Quarterly Report October-December 2014

Home , Jradzor, Khachpar, Lusarat, Nurnus, Partizak, Proshyan

QUARTERLY REPORT OCTOBER-DECEMBER 2014

PREPARED BY MANAGEMENT CONTRACTOR

TABLE OF CONTENTS

1. COMMERCIAL DIRECTORATE...... 4

2. OPERATIONAL DIRECTORATE...... 8

3. WATER REMOVAL DIRECTORATE...... 33

4. ADMINISTRATIVE & FINANCIAL DIRECTORATE...... 37

5. INTERNAL CONTROL DIRECTORATE..... 43

6. HUMAN RESEOURCE DIRECTORATE..... 45

7. QUALITY, SAFETY & ENVIRONMENT DEPARTMENT...... 48

8. PUBLIC RELATIONS DEPARTMENT...... 50

9. INVESTMENT PROGRAMS COORDINATION DIRECTORATE...... 53

10. TOTAL MANAGEMENT PLAN IMPLEMENTION ...... 74

11. INDICATORS ...... 75

12. APPENDIX ...... 87 COMMERCIAL DIRECTORATE

1.1 Billing and revenue...... 5

1.2 Customers service center...... 7 During the IV quarter of 2014 all water meter data were recorded online and with average index of previous months (with the exception of a number of villages). Pa- per records of water meter data are almost canceled. Every month about 60 000 water meter data are recorded online, the rest are calculated by the average of previous 3 months. Visits are made every 3-4 months, thus after every 3-4 months all water meters along with data recording are available.

The implemented projects has its positive results and during the IV quarter of 2014 a progress was recorded. Installation of high quality water meters are carried out. This commercial initiative was also justified and the ev- idence is consumption increase up to 2 times and more. More detailed analyt- ical report on these high quality water meters will be presented in the annual report.

The company continues to provide necessary information via SMSs and individual envelopes (monthly consumption, unpaid debt, planed water supply cut off ).

1.1 BILLING AND REVENUE

A billing level continues to improve due to implemented activities. Table1. Comparative indicators of average monthly consumption per customer with water meter

1 400 17% 1 291 1 200 1 142

12% 1 000 11% 13%

800

600

mln AMD 448 400 383 424 419 400 359 2013 200 2014

0 growth % October November December Total IV quarter

Commercial directorate 5 The main growth is conditioned by customer-residents. Average monthly expense per customer is continually increasing.

Table 2. Comparative indicators of average monthly consumption per customer with water meter

11.0 10.8

10.5 10.2 10.1 10.0

9.5 9.8

3 9.0 9.4 m 8.8 8.5

8.0 2013

7.5 2014

7.0 October November December

Together with billing, level of payments is also increasing. There was an increase of payment about 30.0 million AMD or 3% in comparison with the same period of last year.

Table 3. Comparative indicator of billing

1 400 5% 1 204 1 234 1 200

1 000 3%

800 2%

600

404 419 440 mln AMD 400 404 381 390 2013թ. 200 0% 2014թ.

0 growth % October November December Total IV quarter

Despite the fact that payment level is continually increasing, there are about 400 million AMD incomplete payments during the year. A number of activities are carried out:

• SMSs and envelopes are sent to customers regualarly, • Surveys and visits are implemented by the employees of Customer Service Center • Lawsuits • Individual water supply cuttings

6 Commercial directorate 1.2 CUSTOMERS’ SERVICE CENTER

During October-November of 2014 Customer service Table 4 center registered 4 088 calls, 3 498 out of which were Number of calls according to issue type about AWSC CJSC activity and 663 didn’t refer to 850 the company (Yerevan Djur, etc). During the quar- 799 ter Customer service center registered more than 663 563 voice mails which were studied and were accordingly 439 427 processed. 388 Customer Service Center greatly assists branches in accomplishing daily activities to receive the calls from 12 10 10 the customers and solve them as soon as possible. October November December

Commercial Exploitation/Technical Other

During the quarter the number of commercial calls were significantly increased in regard to number of commercial activities (monthly about 160 000 SMSs on billing and incomplete payment, personal ordered envelopes on customers data, etc). During this quarter the operators of the center carried out a telephone monitoring. The employees contact- ed those customer-residents who had consumed water during the whole 2014 and didn’t do any payment. As a result once again the reasons of non- payment were clarified. It became possible to survey only 108 customers out of 121 included in the list. 1 year not paid billing of 108 customers was 2.4 mln.AMD. After the calls 36customers made payments of 431.0 AMD as of 31.12.2014.

December Number of the paying customers 36 Amount paid (thous.AMD) 431

The survey conducted among non-paying customers is still in process. This time it was conducted in Masis and Artashat towns. Those customers who were for some reasons unavailable the operators tried to clarify the reasons of non-payment through personal phone calls. While analyzing the results of the survey it should be mentioned the outcomes are rather satisfactory.

