Employment Tribunals at a Final Hearing Reserved
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Retail Customer Experience Benchmarking
Google’s Omnichannel Customer Experience Review Creating seamless retail experiences Businesses that succeed in the future will be the ones that figure out how to meet consumer expectations for seamless omnichannel experiences. To help businesses understand the best examples of these types of experiences, Google partnered with Practicology to review 145 retailers across seven European countries. Here we summarise the findings for the UK, where we reviewed 40 retailers. 1 SEAMLESS CUSTOMER EXPERIENCES ARE CRITICAL 82% 60% 72% 82% of smartphone users 6 in 10 internet users check whether 72% of businesses name consult their phone on purchases a product is available in a local store improving customer they are about to make in-store1 before visiting a retail location2 experience their top priority3 2 EUROPEAN RESULTS 3 RETAIL PERFORMANCE BY VERTICAL Average omnichannel CX score - by country Average omnichannel CX score in the UK - by retail (% of CX principles and criteria passed) category (% of CX principles and criteria passed) Furniture Department 52% Homeware Stores 48% 48% 47% 44% 59% 45% Electronics 49% 54% DIY Telecoms Garden 52% 54% Specialities Fashion UK FR NL SE/NO/DK DE The UK is top of the list, with retailers scoring UK department store retailers offer the particularly well in terms of offering flexible best experiences, particularly by usaging fulfillment options and providing relevant in-store technology, providing flexible store details on their website. fulfilment options and running promotions across channels. 4 PERFORMANCE BY CX PRINCIPLE UK retailers excel in offering more flexible fulfilment options than retailers in other markets. In terms of offering omnichannel customer service, there is still room for improvement. -
Robyn Rihanna Fenty and Others -V- Arcadia Group Brands Limited And
Neutral Citation Number: [2015] EWCA Civ 3 Case No: A3/2013/2087 & A3/2013/2955 IN THE COURT OF APPEAL (CIVIL DIVISION) ON APPEAL FROM THE HIGH COURT OF JUSTICE CHANCERY DIVISION INTELLECTUAL PROPERTY The Hon Mr Justice Birss [2013] EWHC 2310 (Ch) Royal Courts of Justice Strand, London, WC2A 2LL Date: 22/01/2015 Before: LORD JUSTICE RICHARDS LORD JUSTICE KITCHIN and LORD JUSTICE UNDERHILL - - - - - - - - - - - - - - - - - - - - - Between: (1) Robyn Rihanna Fenty Claimants/ (2) Roraj Trade LLC Respond- (3) Combermere Entertainment Properties, LLC ents - and - (1) Arcadia Group Brands Limited Defendants/ (2) Topshop/Topman Limited Appellants - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Martin Howe QC and Andrew Norris (instructed by Reed Smith) for the Claimants/Respondents Geoffrey Hobbs QC and Hugo Cuddigan (instructed by Mishcon de Reya) for the Defendants/Appellants Hearing dates: 18/19 November 2014 - - - - - - - - - - - - - - - - - - - - - Approved Judgment Judgment Approved by the court for handing down. Fenty & Ors v Arcadia & Anr Lord Justice Kitchin: Introduction 1. These proceedings concern a complaint by Rihanna, the world famous pop star, about the sale of fashion garments bearing her image. 2. The appellants (collectively “Topshop”) own and operate the well known Topshop retail fashion stores. In 2012 Topshop began to sell in its stores and through its website a fashion t-shirt displaying a clearly recognisable image of Rihanna. The image was derived from a photograph of Rihanna which was taken when she was on a video shoot for a single from her “Talk That Talk” album. Rihanna is looking directly at the camera with her hair tied above her head with a headscarf. It is, as the judge thought, a striking image and similar images had been used by Rihanna in connection with the Talk That Talk album. -
Debenhams: the Rise and Fall of a British Retail Institution Rupert Neate
