Quarterly Report April - June 2016

Home , Ddmashen, Drakhtik, Geghadzor, Hovtamej, Janfida, Karmirgyugh

QUARTERLY REPORT APRIL - JUNE 2016

PREPARED BY MANAGEMENT CONTRACTOR

TABLE OF CONTENT

1. COMMERCIAL DIRECTORATE...... 4

2. OPERATIONAL DIRECTORATE...... 8

3. WATER REMOVAL DIRECTORATE...... 32

4. ADMINISTRATIVE & FINANCIAL DIRECTORATE...... 38

5. INTERNAL CONTROL DIRECTORATE..... 43

6. HUMAN RESEOURCE DIRECTORATE..... 47

7. QUALITY, SAFETY & ENVIRONMENT DEPARTMENT...... 50

8. PUBLIC RELATIONS DEPARTMENT...... 53

9. INVESTMENT PROGRAMS COORDINATION DIRECTORATE...... 55

10. INDICATORS ...... 72

11. APPENDIX ...... 83 COMMERCIAL DIRECTORATE

1.1 Billing and revenue...... 5

1.2 Customers service center...... 6 Installation of new high quality water meters is over. About 40 000 water meters ( about 32 000 resident-customers) were installed. Research proves that the program is justified and old water meters must be replaced with “C” class water meters. Below is the result of installed new water meters in Abovyan, Hrazdan and Ashtarak towns. Table 1 Number of Average consumption Average consumption customers with old water meters with new water meters Hrazdan 2 423 6.6 10.1 Abovyan 3 370 8.2 12.9 Ashtarak 1 994 8.0 16.8

Similar results were registered also in other set- Table 2. Average invoiced consumption per residential tlements. The issue is that the old water meters customer / km/ (especially B class) didn’t register slow flow of 18 16.8 water as well as the customer could stop the wa- 16 ter meter with the help of magnet which disrupt 14 12.9 12 the regular operation of the latter. 10.1 10 It should be mentioned that after installation of 8.2 8.0 8 new water meters the company informed the 6.6 6 customers through different means (TVs, NGOs) 4 to eliminate the leaks. 2 There were drawback in payments. The payment 0 level doesn’t correspond with billing level in Hrazdan Abovyan Ashtarak comparison with 10% billing increase, payments old water meter new water meter increase was just 4%.

Table 3

January-June 2015 January-June 2016 Growth % Billing Revenue Billing Revenue Billing Revenue Total 2 415 581 2 157 840 2 590 136 2 237 865 7 4 Customer 1 753 940 1 581 485 1 935 732 1 645 817 10 4 Main budget 248 202 190 324 251 809 207 503 1 9 Econ. entity 413 439 386 032 402 596 384 545 -3 0

1.1 BILLING AND REVENUE

Billing

The billing level has been increased due to new installed water meters.

2016-II quarterly report - Commercial directorate 5 Table 4 1 400 1 301 1 226 1 200 10 %

1 000

800 7 % 600 6 %

mln AMD 428 442 402 431 433 400 391 2015

200 2 % 2016

0 qrowth % April May June Total II quarter

Billing level in comparison with the same period of last year has increased by 75 million AMD (or about 6%). The increase for 6 months was about 177 million AMD (or about 7%)

Payments

The payment level was also improved, but the results are not satisfactory. There was increase compared with the same period of the last year and the increase was 8 million AMD (or about 1%).

Table 5. Comparison of payments indicators 3 % 1 187 1 200 1 179

1 000 1 %

mln AMD 800 1 %

mln AMD 600 402 406 411 2015 400 385 375 389 -3 % 2016 200 0 growth % April May June Total II quarter

Taking into consideration the results of II quarter of previous year the increase of 8 million AMD was not enough. .Parallel with implemented commercial activities (reminders through SMSs, court cases, water supply interruptions) Customer Service Center regularly implements calls.

1.2 CUSTOMERS’ SERVICE CENTER Table 6. Number of calls according to issue type

During the II quarter Customer service center 1 054 registered 4767 calls, as well as about 948 voice 815 mails which were studied and were according- 783 745 ly processed. Customer service center replies to 587 electronically sent inquiries and requests. 389 188 108 98

April May June

Commercial Exploitation/Technical Other

6 Commercial directorate - 2016-II quarterly report During the II quarter a large number of customers Table 7. Number of received calls apply to call center in regard to commercial issues. 6 662 The increase of phone calls is mainly due to the fact that the customers are informed about their water meters readings and debts. The increase of 4 767 commercial calls is also due to the fact that company sent reminder-notifications. 3 149 In comparison with the same period of last year 1 999 a decrease of phone calls was registered by 1895 1 514 1 749 1 658 calls (about 28%). 1 360 The decrease of calls compared with the same period of last year is connected with the fact that ex- April May June Total II quarter ploitation type calls reduced. 2015 2016

Table 8. Number of calls according to issue type 7 000 6 662 -8 % 6 000

5 000 4 767

4 000 3 042 2 871 3 000 2 652 -28 % calls 2 000 1 721 2015 II quarter

1 000 749 2016 II quarter -43 % 394 0 -47 % growth % Commercial Exploitation/Technical Other Total

Sharp increase in consumption wasn’t registered because the water wasn’t consumed for irrigation purposes (especially in Ararat and Armavir regions). It should be mentioned that parallel with the rise of calls the quality is also changed. The company continues to send SMSs to customers informing them about monthly consumption, debts or incomplete payments. As a result large number of calls was registered. In case of inaccuracies appropriate adjustments are made online (address changes, water meter readings, debts etc.) From June 2016 Call center operators carried out telephone monitoring. The employees contacted customers to find out the reasons for non-payment and urged to pay as soon as possible. During June operators contacted with “Abovyan” sector’s customers who haven’t paid from January to May 2016 and have debts. The total number was 300 customer-residents.

Called customers June 2016 2016 January-May unpayed billing /1000 Number of paying Amount paid Sector N AMD customers % /1000 AMD % Abovyan 300 3 689 97 32 972 26

It should be noted that ue to these activities customers become regular payers. This activity will continue till the end of the year.

2016-II quarterly report - Commercial directorate 7 OPERATIONAL DIRECTORATE

2.1 Key Performance indicator ...... 9 2.1.1 Service duration indicators...... 9 2.1.2 Financial performance indicators ...... 10 2.1.3 Water losses indicators ...... 11 2.1.4 Water quality indicators ...... 11

2.2 Exploitation unit ...... 12 2.2.1 Water production...... 13 2.2.2 Distribution...... 15 2.2.3 Operation and repair works...... 16

2.3 New technologies unit ...... 18 2.3.1 Information technologies ...... 18 2.3.2 Mapping division...... 18

2.4 Water quality ...... 19 2.4.1 Water Quality Control ...... 19 2.4.2 Natural resources utilization ...... 22

2.5 Technical department ...... 23 2.5.1 Technical investigations, design...... 23 2.5.2 The control of capital expenses ...... 25

2.6 Asset management department ...... 28 2.6.1 Asset management ...... 28 2.6.2 Communities asset registration ...... 29 2.7 Transportation division...... 30 KEY PERFORMANCE INDICATOR

Improvement of the Company activity by the contractor is monitored by the following performance indicators and connected to target values.

2.1.1 SERVICE DURATION INDICATORS

Table 9. Service duration regarding the 3 groups of cities & rural communities specified in Amendment #5

June 2016 Active customers Average daily supply Year 2016 target number 1st group of cities (11)

Sisian 3 898 24.00

Agarak 1 235 24.00

Jermuk 1 598 24.00

Vardenis 2 116 24.00

Vayq 1 519 24.00

Yeghegnadzor 2 482 24.00

Dilijan 4 088 23.91

Goris 4 734 24.00 Kapan 10 757 23.04 Martuni 2 080 24.00

Charentsavan 20.70 5 667 Total 1st group of cities 40 174 23.27 23.25

2016-II quarterly report - Performance indicators 9 June 2016 Active customers Average daily supply Year 2016 target number 2nd group of cities (14)

19.03 Tsaghkadzor 508 17.37 Masis 4 287 24.00 Meghri 1 328 16.83 Spitak 3 187 14.97 Aparan 1 291 Artik 4 201 23.12 Gavar 5 072 24.00 Echmiadzin 11 477 20.61 Alaverdi 4 215 19.31 Stepanavan 3 258 20.52 Artashat 6 283 17.46 Sevan 5 179 13.03 19.57 Abovyan 13 295 13.74 Talin 1 263 Total 2nd group of cities 64 844 19.24 19.21

3rd group of cities (11)

Buyreghavan 2 287 18.69 Tashir 2 214 14.64 Ashtarak 5 332 16.14 Ijevan 4 261 10.88 Vedi 2 396 11.29 Hrazdan 10 162 19.45 Ararat 3 685 9.39 Chambarak 801 5.45 Berd 2 071 17.29 Akhtala 614 24.00 Noyemberyan 1 498 24.00 Total 3rd group of cities 35 321 15.79 15.96 Rural communities 63 021 16.88 16.79 AWSC perimeter average 203 360 18.71

2.1.2 FINANCIAL PERFORMANCE INDICATOR Table 10 Target I quarter April May June 2016

Collected revenues/ 1 050 440 374 600 401 000 411 300 1000 AMD Cumulative revenues/ 1 050 440 1 425 040 1 826 040 2 237 340 4 734 000 1000 AMD

10 Performance indicators - 2016-II quarterly report 2.1.3 WATER LOSSES INDICATORS

• Water Losses* = (Produced water – Authorized consumption) / Produced water with Authorized consumption = Billed volume + Authorized Unbilled Consumption (UAC):

Table 11

I Target quarter April May June 2016

Produced water / 000 m3 37 564 12 521 13 478 14 500 Billed water / 000 m3 9 040 3 150 3 438 3 473 UAC / 000 m3 3 073 1 058 1 082 660 Water losses* for the period / % 367.8 66.4 66.5 68.3% Yearly water losses* average / % 67.8 67.4 67.2 67.4% 74

* Indicator required in Annex 2 of Amendment #5 refers to “Water Losses” KPI which is computed according IWA methodology (IWA PI II #170).

2.1.4 WATER QUALITY INDICATORS

Table 12 Bacteriological test 2016, II qarter I quarter April May June

Water supply Planned 33 94 10 11 undertaking Done 33 94 10 11 Entry of distribution Planned 1 406 473 479 473 network Done 1 394 458 466 472 Violations number 22 6 8 8 Water distribution Planned 1 581 530 530 531 system Done 1 581 523 530 531 Violations number 26 9 7 5 Test implementation Planned 3 020 1 097 1 019 1 015 results Implemented tests 3 008 1 075 1 006 1 014 Implementation rate 99.6% 98.0% 98.7% 99.9% Tests results Tests done on distributed water 2 975 981 996 1 003 compliancy with Violations number 48 15 15 13 sanitary norms Compliance rate 98.4% 98.5% 98.5% 98.7% Target for 2016 year >95%

2016-II quarterly report - Performance indicators 11 EXPLOITATION UNIT

Implementation and process of operation activities were mainly continuing in the II quarter of 2016.

Particularly:

• The main activities were aimed at elimination of accidents in order to supply uninterrupted water. This was achieved with the help of sectors and exploitation unit working together in an operative way. • Operation activities improvement, • Works aimed at increasing water supply schedule, • More efficient coordination and elimination of breakdowns, • Study of distribution networks installing water pressure breakers, • Equal distribution of pressure in distribution network and water volume and uninterrupted water supply as a result of sectorization work, • Continuity if fighting against illegal connections, • Activities for water loss reduction aimed at improving technical condition of water supply system and reduction of illegal and uncontrolled water usage.

12 Exploitation unit - 2016-II quarterly report 2.2.1 WATER PRODUCTION

The main activities during the II quarter of 2016 were aimed at obstructing the entrance of polluted water into internal network of communities caused because of river floods and spring thaw. It was mainly re- flected in ‘’Geghi’’ WTP and in gravity systems of “Artashavan”. The water supply works were organized through back-up options. Inspection visits to water supply systems were carried out to study the general technical condition.

Table 13. Water Production 39 936 12 521 13 478 13 937 12 450 4 265 4 200 3 985 delivered through pumps /m3 8 256 9 278 9 952 27 486 36+64z 35+65z 35+65z gravity /m3 April May June 35II quarter +65z

Table 14. Water production and NRW* Water production Water billed NRW / thousand m3/ / thousand m3/

April May June II quarter

II II

May June May June Branches April April 3 3 3 3 quarter quarter thous. m NRW % thous. m NRW % thous. m NRW% thous. m NRW %

North-Western 8 595 8 937 8 686 26 218 1 779 1 753 1 851 5 383 6 816 79.3 7 184 80.4 6 835 78.7 20 835 79.5 South-Eastern 3 926 4 541 5 251 13 718 1 371 1 685 1 622 4 678 2 555 65.1 2 856 62.9 3 629 69.1 9 040 65.9 Total 12 521 13 478 13 937 39 936 3 150 3 438 3 473 10 061 9 371 74.8 10 040 74.5 10 464 75.1 29 875 74.8 * (detailed information check on Appendix list page 84)

These figures are the result of optimal consumption and saving of el. energy as well as due to consistent implementation of necessary measures. The maintenance of the pump units and WTPs and some chlorination stations operated by the Company has been carried out by a specialized organization on a contract basis as a result of which accident rate has Replacement of old pum units in ‘’Gandzak’’PS.

significantly decreased ensuring the stability of produced and supplied water quantity. Old and worn- out pump units of ‘’Gandzak’’ PS were replacedwith new and modern units. Newly built ‘’Teghut’’ and ‘’Chambarak’’ PSs equipped with modern facilities were put into operation. Newly built deep wells in Chambarak

2016-II quarterly report - Exploitation unit 13 Table 15. Electricity expenses and consumption*

April May June II quarter

Branches Budget Actual Budget Actual Budget Actual Budget Actual North-West 1000 Kwh 1 825 1 791 1 851 1 694 1 838 1 693 5 514 5 177 1000AMD 79 591 77 904 80 725 75 522 80 128 73 875 240 444 227 302 1000 Kwh 804 698 808 700 803 672 2 415 2 070 South-East 1000AMD 33 691 28 925 33 832 28 968 33 641 27 708 101 163 85 601 1000 Kwh 6 5 7 6 7 6 20 17 Administrative 1000AMD 284 241 331 266 331 290 945 797 1000 Kwh 2 635 2 494 2 666 2 399 2 648 2 371 7 949 7 264 Total 1000AMD 113 565 107 071 114 887 104 757 114 100 101 873 342 552 313 700

* (detailed information check on Appendix list pages 89, 87)

Table 16. Quantity of disinfection materials*

Balance in the beginning Recieved Utilized Balance of the end of quarter of quarter Liquid Hypochlorite Liquid Hypochlorite Liquid Hypochlorite Liquid Hypochlorite Branches chlorine /kg/ tablets /kg/ chlorine /kg/ tablets /kg/ chlorine /kg/ tablets /kg/ chlorine /kg/ tablets /kg/ North-Western 3 662 2 630 7 140 21 830 9 120 16 499 1 682 7 964 South-Eastern 907 3 897 5 080 14 890 4 642 9 911 1 345 8 875 Total 5 469 6 527 12 220 36 722 13 762 26 410 3 027 16 838

* (detailed information check on Appendix list page 88)

Table 17. Water delivered through pumping

Water delivered through pumping Electricity consumption Electricity consumption N Subsectors thous. m3 / I quarter kwh/m3 kwh/I quarter 1 Ashtarak 1 033 0.72 740 2 Aparan 273 0.40 109 3 Vayq 21 0.29 6 4 Echmiadzin 175 0.91 159 5 Gavar 2 144 0.56 1 203 6 Sevan 731 0.64 465 7 Tashir 167 0.82 138 8 Stepanavan 812 0.46 371 9 Noyemberyan 35 1.41 49 10 Spitak 17 0.51 9 11 Abovyan, 85 0.34 29 12 Bjureghavan 34 1.00 34 13 Charentsavan 832 0.51 421 14 Hrazdan, 5 769 0.34 1 988 15 Tsaghkadzor 39 0.50 19 16 Ijevan 44 0.66 29 17 Dilijan 33 0.81 26 18 Kapan 52 1.86 96 19 Masis 1 912 0.42 801 20 Chambarak 2 1.00 2 * Ծանոթություն - տվյալ21 աղյուսակումAlaverdi մեխանիկական ջրաքանակների հաշվառման 3 մեթոդոլոգիան այլ է, ուստի այն0.79 չպետք է համապատասխանի մեխանիկական 2 ջրի մյուս ցուցանիշների հետ: Միայն երկրորդ աստիճանի22 Ashotsk պոմպային ագրեգատներ: 59 0.56 33 Total 14 268 0.47 6 727

NOTE - The methodology of calculation of mechanical water volume in the table is different, so it should not be in line with other indicators of mechanical water. * NOTE - The methodology of calculation of mechanical water volume in the table is different, so it should not be Only second-stage pumping facilities * in line with other indicators of mechanical water. Only second-stage pumping facilities

14 Exploitation unit - 2016-II quarterly report 2.2.2 DISTRIBUTION Chart 1 /¸Ç³·ñ³Ù 1

WEIGHTED AVERAGE NUMBER OF DAILY HOURS OF DRINKING WATER SERVICE During the II quarter of 2016 ՋՐԱՄԱՏԱԿԱՐԱՐՄԱՆ ՄԻՋԻՆ ՏԵՎՈՂՈՒԹՅՈՒՆԸ ՕՐՎԱ ԸՆԱԹՑՔՈՒՄ through implementation of the 24.00 foreseen activities we succeeded 22.00

increasing of water supply sched- 20.00 18.68 18.73 ule on the perimeter of AWSC. 17.77

18.00 16.61 18.70 During implementation of the ac- 16.00 16.00 15.02 tivities main stress was put on the 14.03 continuous operation of the sys- 14.00 13.01 12.10 tem. Average water supply during 12.00 the II quarter of 2016 was 18.70 Number of hours of water supplies 10.00 10.98 9.62 hours which was increased by 0.9 տևողությունը ժամերիՋրամատակարարման 8.00 7.39 hours in comparison with the same 6.00 6.04 period of the previous year (it was 4.00 AVG 2004 AVG 2005 AVG 2006 AVG 2007 AVG 2008 AVG 2009 AVG 2010 AVG 2011 AVG 2012 AVG 213 AVG 2014 AVG 2015 QI 2016 QII 2016 Միջին 2004 Միջին 2005 Միջին 2006 Միջին 2007 Միջին 2008 Միջին 2009 Միջին 2010 Միջին 2011 Միջին 2012 Միջին 2013 Միջին 2014 Միջին 2015 I եռամսյակ II եռամսյակ 17.80h in 2015). 2016 2016 Months The details of water supply hour Ամիսներ schedules are presented in Chapter 10 of Amendment #4 of the Management1 Nb of Contract.hours of daily supplies 1 WS Chart

During the II quarter a number of activities were implemented. The most remarkable was the study of water quantity form ‘’Zvar’’ WTP to Meghri water main, from ‘’Agarak’’WTP to Agarak town. Regulation and measurement activities were carried out in Ayntap distribution network as a result of which water supply in Janyakagortsner district was improved.

Reduction of losses

Table 18. Number of eliminated breakdowns 1 376 1 400

1 200 973 1 000

800

600 497 433 446 366 400 316 291

200

0 April May June II quarter

North-West South-East

Accident in Gorist town

Accident in Noratus community,

2016-II quarterly report - Exploitation unit 15 Control of illegal connections

Table19. Number of eliminated illegal connections according to branches during the II quarter of 2016. R/B April May June II quarter North-West 5 2 6 13 South-East 34 40 27 101 AWSC 39 42 33 114

During the II quarter of 2016 the main activities of the department were aimed at installation, regulation and maintenance of the devices operating with hypochlorite tablets, elimination of leaks from the DRRs. The department was engaged in the repair and maintenance of 60 chlorination stations operating with hypochlorite tablets. At the same time the regular works are carried out with entry and exit valves and membranes of DDA and DDI type dosage pumps.

2.2.3 OPERATION AND REPAIR WORKS

Implemented works during the reporting period

• The membranes of 9 DDA dosage pumps were replaced; • “Easiflo IP” chlorine device with pressure regulator was installed in newly built “Kent-Aghbyur” chlorine station of Talin; • Additional valves were installed in “Golovino” and “Artik” chlorine stations in order to ensure more stable and reliable chlorination process; • “Tsaghkasar” chlorine station operating with hypochlorite tablets was put into operation. DDA 17/7 type dosage pump was replaced with DDA30/4 pump which enables complete chlorination; • DME 350/4 type dosage pump was installed in “Geghi” WTP, where liquid chlorine will be replaced with hypochlorite tablets; • “Dzknget” chlorine station was put into operation which in unti pressure conditions operates within the norms; • “Artik” new chlorine station was put into operation, electrical cable was replaced and pressure regulator was installed; • 7 circulation pumps were repaired and centered; • Control panel of “Gmbet” chlorine station in Ijevan town was repaired and transformer was replaced; • Control panel of “Kent-Aghbyur” chlorine station was repaired with relays of circulation pump; • Float breakers were replaced in “Frolovo” WTP and “Kent-Aghbyur” chlorine station.

“Artik” chlorine station

“Dzknget” chlorine station

“Kent-Aghbyur” chlorine station

“Geghi” WTP chlorine station

16 Exploitation unit - 2016-II quarterly report Table20. List of installed and operating chlorination station II quarter Total place/work Planning 2016 Disinfection Chlorine Tablets 2 60/58**% 13 stations Liquid Chlorine. 13 17

**- operating

Water meter and loggers

During the II quarter of 2016 the Division implemented the works for day-to-day technical maintenance of the water meters and loggers. A brief description of which is presented below in the table.

Table 21. Works implementation A short description of implemented activities “North-East” B “South-West” RB Total /piece/ /piece/ /piece/ Replacement of installed water meters with im- 2 1 3 pulse output water meters Repair of installed water meters including; 7 3 10 Repair, installation and adjustment of electronic 3 2 5 boards of electromagnetic water meters Cleaning of clogged turbine water meters 4 1 5 Installation of new loggers in water meter nodes - 1 1

Water measurements were implemented with portable ultrasonic flow meter in water springs.

Cleaning of clogged water meter Installation of new water meter in “Gandzak” PS

Everyday data received from el. meters and water meters installed in water supply structures were analyzed by Operative Control Center . OCC strictly follows the working hours and parameters of aggregates comparing it with working hours schedule of aggregates presented by exploitation unit. During the reporting period on a daily basis OCC analyzed water volumes produced in head structures equipped with loggers, water levels in res- ervoirs as well as the information was compared with data obtained from the pressure loggers installed in water distribution networks.

2016-II quarterly report - Exploitation unit 17 NEW TECHNOLOGIES

2.5.1 INFORMATION TECHNOLOGIES

Maintenance of computer network and devices: During the reporting period the maintenance of networks, diagnosis of local network interruptions, installation and configuration of necessary devices were implemented for HO, RBs and sectors. At the same time the company carried out the maintenance of the servers aimed at the improvement of reliability and safety of the latter. Support of Operations Control Center with the use of new technologies: During the reporting period the Unit proposed diversified IT solutions and implemented the cre- ation of the Operations Control Center (OCC). The center’s role is to manage from hydra technical engineering structures of company with digital «Scada interface» devices with the help of which monitoring and planning of water production can be implemented in online mode. Thus the center is equipped with new technologies and software packages ranging from high quality security systems to water monitoring in online mode. This innovative step helps to optimize the costs of water consumption, to ensure normal operation of water production and from the analytical point it helps to ensure the continuity of the following circle “planning- water production-distribution”.

2.3.2 MAPPING DIVISION

During the I quarter of 2016 the transfer of the schematic and information database of the maps from “MAP INFO” to “SCADA” system were carried out. Currently all supplied residences are integrated in «SCADA” system and all users have the possibility to access to water supply schemes online.

18 New technologies unit - 2016-II quarterly report WATER QUALITY

2.4.1 WATER QUALITY CONTROL

During the II quarter of 2016, according to the approvedschedule, water quality labaratories have implemented the following activities;

• examination of 200 samples of potable water taken from water intake points and pressure points before the distribution network • bacteriological examination of around 3 095samples taken from the water intake points, before the distribution network and water supply distribution networks defined 16 558 residual chlorine samples up to the distribution network and in distribution network

Meeting was organized with water quality control staff. Water quality issues, mechanism for their solutions, organization of work process, their regulation and control were discussed. Skills on how to work with newly replenished turbidity meters and pH meters were taught to employees.

