USAID TADAEEM PROJECT

QUARTERLY PROGRESS REPORT

January 1 – March 31, 2021

Submitted: April 30, 2021

CONTRACT NUMBER: AID-OAA-1-14-00065, AID-664-TO-17-00002 DELOITTE CONSULTING, LLP

This publication was produced by Deloitte Consulting LLP for review by the United States Agency for International Development. The information provided does not represent the views or positions of the U.S. Agency for International Development or the U.S. Government. LIST OF ACRONYMS

Acronym Definition CAPI Computer Assisted Personal Interviews CFAD Centre de formation et d’Appui à la Decentralization CPS Citizen Perception Survey CPSCL Caisse des Prêts et de Soutien des Collectivités Locales CSO Civil Society Organization GIS Geographic Information System GPS Global Positioning System KPI Key Performance Indicator MALE Ministère des Affaires Locales et de l'Environnement OAT Ordre des Architectes de Tunisie ONAS Office National de l'Assainissement PPP Public-Private Partnership SONEDE Société Tunisienne d’Exploitation et de Distribution des Eaux STEG Société Tunisienne d’Electricité et du Gaz TADAEEM Accountability, Decentralization and Effective Municipalities USAID United States Agency for International Development

TABLE OF CONTENTS EXECUTIVE SUMMARY ...... 1 OBJECTIVE 2: Municipal Institutional and Service Delivery Performance Improved ...... 3 Result 2.1: Improved Institutional Capacity of Local Governments to Effectively Engage with and Respond to Citizens ...... 3 Result 2.2: Improved and Sustainable Delivery of Services ...... 5 Citizen Perception Survey ...... 9 Municipal Own Revenue Generation ...... 10 GIS ...... 11 Result 2.3: Improved Citizen Perceptions of Local Government Responsiveness ...... 14 OBJECTIVE 3: Regional and National Service Delivery Mechanisms Improved to Respond to Needs of Citizens ...... 15 Result 3.1: Improved Performance of Key Ministry Functions Related to Regulating or Delivering Services at the Local Level ...... 15 Municipal Service Manuals and Guidelines ...... 16 National Household Waste Management Strategy ...... 17 Demolition and Construction Waste Management Strategy ...... 18 Parks and Green Spaces ...... 19 Result 3.3: Improved Citizen Perceptions of National Government Responsiveness ...... 20 E-Construction ...... 20 OBJECTIVE 4: Municipal, Regional, and Ministry's Communication and Coordination Improved to Respond to COVID-19 and Other Crises...... 21 Result 4.1: Improved Coordination and Communication Performance of Municipalities, Regions and Ministry in Responding to COVID and Other Crises ...... 21 Equip Municipalities, Governorates and MALE to Communicate and Coordinate During Crises ...... 21 Enable Municipalities and the Ministry to Implement E-Construction Permits ...... 22 ANNEX 1. TADAEEM SUCCESS STORIES ...... 23 ANNEX 2. TADAEEM ONE-PAGER HIGHLIGHTS ...... 25 ANNEX 3. TADAEEM EVENTS AND TRAININGS ...... 27 ANNEX 4. TADAEEM ACTIVITY LOCATION BY TYPE AND PARTICIPANTS ...... 29 ANNEX 5. TADAEEM INDICATOR PERFORMANCE TRACKING TABLE (IPTT) ...... 31

EXECUTIVE SUMMARY The purpose of the project is to improve the relationship between Tunisian citizens and their civic and government institutions (particularly with underserved populations) through improved communication, coordination, and collaboration between citizens and their government. This is expected to contribute to an increase in the legitimacy of the political system. This will be achieved through more citizen participation in governmental decision-making, leading to increased responsiveness and improved performance of the Tunisian government at specific levels, focusing on municipal performance. In March, the Tunisia Accountability, Decentralization and Effective Municipalities (TADAEEM) project ended the employment of approximately 65 percent of the staff and realigned the work plan with the remaining available level of effort and closeout plan. This quarter, most of the activities have been focused on building on achievements, consolidating proven municipal service improvement methodologies and developing sustainable e-governance tools for national counterparts to disseminate nationally. Progress was also made on the United States Agency for International Development (USAID) $5 million post-COVID equipment procurement to enable all municipalities, governors’ offices and the Ministry of Local Affairs and the Environment (MALE) to enhance their resilience by strengthening their communication and coordinate capability during crises and creating an enabling environment for all 350 municipalities to launch the online e- construction permit to reduce in-person construction permit applications, improve social distancing, increase transparency, efficiency and effectiveness. The following results were achieved during this quarter: • 62 elected and staff women from 23 municipalities participated in women leadership skills building training and dialogue program. As a result, a network between elected women is created. • All the communication and coordination system equipment as a part I-Post COVID effort for 350 municipalities, 24 governorates, the national training center (CFAD), and the Ministry of Local Affairs and Environment (MALE) were imported and cleared the long customs process. The installation, testing, and training will begin at the beginning of the next quarter. • The scope of work and Request for Proposals (RFPs) for procuring equipment to enable the implementation of the e-construction permit system in all 350 municipalities as a part of Post- COVID Part II were completed. The evaluation of proposals and contract award will be in the next quarter • The first three of four releases for the e-construction permit platform have been completed and the project began demonstrations and testing it in the municipalities. Integration with the Architect Board database has been completed. Release four will be demonstrated and tested, and demonstrations for business and engineering communities will be conducted at the beginning of the next quarter • The scope of work and Request for Quotations (RFQs) for equipment grants for 33 municipalities to improve their public services have been completed. The evaluation of proposals and contract award will be at the beginning of the next quarter. The equipment to implement the second round of public service improvements plans in 33 municipalities were delivered. However, the data collection for Key Performance Indicators (KPIs) was left for each municipality to perform. The project will continue to follow up with partner municipalities to collect impact data as they compile their KPIs.

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• Dissemination of public service management methodology and sharing of lessons learned, results, and positive deviances with non-partner municipalities was completed for public lighting, roads and waste management services. Public lighting modules were shared online with 315 participants from 99 municipalities, road modules with 201 participants from 63 municipalities and waste management modules with 17 participants from seven municipalities. The dissemination was stopped due to staff reduction. • The property and business survey grant to improve the database for the municipal own-source collection and management improvements in 10 municipalities was awarded. Onsite assessment of database and technology application in all 10 municipalities was completed, and data collection tablet procurement was initiated. In the next quarter, the selection and training of the survey teams and fieldwork will begin. • 70 percent of data collection was completed for the six themes and 55 layers of the Tunis Municipality Geographic Information System (GIS), and procurement of the system equipment initiated. After data collection completion, data validation and verification, software and hardware installation and hands-on training will follow next quarter. • The Citizens Perception Survey (CPS) questionnaires and tablet program for the Computer Assisted Personal Interviews (CAPI) survey conducted in 33 municipalities and pretested with focus groups. The survey fieldwork was completed with 13,301 interviews. After all data files and tabulations are received for analysis, the final reports will be drafted and shared with MALE next quarter. • The design and layout for the Parks and Green Spaces Design Guide were substantially completed, covering comprehensive park design, construction and maintenance guidelines for Tunisia’s various regions. The guide will be shared for the MALE’s validation and concurrence before printing 500 copies for distribution to municipalities and regional agencies. • The strategy for national household waste management and the policy for construction and demolition waste, along with accompanying guides and studies were completed. All nine guides and reports and one public awareness video will be submitted to MALE at the beginning of next quarter. • Thirty manuals and guides, 18 presentations, 19 Excel workbook tools, and six instructional videos covering solid waste management, roads, public lighting, parks and green spaces, municipal markets, municipal Public-Private Partnerships and service planning and budgeting were undergoing final incorporation of MALE comments. They will be submitted to MALE at the beginning of next quarter.