October November December Total Number of the paying customers 52 35 32 72 Amount paid (thous.AMD) 1 037 440 530 2 007

Commercial directorate 7 OPERATIONAL DIRECTORATE

2.1 Key Performance indicator ...... 9 2.1.1 Service duration indicators...... 9 2.1.2 Financial performance indicators ...... 10 2.1.3 Water losses indicators ...... 11 2.1.4 Water quality indicators ...... 11

2.2 Impact of project investment plan on KPI...... 12

2.3 Exploitation unit ...... 13 2.3.1 Water production...... 13 2.3.2 Distribution...... 16 2.3.2.1 Water supply ...... 16 2.3.2.2 Reduction of losses ...... 16 2.3.2.3 Illegal connections control ...... 17 2.3.2.4 Sectorization works ...... 17 2.3.2.5 Outstanding works ...... 18 2.3.3 Operation divisionion ...... 18 2.3.4 Special works implementation ...... 18

2.4 Water quality ...... 19 2.4.1 Drinking water quality monitoring ...... 19 2.4.2 Wastewater quality monitoring ...... 21 2.4.3 Natural resources utilization ...... 22

2.5 Technical department ...... 23 2.5.1 Technical investigations, design...... 23 2.5.2 The control of capital expenses ...... 25

2.6 New technologies unit ...... 27 2.6.1 Information technologies ...... 27 2.6.2 Water meters and loggers ...... 28 2.6.3 Mapping division ...... 29

2.7 Asset management department ...... 30 2.7.1 Asset management ...... 30 2.7.2 Communities asset registration ...... 31 2.8 Transportation division...... 32 KEY PERFORMANCE INDICATOR

Improvement of the Company activity by the contractor will be assessed by the following performance indicators and connected target values.

2.1.1 SERVICE DURATION INDICATORS

Table 5. Service duration regarding the 3 group of cities & rural communities specified in Amendment #5

December 2014 Year 2014 target on Active customers Average daily supply average daily supply number 1st group of cities (11)

Sisian 4 050 24.00

Agarak 1 312 24.00

Jermuk 1 654 24.00

Vardenis 2 167 24.00

Vayq 1 594 24.00

Yeghegnadzor 2 647 24.00

Dilijan 3 929 20.99

Goris 5 281 24.00 Kapan 11 157 22.79 Martuni 2 012 21.78

Charentsavan 20.16 6 443 Total 1st group of cities 42 246 22.71 22.7

Performance indicators 9 Customers number Average daily supply Target on average December 2014 December 2014 daily supply 2014 1 2 3 4 2nd group of cities (14)

18.09 Tsaghkadzor 502 17.07 Masis 4 739 24.00 Meghri 1 478 16.29 Spitak 3 448 14.25 Aparan 1 428 Artik 4 607 23.28 Gavar 5 206 18.90 Echmiadzin 12 566 19.30 Alaverdi 4 349 13.56 Stepanavan 3 610 19.17 Artashat 6 818 17.50 Sevan 5 250 12.18 19.39 Abovyan 14 003 13.84 Talin 1 327 Total 2nd group of cities 69 331 18.05 17.6

3rd group of cities (11)

Buyreghavan 2 561 18.12 Tashir 2 276 11.29 Ashtarak 5 871 10.05 Ijevan 4 563 10.74 Vedi 2 579 10.69 Hrazdan 10 956 22.36 Ararat 3 946 8.62 Chambarak 819 5.53 Berd 2 146 17.28 Akhtala 665 24.00 Noyemberyan 1 485 24.00 Total 3rd group of cities 37 867 15.31 12.2 Rural communities 64 312 15.76 15.7 AWSC perimeter average 213 756 17.80

2.1.2 FINANCIAL PERFORMANCE INDICATOR Table 6 I quarter II quarter III quarter October November December Target 2014

Collected revenues, mln. AMD 979 1 137 1 247 404 391 455 *

Cumulative revenues 2014, mln. AMD 979 2 116 3 363 3 767 4 158 4 613 4 500

* * Including 15,5 mln AMD billed but unpaid by budget organization

10 Performance indicators 2.1.3 WATER LOSSES INDICATORS

• Schedule for installation of production flow meters has been sent to Water Committee. 14 water meters - 10 through AWSC means in Vardenis perimeter - 4 through work projects.

• Water Losses* = (Produced water – Authorized consumption) / Produced water • whith Authorized consumption = Billed volume + Authorized Unbilled Consumption:

Table 7 I quarter II quarter III quarter October November December Target 2014

Produced water / 000 m3 33 577 36 505 37 124 11 902 11 900 11 759 Authorized consumption / 000 m3 10 800 12 887 12 406 4 023 3 977 3 998 Losses* for the period / % 67.8 64.7 66.6 66.2 66.6 66.0 Yearly losses* average / % 67.8 66.2 66.3 66.3 66.3 66.3 70

* It is worth noting that ratio computed until 3rd quarterly report of 2014 was NRW (according IWA Fi46). Indicator required in Annex 2 of Amendment #5 refers to Water Losses KPI. To match with this requirement, Water Losses (according IWA PI II #170) are introduced from this quarterly report with Authorized consumption volume.

2.1.4 WATER QUALITY INDICATORS

Table 8 Bacteriological test 2014, IV qarter I II III Noven Decem quarter quarter quarter October ber ber

Water supply Planned 36 119 213 11 10 97 undertaking Done 36 119 213 11 10 97 Entry of Planned 1 254 1 311 1 337 452 432 434 distribution Done 1 201 1 257 1 238 430 422 411 network Violations number 1 26 10 1 1 2 Water distribution Planned 1 224 1 306 1 319 438 438 438 system Done 1 223 1 295 1 276 438 438 438 Violations number 35 27 23 2 9 6 Test implementa- Planned 2 514 2 736 2 869 901 880 969 tion Implemented tests 2 460 2 671 2 727 879 870 946 results Implementation rate 97.9% 97.6% 95.1% 97.6% 98.9% 97.6% Tests results Tests done on distributed water 2 424 2 552 2 514 868 860 849 compliancy with Violations number 36 53 34 3 10 8 sanitary norms Compliance rate 98.5% 97.9% 98.6% 99.7% 98.8% 99.1% Target for 2014 year >95%

Performance indicators 11 IMPACT OF PROJECT INVESTMENT PLAN ON KPI

Project advancements are detailed in specific chapter of this quarterly report. We just want to notice that for “Procurement of 19500 sets of residential water meters class C, Lot-1: ICB No: MWP-B2.1/2-1” tender launch during first semester of 2012 had to be canceled because selected bidder was not with WB experience guidelines. As we wanted to speed the process of the new process, we decided in accordance with WB, to launch a WB shopping for the fisrt 5 000 domestic water meters (R=160) with ligther procedure. This option also failed in March 2013 and at this time no water meter has been selected. Finally, WB international tender for whole 19 500 domestic water meters (R=160) with usual procedure has been launched again during 2013 second quarter and WM have been delivered in March 2014. After checking of technical specifications complinacy these water meters will be installed on customers connections. Anyway, this setback will delay AWSC reduction of losses.