Discussion and training with the head of laboratories

98.6 % of water quality becteriological indicators of taken samples corre- sponds to norms

2016-II quarterly report - Water quality 19 Table 22. Water quality analysis at water intake points (underground and surfaces)*

Number of physicochemical Microbiological analysis analysis including generalized Number of planned Number of planned Regional Branch analysis samples samples actually taken North-West 49 45 45

South-East 70 70 70 Total 119 115 115 * (detailed information check on Appendix list page 89) Annual demand and supply terms of neccesary reagents, bi- ological environments and auxiliary means were obtained to ensure the sustainable work of water quality laboratories. Water quality control staff was equipped with several field pH meters and turbidity meters which Turbidity meters enable to do more studies, to have pH meters more accurate and reliable results. Mandatory washing and disinfection of DRRs, WTPs and other water facilities to be implemented once a year after spring thaw has started in defined terms Cleaning and disinfection of DRR according to schedule approved by sanitary services. Table 23. Analysis of water taken from the pressure point, before the distribution network * Microbiological analysis Regional Branch Physicochemical Planned Samples actually Deviations % of deviations analysis samples taken North-West 38 679 650 13 2.0 South-East 43 746 746 9 1.2 Total 81 1 425 1 396 22 1.6 * (detailed information check on Appendix list page 91) Table 24 Water quality investigation in the distribution network* Microbiological analysis Regional Branch Planned samples Samples actually Deviations % of deviations taken

North-West 1 038 1 031 15 1.5 South-East 553 553 6 1.1 Total 1 591 1 584 21 1.3 * (detailed information check on Appendix list page 92) Table 25. Potable water disinfection control* Number of residual chlorine analysis Before distribution network Within distribution network Deviation Total Under detection Total <0.3mg/l > 0.5mg/l) limit North-Western 6 389 362 88 2 437 40 South-East 4 960 336 37 2 772 94 Total 11 349 698 125 5 209 134 * (detailed information check on Appendix list page 93) The deviations are mainly due to el energy interruptions and breakdowns of chlorine devices. The problems have been solved and drinking water quality was restored.

20 Water quality - 2016-II quarterly report Medical examination of health condition of some employees has started according to procedure and time- lines developed together with QSE department. The control of sectors and subsectors laboratory activity has been carried out by water quality department. The works of “North-West” and “South-East” R/Bs centralized and sectors’ laboratories were checked: avail- ability of schedules, methods and reagents, skills of analysis process, the accuracy of register book filling. Experimental coagulation method, the calculation of the optimal coagulant quantity was taught to “South-East” RB staff.

Internal testing of turbidity meter and chlorine defining field colorimeter was carried out as well as working condition of laboratory equipments was also checked. Methodological instructions and assignments were given. 4 each online chlorine defining devices have been installed which enables to follow constantly the quantity of chlorine and in water which makes more manageble the disinfection process in water supply systems. The advantage Training on coagulation method of the device is that it excludes human factor, and significantly reduces the amount spent on required reagents. Thus, 30 online chlorine defining devices and 10 turbidity meters have been totally installed, we will have 40 online chlorine defining devices and 10 turbidity meters during the next quarter.

Digital database of sampling points of drinking water control in the serviced area of the Company is continuously updating. The geographical positions (GPS coordinates) of sampling points have been checked and adjusted on the digital map which enables better water quality control.

Wastewater quality control Chlorine defining device The works and professional skills, knowledge of analysis process and the accuracy of register book filling of wastewater control laboratory staff have been checked. Analysis of wastewater discharged to water objects via Gavar, Martuni, Vardenis and Jermuk wastewater treatment plants are carried out.

Table 26. Gavar, Martuni, Vardenis WWTPs’ outlet Sewage water analysis Concentration, mg/l - - BOD5, mg/l uspendid Sol- Ammonium Nitrite NO2 , Nitrate NO3 , Phosphate + 3- ids, mg/l NH4 , mg/l mg/l mg/l PO4 , mg/l outlet outlet outlet outlet WWTP inlet out inlet out Gavar 85 84 105.6 86.9 33.1 0.4 2.2 11.8 Martuni 87 87 59.8 53.8 22.0 0.0 0.7 9.5 Vardenis 33 33 91.3 25.2 4.5 0.2 3.3 2.4 Dilijan 43 29 48.1 16.4 14.9 1.0 5.2 5.2 Jermuk 50 47 42.4 40.2 10.9 0.0 2.4 6.6

2016-II quarterly report - Water quality 21 2.4.2 NATURAL UTILIZATION AND NATURAL PROTECTION FEES

During the reporting quarter the natural resources utilization fee of the Company was equal to 4.1 mln AMD and nature protection fee was 6.0 mln AMD (about 2.8 mln AMD by «3» coefficient).

Table 27. Natural resources utilization and nature protection fees

Calculated natural resources utilization fee ( AMD) Calculated nature protection fee ( AMD) Sector Surface water Underground water Total By index «1» By index «3» North-West RB Abovyan 0 000 327 186 327 186 0 000 0 000 Charentsavan 0 000 203 644 203 644 0 000 0 000 Hrazdan 3 942 267 662 271 604 355 655 445 503 Alaverdi 0 000 181 332 181 332 120 073 119 563 Spitak 0 000 68 670 68 670 84 932 0 000 Stepanavan 0 000 128 115 128 115 104 579 80 316 Tashir 0 000 51 246 51 246 12 524 0 000 Artashat 0 000 88 695 88 695 212 942 470 624 Echmiadzin 0 000 270 027 270 027 474 700 774 041 Masis 0 000 157 680 157 680 159 982 112 166 Vedi 0 000 123 779 123 779 55 613 0 000 Ararat 0 000 57 159 57 159 132 446 0 000 Ashtarak 0 000 371 336 371 336 56 961 222 165 Aparan 0 000 104 857 104 857 12 861 0 000 Artik 0 000 118 260 118 260 87 635 0 000 Talin 0 000 53 217 53 217 26 393 0 000 Ashotsk 0 000 59 564 59 564 3 685 0 000 Total 3 942 2 632 429 2 636 371 1 900 981 2 224 378 South-East RB Sisian 0 000 145 854 145 854 98 606 15 754 Goris 0 000 159 257 159 257 150 768 34 047 Kapan 103 379 57 947 161 326 366 535 333 242 Meghri 59 130 4 730 63 860 41 690 0 000 Eghegnadzor 0 000 59 130 59 130 51 409 22 080 Vayq 0 000 84 753 84 753 15 894 0 000 Jermuk 0 000 51 640 51 640 19 213 0 000 Sevan 0 000 151 767 151 767 117 112 0 000 Chambarak 0 000 12 812 12 812 3 270 0 000 Gavar 0 000 176 996 176 996 135 247 0 000 Martuni 0 000 130 086 130 086 52 773 0 000 Vardenis 0 000 116 289 116 289 17 653 0 000 Diligan 39 420 3 075 42 495 102 640 112 111 Igevan 0 000 43 796 43 796 150 758 25 723 Berd 11 826 788 12 614 19 848 0 000 Noyemberyan 0 000 43 953 43 953 13 316 0 000 Total 213 755 1 242 873 1 456 628 1 356 732 542 957 Grand Total 217 697 3 875 302 4 092 999 3 257 713 2 767 335

22 Water quality - 2016-II quarterly report TECHNICAL DEPARTMENT

2.5.1 TECHNICAL INVESTIGATIONS, DESIGN

During the reporting quarter Technical Department implemented the following activities.

Studies in the framework of loan projects Source of financing Project area Phase European Bank for Company’s service area Selection of 126 settlements Reconstruction and with designing company Development (EBRD) and priority list review

2016-II quarterly report - Technical department 23 Ongoing studies of W&W system for elimination and solution of problems

Region Location of the object Activities Aragatsotn Oshakan Water supply options for Mashtots street 7 blind alley of Os- hakan community were studied and proposals were developed. Ashtarak Issues raised by one of the customers of “Ara 2” district of Ashtarak town were studies and proposals were developed. Kotayk Abovyan Water supply options for 21 apartments of student district in Hatis street, Abovyan city were studied and proposals were developed. Hrazdan Landslide problems of “Central” DRR of Hrazdan town were studied. Ministry of Emergency Situation was also informed. Armavir Musaler Memorandum development of route selection for providing water in Musaler memorial and Musaler upper district from Aygek-Baghramyan water main and implementation of joint activities were discussed. Lori Alaverdi Existing water supply system of Akner district of Alaverdi town was studied and partnership suggestion for water supply improvement was developed. Shirak Saralanj Water supply problems of Saralanj community were studied and optimal option for the replacement of the water main was developed.

Asbestos cement water main that needs replacement in Saralanj community

Reconstructed street of Alaverdi Akner distribution network

Other activities related to W&W system

The parts of the road being constructed by “Transnakhagits” CJSC, “Artsakhchan institute” CJSC, “Channa- khagits” Ltd in the framework of 2016 loan program financed by State budget and World Bank were studied as well as possible damage of water supply systems to infrastructure were investigated and proposal was presented. Design options for Gyumri-Bavra part of “North-South” highway presented by “Artsakhchan institute” CJSC as well as possible impact of water supply and wastewater systems on the road was studied. Adjustment of schemes and data of water supply systems. Evaluation of the lengths of water supply internal networks of the communities of Syunik, Vayots Dzor, Gegharkunik, Tavush regions taking into consideration the recent changes. Clarification of inlet connections of “Bazmaghbyur-Ghazaravan” water supply system was implemented as well as information collection and input in Autocad program out in order to fill in SCADA system was carried.

24 Technical department - 2016-II quarterly report Development of W&W technical conditions

Region Location of the object Number Kotayk Abavyan, Charentsavan, Hrazdan and Akunq community 24 Armavir Ejmiatsin, Hovtamej, Musaler communities 3 Aragatsotn Ashtarak, Aparan and Talin towns 19 Ararat Ararat, Artashat, Vedi and Masis towns and Ayntap, Getazat, No- 17 rashen,Ararat, Hayanist, Taperakan and Qaghtsrashen communities Gegharkunik Martuni town and Tsovazard community 2 Lori Stepanavan, Tashir, Aqori, Mets Parni, Jrashen, Haghpat, Shnogh com- 10 munities Syunik Kapan, Goris, Sisian towns 3 Total 78

2.5.2 DIVISION OF CONTROL OVER CAPITAL EXPENSES

The following works have been carried out during the reporting period: • Based on the preliminary applications for the capital works, the applications for implementation have been studied, reviewed and submitted for approval.

Region Name of the works «North-West» R/B Lori Rehabilitation of sewer pipeline passing near the area of former hospital of Akhtala town, Construction of internal networks in Jrashen community, Ararat Rehabilitation of pipeline in Jhangir Agha street of Nerqin Dvin community, Rehabilitation of internal network of Vanashen community, Kotayk Construction of water supply system for 4th micro of Abovyan town, Rehabilitation of water pipeline of 9th and 5th streets of Karenis community. Shirak Rehabilitation of water main of Saralanj community, «South-East» R/B Vayots Dzor Reconstruction of water pipeline supplying regional administration, Gegharqunik Construction of water pipeline in Sh’hoyan street of Karmirgyugh community, Rehabilitation of pipeline of Azatamartikner street of Lchap community, Rehabilitation of pipeline of Duran Yonjeq district of Nerqin Getashen community, Rehabilitation of internal network of N 18.20 buildings of Sayat Nova street in Sevan town, Rehabilitation of internal networks of N 22,24,26 buildings of Sayat Nova street in Sevan town.

Reconstruction of water pipeline in Jrashen community

Reconstruction of water pipeline in Nerqin Getashen

2016-II quarterly report - Technical department 25 • The following works among the approved applications are still in the process.

Region Name of the works «North-West» R/B Ararat Rehabilitation of pipeline (de50mm, 300m) and 11 household connections in Jhangir Agha street of Nerqin Dvin community, Rehabilitation of internal network (de110mm 480m and 63mm 300m) and 7 household connections of Vanashen community, Shirak Rehabilitation of water main of Saralanj community (de200mm 300m), Lori Construction of internal networks (de50mm 340m and de32mm 160m) and 16 household connections in Jrashen community, Kotayk Rehabilitation of sewer collector (de400mm 70m) passing adjacent to Kecharetsi street of Tsaghkadzor town, Construction of water supply system (de110mm, 300m) in 4th micro and Hatis 1,2 dis- tricts of Abovyan town, Rehabilitation of pipeline (de50mm, 1020m) and 30 household connections in 9th and 5th streets of Karenis community. «South-East» R/B Gegharkunik Rehabilitation of Saralanj street pipeline (de 63mm, 240m) and 11 household connections of Noratus community, Rehabilitation of P. Sevak 1 street pipeline (de 63mm, 190m) and 18 household connections of Noratus community, Rehabilitation of internal network of N 22,24,24 buildings of Sayat Nova street (de160mm 130m, de110mm 590m, de90mm 90m, de63mm 280m), 13 inlets of apartment buildings and 5 household connection in Sevan town.

Reconstruction of water pipeline in Vanashen community

26 Technical department - 2016-II quarterly report • The following works have been completed: Region Name of the works «North-West» R/B Aragatsotn Construction of water pipeline (de50mm 450m) and 6 household connections in V. Ama- tuni street of Oshakan community, Rehabilitation of sewer pipeline (de300mm 36m and D273 x5mm 46m) of N9 building in A. Manukyan street of Ashtarak town, Lori Rehabilitation of sewer pipeline (de200mm 110m) passing near the area of former hospital of Akhtala town, Kotayk Rehabilitation of sewer pipeline (de200mm 31m) passing through the private house adjacent to Kecharetsi street of Tsaghkadzor town, Armavir 80 household connections of internal network in Khoronq community, Ararat Rehabilitation of pipeline (de110mm 980m and de50mm 130m) and 26 household connections of G. Djdeh of Norashen community, Construction of new pipeline (de63mm 450m) in Mrgavan community. «South-East» R/B Vayots Dzor Construction of water pipeline supplying regional administration,(de40mm 112m), Gegharkunik Construction of pipeline (de63mm, 230 m) and 9 household connections in Sh’hoyan street of Karmirgyugh community, Rehabilitation of Azatamartikner street pipelines (de 90mm, 830 m and de63mm 350m) and 42 household connection of Lchap community, Rehabilitation of pipeline (de110mm 500m and de90mm 490m) and 55 household connections of Duran Yonjeq district of Nerqin Getashen community, Rehabilitation of internal network of N 18.20 buildings of Sayat Nova street (de110mm 160m, de90mm 120m), 4 inlets of apartment buildings and 7 household connection in Sevan town. • Completion certificates of capital activities, presented from the RBs on the basis of approved applications have been examined by the technical department and handed over to the Cost Control Division for further financing.

• Inspection visits and quality supervision was carried out.

Contract number Name of the works N36/Ծ, 04.03.2016 Preservation and care (transfer of harvest and waste, rehabilitation and other N44/Ծ, 12.03.2016 preventive works) of pumping stations, WTPs, chlorination stations, water in- takes sanitary zones of DRRs of “North-West” and “South- East” R/Bs. N93/Ծ, 08,06.2016 Reconstruction of damaged roof of Artashavan N8 catchment.

Collapsed part of Artashavan N8 catchment Repair of collapsed part of Artashavan N8 catchment Repair of Artashavan N8 catchment

2016-II quarterly report - Technical department 27 ASSET MANAGEMENT DEPARTMENT

2.6.1 ASSET MANAGEMENT

• Full package of land documents for Vayq DRR, Teghut PS, Cham- barak deep wells and Tsaghkadzor DRR were prepared to present to Real Estate Cadastre for property right state registration.

• Final distribution of asset of AWSC central laboratory and Ashtarak OCC as well as accounting formulations were implemented. Unused office asset was distributed between RBs/sectors. Teghut PS

Vayq DRR

• Property right state registration of newly built deep well in Azatamut community and its sanitary zone was implemented in Real Estate Cadastre State Committee.

• Full package of documents for property right state registration of newly built DRR and chlorine station in Getahovit community was formed.

• For the purpose of transferring AWSC asset to new manager, corresponding lists were compiled by 01.01.2016 and presented to “SAMS con- Azatamut deep well sulting” CJSC and licensed service company “Gold Atlas” Ltd. A schedule of joint visits was formed.

28 Asset management - 2016-II quarterly report • In pursuance of 2016 April 28 N16 Government protocol decree visits to 10 municipalities were implemented, where consigned asset lists as well as the decisions of the community leaders were adjusted. (The process is ongoing).

• Lease contracts about the use of deep wells by the community belong- ing to AWSC in Ranchpar community were extended until the end of 2016

Ranchpar deep well

2.6.2 COMMUNITY ASSET REGISTRATION

1..Signing of Free Use Contracts with communities

1 free use contract was signed with 1 community in Shengavit office of RA Real Estate Cadastre State Com- mittee. Property right state registration has been done on the name of AWSC.

According to the Regional Branches free use and rent contracts were signed:

North-West RB - 1 free use contracts (Stepanavan)

In general 339 free use contracts were signed with 226 communities.

Docu process.

Implemented activities with the communities

On April 12 in compliance with General Director’s command, the committee implemented hand over-acceptance of internal and external networks of Azatamut community, Tavush region. Hand over-acceptance act and its appendix was formed and signed. Thus Azatamut community was included in AWSC service area.

Start of a new process, analytical works

According to 2014 RA government’s N883 and N888 decrees on “public-private partnership aimed at the further development of water sector reform program” as well as according to 24.09.2014 N 172-Ա command by SCWS, the analysis of the asset owned by the communities under AWSC service area was implemented for further donation to AWSC. According to preliminary action plan on the development of public-private partnership in water supply sector, supporting activities with the donation process were organized and implemented. Assistance visits were implemented to Kotayk, Aragatsotn, Shirak and Armavir regions for preparing the community leaders decisions properly.

2016-II quarterly report - Asset management 29 TRANSPORTATION DIVISION

Gas filling system:

During the II quarter the transport facilities equipped with gas bottle systems and operating with gas have saved 5 000 000 AMD due to the differences of natural gas and petrol prices.

Table 28. The list of vehicles according to types and distribution

The begin- Kia, Renault Vaz Uaz Gaz Kamaz Excava Petrol Gaz Diezel ning of the Hyundai tor quarter HO 46 12 5 22 3 - 4 - 22 20 4

North-West RB 111 1 7 36 30 6 12 19 8 72 31

South-East RB 84 1 3 21 20 15 6 18 10 49 25

Total 241 14 15 79 53 21 22 37 40 141 60

Certification of gas bottles

Transport department implemented pressure testing and certification of 134 gas bottles of 70 UAZ, VAZ vehicles, as well as leak test was applied. . 54 of 56 gas bottles received certificates. As a result 2 gas bottles which were being operated since 2007 got negative answer; they were removed from exploitation and replaced with new ones. So Gas bottle testing under 300 pressure testing process for 2016 is completed, as a Leak test atm. pressure in a special closed result of which 182 of 190 gas bottles received cer- bunker tificates. The next stage will be in 2017.

30 Transportation division - 2016-II quarterly report During the II quarter the vehicles were taken to maintenance stations for 165 times for implementation of technical maintenance and repair.

Technical maintenance and repair

During the II quarter Transport Department implemented the annual technical examination activities of 54 vehicles. Maintenance of VAZ vehicle

Regulation of breakdown on a special stand after chassis repair

Maintenance of UAZ vehicle

The repair activities of Kamaz vehicle which supplies chlorine

Technical maintenance of CAT excavator

2016-II quarterly report - Transportation division 31 WATER REMOVAL DIRECTORATE

3.1 Wastewater services...... 33

3.2 WWTPs and pumping stations ...... 35 3.1 WASTEWATER SERVICES

During the reporting quarter sewerage pipelines repairing and cleaning activities were implemented in all the cities and villages in service area of AWSC.

• Ceramic sewerage pipeline of D= 250 mm passing through 9th building of Aram Manukyan street of Ashtarak town was regularly clogged caus- ing unsanitary condition. The pipeline was studied and it was found out that further operation is impossible because of poor condition of pipelines and lack of normative in- clination in some places. Geodesic and hydrau- lic calculations were implemented by the specialist and a new sewerage pipeline of L=82m was built. After the implemented activities the Aram Manukyan street of operation of sewerage network was regulated. Ashtarak town. Construction activities of new sewerage pipeline

• Because of frequent obstructions in sewerage pipeline adjacent to former hospital of Akhtala town, cleaning activities of manholes and sewage pipeline were being implemented by the employees of Alaverdi sector. Operation of the pipeline according to wastewater norms and rules was impossible because repair activities were ineffective. That’s why a new pipeline of d=200mm, L=110m was Akhtala town before and during built. Now the sewage flows into intended place. the construction of new sewerage pipeline

• Sewage of Bander district of Vardenis town was flowing into streamlet passing through private territories. That’s why a new sewerage pipeline of D=200-250mm was designed and built. The total length of pipeline is L=400m. The construction of the sewerage pipeline is over, so the customers can use company’s wastewater system. Bander district of Varde- nis town Construction activities of new sewerage pipeline

• Because of the obstruction in sewerage pipeline of D=200mm in Mashtots street, Berd town, the sewerage was flowing out to the asphalt surface and overflowing the central Mashtots street. Identi- fication of damaged manholes hidden beneath asphalt was carried out with metal-looking device- “Seba dynatronic” after which sewerage pipeline repairing and cleaning activities were implement- Mesrop Mashtots street of Berd town. Mesrop Mashtots street Sewage outflow to the asphalt surface of Berd town. Detection ed. of clogged manhole

2016-II quarterly report - Water removal directorate 33 During the reporting quarter

cleaned - 67.5 km of sewers and 443 manholes

repaired - 82 (1 282.5 m) sewers and 59 manholes at the expenses of current maintenance

eliminated - 2 592 blockages without additional investment

Table 29. Analysis of wastewater network

Regional branch Collector Sewerage Total Accident Cleaned Number of Cleaned km network km unit/km network accidents sewer pipe- km % line/ km North-West 190 1 093 1 283 1.60 4.56 2 048 58

South-East 140 719 859 1.31 1.05 1 128 9

Total 330 1 812 2 142 1.48 3.10 3 176 67

Table 30. Number of obstructions in km

Regional branch April May June II quarter

North-West 0.5 0.5 0.5 1.6

South-East 0.5 0.4 0.4 0.3

* (detailed information check on Appendix list page 93)

Table 31. The lenght of cleaned sewerage Table 32. The lenght of cleaned sewerage pipelines /%* pipelines / km April May June II quarter April May June II quarter

4.56 58.4

21.1 19.6 1.4 1.6 1.5 1.05 17.7 9.0 0.3 0.4 0.3 3.0 3.3 2.7

North-West South-East North-West South-East

* (detailed information check on Appendix list page 95) * (detailed information check on Appendix list page 95)

34 Water removal directorate - 2016-II quarterly report Table 33. Number of repairs in wastewater collectors and elimination of clogges in manholes* April May June II quarter

2 048 1 128 679 674 695 369 409 350

North-West South-East

3.2 WWTPs AND PUMPING STATIONS

• Sevan N3 and N5 Sewerage PSs to restore the cracks around the buildings occurred because of the ground sediments special waterproof sealant was applied as well as electric wires and cables were covered. High voltage cable of Sevan N5 sewerage PS was replaced with new one. Meter installed in the substation was taken out of the building in order to maintain the security rules.

Installation of covers for cables in Sevan N3 and N5 sewerage PSs

Replacement of high voltage cable in Sevan N5 sewerage PS

• Maintenance activities in Gavar and Vardenis sewerage PSs were implemented in accordance with maintenance schedule. As a result the pumps were raised from the wells, accumulated water inside the During the maintenance pumps was emptied, waterproofing was checked as of compressors well as cables and electrical equipments were studied. • Air filters for compressors and rotor coals installed in Gavar, Martuni and Vardenis WWTPs and in- dustrial buildings were replaced according to maintenance schedule.