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OBJECTIVE 2: Municipal Institutional and Service Delivery Performance Improved A local authority is usually judged by its overall performance and the efficiency, effectiveness and equity with which it delivers its mandated services, uses public resources and ultimately, responds to citizen’s needs. For this reason and given the high expectations by citizens of their newly elected decentralized municipal governments, TADAEEM focused on this tier of government to enable them to meet these expectations. Given the disconnect between the central and local level, TADAEEM’s work provided the national level greater insight into municipal needs. These municipal insights informed the project’s work on national strategies and have been encapsulated in manuals, guides and decision-making tools for replication across all municipalities. Result 2.1: Improved Institutional Capacity of Local Governments to Effectively Engage with and Respond to Citizens Newly elected councils and mayors were insufficiently informed about the newly adopted local authorities code and the modified distribution of functions and working relationships within the municipal institutional structure. TADAEEM intervened to address this information gap and provided hands-on training and information sessions that covered all relevant areas to enable 163 municipal officials (37% female and 18% youth) to function with more clarity regarding their roles and responsibilities. This quarter, TADAEEM focused on boosting leadership capacities among women council members and executives to Activity 2.1.1: Build leadership capacity of women enhance their effective engagement in local governance. municipal council members TADAEEM conducted a diagnosis of the obstacles that prevent and administrative staff elected women from taking on leadership roles and validated • Targeted staff from 33 municipalities them during the project’s webinar on Gender Integration in gain skills, and approaches to take Local Governance. part in decision-making To address the identified internal and external obstacles, the - 62 women from 23 municipalities project developed a municipal women’s dialogue and online participated in program training. The program consisted of four modules covering - 34 women from 17 municipalities communication, self-confidence, public speaking, leadership, successfully completed training conflict management, time management and leading effective • A network between elected women meetings. is created - Women Leaders of Tunisian The program was developed with the participants to fit within Municipalities Facebook group their municipal work and home schedules as many elected created to continue networking municipal women also have full-time jobs. The modules were structured so that participants could review resources and complete activities between sessions allowing more participant discussion during the online sessions. A total of 62 women participated in the training, with attendance by session shown in the following table.

# Information TADAEEM Module 1.1 Module 1.2 Module 2.1 Module 2.2 Munici session Hub participants participants participants participants palities participants 3 13 10 10 6 9 Kef 3 10 7 6 6 5 9 14 11 10 11 8 Gabes 8 15 22 18 16 19 Ariana 4 3 2 5 3 2 Total 27 55 52 49 42 43

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At the end of the sessions, TADAEEM provided participants the training materials and encouraged them to share what they learned with their colleagues, putting their new communication skills into practice and strengthening the local partnerships between municipal women. A post-training online Coffee Talk was held with all the participants to gather their feedback on the program. Municipality talked about the first training session they held for 10 women in their municipality using the course materials.

“The tools and techniques we learnt had a magical effect on our daily work especially in terms of communication and crisis management. The first training we delivered was very successful as we received positive echoes and more requests for other sessions. The experience was very beneficial for us and I will make sure that all the municipal women have access to the skills we acquired before the end of my mandate.” - Karima Kasem, Head of the Women and Equal Opportunity Committee, Mahdia Municipality

Other participants stated that they found the experience empowering, with a Gabes participant discussing how she used learned techniques to lead a municipal crisis meeting with male counterparts. Inspired by this initiative, the women created a Facebook group called Women Leaders of Tunisian Municipalities. They discussed holding an event to celebrate women’s day, which will tackle the role of municipal women during COVID-19. Empowering local female leaders is key for a resilient and inclusive democratic transition.

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Result 2.2: Improved and Sustainable Delivery of Services This quarter, 54 service delivery plans were completed with an additional seven completed in April leaving only the Bouhajla Municipality rainwater study to be completed in May. Also, this quarter, solar panel maintenance training was provided to the six municipalities that TADAEEM equipped with photovoltaic panels to improve their energy efficiency in line with the Government of Tunisia green energy goals. The services addressed by the municipality are summarized in the following table. Municipality SDIP 1 SDIP 2 Municipality SDIP 1 SDIP 2 Waste management Public lighting Waste management Parks & green spaces Waste management Public lighting El Jem Non-agreement Waste management Sers Waste management Parks & green spaces Waste management Public lighting Public lighting Waste management Mahdia Parks & green spaces Public lighting Makthar Waste management Roads Public lighting Waste management Traffic planning Roads Roads Parks & green spaces Waste management Public lighting Waste management Roads Tozeur Waste management Markets Non-agreement Roads Waste management Public lighting Gabes Waste management Public lighting Public lighting Markets Ghannouche Waste management Roads El Waste management Roads Roads Waste management Waste management Parks & green spaces Metouia Roads Public lighting Bouhajla Rainwater drainage Waste management Waste management Public lighting Chebika Waste management Roads Waste management Roads El Alaa Public lighting Parks & green spaces Municipalities Added in the second quarter of 2019 Waste management Public lighting Mnihla Waste management Kairouan Parks & green spaces Roads Ettadhamen Public lighting

The majority of municipalities prioritized gaining efficiency in their solid waste management service in order to expand their coverage to include the newly added municipal territory. Waste management was selected as the second overall priority service by 24% of citizens in the 2019 CPS. Roads and related issues such as rainwater drainage and traffic planning were prioritized by 14 municipalities and were ranked the top priority by 25% of citizens in the 2019 CPS. Public lighting was the third most prioritized service and was also ranked third overall by citizens. Parks and Markets were lower priorities overall by both municipalities and citizens; however many municipalities requested support with park rehabilitation in order to have quick, and tangible improvements implemented in partnerships with citizens and local civil society organizations.

Municipal Prioritized Services

2 Waste management 14 24 Public lighting Parks & green spaces Roads & related issues 7 Markets

15

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TADAEEM launched a targeted and strategic scope of municipal intervention given the scale of needed support, the limited implementation timeframe and available resources. The project also had to compensate for capacity limitations in the MALE and related agencies, which would normally provide overall guidance and actively facilitate and leverage the program’s interventions to ensure sustainability and replication. The project provided implicated agencies frequent status updates and presented the methodological approach and lessons learned working with the municipalities, which are summarized below. 1. Conducted Diagnostics of Municipal Systems: TADAEEM grounded its municipal level interventions in a comprehensive understanding of the points of weakness that prevail in the municipal operating system. It gained this understanding by conducting a diagnostic of the technical/service delivery, administrative and community engagement functions, and practices of the targeted municipalities and pinpointed the most critical areas of vulnerability in each. The diagnostic results provided the intervention framework through which to address the root causes of problems in five key services. TADAEEM streamlined and documented the diagnostic methodology and made it available for broader dissemination for use by municipalities and their support institutions nationwide. The following were completed with direct project support. • 24 waste management diagnostics • 15 public lighting diagnostics • 14 municipal road diagnostics • 7 parks and green spaces diagnostics • 2 municipal market diagnostics

"TADAEEM’s technical support and pedagogical approach has played a crucial role in helping us improve municipal service delivery. We found TADAEEM at the right timing, exactly when we needed such support and guidance. After the elections, every municipal council was on their own and even the ministry had other priorities. There were common challenges for all of us as newly elected councils. TADAEEM’s support came in the perfect timing and helped us be more patient, take our time to analyze our issues and collaborate with them through workshops, meetings and trainings. This led to amazing results and this helped us feel, as a municipal council, that we were not alone." Abdelhamid Hamami, Siliana Mayor

2. Integrated Citizen Participation and Engagement into Municipal Decision Making: A critical contributor to an accountable and responsive local authority is its ability to engage and facilitate the participation of its citizens in the decision-making processes. TADAEEM supported municipal partnerships with local Civil Society Organizations (CSOs) to extend their outreach capabilities and support citizen input and feedback on municipal plans. These actions led to a measurable improvement and demonstrated that engaging CSOs and citizens in the decision- making process can turn potential adversaries into partners.

