United Ways Serving San Bernardino County

For The Quarter Ending June 30, 2019

211 San Bernardino County Statistical Update 211 Data Summary for Quarter Ending June 30, 2018

211 News Items

Text to 898211 with your zip code to access 211 live via text messaging M-F 8am-5pm! As part of a national campaign, anyone texting to 898211 and entering a San Bernardino County zip code will get connected to live 211 staff for 24/7 help finding resources using texting.

ConnectIE.org… check it out! A partnership between 211, IEHP, IEHIO (Inland Empire Health Information Organization), and CVHIP (the Desert Healthcare District) has created ConnectIE.org for easy web-based resource information access.

211 Statistics in Brief

Quarter total referrals to services: 20,433 Total 2018 referrals to services: 43,933 Quarter total for calls & texts answered: 17,099 Total calls & texts answered in 2019: 33,337 Quarter total 211sb.org web portal users: 15,881 Agencies listed in 211 database: 995 (Plus 414 in shared statewide database) Programs listed in 211 database: 2,972 (Plus 472 in shared statewide database) Agencies / Programs in 211 database verified during the quarter: 176 / 598 Number of Child Abuse calls forwarded through 211: 389 Total 2019 Child Abuse calls through 211: 786 Total Child Abuse calls since December of 2009: 16,841 Percentage of female callers: 73% Total quarterly number of children in callers' homes: 9,219 Total known number of children under 6 for the quarter: 3,321 Households of more than 9 people for the quarter: 16 Top calling cities in descending order for the quarter: San Bernardino, Victorville, Ontario, Fontana Barstow, San Bernardino, Victorville, Adelanto, Colton, Top calling cities/towns per capita in descending order: Apple Valley, Lucerne Valley, Joshua Tree, Ontario, Hesperia, Rialto, Upland, Highland, Loma Linda Advocacy performed: Adult Abuse 5 (Past 3 months) Child Abuse 2 Domestic Violence 27 Emergency/911 0 Maternal Health Crisis 1 Reentry Crisis 119 Suicide Call 8

3631 callers (21%) indicated homelessness, 1586 (9%) with disabilities, 223 (2%) served in the military 33 were dislocated workers, 110 Domestic violence survivors, 7 maternal mental health

Target Populations: Homeless 2575 15% (non-overlapping) Disabled 816 5% (Past 3 months) Senior/Aging Adult 303 2% Disabled; Homeless 292 2% Homeless; Previously incarcerated 120 Previously incarcerated 105 Served in the U.S. Military 76 Victim of Domestic Violence 62 Homeless; Senior/Aging Adult 54 Homeless; Victim of Domestic Violence 39 Disabled; Homeless; Senior/Aging Adult 39

2 of 47 Note that 63 (28)% of veterans were also homeless and 71 (32%) were also disabled.

Of the 6085 callers who shared transportation dependency, only 50% have their own vehicle.

Caller Needs - Past 3 Months

Unmet Needs - Past 3 Months

3 of 47 Zero to 5 Families' Needs 4th quarter 2018

Outpatient Health Facils Health Supportive Services Public Safety 1% Donor Services Transportation 2% 1% 2% 1% Edu Institutions/Schools Substance Use Disorder 2% Srvs Human Reproduction 1% Ment Health Assess/Trtmnt 2% 3% Housing/Shelter 30% Indiv/Family Support 3% Legal Services 3% Public Assist 3% Employment 4%

Utilities 8%

Material Goods Info Services 9% 17% Food 10%

Number of Zero to 5 family calls: 2410 Zero to 5 callers self identifying as homeless: 705 29% Zero to 5 callers with Maternal Mental Health needs: 2 Zero to 5 callers with Mental Health needs: 69 3% Zero to 5 callers with Substance Abuse needs: 16 Zero to 5 callers with domestic Violence needs: 49 Zero to 5 callers self identifying as disabled: 107 4%

Zero to 5 Families Main Sources of Income last 3 months Child Support; TANF Employed; SSI Self-Employed Child Support None; TANF 1% 1% 1% Self-Employed; TANF 1% 1% SSDI 1% Retirement Benefits 1% Other Comb. 1% 4% Disability 1% EDD/ Unemployment 1% Other TANF 3% 38% TANF; SSI 3% SSI 4%

Employed; TANF 4%

Employed None 26% 12%

Percentage of First 5 families without their own transportation: 38%

4 of 47 211 Specialized Activities for the Quarter 211 San Bernardino County is much more than a 24/7 call center and verified resource data repository, although these form the foundation upon which we have built strong navigation components. From now on we will be including essential activities beyond Information & Referral.

211 Careers – Ultimate objective of assisting community members to improve their income so that they never have to call 211 again for basic needs.

On April 17th 211 Careers was officially launched, with the event held at the RC Community Center. There were 75 people in attendance including 20 Employers from various industries: Medical, Logistics, food Manufacturing, and Non-profit organizations. Event outcome: 1 employment placement - $14/hr., Groundkeeper, Career Strategies. In May, we achieved 8 employment placements - $18 / hr., Acceptance & Delivery Specialist, New Flyer.

We’ve since begun working as the recipient of a new Workforce Accelerator grant and have assisted ten callers with their resumes and are currently working to connect them with employment opportunities.

We anticipate expanding this project based on early success. Having established rapport with callers, assisting them with other needs, we leverage the trust built in our initial interactions to move clients into higher incomes, using best practices by talented, experienced staff, and dozens of partnerships, all focused on going beyond client stability.

211 Children & Family Specialist The Children and Family Specialist provides assistance to individuals and families at risk, including those with open and closed CPS cases, as well as those that have stepped up to take care of a relative’s child. She provides support and collaborates with numerous community partners and government agencies in identifying unmet needs, and the development of programs and resources to address and/or reduce existing gaps in service. During the month of April, which is designated as Child Abuse Awareness Month, she was involved in various events that took place throughout the county to bring awareness to the plight of children, such as: • 21st Annual Shine A Light on Child Abuse Awards Breakfast •Children Are Our Future – Parade and 66ers Game •ACE’s/Adverse Childhood Experiences Trainings and Seminars Xeneida is currently part of a community team that facilitates the “Listos” disaster preparedness to the Spanish speaking immigrant community, and has found that this platform provides an excellent opportunity to educate the community on Child Abuse and CSEC awareness and the resources available through 211 and other community and county agencies. Xeneida participated in more than 250 events, meetings, trainings, presentations, etc. during the quarter.

211 Reentry United Way employs 2 reentry staff who maintain reentry resource information, man a 211 reentry helpline (available as a menu option off of 2-1-1), and work directly with reentry clients and with agencies on behalf of clients. There were 412 contacts for the quarter on the Reentry Line. 50 became new referrals to the CES (Coordinated Entry System for homelessness), 25 were calls from people with 290 convictions, and 115 were clients who were assisted with employment needs and referred to the 211 Employment Navigator.

211 Reentry pulled partners together to create the Brighter Futures Legal Clinic, a legal services program focused on the reentry population with children to address barriers such as criminal background, traffic issues and Child Support. This legal clinic will rotate to each region in the county and provide relief to families who are burdened with legal barriers. Childcare and resources are provided at the events. The partners are 211 Reentry, 211 CFS Specialist, 211 Pathways Home staff, Children’s Fund, Children’s Network (IE Fatherhood Involvement), and the Public Defender.

5 of 47 In collaboration with CDCR – Adult Parole Division, 211 Reentry services, San Bernardino County Community College District, and Goodwill of Southern California, the County’s first hiring event took place to serve individuals on parole supervision. The event followed a job readiness course held at the San Bernardino Parole Complex. Parole participants were provided with a Certificate of Achievement by Assemblywoman Eloise Gomez-Reyes. A second event is set to take place in September.

211 staff participated in 6 outreach events. They also participated in 9 In-reach events at the California Institute for Women, West Valley Detention Center, Glen Helen Rehabilitation Center, and Behavioral Systems Southwest. Further, they were at 13 Parole and Community Team Events in both San Bernardino and Victorville, and 10 Teaching and Loving Kids events at Glen Helen Rehabilitation Center. 13 presentations were provided for community partners. 379 bus passess were given to clients. Reentry staff added or updated 203 programs.

199 Face to face contacts were provided with referrals and warm handoffs.

211 Enrollment Specialist During this quarter (April 1 – June 30, 2019) 211’s CalFresh application submissions for eligible households has significantly increased due to the implementation of the SSI “cash out” policy, which enables elderly and individuals with disability living in poverty access much needed benefits for food. Success sprang from in-reach outreach at various community fairs that were geared to serve those experiencing homelessness, mental health issues, the unemployed, and low- income families with children. It also included partnering with community and private agencies as well as strategically targeting “hot-zones” areas with high percentage of eligible, non- participating households. Successful partnerships for this quarter include Yucaipa Seventh Day Adventist food pantry, Chaffey Community College and State Parole Operation Adult Program in San Bernardino and Victorville.

Kudos to San Bernardino County’s Transitional Assistance Department (TAD), 211, and many community partners who work to find and enroll eligible clients. Our county is best in the state, with the lowest number of CalFresh eligible people who are not enrolled

Pathways Home is San Bernardino County’s groundbreaking collaboration between more than 30 agencies within the Homeless Partnership, created with the express purpose of creating sustainable, cost-effective, client centered pathways out of homelessness and for prevention of homelessness. We define Ending Homelessness as the time when more people are exiting a state of homelessness than entering it. Pathways home is often called CES (Coordinated Entry System).

211 CES staff perform street outreach, assessments, case conferencing, follow-up, care coordination, referral of clients to appropriate agencies in a formal HMIS process, data entry, training, and often, they leveraging the rapport built from initial and ongoing engagement and act as arbiters when other efforts stall.

More than 380 households have seen the end to their homelessness in the 30 months of official CES operations.

6 of 47 Until next quarter,

Thank You and Be Well!