2016-II quarterly report - Water removal directorate 35 Table 34. Waste water treated volume (m3) per month by mechanical WWTP

Name April May June II quarter «Gavar» WWTP 70 619 70 787 52 740 194 146

«Martuni» WWTP 81 553 78 444 81 429 241 426

«Vardenis» WWTP 222 066 226 410 177 813 626 289

«Dilijan» WWTP 127 345 81 131 34 638 243 114

«Jermuk» WWTP 230 789 208 566 171 258 610 613

Total 732 372 665 338 517 878 1 915 588

Table 35. Evacuated sludge volume from WWTPs per month

Name April May June II quarter «Gavar» WWTP 10.8 7.2 8.2 26.2

«Martuni» WWTP 27.0 27.0 36.0 90.0

«Vardenis» WWTP 3.6 7.2 3.6 14.4

«Dilijan» WWTP 26.1 26.1 7.2 59.4

«Jermuk» WWTP 11.1 10.8 6.2 28.1

Total 78.6 78.3 61.2 218.1

Table 36. El energy consumption in WWTPs by months (kWh)

Name April May June II quarter «Gavar» WWTP 302 3 969 1 786 15 357

«Martuni» WWTP 1 746 1 919 1 686 10 822

«Vardenis» WWTP 13 565 16 184 16 190 93 944

«Dilijan» WWTP 3 553 2 176 1 506 16 845

«Jermuk» WWTP 2 760 2 340 2 340 15 720

Total 21 926 26 588 23 508 152 688

36 Water removal directorate - 2016-II quarterly report Table 37. Consumption of el.energy in waswastewater pumping stations (kWh)

Name April May June II quarter «Sevan» N3 p/s 3 440 3 920 4 820 12 180 «Sevan» N5 p/s 2 406 2 176 3 034 7 616

«Gavar» p/s 1 599 2 026 2 025 5 650

«Vardenis» p/s 2 256 2 116 2 076 6 448

Total 9 701 10 238 11 955 31 894

Table 38. Waste water evacuated volume (m3) to main collector from lifting stations (Sevan, Gavar & Vardenis)

Name April May June II quarter «Sevan» N3 p/s 14 676 19 985 26 119 60 780 «Sevan» N5 p/s 9 266 10 032 16 233 35 531

«Gavar» p/s 21 900 29 400 17 800 69 100

«Vardenis» p/s 21 000 18 100 18 500 57 600

Total 66 842 77 517 78 652 223 011

Table 39. WWTP waste water laboratory analysis (inflow & outflow)

Suspended solids (mg/l) BOD5 (mg/l) Name Inlet Outlet Inlet Outlet «Gavar» WWTP 98.5 72.6 83.1 81.6

«Martuni» WWTP 48.1 38.0 86.5 84.2

«Vardenis» WWTP 59.5 20.2 35.3 34.4

«Dilijan» WWTP 53.4 23.3 47.4 29.9

«Jermuk» WWTP 42.3 38.1 50.3 47.2

2016-II quarterly report - Water removal directorate 37 ADMINISTRATIVE AND FINANCIAL DIRECTORATE

4.1 Finance and accounting...... 39

4.2 Procurement ...... 41

4.3 Legal and insurance...... 41 4.1 FINANCE AND ACCOUNTING

During the II quarter financial and administrative directorate implemented the following activities: • The Company’s procurement process is being carried out in due manner according to RA legislation based on the financial and procurement plans approved by the Company’s board of directors. • Reports and corresponding calculations on the company’s current activities as well as loan and grant projects through foreign donors were submitted to different departments. • 2017-2019 Medium Term Expenditure Framework (MTEF) and 2017 budget funding applications con- sisting of repayment of subsidies, loan and grant document packages have been prepared and submitted to SCWS.

Table 40. AWSC main expenses for the I quarter of 2016 (mln. AMD) Main expenses (including VAT) April May June Total II quarter

El.energy 123.3 108.4 106.3 338.1 Fuel 10.1 37.0 18.8 65.9 Current repair material costs (without fuel) - 0.2 0.2 0.3 Chemicals (chlorine, chlorine tablets, reagents) 3.0 1.6 51.0 55.6 Salary (including income taxes, social security payments) 220.4 218.9 228.5 667.8 Purchased water and wholesale wastewater expenses 12.2 13.1 13.8 39.2

Table 41. Subsidy from RA Government Month Received amount mln AMD Coms Comments January - February 721.0 140.7 salary 24.7 income tax 12.3 other taxes 185.1 WB credit payment 358.2 ADB credit payment March 88.9 47.1 salary 41.8 income tax April 446.0 86.9 salary 46.2 income tax 312.9 EBRD credits payments May 133.0 107.8 salary 25.2 income tax June 133.0 107.5 salary 25.2 income tax TOTAL 1 521.9 490.0 salary AMOUNT 163.4 income tax 12.3 other taxes 185.1 WB credit payment 358.2 ADB credit payment 312.9 EBRD credits payments

2016-II quarterly report - Administrative & financial directorate 39 Table 42. HO main expenses for the I quarter of 2016 Amount expended by the company Period including Total payments from subsidy from own revenue thous. AMD % thous. AMD % July 785 983 446 012 56.7 339 970 43.3

August 498 939 133 029 26.7 365 911 73.3

September 544 076 133 028 24.5 411 047 75.5

Total III quarter 1 828 998 712 069 38.9 1 116 928 61.1

Table 43. Information concerning incomes and expenses of AWS CJCS in the II quarter of 2016 1000 AMD

Current expenses Proceeds from N H/O

main activity Total Subsidy Total income Total Total expenses Total Taxes Current expenses Other Other activity (including Income Net salary Payment salary Net Received from other Received Covering sell of water meters) sell payments Electricity North–West Region BRANCH 1 Abovyan 751 137 6 751 143 18 500 205 373 8 992 8 992 232 865 Total 751 137 6 751 143 18 500 205 373 8 992 8 992 232 865 South-East Region BRANCH 3 Sisian 354 640 354 640 11 500 151 172 5 683 5 683 168 355 Total 354 640 354 640 11 500 151 172 5 683 5 683 168 355 Total from 1 105 777 6 1 105 783 30 000 356 546 14 675 14 675 401 220 Branches

Total Head 76 137 712 069 10 986 799 192 63 783 138 552 338 099 172 688 22 612 312 984 379 060 1 225 443 1 427 777 Office MAIN TOTAL 1 181 914 712 069 10 992 1 904 976 93 783 495 098 338 099 172 688 22 612 312 984 393 735 1 240 117 1 828 998 CASH FLOW– DIAGRAM 17 thousand drams

TableCASH FLOW44. –Cash DIAGRAM flow 17 thousand drams

INCOMES OUTCOMES + - = 1INCOMES 904 975.5 O1UTCOMES 828 997.5 + - = 1 904 975.5 1 828 997.5 BANK BANK IN CASH 1 828 997.5 IN CASH 1 904 975.5 BANK BANK 30.06.2016 01.04.2016IN CASH 1 828 997.5 Income tax IN CASH 1 904From 975.5 Branches 175 521.0 01.04.201699 543.0 (main activity ) 172 688.3 30.06.2016 1 105 777.2 Income tax From Branches 175 521.0 99 543.0 (main activity ) 172 688.3 Salary to Branches From1 105 Budget 777.2 & other 356 545.7 BANK org. Centr. Payment Salary to Branches 175 521.0 BANK From Budget76 137.0 & other 356 545.7 BANK org. Centr. Payment Taxes Payment 99 543.0 22 611.6 175 521.0 BANK Subsidy76 137.0 712 069.1 Taxes Payment 99 543.0 Centr.22 Procurement 611.6 Subsidy 393 735.2 712 069.1 From other Centr. Procurement Debtors Current393 735.2Expenses 10 986.4 From other 93 782.6 Debtors Current Expenses 10 986.4 From water El. Consuption93 782.6 meters sales 5.8 338 098.7 From water El. Consuption meters sales 338 098.7 5.8 Credit Acquittant 312 From Bank 983.6 0

Credit Acquittant 312 From Bank Staff983.6 Salary Credi0 t** 138 551.9

0 Staff Salary Credit** Bank 138 551.9 0 0

Bank 0

* Internal Cash Flow isn’t including in the Table 16

40 Administrative & financial directorate- 2016-II quarterly report 4.2 PROCUREMENT Table 45 N Procurement Amount AMD 1 Car services, petrol diesel and gas 116 074 189 2 Pipes, fittings, valves and other 342 000 3 Water chlorination 43 755 080 4 Office supply, IT and cellular phones 23 114 419 5 Safety devices 7 251 800 6 Equipment for works 33 497 128 7 Training of staff 510 000 8 Laboratories 11 834 730 9 Publications and TV broadcasting 6 192 379 10 Other works/ goods including 570 750 TOTAL 243 142 475

4.3. LEGAL AND INSURANCE

Legal

During the reporting period the legal and insurance departments implemented the following activities:

• The department has taken part in contract, instruction and command signing processes as well as in development activities of government decisions. • To provide representation in various governmental agencies, communities and law enforcements, 54 credentials were formed and presented to General Director for further approval. • Consultation and direct participation in acquisition, registration and alienation of assets; • Company’s interests were presented in examination companies such as „Hrazdanmash“ OJSC and „Ar- arat WEG“ CJSC. The conclusions of the latters were studied and alayzed in the framework of civil actions.

Receivables confiscation picture is as follows:

1 299 cases with 302 cases with 32 270 000 AMD total number of total number of was repaid as a result of different AMD 58 774 100 AMD 27 385 700 actions of legal character including were submitted were satisfied previous pending cases. to the court. by the court.

2016-II quarterly report - Administrative & financial directorate 41 Insurance

During the reporting quarter 4 insurance accidents have occurred. Damages caused to the company were recovered due to implemented activities. The company has received insurance compensation of 641 000 AMD for accidents, 363 000 AMD of which to AWSC in the framework of volun- teer insurance, 278 000 AMD compensation to the third parties for caused damages in the framework compalsory liability insurance (CMTPL).

During the reporting period the department presented company’s interests in civil first instance and appeal courts, coordinated RB’s lawyer’s activities, organized company’s asset insurance as well as provided legal advice to directorate and RBs.

42 Administrative & financial directorate- 2016-II quarterly report INTERNAL CONTROL DIRECTORATE

5.1 Cost control and analysis...... 44

5.2 Control of machinary-mechanisms ...... 46

5.3 Commercial control ...... 46 5.1. COST CONTROL AND ANALYSIS

During the II quarter of 2016 control and analysis has been done over the expenses per budget articles of the Company, visits were made to structural units for making necessary study on the spot. The actual costs were compared with the financial plans as well as with the costs of the same period of the previous year. Necessary measures were taken for elimination of deficiencies, relevant conclusions and proposals were submitted as a result of study and analysis.

Energy consumption

Table 46. Actual-planned consump- During the reporting period the energy consumption was 7412.0 tion of energy during the II quarter of thousand Kwt. The energy consumption was reduced by 201.0 2016 and actual consumption of the thous Kwt in compari- Table 47. Actual-planned consumption II quarter of 2015 /thous AMD son with the same peri- of energy during the II quarter of 2016 318 209 347 990 od of the previous year 273 580 and actual consumption of the II quar- and the overrun of 661.0 ter of 2015 /thous/ Kwt 8 073 thous. Kwt was record- 7 613 7 412 ed vis-à-vis the budget. Actual 2015 Actual 2016 Butget 2016 The overrun was mainly due to elimination of drawbacks, operation Actual 2015 Actual 2016 Budget 2016 of new control mechanisms, particularly organization of picturing process of flow meters. In the monetary terms, the energy cost was 318 209.0 thous. AMD and overrun of 29 781.0 thous AMD was registered vis-à-vis the budget and 44 629 thous AMD in comparison with same period of the previous year. The deviation is due to tariff increase by 6. 93 AMD since August 2015.

Salery expenditure

Table 48. Total actual and planned salary During the reporting year the salary fund of the Company was fund/ mln AMD/ 656.2 mnl AMD. The saving of 4.4 mln AMD was registered in comparison with the same period of the previous year. 660.6 656.2 The actual paid salary fund difference of the II quarter of 2015 609.5 and 2016 was 46.7 mln AMD. The increase of total salary fund in comparison with the same period of the previous year is mainly due to salary increase of some employees as well as provision of additional resources envisaged for bonuses.

Actual 2016 Butget 2016 Actual 2015

Mobile Phone expenses

Mobile phone expenses were calculated and reviewed as well as studies over combined use of mobile packet types, tariff plans, telecommunication and internet were carried out. Due to implemented activities the mobile costs were significantly reduced. During the II quarter of 2016 7.1 million AMB mobile phone costs were registered. The cost was decreased by 2.9 million AMD compared with the same period of last year, as well as overrun of 3.2 million AMD was registered.

44 Internal control directorate - 2016-II quarterly report Table 49. Actual mobile expenses during the II quarter of 2015-2016 and planned expenses of the II quarter 2016/ mln AMD 11.3 10.0 7.1

Actual 2016 Butget 2016 Actual 2015

Machinery-mechanisms

The volume of consumed fuel of machinery-mechanisms were accounted, studied and analyzed, in particular the actual consumption of petrol, diesel and gas. Saving of 2.2 thous. liter petrol, 6.9 thous liter diesel and 9.8 thous m3 gas. These indicators are mainly due to study of the information submitted by structural subdivisions as well as online daily control of machinery-mechanisms via monitoring program.

As for comparison with the same period of the previous year it should be mentioned that the saving of 6.4 thous liter petrol was registered which is mainly due to operation of new 15 “Renault” cars since April 2015. At the same time 1 110 working hours of machinery mechanism was registered in comparison with the same period of the previous year due to which the consumption of diesel was increased by 5.3 thous liter. And the consumption of gas was decreased by 1.4 thous. m3.

Table 50. Actual consumption of fuel of machinery-mechanism during 2015-2016 and planned consumption in the II quarter of 2016/ mln AMD 168.9 162.0 154.7 156.6 146.4 144.9 Actual 2015

65.8 Actual 2016 57.3 63.6 Butget 2016

Petrol Diesel Gaz

Other functions

• Studies were implemented on the basis of the reports, accounting data submitted by RBs and the con- clusion were made by Cost Control division and comment was done on the compliance of amount spent on capital construction works by own means with the planned funds. • The reports on daily works are analyzed /ABC/ and compared with the summary reports /D/on the operation of vehicles and with the data received through Locator monitoring system. Inspection visits were done for checking the correspondence of the reports submitted by structural subdivision, the data received by “Locator” system and actual work place. Necessary measures were taken to eliminate the shortcomings. • Purchase cost of the goods and services envisaged by the procurement request were accounted, analyzed and compared with financial plan. Analysis and inquiries were carried on the demand and emergency of goods and services. The data of the purchase requests were compared with the financial plan as well as with the actual consumption of the previous year on the basis of which quantitative and financial changes were made.

2016-II quarterly report - Internal control directorate 45 5.2. CONTROL OF MACHINARY-MECHANISMS

Daily control of transportation means and machinery-mechanisms (mileage and working hours) through Locator monitoring system was exercised. Inspection visits to structural units were made with Locator monitoring system specialists for the aim of eliminating the deficiencies. Inspection visits were done for checking the correspondence of the /D/ reports submitted by structural subdivision with the data received by “Locator” system. Monthly as well as cumulative reports were prepaired on the mileage, working hours target use and speed control of machinery-mechnaisms.

5.3. COMMERCIAL CONTROL

During the reporting period the commercial control- Table 51. Paid amount against violations detected lers of Internal Control Directorate made inspection by commercial controllers/mln AMD/ for the April- visits to Spitak, Alaverdi, Talin, Gavar, Kapan, Go- June 2015-2016 ris, Meghri, Artik and Hrazdan sectors. As a result of study the violations were registered. During the 4 747.8 4 707.4 II quarter 4 707.4 thousand AMD additional billing 4 207.8 was formed. The payment being done against viola- 2 896.3 tions were 4 207.8 thousand AMD. additional revenue cash payment 2015 II quarter 2016 II quarter

46 Internal control directorate - 2016-II quarterly report HUMAN RESOURCE DIRECTORATE

6.1 Human resource activities...... 48

6.2 Training Center ...... 49 6.1 HUMAN RESOURCE ACTIVITIES

During the 2-nd quarter of 2016, according to the structure and staff list approved by the Board of Directors the notification, dismissal wage and final settlement procedure was organized in the frames of RA legislation, corresponding changes were made in employment contracts. Visits were made to Regional Branches in order to observe and give positive impulse to work process in place. In collaboration with Trade Union, summer holidays of the children of Company employees was organized in “’Gugarq” camp of RA Lori Region. HR directorate has continued implementing employee assessment, motivation and efficiency en- hancement activities.

Table 52. Gender distribution by structural Table 53. Average number of employees divisions 700 500 480 man 600 644 400 363 500 woman 300 400 469 300 200 164 200 106 71 73 100 100 144 0 0 North-West South-East Head office North-West South-East Head office R/B R/B R/B R/B

Table 54. Quantity of employees by months Table 55 Gender distribution of employees 1 259 1 259 1 254

1250 1252 1254 1256 1258 1260 April May June 73 % 27 %

48 Human resource directorate - 2016-II quarterly report 6.2 TRAINING AND DEVELOPMENT CENTER

In the 2nd quarter of 2016 the training and development division has implemented the following trainings: • The employees of Operation Control Center (OCC) of the “Armenian Water and Sewerage” CJSC participated in the introductory course of Microsoft Excel program. • The employees of the pumping stations, electricians and the heads of water production units of regional branches participated in the second stage of the electro safety training and received certificates. • In the 2nd quarter of the current year the International operation director assistant completed the “Leadership development” program in the Leadership school. • An employee of the HR Directorate participated in the seminar of young trade union activists held in Tbilisi. • Some employees of the Water Removal Directorate participated in the electro safety training and received certificates, as well. • The heads of exploitation and works division, heads of works and exploitation services, exploitation work team leaders and the NT specialist of the “North-West” regional branch participated in the SCA- DA program training. • In the 2nd quarter of 2016 in trainings there have participated 52 employees of the “Armenian Water and Sewerage” CJSC.

SCADA program training Seminar of young trade union activists

Electro safety training, part 2 Leadership development

Table 56. Implemented trainings held in II quarter of 2016 Number of Number Training Subject Participants participants of days Microsoft Excel program OCC employees 12 3 training Electro safety training Employees of the Regional Branches’ pumping 5 1 stations, electricians and the heads of water production units Seminar of young trade union HR specialist 1 4 activists Leadership development International operation director assistant 1 145 Electro safety training Employees of the Water Removal Directorate 3 1 SCADA program training Employees of the exploitation units and NT 30 1 specialist of the “North-West” R/B Total 52 155

2016-II quarterly report - Human resource directorate 49 QUALITY, SAFETY AND ENVIRONMENT DEPARTMENT

7.1 Quality management...... 50

7.2 Safety management ...... 51

7.1 QUALITY MANAGEMENT

Preparation of the documents

Based on the requirements of 4.2.3 and 4.2.4 clause of ISO 9001-2009 standards

• The list of 6 000 documents (HR, accounting, technical, administrative) for archival expertise were formed and carried out.After the expertise 4 000 documents (until 2014) were handed to central archive for preservation. • In the framework of public-private partnership the layouts of the document package of plan-schedule for the introduction of quality, HR and security management systems was developed. • I quarter reports of structural subdivisions were prepared and edited. • Necessary documents of the company’s effective planning, their implementation and monitoring were prepared (reports, orders, inspection visits, schedules etc). • 28 regulations of structural subdivisions activities and 98 position passports were elaborated.

50 Quality, safety & environment department - 2016-II quarterly report Accounting and analysis of the applications received by the customers

The information on customers applications received during the I quarter of 2016 was prepared and submitted to RA Public Service Regulatory Commission according to 212-A decree dated 01.07.2015 issued by PSRC. It should be noted that according to “7.2.3 Customer communication”, “8.2.1 Customer satisfaction” and “8.4 Analysis of data” requirements of ISO 9001-2009 standards the above mentioned information as an important incoming data for the assessment of the service provided can be very useful to improve the service quality.

Documents management and Archiving

QSE department according to company’s documentation management procedure organized and set up a control over the identification, registration, saving, delivery as well as archiving and destruction of 2042 documents (letter, contracts, agreements, orders procedures and other documents) prepared and submitted by the structural subdivisions.

Table 57. The quantitative graph of the registered documents during IV quarter of 2015 in HO 72 7 3.5% 0.3% AWSC contracts Total 2 042 documents

894 AWSC outgoing documents 43.8% AWSC incoming documents 1 069 52.4% AWSC, ADB, EBRD, CWSP 4452+31 contracts, Agreements Archiving

• 645 HR, commercial, accounting and other documents were handed to central archive. • 743 commercial, accounting and technical documents were digitized. • During the quarter 34 requests were accepted for the provision of archival documents and necessary information was prepared on the latter.

7.2 SAFETY MANAGEMENT

Inspection visits

Inspection visits were made to about 60 facilities (HTS, administrative building of RBs and sectors) according to safety visits schedule approved by General Director for the aim of risk assessment, mitigation and prevention.

2016-II quarterly report - Quality, safety & environment department 51 Table 58. Provided and used PPP and other accessories

Temporary traffic signs with pillar 170

Dielectric carpet/ pedestal 80

Rubber boots 200

Filtering breathing mask 10

Rubber coverall/ umbrella 18

First aid medicines/ supplies -100 100

Risk sign warnings/ labels 191

Fire alarm system testing

Monthly testing of fire alarm transmission automated systems in HO and Central archive was carried together with the specialist “SOS Systems”.

Technical inspection of the lift

According to contract signed with the specialist of “Verelak montazh” LLC monthly technical inspection of passenger lift was carried out.

Pressure testing of vehicle gas cylinders

According to requirements of technical regulation approved by RA Government Decree N 2388-Ն 28.09.2005 gas feeding system of UAZ and VAZ vehicles operated by compressed natural gas and certification of 56 gas cylinders were carried out in the laboratory of “Expert Tech” LLC on a contract basis.

52 Quality, safety & environment department - 2016-II quarterly report PUBLIC RELATIONS DEPARTMENT

8.1 Public affairs...... 53

8.2 Social programs ...... 54

8.1 PUBLIC AFFAIRS

On 22th March, 2016 Public Relations department of ‘’Armenian Water and Sewerage’’ CJSC organized a press tour for the media representatives to ‘’Armenian Water and Sewerage’’ CJSC management center located in the city of Ashtarak. The company employees presented the journalists the center, unprecedented in the region, which gives an opportunity to manage water supply and wastewater systems from dis- tance through ’’Scada’’ system.

2016-II quarterly report - Public relations department 53 On 19th May Public Relations department of ‘’Armenian Water and Sewerage’’ CJSC organized a tour for NGO representatives to ‘’Armenian Water and Sewerage’’ CJSC management center located in the city of Ashtarak. Hovhannes Gasparyan, Deputy of Operational Director in charge of Exploitation, presented the representatives of ’’Consumers union’’, ’’ Consumers support center’’, ’’Housing utility workers union’’, ’’Association of the chairmen of condominiums’’ NGOs how the center manages and controls water supply and wastewater systems through new technologies. The NGO representatives had an opportunity to address questions to the center staff and received answers.

8.2 SOCIAL PROGRAMS

On 31 May, 2016 “Saur” Company director Patrick Lorin has provided financial aid to families of Gagik Kolya Parsadanyan, a resident of Kapan, and Robert Abraham Abrahamyan, a resident of village Taperakan in Ararat marz, both died during the four day April war. Each family was allocated with 300 000 dram. The director stated that the initiative is aimed at relieving the burden of the heroes’ families who gave their lives for their motherland. He expressed his support to the families and wished them courage and strength, as well as offered the school age children of the families to join the summer camp, organized for the children of the company employees. Furthermore, during the meetings, held in Gyumri and Vanadzor on 1 June, the consortium, which manages “Lori Water and Sewerage”, “Shirak Water and Sewerage”, “Norakunq” companies, togather with “AEG Service” LLC and “MVV Decon” has given financial assistance to families of Hrach Vardan Galstyan, Aleqsan Gevorg Araqelyan, both residents of Gyumri, and Karen Davtyan, a resident of Vanadzor who all died during the four day April war. Each family received 300 000 dram. The organizers emphasized the importance of supporting these families. It was decided that the school age child of one of these families will also join the aforementioned summer camp.

54 Public relations department - 2016-II quarterly report INVESTMENT PROGRAMS COORDINATION DIRECTORATE

9.1 Asian Development Bank loans...... 56

9.2 KFW / European Investment Bank / European Union ...... 67 ASIAN DEVELOPMENT BANK

Water supply and sanitation (sector) project - additional financing funded by the Asian development bank

Contract. On 3 May 2012 the Republic of Financial means. 50 mln USD, from which ADB Armenia and the Asian Development Bank loan - 40.0 mln USD, RA co-financing- 10.0 mln (ADB) signed the Loan Agreement on the USD. The loan was declared effective on 14 Sep- implementation of “Water Supply and San- tember 2012. The Project completion date is 30 itation (Sector) Project-Additional Financ- April 2017. ing.