Debenhams: the rise and fall of a British retail institution Rupert Neate The Gaurdian.com 1 December 2020 Founded in 1778, Debenhams was one of the largest and most historic department store chains in the world. The business was formed by William Clark as a single high end drapers store at 44 Wigmore Street in London’s West End. It rose to become one of the biggest retailers in the UK with, at one point, more than 200 large stores across 18 countries and exclusive partnerships with some of the world’s best-known designers including Jasper Conran and Julien Macdonald. But on Tuesday, the shutters finally came down as administrators announced the chain would be wound down and all of its remaining 124 stores shut, putting potentially all of its 12,000 employees out of work. The demise of Debenhams comes just a day after Sir Philip Green’s Arcadia Group retail empire collapsed into administration, putting a further 13,000 jobs at risk. In the 1980s and 1990s both retailers had been part of the vast Burton Group, founded by Sir Montague Maurice Burton. Clark’s business remained just the single shop on Wigmore Street until 1813 when he teamed up with Suffolk businessman William Debenham, and expanded into two stores on opposite sides of the street. One was known as Debenham & Clark and the other known as Clark & Debenham. The first store outside London – and an exact replica of the original Wigmore Street shop – was opened in Cheltenham in 1818. “In the ensuing years the firm prospered from the Victorian fashion for family mourning by which widows and other female relatives adhered to a strict code of clothing and etiquette,” the company says on its website. -
Arcadia Group Ltd
Arcadia Group Ltd Modern Slavery Act – Transparency Statement 2015/16 About this statement We are committed to sourcing our products in an ethical, legal and responsible manner. We do not tolerate forced, bonded or involuntary labour, human trafficking or any forms of slavery and are committed to taking the necessary steps to prevent it within our operations and supply chain. Our Fashion Footprint programme continues to monitor and manage the ethical, social and environmental impacts of our business. Arcadia’s Code of Conduct clearly communicates our minimum expectations to our suppliers, and our Ethical Trading programmes monitor and improve working conditions in the factories that our suppliers use to manufacture goods for us. This statement has been published in accordance with the Modern Slavery Act 2015. It sets out the steps taken by Arcadia Group Limited and its subsidiaries, during their financial year September 2015 – August 2016, to prevent modern slavery in their business operations and supply chains. It has been approved by the Board of Arcadia Group Limited and signed by Ian Grabiner, CEO of Arcadia Group Limited. About Arcadia The Arcadia Group began life in the early 1900s and is now an international business comprising of eight high street brands; Burton, Dorothy Perkins, Evans, Miss Selfridge, Outfit, Topshop, Topman and Wallis. We have 2766 outlets across the globe, consisting of owned stores, concessions and international franchise stores, as well as all our various e-commerce websites. We employ over 24,000 people globally and have three main distribution centres in the UK. We are proud of the improvements to working conditions that our Ethical Trading programme has achieved. -
North Wales' Premier Shopping Park
PROPERTYWINNER WEEK AWARD BEST NEW OR REFURBISHED OF THE 2007 RETAIL PARKFOR THE SHOPPING PARK POSTCODE: LL30 1PJ LAURA ASHLEY HOME North Wales’ premier shopping park 168,000 sq ft of open A1 retail space In excess of 500,000 shoppers within 60 minutes drive time M57 A580 LIVERPOOL M62 HOYLAKE BIRKENHEAD LLANDUDNO PRESTATYN A561 HOLYHEAD M53 COLWYN BAY RHYL RUNCORN A55 A55 M56 A55 BANGOR ELLESMERE A49 ● 46.5% are ABC1 customer profile ST ASAPH FLINT PORT M6 SHOTTON A470 A54 ● £70.5 million total available BETHESDA CHESTER A51 weekly spend BUCKLEY CAERNARFON A5 S A41 ● n RUTHIN A483 ‘Year round’ tourism significantly o w boosts potential spend A487 d on A534 ia A500 A470 A5 WREXHAM A49 RHOSLLANERCHRUGOG A5 A495 PORTHMADOG A53 BALA A470 A494 OSWESTRY A53 A49 A483 60 minute drive time area A5 A442 A470 BARMOUTH SHREWSBURY A487 A458 A458 TELFORD ● A489 Strategic locationA470 on the North Wales coast ● Easily accessible off the A55 dual carriageway ● Rapid access to the national motorway network via A55/M56 ● Regular train services to London Set in the heart of a ‘year round’ tourist destination Ski Centre Happy Valley Creigiau Rhiwledyn A546 A55 A546 B5115 Craigside Craig-y-don Penrhyn-side A470 Old Tower Gloddaeth isaf A546 Cwm Howard Bryn A55 Maelgwy Goed Bloddaeth isaf Cemy Hall ● Conveniently located on the edge of the town centre with 563 car spaces. ● Prime position at the end of the High Street adjacent to the established Mostyn Champneys Retail Park and the new Asda Superstore A natural extension to Llandudno’s high street THE PARADE -
