ANNUAL REPORT 2008
ANNUAL REPORT
2008
Done by the Management Contractor The 28-th of February 2009
______Patrick LORIN
ANNUAL REPORT 2008
TABLE OF CONTENTS
1. GENERAL VIEW ...... 5 INTRODUCTION ...... 6 2. OPERATIONS ...... 8 2.1 COMMERCIAL ...... 9 ACTIVITIES 2004-2008 ...... 10 G E N E R A L ...... 10 PLANNING FOR 2009 ...... 14 2.2 W O R K S ...... 15 A WORKS (SELF FINANCING) ...... 16 * ECHMIADZIN CENTRAL STORE ...... 18 B TRANSPORTATION: ...... 19 2009-2010 PLANNED ACTIVITIES ...... 20 C CHLORINATION...... 21 ACTIVITIES PLANNED FOR 2009-2010 ...... 22 2.3 TECHNICAL ...... 23 1.TECHNICAL DEPARTMENT ...... 24 A. BRIEF DESCRIPTION OF DESIGN DIVISION ACTIVITIES IN 2005-2008 ...... 24 B. BRIEF DESCRIPTION OF MAPPING DIVISION ACTIVITIES IN 2005-2008 ...... 30 2. WATER QUALITY CONTROL ...... 33 DRINKING WATER DISINFECTION EFFICIENCY (%) PER YEAR ...... 33 D I A G R A M – 6 ...... 33 COMPARISON OF SATISFACTORY RESULTS OF RESIDUAL CHLORINE IN THE DELIVERY POINTS BEFORE DISTRIBUTION NETWORK PER YEAR (%) D I A G R A M – 7 ...... 33 COMPARISON OF SATISFACTORY RESULTS OF MICROBIOLOGICAL EXAMINATIONS PER YEAR (%) DIAGRAM – 8 ...... 34 COMPARISON OF WATER QUALITY ACTUAL ANALYSES WITH REQUIREMENTS (%) DIAGRAM – 9 34 3.QUALITY, SAFETY, ENVIROMENT ...... 37 4.ASSETS MANAGEMENT ...... 40 2.4 OPERATION & MAINTENANCE ...... 44 OPERATION & MAINTENANCE WORKS ...... 45 DIAGRAM -10 ...... 45 DIAGRAM -11 ...... 46 DIAGRAM -12 ...... 46 DIAGRAM -13 ...... 47
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DIAGRAM -14 ...... 47 DIAGRAM -15 ...... 49 DIAGRAM -16 ...... 49 DIAGRAM -17 ...... 49 ELECTRICITY CONSUMPTION & EXPENSES IN 2005-2008 TABLE-4 , D I A G R A M -18 ...... 50 ACTIVITIES PLANNED FOR 2009-2010 ...... 51 3. FINANCE & ACCOUNT ...... 52 A C C O U N T I N G ...... 53 F I N A N C E S ...... 54 HEAD OFFICE EXPENSES MADE IN 2005-2008 TABLE-5 ...... 55 DIRECTIONS OF THE AWSC MAIN EXPENSES TABLE-6 ...... 55 AMOUNTS SPENT BY THE AWSC IN 2005-2008 DIAGRAM-19 ...... 56 4. COST CONTROL ...... 57 WORKS CARRIED OUT BY THE COST CONTROL AND INTERNAL AUDIT DEPARTMENT IN 2005-200858 WORKS PLANNED FOR 2009-20108 ...... 58 5. HUMAN RESOURCES ...... 59 ACTIVITIES PERFORMED BY HUMAN RESOURCES DEPARTMENT DURING YEAR 2005-2008 ...... 60 1. HUMAN RESOURCES ...... 60 NUMBER OF EMPLOYEES OF AWSC DIAGRAM -20 ...... 60 AWERAG E SALARY OF EMPLOYEES OF AWSC DIAGRAM-21 ...... 61 2. TRAINING & DEVELOPMENT ...... 63 3. TRADE UNION ...... 64 ACTIVITIES PLANNED FOR 2009-2010 ...... 66 6. PUBLIC RELATION ...... 67 ON ACTIVITIES IMPLEMENTED BY THE PUBLIC RELATIONS DEPARTMENT ...... 68 PUBLIC RELATION PLANS FOR 2009-2010 ...... 72 7. PROCUREMENT ...... 73 A WB PROCUREMENT ...... 74 PROCUREMENT MANAGEMENT AND PROGRESS REPORT ...... 74 2004 - 2008 ...... 74 PROCUREMENT PLAN FOR THE 2ND TRANCH OF THE MWWP FUND ...... 75 B SELF PROCUREMENT ...... 76 PLAN OF SELF PROCUREMENT FOR 2009 ...... 76 8. LEGAL & INSURANCE ...... 77 2005-2008 ANNUAL RESULTS OF THE LEGAL AND INSURANCE DEPARTMENT ...... 78
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9. PROJECTS ...... 80 4.1 W B ...... 81 4.2 A D B ...... 83 4.3 E B R D ...... 87 4.4 U S A I D ...... 90 4.5 Management Contract Programs ...... 92 10. INDICATORS ...... 100 INDICATORS RECAPITULATION – TABLE 12, ( INDICATORS 1-25) ...... 101
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ANNUAL REPORT 2008
1. GENERAL VIEW
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ANNUAL REPORT 2008
INTRODUCTION
This Report covers the period of activity of the first 4 years of the Management Contract (2005, 2006, 2007 and 2008) and can be considered like a final report for the first part of the Contract.
The review of the indicators of AWSC shows improvements during this period, big tasks have been implemented and still are under implementation.
We have to emphasize the increase of efficiency of the AWSC employees, as well as the raise of our customers confidence.
Despite these good results achieved by AWSC we faced some difficulties:
. In the war we lead against the illegal connections, the research is long and difficult. . In the program of installation of water meters AWSC encountered obstacles such as bad quality of WM in the market with law price, big debts of the customers created by the method of calculation by pipe diameter.
We have to mention some other things which have a negative impact on improvement of the Company’s activities:
. Lack of finances due to the low Tariff (unchanged since May 2005). . Lack of finances due to the level of subsidies.
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ANNUAL REPORT 2008
The General Conclusion of the passed four years:
. Considerable improvements in all sectors activity of the Company,Technical and Finance.
. Realization of the investments planned by 100%.
. On the path of a future modern Company.
To this report will be added the review of the DELIVERABLES (Table-11) and two books:
ABSTRACT OF 2008 ANNUAL REPORT
INVESTMENTS & RESULTS FROM 2004 TO 2008
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2. OPERATIONS
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2.1 COMMERCIAL
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Activities 2004-2008
G e n e r a l
Analyzing the dynamics of sales indicators for 2004-2008, it can be clearly stated that there is a trend of serious increase of all indicators. The company improves its indicators with steady steps. One of the main steps was strict interdiction of payments cash collection (by the employees of the Company). Presently the payments are 100% implemented in the departments of the Banks and Haypost offices.
A part of the activities of the Department became random checkings. The works of the control groups of the Company became stricter and more purposeful. The purpose is to struggle stronger against illegal connections. In the beginning of 2005 illegal connections could be detected everywhere, while presently the picture is different. Meantime we are still far from our main objectives. New methods of control are under development and will be implemented from 2009.
Special attention was paid (as an important commercial indicator) to calculation adjustment, especially in case of customers with water meters. Average monthly consumption of the resident- customers with water meters in 2004 from 4.0-5.0m3 in 2008 reached 8.0-8.5m3. There are a lot of activities to be implemented in this direction.
The debts of “Armenin Water and Sewerage” CJSC and “Water and Sewerage” CJSC were separated in the customers database.
Improvement of the following indicators is recognized as the objective of the Company:
Installation of water meters Improvement of recording (especially for the customers with water meters) Increase of number of paying customers Straggle against illegal connections Collection level improvement
A range of pilot projects has been implemented; some of them are presented below:
Private houses water meters installation out of the customer’s households in special chambers. Agarak town is a good example. Shortly concluding we can state that production of water decreased for about 5 times (150 l/sec. instead of 30 l/sec), daily water supply duration from 5 hours reached 24 hours, billing and collection for about two times.
Similar activities have been implemented also in Tashir, Yeghegnadzor, Ashtarak and Tsaghkadzor towns.
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Charentsavan town pilot project was also productive. About 1000 resident customers have been separated (residents of multi-storey buildings) with average monthly consumption of about 1-2m3. The water meters of all the customers (installed in the past of low quality) have been replaced with new high quality water meters, which were procured by the Company. The old water meters have been sent to the laboratory of the Company for testing. In the result of the testing it became clear that 99% of the water meters do not comply with the required standards, or does not work. Moreover, the old water meters are not anti-magnetic. The analysis implemented after installation of the new water meters revealed that the average monthly consumption of the mentioned customers is about 6-7m3 (instead of 1-2m3). The results give the basis to conclude that the water meters should be owned by the Company…
INSTALLATION OF WATER METERS Diagram -1
C u s t o m e r s w i t h w a t e r m e t e r s A W S C 180 000
160 000
140 000 154 198 146 347 (65%) 120 000 132 159 (62%) 120 374 (57%) 100 000 (54%)
80 000 89 509 Customers (41%) 60 000
40 000
20 000
0 01.01.05 01.01.06 01.01.07 01.01.08 01.01.09
The company has some problems connected with water meter installation
. First of all breakdown and replacement of a lot of water meters during winter period every year (in the figures of the diagram replaced water meters are also included).
. 35 % of the customers still do not have water meters. The company has already implemented and even presently is implementing some pilot projects with this purpose. Involvement of legal services has increased.
. We have problems also with the previously installed low quality water meters (magnet application, etc.). Pilot project has been implemented and the results are obvious.
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ANNUAL REPORT 2008
With the purpose of water meters installation and payments level increase once per each 4 months the Company is organizing LOTTERY. Those resident-customers can participate at the lottery, which have water meters installed and during the mentioned four months have paid for the consumption properly. A special computer program will choose four customers (one resident- customer from each region). Each winner will receive AMD 300 000. The lottery is periodically announced through Central and local mass media. The first pulling took place in October 2008 and 38645 resident-customers were participating. The analysis implemented each month after the drawing reveal that there is an obvious improvement in the process of water meters installation, as well as payments level. Next drawing of lots will take place in February 2009. The number of participating customers is about 47 000. If we compare it with the first drawing of lots, the results are satisfactory.
Another pilot project was implemented in Martuni town. About 800 resident-customers were separated, who for a period of one year were using the service of the Company, but were not paying for it. The purpose of the project was understanding of the reasons through questionnaire and finding the ways of solving it. The questionnaire was implemented by an NGO. After the summarizing of the results each month comparing of data was implemented.
MARTUNI town Data Diagram-2
600
500
400
300
200
100
0 Before survey 07/08 08/08 09/08 10/08 11/08
Installation of watermeters Number of payments Collection
In some towns serviced by the Company pilot projects of customers’ debts adjustment, water meter installation and Contracts signing (Kapan, Charentsavan, Echmiadzin, etc.) have been implemented. The result was satisfactory; for example in Kapan town during one month about 2000 customers have installed water meters (the mentioned customers were not even paying for the consumption), and started punctually paying for the services. Monthly average collection from 15.0-16.0 mln. AMD reached 24.0-25.0 mln. AMD. Local and public Mass media involvement into the project increased. In the rest of the towns the results are also satisfactory.
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ANNUAL REPORT 2008
Below is presented annual dynamics of some commercial indicators:
BILLING, COLLECTION Diagram-3
B i l l i n g & C o l l e c t i o n A W S C 5 000
4 500 4 624 4 000 3 626 3 431 3 500 3 220
3 000 3 268 2 500 2 683 ÙÉÝ.¹ñ³Ù 2 000 2 308 2 443
1 500 1 834 1 599 1 000
500
0 2004Ã. 2005Ã. 2006Ã. 2007Ã. 2008Ã.
Billing Collection
Fluctuation of the billing figure is connected with modification of normative calculations (calculation by pipe diameter). Every year monthly average collection has increased for about 20.0 mln. AMD.
NUMBER OF PAYMENTS Diagram-4
N u m b e r of p a y m e n t s A W S C 140 000
120 000
115 000 100 000 108 835
80 000 92 711 85 507
60 000
40 000 52 997
20 000 Number of Customers receiving services: around 170.000
0 2004 2005 2006 2007 2008
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ANNUAL REPORT 2008
2008 2009 PLANNING for 2009 actual planned
1.COLLECTION/ mln. AMD with actual tariff 2 683.0 2 969.0
2. NUMBER OF PAYMENTS /payment/month 115 000 143 000
3. WATER METER INSTALLATION 10 000 28 000
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ANNUAL REPORT 2008
2.2 W O R K S
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ANNUAL REPORT 2008
COMMENTS ON 2007 WORKS ACTIVITY
A WORKS (self financing)
By the policy adopted by AWSC CJSC besides implementation of investment programs also implementation of general repairing and rehabilitation activities, by the internal financing of the company, was foreseen. Besides implementation of the foreseen activities modern tools and equipment application was planned, together with training of the personnel, working on this equipment.
The following directions for implementation of the prioritized activities were taken:
. Increase the time schedule of water supply . Increase of supplied water quality, . Works on water supply facilities and mains, . Works on distribution and sewerage networks.
Activities towards improvement of the supplied water quality involved construction of new chlorination stations and installation of new modern equipment. In the result of this activities not only produced water quantity increased, but also chlorination process became more effective and the dozing and quantity of the used chlorine became more definite. In the result of these activities accomplishment, at the end of 2008, in all the chlorination stations, the old equipment was replaced with ALLDOS chlorinators and about 52 new chlorination stations have been constructed in the perimeter.
The map below presents the projects implemented under AWSC self financing (site name is fixed near the Company’s logo).
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ANNUAL REPORT 2008
The most part of the activities, implemented by the own means of the Company, refer to the distribution network. In all the phases of implementation of these activities PE pipes were used for the first time. By the way, if in 2005 for mounting and welding of these pipes Contractors services were required, then starting from 2006 the Company obtained and distributed between the branches PE pipes welding units, and special trainings were conducted and these activities presently are implemented by our Employees, which reduced the cost price. During 2005-2008 while implementation of all these projects about 158,2 km of pipeline of different types and diameters have been installed.
In 2007 the Company procured «ROSKAFLEX» injection polymeric technology for repairing of DRR walls leakages without construction interference.
Similar activities have been implemented in Akhtala, Alaverdi, Tsaghkadzor and Abovyan regions DRRs and in Dilijan water treatment stations sedimentation tanks.
Planned activities for 2009-2010
Due to lack of finance, AWSC will not be able to implement capital expenses in 2009.
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* ECHMIADZIN CENTRAL STORE
Inside the Central Store
2005-2006 . The Central store was operating, but not with full capacity. Soon implementation of a project was planned, in the result of which on the territory of AWSC CJSC Echmiadzin sector a Training Centre was built and the Central Store was repaired and extended.
2007 . The Central Store with goods distribution computerized control was established on the territory of Echmiadzin Sector of AWSC CJSC.
. Coded database of the goods, passing the store, was established, which gives the possibility to control distribution of the goods.
2008 . In the frame of implementation of the foreseen activities under the World Bank project and sefl- financing project in 2007 it was necessary to buy big volume of cast iron, steel and PE pipes and fittings. The goods were accepted, placed and arranged on Echmiadzin Central Store opened and closed territories. The goods were coded and the codes were attached to the corresponding goods.
