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QUARTERLY REPORT

PREPARED BY MANAGEMENT CONTRACTOR

PATRICK LORIN

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 1

QUARTERLY REPORT

TABLE OF CONTENTS

1.COMMERCIAL ...... 5 1.1 Commercial ...... 6 1.2 Water meter installation, Billing ...... 8 Diagram – 1 ...... 8 Diagram - 2 ...... 9 2.1 Payments ...... 10 Diagram – 3 ...... 10 2. OPERATION AND MAINTENANCE ...... 11 2.1 Water Production ...... 12 Table-1 ...... 14 Water Production and Losses ...... 14 Diagram - 4 ...... 18 Operation of the chlorination stations and consumption of the disinfectants ...... 18 Table - 2 ...... Error! Bookmark not defined. Quarterly Use of Disinfection Materials ...... Error! Bookmark not defined. 2.1.1 Electricity consumption and expenses ...... 21 Diagram - 5 ...... 21 Table - 3 ...... 22 Elecricity Expenses ...... 22 Table - 4 ...... 24 Electricity consumption ...... 24 Table - 5 ...... 26 WATER DELIVERED THROUGH PUMPING AND CORRESPONDING ELECTICITY CONSUMPTION ...... 26 Diagram – 6 ...... 27 Diagram – 7 ...... 27 2.1.2 Water meters, loggers ...... 29 Operation and maintenance of water meters, installation of loggers: ...... 29 Table - 6 ...... Error! Bookmark not defined. Water Meters Installation Progress in service area ...... Error! Bookmark not defined. Table - 7 ...... 31 The number of the installed water meters in the 1st quarter of 2012...... 31 Diagram - 8 ...... 32 2.2 Water Distribution ...... 33 Table – 8 ...... Error! Bookmark not defined. Operation and Maintenance of Water Transmission and Distribution SystemsError! Bookmark not defined.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 2

QUARTERLY REPORT Diagram – 9 ...... 36 Table – 9 ...... 36 Network analyses ...... 36 Diagram – 10...... 37 Number of Break-Downs on km water pipe ...... 37 Diagram – 11...... 37 Water losses – M3/day/km ...... 37 2.3 Special Works ...... 40 2.4 Wastewater ...... 42 Table –10 ...... 44 MAINTENANCE OF WASTEWATER COLLECTION SYSTEMS ...... 44 Diagram – 12...... 45 Diagram – 13...... 45 Diagram – 14...... 46 Diagram – 15...... 46 3.TECHNICAL DIRECTORATE ...... 47 3.1 Technical investigation and design ...... 47 3.2 Capital Activities Implementation ...... 53 3.3 Mapping of Technical Systems ...... 55 3.4 Management of Company’s Assets ...... 58 3.5 Community assets registration ...... 60 3.6 Company’s services ...... 63 3.6.1 Procurment ...... 63 Table – 11 ...... 63 3.6.2 Transport ...... 64 3.7 Water Quality ...... 65 Table – 12 ...... 66 Water quality analysis at water intake points (underground and surface sources) ...... 66 Table - 13 ...... 71 Analysis of water taken from the pressure point, before the distribution network ...... 71 Table - 14 ...... 73 Water quality investigation in the distribution network ...... 73 Table - 15 ...... 75 Potable water disinfection control ...... 75 3.7.1 Natural resource utilization ...... 79 Table – 16 ...... 79 Natural resources utilization and nature protection fees ...... 79 3.8 “Locator” monitoring program ...... 81 Diagram – 16...... 82 Mileage of transportation means of the Company during weekends ...... 82 Diagram -17 ...... 82 Mileage of transportation means during weekends by structural departments ...... 82 4. QUALITY, SAFETY, ENVIRONMENT ...... 83 4. Quality, Safety ...... 84

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 3

QUARTERLY REPORT 5. ADMINISTRAT ION ...... 87 5.1 Finance and Accounting ...... 88 Table – 17 ...... 88 Subsidy From RA Government ...... 88 Table – 18 ...... 89 INFORMATION CONCERNING INCOMES AND EXPENSES OF AWS CJSC IN ...... 89 I QUARTER, 2012 ...... 89 Diagram – 18...... 90 CAHS FLOW ...... 90 5.2 Human Resources ...... 91 Diagram - 19 ...... 91 5.3 Training Center ...... 93 Table - 19 ...... 95 List of training during First Quarter ...... 95 5.4 Legal And Insurance...... 96 6. PUBLIC RELATIONS ...... 97 6.1 Public Relations ...... 98 6.2 Customer Service Center ...... 103 Table - 20 ...... 103 Diagram - 20 ...... 104 The distribution of calls according to issue types ...... 104 7. PROJECTS ...... 106 7.1 World Bank ...... 107 7.2 Asian Development Bank ...... 108 Table – 21 ...... 108 Physical Implementation of Works ...... 108 Table – 22 ...... 110 List of signed contracts ...... 110 Table – 23 ...... 110 List of extended contracts ...... 110 Table – 24 ...... 111 List of Finalized Contracts ...... 111 (cumulative, from the beginning of the Project till the end of the reporting period) ...... 111 7.3 European Bank ...... 114 8. INDICATORS ...... 118

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 4

QUARTERLY REPORT

1.COMMERCIAL

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 5

QUARTERLY REPORT

1.1 Commercial

Comparing with the last year, the winter of 2012 was very cold. Numerous water meters were out of order because of that, water supply normal process of some residencies was disturbed. Most part of the damaged water meters is already replaced with new water meters.

Despite of the mentioned difficulties in all the commercial indicators improvements are registeded.

From the beginning of 2012 in the HO of the Company Billing Centre started operating. The purpose of the centre is centralization of revenue collection, payment invoice issuing, notes and announcements provision operations (in the past it was implemented from the regional branches). The centre is operating for 3 months and the results are already obvious.

Billing Center

Data summary is implemented in centralized way within a very short period. Before the 3rd of the month after the reporting month from the Hypost and Banks departments in centralized order data on payments is submitted (in the past the data pas submitted before the 12th of the next month). Each day we have operative data on the process of billing and paymants.

Mutual activities of the Billing Centre and the Customer Service Centre in the future is very important, which is information on the billing through SMS, information on reading through telephone call, improvement of level of customer awareness, etc.

One of the main objective of the Company in 2012 us straggle against illegal connections – decrease of water loss. Despite of huge daily work, illegal connection and wastage cases are a lot, the result of which is high level of water losses. During 2012 individual water cutting will be actively applied.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 6

QUARTERLY REPORT

The problem is mostly connected with private houses and legal entities.In the multi-storey buildings the problem is more complicated, as the main reason of losses is connected with low quality of water meters and puman factor. The main solution of the problem is replacement of all the water meters with high quality new «C» class water meters (anti-magnetic, starts registering from 5l/h consumption). This year it is foreseen to obtain about 20000 such water meters and the results will be presented in details in the future.

The Company developed a propcedure of shooting the picture of water meter readings and sending it to the Company. The reason is being sure that the readings, presented by the employees, are realistic. Special computer program was applied called Mobitoweb”, telephones of corresponding level are obtained, by means of which the employees take the picture of the reading of the water meter and send it directly to the HO of the Company.

Mobitoweb” screen These activities are under implementation in some Sectors and the results are vivid (a range of hidden readings, incorrect readings were discovered, etc.). Detailed data on this case will be presented in the upcoming reports.

These activities are planned to become daily Commercial operations.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 7

QUARTERLY REPORT

1.2 Water meter installation, Billing

As we have mentioned above, a lot of water meters were out of order this winter because of weather, and they are already replaced with new water meters. In general, during the I quarter of 2012, 1255 pc of water meters were installed. Water meters, which are not operating and the period of operation of which has expired have also been replaced.

Average montly consumption of customers with water meters, comparing with the same period of the last year, has considerably increased. Comparative diagram has the following picture:

Diagram – 1

Average Invoiced Consumption per Residential Customer with Meter AWSC 8,4 8,3 8,2 8,1 8,0 8,0

7,9 m3 7,8 7,7 7,7

7,6

7,4 January February March

2011 2012

In general billing of the resident-customers has increased for about 3%.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 8

QUARTERLY REPORT

Diagram - 2

Average Invoiced Consumption per Residential Customer with Meter AWSC

8,4 8,3 8,2 8,1 8,0 8,0 7,9

m3 7,8 7,7 7,7

7,6

7,4 January February March

2011 2012

Billing is the result of activities of the Commercial activities of the Company and everything should be done for having well shaped billing and incomes with the same value. Dynamics of the increase and current analysis show that wes till have a lot to do for improvement of this indicator.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 9

QUARTERLY REPORT

2.1 Payments

The level of payments depends on the value of the billing and the level of being realistic. The more correct figure of billing we have, the higher level of payments will be registered. Comparing with the same period of the last year we have the following picture:

Diagram – 3

AWSC Income 1 000 8% 7% 912 858 900 7% 800 6% 6% 5% 6% 700 600 5% 500 4%

mln.AMD 346 400 294 326 3% 272 274 300 258 2% 200 100 1% 0 0% January February March Total 2011 2012 increasing %

For some legel entities because of objective reasons billing has decreased and in the result incomes have correspongingly decreased, for example billing of «Agaral copper - molybdenum factory» CJSC during the I quarter 2012 is less for 12,0 mln AMD, comparing with same period of 2011, and incomes are less with the same value.

Against the customers who do not pay for their service some legal sanctions are applied, namely court proceeding or disconnection of water.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 10

QUARTERLY REPORT

2. OPERATION AND MAINTENANCE

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 11

QUARTERLY REPORT

2.1 Water Production

The main activities of the Department in 1st quarter of 2012 were directed at the measures for providing continuous water supply and ensuring the uninterrupted operation of the water production systems in the long-lasting and severe winter conditions. It was mostly successful and became possible due to the close cooperation of the Department with the staff of the Regional Branches and the provision of operative and fast responses to the emergency situations.

Several catchment structures and river intake facilities with high elevations (“Gharakhach, “Ghazanchi”, “”, etc.) were frozen, which resulted in a significant decrease of the supplied water volumes. We have undertaken emergency measures to reach these water intake facilities with snow bikes and to implement works to break the ice layer to the possible extent. In some cases the water supply was organized and carried out in alternative ways.

Frozen water intakes

Quarterly reports for the 4th quarter of 2011 and Annual report for 2011, as well as references and letters have been prepared, summarized and presented to the relevant organizations.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 12

QUARTERLY REPORT

Online control of the produced water volumes:

The produced water volumes in the logger- equipped water production facilities, the working time and parameters of the pumps are being studied daily through online internet communication; detailed analysis are carried out and are being compared with the time schedules for the pumps assigned to the water production facilities by the Department.

The working schedule of “Hatsarat” pumping station

The produced volume of water in the 1st quarter of 2012 was 33 724.5 thousands m3, (20 581 thousands m3 by gravity, 13 143.5 thousands m3 with pumping). The actual drinking water losses in the 1st quarter have been 81.4%, which is less by 3.1% compared with the 1st quarter of 2011 (84.5 %).

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 13

QUARTERLY REPORT

Table-1

Water Production and Losses WATER PRODUCTION WATER DELIVERED UN-ACCOUNTED FOR WATER

/thousand m3/ /thousand m3/

Name of January February March I Quarter

N Source(pumping station)

SECTORS thous. water thous. water thous. water 3. water

March March

SUBSECTORS

I quart I quart I January

January 3. 3. 3. thous. m February February m losses% m lossess% m lossess% lossess%

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 NORTH-WEST REGION

Makravan-4p/s 565,6 546,6 575,3 1687,5 Bujakan s. 16,0 14,0 16,0 46,0 120,6 111,3 115,6 347,6 643,2 84,2 574,7 83,8 612,7 84,1 1830,7 84,0

Aramus p/s 150,2 94,0 107,1 351,3 Abovyan Akunq p/s 32,0 31,4 30,0 93,4

1 Total 763,9 686,0 728,4 2178,2 120,6 111,3 115,6 347,6 643,2 84,2 574,7 83,8 612,7 84,1 1830,7 84,0 Abovyan Byuregava n Nurnus s. 80,0 83,0 85,0 248,0 26,3 26,4 28,0 80,8 53,7 67,1 56,6 68,2 57,0 67,0 167,3 67,4 Total 80,0 83,0 85,0 248,0 26,3 26,4 28,0 80,8 53,7 67,1 56,6 68,2 57,0 67,0 167,3 67,4 Total 843,9 769,0 813,4 2426,2 147,0 137,7 143,7 428,3 696,9 82,6 631,3 82,1 669,7 82,3 1997,9 82,3

Solak p/s 22,0 17,7 19,2 58,9

Alapars s. 97,2 87,6 95,2 280,0 Makravan-4- 321,0 300,0 308,0 929,0 69,3 73,3 70,2 212,8 408,2 85,5 366,6 83,3 389,2 84,7 1164,0 84,5

2 Abovyan main Charencavan charenchavan Gyumush s. 29,5 27,6 29,5 86,6 Fantan b-h 7,8 7,0 7,5 22,3 Total 477,5 439,9 459,4 1376,8 69,3 73,3 70,2 212,8 408,2 85,5 366,6 83,3 389,2 84,7 1164,0 84,5 Makravan-2 p/s 86,7 75,6 84,8 247,1

Tegenis s. 4,0 4,0 4,0 12,0 29,6 19,9 21,8 71,3 63,1 68,1 61,7 75,6 69,0 76,0 193,8 73,1

Tsaghkadzor Ulashik WCS 2,0 2,0 2,0 6,0

Total 92,7 81,6 90,8 265,1 29,6 19,9 21,8 71,3 63,1 68,1 61,7 75,6 69,0 76,0 193,8 73,1 Makravan-4- 3 134,0 100,0 107,0 341,0 Hrazdan Abovyan main

Solak p/s 702,7 614,7 569,0 1886,4 89,8 77,5 77,5 244,8 933,6 91,2 777,6 90,9 754,5 90,7 2465,6 91,0 Hrazdan Makravan 2-3 p/s 186,7 140,4 156,0 483,0 1023, Total 855,1 832,0 2710,4 89,8 77,5 77,5 244,8 933,6 91,2 777,6 90,9 754,5 90,7 2465,6 91,0 4 1116, Total 936,7 922,8 2975,5 119,4 97,4 99,4 316,1 996,7 89,3 839,3 89,6 823,5 89,2 2659,4 89,4 1

Golovin WCS 62,5 65,1 65,0 192,6

Florovi Balka WCS 60,2 61,2 60,0 181,4

Bldan WCS 57,3 58,5 58,0 173,8 39,0 38,3 37,1 114,4 144,1 78,7 149,5 79,6 148,9 80,0 442,4 79,5 4 Dilijan s. 2,0 2,0 2,0 6,0 Jiliut Tala s. 1,0 1,0 1,0 3,0

Total 183,0 187,8 186,0 556,8 39,0 38,3 37,1 114,4 144,1 78,7 149,5 79,6 148,9 80,0 442,4 79,5

Qarqarut s. 34,1 31,3 34,0 99,4

Spitak dzur s. 35,4 32,6 38,6 106,6

Getahovit s. 30,5 23,6 30,5 84,6

Anapat s. 14,6 12,0 13,4 40,0

Khozmarag s. 17,8 16,3 19,0 53,1 38,4 39,3 38,8 116,6 109,6 74,0 93,5 70,4 114,5 74,7 317,6 73,2 p/s 4,6 6,0 5,3 15,9

5 Jri dzor s. 6,5 6,0 7,1 19,6 Ijevan Gmbet s. 4,5 5,0 5,4 14,9 s. 0,0 0,0 0,0 0,0 Total 148,0 132,8 153,3 434,1 38,4 39,3 38,8 116,6 109,6 74,0 93,5 70,4 114,5 74,7 317,6 73,2

Berd WTP 63,0 59,0 54,0 176,0 17,6 13,0 12,6 43,3 48,4 73,3 49,0 79,0 44,4 77,8 141,8 76,6 Sharapey s. 3,0 3,0 3,0 9,0 Total 66,0 62,0 57,0 185,0 17,6 13,0 12,6 43,3 48,4 73,3 49,0 79,0 44,4 77,8 141,8 76,6 Total 214,0 194,8 210,3 619,1 56,0 52,3 51,5 159,8 158,0 73,8 142,5 73,2 158,8 75,5 459,3 74,2

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 14

QUARTERLY REPORT

WATER PRODUCTION WATER DELIVERED UN-ACCOUNTED FOR WATER

/thousand m3/ /thousand m3/

Name of January February March I Quarter

N Source(pumping station)

SECTORS thous. water thous. water thous. water 3. water

March March

SUBSECTORS

I quart I quart I January

January 3. 3. 3. thous. m February February m losses% m lossess% m lossess% lossess%

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Berdavan b-h 59,2 65,4 66,0 190,6

Ayrumi p/s 0,0 0,0 0,0 0,0 Srocahanq s. 1,3 1,3 1,8 4,4 12,3 9,6 10,0 31,9 49,2 80,0 58,1 85,8 58,8 85,5 166,1 83,9

Gij sari s. 0,0 0,0 0,0 0,0

Spitakashen s. 0,5 0,5 0,5 1,5

6 Varar agbyur s. 0,5 0,5 0,5 1,5 Alaverdi Total 61,5 67,7 68,8 198,0 12,3 9,6 10,0 31,9 49,2 80,0 58,1 85,8 58,8 85,5 166,1 83,9

Lori-Berd s. 621,0 601,0 565,0 1787,0

i 59,1 54,6 58,0 171,6 695,9 92,2 675,4 92,5 635,0 91,6 2006,4 92,1

Agarak s. 134,0 129,0 128,0 391,0 Alaverd Total 755,0 730,0 693,0 2178,0 59,1 54,6 58,0 171,6 695,9 92,2 675,4 92,5 635,0 91,6 2006,4 92,1 Total 816,5 797,7 761,8 2376,0 71,3 64,2 67,9 203,5 745,2 91,3 733,5 91,9 693,9 91,1 2172,5 91,4 Chakhkali s. 52,0 50,0 51,0 153,0

Jrashen b-h 50,0 49,0 50,0 149,0 Nalband b-h 47,0 47,0 47,0 141,0 34,1 33,1 31,4 98,6 126,5 78,8 122,9 78,8 126,7 80,1 376,1 79,2

Spitak Ghazanchi s. 6,0 5,0 5,0 16,0 Spitak b-h 5,6 5,0 5,1 15,7

Total 160,6 156,0 158,1 474,7 34,1 33,1 31,4 98,6 126,5 78,8 122,9 78,8 126,7 80,1 376,1 79,2

Gyulidar s. 5,0 5,0 5,0 15,0 Getavan p/s 191,9 165,2 168,1 525,2

7 41,6 41,5 38,5 121,6 273,3 86,8 271,7 86,7 252,6 86,8 797,6 86,8 Stepanavan Novoseltsovo s. 118,0 143,0 118,0 379,0

Total 314,9 313,2 291,1 919,2 41,6 41,5 38,5 121,6 273,3 86,8 271,7 86,7 252,6 86,8 797,6 86,8

Novoseltsovo p/s 42,1 36,0 36,5 114,6 Sevaberd s. 25,9 27,6 29,5 83,0 31,9 29,4 28,5 89,8 56,8 64,1 56,7 65,9 61,5 68,3 175,0 66,1 Kathnakhbyur s. 20,7 22,5 24,0 67,2 Total 88,7 86,1 90,0 264,8 31,9 29,4 28,5 89,8 56,8 64,1 56,7 65,9 61,5 68,3 175,0 66,1 Total 564,2 555,3 539,2 1658,7 107,5 104,0 98,4 310,0 456,7 80,9 451,3 81,3 440,7 81,7 1348,7 81,3 4215, 3881, 3892, 11989, MAIN TOTAL 609,5 567,3 568,1 1744,9 3605,6 85,5 3313,9 85,4 3324,7 85,4 10244,1 85,4 1 2 8 1

Center – West Regional Branch

Araratyan 1.2 p/s 312,7 295,9 354,0 962,6 72,5 72,7 66,2 211,4 240,2 76,8 223,2 75,4 287,8 81,3 751,2 78,0

s c. s Masi

Total 312,7 295,9 354,0 962,6 72,5 72,7 66,2 211,4 240,2 76,8 223,2 75,4 287,8 81,3 751,2 78,0