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Some municipalities specifically focused on engaging women for the first time and found their inputs helpful to planning aspects of municipal services important to them and their children. Through these partnerships, municipalities also learned the importance of publicizing their actions for public awareness and its impact on negative perceptions. The following are the direct results of project-supported activities, not including engagement and outreach efforts conducted independently by municipalities and their partners. • 284 municipal staff and local CSO members participated in communication trainings and workshops • 39 citizen surveys conducted to gather feedback and recommendations on services • 33 citizen engagement sessions incorporated recommendations into municipal plans • 33 municipal service improvement awareness campaigns 3. Supported the Development of Municipal Services and Databases: The absence of up-to-date data on municipal services represented a critical gap and undermined the ability of municipalities to track service assets, monitor service delivery quality, or identify gaps in coverage. This data gap also undermined the ability to determine the actual cost of service delivery, making it difficult to accurately allocate budgets for operations, maintenance, enhancement or coverage expansion. TADAEEM introduced digitized data collection tools and trained municipal staff and their partners to update and maintain the service databases and Geographic Information Systems (GIS). These data enabled data-driven identification of problems, setting KPIs, and monitoring performance when implementing interventions. The following are direct results of project-supported activities, not including work continued independently by municipalities and their partners. • 145 municipal staff trained on service data collection tools and techniques • 54 municipal service data collections carried out with CSOs and local partners covering waste collection, public lighting, roads and parks and green spaces • 418.5 km of roads mapped by type and status in municipal GIS systems • 216 parks and green spaces mapped by type and status in municipal GIS systems • 81.3 km of public lighting networks mapped in municipal GIS systems Ghannouche Municipality Waste Collection Circuit Data

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4. Strengthened Municipal Planning, Costing and Budgeting of Municipal Services: TADAEEM introduced methodologies and developed municipal staff capacity to plan for delivering and improving their core services. It introduced tools to calculate the delivery cost of five core services and cost future improvement and expansion, enabling them to accurately allocate their recurrent and capital investment budgets. The following are the direct results of project support to municipalities on service planning and budgeting. • 99 municipal staff participated in planning and budgeting trainings and workshops • 220,000 TND allocated to expand public lighting in two 2019 municipal budgets • 24 municipalities were assisted in determining the required budget allocation to implement improved waste management scenarios • 2 municipalities were supported to plan and monitor municipal market concessions 5. Improved Municipal Service Delivery: TADAEEM targeted critical gaps in municipal service delivery functions, focusing on waste management, public lighting, roads, parks, and green spaces and markets. Interventions included updated procedures for performing technical functions, on-the-job technical training, updating maintenance capacities and documenting these in simple guides and procedures. To complement improved technical capacities and procedures, TADAEEM supplied municipalities with service delivery equipment and data-driven decision-making tools to monitor service performance. The following are the direct result of project support to municipalities. • 33 municipalities completed one round of service delivery improvement with TADAEEM from service diagnostic through completion of interventions, lasting approximately one year • 29 completed two rounds, each round focusing on a different service • 446 municipal staff participated in service delivery improvement trainings and workshops

Municipal Service Improvement Results

• 11% increased • 116 municipal • 16 parks • 3,100 LED • Staff trained

collection rate staff trained rehabilitated lamps installed on TADAEEM Roads Mgmt • 9% increased on road repair totaling market 2 • 6 municipal coverage technicques 28,500 m buildings management equipped with tools • 85,476 addt’l • 4 intergov • 44 staff

Waste Waste PV panels

persons road coord trained on • 1,600 m2 of PublicLighting covered mechanisms park • Ongoing market space

• $6 cost/ton established maintenance energy savings reorganized Municipal Markets Municipal reduction techniques reinvested

• 897,666 Spaces Green & Parks • 80,878 • 400 informal beneficiaries • 187,000 • 827,307 beneficiaries dumpsites beneficiaries beneficiaries eliminated

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Municipal Service Delivery Equipment Provided to Date Equipment Number of Activity 2.2.1: Complete second Service Total Municipalities round of service improvements, conduct the CPS and provide Roads $1,477,974 33 municipalities with in-kind fund Waste Management $910,845 24 equipment to improve services. Public Lighting $441,998 15 • 33 municipal public service Municipal Building Solar PV $125,176 6 improvement plans completed Parks and Green Spaces $101,713 7 - 26/33 2nd round plans completed Markets $9,888 2 • 33 municipal service performance TOTAL $3,067,597 33 data results documented - Ongoing monitoring of municipal KPIs To continue improving additional municipal services using • 33 municipalities receive in-kind project-provided tools and methodology, TADAEEM will equipment to improve public services provide another round of in-kind grant equipment to its 33 partner municipalities to support waste management, - Municipal equipment needs collected roads, public lighting or parks and green spaces, as selected - Request for quotations early April by each municipality. TADAEEM has been working with • CPS conducted to measure change municipalities to identify their needs, the request for in citizens’ perceptions of their local quotations will go out in early April to identify equipment government in TADAEEM items that can be delivered by August 30, 2021. municipalities - Fieldwork completed March 27, 2021 Citizen Perception Survey with 13,301 interviews The current round of the Citizen Perception Survey (CPS) data collection was completed on March 27 with 13,301 interviews across 33 municipalities. The survey is representative at the municipal level and provides a snapshot of citizen perceptions of municipal services and their priorities. The 2021 CPS will be compared to the 2019 CPS to measure the change in citizen perceptions of municipal services after TADAEEM interventions. The 2019 CPS gathered perceptions prior to implementing interventions and was presented to municipalities to inform them of citizen priorities. The 2021 CPS will be used to not only measure TADAEEM interventions’ impact but also presented to municipalities for their consideration in future planning. The 2021 CPS questionnaire pre-test was conducted on February 3 and 4 in Tunis with participants from nearby municipalities to confirm respondent comprehension of questions and validate that response options are clear and comprehensive. The pre-test consisted of three focus groups comprised of men 35 years and older, women 35 years and older and youth of both genders. Minor clarifications were made to questions and response categories as a result of the pre-test and it was noted that participants did not associate municipalities with the political frustrations at the national level. Raw data files will be transferred from the survey provider to TADAEEM along with tabulations based on the report templates by municipality, culminating with the global report by the end of April. The municipal reports will be disseminated to municipalities in May.

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Municipal Own Revenue Generation Municipalities struggle to define their real tax potential. Activity 2.2.2: Conduct surveys Existing techniques are mainly based on the observation of of private properties and agents. The establishment of a digitized process to businesses in ten inventory georeferenced properties within municipal municipalities to update boundaries is of crucial importance in the definition of municipal tax database municipal tax potential and, subsequently, improved tax • Property survey launched in ten collection and financial resources. municipalities To complement TADAEEM’s interventions to improve - 10 municipal assessments completed the administrative capacities for service improvement and - Technical approach developed to be public expenditure management, the project launched a validated by MALE and Ministry of local revenue enhancement initiative this quarter which Finance will target 10 municipalities selected by the MALE given - 110 tablets procured for municipal their critical need for such support. surveys • Municipality staff are trained to This initiative will introduce and populate a GIS database update the database on private properties and business activities, which serves as the primary source of own-source revenue to be used - April estimated training date for increasing municipal revenue collection. Municipalities • Municipal property database developed will be trained on updating and maintaining the database • Procedural manual developed for for accurate revenue collection information and expanding use in other municipalities. data collection to include other sources of local revenues. In March, an assessment was conducted in the target municipalities of El Alaa, El Jem, El Kef, El Nadhour, Haffouz, Metouia, Om Larayes, Siliana, Tataouine and Tozeur to identify their data gaps on properties and businesses in the municipalities, IT solutions needed, and their challenges in property database development, maintenance, and management. Once the assessment report is presented to the MALE, municipal staff will be trained on survey techniques using 110 procured tablets for the purpose. They will then complete their respective municipal surveys, create their databases, perform analysis and receive a guide for reference for future updates and use by other municipalities. The project is estimated to be completed in August.