External view of the Central Store
Planned activities for 2009-2010
• Organized cooperated activities of central store and the stores of the Branches.
• Ensure organized distribution of goods for the activities implemented by AWSC.
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B TRANSPORTATION:
Short description of 2004-2008 activities
In the frames of The World Bank financing 91 vehicles were procured, including Kamaz sewer evacuator for cleaning sewerage system, Kamaz truck loader for chlorine transportation, UAZ pickups, UAZ and minibus, Vaz 21214 Niva cars, excavators, compressors, which transferred new breath to the activities of the Company.
Number of vehicles of AWSC CJSC by years Table-1
2004 2005 2006 2007 2008 YEAR
where where NUMBER 163 237 285 296 313 96 are with gas 99 are with gas
Types of cars procured by the Company
Snow bike Track New operating compressor
Kamaz sewer evacuator U A Z c a r VA Z c a r
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ANNUAL REPORT 2008
. In 2008 89 vehicles out of 313 operating vehicles are rented by the Company.
. New approach for fuel expenses control was implemented. The consumption of fuel, distributed to the Branches of the Company was made in accordance with the number of present vehicles and their usage, in compliance with the real activities of the Branch.
. In all the Branches of the Company responsibles for transportation have been appointed, for controlling vehicles operation and maintenance issues.
. Fuel centralized system and vehicles operation card, C form, has been implemented, which gave the possibility to make fuel consumption control more productive.
Average fuel consumption required for 1 car of AWS CJSC by years Table-2
Fuel type 2004 2005 2006 2007 2008
Liquid fuel 3 837 2 017 2 017 1 659 1 625 l/vehicle
Gas - - - 1 738 1 738 l/vehicle
As you can see, there is an interrelation between the fuel consumption increase and the number of operating vehicles increase, while the indicator of fuel consumption of each vehicle is stable. This indicator shows that the critically low marginal indicator of fuel consumption of each car annually is equal to about 1800-2000 l. This is the expected consumption of all types of vehicles.
. In 2007 gas systems were installed on 96 vehicles of the Company. In the result of average and actual difference between gas and gasoline prices the Company each month saves about 4-4.5 mln. AMD, which gave the possibility of covering the expenses of gas system installation already from the first quarter of 2008.
. All the Vehicles, registered in the balance of the Company passed insurance, which gives the possibility to reduce the risks of possible breakdowns during operation.
2009-2010 planned activities
. During 2009 it is foreseen to procure new Kamaz sewer evacuators, Loader truck, /which will give the possibility to implement chlorine delivery and distribution program smoothly/, UAZ, Niva, Lada cars, excavators, compressors, welding machines and other equipment. Operation of own vehicles will release the Company from the big part of rented machines, which will cause saving of fuel and renting fees.
. Works are planned to make annual and perspective program on extension of the period of useful operation of the Company’s vehicles. The project will be implemented by the Heads of Transportation Departments of the Branches with the purpose to create real preventive and service capacity.
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ANNUAL REPORT 2008
C CHLORINATION
In 2005 Chlorination stations rehabilitation-reequipment project has been developed and according to that project, by the financing of the World Bank, 40 sets of ALLDOS chlorination equipment were procured. In North-East RB installation of 15 chlorination stations is planned, in North-West - 9 chlorination stations, in Centre-West - 5 and in South - 11 stations. One trial chlorination station had been installed in North-East RB.
ALAPARS Chlorination Station
2005 2008 2008
In compliance with Chlorination station rehabilitation and reequipment project in 2006 installation activities have started in 6 chlorination stations, particularly in South Branch. Accordingly after the survey installation activities have been planned to be implemented through more productive manner, considering the initial shortcomings, which were revealed during investigation of operational conditions of the installed equipment.
Year 2007 was considerable with maximum implemented activities. 29 ALLDOS chlorination equipments have been installed in the Branches, where 7 – in North-West, 10 – in North-East, 4 – in Centre-West and 8 – in South Regional Branch. Internal handover Act was implemented, through which 35 chlorination stations have been tested and handed over.
2008 AWSC CJSC activities have been implemented together with the World Bank Projects. Accordingly 11 chlorination equipments have been installed in the Chlorination Stations, constructed in the frame of the World Bank project, and 16 chlorination equipments in the chlorination stations, constructed in the frame of AWSC CJSC project. In North-West - 11 chlorination stations, in North East – 14, in Centre-West - 1 and in South – 1 chlorination station. Is should be mentioned that some of the chlorination stations installation activities planned for 2008 are still under the process of implementation.
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ANNUAL REPORT 2008
Number of constructed and rehabilitated chlorination stations during 2005 – 2008
Table-3, Diagram-5
Number of installed chlorination stations Branch 2005 2006 2007 2008 2005-2008
North-East 1 - 7 11 19
North-West - - 10 14 24
Centre-West - - 4 1 5
South - 6 8 1 15
Total 1 6 29 27 63
35
30 29 27 25
20
15 10 6 5 1 0 2005 2006 2007 2008
Activities planned for 2009-2010
. The project was covered in 2008.
. For 2009-2010 no financing is foreseen.
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ANNUAL REPORT 2008
2.3 TECHNICAL
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ANNUAL REPORT 2008
During reporting 2005-2008 the Technical Directory carried out the following works:
• Technical design • Mapping of technical systems • Water quality control • Assets management
• Quality, Safety, Environment
1.TECHNICAL DEPARTMENT
The Technical Department consists of two divisions: a. Design b. Mapping
The activities of the Department are pursued in the following directions:
The setting of Design Division enabled the Company to make preliminary accurate study and assessment of numerous projects and in case of necessity to prepare full working designs. As a result of works carried out by the Devision it became possible to effectively make the designs and prepare documents of the projects implemented by the Company’s own resources or with co-financing of other companies. The Division also makes current discussions on designs of different projects with selected consulting companies and exercises control over them:
The main task of Mapping Division is the collection of data for making database, mapping using as an instrument GIS (Geographic Information System) which is nowadays widely used for solving various problems arisen during planning and operation of water and wastewaters systems.
A. Brief description of Design Division activities in 2005-2008
1.1 For implementing works under the investment programs (USAID, ADB, WB) and other funds the following activities have been carried out:
• Terms of References have been worked out, discussions have been organized with consulting companies, the presented designs have been studied;
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ANNUAL REPORT 2008
• Assessments have been made to make amendments to the design offered by the contractor during the civil engineering works and in case of necessity control was exercised over the changes.
1.2 For implementing works with own funds the following activities have been carried out:
• Working design and plan of activities with necessary work volumes have been developed;
• Required documentations and agreements have been obtained;
• Technical control has been exercised.
1.3 For the purpose of examining the current problems and their elimination the following activities have been carried out:
• The working group visited water supply main facilities for increasing water quantity in the springs or making catchments of new springs;
• The technical condition of water mains have been studied;
• The operating systems have been studied to develop proposals or designs for rehabilitation purposes;
• New settlements have been studied for including them in the Companies servicing area.
1.4 The applications of the works to be carried out in 2005-2008 on account of the RA state budget, as well as medium term project designs have been developed;
1.5 Technical conditions have been worked out for connection to water and wastewater systems; 1.6 M a n y works have been done for current correspondence and preparation of assignments.
Study of TSAKHKADZOR catchments for increasing water quantity
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ANNUAL REPORT 2008
Brief description of the works carried out in 2005-2008
1. Study of “Martuni-Tsakkar” water main and hydraulic calculations to convert “Tsakkar” system delivering water to Martuni town into a gravity supply as a result of which it was proposed to implement the project. By implementation of the project Tsakkar system passed from mecahical into gravity water supply.
2. Berd-Agarak water supply systems of Lori have been studied for calculating maximum capacity of two operating water mains. By implementation of proposed activities water quantity in Agarak water main has been increased which was before leaking from overfilled pipe.
3. A plan of activities have been developed to supply water to Masis villages from “Araratyan 1,2” pumping station.
The area of “AGARAK” catchments The area of “CHLKANER” springs
4. Technical investigations have been made and a proposal worked out for connecting newly built Zujgaghbjur water main of the RA Sjunik marz to operating Mukhturyan water main. The proposal has been submitted to the company making civil engineering works.
5. The water supply systems of Artsvaberd, Choratan, V.K. Ahgbjur of the RA Tavush marz have been studied for including these villages into the AWSC servicing area. A proposal have been developed for rehabilitation of water supply systems and submitted to the State Committee of Water Economy.
6. The water supply system of Ashotavan village, RA Sjunik marz has been studied and a proposal has been submitted by implementation of which the water supply of Ashotavan, Brnakot, Hatsavan and Toloros villages passed from mechanical into gravity water supply.
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ANNUAL REPORT 2008
7. The water supply system of Tegh village, RA Sjunik marz has been studied to include it into the AWSC servicing area and develop terms of reference for carrying out planned design works.
8. The water supply system of Tsakhkahovit community, RA Aragatsotn marz has been studied and a proposal has been elaborated to include it into the AWSC servicing area and provide additional feeding to “Geghadzor’ system.
9. The water supply systems of Irind, Dashtadem, Gabakhtapa, Lusakn and Arteni villages, RA Aragatsotn marz have been studied and a proposal has been made to include them into the AWSC servicing area.
10. The water supply system of Alapars village, RA Kotayk marz has been studied to make preliminary assessment of investments needs for rehabilitation of water supply system.
11. Two springs located 7 km up from Mantash water reservoir and 1.5 km downstream of the reservoir have been studied for supplying water to Artik town and its rural settlements without WTP.
12. Geodesic survey has been made in the area of “Makravan 2,3” springs for considering the possibility to deliver water from “Makravan 3” to “Makravan 2” by gravity.
13. For making comparative analyses, current water supply situation of all the settlements of Aragatsotn marz has been studied, a comparative table of water supply and demand as well as a proposal have been developed.
14. The design for improving Ajgepar village water supply system has been studied, a plan of activities have been developed to implement the above mentioned design as a contractor.
15. The designs of “Improving Alapars, village (Kotayk marz) drinking water supply system” and “Capital repairing of Kaghsi drinking water supply internal system” implemented by other funds have been studied and comments have been submitted to the design companies.
16. For the purpose of improving Sevan town water supply system the working design of “Lchashen boreholes to Sevan DRR” has been made and control has been exercised during civil engineering works.
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17 By the order of the State Committee of Water Economy the working design of “Water supply improvement of Surenavan, Armash and Eraskh villages, Ararat marz” has been made. 18 The working design of “Supplying water to Gagarin community of the RA Gegharkunik marz from Lchashen boreholes” has been worked out.
Selection of water main route in the territory of ERASKH village
19. For the purpose of improving Hayanist village water supply system, attracting new customers and eliminating leakages, a project has been implemented together with NGO “ Armenian Women for Healthy Environment” the design of which has been made by the Design Division of the AWSC.
20. Terms of reference have been developed for implementation of Hrazdan town design works planned by the 2nd phase of the World Bank project.
21. The design of automating Argel village pumping station (Kotayk marz) has been worked out. 22. A working design has been developed to improve “Abovyan town water supply system from Aramus boreholes.
Geodesic survey in the area of ARAMUS boreholes
23. Discussions have been carried out with consulting companies
• for adjusting the designs of “Water supply improvement of Artashat town and 27 villages of the region” funded by the USAID;
• for adjusting the designs of improving water and wastewater systems of the towns and villages under the World Bank project;
• for adjusting current designs of improving water supply systems of the settlements under the Asian Development Bank projects. 28
ANNUAL REPORT 2008
Working plan for 2009-2010
Preparation of the materials necessary for extending water use permits and obtaining new ones;
Development of designs for renovation of the Company’s administrative buildings and construction of new ones;
Study of water supply possibilities to the districts of Tsakhkadzor and Hrazdan from “Lchashen” boreholes taking into account technical capacities of “Lchashen-Gagarin” water main;
Study of “Teghenis”, “Amberd” and “Jot Aghbjur” (Akhtala) springs for catchment of free waters or including them into the system;
Study of W&W systems of the settlements planned by the 2nd phase of the World Bank financing for development of terms of reference;
Study of water supply systems of the RA settlements for including them into the AWSC CJSC servicing area;
Study of water supply systems of Saratovka community of the RA Lori marz and Spitak town;
Study of “Haghartsin” springs, Tavush marz for supplying water to Dilijan town;
Design of pumping stations for
⋅ Shamakhyan district of Dilijan
⋅ Artsvakar district of Gavar
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B. Brief description of Mapping Division activities in 2005-2008
The Mapping Division of the AWSC CJSC was set up on April, 2005. The Divison carried out its activities in compliance with worked out plan.
For carrying out mapping works precise maps of the settlements involved in the AWSC CJSC service area AutoCad format have been obtained.
. Training sessions on AutoCAD and MapINFO progrmas have been conducted for five specialists of branches for digitizing W&W intercommunity networks of the RA settlements;
. Creation of maps for rehabilitation and study of “Jeramnis„ springs of Vedi town, „Gizh sar“ of Noyemberyan town, „Hopojy Var“ of Martuni town;
. Various mapping works have been implemented for water and wastewatewr systems of the following settlements: Abovyan, Agarak, Alapars, Argavand, Ashtark, Alaverdi, Ayrum, Berdavan, Bjni, Dekhtsavan, Dzoraghbjur, Echmiatsin, Goris, Hrazdan, Hakhtanak, Ijevan, Jermuk, Koghb, Lchashen, Mets Mantash, Kaghsi, Kapan, Karbi, Karin, Kosh, Lichk, Martuni, Masis, Vedi, Mrghri, Noratus, Noyemberyan, Ohanavan, Nerkin Getashen, Oshakan, Parakar, Hayanist, Ptghavan, Shenkani, Sasunik, Sisian, Stepanavan, Tashir, Ushi, Verin Kjurplu, Talin, Tsakkar;
. Development, printing and provision of the regional branches with the maps of settlements of the Company’s servicing area in MapInfo format. The maps of 4 regional branches have been worked out and printed;
. In 2008 the second phase started according to which it was planned to implement „Geographic Information System“ works in MapInfo Professional program for creating database. For this purpose training sessions have been organized;
. The schemes of water mains supplying water to Echmiatsin town and rural settlements of the region have been developed in MapInfo farmat;
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ANNUAL REPORT 2008
W&W map of the „Center-West“ RB in MapInfo format
. The W&W system schemes of the settlements in AutoCAD and MapInfo formats have been verified and corrected;
. Other additional mapping works have been done based on necessity of the Company’s everyday activities;
. Together with the representatives of „Armenia GIS“ company works have been implemented to place the mapped W&W systems of the Company’s servicing area settlements in the WGS 84 coordinate system, as well as to create „Interface“ for Management Information Systems of the Company;
. The maps of the springs have been made which are placed in the WGS 84 coordinate system;
. Tentative, thematic maps of breakdowns occured in the Ashtarak and Sisan towns water supply systems have been made based on which it is planned to make similar maps for the other settlements serviced by the Company;
. Water supply dynamic schedules of 2004-2008 and Geographic Information Systems (GIS) have been made;
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ANNUAL REPORT 2008
Water supply schedules of the towns in MapINFO format
. It is planned to carry out works connected to the Geographic Information Systems in MapInfo Professional which will provide a possibility to organize, manage and distribute the information from the database focusing on concrete geographical object;
. In December of 2008 this year the specialists of Technical Department participated in “GIS and Remote Sensing Conference” organized by the American University of Armenia and „Geokom“ LLC where the Mapping Division presented the works made in GIS.