Araratyan 1.2 p/s 380,0 361,7 351,4 1093,1 1 60,1 54,7 50,4 165,2 394,4 86,8 367,5 87,1 355,6 87,6 1117,5 87,1

Masis v. Masis Yerevan Djur 74,6 60,4 54,6 189,6 454,6 422,1 406,0 1282,7 60,1 54,7 50,4 165,2 394,4 86,8 367,5 87,1 355,6 87,6 1117,5 87,1 Total 767,3 718,0 760,0 2245,3 132,7 127,4 116,6 376,6 634,6 82,7 590,7 82,3 643,4 84,7 1868,7 83,2

Ghazaravan b-h 35,7 0,0 0,0 35,7

Bazmagbyur 0,0 0,0 0,0 0,0

Bazmagbyur 3 s. 795,0 805,0 865,0 2465,0 205,6 197,7 216,2 619,5 676,3 76,7 657,4 76,9 700,7 76,4 2034,4 76,7

2 Ghazaravani s.

Echmiadzin Echmiadzin Artameti p/s 8,7 8,6 7,8 25,1

Kozdasheni p/s 42,4 41,5 44,2 128,1

Total 881,9 855,1 917,0 2653,9 205,6 197,7 216,2 619,5 676,3 76,7 657,4 76,9 700,7 76,4 2034,4 76,7

Garni s. 830,0 785,0 696,0 2311,0 185,3 163,7 164,9 513,9 644,7 77,7 621,3 79,1 531,1 76,3 1797,1 77,8

3

Artashat Artashat Total 830,0 785,0 696,0 2311,0 185,3 163,7 164,9 513,9 644,7 77,7 621,3 79,1 531,1 76,3 1797,1 77,8

Garni s. 245,0 230,0 281,0 756,0 136,4 117,6 117,9 372,0 170,6 55,6 170,4 59,2 217,1 64,8 558,0 60,0

4 Jermanis s. 62,0 58,0 54,0 174,0 Vedi Total 307,0 288,0 335,0 930,0 136,4 117,6 117,9 372,0 170,6 55,6 170,4 59,2 217,1 64,8 558,0 60,0

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 15

QUARTERLY REPORT

WATER PRODUCTION WATER DELIVERED UN-ACCOUNTED FOR WATER

/thousand m3/ /thousand m3/

Name of January February March I Quarter

N Source(pumping station)

SECTORS thous. water thous. water thous. water 3. water

March March

SUBSECTORS

I quart I quart I January

January 3. 3. 3. thous. m February February m losses% m lossess% m lossess% lossess%

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

Ararat Garni s. 140,0 125,0 120,0 385,0 42,5 39,8 43,2 125,5 97,5 69,6 85,3 68,2 76,8 64,0 259,5 67,4

Total 140,0 125,0 120,0 385,0 42,5 39,8 43,2 125,5 97,5 69,6 85,3 68,2 76,8 64,0 259,5 67,4 Total 447,0 413,0 455,0 1315,0 179,0 157,4 161,2 497,5 268,0 60,0 255,6 61,9 293,9 64,6 817,5 62,2

Artik reservoir 80,4 75,2 130,0 285,5 Mantash 53,6 30,0 32,0 115,6 reservoir 58,3 56,2 51,2 165,7 557,7 90,5 562,2 90,9 784,4 93,9 1904,3 92,0

Artashat Mantash 482,1 513,2 673,5 1668,8 reservoir Total 616,0 618,4 835,5 2069,9 58,3 56,2 51,2 165,7 557,7 90,5 562,2 90,9 784,4 93,9 1904,3 92,0 s. 22,5 21,5 31,0 75,0

Jinj Akner s. 28,6 30,4 31,0 90,0 33,1 53,7 30,7 50,2 29,9 49,1 93,7 51,0 Talin

Kentagbyur s.N 809 39,2 39,6 29,9 108,7 Total 61,7 61,1 60,9 183,7 28,6 30,4 31,0 90,0 33,1 53,7 30,7 50,2 29,9 49,1 93,7 51,0

5 Arthik Daghdzutner s. 16,7 19,0 14,4 50,1

Sari s. 3,0 6,7 4,1 13,8

Ghazanchi s. 17,9 15,8 21,8 55,5 17,1 16,9 16,9 50,9 35,1 67,3 39,0 69,7 38,9 69,8 113,0 69,0

Lusagbyur s. 3,9 5,1 4,4 13,4 Ashotsk Zuygaghbyur s. 4,9 3,5 3,7 12,1 Bavra b-h 5,8 5,8 7,4 19,0 Total 52,2 55,9 55,8 163,9 17,1 16,9 16,9 50,9 35,1 67,3 39,0 69,7 38,9 69,8 113,0 69,0 Total 729,9 735,4 952,2 2417,5 103,9 103,6 99,1 306,5 626,0 85,8 631,8 85,9 853,2 89,6 2111,0 87,3 Karbi b-h 113,9 104,5 107,9 326,3 Artak p/s 0,0 22,1 13,8 35,9 Aratashavan s. 188,9 184,1 40,0 413,0

Sagmusavan s. 56,0 58,0 52,0 166,0

Wosketas s. 9,0 9,0 9,5 27,5 104,7 97,0 114,9 316,6 535,9 83,7 526,6 84,4 356,5 75,6 1419,0 81,8

Bazmagbyur b-h 0,0 0,0 0,0 0,0

Ashtarak

Kazaravan s. 7,8 15,9 13,2 36,9

6 Bazmagbyur 3 265,0 230,0 235,0 730,0 Kazaravan s. Total 640,7 623,6 471,4 1735,6 104,7 97,0 114,9 316,6 535,9 83,7 526,6 84,4 356,5 75,6 1419,0 81,8

Ortachit s. 21,5 18,0 16,5 56,0 Geghagzor s. 17,5 16,6 16,5 50,6 77,0 81,5 70,3 80,9 74,4 81,9 221,8 81,4

Aparan Eznak p/s 73,0 68,9 74,4 216,3 Total 94,5 86,9 90,9 272,3 17,5 16,6 16,5 50,6 77,0 81,5 70,3 80,9 74,4 81,9 221,8 81,4 Total 735,2 710,5 562,3 2008,0 122,2 113,6 131,4 367,2 613,0 83,4 596,9 84,0 430,9 76,6 1640,8 81,7 4391, 4217, 4342, 12950, MAIN TOTAL 928,6 863,3 889,4 2681,3 3462,6 78,9 3353,6 79,5 3453,2 79,5 10269,4 79,30 2 0 5 7

SOUTH REGION

Sarnaghbyur s. 23,1 24,0 25,4 72,5 8,0 8,1 8,2 24,3 15,1 65,4 15,9 66,3 17,2 67,7 48,2 66,5

Qarasun s. 38,6 40,9 42,5 122,0 9,4 9,4 9,2 28,1 29,2 75,6 31,5 76,9 33,3 78,3 93,9 77,0

Eghegnadzor s. 41,8 43,1 45,1 130,0 9,5 12,6 12,7 34,8 32,3 77,4 30,5 70,8 32,4 71,8 95,2 73,3

Total 103,5 108,0 113,0 324,5 26,9 30,1 30,1 87,1 76,6 74,0 77,9 72,1 82,9 73,3 237,4 73,1 Malishka s. 4,2 14,9 13,9 33,0 3,8 2,7 2,6 1 Vayq 53,0 99,1 78,0 96,7 81,3 92,1 76,2 288,0 78,5

Bazmagbyur s. 122,9 104,1 107,0 334,0 24,2 19,7 26,2 Eghegnadzor Total 127,1 119,0 120,9 367,0 28,0 22,3 28,8 79,1 99,1 78,0 96,7 81,3 92,1 76,2 288,0 78,5

Jermuk Jrasar s. 40,1 37,8 40,5 118,4 19,4 12,6 16,7 48,7 20,7 51,6 25,2 66,8 23,8 58,7 69,7 58,9

Total 40,1 37,8 40,5 118,4 19,4 12,6 16,7 48,7 20,7 51,6 25,2 66,8 23,8 58,7 69,7 58,9 Total 270,7 264,8 274,4 809,9 74,3 65,0 75,6 214,9 196,4 72,6 199,8 75,5 198,8 72,4 595,0 73,5 ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 16

QUARTERLY REPORT

WATER PRODUCTION WATER DELIVERED UN-ACCOUNTED FOR WATER

/thousand m3/ /thousand m3/

Name of January February March I Quarter

N Source(pumping station)

SECTORS thous. water thous. water thous. water 3. water

March March

SUBSECTORS

I quart I quart I January

January 3. 3. 3. thous. m February February m losses% m lossess% m lossess% lossess%

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

Shaqe s. 97,8 100,1 100,1 298,0 46,3 46,5 46,9 139,7 51,5 52,7 53,6 53,6 53,2 53,1 158,3 53,1

Mukhutyan s. 42,7 43,0 47,0 132,7 3,8 4,7 5,3 13,8 38,9 91,1 38,3 89,1 41,7 88,7 118,9 89,6 Sisyan

2 Sisyan Zor-Zor s. 3,0 2,9 2,9 8,8 0,2 0,2 0,2 0,6 2,9 95,0 2,7 93,1 2,7 92,1 8,2 93,4

Total 143,5 146,0 150,0 439,5 50,2 51,4 52,4 154,0 93,3 65,0 94,6 64,8 97,6 65,0 285,5 65,0

Akner s. 79,6 72,0 74,0 225,6 23,0 24,7 23,3 71,0 56,6 71,1 47,3 65,7 50,7 68,5 154,6 68,5 Goris 3 Goris Mukhutyan s. 236,2 223,0 220,0 679,2 38,3 41,0 38,2 117,5 197,9 83,8 182,0 81,6 181,8 82,6 561,7 82,7

Total 315,8 295,0 294,0 904,8 61,3 65,7 61,5 188,5 254,5 80,6 229,3 77,7 232,5 79,1 716,3 79,2 Geghi s. 24,7 26,2 27,7 78,6 7,7 8,2 8,6 24,5 17,0 68,7 18,0 68,9 19,1 69,0 54,1 68,8

Surin kap s. 29,0 30,8 32,6 92,4 7,3 7,8 8,0 23,1 21,8 75,0 23,0 74,7 24,6 75,5 69,4 75,1

Geghi WCS 493,0 523,6 554,5 1571,1 71,7 76,8 83,1 231,6 421,3 85,5 446,8 85,3 471,4 85,0 1339,5 85,3 Kapan

Chanakhchi WCS 91,4 97,2 103,1 291,7 19,1 19,6 21,1 59,8 72,4 79,2 77,6 79,8 82,0 79,5 232,0 79,5 Vachagan WCS 2,1 2,2 2,2 6,5 0,5 0,6 0,2 1,3 1,6 76 1,6 72,7 2,0 90,9 5,2 80,0

4 Kapan Total 640,2 680,0 720,1 2040,3 106,2 113,0 121,0 340,2 534,0 83,4 567,0 83,4 599,1 83,2 1700,1 83,3

Agarak WCS 168,2 140,0 218,0 526,2 136,2 124,5 192,8 453,5 32,0 19,0 15,5 11,1 25,2 11,5 72,7 13,8 Setenc s. 10,5 14,5 14,0 39,0 1,2 1,1 1,3 3,6 9,3 88,6 13,4 92,4 12,7 90,6 35,4 90,7

Meghri Meghri WCS 60,0 62,0 63,0 185,0 9,6 9,2 9,6 28,4 50,4 84,0 52,8 85,2 53,4 84,8 156,6 84,7 Total 238,7 216,5 295,0 750,2 146,9 134,8 203,8 485,5 91,8 38,4 81,7 37,7 91,3 30,9 264,7 35,3 1015, Total 878,9 896,5 2790,5 253,2 247,8 324,8 825,7 625,7 71,2 648,7 72,4 690,4 68,0 1964,8 70,4 1

Dzknget s. 0,0 0,0 0,0 0,0 Hatsarat p/s 106,5 99,6 106,0 312,1 37,8 44,3 33,6 115,7 347,5 90,2 329,9 88,2 350,7 91,3 1028,1 89,9

Sevan Lchashen b-h 278,8 274,6 278,3 831,7

Total 385,3 374,2 384,3 1143,8 37,8 44,3 33,6 115,7 347,5 90,2 329,9 88,2 350,7 91,3 1028,1 89,9 Sevan

5 Kushchinski s. 10,0 9,0 9,0 28,0 3,7 3,2 4,0 10,9 14,3 79,6 12,8 80,1 12,0 74,8 39,1 78,2

arak Taqa s. 8,0 7,0 7,0 22,0 Chamb Total 18,0 16,0 16,0 50,0 3,7 3,2 4,0 10,9 14,3 79,6 12,8 80,1 12,0 74,8 39,1 78,2 Total 403,3 390,2 400,3 1193,8 41,5 47,5 37,6 126,6 361,8 89,7 342,7 87,8 362,7 90,6 1067,2 89,4

Akunq s. 53,4 53,8 52,1 159,3

St. Vardan s. 22,1 22,2 20,2 64,5 32,2 35,6 26,2 94,0 150,4 82,4 148,4 80,6 148,5 85,0 447,2 82,6

Akner s. 55,4 55,9 52,3 163,6 Vartenis Shat Jreq s. 51,6 52,1 50,1 153,8

Total 182,5 184,0 174,7 541,2 32,2 35,6 26,2 94,0 150,4 82,4 148,4 80,6 148,5 85,0 447,2 82,6

Tsakqari s. 86,4 79,0 84,6 250,0 18,2 16,5 20,6 55,2 79,8 81,5 73,5 81,7 76,0 78,7 229,4 80,6

Hopoyi var s. 11,6 11,0 12,0 34,6 Martuni

6 Gavar Total 98,0 90,0 96,6 284,6 18,2 16,5 20,6 55,2 79,8 81,5 73,5 81,7 76,0 78,7 229,4 80,6 Kaleri p/s

484,8 473,5 500,2 1458,5 Hatsarat p/s 65,6 67,0 63,0 195,6 554,8 89,4 507,4 88,3 562,7 89,9 1624,9 89,3

Gavar Sarukhan p/s 80,2 57,4 80,9 218,5 Gandzak b-h 55,4 43,5 44,6 143,5 Total 620,4 574,4 625,7 1820,4 65,6 67,0 63,0 195,6 554,8 89,4 507,4 88,3 562,7 89,9 1624,9 89,3 119,0 Total 900,9 848,4 897,0 2646,2 115,9 109,79 344,77 785,0 87,1 729,3 86,0 787,2 87,8 2301,5 87,0 7 2913, MAIN TOTAL 2840,9 3030,8 8784,7 596,4 596,4 661,7 1854,5 2316,7 79,5 2244,5 79,0 2369,1 78,2 6930,3 78,9 1 11519 10939, 11266, 33724,5 2134,4 2027,1 2119,2 6280,7 9384,9 81,5 8911,9 81,5 9146,9 81,2 27443,8 81,4 GRAND TOTAL ,4 0 1 Notification` Shaqe s.-water supply system with installed operating bulk flow meter

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 17

QUARTERLY REPORT

Diagram - 4

Operation of the chlorination stations and consumption of the disinfectants

The works for disinfection of the produced drinking water were carried out without interruptions during the 1st quarter. This became possible due to the provision of the necessary stock of liquid chlorine and hypochlorite tablets in the chlorination stations on time, before the roads became impassable. The works for purchasing and supply of the liquid chlorine to the Company are being done on a contract basis through other supply organization.

During the quarter 3 pieces of broken down, liquid chlorine operated “ALLDOS” type chlorination equipments were repaired by the Production and Chlorination Division.

Repair works of “ALLDOS” type chlorination equipments

Repair of “ALLDOS” chlorination Repair of “ALLDOS” chlorination Repair of “ALLDOS” device in “Karbi” chlorination station device in “Artak” chlorination chlorination device in station “Kentaghbyur” chlorination station

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 18

QUARTERLY REPORT

The Production and Chlorination Division has carried out the installation, calibration and commissioning works for the equipment of the newly constructed “Artamet” chlorination station, which have resulted in the significant increase of the qualitative indicators of the supplied drinking water.

Newly constructed chlorination station

Newly constructed “Artamet” chlorination station with its equipment

During the 1st quarter of 2012, 22793 kg of liquid chlorine and 2496 kg of hypochlorite tablets have been used in the water supply systems for the works of disinfection of the drinking water and washing of the systems.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 19

QUARTERLY REPORT Table - 2 Quarterly Use of Disinfection Materials

BALANCE in th beginning BALANCE of the end of of reporting quarter RECEIVED UTILIZED rerorting quarter

LIQUID LIQUID LIQUID LIQUID SECTORS AND CHLORIN Hypochlorite CHLORI Hypochlorite CHLORI Hypochlorite CHLORIN Hypochlorite N SUBSECTORS E (kg) (kg) NE (kg) PILLS(kg) NE (kg) PILLS(kg) E (kg) PILLS(kg) <> 1 Abovyan 569 5 3120 240 3005 165 684 80 2 Bjureghavan 33 31 104 0 117 6 20 25 3 Hrazdan 384 80 2244 0 1864 0 764 80 4 Tsaghkadzor 0 0 0 80 0 70 0 10 5 Charentsavan 136 55 228 0 276 40 88 15 6 Ijevan 164 125 208 120 167 162 205 83 7 Berd 52 0 208 0 170 0 90 0 8 Dilijan 194 34 496 80 515 41 175 73 9 Noyemberyan 0 10 0 120 0 100 0 30 10 Alaverdi 479 60 768 0 911 60 336 0 11 Stepanavan 56 18 156 80 104 77 108 21 12 Spitak 6 75 104 120 90 160 20 35 13 Tashir 67 15 364 40 381 55 50 0 Total 2140 508 8000 880 7600 936 2540 452 << Center-West >> 1 Artashat 660 4 3176 40 3092 8 744 36 2 Echmiatsin 977 0 2156 160 2344 160 789 0 3 Masis 204 95 2328 0 1804 50 728 45 4 Vedi 38 0 124 0 152 0 10 0 5 Ararat 0 8 0 0 0 8 0 0 6 Ashtarak 444 0 932 160 589 160 787 0 7 55 62 124 80 175 132 4 10 8 Artik 336 12 804 0 938 12 202 0 9 Talin 65 67 52 40 117 76 0 31 10 Ashotsk 0 80 0 160 0 235 0 5 Total 2779 328 9696 640 9211 841 3264 127 << South >> 1 Egheghnadzor 0 0 0 120 0 108 0 12 2 Vayq 155 0 104 40 165 12 94 28 3 Jermuk 64 5 0 0 64 0 0 5 4 Sisian 62 0 124 40 128 40 58 0 5 Goris 320 40 748 0 773 20 295 20 6 Kapan 1117 216 3122 120 3160 38 1079 298 7 Meghri 99 57 156 120 245 177 10 0 8 Sevan 104 104 248 0 275 104 77 0 9 Gavar 477 61 898 0 881 32 494 29 10 Martuni 52 66 0 80 0 102 52 44 11 Vardenis 43 14 248 0 291 14 0 0 12 Chambarak 0 41 0 40 0 72 0 9 Total 2493 604 5648 560 5982 719 2159 445 Grand Total 7412 1440 23344 2080 22793 2496 7963 1024

Remark* The information is presented based on operative data

The water supply systems are provided with the necessary stock of the liquid chlorine and hypochlorite tablets, which provides a possibility to organize the drinking water disinfection works in a regular process.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 20

QUARTERLY REPORT

2.1.1 Electricity consumption and expenses

Operation of the pumping stations and electrical facilities, consumption of energy

The actual consumption of the electrical energy in the 1st quarter of 2012 was 10227 thousand Kwt/h or 247397 thousand AMD. This value is for 1185 thousand Kwt/h or 23213 thousand AMD (10.3 %) higher than the value planned in the budget.

