace. What are the basic steps or Up-selling the room rate to a registering Hotel guest? A given a good training of reservations and front desk staff. The good job of up selling rooms comes down to the front desk staff. Show why high lodging taxes harm the industry and explain current lodging tax tends. Because government changes these taxes and Hotel Manager, have little control over it. Tends are to be increase, in our country the taxes is 16% and the government have announced an increase of 5% plus. 1 upon the following information, calculate the Hubbart room rate require assuming a 70% occupancy rate: A given Hotel has 150 rooms. Operating expenses run about $910,650.00 annually. Depreciation is scheduled at $445,500.00 per year. Additional costs (taxes, insurance, etc.) are expected to be about $126,950.00 for the year. The owners require being return of $750,000.00 per year for their investment. Net income from other operated departments is projected to be $400,000.00 annually.
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Depreciation 445.500,00 Addiotanl costs 126.950,00 Total expenses & costs 1.483.100,00
Return investment 750.000,00 Other Net income projected 400.000,00 Gross profits 1.150.000,00 Total expenses & Profits 2.633.100,00 150 rooms x 365 days= 54,750.00 54750 Total projecting occupancy per years 54750 x 70% = 38,325.00 1483100+1150000 / 38325 + 15% Taxes 10.30 $79.0 Room rate 2- Based upon the following information, calculate the ideal rate. The Hotel has 150 rooms: 75 Kings Beds at $75 in single occupancy 75 Kings Beds at $85 in double occupancy 50 Deluxe Kings Beds at $100 in single 50 Deluxe Kings Beds at $120 in double 25 Mini suites at $140 in Single 25 Mini suites at $160 in double Double occupancy is projected at: ⇒ 10% for king, ⇒ for deluxe kings at 20% and ⇒ 50% for Mini suites. Formula 75 Kings Beds at $85 in double occupancy $ 93,50 50 Deluxe Kings Beds at $120 in double occupancy $ 144,00 25 Mini-suites Kings Beds at $160 in double occupancy $ 240,00
Professional Certification Of Hospitality Industry & Tourism. - 52 - CPU – Inter American University of Puerto Rico IUPR (franchised under a major chain's logo) that has no food and beverage service, not even breakfast. Using the textbox below, describe the positions in the organization chart that you created.
HOTEL MANAGER
FRONT DESK MANAGER
HOUSEKEEPING CONCIERGES SECURITY
MAIDS-LADIES BELLHOPS GUARD-MEN
Check-in Check in is the process of announcing your arrival at a hotel, airport or seaport. Check in is normally required at a hotel in order to obtain a room key and provide a credit card guarantee to cover potential costs such as Room Service for the duration of the stay. Check-out
A cashier is a person responsible to check out for totaling the amount due for a purchase and then charging the consumer for that amount. Many employers require you to be a cashier in order to move up to customer service or other positions such as produce.
Cashiers are at risk of repetitive strain injuries due to the repeated movements often necessary to do the job, such as entering information on a keypad or moving product over a scanner.
A less current meaning of the term referred to the employee of a business responsible for receiving and disbursing money. In a non retail business, this would be a position of significant responsibility. With an ever larger proportion of transactions being done using cash substitutes (such as checks, credit cards, debit cards, etc.), the amount of cash handled by such employees has declined, and this usage of the word "cashier" has been largely supplanted by the title comptroller.
Quality Management (see Total Quality Management Quality Assurance)
Requires a dual view, to buyer of the service (the guest), it is one thing. To the deliverer of service (the hotel through its employee), it is something else.
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Late charge A late fee, also known as a late fine, is a charge levied against a client by an organization for not returning a rented or borrowed item by its due date. Its use is most commonly associated with businesses like video rental outlets and libraries. Late fees are generally calculated on per day, per item basis. Organizations encourage the payment of late fees by suspending a client's borrowing or rental privileges until accumulated fees are paid, sometimes after these fees have exceeded a certain level. Significant portions of the revenue of video rental outlets and libraries alike come from the payment of late fees. Account Receivable
Accounts receivable is one of a series of accounting transactions dealing with the billing of customers who owe money to a person, company or organization for goods and services that have been provided to the customer. This is typically done in one person organization by writing an invoice and mailing or delivering it to each customer.
On a company's balance sheet, accounts receivable is the amount that customers owe a business. Sometimes called trade receivables, they are classified as current assets. To record a journal entry for a sale on account, one must debit a receivable and credit a revenue account. When the customer pays off their accounts, one debits cash and credit the receivable in the journal entry. The ending balance on the trial balance sheet for accounts receivable is always debit.
Associated accounting issues include recognizing accounts receivable, valuing accounts receivable, and disposing of accounts receivable.
Accounts receivable departments use the Sales Ledger
Other types of accounting transactions include accounts payable, payroll, and trial balance.
Transient Ledger (see guest ledger)
Transient ledgers are available at the front desk physically kept there if the system is a pencil and paper one. Computer folios are maintained by a property management system and held electronically. The bills of transited guests are ready whenever the
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guest appears. Transient guests are usually real persons, city guests are usually not. Guest Ledger A ledger is a group of accounts, a group of folios. The bills of registered guest. Credit card companies, travel agencies, airlines, businesses and associations comprise the bulk of the city ledger.
City Ledger Is nothing more than a ledger, which is maintaining for a particular type of accounts receivable, non registered guests. This is in contrast to the transient or guest ledger, which is a front office record of guests who are currently registered. In decades past, the city ledger was comprised of small receivables, many of them local. Bills of city guests are more like other retailers: billed monthly so something more frequent.
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BIBLIGRARY Module of Guest Services Management by CPU www.en.wikipedia.org www.britannica.com Hostelry Management Morrison, Wilson
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