Inland So Cal United Way

For The Quarter Ending Dec 31, 2020

211 San Bernardino County Quarterly Update 211 Data Summary for Quarter Ending Decembe 31, 2020

211 News Items

211 has text messaging capabilities, live M-F 8am-5pm! People simply text their zip code to 898211.

For COVID-19 vaccinations information, go to https://sbcovid19.com/vaccine/locations/#load

ConnectIE.org… check it out! A partnership between 211, IEHP, IEHIO (Inland Empire Health Information Organization), and CVHIP (the Desert Healthcare District) has created ConnectIE.org for easy web-based resource information access.

211 Statistics in Brief

Quarter total referrals to services: 21,854 Total 2020 referrals to services: 48,303 Quarter total for 'regular' 211 calls & texts answered: 16,241 Total calls & texts answered in 2020: 12,502 Quarter total 211sb.org web portal users: 15,328 (30,112 for the year) Agencies listed in 211 database: 984 (Plus 400+ in shared statewide database) Programs listed in 211 database: 2,853 (Plus 1,000+ in shared statewide database) Agencies / Programs in 211 database verified during the quarter: 194 / 320 Number of Child Abuse calls forwarded through 211: 311 Total 2020 Child Abuse calls through 211: 535 Total Child Abuse calls since December of 2009: 18,080 Percentage of female callers: 76% Total quarterly number of children in callers' homes: 7,413 Total known number of children under 6 for the quarter: 2,164 Households of more than 9 people for the quarter: 13 Top calling cities in descending order for the quarter: San Bernardino, Victorville, Ontario, Fontana Barstow, San Bernardino, Victorville, Adelanto, Ontario, Top calling cities/towns per capita in descending order: Colton, Apple Valley, Yucca Valley, Lucerne Valley, Upland, Highland, Redlands, Rialto

Advocacy performed: Adult Abuse 1 (Past 3 months) Child Abuse 0 Domestic Violence 2 Emergency/911 0 Maternal Health Crisis 0 Reentry Crisis 2 Suicide Call 1

Target Populations: Homeless 2237 14% (overlapping) Senior/Aging Adult 1943 12% (Past 3 months) Disabled 1578 10% Other 953 6% At Risk of Homelessness 663 4% Dislocated Worker * 452 3% Served in the U.S. Military 248 2% Previously incarcerated 175 1% Victim of Domestic Violence 77 * (Laid off, displaced homemaker, previously self-employed)

Note that 86 (35)% of veterans were also homeless or at risk and 80 (32%) were also disabled. Of the 5,504 callers who shared transportation dependency, only 53% have their own vehicle.

1 of 38 Caller Needs

Unmet Needs

2 of 38 Zero to 5 Families' Needs Health Screening/Diagnostic Temporary Financial Assist Edu Institutions/Schools 1% Transportation 1% Disaster Services 1% Community/Govt/Administrati Health Supportive Services 1% 1% ve 0% 1% Other Mental Health Assessm/Treat 1% 2% Employment 2% Information Services Housing/Shelter 2% 29% Legal Services 4%

Individ/Family Support 6%

Public Assistance 8%

Material Goods 8%

Utilities Food 25% 8%

Number of Zero to 5 family calls: 1534 Zero to 5 callers self identifying as homeless or at risk: 299 19% Zero to 5 callers with Maternal Mental Health needs: 13 Zero to 5 callers with Domestic Violence needs: 23 1% Zero to 5 callers self identifying as disabled: 78 5% Note, this is an unusually high number of disabled First 5 callers; and 27% were between 29 and 40 years old. Homeless: 165 11%

Zero to 5 Families Main Sources of Income last 3 months

Employed; TANF/CalWorks EDD/ Unemployment; Self-Employed 1% Employed 1% Child Support SSDI 1% 1% Disability 2% Other 2% 2% EDD/ Unemployment; Employed TANF/CalWorks 25% 2%

Other 2% TANF/CalWorks; SSI 4% SSI 7%

EDD/ Unemployment 12% None 19%

TANF/CalWorks 19%

Percentage of First 5 families without their own transportation: 30%

3 of 38 In my new role as Director of Health Initiatives, this is likely the final 211 report that will be produced me. Note the merger of United Ways resulting in the new name of Inland SoCal United Way. Also, there is now one 211 for the Inland area: Inland SoCal 211+.

Thank You and Be Well!

Gary Madden, Director of Health Initiatives Inland SoCal United Way 909-980-2857 ext 202 [email protected] And many thanks to our major funders:

4 of 38 2-1-1 San Bernardino County

October through December, 2020

Total number of documented calls 3000

6,000 2500 5,562 5,492 5,500 5,187 2000

5,000 1500 4,414 4,500 1000

4,000 500

3,500 0 Dec, 2019 Dec-2020 3,000 Sep Dec Nov Oct Agencies Programs

Total countywide number of documented I&R calls & texts** Agencies Database totals Programs Oct 5,187 1,002 Dec-2019 2,972 Nov 5,492 1,003 Dec-2020 2,819 Dec 5,562 (And 400+ additional State & National Resources in statewide database) Sep 4,414 ** Does not include hangups, wrong numbers, internal, etc. Known number of children involved Known # of callers with children in the households 3000 1300

1200 2500 1,199 2,571 1,174 2,506 1100 2,336 1,107 2000 1000

900 1500

800 1000 700 500 600

500 0 Oct Nov Dec Oct Nov Dec

Call totals per # of children in household: Total Known Number of Children Oct Nov Dec Oct 2336 0 or unknown 4,080 4,293 4,363 Jan-00 Nov 2,571 1 446 464 453 Mar-01 Dec 2,506 2 347 364 340 Nov-01 3 179 210 231 Jun-01 Percentage of callers w/children 21% 4 73 100 91 Oct-00 5 29 35 42 May-00 First 5 Calls 6 16 10 9 Apr-00 Known # of First 5 Children this quarter 2,164 7 10 14 5 Mar-00 Total number of calls this Quarter 16,241 8 7 2 1 Feb-00 Total # of First 5 Calls 1534 9 1 Jan-00 Percentage of F5 calls 9% More than 9 1 0 2336 Total known number of children underJan-00 6 Jan-00 Total 1107 1199 1174 600 Jan-34 Dec-53 Jan-00545 Jan-00 481 508 Known totals per stated # of children under 6: 500 Jan-00 Jan-00 Oct Nov Dec #VALUE! #VALUE! 0 or unknown 4,706 4,984 5,054 400 ################################################# ######### 1 328 354 361 1900 1043 Nov-17 Nov-49 118 115 148 854 762 Feb-37 Aug-46 2 300 3 24 27 31 263 246 Oct-01 Apr-02 4 9 8 3 59 80 Mar-00 Jan-00 5 3 2 23 20025 30 20

6 1 children# of First 5 0 #VALUE! #VALUE! 7 100 0 8 1 8 9 0 0 More than 9 1 1 2164 Oct Nov Dec Total F5 Calls 481 508 545

5 of 38 2-1-1 San Bernardino County

Total # in household: Total in Household percentages Total in household 3 Oct Nov Dec 14% Unknown (not in chart) 2,324 2,178 2,154 NA 2324 (% of total calls where the total # in household4 is Unknown) 0.4480432 1 1168 1452 1558 41% 4178 1 member in household2 11% 0.4079637 2 668 763 727 23% 4316 2 members in 23%household 0.2333217 3 395 422 432 14% 3747 3 members in household 5 6 0.1379672 4 315 289 319 11% 3692 4 members in household 5% 2% 0.1100244 5 157 211 219 5% 2935 5 members in household 70.0548376 2% 6 67 97 84 2% 1488 6 members in household 0.023402 7 45 33 46 2% 868 7 members in household 80.0157178 8 18 28 17 1% 504 8 members in household 1%0.0062871 9 25 13 4 1% 378 9 members in household 1 0.0087321 9+ 5 6 2 0% 117 More than 9 members in household41% 0.0017464 0.03 24547 Total 2863 3314 3408 2863 Total people represented in this quarter's calls 24547

Age: Age 18 - 20 Oct Nov Dec Known Consumers13 - 17 2% Age - Percentages 0 - 5 2 1 0-5 Years 0% 0.0006596 6 -12 2 3 6 3032 6-10 Years 0.001947 13 - 17 5 10 11 2568 11-19 Years 65 & Over 21 - 28 0.0179128 15% 13% 18 - 20 46 62 61 2568 21-29 Years 0.1561526 61- 64 21 - 28 401 396 463 2568 30-39 Years 29 - 34 0.1347352 8% 11% 29 - 34 346 431 450 2568 40-49 Years 0.1468069 35 - 40 377 438 444 2568 50-59 Years 0.1838006 50 - 60 35 - 40 41 - 49 472 536 508 2568 60-65 Years 0.2616822 22% 13% 50 - 60 672 801 839 2568 Older than 65 41 - 49 0.095405 61- 64 245 354 287 2568 Older than 65 16% 0.0894544 65 & Over 464 559 652 5187 Total 3032 3031 3070

Gender Gender Oct Nov Dec Caller Gender Percentages Female 2723 2862 2771 5187 Male Male 0.5249663 Male 1244 1263 1299 5187 Female 31% 0.2398303 Female 10 20 9 Other 5187 Other 69% 0.0019279 Transgender 5187 Transgender 0 Undisclosed 1,585 1347 1108 5187 0.3055716 % of Female callers from total known 0.3127986 Total 5,187 5,492 5,562 Language Language Oct Nov Dec 2336 English 5026 5174 4742 2336 Spanish 536 318 445 Spanish 10% Other 2336 Percentage Spanish Calls 0.2294521 English 2336 90%

Caller relationship to person in need: COVID-19 Relationship 16% Family Oct Nov Dec 3541 0.730584581 6% Self 2587 2523 2293 2798 3541 0.159841853 COVID-19 566 524 450 955 3541 0.063823779 Friend Family 226 231 189 193 3541 0.020615645 2% Friend 73 77 51 77 3541 0.020898051 Professional/Age Self Professional/Agency 74 59 40 51 3541 0.004236091 Caregiver ncy 73% Caregiver 15 4 8 11 1% 2%

