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Sustainability Report 2014

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Sustainability Report 2014 growth innovation territory transparency 2014 Sustainability Report The document has been prepared in accordance with the Sustainability Reporting Guidelines of Global Reporting Initiative (GRI) version G4, 2014 level “in accordance CORE”. Sustainability Report This report is may be viewed online www.a2a.eu. Contents Letter to stakeholders 4 3 Economic responsibility 46 Introduction 6 3.1 The Group’s 2014 results 49 3.2 Formation of value added 50 1 The A2A Group 12 3.3 Distribution of value added 51 1.1 Business areas and structure of the Group 14 3.4 Capital Expenditure 51 1.2 Size of the organization and markets served 16 3.5 Shareholders and Investors 53 1.3 Significant changes in the corporate structure 18 3.5.1 Composition of share capital 53 3.5.2 A2A in the stock market indices 53 1.4 Companies outside the scope of consolidation 19 3.5.3 A2A In the sustainability rating 55 3.5.4 Relations with shareholders and investors 55 2 Strategies and policies for sustainability 22 3.6 Annexes 56 2.1 Mission and Vision 24 4 Environmental responsibility 58 2.2 2015-2019 Strategic Plan 25 4.1 Responsible management of the environment 60 2.3 2013-2015 Sustainability Plan 26 4.1.1 Environmental management system 63 4.1.2 Use of resources and renewable sources 66 2.4 Responsible management: human rights 30 4.1.3 Efficient use of water resources 68 and anti-corruption 4.1.4 Safeguarding of biodiversity, habitats and the landscape 72 4.1.5 Atmospheric emissions 75 2.5 Corporate Governance 33 4.1.6 Management of waste and waste water 79 2.5.1 Risk management 36 4.1.7 Other impacts of the business 80 2.5.2 QES Management Systems 37 4.1.8 Research and innovation for the environment 81 2.6 Chart of stakeholders 38 4.2 Responsible Management of the Energy Sector 84 and engagement initiatives 4.2.1 Energy production 85 4.2.2 Management of emissions 87 2 Bilancio di Sostenibilità 2014 4.3 Responsible Management of the Heat Sector 90 5.2.3 Integrated water service 175 4.3.1 Production and distribution of thermal energy 91 5.2.4 Environmental services 179 5.2.5 Site management 182 4.4 Responsible Management of the Environment Sector 94 5.2.6 Management of complaints and disputes 184 4.4.1 Integrated waste cycle 95 5.2.7 Tables: customer figures 185 4.4.2 Management of emissions 101 5.3 Suppliers 196 4.5 Responsible management of the Integrated 5.3.1 A2A and its value chains 198 Water Service 104 5.3.2 Tender procedures 199 4.5.1 Integrated water service 105 5.3.3 Supplier validation 200 4.5.2 Management of environmental aspects 106 5.3.4 Sustainable supply chain management and certification requirements 202 5.3.5 Disputes with suppliers 203 4.6 Environmental figures 109 4.6.1 Activity data 109 5.4 Institutions and local communities 204 4.6.2 Resources 114 5.4.1 Environmental policy 206 4.6.3 Air and climate 118 5.4.2 Support for initiatives and projects in the region 210 4.6.4 Biodiversity 125 5.4.3 Environmental education programs and initiatives 214 4.6.5 Discharges and emissions into water 125 5.4.4 Internal and external communication to stakeholders 218 4.6.6 Waste produced by the Group 126 Statement of compliance 220 5 Social responsibility 128 Statement of the level of compliance 5.1 A2A people 130 with GRI guidelines 223 5.1.1 Employment 132 General Standard Disclosure 223 5.1.2 Industrial relations 133 Specific Standard Disclosure 226 5.1.3 Health and safety 134 5.1.4 Personnel development and management 136 5.1.5 Corporate welfare and diversity management 139 5.1.6 Tables: A2A people figures 143 5.2 Customers and public served 156 5.2.1 Selling electricity and gas 158 5.2.2 District heating and heat management 173 3 Letter to stakeholders We are pleased to present the seventh Sustainability It is a Plan with a clear strategic vision that is based on a platform (TENP) based on the 10 international principles Report of the A2A Group, the first prepared in accordance construction phase largely owned and that constitutes a of the Global Compact, initiative under the auspices of with new criteria for international reporting of the Global bridge to the future, having as constant reference values the UN, on which it is based and to which A2A has adhered Reporting Initiative (GRI.4 guidelines), which place of economic, environmental and social sustainability. since 2011. more and more emphasis on the careful reading of the Those same values are confirmed in the facts and Out of the 307 million euro capital expenditure in 2014, expectations of stakeholders, identifying in the definition figures presented in the following pages of this 2014 over 100 million has been invested in activities with of the material issues the basis of the elaboration process Sustainability Report. environmental