56 Investment programs coordination directorate - 2016-II quarterly report Sarchapet - PS

Talin – asphalting works

Berdavan DRR

Hovdara system – chlorination station

Environemental and social issues, field visits

• All the basic environmental documents for all 10 subprojects such as Initial Environmental Examination (IEE) and Environmental Management Plan (EMP) were developed and approved by ADB. The detailed description of the Environmental Impact Mitigation Measures, the chapter on responsibilities of the Consultant and Contractors, as well as the details on environmental issues rising during the implementation of the project have been included in EMP. SSEMP for each construction site has been included in respective EMPs. The final reports have been disclosed in www.adb.org and www.armwater.am websites. However it is possible that some of these documents be reviewed due to design changes during project implementation if needed. • Environmental meetings and discussion on Initial Environmental Examination (IEE) and SSEMP have been conducted by the AWSC and the Consultant in the reporting period. Based on the SSEMP’s, each construction site should be turned into its former appearance after completion of the Civil Works. Envi- ronmental and social impact specialist of AWSC pays regular visits to the construction sites. Supervising Company’s environmental specialist is doing frequent site visits in all construction sites (at least once per month), using updated monitoring checklist. On-going environmental monitoring helps construction companies to become more responsible for occupational health and safety issues as well as conduct environmental mitigation measures on time. During the reporting period (12.04.2016) ADB environmental consultant jointly with the AWSC specialist visited several construction sites such as t. Charentsa- van and v. Solak. • In general, regardless some minor defects, the oversight visit was estimated as positive. During the visit some non-compliances were recorded and all technical supervisors and Contractors were informed thereon in order to address them in the future, during technical supervision and ecological monitoring visits. • During the reporting period the Consultant prepared monthly technical supervision reports that have been included in the section of environmental and safety issues based on EMP requirements. • During the reporting period civil works have been carried out in 5 towns and 27 rural communities and correspondingly technical and environmental/safety activities have been pursued.

2016-II quarterly report - Investment programs coordination directorate 57 Table 59. List of communities having construction sites of implementating current projects

Region/subpoject Number of urban Number of rural communities communities Lori, 1 package - 4 Kotayk 1 package 2 1 Tavush, 1 package 1 3 Gegharqunik, 2 packages - 3 Shirak, 2 package 1 8 Aragatsotn, 2 package 1 8 Total 5 27

The construction works have already been completed for some subprojects packages.

Table 60. List of subprojects with completed construction works

Region/subpoject Number of urban Number of rural communities communities Armavir 3 package - 15 Ararat 3 package 2 19 Lori 3 package 2 9 Kotayk 2 package 2 2 Syunik, 3 package 3 3 Tavush, 2 package 2 1 Tavush, 2 package 2 1 Gegharqunik, 4 packages 2 6 Total 15 56

• Before starting the construction works for corresponding package of each subproject the Contractor received a written agreement for transportation of excess soil and construction waste to specific isolated sites. During the reporting period such permissions were not required, as it has already been obtained for all the packages. • In all the settlements of the subproject the fuel, lubricants and technical equipment are stored in special areas. • Those works were implemented in the isolated sites or in the specific service areas out of the construction site in case of need of replacing the lubricants and oils of the equipment. Specialized organizations carry out those works. Some contractors get these works done by specialized organization (Zeppelin, Caterpillar, etc.). • In the majority of the settlements there are installed traffic signs and safety strips, as well as pedestrian crossings over or along the trenches. Though in some places they are missing. • In the trenches of the pipeline and in the water measuring chambers backfill was carried out according to the schedule. The bill of quantities is chosen, so that the backfilling work is carried out up to the end of the working day in the excavated trench (maximum 200m). Only some sections, particularly pipeline connection sections remain open for considerably longer time (2-3 days). The latter have relatively small sizes and are provided with safety strip, by-pass road signs and external lighting. • The construction works have been carried out during working hours, and if necessary the construction

58 Investment programs coordination directorate - 2016-II quarterly report sites are watered to avoid dust. • In the scope of the developed monthly and quarterly reports an important component is the report on supervision of timely and properly implemented mitigation measures for environmental impacts included in EMP and implemented measures on population security. Photos below have been taken at construction sites, during environmental monitoring.

t. Meghri, reconstructed DRR v. Vardakqr, traffic regulation rad signs v. Hovtashen, Safety instruction book

v. Ptghavan, DRR under construction v. Lchashen, Asphalted trench v. Dilijan, Information board

v. Bagratashen, reconstructed and fenced DRR t. Charentsavan, Asphalting

• Some non-compliances were revealed as a result of the environmental supervision during the reporting period and the technical supervisors, as well as the contractors were informed thereon. The technical supervisors also notified the heads of Contractor companies requiring immediate elimination of all the defects.

2016-II quarterly report - Investment programs coordination directorate 59 Table 61. Corrective measures carried out in the reporting period Date of Requested Correc- Date of Taken Corrective Actions Project number/Loca- Site visit/ tive Actions Corrective tion of the construction Request Actions site (marz/community) 14.04.16 Absence of road signs 14.04.16 Immediately after a notice road L2860-ICB-1-09/2 signs were installed in the proper Shirak /Meghrashen v. places and the contractor and technical supervisors have been notified to be more careful in the further actions. 09.06.16 Existence of not 10.06.16 Following the notice on additional L2860-ICB-1-03/3 removed and not debris, the construction site was Kotayk /Charentsavan separated construction cleaned, as for the contractors and debris technical supervisors they were notified to implement entire separation of asphalt wastes. 16.06.16 Absence of road signs 17.06.16 After notification the territory of L2860-ICB-1-06/3 Ge- and safety ribbons construction site was taped and the gharkunik/Gandzak neighboring areas were provided with proper road signs. 20.06.16 Absence of plugging 21.06.16 After a notice all the existing pipes L2860-ICB-1-09/1 pipes in construction in the construction storage are Shirak/ Artik t. storage plugged and the contractor and technical supervisor have been noticed to overlook the proper implementation of this procedure.

Meghrashen v., absence of road signs

Charentsavan t., incomplete separation of asphalt waste

Gandzak v., absence of road signs and safety tapes

60 Investment programs coordination directorate - 2016-II quarterly report • In the reporting period (April), during construction works in Vardakar community of Shirak region, a necropolis was found. First, the work stopped for a month. Collaborating with Ministry of Culture and following their instructions, actions have been taken in order to organize the works properly and in the frame of the law. First, archaeologists of Shirak region visited the area and make the appropriate preliminary research, then stopped work Artik t., absence of plug- for about a month. After a month construction ging of pipes in construc- resumed with the assistance of the Institute of tion storage Archaeology and Ethnography, National Acad- emy of Sci-

ences. The works have been carried out without machinery, only manually and under the control of archeologists. Stone box graves discovered by trench- ing were uncovered and instructions were given on laying the pipeline. The areas having archeological value have been bypassed. At present, archeolog- The area subject to the archaeological excavation, v. Vardakar, ical archaeological excavations in that Shirak marz overall necropolis will not be done.

Resettlement In terms of Safeguards Categories, the Project is defined as B Category for Involuntary Resettlement Im- pact (limited impacts). The Preliminary Feasibility Studies during the Project Preparation Phase shows that the rehabilitation and construction will be conducted mostly on property owned by the AWSC, or within the rights-of-way assigned to municipal/community infrastructure. This quarter Resettlement Due Diligence Report (RDDR) for Shirak subproject was prepared and approved by ADB. The RDDR for Kotayk and Tavush subprojects were updated and currently is under review of ADB specialists. The objective of the RDDR is to review the Subproject’s land acquisition and resettlement (LAR) impacts based on the Detailed De- sign and propose mitigation measures, if necessary in accordance with ADB Safeguard Policy Statement (2009).

Social and gender issues, public awareness In the reporting period works of post completion phase of social survey were carried out by consultant. According to the project schedule of post completion phase, social surveys were carried out within the households of Nshavan, Byuravan, Abovyan, Mrganush, Azatavan, Burastan, Masis, Dimitrov, Mrgavet and Hovtashen rural communities of Ararat subproject in the months of April-June of 2016.

2016-II quarterly report - Investment programs coordination directorate 61 Table 62. Number of social surveys of Ararat subproject according to the communities Community Population Survey number Nshavan v. 2 146 10 Byuravan v. 1 589 8 Abovyan v. 1 647 8 Mrganush v. 1 357 9 Azatavan v. 3 461 12 Burastan v. 2 440 9 Masis v. 1 758 9 Dimitrov v. 1 857 8 Mrgavet v. 2 513 10 Hovtashen v. 1 228 7

An overall report of social and gender post completion phase survey of Ararat subproject was submitted covering the comparative analysis of the results of both the first and second phase surveys, assessment of the results. The following activities of social and gender survey will be carried out in the next quarter from July 1 till September 30 of 2016. • Social surveys will be conducted among the households Armavir, Gegharkunik and Vayots Dzor subproject communities • The overall report of social and gender surveys of Armavir subproject will be submitted.

Public awareness Public awareness procedures were carried out within the reporting period. In the phase of construction works

Additional subproject of Tavush in Dilijan urban and Bagratashen rural communities. Action plan was developed for the “Capacity building and public awareness campaign” and later agreed with AWS CJSC environmental and social impact specialist.

Table 631. Additional subproject of Tavush

Community Data Place Duration Number of Including Participating participants women women % Dilijan t. 13.05.2016 Dilijan Orhus 50 minutes 15 9 60.0 center 50 minutes Bagratashen v. 11.05.2016 village hall 16 9 56.3 Total 31 18 58.1

Participants Public awareness meeting in Dilijan town and Bagratashen community of additionally included Tavush Subproject: Dilijan mayor’s assistant, leading experts of the municipality, LCS staff members /Library Cen- tral System/, Aarhus Center Coordinator, Head of AWSC “Dilijan”branch, Head of Bagratashen village and council members, village hall specialist and employees, community inhabitants, representatives of HGSN LLC consulting company and technical supervisor. A total of 31 people attended the meeting.

62 Investment programs coordination directorate - 2016-II quarterly report Information leaflets For social meetings information leaflets and meeting schedules of implementing works were prepared corresponding to the current inhabitation. A brief information about the credit project improvement of Water supply systems of ADB was included in the information leaflets presenting the project goals, problems, selection criteria of settlements, the results and developed proposals of engineering-technical, social, gender and environmental impact mitigation measures aimed at the improvement of water supply. The information, such as address, phone number, e-mail address about the client, Consultant Company and the experts, was written in the information leaflets for providing direct and retrospective connection, awareness, quick responding and the effective implementation of participant processes.

The information leaflets, the schedules of the meetings were given to the participants; to the authorities of the communities included in the subproject. The information leaflets are uploaded in the websites of consulting companies and AWSC: http://armwater. am/en/current-activities.html.

During the meeting the participants were provided with brochures about “Sanitary hygienic problems and effective usage of water” which was made in the scope of Gender Actions Plan of WSS project.

Women Participation In Public Awareness The presence and active participation of women were insured among the participants during the meetings. The number of total participants is 31, 18 of which (58.1%) are women. Th majority of participants in the communities of Bagratashen village and Dilijan town were women.

During the whole project special attention was paid to women participation in public and separate group meetings, also the spreading of information and women awareness, as well as to the houses managed only by women. During public awareness campaign the results of sociological-gender investigation analysis were presented, taking into account the gender factor in the works of water supply and household conditions improvement. During the implementation of construction works, special attention was paid to water supply provision issues of the houses managed only by women, elderly and disadvantaged people.

Problems Revealed During Public Awareness During the public awareness campaign the meeting members presented the issues revealed mainly in regard to improvement works. Additional information has been provided and clarifications have been made on concerning issues. As a result of water supply improvement project financed by ADB the number of complains among AWS CJSC service consumers has gone down, while the trust and cooperation with AWS CJSC have improved.

All the meetings were held in an active and interesting atmosphere. The inhabitants thanked the con- structors, tech. supervisors, employees of AWS CJSC and consulting group for dilligent and qualified work, extension of new waterlines in some communities, as well as for cooperation with community authorities and inhabitants.

Proposals: • provide contunuation of water supply improvement works • external waterlines, treatment plants and distribution networks which, according to the nhabitants, are not in good state, should also be included in the rehabilitation project. • It would be better to implement simillar project for other substructures which were left out of this water supply improvement project • Implementation of continuing improvement of sanitation system.

The results of public awareness campaign • After completion of the II phase of public awareness campaign of Tavush additional subproject in Dilijan

2016-II quarterly report - Investment programs coordination directorate 63 urban and Bagratashen rural communities, the results have been summarized. During the implementation the works of public awareness campaign, video records and photos have been taken for every settlement. Several photos are presented in the Appendix, but they are completed available on memory sticks. • According to the Consultant’s reviewed schedule the II phase works of public awareness campaign shall be implemented in the next quarter from June 1 till September 30 2016.

-- Tavush additional subproject in the rural communities of Ptghavan and Zorakan -- Kotayk additional subproject in the urban communities of Charentsavan and Abovyan -- In the communities of Shirak subproject.

t. Abovyan v. Burastan v.Dimitrov

v. Hovtashen v. Mrganush v. Nshavan

Dilijan – 13.05.2016

v.Bagratashen – 11.05.2016

64 Investment programs coordination directorate - 2016-II quarterly report Table 64. Physical implementations of work

Completed up to date Volumes of Works acc.design Implemented works as of IIQ 2016 Water Structures

Water Structures N Construction site Water (m) (m)

main (m) newly House House

rehabilitated newly constructed meter Water chambers (pcs) constructed Distribution Distribution Distribution Water (m) main network (m) network (m) network Water meter meter Water meter Water rehabilitated chambers (pcs) chambers (pcs) House connections connections House Water (m) main (m) connections (m) connections Distribution network network Distribution PACKAGE I.1 1 Oshakan village 20 884 13 550 1 300 22 405 9 769 1 147 2 Noskevaz village 15 014 8 580 700 14 696 6 756 792 3 Voskehat village 3 713 1 350 104 3 997 1 571 106 4 Ferik village 3 041 830 88 TOTAL 39 611 23 480 2 104 44 139 18 925 2 133 PACKAGE I.2 1 Amberd village 6 267 3 655 329 6 829 3 496 332 2 Aygshat village 5 381 3 065 305 4 870 2 621 263 3 Dasht village 6 260 2 060 184 6 755 1 895 206 4 Doghs village 4 377 2 740 231 4 347 1 906 170 5 Lernamerdz village 130 2 995 1 265 100 2 825 820 98 6 Aghavnatun village 11 650 7 020 643 11 938 5 859 650 TOTAL 130 36 930 19 805 1 792 37 564 16 597 1 719 PACKAGE I.3 1 Musaler village 8 236 5 010 429 7 354 2 372 326 2 Shahumyan village 5 237 3 905 360 7 353 2 926 271 3 Shahumyan P/P 3 096 2 130 180 7 350 2 003 148 4 Ptghunk village 7 900 3 205 285 7 460 2 267 273 5 Norakert village 11 446 5 625 476 7 362 3 932 685 TOTAL 35 915 19 875 1 730 36 879 13 500 1 703 PACKAGE II.1 1 Vedi town 12 765 5 750 557 15 157 3 567 583 2 Ararat town 5 684 1 060 103 6 794 1 354 188 3 GMF Banavan 4 190 250 20 3 382 82 14 4 Ararat village 14 142 13 100 1 300 20 666 5 942 1 151 5 Vosketap village 2 100 9 975 6 960 640 13 586 1 597 369 TOTAL 2 100 46 756 27 120 2 620 59 585 12 541 2 305 PACKAGE II.2 Garni-Yeraskh, Garni GMF 1 water main 1 473 3 250 1 670 2 Masis village 3 665 1 880 188 2 276 580 82 3 Burastan village 5 327 4 275 420 4 796 1 200 210 4 Azatavan village 9 895 5 235 504 10 542 2 400 437 5 Baghramyan village 3 250 3 195 300 3 884 1 160 174 6 Berqanush village 5 128 4 045 387 4 956 1 330 242 7 Dalar village 1 105 1 500 150 850 370 47 8 Mrgavan village 2 000 1 725 165 2 061 960 113 9 Shahumyan village 10 926 5 600 551 9 922 2 660 406 10 Dimitrov village 890 10 195 4 730 443 10 807 1 427 287 TOTAL 2 363 51 491 32 185 3 108 3 250 51 764 12 087 1 998 PACKAGE II.3 1 Aygezard village 9 260 5 280 508 10 363 4 037 491 2 Verin Artashat village 9 286 6 535 650 10 028 4 365 564 3 Mrganush village 1 160 4 275 2 200 196 4 542 1 182 181 4 Byuravan village 4 480 2 400 216 5 091 1 479 216 5 Nshavan village 5 751 3 145 309 7 849 3 109 401 6 Hovtashen village 625 6 090 2 640 248 355 6 068 2 178 230 7 Abovyan village 1 295 2 921 2 590 250 5 797 1 267 146 8 Mrgavet village 1 710 920 70 3 953 1 214 147 TOTAL 3 080 43 773 25 710 2 447 355 53 691 18 830 2 376 PACKAGE III.1 1 Stepanavan town p/s, DRR 860 9 808 4 050 450 995 15 481 3 897 777 2 Mets Parni village 6 754 3 213 420 7 705 2 204 327 TOTAL 16 562 7 263 870 995 23 186 6 101 1 104 PACKAGE III.2 1 System of Hovdara 10 375 13 854 1 617 2 v.Metsavan 300m3 DRR 8 723 5 033 600 155 8 632 4 268 492 3 v.Sarchapet p/s 300m3 DRR 6 343 1 549 180 6 165 2 421 233 4 v.Lernahovit p/s, 300m3 DRR p/s 1 962 TOTAL 10 375 15 066 8 544 780 14 009 16 414 6 689 725 PACKAGE III.3 1 t.Alaverdi 2x350m3 DRR 12 220 4 220 405 2x350m3 116 11 439 4 548 533 2 v.Arevatsag 7 240 2 045 231 7 833 1 603 298 3 v.Odzun 1 157 174 36 1 102 60 19 4 v.Teghut 300m3 DRR p/s 585 5 840 1 315 150 300m3 DRR 585 6 384 1 135 177 5 v.Shnogh 4 301 2 214 200 6 547 3 688 536 TOTAL 585 30 758 9 968 1 022 701 33 305 11 034 1 563 PACKAGE IV.1 1 t.Hrazdan 23 774 5 735 631 26 068 5 722 557 2 v.Kaghsi 9 940 2 800 295 9 371 2 595 295 TOTAL 33 714 8 535 926 35 439 8 317 852 ՓԱԹԵԹ IV.2 1 t.Tsaghkadzor 100m3 DRR 3 227 3 050 300 30 1000m3 DRR 6 486 3 032 259 2 v.Akunk p/s 905 9 220 3 116 460 946 11 060 3 704 481 TOTAL 4 132 12 270 3 416 490 7 432 14 092 3 963 481 PACKAGE IV.3 1 t.Charentsavan 4 558 13 762 2 v.Solak 107 6 636 880 167 3 t.Abovyan 110 138 9 3 158 266 14 TOTAL 19 222 132 13 4 668 245 9 23 556 1 146 181

2016-II quarterly report - Investment programs coordination directorate 65 PACKAGE V.1 2x500m3, 2x150m3, 1 t.Noyemberyan 2x150m3, 250m3, 250m3, 500m3 500m3 DRR 25 050 10 945 1 150 DRR 25 512 6 067 1 035 2 v.Berdavan 160m3 DRR 5 006 1 494 180 TOTAL 25 050 10 945 1 150 30 518 7 560 1 215 PACKAGE V.2 1 t.Berd 400m3 DRR 300 25 045 13 551 1 608 400m3 DRR 405 28 213 9 036 1 323 TOTAL 300 25 045 13 551 1 608 405 28 213 9 036 1 323 PACKAGE V.3 0.460կմ դրենաժ ք․Դիլիջան Սպիտակաջուր 1 գետի դրենաժ 339 Պտղավան-Բագրատաշեն 2 ջրատար 58 3 087 3 գ․Բագրատաշեն 738 91 15 7 934 1 946 844 4 գ․Պտղավան 48 3 248 933 188 3 193 5 738 1 209 253 5 գ․Զորական 970 TOTAL 2 540 15 095 6 697 838 106 3 986 1 024 203 3 193 14 642 3 156 1 097 PACKAGE VI.1 500m3, 1000m3 1 v.Noratus 500m3, 1000m3 DRR 18 690 8 060 800 DRR 331 21 731 4 286 658 2 v.Sarukhan 24 700 11 250 1 050 32 318 6 007 1 190 TOTAL 43 390 19 310 1 850 331 54 049 10 293 1 848 PACKAGE VI.2

1 t.Gavar/dist. Hatsarat/ Մամոյի 500m3 DRR 33 340 8 562 1 056 500m3 DRR 3 948 32 765 10 366 1 351 2 v.Karmirgyugh 2x500m3 DRR 2 758 24 000 7 877 950 2x500m3 DRR 3 822 24 087 5 269 595 TOTAL 2 758 57 340 16 439 2 006 7 770 56 852 15 635 1 946 PACKAGE VI.3 1 v.Gandzak p/s q/s 19 315 5 179 700 2 445 1 063 105 18 178 3 524 973 2 v.Ddmashen 14 730 3 840 500 14 738 4 663 487 TOTAL 34 045 9 019 1 200 2 445 1 063 105 32 916 8 187 1 460 PACKAGE VI.4 t.Sevan /Sevan-Dzknget water ենթ. ջրընդ. 1 main/ 320մ 2 020 2 150 TOTAL 2 020 2 150 PACKAGE VI.5 1 v.Lchashen 350m3, 250m3 DRR 26 410 9 080 1 000 30 006 8 538 869 2 v.Chkalovka 2 225 1 047 120 2 747 1 006 123 3 v.Norashen 2 725 913 100 1 787 213 31 TOTAL 31 360 11 040 1 220 34 540 9 757 1 023 PACKAGE VII.1 4x250m3, 1 t.Goris 2x250m3, 3x500m3, 2x1000m3, 2x1000m3 DRR 4 687 1 453 159 500m3 DRR 6 153 2 830 241 2 v.Brnakot 250m3 DRR q/s 9 933 4 896 524 DRR 5 630 6 585 468 TOTAL 14 620 6 349 683 11 783 9 416 709 PACKAGE VII.2 WTP 1 t.Meghri Զվար ՋՄԿ, 1000m3, 500m3 1000m3, 500m3 DRR 700 9 798 4 495 725 403 509 479 238 DRR 11 881 3 890 588 TOTAL 700 9 798 4 495 725 403 509 479 238 11 881 3 890 588 PACKAGE VII.3 1 t.Kapan 3 100 16 183 3 486 363 2 516 31 152 29 DRR 24 591 2 187 304 2 v.Syunik 2 245 1 185 130 5.5 1 1 927 591 111 3 v.Achanan 2 865 706 73 1 590 TOTAL 21 293 5 377 566 2 516 31 157.0 30 28 108 2 777 415 PACKAGE VIII.1 1 t.Vayk 500m3 DRR, q/s 4 722 1 694 218 69 612 57 155 7 148 1 789 241 2 t.Jermuk 4 184 80 10 475 60 6 1 693 2 749 60 6 3 v.Zaritap 300m3 DRR, q/s 9 641 1 245 249 380 53 1 580 9 252 1 497 249 TOTAL 18 547 3 019 477 380 597 672 63 3 428 19 149 3 346 496 PACKAGE IX.1 1 Artik town 800 2 Nor Kyank village 150m3, 250m3 DRR 2 700 336 82 10 161 1 722 212 3 Vardaqar village 200m3 DRR 4 610 831 108 6 465 1 174 173 4 Hovtashen village 200m3 DRR 2 925 700 90 2 925 700 90 5 Geghanist village 2 839 6 Mec Mantash vollage TOTAL 2 839 10 235 1 867 280 20 351 3 596 475 PACKAGE IX.2 1 Meghrashen village 3 379 818 103 8 246 1 274 200 2 Panik village 250m3 DRR 3 275 1 907 126 6 723 2 667 215 3 Spandaryan village 250m3 DRR 938 190 38 2 288 190 38 TOTAL 7 592 2 915 267 17 257 4 131 453 PACKAGE X.1 2x1000m3, 2x250m3 1 t.Talin DRR, q/s 1 493 169 18 18 301 4 539 567 TOTAL 1 493 169 18 18 301 4 539 567 PACKAGE X.2 1 Արտաքին system 2 v.Aruch 500m3, 500m3 DRR 3 224 6 546 472 74 3 v.Partizak 222 62 3 2 617 661 83 4 v.Nor Amanos 300m3 DRR 2 107 5 58 6 474 811 168 5 v.Arevut 152 568 185 3 1 152 4 373 501 38 6 v.Kanch 128 260 1 800 535 32 7 v.Hako 145 523 6 1 336 741 32 8 v.Sorik 100m3 DRR 600 906 10 629 1 395 1 131 35 9 v.Karaberd DRR 1 446 512 40 1 400 6 892 1 091 117 TOTAL 152 8 439 2 454 120 3 181 31 433 5 943 579 28 543 643 334 285 445 29 374 6 396 39 995 11 046 1 333 47 200 839 605 230 992 31 334

66 Investment programs coordination directorate - 2016-II quarterly report KFW / EUROPEAN IN- VESTMENT BANK / EUROPEAN UNION

Communal infrastructure programme II-phase 3 funded by KFW (German Development Bank) / European Bank / European Union

Contract: On December 27, 2013 the Republic of Ar- Financial means: menia, KfW and “AWSC” CJSC, “Lori Water & Sew- -- 30.0 mln EUR KfW loan - capital invest- erage” CJSC, “Shirak Water & Sewerage” CJSC, “Nor ments, consulting services Akunq Water & Sewerage” CJSC concluded Loan -- 25.5 mln EUR EIB loan - capital invest- And Project Agreement (BMZ 2013.6634.35) to im- ments, consulting services plement Communal Infrastructure Programme II- -- 15mln EUR grant, out of which 12 mln EUR in- Phase 3-Water Supply and Sewerage Infrastructure vestment grant (capital investment), 3.0 mln EUR in Armenia. technical grant (private operator remuneration) -- 2.5 mln EUR grant - private operator remuneration. None of the loans have been declared effective. The completion date of the project is defined December 30, 2018.

