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Resume Professional Profile RESUME Name : Malizan Zakaria Home Address : 1170, Jalan Perwira, Gugusan Manjoi, 30020 Ipoh Perak Darul Ridzuan. Hand phone : +60 12-6810861 (Malaysia), +84 905207010 (Vietnam) Email : [email protected] I.C. No : A 1761319 (old), 710114-08-5951 (new) Sex : Male Age : 49 (D.O.B: 14th January 1971) Place of Birth : Perak, Malaysia Nationality : Malaysian Height / Weight : 183cm / 69 kg Language Spoken : English & Malay Written : English & Malay Marital Status : Married with 3 children PROFESSIONAL PROFILE Malizan Zakaria is an Ipoh born lad who has been in the hospitality industry for nearly 33 years. His earliest career started as a Banquet part time worker at the tender year of 16 at The Royal Casuarina Hotel in Ipoh. Through his determination and hard work, he was offered to be a Restaurant Waiter in 1989. By 1991 he became the youngest F&B Captain in Sheraton Langkawi Resort, Kedah. When he again became the youngest Restaurant Manager 3 years later, he was given the opportunity to work at Sheraton Utama Hotel, Brunei and then Sheraton Labuan Hotel. He received the “Manager of the quarter” award from both hotels. After two and a half years he joined the Promenade Hotel Kota Kinabalu to become the Food & Beverage Manager. There, he leads his F&B team the making of the longest Swiss Roll in Malaysian Book of Records. Later he furthers his experience as a Food & Beverage Manager in Allson Klana Resort, Seremban. Under his leadership, his F&B department won 7 medals in the 7th Penang International Salon Gastronomique 1999 and 11 medals in the Culinary Malaysia’99 at PWTC KL. In September 2001, he left for new challenges in Kuala Lumpur where he worked at the Concorde Hotel KL. He was in charge of one of the busiest and the most happenings F&B outlets in KL. During his tenure there, he realised that given the opportunity, he is ready to take on a bigger responsibility, and he joined Park City Everly Hotel Bintulu, Sarawak to become the Hotel Manager at the age of 32. In August 2005, the hotel was awarded “Excellence in Hotel Services” for 4 star city hotel category by the Malaysia Tourism Award 2004 and a finalist of Hospitality Asia Platinum award 2005 / 2006. Due to his good track of records with Sheraton, in August 2006 he was offered the position of Director of Food & Beverage back to Sheraton Langkawi Resort with the main objective to coordinate a project of renovating the F&B outlets and to bring the department level to a greater height. After a year of service with Sheraton, he took up an offer as Director of Food & Beverage at Sofitel Vinpearl Resort & Spa Vietnam to gain an international experience and to lead a bigger F&B team and more challenging scope of job. At this resort, he led the team to be certified by ISO 22,000 for the Food & Beverage Department. After a year abroad, he was offered to be back in Malaysia to take a job as General Manager in a 5 star Boutique Resort with 97 rooms including 13 Royal Suites in the east cost of Malaysia under the management of Ri-Yaz Hotels & Resorts at Pulau Duyong Kuala Terengganu before joining Concorde & Hard Rock Management Group as a General Manager at Sutra Beach Resort & Spa located at Setiu, Terengganu. Later the resort won a prestige award “Excellent in Services” 3 star resort category by the Malaysian Tourism Award 2008 / 2009. Malizan continue his career journey returning to Vietnam in 2012 with the same owner to managed Vinpearl Luxury Resort Nha Trang, a 5 star luxury resort consist of 84 villas with attached private pool in each villa. After a year contract, he joined Holiday Villa Resort Cherating before seconded to Tabung Haji Hotel Kuala Terengganu under the same management. In 2014 he grabbed an opportunity to be back to his hometown when he was offered a job at Casuarina@Meru Hotel, Ipoh as General Manager and after 2 years he joined Lost World of Tambun Theme Park, Hotel & Spa ranking top 10 theme park in South East Asia as a General Manager. While he is still with The Lost World of Tambun, he moved a step higher in his hotel career when he built a 24 rooms budget hotel in Ipoh & he name it M Motel Meru,Ipoh. He left Lost World of Tambun to focus on the new opening of his 1st own hotel. After his hotel opened in March 2017 and running smoothly by his family, he got an offer back to Vietnam and joined L’Alya Ninh Van Bay on 12 July 2017. A luxury boutique resort with 33 villas and run with a team of 218 staff! A top notch luxurious villas with butler service and personalise touch! Here he bagged “Employee of the year” award by the parents company Conasi in 2018 & again in following year he bagged “Conasi Award 2019”. CAREER 12/07/17 till to date General Manager L’Alya Ninh Van Bay Situated along charming and romantic Ninh Van Bay, L’Alya is natural, pristine and surrounded by picturesque sceneries. At the place where time is forgotten, guest will be pampered in the openness of tranquil woods, blue natural sea and spectacular settings under the sunset. Captivated by fine cuisines, the naivety of local people and top notched services. Extremely private space makes guest feel the serenity and peace of mind. Nature favorably gives Nha Trang a variety of charming sceneries including sapphire blue sea, endless golden sand, peaceful islands with lapping waves and bustling fishing villages. Nha Trang was once designated as one of the most beautiful beaches in the world by Lonely Planet magazine and one of the top 10 new Asian destinations by Tripadvisor. 