Diagram - 5

100,000 90000

90,000 80000

80,000 70000 70,000 60000 60,000 50000 50,000

40000 1000KWH

1000AMD 40,000 30000 30,000 Cost 2011 Cost 2010 KWH 2011 KWH 2010 20,000 20000 10,000 10000

0

ch

ary

Mar

Febr uary Janu

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 21

QUARTERLY REPORT

Table - 3

Elecricity Expenses

Variation January February March Total. 2012թ. between total 2012 N SECTORS BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL actual 1000 1000 1000 and 1000 AMD 1000 AMD 1000 AMD 1000 AMD 1000 AMD AMD AMD AMD budget % 1 2 3 4 5 6 7 8 21 22 23

North-West R/B 43 899 46 049 37 675 41 949 37 437 42 418 119 011 130 415 9,58

1 Abovyan 12 495 11 638 11 270 10 711 11 515 11 604 35 280 33 953 -3,76 2 Byureghavan 338 421 312 356 325 353 975 1 130 15,91 3 Hrazdan 12 300 14 881 10 500 13 213 10 000 13 003 32 800 41 098 25,30 4 Tsaghkadzor 4 250 3 184 3 000 3 203 3 000 3 087 10 250 9 474 -7,57 5 Charentsavan 4 046 5 244 3 863 4 765 3 915 4 833 11 823 14 842 25,53 6 Ijevan 270 253 240 262 240 197 750 713 -4,95 7 Berd 120 64 90 69 90 75 300 208 -30,80 8 Noyemberyan 6 480 4 730 5 130 4 186 5 400 4 102 17 010 13 018 -23,47 9 Dilijan 690 511 660 504 600 486 1 950 1 501 -23,03 10 Stepanavan 2 120 3 125 1 940 2 801 1 940 2 792 6 000 8 717 45,29 11 Spitak 225 219 165 197 195 166 585 582 -0,49 12 Tashir 461 1 649 434 1 549 163 1 602 1 057 4 799 354,08 13 Alaverdi 105 131 72 132 54 118 231 381 64,97

Center-West R/B 19 986 20 741 17 150 19 656 18 399 20 397 55 535 60 794 9,47

1 Artashat 225 227 180 206 135 210 540 642 18,91 2 Vedi 60 129 60 138 60 125 180 392 117,70 3 Masis 6 692 7 861 5 975 7 436 6 453 7 913 19 120 23 210 21,39 5 Ararat 30 129 30 138 30 125 90 392 335,57 6 Echmiatsin 3 416 3 016 3 080 2 836 3 080 2 942 9 576 8 794 -8,17 7 Ashtarak 7 153 7 162 5 764 6 829 6 550 6 947 19 467 20 938 7,56 8 Aparan 1 811 1 519 1 581 1 360 1 581 1 368 4 973 4 247 -14,59 9 Talin 60 123 60 156 60 162 180 440 144,43 10 Arthik 60 101 60 119 60 117 180 337 87,33 11 Ashotsk 480 474 360 439 390 489 1 230 1 402 14,00

South R/B 16 102 18 037 15 117 17 336 15 409 17 667 46 627 53 041 13,76

1 Kapan 600 461 300 455 300 397 1 200 1 314 9,46 2 Meghri 177 269 148 295 148 184 472 748 58,54

3 Goris 105 104 75 118 90 121 270 343 27,07 4 Sisian 210 360 159 307 144 284 513 951 85,41 5 Egheghnadzor 75 120 60 93 60 25 195 238 22,15

6 Jermuk 60 6 60 5 60 5 180 15 -91,67

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 22

QUARTERLY REPORT

Variation January February March Total. 2012թ. between total 2012 N SECTORS BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL actual 1000 1000 1000 and 1000 AMD 1000 AMD 1000 AMD 1000 AMD 1000 AMD AMD AMD AMD budget % 1 2 3 4 5 6 7 8 21 22 23

7 Vayq 120 19 105 12 105 13 330 45 -86,42 8 Gavar 10 122 11 429 9 660 10 956 9 870 11 423 29 652 33 807 14,01 9 Sevan 4 483 5 114 4 400 4 923 4 483 5 063 13 365 15 100 12,98

10 Martuni 75 96 75 105 75 80 225 281 24,96 11 Vardenis 75 59 75 67 75 72 225 198 -11,93

Administrative Building 1 191 1 034 910 1 061 910 1 051 3 011 3 146 4,51 Administrative 35 1 191 1 034 910 1 061 910 1 051 3 011 3 146 4,51 building Total 81 178 85 861 70 852 80 002 72 155 81 533 224 184 247 397 10,35

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 23

QUARTERLY REPORT

Table - 4

Electricity consumption Total Variation January February March Total 2012 Variation 2011 between between BUDG total 2012 N S E C T O R S ACTUAL ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL of year ET actual 2011 and 1000 1000 1000 1000 1000 1000 1000 1000 1000 and 2012% KWH KWH KWH KWH KWH KWH KWH KWH KWH budget % 1 2 3 4 5 6 7 8 9 22 23 24 25

1 North-West R/B 5 247 1 901 1 504 1 728 1 495 1 739 4 749 5 368 2,32 13,05 750 1 Abovyan 1 103 510 497 460 458 470 495 1 440 1 450 31,45 0,69 2 Bjureghavan 35 13 15 12 12 13 12 38 39 11,36 4,94 3 Hrazdan 2 159 492 608 420 544 400 528 1 312 1 680 -22,17 28,07 4 Tsaghkadzor 360 170 128 120 129 120 124 410 381 5,83 -7,08 5 Charaentsavan 550 155 198 148 178 150 181 453 557 1,25 22,92 6 Ijevan 21 9 9 8 9 8 7 25 24 13,55 -4,47 7 Berd 13 4 2 3 2 3 2 10 7 -46,02 -30,80 8 Nojemberyan 373 240 185 190 163 200 160 630 508 36,30 -19,35 9 Dilijan 66 23 17 22 17 20 16 65 50 -24,65 -23,03 10 Stepanavan 394 106 159 97 141 97 140 300 440 11,80 46,76 11 Spitak 14 8 7 6 7 7 6 20 19 38,80 -0,49 12 Tashir 146 17 73 16 63 6 64 39 200 37,18 412,13 13 Alaverdi 13 4 4 2 4 2 4 8 13 -1,79 64,97

Center -West 2 072 777 819 667 776 717 813 2 160 2 409 16,24 11,52 R/B 1 Artashat 51 8 9 6 8 5 8 18 25 -51,01 38,41 2 Vedi 11 2 4 2 5 2 4 6 13 15,08 115,00 3 Masis 925 280 324 250 305 270 326 800 955 3,34 19,43 5 Ararat 11 1 4 1 5 1 4 3 13 18,05 341,10 6 Echmiatsin 366 122 111 110 105 110 108 342 324 -11,25 -5,12 7 Ashtarak 487 273 284 220 270 250 281 743 836 71,52 12,45 8 Aparan 151 71 59 62 55 62 56 195 170 12,19 -12,97 9 Talin 10 2 4 2 5 2 5 6 15 40,44 144,43 10 Artik 13 2 3 2 4 2 4 6 11 -11,84 87,33 11 Ashotsk 47 16 16 12 15 13 16 41 47 -1,08 14,00

South R/B 2 206 695 793 655 757 668 779 2019 2329 5,56 15,36 1 Kapan 40 20 16 10 16 10 14 40 45 13,22 13,66 2 Meghri 28 6 9 5 10 5 6 16 25 -11,61 55,89 3 Goris 9 4 3 3 4 3 4 9 11 26,93 27,07 4 Sisian 33 7 13 5 11 5 10 17 35 6,78 103,70 5 Egheghnadzor 6 3 4 2 3 2 1 7 8 33,31 26,58 6 Jermuk 8 2 0 2 0 2 0 6 1 -93,73 -91,67 7 Vayq 6 4 1 4 0 4 0 11 2 -71,95 -84,24

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 24

QUARTERLY REPORT

Total Variation January February March Total 2012 Variation 2011 between between BUDG total 2012 N S E C T O R S ACTUAL ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL of year ET actual 2011 and 1000 1000 1000 1000 1000 1000 1000 1000 1000 and 2012% KWH KWH KWH KWH KWH KWH KWH KWH KWH budget % 1 2 3 4 5 6 7 8 9 22 23 24 25

8 Gavar 1 528 482 547 460 523 470 550 1 412 1 620 6,06 14,74 9 Sevan 536 163 194 160 183 163 188 486 565 5,52 16,31 10 Martuni 8 3 3 2 4 3 3 8 10 14,02 26,75 11 Vardenis 4 3 2 2 2 3 2 8 7 57,26 -11,93 12 Ö³Ùµ³ñ³Ï 0

Adm. Building 122 45 40 35 41 35 41 115 121 -0,85 5,60 35 Adm. Building 122 45 40 35 41 35 41 115 121 -0,85 5,60 3 10 Total 9 648 3 553 2 861 3 302 2 915 3 373 9 042 6,0 13,1 267 227

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 25

QUARTERLY REPORT

Table - 5

WATER DELIVERED THROUGH PUMPING AND CORRESPONDING ELECTICITY CONSUMPTION

WATER CUMULATIVE DELIVERED ELECTRICITY ELECTRICITY during 2012 THROUGH N SUBSECTORS CONSUMPTION CONSUMPTION PUMPING 3 ELECTRICITY WATER KWH/m KWH/I quarter thousand m3/I thousand m3 thousand quarter KWH m3 1 2 3 4 5 1 Ashtarak 121.7 2.3 280.9 835 362 2 Aparan 74.4 0.7 48.5 146 216 3 Vayq 3.7 0.2 0.9 3 12 4 Echmiadzin 65.2 0.8 51.2 160 226 5 Gavar 730.7 0.7 512.4 1 507 2 132 6 Sevan 278.3 0.5 126.2 378 832 7 Tashir 36.5 1.5 55.0 176 115 8 Stepanavan 168.1 0.7 124.6 393 525 9 Noyemberyan 66.0 2.4 157.1 498 191

10 Spitak 5.1 0.5 2.3 7 16 11 Abovyan 1127.4 0.4 471.5 1 354 3 402 12 Charentsavan 119.2 1.0 121.4 379 353 Hrazdan and 809.8 0.7 587.4 1 840 2 617 13 Tsakhkadzor 15 Ijevan 5.3 0.8 4.1 14 16 16 Masis 705.4 0.5 319.3 937 2 056 17 Ashotsk 29.1 0.4 11.7 32 74

4 346 0.66 2 874 8 657 13 143 TOTAL

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 26

QUARTERLY REPORT

Diagram – 6

ELECTRICAL CONSUMPTION KWH/m3

1.000 0.900 0.800 0.700 0.600 0.500 0.400 0.300 0.200 0.100 January Fevruary March I Quartet El.Energy 0.650 0.660 0.660 0.660

Diagram – 7

WATER DELIVERED THROUGH PUMPING AND CORRESPONDING ELECTRICITY CONSUMPTION 14000 12000 10000 8000 6000 4000 2000 0 January Fevruary March I Quartet Water 4614 4183 4346 13143 El.Energy 3002 2781 2874 8657

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 27

QUARTERLY REPORT

The higher consumption of the el. energy in comparison to the budget is mostly due to: 1. The water volumes in many gravity water production facilities have decreased drastically, thus the reserve pumps units have been put in operation and the operation time schedules of the operating pump units have been extended (“Maqravan 2”, “Berdavan”, “Novoseltsovo”, “Spitak”, “Hatsarat”, “Araratyan ½”, etc.) in order to avoid freezing of the water supply systems and to supply sufficient volume of drinking water to the customers, 2. Due to the investment works, the pump units of “Kosh-Agarak” mechanical water supply system have been put into operation on everyday working schedule (previously - two pumping per week), 3. Due to the rehabilitation works for ”Maqravan 2” pumping station the operation of 3 borehole pump units, located in the sanitary zone of “Maqravan 4” pumping station, have been restarted on 24-hour operation time-schedule., 4. It was foreseen to replace the old and morally worn-out pump units of “Getavan”, “Gandzak”, “Kosh”, “Maqravan 2”, “Novoseltsovo” and “Solak” pumping stations with the new, more efficient pump units until January 1 2012 and the consumption of the el. energy in the budget of 2012 was calculated for the pump units with less power. However, due to the objective and subjective reasons the replacement works for the pump units were postponed, which resulted in the higher consumption of el. energy.

After the regulation works and clarification of the operation time-schedule of the pump units in “Artamet” pumping station, the pump units were put into major operation.

The maintenance of the borehole pump units was carried out by a professional organization on a contract basis, which resulted in a significant decrease of the pump breakdowns.

Newly constructed pumping station

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 28

QUARTERLY REPORT

2.1.2 Water meters, loggers

Operation and maintenance of water meters, installation of loggers:

During the 1st quarter of 2012 the staff of the Water Metering Division was studying the technical conditions of the operating metering devices through field visits and was repairing them where possible. 5 mechanical and 10 electro-magnetic bulk flow-meters were repaired in the water production systems of the Company with our own means.

Repair and regulation works for “Norashen” electro-magnetic bulk flow-meter.

The process for installation of the loggers for the water production facilities and the water metering equipment is continuous. During the quarter, 20 loggers have been installed in cooperation with the specialists of the corresponding contractor organization. “Norashen» water metering junction

Logger’s installation process

Installation and regulation works for the loggers Installation and regulation works for the loggers of of “Berdavan” pumping station bulk flow-meters “Alapars” pumping station bulk flow-meters

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 29

QUARTERLY REPORT Table - 6 Water Meters Installation Progress in service area

WATER METERS REQUIRED & INSTALLED

In entrance of Individual Bulk water Budgets Other apartment apartment of Private houses Total Including meters organizations organizations buildings building

SECTORS N

NAME

month

meters meters meters meters meters meters meters meters meters meters meters meters meters meters

Installed in reporting

required number of water required number of water

number of installed water number of installed water number of installed water number of installed water number of installed water number of installed water number of installed water

required numbersof water required numbersof water required numbersof water required numbersof water required numbersof water Not in working conditions Installed in reporting quart

number

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 North-West

1 Abovyan 1 18 308 34 2 719 20 948 2 215 3 761 7 65 128 678 5 378 25 504 - 14 20 72

2 Charencavan 0 9 178 18 1 658 9 052 1 037 3 090 11 65 107 371 2 991 12 605 40 70 33

3 Hrazdan 1 10 339 0 3 919 13 169 1 928 3 543 13 89 98 646 6 298 17 457 168 230 38

4 Dilijan 2 9 97 1 1 355 2 188 1 210 2 104 14 48 30 152 2 708 4 502 6 8 30

5 Ijevan 0 14 177 0 1 454 4 242 463 3 659 5 60 19 319 2 118 8 294 25 10 58

6 Stepanavan 1 48 148 34 1 006 4 065 2 428 8 302 7 103 62 397 3 652 12 949 72 98 81

7 Alaverdi 3 40 246 0 1 356 6 795 2 042 5 908 7 96 29 248 3 683 13 087 39 50 31

TOTAL 8 148 1493 87 13467 60459 11323 30367 64 526 473 2811 26828 94398 336 486 343

Center-West

1 Artashat 0 78 123 0 858 5 250 6 773 13 793 34 137 102 350 7 890 19 608 91 180 149

2 Vedi 0 28 159 0 931 5 501 4 960 7 803 32 79 91 344 6 173 13 755 40 74 208

3 Echmiadzin 0 85 247 0 536 9 052 7 704 12 102 48 101 56 698 8 591 22 038 39 162 238

4 Masis 14 17 69 0 552 4 097 2 813 8 046 18 71 36 515 3 502 12 746 88 126 103

5 Ashtarak 3 58 209 0 802 4 338 6 762 7 345 38 94 56 393 7 870 12 228 32 67 55

6 Arthik 9 63 257 0 1 756 3 760 7 794 5 553 48 117 78 352 9 942 9 845 31 75 57

TOTAL 26 329 1064 0 5435 31998 36806 54642 218 599 419 2652 43968 90220 321 684 810

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 30

QUARTERLY REPORT

South

1 Goris 0 13 154 0 443 3 132 798 4 141 19 75 48 225 1 462 7 586 15 20 30

2 Eghegnadzor 0 17 124 1 924 5 801 608 3 288 0 103 25 558 1 681 9 768 15 - 10 48

3 Sisian 1 13 97 0 192 3 765 259 1 915 2 73 10 260 561 6 026 - 20 - 80 19

4 Kapan 3 16 339 1 1 416 16 038 1 457 2 626 13 127 112 1 015 3 340 19 823 26 29 35

5 Gavar 11 46 120 28 1 972 2 869 9 790 8 682 59 126 149 372 12 101 12 123 22 37 124

6 Sevan 1 14 134 12 1 219 6 530 445 2 484 14 64 52 429 1 865 9 533 48 59 123

TOTAL 16 119 968 42 6 166 38 135 13 357 23 136 107 568 396 2 859 21 010 64 859 106 55 379

MAIN TOTAL 50 596 3 525 129 25 068 130 592 61 486 108 145 389 1 693 1 288 8 322 91 806 249 477 763 1 225 1 532

Note* 1.The report is prepared according to the data from the customer database and the branches.

2. Considering that the water to individual customers is supplied through more than one pipeline (feeder), the required quantity of water meter is calculated based on the number of customers, applying the k-1.2 index.

Table - 7

The number of the installed water meters in the 1st quarter of 2012

Branch January February March Total North-West 42 108 336 486 Center-West 39 324 321 684 South -132 81 106 55

TOTAL -51 513 763 1225

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 31

QUARTERLY REPORT

Diagram - 8

The process of assessment of the technical conditions of the old water meters existing in the stores of the Company has been completed. The broken-down and unrecoverable water metering equipments have been decommissioned and written off.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 32

QUARTERLY REPORT

2.2 Water Distribution

Activities of Distribution Division were planned to be organized more effective during the I Quarter of 2012, as year 2012 was announced by the General Director of the Company as the year of reduction of water losses. For this reason activities were implemented in Masis, Echmiadzin, Ashtarak, Hrazdan and Artashat towns.

The division has implemented daily supervision of water reservoirs of the service area of the Company, equipped with electronic level transmitters, DRRs operation schedules are developed and together with the Sectors regulated water supply is implemented. Water reservoirs supervision in electronic way

Every day through internet schedules, received on the basis of readings of level transmitters and loggers, installed on the water production units, are reviewed and analysis are implemented. Distribution Division underlines equal distribution of water volume in the distribution networks, which is the result for strictly following the foreseen schedules.

Kharberd water reservoir schedule by water level

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 33

QUARTERLY REPORT

Summary of repaired damages

During the I Quarter, together with the monthly reports, received from the Branches, all the damages sheets are checked, in the result of which defined damages are partially repaired by the Branches.

Damages repairing sheet

Reports summary

In the distribution network the following repairings were implemented: 2060 damages repairing, registration of 255 linear and partial repairing, 61 reinforcements. Average water supply duration during the I Quarter was equal to 15,20 hours, which comparing with the same period of the last year increased for about 1.07 hour.