2016-II quarterly report - Investment programs coordination directorate 67 On December 27, 2013 the Republic of Armenia represented by the RA Ministry of Finance and State Committee of Water Systems of RA Ministry of Territorial Administration and KfW concluded Financing Agreement (BMZ Nr. 2013.7017.0, Accompanying Measures) for financing of the Expert services for the Management contract.

On May 14, 2014 the Republic of Armenia represented by the RA Ministry of Finance and State Committee of Water Systems of RA Ministry of Territorial Administration and KfW concluded Implementing Financing Agreement (Project number 30375), for implementation of the same Project.

On July 21, 2014 the Republic of Armenia and European Investment Bank (EIB component-Water Sector Com- munal Infrastructure, Serapis 20120322) concluded Finance Contract for implementation of the same Project. None of the loans have been declared effective. The completion date of the project is defined December 30, 2018.

Objective The project is aimed at rehabilitation, reconstruction and expansion of water supply networks, as well as implementation of several imperative activities in the towns and villages within the AWSC, “Lori Water & Sewerage” CJSC, “Shirak Water & Sewerage” CJSC and “Nor Akunq” CJSC service areas. It is also envisaged to build wastewater treatment plant in Armavir town (Metsamor).

SUMMARY OF IMPLEMENTED ACTIVITIES

a. Water supply and sewage systems in AWSC, Gyumri, Vanadzor, Armavir and surrounding communities Contracts with the firms which gained highest combined scores in the frame of Consultancy Services for Design, Technical and Author Supervision of water supply network and sewer systems of the regional Water Utilities – Shirak Water and Sewerage CJSC, Lori Water and Sewerage CJSC, Nor Akunq CJSC and Armenian Water and Sewerage CJSC service areas signed as follows.

• Lot 1: Association of GITEC Consult GmbH (Germany) – HGSN LLC (Armenia) – 07.04.2016 • Lot 2: SRP Schneider&Partner Ingenier –Consult GmbH (Germany) with Caucasus Consulting Group Am Ltd (Armenia) as sub-consultant – 28.04.2016 • Lot 3: JV of SAFEGE (Belgium) – JINJ LLC (Armenia) - 11.05.2016

b. Water supply and sewage systems in additional villages-560 villages Pilot project (EU-NIF component). On 2 June 2016 KfW granted its no-objection to the proposed selection of villages, so the following villages will receive the EU grant funding

68 Investment programs coordination directorate - 2016-II quarterly report Table 65. List of Communities included in Lot 4 N/N according to Marz Community Investment Investment the CES Consult- (mln. EUR) (mln. EUR) ing water supply wastewater component component Option 3: Base case, with individual connections 14 Syuniq Khnatsakh 0.467 0.103 25 Gegharkunik Lchavan 0.499 0.052 47 Gegharkunik Drakhtik 0.700 0.186 65 Aragatsotn Tatul 0.629 0.061 Option 5: Full case, entering into Operation Area of an existing Operator 8 Lori Urut 0.308 0.121 12 Armavir Margara 0.488 0.162 20 Kotayq Arzakan 1.173 3.785 23 Lori Agarak 0.760 0.186 31 Armavir Janfida 1.117 2.672 34 Ararat Nizami 0.505 1.140 44 Ararat Sis 0.820 0.216 51 Tavush Archis 0.663 0.178 54 Lori Tsakhkaber 0.697 0.121 63 Aragatsotn Hartavan 0.170 2.378 64 Kotayq Jraber 0.229 0.065 66 Kotayq Nor Ghyugh 0.662 0.604 Total 9.888 12.031

On 29 June 2016 KfW granted its no-objection to proceed with the tender for the Lot 4 “Design, Technical and Author Supervision of water supply network and sewer systems of 560 villages”. Conditions of Tender and the Terms of Reference was sent to the Consultants under Lots 1-3 on 30 June 2016. The submission deadline of the proposals will be 15 of August, 2016.

2016-II quarterly report - Investment programs coordination directorate 69 Table 66. Armenian Water and Sewerage Closed Joint Stock Company Water Supply and Sanitation Sector Project - Additional Financing L2860-ARM (SF). Procurement Plan. Revised as of 30 June, 2016

Procurement Identification Bidding Process

Cat'y Description Con't ADB Part Est'd GOA Part Total Project Procur Review Invitation Submission Nmb. Cost by Est'd Cost by Est'd Cost Method /RFP /BD Type Categories Categories (US$ '000) (US$ '000) (US$ '000)

1 2 3 4 5 6 5 6 7 8 9 1. Civil Works (Works and Goods for Works)/ Rehabilitation of Water Supply Systems (WSS) W 29 31 733.31 8 350.87 40 010.50 L2860-ICB-1-01/1, Improvement of water supply systems in Oshakan, Voskevaz and Voskehat villages W 1 1,302.68 342.81 1,645.49 ICB Prior 29/Apr/13 10/Jun/13

L2860-ICB-1-01/2, Improvement of water supply systems in Amberd, Aygeshat, Dasht, Doghs, Lernamerdz and Aghavnatun villages W 1 799.91 210.50 1,010.41 ICB Prior 29/Apr/13 10/Jun/13 1-01 L2860-S-1-01/2, Improvement of water supply systems in Amberd, Aygeshat, Dasht, Doghs, Lernamerdz and Aghavnatun villages W 1 68.93 18.14 87.06 S Prior 25/May/15 8/Jun/15

L2860-ICB-1-01/3, Improvement of water supply systems in Musaler, Shahumyan, Poultry of Shahumyan, Ptghunk and Norakert villages W 1 993.38 261.41 1,254.79 ICB Prior 29/Apr/13 10/Jun/13

L2860-ICB-1-02/1, Improvement of water supply systems in Vedi and Ararat towns and Banavan GMF, Ararat,Vosketap villages W 1,765.93 464.72 2,230.65 ICB Prior L2860-ICB-1-02/2, Improvement of water supply systems in Masis, Burastan, Azatavan, Baghramyan, Berkanush, Dalar, Mrgavan, 1-02 W 3 1,720.51 452.76 2,173.27 ICB Prior 24/May/13 9/Jun/13 Shahumyan and Dimitrov villages L2860-ICB-1-02/3, Improvement of water supply systems in Aygezard, Verin Artashat, Mrganush, Byuravan, Nshavan, Hovtashen, W 1,128.41 296.95 1,425.36 ICB Prior Mrgavet and reconstruction of Abovyan village external water main

L2860-ICB-1-03, Improvement of water supply systems in Hrazdan town and Qaghsi village W 1,103.19 290.31 1,393.50 ICB Prior 28/May/13 9/Jun/13 1-03 3 L2860-ICB-1-03/2, Improvement of Water Supply Systems in Tsaghkadzor town and Akunk village W 1,196.87 314.96 1,511.83 ICB Prior 28/Feb/14 11/Apr/14

L2860-ICB-1-03/3, Improvement of the Water Supply Systems in Charentsavan, Abovyan towns and Solak village W 1,210.81 318.63 1,529.45 ICB Prior 13/Apr/15 25/May/15 L2860-ICB-1-04, Improvement of water supply systems in Stepanavan town and Mets Parni village W 936.87 246.54 1,183.42 ICB Prior 9/Aug/13 20/Sep/13 L2860-ICB-1-04/2, Improvement water supply systems in Metsavan, Sarchapet and Lernahovit villages and reconstruction of Hovdra W 1,516.48 399.07 1,915.55 ICB Prior 26/Aug/13 7/Oct/13 1-04 external water main 3

L2860-ICB-1-04/3, Improvement of water supply system in Alaverdi town and Arevatsag, Odzun, Teghut, Shnogh villages W 1,536.00 404.21 1,940.21 ICB Prior 6/Nov/13 18/Dec/13

L2860-ICB-1-05/1, Improvement of water supply systems in Noyemberyan town 861.47 226.70 1,088.17 ICB Prior 26/Nov/13 17/Jan/14 1-05 L2860-ICB-1-05/2, Improvement of water supply systems in Berd town W 3 924.09 243.18 1,167.27 ICB Prior 29/Jan/14 13/Mar/14 L2860-ICB-1-05/3, Improvement WSS in Dilijan town and Bagratashen, Pthavan, Zorakan villages W 755.06 198.70 953.76 ICB Prior 30/Apr/15 18/Jun/15

L2860-ICB-1-06/1: Improvement of Water Supply Systems of Noratus and Sarukhan Villages W 1,169.13 307.67 1,476.80 ICB Prior 7/Nov/13 19/Dec/13

L2860-ICB-1-06/2, Improvement of water supply systems in Gavar town and Karmirgyugh village W 1,744.00 458.95 2,202.94 ICB Prior 3/Feb/14 17/Mar/14 1-06 5 L2860-ICB-1-06/3, Improvement of Water Supply Systems in Gandzak and Ddmashen villages W 840.58 221.21 1,061.79 ICB Prior 2/Apr/14 14/May/14 Lot-2, L2860-ICB-1-06/4: Improvement of water supply systems in Sevan town 236.97 62.36 299.34 ICB Prior 7/Nov/13 19/Dec/13

L2860-ICB-1-06/5, Improvement of Water Supply Systems in Lchashen, Chkalovka and Norashen villages W 1,164.18 306.36 1,470.54 ICB Prior 16/Jun/14 19/Aug/14

L2860-ICB-1-07/1, Improvement of water supply systems in Goris town and Brnakot village W 763.93 201.03 964.97 ICB Prior 23/Jan/14 6/Mar/14

1-07 L2860-ICB-1-07/2, Improvement of Water Supply Systems in Meghri town W 3 690.91 181.82 872.73 ICB Prior 7/Jul/14 20/Aug/14

L2860-ICB-1-07/3, Improvement of Water Supply Systems in Kapan town and Syunik and Achanan villages W 1,558.16 410.04 1,968.20 ICB Prior 7/Apr/14 19/May/14

1-08 L2860-ICB-1-08/1, Improvement of Water Supply Systems in Vayq, Jermuk towns and Zaritap village W 1 1,221.07 321.33 1,542.40 ICB Prior 28/Feb/14 11/Apr/14 L2860-ICB-1-09/1, Improvement of the Water Supply Systems in Artik town and Nor Kyank, Vardakar, Hovtashen villages and W 1,451.68 382.02 1,833.70 ICB Prior 1/Apr/15 13/May/15 1-09 reconstruction of the external water main in Geghanist, Mets Mantash villages 2 L2860-ICB-1-09/2, Improvement of Water Supply Systems in Meghrashen, Panik and Spandaryan villages (Shirak region) W 1,075.98 273.17 1,275.46 ICB Prior 4/Mar/15 15/Apr/15 L2860-ICB-1-10/1, Improvement of Water Supply Systems in Talin town W 850.52 223.82 1,074.35 ICB Prior 1/Aug/14 3/Oct/14 1-10 L2860-ICB-1-10/2, Improvement of Water Supply Systems in Aruch, Partizak, Nor Amanos, Arevut, Kanch, Hako, Sorik and Karaberd 2 W 1,145.63 301.48 1,447.11 ICB Prior 6/Nov/14 18/Dec/14 villages (Aragatsotn region) 1-11 Construction Permissions W 0.00 10.00 10.00 Post 2. Goods G 12 2 904.11 609.86 3 513.97 28 ICB 2-01 L2860-ICB-2-01, Procurement of 12 (twelve) units of Backhoe Loaders G 1 792.99 158.15 951.14 ICB Prior 13/Aug/12 24/Sep/12 Lot-2, L2860-ICB-2-02/2, Supply of 10 sets of Ultrasonic Clamp-On Flow Meters and 4 sets of Ferromagnetic Locators G 1 89.06 19.08 108.14 ICB Prior 20/Aug/12 1/Oct/12 2-02 Lot-3, L2860-ICB-2-02/3, Supply of 71 sets of Float Valves G 1 167.90 36.67 204.56 ICB Prior 20/Aug/12 1/Oct/12 Lot-1, L2860-ICB-2-03/1, Supply of 100 km of Polyethylene PE-100 Pipes for Drinking Water G 1 334.32 66.86 401.19 ICB Prior 23/Aug/12 4/Oct/12 2-03 Lot-2, L2860-ICB-2-03/2, Supply of 26.4 km of High Density Polyethylene Double Wall Corrugated Sewer Pipes G 1 394.26 78.85 473.11 ICB Prior 23/Aug/12 4/Oct/12 Lot-1, L2860-ICB-2-04/1:Procurement of 12 sets of rotodynamic surface pumps with 7 sets of tied control panels G 1 268.33 62.42 330.75 ICB Prior 2-04 Lot-2, L2860-ICB-2-04/2: Procurement of 3 sets of rotodynamic surface pumps G 1 159.92 31.96 191.88 ICB Prior 4/Jun/13 16/Jul/13 Lot-3, L2860-ICB-2-04/3: Procurement of 10 sets of submerged bore hole pumps with 5 sets of tied control panels G 1 165.26 46.50 211.76 ICB Prior 2-05 L2860-S-2-05, Supply of Servers and Thin Clients for IT Desktop Virtualization and Cloud Computing G 1 81.66 16.33 97.99 S Prior 13/Feb/13 27/Feb/13 2-06 Other minor goods G 1 14.22 5.80 20.02 S/DC Post

2-07 L2860-ICB-2-07, Procurement of 25 000 sets of residential high accuracy water meters G 1 436.20 87.24 523.44 ICB Prior 5/Nov/13 17/Dec/13

2-08 L2860-S-2-08, Supply of Furniture for 5th floor of AWSC's Administrative Office G 1 25.00 5.00 30.00 S Post 29/May/15 12/Jun/15 3. Consulting Services CS 3 2,488.00 497.60 2,985.60 7 ICB 3A. Design and Supervision CS 2 2,398.00 479.60 2,877.60 3A. WSSP-AF-4A/1, Design and Construction Supervision of Civil Works and Public Awareness Campaign CS 1 2 388.00 477.60 2,865.60 QCBS Prior 1/Jun/12 19/Jul/12 3A-01 L2860-IC-3A-01, Legal consultant – Lawyer CS 1 10.00 2.00 12.00 IC Prior 19/Nov/13 28/Nov/13 3B. Project Technical and Financial Audits CS 1 90.00 18.00 108.00 3B. L2860-LCS-3B, 6 years Audit Services for “Water Supply and Sanitation Sector Project-Additional Financing CS 1 90.00 18.00 108.00 LCS Prior 3/Apr/14 28/Apr/14 Incremental Costs - 4. 1,125.51 281.378 1,406.89 Project Management and Operating costs Incremental Costs - 4-01 12 1,051.39 266.55 1,317.94 DC Post Project Management and Operating costs 4-02 L2860-S-1-12, Rehabilitation of 5th floor of AWSC's Administrative Office W 1 74.12 14.82 88.95 S Prior 22/Oct/13 29/Oct/13 5 Interest Charge 1 085.86 0.00 1 085.86 6 Unallocated 199.79 275.64 475.42 TOTAL: 39 536.57 10 015.35 49 478.24 Percentage: 100.00% 100.00%

70 Investment programs coordination directorate - 2016-II quarterly report Table 66. Armenian Water and Sewerage Closed Joint Stock Company Water Supply and Sanitation Sector Project - Additional Financing L2860-ARM (SF). Procurement Plan. Revised as of 30 June, 2016

Current Contract Signing Contract Implementation Status Contract Signing Supplier/ Contractor Contr. Contract Price Actual Paid Contr. No. Price in USD Completion Planed Actual Contract Price as signed Contract Price in USD Planed Actual-as per Notes Signed/Amended Contract 10 10 11 12 13 14 15 17 16 17 38,726,215.53 34,182,376.8 May-13 24/Jul/13 Artashatshin LLC 1-01/1 AMD 675,192,642.00 1,645,486.91 1,650,943.87 Sep-17 27/Oct/15 completed

terminated on May-13 24/Jul/13 JV of HB Construction LLC-Parex-Gaz LLC 1-01/2 AMD 501,094,473.00 1,221,198.73 1,010,409.12 Sep-17 9/Mar/15 19.03.2015 S-1- June-15 22/Jun/15 SHMSH-23 OJSC AMD 41,188,600.00 87,064.77 83,334.18 Dec-16 19/Dec/15 completed 01/2

May-13 25/Jul/13 Consortium of Artezai LLC-Sanloret LLC 1-01/3 AMD 564,970,774.00 1,375,762.85 1,282,278.03 Sep-17 10/Dec/14 completed Consortium of Ararat-Chanshin LLC-Artezia May-13 21/Aug/13 1-02/1 AMD 933,483,530.00 2,297,692.50 2,230,647.82 Sep-17 22/Dec/14 completed LLC

May-13 4/Sep/13 Consortium AIS LLC - SHMSH OJSC 1-02/2 AMD 899,881,700.00 2,192,747.63 2,173,269.87 Sep-17 4/May/15 completed

May-13 22/Aug/13 JV of Eghvardshin OJSC- Doroghnik LLC 1-02/3 AMD 579,601,865.00 1,427,239.26 1,425,361.02 Sep-17 28/Feb/15 completed Consortium of Four Directions LLC-Ashotsq Jul-13 11/Oct/13 1-03/1 AMD 596,464,365.98 1,461,421.00 1,393,497.75 Nov-17 1/Apr/15 completed LLC Consortium of Emoshin LLC-Arpa-Sevan Jul-13 18/Jul/14 1-03/2 AMD 614,741,770.00 1,511,833.58 1,578,318.10 Nov-17 16/Nov/15 completed OJSC June-15 19/Aug/15 Agat-777 LLC 1-03/3 AMD 729,990,255.00 1,529,448.04 770,445.35 Oct-17 25/Feb/17 in progress Jul-13 13/Nov/13 Shinashkarh LLC 1-04/1 AMD 479,745,306.00 1,183,416.72 1,142,834.15 Nov-17 30/Oct/15 completed

Jul-13 26/Nov/13 Agat-777 LLC 1-04/2 AMD 774,322,887.00 1,915,550.27 1,761,022.90 Nov-17 1/Jul/16 completed Consortium of “Shinashkharh LLC-Spitak-1 Jul-13 17/Jan/14 1-04/3 AMD 787,919,594.00 1,940,210.77 1,835,271.18 Nov-17 30/Dec/15 completed OJSC” Oct-13 3/Mar/14 Spitak-1 OJSC 1-05/1 AMD 450,066,608.00 1,088,168.78 975,391.98 Feb-18 30/Oct/15 completed Oct-13 12/May/14 Ararat-Chanshin LLC 1-05/2 AMD 512,388,959.00 1,240,020.71 1,167,265.96 Feb-18 7/Aug/15 completed Consortium of “Gazkomshin LLC-SHMSH- June-15 24/Aug/15 1-05/3 AMD 461,076,318.00 953,760.25 649,730.95 Oct-17 2/Mar/17 in progress 23 OJSC” Consortium of Dzilo produc. coop- Oct-13 18/Feb/14 1-06/1 AMD 574,792,160.00 1,394,821.91 1,476,801.18 Feb-18 16/Jun/15 completed Shinashkarh LLC Consortium of Artashati ETSSH LLC-Spitak- Oct-13 22/May/14 1-06/2 AMD 909,330,173.00 2,202,941.45 2,247,022.25 Feb-18 30/Nov/15 completed 1 OJSC Oct-13 13/Aug/14 Agat-777 LLC 1-06/3 AMD 435,332,783.00 1,058,379.81 739,795.57 Feb-18 9/Jul/16 completed Oct-13 5/Feb/14 SHMSH-23 OJSC 1-06/4 AMD 135,980,800.00 331,539.19 306,045.28 Feb-18 15/Mar/15 completed Consortium of Gazkomshin LLC- Nov-14 29/Oct/14 1-06/5 AMD 595,577,073.00 1,447,156.05 1,249,481.31 Mar-18 30/Jun/16 completed Baghramyanshin OJSC Consortium of Sisian (Nor Bak) Norogshin Jul-14 26/Apr/14 1-07/1 AMD 429,574,889.00 1,040,107.72 1,032,020.12 Nov-17 25/Sep/15 completed OJSC-Megru TSHSHD LLC Nov-14 1/Dec/14 Megru TSHSHD LLC 1-07/2 AMD 379,863,120.00 872,726.92 591,130.65 Mar-18 27/May/16 completed Consortium of Kapani CHSHSH LLC-Ararat- Aug-14 18/Jul/14 1-07/3 AMD 800,309,395.00 1,968,199.78 1,770,259.79 Dec-17 23/May/16 completed Chanshin LLC Jul-14 10/Jun/14 SHMSH-23 OJSC 1-08/1 AMD 635,469,574.00 1,542,401.88 1,195,717.53 Nov-17 2/Jun/16 completed Consortium of Artezia LLC and Agat-777 June-15 2/Nov/15 1-09/1 AMD 766,500,000.00 - 511,182.07 Oct-17 11/May/17 in progress LLC April-15 5/Aug/15 “Ararat-Chanshin” LLC 1-09/2 AMD 610,347,374.00 1,275,463.14 457,852.30 Aug-17 7/Mar/17 in progress Oct-14 1/Dec/14 Baghramyanshin OJSC 1-10/1 AMD 467,619,815.00 1,074,345.94 739,734.98 Feb-18 15/May/16 in progress

Feb-15 27/Mar/15 Consortium of “Europe LLC-Artezia LLC” 1-10/2 AMD 682,500,000.00 1,447,108.96 730,903.68 Jun-17 5/Jul/16 in progress

Apr-13 June-15 - - 4,407.87 Aug-15 in progress 3,398,719.47 3,522,501.50 Oct-12 28/Dec/12 Four Directions LLC 2-01 EUR 732,000.00 965,508.00 951,141.82 Jun-13 28/Jun/13 competed Oct-12 10/Apr/13 SEBA DYNATRONIC 2-02/2 USD 89,056.00 89,056.00 108,136.77 Aug-13 8/Aug/13 completed Oct-12 12/Apr/13 Ashotsq LLC 2-02/3 USD 220,000.00 220,000.00 204,563.54 Aug-13 10/Aug/13 completed Oct-12 4/Dec/12 Shahart LLC 2-03/1 AMD 152,166,400.00 373,726.30 401,185.73 Aug-13 4/Apr/13 completed Oct-12 4/Dec/12 Shahart LLC 2-03/2 AMD 191,447,920.00 470,203.16 473,107.01 Aug-13 4/Apr/13 completed 11/Dec/13 WILO SE 2-04/1 EUR 195,000.00 268,320.00 330,400.51 Aug-13 30/May/14 completed Oct-12 16/Dec/13 Euroterm CJSC 2-04/2 EUR 141,282.00 194,545.31 191,513.30 Aug-13 13/Jun/14 completed 23/Dec/13 Grundfos Kazakhstan LLP 2-04/3 EUR 122,000.00 166,896.00 211,609.55 Aug-13 9/Jun/14 completed Nov-12 8/Apr/13 Doxx Computer LLC 2-05 AMD 40,650,000.00 97,130.30 97,994.32 Aug-13 6/Aug/13 completed 2-06 0.00 Dec-16 30/Dec/16 in progress