The works planned by the Mapping Division for 2008-2010
The objective of 2008-2010 is to continue the implementation of Geographic Information System (GIS) program of the settlements serviced by the Company.
It is planned to pass from MapINFO into „Armenia GIS“ program developed by the Company.
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ANNUAL REPORT 2008
2. WATER QUALITY CONTROL
Water safety control
During the reporting period (2005-2008) “Drinking water safety and quality monitoring program” was developed on the primary actions for improving water quality.
As a result of implemented works the water quality process in the Company has been considerably improved.
Due to the installed “ALLDOS” chlorinating equipment the chlorination efficiency has been increased and precise dosing of liquid chlorine has been ensured (Diagram 6.).
Drinking water disinfection efficiency (%) per year Diagram – 6
90,3 91,2
80,1 78,3
2005 2006 2007 2008
In the delivery points before the distribution network the insufficient results of residual chlorine has been reduced (Diagram 7.).
Comparison of satisfactory results of residual chlorine in the delivery points before distribution network per year (%) Diagram – 7
99,1 98,6 98,3
96,4
2005 2006 2007 2008
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ANNUAL REPORT 2008
The improvements in disinfection material supply and water disinfection process, repairing and reconstruction of water supply systems, as well as reduction of time for current operation works created preconditions for ensuring required water quality. Based on bacteriological indicators of the last year of the reporting period deviations were recorded only in 3.4% of examined samples (permissible up to 5.0%), including North-East RB-6.7 %, North-West RB -6.1 %, Center-West RB - 2.2 %, South RB-1.0 % (Diagram 8).
Comparison of satisfactory results of microbiological examinations per year (%) Diagram – 8
96,6 96,2
93,8 93,9
2005 2006 2007 2008
The establishment of new laboratories in 4 regional branches enabled to improve water quality control process (Diagram 9). Before laboratory works training sessions for laboratory assistants have been conducted in Echmiatsin Training Center in three phases covering sampling of drinking water and wastewater issues and introduction of physiochemical and bacteriological examination methods. The laboratory assistants and chlorinating operators were instructed on the issues of control over disinfection process. Then training process was completed by providing certificates to the laboratory assistants.
Comparison of water quality actual analyses with requirements (%) Diagram – 9
91,6
70,6 61,7 65,4
2005 2006 2007 2008
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ANNUAL REPORT 2008
A program on “Drinking water saftey and quality monitoring” has been worked out as an annex to the regulation on “Organization of water quality control and assessment of drinking water safety” based on which new approaches have been introduced consonant with European basic declarations and assignments of the World Health Organization. The regulation covered methodological instructions on developing working programs for water quality control, organization of laboratory works, as well as efficient activities in case of water borne diseases outbreak.
Water quality control laboratory works
First time after 20 years of interval physiochemical and biochemical analyses of water quality of the springs, as well as wastewaters discharged into the water objects have been made. The present levels of wastewaters pollution, as well as treatment issues have been discussed. The laboratories have been provided with chemical reagents supplied in centralized manner, biological environment and auxil i a r y means.
Water supply main facilities, some sections of water supply network, daily regulating reservoirs, the treatment plant facilities have been washed and disinfected with frequency defined by the schedules and in the presence of sanitary authorities representatives.
The employees having contact with drinking water have undergone medical examination in established manner and have been provided with sanitary certificates and work permissions.
During the current period the laboratories addressed the complaints received from the customers, gave water quality guarantees, cooperated with subdivisions of sanitary authorities. Water quality deterioration cases have been recorded in the apartment houses number 6, 8, 10, 12 of Baghramyan street, Aparan town, Sasunik, Argel villages, Nalbandyan and Nairyan streets of Sevan town, houses number 18, 20, 22 of Gharibjanyan street, Echmiatsin town.
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ANNUAL REPORT 2008
Nature protection reports
Each quarter reports are submitted to the Environment Division of the RA Nature Protection Ministry on nature protection and nature utilization fees.
Name of the payment 2005 2006 2007 2008
Nature utilization fee / mln AMD 10.2 19.6 20.5 20.6
Nature protection fee /mln AMD 26.3 19.6 27.7 31.1
Based on annual results administrative, statistical reports have been submitted to the RA Nature Protection Ministry.
Objectives of 2009-2010
The priority issues are: To create internal network of analytical results accuracy.
To equip 12 laboratories for making bacteriological analyses.
To ensure the representative sampling and in 2010 bring the quantity of analyzed samples from 91.6 % to 100%.
To increase the number of indicators to be defined in the drinking water and wastewaters.
To organize industrial wastewaters quality control discharged into the sewerage network.
To continue training and certification of the laboratory assistants.
To toughen water quality control process.
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ANNUAL REPORT 2008
3.QUALITY, SAFETY, ENVIROMENT
The Company’s Safety and Work Protection Division was set up in 2005 and in October 2007 was reorganized into the Department of Quality, Safety, and Environment (QSE). In the period of 2005-2008 the Department carried
out the following works directed at:
. Development of programs on bringing the safety, work protection and working conditions in conformity with acting norms and instructions and organization of their application and control;
. Capital repairing and reconstruction of technically hazardous facilities, procurement of special machinery, personal protection means, overalls, etc;
. Introduction of quality management system in conformity with the criteria of modern requirements;
. Study of environmental standards and nature protection criteria for their further introduction;
. Training of personnel, activities on prevention of possible technical breakdowns.
To carry out works for developing some internal normative documents ensuring unanimous activities of the Company and organize discussions with the stakeholders for agreeing and approving them, in particular.
. The list of the reports and information to be submitted by the AWSC CJSC to the RA State authorized bodies;
. The manuals and regulations of the subdivisions‘ activivities included in the management structure of the AWSC CJSC Head Office;
. The register of subdivisions, positions and required for them documents, as well as the procedure of its maintenance;
. The procedure of concluding contracts in the AWSC CJSC;
. The procedure of encouraging the employees by the branches of the AWSC CJSC and its subdivisions based on the work performance of the employees;
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ANNUAL REPORT 2008
. The instruction on analyzing sales indicators of the AWSC CJSC branches and encouragement of employees;
. Revision of the Company’s charter, relevant ammendements thereto and submission of draft charter with new edition for further discussion:
Technical safety certificates have been worked out and approved for the technically dangerous objects operating by the Company which have been submitted to the RA Technical Safety National Center for respective registration.
Overalls, boots, set of waterproof uniforms have been purchsed for the Company’s employees , safety helemets for the employees engaged in civil engineering works, as well as individual safety means and instruments for the new objects put into operation.
In 2005-2006 baskets and interconnection joints have been made for safe refilling of a pair of chlorine gas bottles, their transportation and operation. Special vehicles have been purchased and equipped with hoists for loading, unloading and delivery of chlorine bottles.
In 2008 special panels have been prepared and fixed on „UAZ-pickup“ vehicles for protecting the gas bottles from friction and collisions.
In 2007-2008 wooden decks have been designed and built for ensuring work safety of the Dilijan WTP operators. The water treatment plants have been provided with necessary containers and equipment to ensure safe work with chemical reagents, the employees of the WTPs have been respectively instructed. As a result, proportional flush of water and safety of structures have been ensured. For handling with more efficency the water turbidity process in „Golovino“ WTP the edges of sedimentation tank have been built up with polyplast bands to have horizontal level.
In 2008 a video camera with infrared rays have been purchased and used for technical examination of the equipment placed in deep-wells of Sevan- Lchashen system.
In 2007-2008 the DRRs of Akhtala , Alaverdi, Tsakhkadzor, Aparan and other structures have been repaired with „Rascopur“ rubber injection material.
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ANNUAL REPORT 2008
Revealed and repaired cracks in ALAVERDI and TSAKHKADZOR DRRs
In 2008 works were implemented for labelling the newely installed equipment and technological processes.
Labelling in Masis pumping station
Works planned by the QSE Department for 2009-2010
Implementation of activities directed at development of program documents, their approval and introduction such as:
• Management of the Company and provision of services; • Environment protection; • Safety engineering and work protection including:
Conformity with international quality standards taking into account the requirements of equivalent national standards and norms.
Procurement of summer uniforms, instruments for the personnel operating W&W systems, as well as overalls for welders and their distribution among the branches;
Procurement of gas masks for chlorination stations operating with liquid chlorine and their distribution among the branches;
Technical expertise of the W&W technically dangerous objects and obtaining technical safety certificates required by the RA legislation;
In 2009 we will continue placing posters in the Company’s objects indicating safety engineering rules and necessary activities to avoid risks in technically dangerous objects.
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ANNUAL REPORT 2008
4.ASSETS MANAGEMENT
In 2005-2008 the activities of the Company’s Assets Management Division were directed mainly at organization and implementation of the following:
Property handover and acceptance
Registration of the property with state register
Alienation of the property and organization of auctions
Regulation of issues on illegal constructions in sanitary zones and property shortage issues
Settlement of current property issues Non operating WTP in ARTIK
Property handover and acceptance
. The list of properties to be transferred from the AWSC CJSC to “Shirak”, “Lori” and WSC CJSC has been prepared, as well as the handover and acceptance of these property has been organized (based on the requirements of Order N219-² of the Chairman of the SCWE at the RA Minsitry of Territorial Administration).
. Works have been carried out to transfer the property of irrigation systems of the AWSC CJSC to the Water Users Unions in accordance with the RA Government Resolutions with the right of gratis utilization. Handover and acceptance works have been organized to transfer the properties grouped by regions to the “State Committee of Water Economy” SE and later to “Kapan”, “Karahundz reservoir”, “Dzorer”, “Berd”, “Ijevan”, “Spandaryan”, “Tolors”, “Lori canal” Water Users Unions.
. The property of the W&W systems of Vayots Dzor marz has been studied to transfer it from the “Irrigation” CJSC to the AWSC CJSC for gratis utilization. Handover and acceptance works to “Eghegnadzor” sector has been organized.
. The list of properties has been analyzed and justifications have been provided on the fixed assets and property to be transferred from the AWSC CJSC to the WSC CJSC and vice versa, as well as assistance has been provided to implement these activities.
. “Goris-Kornidzor” water main has been studied, inventory works have been made, the lists of property and technical indicators have been adjusted.
. The property of ‘Sevan-Hrazdan” CJSC operating with hydropumps of Azat reservoir has been studied, as well as works have been carried out for its handover and acceptance to the AWSC CJSC. 40
ANNUAL REPORT 2008
. The inventory of property has been made belonging to former ‘Shirak” branch and recorded in the balance sheet of the AWSC CJSC, as well as the issues have been solved to transfer this property in the future to the WSC CJSC and “Shirak” CJSC.
Registration of the property with State Register
. Methodological instructions have been worked out and provided to the regional branches for state registration of the property. The employees were respectively trained and instructed in the places, discussions have been organized with republican and local authorities of the RA State Register. Ownership certificates have been obtained for 20 assets of different regions.
Non finished construction in KAMENKA-VANADZOR WTP
. Comparative analyses of documented property has been made included in the assets list of the AWSC CJSC and subject to registration with the State Register. The list of sanitary zones being in the Company’s servicing area has been submitted to the RA State Archive for receiving land allotment resolutions of the RA Government.
Property alienation and auctions
. Works have been carried out to transfer fixed assets subject to alienation from the AWSC CJSC to WSC CJSC (RA Government Resolution N1458-² of October 7, 2004) and assistance has been provided to organize an auction.
. Documents have been prepared to organize an auction for alienating the property belonging to the AWSC CJSC.
Unusable property in the North-West region
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ANNUAL REPORT 2008
Regulation of issues relating to illegal constructions in sanitary zones and property shortage
• Information has been provided to the RA SCWE about the lands in non alienated zones of the structures operated by the Company’s regional branches, as well as information about illegal constructions in these zones.
• Relevant information has been prepared about the illegal constructions in non alienated zones, as well as information about the shortages revealed during the inventory works and provided to the Prosecutors’ Offices of the RA Gegharkunik, Sjunik, Kotayk, Lori, Shirak, Aragatsotn marzes. Together with the RA Police investigation bodies activities have been pursued to find the property and restore the shortage.
Dismantled water pipeline in Artik
Current works
. Together with “KPMG Armenia” and Accounting department works have been carried out for sorting, grouping and separating the Company’s assets based on their sphere of application.
. A committee has been set up to write off the property based on inventory results carried out in 2007 (Order number 22 of the Company’s General Director dated May 16, 2008 and Order number 156-² of the RA SCWE dated 15.11.2002).
. Analytical and adjustment works have been made to summarize the results of head office and regional branches inventory (Order number 70 of the Company’s General Director dated November 30, 2006). The recording, registration and labeling works of the Company’s head office have been completed.
. For improving the organization of Division activities a number of orders has been issued by the General Director, instructions have been assigned, the correspondence was addressed in due time and relevant answers have been prepared.
. Assistance has been provided to the specialists introducing GIS analytical system in the Company for entering the lists of Company’s movable and immovable property into the database including the location of each property and integrity of the whole information.
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ANNUAL REPORT 2008
The Company’s MAPPING and IT Divisions carried out jointly the following works:
On digital map of RA, which is the basis of Armenia GIS, placement of cadaster maps, which are developed for about 300 settlements, serviced by the Company (PULK-42, WGS- 84 coordinate system and DVG formate),
With the purpose of new maps and water maisn input and extraction invention of required technical possibilities and tools in Armenia GIS system for the placed settlements, serviced by the Company,
With the purpose of objects adding and removal, as well as for their edditing, required technical possibilities and tools invention in Armenia GIS system for the placed residents, serviced by the Company,
With the purpose to search for the required information on the objects and required data, required technical possibilities and tools invention in Armenia GIS system for the placed residents, serviced by the Company
Integration of about 110 W&W systems electronic maps, prepared and supplied by the Company, into Armenia GIS s y s t e m ,
According to the data provided by the Company, movable and immovable assets inventory lists basis input invention in Armenia GIS s y s t e m , according to distribution and data on each asset (including the history of the asset),
Invention of tools for data history, with the required capacity, on each asset and component, which are under the management of the Company,
Invention of tools for pictures input into the database on each asset and component, which are under the management of the Company,
Works planned for 2009-2010
. Enhance the works for state registration of the assets and obtaining ownership certificates.
. Continue the works directed at the Company’s property recording, registration, revealing of property shortages and their restoration.
. Implement works for entering the total property database based on the Company’s assets management program.
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ANNUAL REPORT 2008
2.4 OPERATION & MAINTENANCE
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ANNUAL REPORT 2008
OPERATION & MAINTENANCE WORKS
The main activities of the management of Exploitation Division during 2005-2008 were:
Water supply and waste water removal actual not productive exploitation methods modification;
Savings through el. energy optimal and purposeful usage within the structure;
Increase of water supply duration;
Introduction of new equipment and study of new technologies;
Increase of the quality of supplied water;
Introduction and implementation of the planned activities.
With the purpose of implementation of all these activities the following projects have been prepared:
. “El. energy saving project” . “Minimum water supply hours project” . “Water losses and waste reduction project” . “Technical services project” . “Minimum water supply hours and continuous water supply project”
Due to exploitation method modification, zoning, operation of DRR (which were not used in the past) outstanding improvement was registered on the whole territory of AWSC CJSC, particularly regarding duration of water supply, which in 2008 reached 12.21 hours instead of 7,39 h in 2005. This improvement was also in the result of investment programs successful implementation and total reconstruction of some systems.