Gary Madden, Director 2-1-1 San Bernardino 909-980-2857 ext 202 [email protected] And many thanks to our major funders:

7 of 47 2-1-1 San Bernardino County

April through June, 2019

Total number of documented calls 3500 6,000 5,812 5,695 3000 5,592 5,500 2500 5,136 5,000 2000 1500 4,500 1000 4,000 500

3,500 0 Dec, 17 Jun -18 3,000 Mar Apr May Jun Agencies Programs

Total countywide number of documented I&R calls** Agencies Database totals Programs Jun 5,695 978 Dec-17 2,937 May 5,592 992 Jun -18 2,924 Apr 5,812 (And 400+ additional State & National Resources in statewide database) Mar 5,136 ** Does not include hangups, wrong numbers, internal, etc. Known number of children involved Known # of callers with children in the households 3500 1500 1400 3000 3,222 1,429 3,064 1300 1,356 2,933 1,306 2500 1200 1100 2000 1000 1500 900 800 1000 700 500 600 500 0 Jun May Apr Jun May Apr

Call totals per # of children in household: Total Known Number of Children Jun May Apr Jun 3222 0 or unknown 4,266 4,236 4,456 Jan-00 May 3,064 1 499 484 465 May-01 Apr 2,933 2 435 391 393 May-02 3 260 265 238 Feb-02 Percentage of callers w/children 25% 4 151 125 122 Aug-01 5 55 58 47 Oct-00 First 5 Calls 6 12 22 29 Mar-00 Known # of First 5 Children this quarter 3,321 7 9 7 9 Mar-00 Total number of calls this Quarter 17,099 8 4 4 1 Feb-00 Total # of First 5 Calls 2223 9 3 Jan-00 Percentage of F5 calls 13% More than 9 1 2 10 3232 Total number of children under 6 Jan-00 Jan-00 Total 1429 1356 1306 900 Apr-05 Aug-48 798 Jan-00 Jan-00 800 737 Known totals per stated # of children under 6: Jan-00688 Jan-00 700 Jun May Apr #VALUE! #VALUE! 0 or unknown 4,897 4,855 5,075 600 ################################################# ######### 1 491 468 425 1900 1384 Feb-29 Jul-44 500 2 225 207 192 854 1248 Jul-27 Oct-08 3 69 55 59 263 400549 May-10 Nov-08 4 9 6 9 59 96 Feb-00 Feb-00 5 4 1 2 23 30035 10 20

6 1 children# of First 5 200 0 #VALUE! #VALUE! 7 0 8 100 0 9 1 0 9 More than 9 3321 Jun May Apr Total F5 Calls 798 737 688

8 of 47 2-1-1 San Bernardino County

Total # in household: Total in Household percentages Total in household 3 Jun May Apr 15% 4 Unknown (not in chart) 2,596 2,605 2,828 NA 2596 (% of total calls where the total # in household is Unknown) 0.4558385 10% 1 1256 1174 1241 41% 3671 1 member in household2 0.405292 22% 2 679 675 611 22% 3930 2 members in household 5 0.2191029 3 452 460 459 15% 4113 3 members in household 8% 6 0.1458535 4 307 269 325 10% 3604 4 members in household 3% 0.0990642 5 231 227 203 7% 3305 5 members in household 70.0745402 6 101 100 65 3% 1596 6 members in household 1%0.0325912 7 41 51 46 1% 966 7 members in household 0.0132301 8 8 14 22 18 0% 432 8 members in household 0.0045176 0% 9 11 5 11 0% 243 9 members in household 1 0.0035495 9+ 7 4 5 0% 144 More than 9 members in household41% 0.0022588 0.02 24600 Total 3099 2987 2984 3099 Total people represented in this quarter's calls 24600

Age: 18 - 20 Jun May Apr Age 2% Known65 & Over Consumers13 - 17 Age - Percentages 0 - 5 3 6 3 0-5 Years 10% 0% 0.0009659 5 6 7 3106 6-10 Years 0.0057143 6 -12 61- 64 16 14 18 13 - 17 2800 11-19 Years6% 21 - 28 0.0271429 18 - 20 76 87 81 2800 21-29 Years 18% 0.1960714 21 - 28 549 464 457 2800 30-39 Years 0.1710714 29 - 34 479 419 411 2800 40-49 Years 50 - 60 0.1621429 29 - 34 19% 35 - 40 454 422 367 2800 50-59 Years 15% 0.1621429 41 - 49 454 428 446 2800 60-65 Years 0.2067857 50 - 60 579 586 614 2800 Older than 65 41 - 49 35 - 40 0.0660714 15% 61- 64 185 190 156 2800 Older than 65 15% 0.0537313 65 & Over 306 239 243 5695 Total 3106 2622 2560

Gender Gender Jun May Apr Caller Gender Percentages Female 3406 3231 3296 5695 Male 0.5980685 Male 1273 1025 1206 5695 Female Male 0.2235294 Other 1 1 1 5695 Other 27% 0.0001756 Female 5695 Transgender 0 Transgender 73% Undisclosed 1,015 1359 1004 5695 0.1782265 % of Female callers from total known 0.2720085 Total 5,695 5,592 5,812 Language Language Jun May Apr 3222 Spanish English 5442 5378 5542 3222 4% Spanish 253 214 268 French 2 3222 Percentage Spanish Calls 0.0785227 Other 3222 English 96%

Caller relationship to person in need: Family Jun May Apr Relationship4391 0.913003872 5% Self 4009 3899 4304 4391 0.048736051 Professional/Agency Family 214 206 192 4391 0.019130039Self 2% Friend Professional/Agency 84 71 81 4391 0.01662491591% 2% Friend 73 68 84 4391 0.002505124 Caregiver 11 7 13 4391 0 Other Caregiver Other 0% 0%

9 of 47 2-1-1 San Bernardino County

Race/ ethnicity Race/ ethnicity Jun May Apr Race/Ethnicity Percentages Black 950 935 846 33% 2838 Black 0 500 1000 1500 2000 2500 0.33474283000 Hispanic/Latino 842 717 697 30% 2838 Hispanic/Latino 0.2966878 White 552 512 502 19% 2838 White 0.1945032 Multi-Race 159 155 167 6% 2838 Multi-RaceBlack 0.0560254 Mexican 123 110 129 4% 2838 Mexican 0.0433404 Mexican-American 61 55 63 2% 2838 Mexican-American 0.021494 Other 45 35 61 2% 2838 Other 0.0158562 Native American 32 18 28 1% 2838 Native American 0.0112755 Hispanic/Latino Asian 16 8 9 2838 Asian 0.0056378 Central American 15 7 5 2838 Central American 0.0052854 South American 8 8 3 2838 South American 0.0028189 Pacific Islander 4 9 5 2838 Pacific Islander 0.0014094 Puerto Rican 5 3 8 2838 WhitePuerto Rican 0.0017618 Filipino 8 2 3 2838 Filipino 0.0028189 Cuban 1 4 5 2838 Cuban 0.0003524 Hawaiian 4 4 1 2838 Hawaiian 0.0014094 Samoan 3 5 2838 Samoan 0.0010571 Multi-Race Spanish 5 1 1 2838 Spanish 0.0017618 Cambodian 5 1 2838 Cambodian 0 Asian-Indian 1 4 2838 Asian-Indian 0.0003524 Chinese 1 1 2838 Chinese 0.0003524 Guamanian 2 2838 MexicanGuamanian 0.0007047 Vietnamese 1 2838 Guamanian 0.0003524 2838 0 0 2838 0 0 Unknown 2857 2999 3273 Mexican-AmericanUnknown 2857 Total Known 2838 2593 2539

Sources of income: Jun May Apr 2826 0.213729653 None 604 594 678 Source2826 of0.228591649 income SSI 646 563 484 2826 0.200636943 SSDI Employed; TANF Employed 567 504 494 2826 0.143665959 3% Disability 2% TANF 406 438 447 2826 0.033616419 Other 1% Other 95 87 120 2826 0.031847134 3% Retirement Benefits SSDI 90 82 90 5048 0.012678288 2% Employed; TANF 64 64 46 2826 0.014861996 TANF 14% Disability 42 61 66 2826 0.013092711 TANF; SSI Retirement Benefits 54 55 60 1% TANF; SSI 42 46 49 All other EDD/ Unemployment 33 39 41 Employed combinations 27 34 27 20% Retirement Benefits; SSI 1% Employed; SSI 26 24 36 SSI; SSDI 24 39 21 None Self-Employed 20 26 33 21% Other; SSI 18 26 32 SSI Child Support 12 12 16 23% None; TANF 10 9 5 Child Support; TANF 9 9 4 All other combinations 37 42 44 None; Ride 2826 0.5 Bicycle Transportation Dependency 1% 0% Transportation dependency: Jun May Apr None;0 Public#REF! Own Vehicle Own Vehicle 896 1020 1099 Transportation0 #DIV/0! 49% None 562 549 558 01%#DIV/0! Ride; Public Ride 170 242 186 0 #DIV/0!Public Transportation Public Transportation 166 181 207 Transportation0 #DIV/0! 1% Ride; Public Transportation 14 35 17 0 #DIV/0!9% None; Public Transportation 20 12 23 Bicycle 9 19 10 Ride None; Ride 2 9 19 9% None Own Vehicle; Ride 7 9 5 30% Own Vehicle; Public Transportation 1 6 2 Other combinations 5 7 6

10 of 47 2-1-1 San Bernardino County #REF!

Calls per city/town Calls by city 0 1000 2000 3000 4000 5000 City Jun May Apr San Bernardino 1579 1490 1516 28% Victorville 506 544 658 9% San Bernardino Jun May Apr Ontario 404 361 360 7% Fontana 301 286 343 5% Hesperia 189 203 200 3% Rialto 194 170 200 3% Barstow 154 185 176 3% Apple Valley 157 190 159 3% Victorville Jun May Apr Rancho Cucamonga 162 166 176 3% Adelanto 160 132 151 3% Colton 129 114 148 2% Upland 127 125 117 2% Highland 114 104 122 2% Ontario Redlands 95 102 128 2% Chino 90 63 71 2% Bloomington 44 36 66 1% Loma Linda 52 48 44 1% Montclair 43 41 53 1% Fontana Yucca Valley 46 29 52 0.01 Yucaipa 35 37 42 0.01 4660 3046.162791 Twentynine Palms 28 44 31 0.01 4660 1854.186047 Chino Hills 25 22 15 0.01 2781.27907 Phelan 23 20 12 0.01 Hesperia2648.837209 Joshua Tree 14 20 17 0.01 1721.744186 Mentone 21 11 10 0.01 1854.186047 Lucerne Valley 20 9 12 0.01 794.6511628 Grand Terrace 13 8 8 0.01 1854.186047 Crestline 14 6 8 0.01 529.7674419Rialto Big Bear City 6 6 11 0.01 1589.302326 Ranco Cucamonga 14 5 0.01 529.7674419 Landers 4 7 7 0.01 #REF! Needles 12 3 2 0.01 794.6511628 4 3 9 0.01 662.2093023 Helendale Barstow Big Bear Lake 6 5 4 #### #REF! Big Bear 5 5 4 #### #REF! Yermo 7 3 2 #### #REF! Muscoy 4 5 3 #### #REF! Twntynine Plm 4 5 3 #### #REF! Apple Valley Morongo Valley 4 3 5 #### #REF! Running Springs 3 4 4 #### #REF! Pinon Hills 1 5 4 #### #REF! Oro Grande 3 2 3 #### #REF! Lake Arrowhead 4 1 3 #### #REF! Rancho Cucamonga Wrightwood 1 3 3 #### #REF! Base Line 2 4 1 #### #REF! Sugarloaf 4 2 1 #### #REF! Etiwanda 2 1 4 #### #REF! Newberry Springs 1 2 2 #### #REF! Twin Peaks 2 1 1 #### Adelanto#REF! Hinkley 2 1 1 #### #REF! Trona 1 1 1 #### #REF! Oak Glen 3 #### #REF! Johnson Valley 1 2 #### #REF! Cedarpines Park 2 1 #### #REF!Colton Devore Heights 3 #### #REF! Silver Lakes 1 1 1 #### #REF! Oak Hills 1 1 1 #### #REF! Lytle Creek 2 #### #REF! Skyforest 2 #### #REF!Upland Baker 2 Outside County or Unknown 854 941 829

