DOCSLIB.ORG

Quarterly Report October-December 2014

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Quarterly Report October-December 2014 QUARTERLY REPORT OCTOBER-DECEMBER 2014 PREPARED BY MANAGEMENT CONTRACTOR TABLE OF CONTENTS 1. COMMERCIAL DIRECTORATE .................. 4 2. OPERATIONAL DIRECTORATE ................. 8 3. WATER REMOVAL DIRECTORATE ........ 33 4. ADMINISTRATIVE & FINANCIAL DIRECTORATE ................................................ 37 5. INTERNAL CONTROL DIRECTORATE .... 43 6. HUMAN RESEOURCE DIRECTORATE .... 45 7. QUALITY, SAFETY & ENVIRONMENT DEPARTMENT ................................................. 48 8. PUBLIC RELATIONS DEPARTMENT ....... 50 9. INVESTMENT PROGRAMS COORDINATION DIRECTORATE ................ 53 10. TOTAL MANAGEMENT PLAN IMPLEMENTION ............................................ 74 11. INDICATORS ............................................. 75 12. APPENDIX ................................................ 87 COMMERCIAL DIRECTORATE 1.1 Billing and revenue ................................................................................................................................................... 5 1.2 Customers service center .......................................................................................................................................... 7 During the IV quarter of 2014 all water meter data were recorded online and with average index of previous months (with the exception of a number of villages). Pa- per records of water meter data are almost canceled. Every month about 60 000 water meter data are recorded online, the rest are calculated by the av- erage of previous 3 months. Visits are made every 3-4 months, thus after every 3-4 months all water meters along with data recording are available. The implemented projects has its pos- itive results and during the IV quarter of 2014 a progress was recorded. Installation of high quality water me- ters are carried out. This commercial initiative was also justified and the ev- idence is consumption increase up to 2 times and more. More detailed analyt- ical report on these high quality water meters will be presented in the annual report. The company continues to provide necessary information via SMSs and individual envelopes (monthly consumption, unpaid debt, planed water supply cut off ). 1.1 BILLING AND REVENUE A billing level continues to improve due to implemented activities. Table1. Comparative indicators of average monthly consumption per customer with water meter 1 400 17% 1 291 1 200 1 142 12% 1 000 11% 13% 800 600 mln AMD 448 400 383 424 419 400 359 2013 200 2014 0 growth % October November December Total IV quarter Commercial directorate 5 The main growth is conditioned by customer-residents. Average monthly expense per customer is continually increasing. Table 2. Comparative indicators of average monthly consumption per customer with water meter 11.0 10.8 10.5 10.2 10.1 10.0 9.5 9.8 3 9.0 9.4 m 8.8 8.5 8.0 2013 7.5 2014 7.0 October November December Together with billing, level of payments is also increasing. There was an increase of payment about 30.0 million AMD or 3% in comparison with the same period of last year. Table 3. Comparative indicator of billing 1 400 5% 1 204 1 234 1 200 1 000 3% 800 2% 600 404 419 440 mln AMD 400 404 381 390 2013թ. 200 0% 2014թ. 0 growth % October November December Total IV quarter Despite the fact that payment level is continually increasing, there are about 400 million AMD incomplete payments during the year. A number of activities are carried out: • SMSs and envelopes are sent to customers regualarly, • Surveys and visits are implemented by the employees of Customer Service Center • Lawsuits • Individual water supply cuttings 6 Commercial directorate 1.2 CUSTOMERS’ SERVICE CENTER During October-November of 2014 Customer service Table 4 center registered 4 088 calls, 3 498 out of which were Number of calls according to issue type about AWSC CJSC activity and 663 didn’t refer to 850 the company (Yerevan Djur, etc). During the quar- 799 ter Customer service center registered more than 663 563 voice mails which were studied and were accordingly 439 427 processed. 388 Customer Service Center greatly assists branches in accomplishing daily activities to receive the calls from 12 10 10 the customers and solve them as soon as possible. October November December Commercial Exploitation/Technical Other During the quarter the number of commercial calls were significantly increased in regard to number of commercial activities (monthly about 160 000 SMSs on billing and incomplete payment, personal ordered envelopes on customers data, etc). During this quarter the operators of the center carried out a telephone monitoring. The employees contact- ed those customer-residents who had consumed water during the whole 2014 and didn’t do any payment. As a result once again the reasons of non- payment were clarified. It became possible to survey only 108 customers out of 121 included in the list. 1 year not paid billing of 108 customers was 2.4 mln.AMD. After the calls 36customers made payments of 431.0 AMD as of 31.12.2014. December Number of the paying customers 36 Amount paid (thous.AMD) 431 The survey conducted among non-paying customers is still in process. This time it was conducted in Masis and Artashat towns. Those customers who were for some reasons unavailable the operators tried to clarify the reasons of non-pay- ment through personal phone calls. While analyzing the results of the survey it should be mentioned the outcomes are rather satisfactory. October November December Total Number of the paying customers 52 35 32 72 Amount paid (thous.AMD) 1 037 440 530 2 007 Commercial directorate 7 OPERATIONAL DIRECTORATE 2.1 Key Performance indicator ......................................................................................................................................... 