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Tunis GIS

Building on TADAEEM’s municipal level support to Activity 2.2.3: Develop a GIS system collect and digitize service data to inform local decision for 4 districts in Tunis Municipality making and management, TADAEEM will continue to • The GIS for four municipal districts work on the Tunis Municipality GIS initiative, which will completed be concluded by the end of July 2021. This initiative will - Existing maps digitized in system provide the capital city with the data platform to enable it to effectively manage its service delivery operations, - Digital terrain and surface models completed maintain and keep track of its service assets and other facilities and to properly plan for long term - Photogrammetric restitution completed development and crisis management. - Orthophoto map integrated The Tunis GIS project covers four politically and - GPS of service assets and infrastructure ongoing economically important districts representing 13% of Tunis Municipality’s 132 km2 area and 17% of its • Municipal staff trained to use and expand GIS population. - May estimated start date 2 Municipal District Km Population* • Municipal staff equipped to use and update Bab Bhar 11.034 36,210 GIS Bab Souika 2.161 29,185 - 6 tablets procured for data collection Sidi El Béchir 2.707 27,749 - 1 high precision tablet procured for data collection Médina 1.501 21,400 - Computer specifications for being Total Area: 17.403 114,544 reviewed with Tunis GIS committee *Source 2014 Population Census, Institute National de la Statistique This quarter, TADAEEM has continued working closely with the Tunis Municipality GIS committee to structure the geographic database, creating feature datasets and classes so that technicians can capture and integrate spatially referenced objects. Aerial photographs were integrated and digital terrain and surface models created and the orthophoto map was integrated to serve as the background for the georeferenced layers that will be added. All visible objects on the base imagery were rendered in 3D during photogrammetric restitution. Next, all recognizable attributes were updated based on the photos and other open-source software . The updated orthophoto map was presented to Tunis Municipality on January 27, 2021 during a project progress update meeting.

Tunis Mayor Souad Abderrahim with the orthophoto map presented on January 27, 2021

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Six tablets were procured for field data collection of attributes. The open-source software Qfield was installed on the tablets to facilitate integration with the geographic database and tested in the field. The four districts were divided into 10 zones that will be used to manage the field data collection, as shown below.

Division of Tunis GIS focused districts into zones for field data collection management In February, meetings were held with Tunis municipal departments responsible for the six themes to be included in the geographic database, as shown in the following diagram.

Six Themes Included in the Tunis GIS project

• Urban Development Plan (PAU) • Detailed Layout Plan (PAD) 1. Urban • Subdivisions Planning • Buildings

• Collection circuits • Roadways • Contract clients • Sidewalks 6. Waste 2. Roads • Municipal Depots Management • Curbs • Call Center • Gutters • Landfills • Manhole covers Tunis GIS

• Street signs 5. Green • Traffic lights 3. Traffic • Green spaces Spaces • Manholes • Roadside Trees • Control cabinets

4. Public Lighting • Streetlamps • Transformers • Cables

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Specific layers of attribute data were identified to be added to the geographic database, which require field data collection Diagram of 55 Layers Related to the Six Themes

Six field surveyors and 4 supervisors were deployed to collect field attributes. At the end of March, the field data collection was 70% complete and is estimated to be completed by early June.

Staff collecting attributes in the field with USAID provided tablets After the field data collection is completed, TADAEEM will provide Tunis Municipality with computers, servers and training on the maintenance and expansion of the GIS to include other districts and more attributes.

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Result 2.3: Improved Citizen Perceptions of Local Government Responsiveness

To share lessons learned, positive deviances, Activity 2.3.1: Disseminate project methodology and developed best practices with the 33 lessons learned for at least three services municipalities, and provide opportunities for additional with all municipalities in the 6-12 municipalities to leverage these resources and form governorates networks, this quarter, TADAEEM held 18 webinars • TADAEEM manuals and guides disseminated covering key aspects of three municipal services most online with municipalities in 6-12 requested by partner municipalities for project support. governorates The objective of the webinars was to disseminate the - Roads coordination guide: project-developed service improvement guides, tools, and - 3 governorates methodology to all the municipalities in TADAEEM’s 12 - 32 municipalities partner governorates. - Roads service manual: Each session included presentations by municipalities - 7 governorates experienced in each service to share what steps they took - 51 municipalities to improve service delivery, results achieved and lessons - PL standards guide: learned. The webinars were also an opportunity for - 10 governorates governorate municipalities to exchange experiences and - 90 municipalities identify areas and partners for inter-municipal - PL service manual: cooperation. - 7 governorates Staff from the MALE’s Center for Training Support and - 46 municipalities Decentralization (CFAD) have attended some sessions, - Waste Management: which will facilitate future MALE support to municipalities - 1 governorate using TADAEEM’s materials. - 7 municipalities All manuals, guides, decision-making tools and • Networking opportunities provided to forge support relationships between municipalities presentations will be handed over to the MALE for dissemination to municipalities and use by the CFAD in - Completed during online sessions providing municipal support on these topics. • CFAD is engaged and supported to lead top- down dissemination of the service improvement A total of 533 municipal staff attended the webinars and process 14% of the participants were female. - Staff attended sessions to become familiar with TADAEEM materials “Recently established municipalities need networking to

build relations with municipalities that have the expertise and benefit from their know-how acquired thanks to TADAEEM’s efforts.”

-Mayor Wahida Ghribi Rijm Maatoug Municipality

# Webinar Topics Total Male Female Governorate Municipalities 2 Road coordination 87 71 16 3 32 5 Road service 114 97 17 7 51 5 Public lighting standards 209 184 25 10 90 5 Public lighting service 106 91 15 7 46 1 Waste management service 17 14 3 1 7 18 Total Webinars 533 457 76 28 221

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OBJECTIVE 3: Regional and National Service Delivery Mechanisms Improved to Respond to Needs of Citizens

The Ministry of Local Affairs and Environment (MALE) faces considerable pressure to provide an enabling regulatory and policy environment to address critical national issues that affected citizens in all municipalities. As part of the support to decentralization efforts, TADAEEM has been assisting the MALE tackle national issues with municipal-based verification of issues, technical expertise and regional workshops to gain stakeholder consensus. TADAEEM intervened strategically at the national and regional levels with the primary objective of enhancing municipal performance to meet the high expectations of citizens. TADAEEM’s national and regional level interventions can be categorized under three areas of focus, shown below.

•Inform strategic policies to address systemic service delivery challenges to National guide municipalities and yet to be created Strategy regional authorities •Address early stage decentralization challenges Regional resulting from misalignment between devolved municipal Coordination systems and centrally managed regional level systems

•Test efficiency improvements in critical municipal functions to be Municipal Operations adapted and replicated by the national government in all municipalities

Result 3.1: Improved Performance of Key Ministry Functions Related to Regulating or Delivering Services at the Local Level

TADAEEM’s work addressing core municipal Activity 3.1.1: Develop manuals for Ministry functions prioritized in coordination with adoption and top-down dissemination municipal councils and administration staff through national and regional agencies helped identify common issues across regions • Manuals for six municipal services adopted by MALE and municipalities facing differing challenges. - 30 Guides Solutions were tested for effectiveness, - 19 Excel workbook tools comprehensibility and adoptability then - 18 Presentations documented in training materials, tools, manuals - 6 Training videos and guides. These were further tested in regional • Approved and adopted manuals shared with webinars, which introduced the content to new municipalities through online dissemination (2.3.1) municipalities. This quarter, TADAEEM updated - Completed the manuals in consultation with the MALE and they will be submitted next quarter.

