THE POWER OF TOGETHERNESS WESTERN SYDNEY LOCAL HEALTH DISTRICT 2016-17 YEAR IN REVIEW

1 CONTENTS

Western Sydney Local Health District (WSLHD)...... 4 VISION About Us...... 5 Map of Western Sydney Local Health District...... 7 Financial Sustainability...... 9 Better health services for the people A Word From the Chair & Chief Executive...... 10 of western Sydney and beyond. Healthcare Facilities...... 12 Westmead Hospital...... 13 Auburn Hospital...... 16 Blacktown ​ and​ Mount ​ Druitt​ hospitals...... 18 Mental Health...... 21 VALUES Drug ​ Health​ ...... 22

Building Together...... 23 Constructing the future...... 24 Underpinning our vision are NSW Westmead Redevelopment...... 24 Health’s four CORE values of Blacktown and Mount Druitt Hospitals Expansion Project...... 25 collaboration, openness, respect, Awards...... 26 and empowerment. Rouse Hill Hospital...... 26 WSLHD Capital Works...... 26

Integrated ​​& Community Health...... 28 Caring for Our Community...... 29 Western Sydney Diabetes...... 29 Priority Populations...... 29 Aboriginal Health Services...... 30 Chronic, Complex and Integrated Services...... 30 Population Health & Primary Prevention...... 30

Innovation & Quality...... 33 Science...... 34 Clinical Education...... 34 Quality Awards...... 36 Patient Safety...... 37

Information Technology Services...... 38 Our Digital Future...... 39

Our ​ People​ ...... 41 Our Staff...... 42 Our ​ Board​ ...... 46 Our Executive Team...... 50

Appendices...... 54 COVER: THE POWER OF TOGETHERNESS Appendix A: Our Organisation...... 55 Our rich tapestry of culture, people, traditions and beliefs make Appendix B: Our ​​Partners...... 59 WSLHD unique. By putting the patient and consumer at the centre Appendix C: Location Directory...... 60 of all we do we empower our community to work with us as one to provide the best available healthcare in an ever changing landscape. Appendix D: Abbreviations and​ ​Glossary...... 62

3 WESTERN SYDNEY LOCAL HEALTH DISTRICT

WSLHD Consumer Council representatives

Participation from our About half (46.8 per cent) of ABOUT US consumers and patients is vital residents was born overseas. to ensuring we are building A total of 50.3 per cent of people We are a leader in clinical and reshaping our services to speak a language other than services, research and meet the challenges of today English at home with 71.1 per cent education providing a diverse and the future. living in the Cumberland LGA. range of public healthcare to more than 946,000 residents To sustain projected demand Western Sydney is home to the in Sydney’s west as well as we have embarked on a largest Aboriginal and Torres services to those outside our multibillion dollar capital Strait Islander population with catchment from specialty redevelopment program, many living in socioeconomically statewide centres of expertise. and continue to research disadvantaged areas. world’s best practice and Western Sydney Local Health innovations to maintain The 2016 Census indicates District (WSLHD) is responsible community expectations in about 13,400, or 1.5 per cent of for delivering and managing healthcare delivery, research the population self-identifies $1.7 billion in public healthcare and education. as being Aboriginal, with the across more than 120 suburbs majority (9500) living in the spanning 780 square kilometres WSLHD employs more than Blacktown LGA. in the Blacktown, The Hills Shire, 13,000 dedicated individuals Cumberland and Parramatta local across more than 70 sites A 59 per cent increase in people government areas (LGAs). including Westmead, Auburn, aged 70 years or over and a 54 Cumberland, Blacktown and per cent increase in people aged One of 15 local health districts Mount Druitt hospitals as well 85 years and over is forecast (LHDs) in the NSW Health as a network of comprehensive from 2016-2026. system, WSLHD is one of the integrated care and community- #1 based services. State’s fastest growing areas with BURDEN OF DISEASE WESTERN SYDNEY more than 1.3 million residents estimated by 2031. DEMOGRAPHY There is still progress to be made in improving the health Our community comes from Western Sydney is and wellbeing of the residents LOCAL HEALTH DISTRICT diverse economic, social, and characterised by wealth at of western Sydney. cultural backgrounds providing a one end of the spectrum and fertile environment to develop and significant social disadvantage We have a 20 per cent higher implement innovative models of at the other bringing with it a evidence of diabetes and asthma Financial A Word From the Chair About Us Map of WSLHD healthcare, research, infrastructure range of complex health needs than the NSW average, coupled Sustainability and Chief Executive and new ways of doing business. and social circumstances. with challenging demographics.

PHOTO: Our wonderful Westmead Hospital pharmacy department got behind Antibiotic Awareness Week hosting a colourful stall complete with stuffed animals representing different types of bugs. 5 WESTERN SYDNEY LOCAL HEALTH DISTRICT

Western Sydney is a diabetes supported to reach their potential, WESTERN SYDNEY 01 2 4km hotspot with an estimated to collaborate with WSLHD staff, N quarter of the population likely impacting improvements on SOCIAL MEDIA HOSPITALS to be affected by diabetes or patient-centred care. pre-diabetes. 1. Mount Druitt Hospital Consumers can find out how 2. Blacktown Hospital Hospitalisations for the following they can make a difference to 3. Westmead Hospital the provision of healthcare in 4. Cumberland Hospital conditions are considerably higher Sydney’s west at for WSLHD residents than for www.wslhd.health.nsw.gov.au/ 5. Auburn Hospital NSW: heart failure, diabetes, falls Consumer-Engagement FACEBOOK in the 65-plus year age group, Western Sydney Health Maroota asthma, chronic obstructive pulmonary disease, influenza REACHING OUT TO WESTERN SYDNEY and pneumonia. Coronary heart 70,000 OUR COMMUNITY WEEKLY REACH disease deaths in women are COMMUNITY Gosford > significantly above the NSW rate. WSLHD’s social media allows us to communicate and interact with HEALTH CENTRES our community, stakeholders and LISTENING TO staff in real time. 6. Mount Druitt Community Health Centre OUR COMMUNITY 7. Doonside Community Health Centre Our average weekly reach 8. Blacktown Community Health Centre Research reveals the quality and combined on all our social 9. The Hills Community Health Centre safety of healthcare improves YOUTUBE 10. Parramatta Community Health Centre media platforms is 90,000 Western Sydney Health when we understand the patient enabling us to: 11. Merrylands Community Health Centre and consumer experience. 12. Auburn Community Health Centre • Learn about our community and its needs 98 SUBSCRIBERS We actively encourage our • Educate, inform and entertain community to partner with us • Promote WSLHD events, to assist in providing the best activities and projects in our The Hills Shire available care now and plan for hospitals and facilities; and LGA the future. Active consumer • Provide immediate responses representation increased by 86 and information in the case per cent in 2016-17. of natural disasters and emergency incidents. TWITTER WSLHD has established a @WestSydHealth Rouse Hill vibrant, well informed and highly Our burgeoning social media Marsden Park motivated consumer network presence continues to reach 7000 across most governance and all thousands of people in seconds. WEEKLY REACH Blacktown our hospital and health service LGA M1 redevelopment groups. Our Facebook page achieved a milestone of 10,000 members Castle Hill Community and consumer in the past year. Daily content < Blue Mountains M2 Penrith 9 representatives work attracts a high participation and 1 SeeSee footnotefootnote** collaboratively with staff to reach through: 7 2 6 ground service planning, • Facebook INSTAGRAM 8 delivery and evaluation from Western Sydney Health Macquarie Park @humansofthehospital M4 M7 the consumer perspective 4 Sydney • Twitter Parramatta Harbour and experience. @WestSydHealth LGA 226 Bridge • Instagram 3 M2 FOLLOWERS 10 We vigorously attract, recruit @humansofthehospital; and r and train selected individuals to • YouTube Cumberland collaborate with staff members, Western Sydney Health. LGA 11 groups and services. Future Western Prospect 5 12 We reach an average 70,000 The Blacktown and Mount Druitt Sydney Airport Reservoir The monthly WSLHD people per week on Facebook. Hospitals Expansion Project CBD Consumer Council gives has successfully engaged its Sydney consumer representatives and Facebook and Twitter are local community to participate M7 Parramatta Olympic Park staff an opportunity to learn our most popular platforms in redevelopment consumer Bondi > from each other. with more than 13,500 groups through: followers combined. • Facebook BMDH Project A mentoring, orientation and • Twitter @BMDHProject Liverpool Sydney induction program ensures WSLHD has recently entered the • Instagram @bmdhproject; and Airport every consumer representative is YouTube and Instagram spaces. • YouTube BMDHProject. M5 * Hatched area of Parramatta LGA is outside Western Sydney 6 Local Health District WESTERN SYDNEY LOCAL HEALTH DISTRICT

developing a capable workforce Program through the Agency for FINANCIAL with appropriate skills to ensure Clinical Innovation (ACI). They are: THE YEAR THAT WAS successful delivery of outcomes, • Oncology Inpatient SUSTAINABILITY ensuring we are spending our • Eye Clinic health dollars wisely. • Echocardiography; and WSLHD ensures policies and • Neurosurgery and Orthopaedic controls are in place to safeguard 1 The Centre for Healthcare Redesign Back Clinics. its assets and finances. Program is developing a workforce with project management and Innovation & Redesign has Financial sustainability imbues implementation skills to support and partnered with Westmead resilience, productivity, growth and transform our local health district. Hospital’s Surgery and Anaesthetics innovation which is fundamental to to remodel patient flow and process providing world class healthcare This program is consumer focused reducing overall time in clinics from to the people of Sydney’s west. and ensures the patient voice five to less than two hours. There is central to understanding the has been a reduction in patient Five portfolios comprise the WSLHD current environment and working complaints, improved bookings and Finance directorate. They are: with consumers, patients and clinic appointments, and enhanced 181,335 185,488 • Financial & Management families to design the future. administrative process to ensure all ED PRESENTATIONS ADMISSIONS Accounting referrals are captured. • Supply Chain Projects have already realised • Performance & Analytics a dramatic increase in patient WSLHD’s expenditure for 2016- • Innovation & Redesign; and satisfaction across services, reduced 17 was $1.7 billion with 65.93 per • Health Records & Information 2 waiting time to receive care as well cent consisting of salary and Management. as improved access to our services. wages. Revenue contributed This has been achieved through $248 million. The net cost of HIGHLIGHTS understanding the patient experience services was $1.5 billion. and designing services around the Our Clinical Coding and Health patient rather than the clinician. The complete audited financial Information and Records Service statements are published in the 2016-17 NSW Health Statutory received the Australia-New Four initiatives at Westmead have Zealand Health Roundtable Award Financial Report and are been successfully accepted into available on our website for predictive length of stay audit. Centre for Healthcare Redesign www.wslhd.health.nsw.gov.au The tool identifies opportunities 42,983 10,365 for improvement in clinical documentation and clinical coding, SURGERIES BIRTHS providing better representation of complexity of care and activity. REVENUE 3 17% A clinical coding plan aimed at Other ensuring accuracy and quality Revenue of data provided for internal and external reporting and activity- based management (ABM) was 83% implemented. It aids in developing Sales of Goods a sustainable healthcare system and Services by providing confidence in the quality of our patient-coded data which has been validated against coding rules and Australian Coding EXPENDITURE 45,141 163,067 Standards (ACS). 27. 22% Other Operating Expenses VACCINE INJECTIONS OCCASIONS OF Innovation & Redesign continues IN HIGH SCHOOLS DENTAL SERVICES to support accelerating 65.93% 4 implementation methodology (AIM) Salary and Wages training, building readiness for the 3.76% 5 capital redevelopments by providing 0.63% Depreciation and PHOTOS: 1. Keeping Our Kids Alive: Real-life stories from patients who survived a car crash ongoing coaching and support to Grants and Amortisation shocked thousands of high school students as part of our three-day bstreetsmart road clinical teams and sponsors. Affiliated Health safety program at Qudos Bank Arena. 2. Pregnant women can now get free whooping Organisations cough vaccine at Auburn Hospital. Mum-to-be and Auburn Hospital staff specialist Dr AIM allows us to focus our Reena Mohan was the first to receive her immunisation.3. Blacktown Hospital’s cardiac resources in a coordinated manner 2.4% catheterisation lab now has the capability to insert leadless pacemakers. L-R (front): VMOs Nurse Lilian Minasmasihi, Dr Aditya Bhat, Dr Ajita Kanthan, NUM Khrushiva Ison, nurse in executing project solutions 0.06% Alma Latumahina, L-R (back): nurse Gavan Hall and Dr John Riskallah. 4. Reading to and focusing on the human Other Items your baby is important and fun! We were delighted to have a visit from the Australian elements of change. It assists in Literacy Educators Association, who handed out books to newborns and their families. New parents Aruna and Ajaya couldn’t wait to read Mem Fox to baby Ashlyn. 5. During Dental Health Week we encouraged women to look after their smiles. 9 WESTERN SYDNEY LOCAL HEALTH DISTRICT

A WORD FROM THE CHAIR & CHIEF EXECUTIVE

The greatest influence on the Through improved health literacy transformation of healthcare and technology the consumer is will come from consumers playing a more powerful role in and technology. demanding services. Richard Alcock, Chair. Danny O’Connor, Chief Executive.

What will be the experience of healthcare in the The State integrated care pilot continues to grow. The purpose of these partnerships is to strengthen This links closely with our plans to evolve the ways decade 2020-2030? the performance of our organisation now and in which we deliver care in our existing facilities and A new way of increasing palliative care services to create the conditions for our organisation to how we design the health facilities of the future. This question is central to our strategy. It informs in the community has begun and a NSW pilot perform strongly in the future. our priorities. Key to the answer is the future roles of for a public metabolic surgery service has been Some innovations planned in collaboration with the consumer and technology. planned to begin this year. Some key partnerships include the university sector, clinicians and consumers include carer zones in the local government, NSW public administrations, inpatient wards of the expanded Blacktown Hospital, Public policy will play a role, funding mechanisms Reform is occurring in the way multiple the Greater Sydney Commission, Sydney Business enhanced digital technology linking operating and market forces will too, along with medical and government services cooperate to better serve Chamber, Western Sydney Dialogue, Transport for theatres at Mount Druitt Hospital with university population health sciences. the community. NSW, Jobs for NSW, private health organisations, lecture rooms, the introduction of hospital rapid commercial, residential and retail businesses. access services, and the expansion of comprehensive But it is evident from experiences of health systems Several issues have shaped our thinking on how care services to improve treatment outcomes. across the globe and from other industry sectors the to optimise the value of this investment for the Through these relationships additional significant greatest influence on the transformation of healthcare people of NSW. investment is already being made to enlarge the Building on this, we are planning a hospital of the will come from consumers and technology. health, economic and social benefits of a growing future at Rouse Hill which will significantly extend Key among these has been increasing our health industry in western Sydney. the use of technology in healthcare. Consumers who are increasingly health literate understanding of the experiences and and technology which harnesses the power of expectations of consumers, expanding Just as we are deeply involved in exploring factors WSLHD is in the central city of the Greater Sydney personalised medicine and big data integration are our partnerships, making greater use that will shape the experience of healthcare in the Commission’s three city plan for Sydney. It is a place being transformative. of technology, introducing new ways of next decade we are very committed to influencing of enormous social and economic development. working in our business, and new types of the broader social and economic development Most importantly, consumers and technology services for consumers. agenda because this has short and long-term effects We will pursue our responsibility to improve the are increasingly agnostic about where and how on the health of individuals and communities. This experience of healthcare in the decade 2020-2030 healthcare occurs, funding sources, and ownership The dominant model of the healthcare industry includes affordable housing, transport, city planning, through deep engagement with consumers and of information. in Australia is that it has been predominantly jobs growth and healthy lifestyle education. many partners who are shaping this future. provider driven. Western Sydney Local Health District has Technology, including data integration, is already responsibility for investing more than $2 billion Increasingly, through improved health changing many ways in which healthcare is in publically funded improvements to future literacy and technology the consumer is received, and where it occurs – in general hospitals, health services. playing a more powerful role in demanding day hospitals, general practice, shopping centres services from the industry. and in the home. This change program began in 2013 and will continue RICHARD ALCOCK, CHAIR. well into the next decade. It involves many major Our local health district is seeking much more This trend is more advanced in some other parts of capital and technology investments at Mount Druitt, information from consumers about their the world. It is also leading to greater independence Blacktown, Cumberland and Westmead hospitals. experience and expectations of healthcare. and convenience for many consumers.

There is planning for a new hospital of the future We have sought to leverage public sector We are committed to ensuring we optimise the use at Rouse Hill and for the expansion of Merrylands investment through collaboration with a broad of technology because of the benefits it brings to Community Health Centre. range of industry partners. the experience and costs of healthcare. DANNY O’CONNOR, CHIEF EXECUTIVE.

