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211-Oct-Nov-Dec-2018 United Ways Serving San Bernardino County For The Quarter Ending December 31, 2018 211 San Bernardino County Statistical Update 211 Data Summary for Quarter Ending December 31, 2018 211 News Items 211sb.org is live with much improved search mechanisms We're still working on specialized pages but the main search is now excellent! Please try it! Connect IE 211 and IEHP, along with other partners have launched Connectie.org, which uses 211's verified data but has closed loop referral functionality, saved favorites, Teams space that tracks referrals, text or email, and much more. Try it! If you want a demonstration or simply more information, contact Star at [email protected]. 211 Statistics in Brief Quarter total referrals to services: 22,090 Total 2018 referrals to services: 83,141 Quarter total for calls & texts answered: 18,462 Total calls & texts answered in 2018: 66,132 Quarter total 211sb.org web portal users: 6,580 (Unreliable web data, corrected soon) Agencies listed in 211 database: 992 (Plus 403 in shared statewide database) Programs listed in 211 database: 2,924 (Plus 458 in shared statewide database) Number of Child Abuse calls forwarded through 211: 389 Total 2018 Child Abuse calls through 211: 1177 Total Child Abuse calls since December of 2009: 16,055 Percentage of female callers: 74% Total quarterly number of children in callers' homes: 12,155 Total known number of children under 6 for the quarter: 4,174 Households of more than 9 people for the quarter: 27 Top calling cities in descending order for the quarter: San Bernardino, Victorville, Ontario, Fontana Barstow, San Bernardino, Victorville, Adelanto, Apple Top calling cities/towns per capita in descending order: Valley, Ontario, Highland, Colton, Hesperia, Rialto, Upland Advocacy performed: Adult Abuse 10 (Past 3 months) Child Abuse 3 Domestic Violence 12 Emergency/911 0 Maternal Health Crisis 2 Reentry Crisis 174 Suicide Call 4 2988 callers (16%) indicated homelessness, 1404 (8%) with disabilities, 394 (2%) served in the military 50 were dislocated workers, 101 Domestic violence survivors, 7 maternal mental health Target Populations: Homeless 2299 12% (non-overlapping) Disabled 715 4% (Past 3 months) Senior/Aging Adult 403 2% Disabled; Homeless 292 2% Disabled; Senior/Aging Adult 221 Served in the U.S. Military 205 Homeless; Previously incarcerated 89 Homeless; Served in the U.S. Military 78 Victim of Domestic Violence 50 Disabled; Served in the U.S. Military 49 Homeless; Senior/Aging Adult 47 Note that 109 (29)% of veterans were also homeless and 65 (16%) were also disabled. Of the 7084 callers who shared transportation dependency, only 55% have their own vehicle. Caller Needs - Past 3 Months Unmet Needs - Past 3 Months Zero to 5 Families' Needs 4th quarter 2018 Human Reproduction Public Safety 1% 1% Donor Services Econ Developm/Finance 1% 1% Other Comb Edu Institutions/Schools 8% 2% Ment Health Housing/Shelter Assess/Treatm 25% 2% Transportation 2% Employment 2% Legal Services 2% Public Assist Individ/Fam Support 3% 8% Utilities 12% Material Goods 9% Info Srvcs Food 10% 10% Number of Zero to 5 family calls: 2693 Zero to 