implications, such as reducing emissions, of the Report. increasing energy efficiency and development of In terms of economic sustainability, A2A confirmed, renewable sources. This step fits perfectly in the line of evolution of A2A, thanks to the constant search for operating efficiencies, which last year adopted a new governance model, its ability to create and deliver value, despite the negative As for environmental responsibility, in the year the new abandoning the form of management so-called "dual", macroeconomic environment and unfavourable Environment, Health and Safety Organizational Model with the aim of gaining in efficiency and speed decision- economic factors, such as lower energy prices and became fully operational, which has further improved making to respond more effectively to changing markets, the weather pattern that has adversely affected the supervision and development of management as well as the stresses of the communities served and consumption. In 2014, the Group generated gross global systems already widely disseminated within the Group; the many civil and business networks that represent the value added of nearly 1.4 billion euro. This amount was the number of plants that possess EMAS environmental reference of the Group's activities. allocated to staff compensation (35%), remuneration registration has increased from 18 to 24 and the electric of risk capital (9%) and of lending capital (10%), and plant of Sermide (Mantua) received by the Italian Ecolabel In 2014, A2A also initiated the process of defining the new transfers to the public administration (17%) and to Ecoaudit Committee the "Italian EMAS Award 2014" for Business Plan, then presented in April 2015. local communities (7%), as well as to depreciation, its eco-innovation ability. An ambitious plan, which aims, over a span of five years, amortization, and company reserves (22%). to a radical transformation of the Group through steps A2A confirmed, also in 2014, its contribution to achieving such as: return to its industrial vocation, rapprochement A2A has distributed wealth also through the more than the national and European energy policy objectives, to the territory, relaunch of investments, balance of the 830 million euro spent on supplies, 96% of which for the thanks to industrial choices that have resulted in business portfolio, technological and digital innovation, benefit of Italian companies. More than half of the value of significant achievements in environmental terms. enhancement of human capital and, in particular, young contracts relating to urban hygiene services was awarded Among them: the increase of up to 53% of the portion people. A2A aims to become, by 2020, a more solid and to social cooperatives or non-profit organizations. 70% of electricity produced from renewable sources; the flexible company, with an even stronger leadership of the value of orders issues was related to suppliers increase in energy efficiency in the production of heat, among the Italian public utility companies, excellent in in possession of at least one certification relating to exceeding 1,000 km of district heating network and the the standard of service, able to generate value for the environment, quality or safety. To support increasing further diversification of procurement sources; the region and the community and, not least, to be a magnet dissemination of sustainability practices among its reduction of environmental impacts (such as the 15% for young talent. suppliers, A2A has also launched a self-assessment drop of the CO2 emission factor per kilowatt hour in 4 Bilancio di Sostenibilità 2014 power generation), the start of conversion operations initiatives during the year. Of particular significance are Thanks to continuous training in health and safety, as of the plant Lamarmora of Brescia with the installation of collaborations with associations and committees of well as the dissemination of certification in accordance three new gas boilers and the installation of DeNOx at the consumers and environmentalists, such as work groups with the OHSAS 18001 standard, in 2014 the indices Monfalcone thermoelectric plant; the implementation of for the drafting of Service Charters, the joint initiatives of frequency and severity of accidents in the Group innovative projects on Smart Grid technologies; the start against unfair trade practices, environmental education were reduced by 10%, continuing a trend of steady of the complete replacement of public lighting equipment projects in schools and awareness of sustainable improvement in recent years. in Brescia and Milan with high energy-efficiency lamps consumption. During the year, visits to Group plants thanks to LED technology. recorded 22,500 visitors, including 19,000 students. Last year, A2A also invested in the structured involvement
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