LEES-ASSOCIATES-BROCHURE.Pdf
LEES ASSOCIATES LEES AARCHITECTURESSO AND CDESIGNIATES ARCHITECTURE AND DESIGN LEES ASSOCIATES ARCHITECTURE AND DESIGN ARCHITECTURE AND DESIGN Lees Associates LLP Lancaster House 38 Southwark Street London SE1 1UN +44 (0)20 7403 1000 leesassociates.com [email protected] @leesassociates RIBA Chartered Practice INTRODUCTION Thank you for taking time to look at our We take pride in our reputation for company brochure, which brings together delivering an optimum product and service, a collection of some of the projects that we irrespective of budget. We specially tailor have had the privilege to be involved with our role and scope for each project to meet over the last thirty-five years. every aspect of the client’s brief, budget and programme. Our clients’ projects are Lees Associates is an RIBA Chartered our projects. Every one, irrespective of size architecture and interior design practice. or value, receives the same high level of We operate in the residential, retail, care and attention from our experienced commercial and hospitality sectors in-house team. throughout London, the UK and internationally. We offer clients a creative, This brochure illustrates and reinforces collaborative, professional and hands-on our credentials as one of London and the approach. UK’s leading premium design and delivery practices. Since the practice’s foundation in 1981 the common thread to a large proportion We offer an initial consultation free of of Lees Associates’ projects has been charge to all prospective clients. If you are their position at the top end of the market. interested in discussing a project or would We regularly work on high-end, premium- like to find out more about us, please quality projects for discerning clients who contact us by telephone or email. -
A Leading Multi-Channel, International Retailer 2011 Highlights
Debenhams Annual Report and Accounts 2011 A leading multi-channel, international retailer 2011 highlights Financial highlights* Gross transaction value £2.7bn +4.5% Revenue £2.2bn +4.2% Headline profit before tax £166.1m +10.0% Basic earnings per share 9.1p +21 . 3% Dividend per share 3.0p *All numbers calculated on 53 week basis Operational highlights • Market share growth in most key categories: women’s casualwear, menswear, childrenswear and premium health & beauty • Strong multi-channel growth; online GTV up 73.8% to £180.4 million1 • Excellent performance from Magasin du Nord: EBITDA up 141.1% to £13.5m2 • Sales in international franchise stores up 16.5% to £77.0m1 • Three new UK stores opened, creating 350 new jobs • Eleven store modernisations undertaken • New ranges including Edition, Diamond by Julien Macdonald and J Jeans for Men by Jasper Conran • “Life Made Fabulous” marketing campaign introduced 1 53 weeks to 3 September 2011 2 53 weeks to 3 September 2011 vs 42 weeks to 28 August 2010 Welcome Overview Overview p2 2 Chairman’s statement 4 Market overview 6 2011 performance Chief Executive’s review New Chief Executive p8 Michael Sharp reviews the past year and sets the Strategic review strategy going forward Strategic review p8 8 Chief Executive’s review 11 Setting a clear strategy for growth 12 Focusing on UK retail 16 Delivering a compelling customer proposition 20 Multi-channel Focusing on UK retail 24 International Improving and widening Finance review p12 the brand in the UK Finance review p28 28 Finance Director’s review -
Can Arcadia Stop the Rot? As Sir Philip Green's Fashion Empire Faces Tough Times, Gemma Goldiingle and George Macdonald Analyse How It Can Turn the Corner