5 callers self identifying as homeless: 694 26% Zero to 5 callers with Maternal Mental Health needs: 14 Zero to 5 callers with Mental Health needs: 71 3% Zero to 5 callers with Substance Abuse needs: 11 Zero to 5 callers with Domestic Violence needs: 43 Zero to 5 callers self identifying as disabled: 134 5% Zero to 5 Families Unmet Needs over the past 3 months Other Individ/Family Support 12% 4% Food 4% Utilities 4% Employment 4% Housing/Shelter Material Goods 53% 4% Consumer Regulation 3% Transportation 5% Human Reproduction 7% Zero to 5 Families Main Sources of Income last 3 months TANF; Other None; TANF Employed; SSI Self-Employed Child Support 1% 1% 1% 1% 1% SSDI Other Combin. Disability 1% 6% 1% EDD/ Unemployment 2% Other TANF 3% 34% TANF; SSI 4% SSI 5% Employed; TANF 6% None 11% Employed 24% Percentage of First 5 families without their own transportation: 53% A terribly disturbing trend First 5 Homelessness (Source: 211 Caller Intake Data, 2016 - 2018) 700 600 500 400 300 200 100 0 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr 2015 2015 2015 2015 2016 2016 2016 2016 2017 2017 2017 2017 2018 2018 2018 2018 Thank You and Be Well! Gary Madden, Director 2-1-1 San Bernardino 909-980-2857 ext 202 And many thanks to our major funders: [email protected] 2-1-1 San Bernardino County October through December, 2018 Total number of documented calls 3500 7,000 6,732 3000 6,500 6,036 2500 5,694 6,000 5,601 2000 5,500 1500 5,000 1000 4,500 500 4,000 0 3,500 Dec, 17 Dec -18 3,000 Sep Oct Nov Dec Agencies Programs Total countywide number of documented I&R calls** Agencies Database totals Programs Dec 5,694 978 Dec-17 2,937 Nov 6,036 992 Dec -18 2,924 Oct 6,732 (And 400+ additional State & National Resources in statewide database) Sep 5,601 ** Does not include hangups, wrong numbers, internal, etc. Known number of children involved Known # of callers with children in the households 5000 2100 4500 1900 4000 4,176 4,367 1700 1,854 3500 1,728 3,612 1500 3000 1,524 1300 2500 2000 1100 1500 900 1000 700 500 500 0 Dec Nov Oct Dec Nov Oct Call totals per # of children in household: Total Known Number of Children Dec Nov Oct Dec 3612 0 or unknown 4,170 4,308 5,004 Jan-00 Nov 4,176 1 504 567 638 May-01 Oct 4,367 2 459 480 486 Jul-02 3 261 313 386 Feb-02 Percentage of callers w/children 27% 4 176 204 197 Dec-01 5 70 110 90 Dec-00 First 5 Calls 6 29 29 36 Jun-00 Known # of First 5 Children this quarter 4,174 7 16 22 10 Apr-00 Total number of calls this Quarter 18,462 8 5 2 6 Feb-00 Total # of First 5 Calls 2693 9 3 3 Jan-00 Percentage of F5 calls 15% More than 9 1 1 2 10 3622 Total number of children under 6 Jan-00 Jan-00 Total 1524 1728 1854 1200 Mar-10 ######### Jan-00 Jan-00 968 Known totals per stated # of children under 6: 1000 935 Jan-00 Jan-00 Dec Nov Oct #VALUE! #VALUE! 790 0 or unknown 4,904 5,101 5,797 800 ################################################# ######### 1 477 544 578 1900 1599 Jun-10 Nov-60 227 292 283 854 1604 Jun-81 Mar-26 2 600 3 64 68 86 263 654 Nov-11 Jan-16 4 14 26 16 59 224 Dec-00 Feb-01 5 6 4 5 23 40075 40 50 6 2 1 1 children# of First 5 18 #VALUE! #VALUE! 