11 of 47 2-1-1 San Bernardino County 5695 Monthly estimated household income Monthly estimated household income $0-400 362 296 376 504450 $401-900 357 363 370 400 $901-1500 404 420 415 350 58 104 117 142 $1501-1999 300 $2000-2500 50 56 61 142 Known Income Breakdown 250 $2501-3000 13 23 12 142 0.408450704 200 $3001-3500 8 12 11 142 0.352112676 $3501-4000 7 3 8 142150 0.091549296 $4001-4500 1 2 2 142100 0.056338028 $4501-5000 2 2 14250 0.049295775 $5501-6000 2 1 1 1420 0.007042254 $6001+ 1 2 142 $0-400 0.014084507$401-900 $901-1500 $1501-1999 $2000-2500 $2501-3000 142 142 0.014084507 How caller learned about 2-1-1 142 0.007042254211 (Outside Doctor Jun May Apr County) Resource ListOffice/Clinic 4% 3% 2% Law Word of Mouth 436 425 472 ### Other I&R Enforcement County Agency 310 279 288 2271 5% 1% Friend 211 211 227 1299 3827 0.113927358 Other 125 124 151 912 3827 0.081003397 Social Service Utility Company 68 69 111 664 3827 0.05513457 Agency Internet 74 85 88 189 3827 0.03266266 3% Social Service Agency 57 68 109 159 3827 0.017768487 Other I&R 80 53 79 127 3827 0.019336295 211 (Outside County) 64 35 74 115 Internet3827 0.014894173 Resource List 45 30 51 106 5%3827 0.020904102 Doctor Office/Clinic 30 34 25 82 3827 0.016723282 Law Enforcement 20 19 26 66 3827 0.011758558 Utility Company Church 19 24 15 65 3827 0.007839038 4% Local Government 12 17 22 55 3827 0.005226026 Brochure 26 11 9 52 3827 0.004964724Other Hospital 10 19 16 50 3827 0.0031356158% Word of Mouth School 11 15 19 35 3827 0.006793833 27% Referral Card 10 12 13 29 3827 0.002613013 Veterans Organization 5 7 8 28 3827 0.002874314 Billboard 4 3 4 27 3827 0.002613013 SCE Cutoff Notice (Edison) 4 3 4 20 3827 0.001306506 Friend Radio 5 4 2 19 3827 0 13% Parole/Probation Officer 2 3 11 3827 0.001045205 Crisis Line 3 1 11 3827 0.001306506 Cable TV 2 2 10 3827 0.000522603 County Agency 911 1 1 1 8 3827 0.000261301 19% Phone Book 3 8 3827 0.573295009 HR 1 1 3 Newspaper 1 1 3 Family of previously incarcerated 2 2 Return Caller (not incl. in chart) 2194 2263 2352 57% Why referral was not given 0 100 200 300 400 500 600 700 800 900 Why referral not given Reason Reason Jun May Apr Information Only Information Only 840 901 979 Incomplete Call 492 391 481 Transferred Call 272 257 296 Incomplete Call No Program found to meet need 133 180 189 Refused Referral 48 66 29 Transferred Call Chronic Caller/Abusive Caller 21 15 19 No Program found to meet need

12 of 47 211 San Bernardino County Report

Random Callback Survey Responses Callback Surveys of 853 respondents

Contacted Agencies Among those who gave responses other than "No Yes 4% response" (691 of 853):

No-did not find referrals useful

No-wait time on hold was too long 97% of callers were satisfied with the services received from No-telephone system too 211. complicated No-information incorrect 93% 92% reported that referrals received from 211 were accurate. REFERRALS WERE ACCURATE

8% 93% actually contacted the resources referred by 211.

Yes No 54% report receiving the needed help. More than half of those who were not helped indicated that the agencies referred were out of funding. 92%

99% report that they would call RECEIVED NEEDED HELP 211 again if they need additional 3% 2% 1% help. Yes

10% No-did not find referrals useful Will use 211 service again No-Agency out of funding 1.33%

13% No-could not get hold of the Agency 54% No-wait time on hold was too long No-did not receive courteous service 17% No-telephone system too 98.67% complicated Yes

13 of 47 Call Center Metrics: Performance April - June 2019

Month Contacts Queued ACD Abandons % Handled Inbound Inbd Avg Inbd Avg Speed Inbd % InBd Inbd Contacts Abandons Handled Talk Time Of Answer Active Active Handle Talk Time Talk Time Time

April English 8464 7281 5643 1624 22% 5594 5594 00:06:51 00:07:35 90% 603:44:36 667:42:13 Spanish 734 734 446 288 39% 442 442 00:07:52 00:07:08 88% 53:29:13 60:33:25

May English 9288 8051 5751 2256 28% 5634 5634 00:06:58 00:16:05 90% 614:36:09 684:57:05 Spanish 780 780 394 385 49% 387 387 00:07:27 00:15:18 90% 45:35:09 50:33:32

June English 8423 7191 5244 1918 27% 5117 5117 00:06:52 00:13:41 89% 548:41:59 615:56:42 Spanish 793 793 384 408 51% 376 376 00:08:30 00:11:24 93% 51:43:02 55:43:24

14 of 47 211 Referrals

April - May - June Referrals Agency / Program Referral Totals 1st Free E Waste Removal and Recycling Service 3 Removal and Recycling Service 3 2-1-1 Alameda County 1 2-1-1 Information and Referral 1 2-1-1 Kern County 3 2-1-1 Information and Referral 3 211 LA County 1 211 LA COUNTY (CALIFORNIA) 1 2-1-1 Los Angeles County 160 2-1-1 Information and Referral 160 2-1-1 Orange County 16 2-1-1 Information and Referral 16 2-1-1 Sacramento County 1 2-1-1 Information and Referral 1 211 San Bernardino County 2632 211 Veterans Helpline 15 Children and Family Helpline 2 Pathways Homes 1736 Preschool Services Helpline 25 Reentry Helpline 77 211 San Bernardino County 7 CalFresh Application Assistance 504 211 CAREERS 266 2-1-1 San Diego 10 Information and Referral 10 2-1-1 Stanislaus County 1 2-1-1 Information and Referral 1 2-1-1 Ventura County 3 2-1-1 Ventura County 3 211.ORG 9 211.ORG 9 29 Palms Community Food Pantry & Outreach Ministries 8 Community Food Pantry 8 3Ps Christian Ministries 11 Food Pantry and USDA Food Distribution 11 A CaringTouch Care Service 5 Caregiving and Companionship 5 A Place for Mom 10 Elder Care Referral 10 Able Mediation and Counseling Services 14 Anger Management Classes 5 Counseling Services 2 Parenting Skill Classes 6 Domestic Violence/Batterers Intervention 1 Abundant Living Family Church 100 Counseling Services 5 Food Pantry 95 Accelerating Ministries 3 Food Pantry 3 ACT Family Counseling Services 42 Counseling Services 42 Active Church 5 Manna 5 Adelanto Animal Care & Control 3 Dog License & Rabies Vaccination 3 Adelanto Branch Library 1

15 of 47 211 Referrals

Cool Places to Go 1 Adelanto Community Resource Center 45 Food Pantry 45 Adelanto Senior Citizen Club 9 Food Pantry 9 ADVOKIDS 4 Telephone Support Hotline 4 Aegis Treatment Centers 1 Methadone Replacement Therapy 1 Agape Christian Fellowship 9 Food Pantry 9 AIM High Sober Living 19 Sober Living 19 AL-ANON Family Groups 1 Support Groups 1 Alcoholics Anonymous 6 Alcoholics Anonymous 6 ALERT 1 3 Alert 1 3 Al-Shifa Clinic 9 Dental Clinic 7 Medical Clinic 2 Alta Vista South 2 Independent Study 1 Homestudy 1 Alzheimer's Greater Los Angeles 1 Direct Assistance 1 American Association of Poison Control Centers 1 Poison Control 1 AMERICAN CANCER SOCIETY 1 Road to Recovery Cancer Patient Services 1 American Cancer Society - Riverside 1 Education and Support 1 American Civil Liberties Union Of Southern California 1 Civil Liberties and Legal Issues 1 AMERICAN DENTAL ASSOCIATION (ADA) 3 Dental Care Information and Referral 3 AMERICAN DIABETES ASSOCIATION 1 American Diabetes Association 1 AMERICAN DIABETES ASSOCIATION (ADA) 1 Diabetes Support Services (ADA) 1 AMERICAN ELDER CARE RESEARCH ORGANIZATION 4 Eldercare Financial Resource Locator Tool 4 AMERICAN LIVER FOUNDATION 1 American Liver Foundation National Helpline 1 American Red Cross - Inland Empire Chapter 4 Disaster Service Center 1 Armed Forces Services 2 Disaster Cycle Services 1 AnnualCreditReport.com 1 Annual Credit Report 1 Another Way 1 Emergency Clothing Allowance 1 Apple Valley Fire Protection District 4 CPR and First Aid Classes 3 Friends of Animals During Disasters 1 Apple Valley Unified School District 1 Summer Food Service Program 1 Arrowhead Regional Medical Center 12

16 of 47 211 Referrals

CPR Instruction 5 Hospital Services 3 Postpartum Support Group 1 Emergency Department 2 Breastfeeding Classes 1 ASA Charter School 1 Charter School 1 Ascend Hospice 1 Bereavement 1 Aspiranet 4 Transitional Housing Program Plus 1 Aftercare Program 1 FFA Mental Health Services 2 Assistance League of Redlands 5 Dental Center 5 Assistance League of San Bernardino 5 Operation School Bell 5 Assistance League of the Foothill Communities 2 Operation School Bell 1 Dental Center 1 Assure Pregnancy Clinic 1 Bridges Parenting Education and Support 1 AUDIENT 1 Alliance For Affordable Hearing Care 1 Avector 10 Transitional Housing 10 Barstow Community Hospital 1 Emergency Department 1 Barstow Humane Society 3 Animal Care 3 Barstow Police Department 1 Police Department 1 Barstow Senior Nutrition 4 Home Delivered Meals 4 Barstow Unified School District 2 California School Age Families Education 2 Behavioral Awareness Center of San Bernardino County 16 Anger Management 2 Counseling Services 14 Benevolent Animal Rescue Committee 1 Animal Rescue 1 Bergmann & Moore 2 Veterans Legal Assistance 2 Better Business Bureau 6 Complaint Department 6 Bienestar Human Services 2 LGBT Outreach 1 Community Service 1 Big Bear Fire Department 1 Fire and Rescue 1 Borrego Health 2 Womens Health 2 Boys & Girls Club of Fontana 2 Summer Lunch Program 1 Summer Day Camp 1 Boys & Girls Club of Greater Redlands-Riverside 5 Summer Day Camp 5 Boys Republic 3 Residential Treatment 1