Water meter installation in Artashat town

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 34

QUARTERLY REPORT

Table – 8 Operation and Maintenance of Water Transmission and Distribution Systems

Disconnctio n from the NUMBER OF BREAK_DOWNS NUMBER OF LIQUIDATED BREAK-DOWNS TOTAL NETWORK NETWORK PARTLY NETWORK LINEAR ARMATURE system EXAMINA REPAIRED REPAIRED REPAIRED TION MAIN downs INTERNAL ARMAT INTERNAL ILLEGALS PIPEL TOTAL MAIN PIPELINE ARMATURE TOTAL NAME OF NETWORK URE NETWORK

non-liquidated break- Other N REGIONAL INE Total total BRANCH cost other Total other Total other Total Total Total other Total other Total other Total other Total costs costs cost costs cost costs cost cost cost costs cost costs cost costs cost costs cost pc pc pc km pc pc pc pc pc pc pc pc pc pc thous. thous. thous. thous. thous. thous. thous. thous. thous. thous. thous. thous. thous. thous. thous. thous. thous. thous. AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36

CENTER- 42 152 778 30 444 1882 4 78 655 0 0 22 140 34 672 8 714 0 34 117 597 672 2606 11936 8 55 369 714 2778 12902 3452 16357 WEST

SOUTH 17 301 649 30 1171 1821 25 1146 1537 0 0 0 0 53 639 0 692 0 53 347 934 639 1401 7796 0 0 0 692 1748 8730 4366 12737

NORTH- 40 29 544 96 3050 5038 32 430 1176 0 0 0 0 62 582 10 654 0 62 105 1114 582 846 6711 10 207 232 654 1158 8056 4667 14814 WESR

TOTAL 99 482 1971 156 4664 8741 61 1654 3367 0 0 22 140 149 1893 18 2060 0 149 569 2645 1893 4853 26443 18 262 601 2060 5684 29688 12484 43908

CUMULATI 99 482 1971 156 4664 8741 61 1654 3367 0 0 22 140 149 1893 18 2060 0 149 569 2645 1893 4853 26443 18 262 601 2060 5684 29688 12484 43908 VE

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 35

QUARTERLY REPORT 2.2 Water Distribution

Diagram – 9

Table – 9

Network analyses

Water Transmission and Distribution systems Water Break- Water Water N Region distribution downs transmission Totsl (km) losses system piece / system (km) m3/day/km (km) km 1 2 3 4 5 6 7

Center-West 1025 1462 2487 45 0.29

South 844 977 1821 42 0.38

North-West 785 1232 2016 56 0.32

Total 2654 3671 6324 48 0.33

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 36

QUARTERLY REPORT

Diagram – 10

Number of Break-Downs on km water pipe

1.2 1 0.8 0.6 0.4 0.2 0 January February March I Quarter South 0.12 0.13 0.13 0.38 Center-West 0.08 0.10 0.1 0.29 North-West 0.09 0.11 0.13 0.32

Diagram – 11 Water losses – M3/day/km

160 140 120 100 80 60 40 20 0 January February March I Quarter South 41 42 42 42 Center-West 45 46 45 45 North-West 58 57 53 56

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 37

QUARTERLY REPORT

Public Services Regulating Committee Report

AWSC service time schedules to be issues in April have been edited and prepared for publishing, in compliance with RA Public services regulating committee N62N Decree requirements from 01.07.2004. Program values of water supply duration for 2013 have been submitted to the Public services regulating committee.

Water losses detection division started operation from Januar 1 of 2012. During the I Quarter of the actual year some activities were implemented, particularly in Artashat town on detection of losses on the internal network. In the result analysis system was built which includes data received by SEBA loggers, procured by the Company, which are received daily from the computer.

In Artashat town zoning activities were implemented, the aim of which was making the system more manageable, as well as to make easier the process of operation and losses detection. Illegal actions avoiding report form also was developed, which is presented by the Branches on every last working day of the week to the Distribution Division of the Company.

FLO DAR measuring equipment testing activities in Ashtarak town

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 38

QUARTERLY REPORT

Customers Approx. AWSC pipeline name/legal entity Date of Illegal pipeline pressure at Հ/Հ Sector Address/location DN, connected to Picture* (Ltd/ind. disconnection D= the point the illegal line D= enterp.)

1 2 3 4 5 6 7 8 9

Branch manager ______

Head of Exploitation Department ______

* ̳The pictures should be sent through //mobitowebe.com/ program

Diagram/Table 8

AWS CJSC "______" Branch Illegal connections avoiding report

During the present Quarter testing of FLO DAR water mains measuring device was implemented in Ashtarak town sewerage collector:

FLO DAR measuring device testing activities in Ashtarak town

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 39

QUARTERLY REPORT

2.3 Special Works

During the first quarter of 2012 the Special Works Department of the Exploitation Directorate has carried out works for the studies of the technical conditions of 13 floating valves, 23 pressure regulators installed and operated in the service area of the company, as well as provided technical assistance when necessary.

In particular, 7 out of the 13 installed floating valves were not working, because the floats were deeply immersed in the water, as well as due to the low level of the emergency discharge pipe. Relevant calculations have been done for the determining the force, which is pushing out the valves and the reasons for non-operation.

Qarashamb DRR

The technical condition of each valve was consequentially studied on site and the results showed that all valves, irrespective of the diameters, had been equipped with the same sized floats with broken integrity, which were full of water.

In order to increase the floating possibility and to correct the situation, injections with polyurethane have been made. Consequently, the push-out force increased correspondingly and the valve started operating normally after the installation. In cases of the low discharge pipe level, specially ordered foam plastic

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 40

QUARTERLY REPORT blocks with thickness of 10cm were added to the lower part of the float in a way developed in advance. As a result the valve started to close earlier – before the operation of the discharge pipe.

The 23 installed pressure regulators operate normally, but are not equipped with manometers. After the installation on sites they have been regulated approximately, so that the outlet pressure was sufficient for the necessary requirements, but the real pressure is not visible currently.

The Department has studied and is dealing with the operation and installation issues of the reagent facilities. The priority has been the installation of the reagent facility in Berd WTP, as well as the calculation and submission of the applications for purchase of the materials needed for the installation, based on the local and positional specifics of the given WTP.

Ashtarak DRR 2

As a result of the corresponding written communications, the unclear issues were clarified with “SEBA” company with regard to the permission to carry out the necessary modifications. During the reporting quarter, the Special Works Department was busy also with water metering and regulatory works, including the water supply and regulatory issues in Masis region villages, Abovyan town, as well as Ararat town. On April 2 the Department was supplemented with one more employee, which will allow more efficient organization for the implementation of the assigned issues and tasks.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 41

QUARTERLY REPORT

2.4 Wastewater

In the reporting quarter, as a result of the cooperation of the Head Office Wastewater Department and the Territorial Branches of the Company, repair and cleaning works of the sewerage collectors have been implemented for the improvement of the sewerage networks of Echmiadzin, Aparan and Ashtarak towns

A big blockage happened in the sewerage collector on М. Mashtots street of Echmiadzin town, which resulted in an abnormal operation of the sewerage network. With joint efforts of the Wastewater Department, “Center-West” territorial branch and “Echmiadzin” sector, the hidden manhole covers were found, large-scale cleaning works were implemented, and as a result, the normal operation of the sewerage system as well as the exploitation works were restored. It is worth to mention, that numerous domestic and medical items were found due to the cleaning works, which had been the reason for the blockage.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 42

QUARTERLY REPORT

A large blockage happened in the sewer located on Garegin Nzhdeh street of Aparan town, which resulted in the whole street being flooded with sewerage, which created an anti-sanitary situation. With joint efforts of the Wastewater Department, “Center-West” territorial branch and “Aparan” sector, numerous manholes, which had been left under the asphalt cover of the road, were found using a special tool. Cleaning works were carried out on the sewer. As a result, the normal operation of the sewerage system was restored and anti-sanitary situation was eliminated.

Measurement of the wastewater flow was done on the end part of the collector going out of Ashtarak town. The Wastewater Department and The Water Losses Detection Division of the Distribution Department carried out measurements using “FLO DAR” flow-meter designed for open flows. As a result, precise data was received.

During the reporting quarter, 35.9 km of sewers and 274 manholes were cleaned, 54 (558.5 m) sewers and 47 manholes were repaired and 1243 blockages were eliminated using the current operation expenses and without additional investments.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 43

QUARTERLY REPORT

Table –10 MAINTENANCE OF WASTEWATER COLLECTION SYSTEMS

Cleaned sewers Including Repaired sewers Repaired man-holes Cleaned manholes Cleared blockages Total Total fuel Total cons-n cost and of cons-n of հ/հ Branch Total cons-n of Total cons-n Echmiatsin Echmiatsin Other Total fuel Echmiatsin Other Total fuel of Echmiatsin Other Total fuel Other Total fuel Other Total reserve mat- reserve Total fuel cost >300mm <300mm costs cost reserve mat-s costs cost reserve mat-s costs cost costs cost costs fuel cost s materials Total cost

1000 1001 1002 1000 1001 1002 1000 1001 1000 1001 1002 1003 1004 1005 1006 km 1000 AMD km km Unit 1/m AMD AMD AMD Unit AMD AMD AMD Unit AMD AMD Unit AMD AMD AMD AMD AMD AMD AMD 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 1 North-West 25,45 1048,8 0,12 25,33 9 25 185,7 176,7 12,3 4 2,5 24 307,5 0 0 0 545 0,8 2867,5 189 4117 319,8 4436,8 4625,8 2 Center-West 0 0 0 0 13 221,5 231,8 132,1 1525,5 30 101,1 153,8 283,2 138 1,2 612,4 314 6,9 1328,1 341 2226,4 1808,7 4035,1 4376,1 3 South 10,487 1990,8 1,8 8,687 32 312 199,4 359 963,2 13 98,2 87,9 424,8 136 0 203,4 384 0 457,1 297,6 3098,2 1388 4486,2 4783,8

Total 35,937 3039,6 1,92 34,017 54 558,5 616,9 667,8 2501 47 201,8 265,7 1015,5 274 1,2 815,8 1243 7,7 4652,7 827,6 9441,6 3516,5 12958,1 13785,7

Annual Cumulative 35,937 3039,6 1,9 34,017 54 558,5 616,9 667,8 2501 47 201,8 265,7 1015,5 274 1,2 815,8 1243 7,7 4652,7 827,6 9441,6 3516,5 12958,1 13785,7

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 44

QUARTERLY REPORT

Diagram – 12

600 NUMBER OF REMOVAL OF OBSTRUCTIONS, MAINS AND MANHOLES REPAIRED

500

400

300

200

100

0 January February Marc I Quarter North-West 191 156 211 558 Center-West 166 154 175 495 South 191 188 186 565

Diagram – 13

MAINS CLEANED / km / 30 25 20 15 10 5 0 January February Marc I Quarter North-West 9,07 7,71 8,67 25,45 Center-West 0 0 0 0 South 2,84 3,43 4,22 10,49

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 45

QUARTERLY REPORT Diagram – 14

1.4 1.2 NUMBER OF OBSTRUCTIONS IN KM 1 0.8 0.6 0.4 0.2 0 January February March I Quarter North-West 0.19 0.16 0.21 0.56 Center-West 0.33 0.31 0.35 0.99 South 0.31 0.31 0.3 0.92

Diagram – 15

3 LENGTH OF CLEANED WASTEWATER PIPELINE % 2.5

2

1.5

1

0.5

0 January February March I Quarter North-West 0.91 0.78 0.87 2.56 Center-West 0 0 0 0 South 0.46 0.56 0.69 1.71

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 46

QUARTERLY REPORT

3.TECHNICAL DIRECTORATE

3.1 Technical investigation and design

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 47

QUARTERLY REPORT

The following works have been implemented in the reporting period for the technical studies and design:

The analysis-justification of the necessary indicators have been done and presented to the Investment Projects Coordination Department for the justification of the projects for the improvement of the rural communities water supply of Masis, Ashtarak and Echmiadzin towns and regions foreseen by the 2-nd loan investment of the WB.

The development of the additional justification documents for the terms of reference for the automation of the pumping stations and DRRs foreseen by the 2-nd loan investment of the WB have been done and presented to the Investment Projects Coordination Department. Discussion in the Ministry of Transport and Communications of RA for the technical issues connected with the relocation of the water mains of the communities in Ashtarak and Talin regions with regard to the construction of “North-South” highway. The selection and proposals for the new routes of the water mains have been made and presented to the designer, client and contractor organizations together with the corresponding justifications.

Works for relocation of the water mains

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 48

QUARTERLY REPORT

The technical study for directing the wastewater of Geghhovit village of RA Gegharkunik Marz to the sewerage system of Martuni town has been carried out; proposals for the improvement have been made and presented to the State Committee of Water Systems of RA.

Martuni town, breakdown on Geghhovit sewerage

The discussion for the 2013-2015 medium-term expenditure framework for the development of the water supply and wastewater sectors of Gegharkunik, Lori and Marzes of RA was carried out and the proposals were submitted to the State Committee of Water Systems of RA.

The framework of the application for the capital expenses, including the capital investments, being foreseen by the State Budget for the 2013-2015 MTE framework have been developed and presented to the Administrative Directorate.

The major repair and maintenance expenses package, which is foreseen at the own expenses of “Armwatersewerage” CJSC for 2013-2015 has been developed and presented to the Administrative Directorate.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 49

QUARTERLY REPORT Technical studies of the water mains being supplied from “Agarak” WTP of Syunik Marz have been carried out in cooperation with the Asset Division for the purposes of the system inventory.

The measurement of the regulation node of the pumping station for filter washing and DRRs was done in “Agarak” WTP and a proposal for the major rehabilitation was developed.

filters in “Agarak” WTP

The draft version of the decree of the Government of RA about submitting the weapons and ammunition registered in the balance of the company to the Police of RA was developed and submitted to the State Committee of Water Systems of RA.

The studies and corrections of the water supply system maps of RA Marzes are being done in cooperation with the Mapping Division.

Participation to the development of the draft decree of the Government of RA about “The development of the medium-term program for decreasing the seismic vulnerability of the special- and important-purpose seismic protection objects and increasing the seismic resistance level of the multi-apartment buildings, which have been built before 1989, up to the level corresponding with the seismic hazard”.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 50

QUARTERLY REPORT

The information required by the RA legislation about the activities of the company, water supply and wastewater systems of the regions under the service area of the company has been developed and provided to the Crisis Management Center of the RA Ministry of Emergency Situations.

Study and discussion of the design solutions and technological schemes, as well as the presentation of the requests of the Company regarding the implementation procedures and technical conditions were carried out for the construction of small HPPs on the transporting water mains of “Mantash-Artik”.

Justifications for the draft changes to the Decree of the RA Government N 1110-N from August 17, 2003 about postponing the payments of the nature protection fees in the cases of absence of wastewater treatment plants until their construction and commission have been prepared and presented to the State Committee of Water Systems of RA.

The necessary documents for the acquisition of the water use permit for the Aramus boreholes of RA Kotayk Marz have been developed and presented to the RA Ministry of Nature Protection for discussion.

Study and discussion of the technical conditions for the water supply of the newly constructed Sevan Court building were carried out together with the designer, client and construction organizations and proposals for the improvement of the water supply were presented.

The current water supply conditions and issues have been studies on field with the Head of Artsvanist community of RA Gegharkunik Marz, its Council members and water supply specialists and the approximate scale of the investments necessary for the improvement has been defined.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 51

QUARTERLY REPORT Study of the compliance of the completed works with the designs was carried out for the improvement works of - system of RA Marz (Dashtadem, Ddmasar and communities are benefiting from the system) and water supply of Qarakert community of Armavir Marz.

Technical conditions were developed for the following legal entities:

 For the water supply of “Getashen” district, which has been constructed in community of RA Ararat Marz for the refugees,  For the water supply of “Hayanist” military settlement of the military base 40359 of the Ministry of Defense,  For the water supply of “Sevan Mineral Water Plant” OJSC of RA Gegharkunik Marz,  For the water supply of the warehouse of the military base 51191 of the Ministry of Defense in RA Tavush Marz.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 52

QUARTERLY REPORT 3.2 Capital Activities Implementation

The following works have been done for the supervision of the capital works

The final performance certificate packages for the capital works, which were implemented based on the preliminary applications from the Regional Branches have been studied and submitted to the Cost Control and Internal Audit Department after the check-up by the Technical Department.

Field visits and control of the quality of works have been done for the partial internal repair works in the pumping stations and treatment plants buildings in the following objects defined by the Contract N 98/ from 17.05.11 and Contract Amendement N2:

"Golovino" WTP partial repair

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 53

QUARTERLY REPORT

 "Frolov" WTP partial repair,  "Golovino" WTP partial repair,  "Alapars" PS partial repair,  "Charentsavan" PS partial repair,  "Argel" PS partial repair, "Echmiadzin" Training Center partial repair.

"Frolov" WTP partial repair

Supervision of the quality of the works has been carried out for the repair works of the 6th floor of "Armwatersewerage" CJSC Head Office in accordance with the Contract AWSC 11-066/1 (N234/ ) from 01.12.2011, Contract Amendement N1 from 17.02.12 and Contract AWSC 12-12 N 40/ from 12.03.12.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 54

QUARTERLY REPORT 3.3 Mapping of Technical Systems

Mapping works using MapInfo software were implemented for the clarifications on the schematic layouts of the water supply systems of the Regional Branches of the Company, which included the location of the reservoirs, clarifications of the locations of pumping stations and water sources and the routes of the water mains.

The schematic layout of the water supply system of Gavar sector is presented below.

Final clarification and mapping with AutoCad and MapInfo software of the water supply internal distribution network of Tsakhkadzor town; the database of the water supply network has been established. Similar works are currently being done for the systems of Ijevan, Charentsavan towns and Berdavan village.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 55

QUARTERLY REPORT

The following picture presents a part of Tsakhkadzor water supply map and database in MapInfo format.

Mapping works for different divisions of the Company has been carried out during the quarter in accordance with the proposed issues.

The information about the real estate, which is in property of “Armwatersewerage” CJSC as of January 1, 2012 has been presented to RA State Committee of Water Systems in accordance with the format defined by the decree of the Government of RA N559-N from April 28, 2011. References have been prepared for registration in the accounting balance of “Armwatersewerage” CJSC of the objects, which have been formed in the result of the works carried out in frames of the investment projects of “Armwatersewerage” CJSC.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 56

QUARTERLY REPORT

An inventory of the goods and materials stock, which is present in the stores of the Head Office and 3 Regional Branches of “Armwatersewerage” CJSC and is issued on account, have been carried out in accordance with the order of the General Director of “Armwatersewerage” CJSC N72 dated on 24. 11.

2011. After the inventory, the works for writing off the physically and morally worn-out stock were carried out.

Works for signing the contract for donation of the land plots, which are the property of the communities, to the state are being carried out in cooperation with RA State Committee of Water Systems and the communities of Spitak, Saratovka and Novoseltsovo of Lori Marz in accordance with the decrees of the Government of RA N14-N, N15-N, N16-N dated on 12. 01. 2012. Following these, the works for the registration of the ownership rights will be implemented.

Works for signing the contract for donation of the land plots, which are the property of the communities, to the state are being carried out in cooperation with RA State Committee of Water Systems and the communities of Spitak, Saratovka and Novoseltsovo of Lori Marz in accordance with the decrees of the Government of RA N14-N, N15-N, N16-N dated on 12. 01. 2012. Following these, the works for the registration of the ownership rights will be implemented.

The works for the development of the auction procedure for the written off fixed assets are being implemented.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 57

QUARTERLY REPORT

3.4 Management of Company’s Assets

Preliminary measurements and study of the 16 boreholes of in Masis sector of “Center-West” Regional Branch have been carried out and the results have been presented to the State Committee of Water Systems of RA.

Ranchpar borehole

Inventory works for the L=3.7km, D=500mm technical water supply main and L=1.5km, D=90mm drinking water supply main from “Agarak” WTP of Karchevan community of Syunik Marz to “Agarak copper-molybdenum” plant was carried out, after which a contract was signed with “Mets Masreni” LLC for the implementation of M1:2000 scale surveying works for the above mentioned pipes.

“Agarak” water treatment plant

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 58

QUARTERLY REPORT

 Inventory works have been carried out in the Technical and Commercial Blocks of “Armwatersewerage” CJSC Head Office.  An accounting of the water metering chambers present in the 3 Regional Branches of “Armwatersewerage” CJSC has been implemented.  The decommissioned property present in the Head Office of “Armwatersewerage” CJSC, which is not subject to future use, has been transported to the Abovyan warehouse of the “North-West” Regional Branch of “Armwatersewerage” CJSC.  A corresponding documentation and registration of the internal moves of the property among the employees of the Head Office have been carried out.  The documents regarding the period before year 2008, which were stored in the Assets management division, have been submitted to the Central Archive of “Armwatersewerage” CJSC.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 59

QUARTERLY REPORT

3.5 Community assets registration

The lists of the communities included in the service area of “Armwatersewerage” CJSC have been summarized and developed by Marzes and Branches, following the necessity for signing free use contracts with the communities. Letters have been sent to the RA Ministry of Territorial Administration and The State Committee for Water Systems with this regard.

The lists received from the Commercial block of “Armwatersewerage” CJSC have been compared with the lists of communities received with letters from the three regional branches. The names of the new communities were added to the lists, which have applied in written to connect to “Armwatersewerage” CJSC system based on the decision of the community council.