12 Project investment plan EXPLOITATION UNIT

2.3.1 WATER PRODUCTION

In the 4th quarter of 2014, the main activities of the Water Production Department were aimed at providing uninterrupted water supply to the customers in winter period. In certain cases, taking into account the decrease in the water resources, the water supply works were organized through back-up options.

Table 9. Water Production

37 122 12 411 12 694 12 016 13 353 4 454 4 642 4 257

23 769 367 957 +64z 378 052 +63z 357 759 +65z delivered through pumps /m3 36+64z gravity /m3 October November December IV quarter

Actual consumption of el. energy during IV quarter of 2014 was 8572 thousand Kwt/h (306 649 thousand AMD). This indicator is 798 thousand Kwt/h (93 %) (58260 thousand AMD) more than foreseen by the budget, however in comparison with the same period of the previous year (8784 thousand Kwt/h) is less by 212 thousand Kwt/h or 2.4%. it should be mentioned that the tariff of el. energy was increased since August 1 of 2014 which had its negative results on the amount paid.

Water production 13 The overrun of the el energy amount was mainly due to the above mentioned reasons which were impossi- ble to foresee in November 2013. • In the 4th quarter, due to the decrease of water flows in some gravity systems and based on the requirement for implementing uninterrupted water supply, several back-up pump units were put into operation or the working hours of the operating pumps were extended.

• Based on the technical reasons new pumping facility of 132 Kwt power were put into operation in “No- voseltsovo” p/s instead of hydro pump.

• Based on the need to increase the water supply hours number of pumping facilities were replaced with new and high capacity ones (“Solak” “Maqravan 2-Tsakhadzor”, etc)

“Artak” PS new facility new P/S “B1 district”

• New pumping facilities (in “Artak” pumping station) and pumping stations (B1 district, “Shamakhyan”, etc) were put into operation.

The maintenance of the pump units and WTPs and some chlorination stations operated by the Company has been carried out by a specialized organization on a contract basis which has re- sulted in the decrease of break-downs ensuring uninterrupted production and of water supply. Maintenance activities of pumping station

Table 10. Water production and NRW*

Water production Water billed NRW / thousand m3/ / thousand m3/ Octo- No- Decem- IV Octo- No- De- IV October November December IV quarter Branches ber vember ber quarter ber vember cember quarter thous. m3 NRW % thous. m3 NRW % thous. m3 losses % thous. m3 NRW %

North-Western 8 513 8 187 8 217 24 917 1 832 1 757 1 709 5 297 6 681 78 6 430 79 6 508 79 19 620 79 South-Eastern 3 389 3 472 3 542 10 403 1 091 1 133 1 188 3 412 2 298 68 2 339 67 2 354 66 6 991 67 Total 11 902 11 659 11 759 35 319 2 923 2 889 2 897 8 709 8 979 75 8 770 75 8 862 75 26 611 75

* (detailed information check on Appendix list page 88)

14 Water production Table 11. Quantity of disinfection materials*

Balance in the beginning Recieved Utilized Balance of the end of quarter of quarter Liquid Hypochlorite Liquid Hypochlorite Liquid Hypochlorite Liquid Hypochlorite Branches chlorine /kg/ tablets /kg/ chlorine /kg/ tablets /kg/ chlorine /kg/ tablets /kg/ chlorine /kg/ tablets /kg/ North-Western 3 678 2 099 12 429 9 144 11 831 8 271 4 177 2 942 South-Eastern 2 550 1 455 4 830 5 510 5 844 4 186 1 536 2 779 Total 6 228 3 554 17 259 14 654 17 675 12 457 5 713 5 721

* (detailed information check on Appendix list page 90)

Table 12. Water delivered through pumping

Electricity Electricity Water delivered through pumping Electricity consumption N Subsectors consumption kwh/m3 consumption kwh/m3 thous. m3 / IV quarter kwh/IV quarter III quarter * IV quartetr * 1 Ashtarak 571 0.42 1.29 735 2 Aparan 268 0.55 0.42 114 3 Vayq 13 0.30 0.34 4 4 Echmiadzin 231 0.59 1.01 234 5 Gavar 2 294 0.62 0.59 1 362 6 Sevan 811 0.47 0.56 452 7 Tashir 290 0.75 0.65 188 8 Stepanavan 787 0.67 0.55 433 9 Noyemberyan 166 1.68 2.09 347 10 Spitak 12 0.50 0.75 9 11 Abovyan 226 0.57 0.36 81 12 Charentsavan 331 0.89 1.36 451 Hrazdan and 13 6 186 0.56 0.40 2 471 Tsakhkadzor 14 Ijevan 26 0.69 1.37 36 15 Masis 1 884 0.46 0.47 888 16 Ashotsk 43 0.57 0.68 29 Total 14 138 10.29 0.55 7 835

* The difference between the indicators recorded by the operative control center during the IV quarter is due to produced water volume and electricity consumption in comparison with the data received by the installed loggers during the III quarter. These recorded data are more accurate than those which are previously calculated based on nominal values of pumping facilities.

