Turkish Journal of Computer and Mathematics Education Vol.12 No.12 (2021), 4386-4407 Research Article Strategic formulation for the Al-Musayyib municipality directorate, according to use of the balanced scorecard for the years 2021-2025 Rana Abd Ali Kazem Alijan 1, Prof. Dr. Saadoon Hammoud Chatheer Al-Rabeawi2 1Al-Musayyib municipality directorate Babylon, Iraq 2University of Baghdad, College of Administration and Economics, Baghdad, Iraq
[email protected] Article History: Received: 10 January 2021; Revised: 12 February 2021; Accepted: 27 March 2021; Published online: 15 May 2021 Abstract The research problem revolves around the lack of a strategy for the municipality of Al-Musayyib that enables it to conduct its business in a complex environment, The importance of the research is evident in presenting a model for service organizations in general and municipalities in particular to evaluate their performance according to performance indicators for balanced scorecard perspectives and to use their results to formulate a strategy that enables them to adapt to the nature of their turbulent dynamic environment and raise their readiness to implement this strategy , The researcher chose the service sector for the current study and for the research community to be in the Al-Musayyib Municipality Directorate, which is one of the service institutions affiliated with the Ministry of Construction, Housing and Public Municipalities in Babylon Governorate , The researcher adopted the method of the intentional sample in selecting the research sample,