WEIGHTED AVERAGE NUMBER OF DAILY HOURS OF DRINKING WATER SERVICE
14
12 12,21
10 10,98
9,62 8
7,39 6 6,04 4
Number of hours of water2 supplies
0 Average 2004 Average 2005 Average 2006 Average 2007 Average 2008
Diagram-10 45
ANNUAL REPORT 2008
Implementation of the above mentioned activities has essentially decreased also number of breakdowns in the water supply system: in 2008 registered number of breakdowns is 6802, while in 2005 it was 9928.
N u m b e r o f 10000 repaired 8000 b reakdowns 6000
4000
2000
0 2005 2006 2007 2008 Number of breakdowns 9952 6598 6013 6811 Number of repaired breakdowns 9928 6592 5966 6802
Diagram-11
Similar approaches were used in the process of sewerage system operation.
Pump units technical parameters coincidence process, as well as application and usage of new European production pumps was chosen as the main direction for el. energy saving. Some of the biggest Pumping Stations, such as Araratyan1/2, Hatsarat, Alapars, Eznaki were totally reconstructed, modern and effective pumping units, as well as protection and automated el. panels were installed. Through passing to the gravity water supply system Tsak Qar, Zoravan PSs were totally closed. 6 deep well pumps of Bazmaghbyur and Ghazaravan PSs were also turned of, which resulted in 6354 mln. Kvt/h of el. energy saving (AMD 127 435 mln.).
ELECTRICITY CONSUMPTION IN Kwh/m3 1,10 1,00 0,90 0,80 0,70 0,60
K W H / m 3 0,50 0,43 0,38 0,40 0,31 0,3 0,29 0,30 0,20 0,10 0,00 Base year / Av erage 05 Av erage 06 Av erage 07 Av erage 08 Ð ÇÙÝ³Ï³Ý ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08
Diagram-12 46
ANNUAL REPORT 2008
Electricity consumption in the pumping stations for production of 1 m3 water
0,68 0,66 0,67 0,64 0,64 0,62 0,63 0,6 0,58 0,59 0,56 0,54 2005 2006 2007 2008 Energy 0,67 0,64 0,63 0,59
Diagram-13
Considerable development was registered concerning minimum hours and continuous water supply issue. In 2005 number of customers with water supply less then 4 hours were equal to 45% or 115 200 customer, while in 2008 - 9.2 % or 23 552 customers. This process is continuous and as a result it is foreseen to avoid less than 4 hour of water supply on the service territory of AWSC CJSC.
Number of Customers with less than 4 hours water supply in % 50 45 40 45 35 37
% 30 25 20 15 10 5 10, 87 9,2 0 2005 2006 2007 2008
Diagram-14
For water quality increase it is foreseen to construct new chlorination stations and installation and application of new chlorination equipment. In the result the per cent of the chlorinated water at the end of 2008 was equal to 91,2%, while in 2005 - 78.3%.
The important contribution into this process had general repairing of two chlorination stations in Dilijan with newest modern equipment installed.
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ANNUAL REPORT 2008
MODERN EQUIPMENT INSTALLATION
DILIJAN – Frolovo WTP DILIJAN – Golovino WTP
MASIS - PS Charetsavan ALAPARS PS
Company’s M A N U A L S
The instructions for “Frolovo” and “Golovino” water treatment plants, Argel PS, Masis PS, Lchashen ….etc.
The introduction of instructions will essentially increase the operation and maintenance quality and enable to plan and control these activities.
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ANNUAL REPORT 2008
It was the first time when in the structure water disinfection newest equipment and technologies were used.
Produced and 200000 disinfected 150000 water quantity 100000
50000
0 2005 2006 2007 2008 Produced water quantity 164700 153024 178056 188227 Disinfected water quantity 130533 121910 160038 171722
Diagram-15
Disinfected water quantity in percentage 95
90 90,3 91,2 85 % 80 80,1 75 78,3
70 2005 2006 2007 2008
Diagram-16
Used disinfection materials
108000
88000
KG 68000
48000
28000
8000 2005 2006 2007 2008 Liquid chlorine 77000 102739 112604 117566 Hypochlorite pills 14000 14476 10256 8765
Diagram-17 49
ANNUAL REPORT 2008
ELECTRICITY CONSUMPTION & EXPENSES IN 2005-2008 Table-4, Diagram-18
2005 2006 2007 2008 N S E C T O R S ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL 1000 1000 1000 1000 1000 1000 1000 1000 KWH AMD KWH AMD KWH AMD KWH AMD 1 2 3 4 5 6 7 8 9 10 North East Region 17 610 284 613 15 759 255 278 15 226 251 160 14 897 254 228 1 Gavar 13 041 195 060 7 065 145 866 11 343 172 268 10 082 155 103 2 Martuni 377 7 330 276 5 307 27 604 9 174 3 Vardenis 46 1 158 48 1 199 43 1 064 28 704 4 Sevan 543 13 028 2 170 45 970 1 028 23 023 1 785 38 746 5 Ijevan 92 2 319 77 1 925 84 2 101 77 1 924 6 Berd 25 636 18 455 28 711 29 728 7 Dilijan 104 2 604 144 3 586 213 5 330 289 7 062 8 Alaverdi 23 580 27 666 42 1 051 27 666 9 Nojemberyan 1 435 33 152 1 163 26 461 952 21 933 929 22 505 10 Spitak 95 2 386 96 2 404 77 1 914 84 2 104 11 Stepanavan 1 463 20 656 1 346 19 695 1 141 16 693 1 219 18 186 12 Tashir 366 5 704 86 1 744 248 4 469 339 6 326
North West Region 26 217 504 698 24 572 477 297 26 166 510 715 26 041 523 336 13 Abovyan 3 103 59 308 3 064 57 136 3 116 58 050 2 479 48 579 14 Bjureghavan 107 2 554 119 2 762 114 2 632 138 3 097 15 Hrazdan 13 541 265 020 9 424 212 147 10 110 199 167 12 328 239 344 16 Tsaghkadzor 87 2 167 2 100 20 439 2 244 45 613 2 384 47 354 17 Charaentsavan 6 115 102 745 5 631 93 347 5 332 88 697 3 543 68 516 18 Ashtarak 1 809 39 648 3 036 65 906 4 075 89 580 3 721 82 857 19 Aparan 1 006 22 748 812 17 942 856 19 024 1 127 25 535 20 Artik 48 1 198 49 1 233 57 1 435 48 1 198 21 Ashotsk 242 5 408 228 5 604 219 5 463 228 5 698 22 Talin 157 3 902 31 780 42 1 053 46 1 155
Center West Region 15 566 308 740 10 936 219 098 11 008 217 476 12 353 240 886 23 Echmiatsin 5 130 112 833 2 554 56 791 2 232 49 998 2 280 51 631 24 Masis 9 208 165 431 7 200 133 439 7 475 135 237 8 791 157 519 25 Artashat 1 125 27 885 1 097 27 171 1 215 30 097 1 206 29 858 26 Vedi 34 856 34 849 43 1 072 37 939 27 Ararat 68 1 735 34 849 43 1 072 36 939
South region 1 565 39 699 1 301 32 385 1 287 32 007 1 351 33 558 28 Sisian 100 2 466 134 3 179 182 4 366 145 3 402 29 Goris 31 817 29 719 36 895 40 1 008 30 Kapan 93 2 327 95 2 378 104 2 611 130 3 262 31 Meghri 1 260 32 045 973 24 334 885 22 129 953 23 826 32 Egheghnadzor 16 394 8 203 9 233 12 296
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ANNUAL REPORT 2008
2005 2006 2007 2008 N S E C T O R S ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL ACTUAL 1000 1000 1000 1000 1000 1000 1000 1000 KWH AMD KWH AMD KWH AMD KWH AMD 1 2 3 4 5 6 7 8 9 10 33 J e r m u k 18 462 18 446 18 449 20 504 34 Vayq 48 1 188 45 1 126 53 1 324 50 1 260
Head Office 552 11 501 540 11 949 578 12 507 514 11 074
35 Administ.Building 552 11 501 540 11 949 578 12 507 514 11 074
T O T A L 61 510 1 151 300 53 109 996 007 54 265 1 023 865 55 156 1 063 082
1150000 61000
59000 1110000 57000
55000 1070000
53000 1000KWH 1000 AMD 1000 1030000 51000
49000 990000
47000
950000 45000 2005 2006 2007 2008 COST KWH
Activities planned for 2009-2010
. Continuous and consecutive implementation of exploitation activities, . Increase of water supply duration, . El. energy productive consumption, . Implementation of the planned service activities within the structure, . Operation of bulk and individual water meters, calculation of the volume of produced and distributed water, . Strict separation of water production and water distribution sectors within the structure.
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ANNUAL REPORT 2008
3. FINANCE & ACCOUNT
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ANNUAL REPORT 2008
FINANCE AND ACCOUNTS, 2005-2008
A C C O U N T I N G
During 2005-2008 (hereinafter the reporting period) the process of maintaining accounting has been improved due to changes made in the Company’s accounting system. Thus, before 2005 the accounting was maintained in accordance with the old accounting legislation of the RA applying old chart of accounts. Starting from 2005 the accounting system was centralized and maintained by the Company’s head office and 4 regional branches instead of 36.
In the reporting period the Company’s accounting has been maintained based on the RA accounting standards applying Soft Master software program. The subdivisions of the Company’s Accounting department have been guided and managed by “Accounting Policy” and “Accounting Guideline” developed on the basis of proposals made by KPMG within the framework of the ”Water Metering billing/collection improvement in Armenia” program financed by the USAID.
For the purpose of ensuring the application of changes made in the RA laws referring to the Company’s activities, the Accounting Division of the Company regularly sends notifications to the accounting divisions of the branches. In case of necessity respective regulations have been worked out to facilitate the fulfillment of the RA legislation requirements.
During 2007 the Company’s accounting divisions submitted proposals on the new draft chart of accounts worked out by the Public Services Regulatory Commission for the persons having water use permits which have been accepted. Starting from 2008 works have been implemented to introduce the new charter plan in the Company’s accounting system. According to the new chart of accounts the accounting is maintained by separating the Company’s activities into three parts (water production and delivery, water distribution and water discharge). In the reporting period the Company’s Head Office submitted to the taxation authorities required reports implementing its the tax liabilities in due time. The Head Office made centralized payments timely (salaries of the employees, electricity, fuel, chlorine etc), as well as possible measures have been taken both in the Head Office and regional branches to avoid payable debts (except current accrued liabilities). It is worth mentioning that in 2005 respective activities have been pursued to pay the employees salaries by cards (in particular contract was concluded with “ArdShinInvestBank” CJSC to provide the employees with “ArCa” cards, thus reducing the Company’s cash transactions).
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ANNUAL REPORT 2008
F I N A N C E S
In general, during the reporting period the activities of Finance Division can be estimated as successful. Negotiations have been carried out with various RA commercial banks, “HayPost” CJSC to introduce and develop the process of receiving payments from legal entities and physical persons against the water and wastewater services provided by the Company.
Taking into account the proper fulfillment of the Company’s contractual obligations during the reporting period, “ArdShinInvestBank” CJSC and “VTB Armenia” CJSC provided the Company the right of overdraft. Moreover, as a result of cooperation, in 2008 “VTB Armenia” CJSC expressed readiness to sponsor the drawing of lots initiated by the AWSC CJSC to encourage its good customers which is currently organized on high level.
During the reporting period the Company’s Financial Division prepared appropriate calculations, clarifications and applications for the projects financed by the RA state budget (in particular subsidy project for covering the Company’s financial deficit). In 2005-2008 the Company was provided with subsidies correspondingly AMD 1366.4 mln, AMD1381.26 mln, AMD1381.26 mln and AMD 1213.53 mln.
For transparent and effective management of the Company, the Division planned financial flows for each year. The financial plan worked out on yearly basis included all the incomes and expenses calculations and justifications enabling to exercise control in relevant directions and make realistic financial plan for the next year based on actual results.
In 2008 the Financial Division prepared an application for reviewing the tariff of water and wastewater services provided by the Company and submitted it to the discussion of the RA Public Services Regulatory Commission. The results of final discussions are expected by the end of February, 2009 upon which from April 1, 2009 the Company will be able to provide services with new increased tariff thus ensuring the Company’s financial sustainability and improving the quality of provided services.
Below is presented a comparative table on main directions of the Company’s expenses and a diagram showing changes of these expenses during years based on actual results of the Company’s activities and real possibilities.
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ANNUAL REPORT 2008
Head Office expenses made in 2005-2008 Table-5
Amounts spent by the Company including Period Total Payments from the subsidy From own income
thousand dram % thousand dram %
2005 3 485 543 1 366 490 39,2% 2 119 053 60,8%
2006 3 755 376 1 381 260 36,8% 2 374 116 63,2%
2007 3 967 189 1 381 260 34,8% 2 585 929 65,2%
2008 4 300 571 1 213 530 28,2% 3 087 041 71,8%
Directions of the AWSC main expenses Table-6 m l n d r a m MAIN EXPENSES (with VAT) 2005 2006 2007 2008
mln dram 1151.0 996.1 1023.9 1063.1 Electricity mln kvt/h 61,53 53,12 54,21 55,16
Fuel 173.3 184.5 140.3 205.0 Material expenses for current repairing (without 220.5 171.9 150.4 143.7 fuel)
Chlorine, chlorine powder, reagent expenses 34.6 52.1 50.7 53.5
Purchased water and sewerage payment 50.7 55.9 58.9 78.2
Salary, including 1081.3 1180.9 1247.7 1439.4
Average number of employees (person) 2129 1861 1789 1803
Average monthly salary (thousand dram) 41,9 52,6 57,8 60,8
Social security payments 216.2 255.5 257.4 275.8
VAT, other taxes and mandatory payments 162.9 171.2 200.2 202.8
Capital reparing expenses from own resources 137.1 177.1 272.4 297.4
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ANNUAL REPORT 2008
Amounts spent by the AWSC in 2005-2008 Diagram-19
thousand dram
3 500 000 Payments from Subcidies Payments from own income 3 000 000
2 500 000
2 000 000
1 500 000
1 000 000
500 000
2005 2006 2007 2008
Works planned for 2009-2010
. To develop and ensure uninterrupted work of the accounting program between the Head Office and branches’ Accounting divisions; . To pursue activities for training the employees of the Finance and Accounting divisions;
. To ensure effective cooperation with international financial institutions and local commercial banks;
. To ensure the Company’s financial self-sustainability by applying flexible tariff policy.
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4. COST CONTROL
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Works carried out by the Cost Control and Internal Audit Department in 2005-2008
On December 2005 a Cost Control Division was set up in the Company which in 2007 was reorganized into the Cost Control and Internal Audit Department based on AWSC CJSC new management chart the main objectives of which are as follows: `
. More effective cost control based on the regional branches and Head Office financial plans
. Activities for ensuring self-financing and saving regime
. Internal audit activities
In 2005-2008 the Department implemented the following works: . Control has been exercised over the expenses per budget articles , accounting data has been compared with budget articles of expenses, analyses have been made and relevant conclusions and proposal submitted.
. Required document circulation and target usage of finances of capital repairing have been controlled and studied and respective conclusions have been submitted.
. The authenticity of payables in the regional branches and their repayment process, as well as the justification of new payable debts have been controlled and studied.