Consortium of Agat-777 LLC and Baylan Jan-14 14/04/2014 2-07 USD 523,440.00 523,440.00 523,440.00 Feb-15 24/Feb/14 completed Olcu Aletleri San Ve Tic LTD STI

May-15 30/Jun/15 Agat-777 LLC 2-08 AMD 14,126,000.00 29,894.40 29,408.95 Jun-15 completed 2,703,131.96 2,550,991.47 2,604,533.10 2,505,014.08 Jan-13 26/Dec/12 HGSN LLC - JINJ LLC JV 4A/1 AMD 1,045,092,000.00 2,592,444.12 2,501,361.58 Dec-16 30/Apr/17 in progress Apr-13 3/Mar/14 MR. GEVORG CHAKMISHYAN 3A-01 AMD 5,000,000.00 12,088.97 3,652.50 Mar-16 30/Apr/17 in progress 98,598.86 45,977.39 Mar-13 07/07/14 GRANT THORNTON CJSC 3B-01 AMD 39,900,000.00 98,598.86 45,977.39 Apr-17 31/Oct/17 in progress

1,093,332.33 697,047.61

Oct-12 Dec-16 1,000,000.00 608,402.48 Apr-17 30/Apr/17 in progress

Nov-13 12/Nov/13 Agat-777 LLC 1-12 AMD 37,805,192.00 93,332.33 88,645.13 Mar-14 6/May/14 completed 1,085,858.00 485,423.86

47,007,257.28 41,438,341.25 Proj. Impl. Index 95.01% 83.75% 89.38

2016-II quarterly report - Investment programs coordination directorate 71 INDICATORS

Chart 1 /¸Ç³·ñ³Ù 1 INDICATOR 1

WEIGHTED AVERAGE NUMBER OF DAILY HOURS OF DRINKING WATER SERVICE ՋՐԱՄԱՏԱԿԱՐԱՐՄԱՆ ՄԻՋԻՆ ՏԵՎՈՂՈՒԹՅՈՒՆԸ ՕՐՎԱ ԸՆԱԹՑՔՈՒՄ

24.00

22.00

20.00 18.68 18.73 17.77

18.00 16.61 18.70 16.00 16.00 15.02 14.03 14.00 13.01 12.10 12.00

Number Number of hours of water supplies 10.00 10.98 9.62 Ջրամատակարարման ժամերի տևողությունը ժամերիՋրամատակարարման 8.00

7.39 6.00 6.04 4.00 AVG 2004 AVG 2005 AVG 2006 AVG 2007 AVG 2008 AVG 2009 AVG 2010 AVG 2011 AVG 2012 AVG 213 AVG 2014 AVG 2015 QI 2016 QII 2016 Միջին 2004 Միջին 2005 Միջին 2006 Միջին 2007 Միջին 2008 Միջին 2009 Միջին 2010 Միջին 2011 Միջին 2012 Միջին 2013 Միջին 2014 Միջին 2015 I եռամսյակ II եռամսյակ 2016 2016 Months Ամիսներ

1 Nb of hours of daily supplies 1 WS Chart 72 Indicators - 2016-II quarterly report Chart 2 / ¸Ç³·ñ³Ù 2 INDICATOR 2

% OF INDIVIDUAL SUBSCRIBERS BILLED ON THE BASIS OF METERED CONSUMPTION Ջրաչափեր ունեցող բաժանորդների %-ը

95.0% 86.6% 85.0% 86.1% 86.3% 82.9% 85.0% 82.2% 82.3%

77.2% 75.0% 73.9%

64.6% 65.0% 62.5%

% 57.3% 55.0% 53.6%

45.0%

35.0% 39.9%

25.0%

15.0% Base year / December 05 December 06 December 07 December 08 December 09 December 10 December 11 December 12 December 13 December 14 December 15 March 16 June 16 Հիմնական Դեկտեմբեր 05 Դեկտեմբեր 06 Դեկտեմբեր 07 Դեկտեմբեր 08 Դեկտեմբեր 09 Դեկտեմբեր 10 Դեկտեմբեր 11 Դեկտեմբեր 12 Դեկտեմբեր 13 Դեկտեմբեր 14 Դեկտեմբեր 15 Մարտ 16 Հունիս 16 տարին Years AWSC/ ՀՋԿ Տարիներ

2 %subsciber-watermeter 1 Chart Customer Chart 3 / ¸Ç³·ñ³Ù 3 INDICATOR 3

% OF IMPLEMENTED ANALYSES IN COMPLIANCE WITH BACTERIOLOGICAL SAFETY Ջրի որակի համապատասխանությունը հիգիենիկ ստանդարտներին

100.00% 98.58% 98.50% 98.39% 98.57% 98.69% 99.00% 98.39% 98.39% 98.56% 98.21% 98.00% 96.56% 97.00% 96.24% 96.00%

95.00%

% 94.00% 93.81% 93.84% 93.86% 93.00%

92.00%

91.00%

90.00%

89.00%

88.00%

87.00% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ. I 16թ.II տարին եռամսյակ եռամսյակ Years AWSC/ՀՋԿ Տարիներ

3 % of implemented analyses in compliance with bacteriological safety 1 Chart1 2016-II quarterly report - Indicators 73 INDICATOR 4 Chart 4 / ¸Ç³·ñ³Ù 4

COMPANY WORKING RATIO Ընկերության աշխատանքի արդյունավետությունը 220.0%

194.9% 200.0%

176.4% 180.0%

160.0%

138.8% 140.0% 133.7% 127.9% 133.8% 121.3% 115.8% % 120.0% 111.3% 106.6% 106.7% 107.6% 104.1% 100.0% 102.4%

80.0%

60.0%

40.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16 I 16թ.II տարին եռամսյակ եռամսյակ

Years AWSC/ ՀՋԿ Տարիներ

Chart 6 / ¸Ç³·ñ³Ù 6 4 CompanyINDICATOR working ratio 6 1 Chart1

% OF BLOCK APARTMENT BUILDINGS WITH INDIVIDUAL OR COMMON BLOC METERS Անհատական կամ ընդհանուր ջրաչափ ունեցող բազմաբնակարան շենքերի բաժանորդների տոկոսը 95%

86.3% 87.2% 87.4% 87.4% 82.1% 83.1% 84.1% 85% 79.9% 76.8%

75% 70.6% 67.5%

65% 61.6% 56.3%

55%

45%

37.6% 35%

25%

15% Base year / December 05 December 06 December 07 December 08 December 09 December 10 December 11 December 12 December 13 December 14 December 15 March 16 June 16 Հիմնական Դեկտեմբեր 05 Դեկտեմբեր 06 Դեկտեմբեր 07 Դեկտեմբեր 08 Դեկտեմբեր 09 Դեկտեմբեր 10 Դեկտեմբեր 11 Դեկտեմբեր 12 Դեկտեմբեր 13 Դեկտեմբեր 14 Դեկտեմբեր 15 Մարտ 16 Հունիս 16 տարին Years Տարիներ AWSC/ ՀՋԿ

6 apartment with water meter 1 Chart1 74 Indicators - 2016-II quarterly report Chart 8 / ¸Ç³·ñ³Ù 8 INDICATOR 8

REVENUE COLLECTED ON DOMESTIC SUBSCRIBERS PER REGISTERED INHABITANT Բնակիչ բաժանորդներից ամսական հավաքագրումը ըստ գրանցված բնակչի 600 572 553 552 547 550 515 492 500 484 446 450

396

400

350

286 300 Drams/cap/month Դրամ/անձ/ամիս 242 250 250

200 181 166

150

100 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ.I 16թ.II տարին եռամսյակ եռամսյակ Years AWSC/ ՀՋԿ Տարիներ

Chart 9 / ¸Ç³·ñ³Ù 9 8 collection-registeredINDICATOR inhabitant 9 1 Chart1

COLLECTION RATIO (EXCLUDING BUDGET ORGANISATIONS) Հավաքագրման արդյունավետության տոկոսը (բացառությամբ բյուջետային կազմակերպությունների)

100%

95.0% 95.0% 90% 93.5% 90.1% 90.0% 89.7% 90.9% 80% 83.0% 82.7%

76.0% 70% 72.0%

60% 63.0%

50% գանձված եկամտի % եկամտի գանձված

% % OF REVENUCOLLECTION 47.9% 40%

36.2% 30%

20% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ.I 16թ.II տարին եռամսյակ եռամսյակ Years AWSC/ ՀՋԿ Տարիներ

9 Collection ratio 1 Chart1 2016-II quarterly report - Indicators 75 Chart 10 / ¸Ç³·ñ³Ù 10 INDICATOR 10

% OF SUBSCRIBERS WITH 4 MONTHS DEBT OR MORE THAN 4 MONTHS Ավելի քան 4 ամսվա պարտք ունեցող բաժանորդների տոկոսը 90%

79.5% 77.8% 78.1% 80% 79.5% 75.1% 76.7% 70%

60%

48.9% 50%

40%

29.4% 30% 23.3% 21.1% 20.1% 19.5% 19.2% 19.1% 20%

10% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ.I 16թ.II տարին եռամսյակ եռամսյակ Years AWSC/ ՀՋԿ Տարիներ

Chart 11 / ¸Ç³·ñ³Ù 11 10 subscribersINDICATOR Debts_4 11 1 Chart1

AVERAGE DOMESTIC METERED CONSUMPTION PER METERED REGISTRED INHABITANT Միջին սպառումը շնչի հաշվով` ջրաչափ ունեցող բնակիչ-բաժանորդների համար 135

125 125 120 118 114 114 115 108

105 100 Liters/cap/day Լիտր/անձ/օր 95 91 87 87

85 81 78 75 75 71

65 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ.I 16թ.II տարին եռամսյակ եռամսյակ Years AWSC/ ՀՋԿ Տարիներ

1176 AverageIndicators consumption-watermeter - 2016-II quarterly report 1 Chart1 INDICATOR 12

PRICE OF M3 METERED AND BILLED TO DOMESTIC SUBSCRIBERS Սակագինը ջրաչափ ունեցող բնակիչ-բաժանորդների համար 200 179.78 180 154.47 160 140.00 140

115.65 120 100.41 100 90.36 Դրամ/մ3 Drams/m3 80 60 40 24.35 25.31 20 10.05 0 1/4/2004 to 30/4/2005 1/5/2005 to 31/03/2009 1/04/2009 to 31/03/2010 Axis Title Water/Ջուր Sewerage/ Total/ Ընդամենը Կոյուղի

Chart 13 / ¸Ç³·ñ³Ù 13 INDICATOR 13

GROWTH OF TOTAL COLLECTED REVENUE FROM BASE YEAR (EXCLUDING BUDGET ORGANISATIONS) Ընդհանուր հավաքագրման աճը (բացառությամբ բյուջետային կազմերի) բազային տարվա համեմատ

250%

209.4% 209.8% 199.6%

200% 189.1% 175.4% 181.0% 160.7% 146.2% 150% 119.5%

100%

% OF COLLECTION REVENU COLLECTION % OF 72.6% 54.8% Հավաքագրումց ստացված Հավաքագրումցեկամտի% 46.9% 50% 16.2%

0% Base year Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ.I 16թ.II տարին եռամսյակ եռամսյակ

AWSC/ ՀՋԿ

13 Growth of the collection ratio 1 2016-II quarterly report - Indicators Chart177 Chart 14 / ¸Ç³·ñ³Ù 14 INDICATOR 14

RATIO OF WATER VOLUME BILLED ON THE BASIS OF METERING TO THE TOTAL METERED AND NORMATIVE BILLED VOLUME Ջրաչափ ունեցող բաժանորդներին տրվող ջրաքանակի տոկոսը բաժանորդներին տրված ընդհանուր ջրաքանակի նկատմամբ 100%

94% 95% 90% 93% 90% 91% 92% 86% 80% 78% 70%

% 65% 60% 59% 56% 50%

47% 40%

30% 26% 25% 20% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 15 II Quarter 15 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ.I 16թ.II տարին եռամսյակ եռամսյակ

AWSC/ ՀՋԿ

Chart 15 / ¸Ç³·ñ³Ù 15 14 consumptionINDICATOR by watermeter-total 15 consumption 1 Chart1

AVERAGE DAILY PRODUCTION PER EQUIVALENT REGISTRED INHABITANT Օրական արտադրված միջին ջրաքանակը մեկ շնչի հաշվով

900 827 790 792 800 759 754 742

668 693 692 690 700 667 651 635 637

600 լիտր/անձ/օր liters /cap/day 500

400

300

200 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ.I 16թ.II տարին եռամսյակ եռամսյակ Months AWSC/ ՀՋԿ Ամիսներ

15 Average daily production per equi registred inhabitant 1 Chart1 78 Indicators - 2016-II quarterly report INDICATOR 17 CHART 17 / ¸Æ²¶ð²Ø 17

RATIO OF METERED FINAL CONSUMPTION M3 TO WATER PRODUCED Ջրաչափ ունեցող բաժանորդների կողմից սպառված ջրի ծավալի տոկոսը` արտադրված ջրի ընդհանուր ծավալի համեմատ 29% 26.1% 25.2% 24.1% 24% 22.5%

19.8%

19% 17.7%

% 14.0% 14% 11.6%

9.4% 8.5% 9% 8.1% 7.8% 6.8% 6.4%

4% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ.I եռամսյակ 16թ.II տարին եռամսյակ

AWSC/ՀՋԿ

Chart 18 / ¸Ç³·ñ³Ù 18 17 ratioINDICATOR of metered final consumption201618 1 Chart1

WORKING RATIO FOR THE BRANCHES WITH GRAVITY SYSTEMS Ինքնահոս համակարգ ունեցող մասնաճյուղերի աշխատանքի արդյունավետության տոկոսը 140.0%

121.0% 120.0%

97.5% 100.0%

94.5% 85.2% 89.7% 80.0%

% 65.9% 59.6% 69.0% 58.0% 59.0% 68.2% 60.0% 54.4% 54.3% 49.7%

40.0%

20.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ.I 16թ.II տարին եռամսյակ եռամսյակ

AWSC/ ՀՋԿ

18 Working ration for BWGS 1 Chart1 2016-II quarterly report - Indicators 79 INDICATOR 19 Chart 19 / ¸Ç³·ñ³Ù 19

COMPANY WORKING RATIO FOR BRANCHES WITH PUMPING STATIONS OR WATER TREATMENT PLANTS Պոմպակայաններով կամ մաքրման կայաններով աշխատող մասնաճյուղերի աշխատանքի արդյունավետության տոկոսը 270.0%

223.3%

220.0% 196.8%

170.0%

147.2% 137.8% % 155.2% 128.9% 148.9% 121.9% 118.1% 120.0% 111.6% 111.6% 115.5%

105.0%

70.0%

20.0% Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ.I 16թ.II եռամսյակ եռամսյակ

AWSC/ ՀՋԿ

CHART 20 / ¸Æ²¶ð²Ø 20 19 CompanyINDICATOR working ratio 20 for BWPS 1 Chart1

ELECTRICITY COST AS % OF REVENUE COLLECTED IN SYSTEMS WITH PUMPING OR TREATMENT PLANTS Պոմպակայանների և մաքրման կայանների ծախսած էլեկտրաէներգիայի արժեքի տոկոսը Ընկերության ընդհանուր հավաքագրման նկատմամբ

80% 72.6%

70% 63.1% 60%

50% 42.6% 39.7% 39.2% 40% 33.7% 30.8% 30% 26.5% 25.7% 26.2% 23.6% 22.6% 22.1% 21.4% 20% % % OF FOR USED COLLECTION EXPENSIES ELECTRICITY

10% Հավաքագրման % օգտագործված էլեկտրաէներգիայի ծախսերի վճարման համար վճարման ծախսերի էլեկտրաէներգիայի օգտագործված % Հավաքագրման 0% Base year / Average 05 Average 07 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ.I 16թ.II տարին եռամսյակ եռամսյակ

AWSC/ՀՋԿ

20 electricty-collection 1 Chart1 80 Indicators - 2016-II quarterly report CHART 22 / ¸Æ²¶ð²Ø 22

INDICATOR 22

TOTAL STAFF FOR 1000 INDIVIDUAL SUBSCRIBERS 1 000 բաժանորդին բաժին ընկնող աշխատողների թիվը

10.00 9.45

9.00 8.34

8.00 7.15 6.87 6.85 6.87 7.00 6.30 5.79 6.00 5.43 5.39 4.99 4.80 4.69 5.00 4.66

4.00 Staff Staff per 1000 Individual Subscribers

3.00 Աշխատակազմ ամեն 1000անհատ բաժանորդի համար

2.00 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ.I 16թ.II տարին եռամսյակ եռամսյակ

AWSC/ՀՋԿ

22 Staff-custumer 1 CHART 23 / ¸Æ²¶Chart1ð²Ø 23 INDICATOR 23

STAFF AND ASSIGNMENT CONTRACTOR TOTAL COST AS % OF COLLECTED REVENUE Անձնակազմի պահպանման ընդհանուր ծախսի տոկոսը հավաքագրման նկատմամբ 80.0%

70.2% 68.9% 70.0%

61.9% 62.2%

61.4%

60.0% 60.0% 52.1% 51.1% 50.9% 49.4% 49.6% 49.7% 53.4% 50.0% 47.8%

% of collection % of revenue 40.0% Հավաքագրված Հավաքագրված եկամուտի %

30.0%

20.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16 I 16թ.II տարին եռամսյակ եռամսյակ

AWSC/ ՀՋԿԸ

23 Staff-col. salary including taxes 1 2016-II quarterly report - Indicators 81Chart1 CHART 24 / ¸Æ²¶ð²Ø 24 INDICATOR 24

ELECTRICITY CONSUMPTION IN kWh/m3 Էլեկտրաէներգիայի տեսակարար սպառումը կՎտժ/մ3 0.50

0.43 0.45

0.40 0.38

0.35 0.31

3 0.30 0.29 0.30 0.25 0.25 0.24 0.23

կվտժ/խ.մ 0.24 0.25 0.22 0.23 0.22

0.20 0.18 KWH/m3 /

0.15

0.10

0.05

0.00 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ.I 16թ.II տարին եռամսյակ եռամսյակ AWSC/ՀՋԿ

24 Electricty consumption 1 Chart 21 / ¸Ç³·ñ³ÙChart1 21 INDICATOR 25

PERCENTAGE OF WATER DISINFECTED Ախտահանվող ջրի % 100.0% 95.09% 94.50% 91.97% 91.97% 91.97% 90.30% 91.21% 88.23% 90.0%

82.61% 85.71% 80.02% 80.0%

78.80%

% 70.0% 67.83% 60.87% 60.0%

50.0%

40.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 Average 14 Average 15 I Quarter 16 II Quarter 16 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 Միջինը 14 Միջինը 15 16թ.I 16թ.II տարին եռամսյակ եռամսյակ

AWSC/ ՀՋԿ

25 Amount of chlorine effectively usued 1 Chart1 82 Indicators - 2016-II quarterly report APPENDIX

1. Table 14. Water production and NRW ...... 84

2. Table 15. Electricity expenses...... 86

3. Table 15. Electricity consumption...... 87

4. Table 16. Quantity of desinfection materials ...... 88

5. Table 22. Water quality analysis at water intake points (underground and surface sources)...... 89

6. Table 23. Analysis of water taken from the pressure point, before the distribution network ...... 91

7. Table 24. Water quality investigation in the distribution network...... 92

8. Table 25. Potable water disinfection control...... 93

9. Tables 31-32. Operation of wastewater collectors and sewerage pipelines ...... 95 Table 14. Water production and losses