7 200 0 8 0 9 0 0 More than 9 4174 Dec Nov Oct Total F5 Calls 790 935 968 2-1-1 San Bernardino County Total # in household: Total in Household percentages 3 Dec Nov Oct Total in household 4 17% 11% Unknown (not in chart) 2,785 2,796 3,105 NA 2785 (% of total calls where the total # in household is Unknown) 0.4891113 1 988 1041 1222 34% 3251 1 member in household 5 0.3396356 2 600 693 776 21% 4138 2 members in household 9% 6 0.2062564 3 485 516 593 17% 4782 3 members in household 5% 0.166724 4 334 396 451 11% 4724 4 members in2 household 0.1148161 21% 7 5 247 281 280 8% 4040 5 members in household 2%0.0849089 6 138 173 161 5% 2832 6 members in household 0.047439 7 61 77 81 2% 1533 7 members in household 80.0209694 8 33 42 39 1% 912 8 members in household 1%0.0113441 9 11 16 14 0% 369 9 members in household 1 0.0037814 9+ 12 5 10 0% 243 More than 9 members in household34% 0.0041251 0.04 29609 Total 2909 3240 3627 2909 Total people represented in this quarter's calls 29609 Age: 18 - 20 Dec Nov Oct Age 13 - 17 65Known & Over Consumers2% Age - Percentages 1% 0 - 5 7 1 0-5 Years 8% 0.0025418 6 -12 4 2 3 2754 6-10 Years 61- 64 0.0071146 5% 13 - 17 18 13 12 2530 11-19 Years 21 - 28 0.0225296 18 - 20 57 64 76 2530 21-29 Years 17% 0.1814229 21 - 28 459 532 579 2530 30-39 Years 0.1664032 29 - 34 421 453 574 2530 40-49 Years 50 - 60 29 - 34 0.1656126 21% 35 - 40 419 437 431 2530 50-59 Years 16% 0.1656126 41 - 49 419 469 565 2530 60-65 Years 0.2300395 50 - 60 582 628 664 2530 Older than 65 41 - 49 35 - 40 0.056917 15% 61- 64 144 148 200 2530 Older than 65 15% 0.0393397 65 & Over 224 237 308 5694 Total 2754 2746 3105 Gender Gender Dec Nov Oct Caller Gender Percentages Female 3520 3857 4120 5694 Male 0.6181946 Male 1248 1216 1373 5694 Female Male 0.2191781 26% Other 3 2 5694 Other Female 0.0005269 Transgender 5694 Transgender 74% 0 Undisclosed 923 1359 1004 5694 0.1621005 % of Female callers from total known 0.2615804 Total 5,694 6,036 6,732 Language Language Dec Dec -18 Oct 3612 Spanish English 5483 5790 6459 3612 4% Spanish 210 244 272 Korean 1 3612 Percentage Spanish Calls 0.0581395 Other 2 3612 English 96% Caller relationship to person in need: Dec Nov Oct Relationship5694 0.926062522 Family 4% Self 5273 5603 6163 5694 0.036354057 Professional/Agency Family 207 238 293 5694 0.015630488Self 1% Professional/Agency 89 101 155 5694 0.02160168693% Friend 2% Friend 123 88 106 5694 0.000351247 Caregiver 2 6 13 5694 0 Other Caregiver Other 2 0% 0% 2-1-1 San Bernardino County Race/ ethnicity Race/ ethnicity Dec Nov Oct Race/Ethnicity Percentages Black 755 890 1059 30% 2489 Black 0 500 1000 1500 2000 2500 0.30333473000 Hispanic/Latino 699 758 844 28% 2489 Hispanic/Latino 0.2808357 White 568 519 560 23% 2489 White 0.2282041 Multi-Race 134 145 173 5% 2489 Multi-RaceBlack 0.0538369 Mexican 137 110 151 6% 2489 Mexican 0.0550422 Mexican-American 51 75 96 2% 2489 Mexican-American 0.0204902 Other 56 66 58 2% 2489 Other 0.022499 Native American 22 28 29 1% 2489 Native American 0.0088389 Hispanic/Latino Asian 21 14 10 2489 Asian 0.0084371 Central American 7 14 9 2489 Central American 0.0028124 Filipino 8 7 12 2489 Filipino 0.0032141 Pacific Islander 6 7 10 2489 Pacific Islander 0.0024106 Puerto Rican 3 5 10 2489 WhitePuerto Rican
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