We participated to the meeting held in Shirak Governor’s office on 14.02.12, where the issue of signing free use contracts with 37 communities of Shirak Marz was discussed. Later, issues regarding the water supply of several communities raised during the meeting were discussed in the Technical Department.

Tashir community

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 60

QUARTERLY REPORT

Taking into account the terms of the Decree of the RA

Government N 1851-N dated on 22.12.2011 and the possibilities provided by this Decree, an action plan was developed to organize the conclusion of the free use contracts with the communities in one of the Yerevan territorial divisions of the State Real Estate Cadastre Committee of RA Government and using the sample contract format developed by RA Cadastre.

Gavar town

The water pipelines registered in the balances of the three Regional Branches have been reassessed. The reassessment was done for the residual value by the sectors and sub-sectors.

“Aparan” sector: Water supply from Geghadzor system

Discussions were organized regarding the letter from the Bankruptcy Manager of “Watersewerage” CJSC Mr. G. Avagyan N20 from 21. 02 .12 related to the non-transferred part of the assets with a total value of 3.3 bln. AMD, which should be transferred to “Watersewerage” CJSC with the separation balance of “Armwatersewerage” CJSC in accordance with the decree of the Government of RA N1458-A dated on October 7, 2004.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 61

QUARTERLY REPORT

The issue of the assets, which have been transferred to “Watersewerage” CJSC but are still operated by “Armwatersewerage” CJSC has been also discussed. “Watersewerage” CJSC proposes to alienate these assets with a priority order and a direct transaction to “Armwatersewerage” CJSC.

With this regard a decision was made to apply to the State Committee of Water Systems.

Discussions were held with regard to the letter from the Manager of “Watersewerage” CJSC Mr. G. Avagyan N25 from 15.03.12 about dismantling the “Agarak-” d=600mm pipeline with the length of 16.2km which is located in “Alaverdi” sector. A written answer was given to the issue raised in the letter.

Several letters to the Chairman of the State

Committee of Water Systems of RA Ministry of Territorial Administration were prepared. Handover of assets in Talin region

Summary/ Planning for the next quarter

1. Ensure the process for signing the free use contracts in accordance with the time-schedule.

2. Carry out preparatory works for the registration of servitudes for the water pipelines, which are registered in the balances of the Regional Branches of “Armwatersewerage” CJSC.

3. In cooperation with the State Committee of Water Systems, undertake measures for finding solutions for the issue of the fixed assets, which have been transferred to “Watersewerage” CJSC but are still operated by “Armwatersewerage” CJSC.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 62

QUARTERLY REPORT

3.6 Company’s services 3.6.1 Procurment

Table – 11

PROCUREMENT AMMOUNT, AMD

1. Car services, petrol diesel and gas 85 258 300

2. Pipes, fittings, valves and other 0

3. Water chlorination 1 383 571

4. Office supply, IT and cellular phones 4 545 926

5. Safety devices 13 853 900

6. Equipment for works 1 287 646

7. Other works/ goods 8 170 230

8. Echmiatsin Training Center 0

9. Laboratories 1 748 736

10. Publications and TV broadcasting. 6 694 200

TOTAL ALLOCATED 122 942 509

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 63

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3.6.2 Transport

Gas filling system: In I quarter the transport facilities equipped with gas bottle systems and operating with natural gas have saved around AMD 3 000 000 /three million/ due to the differences of the natural gas and petrol prices. Fleet maintenance program: Transportation Division of AWSC has completed the process of the distribution of the tires required for the transportation means of the Company.

VAZ 2020 car at the carwash New Holland excavator lubrication

Broken connection rod and shell of Kamaz truck It was not possible to continue even with the snow pump bike

Certification of gas bottles: The works for testing and certification of the gas bottles for the vehicles equipped with more than one gas bottle have started. Inventory:The Transportation division has completed the inventory works for 2012. Technical observation -2012: The Transportation division has started the obligatory technical observation works for 2012.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 64

QUARTERLY REPORT

3.7 Water Quality

During the reporting quarter laboratories of the Company have implemented about 16.4 thousand residual chlorine, 4.2 thousand samples bacteriological and 290 samples general and physic-chemical investigations. Deviations from the bacteriological indicators were equal to 1.4%.

New laboratory in Artashat

In the frame of new bac-laboratories organization program a laboratory was constructed in Gavar Sector newly constructed administrative building.

New laboratory in Masis

Water quality analysis annual schedules were developed and brought to standard forms in the beginning of the year. Sampling addresses and residual chlorine identification contact points were reviewed. Bacteriological investigation requirements were recalculated. Approved schedules were agreed with the Marzes sanitary Doctors.

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In the laboratories of the Company installation of computers and network is in the process of accomplishment, presently 16 laboratories out of 21 are connected to the network. Discussions are held with the Heads of regional laboratories on data transfer systems and organization of database. Standards forms were developed and process of digitization of residual chlorine, bacteriological, general and physic-chemical analysis results has started.

A training on “Active, chlorine, value, free and linked residual chlorine“ was organized for the staff of laboratories of North-West and Centre-West regional branches.

Table – 12 Water quality analysis at water intake points (underground and surface sources)

Microbiological analyses

Water intake Number of Number of N Number of planned deviations (Spring, WTP, PS) planned samples among the

Number of samples actually actually taken physicochemical

analysesincluding taken samples

generalized analyses Number customerof 1 2 3 4 5 6 7

“North-West” Regional Branch

1 Makravan 4 12 176 1 1 1 0

2 Aramus 1 829 1 1 1 0

3 Akunq 261 1 3 3 1

4 Bujakan 362 0 0 0 0

5 Nurnus 2 245 1 4 4 3

6 Alapars 2 725 1 1 1 0

7 Solak 313 1 1 1 1

8 Gyumush 522 1 1 1 0

9 Fantan 169 1 1 1 0

10 Makravan 2 5 700 1 1 1 1

11 Makravan 3 2 775 1 1 1 1

12 Tegenis 77 1 1 1 1

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Microbiological analyses

Water intake Number of Number of N Number of planned deviations (Spring, WTP, PS) planned samples among the

Number of samples actually actually taken physicochemical

analysesincluding taken samples

generalized analyses Number customerof 1 2 3 4 5 6 7

13 Ulashik 1 0 0 0 0

14 Dilijan water production points 3 058 13 13 13 5

15 Ijevan water production points 3 490 8 8 8 7

16 Azatamut (not serviced) 0 0 0 0 0

17 Berd water production points 1 448 4 4 4 1

18 Lori-Berd, Agarak 5 759 2 2 2 1

19 (back up) 0 1 1 1 1

20 Berdavan 1 601 1 1 1 1

21 Noyemberyan water production points 57 2 2 2 2

22 , Jrashen 2 313 2 2 2 0

23 Chakhkali 818 1 1 1 0

24 Ghazanchi 180 1 1 1 1

25 Spitak bore hole N. 1 40 0 1 1 0

26 Spitak bore hole N .2 50 1 1 1 0

27 Gjulidar 300 1 1 1 1

28 Getavan 433 1 1 1 1

29 Novoseltsovo 3 403 1 1 1 0

30 Katnakhbyur 500 1 1 1 1

31 Sevaberd 7 1 1 1 1

Total 52 612 52 58 58 31

“Center-West” Regional Branch

1 Garni 26 449 5 5 5 0

2 Bazmagbyur 11 051 1 1 1 0

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 67

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Microbiological analyses

Water intake Number of Number of N Number of planned deviations (Spring, WTP, PS) planned samples among the

Number of samples actually actually taken physicochemical

analysesincluding taken samples

generalized analyses Number customerof 1 2 3 4 5 6 7

3 9 539 1 1 1 0

4 Artamet 2 1 1 1 0

5 Kozdashen 2 1 1 1 0

6 Araratyan 8 749 2 2 2 0

7 Jermanis 1 880 1 1 1 0

8 , Sagmusavan, Artak 2 255 3 3 3 1

9 Wosketas 3 1 1 1 0

10 Karbi 3 000 1 1 1 0

11 Eznak 1 137 1 1 1 0

12 Ortachi 223 1 1 1 1

13 Geghadzor 861 1 1 1 1

14 Mantash water source 3 082 1 1 1 0

15 Mantash pond 1 761 4 33 25 0

16 Katnakhbyur, N809 1 068 1 1 1 1

17 Zovasar, Jinj Akner 110 2 2 2 2

18 Dagdzutner 593 1 1 1 0

19 Sari 80 1 1 1 0

20 Gazanchi 155 1 1 1 0

21 Bavra 96 1 1 1 0

22 Lusagbyur 112 1 1 1 0

23 Gharaghachi 90 1 1 1 0

Total 72 298 34 63 55 6

“South” Regional Branch

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 68

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Microbiological analyses

Water intake Number of Number of N Number of planned deviations (Spring, WTP, PS) planned samples among the

Number of samples actually actually taken physicochemical

analysesincluding taken samples

generalized analyses Number customerof 1 2 3 4 5 6 7

1 Shaqe 3 313 1 1 1 0

2 Zor-Zor 1 0 0 0 0

3 Mukhuturyan 942 1 1 1 1

4 Mukhuturyan, 5 164 1 1 1 1

5 Geghi WTP 7 706 5 4 4 4

6 Surin Kap, Jrakhor 400 1 1 1 1

7 Vachagan WTP 25 4 3 3 2

8 Chanakhchi WTP 155 4 3 3 2

9 Agarak WTP 1 124 3 3 3 3

10 Setenc 250 1 1 1 0

11 Meghri WTP 818 3 3 3 3

12 Egheghnadzor 2 543 3 3 3 2

13 Bazmagbyur 1 303 1 1 1 1

14 Mets Aghbyur 430 1 1 1 1

15 Jrasar 1 048 1 1 1 0

16 Dzknget (not serviced) 0 0 0 0 0

17 Lchashen 4 327 1 1 1 0

18 Hatsarat 5 191 1 1 1 0

19 Kaleri 100 1 1 1 0

20 Sarukhan 1 117 1 1 1 0

21 Gandzak 530 1 1 1 0

22 Chambarak water production points 583 2 2 2 2

23 Tsakqar 1 430 1 1 1 0

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 69

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Microbiological analyses

Water intake Number of Number of N Number of planned deviations (Spring, WTP, PS) planned samples among the

Number of samples actually actually taken physicochemical

analysesincluding taken samples

generalized analyses Number customerof 1 2 3 4 5 6 7

24 Hopoyi Var 550 1 1 1 1

25 Akunq 610 1 1 1 1

26 St.Vardan 365 1 1 1 1

27 Akner 665 1 1 1 1

28 Shat Jreq 699 1 1 1 1

Total 41 389 43 40 40 28

166 129 161 153 65 Grand Total 299

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 70

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Table - 13 Analysis of water taken from the pressure point, before the distribution network

Microbiological analyses

Number of Number of deviations

N Sectors Number of % of deviations including including

planned among the planned among the actually samples actually

Number of Number samples taken samples

actually taken taken

physicochemical physicochemical

analyses generalized analyses generalized

Number of customer of Number samples

1 2 3 4 5 6 7 8

North-West Region

1 Abovyan 10 866 3 63 63 0 0.0

2 Bjureghavan 2 245 1 13 13 0 0.0

3 Charentsavan 7 193 6 78 78 0 0.0

4 Hrazdan 8 587 1 37 37 0 0.0

5 Tsaghkadzor 264 1 13 13 0 0.0

6 Dilijan 3 058 3 59 59 0 0.0

7 Ijevan 3 490 1 18 18 0 0.0

8 Berd 1 448 3 59 59 0 0.0

9 Alaverdi 5 759 5 64 64 0 0.0

10 Noyemberyan 1 658 2 26 26 0 0.0

11 Stepanavan 2 880 2 26 26 1 3.8

12 Spitak 3 401 1 13 13 0 0.0

13 Tashir 1 763 2 26 26 0 0.0

Total 52 612 31 495 495 1 0.2

Center-West Region

1 Artashat 17 861 7 44 44 0 0.0

2 Echmiatsin 17 680 4 88 88 0 0.0

3 Masis 8 749 2 12 12 0 0.0

4 Vedi 7 395 5 70 69 0 0.0

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 71

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Microbiological analyses

Number of Number of deviations

N Sectors Number of % of deviations including including

planned among the planned among the actually samples actually

Number of Number samples taken samples

actually taken taken

physicochemical physicochemical

analyses generalized analyses generalized

Number of customer of Number samples

1 2 3 4 5 6 7 8

5 Ararat 3 073 2 28 27 0 0.0

6 Ashtarak 8 172 12 94 94 0 0.0

7 Aparan 2 221 2 24 24 0 0.0

8 Arthik 4 843 4 72 72 0 0.0

9 Talin 1 178 5 64 64 0 0.0

10 Ashotsk 1 126 14 83 83 0 0.0

Total 72 298 57 579 577 0 0.0

South Region

1 Sisian 3 579 2 18 18 0 0.0

2 Goris 5 840 1 24 24 0 0.0

3 Kapan 8 286 43 216 216 0 0.0

4 Meghri 2 192 5 177 177 0 0.0

5 Egheghnadzor 2 543 3 18 18 0 0.0

6 Vayq 1 733 2 24 24 0 0.0

7 Jermuk 1 048 1 12 12 0 0.0

8 Sevan 4 911 2 36 36 0 0.0

9 Chambarak 583 1 12 7 0 0.0

10 Gavar 6 354 10 39 39 0 0.0

11 Martuni 1 980 2 12 10 0 0.0

12 Vardenis 2 339 1 12 6 0 0.0

Total 41388 73 600 587 0 0.0

Grand Total 166 298 161 1 674 1 659 1 0.1

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 72

QUARTERLY REPORT

Table - 14 Water quality investigation in the distribution network Microbiological analyses

Number of N Sectors Number of customers Number of Number of % of deviations deviatioons among planned planned samples among the actually the actually taken samples actually taken taken samples samples

1 2 3 4 5 6 7

North-West Regional Branch

1 Abovyan 10 866 114 114 3 2.6

2 Byureghavan 2 244 15 15 0 0.0

3 CHarencavan 7 193 84 84 2 2.4

4 Hrazdan 8 587 87 87 0 0.0

5 Tsakhkadzor 263 6 6 1 16.7

6 Dilijan 3 058 30 30 4 13.3

7 Ijevan 3 490 30 30 0 0.0

8 Berd 1 448 15 15 1 6.7

9 Alaverdi 5 759 114 114 3 2.6

10 Noyemberyan 1 658 21 21 0 0.0

11 Stepanavan 2 875 33 33 3 9.1

12 Spitak 3 399 54 54 13 24.1

13 tashir 1 756 27 27 3 11.1

Total 52 596 630 630 33 5.2

Center-West Regional Branch

1 Artashat 17 861 227 224 0 0.0

2 Echmiatsin 17 676 227 225 0 0.0

3 Masis 8 749 126 126 0 0.0

4 Vedi 7 388 99 98 0 0.0

5 Ararat 3 073 17 16 0 0.0

6 Ashtarak 8 168 84 83 0 0.0

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 73

QUARTERLY REPORT Microbiological analyses Number of N Sectors Number of customers Number of Number of % of deviations deviatioons among planned planned samples among the actually the actually taken samples actually taken taken samples samples

1 2 3 4 5 6 7

7 Aparan 2 221 43 41 1 2.4

8 Arthik 4 838 86 81 6 7.4

9 Talin 1 162 12 12 0 0.0

10 Ashocq 1 126 80 80 0 0.0

Total 72 262 1 001 986 7 0.7

South Regional Branch

1 Sisian 3 579 60 60 0 0.0

2 Goris 5 840 99 99 0 0.0

3 Kapan 8 286 162 162 4 2.5

4 Meghri 2 192 42 42 2 4.8

5 Yeghegnadzor 2 543 39 39 2 5.1

6 Vayq 1 733 30 30 0 0.0

7 Jermuk 1 048 30 30 0 0.0

8 Sevan 4 911 105 105 3 2.9

9 Chambarak 583 12 12 1 8.3

10 Gavar 6 354 90 90 3 3.3

11 Martuni 1 980 33 32 0 0.0

12 Vardenis 2 339 30 30 0 0.0

Total 41 388 732 731 15 2.1

Grand Total 166 246 2 363 2 347 55 2.3

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 74

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Table - 15 Potable water disinfection control Disinfectants used / kg Disinfectants used / kg Water intake Number of Within distribution N Before distribution network customers Chlorine Chlorine network (Spring, WTP, PS ) gas gas Total Deviations Total deviations

1 2 3 4 5 6 7 8 9

North –West Regional Branch

1 Maqravan 4 12 176 2 894 0 284 1 57 4

2 Aramus 1 829 111 130 174 16 15 0

3 Akunq 261 0 0 0 0 0 0

4 Buzhakan 362 0 35 236 31 0 0

5 Nurnus 2 245 117 6 245 3 11 0

6 Alapars 2 725 179 13 87 0 2 0

7 Solak 313 39 0 54 0 0 0

8 Gyumush 522 58 0 57 0 0 0

9 Fantan 169 0 27 102 0 0 0

10 Maqravan 2 5 700 1 409 20 302 0 0 0

11 Maqravan 3 2 775 455 0 162 0 0 0

12 Teghenis 77 0 31 0 0 0 0

13 Ulashik 1 0 19 0 0 0 0

14 WI-s in Dilijan town 3 058 515 41 734 11 0 0

15 WI-s in Ijevan town 3 490 167 162 223 10 43 2

16 Azatamut 0 0 0 0 0 0 0

17 Water intakes in Berd town 1 448 170 0 270 0 8 0

18 Lori – Berd, Agarak 5 759 911 60 356 8 0 0

19 Ayrum 0 0 0 0 0 0 0

20 Berdavan 1 601 0 91 384 0 0 0

Water intakes in Noyemberyan 21 57 0 9 192 0 0 0 town

22 Chakhkal 818 0 130 114 8 2 0

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 75

QUARTERLY REPORT Disinfectants used / kg Disinfectants used / kg Water intake Number of Within distribution N Before distribution network customers Chlorine Chlorine network (Spring, WTP, PS ) gas gas Total Deviations Total deviations

1 2 3 4 5 6 7 8 9

23 Water intakes in Spitak town 2 583 90 30 219 17 14 5

24 Gyulidar 300 0 15 213 4 9 2

25 Getavan 433 104 62 51 7 22 5

26 Novoseltsovo 3 403 381 11 422 11 8 0

27 Katnaghbyur 500 0 22 0 0 0 0

28 Sevaberd 7 0 22 0 0 0 0

Total 52 612 7 600 936 4 881 127 191 18

Center- West Regional Branch

1 Garni 26 449 3 092 16.5 546 0 713 0

2 Bazmaghbyur 11 051 714 40 232 0 316 0

3 Ghazaravan 9 539 1 630 120 277 0 207 0

4 Artamet 2 0 0 0 0 0 0

5 Kozdashen 2 0 0 0 0 0 0

6 Araratyan 1, 2 8 749 1 804 50 204 0 406 2

7 Jermanis 1 880 152 0 240 0 64 0

Artashavan, , 8 2 255 470 150 261 0 66 0 Artak

9 3 0 10 3 1 0 0

10 Karbi 3 000 119 0 100 0 10 0

11 Eznak 1 137 175 30 95 0 91 0

12 Ortachia 223 0 20 0 0 2 2

13 Geghadzor 861 0 82 7 0 26 4

14 Mantash spring 3 082 938 12 231 2 126 1

15 Mantash rezervoir 1 761 0 0 0 0 0 0

16 Kentaghbyur , N809 1 068 73.3 11 236 0 50 3

17 Zovasar, Jinj Akner 110 43.7 65 86 0 13 1

18 Daghdzutner 593 0 102 163 0 141 0

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 76

QUARTERLY REPORT Disinfectants used / kg Disinfectants used / kg Water intake Number of Within distribution N Before distribution network customers Chlorine Chlorine network (Spring, WTP, PS ) gas gas Total Deviations Total deviations