Actual NRW Name of reservoir (pumping Water volume taken from reservoir thous. M3 Water billed thous. M3 N Sectors Sub sectors January February March Total station) January February March Total January February March Total thous. m3. % thous. m3 % thous. m3 % thous. m3 % 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 'SOUTH EASTERN'' regional branch "Kaler" p/s 36.7 23.8 24.1 84.6 "Hacarat" p/s 467.7 476.4 461.3 1405.5 Gavar Kaler 103.8 103.8 94.9 302.5 506.7 83.0 502.7 82.9 476.8 83.4 1486.2 83.1 1 "Sarukhan" p/s 64.9 68.5 61.3 194.8 "Gandzak" d.w. 41.1 37.7 24.9 103.8 Total 610.5 606.5 571.7 1788.7 103.8 103.8 94.9 302.5 506.7 83.0 502.7 82.9 476.8 83.4 1486.2 83.1 "Cknget" res. 5.8 25.0 42.0 72.8 Sevan Sevan "Hacarat-Sevan" 120.6 119.1 115.3 355.0 50.2 44.1 53.6 147.9 334.0 86.9 331.7 88.3 344.9 86.6 1010.6 87.2 2 "Lchashen" d.w 257.8 231.7 241.2 730.7 Total 384.2 375.8 398.5 1158.5 50.2 44.1 53.6 147.9 334.0 86.9 331.7 88.3 344.9 86.6 1010.6 87.2 "Mec Aghbyur" res. 11.0 10.1 10.1 31.2 Eghegnadzor Vayq 31 34.3 36.4 101.7 61.0 66.3 51.4 60.0 46.6 56.2 159.0 61.0 3 "Her-Her" res. 81.0 75.6 72.9 229.5 Total 92.0 85.7 83.0 260.7 "Qarqarur" res. 58.4 59.8 61.0 179.2 "Spitak jur" res. 27.0 28.0 28.0 83.0 "getahovit" res. 6.7 11.9 12.2 30.8 "Anapat" res. 18.0 18.6 16.0 52.6 "Khozmarag" res. 26.3 41.9 41.0 109.3 Ijevan Ijevan 48.9 51.8 51.18 151.9 113.5 69.9 135.7 72.4 133.5 72.3 382.8 71.6 4 "Getapnya" p/s 2.0 2.9 2.2 7.1 "Lusadzor" p/s 3.6 4.7 3.9 12.1 "Jradzor" res. 3.9 4.2 4.1 12.2 "Gmbet" res. 8.6 8.5 8.0 25.1 "Azatamut" rez. 8.0 7.1 8.2 23.2 Total 162.4 187.5 184.7 534.6 48.9 51.8 51.2 151.9 113.5 69.9 135.7 72.4 133.5 72.3 382.8 71.6 "Berdavan" p/s 30.3 28.6 14.6 73.6 "Srocavanq" res. 1.1 1.0 3.8 5.8 Noyemberyan Noyemberyan "Gij Sari" res. 44.8 49.5 54.9 149.2 19.8 22.1 25.3 67.2 62.2 75.8 62.8 74.0 53.0 67.7 178.0 72.6 5 "Spitakashen" res. 5.8 5.8 5.0 16.6 "Varar aghbyur" res. 0.0 0.0 0.0 0.0 Total 82.0 84.9 78.3 245.2 19.8 22.1 25.3 67.2 62.2 75.8 62.8 74.0 53.0 67.7 178.0 72.6 "Shaqe" res. 214.0 217.5 729.5 1161.0 Sisian Sisian "Mukhuturyan" res. 26.1 30.1 29.6 85.9 60.8 70.9 76.2 207.9 181.3 74.9 178.7 71.6 685.0 90.0 1045.0 83.4 6 "Zor-Zor" res. 2.0 2.0 2.0 6.0 Total 242.1 249.6 761.2 1252.9 60.8 70.9 76.2 207.9 181.3 74.9 178.7 71.6 685.0 90.0 1045.0 83.4 "Cakqar" res. 96.0 312.5 300.5 709.0 Gavar Martuni "Brsey" res. 21.0 21.0 21.0 63.0 31.3 27.6 29.0 87.9 122.9 79.7 345.5 92.6 329.5 91.9 797.9 90.1 7 "Hopoyi Var" res. 37.2 39.6 37.0 113.8 Total 154.2 373.1 358.5 885.8 31.3 27.6 29.0 87.9 122.9 79.7 345.5 92.6 329.5 91.9 797.9 90.1 "Akunk" res. 46.0 47.0 46.0 139.0 "Surb Vardan" res. 16.0 17.0 16.0 49.0 Gavar Vardenis 40.7 41.7 39.2 121.6 77.3 65.5 80.3 65.8 78.8 66.7 236.4 66.0 8 "Akner" res. 43.0 44.0 43.0 130.0 "Shatjreq" res. 13.0 14.0 13.0 40.0 Total 118.0 122.0 118.0 358.0 40.7 41.7 39.2 121.6 77.3 65.5 80.3 65.8 78.8 66.7 236.4 66.0 "Kushchinski" res. 4.7 4.9 4.2 13.8 Sevan Chambarak 5.0 4.4 4.7 14.0 3.8 43.1 4.5 50.6 3.5 42.9 11.8 45.6 9 "Taqa" res. 4.0 4.0 4.0 12.0 Total 8.7 8.9 8.2 25.8 5.0 4.4 4.7 14.0 3.8 43.1 4.5 50.6 3.5 42.9 11.8 45.6 Eghegnadzor Jermuk "Spitak jur" res. 60.0 62.0 150.9 272.9 17.4 19.4 22.1 58.9 42.6 71.0 42.6 68.7 128.8 85.4 213.9 78.4 10 Total 60.0 62.0 150.9 272.9 17.4 19.4 22.1 58.9 42.6 71.0 42.6 68.7 128.8 85.4 213.9 78.4 Sarnaghbyur res. 28.5 31.5 30.5 90.5 Eghegnadzor Eghegnadzor "40 Aghbyur" res. 29.0 30.0 29.0 88.0 44.9 43.1 43.1 131.1 54.1 54.7 58.9 57.7 55.4 56.3 168.5 56.2 11 "Astan" res. 41.5 40.5 39.0 121.0 Total 99.0 102.0 98.5 299.5 44.9 43.1 43.1 131.1 54.1 54.7 58.9 57.7 55.4 56.3 168.5 56.2 "Akner" res. 93.0 93.0 86.0 272.0 Goris Goris 75.6 81.1 79.0 235.6 209.2 73.5 213.3 72.5 205.4 72.2 627.9 72.7 12 "Mukhuturyan" res. 191.8 201.4 198.4 591.5 Total 284.8 294.4 284.4 863.5 75.6 81.1 79.0 235.6 209.2 73.5 213.3 72.5 205.4 72.2 627.9 72.7 "Geghi" res. 18.0 18.0 18.0 54.0 "Surin kan Jrakhor" res. 12.3 46.0 45.0 103.2 Kapan Kapan "Geghi" WTP 469.5 478.3 769.0 1716.8 131.5 135.1 136.9 403.5 510.5 79.5 524.8 79.5 824.0 85.8 1859.3 82.2 13 "Chanakhchi" WTP 129.6 104.2 116.6 350.4 "Vachagan" WTP 12.6 13.4 12.3 38.3 Total 642.0 659.9 960.9 2262.8 131.5 135.1 136.9 403.5 510.5 79.5 524.8 79.5 824.0 85.8 1 859.3 82.2 "Agarak" WTP 621.0 952.0 822.0 2395.0 Kapan Meghri "Setenc" res. 15.0 14.0 14.0 43.0 630.3 920.7 854.6 2405.6 31.7 4.8 93.3 9.2 29.4 3.3 154.4 6.0 14 "Meghri" WTP 26.0 48.0 48.0 122.0 Total 662.0 1 014.0 884.0 2560.0 630.3 920.7 854.6 2 405.6 31.7 4.8 93.3 9.2 29.4 3.3 154.4 6.0 "Golovino" WTP 48.2 50.7 51.9 150.9 "Frolovi balka" WTP 50.0 37.2 36.0 123.2 Dilijan Dilijan "Bldan" WTP 120.0 122.0 123.2 365.2 59.2 57.6 57.6 174.4 163.6 73.4 159.9 73.5 162.4 73.8 485.9 73.6 15 "Shamakhyan" res. 0.0 0.0 0.0 0.0 "Jilut Tala" res. 4.6 7.5 8.8 21.0 Total 222.8 217.5 220.0 660.3 59.2 57.6 57.6 174.4 163.6 73.4 159.9 73.5 162.4 73.8 485.9 73.6 "Berd" WTP 101.2 96.9 90.7 288.9 Ijevan Berd 20.2 26.6 18.0 64.7 81.1 80.1 70.3 72.6 72.7 80.2 224.2 77.6 16 "Sharapey" res. 0.0 0.0 0.0 0.0 Total 101.2 96.9 90.7 288.9 20.2 26.6 18.0 64.7 81.1 80.1 70.3 72.6 72.7 80.2 224.2 77.6 TOTAL 3926 4541 5251 13718 1371 1684 1622 4677 2555 65 2856 63 3630 69 9041 1107

84 Appendix - 2016-II quarterly report "NORTH WESTERN" regional branch "Novoselcevo" p/s 67.1 51.8 48.1 167.0 Stepanavanն Tashir "Hovdara" res. 28.9 30.9 29.9 89.7 47.3 49.4 49.4 146.0 72.5 60.5 58.7 54.3 53.1 51.8 184.3 55.8 1 "Katnaghbyur" res. 23.7 25.3 24.5 73.5 Total 119.7 108.0 102.5 330.2 47.3 49.4 49.4 146.0 72.5 60.5 58.7 54.3 53.1 51.8 184.3 55.8 "Gyulidar" res. 3.4 3.5 3.5 10.4 Stepanavan Stepanavan "Getavan" p/s 299.1 280.9 231.7 811.7 50.1 54.1 51.0 155.2 302.0 85.8 283.3 84.0 235.5 82.2 820.8 84.1 2 "Novoselcevo" res. 49.6 53.0 51.3 153.9 Total 352.1 337.4 286.5 976.0 50.1 54.1 51.0 155.2 302.0 85.8 283.3 84.0 235.5 82.2 820.8 84.1 "Chakhkali" res. 4.0 4.0 4.0 12.0 "Jrashen" d.w. 57.5 61.5 57.4 176.4 Stepanavan Spitak 31.4 33.2 38.5 103.1 66.3 67.9 72.2 68.5 68.8 64.1 207.3 66.8 3 "Shirakamut" d.w. 27.1 28.9 27.9 83.9 "Ghazanchi" res. 3.1 5.2 12.9 21.2 t.Spitak d.w. 5.9 5.9 5.1 16.8 Total 97.7 105.4 107.3 310.3 31.4 33.2 38.5 103.1 66.3 67.9 72.2 68.5 68.8 64.1 207.3 66.8

"Maqravan 2-Abovyan" p/s 746.3 794.6 764.5 2305.4

"Bujakan" res. 6.5 7.0 7.0 20.5

Abovyan Abovyan "Aramus" d.w. 0.0 0.0 11.1 11.1 173.9 177.2 187.7 538.7 602.1 77.6 648.7 78.5 620.9 76.8 1871.7 77.6 4 "Akunq N 17" p/s 23.2 24.3 26.0 73.4 "Akunq N 13" p/s 0.0 0.0 0.0 0.0 "Akunq N 55" p/s 0.0 0.0 0.0 0.0 Total 775.9 825.9 808.6 2 410.4 173.9 177.2 187.7 538.7 602.1 77.6 648.7 78.5 620.9 76.8 1871.7 77.6 "Alapars" res. 76.3 84.7 88.6 249.6 "Maqravan 2-Abovyan" 414.6 441.4 424.7 1280.8 Charencavan Charencavan 91.7 103.6 107.2 302.5 437.8 82.7 463.3 81.7 445.3 80.6 1346.3 81.7 5 "Gyumush" res. 30.2 31.1 30.1 91.4 "Fantan" d.w. 8.4 9.5 9.1 27.1 Total 529.5 566.9 552.5 1 648.8 91.7 103.6 107.2 302.5 437.8 82.7 463.3 81.7 445.3 80.6 1346.3 81.7 "Maqravan 2-Abovyan" 114.8 122.2 117.6 354.7 Hrazdan Hrazdan "Maqravan 2" p/s 505.5 449.4 374.5 1329.4 98.6 107.4 104.5 310.5 521.8 84.1 464.2 81.2 387.6 78.8 1373.6 81.6 6 "Maqravan 3" p/s 0.0 0.0 0.0 0.0 Total 620.3 571.6 492.1 1 684.1 98.6 107.4 104.5 310.5 521.8 84.1 464.2 81.2 387.6 78.8 1373.6 81.6 "Maqravan 2" p/s 81.3 56.8 48.8 186.8 Hrazdan Qaghkadzor "Teghenis" res. 2.0 2.0 4.0 8.0 17.9 17.9 17.9 53.7 66.3 78.7 41.9 70.0 36.4 67.0 144.6 72.9 7 "Ulashik" WTP 1.0 1.0 1.5 3.5 Total 84.3 59.8 54.3 198.3 17.9 17.9 17.9 53.7 66.3 78.7 41.9 70.0 36.4 67.0 144.6 72.9

Abovyan Byureghavan "Nurnus" res. 167.5 192.8 186.6 546.8 30.9 32.6 29.9 93.4 136.6 81.6 160.2 83.1 156.7 84.0 453.4 82.9 8 Total 167.5 192.8 186.6 546.8 30.9 32.6 29.9 93.4 136.6 81.6 160.2 83.1 156.7 84.0 453.4 82.9 "Karbi" d.w. 103.7 120.5 114.0 338.2 "Artak" p/s 57.0 24.6 23.3 104.9 "Artashavan" res. 215.2 297.6 295.2 808.0 "Saghmosavan" res. 115.9 93.7 90.7 300.4 Ashtarak Ashtarak 147.3 132.9 173.8 454.0 792.3 84.3 869.4 86.7 801.9 82.2 2463.6 84.4 9 "Vosketas" res. 29.3 32.7 28.6 90.6 "Ghazaravan" d.w. 9.9 10.9 10.6 31.4 "Bazmaghbyur" res. 335.0 346.2 341.6 1022.8 "Ghazaravan" res. 73.6 76.1 71.6 221.4 Total 939.6 1 002.3 975.7 2 917.7 147.3 132.9 173.8 454.0 792.3 84.3 869.4 86.7 801.9 82.2 2463.6 84.4 "Geghadzor" res. 17.5 22.4 22.2 62.1 Ashtarak Aparan 18.4 17.8 18.2 54.4 89.9 83.0 107.0 85.7 111.1 85.9 308.0 85.0 10 "Eznak" res. 8.9 102.4 107.1 8.9 Total 108.3 0.0 0.0 362.4 18.4 17.8 18.2 54.4 89.9 83.0 107.0 85.7 111.1 85.9 308.0 85.0 "Ghazaravan" d.w. 0.0 124.8 129.3 0.0 "Bazmaghbyur" res. 150.5 0.0 0.0 458.1 Echmiadzin Echmiadzin 210.1 237.2 232.8 680.1 1048.4 83.3 1063.7 81.8 1046.7 81.8 3158.7 82.3 11 "Ghazaravan" res. 1059.0 155.5 152.0 3237.5 "Artamet" p/s 8.7 1094.6 1084.0 25.8 "Kozdashen" d.w. 40.3 8.9 8.2 117.4 Total 1 258.5 41.9 35.3 3 838.8 210.1 237.2 232.8 680.1 1048.4 83.3 1063.7 81.8 1046.7 81.8 3158.7 82.3 "Daghcutneri" res. 32.9 1300.9 1279.4 100.4 "Lusaghbyur" res. 8.6 34.3 33.2 25.8 "Jot aghbyur" res. 1.0 8.8 8.4 3.1 "Sari" res. 3.0 1.1 1.0 9.1 Artik Ashocq 15.9 15.1 14.3 45.3 65.4 80.5 66.7 81.6 68.5 82.7 200.6 81.6 12 "Ghazanchi" res. 15.9 3.1 3.0 48.7 "Tavush" res. 2.9 16.0 16.8 8.8 "Gharakhachi" res. 8.9 3.0 2.9 24.3 Bavra d.w. 8.1 7.8 7.6 25.7 Total 81.3 7.7 9.9 245.9 15.9 15.1 14.3 45.3 65.4 80.5 66.7 81.6 68.5 82.7 200.6 81.6 "Araratyan 1,2" p/s 572.4 81.8 82.8 1714.0 Masis Masis 119.9 125.6 124.3 369.8 538.2 81.8 546.8 81.3 535.2 81.2 1620.2 81.4 13 "Erevan jur" 85.6 572.1 569.5 275.9 Total 658.0 100.4 89.9 1 989.9 119.9 125.6 124.3 369.8 538.2 81.8 546.8 81.3 535.2 81.2 1620.2 81.4 Artashat Artashat "Garni" p/s 1037.4 672.4 659.4 3142.8 237.5 229.8 246.4 713.6 799.9 77.1 835.4 78.4 793.8 76.3 2429.2 77.3 14 Total 1 037.4 1 065.2 1 040.2 3 142.8 237.5 229.8 246.4 713.6 799.9 77.1 835.4 78.4 793.8 76.3 2429.2 77.3 Vedi Ararat "Garni" res. 114.5 1065.2 1040.2 348.4 50.5 50.4 49.5 150.4 64.0 55.9 67.1 57.1 66.9 57.5 198.0 56.8 15 Total 114.5 117.5 116.4 348.4 50.5 50.4 49.5 150.4 64.0 55.9 67.1 57.1 66.9 57.5 198.0 56.8 "Zovasar" res., "Jinj Akner" 120.2 117.5 116.4 380.9 Artik Talin res. 47.6 62.9 41.3 151.8 178.1 78.9 207.2 76.7 239.8 85.3 625.2 80.5 16 "Kentaghbyur N 809" res. 105.5 132.5 128.2 396.1

Total 225.7 137.6 152.9 777.0 47.6 62.9 41.3 151.8 178.1 78.9 207.2 76.7 239.8 85.3 625.2 80.5 "Garni" res. 279.0 270.1 281.1 845.7 Vedi Vedi 213.9 153.2 204.6 571.7 194.7 47.6 263.9 63.3 202.0 49.7 660.6 53.6 17 "Jermanis" res. 129.6 286.5 280.2 386.6 Total 408.6 130.6 126.4 1 232.3 213.9 153.2 204.6 571.7 194.7 47.6 263.9 63.3 202.0 49.7 660.6 53.6 "Artik" WTP 77.8 417.1 406.6 235.9

Artik Artik "Mantashi" res. 189.7 80.4 77.8 777.7 67.5 60.3 63.8 191.6 511.0 88.3 603.9 90.9 650.6 91.1 1765.4 90.2 18 "Mantash" WTP 311.0 262.4 325.6 943.5 Total 578.5 321.4 311.0 1 957.0 67.5 60.3 63.8 191.6 511.0 88.3 603.9 90.9 650.6 91.1 1765.4 90.2 "Lori-Berd" res. 367.9 664.2 714.4 1085.6 Alaverdi Alaverdi 109.0 92.6 96.0 297.6 328.8 75.1 360.1 79.5 314.2 76.6 1003.1 77.1 19 "Agarak" res. 69.9 378.9 338.7 215.1 Total 437.8 73.8 71.4 1 300.7 109.0 92.6 96.0 297.6 328.8 75.1 360.1 79.5 314.2 76.6 1003.1 77.1 0.0 452.7 410.1 0.0 TOTAL 8 595 8 937 8 686 26 218 1 779 1 753 1 851 5 383 6 816 79. 3 7 184 80 6 835 79 20 835 79 GRAND TOTAL 12 521 13 478 13 937 39935. 8 3 150 3 437 3 473 10 060 9 371 74. 8 10 040 74 10 465 75 29 876 74. 8

2016-II quarterly report - Appendix 85 Table 15. Electricity expenses

January February March 1st quarter April May June 2nd quarter Total. 2016թ. Variation between total N Sectors Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual 2015 actual 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 AMD 1000 AMD 1000 AMD 1000 AMD 1000 AMD 1000 AMD 1000 AMD 1000 AMD and budget % AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD 1 2 3 4 5 6 7 8 3 4 5 6 7 8 9 10 5 6 23 24 25

North-West R/B 81 788 83 864 79 154 77 479 80 574 90 077 241 516 251 420 79 591 77 904 80 725 75 522 80 128 73 875 240 444 227 302 481 960 478 722 - 1 1 Abovyan 1540.4 933.8 1442.0 782.4 1454.9 688.9 4 437 2 405 1 412 639 1 498 595 1 498 855 4 407 2 089 8 845 4 494 - 49 2 Bjureghavan 533.8 659.2 412.5 623.7 485.3 580.6 1 432 1 863 437 539 534 606 485 585 1 456 1 730 2 888 3 593 24 3 Hrazdan 31401.3 33432.4 30992.1 31472.6 31045.5 33258.6 93 439 98 164 31 001 30 600 31 135 29 053 31 179 29 150 93 314 88 803 186 753 186 967 4 Tsaghkadzor 533.9 539.5 400.4 417.9 489.4 435.0 1 424 1 392 445 343 489 284 445 286 1 379 913 2 803 2 305 - 18 5 Charaentsavan 7368.7 7235.5 7061.3 6629.2 7278.3 6981.9 21 708 20 847 7 233 6 361 7 324 6 542 7 278 6 809 21 835 19 712 43 543 40 559 - 7 10 Stepanavan 6134.1 5794.5 6035.0 4678.8 6134.1 11479.4 18 303 21 953 6 058 5 331 6 134 6 527 6 058 4 090 18 250 15 948 36 553 37 901 4 11 Spitak 339.2 352.3 218.1 272.2 290.7 271.5 848 896 267 229 291 272 296 201 853 702 1 701 1 598 - 6 12 Tashir 3596.8 2679.7 3432.0 2430.4 3543.2 2373.4 10 572 7 484 3 461 1 963 3 543 1 889 3 461 1 905 10 465 5 757 21 037 13 241 - 37 13 Alaverdi 487.8 226.0 390.2 229.8 487.8 130.6 1 366 586 439 62 488 81 390 77 1 317 221 2 683 807 - 70 14 Artashat 195.8 345.5 152.3 298.0 195.8 255.2 544 899 174 149 196 163 174 183 544 494 1 088 1 393 28 15 Vedi 58.5 161.0 48.8 280.6 48.8 153.6 156 595 44 98 46 46 42 32 132 176 288 772 168 16 Masis 12522.4 12061.5 12346.4 11005.3 12390.4 11589.3 37 259 34 656 12 346 11 584 12 390 12 109 12 346 11 921 37 083 35 614 74 342 70 270 - 5 17 Ararat 0.0 0.0 0.0 0.0 0.0 0.0 18 Echmiatsin 3813.4 5384.8 3611.0 5135.1 3680.0 5376.5 11 104 15 896 3 634 5 823 3 680 4 187 3 634 4 690 10 948 14 699 22 052 30 595 39 19 Ashtarak 10510.4 11166.9 10029.9 9977.3 10338.8 13137.5 30 879 34 282 10 124 11 424 10 468 10 634 10 425 10 746 31 016 32 804 61 895 67 085 8 20 Aparan 1636.3 1671.4 1534.0 2024.7 1595.4 2216.0 4 766 5 912 1 555 1 800 1 595 1 577 1 575 1 484 4 725 4 861 9 490 10 773 14 21 Talin 131.7 404.3 122.0 467.3 131.7 412.0 385 1 284 127 266 73 261 63 203 263 730 649 2 014 210 22 Artik 119.8 192.4 110.6 160.1 119.8 105.1 350 458 115 106 74 93 60 87 249 286 599 743 24 23 Ashotsk 863.8 623.2 815.9 593.9 863.8 631.7 2 544 1 849 720 588 768 604 720 570 2 208 1 762 4 751 3 610 - 24 South- East R/B 34 413 37 257 33 479 32 919 33 920 31 335 101 813 101 512 33 691 28 925 33 832 28 968 33 641 27 708 101 164 85 601 202 977 187 113 - 8 1 Kapan 2465.0 1668.5 2328.1 1232.3 2419.4 1341.5 7 212 4 242 2 374 1 549 2 419 1 784 2 374 1 844 7 167 5 177 14 379 9 419 - 34 2 Meghri 202.7 634.8 180.2 579.4 202.7 258.9 586 1 473 203 265 203 226 158 232 563 723 1 149 2 196 91 3 Goris 120.3 192.5 111.0 160.3 120.3 137.3 352 490 116 132 74 40 60 29 250 201 602 691 15 4 Sisian 259.8 538.5 216.5 476.6 238.2 449.0 714 1 464 195 279 195 193 173 147 563 620 1 277 2 084 63 5 Egheghnadzor 106.3 48.2 92.4 35.9 97.1 140.4 296 224 88 97 92 92 83 120 263 310 559 534 - 5 6 Jermuk 103.0 91.5 98.3 75.8 98.3 93.0 300 260 89 72 89 74 84 45 262 192 562 452 - 20 7 Vayq 112.2 299.4 97.6 141.2 102.4 29.3 312 470 88 49 93 42 93 25 273 116 585 585 8 Gavar 17416.8 19580.9 17337.4 17669.5 17377.1 17721.9 52 131 54 972 17 341 16 579 17 377 16 736 17 337 16 136 52 056 49 451 104 187 104 423 9 Sevan 7220.4 7597.1 6996.0 7002.0 7044.4 7389.0 21 261 21 988 7 040 7 242 7 009 7 262 7 049 6 268 21 098 20 771 42 359 42 759 1 10 Martuni 107.3 94.9 97.6 61.3 102.4 90.8 307 247 93 50 93 12 88 28 273 89 581 336 - 42 11 Vardenis 107.3 136.3 97.6 129.4 102.4 92.9 307 359 93 82 93 46 88 38 273 167 581 525 - 10 12 Jambarak 390.2 138.3 365.9 86.1 380.5 75.8 1 137 300 376 49 381 30 376 129 1 132 208 2 268 508 - 78 13 Dilijan 993.4 1301.2 867.0 1065.1 903.1 1199.1 2 763 3 565 903 1 033 948 1 045 993 924 2 845 3 002 5 608 6 568 17 14 Ijevan 750.1 689.0 679.8 617.5 726.6 552.0 2 156 1 858 722 488 703 505 680 437 2 105 1 430 4 261 3 288 - 23 15 Berd 100.0 90.7 90.5 79.8 90.5 73.1 281 244 100 75 105 85 91 57 295 217 576 461 - 20 16 Nojemberyan 3958.5 4154.9 3823.7 3507.4 3915.0 1691.5 11 697 9 354 3 872 883 3 959 796 3 915 1 247 7 787 2 927 19 484 12 281 - 37 Adm.building 330.7 245.6 236.2 267.4 330.7 269.0 898 782 284 241 331 266 331 290 945 797 1 843 1 579 - 14 1 Adm.building 331 246 236 267 331 269 898 782 284 241 331 266 331 290.0 945 797 1 843 1 579 - 14 Total 116 532 121 366 112 870 110 666 114 825 121 681 344 227 353 714 113 565 107 071 114 887 104 757 114 100 101 873 342 553 313 700 686 780 667 414 - 3

