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Host City Operational Requirements Host City Contract Operational Requirements Calgary Bid Exploration Committee – Feasibility Study and Conceptual Master Hosting Plan APPENDIX 4E HOST CITY OPERATIONAL REQUIREMENTS HOST CITY CONTRACT OPERATIONAL REQUIREMENTS DECEMBER 2016 Host City Contract Operational Requirements December 2016 Host City Contract Operational Requirements December 2016 © International Olympic Committee Château de Vidy – Route de Vidy 9 - C.P. 356 – CH-1001 Lausanne / Switzerland www.olympic.org Host City Contract Operational Requirements December 2016 This page has been left blank intentionally Host City Contract Operational Requirements December 2016 Table of content Acronyms and IOC Functional Area (FA) Codes .................................................... 7 Foreword .................................................................................................................. 13 Cross-reference matrix .......................................................................................... 17 1. Product and Experience ................................................................................... 19 1.1. Sport (including IF Services) ........................................................................................... 20 1.2. Ceremonies ...................................................................................................................... 31 1.3. City Activities and Live Sites .......................................................................................... 39 1.4. Culture .............................................................................................................................. 42 1.5. Education .......................................................................................................................... 45 1.6. Olympic Torch Relay ....................................................................................................... 47 1.7. Engagement...................................................................................................................... 52 2. Stakeholder Services ......................................................................................... 54 2.1. Marketing Partner Services ............................................................................................. 55 2.2. Media ................................................................................................................................. 58 2.3. NOC Services .................................................................................................................... 65 2.4. Olympic Family and Dignitary Services ........................................................................ 69 2.5. People Management ........................................................................................................ 75 3. Venues and Infrastructure ............................................................................... 77 3.1. Energy ............................................................................................................................... 78 3.2. Venues ............................................................................................................................... 81 3.3. Villages Management ...................................................................................................... 89 3.4. Wayfinding Signage .......................................................................................................100 4. Games Services ............................................................................................... 102 4.1. Accommodation .............................................................................................................103 4.2. Accreditation ..................................................................................................................117 4.3. Arrivals and Departures ................................................................................................119 4.4. Food and Beverage ........................................................................................................122 4.5. Language Services .........................................................................................................124 4.6. Medical Services .............................................................................................................125 4.7. Technology .....................................................................................................................131 4.8. Transport ........................................................................................................................135 Page 5 of 276 Host City Contract Operational Requirements December 2016 5. Governance ...................................................................................................... 151 5.1. City Operations ..............................................................................................................152 5.2. Finance ............................................................................................................................153 5.3. Games Management ......................................................................................................157 5.4. Information and Knowledge Management .................................................................162 5.5. Protocol ...........................................................................................................................165 5.6. Sustainability and Olympic Legacy ..............................................................................171 6. Commercial and Engagement ....................................................................... 175 6.1. Brand, Identity and Look of the Games ......................................................................176 6.2. Business Development ..................................................................................................181 6.3. Communications ............................................................................................................185 6.4. Digital Media ..................................................................................................................188 6.5. Rights Protection ...........................................................................................................193 6.6. Ticketing .........................................................................................................................202 Annexes.................................................................................................................. 207 Page 6 of 276 Host City Contract Operational Requirements December 2016 Acronyms and IOC Functional Area (FA) Codes Acronyms Acronym Definition AAA Accommodation Allocation Agreement AHU Air Handling Unit AIOWF Association of International Olympic Winter Sports Federations ANOC Association of National Olympic Committees ASOIF Association of Summer Olympic International Federations ATM Automated Teller Machine ATR Authorised Ticket Reseller ATV All Terrain Vehicle AV Audio-visual BI Background Instrumental BIO Broadcast Information Office BMS Building Management System BOH Back of House BV Background Vocal CAD Computer-aided Design CAIDI Customer Average Interruption Duration Index CAS Court of Arbitration for Sport CATV Cable Television CCR Commentary Control Room CCTV Closed Circuit Television CD Compact Disc CEO Chief Executive Officer CIE Commission internationale de l’éclairage/International Commission on Illumination CIS Commentator Information System CRI Colour Rendering Index CRM Customer Relationship Management CT Computed Tomography CV Coefficient of Variation D&O Directors and Officers DCAS Detailed Competition Activity Schedule DD Detailed Design DDP Domestic Dignitary Programme DDS Direct and Dedicated Services DOS Directory of Services DRM Delegation Registration Meeting DSLA Detailed Service Level Agreement Page 7 of 276 Host City Contract Operational Requirements December 2016 Acronym Definition DVD Digital Video Disc EB Executive Board EBU European Broadcasting Union EMR Electronic Medical Record ENG Electronic News Gatherer ET End Title EU European Union FAOP Functional Area Operating Plan FFE Furniture, Fixtures and Equipment FOH Front of House FOP Field of Play FX Foreign Exchange GDP Games Delivery Plan GFP Games Foundation Plan GMS Games Management System GR Glare Rating HCC Host City Contract HLD High Level Design HOG Head of Government HOS Head of State HSSM High Speed Slow Motion HVAC Heating, Ventilation and Air Conditioning IBC International Broadcast Centre IDP International Dignitary Programme IEC International Engineering Consortium IESNA Illuminating Engineering Society of North America IF International Federation INFO Games Information System IOC International Olympic Committee IOPP International Olympic Photo Pool IOSD International Organisations of Sport for the Disabled IP Intellectual Property IPC International Paralympic Committee IPP Internationally Protected Person ISO International Organisation for Standardization IT Information Technology ITO International Technical Official ITVR International Television and Radio JMPA Joint Marketing Plan Agreement JOOG Joint Operators Olympic Group KPI Key Performance Indicator LED Light Emitting Diode Page 8 of 276 Host City Contract Operational Requirements December 2016 Acronym Definition LOC Local Organising Committee LOLP Loss of Load Probability MBC Mountain Broadcast Centre MHE Materials Handling Equipment MMC Mountain Media Centre
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