Debenhams Returns Policy No Receipt
Total Page:16
File Type:pdf, Size:1020Kb
Load more
Recommended publications
-
Retail Customer Experience Benchmarking
Google’s Omnichannel Customer Experience Review Creating seamless retail experiences Businesses that succeed in the future will be the ones that figure out how to meet consumer expectations for seamless omnichannel experiences. To help businesses understand the best examples of these types of experiences, Google partnered with Practicology to review 145 retailers across seven European countries. Here we summarise the findings for the UK, where we reviewed 40 retailers. 1 SEAMLESS CUSTOMER EXPERIENCES ARE CRITICAL 82% 60% 72% 82% of smartphone users 6 in 10 internet users check whether 72% of businesses name consult their phone on purchases a product is available in a local store improving customer they are about to make in-store1 before visiting a retail location2 experience their top priority3 2 EUROPEAN RESULTS 3 RETAIL PERFORMANCE BY VERTICAL Average omnichannel CX score - by country Average omnichannel CX score in the UK - by retail (% of CX principles and criteria passed) category (% of CX principles and criteria passed) Furniture Department 52% Homeware Stores 48% 48% 47% 44% 59% 45% Electronics 49% 54% DIY Telecoms Garden 52% 54% Specialities Fashion UK FR NL SE/NO/DK DE The UK is top of the list, with retailers scoring UK department store retailers offer the particularly well in terms of offering flexible best experiences, particularly by usaging fulfillment options and providing relevant in-store technology, providing flexible store details on their website. fulfilment options and running promotions across channels. 4 PERFORMANCE BY CX PRINCIPLE UK retailers excel in offering more flexible fulfilment options than retailers in other markets. In terms of offering omnichannel customer service, there is still room for improvement. -
Robyn Rihanna Fenty and Others -V- Arcadia Group Brands Limited And
Neutral Citation Number: [2015] EWCA Civ 3 Case No: A3/2013/2087 & A3/2013/2955 IN THE COURT OF APPEAL (CIVIL DIVISION) ON APPEAL FROM THE HIGH COURT OF JUSTICE CHANCERY DIVISION INTELLECTUAL PROPERTY The Hon Mr Justice Birss [2013] EWHC 2310 (Ch) Royal Courts of Justice Strand, London, WC2A 2LL Date: 22/01/2015 Before: LORD JUSTICE RICHARDS LORD JUSTICE KITCHIN and LORD JUSTICE UNDERHILL - - - - - - - - - - - - - - - - - - - - - Between: (1) Robyn Rihanna Fenty Claimants/ (2) Roraj Trade LLC Respond- (3) Combermere Entertainment Properties, LLC ents - and - (1) Arcadia Group Brands Limited Defendants/ (2) Topshop/Topman Limited Appellants - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Martin Howe QC and Andrew Norris (instructed by Reed Smith) for the Claimants/Respondents Geoffrey Hobbs QC and Hugo Cuddigan (instructed by Mishcon de Reya) for the Defendants/Appellants Hearing dates: 18/19 November 2014 - - - - - - - - - - - - - - - - - - - - - Approved Judgment Judgment Approved by the court for handing down. Fenty & Ors v Arcadia & Anr Lord Justice Kitchin: Introduction 1. These proceedings concern a complaint by Rihanna, the world famous pop star, about the sale of fashion garments bearing her image. 2. The appellants (collectively “Topshop”) own and operate the well known Topshop retail fashion stores. In 2012 Topshop began to sell in its stores and through its website a fashion t-shirt displaying a clearly recognisable image of Rihanna. The image was derived from a photograph of Rihanna which was taken when she was on a video shoot for a single from her “Talk That Talk” album. Rihanna is looking directly at the camera with her hair tied above her head with a headscarf. It is, as the judge thought, a striking image and similar images had been used by Rihanna in connection with the Talk That Talk album. -
1 Court of Appeal Found No Love for Topshop Tank