14 Retail Week June 16, 2017 Can Arcadia stop the rot? As Sir Philip Green's fashion empire faces tough times, Gemma Goldiingle and George MacDonald analyse how it can turn the corner ashion giant Arcadia, owner of famous One of the Arcadia brands facing the fascias such as Topshop, Evans and most competition is the jewel in its Dorothy Perkins, suffered a steep fall in crown - Topshop. profits last year. The retailer was once a haven for FThe retailer's annual report and accounts, fashion-forward young shoppers and filed at Companies House this week, showed exuded cool. that earnings took a£129.2m hit from excep- However, over the past decade tionals as onerous lease provisions and costs Zara, H&M and Primark have surged relating to the now defunct BHS had an impact. in popularity while pureplay rivals But even before such items were taken such as Asos and Boohoo are also rivalling into account, operating profit slid 16% from Topshop in the style stakes. £252.9m to £211.2m on sales down from Some industry observers believe it is no £2.07bnto£2.02bn. longer the automatic first-choice shopping Arcadia faces many of the same problems destination for its young customers. as its peers, such as changes to consumer GlobalData analyst Kate Ormrod says: spending habits and currency volatihty, as well "Online pureplays are now the first port of as some particular challenges of its own. call. They are dominating in terms of customer Arcadia said: "The retail industry continues engagement. Shoppers are on there first thing Has Topshop(above, to experience a period of major change as in the morning and last thing at night." right) lost its cool customers become ever more selective and Ormrod says that Topshop needs to do more despite attempts to value-conscious and advances in technology to engage its customers online and connect remain current? open up more diverse, fast-changing and more with popular culture. -
BHS Pension Schemes
Regulatory intervention report issued under section 89 of the Pensions Act 2004 in relation to the BHS pension schemes June 2017 Introduction Reasons for publication The Pensions Regulator (TPR) regularly publishes regulatory intervention reports1, setting out our actions during a case, why we made certain decisions, and what happened as a result. This report outlines the action we undertook and its background. We pay particular attention to the period of nearly four years from our engagement with the 2012 valuations, including the events leading up to the sale of BHS, its subsequent administration, our investigation and the Warning Notice we issued, and concluding with the settlement reached with Sir Philip Green, Taveta Investments Limited and Taveta Investments (No.2) Limited on 28 February 2017. Our single investigation into BHS resulted in the issue of Warning Notices against a number of respondents. One of these Warning Notices involved a case brought against Sir Philip Green and associated companies (Taveta Investments Limited and Taveta Investments (No.2) Limited). This matter settled before any responses were made to our Warning Notice or the case was brought before our Determinations Panel2. As such, Sir Philip Green, Taveta Investments Limited and Taveta Investments (No.2) Limited have not responded to our fndings as part of regulatory proceedings or our case as described in the Warning Notice. In addition, the settlement reached was expressly on the basis of no admission of liability on the part of Sir Philip Green or the associated Taveta companies. We have also taken action separately against Dominic Chappell and Retail Acquisitions Limited (RAL). -
Re-Imagining the High Street Escape from Clone Town Britain
Re-imagining the high street Escape from Clone Town Britain The 2010 Clone Town Report nef is an independent think-and-do tank that inspires and demonstrates real economic well-being. We aim to improve quality of life by promoting innovative solutions that challenge mainstream thinking on economic, environmental and social issues. We work in partnership and put people and the planet first. A report from the Connected Economies Team nef (the new economics foundation) is a registered charity founded in 1986 by the leaders of The Other Economic Summit (TOES), which forced issues such as international debt onto the agenda of the G8 summit meetings. It has taken a lead in helping establish new coalitions and organisations such as the Jubilee 2000 debt campaign; the Ethical Trading Initiative; the UK Social Investment Forum; and new ways to measure social and economic well-being. Contents Foreword 2 Executive summary 3 Part 1: High street collapse? 