17 of 47 211 Referrals

Community-Based Residential Program 1 Day Treatment 1 Brainstorming 4 Us 1 Brain Injury Support 1 Bridge Church of the Nazarene 10 Lifeline Ministries 10 Building A Generation 6 Counseling Services 1 Family Resource Center 1 First 5 Nurturing Parenting Classes 1 Career Assistance 3 California Conservation Corps - San Bernardino 1 Training and Education Program 1 California Dental Association Foundation 1 CDA Cares 1 CALIFORNIA DEPARTMENT OF CHILD SUPPORT SERVICES 3 Child Support Services Information 3 CALIFORNIA DEPARTMENT OF CONSUMER AFFAIRS 4 Department of Consumer Affairs 2 Bureau of Real Estate (DRE) 1 Dental Board of California 1 California Department of Corrections and Rehabilitation 2 Parole and Community Team 2 CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES (DHCS) 5 Denti-Cal 1 Medi-Cal Member and Provider Helpline 4 California Department of Housing and Community Development 1 Housing Ombudsman 1 CALIFORNIA DEPARTMENT OF HUMAN RESOURCES 1 State Human Resources 1 CALIFORNIA DEPARTMENT OF INDUSTRIAL RELATIONS (DIR) 1 Worker's Comp Information & Assistance Unit 1 California Department of Insurance 16 Low Cost Auto Insurance 5 California Low Cost Automobile Insurance Program 10 Office of the Ombudsman 1 CALIFORNIA DEPARTMENT OF JUSTICE 1 Missing Persons Unit 1 CALIFORNIA DEPARTMENT OF MANAGED HEALTH CARE 1 Help Center 1 California Department of Motor Vehicles 7 DMV Services 6 Motor Vehicles Department (DMV) 1 CALIFORNIA DEPARTMENT OF PUBLIC HEALTH 4 Vital Records 3 Health Care Licensing and Certification 1 CALIFORNIA DEPARTMENT OF REHABILITATION 5 Disability Rehabilitation Services (DOR) 5 CALIFORNIA DEPARTMENT OF SOCIAL SERVICES 6 Report Welfare Fraud 6 CALIFORNIA DEPARTMENT OF TRANSPORTATION 2 Caltrans 2 CALIFORNIA DEPARTMENT OF VETERANS AFFAIRS 5 CalVet 4 CalVet Home Loans 1 CALIFORNIA DEPARTMENT ON AGING 1 Department of Aging 1 CALIFORNIA FOUNDATION FOR INDEPENDENT LIVING CENTERS 3 Assistive Technology Network 3

18 of 47 211 Referrals

California Highway Patrol - Inland Division 9 Freeway Patrol Service 7 TELL-CHP 1 Child Passenger Safety Seat Inspections 1 CALIFORNIA HIV/AIDS HOTLINE 1 California HIV / AIDS Service Referrals 1 CALIFORNIA HOSPICE AND PALLIATIVE CARE ASSOCIATION 1 Hospice & Palliative Care Support 1 CALIFORNIA HOUSING FINANCE AGENCY 6 Home Loans Assistance (CalHFA) 6 CALIFORNIA INTEGRATED WASTE MANAGEMENT BOARD (CIWMB) 1 CalRecycle 1 California Lions Friends in Sight 20 Sight Clinic 20 California Public Utilities Commission - Los Angeles 14 LifeLine Telephone Service 10 California Public Utilities Commission 4 CALIFORNIA PUBLIC UTILITIES COMMISSION (CPUC) 51 California LifeLine Telephone/Wireless Programs 47 Utility Regulation and Complaints 4 CALIFORNIA REGISTRY 28 California Registry 28 California Room and Board Advisory Coalition 10 Shared Housing 10 CALIFORNIA RX CARD 2 Prescription Savings Card 2 CALIFORNIA STATE EMPLOYMENT DEVELOPMENT DEPARTMENT (EDD) 4 Unemployment Insurance (UI) 4 California State University San Bernardino 1 Project Rebound 1 CALIFORNIA VICTIM COMPENSATION BOARD 1 California Victim Compensation Program (CVCP) 1 Call for Life Pregnancy Help Center 9 Call for Life Pregnancy Help Center 9 Camp Fire Inland Southern California 1 Summer Camp 1 Canine Support Teams 1 Puppy Raiser 1 Canyon Ridge Hospital 1 Hospital Services 1 Care Advocates 11 Room and Board 11 CARECONNECT USA 2 Mortgage Payment Loans 2 Career Institute 2 Workforce Innovation and Opportunity Act 2 Carolyn E Wylie Center 2 Postive Parenting Program 1 Autism Spectrum Treatment 1 Carolyn Owens Community Center 8 Family Counseling 4 Batterers Treatment 2 Summer Camp 1 Recreational Activities and Sports 1 Casa Colina Hospital and Centers for Healthcare 3 Acute Rehabilitation 1 Outpatient Rehabilitation 2 Castle Rock Christan Fellowship Baptist Church 88 Food and Groceries 88

19 of 47 211 Referrals

Catholic Charities - High Desert 18 Advocacy and Referrals 2 Clothes Items 16 Catholic Charities - Ontario 228 Case Management 2 Utility Assistance 106 Housing and Support Services 28 Advocacy and Referrals 1 Clothing Referrals 4 Clothes/Household Items 51 Food Assistance 21 Funeral Referral 4 Life Skills / Parenting Classes 11 Catholic Charities - San Bernardino 487 Clothes/Household Items 194 Prescription Service 7 Refugee & Immigration Services 5 Utility Assistance 220 Housing and Support Services 16 Food Assistance 19 Advocacy and Referrals 3 Case Management 2 Funeral Program 8 Citizenship Workshop 8 Disaster Recovery Services 4 DACA Services 1 Cedar House Life Change Center 54 Outpatient Therapy and Counseling Program 1 DUI Program 4 Adult Outpatient Drug Free Program 4 Adult Residential Treatment 24 Oasis House 2 Withdraw Management 19 Center for Effective Life Transitions 28 Anger Management 13 Batterer's Intervention Program 1 Individual Couples and Family Therapy Services 13 Drug and Alcohol Intervention 1 Center for Employment Training 5 Truck Driver Training 3 Automotive Specialist 1 HVAC Technician and Green Technology 1 Center for Healing 3 Court Ordered Therapy 3 Center for Youth and Community Development 2 USDA Food Distribution 1 Arts Program 1 Centers for Medicare and Medicaid Services 8 Nursing Home Compare 7 Home Health Compare 1 Central City Lutheran Mission 333 Counseling Services 2 Food Distribution 1 English as a Second Language 1 Mens Shelter 324 Permanent Supportive Housing 2 After School Tutoring 1 Community Meal 1 Motel/Hotel Voucher 1

20 of 47 211 Referrals

Charity Cars 3 Vehicle Donation 3 Chasing 7 Dreams 2 Chasing 7 Dreams 2 Child Care Resource Center 61 Resource and Referral Subsidized Child Care 54 Disaster Child Care Referrals 1 Kaleidoscope Play and Learn 6 CHILDREN WITH ATTENTION DEFICIT DISORDER (CHADD) 4 National Resource Center on ADHD 4 Childrens Fund 3 Childrens Fund 3 Chino Hills Counseling 1 Counseling Services 1 Chino Neighborhood House 21 Clothes Closet 4 Food Pantry 17 Chino Senior Center 1 Prescription Assistance through Community Help 1 Chino Valley Medical Center 2 Living with Diabetes 2 Chino Valley Unified School District 5 English as a Second Language 1 Health Center 2 CARE Program for Homeless and Transitional Students 1 Behavioral Health Center 1 Chino Valley YMCA 13 School Age Care 1 Shower Facilities 11 Summer Resident Camp 1 Christian and Missionary Alliance Church 8 Clothing Giveaway 8 Christian Counseling Service 2 Anger Management Classes 2 Christian Development Center 7 Parenting Classes/Support Groups 2 Clothing Giveaway 4 Joshua Project 1 Citadel Community Development 45 Employment Resources 33 Self Sufficiency Program 1 Transitional Housing Services 11 City of Adelanto 2 City Hall 2 City of Barstow 1 City Clerks Office 1 City of Big Bear Lake 1 City Clerks Office 1 City of Chino 2 City Hall 2 City of Chino Hills 1 Public Works 1 City of Colton 2 Police Department 2 City of Fontana 9 City Hall 4 Swimming Pool 1 Community Services and Recreation 3 Housing Rehabilitation Program (HRP) 1

21 of 47 211 Referrals

City of Grand Terrace 1 City Hall 1 City of Hesperia 4 City Hall 3 Sharps Disposal 1 City of Highland 2 City Hall 2 City of Montclair 8 City Hall 2 Montclair Medical Clinic 5 Senior Transportation 1 City of Ontario 6 City Hall 2 Code Enforcement 4 City of Rancho Cucamonga 4 City Hall 2 Community Services 1 Rancho Cucamonga Police Department 1 City of Rancho Cucamonga Fire Department 2 Fire and Rescue 1 CPR and First Aid Certification 1 City of Redlands 2 Senior Transportation 1 Quality of Life Department 1 City of Rialto 8 City Hall 3 Swimming Pool 1 Sandbag Program 1 Summer Lunch Program 2 Housing Division 1 City of Rialto Fire Department 1 Fire and Rescue 1 City of San Bernardino 11 City Hall 5 Sharps Disposal 1 Home Repairs 4 Passports 1 City of San Bernardino Fire Department 1 Fire and Rescue 1 City of Upland 1 Recreation & Community Services 1 City of Victorville 5 City Hall 3 Mortgage Assistance Program 1 Owner Occupied Rehabilitation Loan 1 City of Yucaipa 1 City Hall 1 CityLink 108 Food Pantry 68 English as a Second Language 2 Identification Vouchers 6 Rapid Rehousing 32 Clare Matrix 2 Adolescent Outpatient Services 1 Medication Assisted Treatment Program 1 Clinica Medica Familiar 7 Family PACT 1 Child Health Disability Prevention 3 Comprehensive Perinatal Service 1

22 of 47 211 Referrals

Cancer Detection Program 2 COALITION OF CALIFORNIA WELFARE RIGHTS ORGANIZATIONS (CCWRO) 1 Public Benefits Assistance 1 Co-Dependents Anonymous 1 Co-Dependent Support Groups 1 Community Action Partnership of San Bernardino County 1463 Food Bank 2 Energy Education and Environmental Services Department 746 Family Development Program 480 Family Development Program (FDP) 229 Volunteer Income Tax Assistance 6 Community Assistance Program 13 English as a Second Language 1 Food Warehouse 12 Community Assisting Recovery 1 Disaster Recovery Services 1 Community Connect 160 2-1-1 Riverside County 160 Community Health Action Network 46 Parent Resource Center 44 GED Classes 2 Community Health Center 7 Family Planning 1 Childhood Immunizations 2 Pregnancy and Prenatal Care 4 Community Health Systems 42 Dental Clinic 3 Medical Clinic 2 Optometry Services 14 Dental and Medical Services 15 Nutrition Management Class 1 Behavioral Health Clinic 5 Vaccine Clinic 2 COMMUNITY HELPLINE 6 Community Helpline 6 Community Senior Services 5 Volunteer Driver Program 2 Transportation Reimbursement 3 Community Services Ministries 12 Community Health Fair 12 Community Warehouse 17 Food Pantry 17 CompCare Medical Group 2 Medical Center 2 Consulate of Guatemala 1 Consular Services 1 Consulate of Mexico - San Bernardino 3 Consular Services 3 Contra Costa Crisis Center 1 Crisis Lines 1 Copper Mountain College 1 GED Test Preparation 1 Corona Norco Rescue Mission 16 Transitional Living Program 16 County of San Bernardino Children's Network 2 Screening Assesment Referral and Treatment 1 Child Abuse Prevention Council 1 County of San Bernardino Department of Veterans Affairs 15 Veterans Claims Assistance 6