6 of 38 2-1-1 San Bernardino County

Race/ ethnicity Race/ ethnicity Oct Nov Dec Race/Ethnicity Percentages Hispanic/Latino 1157 1083 957 32% 3617 Hispanic/Latino0 500 1000 1500 2000 2500 30000.31987843500 Black 993 900 865 27% 3617 Black 0.2745369 White 712 820 604 20% 3617 White 0.1968482 Other 190 247 199 5% 3617Hispanic/LatinoOther 0.0525297 Mexican 207 166 135 6% 3617 Mexican 0.0572297 Multi-Race 130 129 97 4% 3617 Multi-Race 0.0359414 Mexican-American 94 96 77 3% 3617 Mexican-American 0.0259884 Native American 20 29 17 1% 3617 Native American 0.0055294 Black Asian 30 9 27 3617 Asian 0.0082942 Filipino 18 6 5 3617 Filipino 0.0049765 Pacific Islander 7 15 7 3617 Pacific Islander 0.0019353 Hawaiian 13 8 3 3617 Hawaiian 0.0035941 Puerto Rican 4 5 13 3617 WhitePuerto Rican 0.0011059 Central American 12 4 3617 Central American 0.0033177 Asian-Indian 6 5 5 3617 Asian-Indian 0.0016588 Spanish 2 1 7 3617 Spanish 0.0005529 Cambodian 8 1 3617 Cambodian 0.0022118 Other Guamanian 6 1 3617 Guamanian 0 Japanese 2 1 4 3617 Japanese 0.0005529 Chinese 4 2 3617 Chinese 0.0011059 South American 4 2 3617 South American 0.0011059 Samoan 1 4 3617 MexicanSamoan 0.0002765 Vietnamese 1 2 3617 Samoan 0.0002765 Laotian 1 2 3617 Laotian 0.0002765 Cuban 1 1 1 3617 Cuban 0.0002765 Unknown 1570 1959 2527 Multi-RaceUnknown 1570 Total Known 3617 3533 3035

Sources of income: Oct Nov Dec 3470 0.23314121 Retirement Source of income SSDI None 809 800 705 3470 0.232853026 4% Benefits SSI 808 688 647 3470 0.153314121 2% Other Employed 532 506 526 3470 TANF/CalWorks0.09221902 2% EDD/ 6% EDD/ Unemployment 320 404 302 3470 0.05907781 Retirement Unemployment TANF/CalWorks 205 162 111 3470 0.038040346 Benefits; SSI 9% SSDI 132 150 141 6131 0.013700864 1% Retirement Benefits 84 112 59 3470 0.016714697 Disability Other 58 50 64 3470 0.047838617 1% Retirement Benefits; SSI 44 51 42 Disability 42 53 36 All other combinations Self-Employed 54 35 31 Employed 15% 5% TANF/CalWorks; SSI 31 32 27 SSI; SSDI 32 24 33 EDD/ Unemployment; Employed 17 29 43 Other; SSI 34 21 22 None SSI Child Support 39 21 13 23% 23% Employed; SSI 28 21 18 EDD/ Unemployment; SSI 22 25 15 EDD/ Unemployment; TANF/CalWorks 13 27 14 All other combinations 166 177 89 None; Public None; Ride 3470 Transportation Dependency 0.67 Transportation 0% Transportation dependency: 0% Oct Nov Dec 0 Bicycle#REF! Own Vehicle 1316 1330 1172 0 #DIV/0!1% Own Vehicle None 592 553 423 Ride; Public0 #DIV/0! 55% Ride 236 227 200 Transportation0 #DIV/0! Public Transportation 157 143 139 2%0 #DIV/0! Ride; Public Transportation 57 63 64 Public0 #DIV/0! Bicycle 17 16 7 Transportation None; Public Transportation 9 15 13 7% None; Ride 12 6 13 None Own Vehicle; Ride 7 8 10 Ride 25% 10% None; Ride; Public Transportation 2 9 11 Other combinations 24 14 19

7 of 38 2-1-1 San Bernardino County #REF! Calls per city/town Calls by city 0 500 1000 1500 2000 2500 3000 3500 4000 4500 City Oct Nov Dec San Bernardino 974 1030 988 19% Victorville 498 497 571 10% San Bernardino Oct Nov Dec Ontario 450 437 497 9% Fontana 391 349 307 8% Rialto 179 212 192 3% Hesperia 193 221 168 4% Rancho Cucamonga 188 184 154 4% Barstow 167 159 153 3% Victorville Oct Nov Dec Upland 131 180 163 3% Colton 145 128 169 3% Redlands 141 149 124 3% Apple Valley 174 128 105 3% Highland 110 124 120 2% Ontario Adelanto 105 98 99 2% Chino 110 114 67 2% Montclair 69 104 73 1% Yucaipa 52 57 56 1% Yucca Valley 55 56 42 1% Fontana Bloomington 49 41 46 0.01 Loma Linda 32 25 38 0.01 4660 1697.563636 Chino Hills 30 22 22 0.01 4660 1980.490909 Twentynine Palms 21 28 24 0.01 1414.636364 Crestline 18 20 22 0.01 1697.563636Rialto Joshua Tree 21 18 19 0.01 1980.490909 Lucerne Valley 15 22 17 0.01 1603.254545 Phelan 18 20 15 0.01 1414.636364 Del Rosa 21 22 7 0.01 471.5454545 Mentone 17 15 17 0.01 471.5454545Hesperia Big Bear City 15 12 9 0.01 1320.327273 Running Springs 5 14 13 0.01 754.4727273 Grand Terrace 5 12 12 0.01 #REF! Helendale 14 11 2 0.01 754.4727273 Big Bear Lake 8 5 12 0.01 Rancho282.9272727 Cucamonga Base Line 8 3 13 #### #REF! Muscoy 3 13 7 #### #REF! Wrightwood 8 6 6 #### #REF! Trona 5 12 2 #### #REF! Alta Loma 12 4 2 #### #REF! Barstow Newberry Springs 12 3 2 #### #REF! Needles 3 4 10 #### #REF! Twntynine Plm 4 4 8 #### #REF! North Loma Linda 4 5 7 #### #REF! Big Bear 5 5 4 10 0 Upland Lake Arrowhead 4 3 6 10 0.1 Landers 4 8 10 0.1 Oro Grande 1 3 8 10 0.7 Morongo Valley 1 10 10 0.3 Daggett 7 1 3 10 0.4 Forest Falls 3 6 2 10 0.3 Colton Devore Heights 4 3 4 10 0 Yermo 3 2 6 10 0 Etiwanda 2 4 4 10 0.2 Spring Valley Lake 4 2 1 10 0.2 Pinon Hills 2 3 1 10 0.1 Redlands Big River 2 1 3 10 0 Oak Hills 2 2 2 10 0.4 Twin Peaks 3 2 1 10 #REF! Hodge 1 1 3 10 #REF! Sugarloaf 5 10 #REF!Apple Valley Boron 4 1 Other, Outside County or Unknown 659 871 1,121

8 of 38 2-1-1 San Bernardino County 5187 Monthly estimated household income Monthly estimated household income $0-400 690 690 626 504900 $401-900 610 644 614 800 $901-1500 835 841 714 700 $1501-1999 260 261 185 576 600 $2000-2500 166 173 138 576 Known Income Breakdown 500 $2501-3000 61 64 59 576 0.451388889 400 $3001-3500 34 37 28 576 0.288194444 $3501-4000 32 19 10 576300 0.105902778 $4001-4500 8 2 10 576200 0.059027778 $4501-5000 4 6 9 1007 4.571428571 $5501-6000 4 1 70 1.142857143 $6001+ 7 5 3 $0-400 1.333333333$401-900 $901-1500 $1501-1999 $2000-2500 $2501-3000 576 3 1.333333333 How caller learned about 2-1-1 3 2.333333333 Doctor 211 (Outside Cable TV Oct Nov Dec Office/Clinic County) 2% Resource List 3% 1% Friend/Family (Word of Mouth) 691 648 571 ### 3% County Agency 413 391 319 2271 Social Service Hospital Other 125 130 124 1299 5618Agency0.122997508 1% Internet 109 116 104 912 56184%0.073513706 Utility Company 106 71 80 664 5618 0.022249911 Other I&R Other I&R 90 58 68 189 5618 0.019401922 4% Social Service Agency 64 67 65 159 5618 0.018867925 211 (Outside County) 68 77 37 127 5618 0.016019936 Doctor Office/Clinic 42 40 55 115 5618 0.011391954 Cable TV 25 80 19 106 5618Utility0.012103952 Company Resource List 22 20 10 82 5618 0.007475975% Hospital 12 21 19 66 5618 0.004449982 Church 20 19 12 65 5618Internet0.003915984 Law Enforcement 25 13 13 55 56186%0.002135991 Local Government 17 16 16 52 5618 0.003559986 Brochure 13 15 6 50 5618 0.004449982 Newspaper 2 21 10 35 5618Other0.003025988 Veterans Organization 8 1 12 29 56187%0.002313991 Friend/Family School 6 8 7 28 5618 0.000355999 (Word of Mouth) Radio 7 9 5 27 5618 0.001423994 36% Parole/Probation Officer 4 2 5 20 5618 0.001067996 Billboard 7 2 1 19 5618 0 WDD/AGCC 1 7 1 11 5618 0.000711997 911 5 1 3 11 5618 0.001245995County Agency Crisis Line 4 2 1 10 5618 0.000177999 21% HR 2 2 8 5618 0.000355999 Magazine 2 1 8 5618 0.335706657 Phone Book 1 2 3 Detention Center 1 1 1 3 Return Caller (not in chart) 1840 1691 1484 2 Unknown (not in chart) 1886 2467 2673 41% Why referral was not given 0 50 100 150 200 250 300 350 Why referral not given Reason Reason Oct Nov Dec Information Only Information Only 307 225 267 Incomplete Call 204 187 159 Transferred Call 190 150 126 Incomplete Call CES Status Update 107 66 77 No Program found to meet need 66 58 41 Transferred Call Refused Referral 56 68 38 Chronic Caller/Abusive Caller 18 24 8 CES Status Update

9 of 38 211 San Bernardino County Report

Random Callback Survey Responses 2020 Callback Surveys of 291 respondents Contacted Agencies Because of COVID-19 we were only able to performed 291 callback surveysin 2020.

For those who gave responses Yes No-telephone system too other than "No response": complicated 94% of callers were satisfied with the services received from 211. 98% 76% reported that referrals REFERRALS WERE ACCURATE received from 211 were accurate.

98% actually contacted the 24% resources referred by 211.

Yes No 57% report receiving the needed help. 20% said referrals were not useful. 12% could not connect with the agencies. 9% said 76% agencies were out of funding. 2% indicated that the telephone system was too complicated.