View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by CLoK Court of Appeal found no love for Topshop tank: theimage right that dare not speak its name Susan Fletcher Senior Lecturer in Law, University of Central Lancashire Justine Mitchell Associate Lecturer in Law, University of Central Lancashire Subject:Passing Off. Other related subjects: Torts. Image rights.Personalityrights.Publicityrights.Passing off. Tradeconnections.Intellectual property. Keywords:passing off, image rights, personality rights, publicity rights, trade marks, goodwill, misrepresentation, merchandising, endorsements, English law, comparative law, unfair competition, freeriding, unjust enrichment, dilution, monopoly, social media, photograph, Rihanna, Topshop, Fenty, Arcadia Abstract:This article contains an analysis of the first instance and appeal decisions of the “Rihanna case”.In particular, the authors consider the substantive law of passing off in the context of the unauthorised use of a celebrity's image on a Topshop tank vest top. This is followed by a discussionof the consequences of the caseforcelebrities, consumers and stakeholders in theentertainmentand fashion industries. Every time you see me it's a different colour, a different shape, a different style. ....because it really...I/we just go off of instinct. Whatever we feel that very moment, we just go for it. Creatively, fashion is another world for me to get my creativity out.12 1Rihanna quote from the Talk That Talk music video available at www.youtube.com/watch?v=cVTKxwO2UnU -
Iberate Our Style
The Liberty The FREE the theliberty.co.uk Competitions, Offers & much more! What's New for Spring/Summer Shop the Trends & Find the Best Beauty Buys All Inside the Lookbook iberate our Style The Liberty Lookbook | Spring/Summer 2017 The Liberty Store List the Accessories River Island Holland & Barrett Music Liberty The Liberty Claire’s Select Hot Shots Barbers HMV the Children Super 25 & Hairdressers Services theliberty.co.uk Abacus Superdry Kiko Milano Boots Opticians Topman Lush Euro Change Competitions, BASE Offers & much more! Topshop MET – Rx Liberty Flowers What's New for Spring/Summer Department Stores Shop the Trends & Find the Best Beauty Buys Debenhams Food & Drink Naturally Unique Post Oce (in WHSmith) All Inside the Lookbook WELCOME to The Liberty Lookbook 2017, your one-stop Marks & Spencer Beleaf Paul Falltrick Hair & Beauty Shopmobility Primark Café Liberty The Perfume Shop Sky guide to what to wear and where to shop. In the following Electrical & Phones Cake Box Purple Valentine Timpson Shoe Repair TSB BASEO Costa Coee Supercuts iberate our Style Carphone Warehouse (in Debenhams & Waterstones) Jewellery Shoes pages, you’ll find the latest looks from The Liberty stores, Clarks Chitter Chatter Debenhams Beaverbrooks Foot Locker EE El Mexicana The Diamond Shop COVER: style and beauty advice, news, exclusive offers and much more. Gingham Kitchen Ernest Jones Hotter Embroidered Jacket, New Look Fone Fusion Linzi Liberty Mobile Greggs H. Samuel Italianissimo Pandora Oce Mobile Bitz Schuh Liberty Wok Swarovski O2 Shoe Zone Stormfront -
Employment Tribunals at a Final Hearing Reserved
Case number: 2602342/2018 Reserved EMPLOYMENT TRIBUNALS BETWEEN: Claimant Respondent And Mr P Kibble Arcadia Group Limited AT A FINAL HEARING Held at: Nottingham On: 16 & 17 December 2019 and in chambers on 13 January 2020 Before: Employment Judge R Clark REPRESENTATION For the Claimant: Mr B Henry of Counsel For the Respondent: Mr S Wyeth of Counsel RESERVED JUDGMENT The judgment of the tribunal is that: - 1. The claim of breach of contract fails and is dismissed. REASONS 1. Introduction 1.1 This is a claim for damages alleging breach of contract. With effect from 9 June 2018, the claimant’s long period of employment with the respondent came to an end by reason of redundancy. He received the statutory redundancy entitlement and notice to which he was entitled under the Employment Rights Act 1996. 1 Case number: 2602342/2018 Reserved 1.2 The claimant’s claim is that those payments did not reflect the enhanced contractual entitlement he enjoyed as a result of two collective agreements made between his employer and his union, the Union of Shop, Distributive and Allied Workers (“USDAW”). The first agreement dates back to 1976 (“the 1976 agreement”). This was subject to a more recent variation in the second agreement signed off in 1996 (“the 1996 agreement”). 1.3 There is no dispute that those agreements applied to the claimant when his employment commenced in 1981 as they still did when the 1996 agreement was reached. There is no dispute that they provide for enhanced severance terms in case of redundancy and, to that extent, quantum is agreed. -