1 2 3 4 5 6 7 8 9

19 Sari 80 0 28.1 41 0 24 0

20 Xazanchi 155 0 41.2 71 0 36 0

21 Bavra 96 0 15.3 58 0 12 0

22 Lusaghbyur 112 0 25.2 81 0 24 0

23 Gharaghachi 90 0 22.7 64 0 37 0

Total 72 298 9 211 841 2 996 3 2 364 13

South Regional Branch

1 Shaqe 3 313 128 40 431 0 144 0

2 Zor – Zor 1 0 0 0 0 0 0

3 Mukhuturyan 942 0 0 0 0 0 0

4 Mukhuturyan, Akner 5 164 773 20 252 0 340 0

Geghi WTP , Surin kap, 5 8 106 2343 0 281 0 481 2 Jrakhor

6 Vachagan WTP 25 0 18 30 0 42 0

7 Chankhchi WTP 155 817 20 118 0 24 6

8 Agaraki WTP 1 124 114 70 33 0 136 7

9 Setents 250 31 3 22 0 91 6

10 Meghri WTP 818 100 104 16 0 67 14

11 Water intakes in Yeghegnadzor 2 543 0 108 114 0 156 6

12 Bazmaghbyur 1 303 138 12 229 0 267 0

13 Metsaghbyur 430 27 0 286 0 86 0

14 Jrasar 1 048 64 0 121 0 152 0

15 Dzknget 0 0 0 0 0 0 0

16 Lchashen 4 327 275 104 119 2 163 8

17 Hatsarat 5 191 781 0 178 0 131 0

18 Kaler 100 0 27 107 0 85 0

19 Sarukhan 1 117 56 0 107 0 92 0

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 77

QUARTERLY REPORT Disinfectants used / kg Disinfectants used / kg Water intake Number of Within distribution N Before distribution network customers Chlorine Chlorine network (Spring, WTP, PS ) gas gas Total Deviations Total deviations

1 2 3 4 5 6 7 8 9

20 Gandzak 530 44 5 43 0 128 0

Water intakes in Chambarak 21 583 0 72 29 2 67 5 town

22 Tsakqar 1 430 0 0 0 0 0 0

23 Hopoyi var 550 0 102 110 0 202 0

24 Akunq 610 0 10 19 0 33 5

25 Surb Vardan 365 0 4 2 0 4 2

26 Akner 665 145 0 131 0 111 4

27 Shat jreq 699 146 0 103 0 125 7

Total 41 389 5 982 719 2 881 4 3 127 72

Grand Total 166 299 22 793 2 496 10 758 134 5 682 103

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 78

QUARTERLY REPORT

3.7.1 Natural resource utilization

Natural resources utilization fee during the reporting quarter of the Company was equal to 5.2 mln. AMD, nature protection fee 8.0 mln. AMD (about 1.1 mln. AMD by «3» coefficient),

Table – 16

Natural resources utilization and nature protection fees Calculated natural resources utilization fee Calculated nature protection fee (thousand AMD) (thousand AMD) Sector Underground Underground Surface water Surface water water water

North-West RB

Abovyan 0.0 404.8 404.8 0.0 0.0 0.0

Hrazdan 11.8 435.3 447.1 629.3 46.4 675.7

Charentsavan 0.0 282.7 282.7 0.0 0.0 0.0

Ijevan 15.8 74.9 90.7 412.4 23.7 436.1

Dilijan 35.6 2.0 37.6 139.6 30.4 170.0

Alaverdi 0.0 311.8 311.8 256.7 68.4 325.1

Stepanavan 29.6 293.7 323.3 745.6 24.3 769.9

Total 92.8 1 805.2 1 898.0 2 183.6 193.2 2376.8

“Center-West” Regional Branch

Artashat 0.0 346.9 346.9 223.0 178.3 401.3

Echmiatsin 0.0 437.6 437.6 680.2 401.3 1081.5

Masis 0.0 192.2 192.2 507.5 93.3 600.8

Vedi 0.0 182.2 182.2 435.8 87.2 523.0

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 79

QUARTERLY REPORT Calculated natural resources utilization fee Calculated nature protection fee (thousand AMD) (thousand AMD) Sector Underground Underground Surface water Surface water water water

Ashtarak 0.0 302.0 302.0 332.5 4.4 336.9

Artik 0.0 227.2 227.2 221.2 0.0 221.2

Total 0.0 1 688.1 1 688.1 2 400.2 764.5 3164.7

“South” Regional Branch

Sisian 0.0 122.2 122.2 650.3 0.0 650.3

Goris 0.0 194.7 194.7 134.4 107.6 242.0

Kapan 135.0 129.5 264.5 524.9 29.3 554.2

Yeghegnadzor 0.0 225.9 225.9 202.0 11.0 213.0

Sevan 0.0 263.2 263.2 317.2 0.0 317.2

Gavar 0.0 546.8 546.8 522.2 0.0 522.2

Total 135.0 1482.3 1617.3 2 351.0 147.9 2498.9

227.8 4975.6 5203.4 6 934.8 1105.6 8040.4 Grand Total

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 80

QUARTERLY REPORT

3.8 “Locator” monitoring program

Control of vehicles through «Locator» monitoring program

Daily activities on antitheft control of vehicles operated by the Company are ongoing. Despite of increase of indicator for using vehicles during weekends and mileage for January - March, connected with ensuring water supply schedule and big damages operative repair activities, anyways, in the result of permanent supervision of the division, risks of useless operation of the vehicles for the above mentioned activities were avoided.

Control of vehicles through Locator monitoring program

GPS devices testing, sealing activities

Meantime, together with the expert of “Locator” Company, the Department has organized installation of another 5 GPS devices, as well as technical maintenance, sealing, mileage readings of “Locator” monitoring system data control of GPS devices, installed on 40 vehicles of the other 15 Sectors of the Company. In the result replacement of GPS/GPRS antennas, SIM cards, connection cables and reprogramming of GPS device of 16 vehicles was implemented. Sealing of GPS device

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 81

QUARTERLY REPORT

Diagram – 16 Mileage of transportation means of the Company during weekends

12 000 km

10 000 km

8 000 km

6 000 km

4 000 km

2 000 km

0 km January February March

Diagram -17 Mileage of transportation means during weekends by structural departments

Head North - Office West 1 804 km 3 992 km 25 % 12 % Center - South 7 214 km West 2 721 km 46 % 17%

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 82

QUARTERLY REPORT

4. QUALITY, SAFETY, ENVIRONMENT

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 83

QUARTERLY REPORT

4. Quality, Safety

Since the first quarter of 2012, the department of quality and the department of technical security and work defence have used the team-work method by using the main directives of the concept of the QSE management, that refer to these fields.

1.The method of the work, using tools,

2.The methods of self defence,

3.The observetion associated with the exploration of the QSE risks,

4.Inadmissibility and recovery actions,

5.Informing the staff about the QSE management concept.

As an above mention directives’ main using internal place have been chosen the company’s hidrotechnical structures, and as an external place the construction sites of construction and mounting work doing by the creditors with the help of the credit investments in the company’s system.

For the effective organization and application of the above mentioned, the following documents, with the signature of the General Director were developed and put into action: 1.”Guideline on analysis, classification and estimation of technical risks”,the purpose of which is to enhance the level of obligation of reducing the risks, that can have an influence on the environment and to the company’s staff health and life and the mechanisms of defence 2.”QSE compliance control sheets» by control objects specifications. (HT facilities,construction sites,etc.)

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 84

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“Guideline on analysis, classification and estimation of technical risks”

In the field of company’s Labor Protection and Technical Safety purchase plan of 2010 essential goods and services” there have been obtained 330 pair of summer and 580 pair of winter working boots, 20 of welder overclothings,shield,shoe, 2 antispacecirculating chain, 50 collection of medicine.

Obtained working boots

There have been organized checking visits to Charentsavan, Hrazdan,Sevan, Dilijan, Masis, Edjmiatsin, Berd, Noyemberyan , Alaverdi,Spitak,Stepanavan .There have been checked the doing quality of Labor. Protection and Technical Safety claims,exploitation and maintenance of commands by the exploitation groups and and by the HT facilities exploiting staff .

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 85

QUARTERLY REPORT

There have been given commands and directions to vanish the defects.Simultaneously there have been presented the essential basis of management of QSE risks and their using necessity in the useful management of the work.

LPMs pump remote control boards (Araratyan1,2 pomping station)

For the technical security specialists of the “North-East” and “Centre-East” branches in The Technical Security National Centre there have been planned the professional lessons for Dangerous objects exploration, management and were given certificates.

On the 30.06.2010. N50 command of the company’s chief director ,there have been done revise visits to the Gavar, Martuni, Vardenis and Hrazdan construction sites,where there were done constructin and montage work on credit programs, to estimate Labor Protection and Technical Safety risks, so on.The problems,that were concerned to the providing of the security were presented to the persons,that had a responsibility for that work.

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 86

QUARTERLY REPORT

5. ADMINISTRATION

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 87

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5.1 Finance and Accounting

Table – 17

Subsidy From RA Government

RECEIVED AMOUNT MONTH 2012 COMMENTS (mln AMD)

0,59 salary

5,20 payment for water use

JANUARY 67,63 8,23 natural resources protection fee

1,27 mandatory payments for

Regulatory Committee

79,54 salary

FEBRUARY 67,63 10,42 income tax

25,97 social security payment

MARCH 67,03 69,88 salary

TOTAL

AMOUNT 202,3

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 88

QUARTERLY REPORT

Table – 18

INFORMATION CONCERNING INCOMES AND EXPENSES OF AWS CJSC IN I QUARTER, 2012

ARMENIAN WATER AND SEWERAGE COMPANY CJSC | January- March 2012 89

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Diagram – 18 CAHS FLOW

* Internal Cash Flow isn’t including in the Table 16

** The cash drive of the ADB’s Loan Project wasn’t included in the Table 16

ARMENIAN WATER AND SEWERAGE COMPANY CJSC | January- March 2012 90

QUARTERLY REPORT

5.2 Human Resources

In the first quarter of 2011 the following activities were performed:

. Previous year's data was summarized; internal reports and report to the state bodies have been made and submitted in a timely manner; . Organization and implementation of the processes of HR recording and documentation (changes in employment contracts) according to the RA Labor Code. . Constant work with 1C Accounting and HR software, correction of the input data. . Assistance to Trade union to organize and implement International Women's Day events.

Diagram - 19

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Simultaneously the following activities performed have ongoing character:

. Formulation and maintenance of HR documentation . Supervision over implementation of human resources policy of the regional branches of the Company in the following aspects: - Employment contracts/agreements with employees - Provision of annual vacation to the employees - Checking salary applications - Collection, summary and analysis of data on gender, age, work experience in AWSC and education level of the Company's staff - Analyze staff turnover

. With the Trade Union: - The list of the Company's employees and their family members are regularly updated (according to the age and gender) and all required information is provided to the Trade Union

The protocols and acts are created concerning implemented works . the Ministry of Social Security of RA: - Submission of relevant reports - Corrective activities aimed at amendments of personal statements submitted to the Ministry since 2004 . Banks: - Each month the payment cards are checked and the list is prepared to re-issue the cards - Applications for new employees are submitted - Notification and presentation to the employees of any changes in the terms and conditions of provision of overdrafts

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5.3 Training Center

At first quarter of 2012 Department and development Department summarized the works implemented last year as well as the evaluation of the results of the organized trainings. The Department fulfilled the postponed trainings of 2011, also finalized the annually plan of works for 2012.

According to above-mentioned plan in 2012 training and development programs are classified according the following priorities:

1. Mandatory programs that will be implemented according the internal strategy of Company 2. Training programs to raise the professional skills of employees 3. Special trainings tied with the changes in Company as well as with the interesting offers from partner organizations.

Training for employees of Technical Block

Discussion about information exchange and creation of databases. 8 employees from Regional Branches participated.

Information exchange and creation of databases discussion at the Central Laboratory.

During the reporting period safety specialist of North-West and South branches of Company passed special training and received appropriate certification at the National Safety Center of RA.

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Basic computer skills trainings planned in 2011 for laboratory specialists was finalized alongside with workshop session for exploitation employees of North-West branch about DDR monitoring and increasing the efficiency of water sources’ usage.

Head office and branches’ HR specialists’ and lawyers’ training

Special consulting provided to 9 HR specialists and lawyers from the head office and branches to improve HR administration.

HR specialists’ and layers’ consulting at “Gortsq” LLC office. Training for sectors heads of exploitation

DDR monitoring and increasing the efficiency of water sources’ usage training for 22 appropriate employees.

DDR monitoring and increasing the efficiency of water sources’ usage training at the Training Center

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Table - 19 List of training during First Quarter

Number of Quantity N Program Name Training Theme participants by days

Consulting to improve human resources 1 Training for HR specialists and 9 1 lawyers from the head office and management. branches.

Training for employees of Discussion about Information exchange 2 4 1 Technical Block and creation of databases.

Training for employees of Technical Block Technical safety training and 3 2 2 specialization

4 Exploitation senior staff training DDR monitoring and increasing the 22 1 efficiency of water sources’ usage training

5 Exploitation senior staff training Snowmobile driving training 18 1

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5.4 Legal And Insurance

. 718 cases with total amount of AMD 63 501 700 were submitted tot he court.

. 629 cases with total amount of AMD 54 951 200 were satisfied by the court.

. 22 748 655 was repaid as a result of different actions of legal charachter, including previous pending cases.

During the reporting period AMD 2 138 555 was confiscated due the legal actions initiated by the Department which was included in the collected amount constituting AMD 22 748 655 .

The main directions of the Department activities were protection of Company’s legitimate interests in different court instances, coordination of the works of regional branch lawyers, organization of Company’s property insurance activities, as well as provision of legal consultancy tot he management.

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6. PUBLIC RELATIONS

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6.1 Public Relations

MANAGEMENT MEETINGS

On February 8th, 2012 AWSC General Director took part and gave an interview at the “Right of Speech” TV analytical program broadcasted on Armenian Second TV Channel. Mr. Lorin talked about the results/accomplishments of 2011 and presented new initiatives of 2012. Since the interview was prior to the AWSC 11th drawing of lots, the General Director indicated the results of lots and spoke about the new criteria of participation which will bring a better collaboration between the company and customers. On February 23-24, 2012 AWSC General Director was invited to Geneva, Switzerland to take part in the PPP Days: Business forum being co-hosted by the World Bank Institute, United Nations Economic Commission for Europe and Asian Development Bank.

The Business Forum brought together public and private sectors to share their experiences in the area of public-private partnerships. Delegates from around 15 countries with emerging PPP markets presented upcoming policy and project developments to an audience of public and private sector participants, including financiers. There were also networking sessions, including promotional stands where countries presented their upcoming visions of PPP projects. not only had a promotional stand but also was in the list of presenters. AWSC General Director took part in a private sector session where Mr. Lorin presented AWSC performance indicators and best practices. The forum gave an opportunity for international networking, share of experiences and discussion of future mutual collaboration.

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EXTERNAL AND INTERNAL RELATIONS

In March 2012 AWSC staff participated in the 6th World Water Forum being organized in Marseille, France. From March 5-9, 2012 AWSC Head of Public Relations Department took part in the World Youth Parliament for Water (WYPW). About 80 young representatives from the world’s river basins met Aix-en Provence to work together for the protection and better management of natural resources; particularly the water. They affirmed their commitment to find solutions to the challenges that are threatening the livelihoods of millions of people around the world with emphasis on water access and sanitation, global climate change and water governance.

Youth disussion on water issues at Aix-en Anna Mangasaryan presenting an action Provenccee project on Danube and Black Sea river basin

Armenia also had a young participant, Anna Mangasaryan who took part in the WYPW. She was supported by AWSC and presented the Armenian viewpoint on water solutions.

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During that one week young people formed an official Parliament which a President, Vice-presidents and a Board. Being divided into groups that corresponded their geographical river basins, the delegates created a WYPW Charter and a Declaration that presented their concerns on water issues and suggested concrete actions by this international group of young people.

The world's largest meeting around water, the 6th World Water Forum took place on March 12-17 in Marseille, France. Every three years since 1997, the World Water Forum mobilizes creativity, innovation, competence and know-how in favor of water. The five World Water Forums organized since 1997 have placed water on the international political agenda. They have undoubtedly contributed to a global awareness of the water issues. These processes mobilize thousands of water stakeholders over the 5 continents and culminate in the Forum week.

“Global Rural Access to Safe Water” Session at Meeting at the Chamber of Commerce of Armenia World Water Forum in Marseille, France

Political decision makers, economic actors and members of civil society, researchers, NGO representatives 85 countries took part in the Forum. Armenian Water and Sewerage CJSC was also part of the event. AWSC Technical Director, head of Public Relations department and the environmental specialist presented the company during the week. The best practices and performance indicators of AWSC were presented during three important sessions such as “Global Rural Access to Safe Water”, “The importance of Access to Drinking Water and Sanitation for European Vulnerable Populations” and “Global Urban Water Security: Moving Towards Universal and Sustainable Access to Drinking Water by 2025”. In addition to sessions, AWSC staff took part in several round table discussions and

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QUARTERLY REPORT gathering. It was a very productive week giving an international visibility to the company and most importantly, creating links for future collaborations and partnerships.

In the first quarter of 2010 AWSC PR department organized the annual performance presentation which took place on March 30th, 2012 at Marriott Armenia Hotel. The Chairman of State Water Systems Committee, committee employees, government officials, representatives of various Ministries, Public Services Regulatory Commission, NGO, local and international, AWSC employees and other guests were present at the event

“Save Water” performance at the AWSC annual performance presentation

The presentation started with the official song of the World Water Forum performed by children and illustrated the importance of water. The performance was followed by a video film that presented AWSC activities, implemented projects, achievements and results of past year in an interactive format. AWSC General Director opened the presentation and invited everyone to view the film. After the video presentation, Mr. Patrick Lorin summarized the figures of 2011 and invited the Chairman of State Water Systems Committee to give a speech. Mr. Chairman welcomed the efforts of AWSC in reaching several objectives in 2011 and stated that future improvements should be continuous.

AWSC General Director opening the presentation Chairman of State Water Systems Committee giving a speech at the presentation

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PR CAMPAIGN

On February 11th 2012 AWSC PR department organized the eleventh drawing of lots for the regularly paying customers. AWSC investments director, commercial director, operations and technical supervisor and head of PR department took part in the withdraw, which was live broadcasted on the Armenian Second TV Chanel. With the help of a special computer program, on coincidental basis, AWSC directors chose the winners of the eleventh

drawing of lots. Eleventh Drawing of Lots

As in the past withdraws, ten prizes, one customer from each region of Armenia was awarded by 300 000 AMD to encourage customers who make regular payments. The awards giving ceremony took place on March 30th, 2012 during the AWSC annual performance presentation.

Awards giving ceremony

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6.2 Customer Service Center

During January-March of 2012 Customer service center registered 1415 calls, 439 out of which were about AWSC CJSC activity and the rest 976 didn’t refer to the company (calls for other water supply companies).

During the reporting period there are a huge number of phone calls of exploitation nature mainly due to frozen pipelines in winter period, frequent accidents on or planned water schedule disruption.

Table - 20

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Diagram - 20 The distribution of calls according to issue types

The active cooperation of call center staff with head office, branch and sector staff has an ongoing character. At the same time during the reporting period a number of software changes took place which improved the recording of the telephone inquiries. During March Customer service center operators initiated to implement a pilot project together with the Company’s sectors. The aim of the project was to analyze the activity of the calls to 1-71 in case of disconnecting or readdressing the sector phone numbers. In the first stage the center has cooperated with “Masis” sector.

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During this quarter the operators of the center carried out a monitoring activity. The employees contacted the customer-residents of Kapan and Ashatark towns as a result of which they clarified the phone numbers and water meter readings of customers. After summarizing the data were transferred to Billing center for making the necessary changes in the commercial database.

During the reporting period the employees of Customer Service Center and Commercial Directorate conducted a survey of 200 customers of Hrazdan town the aim of which is to reveal the economic outcomes in the result of water supply situation improvement. The part of the town was chosen where water supply situation is not satisfactory and capital repairing activities will be implemented. A special questionnaire was developed with questions revealing economic outcomes after implementation of the project.