9 2.1.1 Service duration indicators .................................................................................................................................. 9 2.1.2 Financial performance indicators ................................................................................................................... 10 2.1.3 Water losses indicators ..................................................................................................................................... 11 2.1.4 Water quality indicators ................................................................................................................................... 11 2.2 Impact of project investment plan on KPI ................................................................................................................ 12 2.3 Exploitation unit .........................................................................................................................................................13 2.3.1 Water production ............................................................................................................................................. 13 2.3.2 Distribution ....................................................................................................................................................... 16 2.3.2.1 Water supply ....................................................................................................................................... 16 2.3.2.2 Reduction of losses .............................................................................................................................. 16 2.3.2.3 Illegal connections control ................................................................................................................. 17 2.3.2.4 Sectorization works ............................................................................................................................ 17 2.3.2.5 Outstanding works .............................................................................................................................. 18 2.3.3 Operation divisionion ...................................................................................................................................... 18 2.3.4 Special works implementation ........................................................................................................................ 18 2.4 Water quality ............................................................................................................................................................. 19 2.4.1 Drinking water quality monitoring ................................................................................................................ 19 2.4.2 Wastewater quality monitoring ...................................................................................................................... 21 2.4.3 Natural resources utilization .......................................................................................................................... 22 2.5 Technical department ................................................................................................................................................ 23 2.5.1 Technical investigations, design ....................................................................................................................... 23 2.5.2 The control of capital expenses ........................................................................................................................ 25 2.6 New technologies unit ............................................................................................................................................... 27 2.6.1 Information technologies ................................................................................................................................
Load more

Recommended publications
  • Social Monitoring Report
    Social Monitoring Report Semiannual Report July–December 2015 ARM: North–South Road Corridor Investment Program Loan 2729-ARM: Tranche 2 (Ashtarak–Talin) Loan 2993 ARM: Tranche 3 (Talin–Lanjik) Prepared by the “Organization for Implementation of North–South Road Corridor Investment Program” State Non-Commercial Organization for the Ministry of Transport and Communication of the Republic of Armenia and the Asian Development Bank. Social Monitoring Report Semiannual Report July-December 2015 Armenia: North-South Road Corridor Investment Program Asian Development Bank Loan No. 2729-ARM - Tranche 2 (Ashtarak – Talin) Asian Development Bank Loan No. 2993-ARM - Tranche 3 (Talin-Lanjik) Prepared by “North South Road Corridor Investment Project Management Unit” State Non- Commercial Organization for the Ministry of Transport and Communications of the Republic of Armenia and the Asian Development Bank. 1 CURRENCY EQUIVALENTS (As of 30 October 2015) Currency unit – AMD AMD 1.00 = $ 0.0021151 $1.00 = AMD 472.78 The views expressed herein do not necessarily represent those of ADB's Board of Directors, Management, or staff, and may be preliminary in nature. In preparing any country program or strategy, financing any project, or by making any designation of or reference to a particular territory or geographic area in this document, the Asian Development Bank does not intend to make any judgments as to the legal or other status of any territory or area. 2 ABBREVIATIONS ADB Asian Development Bank AH Affected Households AMD Armenian Dram AP Affected Person