Arcadia Group Ltd
Arcadia Group Ltd Modern Slavery Act – Transparency Statement 2015/16 About this statement We are committed to sourcing our products in an ethical, legal and responsible manner. We do not tolerate forced, bonded or involuntary labour, human trafficking or any forms of slavery and are committed to taking the necessary steps to prevent it within our operations and supply chain. Our Fashion Footprint programme continues to monitor and manage the ethical, social and environmental impacts of our business. Arcadia’s Code of Conduct clearly communicates our minimum expectations to our suppliers, and our Ethical Trading programmes monitor and improve working conditions in the factories that our suppliers use to manufacture goods for us. This statement has been published in accordance with the Modern Slavery Act 2015. It sets out the steps taken by Arcadia Group Limited and its subsidiaries, during their financial year September 2015 – August 2016, to prevent modern slavery in their business operations and supply chains. It has been approved by the Board of Arcadia Group Limited and signed by Ian Grabiner, CEO of Arcadia Group Limited. About Arcadia The Arcadia Group began life in the early 1900s and is now an international business comprising of eight high street brands; Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topshop, Topman and Wallis. We have 2766 outlets across the globe, consisting of owned stores, concessions and international franchise stores, as well as all our various e-commerce websites. We employ over 24,000 people globally and have three main distribution centres in the UK. We are proud of the improvements to working conditions that our Ethical Trading programme has achieved. -
Rihanna V Topshop & Passing Off: a Love/Hate Relationship
Crefovi was a speaker at 2013 Cosmetic compliance summit in London The new European Union EU(‟”) cosmetics regulation entered into force on 11 July 2013. Many, in the cosmetics industry, are still confused over the exact wording of the regulation, which nonetheless implies tightening safety controls and information on cosmetic products. This topic was debated during the 2013 Cosmetic compliance summit, in London, on 15 October 2013. The Cosmetic compliance summit was Europe’s first two day event dedicated entirely to the EU cosmetic regulation and its implications. This summit gave brand owners, cosmetic designers and formulators, as well as cosmetics manufacturing companies, a chance to network, share best practices, discuss obstacles and overcome some of the biggest challenges the cosmetics industry faces today. Key industry professionals met in London at the Cosmetic compliance summit to discuss the surrounding issues, on 15 and 16 October 2013. Annabelle Gauberti, founding and managing partner of Crefovi, an expert on the law of luxury goods, spoke on Wednesday 16 October 2013, at the Cosmetic compliance summit, about the legal aspects of the EU Cosmetic products regulation and about how to become legally compliant with this EU regulation. You can watch her presentation here: While there is ample information in the industry surrounding the cosmetic products regulation, from a manufacturer and safety perspective, there is less available discussing the legal implications this regulation throws up. Hear from a leading legal professional on the key areas you need to be focusing on from a legal point of view, in this webcast recorded during the 2013 Cosmetic compliance summit in London, on 15 October 2013. -
The Aesthetics of Mainstream Androgyny
