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Examining Problems of Management Control and Information System at 540/Fast Jet Company Ltd

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Examining Problems of Management Control and Information System at 540/Fast Jet Company Ltd EXAMINING PROBLEMS OF MANAGEMENT CONTROL AND INFORMATION SYSTEM AT 540/FAST JET COMPANY LTD. By Eliazari S. Sabuni A Thesis Submitted to Mzumbe University, Dar es Salaam Campus College in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Human Resource Management of Mzumbe University. 2013 i CERTIFICATION We, the undersigned certify that we have read and hereby recommend for acceptance by the Mzumbe University, a dissertation entitled: Examining Problems of Management Control and Information System at 540/Fast Jet Company Ltd in fulfilment of the requirements for award of the degree of Masters of Human Resource Management of Mzumbe University. ________________________ Major Supervisor ________________________ Internal Examiner Accepted for the Board of ___________________________________________________________ DEAN/DIRECTOR, FACULTY/DIRECTORATE/SCHOOL/BOARD i DECLARATION AND COPYRIGHT I, Eliazari Sabuni, declare that this thesis is my own original work and that it has not been presented and will not be presented to any other university for similar or any other degree award. Signature ………………………………………. Date ………………………………………….... © This dissertation is a copyright material protected under the Berne Convention, the Copyright Act 1999 and other international and national enactments, in that behalf, on intellectual property. It may not be produced by any means in full or in part, except for short extracts in fair dealings, for research or private study, critical scholarly review or discourse with an acknowledgement, without the written permission of Mzumbe University, on behalf of the author. ii ACKNOLEDGEMENT First and foremost, I wish to express my thanks to Newa Makawa my research supervisor, for hes views and comments throughout the research process. Many thanks go to Fastjet Tanzania Ltd for allowing me to conduct this research at their premises. Thanks are extended to their moral support which made this work possible. In a more special way I would like to thank the Fastjet management for allowing me to conduct this study at Fast Jet. I also feel obliged to thank Fast jet officials for providing me with all relevant information required to fulfill the objectives of this research study. Thanks are further extended to the management and staff of Fast Jet for their moral and material support during the data collection stage. They were very useful and of great assistance as far as the collection of data are concerned. Finally, I extend my thanks to my fellow students from Msc. Human Resource Management programme for the ideas we shared during our stay at Mzumbe University Dar es Salaam Campus College. iii DEDICATION This work is dedicated to my Wife for her care and material support. It is also dedicated to my lovely daughter and my son who missed me a lot during my study absence. iv LIST OF ABBREVIATION CEO : Chief Executive Officer CFO : Chief Financial Officer CISO : Chief Information Security Officer COO : Chief Operating Officer CTO : Chief Technical Officer ICT : Information and Communication Technology IS : Information System v ABSTRACT This study intended to examine the problems of management control and information system at 540/Fast Jet Company Ltd. The study was conducted with the following objectives: To examine the problems of the management control and information system at 540/ Fast Jest Company Ltd, to observe the level of awareness of the management at Fast Jet in relation to the management control and information system, to observe the level of awareness of the employees at Fast Jet in relation to the management control and information system and to find out measures that can be employed to cure the problems related to the management control and information system at Fast Jet. Data was collected by means of a focus group discussion. The pilot study was conducted with three participants who met the selection criteria. The pilot study increased his experience of interviewing as well as her interpersonal skills, and also ensured that he was conversant with qualitative data collection and analysis. After Analysis of the data, tests of interviews were carried and presented for easy interpretation. From findings, a researcher has concluded that there are problems of management control and information system at Fast Jet. This study recommends that one solution to the problem of the improper timing of information rests in anticipation, which involves measuring not only the change but also the rate of change. The difficulty also might be overcome by reducing the time lag between the measurement of the output and the adjustment to input. Standards should be as precise as possible and communicated to all persons concerned. Moreover, communication alone is not sufficient; understanding is necessary. vi TABLE OF CONTENTS CERTIFICATION ...................................................................................................... i DECLARATION AND COPYRIGHT ................................................................... ii ACKNOLEDGEMENT ............................................................................................ iii LIST OF ABBREVIATION ...................................................................................... v ABSTRACT ............................................................................................................... vi TABLE OF CONTENTS ......................................................................................... vii LIST OF TABLES ..................................................................................................... x LIST OF FIGURES .................................................................................................. xi LIST OF APPENDIXIES ........................................................................................ xii CHAPTER ONE ........................................................................................................ 1 PROBLEM SETTING ............................................................................................. 1 1.1. Background to the Problem ................................................................................... 1 1.2. Statement of the Problem. ..................................................................................... 7 1.3. Objectives of the Study. ........................................................................................ 7 1.3.1. Main objective. ................................................................................................... 7 1.3.2. Specific objectives ............................................................................................. 7 1.4. Research questions. ............................................................................................. 8 1.4.1. Main question ..................................................................................................... 8 1.4.2. Specific questions............................................................................................... 8 1.5. Significance of the study. .................................................................................... 8 1.6. Scope and delimitation of the study. .................................................................... 8 1.7. Limitations of the study. ....................................................................................... 9 CHAPTER TWO ..................................................................................................... 11 LITERATURE REVIEW ........................................................................................ 11 2.1. Introduction ........................................................................................................ 11 2.2. Theoretical Review. ........................................................................................... 11 2.2.1. What is all about Management Control? .......................................................... 11 2.2.2 What is Information System? ........................................................................... 29 2.3 Empirical literature............................................................................................... 35 vii 2.4. Conceptual Framework/ Theoretical Framework. .............................................. 36 2.3 Identified Gap..................................................................................................... 37 CHAPTER THREE. ................................................................................................ 38 RESEARCH METHODOLOGY ........................................................................... 38 3.1. Introduction ......................................................................................................... 38 3.2. Study Area ........................................................................................................... 38 3.3. Research Design .................................................................................................. 38 3.4. Population ........................................................................................................... 43 3.5. Sample, Sampling Methods/techniques and Procedure ...................................... 43 3.7. Data Collection Methods and Instruments. ......................................................... 45 3.7. Data Analysis Techniques/Procedure ................................................................. 50 CHAPTER FOUR ...................................................................................................
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