10 11 HEALTHCARE FACILITIES

• WSLHD continues to meet Elective Surgery WESTMEAD Activity Performance (ESAP) measures for a number of patients treated on time for all urgency categories. A total of 7954 elective HOSPITAL surgery procedures were completed at Westmead Hospital during 2016-17. Cross- Westmead Hospital is the principal referral facility services are being developed to hospital for western Sydney, renowned maximise theatre access for patients at for its comprehensive, highly specialised Westmead and Auburn hospitals. and complex services provided to its local community, statewide and nationally. • bstreetsmart, a statewide initiative of Westmead Hospital’s Trauma Service, was a They include major trauma, bone marrow finalist in the 3M-ACRS Diamond Road Safety transplant, renal transplant, pancreas (islet) Awards. The program, aimed at lowering the cell transplant, neurosurgery, interventional number of youths injured or killed as a result of neuroradiology, the Westmead Centre for Oral Health, radiation oncology, cardiology driving, targets high school children through interventional services, cardiothoracic surgery, full-scale re-enactments. It is Australia’s largest advanced gastroenterology, the Adult Eating educational event on road safety. Disorders Service, deep brain stimulation, the Complex Epilepsy Service, complex Key to maintaining Westmead’s reputation as dermatology, neonatal intensive care, a cystic a premier teaching and research hospital is our fibrosis service for adults, and the NSW relationships with consumers and the community. Huntington Disease Service. Forging valuable partnerships nurtures best practice, growth and development. Currently undergoing a multimillion dollar rebuilding program, Westmead Hospital with The hospital with WSLHD is part of the its partners will be one of the largest health, Westmead Alliance which includes the education, research and training precincts University of Sydney, Western Sydney University, in Australia. A more detailed overview of the the City of Parramatta Council, Cumberland Westmead Redevelopment is on Page 24. Council, the Sydney Business Chamber, the Sydney Children’s Hospitals Network, the Westmead Hospital is a member of the Westmead Institute for Medical Research, Westmead Health and Education Super Precinct, the Children’s Medical Research Institute, and with close relationships to The Children’s Westmead Private Hospital. Hospital at Westmead, the University of Sydney, the Westmead Institute for Medical Research, We are working with the Greater Sydney and the Children’s Medical Research Institute. Commission, and Transport for NSW in further developing Westmead Hospital’s involvement in the Parramatta Light Rail and the Greater HIGHLIGHTS Parramatta and the Olympic Peninsula (GPOP). • We implemented the electronic medical record (eMR2-Paper-Lite), transitioning from We recognise the generosity of our partners and written to electronic documents for the special individuals who make a difference by majority of inpatient records. The clinician- raising funds and volunteering. driven change allows for anywhere, anytime access to hospital records, capture and access The Westmead Medical Research Foundation of patient information at the bedside and secured $468,800 through its fundraising converting existing paper files to electronic. programs which saw $385,800 provided for equipment and $83,000 in scholarships. • Rethink Your Drink trial, the first of its kind for a major Sydney hospital, was launched Staff participated in the Coleman Greig Challenge #2 to reduce the consumption of sugary drinks raising $50,310 to purchase two Panda Warmers. among staff, patients and visitors. The The state-of-the-art resuscitation and warming HEALTHCARE initiative is aimed at promoting weight loss platforms enable babies to get the best start in life. and better heart health, and reducing the likelihood of developing type 2 diabetes and A total of 102 volunteers work across the FACILITIES some types of cancer. hospital’s many departments, enhancing the experience of patients and visitors and • We performed our largest number of kidney, raising monies. One of their unique services is pancreas and islet transplants with 74 transporting outpatients via buggy to various Westmead Auburn Blacktown ​ &​ Mount ​ ​ Mental Drug kidney, 60 pancreas and 6 islet transplants clinics. The buggy service does more than 1300 Hospital Hospital Druitt hospitals Health Health during 2016-17. runs a month.

PHOTO: Representatives from Hitachi Construction Machinery Australia donated $7000 worth of equipment to Auburn Hospital, thanks to a collaboration with the Humpty Dumpty Foundation. 13 HEALTHCARE FACILITIES

I’m feeling great, I feel reborn. KEY ACTIVITY 2016-17 They didn’t have to open my chest, I don’t even see a scar, it’s unbelievable. I don’t have 106,970 enough words to praise what the SEPARATIONS*

doctors have done for me. 1 PATIENT ALLENBY GEORGE. 323,695 Westmead Hospital staff celebrated a new TOTAL BED DAYS procedure that made complex heart operations much easier for elderly and high-risk patients. Allenby George, 87, was one of the first patients to undergo the new operation - with great success. 1014 DAILY AVERAGE AVAILABLE BEDS 2 1,532,899 We lost a patient a year ago and it HOSPITAL NON-ADMITTED was incredibly hard because we’d PATIENT SERVICES (OCCASIONS OF SERVICE) become very close. He was at the end of his life but our team got him walking again. That’s what I 3 75,365 love about nursing - seeing what ED PRESENTATIONS you can do for people. I know that if I can make a difference for one family, then I’ve done my best. 5774 I’ve definitely found my calling. BIRTHS IN HOSPITAL RUBY HARRIS, ASSISTANT IN NURSING, WESTMEAD HOSPITAL. 4 24,914 AMBULANCE PRESENTATIONS

We are fast approaching Estelle’s first birthday. We could not 21,626 SURGERIES think of a better way to mark the

occasion than to give back to a 5 place that we will forever hold 1. Westmead Hospital neonatal intensive care unit occupational 136,461 in our hearts. therapist Dr Traci-Anne Goyen is named the runner-up for the ORAL HEALTH Humpty Dumpty Foundation Michelle Beets Memorial Award. RACHEL TAUFER, MUM OF FORMER WESTMEAD 2. Some of our young doctors are among the 83 musically talented HOSPITAL NICU PATIENT, ESTELLE. medical students in the Australian Medical Students’ Orchestra. 3. Westmead Infectious Disease team. L-R: Medical officer Dr *The process by which an episode of care for an admitted Tasnim Hasan, clinical nurse consultant Gillian Gale, senior hospital patient ceases, including ED only separations. The Taufer family and the Miracle Babies Foundation scientist Stephen Doggett and senior technical officer Merilyn Source: NSW Health Information Exchange. donated three reclining kangaroo chairs to the Westmead Geary. 4. Radiation oncology staff with a new LINAC machine. Hospital’s Neonatal Intensive Care Unit (NICU). 5. Westmead geriatric medicine and stoke unit team.

14 15 HEALTHCARE FACILITIES

Auburn Hospital’s relationships with its local AUBURN HOSPITAL community and consumers enhance services and the patient experience. Two neonatal resuscitators KEY ACTIVITY 2016-17 Auburn Hospital is closely networked with were purchased thanks to a $54,508 grant from Westmead Hospital and is a teaching hospital Dooleys Lidcombe Catholic Club. of the University of Notre Dame, Australia.

Located in one of Australia’s most diverse 20,682 suburbs whose population come from 126 SEPARATIONS* countries, 67 per cent of patients come from a non-English speaking background.

Hospital staff speak more than 70 languages. 43,872 1 Auburn’s services include emergency medicine, TOTAL BED DAYS adult general medicine, paediatric day-only surgery, short-stay medical, obstetrics and newborn care services for low-risk births, satellite renal dialysis, and non-acute care. 170 The clinical school of the University of Notre DAILY AVERAGE Dame, Australia is co-located on the hospital’s AVAILABLE BEDS campus. It offers a medical program, nursing and midwifery training and education, allied health placements and education and drives and supports research. It really helped build my confidence, mobility and 148,017 2 HOSPITAL NON-ADMITTED HIGHLIGHTS strengthen my muscles. PATIENT SERVICES • Teach Back, designed to improve health literacy, NADA AL-OBEIDY. (OCCASIONS OF SERVICE) was implemented. The program requires clinicians to use plain English with simplified Stepping On is a free strength and balance medical terms avoiding jargon when engaging program to reduce falls for over 65s. with patients and their families or carers who in turn teach back what they have understood to 26,793 the clinician in their own words. An interpreter ED PRESENTATIONS or bilingual health worker is present if required.

• Auburn became the first hospital in the local health district to be awarded seven Met with Merit ratings from the Australian Council on Healthcare 1322 3 Standards (ACHS) during a periodic review that BIRTHS IN HOSPITAL surveyed the following three national standards:

- Governance for Safety and Quality in Health Service Organisations 4142 - Partnering with Consumers; and AMBULANCE PRESENTATIONS - Preventing and Controlling Healthcare Associated Infections.

The surveyors reported Auburn had a “culture of innovation and quality improvement”. 7241 I always wanted to be in a field SURGERIES 4

• Our emergency department (ED) performance where I could make someone’s 1. Auburn students starting Certificate 3 in Health Service Assistance. led the LHD with an average emergency life a bit better. 2. Hazardous material showers for a disaster control exercise. Wendy treatment performance of 81 per cent for patients *The process by which an episode of care for an admitted Beggs (front) and Helen Zaouk. 3. Piloting a student-led physio program is Auburn Hospital’s James Chen (left) and the University moved out of ED within 4 hours. The transfer DR SOHAIB VIRK. patient ceases, including ED only separations. of care average was 94 per cent (for patients of Sydney’s Madelyn Nicole who are overseeing Lucas Kalinak put Source: NSW Health Information Exchange. Rachel Haughton through her paces. 4. Auburn maternity ward’s brought to hospital by ambulance and transferred Auburn Hospital medical intern Dr Sohaib Virk Susan Cashman (front, left), Hazel Simeon, Ana Donnellan, Jawaher to hospital care within 30 minutes). was born in Auburn Hospital. Masri (front, centre), Malla Mona (back, left), and Elena Khoury.

16 17 HEALTHCARE FACILITIES

HIGHLIGHTS BLACKTOWN AND • Blacktown was the first hospital in WSLHD and BLACKTOWN HOSPITAL only the fourth in NSW to implement Electronic MOUNT DRUITT HOSPITAL MOUNT DRUITT Medication Management (eMEDs). The system reduces prescribing errors, improves patient HOSPITALS safety and improves accuracy, legibility and 41,297 completeness of medication orders. • Works started on a car park expansion, and a new 14,596 Blacktown Hospital provides a 24-hour SEPARATIONS* SEPARATIONS* emergency service, intensive and high acute service building for emergency, operating dependency care, sub-specialty acute medical theatres, intensive care, birthing, maternity, and surgical care, obstetrics and newborn care women’s health, newborn care and paediatrics at and sub-acute rehabilitation. Inpatient acute 155,154 Blacktown Hospital. mental health and community mental health • At Mount Druitt Hospital construction TOTAL BED DAYS commenced on facilities for drug health, 38,162 services are delivered from Bungarribee House. TOTAL BED DAYS community dialysis, a new MRI service and Mount Druitt Hospital offers 24-hour emergency theatre expansion to create a centre of excellence care, and a district-wide role in the provision of for elective surgery. planned surgery, with a high proportion of general, 488 • The B2Hub at Blacktown Hospital was opened in April 2017 and is the first purpose-built activity- orthopaedic and breast surgery. It has the highest DAILY AVERAGE based workspace in a NSW hospital. The design 157 volume of paediatric emergency and medicine AVAILABLE BEDS DAILY AVERAGE elements encompass flexible, IT-enabled work attendances of any facility in WSLHD. AVAILABLE BEDS points and zones instead of traditional offices and desks. The B2Hub has delivered floor space savings Blacktown and Mount Druitt hospitals are which can be reallocated to frontline clinical areas undergoing a multimillion dollar redevelopment to 650,523 or used to accommodate future growth. meet the growing needs of the community. HOSPITAL NON-ADMITTED • A total of 40 unique carer zones were PATIENT SERVICES 95,966 commissioned in single rooms across Blacktown The multi-award winning Blacktown & Mount (OCCASIONS OF SERVICE) HOSPITAL NON-ADMITTED Hospital. The zones were created in response Druitt Hospitals (BMDH) Expansion Project is PATIENT SERVICES to consumer feedback and provide dedicated (OCCASIONS OF SERVICE) changing the way we care for our community. facilities for a patient’s carer/s or a relative to stay overnight. An innovative carer program It includes a major development of existing 46,767 was developed in partnership with consumers, and new services to meet increasing demand ED PRESENTATIONS including extended visiting hours. Staff, patients and reduce the need to travel out of the area and carers have reported an improved patient 32,410 for treatment. and carer experience and better staff-carer ED PRESENTATIONS communication. The project was showcased at the British Medical 3269 • Blacktown Hospital was one of the first hospitals Journal conference in London in April 2017. BIRTHS IN HOSPITAL in Australia to implement the groundbreaking Music and Memory program to improve wellbeing Stage 2 is underway with the planning of the for patients with dementia. Staff host structured acute services building due for completion in music therapy time, creating personalised 3655 AMBULANCE 2019. A more detailed overview of the BMDH playlists for each patient, targetted to their PRESENTATIONS Project is on Page 25. 15,187 musical taste. AMBULANCE PRESENTATIONS We have a close working relationship with Western More than 100 patients a week benefit from the Sydney University with a Clinical School located at Patient Connect Volunteer (PCV) Program which Blacktown Hospital to develop medical students links trained volunteers with new inpatients to to work as fully accredited doctors and specialists 4737 provide education, information and support. SURGERIES in western Sydney. 9379 SURGERIES It was developed in direct response to A foundation is being established to maximise consumer feedback. local corporate and community relationships and to undertake fundraising and increase The hospital community’s vibrant local culture 15,751 awareness for the continued development of 10,855 and traditions continue to be reflected in arts and ORAL HEALTH health promotion, education, research and ORAL HEALTH cultural activities. medical equipment. This year, more than 300 consumers were consulted More than $300,000 was raised during 2016-17 *The process by which an episode of care for an admitted about plans for artworks in the new facilities. *The process by which an episode of care for an admitted from a variety of sources including corporations, patient ceases, including ED only separations. patient ceases, including ED only separations. individuals and grants. Funds enabled the purchase Projects included cultural performances, and a Source: NSW Health Information Exchange. Source: NSW Health Information Exchange. of medical devices and the establishment of consumer-led renal arts program designed to support programs to assist our patients. reduce isolation in young renal patients.

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to improvements such as the NSW Government’s reform, MENTAL review of orientation packages Living Well: A Strategic Plan for His whole behaviour We do all the which ensure key information is Mental Health in NSW 2014-2024. HEALTH provided at admission. has changed. Music little things: Initiatives in progress include: has brought him such massaging a Our Mental Health Services The MHS hosts monthly carer • Pathways to Community Living patient’s hands, (MHS) support people across support groups, providing a Initiative (PCLI) which involves happiness while he’s their lifespan with a range of forum for carers to network, transferring long-stay patients been in hospital. reading, taking mental illnesses and disorders interact and discuss their journey. to the community them to the from prevention through to • Expansion of the Got SEAN’S DAUGHTER TRISH SCERRI. early detection and intervention, Collaborative planning with the It! program for children garden, whatever triage, assessment, acute and Western Sydney Primary Health aged 5-8 years who have (TOP) He’s the rocking, jiving we can to make sub-acute care, and various Network (WentWest) will support identified or are at high risk dementia patient who loves Elvis. levels of treatment and ongoing the commissioning of primary of conduct (or disorder) John “Sean” O’Malley is living a difference. support in the community. mental healthcare and suicide problems. WSLHD made a proof of the success of Blacktown PALLIATIVE CARE prevention services. major contribution to the Hospital’s Music & Memory VOLUNTEER GORDON Inpatient services include acute State pilot program that program, using music to calm MUNDAY, MOUNT adult, Child and Adolescent The Community Living Supports demonstrated better clinical dementia patients. DRUITT HOSPITAL. Mental Health Services (CAMHS), (CLS) program has been outcomes for children, Specialist Mental Health Services established in western Sydney improved parenting for Older People (SMHSOP), non- with NGO Neami National, a capacity, and enriched acute rehabilitation, short-stay community mental health service positive connectedness for BLACKTOWN HOSPITAL MOUNT DRUITT HOSPITAL units and forensic rehabilitation. supporting people living with parents with schools and mental illness to improve their the community Our inpatient units are located health and live independently. • Development of Whole Family at Westmead, Cumberland, Teams, an integrated mental and Blacktown and Mount We are working with the Sydney health and drug and alcohol Druitt hospitals. Children’s Hospital at Westmead service for families with to provide an integrated identified parental mental We have Community Mental approach to child and youth health and drug and alcohol Health Teams (CMHTs) in mental health across the precinct. issues and substantiated risk Parramatta, Merrylands, of significant harm reports for Auburn, Dundas, The Hills Project Air has been the children Shire, and Blacktown. implemented to improve the • Establishing clinical in- 1 4 capacity of mainstream mental reach services to designated Planning is underway on the health services to manage and residential aged care facilities; Cumberland campus in response treat personality disorders and and the to the Parramatta North Urban expand specialist treatment • Expansion of the consultation Transformation (PNUT) and options, including improved liaison team at Blacktown. Parramatta Light Rail projects. referral pathways between generic and specialist treatment. Mental Health Services ENGAGING OUR recognises the special CONSUMERS AND The Mental Health Acute contribution of its 15 volunteers, Assessment Team (MHAAT) and PARTNERS seven of which have registered NSW Ambulance work together as contingent workers as part 2 5 All treatment provided is recovery to ensure mental health patients of the carer reference group. orientated working in partnership access the most appropriate care Six support family and carers with consumers and carers. as quickly as possible. of people attending the Mental Health Review Tribunal (MHRT). And two operate the Coffee and A consumer co-design HIGHLIGHTS committee has been developed. Scents shop on Cumberland’s There is also an interagency Our Mental Health Clinical east campus. Child and Youth Mental Health Services plan 2016-2026 provides Service and Complex Families for the projected population Our volunteers assist staff each Steering Committee. growth, contemporary models year with cooking or selling of care, reform in mental health goods at stalls at the annual 3 6 Consumers are encouraged to and current population-based September Wisteria Fete held participate in Your Experience resource benchmarks. at Cumberland Hospital. Money 1. Blacktown is named the State’s top baby hotspot (L-R): Stephanie Chonn Su, Karla Muscatello, Lisa White. 2. Veronique August was one of Service (YES) surveys raised helps rehabilitate mental of the first patients to try out our new scalp-cooling system. The machine is designed to reduce hair loss during chemotherapy. Veronique which provide valuable WSLHD MHS is undergoing health consumers and enhances said: “Anything that is going to help you in the cancer journey is fantastic”. 3. Newborn Care Pink Ladies are greatly valued by staff and patients for their fundraising. 4. Notes of heart-felt thanks to the palliative care staff at Mount Druitt Hospital.5. Mount Druitt launches its feedback to the consumer a period of intensive their hospital stay. Approximately Aboriginal Students’ Health Wall. 6. Bunnings generously gave the palliative care garden a makeover. co-design committee leading transformation in line with the $16,400 was raised in 2016-17.