. The use of salary fund has been controlled based on the Company’s budget, the fulfillment of requirements of the General Director order number ²-452 of 19.12.2007 by the regional branches has been regularly checked comparing them with presented salary calculations and staff list. In case of mismatches the regional directors have been informed in writing.
. Control has been exercised over the process of selling the water meters obtained under the WB project, as well as the movements of revolving fund accumulated from their sale.
. The procurement process of Head Office has been controlled based on the Company’s budget.
. Telecommunication (stationary and cellular), transport facilities maintenance and operation expenses have been controlled and analyzed per individual telephone and vehicle plate numbers.
Works planned for 2009-20108
. Demand and study of weekly and monthly information on cash flows for strengthening the control over more effective, target and economical use of expenses.
. Daily study and control over the fulfillment of the requirements the Company’s General Director order number ²- 277 dated 16.12.2008.
. Internal audit activities in the Company’s Head Office and regional branches.
. Regular control over document circulation and finances necessary for capital repairing works made in the Company.
. Intensification of visits to the regional branches.
. Improvement of the Company’s budget structure through analysis of planned and made expenses.
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5. HUMAN RESOURCES
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ACTIVITIES PERFORMED BY HUMAN RESOURCES DEPARTMENT DURING YEAR 2005-2008
1. HUMAN RESOURCES
Main achievements:
1. Creation of optimal management structure
Action: Previous 36 regional branches are restructured into 4 Regional Branches
Result: Centralization, reduction of the volume of administrative and office works, strengthening of manageability
2. Optimization of staff quantity
Action: Implementation of redundancy program
Result: Reduction of more than 600 employees, salary increase, transformation from functions to multi functionality
NUMBER OF EMPLOYEES of AWSC Diagram-20
2200
2 0 9 8 2100
2000
1900
1800 1 8 4 4
Number of Employees 1 7 8 7 1 799 1700
1600 2005 2006 2007 2008 Average Average Average Average M o n t h s
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3. Stabile temp of salary increase
Action: Annual increase of average salary, introduction of payment card system
Result: During 2005-2008 more than 40 % salary increase
AWERAGE SALARY OF EMPLOYEES OF AWSC DIAGRAM-21
Average salary 70000
60000 65 500 50000 57 700 52 600 40000 41 800
AMD 30000
20000
10000
0 2005 2006 2007 2007
4. Improvement of work places and working conditions
Action: Repair of offices, provision with office furniture, computer and technical equipment, provision of uniforms
Result: Improved working conditions and ergonomics
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5. Improvement of corporate social life
Action: Organization of sport competitions and cultural activities, summer holiday of children, corporate activities on holidays
Result: Improved moral situation, loyalty to friendship
6. Introduction of employee motivation and support policy
Action: Double encouragement system is applied for performance of team and individual indicators, according to the developed policy provision of aid to the employees and their families under trying conditions
Result: Improved indicators, employees satisfaction with their work, formation of mutual company- employee partnership
7. Maintenance of decent level of office work
Action: Preparation, introduction, updating of structure, employment contracts, job descriptions, regulations and other necessary documentation
Result: Improved records management adapted to the current RA legislation requirements
For further information on planning the works for the second stage of the Management Contract (2009-2010) see “Human Resources Plan - 2nd revised version”.
Works planned for 2009-2010
For the second stage (years 2009-2010) of implementation of management contract in HR sphere was presented in the summer 2008. In the second stage the works will mainly have continuous nature. The activities in the below-mentioned sphere will be more expanded.
. Process analysis . Motivation, encouragement . Training, professional growth . Enhancement of corporate culture, organization of social life
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2. TRAINING & DEVELOPMENT
Implementation of training programs
Action: Training Centre creation, implementation of programs in commercial, technical, construction and assembly, computer, administrative, management, technical safety, water quality spheres
Result: Unique specialized centre in the sphere, training of more than 1360 employees, application of new professions and technologies in the implemented works, maintenance of safetyty norms at work places, improvement of management level, implementation of new functions
TRAINING & DEVELOPMENT OF AWSC EMPLOYEES
WTP training by USAD Welders Training by AWSC
Pumpers Training by AWSC Laboratory assistances training
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3. TRADE UNION
Activities implemented by the Trade Union of AWSC CJSC during 2005-2008
After the meetings of the Trade Union and four Trade Union Branches the main activities of the Trade Union Committee and the Company started from 2005.
The Trade Union is implementing the activities in compliance with the requirements of RA Legal Acts, referring to employment relationship.
From the very beginning the mutual efforts of the Trade Union and the Management of the Company carried out daily works directed at improvement of working conditions as well as material welfare of the employees and their families. These activities considerably contributed to the improvement of performance indicators, as well as moral and physiological atmosphere of the Company.
The mentioned crutual improvements were promoted by the requirements of the „Labor Code“, regarding the provisions of the Collective Contract, signed between the Trade Union and the Management of the Company, the requirements and the proposals of which are unconditionally implemented by the both sides.
The activities of the Trade Union, due to the experience, become more massive, the founded traditions are saved and expanded, which are directed to the implementation of the above mentioned problems.
Each year for stimulation of educational process during academic year, stationaries of about AMD 700 thousand are bought and distributed between the schoolchildren of the employees with comperatively less remuneration of the Company.
Children of the Employees of the Company H. Tumanyan’s house-museum
Starting from year 2005, for 4 years uninterruptid, summer rest of the structures employees‘ schoolchildren is organized free of charge. In 2005 the rest was organized in Hanqavan Lusabats camp, 2006-2008 in Vahagnadzor Gugarq camp, 60 children each year / 240 children – 4 years/, for which about AMD 17 milion was paid.
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Opening Ceremony of Vahagnadzor GUGARQ ca mp
An importatn precondition of the work is organization of employees sport and cultural entertainment. The football team of the Company often participates in competitions organized in the country and are awarded with diplomas, while in 2007 during the national championship it took the first place among the 16 well-known amateur teams of the country and was awarded the cup and prize.
Inter-system competitions organized by the initiative of the General Manager of the Company Mr. Lorin became traditional and this year the teams of the Company’s Head Office, four branches and SAUR participated in the competition.
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In the eployees staff it is a tradition jointly with the Company’s Trade Unions to celebrate national holidays, for which annually average AMD 3-3.5 mln. is allocated.
If necessary, the Company has always provided financial and material support to the family members of the Employees, who have passed accidents or are in need.
In 2005-2008 total amount of AMD 47 151.3 thousand has been accrued to the account of Trade Union from the Company’s Salary Fund.
Activities planned for 2009-2010
In compliance with the provisions of the Collective contracts mutual efforts together with the Management of the Company will be directed towards improvement of employment conditions, performance indicators, moral and physiological atmosphere.
On the basis of the experience the founded traditions will be continued and expanded, paying more attention to the rest and education of the employees of the structure and their children, increasing the contingent of the involved personnel.
Financial and material allocations among the employees, as well as organization of sportive and cultural-public acvitivies together with the management, head office and branches departments will be continuouse.
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6. PUBLIC RELATIONS
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ON ACTIVITIES IMPLEMENTED BY THE PUBLIC RELATIONS DEPARTMENT
Y E A R S 2 0 0 5 – 2 0 0 8
AWSC MANAGEMENT MEETINGS
For the last three years (2006-2007, during the first two weeks of March) Armenian Water and Sewerage CJSC(AWSC) General Director, Patrick Lorin has presented the annual activities of the past years and objectives of the upcoming year. The first annual performance presentation (internal ad external presentations) was organized on March 6 and 14, 2006 at Yerevan Congress Hotel, the second presentation (March 6 and 13, 2007) and third one (March 26 and 31, 2008) were organized at Marriott Armenia hotel. The invitees of the presentations were the personnel of AWSC Head Office and regional branches, the representatives of RA Government, State Committee of Water Economy of Regional Administration Ministry and responsible persons of other ministries, the supervisory personnel of “Water Sector Development and Institutional Improvements PIU” SI, “USAID”, World Bank, Post Offices, Bank services, the representatives of professional consulting centers, the presidents of NGOs and the representatives of mass communication media publicized the event in their news and headlines. Annual Performance Presentation /2007/
During the 2005-2006, the General Director and the specialists of the Company have participated in different conferences, seminars, discussions related to the water supply and wastewater sphere, where they have presented the interests of Company, current situation of appliance of modern methods and necessity of investments.
Seminar at Marriott Armenia Hotel /2006/ Management in water supply and wastewater companies
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In order to discuss the indicators of the Company, as well as institutional and financial questions, the General Director of the Company, has regularly met with the directors of regional branches, head of departments, and other employees. This kind of meetings have contributed to the development of Company's internal network and provided solutions to the raised issues.
Meeting in the North-West regional branch with the chairman of the State Committee of Water Systems /2007/
PUBLIC RELATIONS C A M P A I G N S AND PROGRAMS
During the past four years AWSC Public Relations Department has implemented various programs /through awareness programs, informational flyers, publications, articles, surveys/ to contribute to the general behavior of population towards the use of portable water and raise awareness for regular payments for the water supply and wastewater service.
In particular, for the period of 2005-2008, the PR Department has implemented the “AWSC Customers’ Awareness and Public Information” Program. Within the scope of this program the PR Department has organized visits of General Director to RA Regions and cities, villages (included in Company’s perimeter) to meet with Governors, City and Village Mayors. In addition to these meetings, Mr. Lorin has held numerous meetings with the representatives of NGOs and mass media.
Meeting with NGO Representatives Press Conference at “ArmenPress” Media Agency /2006/ /2007/
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During the meetings the participants discussed questions related to the Management Contract, structural reformations, “Immediate Investment” Programs, main issues of commercial, technical, legal and information spheres of the Company.
To further develop the Customer-Company relations and encourage customers with regular payments, starting May of 2008, by the initiative of SAUR Management Contractor, AWSC CJSC organizes a drawing of lots for GOOD Resident- Customers of its North-East, North-West, Center- West and South regional branches.
The First Drawing of Lots took place on October 11, 2008 at 19:00. It was broadcasted live on the h2 Armenian Second TV station. Realizing the importance of collaboration with AWSC CJSC, VTB Armenia bank, (one of the AWSC CJSC partners), agreed to participate in the drawing of lots and provide AMD 300,000 to each four winner-customer, who were chosen on coincidental basis by the General Directors of AWSC and VTB Armenia bank. This PR campaign will continue and will be organized once every
Winners of the first drawing of lots /2008/ four months.
AWSC staff and winners at the head office Awards giving ceremony at VTB Armenia bank office
As a result of this initiative, after the first lottery the number of customers with regular payments has increased by approximately 30%.
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ADVERTISING AND MASS MEDIA COLLABORATION
AWSC Public Relations Department has established professional working relations with the representatives of local and national mass media. The employees of the Department frequently organize meetings with journalists and conduct explanatory works, provided necessary information about the activities of the Company. Regularly, videos and announcements about the development of water supply service are being broadcasted on national TV channels, as well as various articles are published in regional and national newspapers and magazines. According to General Director’s assignment, starting November-December, 2008 the PR department prepared a video about the implemented investment projects. It will be shown on the Armenian Second TV Channel in February 2009.
PR PUBLICATIONS
For ensuring Company’s internal information, starting from 2006, PR Department worked out and published internal “Trust” Quarterly Bulletins, which were provided to all the subdivisions, stakeholders, partners, organizations and individuals.
2 0 0 6 2 0 0 7 2 0 0 8
At the end of each year the PR Department publishes AWSC annual calendars. These calendars are distributed among company employees, as well as sent to all partners, collaborating companies, regional governors, city and village mayors along with Christmas and New Year holiday cards.
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According to the decision #139N, made on March 28, 2008 by RA Public Services Regulation Committee, on October th 11 , 2008 Armenian Water and Sewerage Company published water supply graphs for all the cities/villages
within its perimeter. These graphs will be published every six months (on April 11th and October 11th). The first
graphs were published and distributed to general public through the “Republic of Armenia” daily newspaper, as
The Published Water Supply Graphs well as were sent to all city/village mayors.
PUBLIC RELATION PLANS FOR 2009-2010
. In 2009-2010 it is planned to continue customers’ awareness and public information process as an important component of the next stage of the Management contract. Therefore, the Company's PR strategic plan for the upcoming 2 years has been carefully projected and confirmed. It includes concrete activities, with appropriate responsibilities and deadlines that are directly linked with the goals and objectives of the Management Contract.
. Particularly, the stress will be put on the broad presentation and advertising of Company’s activities, as well as the realization of educational, social and image-making projects that will further improve Customer-Company relations.
. In addition to the projects, PR Department will contribute to the development of Company's activities and rise of its efficiency through publications, surveys, information flyers and video shootings.
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7. PROCUREMENT
7A WB PROCUREMENT
7B SELF PROCUREMENT
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SAUR S. A. – AWS SCJC
MUNICIPAL WATER AND WASTEWATER PROJECT
A WB PROCUREMENT
PROCUREMENT MANAGEMENT AND PROGRESS REPORT 2004 - 2008
The totality of the 1st tranch of MWWP Fund has been spent at the end of 2008 (components A, B and C).
DIAGRAM 22
Contracting & Disbursement
Signed Contracts Paid Ammounts
30 000
25 483 25 000 23 068 24 413
20 000 19 454 16 150
15 000
000 USD 000 12 500
10 000 9 464 8 450
5 000 4 513 1 500 0 2004 2005 2006 2007 2008 Y E A R S
CATEGORY 1 – WORKS 4 345 173
Including renovation works of AWSC Head Office, Training Center, Sevan, Dilijan, Tsaghkadzor, Charentcavan, Ashtarak, Aparan, Gavar, Ararat, Eghegnadzor, Masis, Vedi and Alaverdi towns‘ water supply systems.
CATEGORY 2 – GOODS 9 380 778
Including Office Furniture, Computer Equipment, Vehicles, Laboratory Equipment, Backhoe Excavators, Cesspool Emptier Machines, Welding Units and Drainage Pumps, Air Compressors, Chlorine Sets, Chlorine Drums and Bottles, PE Welding Machines, Pumps, Control Panels and Cables, Pipes and Pipe Fittings, Tools and other goods.
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CATEGORY 3 – CONSULTANCY SERVICES 10 075 173
Including AWSC Managment Contract, Design of Sevan, Dilijan, Tsakhkadzor, Aparan, Ashtarak, Gavar, Charentsavan, Ararat, Yeghegnadzor, Masis, Vedi, Alaverdi, Noyemberyan, Stepanavan, Goris, Echmiadzin, Talin, Tashir and Artik towns‘water supply systems and Technical and Financial Audits.
OTHER CATEGORIES 1 682 563
Including Project Preparation Facilities (PPF) and Contract Monitoring Unit (CMU) costs.
DISBURSED AMOUNTS Table -7 Thousand USD
CATEGORIES 2004 2005 2006 2007 2008 T O T A L
CATEGORY 1 WORKS 0 65 510 1 925 1 845 4 345
CATEGORY 2 GOODS 0 1 615 1 905 4 280 1 580 9 380
CATEGORY 3 CONSULTANCY 300 1 100 2 415 3 725 2 535 10 055 SERVICES
OTHER CATEGORIES 1 200 230 120 65 65 1 700
T O T A L 1 500 3 010 4 950 9 995 6 025 25 480
Procurement Plan for the 2nd tranch of the MWWP Fund
During years 2009-2011 is planned to implement the design and construction works of Hrazdan city water supply system, as well as a new technical means procurement.