Table 13. Electricity expenses and consumption*

October November December IV quarter

Branches Budget Actual Budget Actual Budget Actual Budget Actual North-West 1000 kwh 1 833 2 104 1 817 1 958 1 872 1 982 5 522 6 044 1000AMD 59 513 76 887 58 982 71 124 60 795 71 774 179 289 219 785 1000 kwh 730 858 725 826 768 823 2 223 2 507 South-East 1000AMD 22 310 29 364 22 199 28 412 23 601 28 269 68 110 86 044 1000 kwh 10 7 8 7 10 7 28 21 Administrative 1000AMD 353 267 283 292 353 260 990 819 1000 kwh 2 573 2 968 2 550 2 791 2 650 2 812 7 774 8 572 Total 1000AMD 82 176 106 518 81 464 99 828 84 749 100 303 248 389 306 649

* (detailed information check on Appendix list pages 91, 92)

Water production 15 2.3.2 DISTRIBUTION 2.3.2.1 WATER SUPPLY Implementation and process of operation activities started in the III quarter were mainly continuing in the IV one. Particularly: • Operation activities improvement, • Modification of operation activities, • Increase of water supply hours. Preservation of average water supply schedule in the serviced areas, • More efficient coordination and elimination of breakdowns, • Study of distribution network supporting sectorization works by installing pressure loggers, • Even distribution of pressure in distribution network and water volume and uninterrupted water supply as a result of sectorization work, • Continuity of fighting against illegal connections, • Activities for water loss reduction aimed at improving technical condition of water supply system and reduction of illegal and uncontrolled water usage. During implementation of the activities main stress was put on the continuous operation of the system. Average water supply during the fourth quarter of 2014 was 17.77 hours which was increased by 1.16 hour hours in comparison with the same period of the previous year (it was 16.61h in 2013).

The details of water supply hour schedules are presented in Chapter 10 of Amendment #4 of the Manage- ment Contract. Number of activities has been carried out in the IV quarter of 2014 among which the most remarkable are the activities carried out Hrazdan, Sevan, Byureghavan towns. As a result of the measurements and analysis carried out by the specialists of exploitation unit 5 inner communal pumping stations were stopped operating and the works will have a continuous character Broken inter communal pumps in during 2015 which in its turn will result in Sevan town the saving of el. energy. Number of communities with minimum water supply duration (4 hour daily and more) hasn’t been changed in comparison with the same period of the previous year (97.32%).

2.3.2.2 REDUCTION OF LOSSES The following rehabilitation activities were carried out for the aim of loss reduction according to branches:

Table 14. Number of repaired distribution-regulating armatures, water mains, distribution systems and eliminated breakdowns North-West South-East 2 000 1 761 1 709 1 672 1 700 1 750 1 500 1 090 1 250 1 047 1 175 1 161 1 000 630 750 519 551 403 368 390 500 250 0 I quarter II quarter III quarter October November December IV quarter

16 Water distribution 2.3.2.3 ILLEGAL CONNECTIONS CONTROL Table15. Number of eliminated illegal connections according to branches during the IV quarter R/B I quarter II quarter III quarter October November December IV quarter North-West 156 112 112 35 12 27 74 South-East 153 208 208 32 40 23 95 AWSC 309 320 320 67 52 50 169

Illegal connection on the pipeline feeding Sasunik community

2.3.2.4 SECTORIZATION WORKS

The graphical image received by the pressure loggers installed The graphical image of level measuring devices installed in Nor- in Artsvaqar district abts DRR

These automatic systems allow receiving the data online and analyzing the operation of the system. The process of these activities and analysis is currently done more detailed and visible. Particularly the activities were mainly carried out with the help of mobile ultrasound flow measuring devices which register the inlets of water reservoirs and supplied communities.

Table 16. Level measuring devices & loggers in AWSC

Number of oper- Number of DRRs Number of installed loggers ating DRRs equipped with level level metering (unit) metering devices devices --Total 274 134 * 54 * 48

* There are groups of reservoirs that are linked to each other and one level-measuring device shows the level of the following group so this explains the fact that the number of the devices is less than the number of equipped DRRs.

These activities will have continuous character based on water supply schedules corrections and sectorization principles.

Water distribution 17 2.3.2.5 OUTSTANDING WORKS

Number of activities was carried out in during the IV quarter of 2014 which were connected with the following problems (large water consumption, low temperature and number of accidents). However, to avoid the problem of water pipes freezing number of land cover raising and insulation activities were carried out. However, as a result of daily analysis of the system operation and frequent check visits it became possible to ensure water supply and in case of accidents to eliminate them quickly by involving additional forces from other sectors.

2.3.3 OPERATIONAL DIVISION During the IV quarter Operational division carried the detailed analysis of the data received via water meters and el. metering devices. Particularly the reports include the data received via loggers installed in main facilities and pumping stations not only in terms of produced water volume but also for the workload of each facility and actual energy consumption during the quarter. Detailed analysis of working hours and parameters of pumping facilities are carried out and are being compared with the time schedules of pumping units provided by the operation unit. The water volume produced by the water production facilities, which are equipped with loggers, the dy- namics of water flow in reservoirs have been studied online every day and are being compared with data received via pressures loggers installed in networks which reflects the time schedule of the following water supply sector. El. measuring devices with impulse output were installed on pumping facilities which enables to have the parameters of el. energy online for the aim of having more control over the process. The above mentioned activities will have continuous character to be applied in other pumping stations. .During the IV quarter of 2014, 17 675 kg of liquid chlorine and 12 475 kg of hypochlorite tablets have been used in the water supply systems for disinfection of the drinking water and washing of the systems.

