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Quality Manual 03012017.Pdf Document Reference No.: Effective Date: Revision No.: PalSU Documentation Title: QUALITY MANUAL PREAMBLE This is the Quality Manual (QMS) of Palawan State University. It describe the quality Management System (QMS) to ensure that the University provides quality outcomes to its stakeholders and is compliant to all statutory and regulatory requirements. The reproduction or distribution in part or in whole of this quality Manual is permitted only with the expressed authority of the Performance Monitoring Team (PMT) Chair. This Quality Manual is intended for use within Palawan State University. However, it may be given to any person(s), as interested party/parties, to explain Palawan State University services and processes to such persons(s) on ground of mutual trust. Such document is deemed and stamped uncontrolled. Page 2 of 28 Document Reference No.: Effective Date: Revision No.: PalSU Documentation Title: QUALITY MANUAL 1.0 TABLE OF CONTENTS Section No. Description Page Cover Page 1 Preamble 2 1.0 Table of Contents 3 1.1 Distribution List 4 1.2 Scope of Quality Manual 6 1.3 Definition of Terms 7 1.4 Objective of the Quality Manual 7 2.0 Institution’s Profile 8 2.1 Vision Statement 8 2.2 Mission Statement 8 2.3 Institutional Outcomes 8 2.4 Core Values of the University 9 2.5 Quality Policy 10 3.0 Service Quality Flow 11 3.1 Organizational Chart 12 4.0 Quality Management System 13 4.1 General Requirements 13 4.2 Documentation Requirements 13 5.0 Management Responsibility 14 5.1 Management Commitment 14 5.2 Customer Focus 14 5.3 Quality Policy 14 5.4 Planning 15 5.5 Responsibility, Authority and Communication 15 5.6 Management Review 19 6.0 Resource Management 19 6.1 Provision of Resources 19 6.2 Human Resource Development 20 6.3 Infrastructure 20 6.4 Work Environment 20 7.0 Outcomes Realization 20 7.1 Planning of Product Realization 20 7.2 Customer-Related Process 20 7.3 Design and Development 21 7.4 Procurement 23 7.5 Product and Services Provision 23 7.6 Control of Monitoring and Measuring Equipment 25 8.0 Measurement, Analysis and Improvement 25 8.1 General 25 8.2 Monitoring and Measurement 25 8.3 Control of Non-conforming Product 26 8.4 Analysis of Data 26 8.5 Improvement 26 Page 3 of 28 Document Reference No.: Effective Date: Revision No.: PalSU Documentation Title: QUALITY MANUAL 1.1 Distribution List All printed copies of this Quality Manual are deemed “Uncontrolled”, unless stamped “Controlled” and Distributed to the following: Department/ Position Name I. OFFICE OF THE PRESIDENT President (OIC) Marissa S. Pontillas, MAT University and Board Secretary (OIC) Venzon L. Limpiada, MSIT Presidential Assistant for Campus and Institutional Fe V. Rico, DBA Developmemnt Presidential Assistant for Special Projects and Joselito C. Alisuag, LIB Concerns Director Legal Affairs Presidential Assistant for External Affairs and Mary Allyson B. Carlos, DBA International Relations Director, Gender and Development Presidential Assistant for Income Generating Project Jesus V. Apdon, Ph.D. Director, Production and Agri-Marine Project Director, University Planning Office Hanlie A. Taha, Ph.D. Director, Alumni Affairs Office Ma, Teresa B. Delera, MAEd University Legal Counsel Julius M. Conception, LIB II. DIVISION OF ACADEMIC AFFAIRS Vice-President for Academic Affairs Lorna C. Gelito, Ffp, Ph. D. University Registrar Eva M. Jimenez, DBA Director, University Quality Assurance Center Cecilio L. Manarpaac, DEM Director, Office of Student Affairs and Services Grace N. Abrina, DBA Director, National Service Training Program Ricardo A. Tajolosa, MAEd University Librarian Lourdes C. Salvador, MAed University Guidance Counselor Lucia Fresnillo, MAEd Director, ETEEAP Office Ramon M. Docto, Ph.D. Sports Director Sylvanny Delight Gastanes COLLEGE DEANS College of Arts and Humanities Gabilyn G. Orilla, Ph.D. College of Business and Accountancy Carlos Alfonso C. Salvador, Ph.D College of Criminal Justice Education Vilma Venus Andoy, Ph.D. College of Engineering, Architecture and Technology Melchor E. Jaramilla, MSe, Me. College of Hospitality Management and Tourism Carmen M. Fernandez, DBA College of Nursing and Health Sciences Julieta P. Wy, Ph.D. College of Sciences Sonia A. Bonagua, Ph.D. Page 4 of 28 Document Reference No.: Effective Date: Revision No.: PalSU Documentation Title: QUALITY MANUAL College of Teacher Education Daisy Grace C. Antonio, Ed.D. School Of Law Perry L. Pe, LIB CAMPUS ADMINISTRATOR PSU Araceli Campus Anabel A. Gacayan, Ed.D. PSU Coron Campus Albert C. Garraez, LlB PSU Dumaran Campus Ma. Christine A. Guzman PSU El Nido Campus Jasmin G. Abis PSU Linapacan Campus Jesebel Gacayan PSU Rocas Campus Maila N. Lucero, Ed.D. PSU San Rafael Campus Arnold Marie Calbentos PSU San Vicente Campus Frederick Caabay PSU