As in previous year this year also the Center staff is planning to conduct a survey among the customers who are receiving service and not making any payments.

In the upcoming year a special attention should paid to active cooperation of Customer service and Billing Centers , which is information on the billing through SMSs, information on reading through telephone calls, improvement of level of customer awareness, etc.

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7. PROJECTS

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7.1 World Bank

MUNICIPAL WATER PROJECT FUNDED BY THE WORLD BANK

Contract. On 24 February 2012 the Republic of Armenia and the International Bank for reconstruction and development (IBRD) signed the Loan Agreement (Loan number 8129-AM) and on the same date the Project Agreement was signed between the IBRD and “Armenian Water and Sewerage” CJSC for implementation of Municipal Water Project. Financial means. 18.0 mln USD, from which IBRD loan – 15.0 mln USD, RA co-financing – 3.0 mln USD. The Loan is not declared effective yet. The Project completion date is 30 June 2015. The objective of the Project is (i) rehabilitation of water systems in the cities of Masis, Echmiadzin, and Ashtarak, including their neighboring rural settlements, (ii) water meter replacement and installation of meter chambers in several cities and villages throughout the AWSC Service Area to reduce commercial losses; (iii) automation of pumping stations and reservoirs; and (iv) procurement of equipment and machinery for improved O&M system of AWSC. Physical Implementation of Works As the Loan is not declared effective yet, during the reporting period IBRD allowed to launch the tender for “Consulting services - Design and Author Supervision for reconstruction of water supply systems of Masis Town and nearby seven villages, MWP-C1.1/3-1” under retroactive financing.

Environmental and Social Issues

During reporting period in the frame of the Project were developed some inception environmental documents, particularly for Bidding Package of the above mentioned consulting services was developed Environmental Management and Monitoring Plans outline. Moreover, the package were included some environmental points defined by WB environmental policy requirements.

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7.2 Asian Development Bank

WATER SUPPLY AND SANITATION SECTOR PROJECT FUNDED BY THE ASIAN DEVELOPMENT BANK Contract. On 18 December 2007 the Republic of Armenia and the Asian Development Bank (ADB) signed the Loan Agreement (Loan 2363-ARM), and on the same date the ADB and the “Armenian Water and Sewerage” CJSC signed the Project Agreement on the implementation of “Water Supply and Sanitation (Sector) Project. Financial means. 45 mln USD, from which ADB loan - 36.0 mln USD, RA co-financing- 9.0 mln USD. The loan declared effective on 28 May 2008. The Project completion date is 31 December 2012. Water Supply and Sanitation Sector Project comprises two components: municipal infrastructure rehabilitation and improvement (Component A), and management improvement and capacity development (Component B). Physical Implementation of Works under Component A During the reporting period the following civil works contract were implemented, extended and finalized in the frame of the Project:

Table – 21 Physical Implementation of Works

DESCRIPTION Pipelines Chambers Total Fabricated and For private monolith r/c houses m pcs pcs 1 2 3 4 Package I. Artashat/ put into commissioning 23096/7016 3 1424 Package I.1 Artashat 2/ Put into commissioning 31062/11887 1 1575 Package I.2 Town Artashat/ put into commissioning 20338/5926 36 673 Package II.1. Vedi town/ put into commissioning 8230/2354 8 539 Package II.2. Vedi villages/ Put into commissioning 10837/2912 0 911 Package III.1 Masis/ put into commissioning 19735/7508 1 1001 Package III.2 Masis/ put into commissioning 13010/6705 2 839

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Package III.3. Masis/ Put into commissioning 17533/4490 1 833 Package III.4. Masis/ Put into commissioning 12837/3357 2 725 Package III.5. Masis/ put into commissioning 3653/59 2 0 Package III.6. Masis/ put into commissioning -/4169 6 0 Package IV.1. Sevan/ put into commissioning 23475/14734 13 564 Package IV.2. Sevan/ put into commissioning 22361/11540 4 437 Package 5.1 Etchmiadzin town/ put into commissioning 15108/6315 4 1024 Package V.1 Etchmiadzin/put into commissioning 8712/3500 16 487

Package V.2/ Put into commissioning 7448/2742 4 420 Package VI Abovyan town/ put into commissioning 46616/14245 13 1250 Package VII Aparan/ put into commissioning 25777/448 17 - Package VIII Berd town/ put into commissioning 6336/490 30 55

Package IX. Noyemberyan/put into commissioning 29085/5323 15 538 Package X. Charentsavan 15746/1798 15 347 Package XI.1. Etchmiadzin 2/ put into commissioning 25432/4896 5 705 Package XII. Armavir/ put into commissioning 10244/1121 3 179 Package XIII. Meghri 1232/20 1 - Package XIV. Goris 2/ put into commissioning 10352/9006 12 739 Package XV. Sisian/ put into commissioning 24159/8654 1 1088 Package XVI. Artik town/ put into commissioning 21655/8322 15 1133 Package XVII. Ashotsk/ put into commissioning 14843/1273 4 0 Package XVIII.Yeghegnadzor/ put into commissioning 52292/16920 27 1805 Package XIV.1. Goris town/Put into commissioning 10716/7262 6 619 Package XVI.1. Artik town/ Put into commissioning -/4583 16 0 Package 11.1 Talin/ put into commissioning 4438/2171 4 207 Package 2.1. , Armash, / put into 27317/150 9 0 commissioning Package XIX. Kapan / put into commissioning 19004/7344 12 659 Package XX. Ijevan 16311/3570 16 735 Package XXI. Tashir 10251/1841 1 372 Package XXII. Stepanavan 7489/2420 5 356 Package XXIV. Sevan (Dzknaget) 8812/- - - Package XXV. Artashat villages 28839/4178 8 557 GRAND TOTAL 654381/201249 338 22796

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Table – 22

List of signed contracts

Contract Number Works Description Contract signing

1 2 3

Improvement of water supply systems in Tashir region L2363-NCB-1-28/1 and villages and rehabilitation of 07.02.2012 “Novoseltsovo” and “Getavan” pumping stations

Improvement of water supply systems of Odzun, L2363-NCB-1-30 27.02.2012 and Deghdzavan villages

Table – 23

List of extended contracts

Contract Contract Number Works Description Contract Extension signing

1 2 3 4

Improvement of Ijevan town water supply and L2363-NCB-1-27 07.02.2012 31.05.2012 wastewater systems

Improvement of External Water Supply systems L2363-NCB-1-31 27.02.2012 30.04.2012 of Sevan town

Improvement of water supply and wastewater L2363-NCB-1-32 systems in Eghegnavan, , Aygepat and 17.02.2012 30.06.2012 villages

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Table – 24

List of Finalized Contracts (cumulative, from the beginning of the Project till the end of the reporting period)

Contract No. Description of works Date of completion 1 2 3 L2363-NCB-1-01 Improvement of Goris Town WS System 26.12.2009 L2363-ICB-1-02 Improvement of Artik Town WS System 01.09.2010 L2363-ICB-1-03 Improvement of Echmiatsin Town WS System 06.02.2010

L2363-NCB-1-04 Improvement of Talin Town WS System 15.11.2009 Improvement of Surenavan, Armash, Yeraskh villages L2363-ICB-1-05 02.02.2010 WSS Improvement of Artashat Region Villages Water Supply L2363-ICB-1-06 27.12.2010 Systems L2363-NCB-1-07/1 Improvement of Vedi-Ararat Region settlements WSS 24.12.2009 L2363-NCB-1-07/2 Improvement of Vedi-Ararat Region settlements WSS 10.12.2009

L2363-NCB-1-08/1 Improvement of Masis Region settlements WSS 16.02.2010 L2363-NCB-1-08/2 Improvement of Masis Region settlements WSS 15.01.2010 L2363-NCB-1-08/3 Improvement of Masis Region settlements WSS 24.02.2010 L2363-NCB-1-08/4 Improvement of Masis Region settlements WSS 14.05.2010 DRRs, Pump Station and I Segment of Norabats- L2363-ICB-1-08/5 08.12.2010 Water Mains Construction of Masis Region Ghukasavan-Geghanist L2363-NCB-1-08/6 24.12.2010 111áter main Improvement of Sevan Town and Region’s Tsovazard and L2363-NCB-1-09/1 22.11.2010 Lchashen Villages’ Water Supply and Sanitation Systems Improvement of Sevan Region Hairavanq, Berdkunq and L2363-NCB-1-09/2 30.12.2010 Lchap Villages’ Water Supply and Sanitation Systems L2363-NCB-1-10/1 Improvement of Echmiatsin-1 RS WSS 22.02.2010 L2363-NCB-1-10/2 Improvement of Echmiatsin-1 RS WSS 31.08.2010 Improvement of Water Supply and Sanitation Systems of L2363-ICB-1-11 28.10.2011 Town Abovyan and Villages Qarashamb and Qaghsi Improvement of Water Supply Systems of 10 Villages in L2363-ICB-1-12 30.09.2011 Aparan Area Improvement of Berd Town Water Supply and Sanitation L2363-NCB-1-13 27.04.2011 Systems Improvement of Water Supply and Wastewater Systems of L2363-ICB-1-14 Airum, Noyemberyan Towns and Deghdzavan, Haghtanak 25.07.2011 Villages Improvement of Water Supply Systems of , L2363-NCB-1-16 Aragatsotn, Nor Yedesia, Kosh, Dprevanq, Shamiram and 26.05.2011 Villages Improvement of Water Supply Systems of Argina, Shenik, L2363-NCB-1-17 31.10.2011 Artamet and Arevadasht Villages of Armavir Area

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L2363-NCB-1-19 Improvement of Goris Reg. Setl. WS Systems 27.12.2010

L2363-NCB-1-20 Improvement of Sisian Town WS System 30.05.2011 Improvement of Water Supply Systems of Salut, Torosgyugh, Vardablur, Musayelyan, Hartashen, L2363-NCB-1-22 20.12.2010 Zuygaghbyur, Karmravan, Ashotsk, Bavra villages of Ashotsk Area Improvement of Water Supply and Wastewater Systems of L2363-ICB-1-23 Yeghegnadzor town, Getap, Gomk, Malishka, Nor 29.08.2011 Aznaberd and Shatin Villages L2363-NCB-1-24 Improvement of Artashat Reg. Setl. WS Systems 03.03.2010 L2363-NCB-1-25 Improvement of Artashat Town WS Systems 24.12.2010 L2363-NCB-1-26 Improvement of Kapan Town WSS 23.12.2011

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Environmental and Social Issues, field visits

No activities during the reporting period.

Eghegnavan- Pipe laying Makravan PS-2

Charentsavan DRR Ijevan- Pipe Laying

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7.3 European Bank For Reconstruction and Development

LAKE SEVAN ENVIRONMENTAL PROJECT FUNDED BY THE EUROPEAN BANK FOR RECONSTRUCTION AND DEVELOPMENT

Contract: On 26 April 2007 the Republic of Armenia and the European Bank for Reconstruction and Development (EBRD) signed the Loan agreement (Operation number 37030) and on the same date EBRD and “Armenian Water and Sewerage” CJSC signed the Agreement on Investment Grant Co- financing for implementation of Lake Sevan Environmental project. Financial means: 12.0 mln EUR, from which EBRD loan -7.0 mln EUR, EBRD grant -5.0 mln EUR, RA Co-financing- 1.76 mln EUR. The loan declared effective on 09 October 2009 The Project completion date is 30 June 2012. Physical Implementation of Works

Contract LSEP-WWTP-2009 «Design and Construction of waste water treatment plants for Gavar, Martouni and Vardenis towns”. Contract foresees the implementation of the following works, as follows 1. Mechanical wastewater treatment plant in Gavar, capacity` 10.476 m3/day, 2. Mechanical wastewater treatment plant in Martouni, capacity` 4.626 m3/day, 3. Mechanical wastewater treatment plant in Vardenis, capacity` 5.018 m3/day. Due to the winter break during the reporting period the Contractor could hardly continue the construction activites. It is planned to re-start the works in April 2012.

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Contract LSEP-WORKS-2011 (3 lots) “Rehabilitation of waste water networks in Gavar, Martouni, Vardenis, Sevan towns”:

Due to the winter break during the reporting period the Contractors could hardly continue the construction activites. It is planned to re-start the works in April 2012.

Waste disposal issues

The administration of Martuni town provides separate part of land in designated landfill of Martuni to AWSC CJSC. This part of land will be used for disposal of solid wastes generated during operation of WWTP in Gavar, Martuni and Vardenis towns. During reporting period a lot of meetings with RA Ministry of Nature Protection, RA Ministry of Urban Development and RA Ministry of Health respective heads of departments were held. Waste disposal and operation respective orders and norms were studied for further equipment and operation of provided land part. During reporting period the process of obtaining of written consents from Dilijan and Jermuk towns local community was started.

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Gavar WWTP Martuni WWTP

Vardenis WWTP

“ARMENIAN SMALL MUNICIPALITIES WATER PROJECT” FUNDED BY EUROPEAN BANK FOR RECONSTRUCTION AND DEVELOPMENT

Contract: On 14 July 2011 the Republic of Armenia and the European Bank for Reconstruction and Development (EBRD) signed the Loan agreement (Operation number 40718) and on the same date EBRD and “Armenian Water and Sewerage” CJSC signed the Project Agreement for implementation of “Armenian Small Municipalities Water Project”.

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On 20 January 2011 the Republic of Armenia and European Union represented by the European Commission through the Neighborhood Investment Facility and “Armenian Water and Sewerage” CJSC signed Financing Agreement (“Grant-Co-Financing”) for the implementation of the same Project. The Project foresees the contribution from the European Investment Bank (“EIB Co-financing”) and provision of the technical grant from other donor organizations. Financial means: 26.04 mln EUR, from which EBRD loan -6.5 mln EUR, EIB loan - 6.5 mln EUR, NIF grant -7.6 mln EUR, other donors – 1.1 mln EUR, RA Co-financing- 4.34 mln EUR. The loans are not declared effective yet.

The Project completion date is 30 June 2015.

Objective of the Project is (i) improvement of municipal water supply in Tavush, Lori, Shirak, Gegharkunik, Kotayk, Syunk and Vayots Dzor marzes and (ii) rehabilitation of wastewater treatment plants and sewerage collectors in the Tavush (town of Dilijan) and Vayots Dzor (town of Jermuk) marzes.

Physical Implementation of Works To facilitate the timely and effective implementation of the Project objectives the Consultant hired to render the assistance to the Company, including preparation of design, contract implementation supervision, and all aspects of procurement, disbursement and other interaction with contractors as well as with the Bank. On 21 March 2012, Consultancy contract was signed between Armenian Water & Sewerage CJSC and Fichtner Water and Transportation GmbH-Jrtuc LLC consortium for Engineering, Design and Contracts Supervision of Armenian Small Municipalities Water Project.

Environmental and Social Issues During reporting period some meetings with Consultant, selected in the frame of “Armenian Small Municipalities Water Project” were implemented. The main goal of the meetings was to explain and clarify EBRD respective policies requirements and measures concerning environmental issues as well as consultations with project implementation communities.

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8. INDICATORS

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Indicators

As requested by the contract, the Contract Manager shall monitor 25 indicators (3 are not used) on individual branch and company level.These indicators will give a possibility to chaeck on the improvement of the AWSC.

INDICATORS RECAPITULATION –TABLE 25 (indicators 1-25)

Ith Ith Base Average Average Average Average Average Average Average indicators Unit Quarter Quarter years 2005 2006 2007 2008 2009 2010 2011 2012 2011 Weighted average number of daily hours of 1 hours/day 6.04 7.39 9.62 10.98 12.10 13.0 14.0 15.0 15.25 14.13 drinking water service % of individual subscribers billed on the basis 2 % 40.2 53.6 57.3 62.5 64.6 73.9 77.2 82.2 82.2 77.6 of metered consumption Weighted average water bacteriological safety 3 % 93.8 93.8 93.9 96.2 96.6 98.6 98.2 98.5 98.6 98.5 compliance 4 Company working ratio % 194.9 176.4 138.8 133.8 133.7 106.6 102.4 106.7 112.2 114.4 % of cities with minimal daily hours of 5 % 68.1 74.1 80.1 83.9 85.6 80.7 88.6 94.0 94.6 90.1 services % of block apartment buildings with individual 6 % 38.6 56.3 61.6 67.5 70.6 76.8 79.9 82.1 82.3 80.4 or common block meter % of block apartment buildings under 7 % contractual agreement with the company Revenue collected on domestic subscribers Drams/mo 8 166 181 242 250 286 396 446 484 460 428 per registered inhabitant nth Collection ratio (excluding budget 9 % 47.9 36.2 62.6 72.3 75.9 83.5 89.7 95.4 94.0 92.7 organizations) 10 % of subscriber with more than 4 months debt % 79.5 75.1 76.7 77.8 79.5 78.1 48.9 29.4 24.5 32.5

Average domestic metered consumption per Liters/cap/ 11 81 71 75 78 87 87 91 100 94 88 metered registered inhabitant day Average price of m3 metered and billed to 12 Drams/m3 100.41 126.80 140.00 140.00 140.00 159.50 179.98 179.98 179.78 179.78 domestic subscribers Growth of the total collected revenue Drams - 13 (excluding budget organization) from base 114,568 16.2 46.9 54.8 72.6 119.5 146.2 160.7 139.0 132.1 % year Ratio of water volume billed on the basis of 14 metering to the total metered and normative % 25.0 26.0 47.3 56.2 59.1 64.5 77.8 85.9 87.0 83.4 billed volume Average daily production per equivalent Liters/cap/ 15 registered inhabitant at water catchments 668 759 754 790 827 792 742 693 591 670 day levels Average daily supply to distribution reservoir Liters/cap/ 16 per equivalent registered inhabitant day Ratio of metered final consumption (m3) to 17 % 6.8 6.4 7.8 8.1 8.5 9.4 11.6 14.0 16.2 13.0 water production at water catchments levels Working ratio for branches with gravity 18 % 89.7 121.0 97.5 94.5 85.2 65.9 58.0 59.6 59.9 64.9 systems Working ratio for branches with pumping 19 % 223.3 196.8 155.2 148.9 147.2 115.5 105.0 111.6 114.0 114.9 stations or treatment plants Electricity cost as % of revenue collected in 20 % 72.6 63.1 42.6 39.7 39.2 30.8 25.7 23.6 27.1 27.8 systems with pumping or treatment plants Amount of chlorine effectively used per 21 g/cap/year equivalent inhabitant per year 22 Total staff per 1000 individual subscribers u 9.45 8.34 7.15 6.87 6.85 6.9 6.3 5.8 5.9 6.4 Staff and assignment contractors total costs 23 % 70.2 68.9 61.9 61.4 62.2 51.1 49.4 50.9 54.8 57.8 as % of collected revenue 24 Electricity consumption kwh/m3 0.43 0.38 0.31 0.30 0.29 0.25 0.23 0.24 0.30 0.25 25 % of water disinfected % 60.9 67.8 80.0 90.3 91.2 82.6 78.8 88.2 90.1 69.8

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 119

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INDICATOR 1

WEIGHTED AVERAGE NUMBER OF DAILY HOURS OF DRINKING WATER SERVICE æñ³Ù³ï³Ï³ñ³ñÙ³Ý ÙÇçÇÝ ïևáÕáõÃÛáõÝÁ ûñí³ ÁÝóóùáõÙ

24.00 AWSC/ ÐæÎÀ

20.00

North-West 15.25 Region/

16.00áÕáõÃÛáõÝÁ 15.02 ¨ 14.03 ÐÛáõëÇë- 13.01 ²ñ¨Ùáõïù 12.10 î³ñ³Í³ßñç ³Ý 12.00 Center-West 10.98 Region/ λÝïñáÝ- 9.62 8.00 ²ñ¨Ùáõïù î³ñ³Í³ßñç 7.39 ³Ý Number of hours of water supplies water of hours of Number South 6.04 Region/ 4.00 æñ³Ù³ï³Ï³ñ³ñÙ³Ý Å³Ù»ñÇ ï ųٻñÇ æñ³Ù³ï³Ï³ñ³ñÙ³Ý Ð³ñ³í î³ñ³Í³ßñç ³Ý 0.00 Average Average Average Average Average Average Average Average March 12 2004 2005 2006 2007 2008 2009 2010 2011 سñï 12 Months ³ÙÇëÝ»ñ