2.3.4 SPECIAL WORKS IMPLEMENTATION

During the IV quarter of 2014 the main activities of the department were aimed at installation, regulation and maintenance of the devices operating with hypochlorite tablets, elimination of leaks from the DRRs and installation of floating valves. During the IV quarter “EASIFLO IP3” low power chlorination devices (4 unit) and dosage pumps (4 unit), were installed as well installation activities of chlorination devices in “Getapnya” p/s of Ijevan sector , “Kent axgbyur” and “Tsaghkahovit” C/Ss of Talin sector and Jrashen C/S of Spitak sector were carried out. New dosage pumps were installed in Golovino, Berd and Aramus C/ Tsakghkahovit C/S Ss. Jrashen new C/S Polymeric injections were carried in “Urtsadzor” DRR of Vedi sector where 2 l/sec of loss was being registered

Table 17. Installation of the eqiupment operating with hypochlorite tablets

Total installed Working Installed in 2014 Installed in IV quarter of 2014 43 35 8 4

18 Water distribution WATER QUALITY

2.4.1 DRINKING WATER QUALITY MONITORING

•.During the IV Quarter of 2014, according to the approved schedule, water quality laboratories have implemented the following activities

• examination of 209 samples of potable water taken from water intake points and pressure points before the distribution network • bacteriological examination of around 2 727 samples taken from the water intake points, before the distribution network and water supply distribution networks • defined 16 113 residual chlorine samples up to the distribution network and in distribution networks

Table 18. Water quality analysis at water intake points (underground and surfaces)*

Number of physicochemical Microbiological analysis analysis including generalized Number of planned Number of planned Regional Branch analysis samples samples actually taken North-West 47 48 48 South-East 70 70 70 Total 117 118 118

* (detailed information check on Appendix list page 93)

Water distribution 19 • 99.2% of water quality bacteriological indicators of taken samples correspond to norms

Table 19. Analysis of water taken from the pressure point, before the distribution network

Number of Microbiological analysis physicochemical Number of Number of Number of % of deviations analysis includ- planned samples actually deviations Regional Branch ing generalized samples taken analysis North-West 49 696 643 2 0.3 South-East 33 622 620 2 1.3 Total 92 1 318 1 263 4 0.3

* (detailed information check on Appendix list page 94)

Table 20. Water quality investigation in the distribution network*

Microbiological analysis Number of planned Number of samples Number of % of deviations Regional Branch samples actually taken deviations

North-West 882 882 1.9 0 South-East 432 432 0.0 17 Total 1 314 1 314 1.3

* (detailed information check on Appendix list page 95)

Table 21. Potable water disinfection control*

Number of residual chlorine analysis Before distribution network Within distribution network Water intake Deviation Total Under detection Total (Spring, WTP, PS) <0.3mg/l > 0.5mg/l) limit North-Western 6 018 313 13 2 378 34 South-East 5 019 124 9 2 698 80 Total 11 037 437 22 5 076 114

* (detailed information check on Appendix list page 96)

Analysis on radiation safety of 39 drinking water samples taken from water intake points according to general α-radioactivity and β- radioactivity indicators were carried out according to schedule agreed with sanitary services. All the studied samples were in accordance with sanitary and hygienic norms.

20 Water quality The control of sectors and subsectors laboratory activity has been carried out by water quality department. The works of “North-West” and “South-East” R/Bs centralized and sectors’ laboratories were checked: availability of schedules, methods and reagents, skills of analysis process, the accuracy of register book filling.

Internal testing of turbidity meter and chlorine defining field colorimeter was carried out as well as working condition of laboratory equipments was also checked. Meth- odological guides and assignments were given. Water quality control labo- Digital database of sampling points of drinking water ratory of Artashat town control in the serviced area of the Company is continu- ously updating. The geographical positions (GPS coordi- Internal testing of laboratory equip- nates) of sampling points are checked and adjusted on the digital map which ments enables better water quality control.

The meeting was organized with State department of Health Staff. The working process was discussed with the regional centers, their control regulations, water quality control schedules and compliance with international sanitary norms and rules.

2.4.2 WASTEWATER QUALITY MONITORING

Analysis of 9 samples of wastewater discharged to water objects via Gavar, Martuni and Vardenis wastewater treatment plants are carried out.

Field research

Water quality 21 Table 22. Gavar, Martuni, Vardenis WWTPs’ outlet Sewage water analysis

Concentration, mg/l BOD5, mg/l Suspendid Ammonium Nitrite NO2-, Nitrate NO3-, Phosphate WWTP Solids, mg/l NH4+, mg/l mg/l mg/l PO43-, mg/l

October November December October November December October November December October November December October November December October November December Gavar 62 66 78 48 145 76 24 26.5 20.6 0.8 0.1 0.0 5.9 4.5 0.7 6.5 9.6 7.7 Martuni 86 34 82 33 21 23 17 32.7 35.9 1.2 0.0 0.0 7.2 0.4 0.7 10.0 7.3 9.6 Vardenis 10 10 10 17 17 25 3.1 6.7 2.9 0.0 0.2 0.6 5.0 5.8 3.6 2.0 3.2 2.2

2.4.3 NATURAL RESOURCE UTILIZATION During the reporting quarter the natural resources utilization fee of the Company was equal to 4.1 mln AMD and nature protection fee was 7.1 mln AMD (about 3.8 mln AMD by «3» coefficient).