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Municipal Service Manuals and Guidelines The following service guides, Excel tools, training presentations and videos provide users with practical information to manage municipal services and simplified references for municipal officials, technical leads and workers. They cover waste management, public lighting, roads, markets, parks and green spaces and municipal service planning and budgeting tools. Complementing this work are the roads coordination guide, public lighting standards and communal guide for Public-Private Partnership (PPP) projects, described in more detail below. Municipal Service/Topic Guides Presentations Workbooks Videos Waste Management Service 2 1 1 Public Lighting Standards and Service 7 7 7 Roads Coordination and Service 6 2 Parks and Green Space Service 4 4 6 6 Markets Service 9 1 4 Planning and Budgeting 0 2 1 PPP 2 1 TOTAL 30 18 19 6 TADAEEM’s diagnostics of municipal service delivery performance and related functions identified several intergovernmental coordination challenges. TADAEEM consulted closely with municipalities to assist in resolving the most critical and illustrate how such interventions can be structured and implemented in the future. Municipal Roads Right-of-Way and Utility Coordination: TADAEEM developed and pilot tested coordination “Coordinating with the municipality and with other arrangements between municipalities and utility utility companies is very crucial. Public utility companies to rationalize the intervention of multiple companies use the same channels and pavements, entities within the right-of-way of municipal roads. whether it is us or STEG or ONAS. When maintaining These arrangements have been consolidated into a our networks, other networks are exposed to coordination manual that has been endorsed by a accidental damages that result in huge losses for range of relevant actors, including the MALE, the everyone. These incidents happen because of the lack National Sanitation Office (ONAS), the Tunisian of coordination. We need to consider the municipality Water Company (SONEDE) and the Tunisian as a local authority the main coordinator between all Company of Electricity and Gas (STEG) and the of us to avoid issues.” -Mohamed Hedi El Mhamdi, Ministry of Equipment, among others. Regional Director of SONEDE Public Lighting Network Standards: To ensure the adoption of standard specifications for the design “STEG salutes the unification of public lighting specifications. This new and execution of public lighting networks within municipal initiative will lead to the modernization boundaries, TADAEEM compiled a Public Lighting Network of all public lighting work and to more Specifications Guide. The lack of uniform specifications by a cooperation through unified technical range of public lighting network developers and installers left specifications relating to types of municipalities with public lighting networks comprised of lamps, cables, electric poles, and different specifications and quality, increasing maintenance, installation procedures.” upgrade and expansion costs. TADAEEM developed the guide -Mohamed Sakka, with the MALE and a wide range of stakeholders, as shown STEG representative below.

• Alliance of Municipalities for Energy Transition (ACTE) • National Federation for Tunisian Cities (FNVT) • Industrial Real Estate development Agency (AFI) • Professional Association for Real Estate and • Ministry of Equipment and Housing Construction (APPIC) • Ministry of Industry and Small and Medium Enterprises • Public Fund for Local Authorities (CPSCL) • National Agency for Energy Monitoring (ANME) • Real Estate Development Agency (AFH) • National Company for Real Estate Development (SNIT) • Tunisian Electric and Gas Utility (STEG)

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Public-Private Partnerships To operationalize the Public-Private Partnership (PPP) concept, to enhance local development and improve municipal services, TADAEEM supported the formation of a national steering committee representing the Ministry of Finance, the PPP Unit at the Presidency of Government, the MALE, the Public Fund for Local Authorities (CPSCL) and the CFAD, to assist municipalities in the selection of appropriate PPP projects. TADAEEM supported the publicization of the PPP legal and regulatory framework to interested municipalities. It coordinated the process of shortlisting a set of proposed municipal PPP projects and carried out pre-feasibility studies for each to pave the way for the selection of three for further development. With TADAEEM’s support, the three projects were approved and received funding from the CPSCL to carry out in-depth feasibility studies in preparation for launching follow on steps. Based on this experience, the project handed over to the MALE guides on the terms- of-reference for carrying out pre-feasibility and full-feasibility PPP studies, a procedural guide for the creation of PPPs which outlines the various steps to be followed by the municipality and its private sector partner to set-up such initiatives and a training presentation. This quarter the PPP package was finalized and will be submitted to the MALE next quarter. National Household Waste Management Strategy

The management of household and similar waste has faced significant Activity 3.1.2: Draft challenges over the past two decades, with national efforts having limited new national solid success. Various factors have undermined the sustainability of this sector waste strategy and and have had a negative environmental impact in Tunisia’s various regions. action plan Municipalities are at the forefront and carry a heavy burden in the • Diagnostic Report of management of household waste. 2006- 2016 National Strategy and the state The Ministry of Local Affairs requested TADAEEM’s assistance to support of waste the process of the development of a new ten-year strategy, which was - Completed finalized this quarter for submission next quarter. TADAEEM evaluated • Draft National the previous national strategy, developed recommendations for the new Household Strategy strategy and supported a national steering committee to guide the 2020-2030 and development of the new strategy. The National Strategy for the action plan Management of Household Waste aims to achieve five objectives: - Completed

Obj 1 Professionalize household waste management by structuring the sector and strengthening the skills and knowledge of stakeholders Obj 2 Obj 5 Promote the Improve the image integrated VISION and perception of management of Promote integrated and household waste household waste in sustainable among the accordance with the management of population and the principle of the household waste, within various circular economy the framework of a stakeholders circular economy by relying on efficient local communities in order to protect the environment and enhance the framework Obj 4 Obj 3 Design an optimal Promote the financing model governance of based on the household waste principle of management and extended producer its anchoring in the responsiblity and on decentralization appropriate Page | 17 process economic integration Demolition and Construction Waste Management Strategy Disposal of demolition and construction waste represents Activity 3.1.3: Draft construction a chronic challenge for all Tunisian municipalities with and demolition waste national serious negative environmental impacts. Over the past 10 strategy and support its years, insufficient regulations and ineffective enforcement application in one municipality have resulted in an unchecked increase in waste generated • Document the current state of through the demolition of the older urban fabric of cities construction and demolition waste and towns and a significant increase in construction waste. management in Tunisia To date, approximately 15 million cubic meters of - Completed demolition and construction waste has accumulated in • Draft Sustainable Management of illegal dumping sites along highways, agricultural land, and Construction and Demolition (C&D) in rainwater wadis in urban and rural areas. Annually,1.4 Waste Policy million cubic meters of such waste is produced, - Completed exacerbating the environmental degradation and waste • Application scenario of the draft management challenges in all regions of the country. C&D policy elaborated - Completed A weak regulatory framework and lack of clarity in the distribution of roles and responsibilities for enforcement • Abbreviated and detailed procedural manuals and video developed have contributed to the problem. Furthermore, the absence of economically viable scenarios for handling this - Video completed type of waste represents a lost opportunity to reuse - Procedural manuals completed materials, generating economic returns for private and • Municipality C&D Waste PPP public sector actors. initiative was documented and diagnosed, and a gap analysis was TADAEEM has finalized the state of current demolition and conducted construction waste management in Tunisia study, - Completed documentation of the three scenarios for applying the • An action plan was developed to guide policy and a detailed study of the selected scenario and Ezzahra in its initiative to ensure Ezzahra Municipality action plan with the MALE this sustainability, including procurement of quarter. The package for submission next quarter also two large metal containers includes the proposed national policy, a procedural guide - Completed for the establishment of demolition and construction waste management projects as well as mini-guide and video for deepening the public’s awareness regarding best practices for the effective management of such waste.