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B SELF PROCUREMENT
In compliance with Order number 71 of the “AWSC” CJSC General Director, from December 1, 2006 a new procedure of works was put into operation. The procedure regulates also works and goods procuring stages starting from preparing request forms and ending with handover & acceptance acts at the end of works and in case of purchasing goods- their storage.
Information on procurement within “AWSC” CJSC budget of 2006-2008 Table-8
N T i t l e s 2006 2007 2008
1 Car services, petrol diesel and gas 16 852 870 69 305 350 72 283 783
2 Pipes, fittings, valves and others 55 410 343 117 237 048 12 581 292
3 Water chlorination 9 240 322 2 250 000 19 600 600
4 Office supply, IT and cellular phones 13 384 212 3 122 770 4 257 855
5 Safety devices 4 851 800 11 552 000 204 375
6 Equipment for works 18 795 449 1 831 227 13 844 400
7 Other 4 806 622 16 383 799 25 385 370 Procurement for Echmiatsin Training 8 0 5 152 626 608 870 Center 9 Laborotories 0 0 1 898 600
10 Advertizing 0 0 6 265 508
TOTAL ALLOCATED 123 341 618 226 834 820 156 930 653
TOTAL REQUESTED 318 611 470 319 968 525 945 477 089
Plan of Self Procurement for 2009
By AWSC own funds it is planned for 2009 to implement approximately same procurement that has been made in 2008.
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ANNUAL REPORT 2008
8. LEGAL & INSURANCE
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2005-2008 ANNUAL RESULTS OF THE LEGAL AND INSURANCE DEPARTMENT
PAYMENT OF RECEIVABLES
Due to the activities of AWSC CJSC legal services AMD 53 930 400 of accumulated receivables has been collected for Company’s water supply and waste water removal services from total claim amount of AMD 649 237 400 and AMD 253 978 400 satisfied by court judgments. The judgments passed in favor of the Company as a creditor are mostly not executed by the law enforcement bodies about which the management of this service is duly informed.
INSURANCE
Transport facilities and construction machinery of the Company has been insured against the accidents and damages caused by the third parties.
REPRESENTATION IN THE COURTS
The lawyers of Legal Division during 2005-2008 participated in numerous legal cases defending the interests of the Company the overwhelming majority of which were labor disputes, claims on compensation of losses, as well as appeals against the activities of state authorities.
2005-2008 Data Comparison Diagram-23
250 000 000
Submitted claim Paid claim price
200 000 000
1 4 3 3 1 8 9 9 5 150 000 000 1 2 1 4 1 2 0 0 0 1 0 9 0 0 0 0 0 0 1 0 8 4 1 4 2 0 0
100 000 000
1 0 0 3 8 2 7 0 0 50 000 000
3 9 8 9 7 0 0 0 4 1 9 2 8 8 1 7 3 4 0 0 0 0 0 0 0 2005 2006 2007 2008
The indicators of the diagram show that the Legal Department of the Company was activly workign towards confiscating the debts (including bad debts) of the Customers with juridical manner, which contributed to increas of collection indicators in the Branches, as the customers realized that if they will not pay on time for the consumed W&W services, as well as for the old debts, the Company will be forced to collect the debts through juridical manner.
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Activities to be implemented during 2009-2010
. Coordination of the branch lawyers activities, . Control over fulfillment of insurance contracts, . Evaluation of legal activities of branches, . Legal expertise of new contracts, . Editing of contracts, internal orders, powers of attorney, regulations and other documents, . Legal consultations to the Manager within the framework of Management Contract.
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9. PROJECTS
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4.1 W B
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ANNUAL REPORT 2008
Realization of SCHEDULED PROJECTS under MWWP Fund
The totality of the started Projects has been finally completed at the end of 2008
Alaverdi, Aparan, Ararat, Ashtarak, Charentsavan, Dilijan, Gavar, Masis, Sevan, Tsakhkadzor, Vedi, Yeghegnadzor
Noyemberyan, Stepanavan – revolving fund
M A S I S Pumping Station A P A R A N Pumping Station
G A V A R Pumping Station V E D I excavation of trench
The outcomes of these investment are in the book “INVESTMENTS & OUTCOMES 2004-2008” attached to this Report.
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4.2 A D B
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A D B PROJECT
“Water Supply and Sanitation (Sector) Project” financed by Asian Development Bank
On 18 December 2007 RA Government and Asian Development Bank (ADB) signed the Loan Agreement by which ADB provided 36 mln USD to implement “Water Supply and Sanitation Sector Project” while covering 16 towns and about 125 villages both within AWSC service area and under none of the operators. The project will improve the public health and environment for about 576 000 people living in the project towns and villages. The outcome of the project is improved access to sustainable water supply systems in the Project area. Project consists of the two packages as follows:
Package A: Individual Consulting Services to PMU and PCU:
To implement the project two units were established, namely Project Management Unit (PMU) within AWSC, which will manage the day-to-day coordination, implementation and administration of the Project and Project Coordination Unit (PCU) located within State Committee on Water Services, which responsibility is appraising the Subprojects and preparation of the Project completion report. Currently both units are fully furnished and equipped and professional staff is recruited and mobilized for the overall implementation of the Project.
Package B: Engineering and Management Improvement Services to PMU by domestic firm.
A Consulting company, Jinj Ltd –HGSHN Ltd consortium was recruited (contract was signed on 26 March, 2008 and the Consultant is mobilized from 1 April, 2008) to implement feasibility studies, detailed engineering design, construction supervision and capacity development in the frame of the Project
Goris – excavation of trench Talin – Supply of PE pipes Talin – Pipe laying
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ANNUAL REPORT 2008
Activities performed during year 2008
Component A: Municipal Infrastructure Rehabilitation and Improvement
Project consists of 18 subprojects (see below table) implemented in 3 main stages
. Preliminary design based on the feasibility study . Elaboration of the detailed design based on the preliminary design . Construction works and technical supervision, preparation and submission of the as-built drawings
Bid Opening – Etchmiadzin package
G R O U P S A B C 1 Artashat villages 7 Aparan 13 Goris 2 Vedi 8 Berd 14 Sisian 3 Masis 9 Noyemberyan 15 Artik 4 Sevan 10 Talin-Etchmiadzin-2 16 Ashotsk 5 Etchmiadzin - 1 11 Armavir villages 17 Charentsavan 6 Abovyan 12 Meghri 18 Yeghegnadzor
Detailed information on the Subprojects status and Procurement within year 2008 is given below: Summary of activities in years 2008 – 2010 Table - 9
Volumes of Volumes of works to be Total Planned w o r k s implemented in 2009 No Subprojects, Works Estimated Completion of implemented Amount costs /USD/ % Contract in 2008/USD/ /USD/ 1 2 3 4 5 6 7 1 Improvement of Goris town's WSS 840 000 126 000 85 714 000 October 2009 2 Improvement of Artik town's WSS 1 440 000 - 100 1 440 000 November 2009 Improvement of Echmiadzin 3 1 080 000 145 000 87 934 200 December 2009 town's WSS 4 Improvement of Talin town's WSS 360 000 64 000 82 295 200 October 2009 Improvement of WSS in Armash, 5 1 320 000 - 100 1 320 000 December 2009 Sourenavan and Yeraskh villages Improvement of WSS in Artashat 6 980 000 142 100 86 837 900 December 2009 regional villages, subproject I Purchase of Backhoe loaders for 7 1 200 000 - 100 1 200 000 February 2009 AWSC Purchase of other equipment for 8 600 000 - 100 600 000 July 2009 AWSC 85
ANNUAL REPORT 2008
Component B: Management Improvement and Development
For this component the following activities were implemented by the Consultant in the year 2008.
. Development of Database Management and Normalization system for property managment. . Study and Evaluation of the accounting and commercial information systems and preparation of improvement proposals . Improvement of Financial Management System, Management Information System and Asset Management . Studying of the GIS system of Water Supply and Sanitation Systems of urban/rural areas and recommendations to modernize the GIS system
Training of Technical Staff including
. Assistane in contract signing between the local municipal companies and AWSC (continiously) . Assesment of professional knowledge of technical staff of AWSC and establishment of training groups (continiously). . Assesment of knowledge of service personnel of water supply and sewerage systems of village administrations (continiously). . Preparation of manuals on training materials and instructions (continiously). Sevan - meeting with community
MAIN OBJECTIVES FOR 2009-2010
Design Works Subproject VI–Improvement of WSS in Abovyan and regional villages Subproject VII - Improvement of WSS in Aparan regional villages Subproject VIII -Improvement of WSS in Berd Subproject IX - Improvement of WSS in Noyemberyan regional villages subproject X - Improvement of WSS in Charentsavan town regional villages Subproject XI - Improvement of WSS in Echmiadzin II regional villages Subproject XII - Improvement of WSS in Armavir regional villages
Tender procedure Subproject II - Improvement of WSS in Vedi town and regional villages Subproject III - Improvement of WSS in Masis town and regional villages Subproject IV - Improvement of WSS in Sevan town and regional villages Subproject V - Improvement of WSS in Echmiadzin I regional villages
Civil works See details in the above Table-9
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4.3 E B R D
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E B R D PROJECT
“Lake Sevan Environmental Project” financed by European Bank for Reconstruction and Development.
On 26 April 2007 RA Government and European Bank for Reconstruction and Development (EBRD) signed the Loan Agreement by which EBRD is intended to provide 7 mln EUR and Grant Agreement which is currently in the process of signing at the amount of 5 mln EUR to implement “Lake Sevan Environmental Project”.
Lake Sevan Environmental Project will constitute one step of a long term capital investment program of the AWSC CJSC to improve efficiency and reduce operation and maintenance costs, water
G A V A R losses and discharges of untreated sewerage into Potential construction site for the WWTP Lake Sevan and Hrazdan River.
The project consists of the following parts:
Part A Construction of Mechanical Water Treatment Plant (WWTP) in Gavar
Part B Construction of Extended Aeration WWTP in Vardenis and Martuni
Part C Improvement of the waste water network in Gavar, Vardenis, Martuni, Jermuk and Sevan
Part D Technical cooperation for design and tender documents and project implementation support
Part E Technical cooperation for public private partnership advisory services
Activities performed during year 2008
In 2008 the Consultant (Part D) mainly focused on the design activities and preparation of the tender documents on the rehabilitation of the sewer networks in Gavar, Vardenis, Martuni, Jermuk and Sevan and construction of WWTP in Gavar, Vardenis and Martuni.
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To support the Armenian Water and Sewerage CJSC with the implementation of the Project two Consulting companies are recruited, namely “Fichtner Gmbh & Co KG ”- Lake Sevan Engineering, Design & Contract Supervision and AVAG Solutions Ltd - Lake Sevan - PPP Advisory Services.
V A R D E N I S Proposed site for new WWTP
MAIN OBJECTIVES FOR 2009-2010
It is planned to announce two tenders and implement the civil activities as follows:
Lot 1: Construction of WWTP in Gavar, Martuni, Vardenis
Lot 2: Improvement of sewerage networks in Gavar, Martuni, Vardenis, Sevan and Jermuk
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4.4 U S A I D
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U S A I D PROJECT
“Improvement of Water Supply Systems in Artashat and adjacent 27 villages” financed by U S A I D
The construction works started in 2008 according to the detailed design prepared in 2007. The estimated value of the project is 3, 025, 218 US dollar.
Summary of activities in years 2008 – 2009 Table - 10
Total Volumes of Volumes of works to be Planned Estimated w o r k s N WORKS implemented in 2009 Completion of costs implemented Contract /USD/ in 2008/USD/ % Amount /USD/ 1 2 3 4 5 6 7 Kaghtsrashen reservoir with 4000m3 capacity 1 483 800 308 719 36 175 080 end of 2009 & Rehabilitation of two existing DRRs 2 Artashat Main Pipeline with DN 400 1 111 700 895 466 20 216 308 end of 2009 3 Water Distribution network of Artashat town 467 089 219 842 53 242 246 end of 2009 Water Distribution networks of 27 regional 4 962 629 486 889 49 475 740 end of 2009 villages
Construction of Kaghtsrashen reservoir
ARTASHAT region - Pipe laying
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4.5 Management Contract Programs
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List of Programs submitted in 2005-2008 accordance to the Management Contract Table-11
Name of Comments N View of PROGRAMS (not implemented points and its PROGRAM submitted in Program Objectives Implemented Points 2005-2008 reasons)
1 2 3 4 5 6
. Management issues . Done, in progress, developing Human . Organizational issues . Done Resources Insurance and technical safety . Payment issues . Partially 1 Plan issues have not been solved due to . Supervision issues . Partially sufficiency of finances . Employee oriented issues . Done
External issues . Done
. Under the control of PSRC Tariff . New Tariff structure . No
2 Scheme . Under the control of PRSC Program . 10-15% annual increase . Actual Tariff from M a y 1, 2005
Annual Investment Program from . Each year a plan has been Company different sources: MWWP Fund, presented Tasks have been assigned 3 MWWP Fund USAID, AWSC Annual Plan . 100% of the MWWP fund according to the available funds.
. 1st tranche has been fully spent
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Name of Comments N View of PROGRAMS (not implemented points and its PROGRAM submitted in Program Objectives Implemented Points 2005-2008 reasons)
1 2 3 4 5 6
Indicative 4 year investment program was Tasks have been assigned 4 Master planned from all the possible 90% of investments has been used according to the available funds. Investment sources Plan
After a better acknowledgement of Base Year To fix the level of the indicators at the Company and its perimeter, we 5 Data Report the beginning of the Management Done notice that several indicators where Contract over valued.
. The Customer inventory survey has . Permanent not been done due to lack of Illegal . Controls . Done finance Connections . Advertizing campaign . Not done . The most important ways of 6 Program . Customer inventory survey preventing illegal connections is the replacement of the canalization . Network survey . Under permanent implementation and reconstruction of new house
connections including external chamber for WM
94
ANNUAL REPORT 2008
Name of Comments N View of PROGRAMS (not implemented points and its PROGRAM submitted in Program Objectives Implemented Points 2005-2008 reasons)
1 2 3 4 5 6
The water meters (and/or water meter units) should be the Problems To understand major problems of the To implement a number of pilot Company’s property, the operation 7 related to Company and methods of their projects (Agarak, Charentsavan and and maintenance of which should be meters settlement some other towns) made by the Company and its own Management resources (including all the expenses in the tariff)
. Visits to RA regions, cities and 2005-2008 . Inform customers about villages included in Company’s "Customer Company’s activities servicing area Awareness . 8 . Solve raised problems Meetings with Governors, city and Raising of awareness level and Public . Publicize the process of village Mayors Information" . Meetings with representatives of Program implemented activities and investment projects NGOs and mass media
Customer It is necessary to conduct Comparison of database and actual To implement a number of pilot 9 Survey customers’ survey in the whole data and their compatibility projects (Talin, Martuni towns) Program servicing area of the Company
95
ANNUAL REPORT 2008
Name of Comments N View of PROGRAMS (not implemented points and its PROGRAM submitted in Program Objectives Implemented Points 2005-2008 reasons)
1 2 3 4 5 6
To increase the water supply duration by the following actions: Average daily water supply hours in Minimum fact: . Change of operation method Water Supply 2005 - 7.39% 10 . Regulation of distributed water quantity Done Service 2006 - 9.62% . Renovations Program 2007 - 10.98 % . Implementation of investment programs 2008 - 12.21%
The number of customers with less than
Continue to provide the customers 4 hour water supply constituted: Continuity of with less than 4 hour water supply by Water Supply 2005 - 45% 11 the more continuity of water supply Will be implemented in 2009 Service 2006 - 37% services 2007 - 10.87 % Program 2008 - 9.2%
. 18 cities improvement programs . 200km new water pipes construction . Done . Reconstruction of Dilijan’s Golovino and Water Safety . Done Frolovo WTP . Done & Quality Improvement of water quality and . Reconstruction of chlorination stations . Done 12 organization of water quality control . Monitoring Procurement of liquid chlorine and . Done hypochlorite pills Program . Done . Setting up of the laboratories in 4 branches . Is in the stage of completing . Repairing of sanitary zones and DRRs
96
ANNUAL REPORT 2008
Name of Comments N View of PROGRAMS (not implemented points and its PROGRAM submitted in Program Objectives Implemented Points 2005-2008 reasons)
1 2 3 4 5 6
Revealing of broken sections of water Numbers of repaired breakdowns in Leakage supply system and their quickest replacement. Reduction of technical the system in 2005-2008: & Wastage 13 leakages by effective and quick repairing Uninterrupted process Reduction of the breakdowns. Clarification of water lines – 29 288 Program produced and consumed water quantities sewerage - 1 590 by introduction of billing system.