Table 23. Natural resources utilization and nature protection fees

Calculated natural resources utilization fee ( AMD) Calculated nature protection fee ( AMD) Sector Surface water Underground water Total By index «1» By index «3» Total

North-West RB Abovyan 0 000 327 186 327 186 0 000 0 000 0 000 Charentsavan 0 000 203 644 203 644 0 000 0 000 0 000 Hrazdan 3 942 267 662 271 604 368 562 619 833 988 395 Alaverdi 0 000 181 332 181 332 114 333 82 303 196 636 Spitak 0 000 68 670 68 670 91 651 17 830 109 481 Stepanavan 0 000 128 115 128 115 104 660 81 310 185 970 Tashir 0 000 51 246 51 246 9 083 0 000 9 083 Artashat 0 000 88 695 88 695 215 753 534 705 750 458 Echmiadzin 0 000 270 027 270 027 495 373 1 245 356 1 740 729 Masis 0 000 157 680 157 680 163 483 132 370 295 853 Vedi 0 000 123 779 123 779 54 489 0 000 54 489 Ararat 0 000 57 159 57 159 133 920 0 000 133 920 Ashtarak 0 000 371 336 371 336 55 397 186 921 242 318 Aparan 0 000 104 857 104 857 14 795 0 000 14 795 Artik 0 000 118 260 118 260 102 730 0 000 102 730 Talin 0 000 53 217 53 217 16 219 0 000 16 219 Ashotsk 0 000 59 564 59 564 4 362 0 000 4 362 Total 3 942 2 632 429 2 636 371 1 944 810 2 900 628 4 845 438 South-East RB Sisian 0 000 145 854 145 854 102 606 82 701 185 307 Goris 0 000 159 257 159 257 153 973 71 097 225 070 Kapan 103 379 57 947 161 326 391 435 467 213 858 648 Meghri 59 130 4 730 63 860 48 072 11 261 59 333 Eghegnadzor 0 000 59 130 59 130 55 843 57 463 113 306 Vayq 0 000 84 753 84 753 18 698 0 000 18 698 Jermuk 0 000 51 640 51 640 25 056 0 000 25 056 Sevan 0 000 151 767 151 767 116 019 0 000 116 019 Chambarak 0 000 12 812 12 812 3 613 0 000 3 613 Gavar 0 000 176 996 176 996 115 944 0 000 115 944 Martuni 0 000 130 086 130 086 51 042 0 000 51 042 Vardenis 0 000 116 289 116 289 19 951 0 000 19 951 Diligan 39 420 3 075 42 495 105 080 138 442 243 522 Igevan 0 000 43 796 43 796 158 356 58 291 216 647 Berd 11 826 788 12 614 21 213 0 000 21 213 Noyemberyan 0 000 43 953 43 953 11 363 0 000 11 363 Total 213 755 1 242 873 1 456 628 1 398 264 886 468 2 284 732 Grand Total 217 697 3 875 302 4 092 999 3 343 074 3 787 096 7 130 170

22 Water quality TECHNICAL DEPARTMENT

2.5.1 TECHNICAL INVESTIGATIONS, DESIGN

During the reporting quarter the following activities were implemented: • Preliminary and working designs were studied and discussed with consulting companies in the frames of the Loan project of Asian Development Bank (ADB) in order to improve water supply and wastewater system in settlements. -- Preliminary designs for 14 settlements in Shirak region -- Working designs for 8 settlements in Aragatsotn region and in Artik, Nor Kyanq, Vardaqar, Hovtashen communities Notes and suggestions on designs were introduced to the consulting companies in written form in order to take them into consideration. • Water supply problems of Mets Masrik, Eghegnavan and Lusarat communities to include them in AWSC service area in the retail price were studied. • Possibility of new water spring for drinking, domestic and maintenance needs of Dilijan WWTP was studied and final version was presented to IPCD for implementing it in the scope of loan project. • By the requirement of the Ministry of Nature Protection of RA conservation activities of 8 deep wells in Araratyan region was organized and implemented by “Hydro geological monitoring” SNCO. • By the requirement of the Ministry of Nature Protection of RA elimination of N15 deep well was carried out by the specialized organization on the contract basis. • At present the implemented activities of the contractor didn’t give any posi- N15 deep wheii tive result. N10 conserved deep well

Technical department 23 • Technical conditions of water supply for cottages being built in the territory of Karbi administrative area, Aragatsotn region were developed. • Water main passing through the territory of cemetery in Tumanyan town was studied and pass over suggestion was developed. • Complaints and inquiries raised by the inhabitants about the belonging of one of the deep wells and water main in Gandzak community was discussed with the stakeholders on spot and comprehensive answer was developed. • Water supply problem of Oshakan church complex was studied on spot with the head of diocese and problem solution was proposed to implement in the framework of existing loan project. • Destruction of structures in the area of “Kosh” PS for building “North-South” highway was studied and an agreement was reached to carry out coordinated activities. • The consequences of the accident of Kapan water main and damages caused by it were studied with the representatives of the Municipality on spot. • On the proposal of “Lotti Ingegneria” LLC water supply and wastewater Broken part of Tumanayan town system schematic trajectories of pipelines of adjacent or crossing the “Va- feeding pipe nadzor-Alaverdi-Georgia” border M6 interstate highway were studied and presented to AWSC. • Water supply problem of hotel complex being built in Halidzor community was studied and possible solution options were given. • Suggestion on amendments of manhole structures’ norms presented by the Ministry of Urban Development was studied and an opinion was expressed. • Schematic layouts of external water supply sys- § Ð ² Ú æ ð Ø àô Ô Î à Ú àô Ô Æ ¦ ö ´ À ø. ²ä²ð²ÜÆ æð²Ø²î²Î²ð²ðØ²Ü êÊºØ² tems and PSs were updated and clarified in order to up- §Ä³ÙÇ¦ úÎæ W=1x2000 Ë.Ù ö200-500ÙÙ date database.