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Parks and Green Spaces

Parks and Green Spaces (P&GS) offer a safe and healthy outlet Activity 3.1.5: Complete parks for communities in high-density urban areas in Tunisia. Over and green spaces design guide to the past decade, the condition of green spaces has declined due be applied in two municipal parks to municipalities' limited human and financial capacity. To • P&GS Design Guide is finalized, provide practical support for the rehabilitation of parks and adopted by the Ministry, and printed green ap, TADAEEM launched two parallel processes: - Guide is under final review by municipal park service management support and national MALE support to develop a national guide for designing, executing, • Mini-Guide for P&GS is updated and and maintaining parks and green spaces. printed - Dropped from Y4 work plan The national design guide is under final review by the MALE and 500 copies will be printed in May for distribution to • Abbreviated P&GS guide is developed and printed to be disseminated by the municipalities by the Ministry. The guide will aid municipalities, Ministry landscape design firms, and other institutions to design spaces - Dropped from Y4 work plan that are carefully adapted to Tunisia’s climatic, topographic and • Engage an engineering/architectural ecological zones and the social specificities of its distinctive firm to prepare technical specifications regions. for two large park projects. Illustration from the Parks and Green Spaces Design Guide - Dropped from Y4 work plan

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Result 3.3: Improved Citizen Perceptions of National Government Responsiveness E-Construction Activity 3.3.1: Implement an e- To improve accountability and efficiency, TADAEEM has construction permit system and collaborated with the MALE, the Ministry of Equipment, the test it in four municipalities Order of Architects of Tunisia (OAT) and four municipalities, • The platform's design and Tunis, Kairouan, Kef, and Kebili, to provide a standardized, development are completed transparent and efficient online platform that digitizes the - Ongoing construction permit process. An e-construction platform • E-construction platform tested in organizes the authorization process, allows building four municipalities construction in a fair and efficient manner with an accessible and transparent process. This initiative is expected to - El Kef, Kairouan, Kebili and Tunis municipalities are contribute tangibly to enhancing the business enabling engaged in development environment, more than halving the number of days to obtain testing a building permit while reducing costs. • The platform is tested in an The system will be tested in El Kef, Kairouan, Kebili and Tunis additional 20 municipalities municipalities and is continually being reviewed by the MALE, - Dropped from Y4 work plan Ministry of Equipment, the OAT, and other implicated • 20 staff from municipalities and institutions as needed and depending upon the particular phase ministry trained on e- under development. The e-construction platform development construction platform consists of four phases: 1. Permit application submittal - includes user access to the platform, creation and management of user accounts, citizen and architect registration and account authentication 2. Permit application verification - includes request management to determine whether a building permit is required, whether an architect is required for the application and allows user to access the complaints menu at any point in the application process, complaint management, and ability of municipal technical and administrative staff to print building permit application files 3. Permit application review – includes ability of users to request technical services appointments with confirmation, allows municipal staff to carry out a field study of the building permit file, request an opinion from an external institution, and/or request the applicant to complete their file before being viewed by the technical committee 4. Permit application approval – includes ability to request a technical committee meeting, enter commission meeting proceedings whether in person or online, and creates a commission meeting record, the mayor can then give a final decision for each file dealt with in the technical committee online, then the platform calculates the cost of the building permit application and parking space, street occupation and permit files numbering of new, renewed, extended permits and archive permits E-construction Development Timeline

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After completing all phases and successful testing, TADAEEM will provide training for municipalities and ministry staff charged with introducing the system in municipalities nationwide and providing the hardware needed to host and operate it. TADAEEM also working on providing all 350 municipalities through Post-COVID funding to procure the necessary information technology equipment to use the e-construction permit platform. The use of the platform is expected to improve the “Doing Business” ranking of Tunisia. OBJECTIVE 4: Municipal, Regional, and Ministry's Communication and Coordination Improved to Respond to COVID-19 and Other Crises This newly added Objective focuses on improving the Government of Tunisia’s crisis communication and coordination infrastructure. This will enable them to effectively monitor and manage subsequent COVID-19 outbreaks in the politically, economically, and socially challenging environment. This assistance will also enhance the government’s ability to better manage other crises with efficient communication and coordination between its various tiers and institutions. This Objective supports and complements British Government support to the MALE, along with the Presidency of the Government, to develop a Crisis Management Center at the central government level and cascaded down to the municipality level. The interventions are aligned with the project objectives in building municipalities' institutional capacity and improving coordination, communication, and cooperation between the three levels of governments. An added advantage is that it sets a platform to build additional capacity to central and regional levels in delivering vertical scale-up of improvement initiatives to 350 municipalities and provides an opportunity for inter-communal coordination among municipalities. Result 4.1: Improved Coordination and Communication Performance of Municipalities, Regions and Ministry in Responding to COVID and Other Crises Equip Municipalities, Governorates and Activity 4.1.1: Provide equipment to enable MALE to Communicate and Coordinate municipalities, governorates, and the Ministry to During Crises communicate and coordinate during crises Building upon its effective support to the • The MALE is assisted in identifying IT gaps and Government of Tunisia at the start of the infrastructure capacities of the 350 municipalities and pandemic, TADAEEM will provide 24 governorates videoconferencing equipment and training on - Nov 5, 2020 municipal asset survey completed its use to all 350 municipalities, 24 • 350 municipalities and 24 governorates receive governorates, the CFAD and a command and audiovisual equipment and training on maintenance and control center at MALE. This equipment will use not only support coordination between - Equipment procured but detained at customs government levels but also enhance the - 30% of trainees will be female CFAD’s capacity to remotely provide training • The MALE is equipped with audiovisual equipment and to municipalities and enhance municipal supplies, staff are trained on maintenance and use networking. This initiative will include the supply of the required hardware and software - No equipment procured yet for this system and the provision of hands-on - 30% of trainees will be female training for its effective use. • The CFAD is equipped audiovisual equipment and supplies, staff are trained on maintenance and use The equipment procurement was completed this quarter, but delivery has been delayed due - No equipment procured yet to delays in the release of the equipment from - 30% of trainees will be female customs. The delivery, installation, testing, and training will start in April.

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Enable Municipalities and the Ministry to Implement E-Construction Permits TADAEEM will procure equipment for the MALE and 350 municipalities to ensure widespread usability of the e- Activity 4.1.2: Enable construction platform throughout Tunisia. This will enable municipalities to implement and citizens and architects to obtain construction permits use e-construction platform and electronically upon completion of the TADAEEM/USAID- the Ministry to support funded e-construction permit and its deployment nationwide. municipal services The MALE will also receive equipment to enhance and • 350 municipalities equipped to use securely store their national applications and associated data. the e-construction platform and staff The request for proposals was released at the end of this are trained on maintenance and use quarter. Proposals will be reviewed in April with procurement - No equipment procured yet and delivery following vendor selection. - No staff trained yet • MALE’s digital capacity for data storage and sharing with municipalities is increased - No equipment procured yet - No staff trained yet

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ANNEX 1. TADAEEM SUCCESS STORIES

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ANNEX 2. TADAEEM ONE-PAGER HIGHLIGHTS