RECEIVED NEEDED HELP 100% report that they would call 2% 211 again if they need additional help. 9% Yes

12% No-did not find referrals useful Will use 211 service again

No-could not get hold of the Agency No-Agency out of funding 56%

21% No-telephone system too complicated 100.00 %

Yes

10 of 38 211 Call Center Metrics: October - December 2020 Avg Handle Avg Inbound Avg Speed Inqueue Outbound Direction Skill Name Queued Abandons % Abandon Time ACD Time Abandon Handled Of Answer Time Handled Time Inbound Aging Adults 3811 2557 1069 28.05% 00:08:22 00:46:14 2480:28:40 351:42:12 00:10:25

Inbound Food Assistance 2346 1645 606 25.83% 00:07:29 00:43:53 1504:11:24 202:24:16 00:09:47

Inbound Homeless Assistance 6101 4863 1038 17.01% 00:06:02 00:17:02 1865:19:38 462:28:49 00:15:31

Inbound IEUW Covid State line - Eng 116 77 30 25.86% 00:05:37 01:06:04 100:23:13 06:42:22 00:14:13

Inbound IEUW Covid State line - Spn 16 9 7 43.75% 00:07:27 00:43:25 08:15:37 01:02:29 00:14:59

Inbound IEUW_CalFresh 26 3 11.54% 00:14:55 00:04:58

Inbound IEUW_EmploymentNavigator 7 1 14.29% 00:03:56 00:03:56

Inbound LLU Medi-Cal Enrollment - Eng 51 37 14 27.45% 00:18:33 00:02:27 06:07:09 11:26:35 00:19:46

Inbound LLU Medi-Cal Enrollment Spn 50 50 100.00% 11:18:33 00:13:34

Inbound Pre School Services 194 77 86 44.33% 00:04:09 26:14:41 2673:34:48 05:33:50 00:28:38

Inbound Reentry Services 578 3 66 11.42% 00:03:24 00:00:26 05:26:09 00:10:06 00:04:55

Inbound San Bernardino English 7419 4642 2422 32.65% 00:07:21 00:47:19 4760:55:27 557:58:51 00:14:20

Inbound San Bernardino Spanish 2966 1341 1516 51.11% 00:09:29 00:44:32 1472:34:54 207:44:37 00:11:01

Inbound Together 4 IE 791 688 103 13.02% 00:06:29 00:00:42 13:34:54 74:18:58 00:03:11

Inbound Veteran Specialist 1 13 12 92.31% 00:14:05 00:01:10

Inbound Veterans Services 1320 764 474 35.91% 00:06:23 00:44:43 780:06:53 74:05:00 00:14:08

Outbound San Bernardino outbound 00:02:54 935:39:32 17692 Grand Outbound 25805 16703 7497 29% 0:42:45 15697:00:50 2892:19:15 0:12:50 Total

11 of 38 211 Referrals

2020 October - December Referrals Agency / Program Referral Totals 211 Bay Area 1 Information and Referral 1 211 Kern County 4 Information and Referral 4 211 Los Angeles County 230 Information and Referral 230 211 Orange County 15 Information and Referral 15 211 San Bernardino County 1759 211 CAREERS 171 211 San Bernardino County 31 211 Veterans Helpline 23 CalFresh Application Assistance 897 Children and Family Helpline 5 Pathways Home 579 Preschool Services Helpline 20 Reentry Helpline 33 211 San Diego 10 Information and Referral 10 211 Santa Barbara County 1 211 Information and Referral 1 211 Ventura County 1 211 Ventura County 1 211.ORG 9 211.org 9 29 Palms Community Food Pantry & Outreach Ministries 2 USDA Food Distribution and Food Pantry 2 360 Community Thrift 11 Food Pantry 11 3Ps Christian Ministries 22 Food Pantry 13 Turkey Giveaway 9 A Caring Touch Care Service 10 Caregiving and Companionship 10 Able Mediation and Counseling Services 5 Counseling Services 4 Parenting Skill Classes 1 Abundant Living Family Church 86 Christmas Toy Giveaway 6 Counseling Services 1 Food Pantry 69 Thanksgiving Baskets 10 Abundant Living Mission HD 2 New Hope 2 Academy for Grassroots Organizations 1 Training 1 ACT Family Counseling Services 19 Counseling Services 19 Adelanto Animal Care & Control 2 Dog License and Vaccinations 1 Spay and Neuter Voucher Program 1 Adelanto Community Health Center 2 Clinic 2 Adelanto Community Resource Center 20 Food Pantry 20 Adelanto Senior Center 18 Food Pantry 18 Advanced Women's Healthcare 2 Women's Healthcare 2 AFFORDABLE HOUSING 13 Affordable Housing 13 Agape Christian Fellowship 12 Food Pantry 12 Agingnext 3 Ride & Go 3 AIM High Sober Living 18 Sober Living 18 Akoma Unity Center 31 Feed the Need Food Program 31 Alcoholics Anonymous 1 Alcoholics Anonymous 1 Alliance Human Services 1

12 of 38 211 Referrals

Foster Parent Recruiting and Training Services 1 Al-Shifa Clinic 4 Dental Clinic 1 Medical Clinic 3 Ambassadors for Christ 1 Food Program 1 AMERICAN ACADEMY OF FAMILY PHYSICIANS (AAFP) 1 National Referral Line 1 AMERICAN ASSOCIATION OF RETIRED PERSONS (AARP) 1 AARP 1 American Cancer Society - Riverside 2 Education and Support 2 AMERICAN CIVIL LIBERTIES UNION (ACLU) 1 Election Protection Hotline 1 American Civil Liberties Union Of Southern California 2 Civil Liberties and Legal Issues 2 AMERICAN DIABETES ASSOCIATION (ADA) 1 Diabetes Support Services (ADA) 1 AMERICAN ELDER CARE RESEARCH ORGANIZATION 1 Eldercare Financial Resource Locator Tool 1 American Heart Association - Riverside 1 Public Education and Public Advocacy 1 American Lung Association in California - San Bernardino 1 Freedom From Smoking Online Clinic 1 AMERICAN MEDICAL ASSOCIATION (AMA) 1 Medical Education and Referrals 1 American Red Cross - Desert to The Sea Region 5 Disaster Relief and Recovery 4 Disaster Service Center 1 Another Level for Women 55 Christmas Event 25 Nourish Food Pantry 27 Turkey Dinner 3 Another Way 124 Basic Needs Program 124 ANXIETY AND DEPRESSION ASSOCIATION OF AMERICA 1 Support Services 1 Apple Valley Senior Center 1 Senior Fitness Activities 1 Arlanza Family Health Center 4 Family Health Center 4 Armed Services YMCA 3 Food Bank 2 Thrift Store 1 Armstrong Community Center 25 Drive Up Senior Meals 23 Senior Delivery 2 Arrowhead Regional Medical Center 38 COVID-19 Drive-Through Testing 27 Emergency Department 1 Family Health Center 7 Hospital Services 1 Mobile Medical Clinic 2 Arrowhead United Way 3 Arrowhead United Way 3 Ascend Hospice 10 Bereavement 9 Bridge classes 1 Asian-American Resource Center 2 English as a Second Language 1 Homework After School Program 1 Aspiranet 4 Transitional Housing Program Plus 4 Assistance League of Redlands 6 Dental Center 6 Assistance League of San Bernardino 4 Children's Dental Center 1 Operation School Bell 3 Assure Pregnancy Clinic 2 Bridges Parenting Education and Support 2 AT&T 1 Access 1 Avector 13 Transitional Housing 13 Barstow Community College 8

13 of 38 211 Referrals

Extended Opportunity Programs and Services 2 Food Pantry-COVID 19 6 Barstow Humane Society 1 Animal Care 1 Barstow Police Department 1 Police Department 1 Barstow Senior Center 4 Barstow Senior Nutrition 3 Senior Services 1 Barstow Senior Nutrition 9 Congregate Meals 3 Home Delivered Meals 6 Behavioral Awareness Center of San Bernardino County 16 Counseling Services 14 Domestic Violence Classes 1 Parenting Classes 1 Better Business Bureau 5 Complaint Department 5 Big Bear Discovery Center 1 Campgrounds 1 Big Bear Four Square Church 7 Food Pantry 7 Blessing Center 16 General Dentistry 4 Medical Clinic 8 Transformative Housing 4 Bloomington Branch Library 1 Homework Lab 1 Borrego Health 19 Coronavirus Triage Hotline 3 Dental Care 6 Primary Care 10 Boys & Girls Club of Barstow 1 Homework and Tutoring 1 Boys & Girls Club of Fontana 1 Core Programs 1 Boys & Girls Club of Greater Redlands-Riverside 1 Homework and Tutoring 1 BOYS TOWN NATIONAL HOTLINE 1 Boys Town National Hotline 1 Brainstorming 4 Us 1 Brain Injury Support and Resources 1 Bridge Church of the Nazarene 33 Lifeline Ministries 33 Building A Generation 1 Counseling Services 1 CALIFORNIA ADVOCATES FOR NURSING HOME REFORM (CANHR) 1 Advocate Services 1 CALIFORNIA BUREAU OF AUTOMOTIVE REPAIR 2 Vehicle Community Assistance Program 2 California Conservation Corps - San Bernardino 3 Training and Education Program 3 California Council of the Blind 1 Community Services 1 CALIFORNIA DEPARTMENT OF CONSUMER AFFAIRS 5 Department of Consumer Affairs 5 CALIFORNIA DEPARTMENT OF CONSUMER AFFAIRS BUREAU OF AUTOMOTIVE REPAIR 8 Consumer Assistance Program 8 California Department of Corrections and Rehabilitation 3 Parole and Community Services Division 1 Parole and Community Team 1 Prisoner Locator Services 1 CALIFORNIA DEPARTMENT OF FAIR EMPLOYMENT AND HOUSING (DFEH) 2 DFEH Support Services 2 CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES (DHCS) 10 Medi-Cal Member and Provider Helpline 8 Medi-Nurse Line 1 Smile California 1 California Department of Housing and Community Development 1 Mobile Home Assistance 1 CALIFORNIA DEPARTMENT OF HUMAN RESOURCES 1 State Human Resources 1 California Department of Insurance 12 California Low Cost Automobile Insurance Program 9 Consumer Service 1

14 of 38 211 Referrals

Earthquake Insurance Information 1 Office of the Ombudsman 1 CALIFORNIA DEPARTMENT OF JUSTICE 2 Americans with Disabilities Act (ADA) 2 California Department of Motor Vehicles 5 DMV Services 5 CALIFORNIA DEPARTMENT OF PUBLIC HEALTH FOOD AND DRUG BRANCH 1 Food and Drug Branch 1 CALIFORNIA DEPARTMENT OF REAL ESTATE 1 Housing Is Key 1 CALIFORNIA DEPARTMENT OF SOCIAL SERVICES 1 Report Welfare Fraud 1 CALIFORNIA DEPARTMENT ON AGING 2 Department of Aging 2 CALIFORNIA FOUNDATION FOR INDEPENDENT LIVING CENTERS 3 Assistive Technology Network 3 California Highway Patrol - Inland Division 8 Freeway Patrol Service 7 TELL-CHP 1 CALIFORNIA HOUSING FINANCE AGENCY 4 Home Loans Assistance (CalHFA) 4 California Public Utilities Commission 1 Federal Lifeline Program (Wireless) 1 California Public Utilities Commission - Los Angeles 3 California Public Utilities Commission 1 LifeLine Telephone Service 2 CALIFORNIA PUBLIC UTILITIES COMMISSION (CPUC) 9 California LifeLine Telephone/Wireless Programs 9 CALIFORNIA REGISTRY 20 California Registry 20 California Room and Board Advisory Coalition 67 Shared Housing 67 CALIFORNIA RX CARD 3 Prescription Savings Card 3 CALIFORNIA SECRETARY OF STATE 1 Business Programs Division - Victims of Corporate Fraud Compensation Fund (VCFCF) 1 CALIFORNIA STATE EMPLOYMENT DEVELOPMENT DEPARTMENT (EDD) 13 Unemployment Insurance (UI) 13 CALIFORNIA STATE GOVERNOR'S OFFICE 6 Governor Gavin Newsom 6 California State University San Bernardino 2 Community Counseling Center 2 CALIFORNIA VICTIM COMPENSATION BOARD 1 California Victim Compensation Program (CVCP) 1 CALIFORNIA VOLUNTEERS 1 AmeriCorps 1 Call for Life Pregnancy Help Center 4 Call for Life Pregnancy Help Center 4 Canine Support Teams 1 Puppy Raiser 1 Canyon Ridge Hospital 3 Assessment and Referral 3 Care Advocates 24 Room and Board 24 Care Wagon Medical Transport 2 Wait Standby Service 2 CARECONNECT USA 1 Mortgage Payment Loans 1 Carolyn Owens Community Center 3 Family Counseling 3 Casa Colina Hospital and Centers for Healthcare 5 Acute Rehabilitation 2 Childrens Services 1 Outpatient Rehabilitation 1 Transitional Living Center 1 Catholic Charities San Bernardino and Riverside Counties 1635 Case Management Advocacy and Referrals 35 Clothing and Household Items 116 Clothing Referrals 7 Disaster Recovery Services 9 Food Assistance 195 Funeral Program 18 Housing and Support Services 4 Prescription Service 8 Rapid Rehousing 80