23 of 47 211 Referrals

Veterans Homes 1 Home Improvements and Structural Alterations Grant 1 Veterans Pensions 6 Temporary Residence Assistance Grant 1 County of San Bernardino Preschool Services Department 59 Early Head Start 20 Head Start 26 State Preschool Services 6 First Time Pregnant Mothers (LIFT) 6 Internships 1 County of San Bernardino Regional Parks 1 Swimming 1 County of San Bernardino Solid Waste Management Division 1 Report Illegal Dumping 1 COVENANT HOUSE 1 National Homeless Youth Crisis Hotline 1 Covered California 7 California Health Insurance 1 Covered California Marketplace 6 COVIA 2 Well Connected 2 Crafton Hills College 1 Community College 1 Credit.org 2 Credit Counseling 2 Crestline First Baptist Church 2 Mountain Help 2 CRIBS FOR KIDS 1 National Infant Safe Sleep Initiative 1 Cristo La Roca Ministries 11 Brown Bag Food Program 11 Crystal Meth Anonymous 1 Crystal Meth Anonymous 1 Cucamonga Christian Fellowship Compassion Center 16 Clothes Closet 3 Food Pantry 13 Curbside Community Center 26 Food Distribution 26 David & Margaret Youth and Family Services 2 Transitional Housing Program 2 De Anza Community and Teen Center 2 Computer Lab 1 Evening Fitness Classes 1 Delmann Heights Community Center 3 Head Start 2 Community Center 1 Department of Rehabilitation Inland Empire District 10 Vocational Rehabilitation 9 Independent Living 1 Depression and Bipolar Support Alliance 2 Support Group Information Referrals and Advocacy 2 Desert Manna 182 Clothes Closet 2 Food Pantry 35 Soup Kitchen 3 Edison Electric Assistance Fund 142 Desert Mountain Children's Center (SELPA) 1 Children's Intensive Services 1 Desert Sanctuary 44

24 of 47 211 Referrals

Haley House Domestic Violence Shelter 39 Community Resource Center 4 Domestic Violence Outreach Office 1 Desert Valley Hospital 1 Hospital Services 1 DEVIL PUPS YOUTH PROGRAM FOR AMERICA 1 Devil Pups Youth Program 1 Didi Hirsch Mental Health Services 9 Suicide Prevention Center 9 Dignity Health - Community Hospital of San Bernardino 26 Behavioral Health Services 1 Hospital 3 Community Health Navigator 21 Charity Bill Assistance 1 DISABILITY RIGHTS CALIFORNIA 7 Support Services 7 Disability Rights Legal Center 1 Disability Rights Legal Center 1 DONATE CAR FOR CHARITY 5 Car Donation 5 Dorothy A Quesada Community Center 1 English as a Second Language 1 Dorothy Inghram Branch Library 1 Storytime and Crafts 1 Doves of Big Bear Valley 32 Domestic Violence Shelter 31 Restraining Orders 1 Dynamics for Victims and Supportive Services 14 Anger Management 6 Parenting and Co-Parenting Classes 4 Domestic Violence Support Group 2 Batterer Treatment 1 Domestic Violence Education 1 East Valley Charlee 1 Residential Care Facility 1 East Valley Community Health Center 2 General Medical Services 2 Easter Seals Southern California 3 Early Head Start Center-Based 2 Early Head Start Home-Based 1 Ecclesia Christian Fellowship 36 Food Pantry 30 Soup Kitchen 6 El Sol Neighborhood Educational Center 2 English as a Second Language 2 Employment Development Department 43 CalJobs Employment Services 33 State Disability Insurance 2 Unemployment Insurance 7 Youth Employment Opportunity Program 1 Empowered Living Community Outreach 30 Clothes Distribution 21 Soup Kitchen 9 Empowering Success Now 1 Business and Technology Institute 1 Equal Employment Opportunity Commission 2 Employment Discrimination Assistance 2 Equus Medendi 1 Equine Assisted Learning and Therapy 1

25 of 47 211 Referrals

Families Anonymous 1 Drug and Alcohol Support Groups 1 Family Assistance Program 81 Anger Management Classes 5 Domestic Violence Program Services 37 Clothing 3 Our House 12 Budgeting and Finance Class 2 Hope House 17 Next Step 3 Parenting Skills Classes 2 Family Service Agency of San Bernardino 78 Anger Management 16 Individual and Family Therapy 36 Outpatient Mental Health Clinic 12 Nurturing Children and Families Parenting Class 8 Domestic Violence Program 2 Fontana At Risk Youth Groups 4 Family Service Association of Redlands 377 Clothes Closet 8 Emergency Food 31 Parenting Skill Classes 1 Showers 4 Soup Kitchen 8 English as a Second Language 1 Surplus Food 7 Employment Classes 1 Homeless Prevention 3 Rapid Rehousing 21 Emergency Motel Vouchers 149 Rental Assistance 143 Federal Bureau of Investigation 3 Investigations 3 FEDERAL TRADE COMMISSION (FTC) 3 Identity Theft Reporting and Recovery 3 Feed My Sheep 44 Clothes Closet 6 Emergency Food Pantry 38 FINANCIAL FRAUD ENFORCEMENT TASK FORCE 1 Financial Fraud Reporting 1 First 5 San Bernardino 3 Health Education and Family Programs 2 One on One Home Based Nurturing Parenting 1 First 5 San Bernardino County 1 Kit for New Parents 1 First Baptist Church 1 Food Pantry 1 First Baptist Church Hesperia 6 Good Shepherd Clothing Ministry 5 Grief Share 1 FIRST CANDLE 1 Grief Support 1 First Christian Church 15 Food Pantry 15 First Church of the Nazarene 415 Clothes Closet 127 Food Pantry 203 Hot Meals 20 Free Clinic 2

26 of 47 211 Referrals

Shower Facility 63 First Presbyterian Church 69 USDA Food Distribution 69 Fontana Community Senior Center 4 Senior Transportation 4 Fontana Counseling and Recovery Center 5 Counseling Services 5 Fontana Lewis Library & Technology Center 2 Summer Lunch Program 1 Cool Places to Go 1 Food for Life Ministry 30 Food for Life 30 Foothill AIDS Project 11 Homeless Prevention 1 Housing Assistance 9 Van Connect 1 Foothill Family Shelter 255 Harolds Help Desk 101 Transitional Housing 140 Foothill Family Thrift Store 13 Harold Cares About Your Future 1 Foundation for Women Warriors 1 Emergency Financial Assistance 1 FreedomPop 1 Low Cost Cell Phone and Internet Service 1 FREEING AMERICAN CHILDREN FROM EXPLOITATION AND SEXUAL SLAVERY (FACESS) 1 FACESS Support Services 1 George White Senior Center 3 Home Delivered Meals 3 Gonzales Community Center 3 Swimming Pool 2 Summer Lunch Program 1 Good Steward Day Care 5 Child Care Service 5 GoodFaith Medical Transportation 13 Non-Emergency Medical Transportation 13 Goodwill Southern California 183 Career Resource Center 151 Youth Opportunity Programs 1 Goodwill Retail Stores 12 Inland Empire Veteran Employment Program 1 Bus Passes 18 Grace Vargas Senior Center 1 Senior Center 1 Grand Terrace Branch Library 1 Basic Computer Classes 1 Grand Terrace Senior Center 4 Home Delivered Meals 2 Senior Center 2 Greater Hope Foundation for Children 20 Counseling Services 4 Parenting Classes 8 Domestic Violence Classes 1 Supervised Visitation Center 1 Anger Management 3 Live Scan Services 3 GREYHOUND BUS LINES 1 Bus Services 1 Health Advocates 1

27 of 47 211 Referrals

Health Advocates 1 HEALTH WELL FOUNDATION 8 Financial Assistance Services 8 Help Hope Live 7 Medical Expenses 7 Helping Hands Pantry 3 Food Distribution 3 Helping Hands Transportation 19 Non-Emergency Medical Transportation 19 Hesperia Branch Library 2 Basic Computer Classes 1 Cool Places to Go 1 Hesperia Unified School District 3 Summer Lunch Program 1 Elementary Tutoring 1 GED Testing and Preparation 1 HICAP of Riverside and San Bernardino County 4 HICAP Medicare Counseling 4 High Desert Child Adolescent and Family Services Center 22 Anger Management 3 Counseling Services 7 Parenting Classes 8 Adult Outpatient Drug Free Program 1 Parenting/Child Abuse Classes 2 Intensive Outpatient Treatment 1 High Desert Homeless Services 559 Clothes Closet 20 Emergency Shelter 516 Showers 16 Bus Passes 7 High Desert Phoenix Foundation 2 Burial Expense Assistance 2 High Desert Pregnancy Clinic 3 Family Resource Center 3 High Desert Transitional Living Connection 34 Clothes Closet 10 Food Pantry 23 USDA Food Distribution 1 Highland Family YMCA 2 Day Camp 1 Swimming 1 Highland Sam J. Racadio Library and Environmental Learning Center 7 Job Preparation and Job Search 6 Parenting Skill Classes 1 Highland Senior Center 6 Senior Transportation 5 Beginning Computer Class 1 Holy Family Catholic Church 21 Food Pantry 21 HOMEOWNERSHIP PRESERVATION FOUNDATION 1 HOPE Hotline 1 HomeStrong USA 9 Foreclosure Prevention 1 Debt Consolidation 1 Unemployment Mortgage Assistance 7 Hope Homes 11 Sober Living Homes 11 House of Ruth 68 Counseling Services 7

28 of 47 211 Referrals

Domestic Violence Shelters 2 Emergency Hotline 53 Emergency Shelter 2 Transitional Living 4 Housing Authority of the County of San Bernardino 274 Mainstream Program 43 Public Housing 170 Senior Housing 28 Veterans Affairs Supportive Housing Program (VASH) 12 Shelter Plus Care Program 14 Career and Technology Centers 2 Housing Opportunities for People With AIDS 5 Human Rights Project 1 Immigration Legal Services 1 Humane Society of San Bernardino Valley 8 Veterinary Clinic 8 Humanity Center 4 Change 1 Counseling Services 1 Hutton Community Center 4 Home Delivered Meals 3 Senior Center 1 IE511 5 Freeway Service Patrol 2 Rideshare 1 Traffic and Travel Information 2 Iglesia Cristiana Misionera Supremo Llamamiento 41 Soup Kitchen 5 Clothing Closet 14 Emergency Food Boxes 22 IM ALIVE 2 National Hopeline Network 2 Immaculate Conception Church Dinner Hour Ministries 12 Soup Kitchen 12 Inland Behavioral and Health Services 16 Dental Services 10 PC1000 Drug Diversion Program 2 Adult Outpatient Drug Free Program 3 Summer Food Service Program 1 Inland Caregiver Resource Center 8 Support Groups 1 Caregivers Information and Referral 2 Adult Day Care 3 Family Consultation/Care Planning 2 Inland Counties Legal Services 300 Legal Assistance 293 Housing Law Services Center 1 Free Citizenship 2 Senior Assistance 1 Housing Law 3 Inland Empire Breastfeeding Coalition 1 Inland Empire Breastfeeding Coalition 1 Inland Empire Comprehensive Treatment Centers 4 Outpatient Substance Abuse Treatment 4 Inland Empire Health Plan 48 Nurse Advice Line 7 Community Resource Center 7 IEHP Member Services 33 Psychiatry Walk-In Clinic 1 Inland Empire Healthcare Training Institute 2