20 21 HEALTHCARE FACILITIES

the support programs on and strategies to help improve DRUG offer such as SMART (Self- the client experience. Management and Recovery HEALTH Training), Relapse Prevention, Legal Aid NSW and Centrelink and Staying Safer. drop-in services have Long-term liver disease and liver commenced. cancer is being reduced and They provide participants with prevented due to an increase in a range of useful skills-based We are expanding services for the number of patients utilising strategies to assist in making pregnant women with substance Drug Health’s integrated one- informed choices with regards to dependency in collaboration with stop-shop clinic which offers their substance use and strategies women’s health, and improving treatment for hepatitis B and to manage and prevent relapse. the assertive management of C in tandem with substance patients with complex physical use management. Drug Health has developed the and mental health needs. Family Connections Program FibroScan is available in our designed to provide assistance Drug Health is working with facilities to provide a quick to families and carers of patients the Western Sydney Primary assessment of liver disease. with drug and alcohol problems. Health Network to develop Drug Health provides a monthly referral pathways and increase hepatitis outreach service to We recognise the importance engagement and partnership the Mount Druitt Needle and of consumer participation in with local GPs to improve the Syringe Program. the design, development and care of patients with substance provision of services. use who require management for A clinic commenced for the other chronic illnesses. comprehensive assessment and Drug Health is increasingly management of people with shifting the paradigm of The construction of Stage 2 a history of chronic pain and treatment for substance users Mount Druitt Ambulatory Care #3 substance dependency disorder. to include parents and carers Unit will provide ongoing capacity It aims to improve the function as clients to enable a whole-of- in infrastructure and research. BUILDING TOGETHER and quality of life for many of family approach. these patients. Clinical trials for The Consumer Representative methamphetamine dependency, Westmead BMDH Expansion Rouse Hill WSLHD To empower individuals to help Group meets regularly to prevention of opioid overdose Awards themselves, we have increased discuss Drug Health issues and hepatitis C will commence. Redevelopment Project Hospital Capital Works

PHOTO: ADCO Construction’s project manager Adam Ashcroft (left) and project construction manager David Lock and their little helping 22 hands Ben (back) and Corey from The Children’s Hospital at Westmead School put UCrane Bolt to work on the Westmead Redevelopment. BUILDING TOGETHER

and data that has amassed at • Expansion of the Kids CONSTRUCTING Westmead over almost 40 years. Research Institute THE FUTURE • Strengthened integration An alliance was established with of education, training WSLHD is meeting the challenges the City of Parramatta Council’s and research of our communities with the Aboriginal and Torres Strait • Car parking; and State’s largest capital investment Islander Advisory Council. • Infrastructure and services in health infrastructure. upgrades for the precinct.

Critical to our multibillion dollar WESTMEAD The new central acute services building and expansion projects REDEVELOPMENT building will include operating is our partnership with the theatres, emergency departments western Sydney community in Westmead will be one of the for adults and children, inpatient the design of new models of care largest health, education, beds and clinical support services and facilities. research and training precincts providing improved health services, in Australia and a key provider of outcomes and experiences for 1 Consumers, students, community jobs for the greater Parramatta patients and families. members, GPs, and other service and western Sydney region. providers have been involved More than 30 per cent of clinical in all aspects of the planning, The NSW Government has space will be refurbished. design and delivery of capital committed almost $1 billion to the works and major infrastructure Westmead Redevelopment for: Major renovations have already across WSLHD. • A central acute services building provided a new gastroenterology linking Westmead Hospital ward, flexible activity-based The Westmead Redevelopment and The Children’s Hospital at working floor and a new has seen more than 6000 Westmead, due to open in 2020 technology-enabled teaching interactions with community, • A NSW Infectious Diseases Unit and learning space for staff and industry and consumers and • Major refurbishment of students as part of our partnership the Blacktown and Mount Westmead Hospital with the University of Sydney. Druitt Hospitals (BMDH) 2 3 4 Expansion Project 3400. 1. Award-winning Blacktown Hospital clinical services building. 2. & 3. The courtyards. 4. Nurse’s station. Photos 2, 3 & 4 by Richard Glover.

Engagement highlights include: • WSLHD information and The project has been communication technology An eight-level, 1250-space car The Westmead precinct took out recognised nationally and workshops park linking into Westmead the Great Integrated Planning internationally for its iconic • 40 BMDH and 40 Westmead Hospital will open in late 2017. Project at the 2017 Greater design, digital innovation, project user groups Sydney Planning Awards, an consumer and clinician comprising patient, carer, The University of Sydney is initiative of the Greater Sydney engagement, and partnerships. consumer representative, and investing $500 million over 15 Commission. The judges staff consultation years to broaden education highlighted a commitment • Several State and international facilities, upgrade existing spaces, to looking outside current awards recognising WSLHD and introduce a suite of academic boundaries to develop a fully for its success in consultation programs at Westmead Hospital. integrated urban centre with and engagement 1 health at its core. It has been embraced • Consultation with more than Launch of the Westmead by the community for 500 people across more Economic Study highlighted the BLACKTOWN AND its unique, instantly than 30 different community unique features of the Westmead recognisable façade language and cultural groups precinct and the opportunities MOUNT DRUITT as part of the BMDH Project for investment from health which reflects the arts and culture program; and technology, allied health and HOSPITALS diverse multicultural • Sessions with more than 230 innovation businesses. Westmead EXPANSION local community and people across more than 10 will become western Sydney’s different community language economic powerhouse with up to PROJECT literally challenged the and cultural groups as part of 50,000 knowledge jobs by 2036, stereotype that a hospital the Westmead Redevelopment according to the report. The Blacktown and Mount Druitt needs to be white. Detailed Design phase. Hospital Expansion Project Planning was announced for (BMDH Project) is delivering ARCHITECT ARTHUR COLLIN. A partnership was forged with Parramatta Light Rail linking new services and facilities to the Westmead precinct partners 2 Westmead to Strathfield via the meet the growing healthcare and Celestino Pty Ltd, developers Parramatta CBD, incorporating needs of the community and Stage 2 of the $700 million The Westmead Education and Conference Centre (WECC) level 1 has been upgraded by Camellia and Sydney Olympic Park. of the Sydney Science Park, to the University of Sydney as part of the Westmead Redevelopment refurbishment program. reduce the need to travel out expansion is well underway at leverage the knowledge, expertise 1. Case study teaching room. 2. The huddle, part of the newly refurbished WECC. Construction is due to start in 2018. of the area for treatment. Blacktown Hospital and includes:

24 25 BUILDING TOGETHER

• Extensive car parking The combined hospitals’ project NSW Health Symposium Festival • An acute service building for will create more than 7000 direct of Dangerous Ideas 2016 emergency, intensive care, and indirect jobs in health and • People’s Choice Award for operating theatres, women’s construction and includes an Caring for Our Carers; and newborn care and innovative skills legacy project and the paediatrics; and targeting Aboriginal and Torres • Further refurbishment Strait Islanders, long-term Ko Awatea International to expand outpatients unemployed, youth and women. Excellence in Health and create new services Improvement Awards 2016 including endoscopy. Aboriginal participation in • Assuring Quality of Healthcare construction projects by all Standards for recognising The Blacktown expansion will contractors on both sites has consumer engagement in the be completed in 2020. totalled more than 1500 work days. Blacktown and Mount Druitt Hospitals Expansion Project. 1 Mount Druitt Hospital will The project’s popular arts and have a centre of excellence for culture program will continue ROUSE HILL elective surgery and upgraded in Stage 2 following extensive existing hospital services. consultation. HOSPITAL The NSW Government The new Pre-Admission Clinic, Stage 1 highlighted the benefits of announced funding to undertake recovery unit and digital theatre integrating art, health, nature and planning for health services at were completed. The installation colour reflecting heritage, diversity Rouse Hill in 2017-18. of the state-of-the-art magnetic and our Aboriginal culture. resonance imaging (MRI) machine will particularly enhance A major milestone for NSW WSLHD CAPITAL paediatric services. Health was the State’s first WORKS purpose-built activity-based 2 Mount Druitt patients, carers working space called the B2Hub, Enhancing the patient experience and staff celebrated the start of a contemporary setting with has been a major focus for 3 work on the Community Dialysis flexible, IT-enabled workpoints WSLHD’s Capital Works team Centre with an Aboriginal cultural instead of traditional offices and in 2016-17 with $34 million in smoking ceremony. desks. Development was user-led projects completed including 40 at every stage. investments in major equipment. Mount Druitt’s projects are scheduled for completion in Two MRI machines were late 2017. AWARDS installed at Westmead Hospital The BMDH Project has set decreasing patient waiting unprecedented benchmarks times. The additional capacity winning numerous awards has allowed researchers more dedicated time to conduct life- including the: 4 changing studies. 5 2017 Design & Health International Academy Awards Sky ceilings create a calming in the following categories outlook during the scan, • Best International Healthcare providing a more comfortable Project (under 40,000 sqm); experience for patients. • Use of Art in Public and Private Spaces; and Refurbishments of ward areas • Interior Design Project. included 13 new patient monitors, bathrooms, a patient kitchenette, NSW Health Awards 2016 a swipe access medication room • Patients as Partners for Caring and a renovated staff room. The For Our Carers project to project created better access Blacktown Hospital’s new improve the hospital experience from the cardiothoracic unit to 6 7 for patients and families by the Intensive Care Unit (ICU). clinical services building 1. Local Elder Uncle Stephen Williams performed a traditional Aboriginal smoking ceremony to mark the next stage of expansion at Blacktown providing comfortable overnight reflects the needs Regular updates on our multibillion Hospital. 2. L-R: Member for Riverstone Kevin Conolly, NSW Premier Gladys Berejiklian, Member for Seven Hills Mark Taylor, and Minister for bedside accommodation dollar redevelopment and Health Brad Hazzard inspected progress at the Blacktown Hospital site. 3. The start of stage 2 expansion at Mount Druitt Hospital was celebrated of patients and staff expansion projects can be found at: with a special ceremony by patients, staff, carers and local Elders on the site of the new community dialysis centre.4. Kids from Mount Druitt Hospital’s childcare centre used their ideas of a “perfect hospital” to brighten up a shadecloth on the construction fence around the hospital’s because it was designed • Collaborative Leader of The www.westmeadproject.health.nsw. new dialysis centre. Blacktown Hospital cleaned up at the 2017 International Design & Health Academy Awards, receiving Best International Year to Peter Rophail for gov.au 5. with them front of mind. Healthcare Project; Use of Art in Public and Private Spaces; and Interior Design Project accolades. 6. Our arts team worked with staff, patients, outstanding leadership on www.bmdhproject.health. and SydWest Multicultural Services to create a thousand paper flowers for our special Sacred Music Festival under the guidance of origami PREMIER GLADYS BEREJIKLIAN. Stage 1 of the BMDH Project nsw.gov.au master Yoshimi Lawler. 7. The B2Hub at Blacktown Hospital was the State’s first purpose-built activity-based workspace for hospital staff.

26 27 INTEGRATED & COMMUNITY HEALTH

established a prevention WSD is a partner of the CARING FOR alliance with food suppliers, Community Eye Care in OUR COMMUNITY health providers, urban Western Sydney scheme planners and universities. where diabetic eye disease is Western Sydney’s population being screened, connecting of 946,750 is projected to grow More than 28,000 patients who hospital eye clinics with to 1,052,100 by 2021 and we required blood tests as part general practice and are facing challenges in the of their care at Blacktown and optometrists. The pilot has demand for healthcare with Mount Druitt hospitals were reduced patient waiting times chronic conditions increasing, tested for diabetes revealing: and fast-tracked treatment. shifting consumer expectations • 17 per cent had diabetes and changing models of care. • 29 per cent were at risk of ICH staff work in partnership developing diabetes; and with general practitioners, Half the population of western • 54 per cent had normal results. hospitals, government Sydney has a chronic disease and non-government and about 20 per cent have Individuals with abnormal tests organisations to provide at least two. and their GPs were advised by healthcare in people’s homes, mail of the results. community health centres, Integrated and Community early childhood centres and Health (ICH) provides a Specialist case conferencing aged day centres. range of prevention, early with GPs has been effective in intervention, assessment, improving clinical outcomes for A single medical patient record treatment, health maintenance those with diabetes with more was implemented across and continuing care services in than 1100 patients seen, 165 GPs acute and community settings the community. It maintains and and 53 practices engaged. improving access to clinical builds partnerships to ensure a information, leading to better coordinated and collaborative The WSD Save a Leg project, care throughout WSLHD. approach to improving health a 60-second screening tool for in western Sydney. patients with diabetes, increased timely referrals to hospital PRIORITY ICH is responsible for podiatry services. POPULATIONS population health, community health, Aboriginal health, The Vulnerable Families priority populations and key initiative is a partnership strategic initiatives including with the NSW Department service delivery reform, of Family and Community the Western Sydney Health Services (FACS) to improve Partnership Advisory Council, delivery of health services the Western Sydney Diabetes to vulnerable and at-risk initiative, and the Western families. In 2016-17 a total of Sydney Integrated Chronic 149 families were referred, Care Program (WSICCP). including 204 children.

We have realigned community- Making a Safe Home (MASH) based services towards a collaborates with FACS to population health approach intervene and provide supports focusing on child, youth and and services for at-risk families family, chronic and complex with at least one child aged 0-5 illness, and priority populations. years (including pre-natal) who The WSICCP combines chronic are at imminent risk of entering #4 disease models and building Diabetes is getting care. MASH restores children INTEGRATED & capability in primary care. more prevalent and to their families where it is safe people are putting on with appropriate supports. WESTERN more weight, despite The Sustaining NSW COMMUNITY HEALTH SYDNEY the fact there have Families Pilot for parts of the been campaigns. Cumberland local government DIABETES area (LGA) creates positive, PROFESSOR GLEN MABERLY, healthy relationships for Western Aboriginal Chronic, Complex Population Priority Western Sydney Diabetes DIABETES SPECIALIST AND families and their infants and Sydney Health & Integrated Health & Primary (WSD) has worked with 2016 SIR KEMPSON MADDOX promotes optimal social and Populations Diabetes Services Services Prevention more than 50 partners and AWARD WINNER. emotional development.