    [Show full text]
  • Agricultural Value-Chains Assessment Report April 2020.Pdf
    1 2 ABOUT THE EUROPEAN UNION The Member States of the European Union have decided to link together their know-how, resources and destinies. Together, they have built a zone of stability, democracy and sustainable development whilst maintaining cultural diversity, tolerance and individual freedoms. The European Union is committed to sharing its achievements and its values with countries and peoples beyond its borders. ABOUT THE PUBLICATION: This publication was produced within the framework of the EU Green Agriculture Initiative in Armenia (EU-GAIA) project, which is funded by the European Union (EU) and the Austrian Development Cooperation (ADC), and implemented by the Austrian Development Agency (ADA) and the United Nations Development Programme (UNDP) in Armenia. In the framework of the European Union-funded EU-GAIA project, the Austrian Development Agency (ADA) hereby agrees that the reader uses this manual solely for non-commercial purposes. Prepared by: EV Consulting CJSC © 2020 Austrian Development Agency. All rights reserved. Licensed to the European Union under conditions. Yerevan, 2020 3 CONTENTS LIST OF ABBREVIATIONS ................................................................................................................................ 5 1. INTRODUCTION AND BACKGROUND ..................................................................................................... 6 2. OVERVIEW OF DEVELOPMENT DYNAMICS OF AGRICULTURE IN ARMENIA AND GOVERNMENT PRIORITIES.....................................................................................................................................................
    [Show full text]
  • World Bank Document
    ARMENIA E2061 TRANSPORT PIU Public Disclosure Authorized LIFELINE ROADS IMPROVEMENT PROJECT Public Disclosure Authorized Public Disclosure Authorized EENNVVIIRROONNMMEENNTTAALL FFRRAAMMEEWWOORRKK for rehabilitation of selected sections of Lifeline Roads Network Public Disclosure Authorized Yerevan 2009 TABLE OF CONTENTS LIST OF ACRONYMS ..................................................................................................... 3 INTRODUCTION ............................................................................................................. 4 WORLD BANK SAFEGUARD POLICIES ...................................................................... 5 NATIONAL LEGISLATION ............................................................................................. 6 INSTITUTIONAL SETTING ............................................................................................ 9 PROPOSED PROJECT DESCRIPTION ....................................................................... 11 ENVIRONMENTAL SCREENING ................................................................................. 12 POTENTIAL IMPACTS AND RISKS ............................................................................ 12 MITIGATION MEASURES ............................................................................................ 14 STAKEHOLDER CONSULTATION .............................................................................. 15 ENVIRONMENTAL MANAGEMENT PLANS ............................................................... 15 2 LIST OF ACRONYMS
    [Show full text]
  • Development Project Ideas Goris, Tegh, Gorhayk, Meghri, Vayk
    Ministry of Territorial Administration and Development of the Republic of Armenia DEVELOPMENT PROJECT IDEAS GORIS, TEGH, GORHAYK, MEGHRI, VAYK, JERMUK, ZARITAP, URTSADZOR, NOYEMBERYAN, KOGHB, AYRUM, SARAPAT, AMASIA, ASHOTSK, ARPI Expert Team Varazdat Karapetyan Artyom Grigoryan Artak Dadoyan Gagik Muradyan GIZ Coordinator Armen Keshishyan September 2016 List of Acronyms MTAD Ministry of Territorial Administration and Development ATDF Armenian Territorial Development Fund GIZ German Technical Cooperation LoGoPro GIZ Local Government Programme LSG Local Self-government (bodies) (FY)MDP Five-year Municipal Development Plan PACA Participatory Assessment of Competitive Advantages RDF «Regional Development Foundation» Company LED Local economic development 2 Contents List of Acronyms ........................................................................................................................ 2 Contents ..................................................................................................................................... 3 Structure of the Report .............................................................................................................. 5 Preamble ..................................................................................................................................... 7 Introduction ................................................................................................................................ 9 Approaches to Project Implementation ..................................................................................