To raise the efficiency of consumed electricity. 2005 – 61.5 mln kvt/hour Electricity To save electricity аs much as possible by 2008 – 55.1 mln kvt/hour The impact of new pumping station . passing from mechanical into gravity 14 Efficiency 2005 – 0.38 kvt hour/m3 rehabilitated in 2005, will be visible Program water supply 3 . switching off pumping aggregates 2008 - 0.29 kvt hour/m in 2009. through changing operation method
. optimizing pumps working hours
. Mapping of W&W internal network
. Mapping of W&W systems serviced of 37 towns, 278 rural settlements Network by the Company . Done Mapping 15 . In 2008 information was collected for Program . Implementation of GIS works in mapping of 5 towns and 10 villages, . Uninterrupted action MapInfo Professional as well as creation of database
97
ANNUAL REPORT 2008
Name of Comments N View of PROGRAMS (not implemented points and its PROGRAM submitted in Program Objectives Implemented Points 2005-2008 reasons)
1 2 3 4 5 6
. Cadastre maps of the RA settlements serviced by the AWSC CJSC have been Facilities & To install GIS analytical system in basic connected to the RA digital maps . Electronic maps of 110 W&W systems 16 In process of Infrastructure computer servers of the AWSC CJSC and were integrated into the management implementation Program on creation of inventory Data Base ensure their further maintenance Information System. database . An opportunity was created to enter the data of movable and immovable property
Organize maintenance of the Maintenance 17 reinforcements and equipment The manuals are in all new facilities. Will be continued Program available in the system
. Safety operation of administrative buildings, manholes, pumping stations, electrical substations, chlorination . Done / Manholes -partially stations . Done Due to lack of fund the manholes Occupation . Capital repairing of the WTPs . Done were repaired partially, these works 18 Safety . Partial repairing of the DDRs . Done are planned to finish in the Program . Procurement of individual safety means, uniforms, inventory . Improved forthcoming years . Refurbishment of the system with operation machines, machinery and equipment
98
ANNUAL REPORT 2008
Name of Comments N View of PROGRAMS (not implemented points and its PROGRAM submitted in Program Objectives Implemented Points 2005-2008 reasons)
1 2 3 4 5 6
. Development of Procurement Company Guidelines On duty 19 Procurement To regulate Company’s own fund
Guidelines procurement . Approved by the CMB
. Partially Training & . Upgrading of professional It was impossible to implement
20 Development skills some of the programs due to lack of . Done Program . Obtaining of new skills finances
99
ANNUAL REPORT 2008
10. INDICATORS
100
ANNUAL REPORT 2008
As requested by the contract, the Contract Manager shall monitor 25 indicators (3 aren’t used) on individual branch and Company level. These indicators will give a possibility to check on the improvement of the AWSC.
INDICATORS RECAPITULATION – Table 12, ( Indicators 1-25)
Average Average Average Average # I N D I C A T O R S Unit Base Year 2005 2006 2007 2008
1 2 3 4 5 6 7 8 Weighted average number of daily hours/ 1 6,04 7,39 9,62 10,98 12,10 hours of drinking water service day
% of individual subscribers billed on 2 % 40,2 53,6 57,3 62,5 64,6 the basis of metered consumption
Weighted average water 3 % 93,8 93,8 93,9 96,2 96,6 bacteriological safety compliance 4 Company working ratio % 194,9 176,4 138,8 133,8 133,7 % of cities with minimal daily hours of 5 % 68,1 74,1 80,1 83,9 85,6 services
% of block apartment buildings with 6 % 38,6 56,3 61,6 67,5 70,6 individual or common block meter
% of block apartment buildings under 7 contractual agreement with the % company
Revenue collected on domestic Drams/ 8 166 181 242 250 286 subscribers per registered inhabitant m o n t h
Collection ratio (excluding budget 9 % 47,9 36,2 62,6 72,3 75,9 organizations) % of subscriber with more than 4 10 % 79,5 75,1 76,7 77,8 79,5 month debt Average domestic metered Liters/ 11 consumption per metered registered cap/day 81 71 75 78 87 inhabitant
Average price of m3 metered and Drams/ 12 100,41 126,80 140,00 140,00 140,00 billed to domestic subscribers m3
Growth of the total collected revenue 13 (excluding budget organization) from % 114 568 16,2 46,9 54,8 72,6 base year
101
ANNUAL REPORT 2008
Average Average Average Average # I N D I C A T O R S Unit Base Year 2005 2006 2007 2008
1 2 3 4 5 6 7 8 Ratio of water volume billed on the 14 basis of metering to the total metered % 25,0 26,0 47,3 56,2 59,1 and normative billed volume
Average daily production per Liters/ 15 equivalent registered inhabitant at cap/day 668 759 754 790 827 water catchments levels
Average daily supply to distribution Liters/ 16 reservoir per equivalent registered cap/day inhabitant
Ratio of metered final consumption 17 (m3) to water production at water % 6,8 6,4 7,8 8,1 8,5 catchments levels Working ratio for branches with 18 % 89,7 121,0 97,5 94,5 85,2 gravity systems Working ratio for branches with 19 % 223,3 196,8 155,2 148,9 147,2 pumping stations or treatment plants
Electricity cost as % of revenue 20 collected in systems with pumping or % 72,6 63,1 42,6 39,7 39,2 treatment plants
Amount of chlorine effectively used g/cap/ 21 per equivalent inhabitant per year year
Total staff per 1000 individual 22 unit 9,45 8,34 7,15 6,87 6,85 subscribers
Staff and assignment contractors total 23 % 70,2 68,9 61,9 61,4 62,2 costs as % of collected revenue
k w h / 24 Electricity specific consumption m3 0,43 0,38 0,31 0,30 0,29
25 % of water disinfected % 60,9 67,8 80,0 90,3 91,2
Remark* All information concerning the performance indicators is presented by attached CD.
102
ANNUAL REPORT 2008
INDICATOR 1
WEIGHTED AVERAGE NUMBER OF DAILY HOURS OF DRINKING WATER SERVICE æñ³Ù³ï³Ï³ñ³ñÙ³Ý ÙÇçÇÝ ïևáÕáõÃÛáõÝÁ ûñí³ ÁÝóóùáõÙ
24,00 AWSC/ ÐæÎÀ
20,00
North-East Region/ áÕáõÃÛáõÝÁ
¨ ÐÛáõëÇë-²ñ¨»Éù 16,00 î³ñ³Í³ßñç³Ý
12,10 North-West Region/ 12,00 10,98 ÐÛáõëÇë-²ñ¨Ùáõïù 9,62 î³ñ³Í³ßñç³Ý
8,00 Center-West Region/ Numberhourswaterof suppliesof λÝïñáÝ-²ñ¨Ùáõïù 7,39 î³ñ³Í³ßñç³Ý æñ³Ù³ï³Ï³ñ³ñÙ³Ý Å³Ù»ñÇ ï ųٻñÇ æñ³Ù³ï³Ï³ñ³ñÙ³Ý 6,04 4,00 South Region/ гñ³í î³ñ³Í³ßñç³Ý
0,00 Average 2004 Average 2005 Average 2006 Average 2007 Average 2008
Months ³ÙÇëÝ»ñ
INDICATOR 2
% OF INDIVIDUAL SUBSCRIBERS BILLED ON THE BASIS OF METRED CONSUMPTION æñ³ã³÷»ñ áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇ %-Á
90,0% AWSC/ ÐæÎ
80,0%
North East Region ÐÛáõëÇë ³ñ¨»ÉÛ³Ý 70,0% 64,6% ï³ñ³Í³ßñç³Ý 62,5% 57,3% 60,0% North West Region 53,6% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý
% ï³ñ³Í³ßñç³Ý
50,0% Center West Region 40,0% λÝïñáÝ 39,9% ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý South Region 30,0% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý
20,0% Base year / ÐÇÙÝ³Ï³Ý December 05 December 06 December 07 December 08 ï³ñÇÝ ¸»Ïï»Ùµ»ñ 05 ¸»Ïï»Ùµ»ñ 06 ¸»Ïï»Ùµ»ñ 07 ¸»Ïï»Ùµ»ñ 08 Months ²ÙÇëÝ»ñ
103
ANNUAL REPORT 2008
INDICATOR 3
% of implemented analyses in compliance with bacteriological safety æñÇ áñ³ÏÇ Ñ³Ù³å³ï³ë˳ÝáõÃÛáõÝÁ ÑÇ·Ç»ÝÇÏ ëï³Ý¹³ñïÝ»ñÇÝ
100,00% AWSC/ÐæÎ 99,00%
98,00% 96,56% 97,00% 96,24% North East Region/ 96,00% ÐÛáõëÇë ³ñ¨»ÉÛ³Ý Ù³ëݳ×ÛáõÕ 95,00% 93,81% 94,00% North West Region/ 93,84% 93,86% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 93,00% Ù³ëݳ×ÛáõÕ %
92,00% Center West Region/ 91,00% λÝïñáÝ ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ 90,00%
89,00% South Region/ гñ³í³ÛÇÝ 88,00% Ù³ëݳ×ÛáõÕ 87,00% Base year / ÐÇÙÝ³Ï³Ý Average 05 Average 06 Average 07 Average 08 ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08
Months
INDICATOR 4
COMPANY WORKING RATIO ÀÝÏ»ñáõÃÛ³Ý ³ß˳ï³ÝùÇ ³ñ¹Ûáõݳí»ïáõÃÛáõÝÁ 240,0% AWSC/ ÐæÎ
220,0%
200,0% North East Region 194,9% ÐÛáõëÇë ³ñ¨»ÉÛ³Ý 180,0% ï³ñ³Í³ßñç³Ý 176,4% 160,0% North West Region ÐÛáõëÇë 140,0% ³ñ¨ÙïÛ³Ý 138,8% ï³ñ³Í³ßñç³Ý % 133,8% 133,7% 120,0% Center West Region 100,0% λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 80,0% South Region гñ³í³ÛÇÝ 60,0% ï³ñ³Í³ßñç³Ý
40,0% Base year / ÐÇÙÝ³Ï³Ý Average 05 Average 06 Average 07 Average 08 ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 Months ²ÙÇëÝ»ñ
104
ANNUAL REPORT 2008
INDICATOR 5
% OF CITIES WITH MINIMAL DAILY HOURS OF SERVICE Üí³½³·áõÛÝ çñ³Ù³ï³Ï³ñ³ñÙ³Ý Å³Ù»ñáí ëå³ë³ñÏíáÕ µÝ³Ï³í³Ûñ»ñÇ % Ã-Ç ³ÙÇëÝ»ñÇÝ
110%
AWSC/ ÐæÎ
100%
South Region гñ³í³ÛÇÝ 90% ï³ñ³Í³ßñç³Ý 83,93% 85,55% 80,10% North East Region 80% ÐÛáõëÇë ³ñ¨»ÉÛ³Ý ï³ñ³Í³ßñç³Ý
74,07% 70% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 68,01% ï³ñ³Í³ßñç³Ý
60% Center East Region λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý
50% Base year / ÐÇÙÝ³Ï³Ý Average 05 Average 06 Average 07 Average 08 ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08
Months ²ÙÇëÝ»ñ
INDICATOR 6
% OF BLOCK APARTMENT BUILDINGS WITH INDIVIDUAL OR COMMON BLOC METERS ²Ýѳï³Ï³Ý ϳ٠ÁݹѳÝáõñ çñ³ã³փ áõÝ»óáÕ µ³½Ù³µÝ³Ï³ñ³Ý ß»Ýù»ñÇ µ³Å³Ýáñ¹Ý»ñÇ ïáÏáëÁ
85%
AWSC/ ÐæÎ
75% 70,6% 67,5% North East Region 65% 61,6% ÐÛáõëÇë ³ñ¨»ÉÛ³Ý ï³ñ³Í³ßñç³Ý 56,3%
% 55% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 45%
Center West Region λÝïñáÝ ³ñ¨ÙïÛ³Ý 35% 36,8% ï³ñ³Í³ßñç³Ý
25% South Region гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý
15% Base year / ÐÇÙÝ³Ï³Ý December 05 December 06 December 07 December 08 ï³ñÇÝ ¸»Ïï»Ùµ»ñ 05 ¸»Ïï»Ùµ»ñ 06 ¸»Ïï»Ùµ»ñ 07 ¸»Ïï»Ùµ»ñ 08 Months 105
ANNUAL REPORT 2008
INDICATOR 8
REVENUE COLLECTED ON DOMESTIC SUBSCRIBERS PER REGISTERED INHABITANT ´Ý³ÏÇã µ³Å³Ýáñ¹Ý»ñÇó ³Ùë³Ï³Ý ѳí³ù³·ñáõÙÁ Áëï ·ñ³Ýóí³Í µÝ³ÏãÇ
500 AWSC/ ÐæÎ 450
400 North East Region ÐÛáõëÇë ³ñ¨»ÉÛ³Ý ï³ñ³Í³ßñç³Ý 350