PHOTO: International Women’s Day is celebrated at Westmead Hospital. Women’s health staff don traditional dress to mark the day. 29 INTEGRATED & COMMUNITY HEALTH

More than 500 calls were made HealthOne is designed to IMMUNISATION resources and clinical documents 37 influenza outbreaks and 119 ABORIGINAL to the GP Support Line to improve the coordination of care were reviewed, translated, tested gastroenteritis outbreaks in HEALTH SERVICES specialists linking patients to the for families with chronic diseases. The annual target of 92 per cent and finalised. institutional facilities. correct type of healthcare. GP Liaison Nurses (GPLN) fully vaccinated children between An Aboriginal Health coordinated care in partnership one and five years and closing the Our bilingual educators delivered The WSLHD tuberculosis (TB) Collaborative was established Rapid Access and Stabilisation with more than 800 patients and Aboriginal gap was reached. Those 269 sessions on diabetes strategy commenced in response between WSLHD, Western Services (RASS) provide clients, enabling better links with LGAs that fell behind are being awareness, healthy women, healthy to recording the highest TB rates Sydney Primary Health Network rapid evaluation of an acute their GP and service providers. addressed through the Follow-up eating and physical activity, to in Australia. (WentWest), Sydney Children’s deterioration of a patient’s of Overdue Children collaborative more than 2690 residents from Hospital at Westmead and chronic condition with the aim project with the WSPHN and GPs. Arabic, Chinese, Indian, African and ICH has been working with the the Greater West Aboriginal to intervene early to prevent an POPULATION The immunisation team made 285 Turkish backgrounds. NSW Ministry of Health to support Health Service. admission or expedite admission HEALTH AND visits to 95 western Sydney high reform in Non-Government to hospital if required. RASS saw schools, administering a total of Organisations (NGOs) funding Budjery Manya, a new program more than 14,000 occasions of PRIMARY 45,141 vaccine injections. and service delivery. The key funded by the Federal service, with 52 per cent seen PREVENTION objectives are to: Department of Health, conducts within two days and 89 per HEALTHY OLDER PEOPLE • Establish funding arrangements developmental checks for babies cent seen within five days. Once Population Health seeks to that support services’ and infants up to five years of A total of 38 non-government and stabilised, patients are discharged improve health and wellbeing sustainability age and provides support in government organisations signed back to routine care from their GP. in our community and involves • Support services to better align behaviour development, physical up to the Healthy Older People a wide range of activities with NSW Government priorities growth, play, feeding, sleep, The Western Sydney Primary Program (HOPP) designed to addressing underlying causes of • Enable capacity building settling, speech monitoring, Health Network (WSPHN) reduce falls by increasing strength in NGOs through training/ and ICH produced the Better acute and chronic illness such as: vision and hearing. and balance in the elderly. More education Health Together website than 1381 older people completed www.betterhealthtogether.com.au • Enhance performance There has been great acceptance for consumers, clinicians TOBACCO CONTROL the Stepping On program, frameworks; and resulting in improved strength from the Aboriginal community and carers involved in Reducing smoking in Aboriginal • Ensure a needs-based integrated care. and balance. with 268 families referred communities progressed through strategic approach for (including 351 children) and 201 The Stanford Chronic Disease partnerships with the Aboriginal procuring services. home visits. Self-Management Program was Smoking Cessation Action HEALTHY EATING, I’ve been working really offered in seven languages to Group, the Aboriginal Mums and ACTIVE LIVING Funding is changing in the more than 300 people providing Bubs Steering Committee and a hard at my goals and aged care space with providers CHRONIC, The Walk21 Strategy, a them with the skills to coordinate memorandum of understanding making lots of changes expected to deliver more partnership with councils, COMPLEX AND the services needed to manage with the Marrin Weejali choice for consumers and a included the development of key at home. I’ve got the their health, and help keep them Aboriginal Corporation. greater focus on supporting walking route audits, a walkability whole family involved, INTEGRATED healthy and active. independence and wellness. checklist, contributions to the including my two sisters. In February 2017 Commonwealth- SERVICES Parramatta Ways and Parramatta The National Disability funded home care introduced CBD Pedestrian Strategy, and GO4FUN PARTICIPANT The realignment of the ICH Insurance Scheme (NDIS) self-care managed packages. piloted active transport initiatives JAI SATULA, HIS TWO SISTERS directorate in March 2017 commenced in WSLHD on July in schools. AND HIS MUM JULIE. combined current programs of 1 2016. Working closely with OUR CONSUMERS care in the community to enable Ageing, Disability and Home better chronic care management. Care (ADHC) and the National THE HEALTHY ENVIRONMENTAL Engagement with our diverse Disability Insurance Agency CHILDREN’S INITIATIVE HEALTH & DISASTER community is critical to health The Western Sydney Integrated (NDIA), WSLHD is supporting PREPAREDNESS outcomes. Bridging the Gap Chronic Care Program (WSICCP) clients in their transition to new This program reached 170 orientation, which started in focusses on patients with services with more than 7000 schools (80 per cent) and 410 Population Health worked September 2016, saw 219 newly- congestive cardiac failure, enrolled in the NDIS. (92 per cent) of early childhood with local councils and private arrived refugees participate, coronary artery disease, chronic education centres in the WSLHD operators to ensure public visiting WSLHD hospitals, and 22 obstructive pulmonary disease, The HealthPathways online tool catchment with a 71-76 per cent swimming pools remain sessions delivered to 14 clinical and diabetes. It provides for health practitioners enables adoption rate. Go4Fun saw 1626 safe and disease free. All departments and 280 staff. seamless, efficient and effective local assessment, management overweight or obese children notifiable conditions, such care that responds to all of a and referral pathways. More than complete the course. as cryptosporidiosis and ICH involves consumers by inviting person’s health needs across 340 pathways were localised My health is improving, Legionnaires’ disease, were formal and informal contributions physical, mental and social health for western Sydney patient care my lung function is investigated and public to care design for HealthOne, TRANSLATION SERVICES exposure prevented. integrated care and the Vulnerable in partnership with the individual, with access to acute services, better and my tastebuds AND BILINGUAL HEALTH their carers and family. diagnosis of diabetes and Families program. Consumers have returned. EDUCATION participated in numerous forums. integrated care providing more COMMUNICABLE DISEASE WSICCP enrolments increased by than 900 pathway views for GPs. FORMER SMOKER IAN FORREST. The Translation Service engaged SURVEILLANCE 139 per cent, from 432 in 2015- The scheme is a collaborative with culturally and linguistically WSLHD, SCHN and WSPHN launched a dedicated website to 16 to 1032 in 2016-17. Occasions WSLHD partners with Marrin Weejali diverse (CALD) communities to All notifiable conditions were between WSLHD, the Sydney Aboriginal Corporation to tackle the smoking provide access to evidence based of service went up from 4137 in Children’s Hospital Network rate among indigenous adults, which runs at improve better health literacy. responded to, including a health and other resources at 2015-16 to 9695 in 2016-17. (SCHN) and the WSPHN. more than double the NSW average. More than 300 educational significant measles outbreak, www.healthywesternsydney.org.au

30 31 INTEGRATED & COMMUNITY HEALTH

1 2

3 4

5 6 #5 7 8 INNOVATION 1. Our Population Health team hosts the Stepping On program in Auburn for members of the Arabic community. The program aims to improve mobility and balance for elderly people, reducing the number of falls. 2. We launched a unique campaign to get Aboriginal and Torres Strait Islander and CALD women to get their breasts screened, taking our message to local train stations. 3. Blacktown Hospital’s diabetes information stall. 4. Blacktown Hospital’s Aboriginal liaison officer Yvonne To’a (left), Westmead Hospital’s Aboriginal liaison officer Narelle Holden, Nyardi & QUALITY dancers, community Elder Marie Wilson, and WSLHD Reconciliation Committee chair Jude Frazer. 5. The Parramatta Pride Picnic 2016. Our health promotion stall provided sexual health information and resources. 6. Nearly 100 people staged a surprise exercise session in the Auburn Central Forecourt to show off their moves as part of HOPP – the LHD’s popular Healthy Older People Partnership program.7. Library goers across western Sydney were encouraged to make healthy normal and sign up for a telephone health coach while thumbing through their favourite title. We partnered with local libraries to spread the Make Healthy Normal message to avid library visitors. 8. We know exercise should Science Clinical Education Quality Awards Patient Safety be fun. So does 10-year-old Jai Satula. That’s why he signed up for healthy living program Go4Fun.

32 PHOTO: Cardiologist Professor Clara Chow’s mobile app aims to reduce risk factors for patients with coronary heart disease and diabetes. INNOVATION & QUALITY

Research grants, fast-tracking launched an allied health SCIENCE implementation of study findings research strategic plan involving into clinical practice. more than 100 WSLHD staff and Translational research has our university partners. an important role to play in Professor Clara Chow medical studies, and when investigated the use of text Professor of nursing and director used alongside basic science messaging in the care of patients of WSLHD’s Nursing Research leads to increased knowledge, with chronic diseases such as Centre, Professor Phillip Newton, discovery and treatment diabetes and heart disease. was appointed to expand benefitting our patients. research capacity among nurses SMS will be utilised by Professor and midwives. The groundbreaking work of Alison Jones to try to reduce the WSLHD researchers saw an extra high rate of repeated admissions Blacktown and Mount Druitt $4 million in prestigious grants of self-harming patients. hospitals formed research totalling $32 million. and education committees to further research and education 1 Funding included more than with partnering university $8 million from the National Western Sydney. Health and Medical Research Council (NHMRC) to work on diseases such as leukaemia CLINICAL and melanoma, improve kidney transplantation, combat antibiotic resistant bacteria, treat EDUCATION heart disease and to improve WSLHD supported the education care for eye disorders. of more than 5000 nursing and midwifery, allied health, medical HIGHLIGHTS and dental students. WSLHD entered an agreement with the Australian immuno- More than 300 pre-vocational oncology company, trainees took part in medical 2 3 HaemaLogiX Pty Ltd, to provide training programs; and 800 commercialisation rights to It will save lives . . . postgraduate trainees in an immuno-oncology agent specialist medical training. And specifically designed to target We can support more than 7000 staff received malignant cells in patients with patients better and simulation training to improve multiple myeloma. make them less likely patient safety and outcomes.

HaemaLogiX and the Westmead to harm in the future. Thanks to the Qstream clinical Hospital research team are CLINICAL TOXICOLOGIST online learning platform, we saw preparing to test the novel CAR PROFESSOR ALISON JONES. improved teaching outcomes T-Cell therapy clinically in 2018. for junior medical officers in medication prescription and Professors Jacob George and adult life-saving procedures. Phillip O’Connell received Dietitian Elizabeth Parker is prestigious NHMRC Practitioner seeking better methods of We are building the resilience Fellowships and Associate re-feeding young adults with of our clinical staff through 4 5 Professor Vitali Sintchenko a anorexia nervosa. programs including the Process Career Development Fellowship, Communication Model (endorsed 1. Students enjoy the new learning facilities in the Westmead Education providing dedicated time for A/Prof Sintchenko and by the Royal Australasian & Conference Centre (WECC), L-R: Senior lecturer Megan Phelps, their world-class research. Professor Jon Iredell are College of Surgeons) to assist in students Jake Rhodes, Hafsa Rana, Beth Horsburgh, Christopher Denes, Joseph Lopez, Deepti Pilli, and Benjamin Law. 2. Surgical registrar employing high-tech DNA combating stressful situations, trainee Dr Ahmer Hameed uses a LAP Mentor Express Simulator. The A total of 107 studies were sequencing to rapidly identify empower, and improve cutting-edge technology at Westmead Hospital was introduced under initiated bringing the overall and control outbreaks of communication among clinicians. the Western Sydney Surgical Skills Training Network to optimise number of research projects food poisoning (Salmonella procedural outcomes, teach best medical practices, and advance clinical performance. 3. Westmead cardiac electrophysiologist Dr to 1250 under the WSLHD and Listeria bacteria), and Through the Certificate III Saurabh Kumar is researching ways to identify patients at the highest Research & Education Network tuberculosis in our community. Health Service Assistance risk of sudden cardiac death. 4. Professor Wayne Hawthorne continues (REN) umbrella. program, WSLHD supports to develop groundbreaking treatments that offer hope to patients with Growth in research capacity high school students engaged type 1 diabetes. 5. Cardiologist Professor Clara Chow developed a text WSLHD received more than $1.8 and improvements in research in choosing career paths in messaging support program that aims to reduce risk factors for patients with coronary heart disease and diabetes. 6. Member for Parramatta million (16 per cent of the total) governance continue. Professor healthcare with 37 students Geoff Lee with nursing graduates Samuel Close (left), Haqikat Dhillon in NSW Health’s Translational of Allied Health Vicki Flood commencing the course. 6 and Gabrielle Estrada in the simulation centre at Westmead Hospital.

34 35 INNOVATION & QUALITY

Of the 241 people in the trial, more than half said Collaborative Team QUALITY AWARDS they preferred the program, and 85 per cent said To Home or Elsewhere, Western Sydney Local they were confident using it. Health District, NSW Department of Family and The WSLHD Quality Awards are an opportunity Community Services’ Western Sydney Nepean to harness the creative and innovative ideas Dubbed C-EYE-C, the project is building Blue Mountains District of staff committed to making a difference to relationships, feedback and learning channels patient care and health outcomes. between optometrists and ophthalmologists. Harry Collins Award Stopping our SABSIs, Westmead Hospital A total of 79 entries were received across 15 categories. The winners of the peak awards were: Arts and Health 2 Music and Memory Program in Acute Care, Blacktown Hospital

CHIEF EXECUTIVE AWARD Innovation Not Another DVT in the ED, Westmead Hospital Rapid Access to Care and Evaluation (RACE) – Westmead Hospital Education and Training Education Centre Against Violence Aboriginal An estimated saving of $400,000 in three months Qualification Pathway, NSW Health Education was just the beginning for the RACE program – 4 Centre Against Violence the impact for geriatric patients presenting to the Westmead Hospital’s Emergency Department has NEWSLOCAL PEOPLE’S CHOICE AWARD Bob Leece Award been even more profound. 1 Westmead After-Hours Nurse Cannulation Team – Patient Feedback – Online, Real Time, Anytime, Westmead and Auburn hospitals Safe, early departures from hospital for elderly Westmead Hospital patients are at the heart of the program. CHAIR OF THE BOARD AWARD For more information on the winning projects visit FOR INNOVATION & EXCELLENCE Usually performed by doctors, intravenous www.wslhd.health.nsw.gov.au/Quality---Patient- A comprehensive assessment identifies suitable cannulation is a common procedure where a Safety/WSLHD-Quality-Awards-in-Healthcare/2017- Patient feedback-online, real time, anytime! – patients for discharge for treatment in their home cannula is inserted inside a vein to provide easier Quality-Awards Westmead and Auburn hospitals with a home visit guaranteed within 24 hours. access for blood samples, to administer treatment Within five days, a robust individual management or to supply fluids. My Experience Matters is an Australian first, allowing plan is implemented. PATIENT SAFETY patients, carers and families to provide real-time To free up medical staff to manage acutely unwell feedback on their experience at Westmead and Average length of stay in hospital has decreased patients an after-hours nursing cannulation team Central to everything we do at WSLHD is top- Auburn hospitals through an online survey. significantly and 90 per cent of patients say they was established. quality healthcare and patient safety. have achieved their goals. More than 1300 patient insights were captured Sharing the cannulation workload across nursing We strive to have the highest quality hospitals and resulted in improved services. An average and medical disciplines has allowed each team and services, and we are dedicated to adhering patient experience score is now on display on each to focus their skills where they are needed most, to evidence-based standards of care and hospital’s website. The program has been rolled out improving outcomes for patients and staff. ensuring high levels of patient safety. at Blacktown and Mount Druitt hospitals. WSLHD is committed to listening to and CATEGORY WINNERS involving patients and carers in evaluating its Patients as Partners healthcare services. We want to know what matters to Stanford Chronic Disease Self-Management Program Integrated & Community Health Quality management systems (QMS) are in place people so we can improve our services. to achieve: We are committed to learning from our Integrated Health Care • Continuous improvement in patient care patients, carers and their families. 3 Rapid Access to Care and Evaluation (RACE) • Compliance with industry standards; and Program, Westmead Hospital • Maintenance of the good relationship with the KAY DE RIDDER, WSLHD PATIENT community we serve. AND CARER EXPERIENCE MANAGER. WENTWEST PARTNERSHIP AWARD Translational Research Community Eye Care in Western Sydney – Physiotherapist-Led Pelvic Floor Muscle Lessons learned from any incidents and ensuing PHOTOS: 1. WSLHD patient and carer experience manager Kay de Westmead Hospital Training Pre and Post Radical Prostatectomy, recommendations are made available to staff on Ridder (left), carer experience officer Wendy Cain, volunteer Kim Westmead Hospital the intranet to prevent recurrence and create a Attinger, and clinical governance project officer Jessica Evans. 2. Partnering with local optometrists who perform platform for best practice. Nurse Melanie Seymon (left), physiotherapist Mian Wang, Dr Shailesh Shettar, Dr Raymond Cabela, occupational therapist Myfanwy Bryant, standardised exams which are reviewed remotely by Local Solutions social worker Gayatri Anand, and physiotherapist Shalini Balram. 3. Westmead Hospital ophthalmologists has reduced Westmead After-Hours Nurse Cannulation Team, Clinical staff are encouraged to participate Optometrist Bendy Ng (left), practice manager Anh Kieu, optometrist the need for hospital appointments by 47 per cent. Westmead Hospital in open disclosure training by the Cognitive Joe Nazarian, ophthalmologist A/Prof Gerald Liew, optometrist Institute, an international leader in open disclosure Margaret Nguyen (centre), C-EYE-C service coordinator Belinda Ford, The initiative has increased access to eye care, cut Preventive Health education. WSLHD requires patient and/or family ophthalmologist A/Prof Andrew White, and optometry technician participation in incident reviews ensuring their Shahe Nazarian. 4. Nurses Asmita Chand (left), Shu Mei, Fiona waiting times and improved access for patients Rethink your drink @ Westmead Hospital, Stewart, Irene Lo, Rocela Munoz and Anthony Marshal. requiring an ophthalmologist in the public system. WSLHD Centre for Population Health questions and concerns are addressed.

36 37 INFORMATION TECHNOLOGY SERVICES

1

clinicians all have one view of the support redevelopments that OUR patient’s health history in these are fully aligned with eHealth areas of care. NSW’s 10-year strategy.