The Aesthetics of Mainstream Androgyny: A Feminist Analysis of a Fashion Trend Rosa Crepax Goldsmiths, University of London Thesis submitted for the degree of Ph.D. in Sociology May 2016 1 I confirm that the work presented in this thesis is my own. Rosa Crepax Acknowledgements I would like to thank Bev Skeggs for making me fall in love with sociology as an undergraduate student, for supervising my MA dissertation and encouraging me to pursue a PhD. For her illuminating guidance over the years, her infectious enthusiasm and the constant inspiration. Beckie Coleman for her ongoing intellectual and moral support, all the suggestions, advice and the many invaluable insights. Nirmal Puwar, my upgrade examiner, for the helpful feedback. All the women who participated in my fieldwork for their time, patience and interest. Francesca Mazzucchi for joining me during my fieldwork and helping me shape my methodology. Silvia Pezzati for always providing me with sunshine. Laura Martinelli for always being there when I needed, and Martina Galli, Laura Satta and Miriam Barbato for their friendship, despite the distance. My family, and, in particular, my mum for the support and the unpaid editorial services. And finally, Goldsmiths and everyone I met there for creating an engaging and stimulating environment. Thank you. Abstract Since 2010, androgyny has entered the mainstream to become one of the most widespread trends in Western fashion. Contemporary androgynous fashion is generally regarded as giving a new positive visibility to alternative identities, and signalling their wider acceptance. But what is its significance for our understanding of gender relations and living configurations of gender and sexuality? And how does it affect ordinary people's relationship with style in everyday life? Combining feminist theory and an aesthetics that contrasts Kantian notions of beauty to bridge matters of ideology and affect, my research investigates the sociological implications of this phenomenon. -
A Leading Multi-Channel, International Retailer 2011 Highlights
Debenhams Annual Report and Accounts 2011 A leading multi-channel, international retailer 2011 highlights Financial highlights* Gross transaction value £2.7bn +4.5% Revenue £2.2bn +4.2% Headline profit before tax £166.1m +10.0% Basic earnings per share 9.1p +21 . 3% Dividend per share 3.0p *All numbers calculated on 53 week basis Operational highlights • Market share growth in most key categories: women’s casualwear, menswear, childrenswear and premium health & beauty • Strong multi-channel growth; online GTV up 73.8% to £180.4 million1 • Excellent performance from Magasin du Nord: EBITDA up 141.1% to £13.5m2 • Sales in international franchise stores up 16.5% to £77.0m1 • Three new UK stores opened, creating 350 new jobs • Eleven store modernisations undertaken • New ranges including Edition, Diamond by Julien Macdonald and J Jeans for Men by Jasper Conran • “Life Made Fabulous” marketing campaign introduced 1 53 weeks to 3 September 2011 2 53 weeks to 3 September 2011 vs 42 weeks to 28 August 2010 Welcome Overview Overview p2 2 Chairman’s statement 4 Market overview 6 2011 performance Chief Executive’s review New Chief Executive p8 Michael Sharp reviews the past year and sets the Strategic review strategy going forward Strategic review p8 8 Chief Executive’s review 11 Setting a clear strategy for growth 12 Focusing on UK retail 16 Delivering a compelling customer proposition 20 Multi-channel Focusing on UK retail 24 International Improving and widening Finance review p12 the brand in the UK Finance review p28 28 Finance Director’s review -
Can Arcadia Stop the Rot? As Sir Philip Green's Fashion Empire Faces Tough Times, Gemma Goldiingle and George Macdonald Analyse How It Can Turn the Corner
14 Retail Week June 16, 2017 Can Arcadia stop the rot? As Sir Philip Green's fashion empire faces tough times, Gemma Goldiingle and George MacDonald analyse how it can turn the corner ashion giant Arcadia, owner of famous One of the Arcadia brands facing the fascias such as Topshop, Evans and most competition is the jewel in its Dorothy Perkins, suffered a steep fall in crown - Topshop. profits last year. The retailer was once a haven for FThe retailer's annual report and accounts, fashion-forward young shoppers and filed at Companies House this week, showed exuded cool. that earnings took a£129.2m hit from excep- However, over the past decade tionals as onerous lease provisions and costs Zara, H&M and Primark have surged relating to the now defunct BHS had an impact. in popularity while pureplay rivals But even before such items were taken such as Asos and Boohoo are also rivalling into account, operating profit slid 16% from Topshop in the style