    [Show full text]
  • Shirak Guidebook
    Wuthering Heights of Shirak -the Land of Steppe and Sky YYerevanerevan 22013013 1 Facts About Shirak FOREWORD Mix up the vast open spaces of the Shirak steppe, the wuthering wind that sweeps through its heights, the snowcapped tops of Mt. Aragats and the dramatic gorges and sparkling lakes of Akhurian River. Sprinkle in the white sheep fl ocks and the cry of an eagle. Add churches, mysterious Urartian ruins, abundant wildlife and unique architecture. Th en top it all off with a turbulent history, Gyumri’s joi de vivre and Gurdjieff ’s mystical teaching, revealing a truly magnifi cent region fi lled with experi- ences to last you a lifetime. However, don’t be deceived that merely seeing all these highlights will give you a complete picture of what Shirak really is. Dig deeper and you’ll be surprised to fi nd that your fondest memories will most likely lie with the locals themselves. You’ll eas- ily be touched by these proud, witt y, and legendarily hospitable people, even if you cannot speak their language. Only when you meet its remarkable people will you understand this land and its powerful energy which emanates from their sculptures, paintings, music and poetry. Visiting the province takes creativity and imagination, as the tourist industry is at best ‘nascent’. A great deal of the current tourist fl ow consists of Diasporan Armenians seeking the opportunity to make personal contributions to their historic homeland, along with a few scatt ered independent travelers. Although there are some rural “rest- places” and picnic areas, they cater mainly to locals who want to unwind with hearty feasts and family chats, thus rarely providing any activities.
    [Show full text]
  • Ra Shirak Marz
    RA SHIRAK MARZ 251 RA SHIRAK MARZ Marz center – Gyumri town Territories - Artik, Akhuryan, Ani, Amasia and Ashotsk Towns - Gyumri, Artik, Maralik RA Shirak marz is situated in the north-west of the republic. In the West it borders with Turkey, in the North it borders with Georgia, in the East – RA Lori marz and in the South – RA Aragatsotn marz. Territory 2681 square km. Territory share of the marz in the territory of RA 9 % Urban communities 3 Rural communities 116 Towns 3 Villages 128 Population number as of January 1, 2006 281.4 ths. persons including urban 171.4 ths. persons rural 110.0 ths. persons Share of urban population size 60.9 % Share of marz population size in RA population size, 2005 39.1 % Agricultural land 165737 ha including - arable land 84530 ha Being at the height of 1500-2000 m above sea level (52 villages of the marz are at the height of 1500-1700 m above sea level and 55 villages - 2000 m), the marz is the coldest region 0 of Armenia, where the air temperature sometimes reaches -46 C in winter. The main railway and automobile highway connecting Armenia with Georgia pass through the marz territory. The railway and motor-road networks of Armenia and Turkey are connected here. On the Akhuryan river frontier with Turkey the Akhuryan reservoir was built that is the biggest in the country by its volume of 526 mln. m3. Marzes of the Republic of Armenia in figures, 1998-2002 252 The leading branches of industry of RA Shirak marz are production of food, including beverages and production of other non-metal mineral products.
    [Show full text]
  • Development of a River Basin Management Plan for Hrazdan River Basin
    European Union Water Initiative Plus for Eastern Partnership Countries (EUWI+) Results 2 & 3 DEVELOPMENT OF A RIVER BASIN MANAGEMENT PLAN FOR HRAZDAN RIVER BASIN CONSULTATION ON THE PROGRAMME OF MEASURES APPENDIX 1 ANALYSIS OF QUESTIONNAIRES FOR LOCAL SELF-GOVERNMENT BODIES Version 1, 28 September 2020 APPENDIX 1 ANALYSIS OF THE HRAZDAN BASIN PUBLIC CONSULTATION QUESTIONNAIRES FOR LOCAL SELF-GOVERNMENT BODIES EUWI+ PROJECT: "COMMUNICATION ASSISTANCE TO SUPPORT THE IMPLEMENTATION OF THE ACTION PLAN FOR PARTICIPATIVE RBM PLANNING IN ARMENIA" Within the framework of the European Union Water Initiative Plus (EUWI+) programme, the process of developing Hrazdan and Sevan basin management plans started in 2018. The process of public discussion and consultation of the Hrazdan Basin Management Plan took place from 20 June to 20 August 2020. The Water Basin Management Plan is a guidance document developed as a result of collaboration between different stakeholders, offering common solutions to meet the needs of all water users, taking into account also the needs of the environment. Public participation plays a key role in the management plan development process. Questionnaires were used as a key tool in the public discussion and consulting process, through which expert opinions and information were collected to make additions to the water basin management plan. The questionnaires were disseminated through Gegharkunik Marzpetaran, the official website of the Ministry of Environment of the RA, the official website of EUWI+, the social networks of the CWP, as well as various CSO networks. The questionnaire was filled in by local self-government bodies (LSGB) representing 52 communities (57 questionnaires) and by non-governmental stakeholders in the basin – 134 questionnaires .A total of 191 questionnaires were completed.
