USAID TADAEEM PROJECT QUARTERLY PROGRESS REPORT January 1 – March 31, 2021 Submitted: April 30, 2021 CONTRACT NUMBER: AID-OAA-1-14-00065, AID-664-TO-17-00002 DELOITTE CONSULTING, LLP This publication was produced by Deloitte Consulting LLP for review by the United States Agency for International Development. The information provided does not represent the views or positions of the U.S. Agency for International Development or the U.S. Government. LIST OF ACRONYMS Acronym Definition CAPI Computer Assisted Personal Interviews CFAD Centre de formation et d’Appui à la Decentralization CPS Citizen Perception Survey CPSCL Caisse des Prêts et de Soutien des Collectivités Locales CSO Civil Society Organization GIS Geographic Information System GPS Global Positioning System KPI Key Performance Indicator MALE Ministère des Affaires Locales et de l'Environnement OAT Ordre des Architectes de Tunisie ONAS Office National de l'Assainissement PPP Public-Private Partnership SONEDE Société Tunisienne d’Exploitation et de Distribution des Eaux STEG Société Tunisienne d’Electricité et du Gaz TADAEEM Tunisia Accountability, Decentralization and Effective Municipalities USAID United States Agency for International Development TABLE OF CONTENTS EXECUTIVE SUMMARY ........................................................................................................................................... 1 OBJECTIVE 2: Municipal Institutional and Service Delivery Performance Improved ................................ 3 Result 2.1: Improved Institutional Capacity of Local Governments to Effectively Engage with and Respond to Citizens .............................................................................................................................................. 3 Result 2.2: Improved and Sustainable Delivery of Services .......................................................................... 5 Citizen Perception Survey ............................................................................................................................... 9 Municipal Own Revenue Generation .......................................................................................................... 10 Tunis GIS ........................................................................................................................................................... 11 Result 2.3: Improved Citizen Perceptions of Local Government Responsiveness ............................... 14 OBJECTIVE 3: Regional and National Service Delivery Mechanisms Improved to Respond to Needs of Citizens ........................................................................................................................................................................ 15 Result 3.1: Improved Performance of Key Ministry Functions Related to Regulating or Delivering Services at the Local Level ................................................................................................................................. 15 Municipal Service Manuals and Guidelines ................................................................................................. 16 National Household Waste Management Strategy ................................................................................. 17 Demolition and Construction Waste Management Strategy ................................................................ 18 Parks and Green Spaces ................................................................................................................................. 19 Result 3.3: Improved Citizen Perceptions of National Government Responsiveness ........................ 20 E-Construction ................................................................................................................................................. 20 OBJECTIVE 4: Municipal, Regional, and Ministry's Communication and Coordination Improved to Respond to COVID-19 and Other Crises.......................................................................................................... 21 Result 4.1: Improved Coordination and Communication Performance of Municipalities, Regions and Ministry in Responding to COVID and Other Crises ................................................................................. 21 Equip Municipalities, Governorates and MALE to Communicate and Coordinate During Crises ............................................................................................................................................................................. 21 Enable Municipalities and the Ministry to Implement E-Construction Permits ................................ 22 ANNEX 1. TADAEEM SUCCESS STORIES ....................................................................................................... 23 ANNEX 2. TADAEEM ONE-PAGER HIGHLIGHTS ....................................................................................... 25 ANNEX 3. TADAEEM EVENTS AND TRAININGS ....................................................................................... 27 ANNEX 4. TADAEEM ACTIVITY LOCATION BY TYPE AND PARTICIPANTS .................................. 29 ANNEX 5. TADAEEM INDICATOR PERFORMANCE TRACKING TABLE (IPTT) ............................. 31 EXECUTIVE SUMMARY The purpose of the project is to improve the relationship between Tunisian citizens and their civic and government institutions (particularly with underserved populations) through improved communication, coordination, and collaboration between citizens and their government. This is expected to contribute to an increase in the legitimacy of the political system. This will be achieved through more citizen participation in governmental decision-making, leading to increased responsiveness and improved performance of the Tunisian government at specific levels, focusing on municipal performance. In March, the Tunisia Accountability, Decentralization and Effective Municipalities (TADAEEM) project ended the employment of approximately 65 percent of the staff and realigned the work plan with the remaining available level of effort and closeout plan. This quarter, most of the activities have been focused on building on achievements, consolidating proven municipal service improvement methodologies and developing sustainable e-governance tools for national counterparts to disseminate nationally. Progress was also made on the United States Agency for International Development (USAID) $5 million post-COVID equipment procurement to enable all municipalities, governors’ offices and the Ministry of Local Affairs and the Environment (MALE) to enhance their resilience by strengthening their communication and coordinate capability during crises and creating an enabling environment for all 350 municipalities to launch the online e- construction permit to reduce in-person construction permit applications, improve social distancing, increase transparency, efficiency and effectiveness. The following results were achieved during this quarter: • 62 elected and staff women from 23 municipalities participated in women leadership skills building training and dialogue program. As a result, a network between elected women is created. • All the communication and coordination system equipment as a part I-Post COVID effort for 350 municipalities, 24 governorates, the national training center (CFAD), and the Ministry of Local Affairs and Environment (MALE) were imported and cleared the long customs process. The installation, testing, and training will begin at the beginning of the next quarter. • The scope of work and Request for Proposals (RFPs) for procuring equipment to enable the implementation of the e-construction permit system in all 350 municipalities as a part of Post- COVID Part II were completed. The evaluation of proposals and contract award will be in the next quarter • The first three of four releases for the e-construction permit platform have been completed and the project began demonstrations and testing it in the municipalities. Integration with the Architect Board database has been completed. Release four will be demonstrated and tested, and demonstrations for business and engineering communities will be conducted at the beginning of the next quarter • The scope of work and Request for Quotations (RFQs) for equipment grants for 33 municipalities to improve their public services have been completed. The evaluation of proposals and contract award will be at the beginning of the next quarter. The equipment to implement the second round of public service improvements plans in 33 municipalities were delivered. However, the data collection for Key Performance Indicators (KPIs) was left for each municipality to perform. The project will continue to follow up with partner municipalities to collect impact data as they compile their KPIs. Page | 1 • Dissemination of public service management methodology and sharing of lessons learned, results, and positive deviances with non-partner municipalities was completed for public lighting, roads and waste management services. Public lighting modules were shared online with 315 participants from 99 municipalities, road modules with 201 participants from 63 municipalities and waste management modules with 17 participants from seven municipalities. The dissemination was stopped due to staff reduction. • The property and business survey grant to improve the database for the municipal own-source collection and management improvements in 10 municipalities was awarded. Onsite assessment of database and technology application