29 of 47 211 Referrals

CPR Training 1 Job Training in Healthcare 1 Inland Empire Job Corps 1 Job Training 1 Inland Empire Latino Lawyers Association Inc. 106 Legal Assistance and Counseling 102 Expungement Project 4 Inland Empire United Way 5 MyFreeTaxes 1 ieVolunteers 4 Inland Fair Housing and Mediation Board 176 Senior Services 25 Mortgage Deliquency and Default Resolution Counseling 4 Mortgage Foreclosure Information 1 Fair Housing 144 Homebuyer and Home Purchase Counseling 2 Inland Family Community Health Center 15 Dental Services 9 Medical Services 5 Family PACT 1 Inland Regional Center 3 Case Management 3 Inland Valley Hope Partners 172 Food Pantry 37 Rapid Re-housing 3 Family Stabilization 132 Inland Valley Humane Society and S.P.C.A 6 Veterinary Care Center 3 Animal Care & Control 2 Animal Adoption 1 Inland Valley Recovery Services 127 Detoxification 32 Family Counseling 28 Youth Enrichment Services 8 Adult Outpatient Services 9 Adolescent Outpatient Services 1 Adult Residential Services 17 Recovery and Aftercare Services 1 Adults with Children Residential Services 15 Parent Project Classes 1 Transitional Sober Living 15 INSTITUTE ON AGING (IOA) 7 The Friendship Line 7 Internal Revenue Service - San Bernardino 5 Internal Revenue Service 5 INTERNAL REVENUE SERVICES (IRS) 2 Taxpayer Assistance 2 International Legal Center 8 Legal Services 8 Internet Service Providers 15 arcZip 3 Copper.net 4 DSL Extreme 1 Frontier Broadband 3 AT&T 1 AT&T Access 1 Juno 2 Jack Bulik Teen Center 1 Cool Places to Go 1

30 of 47 211 Referrals

James L Brulte Senior Center 3 Home Delivered Meals 2 Senior Services 1 Joshua Tree Community Center 2 Legal Aid 1 Cool Places to Go 1 Judson Baptist Church 58 Food Pantry 58 Juvenile Diabetes Foundation International 1 Diabetes Information 1 JUVENILE DIABETES RESEARCH FOUNDATION INTERNATIONAL (JDRF) 1 General Type 1 Diabetes Helpline 1 Kaiser Permanente Medical Center 3 Hospital Services 1 Nurse Advice Line 2 Knowledge and Education for Your Success 7 Veteran Rapid Rehousing 2 Veterans Homelessness Prevention 5 La Leche League - Inland Empire 3 Breastfeeding Information and Support 3 LA LECHE LEAGUE INTERNATIONAL (LLLI) 5 Breast Feeding Support 5 LaSalle Medical Associates 23 Health Clinic 19 Pediatric Medicine 4 Legal Aid Society of San Bernardino 53 Access to Justice Clinic 48 Domestic Violence Assistance 1 Employment Law Clinic 3 Probate 1 Levy Community Services 2 Band of Brothers 2 LGBT National Help Center 1 LGBT Senior Hotline 1 LGBT NATIONAL HELP CENTER 2 LGBT National Hotline 2 Libreria del Pueblo 1 Immigration Legal Services 1 Life Community Development 5 Transitional Housing 4 Transitional Housing for Veteran Women 1 LifeStream 1 Blood Donation 1 LIGHT FOR SENIORS 2 Seniors Financial Care 2 Lighthouse of Restoration 26 Children Clothing Closet 11 Single Mothers Rock 12 Reentry Hygiene Care Package 2 School Supplies 1 Lighthouse Social Service Center 21 Transitional Living 7 Family Stabilization Rapid Rehousing 1 Veteran Homeless Prevention 13 Loma Linda Branch Library 2 Basic Computer Skills 2 Loma Linda University Behavioral Health 9 Behavioral Medicine Center 1 General Counseling Services 4

31 of 47 211 Referrals

Marriage & Family Counseling 4 Loma Linda University Behavioral Health Institute 40 Counseling Services 8 Substance Abuse 32 Loma Linda University Behavioral Health Institute Office 9 Psychological Services Clinic 9 Loma Linda University Medical Center 21 School of Dentistry 18 Always In My Heart 1 Breastfeeding Basics 1 Shield Program for Adolescent Self-Injury 1 Loveland Church 2 Jubilee Pantry 2 LSS Community Care 4 Our Children Project 1 Batterers Intervention 1 Big Bear Crisis Response Line 1 Probation: Juvenile Anger Management Substance Abuse Truancy Petty Theft 1 Luque Community Center 8 Neighbor Helping Neighbor 6 Summer Food Service Program 2 Lutheran Church of the Desert 4 Community Food Pantry 4 Lytle Creek Community Center 2 Senior Luncheon 1 Summer Food Service Program 1 Making a Difference Association (MADA) 14 Counseling Services 7 Parenting Skill Classes 5 Domestic Violence Classes 2 MARCHEX 15 Free 411 - Directory Assistance 15 Marys Mercy Center 258 Food Pantry 2 Saint Joseph Clothes Closet 37 Showers 39 Veronicas Home of Mercy 65 Marys Table 10 Marys Children Program 105 Meals On Wheels - Montclair 2 Home Delivered Meals 2 Meals On Wheels - Redlands 2 Home Delivered Meals 2 Meals On Wheels - Upland 3 Meals On Wheels 3 Medi-Cal Dental Program 3 Toll Free Beneficiary Line 3 MEDICALERT FOUNDATION 1 MedicAlert 1 MEDICARE 4 Medicare Helpline 4 Mental Health Systems 17 DUI Program 4 Therapeutic Behavioral Services 1 Helping Hands Kinship Support Services 3 Adult Outpatient Services 1 Recovery and Aftercare Services 1 Central Valley Prevention Program 1 Ontario One Stop Transitional Age Youth Center 6

32 of 47 211 Referrals

Mercy House 253 Guadalupe Residence 6 Support Groups 1 Access Center - Ontario 55 Transitional Housing 191 Metrolink 1 Metrolink Travel Information 1 Metropolitan Family Medical Clinics 35 Family and Community Medicine 16 Pediatric and Children Services 14 Family Planning 5 MODEST NEEDS 3 Self-Sufficiency Grant 3 Molding Hearts Foundation 12 Runaway Shelter 3 Transitional Shelter 9 Molina Healthcare 6 Molina Health Plan 6 MONEY MANAGEMENT INTERNATIONAL (MMI) 6 Financial Management and Credit Counseling Services 6 Montclair Hospital Medical Center 1 Hospital Services 1 Montclair Senior Center 8 Legal Assistance 7 Senior Transportation 1 Morongo Basin Transit Authority 1 Ready Ride 1 Morongo Basin Unity Home 20 Domestic Violence Shelter 16 Transitional Housing 1 First 5 Nurturing Parenting Class 1 Legal Advocacy and Court Support 2 Morongo Unified School District 1 Summer Food Service Program 1 Moses House Ministries 33 Case Management 1 The Boutique 31 First 5 Nurturing Parents Program 1 Mountain Area Regional Transit Authority 2 Public Transportation 1 Dial-A-Ride 1 Mountain Community Hospital 2 Rural Health Clinic 2 Mountain Counseling and Training 5 Anger Management Classes 1 Parenting Classes 2 General Counseling 1 Probation and Enrichment Counseling 1 Mountain View Child Care 3 Kidship-Preschool and Pediatric Day Health 3 Mountain View Family Development 29 Food Pantry 28 Mountain View Christian Preschool & Kindergarten 1 Narcotics Anonymous 5 Narcotics Anonymous - Greater Mojave Area (High Desert) 1 Narcotics Anonymous - Southern California Region 4 NATIONAL ALLIANCE FOR HISPANIC HEALTH 1 National Hispanic Family Health Helpline 1 National Alliance on Mental Illness 11

33 of 47 211 Referrals

Information and Referral Helpline 6 Mental Illness and Autism Support Groups 5 National Association for the Advancement of Colored People 2 Discrimination Assistance 2 National Community Renaissance of California 646 Affordable Housing 646 NATIONAL DOMESTIC VIOLENCE HOTLINE 64 NATIONAL DOMESTIC VIOLENCE HOTLINE 64 NATIONAL FOUNDATION FOR CREDIT COUNSELING (NFCC) 1 Housing Counseling - National Foundation for Credit Counseling (NFCC) 1 NATIONAL SUICIDE PREVENTION LIFELINE 2 National Suicide Prevention Lifeline (& Veteran Suicide Prevention Hotline) 2 Native American Resource Center 1 Information and Referrals 1 Needles Area Transit 1 Dial-A-Ride 1 Neighborhood Housing Services of the Inland Empire 6 Home Maintenance Education 2 Down Payment Assistance 1 One on One Counseling 2 Home Preservation 1 Neighborhood Partnership Housing Services 3 Foreclosure Counseling 3 Neighborhood Vineyard Church 10 Food Pantry 10 New Creation Behavioral Healthcare Foundation 70 Detoxification 40 Mens Residential Treatment 12 Women's Residential Treatment 13 Outpatient Treatment 3 Womens Residential Treatment 2 New Day Recovery Center 55 Counseling Services 22 Child Abuse Treatment Program 13 Anger Management Program 10 Parenting Group 5 Batterers Intervention Program 1 Sex Offender Treatment Program 4 NEW EYES FOR THE NEEDY INC. (NEFTN) 4 Eyeglasses Distribution 4 NEW HOPE CRISIS COUNSELING HOTLINE 7 Crisis Telephone Counseling 7 New Hope Village 48 Housing and Services for Homeless Families 46 New Hope Too 2 NONPROFIT FINANCE FUND 1 Organizational & Nonprofit Development Services 1 Norman F Feldheym Central Library 1 Storytime and Crafts 1 Office of Assemblymember Eloise Gómez Reyes 2 Constituent Services 2 Office of Emergency Services 3 TENS (Telephone Emergency Notification System) 3 Office of the Attorney General 1 Bureau of Medi-Cal Fraud and Elder Abuse 1 Olive Crest 4 Safe Families for Children 4 Omnitrans 64 Access Service 42