15 of 38 211 Referrals

Refugee & Immigration Services and Citizenship Workshops 4 Utility Assistance 1159 Cedar House Life Change Center 37 Adult Outpatient Program 4 Adult Residential Treatment 17 DUI Program 1 Oasis House 7 Outpatient Therapy and Counseling Program 1 Withdrawal Management 7 Center for Disease Control and Prevention 1 National HIV STD and Hepatitis Testing 1 Center for Effective Life Transitions 15 Anger Management 1 Drug and Alcohol Intervention 3 Individual Couples and Family Therapy Services 11 Center for Employment Training 6 Automotive Specialist 6 Center for Oral Health 1 Big Bear Dental Clinic 1 Center on Deafness Inland Empire 1 General Services 1 Centers for Medicare and Medicaid Services 3 Skilled Nursing Home Compare 3 Centers of Refuge Counseling 2 General Counseling 1 Support Groups 1 Central City Lutheran Mission 277 Food Distribution 31 Mens Shelter 244 Permanent Supportive Housing 1 Rapid Re-housing 1 Chaffey Joint Union High School District 2 Chaffey Adult School 2 Chance Project 305 Pathways Network 305 Charity Cars 1 Vehicle Donation 1 Child Care Resource Center 24 Book and Toy Lending Library 1 Disaster Child Care Referrals 5 Early Head Start Child Care Partnership 2 Resource and Referral 16 Child Find of America 3 Parent Help 3 Childhelp 1 Child Abuse Hotline 1 ChildNet Youth and Family Services 1 Foster Family Network 1 CHILDREN WITH ATTENTION DEFICIT DISORDER (CHADD) 1 National Resource Center on ADHD 1 Childrens Fund 1 Childrens Fund 1 Chino Hills Counseling 1 Counseling Services 1 Chino Neighborhood House 24 Clothes Closet 3 Food Pantry 21 Chino Senior Center 4 Case Management 1 Home Delivered Meals 1 Senior Luncheon 1 Senior Transportation 1 Chino Valley Unified School District 8 Chino Valley USC Generation Go Program 1 Community CARE Closet 1 EXCEL Program 1 Health Center 5 Chino Valley YMCA 2 Shower Facilities 2 Christian and Missionary Alliance Church 10 Clothing Giveaway 10 Christian Counseling Service 2 Parent Child Interaction Therapy 1 Parenting Skill Classes 1 Christian Development Center 11

16 of 38 211 Referrals

Clothing Giveaway 10 Joshua Project 1 Church of Fire in Christ 42 Groceries of Love Food Pantry 29 Thanksgiving Food Basket Giveaway 13 Citadel Community Development 103 Employment Resources 6 Self Sufficiency Program 47 Transitional Housing Services 48 Youthbuild 2 City of Barstow 14 City Clerks Office 1 Rapid Rehousing 13 City of Chino 20 California State COVID-19 Testing 6 Christmas Toys Giveaway 9 City Hall 1 Thanksgiving Dinner 4 City of Colton 21 City Hall 1 Homeless Prevention 15 Rapid Rehousing 5 City of Corona 1 Affordable Apartments for Families and Individuals 1 City of Fontana 77 City Hall 1 Community Services and Recreation 1 Emergency Rental and Mortgage Assistance Program (ERMA) 62 Fontana Police 2 Housing Rehabilitation Program 1 Jessie Turner Health & Fitness Community Center 9 Public Works 1 City of Hesperia 1 Public Works 1 City of Loma Linda Fire Department 1 Fire and Rescue 1 City of Montclair 92 Assistance 25 City Hall 3 Montclair Medical Clinic 5 Rental Assistance 1 Rental Assistance and Motel Vouchers 58 City of Montclair Fire Department 1 Code Enforcement 1 City of Ontario 154 CARES Act Assistance Program 144 City Hall 2 Community Improvement 3 Promise Scholars 1 Senior Meals Covid-19 4 City of Ontario Fire Department 1 Fire and Rescue 1 City of Palm Springs 1 Affordable Housing Database 1 City of Rancho Cucamonga 47 City Hall 1 Community Services 1 RC Cares Covid-19 Relief Program 43 Senior Meals 2 City of Redlands 18 Animal Control 3 Christmas Toys and Parade 8 Redlands Police Department 1 Senior Services 1 Senior Transportation 4 Youth Coalition Teen Committee 1 City of Rialto 107 Homeless Prevention 25 Police Department 1 Rialto Cares Act Program 81 City of Rialto Fire Department 1 Community Emergency Response Training 1 City of Riverside 1 Affordable Housing Database 1 City of San Bernardino 120

17 of 38 211 Referrals

City Hall 3 Community Centers 1 Eviction Prevention Program 85 Food Distribution 2 Holiday - Winter Wonderland 14 Owner Occupied Housing Rehabilitation Program 3 Parks Recreation and Community Services 1 Police Department 6 Senior Centers 1 Senior Companion Program 3 Supper Meal Program 1 City of Victorville 13 City Hall 2 Community Services 1 Mortgage Assistance Program 1 Senior Home Repair Program 9 CityLink 269 Community Assistance Program 71 Food Warehouse 73 Homeless Prevention 91 Identification Vouchers 10 Thanksgiving Baskets 24 Clare Matrix 6 Adult Outpatient Drug Free Program 2 Medication Assisted Treatment Program 4 Coachella Valley Rescue Mission 1 Homeless Shelter 1 Colorado River Medical Center 1 Medical Bill Assistance Program 1 Colton Joint Unified School District 2 Student Services Center 2 Colton Public Library 1 Storytime and Crafts 1 Colton-Redlands-Yucaipa ROP 3 Generation Go 1 Learning Center/Computer Lab 1 WorkAbility I 1 Community Access Center 1 Information and Referral 1 Community Action Partnership Kern County 4 Women Infants and Children (WIC) 4 Community Action Partnership of San Bernardino County 959 Annual Turkey Giveaway 18 Energy Education and Environmental Services Department 747 Family Development Program 179 Food Bank 13 Volunteer Income Tax Assistance 2 Community Center for Healthy Minds 1 Substance Abuse Program 1 Community Connect 79 211 Riverside County 79 Community Health Action Network 15 CX3 3 Parent Resource Center 12 Community Health Systems 16 Behavioral Health Clinic 2 Dental and Medical Services 6 Medical Clinic 4 Optometry Services 3 Women's Health Clinic 1 COMMUNITY HELPLINE 4 Community Helpline 4 Community Services Ministries 30 Community Health Fair 30 Community Warehouse 52 Domestic Violence Program 2 Food Pantry 47 Job Training and Placement 1 Parenting Skill Classes 1 Reentry Workshops 1 CompCare Medical Group 1 Medical Center 1 Consulate of Mexico - San Bernardino 4 Consular Services 4 Contra Costa Crisis Center 1

18 of 38 211 Referrals

Information & Referral 1 Corona/Norco Rescue Mission 1 Transitional Living Program 1 CORONAVIRUS INFORMATION 3 Economic Impact Payments 1 Eviction Protection 2 County of San Bernardino Department of Veterans Affairs 22 Burial Benefits 1 COVID-19 Veterans Affairs 5 Free Veterans Legal Clinics 4 Home Improvements and Structural Alterations Grant 5 Veterans Claims Assistance 3 Veterans Homes 3 Veterans Pensions 1 County of San Bernardino Preschool Services Department 19 Early Head Start 4 First Time Pregnant Mothers (LIFT) 2 Head Start 9 State Preschool Services 3 Support Services 1 County of San Bernardino Solid Waste Management Division 1 Report Illegal Dumping 1 Covered California 1 California Health Insurance 1 Credit.org 5 Credit Counseling 5 Crestline First Baptist Church 6 Mountain Help 6 CRIME VICTIMS ASSISTANCE NETWORK (I-CAN) 1 I-CAN Support Services 1 CRISIS TEXT LINE 1 Crisis Texting Service 1 Cucamonga Christian Fellowship Compassion Center 41 Clothes Closet 4 Food Pantry 37 Curbside Community Center 15 Food Distribution 15 David & Margaret Youth and Family Services 1 Transitional Housing Program 1 DEAF AND DISABLED TELECOMMUNICATIONS PROGRAM (DDTP) 1 California Telephone Access Program (CTAP) 1 Department of Public Social Services 3 DPSS Calfresh 2 Pandemic Electronic Benefits Transfer (P-EBT) card 1 Department of Rehabilitation Inland Empire District 4 Independent Living 3 Vocational Rehabilitation 1 Desert Manna 177 Clothes Closet 4 Edison Electric Assistance Fund 115 Food Pantry 58 Desert Rose Trauma Recovery 5 Mental Health Program 4 Parenting Skill Classes 1 Desert Sanctuary 24 Baby Station 7 Cedar Chest Thrift Shop 1 Community Resource Center 4 Haley House 2 Haley House Domestic Violence Shelter 4 Thanksgiving Turkey Giveaway 6 Desert Valley Hospital 3 Financial Assistance 2 Hospital Services 1 Didi Hirsch Mental Health Services 3 Suicide Prevention Center 3 Dignity Health - Community Hospital of San Bernardino 38 Behavioral Health Services 6 Community Health Navigator 15 Community Thanksgiving Dinner 17 Diocese Of San Bernardino 1 Disaster Recovery Services 1 DISABILITY RIGHTS CALIFORNIA 4 Support Services 4 Disability Rights Legal Center 3