6 Part 2: The clone town parade 2009 13 Part 3: Communities fighting back 27 Part 4: Re-imagining your local high street to support a low carbon, high well-being future 34 Recommendations 43 Appendix: Clone Town Survey 44 Endnotes 46 Foreword Why does it matter that our town centres increasingly all look the same? Is the spread of clone towns and the creeping homogenisation of the high street anything more than an aesthetic blight? We think so. Yes, distinctiveness and a sense of place matter to people. Without character in our urban centres, living history and visible proof that we can in some way shape and influence our living environment we become alienated in the very places that we should feel at home. -
Acquisition of British Heritage Brands Dorothy Perkins, Wallis and Burton out of Administration
FOR IMMEDIATE RELEASE 8 February 2021 The information contained within this announcement is deemed by the company to constitute inside information stipulated under the Market Abuse Regulation (EU) No. 596/2014 (“MAR”) and the retained UK law version of MAR pursuant to the Market Abuse (Amendment) (EU Exit) Regulations 2019 (SI 2019/310) (“UK MAR”). Upon the publication of this announcement via the Regulatory Information Service, this inside information is now considered to be in the public domain. For the purposes of MAR, UK MAR, Article 2 of Commission Implementing Regulation (EU) 2016/1055 and the UK version of Commission Implementing Regulation (EU) 2016/1055, the person responsible for releasing this announcement is Neil Catto, Chief Financial Officer of boohoo group plc. boohoo group plc ("boohoo" or "the Group") Acquisition of British heritage brands Dorothy Perkins, Wallis and Burton out of administration boohoo, a leading online fashion retailer, is pleased to announce that it has agreed to acquire all of the e-commerce and digital assets and associated intellectual property rights, including customer data, related business information and inventory of the Burton, Dorothy Perkins and Wallis brands (“the Brands”) from the joint administrators of Arcadia Group Limited (in administration) and its relevant subsidiaries (“the Transaction”). boohoo will pay £25.2 million in cash, funded from existing cash resources, on completion. Strategic Rationale • Significant opportunity to grow boohoo’s market share across a broader demographic -
Antoinette Burton the University of Illinois, Urbana-Champaign E-Mail: [email protected] Education
Antoinette Burton The University of Illinois, Urbana-Champaign e-mail: [email protected] Education Ph.D., 1990: Modern British History, University of Chicago M.A., 1984: Modern British History, University of Chicago B.A., 1983: Yale University; cum laude, with distinction in History Academic Employment History Swanlund Endowed Chair, 2018- Center for Advanced Study Professor, 2018- Bastian Professor of Global and Transnational Studies, 2004-2018 Professor, History, 2001-present Associate Professor, History, 1999-2001 Assoc. Director of Women’s Studies and Senior Lecturer, History Johns Hopkins University, 1996-99 Postdoctoral Teaching Fellow in Women’s Studies and History Johns Hopkins University, 1993-96 Assistant Professor, History, Indiana State University, 1990-93 Administrative Experience Director, Humanities Research Institute, 2016-present; Interim Director, (then) IPRH, 2015-2016 University of Illinois Presidential Fellow, 2016-2018 American Historical Association Program Chair, 2018 annual meeting Interim Head, Department of Sociology, UIUC, 2013-15 Chair, Department of History, University of Illinois, Urbana-Champaign, 2005-2010 Co-editor, with Jean Allman, Journal of Women’s History, 2004-2010 Principal Investigator Andrew W. Mellon Foundation, Humanities without Walls ($12.2million) Andrew W. Mellon Foundation, Emerging Areas in the Humanities ($2m) Andrew W. Mellon Foundation, Publishing without Walls (co-PI; $1m) Andrew W. Mellon Foundation, The Odyssey Project ($650,000) Andrew W. Mellon Foundation, “Interseminars” (planning