34 of 47 211 Referrals

Omnitrans 5 Transportation Reimbursement Escort Program (TREP) 10 Discount Summer Youth Fare 1 NexTrip 2 Taxi Voucher & Lyft Program 4 ONESIGHT 13 Give the Gift of Sight Services 13 ONLINE PARENTING PROGRAMS 1 Co-Parenting Classes 1 Ontario Police Department 1 Police Department 1 Ontario Senior Center 4 Social Services 2 Phone Assurance Line for Seniors 1 Silvers STARS 1 Ontario/Montclair YMCA 4 Afterschool Program 4 Ontario-Montclair School District 1 Summer Food Service Program 1 Operation Grace 175 USDA Food Distribution 1 Womens Shelter 174 Operation Hope 9 Home Buyers Program 9 Operation New Hope 1 Career Development 1 Operation Provider 61 Food Pantry 3 Utility Assistance 58 Operation Safehouse 15 Runaway Shelter 6 Main Street Transitional Living 9 Option House Administration 42 Domestic Violence Shelter 35 Parenting Classes 4 Domestic Violence Support Group 2 Courthouse Family Violence Outreach 1 Orenda Foundation Veterans Project 7 Transitional Housing 7 OTHER BAR - NATIONAL HOTLINE THE 1 Support Group for Legal Professionals 1 Our Lady of Hope Catholic Church 9 Soup Kitchen 8 USDA Food Distribution 1 Our Lady of the Desert 39 Food Pantry 39 Pacific Clinics 3 Donations Accepted 3 Pacific Lifeline 41 Transitional Housing 41 Parents Anonymous - San Bernardino 1 Parenting Skill Class 1 PARENTS ANONYMOUS INC 2 National Parent Helpline 2 Parents of Murdered Children - Inland Empire 1 Advocacy and Support Group 1 ParentzatWork 1 ParentzatWork 1 Parktree Community Health Center 16

35 of 47 211 Referrals

Behavioral Health Services 1 Dental Care 6 Health Center 9 Peer Driven Room & Board Advisory Coalition of San Bernardino County 83 Information and Referral 83 Peoples Care Autism 1 Parent Education 1 Percy Bakker Center 2 Garden Club 1 Line Dancing 1 Perris Hill Senior Center 1 Senior Center 1 Pinon Hills Senior Center 1 Senior Center 1 Planned Parenthood of Orange and San Bernardino Counties 4 Family Planning 1 Women's Health 1 HIV/AIDS and STD Testing 1 Men's Health 1 POINTS OF LIGHT FOUNDATION 1 Volunteer Center 1 Pomona Community Health Center 1 Prenatal Care 1 Pomona Public Library 1 Passport Acceptance Office 1 Pomona Unified School District Child Development (Resource and Referral) 4 Childcare Resource and Referral 4 Pomona Valley Hospital Medical Center 2 Pregnancy & Postpartum Stress Group 1 Lactation and Breastfeeding Support 1 POSTPARTUM SUPPORT INTERNATIONAL (PSI) 1 Postpartum Support International Warmline (PSI) 1 PPD MOMS 1 National Paranatal Hotline 1 Pregnancy and Family Resource Center 16 Resource Center 16 Prescription Assistance 7 Prescription Assistance 7 Project Life Impact 3 Veterans Food Giveaway 3 Project Sister Family Services 2 Counseling Services 1 Crisis Intervention Hotline 1 Putting Kids First 2 Parenting Course 1 Co-Parenting Course 1 Rancho Cucamonga and Fontana YMCA 4 Before and After School Child Care 3 Summer Day Camp 1 Rancho Cucamonga Family Resource Center 74 Clothes Closet 36 Food Pantry 38 RAPE ABUSE AND INCEST NATIONAL NETWORK (RAINN) 1 National Sexual Assault Hotline 1 REACH 21 Food Assistance 21 Reach Centers 1 Nursing Resource and Learning Center 1 Reach Out 3

36 of 47 211 Referrals

First 5 Nurturing Parenting Class 1 Adult Crossroads 1 BLOCK Drop-in Center 1 Reach Out Morongo Basin 5 Minor Home Repairs 2 Medical Transportation 2 Yardwork 1 Rebound 4 Court Approved Intervention Programs 3 Reentry Passes 1 Redlands Animal Care & Control 1 Animal Shelter 1 Redlands Community Center 4 Legal Services 2 Senior Transportation 2 Redlands Community Hospital 1 Family Clinic 1 Redlands Day Nursery 6 Child Care 6 Redlands Police Department Recreation Bureau 4 Enrichment Classes 1 Redlands Police Department 3 Reentry Clinical Housing and Support Services 5 Reentry Clinical Housing and Support Services 5 RESCUE ALERT OF CALIFORNIA 1 Rescue Alert Services 1 Restoration House of Refuge 210 Transitional Housing 209 USDA Food Distribution 1 Restoring Hope 34 Clothes Closet 10 Food Pantry 24 Rialto Child Assistance 2 Food Pantry 2 Rialto Family Health Services 1 Moving Forward Child Development 1 Rialto Police Department 2 Police Department 2 Rialto Unified School District 2 Health Clinic 2 Rim Family Services 2 Anger Management 1 DUI - PC1000 Education 1 River of Life 42 Neighborhood Food Pantry 42 Riverside County Housing Authority 1 Section 8 Housing 1 Rock Church & World Outreach Center 47 Food Pantry 46 GED Preparation Classes 1 Rolling Start 170 Housing 115 Information and Referral 27 Personal Assistance 5 Support Groups / Workshop 4 Computer Classes 1 Independent Living Skills 1 Assistive Technology 11 Technical Assistance 1

37 of 47 211 Referrals

Systems and Individual Advocacy 5 ROOT & REBOUND 5 Roadmap to Reentry 3 Reentry Advice Hotline 2 Rose of Sharon 51 Pregnancy Resource Center 1 Baby Items 50 Ruben Campos Community Center 1 Swimming Pool 1 Rudy C Hernandez Community Center 8 Neighborhood Multipurpose Centers 3 Swimming Pool 5 Running Springs Assembly of God 3 Food Ministry 3 SAFE PLACE 3 Txt 4 Help 3 Sahaba Initiative 61 Food Pantry 48 Resource Center 2 Counseling 3 Path to Peace 8 Salem Christian Homes 5 Supported Living Services 5 Samaritan Counseling Center 19 Counseling Services 19 Samaritans Helping Hand 320 Clothing Voucher 30 Emergency Food Assistance 57 Food Pantry 23 Utility Assistance 200 Document Replacement Assistance 10 San Antonio Regional Hospital 8 Educational Suite 2 Hospital Services 1 Emergency Department 2 Cancer Caregivers 1 Family Care Center 1 Breast Cancer Support Group 1 San Bernardino City Unified School District 8 Adult School 1 Public Education 3 Child Development Program 1 English as a Second Language 1 GED Preparation Classes 2 San Bernardino Community Church 1 USDA Food Distribution 1 San Bernardino Community Service Center 3 Immigration Legal Services 3 San Bernardino County Animal Care and Control 29 Animal Services 19 Spay and Neuter Voucher Program 7 Deceased Animals 3 San Bernardino County Bar Association 43 Attorney Information and Referral Service 43 San Bernardino County Children and Family Services 61 Foster Care 4 Placement Resources Division 8 Child Abuse Hotline 49 San Bernardino County Department of Aging and Adult Services 370

38 of 47 211 Referrals

Adult Protective Services 79 In Home Supportive Services 65 Senior Information and Assistance Program 183 Senior Nutrition Services 27 Senior Community Service Employment Program 7 Multipurpose Senior Services 5 Long-Term Care Ombudsman 4 San Bernardino County Department of Behavioral Health 254 Community Crisis Response Team 54 The Access Unit 40 Agewise Program 1 Crisis Walk-In Clinic 26 Adult Outpatient Drug Free Program 4 Walk-In Clinics 53 Housing and Employment Program 5 Homeless Outreach Support Team 11 Recovery Based Engagement Support Teams 1 San Bernardino One Stop Transitional Age Youth Center 16 Crisis Residential Treatment Center 1 Mentally Ill Homeless Program 6 Outpatient Clinics 2 Screening Assessment and Referral Center (SARC) 11 Substance Use Disorders and Recovery Services 23 San Bernardino County Department of Child Support Services 8 Child Support Services 3 Compromise of Arrears Program 4 License Release 1 San Bernardino County Department of Probation 5 Adult Day Reporting Centers 3 Adult Probation 1 Youth Anger Management 1 San Bernardino County Department of Public Health 140 Immunizations 11 Reproductive Health Centers 3 Vector Control 12 Women Infants and Children (WIC) 19 Pet Adoption 1 Prenatal Clinic 3 Public Health Clinics 35 Food Handler Training and Test 4 Environmental Health 11 HIV Prevention Program 1 Car Seat Safety 34 Childhood Lead Poisoning Prevention and Renovation 1 Epidemiology 2 Health Education 3 San Bernardino County Department Public Works 2 Public Works 2 San Bernardino County District Attorney 10 Bureau of Victim Services 5 San Bernardino County District Attorney's Office 4 Victim Compensation Claims 1 San Bernardino County Fire Protection District 2 Fire and Rescue 1 Household Hazardous Waste 1 San Bernardino County General Information Line 1 General Information 1 San Bernardino County Land Use Services Department 28 Code Enforcement Division 28

39 of 47 211 Referrals

San Bernardino County Office Of The Assessor-Recorder-County Clerk 17 The Assessor 1 The Recorder 16 San Bernardino County Public Authority 7 In-Home Supportive Services Registry 7 San Bernardino County Public Defender 6 Public Defenders Office 1 Record Expungement Assistance 3 Post Conviction Relief 2 San Bernardino County Registrar of Voters 1 Registration and Voting Information 1 San Bernardino County Sheriffs Department 47 Juvenile Intervention Program (JIP) 15 Law Enforcement 21 Detention Facilities 1 Homeless Outreach and Proactive Enforcement 8 Citizens Volunteer Patrol (CVP) 2 San Bernardino County Superintendent of Schools 3 Counseling and Early Intervention 3 San Bernardino County Transitional Assistance Department 410 C4Yourself 7 CalFresh (Food Stamp Program) 220 CalWORKs Program 73 Health Care Options 7 Medi-Cal Program 70 Child Care Programs 10 EBT Reporting (Lost or Stolen) 1 Cash Aid Program for Immigrants 1 General Relief 21 San Bernardino Family YMCA 7 Afterschool Program 3 Swimming 2 Summer Food Service Program 2 San Bernardino Police Department 19 Police Department 19 San Bernardino Sexual Assault Services 3 Sexual Assault Program 2 Crime Survivor Services 1 San Bernardino Valley College 1 Disability Student Services 1 San Bernardino Westside Christian Center 35 Manna House 13 Westside Kinship Support Services 3 Bags of Hope 11 USDA Food and Clothing 8 Saving Grace Homes 9 Sober Living Transitional Home 9 SEIU United Long Term Care Workers Union 3 Home Care Registry 3 Service Center for Independent Life 4 Benefits Assistance 1 Support Groups and Workshops 3 Sisters of Soul Youth and Family 9 Anger Management Classes 3 Counseling Services 6 Social Action Community Health System 27 Dental Care 10 Parenting Skill Classes 2 HIV/AIDS Care 1

