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211-Apr-May-Jun-2019 United Ways Serving San Bernardino County For The Quarter Ending June 30, 2019 211 San Bernardino County Statistical Update 211 Data Summary for Quarter Ending June 30, 2018 211 News Items Text to 898211 with your zip code to access 211 live via text messaging M-F 8am-5pm! As part of a national campaign, anyone texting to 898211 and entering a San Bernardino County zip code will get connected to live 211 staff for 24/7 help finding resources using texting. ConnectIE.org… check it out! A partnership between 211, IEHP, IEHIO (Inland Empire Health Information Organization), and CVHIP (the Desert Healthcare District) has created ConnectIE.org for easy web-based resource information access. 211 Statistics in Brief Quarter total referrals to services: 20,433 Total 2018 referrals to services: 43,933 Quarter total for calls & texts answered: 17,099 Total calls & texts answered in 2019: 33,337 Quarter total 211sb.org web portal users: 15,881 Agencies listed in 211 database: 995 (Plus 414 in shared statewide database) Programs listed in 211 database: 2,972 (Plus 472 in shared statewide database) Agencies / Programs in 211 database verified during the quarter: 176 / 598 Number of Child Abuse calls forwarded through 211: 389 Total 2019 Child Abuse calls through 211: 786 Total Child Abuse calls since December of 2009: 16,841 Percentage of female callers: 73% Total quarterly number of children in callers' homes: 9,219 Total known number of children under 6 for the quarter: 3,321 Households of more than 9 people for the quarter: 16 Top calling cities in descending order for the quarter: San Bernardino, Victorville, Ontario, Fontana Barstow, San Bernardino, Victorville, Adelanto, Colton, Top calling cities/towns per capita in descending order: Apple Valley, Lucerne Valley, Joshua Tree, Ontario, Hesperia, Rialto, Upland, Highland, Loma Linda Advocacy performed: Adult Abuse 5 (Past 3 months) Child Abuse 2 Domestic Violence 27 Emergency/911 0 Maternal Health Crisis 1 Reentry Crisis 119 Suicide Call 8 3631 callers (21%) indicated homelessness, 1586 (9%) with disabilities, 223 (2%) served in the military 33 were dislocated workers, 110 Domestic violence survivors, 7 maternal mental health Target Populations: Homeless 2575 15% (non-overlapping) Disabled 816 5% (Past 3 months) Senior/Aging Adult 303 2% Disabled; Homeless 292 2% Homeless; Previously incarcerated 120 Previously incarcerated 105 Served in the U.S. Military 76 Victim of Domestic Violence 62 Homeless; Senior/Aging Adult 54 Homeless; Victim of Domestic Violence 39 Disabled; Homeless; Senior/Aging Adult 39 2 of 47 Note that 63 (28)% of veterans were also homeless and 71 (32%) were also disabled. Of the 6085 callers who shared transportation dependency, only 50% have their own vehicle. Caller Needs - Past 3 Months Unmet Needs - Past 3 Months 3 of 47 Zero to 5 Families' Needs 4th quarter 2018 Outpatient Health Facils Health Supportive Services Public Safety 1% Donor Services Transportation 2% 1% 2% 1% Edu Institutions/Schools Substance Use Disorder 2% Srvs Human Reproduction 1% Ment Health Assess/Trtmnt 2% 3% Housing/Shelter 30% Indiv/Family Support 3% Legal Services 3% Public Assist 3% Employment 4% Utilities 8% Material Goods Info Services 9% 17% Food 10% Number of Zero to 5 family calls: 2410 Zero to 5 callers self identifying as homeless: 705 29% Zero to 5 callers with Maternal Mental Health needs: 2 Zero to 5 callers with Mental Health needs: 69 3% Zero to 5 callers with Substance Abuse needs: 16 Zero to 5 callers with domestic Violence needs: 49 Zero to 5 callers self identifying as disabled: 107 4% Zero to 5 Families Main Sources of Income last 3 months Child Support; TANF Employed; SSI Self-Employed Child Support None; TANF 1% 1% 1% Self-Employed; TANF 1% 1% SSDI 1% Retirement Benefits 1% Other Comb. 1% 4% Disability 1% EDD/ Unemployment 1% Other TANF 3% 38% TANF; SSI 3% SSI 4% Employed; TANF 4% Employed None 26% 12% Percentage of First 5 families without their own transportation: 38% 4 of 47 211 Specialized Activities for the Quarter 211 San Bernardino County is much more than a 24/7 call center and verified resource data repository, although these form the foundation upon which we have built strong navigation components. From now on we will be including essential activities beyond Information & Referral. 