    [Show full text]
  • Stocktaking Exercise to Identify Legal, Institutional, Vulnerability Assessment and Adaptation Gaps and Barriers in Water Resour
    “National Adaptation Plan to advance medium and long-term adaptation planning in Armenia” UNDP-GCF Project Stocktaking exercise to identify legal, institutional, vulnerability assessment and adaptation gaps and barriers in water resources management under climate change conditions Prepared by “Geoinfo” LLC Contract Number: RFP 088/2019 YEREVAN 2020 Produced by GeoInfo, Ltd., Charents 1, Yerevan, Armenia Action coordinated by Vahagn Tonoyan Date 11.06.2020 Version Final Produced for UNDP Climate Change Program Financed by: GCF-UNDP “National Adaptation Plan to advance medium and long-term adaptation planning in Armenia” project Authors National experts: Liana Margaryan, Aleksandr Arakelyan, Edgar Misakyan, Olympia Geghamyan, Davit Zakaryan, Zara Ohanjanyan International consultant: Soroosh Sorooshian 2 Content List of Abbreviations ............................................................................................................................... 7 Executive Summary ............................................................................................................................... 12 CHAPTER 1. ANALYSIS OF POLICY, LEGAL AND INSTITUTIONAL FRAMEWORK OF WATER SECTOR AND IDENTIFICATION OF GAPS AND BARRIERS IN THE CONTEXT OF CLIMATE CHANGE ............................. 19 Summary of Chapter 1 .......................................................................................................................... 19 1.1 The concept and criteria of water resources adaptation to climate change .................................
    [Show full text]
  • Information Bulletin of Card Account and Virtual Terminals
    Approved by « The Executive Board of ARMECONOMBANK OJSC Resolution 45/02-15.03. 21 Date of publishing: “22” “03” 2021 Terms and conditions included in Bulletin may have changed, For more information call Tel: (37410) 8686, +374 (10) 51-09-10 (9105) - Information Desk INFORMATION BULLETIN OF CARD ACCOUNT AND VIRTUAL TERMINALS YEREVAN 2021 I. Name - ARMENIAN ECONOMY DEVELOPMENT BANK OPEN JOINT STOCK COMPANY Address: 23/1 Amiryan Str., Yerevan, 0002, Republic of Armenia E-mail: [email protected] Website: www.aeb.am Tel: -(37410)8686,+374(10)51-09-10 (9105) Fax: - (37410)53-89-04 II.Payment Card Issuance - The card is issued upon submission of the required documents by the Client to the Bank and is provided to the Client within maximum 5 banking days. III.Payment - ArCa GOLD PARADOX, ArCa CLASSIC, ArCa CLASSIC MIR, ArCa BUSINESS, ArCa ADIDAS, MASTERCARD GOLD, MASTERCARD BUSINESS, MASTERCARD STANDARD, MasterCard ARMEC’S GOLD, MasterCard ARMEC’S STANDARD, VISA INFINITE, VISA PLATINUM, VISA GOLD, VISA BUSINESS, MASTERCARD MAESTRO, VISA ELECTRON, VISA CLASSIC, VISA CLASSIC PLUS, VISA Pro- bono, ArCa pension, VISA ELECTRON pension IV. Installing virtual POS (vPOS) terminals – electronic system embedded on the customer’s website or mobile application through which it is possible to make online payments V. Service point – legal entity/ private entrepreneur on the website and/or application of which the Bank’s vPOS is installed. Tariffs and rates ARCA ********* Currency GOLD 1.ArCa cards PARADOX JUNIOR CLASSIC CLASSIC MIR BUSINESS ADIDAS[1] Pension ArCa social **** AMD 0 0 0 0 0 0 0 0 USD 0 0 0 1.1 Card extension EUR 0 0 RUR 0 0 1.2.