86 Appendix - 2016-II quarterly report Table 15. Electricity consumption

Total 2015 January February March 1st quarter April May June 2nd quarter Total 2016 Variation 1 kvart Variation between total N Sectors between of year Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual 2016 actual and 2015and 2016 % 1000 1001 1002 1003 1004 1005 1006 1007 1008 1009 1010 1011 1013 1014 1015 1033 1034 budget % 1012 KWH 1016 KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH 1 2 3 4 5 6 7 8 9 4 5 10 11 12 13 14 15 6 7 18 19 20 21 North-West R/B 11264. 9 1 875 1 931 1 815 1 775 1 847 2 088 5 537 5 793 1 825 1 791 1 851 1 694 1 838 1 693 5 514 5 177 11 051 10 970 - 3 - 1 1 Abovyan 189 36.0 21. 1 33.7 17. 7 34.0 15. 5 104 54 33 14 35 13 35 19 103 47 207 101 - 46 - 51 2 Bjureghavan 80 11.0 14. 2 8.5 13. 4 10.0 12. 6 30 40 9 12 11 12 10 12 30 36 60 76 - 5 28 3 Hrazdan 4 501 706.0 763. 5 696.8 715. 5 698.0 755. 3 2 101 2 234 697 694 700 659 701 661 2 098 2 013 4 199 4 248 - 6 1 4 Tsaghkadzor 54 12.0 12. 4 9.0 9. 5 11.0 9. 9 32 32 10 8 11 6 10 6 31 21 63 52 - 3 - 17 5 Charaentsavan 907 163.0 160. 7 156.2 146. 8 161.0 154. 6 480 462 160 140 162 144 161 150 483 434 963 896 - 1 - 7 6 Stepanavan 840 161.0 151. 7 158.4 122. 1 161.0 299. 6 480 573 159 140 161 127 159 108 479 375 959 949 13 - 1 7 Spitak 26 7.0 7. 3 4.5 5. 6 6.0 5. 6 18 19 6 5 6 6 6 4 18 14 35 33 28 - 6 8 Tashir 365 87.3 65. 83.3 59. 1 86.0 58. 1 257 182 84 49 86 47 84 47 254 143 511 325 - 11 - 36 9 Alaverdi 16 10.0 4. 7 8.0 4. 7 10.0 2. 7 28 12 9 1 10 2 8 2 27 5 55 17 5 - 69 10 Artashat 38 4.5 7. 8 3.5 6. 8 4.5 6. 13 21 4 4 5 4 4 4 13 12 25 33 - 13 32 11 Vedi 8 1.2 3. 3 1.0 5. 8 1.0 3. 1 3 12 1 2 1 1 1 1 3 4 6 16 90 168 12 Masis 1 660 284.6 274. 4 280.6 249. 2 281.6 262. 7 847 786 281 262 282 275 281 271 843 808 1 690 1 594 - 4 - 6 13 Ararat .0 . .0 . .0 . 14 Echmiatsin 604 82.9 116. 8 78.5 111. 3 80.0 116. 5 241 345 79 128 80 90 79 102 238 320 479 665 10 39 15 Ashtarak 1 633 245.0 261. 7 233.8 233. 5 241.0 308. 4 720 804 236 268 244 249 243 252 723 770 1 443 1 573 - 4 9 16 Aparan 243 40.0 40. 6 37.5 48. 2 39.0 53. 3 117 142 38 43 39 38 39 35 116 116 232 258 6 11 17 Talin 21 2.7 8. 3 2.5 9. 6 2.7 8. 4 8 26 3 5 2 5 1 4 5 15 13 41 100 210 18 Artik 11 2.6 4. 2 2.4 3. 5 2.6 2. 3 8 10 3 2 2 2 1 2 5 6 13 16 54 24 19 Ashotsk 71 18.0 12. 9 17.0 12. 3 18.0 13. 1 53 38 15 12 16 13 15 12 46 37 99 75 6 - 24 South-East R/B 4 548 821 898 800 795 809 760 2 429 2 453 698 699. 898 672 2 415 2 070 4 844 4 523 - 1 - 7 1 Kapan 47 54.0 36. 7 51.0 27. 1 53.0 29. 3 158 93 52 34 53 39 52 41 157 114 315 207 337 - 34 2 Meghri 50 4.5 13. 9 4.0 12. 7 4.5 5. 8 13 32 5 6 5 5 4 5 13 16 26 48 - 3 90 3 Goris 19 2.6 4. 1 2.4 3. 5 2.6 3. 8 11 3 3 2 1 1 1 5 4 13 15 - 21 15 4 Sisian 46 6.0 12. 5 5.0 11. 5.5 10. 2 17 34 5 6 5 4 4 3 13 14 30 48 4 62 5 Egheghnadzor 16 2.3 1. 2.0 . 7 2.1 3. 6 5 2 2 2 2 2 2 6 7 12 11 - 28 - 6 6 Jermuk 4 2.2 1. 9 2.1 1. 6 2.1 1. 9 6 5 2 2 2 2 2 1 6 4 12 9 151 - 21 7 Vayq 4 2.3 6. 4 2.0 3. 2.1 . 6 6 10 2 1 2 1 2 1 6 2 12 12 180 3 8 Gavar 2 711 439.0 495. 9 437.0 448. 4 438.0 449. 5 1 314 1 394 437 417 438 421 437 407 1 312 1 245 2 626 2 639 - 3 9 Sevan 940 164.1 176. 4 159.0 162. 6 160.1 171. 7 483 511 160 168 159 169 160 147 480 485 963 995 6 3 10 Martuni 6 2.2 1. 9 2.0 1. 3 2.1 1. 9 6 5 2 1 2 .23 9 2 1 6 2 12 7 10 - 42 11 Vardenis 7 2.2 2. 8 2.0 2. 7 2.1 1. 9 6 7 2 2 2 1 2 1 6 3 12 11 63 - 9 12 Jambarak 3 8.0 2. 8 7.5 1. 8 7.8 1. 6 23 6 7.7 1 8 1 8 3 23 4 47 11 252 - 77 13 Dilijan 159 22.0 29. 3 19.2 24. 1 20.0 27. 61 80 20 23 21 23 22 20 63 67 124 147 - 7 18 14 Ijevan 62 16.0 14. 8 14.5 13. 3 15.5 12. 46 40 15 11 15 11 15 9 45 31 91 71 15 - 22 15 Berd 8 2.1 1. 9 1.9 1. 7 1.9 1. 5 6 5 2 2 2 2 2 1 6 5 12 10 25 - 20 16 Nojemberyan 467 91.0 95. 5 87.9 79. 9 90.0 39. 269 214 89 20 91 18 90 29 270 66 539 281 - 40 - 48 Adm.building 37 7 5 5 6 7 6 19 17 6 5 7 6 7 6 20 17 39 34 - 8 - 13 1 Adm.building 37 7.0 5.2 8 5 6 7 6 19 17 6 5 7 6 7 6 20 17 39 34 - 8 - 13 Total 15 849 2 702 2 834 2 620 2 575 2 664 2 853 7 986 8 262 1 831 2 494 1 858 2 399 1 845 2 371 7 949 7 264 15 935 15 527 - 2 - 3

2016-II quarterly report - Appendix 87 Table 16. Quantity of desinfection materials

Balance 01.04.2016 Received Utilized Balance 30.06.2016 Sectors & N Liquid Chlorine Hypochlorite Pills Liquid Chlorine Hypochlorite Pills Liquid Chlorine Hypochlorite Pills Liquid Chlorine Hypochlorite Pills Subsectors (kg) (kg) (kg) (kg) (kg) (kg) (kg) (kg) North-West R/B 1 Abovyan 0 118 0 95 0 111 0 102 2 Bjureghavan 0 80 0 360 0 340 0 100 3 Hrazdan 940 0 1760 3510 2580 3105 120 405 4 Tsaghkadzor 0 23 0 510 0 355 0 178 5 Charaentsavan 0 128 0 615 0 489 0 254 6 Alaverdi 420 0 850 20 1170 3 100 17 7 Stepanavan 0 185 0 1410 0 610 0 985 8 Spitak 60 109 110 1497 145 593 25 1013 9 Tashir 0 150 0 1730 0 835 0 1045 10 Artashat 0 580 0 5191 0 4546 0 1225 11 Echmiatsin 660 415 2550 1575 2660 1700 550 290 12 Masis 0 105 0 2025 0 1476 0 654 13 Ararat 0 24 0 985 0 432 0 577 14 Ashtarak 701 231 850 590 811 587 740 234 15 Aparan 0 201 0 430 0 368 0 262 16 Artik 801 147 560 225 1264 68 97 304 17 Talin 80 103 460 635 490 594 50 144 18 Ashotsk 0 32 0 430 0 287 0 175 Ընդամենը 3662 2630 7140 21832 9120 16499 1682 7964 South East R/B 1 Egheghnadzor 0 10 710 50 543 30 167 30 2 Vayq 0 248 0 765 0 437 0 576 3 Jermuk 42 61 0 135 42 92 0 104 4 Sisian 0 59 0 1355 0 492 0 922 5 Goris 0 169 0 1395 0 1026 0 538 6 Kapan 815 1001 4310 195 4001 28 1124 1168 7 Meghri 0 520 0 1530 0 1000 0 1050 8 Sevan 0 107 0 1360 0 1013 0 454 9 Gavar 0 365 0 1855 0 1518 0 703 10 Martuni 0 79 0 455 0 213 0 321 11 Vardenis 0 223 0 320 0 330 0 213 12 Jambarak 0 71 0 0 0 45 0 26 13 Dilijan 0 335 0 3465 0 2555 0 1245 14 Ijevan 0 267 0 1110 0 520 0 856 15 Berd 0 84 0 450 0 299 0 235 16 Nojemberyan 50 298 60 450 56 314 54 434 Ընդամենը 907 3897 5080 14890 4642 9911 1345 8875 Ընդհանուրը 4569 6527 12220 36722 13762 26410 3027 16838

88 Appendix - 2016-II quarterly report Table 22. Water quality analysis at water intake points (underground and surfaces)

Number of physicochemical Microbiological analysis Water intake N analysis including (Spring, WTP, PS) Number of Number of generalized analysis planned samples samples actually taken “North-West” Regional Branch 1 Maqravan, Aramus 4 2 2 2 Akunq 2 1 1 3 Bujakan 1 0 0 4 Nurnus 2 1 1 5 Alapars 2 1 1 6 Gyumush 2 1 1 7 Fantan 2 1 1 8 Tegenis 2 1 1 9 Ulashik 1 0 0 10 Lori-Berd, Agarak 4 2 2 11 Shirakamut, Jrashen 4 2 2 12 Chakhkal 2 1 1 13 Ghazanchi 2 1 1 14 Spitak bore hole N. 1, N. 2 2 1 1 15 Gjulidar 2 1 1 16 Getavan 2 1 1 17 Novoseltsovo 2 1 1 18 Katnakhbyur 2 1 1 19 Sevaberd (Hovdara) 2 1 1 20 Garni 2 1 1 21 Bazmagbyur 2 1 1 22 Ghazaravan 2 1 1 23 Artamet 2 1 1 24 Kozdashen 3 2 2 25 Araratyan 1,2 4 1 1 26 Jermanis 2 1 1 27 Artashavan, Sagmusavan, Artak 6 3 3 28 Vosketas 2 1 1 29 Karbi 2 1 1 30 Eznak 2 1 1 31 Geghadzor 2 1 1 32 Mantash spring 2 1 1 33 Mantash rezervoir 4 3 3 34 Katnakhbyur N809 2 1 1 35 Zovasar, Jinj Akner 4 2 2 36 Dagdzutner 2 1 1 37 Sari, Tavshut 2 1 1 38 Ghazanchi 2 1 1 39 Bavra 2 1 1 40 Lusagbyur 2 1 1 41 Gharaghachi 2 1 1 42 Yot Aghbyur 2 1 1 Total 99 49 49

2016-II quarterly report - Appendix 89 Number of physicochemical Microbiological analysis Water intake N analysis including (Spring, WTP, PS) Number of Number of generalized analysis planned samples samples actually taken “South-East” Regional Branch 1 Shaqe 2 1 1 2 Mukhuturyan 2 1 1 3 Mukhuturyan, Akner 2 1 1 4 Geghi WTP 4 3 3 5 Surin Kap, Jrakhor 4 2 2 6 Vachagan WTP 4 3 3 7 Chanakhchi WTP 4 3 3 8 Agarak WTP 4 3 3 9 Setenc 2 1 1 10 Meghri WTP 4 3 3 11 Egheghnadzor water intake points 6 3 3 12 Bazmagbyur (Her-her) 2 1 1 13 Mets Aghbyur 2 1 1 14 Jrasar (Spitak Jur) 2 1 1 15 Lchashen, Dzknget 4 2 2 16 Hatsarat 2 1 1 17 Kaler 2 1 1 18 Sarukhan 2 1 1 19 Gandzak 2 1 1 20 Chambarak water intake points 4 2 2 21 Tsakqar, Brse 4 2 2 22 Hopoyi Var 2 1 1 23 Akunq 2 1 1 24 Surb Vardan 2 1 1 25 Akner 2 1 1 26 Shatjreq 2 1 1 27 Dilijan water intake points 14 10 10 28 Ijevan water intake points 16 8 8 29 Lusadzor 2 1 1 30 Berd water intake points 6 4 4 31 Noyemberyan water intake points 10 5 5 Total 122 70 70 Grand total 221 119 119

90 Appendix - 2016-II quarterly report Table 23. Analysis of water taken from the pressure point, before the distribution network

Number of Microbiological analysis physicochemical analysis N Sectors Number of Number of Number of deviations % of deviations among including generalized planned samples actually among the actually the actually taken analysis samples taken taken samples samples North-West Region 1 Abovyan 4 60 60 3 5.0 2 Charentsavan 4 48 47 0 0.0 3 Hrazdan 2 36 36 0 0.0 4 Alaverdi 2 30 30 0 0.0 5 Spitak 2 24 24 0 0.0 6 Stepanavan 2 24 24 0 0.0 7 Tashir 2 24 19 5 26.3 8 Artashat 1 36 36 0 0.0 9 Echmiadzin 2 48 48 0 0.0 10 Masis 2 24 24 0 0.0 11 Vedi 3 57 57 0 0.0 12 Ararat 1 12 12 0 0.0 13 Ashtarak 1 21 21 0 0.0 14 Aparan 2 16 16 0 0.0 15 Arthik 6 104 87 0 0.0 16 Talin 2 24 24 0 0.0 17 Ashotsk 7 84 84 0 0.0 Total 45 672 649 8 1.2 South-East Region 1 Sisian 2 24 24 0 0.0 2 Goris 2 24 24 0 0.0 3 Kapan 10 98 98 0 0.0 4 Meghri 6 127 127 0 0.0 5 Eghegnadzor 1 15 15 0 0.0 6 Vayq 2 24 24 0 0.0 7 Jermuk 1 12 12 0 0.0 8 Sevan 2 24 24 0 0.0 9 Chambarak 1 12 12 0 0.0 10 Gavar 3 36 36 0 0.0 11 Martuni 2 24 24 0 0.0 12 Vardenis 1 12 12 0 0.0 13 Dilijan 3 65 65 4 6.2 14 Ijevan 2 42 42 2 4.8 15 Berd 3 65 65 0 0.0 16 Noyemberyan 2 24 24 0 0.0 Total 43 628 628 6 1.0 Total 88 1 300 1 277 14 1.1

2016-II quarterly report - Appendix 91 Table 24. Water quality investigation in the distribution network

Microbiological analysis Number of deviatioons % of deviations N Sectors Number of planned Number of samples among the actually taken among the actually samples actually taken samples taken samples North-West Regional Branch 1 Abovyan 57 57 0 0.0 2 Charentsavan 60 60 0 0.0 3 Hrazdan 63 63 0 0.0 4 Alaverdi 39 39 0 0.0 5 Spitak 33 33 0 0.0 6 Stepanavan 24 24 0 0.0 7 Tashir 18 18 2 11.1 8 Artashat 135 135 0 0.0 9 Echmiadzin 123 123 0 0.0 10 Masis 75 75 0 0.0 11 Vedi 54 54 0 0.0 12 Ararat 15 15 0 0.0 13 Ashtarak 69 69 0 0.0 14 Aparan 21 21 0 0.0 15 Arthik 57 57 7 12.3 16 Talin 12 12 0 0.0 17 Ashotsk 48 48 0 0.0 Total 903 903 9 1.0 South-East Regional Branch 1 Sisian 18 18 0 0.0 2 Goris 36 36 0 0.0 3 Kapan 36 36 0 0.0 4 Meghri 18 18 0 0.0 5 Eghegnadzor 30 30 0 0.0 6 Vayq 18 18 0 0.0 7 Jermuk 6 6 0 0.0 8 Sevan 57 57 0 0.0 9 Chambarak 12 12 0 0.0 10 Gavar 63 63 0 0.0 11 Martuni 27 27 1 3.7 12 Vardenis 21 21 0 0.0 13 Dilijan 18 18 2 11.1 14 Ijevan 36 36 0 0.0 15 Berd 30 30 0 0.0 16 Noyemberyan 15 15 0 0.0 Total 441 441 3 0.7 Grand Total 1 344 1 344 12 0.9

92 Appendix - 2016-II quarterly report Table 25. Potable water disinfection control

Number of Residual Chlorine Analysis

Water intake Before distribution network Within distribution network N (Spring, WTP, PS) Deviations Under Total Total <0.3mg/l >0.5mg/l detection limit “North-West” Regional Branch 1 Maqravan, Aramus 647 164 16 159 0 2 Akunq 5 1 1 9 0 3 Bujakan 14 13 0 6 0 4 Nurnus 17 13 0 9 0 5 Alapars 306 50 0 26 3 6 Gyumush 12 4 0 12 3 7 Fantan 16 8 1 17 2 8 Tegenis 12 0 0 15 0 9 Ulashik 0 0 0 0 0 10 Lori-Berd, Agarak 206 10 0 45 1 11 Chakhkal 138 0 0 20 0 12 Spitak water intake points 246 2 0 25 2 13 Gjulidar 107 19 9 10 0 14 Getavan 100 15 4 17 0 15 Novoseltsovo 374 29 1 34 0 16 Katnakhbyur 62 2 0 6 0 17 Sevaberd (Hovdara) 9 9 0 0 0 18 Garni 622 6 0 609 0 19 Bazmagbyur 78 9 0 109 3 20 Ghazaravan 313 17 0 216 6 21 Artamet 229 0 0 0 0 22 Kozdashen 159 29 0 0 0 23 Araratyan 359 19 0 164 6 24 Jermanis 277 3 0 81 1 25 Artashavan, Sagmusavan, Artak 136 1 0 49 0 26 Vosketas 3 0 0 0 0 27 Karbi 124 1 0 3 0 28 Eznak 109 1 0 152 0 29 Geghadzor 22 0 0 48 3 30 Mantash spring 247 6 0 112 0 31 Mantash rezervoir 239 0 0 35 0 32 Katnakhbyur N809 361 1 0 9 0 33 Zovasar, Jinj Akner 155 3 4 22 0 34 Dagdzutner 73 0 0 25 0 35 Sari, Tavshut 27 0 0 15 0 36 Ghazanchi 20 1 0 17 0 37 Bavra 25 0 0 10 0 38 Lusagbyur 38 0 0 13 0 39 Gharaghachi 24 0 0 10 0 40 Yot Aghbyur 21 0 0 8 0 Total 5 932 436 36 2 117 30

2016-II quarterly report - Appendix 93 Number of Residual Chlorine Analysis

Water intake Before distribution network Within distribution network N (Spring, WTP, PS) Deviations Under Total Total <0.3mg/l >0.5mg/l detection limit “South-East” Regional Branch 1 Shaqe 161 9 0 88 0 2 Mukhuturyan 18 2 0 20 0 3 Mukhuturyan, Akner 275 11 0 73 13 4 Geghi WTP, Surin Kap, Jrakhor 528 5 0 30 0 5 Vachagan WTP 60 0 0 46 5 6 Chanakhchi WTP 198 1 0 6 0 7 Agarak WTP 139 2 0 193 0 8 Setenc 65 0 0 60 0 9 Meghri WTP 260 22 0 129 0 10 Egheghnadzor water intake points 318 0 0 222 0 11 Bazmagbyur (Her-her) 250 1 0 224 0 12 Mets Aghbyur 71 1 0 58 0 13 Jrasar (Spitak Jur) 334 5 0 30 0 14 Lchashen, Dzknget 256 15 21 71 11 15 Hatsarat 273 41 0 71 3 16 Kaler 68 1 0 65 0 17 Sarukhan 77 23 0 78 4 18 Gandzak 77 1 0 71 2 19 Chambarak water intake points 157 8 0 43 8 20 Tsakqar, Brse 65 28 3 160 27 21 Hopoyi Var 211 34 12 14 4 22 Akunq 67 13 0 101 18 23 Surb Vardan 0 0 0 0 0 24 Akner 126 13 0 119 11 25 Shatjreq 45 11 0 178 15 26 Dilijan water intake points 785 11 4 20 0 27 Ijevan water intake points 82 3 3 262 5 28 Lusadzor 7 0 0 4 0 29 Berd water intake points 325 21 0 32 0 30 Noyemberyan water intake points 243 7 0 15 0 Total 5 541 289 43 2 483 126 Grand Total 11 473 725 79 4 600 156

94 Appendix - 2016-II quarterly report Total cost Total

9795.3

22586.1 12790.8 38234.4

reserve materials reserve and consn of HO HO of consn and

9415.3

Total fuel cost cost fuel Total 21752.7 12337.4 36990.6

materials HO reserve reserve HO

8093

consumption of Total of consumption 3574.8

11667.8 17846.1

Total Total Total fuel cost fuel Total 4244.4 5840.5

10084.9 19144.5 Total other costs other Total 380

833.4 453.4

1243.8

(thous. AMD) (thous. Total fuel cost cost fuel Total

811.1

4881.3 9750.3 4070.2 (thous. AMD) (thous.

3.3

Other costs costs Other 14.6 11.3 65.6 Unit Cleared blockages Cleared

587

2592 4962 2005

(thous. AMD) (thous. 0

Total fuel cost cost fuel Total 1280 697.2 697.2 (thous. AMD) (thous. 0 0 0

3.8

Other costs costs Other Unit 0

Cleaned manholes Cleaned 443 443 768

reserve mat-s reserve Head Office Office Head

4655.5 2342.2 7250.2 2313.3

Total cons-n of of cons-n Total

(thous. AMD) (thous.

Total fuel cost cost fuel Total

410.6 308.9 664.7 101.7 (thous. AMD) (thous.

360 Other costs costs Other

627.3 866.9 267.3

Repaired man-holes Repaired Unit

59 38 97 21

materials of HO reserve reserve HO of

7012.3 5750.8 1261.5

Total consum-n consum-n Total 10595.9

(thous. AMD) (thous. Total fuel cost cost fuel Total

950.1 774.4 175.7

1467.9

(thous. AMD) (thous. Other costs costs Other 82.1 191.5 307.5 109.4

Repaired sewers Repaired l/m 198

1282.5 1084.5 1884.1 Unit 82 60 22

130 Tables 31-32 Operation of wastewater collectors and sewerage pipelines km / <300mm 7.1

53.34 46.24

103.94 >300mm / km / >300mm 24

1.9 Including

14.1 12.2

(thous. AMD) (thous. Total fuel cost cost fuel Total 3145.7 1652.8 5981.6 1492.9

9 km 67.44 58.44 127.94 Cleaned sewers Cleaned Total South-East North-West Annual incremental Annual Name of Regional Branch ofName Regional 3 1 N

2016-II quarterly report - Appendix 95 Amendment#6Amendment#6 - Annex -3: Annex List of 3: Core List of Monitoring Core Monitoring Indicators Indicators

Targets Actual performance Monitoring indicators Unit 2016 June 2016 1 Average daily water production per active3 customer m3/d/customer 1.8 984.1 Staff ratio = Total number of staff water and wastewater services2 / number of 2 staff/1 000 customers 5.7 5.8 active3 water connections in thousands Percent of active customers complying with minimum drinking water supply 3 duration established by the decision of the RA Public Regulatory Services % 100% 100% Commission (PSRC) ≥4h/d 4 Working ratio = Operating expenditures4 / Revenues collected5 % 128% 135% Expenditures for maintenance and repair6 as percentage of total operation 5 % 15% 16% costs 6 Services duration 6.1 Settlements without investments7 in the water supply system hours of water supply / day 16.70 17.9 6.2 Settlements with investments8 in the water supply system hours of water supply / day 18.80 19.5 7 Water Losses 7.1 Settlements without investments7 in the water supply system % 75% 75% 7.2 Settlements with investments8 in the water supply system % 52% 52% 8 Water supply interuptions / maximum duration of repair 8.1 Settlements without investments7 in the water supply system hours 36.00 36 8.2 Settlements with investments8 in the water supply system hours 24.00 24 9 Collection Efficiency9 % 91% 86% 10 Metering Ratio10 % 94% 95% 11 Operational Cost Recovery11 % 116% 125%

2 Full time equivalent staff numbers 3 On six months basis 4 Without VAT, depreciation, debt service, management fees, cost of PIU, audit and advisory services 5 Without VAT and without subsidies 6 With own financial means 7 No investments being commissioned during the contract period (since 2004) 8 Investments being commissioned during the contract period (since 2004) 9 Total payments collected / Total billing (with VAT) 10 Number of active (serviced) connections endowed with water meter / Total number of active (serviced) connections 11 Operational revenue + other income / operational expenses (with VAT); Operational expenses: Total expenses (W&S) excluding depreciation, financing charges, interest, capital repayements, management fees, cost of PIU, audit and advisory services and excluding VAT; Operational revenue + other income: Total billing of water and wastewater services, connection fees, reconnection fees and other operational revenues including subsidies excluding all taxes.

96 Appendix - 2016-II quarterly report