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ANNEX 3. TADAEEM EVENTS AND TRAININGS Date Title of the Event Municipality Total Male Female Y4Q2 Event Totals 443 383 60 Public Lighting Standards Webinars 149 134 15 Regional Dissemination Webinar on Public Lighting Technical El Kef and Siliana Governorates 8-Jan-21 59 51 8 Specifications Guidelines (23 Municipalities) Regional Dissemination Webinar on Public Lighting Technical 12-Jan-21 27 26 1 Specifications Guidelines (10 Municipalities) Regional Dissemination Webinar on Public Lighting Technical Tataouine and Gabes Governorates 29-Jan-21 40 34 6 Specifications Guidelines (21 Municipalities) Regional Dissemination Webinar on Public Lighting Technical 5-Feb-21 23 23 0 Specifications Guidelines (11 Municipalities) Public Lighting Service Webinars 76 67 9 Regional Dissemination Webinar on Public Lighting Technical Ariana and Zaghouan Governorates ( 9 19-Jan-21 19 19 0 and Organizational Interventions Municipalities) Regional Dissemination Webinar on Public Lighting Technical 21-Jan-21 (9 Municipalities) 25 22 3 and Organizational Interventions Regional Dissemination Webinar on Public Lighting Technical Tozeur, Gafsa and Kebili Governorates 27-Jan-21 32 26 6 and Organizational Interventions (14 Municipalities) Roads Intergovernmental Coordination Webinars 87 71 16 Regional Dissemination Webinar on the Roads Kairouan and Mahdia Governorates 22-Jan-21 44 36 8 Intergovernmental Coordination Guide (17 Municipalities) Regional Dissemination Webinar on the Roads 19-Feb-21 (15 Municipalities) 43 35 8 Intergovernmental Coordination Manual Roads Service Webinars 114 97 17 19-Jan-21 Regional Dissemination Webinar on Road Technical Modules (6 Municipalities) 19 15 4 26-Jan-21 Regional Dissemination Webinar on Road Technical Modules Gabes Governorate (13 Municipalities) 27 21 6 4-Feb-21 Regional Dissemination Webinar on Road Technical Modules Kef Governorate (13 Municipalities) 24 18 6 Zaghouan and Sfax Governorates (7 10-Feb-21 Regional Dissemination Webinar on Road Technical Modules 17 16 1 Municipalities) Mahdia and Kairouan Governorate 23-Feb-21 Regional Dissemination Webinar on Road Technical Modules 27 27 0 (13 Municipalities) Waste Management Service Webinar 17 14 3 24-Feb-21 Waste Management Technical Dissemination Webinar Siliana Governorate (12 Municipalities) 17 14 3

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Total Male Female Date Title of the Training Municipality Total Male Female Youth training training training hours hours hours Y4Q2 Training Totals 37 23 14 5 148 92 56 Municipal Solar Panel Training 24 23 1 1 96 92 4 5-Jan-21 Solar Photovoltaic Panel Maintenance Theoretical Training Ghomrassen 2 2 0 0 8 8 0 6-Jan-21 Solar Photovoltaic Panel Maintenance Theoretical Training Tataouine 5 5 0 1 20 20 0 11-Jan-21 Solar Photovoltaic Panel Maintenance Theoretical Training Zaghouan 6 5 1 0 24 20 4 26-Jan-21 Solar Photovoltaic Panel Maintenance Practical Training Mahdia 2 2 0 0 8 8 0 26-Jan-21 Solar Photovoltaic Panel Maintenance Theoretical Training Sers 6 6 0 0 24 24 0 27-Jan-21 Solar Photovoltaic Panel Maintenance Theoretical Training El Alaa 3 3 0 0 12 12 0 Municipal Women's Dialogue and Training Webinar 13 0 13 4 52 0 52 Agareb, Gabes, Ghannouche, 22-Jan-21 TADAEEM Municipal Women's Dialogue and Training* 13 0 13 4 52 0 52 Ghomrassen, Metouia, Sfax *Note that this table only counts women who successfully completed all four modules of the training

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ANNEX 4. TADAEEM ACTIVITY LOCATION BY TYPE AND PARTICIPANTS

6 6 Agareb 3 Agareb 3 Gabes 1 Gabes 1 Ghannouche 1 Ghannouche 1 Ghomrassen 1 Ghomrassen 1 Metouia 1 Metouia 1 Sakiet Ezzit 2 3 Sakiet2 Ezzit 2 Agareb 3 Sfax 4 Sfax Agareb 4 3 Gabes Gabes1 1 Ghannouche Ghannouche1 1 Ghomrassen Ghomrassen1 1 Metouia Metouia1 1 Sakiet Ezzit Sakiet2 Ezzit 2 Sfax Sfax4 4

3 2Agareb 3 4Gabes 1 AgarebGhannouche 31 GabesAgareb 13 1Ghomrassen 1 GhannoucheGabes 1 1AgarebMetouia 31 GhomrassenGhannouche 1 GabesSakiet Ezzit 12 MetouiaGhomrassen 1 1GhannoucheSfaxAgareb 143 SakietMetouia Ezzit 21 GhomrassenGabes 1 SfaxAgarebGhannoucheSakiet Ezzit 4312 2Metouia 1 1 GabesGhomrassenSfax 14 5 SakietAgareb Ezzit 23 GhannoucheMetouia 1 SfaxAgarebGabesAgareb 431 3 GhomrassenSakiet Ezzit 12 Page | 29 GabesGhannoucheGabes 1 1 MetouiaSfax 14 GhannoucheGhomrassenGhannouche 1 1 Sakiet Ezzit 2 GhomrassenMetouiaGhomrassen 1 1 SfaxMetouia 4 1 MetouiaSakiet Ezzit 12 Sakiet Ezzit 2

Other Kef Municipalities Other Zaghouan Municipalities 5 3 4 20 23 16 2 5 3 3 5 2 2 2 Kef Regional Authorities 1 2 4 Zaghouan Regional Authorities 2 2 3 12 1 Other Ariana Municipalities 4 3 1 1 1 1 2

Other Siliana Municipalities 18 16 9 2 3 2 Other Mahdia Municipalities Siliana Regional Authorities 2 2 2 6 4 3 2 2 9 10 14 3 4 4 2 2 1 3 3 Mahdia Regional Authorities 1 1 3 2 4 2 4 8 3 3 3 3 1 3 2 Other Kairouan Municipalities Kairouan Regional Authorities 9 2 6

Other Gafsa Municipalities 5 2 1

Other Tozeur Municipalities Other Gabes Municipalities 18 15 8 3 3 3 1 3 Gabes Regional Authorities 1 3 3 1 Other Kebili Municipalities 1 2 9 15 4 4 Other Tataouine Municipalities 2 8 1

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ANNEX 5. TADAEEM INDICATOR PERFORMANCE TRACKING TABLE (IPTT)

THIS IS A LIVING DOCUMENT AND SHOULD BE UPDATED AS BASELINE, TARGETS, AND ACTUAL NUMBERS ARE AVAILABLE.

Overall Activity FY2020 FY2021 Life of Activity Comments Baseline Disaggrega- ID # Indicator Name End of tion Annual Annual Annual Annual % Target Date Actual Actuals Actuals Activity Baseline Target Baseline Target Achieved Target IR 2.1 Increased government responsiveness to citizens needs at national and local levels

Q1: 60% Q1:85% 54 SDIPs were completed until March 2021. An additional 7 Number of SDIPs were completed in April, TADAEEM with Bouhajla remaining, which supported Q2: 79% Q2: 94% will be completed in May. consensus building We consider the SDIP as processes completed when we receive a resulting in finalization letter signed by the Q3: 83% Q3: 94%

A agreement Total Oct-19 73% 31 33 64 municipality completed (progress indicator of TADAEEM tracks the municipal Q4: 83% Q4: completion of five SDIP service delivery phases in percentages and improvement converts to an integer upon programs) completion. DR 3.1-1 FY20: 83% FY21: Two municipalities were added after the first round of SDIPs.