286 North West Region 300 ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 250 ¸ñ³Ù/³ÝÓ/³ÙÇë Drams/cap/month 250 242 Center West Region λÝïñáÝ ³ñ¨ÙïÛ³Ý 200 ï³ñ³Í³ßñç³Ý 181
166 South Region 150 гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý
100 Base year / ÐÇÙÝ³Ï³Ý Average 05 Average 06 Average 07 Average 08 ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 Months ²ÙÇëÝ»ñ
INDICATOR 9
COLLECTION RATIO (EXCLUDING BUDGET ORGANISATIONS) гí³ù³·ñÙ³Ý ³ñ¹Ûáõݳí»ïáõÃÛ³Ý ïáÏáëÁ (µ³ó³éáõÃÛ³Ùµ µÛáõç»ï³ÛÇÝ Ï³½Ù³Ï»ñåáõÃÛáõÝÝ»ñÇ)
110% AWSC/ ÐæÎ
100%
90% North East Region ÐÛáõëÇë ³ñ¨»ÉÛ³Ý ï³ñ³Í³ßñç³Ý 80% 72% 76% North West Region 70% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 63% ï³ñ³Í³ßñç³Ý 60% Center West ·³ÝÓí³Í »Ï³ÙïÇ % »Ï³ÙïÇ ·³ÝÓí³Í 50% Region % OF COLLECTION REVENU COLLECTION OF % 48% λÝïñáÝ 36% ³ñ¨ÙïÛ³Ý 40% ï³ñ³Í³ßñç³Ý South Region гñ³í³ÛÇÝ 30% ï³ñ³Í³ßñç³Ý
20% Base year / ÐÇÙÝ³Ï³Ý Average 05 Average 06 Average 07 Average 08 ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 Months ²ÙÇëÝ»ñ
106
ANNUAL REPORT 2008
INDICATOR 10
% OF SUBSCRIBERS WITH 4 MONTHS DEBT OR MORE THAN 4 MONTHS ²í»ÉÇ ù³Ý 4 ³Ùëí³ å³ñïù áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇ ïáÏáëÁ 95%
AWSC/ ÐæÎ
90%
North East Region ÐÛáõëÇë ³ñ¨»ÉÛ³Ý ï³ñ³Í³ßñç³Ý
85%
% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 79,5% 80% 77,8% 79,5% Center West Region 76,7% λÝïñáÝ ³ñ¨ÙïÛ³Ý 75,1% ï³ñ³Í³ßñç³Ý 75%
South Region гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý
70% Base year / ÐÇÙÝ³Ï³Ý Average 05 Average 06 Average 07 Average 08 ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 Month ²ÙÇëÝ»ñ
INDICATOR 11
AVERAGE DOMESTIC METERED CONSUMPTION PER METERED REGISTRED INHABITANT ØÇçÇÝ ëå³éáõÙÁ ßÝãÇ Ñ³ßíáí` çñ³ã³փ áõÝ»óáÕ µÝ³ÏÇã-µ³Å³Ýáñ¹Ý»ñÇ Ñ³Ù³ñ 105
AWSC/ ÐæÎ 100
95
North East Region 90 ÐÛáõëÇë ³ñ¨»ÉÛ³Ý 87 ï³ñ³Í³ßñç³Ý
85 North West Region 78 80 ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 81 75 75 ÈÇïñ/³ÝÓ/ûñ Liters/cap/day 71 Center West Region 70 λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý
65 South Region 60 гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý
55 Base year / ÐÇÙÝ³Ï³Ý Average 05 Average 06 Average 07 Average 08 ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 Months ²ÙÇëÝ»ñ
107
ANNUAL REPORT 2008
INDICATOR 12
P R I C E O F M 3 METERED AND BILLED TO DOMESTIC SUBSCRIBERS ê³Ï³·ÇÝÁ çñ³ã³փ áõÝ»óáÕ µÝ³ÏÇã-µ³Å³Ýáñ¹Ý»ñÇ Ñ³Ù³ñ
160
140,00 140
115,65 120
100,41 100
3 90,36
80 Drams/m ¸ñ³Ù/ Ëáñ.Ù. ¸ñ³Ù/
60
40 Water/æáõñ 24,35 Sewerage/ 20 10,05 ÎáÛáõÕÇ Total/ Àݹ³Ù»ÝÁ
0 P eriod Ժամանակահատված
INDICATOR 13
GROWTH OF TOTAL COLLECTED REVENUE FROM BASE YEAR (EXCLUDING BUDGET ORGANISATIONS) ÀݹѳÝáõñ ѳí³ù³·ñÙ³Ý ³×Á (µ³ó³éáõÃÛ³Ùµ µÛáõç»ï³ÛÇÝ Ï³½Ù-ñÇ) µ³½³ÛÇÝ ï³ñí³ Ñ³Ù»Ù³ï
120% AWSC/ ÐæÎ
100% North East Region 80% ÐÛáõëÇë ³ñ¨»ÉÛ³Ý ï³ñ³Í³ßñç³Ý 60% North West Region 54,8% 72,6% 46,9% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 40% Center West Region 20% λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 16,2% % OF COLLECTION REVENU 0% South Region
Ð ³í³ù³·ñáõÙóëï³óí³Í »Ï³ÙïÇ % гñ³í³ÛÇÝ AWSC/ ÐæÎ ï³ñ³Í³ßñç³Ý ØÇçÇÝÁ05 Average 05 ØÇçÇÝÁ06 Average 06 ï³ñÇÝ ØÇçÇÝÁ07 Average 07 ØÇçÇÝÁ08 Average 08
Baseyear /ÐÇÙÝ³Ï³Ý Month ²ÙÇëÝ»ñ
108
ANNUAL REPORT 2008
INDICATOR 14
Ratio of water volume billed on the basis of metering to the total metered and normative billed volume æñ³ã³փ áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇÝ ïñíáÕ çñ³ù³Ý³ÏÇ ïáÏáëÁ µ³Å³Ýáñ¹Ý»ñÇÝ ïñí³Í ÁݹѳÝáõñ çñ³ù³Ý³ÏÇ Ýϳïٳٵ
70% AWSC/ ÐæÎ
65%
59% 60% 56% North East Region ÐÛáõëÇë ³ñ¨»ÉÛ³Ý 55% ï³ñ³Í³ßñç³Ý
50% 47% North West Region
% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 45% ï³ñ³Í³ßñç³Ý
40% Center West Region 35% λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 30% South Region 25% 26% гñ³í³ÛÇÝ 25% ï³ñ³Í³ßñç³Ý
20% Base year / ÐÇÙÝ³Ï³Ý Average 05 Average 06 Average 07 Average 08 ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08
INDICATOR 15
AVERAGE DAILY PRODUCTION PER EQUIVALENT REGISTRED INHABITANT úñ³Ï³Ý ³ñï³¹ñí³Í ÙÇçÇÝ çñ³ù³Ý³ÏÁ Ù»Ï ßÝãÇ Ñ³ßíáí
1 190 AWSC/ ÐæÎ
1 090
990 North East Region ÐÛáõëÇë ³ñ¨»ÉÛ³Ý ï³ñ³Í³ßñç³Ý 890
827 North West Region 759 790 ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 790 ï³ñ³Í³ßñç³Ý ÉÇïñ/³ÝÓ/ûñ liters/cap/day 754 690 Center West Region λÝïñáÝ 668 ³ñ¨ÙïÛ³Ý 590 ï³ñ³Í³ßñç³Ý
South Region 490 гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý
390 Base year / ÐÇÙÝ³Ï³Ý Average 05 Average 06 Average 07 Average 08 ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08
Months ²ÙÇë
109
ANNUAL REPORT 2008
INDICATOR 17
RATIO OF METERED FINAL CONSUMPTION M3 TO WATER PRODUCED æñ³ã³÷ áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇ ÏáÕÙÇó ëå³éí³Í çñÇ Í³í³ÉÇ ïáÏáëÁ ` ³ñï³¹ñí³Í çñÇ ÁݹѳÝáõñ ͳí³ÉÇ Ñ³Ù»Ù³ï
13%
AWSC/ÐæÎ 12%
11% North East Region/ ÐÛáõëÇë ³ñ¨»ÉÛ³Ý 10% Ù³ëݳ×ÛáõÕ
9% 8,5% North West Region/ % ÐÛáõëÇë ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ 8% 8,1% 7,8% 7% Center West Region/ 6,4% λÝïñáÝ ³ñ¨ÙïÛ³Ý 6,8% Ù³ëݳ×ÛáõÕ 6%
South Region/ 5% гñ³í³ÛÇÝ Ù³ëݳ×ÛáõÕ
4% Base year / ÐÇÙÝ³Ï³Ý Average 05 Average 06 Average 07 Average 08 ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08
INDICATOR 18
WORKING RATIO FOR THE BRANCHES WITH GRAVITY SYSTEMS ÆÝùݳÑáë ѳٳϳñ· áõÝ»óáÕ Ù³ëݳ×ÛáõÕ»ñÇ ³ß˳ï³ÝùÇ ³ñ¹Ûáõݳí»ïáõÃÛ³Ý ïáÏáëÁ
160,0% AWSC/ ÐæÎ
140,0%
North East Region 121,0% ÐÛáõëÇë ³ñ¨»ÉÛ³Ý 120,0% ï³ñ³Í³ßñç³Ý
North West Region 100,0% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý
% 97,5% 94,5% 85,2% 89,7% 80,0% Center West Region λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý
60,0% South Region гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý 40,0% Base year / ÐÇÙÝ³Ï³Ý Average 05 Average 06 Average 07 Average 08 ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08
Months ²ÙÇëÝ»ñ
110
ANNUAL REPORT 2008
INDICATOR 19
COMPANY WORKING RATIO FOR BRANCHES WITH PUMPING STATIONS OR WATER TREATMENT PLANTS äáÙå³Ï³Û³ÝÝ»ñáí ϳ٠ٳùñÙ³Ý Ï³Û³ÝÝ»ñáí ³ß˳ïáÕ Ù³ëݳ×ÛáõÕ»ñÇ ³ß˳ï³ÝùÇ ³ñ¹Ûáõݳí»ïáõÃÛ³Ý ïáÏáëÁ 300,0% AWSC/ ÐæÎ
250,0% 223,3% North East Region 196,8% ÐÛáõëÇë ³ñ¨»ÉÛ³Ý 200,0% ï³ñ³Í³ßñç³Ý
% 155,2% 148,9% North West Region 150,0% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 147,2%
100,0% Center West Region λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý
50,0% South Region гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý
0,0% Base year / ÐÇÙÝ³Ï³Ý Average 05 Average 06 Average 07 Average 08 ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08
INDICATOR 20
ELECTRICITY COST AS % OF REVENUE COLLECTED IN SYSTEMS WITH PUMPING OR TREATMENT PLANTS äáÙå³Ï³Û³ÝÝ»ñÇ ¨ Ù³ùñÙ³Ý Ï³Û³ÝÝ»ñÇ Í³Ëë³Í ¿É»Ïïñ³¿Ý»ñ·Ç³ÛÇ ³ñÅ»ùÇ ïáÏáëÁ ÀÝÏ»ñáõÃÛ³Ý ÁݹѳÝáõñ ѳí³ù³·ñÙ³Ý Ýϳïٳٵ
140% AWSC/ÐæÎ ³ñÙ³Ý Ñ³Ù³ñ ³ñÙ³Ý × 120%
North East 100% Region/ÐÛáõëÇë ³ñ¨»ÉÛ³Ý Ù³ëݳ×ÛáõÕ
80% North West Region/ÐÛáõëÇë 72,6% ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ 60% 63,1% Center West 40% Region/λÝïñáÝ ³ñ¨Ùáõïù Ù³ëݳ×ÛáõÕ 42,6% 39,7% 39,2%
20% South Region/гñ³í³ÛÇÝ
%OF COLLECTION USED FOR ELECTRICITY EXPENSIES Ù³ëݳ×ÛáõÕ 0% Base year / Average 05 Average 07 Average 07 Average 08 ÐÇÙÝ³Ï³Ý ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 гí³ù³·ñÙ³Ý % û·ï³·áñÍí³Í ¿É»Ïïñ³¿Ý»ñ·Ç³ÛÇ Í³Ëë»ñÇ í ͳËë»ñÇ ¿É»Ïïñ³¿Ý»ñ·Ç³ÛÇ û·ï³·áñÍí³Í % гí³ù³·ñÙ³Ý Month ²ÙÇë
111
ANNUAL REPORT 2008
INDICATOR 22
TOTAL STAFF FOR 1000 INDIVIDUAL SUBSCRIBERS 1 000 µ³Å³Ýáñ¹ÇÝ µ³ÅÇÝ ÁÝÏÝáÕ ³ß˳ïáÕÝ»ñÇ թիվÁ
14,00
AWSC/ÐæÎ 13,00
12,00
North East Region/ÐÛáõëÇë 11,00 ³ñ¨»ÉÛ³Ý Ù³ëݳ×ÛáõÕ
10,00
9,45 North West Region/ÐÛáõëÇë 9,00 ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ
8,00 8,34 Center West Region/λÝïñáÝ 7,00 ³ñ¨Ùáõïù Ù³ëݳ×ÛáõÕ
Staffper 1000 Individual Subscribers 7,15 6,87 6,85 6,00
South Region/гñ³í³ÛÇÝ
²ß˳ï³Ï³½Ù ³Ù»Ý 1000 ³ÝÑ³ï µ³Å³Ýáñ¹Ç ѳٳñ 5,00 Ù³ëݳ×ÛáõÕ
4,00 Base year / Average 05 Average 06 Average 07 Average 08 ÐÇÙÝ³Ï³Ý ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08
INDICATOR 23
STAFF AND ASSIGNMENT CONTRACTOR TOTAL COST AS % OF COLLECTED REVENUE ²ÝÓݳϳ½ÙÇ å³Ñå³ÝÙ³Ý ÁݹѳÝáõñ ͳËëÇ ïáÏáëÁ ѳí³ù³·ñÙ³Ý Ýϳïٳٵ
100,0%
AWSC/ÐæÎ 90,0%
80,0% North East Region/ÐÛáõëÇë ³ñ¨»ÉÛ³Ý Ù³ëݳ×ÛáõÕ 70,2% 70,0% 68,9% North West Region/ÐÛáõëÇë 61,9% 61,4% 62,2% ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ
% of collection of revenue% 60,0% гí³ù³·ñí³Í »Ï³ÙïÇ % »Ï³ÙïÇ Ð³í³ù³·ñí³Í Center West Region/λÝïñáÝ 50,0% ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ
40,0% South Region/гñ³í Ù³ëݳ×ÛáõÕ
30,0% Base year / Average 05 Average 06 Average 07 Average 08 ÐÇÙÝ³Ï³Ý ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08
112
ANNUAL REPORT 2008
INDICATOR 24
ELECTRICITY CONSUMPTION IN Kwh/m3 ¾É»Ïïñ³¿Ý»ñ·Ç³ÛÇ ï»ë³Ï³ñ³ñ ëå³éáõÙÁ ÏíïÅ/Ù3
0,70
AWSC/ÐæÎ
0,60
North East Region/ 0,50 ÐÛáõëÇë ³ñ¨»ÉÛ³Ý Ù³ëݳ×ÛáõÕ 0,43 0,38 0,40 /ÏíïÅ/Ë.Ù3 North West Region/ ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 0,31 0,30 0,29 Ù³ëݳ×ÛáõÕ 0,30 KWH/m3 KWH/m3
Center West Region/ λÝïñáÝ ³ñ¨ÙïÛ³Ý 0,20 Ù³ëݳ×ÛáõÕ
0,10 South Region/ гñ³í³ÛÇÝ Ù³ëݳ×ÛáõÕ
0,00 Base year / ÐÇÙÝ³Ï³Ý Average 05 Average 06 Average 07 Average 08 ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08
INDICATOR 25
PERCENTAGE OF WATER DISINFECTED ²Ëï³Ñ³ÝíáÕ çñÇ %
100,0% AWSC/ ÐæÎ 90,30% 90,0% 91,21% North East Region ÐÛáõëÇë ³ñ¨»ÉÛ³Ý 80,0% ï³ñ³Í³ßñç³Ý 80,02%
North West Region % 70,0% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 67,83% 60,87% 60,0% Center West Region λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý
50,0% South Region гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý 40,0% Base year / Average 05 Average 06 Average 07 Average 08 ÐÇÙÝ³Ï³Ý ï³ñÇÝ ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08
113