DIGITAL The Electronic Medication WSLHD is seizing a once-in- Management program (eMEDs) a-lifetime opportunity in the FUTURE increases patient safety. development of a flagship academic health precinct at Information technology It supports doctors, nurses Westmead, planning end-to- improves the quality of and pharmacists to prescribe, end digitisation health solutions healthcare delivery, increases order, check, reconcile, for Westmead Hospital patient safety, decreases dispense and record the which will integrate relevant medical errors, and strengthens administration of medicines. information with the Children’s the interaction between patients Hospital at Westmead. and healthcare providers. The completion of eMEDs at Blacktown Hospital delivered This will provide directions for The past 12 months has seen numerous improvements for general health reform including Information Technology Services prescribing, dispensing, and the better meeting new consumer (ITS) achieve significant administration of medicines, expectations with the potential milestones in digital health, enhancing patient safety. for patients to access information infrastructure and corporate about their appointments, programs building a strong eMEDs implementation aftercare, and education. foundation for the digital future. planning is underway in other WSLHD facilities. Benefits in the short term include reducing pressure on HIGHLIGHTS Wireless upgrades at Westmead, services, improving safety, The core electronic medical Auburn, Blacktown, and Mount increasing productivity and record has been implemented Druitt hospitals enable guest providing better tools to engage across all WSLHD sites. Electronic Wi-Fi accounts and allow for patients in their care. medical record (EMR2) empowers seamless implementation of #6 health professionals to optimise future technologies. Investments are planned to use and access of information and accelerate the adoption of INFORMATION clinical documentation anytime The Digital Hospital Investment research into clinical care, and anywhere. & Implementation Plan has as befits an academic health been completed for Westmead science campus. TECHNOLOGY SERVICES Hospital, community health, Hospital, and Blacktown and drug health and mental health Mount Druitt hospitals to

PHOTO: Blacktown Hospital nurses Jordan Tredinnick (left) and Cyndall Hansen enter their patient notes electronically. 39 INFORMATION TECHNOLOGY SERVICES

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2 1. Auburn nurse Kuldip K Grewal checks the patient journey board. 2. Anytime, anywhere patient #7 information is available electronically thanks to Information Technology Services. 3. Nurses Many OUR PEOPLE Le (left) from Blacktown Hospital and Rebecca Sheriff from Cumberland Hospital work with the new computers on wheels (COWS). 4. Blacktown Hospital nurse Renee Keating embraces computer documentation. 5. WSLHD’s chief medical information Our Staff Our Board Executive Leadership Team officer Associate Professor Naren Gunja. 5

PHOTO: Chloe Osborn completed her treatment at Westmead’s Crown Princess Mary Cancer Centre. Chloe was diagnosed with Ewing’s sarcoma 40 when a tumour was found to be pressing on her spinal cord. Staff administered 31 doses of radiotherapy. OUR PEOPLE

and manage our workforce. • Developing and training OUR STAFF Initiatives in workforce 1053 staff in Respecting engagement, staff charters and the Difference, a program We are proud to be an wellbeing programs enable that drives clinical practice employer of choice providing our employees to have strong change serving our Aboriginal a dynamic workplace culture connections to what matters community by enhancing and environment that attracts to the organisation to support cultural appreciation and retains staff. individual delivery of state-of- the-art healthcare. • Delivering HETI leadership 1058 1804 457 WSLHD’s workforce comprised programs to 471 staff ALLIED CORPORATE SERVICES HOTEL 13,327 individuals totalling 10,172 full time equivalents (FTEs) HIGHLIGHTS • Launching the first employee HEALTH & HOSPITAL SUPPORT SERVICES during 2016-17. During 2016-17 People and Wellbeing Festival, a week- Culture focused on ensuring long program of health checks, Our culturally diverse community system integrity and developing talks and classes focussing combined with high levels of processes to be customer centric. on diabetes prevention and complex, chronic conditions Key highlights included: resilience; and provides a rich foundation for learning and development in our • Establishing a help desk to • Establishing the Fitness leading hospitals and facilities quickly respond to staff human Passport with 987 staff, (7.4 under the mentorship of some of resource (HR) enquiries per cent) signing up within six the world’s renowned clinicians months. The program gives and researchers. • Improved turnaround access to more than 400 pools times and quality of advice and gyms across NSW at on medical and dental substantially discounted rates. GROWING CAPABILITIES recruitment, contract, A strong research and education performance and award- 62 1328 4312 network supports innovation. related issues MAINTENANCE MEDICAL NURSING & TRADES Opportunities for career • 2497 staff participating in development are nurtured the Creating Safe Workplace through accredited training. program. The violence prevention management The People and Culture training focuses on the directorate is responsible for identification of risk ensuring strong foundations for behaviours, de-escalation effective workforce management. techniques and how to manage physically aggressive It provides the necessary behaviours in the workplace capacity to achieve our strategic vision and priorities through • Two pilot programs to staff development, enhancing improve recruitment times 264 442 396 the organisation’s business reducing the average management capabilities, recruitment period from 86 ORAL HEALTH OTHER PROF & SCIENTIFIC & supporting workplace culture to 40.5 days, and increasing PRACTITIONERS & PARA PROFESSIONALS TECHNICAL CLINICAL and engagement, and effectively the satisfaction level of the As a vascular surgeon, SUPPORT WORKERS & SUPPORT STAFF SUPPORT STAFF implementing comprehensive hiring managers from 28 to I heal with my hands. organisational change. 83 per cent I am humbled to say, that though I am a PROVIDING SUPPORT • Transitioning from paper to electronic documentation surgeon, I am human, People and Culture provides first and foremost. workforce services for • Increasing performance For it is the real qualities recruitment, payroll, complex management effectiveness 49 industrial matters, and and values of an through the Employee Journey OTHER STAFF mandatory training. workplace management individual that reflect TOTAL 10,172 capability training program to truth, strength, honour WSLHD is leading the more than 787 managers implementation of the statewide and trust. people management system • Establishing a medical DELFINO DI MASCIO which will revolutionise how leadership program for heads WESTMEAD VASCULAR Contracted Full Time Equivalent (FTE) information as at June 30 2017 by Treasury Code. managers attract, recruit, of department SURGEON. Data Source: StaffLink Human Resource Information System.

42 43 1

5 10 11

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1. Chrissan Segaram combined his passion for football and physio for a stint with Norwich City Football Club while living in the UK. 2. Blacktown Hospital special care nursery manager Therese Freeman. 3. Westmead ED administrative services team. 4. Dr Kavita Varshney. 5. Dr Elizabeth Corey attends to her patient. 6. Westmead operating theatres’ Dr Ken Harrison in action. 7. WSLHD staff donated 1700 toys and books for the Smith Family Christmas Toy Appeal. Julie Clarke delivers the haul to the Smith Family, just in time for Christmas. 8. Medical interns start work in WSLHD hospitals. More than 141 interns joined the ranks, including 52 at Blacktown and Mount Druitt hospitals. 9. Dads from Westmead operating theatres and recovery unite for Father’s Day. L-R (front): nurse 3 Paul Lindsay anaesthetic nurse Ronald Kayiwa, 8 14 15 nurse Mark Villa, nurse unit manager Trevor Court, operations assistants Roberto Gaspari, Brian O’Connor, Joshua Spice, technician Godwin Borg, sterilising technician Milorad Stoiljkovic; L-R (back): nurse Daniel Taufa, Shantishwar Lal, operations assistants Nathan Melvaine and Peter Trimble. 10. Spreading the love on World Peace Day at Western Sydney Local Health District. At our hospitals, people from all walks of life work together in harmony. Westmead midwives Cathy Sesay (left), Joanne Zhang and Heba Allam celebrate #peace. 11. Westmead physios get physical on World Physiotherapy Day. 12. Code green and gold! Staff at Westmead Hospital fly the flag for Australia Day.13. Identical twin nurses Trish and Kate Walsh chalk up 50 years of combined service at Westmead Hospital. 14. Supporting the Maroons in State of Origin when you live in NSW is no laughing matter! 15. Westmead Hospital’s Dr Kamahl Singh reveals the tough side of his love of patient care: “breaking bad news to a patient is a hard part of my job,” he says. 16. The Westmead Medical Research Foundation launched its second annual bigHEARTED campaign with some star 4 9 16 power, courtesy of the Wanderers team. OUR BOARD Bruce Turner Andrew Bernard

Professor Dr Andrew Pesce Michael Edye

Elizabeth Crouch

CHAIR Professor Richard Alcock Don Nutbeam

Adjunct Professor Kathy Baker

Jane Spring DEPUTY CHAIR Professor Jeremy Chapman

Narelle Bell

Professor Diana O’Halloran

*As at June 30 2017 *As at June 30 2017 OUR PEOPLE

Formerly a corporate lawyer for 25 University of Technology, Sydney, His long association with Bowral and District, Fairfield, and facilitator for the Orijen OUR BOARD* years with Allens Arthur Robinson, the University of Sydney, and Westmead Hospital began as Bankstown-Lidcombe hospitals; Group. Elizabeth was recently he worked in Sydney, Singapore Western Sydney University. an intern in 1984, eventually general manager of Clinical appointed chair of the Women’s The members of the WSLHD and Jakarta, was made a senior training in obstetrics and Services at the former Sydney University Rugby 7s series. Board are appointed by the NSW partner, head of Governance, and Kathy is a non-executive gynaecology and became clinical South West Area Health Service; Minister for Health for a term of chairman of the Ethics Committee. director on the boards of the superintendent in 1990. and director of operations at up to four years. Australian College of Nursing, the Prince of Wales and Sydney PROFESSOR Richard is a director of the UNSW RSL Care + Royal District Nursing In 1993 Andrew was appointed to hospitals from 2007 until his DONALD NUTBEAM PhD, FFPH (UK) There are eight board Foundation Limited, and Art Service and chair of its Clinical a staff specialist position and in retirement in April 2013. committees that oversee Exhibitions Australia Limited, a Governance, Client Safety & Well 2004 he became a visiting medical Don Nutbeam shares his time as a specific areas of the business not-for-profit company limited by Being Committee. officer, and was clinical director Andrew’s experience as a non- professor of Public Health at the including providing advice on guarantee, established to bring of Women’s and Children’s Health executive director since 1996 has University of Sydney, and a senior the organisation’s strategy, major art exhibitions to Australia Kathy is the nurse advisor at the from 2007 to 2011. He is currently included terms on the boards of advisor at the Sax Institute, and approving key investments, in partnership with State galleries Australian Commission on Safety the consultant heading the Breech Service for the Treatment and with Sydney Health Partners. ensuring major risks are identified and museums. and Quality in Health Care and Clinic at Westmead. Rehabilitation of Torture and and managed, and assisting the an advisor to Evercare Health Trauma Survivors (STARTTS), Don returned to Sydney in 2016 WSLHD Board in achieving its PROFESSOR Limited, Hong Kong. Bankstown City Aged Care, following a six-year-term as vice- goals and objectives. They are: BRUCE TURNER AM FFin, FPNA, FIML, PFIIA, CGAP, CRMA, The Health-Science Alliance, chancellor (president) of the • Health Care Quality JEREMY CHAPMAN AC MB, BChir, MD, FRACP, FRCP CISA, CFE, MAICD, JP Neuroscience Research Australia University of Southampton, UK. • Finance Performance and PROFESSOR (NeuRA), Prince of Wales Asset Management Deputy chair MICHAEL EDYE As a lifelong resident of greater Hospital Foundation, and the His career has spanned senior MBBS (Syd), FRACS, FACS • Audit and Risk Management Jeremy is the clinical director western Sydney, Bruce’s Health Roundtable Limited. positions in universities, background spans commercial, • Medical and Dental of the Division of Medicine and Michael is the director, Division government, health services merchant and central banking, Appointments Advisory Cancer at Westmead Hospital of Surgery and Anaesthetics and an independent health and public administration. • Research Development and director of the Western at Blacktown and Mount Druitt ELIZABETH CROUCH research institute. BEc (MQ), FAICD • Education and Training Renal Service. hospitals and chair of Surgery, He sits on the boards of • Aboriginal Health Western Sydney University (WSU), Elizabeth Crouch is deputy He served as the head of Public Wentworth Healthcare Limited Collaborative; and the His work in transplantation has Blacktown Hospital Campus. chancellor of Macquarie University Health in the UK Department of and the Institute of Internal • WSLHD & SCHN been recognised nationally and where she chairs the Finance Health, responsible for leading Auditors (IIA) Australia. He is Redevelopment Joint internationally. A pioneer in laparoscopic surgery, and Facilities Committee and is a policy development on a range chairman of the audit and risk Committee Michael was recruited to The Mount member of the Nominations and of complex and large-scale committees (ARC) for the IIA, He is chairman of the Australian Sinai Hospital in New York in 1993 Remuneration Committee. public health challenges. Western Sydney Parklands Trust, Bone Marrow Donor Registry where he practiced for 20 years RICHARD ALCOCK AO and an independent member and the Australian Cord Blood establishing the new discipline. She has vast experience in Don has worked as an advisor on BCom, LLB (UNSW) of the ARCs for NSW Premier Bank Network; a member corporate governance and public health issues for the World and Cabinet, WSLHD, the Chair of the Australian Organ and He worked as a national advocate enterprise risk management, Health Organisation for more Tissue Authority’s Advisory Auditor General of NSW and the Richard Alcock joined the Board to the American Medical building, construction and than 30 years, and as consultant Council; past-president of The Department of Finance Services of WSLHD in August 2016 and Association and US Medicare in infrastructure. and team leader in health system Transplantation Society; advisory and Innovation. was appointed its chair on the areas of surgical coding and capacity development projects member of the World Health January 1 2017. reimbursement. Elizabeth sits on the boards of for the World Bank. Organisation’s Expert Advisory He retired as chief internal Macquarie University Hospital, Panel on Human Cell Tissue and auditor at the Australian Previously he served for five In 2013 he returned to Australia as McGrath Limited, SGS Planning Organ Transplantation; secretary Taxation Office and previously years as deputy chairman and chair of Surgery at the Blacktown and Economics, and is a Trustee PROFESSOR general and past president held senior executive roles at chairman of the Finance and Clinical School of WSU. of the Museum of Applied Arts DIANA O’HALLORAN of the World Marrow Donor StateRail and Integral Energy MBBS, MPHEd, FRACGP, FAICD Performance Committee of the and Sciences. She chairs the Association, and the inaugural with responsibilities including Sydney Children’s Hospitals Audit and Risk Committees for Di is a general practitioner with co-chair of the Declaration of corporate governance, Network (SCHN). DR ANDREW PESCE the City of Sydney, the NSW a longstanding involvement in Istanbul Custodian Group. MBBS, FRANZCOG compliance, risk management, Office of Environment & Heritage primary healthcare reform and probity, and auditing. Prior to his tenure with the Andrew is a leading obstetrician and RailCorp as well as the NSW the development of new service Jeremy has more than 400 SCHN Board, he was a director and gynaecologist at Westmead Government’s Non-Government and care models including peer-reviewed publications of the Sydney Children’s Hospital. Schools Not-for-Profit Advisory HealthOne, Connecting Care and and is editor-in-chief of ANDREW BERNARD Hospitals Foundation. BSc (Syd), MPH (Syd), Grad Cert Committee. Elizabeth is a Integrated Care. the Transplantation and As federal president of the BA (Exec) (Monash Mt Eliza), member of the Audit and Transplantation Direct 2015-2020. AFCHSM, MAICD In 2017 he was appointed vice Australian Medical Association in Risk Committee for Health She chairs the Western Sydney chairman, Bank of America Merrill 2009 he vigorously advocated Andrew has been a resident of Infrastructure and Primary Health Network Lynch, Global Banking Markets. ADJUNCT PROFESSOR for public hospitals and clinician western Sydney since 1977. the Department of Planning (WSPHN), WentWest Ltd, which KATHY BAKER AM engagement during the national and Environment. works in partnership with the He was previously the managing M EdA, BHA, RN, CC, CT, Dip NE, health reforms. He has worked in the NSW public LHD to improve community director and co-head of MAICD, ACN (DLF), Honorary Fellow health system since 1975. She is a fellow of the Australian needs assessment, planning, UTS, Wharton Fellow Transport, Infrastructure, Power Locally, he chaired the Westmead Institute of Company Directors, coordination and integration of & Utilities at Merrill Lynch Markets A registered nurse, Kathy is Medical Staff Council from Senior appointments have a member of Women on care in the community and across (Australia) Pty Limited from 2007. an adjunct professor with the 2008-2009. included general manager at Boards, and a mentor and the hospital-community interface.