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Overall Activity FY2020 FY2021 Life of Activity Comments Baseline Disaggrega- ID # Indicator Name End of tion Annual Annual Annual Annual % Target Date Actual Actuals Actuals Activity Baseline Target Baseline Target Achieved Target SubIR Government policy and budget support for local development improved 2.1.1 Q1: 1232 Q1:185

Q2: 692 Q2: 148

Total Sep-19 648 1,000 Q3: 271 2000 Q3: 3650 96%

Q4: 327 Q4: The target for 2021 was adjusted to reflect the training FY20: 2522 FY21: to be conducted in 350 Q1: 1032 Q1: municipalities with the distribution of COVID Q2: 560 Q2:92 communication equipment and Number of training of trainers for e- Men 396 Q3: 215 Q3: training hours construction roll-out for municipal Q4: 246 Q4: staff on This quarter: 7 trainings were FY20: 2053 FY21: 2.1 organizational held with 37 municipal staff development Q1: 200 Q1: (38% female, 14% youth), one and service on municipal women delivery Q2: 132 Q2:56 leadership and 6 on improvement Women 252 Q3: 56 Q3: photovoltaic solar panel maintenance. Q4: 81 Q4: A total of 148 hours of training FY20: 469 FY21: to municipal staff have been Q1: 101 Q1: provided by TADAEEM from January 2021 to March 2021. Q2: 101 Q2:17 Youth (<36) 120 Q3: 40 Q3:

Q4: 23 Q4: FY20: 265 FY21:

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Overall Activity FY2020 FY2021 Life of Activity Comments Baseline Disaggrega- ID # Indicator Name End of tion Annual Annual Annual Annual % Target Date Actual Actuals Actuals Activity Baseline Target Baseline Target Achieved Target Number of Q1:1 Q1: national level guidelines, Q2:1 Q2: regulations, 2021 target updated to reflect year systems or 4 work plan Q3: Q3:

processes for Total Sep-19 0 2 7 9 22% 3.1 Nine additional guide/manuals are municipal in the finalization phase in services clarified Q4: Q4: consultation with MALE or simplified with TADAEEM FY20:2 FY21: assistance Q1: Q1: Q2: Q2: 1 Total Sep-19 0 1 Q3: 2 Q3: 3 67% Q4:1 Q4: FY20:1 FY21: Q1: Q1: The system of e-construction Number of anti- Q2: Q2: was adopted and will be tested corruption Proposed Sep-19 0 1 Q3: Q3: 1 in four municipalities, including measures Q4:1 Q4: Tunis. After its successful proposed, FY20:1 FY21: testing, TADAEEM will provide

3.3 adopted or Q1: Q1: additional support for implemented introducing the system in all with TADAEEM Q2: Q2: 1 municipalities nationwide and assistance Adopted Sep-19 0 0 Q3: 1 Q3: 1 the hardware needed to host DR 2.4-4 Q4: Q4: FY20: FY21: and operate it. Q1: Q1: Q2: Q2: Implemented Sep-19 0 Q3: 1 Q3: 1 Q4: Q4: FY20:1 FY21:

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Overall Activity FY2020 FY2021 Life of Activity Comments Baseline Indicator Disaggreg ID # Annual End of Name a-tion Annual Annual Annual % Target Date Actual Baselin Actuals Activity Baseline Target Target Achieved e Target IR 2.2 Expanded citizen engagement for accountable governance Q1: Q1: See Q2: 29% Q2: The 2021 CPS fieldwork Jan- Total -55 Com Q3: Chan Q3: enumeration started on Feb Feb 19 nd ments Q4: ge Q4: 22 and was completed on March 27th FY20: FY21: Q1: Q1: The analysis of the data Q2: Q2: started in April and the results Men -56 Q3: Q3: will be presented next quarter. Percentage Q4: Q4: change in FY20: FY21: Percentage of citizens who citizens Q1: Q1: express satisfaction with receiving municipal service quality services who Q2: Q2: (Solid Waste Management,

B express Women -54 Q3: Q3: Public Lighting, Roads, satisfaction Q4: Q4: Markets and Parks and with service FY20: FY21: Green Spaces) quality

(TADAEEM Q1: Q1: Rate of satisfaction: municipalities) Q2: Q2: based on a 4-point Likert Youth (<36) -57 Q3: Q3: Scale (Not Satisfied at all, Not Q4: Q4: satisfied, Satisfied, Very FY20: FY21: satisfied) to calculate Q1: Q1: satisfaction

Q2: Q2: Note that due to the limitation Adult (>35) -54 Q3: Q3: of funds, the CPS was not Q4: Q4: conducted in 2020 FY20: FY21:

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Overall Activity FY2020 FY2021 Life of Activity Comments Baseline Indicator Disaggreg ID # Annual End of Name a-tion Annual Annual Annual % Target Date Actual Baselin Actuals Activity Baseline Target Target Achieved e Target SubIR Collaborative action among government, CSOs, private sector and media supported 2.2.1

Q1: 16 Q1: The baseline begins in 2019 Number of with zero as previous TADAEEM supported PAI sessions supported Q2: 4 Q2: lacked sufficient supporting municipal documentation per the May citizen 28, 2019 TADAEEM DQA engagement Report mechanisms

1.1 Total Sep-19 0 31 Q3:1 0 Q3: 31 87% that incorporate Targets adjusted for Year citizen with one activity per recommendatio municipality n into Q4: 6 Q4: In Year Four, the project will Government of no longer continue these Tunisia plans activities Objective one is and budgets completed FY20: 27 FY21:

Number of Q1: 1 Q1: regional coordination mechanisms to Q2: 3 Q2: This quarter there have been improve no activities designed to

3.2 service delivery Total Sep-19 0 1 Q3: 2 Q3: 3 133% support regional coordination and mechanisms to improve performance Q4: Q4: service delivery. implemented with TADAEEM support FY20: 4 FY21:

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Overall Activity FY2020 FY2021 Life of Activity Comments Baseline Indicator Disaggreg ID # Annual End of Name a-tion Annual Annual Annual % Target Date Actual Baselin Actuals Activity Baseline Target Target Achieved e Target SubIR Actions to meet citizens needs enabled 2.2.2

Q1:27 Q1:

Number of Q2:8 Q2: The target for 2020 was TADAEEM halved (from 100 to 50) due supported to COVID restrictions that

1.2 outreach Total Sep-19 0 50 Q3: 0 Q3: 50 78% prevented fieldwork half of activities last year and set to zero for undertaken by 2021 as objective one is municipalities Q4:4 Q4: completed

FY20: 39 FY21:

4 CROSS-CUTTING

Q1: 13 Q1: Number of TADAEEM- supported Q2: Q2: activities designed to The target is set to zero for

4.1 promote or Total Sep-19 0 20 Q3: 0 Q3: 20 80% 2021 as objective one is strengthen the completed. civic participation of Q4: 3 Q4: women DR 4-1 FY20: 16 FY21:

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Overall Activity FY2020 FY2021 Life of Activity Comments Baseline Indicator Disaggreg ID # Annual End of Name a-tion Annual Annual Annual % Target Date Actual Baselin Actuals Activity Baseline Target Target Achieved e Target

Number of Q1: Q1:3 TADAEEM Last quarter the project supported launched the Municipal capacity Q2: Q2:1 Women’s Dialogue and building Training. activities to

empower

4.2 Total Sep-19 5 0 Q3: 5 Q3: 5 80% This quarter 13 participants elected female from 6 municipalities (Agareb, municipal Gabes, Ghannouche, council Ghomrassen, Metouia, Sfax) members Q4: Q4: successfully completed the working in training program municipalities GNDR 8 FY20: FY21:

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HBG Building, 2nd Floor, Ile de Failaka Street, Les Pins City Les Berges du Lac 2, 1053 Tunis, Tunisia