Taytay Campus Severo E. Arzaga Jr. PSU Balabac Campus Rusty Francis Genton PSU Bataraza Campus Theresa H. Garcia PSU Narra Campus Nathaniel I. Lepasana PSU Quezon Campus Ralph L. Balanoba PSU Rizal Campus Melodia C. Salimbagat PSU Espanola Campus Sabtal Serdon PSU Brooke's Point Campus William M. Herrera PSU Cuyo Campus Marjorie A. Espanola, Ed.D. III. DIVISION OF RESEARCH AND EXTENSION Vice-President for Research and Extension Michael D. Pido, Ph.D. Director, University Research Office Patrick A. Regoniel, Ph.D. Executive Director, Palawan Studies Center Michael Angelo A. Doblado, MPA Director, Intellectual Property Rights Office Hermenegildo P. Dela Pena, MSc Director, Center for Strategic Policy and Governance Maria Rosario Aynon A. Gozales, MSc Head, Marine Science Laboratory Floredel D. Galon, MSc Curator, PSU Museum Jun G. Cayron, Ph.D. Team Leader, Alternative Renewable Energy Center Jezreel M. Tuquero, REE, MSc IV. DIVISION OF FINANCE AND ADMINISTRATION Vice-President for finance and Administration, Marilyn G. Pablico, MA-TESL and Chief Administrative Officer Human Resource Management Officer Gil E. Bundac Records Management Officer Mary Paz F. Angeles Director, Construction and Maintenance Services Engr. Allan U. Vargas University Legal Council Atty. Julius M. Conception, M.L. Page 5 of 28 Document Reference No.: Effective Date: Revision No.: PalSU Documentation Title: QUALITY MANUAL Director, PRIMO Engr. Elucila M. Sespene, Ph.D. University Physician Director, Health Services Danny O. Aquino, MD University Denstis Joanne I. Ababa Director, Security Services Vilma Venus G. Andoy, Ph.D. Security Officer Crisostomo A. Arenio Director, Information & Communication Christian Castillo Technology (ICT) Services Head, Medical Laboratory Minda A. Aquino Motor pool Supervisor Edmundo Badilla Deputy Director, Construction and Maintenance Victor Albert R. Yumol Services Utility and General Services Head, Property and Waste Management Services Rene P. Palao Head, Electrical and Audio-Visual Services Pio P. Franco Budget Officer Director, Budget and Finance Nelly I. Mendoza University Accountant Primo Domingo M. Palatino, MA University Cashier Virginia L. Rodriguez University Supply Officer Gregorio P. Rodriguez Director, PSU Bookstore; Corporate Affairs Merlita V. Pactanac, DBA Manager, Center for Hospitality Training and Kay Ann U. Mag-Apan Resource Development; PSU Canteen (OIC) 1.2 Scope of the Quality Manual This Quality Manual delineates the quality management system established by Palawan State University, known as "PALSU", Located at Brgy. Tiniguiban Puerto Princesa City, as per ISO 9001:2008 requirements. It is applicable to all functions in the organization from the determination of students' requirements, design and development of curriculum and syllabus, marketing/promotion, admission, registration, delivery of instruction, evaluation/assessment, including research and extension, and graduation in the different colleges and campuses of the University as Follows: Graduated Programs Master of Arts in Education Doctor in Business Administration Doctor of Education Ph.D in Educational Management Master if Arts in Education Master in Business Administration Master of Arts in Literature Master of Arts in Management Post-Baccalaureate Programs Master of Arts in Teaching Master of Science in Environmental Bachelor of Laws Management Diploma in Language Teaching Master of Science in Nursing Diploma in Social Science Master in Education Teaching Master in Public Administration Diploma in Teaching Doctor in Education Page 6 of 28 Document Reference No.: Effective Date: Revision No.: PalSU Documentation Title: QUALITY MANUAL Graduate Diploma in Cultural Bachelor of Science Education Tourism/Bachelor of Science in Tourism Management Undergraduate Programs Bachelor of Science in Nursing Degree: Bachelor of Science in Agriculture Bachelor of Arts Bachelor of Science in Biology Bachelor of Arts in Mass Bachelor of Science in Computer Communication Science Bachelor of Arts in Political Bachelor of Science Environmental Science Science Bachelor of Science in Psychology Bachelor of Science in Fisheries Bachelor of Science in Social Work Bachelor of Science in Forestry Bachelor of Science in Bachelor of Industrial Technology Accountancy Bachelor of Science in Information Bachelor of Science in Business Technology Administration Bachelor of Elementary Education Bachelor of Science in Bachelor of Secondary Education Entrepreneurship Bachelor of Technical Teacher Bachelor of Science in Public Education Administration Bachelor of Science in Criminology Non-Degree: Bachelor of Science in Architecture Bachelor of Science in Civil Civil Engineering Technology Engineering Electrical Engineering Technology Bachelor of Science in Electrical Mechanical
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