*As at June 30 2017 *As at June 30 2017 48 49 OUR PEOPLE

A conjoint professor in the Community Advisory Committee, development, monitoring and technology strategy, planning, diverse range of clinical services Department of General Practice, and the former legal member of OUR reporting of all aspects of IT service delivery and within WSLHD and is accountable Western Sydney University, Di the NSW Medical Council. professional activities to optimise working in partnership with for clinical service delivery and is the chair of the NSW & ACT EXECUTIVE health outcomes provided by clinical and business areas performance for Blacktown and PHN Council and co-chair of the She has worked as a lawyer in the nurses and midwives in WSLHD. to deliver new information Mount Druitt hospitals. Agency for Clinical Innovation’s private, public and community TEAM* systems. She is passionate General Practice Advisory sectors including as a founding She is responsible for the about the role of information She is responsible for the Group. She is a board member volunteer at Macquarie Legal The members of the WSLHD WSLHD Clinical Governance in enabling better healthcare. successful management of a of the NSW and ACT Faculty of Centre in Parramatta, principal executive, individually and Unit and the WSLHD Research large capital expansion project the Royal Australian College of solicitor at Redfern Legal Centre as a committee, support the & Education Network. Joanne is Sabrina’s background includes involving complex change General Practitioners. Di chaired and as assistant director of chief executive to lead, direct, the Health Services Functional executive and consulting roles management challenges the NSW General Practice Legislation and Policy in the NSW coordinate and control the Area Coordinator (HSFAC) for in the public sector covering including the review and Council advising the NSW Attorney General’s Department. operations and performance emergency management. governance, performance improvement of current models Minister for Health between of WSLHD. improvement and bridging the of care, workforce productivity, 2004 and 2011, and nationally From 1994 Narelle was a member Joining WSLHD in August 2013, business-IT divide. Executive and implementation of the was a member of the RACGP of the Social Security Appeals Their role as strategic leaders is to Joanne’s extensive clinical and positions include chief information clinical services plan. Council, General Practice Tribunal, the Equal Opportunity formulate and execute business operational experience delivers officer for Queensland Health and Education and Training Board chief executive in several of its Tribunal, the NSW Administrative strategies to produce desired a strong focus on systems that Her entire career has been devoted and the Australian Medicare health services. Decisions Tribunal, and from 2001 results critical to the organisation. promote patient safety and to healthcare, working in the public Local Alliance Board. and private sectors across rural, she served 13 years as a senior practice improvement. remote and metropolitan NSW in member of the Commonwealth The WSLHD executive is headed HELEN EMMERSON a variety of senior roles. JANE SPRING Administrative Appeals Tribunal. by the chief executive and Joanne is an ex-officio member BCom, BHSc BEc (Hons), LLB, MPA, FAICD, comprises 10 individuals. of the WSLHD Board. Acting Executive Director FCIS, FGIA Over the past decade she People and Culture VICTORIA NESIRE has taught reasoning, writing DipArts RCAE, GradDip Ed Jane is an Executive Director with DANNY O’CONNOR ANDREW NEWTON Helen leads the People and and hearing skills to courts, BSOCSTD (Hons) MSW (Social Policy) the NSW Department of Industry. RGN, MHM, GDPA, BHlthSc (Nurs), Culture directorate. She is Executive Director Integrated tribunals, agency decision DipAcc, GradCert (CritCare), Chief Executive focused on the transformation & Community Health A solicitor with extensive makers and expert witnesses GradCert (NursEd) Danny was appointed chief of organisational culture, and Victoria was appointed as corporate governance in Australia and overseas and executive of the Western General Manager Westmead the development of manager director for Integrated Care to experience, she has had a continues as a consultant in Sydney Local Health District Hospital and Auburn Hospital capability to improve the oversee the implementation of range of roles working for these and other law and public in January 2011. Andrew is the senior operational organisation’s performance and the Western Sydney Integrated NSW government. administration related areas. manager accountable for the its ability to change. Care Demonstrator, one of three He believes the primary purpose management and performance of demonstrators under the NSW Her involvement on diverse EX-OFFICIO of healthcare is to improve Westmead and Auburn hospitals She is responsible for human Integrated Care Strategy. boards including the University The following Board members people’s lives. and responsible for clinical resources business partners; of Sydney Senate, Venues participate in agenda items relating operations across WSLHD. recruitment; payroll; child care In mid 2016 she became NSW, and Wheelchair Sports to their areas of expertise: Central to success is a strong services; workforce planning executive director Integrated Australia has equipped Jane Danny O’Connor, chief executive partnership with consumers He has significant experience in including Aboriginal and disability and Community Health. with a strong understanding WSLHD; Andrew Newton, general health service delivery, strategic employee support; generic of the strategies required for manager Westmead and Auburn in continually improving the and operational leadership training and development; She has more than 25 years’ effective performance hospitals; Adjunct Associate Professor services we provide. Likewise, a and capital development and medical and dental staff services; experience working in the NSW in complex organisations. Joanne Edwards, executive director robust collaboration is required Nursing & Midwifery, and Clinical between science and practice to implementation. and WSLHD’s consumer and public health system and has held Governance; Natalie McDonald, community network. senior management and executive Her personal experience as ensure the continuous evolution executive director WSLHD Finance He is co-leading a major positions with NSW Health and at a paraplegic for more than of best practice in clinical care (February – May 2017); Leena Singh, multimillion dollar capital works Helen began her career in hospital three local health districts. 20 years has given her an and population health programs. executive director WSLHD Strategic program to rebuild Westmead dietetics before moving into quality appreciation of the care provided Business Development & Commercial Hospital working closely with improvement. She is dedicated to to her by health professionals. Services, and acting chief financial Danny currently serves on the 1 staff, precinct partners and making a positive difference to the LEENA SINGH It has made her a strong officer (June 2017); Professor Michael boards of the WSLHD (ex-officio), the community to ensure the workforce experience to ultimately advocate for patients and the Edye chair of Blacktown and Mount Westmead Institute for Medical Executive Director Strategic Druitt hospitals’ Medical Staff Council redevelopment transforms enhance the health outcomes of public hospital system. Research, NSW HealthShare, and Business Development & (rotating July - December 2016) the Westmead Medical Research the delivery of healthcare in the population. Commercial Services Foundation. western Sydney. ACKNOWLEDGEMENT Acting Chief Financial Officer NARELLE BELL We recognise the commitment, Leena is accountable for BA LLB SUE-ANNE REDMOND dedication and stewardship of the Andrew is an ex-officio member RN, GradCert (Oncology), GradCert overseeing in excess of $2 following outgoing board members ADJUNCT ASSOCIATE of the WSLHD Board. (Pall Care), BHlthSc (Nurs), Grad Dip Narelle is Australia’s Aircraft PROFESSOR JOANNE billion of capital and change Noise Ombudsman. who served from July - December 2016: HSM, GAICD (Australian Institute of projects for WSLHD including Company Directors) • Emeritus Professor Stephen Leeder EDWARDS the Blacktown and Mount who chaired the Board from RN MN Grad Cert (Operating Theatres) SABRINA WALSH General Manager Blacktown and She is also the legal member of January 2011 Druitt hospitals Stage 2 works, WSLHD’s Human Research Ethics • Professor Peter Zelas Executive Director Nursing & Chief Information Officer Mount Druitt hospitals Westmead Redevelopment, and Committee, a member of the • Dr Hadia Mukhtar; and Midwifery, and Clinical Governance Sabrina is responsible for Sue-Anne is the senior the Cumberland East relocation. Centre for Health Record Linkage • Paul Gibson. Joanne is accountable for the information communications operational manager for a Leena represents the precinct

*As at June 30 2017 *As at June 30 2017 50 51 Sue-Anne Redmond General Manager Blacktown and Mount Druitt hospitals

Victoria Nesire Executive Director Integrated & Community Health

Helen Emmerson Acting Executive Director People and Culture Mat Nott Director Corporate Communications

Sabrina Walsh Chief Information Officer Danny O’Connor Chief Executive

Leena Singh Executive Director Andrew Newton Strategic Business General Manager Development & Westmead Hospital Commercial Services and Auburn Hospital Acting Chief Financial Officer

OUR Adjunct Associate Professor Joanne Edwards EXECUTIVE Executive Director Nursing & Midwifery, and Clinical Associate Professor Beth Kotze Executive Director Mental Health Services Governance TEAM

and local health district on MAT NOTT He is admitted as a lawyer in the Beth is a psychiatrist and medical and legislative compliance 1. Leena Singh assumed the role of CFO in May 2017. Natalie McDonald was matters of redevelopment, BA Comm (Journalism), Dip Law LPAB Supreme Court of NSW. administrator who has worked systems, corporate records, executive director Finance July 2016 - commercial and business in a variety of public and private privacy, enterprise risk, workers Director Corporate April 2017 opportunities involving ASSOCIATE PROFESSOR settings spanning 25 years compensation, work health Communications 2. Belle Mangan not pictured. Belle’s government departments and BETH KOTZE including senior leadership and safety, procurement, medical Mat oversees WSLHD’s internal MBBS, FRANZCP, FRACMA, Cert management positions. She is asset management and fleet distinguished career spans 43 years’ private industry. and external communications, Child Psych, MMed (psychotherapy), service to the people of NSW prior to passionately committed to the services during the 2016-17 year. her retirement branding and marketing, media MHA (UNSW) delivery of quality and modern In addition, she has been acting relations, and digital platforms. Executive Director Mental mental healthcare. She has been with WSLHD for as the chief financial officer (CFO) Health Services six years building the Corporate for WSLHD providing leadership He is a former journalist who Appointed in April 2016, Beth is 2 Governance functions and support. around the financial management entered corporate communications BELLE MANGAN accountable for the management BN, MHSM and investment decisions of the with Queensland Health. and performance of mental Belle brought extensive local health district. health services spanning child, Executive Director Corporate metropolitan and rural experience Mat has a specific interest in the adolescent to adults across a Governance to the LHD underpinned by her Leena is an ex-officio member growth and application of social diverse range of settings from Belle’s responsibilities include origins in NSW public health as a of the WSLHD Board. media within government. the community to inpatient. medico-legal support, policy specialist coronary care nurse.

*As at June 30 2017 *As at June 30 2017 52 53 APPENDIX A

OUR ORGANISATION* Head of Emergency Divisional Medical Director Acute Medicine Dr Romesh Singam Dr Michael Datyner AUBURN HOSPITAL Head of Plastic Surgery Divisional Medical Director Senior Management Dr Paul Curtin Ambulatory Medicine General Manager Westmead Dr Mark McLean and Auburn hospitals Head of Cardiology Andrew Newton Dr Gopal Sivagangabalan Divisional Medical Director Women’s and Children’s Health Director Nursing & Midwifery Chief Medical Radiation Scientist Associate Professor Harry Merkur Kate Murphy Damien Fielden Divisional Nurse Manager Women’s Deputy Director Medical Services Head of Pharmacy and Children’s Health Dr Mary Boyd Turner Wai-Jen Lee Helen Konowec

Operations Nurse Manager and Deputy Nurse Unit Manager Medical Ward Divisional Director Operation Design Director of Nursing & Midwifery Dianne Ford Peter Rophail Hillary Nowlan Acting Nurse Manager Perioperative Service Divisional Director Business Analytics Acting Director Human Resources Mia Shui and Performance Business Partners Luke Elias Kim Daniel Midwifery Unit Manager Hazel Simeon Manager Finance Performance Director Allied Health and Analytics Carolyn Fozzard Hospitalist/Career Medical Officer Dileeni Chanmugam Dr Antonio Llado Director Operations General Manager’s Manager Human Resources Unit Westmead and Auburn hospitals Hospitalist/Career Medical Officer Business Partners Luke Felicetti Dr Edward David Larna Rouillon

Manager Corporate Services Hospitalist/Career Medical Officer Acting Quality and Accreditation Gordon Timmins Dr Vikas Kesarwani Operations Manager Katie Conciatore Auburn Executive Council Manager Community Health General Manager Westmead Eva Litherland Manager Stage 2 Blacktown and Mount and Auburn hospitals Druitt Hospitals Expansion Project Andrew Newton Manager Multicultural Health Robyn Campbell Irene Choo Director of Nursing & Midwifery Blacktown and Mount Druitt hospitals Patient Safety & Clinical Quality Officer Kate Murphy Clinical Council Ruth McCrudden General Manager Blacktown Deputy Director Medical Services and Mount Druitt hospitals Dr Mary Boyd Turner School of Medicine University of Notre Sue-Anne Redmond Dame, Australia Operations Director General Manager’s Associate Professor Hadia Mukhtar Executive Director Mental Health Unit Westmead and Auburn hospitals Professor Beth Kozte Luke Felicetti Governance Officer General Manager’s Unit Westmead and Auburn hospitals Acting Director Medical Services Operations Nurse Manager and Deputy Joyce Murphy Dr Brett Gardiner Director of Nursing & Midwifery Hillary Nowlan Consumer Representative Deputy Director Medical Services Vacant Dr Elizabeth West Acting Director Human Resources Business Partners BLACKTOWN AND MOUNT Acting Director Nursing and Midwifery Kim Daniel DRUITT HOSPITALS Danielle Levis Manager Corporate Services Gordon Timmins Senior Management Deputy Director Nursing General Manager Blacktown and Midwifery, Blacktown Department Head Dietetics and Nutrition and Mount Druitt hospitals Rola Tawbe Westmead and Auburn hospitals Sue-Anne Redmond Peter Talbot Deputy Director Nursing Acting Director of Medical Services and Midwifery, Mount Druitt Business Manager Dr Brett Gardiner Julie Yorke Nicole Tsering Deputy Director of Medical Services Divisional Medical Director Surgery Executive Medical Director Dr Elizabeth West and Anaesthetics Professor Geoff Brooke-Cowden Professor Michael Edye Acting Director of Nursing Head of Anaesthetics and Midwifery Divisional Medical Director Acute Medicine Dr Alpha Tung Danielle Levis Dr Michael Datyner Head of Paediatrics Deputy Director of Nursing Divisional Medical Director #8 and Midwifery, Blacktown Ambulatory Medicine Dr Mithran Coomarasamy Rola Tawbe Dr Mark McLean APPENDICES Head of General Medicine Dr Jonathan Marks Deputy Director of Nursing Divisional Medical Director Women’s and Midwifery, Mount Druitt & Children’s Health Head of General Surgery Julie Yorke Associate Professor Harry Merkur Abbreviations Dr Lynne Mann Our Organisation Our Partners Location Directory Divisional Medical Director Surgery Divisional Nurse Manager Women’s and Glossary Head of Obstetrics & Gynaecology and Anaesthetics & Children’s Health Dr Archana Bakal Professor Michael Edye Helen Konowec

*As at June 2017 PHOTO: Therese Burke, clinical nurse consultant, Westmead: John Studdy Award for 2016 from Multiple Sclerosis Australia. 55 APPENDIX A

Divisional Director Operation Design Westmead Clinical Board Human Resources/Workforce Manager WSLHD FINANCE Acting Manager Patient Safety & Director Workforce Peter Rophail General Manager Westmead Business Partner Clinical Quality, Blacktown and Julie Welch and Auburn hospitals Kristin Adair Senior Management Mount Druitt hospitals Divisional Director Business Analytics Andrew Newton Acting Chief Financial Officer Abraham Mahachi Director Workforce Effectiveness and Performance Mental Health Clinical Council Leena Singh Susan Scott Luke Elias Executive Director Mental Health Executive Director Mental Health (Chair) WSLHD RESEARCH & Deputy Director Finance Professor Beth Kotze Associate Professor Beth Kotzé EDUCATION NETWORK Acting Director HR Business Partner Manager Financial Performance & Analytics Doug Catchpole Kim Daniels Dileeni Chanmugam Chief Medical Advisor University of Sydney Representative Senior Management Associate Professor Roslyn Crampton Associate Professor Anthony Harris Director Supply Chain Director Research and Education Network Director Training and Development Christopher Howard Director Intensive Care Emeritus Professor Stephen Leeder Maria Saupin Professor Graham Reece Acting Director Nursing and Midwifery Executive Manager Mental Health Director Innovation and Redesign Kate Hackett Clare Lorenzen Director Education Director HR Shared Services Emma Clarke Head of Department Cardiology Associate Professor Roslyn Crampton Sally Laugesen Dr David Burgess Director Allied Health WSLHD Director of Nursing Director Innovation and Redesign Carolyn Fozzard Charles MacMillan Director Operations Director Medical and Dental Workforce Klaus Engelhardt Head of Department Anaesthesia Helene Abouyanni Dr Yogendra Narayan Associate Professor Helen Currow Clinical Director Surgery & Anaesthetics Director Clinical Services Director Health Informatics Unit Associate Professor Gary Morgan Dr Prashanth Mayur Community and Consumer Natasha Smith Manager Medical Education Head of Department Neurology Tanya Jolly Engagement Manager Dr Nigel Wolfe Clinical Director Critical Care and Medicine Director Child and Youth Coralie Wales Dr Peter Landau Dr Ashwini Padhi Director Clinical and Business Performance Vijay Nair Finance Manager Head of Department Paediatrics Dalia Younan Clinical Director Medicine and WSLHD REDEVELOPMENT Dr Peter Hong Acting Director Operations Cancer Services Janine van Bruinessen Financial Controller Manager Research Development Senior Management Professor Jeremy Chapman Grahame Weeks Head of Department Aged Care Mark Smith Executive Director Strategic Business Director Health Services Planning and Rehabilitation Development and Commercial Services Clinical Director Women’s and Development Finance Manager Dr Stephanie Polley Manager IP & Commercialisation Leena Singh and Newborn Health Maureen Fitzpatrick Kaushaliya Kumar David Markwell Dr Terry McGee Project Director Capital Works WESTMEAD HOSPITAL Senior Management Accountant Nursing Staff Representative Jonathan Darwen Director of Oral Health Rees Carter Research Governance Officer Senior Management Karen Hazell Raine Dr Josephine Kenny Margaret Piper General Manager Westmead Westmead Redevelopment Allied Health Staff Representatives: Manager Financial Performance & Analytics and Auburn hospitals Director Strategy and Development - Chair Westmead Medical Staff Council Antoni Yesudoss Blacktown & Mount Druitt hospitals Manager Nursing & Midwifery Education Andrew Newton Westmead Professor Chris Liddle Geraldine Albornoz Dileeni Chanmugam Tanya Critchlow Stefan Perkovic Chief Medical Advisor Sydney Medical School representative Carer Representatives: Manager Financial Performance Director Animal Care Department; Associate Professor Roslyn Crampton Associate Director Strategic Business Richard Allen, Professor of Cathy Kearny and Analytics Mental Health Executive Officer Animal Ethics Development and Commercial Services Transplantation Surgery Patricia Andersen Shan Chan Committee Acting Director Nursing and Midwifery Dr Ross Matthews Anna Thornton Kate Hackett Head of Department Upper Gastrointestinal Consumer Network Representative: Director Finance Performance & Analytics Director Clinical Strategy and Redevelopment Dr Arthur Richardson Suzanne Rix – Westmead & Auburn hospitals Manager Library Westmead Clinical Director Surgery and Anaesthetics Carlie Kilikas Linda Mulheron Deanne Turner Associate Professor Gary Morgan Staff Specialist Emergency Department WSLHD DRUG HEALTH SERVICE Dr Amith Shetty Manager Research Office Director Redevelopment Redesign and Operations Director Surgery WSLHD NURSING & MIDWIFERY Transformation Senior Management AND CLINICAL GOVERNANCE Kellie Hansen and Anaesthetics Clinical Nurse Consultant Women’s Acting Director Drug Health Service Carla Edwards Sue Henderson and Children’s Health Dr Thao Lam Senior Management WSLHD INFORMATION Letitia Lancaster Nursing and Midwifery Director Service Redesign Redevelopment Clinical Director Critical Care and Medicine TECHNOLOGY SERVICES Senior Nurse Manager Executive Director Nursing & Midwifery Amanda Green Dr Peter Landau Clinical Nurse Consultant Glenn Hughes and Clinical Governance Senior Management Emergency Department Joanne Edwards Chief Information Officer Director Furniture, Fitting and Equipment Operations Director Critical Care Margaret Murphy Psychology Manager Sabrina Walsh Ashley Fuller and Medicine Pip Bowden Acting Associate Director Clinical Jude Constable Department Head Social Work Westmead Practice and Strategy Chief Technology Officer Director Communications & Engagement and Auburn hospitals INTEGRATED & COMMUNITY Jennifer Fitzsimons Les Forrest Nicky Seaby Clinical Director Medicine and Theodora Bikou HEALTH Cancer Services Acting Nurse Manager Workforce Director of Innovation and Architecture Program Director Digital Hospitals Professor Jeremy Chapman MENTAL HEALTH SERVICES Senior Management Anna Lam Raymond Tong Simon Hester Executive Director Operations Director Medicine and Senior Management Victoria Nesire Counter Disaster Unit Director of Project and Program Blacktown & Mount Druitt Hospitals Cancer Services Executive Director Mental Health Disaster Manager Management Office Expansion Project Debbie Sharpe Associate Professor Beth Kotzé Director Strategy Governance & Business Caren Friend Chris Keller Manager Stage 2 Expansion Caroline Curtin Robyn Campbell Clinical Director Women’s and Executive Manager Mental Health Clinical Governance Director of Clinical Systems Newborn Health Clare Lorenzen Director Clinical Operations Director Clinical Governance Jian Liu WSLHD Consumer Council Dr Terry McGee Adam Cruickshank Luke Sloane Gary Armstrong Director of Nursing Digital Health Program Manager Russell Ashley Operations Director Women’s and Charles MacMillan Director Integration Partnerships Acting Manager Patient & Carer Experience Sal Austin Tim Attinger Newborn Health and Enablers Wendy Cain Kanchana Balakumar Donna Garland Director Clinical Services Linda Soars Business Support Group Manager Brenda Bartlett Dr Prashanth Mayur Quality and Accreditation Coordinator John Luk Nitin Chitre Director Oral Health WSLHD Director Population Health Natalie Fester Lloyd Alison Coles Dr Josephine Kenny Director Child and Youth and Primary Prevention Chief Medical Information Officer Kathie Collins Dr Ashwini Padhi Associate Professor Stephen Corbett Clinical Quality Program Manager Associate Professor Naren Gunja Tricia Crispe Operations Director General Catriona Middleton-Rennie Viji Dhayanathan Manager’s Unit Acting Director Operations Business Manager PEOPLE AND CULTURE Amal Etri Luke Felicetti Janine van Bruinessen Austin Hang Acting Manager Patient Safety Elizabeth Fisher and Clinical Quality, Westmead Senior Management Mike Font Director of Corporate Services Manager Financial Performance & Analytics Human Resources Manager and Auburn hospitals Acting Director People and Culture Ken Freeman Mathivanan Sakthivel Shan Chan Gaye Wright Alice Lance Helen Emmerson Marj Freeman