19 of 38 211 Referrals

Disability Rights Legal Center 3 Disabled American Veterans 3 Disabled American Veterans-Covid 19 2 Veterans Transporation 1 Divine Connections HOPE 9 Domestic Violence Support 9 DONATE CAR FOR CHARITY 3 Car Donation 3 Doves of Big Bear Valley 34 Counseling Services 2 Domestic Violence Shelter 26 Restraining Order Assistance 1 Transitional Housing Program 5 Drug Alternative Program 1 Drug Alternative Program 1 Dynamics for Victims and Supportive Services 15 Anger Management 3 Batterer Treatment 1 Court Advocacy 5 Domestic Violence Education 2 Domestic Violence Support Group 1 Parenting and Co-Parenting Classes 3 East Valley Community Health Center 1 Dental Care 1 Ecclesia Christian Fellowship 58 Food Pantry 40 Free Flu Shot and Covid-19 Testing 12 Soup Kitchen 5 USDA Food Distribution 1 El Sol Neighborhood Educational Center 1 English as a Second Language 1 Emmanuel Temple Christian Methodist Church 19 Food Pantry 19 Employment Development Department 23 CalJobs Employment Services 2 Paid Family Leave 1 State Disability Insurance 5 Unemployment Insurance 12 Youth Employment Opportunity Program 3 Empowered Living Community Outreach 22 Clothes Distribution 16 Soup Kitchen 6 Empowering Success Now 5 Business and Technology Institute 2 Empowering Success Now 2 Youth Programs 1 Envision Education 1 Nursing Resource and Learning Center 1 EPIC HEARING HEALTHCARE(EPIC) 1 Alliance For Affordable Hearing Care 1 EVERYONEON 3 Low-Cost Internet Service and Computers 3 Families Anonymous 1 Drug and Alcohol Support Groups 1 Family Assistance Program 77 Clothing 4 Community Center 1 Domestic Violence Support Group 2 FAM Spot 1 Hope House 39 My Place 5 Next Step 3 Open Door 2 Our House 4 Parenting Skills Classes 1 Restraining Order Court Support 6 Youth Drop-in Center 9 Family Service Agency of San Bernardino 42 Anger Management 4 Domestic Violence Program 3 Individual and Family Therapy 25 Mental Health and Case Management 1 Nurturing Children and Families Parenting Class 2 Outpatient Mental Health Clinic 7 Family Service Association 3

20 of 38 211 Referrals

Senior Nutrition Services 3 Family Service Association of Redlands 44 Case Management 3 COVID-19 Drive Thru Food Distribution box 17 Emergency Food 24 Federal Bureau of Investigation 3 Investigations 3 FEDERAL EMERGENCY MANAGEMENT AGENCY: REGION IX (FEMA) 2 Disaster Response 2 Feed My Sheep 120 Clothes Closet 4 Emergency Food Pantry 96 Food Delivery COVID19 10 Thanksgiving Outreach 10 Feeding America Riverside San Bernardino 2 Agency Food Distribution 2 Fire and Burn Foundation 1 Emergency and Special Assistance Fund 1 First Baptist Church 42 HOPE Pantry 32 Hope Pantry-Thanksgiving Box 10 First Baptist Church Hesperia 5 Good Shepherd Clothing Ministry 5 First Church of the Nazarene 66 Clothes Closet 10 Food Pantry 48 Free Clinic 1 Hot Meals 7 First Presbyterian Church 22 Emergency Bag Food Distribution 20 First Presbyterian Child Care Center 2 Fontana Counseling and Recovery Center 4 Counseling Services 4 Fontana Lewis Library & Technology Center 1 Resume Building Workshop 1 Fontana Unified School District 2 English as a Second Language 2 Food for Life Ministry 12 Food for Life 12 Foothill AIDS Project 19 Case Management 2 Emergency Housing Assistance 12 Homeless Prevention 2 Rapid Rehousing 1 Van Connect 2 Foothill Family Shelter 98 Harolds Help Desk 59 Stepping Stones 28 Thanksgiving Baskets 11 Foundation for Integrated Housing 11 Integrated Housing 11 Foundation for Women Warriors 3 Emergency Financial Assistance 3 Fox Family Services 15 Job Readiness 6 Transportation Services 9 FreedomPop 18 Low Cost Cell Phone and Internet Service 18 Friends of Upland Animal Shelter 2 Pet Adoption 1 Pet Microchipping 1 FrontSight Military Outreach 2 Liaison with the Department of Veterans Affairs 2 GEO 14 Reentry Services 14 George Gibson Senior Center 12 Covid-19 Drive Thru Testing 8 Homebound Meals 4 George White Senior Center 14 Home Delivered Meals 14 Global One Development Center 12 Transitional Age Youth Housing 12 Gods Hand Extended 22 Gods Hand Extended 22 Good Steward Day Care 1

21 of 38 211 Referrals

Child Care Service 1 GoodFaith Medical Transportation 14 Non-Emergency Medical Transportation 14 Goodwill Southern California 40 Bus Passes 17 Career Resource Center 8 Computer Skill Classes 2 Goodwill Retail Stores 13 Grace Vargas Senior Center 3 Senior Center 2 Senior Luncheon 1 Grand Terrace Branch Library 1 Storytime and Crafts 1 Grand Terrace Senior Center 1 Senior Center 1 Greater Faith Grace Bible Church 41 Share and Care Food Baskets 41 Greater Hope Foundation for Children 14 Anger Management 2 Child Abuse Prevention Services 1 Counseling Services 6 Domestic Violence Classes 2 Parenting Classes 3 Guide Dogs of the Desert 1 Guide Dog Training 1 Habitat for Humanity 2 Habitat For Humanity 2 Health Advocates 2 Health Advocates 2 Hearts & Lives 1 Community Counseling 1 Help Hope Live 3 Medical Expenses 3 Helping Hands Pantry 36 Food Distribution 36 Helping Hands Transportation 18 Non-Emergency Medical Transportation 18 HELPLine of Riverside County 1 Crisis Intervention and Suicide Prevention Hotline 1 Hemet Seventh Day Adventist Church Community Services 1 Emergency Food Assistance 1 Hesperia Health Center 2 Hesperia Health Center 2 Hesperia Recreation and Park District 1 Senior Lunch 1 Hesperia Unified School District 5 COVID-19 School Meals 1 Family Resource Center 3 Public Education 1 Hi Desert Medical Center 8 Family Counseling 2 Hospital Services 1 Individual Counseling 5 HICAP of Riverside and San Bernardino County 4 HICAP Medicare Counseling 4 High Desert Child Adolescent and Family Services Center 9 Counseling Services 3 Drug Testing 1 Intensive Outpatient Treatment 2 Outpatient Treatment 2 Parenting Classes 1 High Desert Homeless Services 500 Clothes Closet 4 Emergency Shelter 368 Rapid Rehousing 20 Showers 1 Victor Valley Community Warming Shelter 107 High Desert Phoenix Foundation 4 Burial Expense Assistance 4 High Desert Pregnancy Clinic 5 Family Resource Center 5 High Desert Second Chance 11 Emergency Food Pantry 7 Second Chance Food Distribution 4 High Desert Transitional Living Connection 51

22 of 38 211 Referrals

Clothes Closet 6 Food Pantry 44 USDA Food Distribution 1 Higher Ground Christian Intervention 1 Intervention Program 1 Highland Sam J. Racadio Library and Environmental Learning Center 1 Storytime and Crafts 1 Highland Senior Center 4 Senior Luncheon 1 Senior Transportation 3 Holy Family Catholic Church 14 Food Pantry 14 Home Connect 2 Home Connect 2 Homeownership Preservation Foundation 2 Homeowners Hotline 1 HOPE Hotline 1 HomeStrong USA 10 Debt Consolidation 4 Foreclosure Prevention 2 Heroes Home Repair Program 3 HomeStrong USA 1 Hope Homes 17 Sober Living Homes 17 Hope Now 2 Homeowners Hotline 2 House of Ruth 72 Counseling Services 5 Domestic Violence Shelters 42 Emergency Hotline 16 Legal Advocacy Program 3 Transitional Living 6 Housing Authority of the County of San Bernardino 309 Housing Choice Voucher Program 11 Housing Opportunities for People With AIDS 12 Mainstream Program 30 Public Housing 164 Senior Housing 63 Shelter Plus Care Program 9 Veterans Affairs Supportive Housing Program 20 Howard M Rowe Branch Library 1 Storytime and Crafts 1 Huerta Del Valle 1 Community Supported Agriculture Program 1 HUMAN RESPONSE NETWORK (HRN) 8 Homeless Assistance and Emergency Services 8 Humane Society of San Bernardino Valley 15 Veterinary Clinic 15 Humanity Center 4 Change 2 Counseling Services 1 Mental Health First Aid Training 1 Hutton Community Center 44 Christmas Baskets 42 Home Delivered Meals 1 Senior Center 1 IE Rebound Reentry Services 20 Court Approved Intervention Programs 4 Employment Development 3 Peer to Peer Mentorship 13 IE511 3 Freeway Service Patrol 2 Traffic and Travel Information 1 Iglesia Cristiana Misionera Supremo Llamamiento 48 Clothing Closet 11 Emergency Food Boxes 30 Soup Kitchen 7 Immaculate Conception Church Dinner Hour Ministries 4 Prepared To Go Meals 2 USDA Food Distribution 2 Impact Christian Church 42 Food Pantry 42 Inland Behavioral and Health Services 12 Adult Outpatient Drug Free Program 2 Dental Services 4 Medical Services 3

23 of 38 211 Referrals

Perinatal Care Network 2 Risk Reduction 1 Inland Caregiver Resource Center 8 Caregivers Information and Referral 2 Counseling Services 1 Residential Repairs 3 Respite Care 2 Inland Counties Legal Services 216 Citizenship Assistance 2 Housing Law 24 Legal Aid 1 Legal Assistance 184 Senior Assistance 5 Inland Empire Community Collaborative 2 CARES Act Payment Application Assistance Program 2 Inland Empire Comprehensive Treatment Centers 4 Outpatient Substance Abuse Treatment 4 Inland Empire Family Life Institute 2 Co-Parenting and Relationship Classes 2 Inland Empire Health Plan 92 Community Resource Center 11 Food Boxes-San Bernardino 16 Food Boxes-Victorville 23 IEHP Member Services 37 Living Well With A Disability 1 Nurse Advice Line 3 Psychiatry Walk-In Clinic 1 Inland Empire Healthcare Training Institute 1 CPR Training 1 Inland Empire Latino Lawyers Association Inc. 130 Expungement Project 4 Legal Assistance and Counseling 125 Legal Counsel & Advice Document Preparation 1 Inland Empire Lighthouse for the Blind 1 School for the Blind 1 Inland Empire Ronald McDonald House 1 Health Related Temporary Housing 1 Inland Empire United Way 13 Bus Passes 8 Emergency Food Delivery Program 2 MyFreeTaxes 1 United Way 211 2 Inland Empire Womens Business Center 1 Business Counseling 1 Inland Fair Housing and Mediation Board 179 Fair Housing 148 HUD Approved Counseling Agencies 2 Mortgage Deliquency and Default Resolution Counseling 3 Mortgage Foreclosure Information 2 Senior Services 23 Workshops and Outreach 1 Inland Family Community Health Center 10 Dental Services 2 Medical Services 7 Pregnant and Postpartum Counseling Service 1 Inland Regional Center 9 Case Management 9 Inland Valley Hope Partners 196 Food Pantry 91 Homeless Prevention 21 Our House Family Shelter 75 Rapid Re-housing 9 Inland Valley Humane Society and S.P.C.A 4 Animal Care & Control 1 Licensing Service 2 Veterinary Care Center 1 Inland Valley Recovery Services 86 Adult Outpatient Services 5 Adult Residential Services 10 Adults with Children Residential Services 5 Detoxification 20 Family Counseling 25 Parent Project Classes 1 Recovery and Aftercare Services 3 Thanksgiving Food Giveaway 4