211 Careers – Ultimate objective of assisting community members to improve their income so that they never have to call 211 again for basic needs. On April 17th 211 Careers was officially launched, with the event held at the RC Community Center. There were 75 people in attendance including 20 Employers from various industries: Medical, Logistics, food Manufacturing, and Non-profit organizations. Event outcome: 1 employment placement - $14/hr., Groundkeeper, Career Strategies. In May, we achieved 8 employment placements - $18 / hr., Acceptance & Delivery Specialist, New Flyer. We’ve since begun working as the recipient of a new Workforce Accelerator grant and have assisted ten callers with their resumes and are currently working to connect them with employment opportunities. We anticipate expanding this project based on early success. Having established rapport with callers, assisting them with other needs, we leverage the trust built in our initial interactions to move clients into higher incomes, using best practices by talented, experienced staff, and dozens of partnerships, all focused on going beyond client stability. 211 Children & Family Specialist The Children and Family Specialist provides assistance to individuals and families at risk, including those with open and closed CPS cases, as well as those that have stepped up to take care of a relative’s child. She provides support and collaborates with numerous community partners and government agencies in identifying unmet needs, and the development of programs and resources to address and/or reduce existing gaps in service. During the month of April, which is designated as Child Abuse Awareness Month, she was involved in various events that took place throughout the county to bring awareness to the plight of children, such as: • 21st Annual Shine A Light on Child Abuse Awards Breakfast •Children Are Our Future – Parade and 66ers Game •ACE’s/Adverse Childhood Experiences Trainings and Seminars Xeneida is currently part of a community team that facilitates the “Listos” disaster preparedness to the Spanish speaking immigrant community, and has found that this platform provides an excellent opportunity to educate the community on Child Abuse and CSEC awareness and the resources available through 211 and other community and county agencies. Xeneida participated in more than 250 events, meetings, trainings, presentations, etc. during the quarter. 211 Reentry United Way employs 2 reentry staff who maintain reentry resource information, man a 211 reentry helpline (available as a menu option off of 2-1-1), and work directly with reentry clients and with agencies on behalf of clients. There were 412 contacts for the quarter on the Reentry Line. 50 became new referrals to the CES (Coordinated Entry System for homelessness), 25 were calls from people with 290 convictions, and 115 were clients who were assisted with employment needs and referred to the 211 Employment Navigator. 211 Reentry pulled partners together to create the Brighter Futures Legal Clinic, a legal services program focused on the reentry population with children to address barriers such as criminal background, traffic issues and Child Support. This legal clinic will rotate to each region in the county and provide relief to families who are burdened with legal barriers. Childcare and resources are provided at the events. The partners are 211 Reentry, 211 CFS Specialist, 211 Pathways Home staff, Children’s Fund, Children’s Network (IE Fatherhood Involvement), and the Public Defender. 5 of 47 In collaboration with CDCR – Adult Parole Division, 211 Reentry services, San Bernardino County Community College District, and Goodwill of Southern California, the County’s first hiring event took place to serve individuals on parole supervision. The event followed a job readiness course held at the San Bernardino Parole Complex. Parole participants were provided with a Certificate of Achievement by Assemblywoman Eloise Gomez-Reyes. A second event is set to take place in September. 211 staff participated in 6 outreach events. They also participated in 9 In-reach events at the California Institute for Women, West Valley Detention Center, Glen Helen Rehabilitation Center, and Behavioral Systems Southwest. Further, they were at 13 Parole and Community Team Events in both San Bernardino and Victorville, and 10 Teaching and Loving Kids events at Glen Helen Rehabilitation Center. 13 presentations were provided for community partners. 379 bus passess were given to clients. Reentry staff added or updated 203 programs. 199 Face to face contacts were provided with referrals and warm handoffs. 211 Enrollment Specialist During this quarter (April 1 – June 30, 2019) 211’s CalFresh application submissions for eligible households has significantly increased due to the implementation of the SSI “cash out” policy, which enables elderly and individuals with disability living in poverty access much needed benefits for food. Success sprang from in-reach outreach at various community fairs that were geared to serve those experiencing homelessness, mental health issues, the unemployed, and low- income families with children. It also included partnering with community and private agencies as well as
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