40 of 47 211 Referrals

Community Resource Center Computer Lab 1 SAC Health System Clinic 4 Postpartum Depression Support Group 2 Federally Qualified Health Center 7 Social Security Administration 39 Social Security 39 SOCIAL SECURITY ADMINISTRATION (SSA) 4 Social Security Services 4 South Coast Community Services 5 Student Assistance Program 3 General Mental Health 2 Southern California Edison 32 California Alternate Rates for Energy 21 Community Energy Partnership - Home Energy Efficiency Tune-Ups 6 Energy Management Assistance 1 Medical Baseline 3 Electric Discount Utility Program (CARE & FERA) and Payment Assistance 1 Southern California Gas Company 4 CARE 1 Energy Savings Assistance Program 1 Discount Utility Program (CARE) & Payment Assistance 2 Southern California Service Corp 2 Community Alternative Service 2 Southwest Gas Company 19 California Alternate Rates for Energy 13 Deferred Payment Program 2 Energy Efficiency Weatherization Program 4 Sowing Seeds for Life 2 Food Pantry 2 Special Angels Group Facilities 81 Transitional Housing 32 Elderly Residential Care 9 Room and Board 40 St Annes Retirement Community 2 Veterans Transitional Housing 2 St Bernardine Medical Center 7 Hospital Services 2 Health Education Classes 2 Orthopedics 2 Baby & Family Services 1 St John of God Health Care Services 34 Detoxification 16 Residential Substance Abuse Treatment 3 Sober Living Homes 12 Adult Outpatient Drug Free Program 3 St Joseph Health St Mary Medical 5 Hospital Services 2 Bright Future Mobile Services 1 Austism Support 2 St Pauls United Methodist Church 108 Food Pantry 107 USDA Food Distribution 1 St. John's Community Success Center 21 Standing Community Services 21 Starkey Hearing Foundation 1 Hearing Recycling Program 1 Steps 4 Life Community Services 160 Traditional Sober Supportive Housing - Women with Children 32 Traditional Sober Transitional Housing - Men with Children 15

41 of 47 211 Referrals

Transitional Supportive Sober Housing - Single Adults 67 Steps 4 Life Community Services Homeless Housing 46 Student Jibe 2 College Prep 1 Peer Guidance 1 Summit Payee Services 2 Representative Payee Services 2 Superior Court of California County of San Bernardino 11 Criminal Court 1 Family Court 2 Probate Court 1 Traffic Court 1 Civil Limited and Unlimited Cases 1 Civil Court/Unlawful Detainer 2 Self Help Resource Center 2 Family Law Court 1 Swapping Mamas 6 Clothes Closet 6 Teen Challenge of Southern California 2 Drug Education and Prevention Outreach 1 Residential Substance Abuse Program 1 TEEN LINE 1 Teen Line 1 Telecare 6 Crisis Stabilization Unit 6 Temple Community Outreach 74 Hot Meals 18 Bag of Groceries 56 TENANTS TOGETHER 1 Tenant Rights Hotline 1 The Blessing Center 12 Medical Clinic 7 General Dentistry 5 THE FAMILY NETWORK INC (TFN) 2 Adoption & Foster Care Services 2 The Lords Table 43 Soup Kitchen 43 The Mom and Dad Project 2 Car Seat Program 2 The Olive Branch Development and Empowerment 26 Clothes Closet 7 Food Pantry 10 Parenting Classes 6 Domestic Violence Classes 3 The Salvation Army - Long Beach 1 Missing Persons Service 1 The Salvation Army - Ontario 19 Disaster Recovery Services 1 Food Pantry 1 Soup Kitchen 17 The Salvation Army - Redlands 38 Electric and Gas Assistance Fund (EAF & GAF) 11 Emergency Food Box 20 Shower Facilities 5 Laundry Facilities 2 The Salvation Army - San Bernardino 676 Emergency Shelter 3 Food Pantry 5 Soup Kitchen 126

42 of 47 211 Referrals

Salvation Army Adult Rehabilitation Center 8 Hospitality Living Center 534 The Salvation Army - Victor Valley 375 Food Assistance 68 Southwest Gas Energy Share 303 Homeless Take Out Lunch 4 The Salvation Army Service Extension 3 Food Pantry 3 The Sober Living Network 9 Internet Information and Referral Service 9 The Spirit of Freedom Drug and Alcohol Program 2 Christian Intervention Program 2 The Stephans Center 1 Workshops and Trainings 1 The Way Station 11 Food Assistance 11 The White House Healing Center 7 Transitional Housing 7 THINK Together 1 Elementary Expanded Learning 1 Time for Change Foundation 641 Sweet Dreams House 383 Phoenix Square Affordable Housing 5 Mt. View House 249 Positive Futures 2 2 Positive Futures 1 2 TODEC Legal Center 15 Pro Bono Attorney Clinic 13 AB 60 2 Total Commitment Consulting Services 2 Parenting Classes 2 Town of Apple Valley 6 CPR Instruction 3 Clean Up and Recycle Program 2 Town Hall 1 TRANS LIFELINE 1 Trans Lifeline Peer Support Hotline 1 TREVOR PROJECT 1 The Trevor Project Crisis Intervention and Prevention Resources 1 Tri-City Mental Health Center 1 Adult Outpatient Services 1 Tri-County Dental Society 2 Dental Care Information and Referral 2 Twentynine Palms Senior Center 2 Home Delivered Meals 2 Unidos Por La Musica 1 Community Center 1 UNITED STATES ARMY 1 Wounded Soldier and Family Hotline 1 UNITED STATES CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC) 3 Centers for Disease Control and Prevention 2 Natural Disasters and Severe Weather 1 UNITED STATES DEPARTMENT OF COMMERCE 1 Department of Commerce 1 United States Department of Education 3 Federal Student Aid 3 UNITED STATES DEPARTMENT OF HEALTH AND HUMAN SERVICES 1 AIDS Information Center 1 United States Department of Labor 2

43 of 47 211 Referrals

Labor and Employment Law 2 UNITED STATES DEPARTMENT OF STATE 1 Passport Services 1 United States Department of Veterans Affairs 2 Bus Passes 1 Veterans Benefits 1 United States Post Offices 3 Postal Services 3 United States Veterans Initiative 32 Case Management 2 Veteran Homeless Prevention 28 Veterans Rapid Rehousing 1 Veteran Permanent Supportive Housing 1 Upland Animal Shelter 6 Pet Adoption 1 Animal Foster Care 2 Spay/Neuter 2 Pet Microchip 1 Upland Church of Christ 23 Food Pantry 23 Upland Public Library 1 Tax Aide 1 Upland Unified School District 1 Childrens Resource 1 Uplift Family Services 1 Autism Spectrum Disorder 1 UReach 9 Meals On Wheels 6 ACTS Transit Service 3 US Citizenship and Immigration Services 3 Citizenship and Immigration Services 3 USC Norris Comprehensive Cancer Center 1 Cancer Treatment Services 1 Valley Star Community Services 14 Postpartum Support Group 4 Valley Star Crisis Walk-in Center 5 Active Parenting 1 Valley Star One Stop TAY Center 1 Crisis Residential Treatment Center 3 Venerable House 28 12 Step Meetings 5 Men's Transitional Housing 17 TAY Transitional Living 6 Veterans Affordable Housing 2 Affordable Housing 2 Veterans Partnering with Communities 1 Vet 2 Vet Counseling Service 1 VICTIMS OF CRIME RESOURCE CENTER 1 Victims of Crime Information Center 1 Victor Community Support Services - San Bernardino 1 Early Identification Intervention 1 Victor Community Support Services - Victorville Campus 11 Ready Set Go 9 Family Resource Center (FRC) 1 Victorville Transitional Age Youth Center 1 Victor Community Support Services - West San Bernardino 13 Family Resource Center 1 Computer Classes 1 School Aged Treatment Services 1

44 of 47 211 Referrals

Early Intervention Counseling 8 Nurturing Parenting Class 2 Victor Elementary School District 2 Summer Food Service Program 2 Victor Valley Community Services Council 6 Senior Needs 4 Alternative Sentencing Program 1 First Call for Help 1 Victor Valley Domestic Violence 35 Domestic Violence Shelter 24 Referral Services for a "A Better Way" 6 Victim Impact Class 5 Victor Valley Family Resource Center 204 Family Resource Center 2 Transitional Housing 179 Parenting Education 2 Reentry Transitional Housing 21 Victor Valley Rescue Mission 116 Clothes Closet 8 Cold Weather Shelter 14 Soup Kitchen 18 Life Recovery Program 6 Victor Valley Rescue Mission Food Pantry 70 Victor Valley Transit Authority 23 Direct Access 17 Victor Valley Transit Authority 5 B-V Link 1 Victorville City Library 2 Cool Places to Go 2 Victorville Senior Citizens Club 3 Senior Citizens Club 3 Vida Life Ministries 2 USDA Food Distribution 1 Immigration Services 1 Villa de Ninos Center - Mexican American Opportunity Foundation 1 Preschool 1 Visiting Nurse Association of the Inland Counties 3 Hospice 2 Home Health Aide Services 1 VNA Hospice & Palliative Care of Southern California - San Bernardino 3 Home Health Care 1 Private Duty Care 2 VNA Hospice and Palliative Care of Southern California - Claremont 1 Hospice & Palliative Care 1 Voice of the Desert 6 Parenting Skill Classes 1 Strong Me Counseling Services 5 Volunteer Income Tax Assistance (VITA) 32 VITA 32 Volunteers of America Pomona 53 Homeless Shelter 39 Hope for Homes 14 Volunteers of America Southwest 36 Child Care 22 Early Head Start 11 Full and Half Day Preschool 3 Walden Family Services 5 First 5 Nurturing Parenting Class 3 Baby Steps 1

45 of 47 211 Referrals

First 5 Family Workshop 1 Way World Outreach Ministry 253 Anger Management 3 Soup Kitchen 14 Utility Assistance 230 DMV Reduced Fee ID Voucher 6 West End Family Counseling Services 15 Department of Behavioral Health Outpatient Services 15 West Valley Detention Center 2 Detention Center 2 Westwind Community Center 1 Swimming Pool 1 Whitney Young Family Health Clinic 15 Dental Services 10 Medical Services 5 Women Who Matter Too 46 Shared Living House 46 Workforce Development Department 57 Employment Services 57 YMCA of the East Valley 3 School Age Care 3 Young Visionaries Youth Leadership Academy 2 Student Achievement Mentoring 1 Successful Occupational Strategies - Adults 1 Yucaipa Family Assistance 11 Food Pantry 8 Diapers 3 Yucaipa Seventh-day Adventist Church 7 Food Pantry 6 Clothing Closet 1 Zion Community Foundation 41 Transitional Housing 41 Grand Total 20433

46 of 47 211 Referrals

47 of 47