INDICATOR 2

% OF INDIVIDUAL SUBSCRIBERS BILLED ON THE BASIS OF METRED CONSUMPTION æñ³ã³÷»ñ áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇ %-Á

90.0% 82.2% 82.2% AWSC/ ÐæÎ 77.2% 80.0% 73.9%

70.0% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 64.6% ï³ñ³Í³ßñç³Ý 60.0% 62.5% 53.6% % 57.3% 50.0% Center West Region λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 40.0% 39.9%

South Region 30.0% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

20.0% Base year / December 05 December 06 December 07 December 08 December 09 December 10 December 11 March 12 ÐÇÙÝ³Ï³Ý ¸»Ïï»Ùµ»ñ 05 ¸»Ïï»Ùµ»ñ 06 ¸»Ïï»Ùµ»ñ 07 ¸»Ïï»Ùµ»ñ 08 ¸»Ïï»Ùµ»ñ 09 ¸»Ïï»Ùµ»ñ 10 ¸»Ïï»Ùµ»ñ 11 سñï 12 ï³ñÇÝ Months ²ÙÇëÝ»ñ

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 120

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INDICATOR 3

% of implemented analyses in compliance with bacteriological safety æñÇ áñ³ÏÇ Ñ³Ù³å³ï³ë˳ÝáõÃÛáõÝÁ ÑÇ·Ç»ÝÇÏ ëï³Ý¹³ñïÝ»ñÇÝ

100.00% 98.58% 98.50% 98.61% 99.00% AWSC/ÐæÎ 98.21% 98.00%

97.00% 96.56% 96.24% 96.00% North West Region/ ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 95.00% Ù³ëݳ×ÛáõÕ 94.00% 93.81% 93.84% 93.86%

93.00% % Center West Region/ 92.00% λÝïñáÝ ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ 91.00%

90.00%

89.00% South Region/ гñ³í³ÛÇÝ Ù³ëݳ×ÛáõÕ 88.00%

87.00% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã. I ï³ñÇÝ »é³ÙëÛ³Ï Months

INDICATOR 4

COMPANY WORKING RATIO ÀÝÏ»ñáõÃÛ³Ý ³ß˳ï³ÝùÇ ³ñ¹Ûáõݳí»ïáõÃÛáõÝÁ 240.0%

220.0% AWSC/ ÐæÎ

200.0% 194.9% 180.0% 176.4% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 160.0% ï³ñ³Í³ßñç³Ý

140.0% 138.8%

% 133.8% 133.7% 120.0% Center West Region 106.6% λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 112.2% 100.0% 106.7% 102.4%

80.0%

South Region гñ³í³ÛÇÝ 60.0% ï³ñ³Í³ßñç³Ý

40.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12 I ï³ñÇÝ »é³ÙëÛ³Ï Months ²ÙÇëÝ»ñ

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 121

QUARTERLY REPORT

INDICATOR 5

% OF CITIES WITH MINIMAL DAILY HOURS OF SERVICE FROM THE BEGINNING OF 2011 Üí³½³·áõÛÝ çñ³Ù³ï³Ï³ñ³ñÙ³Ý Å³Ù»ñáí ëå³ë³ñÏíáÕ µÝ³Ï³í³Ûñ»ñÇ % 2011 Ã-Ç ³ÙÇëÝ»ñÇÝ

105%

AWSC/ ÐæÎ 100%

95% 94.65% 94.04% 90% South Region гñ³í³ÛÇÝ 88.56% ï³ñ³Í³ßñç³Ý 85% 85.55% 83.93% 80% 80.10% 80.65% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 75% ï³ñ³Í³ßñç³Ý 74.07% 70% Center East Region λÝïñáÝ 65% ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 60% Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 March 12 ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 سñï 12

Months ²ÙÇëÝ»ñ

INDICATOR 6

% OF BLOCK APARTMENT BUILDINGS WITH INDIVIDUAL OR COMMON BLOC METERS ²Ýѳï³Ï³Ý ϳ٠ÁݹѳÝáõñ çñ³ã³փ áõÝ»óáÕ µ³½Ù³µÝ³Ï³ñ³Ý ß»Ýù»ñÇ µ³Å³Ýáñ¹Ý»ñÇ ïáÏáëÁ

95%

AWSC/ ÐæÎ 85% 82.1% 82.3% 79.9% 75% 76.8%

70.6% North West Region 65% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 67.5% ï³ñ³Í³ßñç³Ý % 61.6% 55% 56.3%

Center West Region 45% λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý

35% 37.6%

South Region 25% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

15% Base year / December 05 December 06 December 07 December 08 December 09 December 10 December 11 March 12 ÐÇÙÝ³Ï³Ý ¸»Ïï»Ùµ»ñ 05 ¸»Ïï»Ùµ»ñ 06 ¸»Ïï»Ùµ»ñ 07 ¸»Ïï»Ùµ»ñ 08 ¸»Ïï»Ùµ»ñ 09 ¸»Ïï»Ùµ»ñ 10 ¸»Ïï»Ùµ»ñ 11 سñï 12 ï³ñÇÝ Months

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 122

QUARTERLY REPORT

INDICATOR 8

REVENUE COLLECTED ON DOMESTIC SUBSCRIBERS PER REGISTERED INHABITANT ´Ý³ÏÇã µ³Å³Ýáñ¹Ý»ñÇó ³Ùë³Ï³Ý ѳí³ù³·ñáõÙÁ Áëï ·ñ³Ýóí³Í µÝ³ÏãÇ

600

550 AWSC/ ÐæÎ

500 484 460 450 446 North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 400 ï³ñ³Í³ßñç³Ý 396 350

300 Center West Region ¸ñ³Ù/³ÝÓ/³ÙÇë Drams/cap/month λÝïñáÝ ³ñ¨ÙïÛ³Ý 286 ï³ñ³Í³ßñç³Ý 250 242 250 200 South Region 166 181 гñ³í³ÛÇÝ 150 ï³ñ³Í³ßñç³Ý

100 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I ï³ñÇÝ »é³ÙëÛ³Ï Months ²ÙÇëÝ»ñ

INDICATOR 9

COLLECTION RATIO (EXCLUDING BUDGET ORGANISATIONS) гí³ù³·ñÙ³Ý ³ñ¹Ûáõݳí»ïáõÃÛ³Ý ïáÏáëÁ (µ³ó³éáõÃÛ³Ùµ µÛáõç»ï³ÛÇÝ Ï³½Ù³Ï»ñåáõÃÛáõÝÝ»ñÇ)

110%

AWSC/ ÐæÎ 100% 95% 90% 94% 90% 83%

80% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 70% 76% 72%

60% 63% Center West Region λÝïñáÝ ³ñ¨ÙïÛ³Ý

50% ï³ñ³Í³ßñç³Ý ·³ÝÓí³Í »Ï³ÙïÇ % »Ï³ÙïÇ ·³ÝÓí³Í

% OF COLLECTION REVENU COLLECTIONOF % 47.9% 40%

36.2% South Region 30% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

20% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 11Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

Months ²ÙÇëÝ»ñ

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 123

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INDICATOR 10

% OF SUBSCRIBERS WITH 4 MONTHS DEBT OR MORE THAN 4 MONTHS ²í»ÉÇ ù³Ý 4 ³Ùëí³ å³ñïù áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇ ïáÏáëÁ 100%

90% AWSC/ ÐæÎ

80% 79.5% 77.8% 79.5% 78.1% 75.1% 76.7% 70% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý

60% %

50% 48.9% Center West Region λÝïñáÝ ³ñ¨ÙïÛ³Ý 40% ï³ñ³Í³ßñç³Ý

29.4% 30% 24.5%

South Region 20% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

10% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I ï³ñÇÝ »é³ÙëÛ³Ï Month ²ÙÇëÝ»ñ

INDICATOR 11

AVERAGE DOMESTIC METERED CONSUMPTION PER METERED REGISTRED INHABITANT ØÇçÇÝ ëå³éáõÙÁ ßÝãÇ Ñ³ßíáí` çñ³ã³փ áõÝ»óáÕ µÝ³ÏÇã-µ³Å³Ýáñ¹Ý»ñÇ Ñ³Ù³ñ 125

AWSC/ ÐæÎ

115

105 North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 100 95 91 94

Center West Region ÈÇïñ/³ÝÓ/ûñ Liters/cap/day λÝïñáÝ ³ñ¨ÙïÛ³Ý 85 87 87 ï³ñ³Í³ßñç³Ý 81

78 75 71 South Region 75 гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

65 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I ï³ñÇÝ »é³ÙëÛ³Ï Months ²ÙÇëÝ»ñ

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 124

QUARTERLY REPORT

INDICATOR 12

PRICE OF M3 METERED AND BILLED TO DOMESTIC SUBSCRIBERS ê³Ï³·ÇÝÁ çñ³ã³փ áõÝ»óáÕ µÝ³ÏÇã-µ³Å³Ýáñ¹Ý»ñÇ Ñ³Ù³ñ

200 179.78 180

160 154.47 140.00 140 115.65

120 3 100.41

100 90.36

Drams/m ¸ñ³Ù/Ëáñ.Ù. 80

60

Water/æáõñ 40 25.31 24.35 Sewerage/ 20 10.05 ÎáÛáõÕÇ Total/ Àݹ³Ù»ÝÁ 0 Period Ժամանակահատված

INDICATOR 13

GROWTH OF TOTAL COLLECTED REVENUE FROM BASE YEAR (EXCLUDING BUDGET ORGANISATIONS) ÀݹѳÝáõñ ѳí³ù³·ñÙ³Ý ³×Á (µ³ó³éáõÃÛ³Ùµ µÛáõç»ï³ÛÇÝ Ï³½Ù-ñÇ) µ³½³ÛÇÝ ï³ñí³ Ñ³Ù»Ù³ï

180%

AWSC/ ÐæÎ 160% 160.7% 140% 146.2%

120% 139.0% North West Region 119.5% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 100% ï³ñ³Í³ßñç³Ý 80%

%O FCOLLECTION REVENU 60% 46.9% Center West Region 72.6% λÝïñáÝ ³ñ¨ÙïÛ³Ý Ð ³í³ù³·ñáõÙóëï³óí³Í »Ï³ÙïÇ % 40% 54.8% ï³ñ³Í³ßñç³Ý 20% 0% 16.2% South Region гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

AWSC/ ÐæÎ

ØÇçÇÝÁ05

Average 05Average

ØÇçÇÝÁ06

Average06

ØÇçÇÝÁ07

Base year year Base

Average 07Average

ØÇçÇÝÁ08

Average08

ØÇçÇÝÁ09

Average 09Average

ØÇçÇÝÁ10

Average 10Average

ØÇçÇÝÁ11

ÐÇÙݳϳÝï³ñÇÝ 11Average

I Quarter 12Quarter I 12Ã.I »é³ÙëÛ³Ï12Ã.I

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 125

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INDICATOR 14

Ratio of water volume billed on the basis of metering to the total metered and normative billed volume æñ³ã³փ áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇÝ ïñíáÕ çñ³ù³Ý³ÏÇ ïáÏáëÁ µ³Å³Ýáñ¹Ý»ñÇÝ ïñí³Í ÁݹѳÝáõñ çñ³ù³Ý³ÏÇ Ýϳïٳٵ 100%

AWSC/ ÐæÎ 90% 86% 87% 80% 78% North West Region 70% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý

% 65% 60% 59% 56% Center West Region 50% λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 47% 40%

South Region 30% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý 25% 26% 20% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I »é³ÙëÛ³Ï ï³ñÇÝ

INDICATOR 15

AVERAGE DAILY PRODUCTION PER EQUIVALENT REGISTRED INHABITANT úñ³Ï³Ý ³ñï³¹ñí³Í ÙÇçÇÝ çñ³ù³Ý³ÏÁ Ù»Ï ßÝãÇ Ñ³ßíáí 1,200

1,100 AWSC/ ÐæÎ

1,000

900 827 North West Region 790 792 ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 800 ï³ñ³Í³ßñç³Ý 742 754 700 759 693

668 ÉÇïñ/³ÝÓ/ûñ liters/cap/day 600 Center West Region 591 λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 500

400 South Region гñ³í³ÛÇÝ 300 ï³ñ³Í³ßñç³Ý

200 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I ï³ñÇÝ »é³ÙëÛ³Ï Months ²ÙÇë

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 126

QUARTERLY REPORT

INDICATOR 17

RATIO OF METERED FINAL CONSUMPTION M3 TO WATER PRODUCED æñ³ã³÷ áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇ ÏáÕÙÇó ëå³éí³Í çñÇ Í³í³ÉÇ ïáÏáëÁ ` ³ñï³¹ñí³Í çñÇ ÁݹѳÝáõñ ͳí³ÉÇ Ñ³Ù»Ù³ï 22%

20% AWSC/ÐæÎ

18% 16.2%

16% North West Region/ ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 14.0% Ù³ëݳ×ÛáõÕ 14%

% 11.6% 12% Center West Region/ λÝïñáÝ ³ñ¨ÙïÛ³Ý 10% Ù³ëݳ×ÛáõÕ

9.4% 8% 6.8% 8.5% 8.1% South Region/ 7.8% гñ³í³ÛÇÝ 6% Ù³ëݳ×ÛáõÕ 6.4% 4% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

INDICATOR 18

WORKING RATIO FOR THE BRANCHES WITH GRAVITY SYSTEMS ÆÝùݳÑáë ѳٳϳñ· áõÝ»óáÕ Ù³ëݳ×ÛáõÕ»ñÇ ³ß˳ï³ÝùÇ ³ñ¹Ûáõݳí»ïáõÃÛ³Ý ïáÏáëÁ

160.0%

AWSC/ ÐæÎ 140.0%

121.0% 120.0% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 100.0% 97.5% 89.7% 94.5%

% 80.0% 85.2% Center West Region 65.9% λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 58.0% 59.6% 59.9% 60.0%

40.0% South Region гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

20.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

Months ²ÙÇëÝ»ñ

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 127

QUARTERLY REPORT

INDICATOR 19

COMPANY WORKING RATIO FOR BRANCHES WITH PUMPING STATIONS OR WATER TREATMENT PLANTS äáÙå³Ï³Û³ÝÝ»ñáí ϳ٠ٳùñÙ³Ý Ï³Û³ÝÝ»ñáí ³ß˳ïáÕ Ù³ëݳ×ÛáõÕ»ñÇ ³ß˳ï³ÝùÇ ³ñ¹Ûáõݳí»ïáõÃÛ³Ý ïáÏáëÁ 250.0% 223.3% 230.0% AWSC/ ÐæÎ

210.0% 196.8% 190.0% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 170.0% ï³ñ³Í³ßñç³Ý 155.2% % 148.9% 147.2% 150.0%

130.0% Center West Region 115.5% 111.6% λÝïñáÝ ³ñ¨ÙïÛ³Ý 105.0% 114.0% ï³ñ³Í³ßñç³Ý 110.0%

90.0% South Region гñ³í³ÛÇÝ 70.0% ï³ñ³Í³ßñç³Ý

50.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

INDICATOR 20

ELECTRICITY COST AS % OF REVENUE COLLECTED IN SYSTEMS WITH PUMPING OR TREATMENT PLANTS äáÙå³Ï³Û³ÝÝ»ñÇ ¨ Ù³ùñÙ³Ý Ï³Û³ÝÝ»ñÇ Í³Ëë³Í ¿É»Ïïñ³¿Ý»ñ·Ç³ÛÇ ³ñÅ»ùÇ ïáÏáëÁ ÀÝÏ»ñáõÃÛ³Ý ÁݹѳÝáõñ ѳí³ù³·ñÙ³Ý Ýϳïٳٵ

120%

AWSC/ÐæÎ ³ñÙ³Ý Ñ³Ù³ñ³ñÙ³Ý

× 100%

80% North West 72.6% Region/ÐÛáõëÇë ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ 63.1%

60%

42.6% Center West 39.7% 39.2% Region/λÝïñáÝ 40% ³ñ¨Ùáõïù Ù³ëݳ×ÛáõÕ 30.8% 27.1% 25.7% 23.6%

20% South Region/гñ³í³ÛÇÝ

Ù³ëݳ×ÛáõÕ % OF COLLECTION USED FOR ELECTRICITY EXPENSIES ELECTRICITY FOR USED COLLECTIONOF %

0% Base year / Average 05 Average 07 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12

ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I гí³ù³·ñÙ³Ý % û·ï³·áñÍí³Í¿É»Ïïñ³¿Ý»ñ·Ç³ÛÇгí³ù³·ñÙ³ÝͳËë»ñÇ% í ï³ñÇÝ »é³ÙëÛ³Ï Month ²ÙÇë

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 128

QUARTERLY REPORT

INDICATOR 22

TOTAL STAFF FOR 1000 INDIVIDUAL SUBSCRIBERS 1 000 µ³Å³Ýáñ¹ÇÝ µ³ÅÇÝ ÁÝÏÝáÕ ³ß˳ïáÕÝ»ñÇ թիվÁ

12.00

11.00 AWSC/ÐæÎ

10.00 9.45

North West Region/ÐÛáõëÇë 9.00 ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ 8.34

8.00 7.15 6.87 6.85 6.87 Center West Region/λÝïñáÝ 7.00 ³ñ¨Ùáõïù Ù³ëݳ×ÛáõÕ 6.30 5.93

6.00 5.79 Staff per 1000 Staff1000 per Individual Subscribers

South Region/гñ³í³ÛÇÝ

5.00 Ù³ëݳ×ÛáõÕ ²ß˳ï³Ï³½Ù ³Ù»Ý 1000 ³ÝÑ³ï µ³Å³Ýáñ¹Ç ѳٳñ

4.00 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

INDICATOR 23

STAFF AND ASSIGNMENT CONTRACTOR TOTAL COST AS % OF COLLECTED REVENUE ²ÝÓݳϳ½ÙÇ å³Ñå³ÝÙ³Ý ÁݹѳÝáõñ ͳËëÇ ïáÏáëÁ ѳí³ù³·ñÙ³Ý Ýϳïٳٵ

75.0% 70.2% 68.9% AWSC/ÐæÎ 70.0%

65.0% 61.9% 61.4% 62.2%

60.0% North West Region/ÐÛáõëÇë ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ 54.8% 55.0% 51.1% 50.9% 50.0%

% of collection of revenue% 49.4% Center West

гí³ù³·ñí³Í»Ï³ÙïÇ% Region/λÝïñáÝ 45.0% ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ

40.0%

South Region/гñ³í 35.0% Ù³ëݳ×ÛáõÕ

30.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 129

QUARTERLY REPORT

INDICATOR 24

ELECTRICITY CONSUMPTION IN Kwh/m3 ¾É»Ïïñ³¿Ý»ñ·Ç³ÛÇ ï»ë³Ï³ñ³ñ ëå³éáõÙÁ ÏíïÅ/Ù3

0.70

AWSC/ÐæÎ 0.60

0.50

0.43 North West Region/ ÐÛáõëÇë ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ

0.40 /ÏíïÅ/Ë.Ù3

0.38 0.30 0.30 0.29

0.30 KWH/m3 KWH/m3 0.31 0.25 0.24 Center West Region/ 0.23 λÝïñáÝ ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ

0.20

0.10 South Region/ гñ³í³ÛÇÝ Ù³ëݳ×ÛáõÕ

0.00 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

INDICATOR 25

PERCENTAGE OF WATER DISINFECTED ²Ëï³Ñ³ÝíáÕ çñÇ % 100.0%

AWSC/ ÐæÎ

88.23% 90.08% 90.0% 91.21% 90.30%

82.61% North West Region 80.0% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 80.02% 78.80% ï³ñ³Í³ßñç³Ý

70.0% % Center West 67.83% Region λÝïñáÝ 60.0% ³ñ¨ÙïÛ³Ý 60.87% ï³ñ³Í³ßñç³Ý

South Region 50.0% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

40.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

ARMENIAN WATER AND SEWERAGE CJSC | January- March 2012 130