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Host City Contract Operational Requirements HOST CITY CONTRACT OPERATIONAL REQUIREMENTS SEPTEMBER 2015 Host City Contract Operational Requirements September 2015 Host City Contract Operational Requirements September 2015 © International Olympic Committee Château de Vidy – Route de Vidy 9 - C.P. 356 – CH-1001 Lausanne / Switzerland www.olympic.org Host City Contract Operational Requirements September 2015 This page has been left blank intentionally Host City Contract Operational Requirements September 2015 Table of content Codes and Acronyms ........................................................................................................... 5 Foreword.................................................................................................................................. 9 Cross-reference matrix .................................................................................................... 12 1. Product and Experience ............................................................................................. 14 1.1. Sport (including IF services) ................................................................................... 15 1.2. Ceremonies............................................................................................................. 26 1.3. City Activities and Live Sites ................................................................................... 35 1.4. Cultural Olympiad................................................................................................... 38 1.5. Education programme ............................................................................................ 40 1.6. Olympic Torch Relay ............................................................................................... 42 2. Stakeholder Services ................................................................................................... 47 2.1. Marketing Partner Services ..................................................................................... 48 2.2. Media ...................................................................................................................... 51 2.3. NOC Services .......................................................................................................... 58 2.4. Olympic Family and Dignitary Services .................................................................. 62 2.5. People Management ............................................................................................... 68 3. Venues and Infrastructure ........................................................................................ 70 3.1. Energy ..................................................................................................................... 71 3.2. Venues .................................................................................................................... 74 3.3. Villages Management ............................................................................................. 83 3.4. Wayfinding Signage ................................................................................................ 95 4. Games Services ............................................................................................................. 97 4.1. Accommodation...................................................................................................... 98 Client Group Accommodation Requirements Table ............................................. 103 Client Group Accommodation Requirements Table ............................................. 104 4.2. Accreditation ........................................................................................................ 113 4.3. Arrivals and Departures ........................................................................................ 115 4.4. Food and Beverage ............................................................................................... 118 4.5. Language Services ................................................................................................ 120 4.6. Medical Services.................................................................................................... 121 4.7. Technology ........................................................................................................... 127 4.8. Transport .............................................................................................................. 131 Page 3 of 273 Host City Contract Operational Requirements September 2015 5. Governance .................................................................................................................. 147 5.1. City Operations ..................................................................................................... 148 5.2. Finance.................................................................................................................. 149 5.3. Games Management ............................................................................................. 153 5.4. Information and Knowledge Management ........................................................... 158 5.5. Protocol................................................................................................................. 161 5.6. Sustainability and Olympic Legacy ....................................................................... 167 6. Commercial and Engagement ................................................................................ 170 6.1. Brand, Identity and Look of the Games ................................................................ 171 6.2. Business Development ......................................................................................... 176 6.3. Communications................................................................................................... 180 6.4. Digital Media......................................................................................................... 183 6.5. Rights Protection .................................................................................................. 187 6.6. Ticketing ............................................................................................................... 197 Annexes ............................................................................................................................... 203 Page 4 of 273 Host City Contract Operational Requirements September 2015 Codes and Acronyms Code/ Acronyms Name AAA Accommodation Allocation Agreements ACM Accommodation ACR Accreditation AND Arrivals and Departures ATR Authorised Ticket Reseller BIL Brand, Identity and Look of the Games BIO Broadcast Information Office BMS Building Management System BRS Broadcasting BUS Business Development CAD Computer Aid Design CAS Court of Arbitration for Sport CCC Communication, Command and Control CCR Commentary Control Rooms CER Ceremonies CIS Commentary Information System COM Communication CTY City Operations DDP Domestic Dignitary Programme DDS Direct and Dedicated Transportation System DIG Digital Media DOS Directory of Services DRM Delegation Registration Meeting EB Executive Board EMR Electronic Medical Record ENG Electronic News Gathering FA Functional Area FIN Finance FF&E Furniture, Fixtures and Equipment FNB Food and Beverage FOP Field of Play GAM Games Management HCC Host City Contract IBC International Broadcast Centre IDP International Dignitary Programme IF International Federation IKM Information and Knowledge Management Page 5 of 273 Host City Contract Operational Requirements September 2015 Code/ Acronyms Name IOC International Olympic Committee IOPP International Olympic Photo Pool IPC International Paralympic Committee ISO International Organisation for Standardization ITO International Technical Official ISPs Internet Service Providers IXPs Internet Exchange Points JMPA Joint Marketing Plan Agreement LAN Language Services LIV City Activities and Live Sites LOLP Loss of Load Probability MBC Mountain Broadcast Centre MC Medical Commission MED Medical Services MHE Material Handling Equipment MHQ Medical Headquarters MMC Mountain Media Centre MPA Marketing Plan Agreement MPC Main Press Centre MPCP Marketing Partner Coach Programme MPS Marketing Partner Services MOU Memorandum of Understanding NCS NOC Services NF National Federation NOC National Olympic Committee NPC National Paralympic Committee NRG Energy NTO National Technical Official OB Outside Broadcast OBS Olympic Broadcasting Services OCOG Organising Committee for the Olympic Games ODF Olympic Data Feed OFS Olympic Family and Dignitary Services OHC Olympic Hospitality Centre OIAC Olympic Identity and Accreditation Card OIS Olympic Information Service OPP Olympic Presentation Position ORIS Olympic Results and Information Services OTR Olympic Torch Relay Page 6 of 273 Host City Contract Operational Requirements September 2015 Code/ Acronyms Name OVP Olympic Village Plaza PAR Paralympic Games PCC Protocol Coordination Centre PEM People Management PEQ Paralympic Entries and Qualification System PIAC Paralympic Identity and Accreditation Card PMPA Paralympic Marketing Plan Agreement PRIS Paralympic Results and Information Services PRS Press PRT Protocol RHB Rights-Holding Broadcaster RPP Rights Protection Programme RTDS Real Time Data System RZ Residential Zone SEQ Sport Entries and Qualification System SIC Sport Information Centre SIG Wayfinding Signage SPT Sport SRS Ski Racing Suppliers Association SUS Sustainability TEC Technology TER Telecommunications Equipment Rooms TKT Ticketing TOC Technical Operations
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