24 of 38 211 Referrals

Transitional Sober Living 13 Inner Vision Ministry 21 Faith Based Transitional Living 21 Innovative Home Care Family 1 Care Package Program 1 INSTITUTE ON AGING (IOA) 8 The Friendship Line 8 IntegraLife Health and Trauma Institute LLC 1 Counseling Treatment Support Group Services 1 Internal Revenue Service - San Bernardino 16 Identity Theft 2 Internal Revenue Service 12 Taxpayer Advocate Service 2 INTERNATIONAL RESCUE COMMITTEE 1 Immigrant and Refugee Assistance 1 Internet Service Providers 24 arcZip 3 AT&T Access 1 Copper.net 8 Dialup 4 Less 1 DSL Extreme 5 Earthlink 1 Frontier Broadband 1 NetZero 1 Spectrum 3 Isaiah's Rock 19 Food Distribution 19 James L Brulte Senior Center 14 Home Delivered Meals 12 Senior Services 2 John Viola LCSW 1 Counseling Services 1 Joshua Tree Community Center 2 USDA Food Distribution 2 Judson Baptist Church 48 Food Pantry 48 Kaiser Permanente Medical Center 3 Lactation Consultation 1 Nurse Advice Line 2 Knowledge and Education for Your Success 69 Rapid Rehousing 63 Veteran Rapid Rehousing 3 Veterans Homelessness Prevention 3 La Leche League - Inland Empire 1 Breastfeeding Information and Support 1 LA LECHE LEAGUE INTERNATIONAL (LLLI) 1 Breast Feeding Support 1 LaSalle Medical Associates 7 Health Clinic 7 Law Library for San Bernardino 1 Law Library 1 Legal Aid Society of San Bernardino 90 Access to Justice Clinic 65 Caregivers Accessing Justice 1 Domestic Violence Assistance 2 We Salute Rialto 22 Levy Community Services 5 Band of Brothers 5 Libreria del Pueblo 1 Immigration Legal Services 1 Life Community Development 12 Reentry Transitional Housing 6 Veterans Transitional Housing 6 Lighthouse of Restoration 33 Children Clothing Closet 9 Lighthouse of Restoration 11 Reentry Hygiene Care Package 5 School Supplies 8 Lighthouse Social Service Centers 86 Adult Reentry Program 17 Family Stabilization Rapid Rehousing Program 24 GPD Transitional Living 6 Hope for Heroes Permanent Supportive Housing 3 Supportive Services for Veteran Families Homeless Prevention 31 Supportive Services for Veteran Families Rapid Rehousing 4

25 of 38 211 Referrals

Transitional Living Services for Homeless Veterans 1 Loma Linda University Behavioral Health 44 Behavioral Medicine Center 24 Counseling and Family Sciences Clinic 8 Psychological Services Clinic 3 Substance Abuse Recovery and Wellness 9 Loma Linda University Medical Center 7 School of Dentistry 6 Shield Program for Adolescent Self-Injury 1 Loveland Church 13 Jubilee Pantry 13 Lucerne Valley Domestic Violence Outreach 1 Domestic Violence Advocacy and Referrals 1 Luque Community Center 26 Colton Community Pantry 12 Free Emergency Food 2 Neighbor Helping Neighbor 10 USDA Food Distribution 2 Lutheran Church of the Desert 17 Community Food Pantry 17 Lutheran Social Services of Southern California 3 Our Children Project 1 Therapy 2 Making a Difference Association (MADA) 6 Counseling Services 2 Domestic Violence Classes 4 MARCHEX 2 Free 411 - Directory Assistance 2 Martha's Village and Kitchen 1 Transitional Shelter 1 Marys Mercy Center 184 Food Pantry 11 Marys Children Program 57 Marys Table 21 Marys Village 20 Saint Joseph Clothes Closet 14 Showers 27 Veronicas Home of Mercy 34 Meals On Wheels - Montclair 2 Home Delivered Meals 2 Meals On Wheels - Redlands 5 Home Delivered Meals 5 Meals On Wheels - Upland 8 Meals On Wheels 8 MEDICAL BOARD OF CALIFORNIA 1 Medical Board 1 Medi-Cal Dental Program 1 Toll Free Beneficiary Line 1 MedicAlert Foundation International 1 MedicAlert 1 MEDICARE 1 Medicare Helpline 1 MENTAL HEALTH ASSOCIATION OF SAN FRANCISCO (MHASF) 1 Peer Run Warm Line 1 Mental Health Systems 27 Adult Outpatient Services 1 DUI Program 1 Helping Hands Kinship Support Services 2 Ontario One Stop Transitional Age Youth Center 20 Recovery and Aftercare Services 1 Therapeutic Behavioral Services 2 Mentone Senior Center and Library 1 Senior Center 1 Mercy House 203 Access Center - Ontario 81 Guadalupe Residence 9 Transitional Housing 113 Meridian Urgent Care 1 Urgent Care 1 Metropolitan Family Medical Clinics 14 Family and Community Medicine 13 Pediatric and Children Services 1 Mexican American Opportunity Foundation 1 Early Care and Education 1 Michelle's Place Cancer Resource Center 1

26 of 38 211 Referrals

Pink Ribbon Assistance Program 1 Mission City Community Network Clinics 10 Medical and Behavioral Health Clinic 10 MODEST NEEDS 1 Self-Sufficiency Grant 1 Molding Hearts Foundation 3 Transitional Housing 3 Molina Healthcare 6 24-Hour Nurse Advice Line 2 Molina Health Plan 4 MONEY MANAGEMENT INTERNATIONAL (MMI) 1 Financial Management and Credit Counseling Services 1 Montclair Hospital Medical Center 1 Financial Assistance Program 1 Montclair Police Department 1 Police Department 1 Morongo Basin Community Health Center 3 LIFT Transportation Services 1 Morongo Basin Healthcare District 2 Morongo Basin Haven 2 Information and Referral Service 2 Morongo Basin Healthcare District 4 LIFT Transportation Services 4 Morongo Basin Transit Authority 2 Local Transportation 2 Morongo Basin Unity Home 15 24 Hour Crisis Line 1 Domestic Violence Shelter 7 Legal Advocacy and Court Support 1 Transitional Housing 6 Mountain Area Regional Transit Authority 4 Dial-A-Ride 2 Public Transportation 2 Mountain Communities Boys & Girls Club 2 After School Program 1 Homework and Tutoring 1 Mountain Counseling and Training 8 Anger Management Classes 1 General Counseling 4 Parenting Classes 1 Probation and Enrichment Counseling 1 Success First 1 Mountain View Family Development 66 Food Pantry 66 Mountains Community Hospital 6 COVID-19 Testing 2 Rural Dental Clinic 3 Rural Health Clinic 1 Mourning Sun Childrens Foundation 1 Sunrise Center 1 NAMI(NATIONAL ALLIANCE ON MENTAL ILLNESS) 1 COVID- Mental Health Support Line 1 Narcotics Anonymous 6 Narcotics Anonymous - California Inland Region (CIRNA) 2 Narcotics Anonymous - Greater Mojave Area (High Desert) 1 Narcotics Anonymous - Inland Empire Foothills 1 Narcotics Anonymous - Inland Empire West 1 Narcotics Anonymous - Southern California Region 1 National Alliance on Mental Illness Inland Valley 1 Family Support Groups 1 National Alliance on Mental Illness Pomona Valley 7 Information and Referral Helpline 7 National Association for the Advancement of Colored People 1 Discrimination Assistance 1 NATIONAL CANCER INSTITUTE (NCI) 1 Cancer Information Service 1 National Community Renaissance of California 429 Affordable Housing 429 NATIONAL DOMESTIC VIOLENCE HOTLINE 11 National Domestic Violence Hotline 11 National Federation of the Blind of California 2 Community Services 2 National Organization of Social Security Claimants Representatives 3 Social Security Attorney Information and Referral 3 Native American Resource Center 1

27 of 38 211 Referrals

Native American Resource Center 1 Neighborhood Housing Services of the Inland Empire 11 Down Payment Assistance 4 Home Buyer Education & Financial Fitness 2 Home Ownership 2 Home Preservation 3 Neighborhood Partnership Housing Services 1 Home Ownership 1 Neighborhood Vineyard Church 33 Food Pantry 33 New Beginnings 51 Thanksgiving Baskets 51 New Beginnings United Methodist Church 13 City Mission 5 Clothing Closet 8 New Creation Behavioral Healthcare Foundation 41 Detoxification 28 Family Treatment 1 Mens Residential Treatment 6 Outpatient Treatment 2 Womens Residential Treatment 4 New Day Recovery Center 16 Anger Management Program 1 Child Abuse Treatment Program 2 Counseling Services 12 Parenting Group 1 NEW HOPE CRISIS COUNSELING HOTLINE 4 Crisis Telephone Counseling 4 New Hope Free Clinic 1 Dental Clinic 1 New Hope Village 1 USDA Food Distribution 1 New Life Chapel 48 Emergency Food 44 Food Distribution 4 New Life Christian Mens Home 1 Men's Residential Program 1 Newberry Springs Service Association 3 Family Center 3 NONPROFIT FINANCE FUND 1 Organizational & Nonprofit Development Services 1 Norman F Feldheym Central Library 1 Storytime and Crafts 1 Northtown Housing Development 31 Food Delivery COVID-19 31 Office of Assemblymember Eloise Gómez Reyes 2 Constituent Services 2 Office of Emergency Services 23 TENS (Telephone Emergency Notification System) 23 Office of the Attorney General 1 Regulatory Services 1 Omnitrans 35 Access Service 24 Go Smart 1 NexTrip 1 Omnitrans 1 Summer Youth Fare Discount 1 Taxi/Lyft RIDE Program 2 Volunteer Driver Program 5 ONLINE PARENTING PROGRAMS 1 Anger Management Class 1 Ontario Health Center 4 Public Health Clinics 4 Ontario Senior Center 14 Senior Luncheon 1 Silvers STARS 1 Social Services 12 Ontario-Montclair School District 1 Parent Educational Center 1 Operation Grace 181 Womens Emergency Shelter 181 Operation New Hope 3 Education Program 3 Operation Provider 294 Christmas Baskets 5