    [Show full text]
  • Quarterly Report April - June 2016
    QUARTERLY REPORT APRIL - JUNE 2016 PREPARED BY MANAGEMENT CONTRACTOR TABLE OF CONTENT 1. COMMERCIAL DIRECTORATE .................. 4 2. OPERATIONAL DIRECTORATE ................. 8 3. WATER REMOVAL DIRECTORATE ........ 32 4. ADMINISTRATIVE & FINANCIAL DIRECTORATE ................................................ 38 5. INTERNAL CONTROL DIRECTORATE .... 43 6. HUMAN RESEOURCE DIRECTORATE .... 47 7. QUALITY, SAFETY & ENVIRONMENT DEPARTMENT ................................................. 50 8. PUBLIC RELATIONS DEPARTMENT ....... 53 9. INVESTMENT PROGRAMS COORDINATION DIRECTORATE ................ 55 10. INDICATORS ............................................. 72 11. APPENDIX ................................................ 83 COMMERCIAL DIRECTORATE 1.1 Billing and revenue ................................................................................................................................................... 5 1.2 Customers service center .......................................................................................................................................... 6 Installation of new high quality water meters is over. About 40 000 water meters ( about 32 000 resi- dent-customers) were installed. Research proves that the program is justified and old water meters must be replaced with “C” class water meters. Below is the result of installed new water meters in Abovyan, Hrazdan and Ashtarak towns. Table 1 Number of Average consumption Average consumption customers with old water meters with new water meters Hrazdan 2 423 6.6
    [Show full text]
  • Genocide and Deportation of Azerbaijanis
    GENOCIDE AND DEPORTATION OF AZERBAIJANIS C O N T E N T S General information........................................................................................................................... 3 Resettlement of Armenians to Azerbaijani lands and its grave consequences ................................ 5 Resettlement of Armenians from Iran ........................................................................................ 5 Resettlement of Armenians from Turkey ................................................................................... 8 Massacre and deportation of Azerbaijanis at the beginning of the 20th century .......................... 10 The massacres of 1905-1906. ..................................................................................................... 10 General information ................................................................................................................... 10 Genocide of Moslem Turks through 1905-1906 in Karabagh ...................................................... 13 Genocide of 1918-1920 ............................................................................................................... 15 Genocide over Azerbaijani nation in March of 1918 ................................................................... 15 Massacres in Baku. March 1918................................................................................................. 20 Massacres in Erivan Province (1918-1920) ...............................................................................
    [Show full text]
  • Armenian Tourist Attraction
    Armenian Tourist Attractions: Rediscover Armenia Guide http://mapy.mk.cvut.cz/data/Armenie-Armenia/all/Rediscover%20Arme... rediscover armenia guide armenia > tourism > rediscover armenia guide about cilicia | feedback | chat | © REDISCOVERING ARMENIA An Archaeological/Touristic Gazetteer and Map Set for the Historical Monuments of Armenia Brady Kiesling July 1999 Yerevan This document is for the benefit of all persons interested in Armenia; no restriction is placed on duplication for personal or professional use. The author would appreciate acknowledgment of the source of any substantial quotations from this work. 1 von 71 13.01.2009 23:05 Armenian Tourist Attractions: Rediscover Armenia Guide http://mapy.mk.cvut.cz/data/Armenie-Armenia/all/Rediscover%20Arme... REDISCOVERING ARMENIA Author’s Preface Sources and Methods Armenian Terms Useful for Getting Lost With Note on Monasteries (Vank) Bibliography EXPLORING ARAGATSOTN MARZ South from Ashtarak (Maps A, D) The South Slopes of Aragats (Map A) Climbing Mt. Aragats (Map A) North and West Around Aragats (Maps A, B) West/South from Talin (Map B) North from Ashtarak (Map A) EXPLORING ARARAT MARZ West of Yerevan (Maps C, D) South from Yerevan (Map C) To Ancient Dvin (Map C) Khor Virap and Artaxiasata (Map C Vedi and Eastward (Map C, inset) East from Yeraskh (Map C inset) St. Karapet Monastery* (Map C inset) EXPLORING ARMAVIR MARZ Echmiatsin and Environs (Map D) The Northeast Corner (Map D) Metsamor and Environs (Map D) Sardarapat and Ancient Armavir (Map D) Southwestern Armavir (advance permission
    [Show full text]