*As at June 2017 *As at June 2017 56 57 APPENDIX A & B

Keith Hamilton Professor Vijay Kumar, AM, Professor Rebecca Halliwel, CNE: Excellence in Integrated Health Care • NSW Department of Premier Edward Hartley Nuclear Medicine, Westmead Hospital for Clinical Teaching Rapid Access to Care and Evaluation OUR PARTNERS and Cabinet Dr June Heinrich significant service to medical research in (RACE) Program WSLHD is committed to working in Robert Hunter the disciplines of nuclear medicine and Gillian Gale: Excellence in Outstanding Westmead Hospital: Shalini Balram, • NSW Department of Family and partnership with community members, Community Services Nav Johal biology, to professional organisations, Clinical Leadership Dr Raymond Cabela, Dr Shailesh Shettar, consumers and key organisations in Dr Heather Johnson and to the community Bich Li, Gayatri Anand, Jenny Mulholland, decisions about planning, delivering and • NSW Health Pathology Bharatkumar Joshi Alecia Daly: Excellence in Clinical Practice, Janene Spalding, Maria Malano, Emily evaluating healthcare leading to better Lisa Keast-Jones Dr Jenny King, OAM, Westmead Outstanding Leadership Narayan, Debby Dubos quality, safety and patient outcomes. • NSW Industrial Relations Commission Madhu Krishnamurthy Hospital’s Women’s & Newborn Health • NSW Juvenile Justice Judith Lababedi director of the Pelvic Floor Unit, for GREAT TEAM: EXCELLENCE IN Translational Research We were proud to be associated with many Zulfa Lalee service to medicine in the field of CLINICAL PRACTICE, NURSING Physiotherapist-Led Pelvic Floor organisations during 2016-17 including: • NSW Kids and Families Julie Milsom obstetrics and gynaecology TEAM OF THE YEAR Muscle Training Pre and Post Radical Anthony Myatt Prostatectomy • Agency for Clinical Innovation • NSW Mental Health Commission Sue Ramsay AUSTRALIA DAY PARRAMATTA Suzanne Pagett: Excellence in Clinical Westmead Hospital: Gerard Regan, Julie • Alzheimer’s Australia • NSW Ministry of Health Kittu Randhawa CITIZEN OF THE YEAR Practice, Nurse or Midwife of the Year Ashbourne, Maria Quinlivan, Colleen Caroline Raunjak Mcdonald, Tara O’Reilly, Gerard Regan • Ambulance Service of NSW • NSW Police Force Lorraine Shaw Dr Philip Lee, WSLHD’s director of WESTMEAD CLINICAL SCHOOL Anne Stanfield • New South Wales Nurses and supportive and palliative medicine TEACHER OF THE YEAR AWARD Local Solutions • Australian Health Practitioner Rachel Taufer Westmead After-Hours Nurse Regulation Agency Midwives’ Association Evert Van Oeveren PROFESSIONAL ACCOLADES Dr Chelsea Beinke, surgery senior resident Cannulation Team • Australian Salaried Medical • NSW Volunteering Kathy Van Oeveren medical officer Westmead Hospital: Anthony Marshall, Officers Federation Ajay Varshney Therese Burke, clinical nurse consultant, Fiona Stewart, Rocela Munoz, Shu Chan, • Riverstone Neighbourhood Centre Shivani Vasisth Westmead: John Studdy Award for 2016 Gulay Sarac, Irene Lo, Zhu Youhong, WESTMEAD 2016 ADMINISTRATIVE • A W Edwards Sean Vicary from Multiple Sclerosis Australia Asmita Chand • Southern Cross Care ACHIEVEMENT AWARDS Karen Walsh • Bipolar Australia , Westmead: • St Joseph’s Auburn, part of St Vincent’s Shane Waterton Professor Jacob George Inara Molinari, Individual Award, for her Preventive Health • Blacktown City Council Health Australia Michael Watts University of Sydney Vice-Chancellor’s work in the Primary Health Care Education Rethink your drink @ Westmead Hospital Janette Welsby Award for Excellence in Outstanding WSLHD Centre for Population Health: and Research Unit • Brain and Mind Centre • Sydney Business Chamber Maryam Zahid Research; and the 2017 GESA Renee Gwee, Andrew Newton, Mathivanan Distinguished Research Prize Merrylands & Hills Community Health Sakthivel, Christine Newman, Rachael • Bureau of Health Information • Sydney Health Partners Other WSLHD Consumer Representatives Centre, Team Award Graham, Louise McKeon, Emma Spillett, • SydWest Multicultural Services Alison Austin Dr Jayasingham Jayamohan, Belinda Duckworth, Rebecca Turner • Cancer Council Australia James Butler Westmead: Denise Lonergan Award WSLHD 2017 QUALITY • Cancer Institute NSW • TAFE NSW Erron Palmer from the Royal Australian and New AWARD WINNERS Collaborative Team Maria Dahm Zealand College of Radiologists To Home or Elsewhere • Carers NSW • The Australian Commission on Safety Monica Castillo (RANZCR) for his outstanding level Chair of the Board Award for Innovation Western Sydney Local Health District, NSW and Quality in Health Care Aimee Downs of commitment, participation and and Excellence Department of Family and Community • Celestino Pty Limited • The Australian Council on Healthcare Olga Rogacheva leadership in training and education Patient feedback-online, real time, anytime! Services’ Western Sydney Nepean Blue Standards Taao Quinn in radiation oncology Westmead and Auburn hospitals: Mountains District: Kylie Hughes, Jo Fuller, • Children’s Medical Research Institute Jill Sternfield Kay de Ridder, Kay Babalis, Jessica Evans Theodora Bikou, Anna Fainuu, Bobbi Henao, • City of Parramatta Council • The Children’s Hospital at Westmead, Bernadette Lareza Professor David Lewis, Western Sydney and Vesna Janjic Lisa Cook, Elsie Manyau, Gillian Murphy, part of the Sydney Children’s Sexual Health Centre: Gold Medal of the Greg Skelly, Monique Bellamy, Kate Roels • City of Parramatta Council Hospitals Network International Union Against Sexually Chief Executive Award Aboriginal and Torres Strait INDIVIDUALS AND Transmitted Infections Rapid Access to Care and Evaluation Harry Collins Award Islander Advisory Council • The George Institute for Global Health (RACE) Stopping our SABSIs TEAMS CELEBRATED • The Hills Shire Council Associate Professor Sandra Turner, Westmead Hospital: Shalini Balram, Westmead Hospital: Dr Patricia Ferguson, • Clinical Excellence Commission Westmead: Roentgen Medal from the Dr Raymond Cabela, Dr Shailesh Shettar, QUEEN’S BIRTHDAY Kathy Dempsey, Jo Tallon, Dr Matthew • Cumberland Council • The Schizophrenia Fellowship NSW Inc HONOURS – 2017 Royal Australian and New Zealand Bich Li, Gayatri Anand, Jenny Mulholland, O’Sullivan, Carmen Hoffmann, Kristin College of Radiologists (RANZCR) for Janene Spalding, Maria Malano, Emily Xenos, Stephanie Wilcox • eHealth NSW • The University of Sydney her valuable, longstanding contribution Narayan, Debby Dubos Richard Alcock, AO, Chair WSLHD, for • Transport for NSW distinguished service to the community, to the college Arts and Health • Greater Sydney Commission WentWest Partnership Award particularly through health management Music and Memory Program in Acute Care • Greater Western Aboriginal Health • UnitingCare Professor Steve Vucic, Westmead: Eric Community Eye Care in Western Sydney Blacktown Hospital: Katie Conciatore, roles, and to the law, corporate governance, Service (Wellington Aboriginal Susman Prize for 2016 by The Royal Westmead Hospital: Belinda Ford, Amanda Nowak, Leanne Watson, • University of NSW and higher education organisations Corporation Health Service) Australasian College of Physicians (RACP) Associate Professor Andrew White, Janette Welsby • University of Notre Dame Australia Dr Ivan Lorentz, AM, Emeritus Consultant Associate Professor Gerald Liew, Sue • Health Care Complaints Commission and Foundation Neurologist, Westmead Peter Rophail, Blacktown and Mount Henderson, Sarah-Jane Waller, Joe Innovation • WASH House Hospital for significant service to medicine Druitt hospitals, NSW Health Awards Nazarian, Bendy Ng, Margaret Nguyen, Not Another DVT in the ED • Health Consumers NSW as a neurologist, and to pioneering treatment 2016: Collaborative Leader of The Year for Jackie Van Der Hout Westmead Hospital: Dr Jennifer • Wesley Mission • Health Education and Training Institute methods for neurological disorders outstanding leadership on Stage 1 of the Curnow, Anna de Wet, Dr Yvonne (HETI) • Western Sydney University BMDH Project 2017 NewsLocal People’s Choice Award Brennan, Jason Montgomery, Dr AUSTRALIA DAY Westmead After-Hours Nurse Louis Do, Lorraine Koller, Christine • Health Infrastructure • Westmead Alliance HONOURS – 2017 WSLHD NURSE OF THE YEAR Cannulation Team Coorey, Dr Lachlin Vaughan, Dr Helen Westmead Hospital: Anthony Marshall, Crowther, Dr Leo Pasalic, Dr Fiona • Health Services Union • Westmead Medical Research Professor Lyn Gilbert, AO, former Rebecca Sheriff, NUM, Yaralla Unit, Fiona Stewart, Rocela Munoz, Shu Chan, Kwok, Catriona Middleton-Rennie, Foundation Cumberland Hospital • HealthShare NSW Westmead Hospital staffer for her Gulay Sarac, Irene Lo, Zhu Youhong, Bibhu Pradhananga, Primod Chandru • Westmead Institute for Medical distinguished service to medical research Asmita Chand • Jobs for NSW Research (WIMR) 2017 WESTMEAD Education and Training Professor John Boyages, AM, former INTERNATIONAL NURSES Patients as Partners Education Centre Against Violence • Justice Health and Forensic Mental • Western Sydney Primary Health Westmead Hospital staff specialist, DAY AWARDS Stanford Chronic Disease Self- Aboriginal Qualification Pathway Health Network Network (WentWest Ltd) for significant service to medicine in Management Program NSW Health Education Centre Against • Legal Aid NSW the specialty of radiation oncology as Catherine Thrift, EN: Excellence in Integrated & Community Health: Joanne Violence: Joanne Campbell, Marlene a clinician, to medical education, to Clinical Practice, Enrolled Nurse or Medlin, Katie Morris, Robyn Miller, Lauw, Natalie Short, Sigrid Herring, Victor • Marrin Weejali Aboriginal Corporation professional organisations and to people Assistant in Nursing Lynette Mieni, Kathy Walker, Tamam Morgan with breast cancer Kipel, Evrim Gunce, Viola Yeung, Helen • National Health and Medical Research Alan Rushby, RN: Excellence in Li, Hanaa Nosir, Theresa Chow, Julie Bob Leece Award Council Simon Clarke, AM, Westmead Hospital’s Clinical Practice, Transition to Practice Nunez, Elen Limun, Aarthi Vasudevan, Patient Feedback – director of adolescent medicine, for Nurse/Midwife Sarjita Dave, Tanuja Sharma, Sumathi Online, Real Time, Anytime • Neami National significant service to medicine as a clinical Thirunavukarasu, Tammy Wong, Yanfang Westmead and Auburn hospitals: Kay • Nepean Therapy Dogs academic and researcher, particularly in Sunra Sumlat, RN: Excellence in Clinical Zhou, Georgette Hilmi, Sonia Fadlallah, de Ridder, Kay Babalis, Jessica Evans, the area of adolescent health Practice, Registered Nurse or Midwife Lilian Sedrak, Emine Turkmen Vesna Janjic • NSW Department of Education