28 of 38 211 Referrals

Food Pantry 4 Utility Assistance 285 Operation Safehouse 24 Harrison House 1 In Crisis Shelter 2 Main Street Transitional Living Program 11 Runaway Shelter 10 Option House Administration 74 Courthouse Family Violence Outreach 5 Domestic Violence Shelter 68 Parenting Classes 1 Orenda Veterans Project 4 Transitional Housing 4 Our Lady of Hope Catholic Church 14 Soup Kitchen 11 USDA Food Distribution 3 Our Lady of the Desert Catholic Church 32 Food Pantry 32 Outreach Nation Clinic 7 Anger Management 1 Domestic Violence Class 1 Mental Health Counseling 4 Parenting Classes 1 Ovitt Family Community Library 2 Library Services 1 Veteran Resource Center 1 P Luv'z Helping Hands Foundation 22 Food 4 the Children 22 Pacific Clinics 9 Clubhouse Programs 1 Donations Accepted 4 Family Resource Center 2 Mental Health Services 1 Youth Mental Health Services 1 Pacific Grove Hospital 1 Chemical Dependency Recovery Program 1 Pacific Lifeline 22 Transitional Housing 22 Parent of Murdered Children Greater San Bernardino/Riverside Area Chapter 1 Support Groups 1 Parents Families & Friends of Lesbians & Gays 1 Support Group/Advocacy 1 ParentzatWork 1 ParentzatWork 1 Parktree Community Health Center 16 Behavioral Health Services 2 Dental Care 10 Health Center 3 Mammogram Screening 1 Path of Life Ministries 4 East County Emergency Shelter Hotline 1 Family Shelter 1 POLM Community Shelter 2 Patricio and Sandra Bracero Haven 2 PSBH 2 Peer Driven Room & Board Advisory Coalition of San Bernardino County 149 Information and Referral 149 Perris Valley Family Resource Center 1 Basic Assistance 1 Phelan Pinon Hills Community Service District 2 Community Service District 2 Planned Parenthood of Orange and San Bernardino Counties 3 General Health Care 1 HIV/AIDS and STD Testing 1 Women's Health 1 Point of Grace Christian Fellowship 55 Christmas Baskets 40 Thanksgiving Baskets 15 Pomona Valley Hospital Medical Center 3 Hospital Services 1 Pregnancy & Postpartum Stress Group 1 Primary Care 1 POSTPARTUM SUPPORT INTERNATIONAL (PSI) 1 Postpartum Support International Warmline (PSI) 1 Pregnancy and Family Resource Center 9

29 of 38 211 Referrals

Resource Center 9 Prescription Assistance 1 Prescription Assistance 1 Project Life Impact 7 Past 7 Provisional Accelerated Learning Center 4 Computer Classes 1 PAL Adult High School 2 USDA Food Distribution 1 Public Health -Riverside University Health System 2 COVID-19 Case Reporting Hotline 1 COVID-19 Drive-In Test Sites 1 Public Health Service Bureau 1 AIDS Drug Assistance Program 1 Rancho Cucamonga and Fontana YMCA 1 Before and After School Child Care 1 Rancho Cucamonga District 1 Fire and Rescue 1 Rancho Cucamonga Police Department 3 Police Department 3 REACH 23 Food Assistance 23 Reach Out 2 BLOCK Drop-in Center 1 Nurturing Parenting Class 1 Reach Out Morongo Basin 10 Medical Transportation 9 Minor Home Repairs 1 Redeemer Lutheran Church 60 Food of the Vine 60 Redlands Community Hospital 1 Family Clinic 1 Redlands Day Nursery 3 Child Care 3 Redlands Inland Women's Care Associates 1 OB/GYN Clinic 1 Redlands Unified School District 2 High School Diploma Program 1 Summer Food Service Program 1 Reentry Clinical Housing and Support Services 2 Housing and Support Services 2 Restoration House of Refuge 34 Transitional Housing 34 Restoring Hope 17 Homeless Assistance 17 RI International 1 Safe Haven Permanent Housing and Homeless Drop-In Center 1 Rialto Child Assistance 6 Food Pantry 6 Rialto Unified School District 3 Health Clinic 3 Rim Family Services 4 Counseling Services 2 DUI - PC1000 Education 1 Recovery and Aftercare Services 1 Rios De Vida 14 Food Pantry 14 Rise of a Fallen Angel 67 Food Pantry 67 River of Life 64 Neighborhood Food Pantry 64 Riverside Community Hospital 1 Hospital Services 1 Riverside County Bar Association 1 Lawyer Referral Service 1 Riverside County District Attorneys Office 1 Restoar Informational Webinar 1 Riverside County Housing Authority 1 Section 8 Housing 1 Riverside County Sheriffs Department 1 Sheriffs Department 1 Riverside Housing Development Corporation 1 Affordable Rental Housing 1 Riverside Superior Court 1 Traffic Cases 1

30 of 38 211 Referrals

Riverside University Health System - Behavioral Health 1 Emergency Treatment Services 1 Rocas Home 31 Rocas Home 31 Rock Church & World Outreach Center 33 Food Pantry 33 Rock n Our Disabilities Foundation 18 Food Pantry 11 Rock n Our Disabilities 7 Rolling Start 339 Assistive Technology 4 Housing Referrals 286 Independent Living Skills and College Prep 1 Information and Referral 26 In-Home Supportive Service Referrals 10 In-Home Supportive Services 6 LGBTQ Support Group 1 Systems and Individual Advocacy 3 Technical Assistance 2 Rose of Sharon 18 Baby Items 17 Pregnancy Resource Center 1 Running Springs Assembly of God 5 Food Ministry 5 SAC Health System 138 Behavioral Health Care 6 Community Resource Center 74 COVID-19 Drive Through Testing 27 CRC Computer Lab 1 Dental Care 11 Federally Qualified Health Center 9 Parenting Skill Classes 1 SAC Health System Clinic 9 Sacred Heart Catholic Church 1 Emergency Food Assistance 1 Safety Net Wireless 6 Wireless Phones 6 Sahaba Initiative - Please Review 47 Counseling 10 Food Pantry 32 Path to Peace 5 Salem Christian Homes 2 Supported Living Services 2 Salvation Army - Southern CA South Division 3 Family Services 1 Food Program 2 Salvation Army of San Bernardino County 541 Christmas Toy Giveaway 1 Community Meals 34 Electric and Gas Assistance Fund 79 Emergency Shelter 365 Food Pantry 41 Laundry Facilities 1 Salvation Army Adult Rehabilitation Center 5 Shower Facilities 15 Samaritan Counseling Center 17 Behavior Education and Management Services 1 Counseling Services 16 San Antonio Regional Hospital 6 Financial Assistance Program 3 Free Flu Shot 2 Urgent Care 1 San Bernardino City Unified School District 10 Access To Learning for All Students 3 Child Development Program 2 COVID-19 Testing 1 Free Flu Shot and Covid-19 Testing 2 Inland Career Education Center 1 Public Education 1 San Bernardino Community Church 4 USDA Food Distribution 4 San Bernardino Community College District 1 Academic and Career Programs 1 San Bernardino Community SDA Church 10 Food Distribution 2

31 of 38 211 Referrals

Thanksgiving Dinner 8 San Bernardino Community Service Center 1 Immigration Legal Services 1 San Bernardino County Bar Association 33 Attorney Information and Referral Service 32 Fee Arbitration Service 1 San Bernardino County Children and Family Services 25 Child Abuse Hotline 22 Foster Care 3 San Bernardino County Department of Aging and Adult Services 498 Adult Protective Services 56 Agewise Program 4 Box Fan Distribution Program 1 Family Caregiver Support 4 Great Plates Delivered 1 In Home Supportive Services 57 Long-Term Care Ombudsman 5 Multipurpose Senior Services 10 Senior Community Service Employment Program 2 Senior Food Delivery Program 89 Senior Information and Assistance Program 193 Senior Nutrition Services 75 Senior Scam Alerts 1 San Bernardino County Department of Behavioral Health 170 Access Unit 32 Adult Outpatient Drug Free Program 4 Centralized Children's Intensive Case Management Services 1 Community Crisis Response Team 40 Crisis Residential Treatment Center 5 Crisis Walk-In Clinic 10 Homeless Outreach Support Team 1 Mentally Ill Homeless Program 2 Outpatient Clinics 4 San Bernardino One Stop Transitional Age Youth Center 25 Screening Assessment and Referral Center (SARC) 11 Substance Use Disorders and Recovery Services 12 Walk-In Clinics 23 San Bernardino County Department of Child Support Services 2 License Release 1 Paternity Establishment 1 San Bernardino County Department of Community Development and Housing 202 Affordable Housing List 176 Down Payment Assistance Listing 5 Home Repair Assistance Listing 21 San Bernardino County Department of Probation 2 Adult Probation 2 San Bernardino County Department of Public Health 273 Animal Care and Control 4 Car Seat Safety 7 Child Health and Disability Prevention 1 Clinic Operations 33 Coronavirus General Information 53 COVID-19 General Information 25 COVID-19 Testing 97 COVID-19+ Homeless Assistance 18 Environmental Health 12 Health Promotion and Education 2 Women Infants and Children (WIC) 21 San Bernardino County District Attorney 8 Bureau of Victim Services 4 San Bernardino County District Attorney's Office 2 Victim Compensation Claims 2 San Bernardino County Fire Protection District 4 Fire and Rescue 2 Household Hazardous Waste Collection 2 San Bernardino County General Information Line 1 General Information 1 San Bernardino County Land Use Services Department 15 Code Enforcement Division 15 San Bernardino County Office Of The Assessor-Recorder-County Clerk 9 County Clerk 3 The Recorder 6 San Bernardino County Public Authority 5 In-Home Supportive Services Registry 5 San Bernardino County Public Defender 3

32 of 38 211 Referrals

Public Defenders Office 3 San Bernardino County Registrar of Voters 22 Registration and Voting Information 22 San Bernardino County Sheriffs Department 137 Citizens on Patrol 1 Homeless Outreach and Proactive Enforcement 115 Juvenile Intervention Program (JIP) 4 Law Enforcement 17 San Bernardino County Superintendent of Schools 1 Early Intervention 1 San Bernardino County Transitional Assistance Department 850 C4Yourself 138 CalFresh (Food Stamp Program) 571 CalWORKs Program 37 Cash Aid Program for Immigrants 2 Child Care Programs 3 EBT Reporting (Lost or Stolen) 2 Foster Care Program 1 General Relief 23 Health Care Options 3 Medi-Cal Program 56 Pandemic EBT - COVID 19 12 Refugee Resettlement Program 2 San Bernardino Family YMCA 2 Senior Program 2 San Bernardino National Forest Association 1 Visitor Information Center 1 San Bernardino Valley College 2 Foster & Kinship Care Education 1 Shower Access 1 San Bernardino Westside Christian Center 68 Bags of Hope 27 Food and Clothing 30 Manna House Food Distribution 10 Westside Kinship Support Services 1 Saving Grace Homes 14 Sober Living Transitional Home 14 Self Determination Initiative 3 Reentry Workshops 3 Senior Housing 71 AHEPA 302 Senior Apartments 14 Arrowhead Vista Apartments 6 Beautiful Light Inn 15 Citrus Arms Apartments 10 Telacu La Paz 12 Telacu Monte Vista 6 Telacu Sierra Vista 8 Serene Pathways Counseling 1 Victim of Crime Counseling 1 Service Center for Independent Life 19 Benefits Assistance 8 Housing Information & Referrals 8 Personal Assistance Referrals 1 Systems Change and Individual Advocacy 1 Youth Readiness Workshop 1 Service Employees International Union 1 Referral Program 1 SEX ADDICTS ANONYMOUS (SAA) 2 Support Groups 2 Shield Healthcare 3 Shield Healthcare 3 Showers Of Blessing 3 Food Pantry 3 Sierra Vista Community Church 4 USDA Food Distribution 4 Sigil Social Foundation 1 Counseling Services 1 Simply Sales and Solutions 10 Assurance Wireless Phones 10 Sisters of Soul Youth and Family 52 Anger Management Classes 2 Counseling Services 16 Food Distribution 33 Parenting Classes 1 Snowline Joint Unified School District 1