stakes. £252.9m to £211.2m on sales down from Some industry observers believe it is no £2.07bnto£2.02bn. longer the automatic first-choice shopping Arcadia faces many of the same problems destination for its young customers. as its peers, such as changes to consumer GlobalData analyst Kate Ormrod says: spending habits and currency volatihty, as well "Online pureplays are now the first port of as some particular challenges of its own. call. They are dominating in terms of customer Arcadia said: "The retail industry continues engagement. Shoppers are on there first thing Has Topshop(above, to experience a period of major change as in the morning and last thing at night." right) lost its cool customers become ever more selective and Ormrod says that Topshop needs to do more despite attempts to value-conscious and advances in technology to engage its customers online and connect remain current? open up more diverse, fast-changing and more with popular culture. -
Acquisition of British Heritage Brands Dorothy Perkins, Wallis and Burton out of Administration
FOR IMMEDIATE RELEASE 8 February 2021 The information contained within this announcement is deemed by the company to constitute inside information stipulated under the Market Abuse Regulation (EU) No. 596/2014 (“MAR”) and the retained UK law version of MAR pursuant to the Market Abuse (Amendment) (EU Exit) Regulations 2019 (SI 2019/310) (“UK MAR”). Upon the publication of this announcement via the Regulatory Information Service, this inside information is now considered to be in the public domain. For the purposes of MAR, UK MAR, Article 2 of Commission Implementing Regulation (EU) 2016/1055 and the UK version of Commission Implementing Regulation (EU) 2016/1055, the person responsible for releasing this announcement is Neil Catto, Chief Financial Officer of boohoo group plc. boohoo group plc ("boohoo" or "the Group") Acquisition of British heritage brands Dorothy Perkins, Wallis and Burton out of administration boohoo, a leading online fashion retailer, is pleased to announce that it has agreed to acquire all of the e-commerce and digital assets and associated intellectual property rights, including customer data, related business information and inventory of the Burton, Dorothy Perkins and Wallis brands (“the Brands”) from the joint administrators of Arcadia Group Limited (in administration) and its relevant subsidiaries (“the Transaction”). boohoo will pay £25.2 million in cash, funded from existing cash resources, on completion. Strategic Rationale • Significant opportunity to grow boohoo’s market share across a broader demographic -
Debenhams Plc Annual Report and Accounts 2012
Debenhams plc Annual Report and Accounts 2012 A leading international, multi-channel brand Business model Understanding Debenhams Debenhams is a leading international, multi-channel brand which is available in 92 countries through stores or online. We put our customers at the heart of everything we do and are truly passionate about the products that we sell, half of which are exclusive to Debenhams. How we buy What we sell A diverse supply chain A unique, diff erentiated and exclusive product off er Our sourcing strategy is based on “right product, right country.” Delivering a compelling customer proposition is a key part of We have been direct sourcing for many years, resulting in our strategy. Our off er is unique through a combination of own long-standing relationships with suppliers around the world. brands, international and concession brands. It is exclusive China/Hong Kong remains our largest sourcing hub whilst through core and designer own brands which account for other countries like Bangladesh are growing. At all times we almost half of everything that we sell. It is diff erentiated need to meet our customers’ expectations that every one of through Designers at Debenhams, a portfolio of diff usion our products is manufactured in a factory which is socially brands from some of the UK’s top fashion designers. We also ethical and quality assurance compliant. give our customers the wide choice of product categories that they expect from a department store. Country sourcing Direct vs indirect sourcing Unique mix of brands Wide choice