*As at June 2017 *As at June 2017 58 59 APPENDIX C

Blacktown Opioid Treatment Unit (Drug Health) Western Area Adolescent Team (WAAT) Ngallu Wal Aboriginal Child & Family Centre Dundas Community Mental Health Team Education Centre Against Violence (ECAV) LOCATION Cnr Blacktown Rd & Marcel Cres Mount Druitt Community Health Centre 259 Kildare Road, Doonside NSW 2767 21 Sturt St, Telopea NSW 2117 Cumberland Hospital east campus DIRECTORY* Unit 7/1 Blacktown NSW 2148 Cnr Burran & Kelly Cl, Ph: (02) 8670 3300 Ph: (02) 9638 6511 Fax: (02) 9684 2058 5 Fleet St, North Parramatta NSW 2151 Ph: (02) 8670 0200 Fax: (02) 9622 6265 Mount Druitt NSW 2770 Ph: (02) 9840 3735 Fax: (02) 9840 3754 Ph: (02) 9881 1230 Fax: (02) 9625 9110 Old Toongabbie Early Childhood Centre Getting on Track in Time (GOT IT!) PUBLIC HOSPITALS Centre for Addiction Medicine Cumberland Emma Crescent, Old Toongabbie NSW 2146 Headspace Mount Druitt Health Care Interpreter Service Building 83, Cumberland Hospital Westmead Sexual Assault Service Ph: (02) 9682 3133 Shop 12, Daniel Thomas Plaza, Cumberland Hospital east campus Auburn Hospital east campus, 5 Fleet St, Westmead Hospital, Grevillea Cottage, 6-10 Mount St, Mount Druitt NSW 2770 Parramatta North Public School 5 Fleet St, North Parramatta NSW 2151 18 Hargrave Rd, Auburn NSW 2144 North Parramatta NSW 2151 Westmead NSW 2145 Ph: (02) 8887 5600 Fax: (02) 8887 5610 Albert St, North Parramatta NSW 2151 Ph: (02) 9912 3800 Fax: (02) 9840 3789 Ph: (02) 8759 3000 Fax: (02) 8759 3123 Ph: (02) 8860 2560 Fax: (02) 9840 3869 Ph: (02) 8890 7940 Fax: (02) 8890 8328 Ph: (02) 9682 3133 Hills Mental Health Team Multicultural Health Blacktown Hospital Centre for Addiction Medicine Mount Druitt The Hills Community Health Centre Quakers Hill East Public School Cumberland Hospital east campus Blacktown Rd, Blacktown NSW 2148 15 Cleeve Cl, Mount Druitt NSW 2770 EARLY CHILDHOOD 183 Excelsior Ave, Castle Hill NSW 2154 Chase Dve, Acacia Gardens NSW 2763 5 Fleet St, Bld 57, North Parramatta NSW 2151 Ph: (02) 9881 8000 Fax: (02) 9881 8020 Ph: (02) 8887 5800 Fax: (02) 8887 5822 HEALTH CLINICS Ph: (02) 8853 4500 Fax: (02) 8853 4564 Ph: (02) 8670 3300 Ph: (02) 9840 4156; (02) 9840 3877 Mount Druitt Hospital Doonside Community Drug Auburn Early Childhood Centre Merrylands Community Extended Fax: (02) 9840 4100 Riverstone Early Childhood Centre 75 Railway St, Mount Druitt NSW 2770 Norval St, Auburn NSW 2144 Health Counselling Elizabeth St, Riverstone NSW 2765 Hours and SMHSOP (Specialist Mental Ph: (02) 9881 1555 Fax: (02) 9881 1538 30 Birdwood Ave, Doonside NSW 2767 Ph: (02) 8759 4000 New Street Sydney Ph: (02) 8670 3300 Health Services for Older People) Ph: (02) 8670 3300 Fax: (02) 8670 3381 Merrylands Community Health Centre Cumberland Hospital east campus Cumberland Hospital Baulkham Hills Early Childhood Centre Riverstone Neighbourhood Centre 14 Memorial Ave, Merrylands NSW 2160 5 Fleet St, North Parramatta NSW 2151 (Mental Health Services) Old Northern Rd, Baulkham Hills NSW 2153 Fleet Street Clinic Park St, Riverstone NSW 2765 Ph: (02) 9682 3133 Fax: (02) 9682 9854 Ph: (02) 9840 4088 Fax: (02) 9840 4090 1-11 Hainsworth St, Westmead NSW 2145 Ph: (02) 8853 4500 4A Fleet St, North Parramatta NSW 2151 Ph: (02) 8670 3300 Ph: (02) 9840 3000 Fax: (02) 9840 3700 NSW Education Program on Female Ph: (02) 9840 3888 Fax: (02) 9840 3936 Blacktown Early Childhood Centre Parramatta City Mental Health Team Jeffrey House Genital Mutilation (FGM) Westmead Hospital 40 Kildare Rd, Blacktown NSW 2148 Ropes Crossing Community Resource Hub Merrylands Community Drug 162 Marsden St, Parramatta NSW 2150 Cumberland Hospital east campus Cnr Hawkesbury & Darcy Rds, Ph: (02) 8670 3300 Cnr Pulley Dve and Hollows Pde, Health Counselling Ph: (02) 9843 3237 Fax: (02) 9843 3266 5 Fleet St, Bld 55b, Westmead NSW 2145 14 Memorial Ave, Merrylands NSW 2160 Ropes Crossing NSW 2760 North Parramatta NSW 2151 Blacktown Women’s and Ph: (02) 9881 1200 Ph: (02) 8890 5555 Ph: (02) 9682 3133 Fax: (02) 9897 3313 Girls Health Centre Prevention Early Intervention Ph: (02) 9840 3877 Fax: (02) 9840 3004 Recovery Services (PEIRS) Parramatta Community Drug 6 Prince Street, Blacktown NSW 2148 Rouse Hill Public School Annangrove Rd, Rouse Hill NSW 2155 Headspace Parramatta Western Sydney Sexual Health Centre AGED DAY SERVICES Health Counselling Ph: (02) 8670 3300 Ph: (02) 8853 4500 2 Wentworth St, Parramatta NSW 2150 Jeffrey House Jeffrey House Auburn Aged Day Service Castle Hill Early Childhood Centre Ph: 1300 737 616 Fax: (02) 9635 9134 162 Marsden St, Parramatta NSW 2150 162 Marsden St, Parramatta NSW 2150 Cnr Water St & Hargrave Rd, Castle Grand Centre Seven Hills Early Childhood Centre Ph: (02) 9843 3124 Ph: (02) 9843 3222 Fax: (02) 9891 2825 Auburn NSW 2144 9 Castle St, Castle Hill NSW 2154 Boomerang Pl, Seven Hills NSW 2147 PEIRS Recovery Ph: (02) 8670 3300 Westmead Breast Cancer Institute (BCI) Ph: (02) 8759 3899 Fax: (02) 9749 1825 The Hills Community Drug Ph: (02) 8853 4500 2a Fennell St, Parramatta NSW 2150 Level 1, Westmead Hospital Health Counselling Ph: (02) 9840 3549 Fax: (02) 9840 3554 Balcombe Heights Aged Day Services Dundas Early Childhood Centre The Ponds Early Childhood Centre Cnr Hawkesbury & Darcy Rds, 183 Excelsior Ave, Castle Hill NSW 2154 21 Sturt St, Telopea NSW 2117 45 Riverbank Drive, The Ponds NSW 2769 Building 17, Balcombe Heights Estate Redbank House Westmead NSW 2145 Ph: (02) 8853 4500 Fax: (02) 8853 4565 Ph: (02) 8670 3300 92 Seven Hills Rd, Baulkham Hills NSW 2153 Ph: (02) 9682 3133 Dragonfly Drive, Ph: (02) 9845 6728 Fax: (02) 9845 7246 Ph: (02) 8852 6300 Fax: (02) 9686 2138 Westmead Hospital campus Epping Early Childhood Centre Wentworthville Early Childhood Centre Westmead BCI Treatment Westmead NSW 2145 Carinya Aged and Ethnic Day Service COMMUNITY HEALTH SERVICES 39 Bridge St, Epping NSW 2121 Friend Park, 3 McKern St, and Assessment Clinics Ph: (02) 9682 3133 Wentworthville NSW 2145 Ph: (02) 8890 6577 Fax: (02) 9891 5690 8 River Rd, Ermington NSW 2115 Auburn Community Health Centre Ph: (02) 9845 8888 Fax (02) 9845 8334 Ph: (02) 9682 3133 Ph: (02) 9684 2179 Fax: (02) 9638 0621 Norval St & Hevington Rd, Auburn NSW 2144 Ermington Early Childhood Centre Statewide Outreach Perinatal Service Westmead BCI Administration Ph: (02) 8759 4000 Fax: (02) 8759 4154 Redbank House Ph: (02) 9845 6728 Fax: (02) 9845 7246 Copperfield Cottage Aged Day Service 65 Spurway St, Ermington NSW 2115 Winston Hills Public School Ph: (02) 9682 3133 Hillcrest Ave, Winston Hills NSW 2153 Westmead Hospital campus Mount Druitt Hospital Blacktown Community Health Centre Ph: (02) 9682 3133 Dragonfly Drive, Westmead NSW 2145 BREASTSCREEN NSW SYDNEY Railway St, Mount Druitt NSW 2770 Cnr Blacktown Rd & Marcel Cres, Glendenning Early Childhood Centre Ph: (02) 8821 4457 Fax: (02) 8821 4443 WEST CLINICS IN WSLHD Ph: (02) 9881 1636 Fax: (02) 9881 1773 Blacktown NSW 2148 Armitage Drive, Yenu Allowah Aboriginal Child Ph: (02) 9881 8700 Fax: (02) 9671 6360 and Family Centre Therapy 4 Kids Crestwood Aged Day Service Glendenning NSW 2761 Auburn Ph: (02) 9881 1200 1 Luxford Road, Mount Druitt NSW 2770 Children’s Mental Health Team BCI Sunflower Clinic Embark building, Blacktown Hospital Blacktown/Mount Druitt Sexual Ph: (02) 8670 3300 Auburn Community Health Centre Auburn Hospital Outpatients Blacktown Rd, Blacktown NSW 2148 Assault Service Greystanes Early Childhood Centre Norval St & Hevington Rd, Hargrave Rd, Auburn NSW 2144 Ph: (02) 9881 8954 Fax: (02) 9881 8899 Cnr Blacktown Rd & Marcel Cres, 732 Merrylands Rd, COMMUNITY MENTAL Auburn NSW 2144 Ph: 13 20 50 Blacktown NSW 2148 Hevington House Dementia Day Service Greystanes NSW 2145 Ph: (02) 8759 4000 Fax: (02) 8759 4154 Ph: (02) 9881 8700 Fax: (02) 9671 6360 HEALTH SERVICES 19 Hevington Rd, Auburn NSW 2144 Ph: (02) 9682 3133 Blacktown Assertive Community Treatment Team BCI Sunflower Clinic Ph: (02) 8759 3899 Child Protection Counselling Service ORAL HEALTH SERVICES Guildford Early Childhood Centre 63 Railway St, Mount Druitt NSW 2770 Myer Level 2 Lingerie Department Cnr Blacktown Rd & Marcel Cres, Rosewood Cottage Aged Day Service Cnr Stimpson & O’Neill Sts, Ph: (02) 9981 8888 Fax: (02) 9881 8899 Blacktown Dental Clinic Westpoint Shopping Centre Blacktown NSW 2148 22 Fullager Rd, Wentworthville NSW 2145 Guildford NSW 2161 Blacktown Hospital Blacktown NSW 2148 Ph: (02) 9881 8787 Fax: (02) 9881 8789 Auburn Community Mental Health Team Ph: (02) 9633 5496 Fax: (02) 9633 5428 Ph: (02) 9682 3133 Marcel Cres, Blacktown NSW 2148 Ph: 13 20 50 Auburn Community Health Centre Doonside Community Health Centre Ph: (02) 9881 8275 Fax: (02) 9881 8981 Tallowood Dementia Day Service Hassall Grove Public School Norval St & Hevington Rd, Auburn NSW 2144 Castle Hill 30 Birdwood Ave, Doonside NSW 2767 Mount Druitt Hospital Buckwell Drive, Hassall Grove NSW 2761 Ph: (02) 8759 4000 Fax: (02) 8759 4006 BCI Sunflower Clinic Ph: (02) 8670 3300 Fax: (02) 9831 8683 Mount Druitt Dental Clinic 67 Railway St, Mount Druitt NSW 2770 Ph: (02) 9881 1200 Myer Level 3 Lingerie Department Blacktown City Community Mental Mount Druitt Hospital Ph: (02) 9881 1524 Fax: (02) 9881 1925 Castle Towers, Castle Hill NSW 2154 High Street Youth Health Service Kellyville Public School Health Services Railway St, Mount Druitt NSW 2770 Ph: 13 20 50 65 High St, Harris Park NSW 2150 Windsor Rd, Kellyville NSW 2155 Embark Building, Blacktown Hospital Ph: (02) 9881 1715 Fax: (02) 9881 1527 Ph: (02) 8860 2500 Fax: (02) 9687 2731 COMMUNITY DRUG Ph: (02) 8853 4500 Blacktown Rd, Blacktown NSW 2148 Parramatta Westmead Centre for Oral Health HEALTH SERVICES Merrylands Community Health Centre Lalor Park Early Childhood Centre Ph: (02) 9881 8888 Fax: (02) 9881 8899 BCI Sunflower Clinic Darcy Rd, Westmead NSW 2145 Myer Level 2 Lingerie Department 14 Memorial Ave, Merrylands NSW 2160 Parkside Dve, Lalor Park NSW 2147 Blacktown Early Access Team (BEAT) Centralised Intake Ph: (02) 8890 6766 Fax: (02) 9893 8671 Westfield Shoppingtown, Ph: (02) 9682 3133 Fax: (02) 9897 3313 Ph: (02) 8670 3300 Headspace Mount Druitt Ph: (02) 8860 2565 Fax: (02) 9840 3869 Parramatta NSW 2150 Shop 12, Daniel Thomas Plaza Mount Druitt Community Health Centre Lidcombe Early Childhood Centre OTHER SERVICES Ph: 13 20 50 Auburn Community Drug Health Counselling Cnr Burran & Kelly Cl, Mount Druitt NSW 2770 3 Bridge St, Lidcombe NSW 2141 6-10 Mount St, Mount Druitt NSW 2770 Auburn Community Health Centre Ph: (02) 9881 1200 Fax: (02) 9671 6360 Ph: (02) 8759 4000 Ph: (02) 8887 5600 Aboriginal Health Unit Mount Druitt Norval St & Hevington Rd, Auburn NSW 2144 Mount Druitt Hospital, BCI Sunflower Clinic Ph: (02) 8759 4000 Fax: (02) 8759 4154 Parramatta Community Health Centre Marayong Early Childhood Centre Community Case Management Team – Entrance via Luxford Rd, Mount Druitt Hospital Jeffrey House Cnr Railway Rd and Quakers Rd, LikeMind Seven Hills Mount Druitt NSW 2770 75 Railway St, Mount Druitt NSW 2770 Blacktown Community Drug 162 Marsden St, Parramatta NSW 2150 Marayong NSW 2148 4/197 Prospect Highway, Seven Hills NSW 2147 Ph: (02) 9881 1670 Fax: (02) 9881 1544 Ph: 13 20 50 Health Counselling Ph: (02) 9843 3222 Fax: (02) 9671 6360 Ph: (02) 8670 3300 Ph: (02) 8806 3800 Fax: (02) 8806 3887 Blacktown Community Health Centre Centre for Population Health Cnr Blacktown Rd & Marcel Cres, The Hills Community Health Centre Minchinbury Public School Community Rehabilitation Services Cumberland Hospital east campus Blacktown NSW 2148 183 Excelsior Ave, Castle Hill NSW 2154 McFarlane Dve, Minchinbury NSW 2770 40 Jamieson St, Granville NSW 2142 5 Fleet St, North Parramatta NSW 2151 Ph: (02) 9881 8700 Fax: (02) 9671 6360 Ph: (02) 8853 4500 Fax: (02) 8853 4565 Ph: (02) 9881 1200 Ph: (02) 8868 4401 Fax: (02) 9897 1246 Ph: (02) 9840 3603 Fax: (02) 9840 3608

*As at June 2017 *As at June 2017 60 61 APPENDIX D

ABBREVIATIONS FTEs Full Time Equivalents PCLI Pathways to Community Living Initiative AND GLOSSARY GESA Gastroenterological Society of Australia PCV Patient Connect ABM Activity-Based Volunteer Program Management GPLN GP Liaison Nurse PEIRS Prevention Early ACHS Australian Council on GPOP Greater Parramatta and Intervention Recovery Healthcare Standards the Olympic Peninsula Services

ACI Agency for Clinical HETI Health Education and PNUT Parramatta North Urban Innovation Training Institute Transformation

ACS Australian Coding HOPP Healthy Older People QMS Quality Management Standards Program Systems

ADHC Ageing, Disability ICH Integrated & Community RACE Rapid Access to Care & Home Care Health and Evaluation

AIM Accelerating IIA Internal Auditors RACP The Royal Australasian Implementation Australia College of Physicians Methodology IP Intellectual Property RANZCR Royal Australian and AM Member in the General New Zealand College Division of The Order ITS Information Technology of Radiologists of Australia Services RASS Evaluation of an AO Officer in the General IVC Intravenous Cannulation acute deterioration Division of The Order of a patient’s chronic of Australia LGA/s Local Government Area/s condition aiming to ARC Audit & Risk Committee LHD Local Health District intervene early to prevent an admission BCI Breast Cancer Institute MAC My Aged Care or expedite admission to hospital if required BMDH Blacktown and Mount MASH Making A Safe Home Druitt hospitals MHAAT Mental Health Acute REN Research & Education Network CALD Culturally and Assessment Team Linguistically Diverse MHRT Mental Health Review RN Registered Nurse Tribunal CAMHS Child and Adolescent SABSIs Staphylococcus Aureus Mental Health Services MHS Mental Health Services Bloodstream Infections CLS Community Living MRI Magnetic Resonance SMART Self-Management and Supports Imaging Recovery Training CMHTs Community Mental NDIA National Disability SMHSOP Specialist Mental Health Teams Insurance Agency Health Services for Older People CNE Clinical Nurse Educator NDIS National Disability WSD Western Sydney DVT Deep Vein Thrombosis Insurance Scheme Diabetes ED Emergency Department NGOs Non-Government Organisations WSICCP Western Sydney eMEDs Electronic Medication Integrated Chronic Management NHMRC National Health and Care Program Medical Research EMR2 Electronic Medical Council WSLHD Western Sydney Local Record Health District NUM Nurse Unit Manager ESAP Elective Surgery Activity WSPHN Western Sydney Performance OAM Medal of the Order of Primary Health Network Australia in The General (WentWest) FACS NSW Department of Division Family and Community WSU Western Sydney Services Paper-Lite University Electronic FGM Female Genital documentation that YES Your Experience Mutilation replaces written notes of Service

62 Western Sydney Local Health District

PO Box 574 Wentworthville NSW 2145

+61 2 8890 9000

[email protected]

www.wslhd.health.nsw.gov.au

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