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School Meals 1 Social Security Administration 40 Social Security 40 SOCIAL SECURITY ADMINISTRATION (SSA) 1 Social Security Services 1 SOS Yahweh Charity Resources 30 Food Pantry 30 South Coast Community Services 9 Community Wholeness and Enrichment Program 1 General Mental Health 6 School Aged Treatment Services 1 Therapeutic Behavioral Services 1 Southern California Edison 12 California Alternate Rates for Energy 7 Energy Assistance Fund 3 Energy Savings Assistance Program 1 Medical Baseline Allowance 1 Southern California Gas Company 1 Energy Savings Assistance Program 1 Southwest Gas Company 42 California Alternate Rates for Energy 15 Deferred Payment Program 5 Energy Efficiency Weatherization Program 19 Medical Baseline Program 3 Special Angels Group Facilities 31 Elderly Residential Care 3 Room and Board 22 Transitional Housing 6 St John of God Health Care Services 373 Adult Outpatient Drug Free Program 2 Detoxification 10 Recovery and Aftercare Services 1 Residential Substance Abuse Treatment 6 Samaritans Helping Hand Bus Passes 14 Samaritans Helping Hand Clothing and ID Vouchers 16 Samaritans Helping Hand Food Pantry 22 Samaritans Helping Hand Utility Assistance 259 Sober Living Homes 12 Thanksgiving Baskets 31 St Joseph Health St Mary Medical 3 Bright Future Mobile Services 3 St. Anne’s Transitional Home for Soldiers 4 Veterans Transitional Housing 4 St. John's Community Success Center 35 Standing Community Services 34 Youth Outreach 1 St. Mary Magdalene Catholic Church 2 SOCIETY OF ST. VINCENT DE PAUL 2 St. Theresa Catholic Church 1 Food Pantry 1 Starting Over 17 Housing and Support Services 1 Reentry Stimulus Funding 16 Steps 4 Life Community Services 9 Homeless Housing 6 Traditional Sober Supportive Housing - Women with Children 1 Transitional Supportive Sober Housing - Single Adults 2 Student Jibe 4 College Prep 2 Peer Guidance 1 Tutoring Prep 1 Summit Payee Services 1 Representative Payee Services 1 Superior Court of California County of San Bernardino 8 Civil Court/Unlawful Detainer 1 Criminal Court 1 Family Law Court 2 Self Help Resource Center 3 Traffic Court 1 Support The Enlisted Project 2 Military Assistance 2 Swapping Mamas 4 Clothes Closet 4 Teen Challenge of Southern California 1 Youth Residential Substance Abuse Program 1

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Telecare 9 Crisis Stabilization Unit 9 Temple Community Outreach 60 Bag of Groceries 44 Hot Meals 16 TENANTS TOGETHER 1 Tenant Rights Hotline 1 The Lords Table 20 Free Flu Shot and Covid-19 Testing 8 Soup Kitchen 11 USDA Food Giveaway 1 The Mom and Dad Project 1 Parenting Education and Resource Center 1 The Olive Branch Development and Empowerment 93 Christmas Toy Giveaway 53 Clothes Closet 11 Domestic Violence Classes 8 Food Pantry 10 Parenting Classes 1 Thanksgiving Food Basket 10 The Regents Of the University of California 1 Health Clinic 1 The Salvation Army - Ontario 12 Christmas Toys 7 Food Pantry 5 The Salvation Army - Victor Valley 255 Disaster Recovery Services 2 Food Pantry 66 Homeless Take Out Lunch 10 Southwest Gas Energy Share 177 The Sober Living Network 6 Internet Information and Referral Service 6 The Stephans Center 2 Workshops and Trainings 2 The Unforgettables Foundation 2 Burial Assistance 2 The Way of the Cross COGIC Swd 2 Food Bank 2 The Way Station 34 Christmas Toys 4 Food Assistance 26 Thanksgiving Food Boxes 4 Time for Change Foundation 96 Mountain View House 48 Sweet Dreams House 48 TODEC Legal Center 21 Legal Services 20 Undocumented Workers Drivers License Information 1 Total Commitment Consulting Services 2 Therapy Services 2 Town of Apple Valley 3 California State COVID-19 Testing 2 Town Hall 1 Trinity Lutheran Church 77 Food Pantry 77 Trinity Youth Services 2 Foster-Adopt program 1 Short Term Residential Therapeutic Program 1 Tri-State Community Healthcare Center 6 Health Care 6 Twentynine Palms Senior Center 4 Home Delivered Meals 2 Transportation Assistance 2 U.S. Vets 3 Supportive Services for Veteran Families 1 Veterans Transitional Housing 2 Under this Umbrella Community Foundation 2 Mental Health Care 2 Unicare Community Health Center 52 Medical Services 52 Unidos Por La Musica 57 Bags of Hope 57 UNITED STATES CENSUS BUREAU 2 U.S. Census Bureau Services 2 United States Department of Education 1

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Federal Student Aid 1 UNITED STATES DEPARTMENT OF HEALTH AND HUMAN SERVICES 7 SAMHSA Disaster Distress Line 5 SAMHSA National Helpline - Center for Substance Abuse and Mental Health Services 2 UNITED STATES DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT(US-HUD) 6 Department of Housing and Urban Development 6 United States Department of Labor 4 Labor and Employment Law 3 Labor Information 1 United States Department of Veterans Affairs 2 Bus Passes 2 United States Embassy & Consulates in Mexico 1 US Consulate 1 United States Post Offices 1 Postal Services 1 United States Veterans Initiative 26 Case Management 1 Veteran Homeless Prevention 18 Veteran Permanent Supportive Housing 2 Veterans Rapid Rehousing 5 UNITED WAY CALIFORNIA 4 Grocery Worker’s Relief Fund 1 Low-Cost Broadband Screening 3 United Way of the Desert 4 Help2Others 4 United Way of the Inland Valleys 2 United Lift Program 2 University Homeless Women Center 2 University Homeless Women Center 2 Upland Church of Christ 26 Food Pantry 26 Upland Public Library 1 Tax Aide 1 Upland Unified School District 1 Adult Education 1 UReach 15 ACTS Transit Service 5 Meals On Wheels 10 US Citizenship and Immigration Services 5 Citizenship and Immigration Services 5 VA Medical Center - Loma Linda 1 VA National Homeless Call Center 1 Valley Restart Shelter 2 Valley Restart Shelter 2 Valley Star Community Services 30 Adult Full Service Program 6 Computer and Career Assistance 1 Crisis Residential Treatment Center 9 Crisis Walk-in Center 1 Family Resource Center 1 Family Resource Center- COVID19 2 Mental Health Services 2 One Stop TAY Center 2 The Stay 6 Venerable House 28 12 Step Meetings 5 Men's Transitional Housing 20 Mr Telephone Man 3 VERILY 1 COVID Testing - Project Baseline 1 Veterans Affordable Housing 3 Affordable Housing 3 Veterans Partnering with Communities 7 Family Military Banner 1 Vet 2 Vet Counseling Service 6 VICTIMS OF CRIME RESOURCE CENTER 8 Victims of Crime Information Center 8 Victor Community Support Services - Victorville 9 Family Resource Center 1 Health and Wellness for Mommies 1 Transitional Age Youth Services 7 Victor Community Support Services - West San Bernardino 9 Early Intervention Counseling 4 Family Resource Center 1 Parenting Classes 4

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Victor Valley College 8 Community College 1 COVID-19 Testing 3 Homeless Assistance 3 Student Assistance 1 Victor Valley Community Services Council 84 Alternative Sentencing Program 1 Emergency Food and Transportation COVID 19 46 Seniors Needs 36 Volunteer Center 1 Victor Valley Domestic Violence 16 Couples Count 1 Domestic Violence Peer Support Group 2 Domestic Violence Shelter 6 Life Skills Education 1 Referral Services 3 Victim Impact Class 3 Victor Valley Family Resource Center 30 Reentry Transitional Housing 8 Rental Assistance 21 Utility Assistance 1 Victor Valley Global Medical Center 2 Charity Care and Financial Assistance 1 Hospital Services 1 Victor Valley Rescue Mission 116 Clothes Closet 8 Community Meal 9 Food Pantry 64 Life Recovery Program 1 Mobile Shower Program 8 Turkey Basket Drive-Thru 26 Victor Valley Transit Authority 15 B-V Link 1 Direct Access 11 Regional Vanpool Program 2 Victor Valley Transit Authority 1 Victorville Senior Citizens Club 1 Senior Citizens Club 1 Victory Outreach 52 Christmas Toy Event 38 Thanksgiving Community Event 13 Toy Giveaway 1 Vida Life Ministries 60 Food Distribution 30 Immigration Services 2 Thanksgiving Baskets 28 Visiting Nurse Association of the Inland Counties 1 Therapy Services 1 VNA Hospice and Palliative Care of Southern California 1 Adult Bereavement 1 Volunteer Income Tax Assistance 4 VITA 4 Volunteers of America Pomona 94 Hope for Homes 94 Volunteers of America Southwest 10 Child Care 4 Early Head Start 1 Full and Half Day Preschool 2 Parenting Classes 3 Walden Environment DBA Walden Family Services 5 Extended Care Services 3 Nurturing Parenting Class 2 Way World Outreach Ministry 606 Anger Management 6 DMV Reduced Fee ID Voucher 18 Food Distribution 5 Soup Kitchen 21 Thanksgiving Dinner 12 The Way Out 544 Wayfinder Family Services 1 Childrens Residential Program 1 West End Family Counseling Services 5 Children's Intensive Services Program 1 Department of Behavioral Health Outpatient Services 4 White House Healing Center 7

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Transitional Housing 7 Whitney Young Family Health Clinic 6 Dental Services 3 Medical Services 3 Women Who Matter Too 58 Shared Living House 58 Wonder Valley Community Center 1 USDA Food Distribution 1 Workforce Development Board 176 COVID-19 Supported Services 156 Employment Services 19 Generation Go 1 WOUNDED WARRIOR PROJECT 1 Wounded Warrior Project 1 YMCA of the East Valley 8 Showers 8 Young Visionaries Youth Leadership Academy 48 Thanksgiving Baskets 47 Tutoring Sessions COVID-19 1 Youth and Family Club of Pomona Valley 1 Homework and Tutoring 1 Youthful Creations and Interventions 2 Life Skills Management 2 Yucaipa Family Assistance 24 Diapers 2 Food Pantry 20 Medical Equipment 2 Yucaipa Seventh-day Adventist Church 19 Clothing Closet 3 Food Pantry 16 Zion Community Foundation 24 Transitional Housing 24

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