ÎáÝï³Ïï³ÛÇÝ • Conceptual initial report on “Water supply and ö150ÙÙ æñÁÝ¹áõÝÇã 100 Ë.Ù ÇÝùÝ³Ñáë ö200ÙÙ wastewater systems improvement and development in äáÙå³Ï³Û³Ý rural areas of Armenia” was studied and commented. ´³ñÓñ É³ñÙ³Ý ¿É. »ÝÃ³Ï³Û³Ý (6 Ïì) ö150ÙÙ ö200ÙÙ ö300ÙÙ • The design on 2015 budget was developed. ÐÇåáùÉáñÇ¹Ç 1 3 Ñ³µ»ñ ö80ÙÙ ù. ²å³ñ³Ý • Reconstruction schemes of Ghazanchi PS and in-

2 4 ö200ÙÙ ö250ÙÙ stallation schemes of new pumps were developed. ö200ÙÙ §º½Ý³ÏÇ¦ úÎæ W=1x2000 Ë.Ù §º½Ý³ÏÇ¦ 1890 Ù ÇÝùÝ³Ñáë, é»½»ñí³ÛÇÝ Ï³åï³ÅÝ»ñ çñ³·ÇÍ ö200ÙÙ ö200ÙÙ

äáÙå»ñÇ ï»ËÝÇÏ³Ï³Ý ïíÛ³ÉÝ»ñ

N/N Ø³ÏÝÇßÁ H (Ù) Q (Ù³/Å³Ù) N (Ïìï/Å³Ù)

1 KSB MTSV 100/02-07.1 11.65 120 100 55 2 KSB MTSV 100/02-07.1 11.65 120 100 55 3 KSB MTSV 125/03-10.1 11.65 70 180 55 î»ËÝÇÏ³Ï³Ý í³ñãáõÃÛáõÝ / à²´ í³ñãáõÃÛáõÝ 4 KSB MTSV 125/03-10.1 11.65 70 180 55

Eznak pumping station

• In order to build the roofing of electrical substation of Fantan deep wells, area measurement activities were implemented and schematic layout was developed.

Ghazanchi, Ashotsq-model

24 Technical department 2.5.2 DIVISION OF CONTROL OVER CAPITAL EXPENSES

The following works have been carried out during the reporting period:

Based on the preliminary applications from the Regional Branches for the capital works, the applications for implementation have been studied, reviewed and submitted for approval.

Region Name of the works «South-East» R/B Gegharquniq Disconnection of cross passing sewer pipeline and connection of old ones of Yere- vanyan street of Vardenis town Vayots Dzor Rehabilitation of internal water supply network of «Dzagh ap » district of Getap community «North-West» R/B Lori Rehabilitation of pipeline 1st street of Saratovka community Ararat Rehabilitation of pipeline Gayi street of Norashen community Armavir Rehabilitation of Voskehat community street N12 Kotayq Rehabilitation of 12 th street pipeline of Kotayq community Rehabilitation of borehole area of Fantan community Shirak Rehabilitation of DRR of Saralanj community

The following works among the approved applications are still in the process.

Region Name of the works «South-East» R/B Syunik Rehabilitation of internal network (de63mm 1100m) and 14 household connection of Nshagortsner district of Agarak community Rehabilitation of internal network (de160-50mm 1700 m) and 26 household connections of Uyts community Construction of water meter chamber (3000x1500x1500(h) mm) on Geghi-WTP-Kapan water main Vayots Dzor Rehabilitation of internal water supply network (de90-32mm 1145m )of «Dzagh ap» district of Getap community and 60 household connections «North-West» R/B Ararat Rehabilitation of N16 and N2 streets internal network (de90-40mm 1135m) and 49 household connections of Khachpar community Shirak Rehabilitation of DRR of Saralanj community Kotayq Rehabilitation of borehole area of Fantan community Armavir Rehabilitation of internal network (de 50mm, 560m) of Arevadasht community and 78 household connections Aragatsotn Construction of pipelines (de50-32mm 2005m) and 35 household connections Kosh and Ujan communities

Technical department 25 * Rehabilitation of pipeline of Getap community ** Rehabilitation of pipeline of Voskehat community

The following works have been completed

Region Name of the works «South-East» R/B Tavush (D273x5մմ 200մ) Rehabilitation of «Mineral water» intake basin steel pipeline (D273x5mm 200m) feeding Bldan WTP of Dilijan town «North-West» R/B Aragatsotn Rehabilitation of distribution network pipeline (de110-63mm, 1305m) of Kosh community and 47 household connection Ararat Rehabilitation N16 street pipelines (de63-40mm, 420m) and 29 household connection of Khachpar community Rehabilitation Gayi street pipelines (de63mm, 200m) and 14 household connections of Norashen community Lori Rehabilitation of pipeline (de63-50mm, 1000m) of 1st street and 38 household community of Saratovka community Kotayk Rehabilitation of 12 th street pipeline (de50մմ, 200մ) and 12 household connection of Kotayq community Armavir Rehabilitation of 12 th street pipeline (de63mm, 380m) and 22 household connection of Voskehat community

• Completion certificates of capital activities, presented from the RBs on the basis of approved applications have been examined by the technical department and handed over to the Cost Con- trol Division. • Inspection visits and quality supervision was carried out -- The following works have been approved: -- Renovation activities of north-western corner room of the Com- pany’s 5 the floor carried out in the framework of the Contract N436/Ծ dated 29.10.2014 -- Conservation of artesian wells owned by the Company situat- ed in the administrative area of Ranchpar (Ararat marz), Araqs (Armavir marz) and Gay (Armavir marz) communities. *** Conserved well N 5 of Ranchpar community

26 Technical department NEW TECHNOLOGIES

2.6.1 INFORMATION TECHNOLOGIES

• During the IV reporting quarter SYSTEM CENTER 2012 program was installed. It enables entire control of security system. In the near future it’ll be possible to implement multiple reports of individual users, particularly about working time management, the amount of printed information and so on.