15/10/15 till 31/12/16 General Manager Sunway Lost World of Theme Park, Hotel & Spa, Ipoh Ranking South East Asia top 10 best theme park and 3rd in Malaysia after Sunway Lagoon & Legoland for 2015 and Perak highest tourism destination with 900,000+ visitors for 2015. Lost World Hotel consist 174 rooms with 3 star set up but being the highest average room rate in Ipoh with RM238 for 2015 and till now still the market leaders for Ipoh hotels. 01/04/14 till 15/10/15 General Manager Casuarina@Meru Hotel, Ipoh A government own 4 star business hotel with 146 rooms and suites. Reporting to Executive Director, and beside the accommodation, the hotel operates the Amanjaya Convention Centre the biggest convention centre in Perak with 3,000 theatre style sitting, coffee house, Patisserie and Executive Club. Job responsibilities: Ensuring all departments perform successfully to their maximum efficiency in accordance with standards of operations procedures and are individually profitable in accordance with budget guidelines. Provides overall leadership, guidance, and direction to the hotel management team and to provide the highest quality in standards and services. In addition, acts as the main liaison between the client and hotel staff. Responsible for directing the day-to-day operations of the hotel, implementing Hotel Mission of Business Strategy; ensuring the Business Principles and Core Standards, etc. Executive of business strategy; ensuring the Business Excellent framework is utilised in order to achieve goals set in the SBU (Strategic Business Unit) Balanced Scorecard or KPI. Conducting frequent and thorough inspections of the hotel operations to ensure service excellence is consistently maintained. Verifying that the best products are used in the hotel operations on a regular basis. Taking responsibilities for the timely delivery of capital projects within the building and assist PKNP in other chain to ensure company assets are effectively maintained. Ensuring health, safety, hygiene and order relevant legislative obligations fulfilled; ensuring the safety and wellbeing of the hotel, guests and colleagues. To conduct or chair regular communication meetings with departments heads and actively participate in relevant business meetings to facilities effective communication. Financial: Ensuring that each operation is accounted for separately as an individual profit centre, the Department Head is fully accountable for its profitability and the operational budget strictly adhered to. Monthly forecasts. Staying up-to-date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximised. Controlling expenses and recommend and implement measures to control them. Marketing: Prepare the yearly marketing plan. Ensuring that an effective marketing approach is applied to all operations. Fully understanding the market needs and desires for each operation and ensure that the relevant products are developed by the management team. Guest Service: Be available to meet with guests and assist Department Heads in responding to guest complaints in a timely and emphatic manner. Closely monitoring guest feedback, communication feedback results and making recommendations for improvement. Colleague Focus: Recruit and select members of the management team who meet the desired profile and can deliver the Hotel’s core competencies. Mentoring and coaching Department Heads and encouraging them to take responsibility for their own development and growth. Managing performance of all direct reports in line with company policy (Coaching, Quarterly Reviews, Annual Appraisal, and Talent Management). 15/04/13 till 30/03/14 - General Manager TH Hotel & Convention Centre Terengganu (Under Holiday Villa Management) Tabung Haji latest 4 star hotel with Syariah compliance consist of 182 rooms (Superior, Deluxe & Suites). Convention Centre with 3,000 theater style sitting, 1,500 Banquet service in the Ballroom. Also with 4 conference rooms and 9 meeting rooms. Reason of leaving - Opportunity to come back to hometown Ipoh. 01/09/12 – 14/04/13 - General Manager Holiday Villa Beach Resort & Spa Cherating Eastern Pavilion Boutique Resort & Spa Cherating 4 star resort with 134 rooms situated on the charming beach of Cherating at the East Coast of Peninsula Malaysia, the Eastern Pavilion Boutique Resort & Spa Cherating is a first class boutique resort presented by its next-door sister resort, the Holiday Villa Beach Resort & Spa Cherating.
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