New technologies unit 27 • KERIO WIN ROUTE internet resource management program was acquired and applied. This program brings together multiple capabilities including network protection and safety, user access control by websites and limits and user browsing behavior control. VPN (Virtual private network) was also applied which provides interconnection of branches and laboratories with no fixed connection to link to head- quarter server (Vayq, Gavar TP, Vardenis TP and Martuni TP).

• During the IV quarter together with LOCATOR company it became possible to carry out automatic management of Aparan PS. Beginning from De- cember 15 the PS is managed in a fully automatic mode without any intervention. Relevant parameters are given online (height level of reservoir, working time, security maintenance). LONZA chlorine pumping equipment was added to SCADA system, which shows pumping quantity of chlorine online.

Automatic control of “Eznak” P/S of Aparan town

• Deep wells and open pipelines in the territory of Masis region was recorded by Hexadrone unmanned aerial vehicle. Video recording of other infrastructures will be continually carried out.

Dilijan reservoir-view from the top

Masis deep well- view from the top

2.6.2 WATER METERS AND LOGGERS

During the IV quarter 7 loggers were installed in internal networks for pressure regulation which enabled more accurate study of water time graphics for certain cities. As well as 35 water meters and loggers were replaced and repaired. Currently almost all loggers connected to SCADA system are working perfectly and there is a possibility to form reports according to water volumes.

Table 24 Total measuring With SCADA Through hand held device

Source 153 67 - Water supply Sectorization 15 2 10 Bulk 45 2 - Presure 48 28 22 Reservoir level 274 60 -

28 New technologies unit 2.6.3 MAPPING DIVISION

During the IV quarter a pilot project was implemented in Aparan town. Particularly Aparan water supply system map with its information database was transferred to SCADA system. SCADA system enables online access to water supply system scheme as well as to the information on piping and junction system for all users. This system will totally automate application of maps online.

Map of t.Aparan in Scada

New technologies unit 29 ASSET MANAGEMENT DEPARTMENT

2.7.1 ASSET MANAGEMENT

• Full package of documents for category change of Azatamut deep well land built in the framework of European Bank project was formed and presented to Ministry of Urban Development. A positive response was received after which property right state registration was implemented in Real Estate Ca- dastre State Committee.

• On October 2014 a meeting was held with RECSC chairman deputy and State Committee of Water Economy employees where registration procedure of objects in balance of AWSC was discussed. As a result of the discussion it was found out that Real Estate Cadastre State Committee develops a new property registration procedure according to which registration will be implemented in accordance with W&W systems. The department prepared group list of asset with or without property certificates and sent it to SCWS. These charts will be the integral part of the terms of tasks for the property registration’s contest in the next year.

• Reassessment activities of ineligible assets were carried out by inde- pendent company having expert qualification.

• For implementing further asset registration the entire asset lists were grouped together will serve as a basis for announced competition of asset registration. Non-operated WTP of Artik town

30 Asset management • In compliance with N49 command by General Director inventory of resources as well as its sorting by expiration was implemented.

• Land measurement activities of 3 deep wells in Ranchpar, 17 deep wells in Sayat-Nova, 11 deep well in Araks as well as of 2 deep wells in Gay and Hovtashat communities were implemented. Cadastral registrations are in the process.

• Measurement activities of new chlorine station being built in Artik Deep well in Ranchpar community town were carried out, after which registration of property rights in Real Estate Cadastre will be implemented

2.7.2 COMMUNITY ASSET REGISTRATION

Signing of free use Contracts with the Communities

Preparation activities were implemented and documents of 12 Communities were presented to the financial and accounting department to sign free use contracts and to make necessary transfer for cadastral registration, 10 of which are ready for the I phase of registration.

14 contracts have been signed with 3 phases in the Centre office of RA Real Estate Cadastre State Commit- tee. Property right state registrations have been done on the name of AWSC.

Free use and rent contracts were signed:

South-East RB - 1 free use contracts North-West RB - 13 free use contracts 299 free use contracts were signed with 206 communities

Documents of 17 communities are in the III phase of free use contract signing. The work is carried out with community leaders to finish the contract signing process.

A summary of assets was presented to SCWS On the base of property certificates data export of the length of internal network of 304 communities was implemented in compliance with SCWS 13.10.2014 N01/1948-14 instruction. The data of those communities which hve not signed the contracts were received from inventories.

Visits to communities Visits were implemented to a number of communities (Hayrivanq, Haytagh, Urtsadzor, Ararat, Taperakan villages) for contract signing negotiations with community leaders. Phone message lists were formed and presented to 6 community leaders about a number of communities. The department took part in consultation with aldermen of Arevatsag, Aqori, Qarkop and Karmir Agheg communities about decision making process and free use contract signing. An agreement has been reached with community leaders about solutions of a series of questions as well as about purchasing of property certificates for internal networks.

Inclusion of new communities Written responses were formed and sent to a number of community (Goravan, Lernanist, Arevacag, Cakh- kunq, Lusarat ...) leaders in order to include inter-communal network into AWSC service area.

Asset management 31 TRANSPORTATION DIVISION

Gas filling system: During the IV quarter the transport facilities equipped with gas bottle systems and operating with gas have saved 5 000 000 AMD due to the differences of natural gas and petrol prices.

Maintenance system: Transport Department implemented the annual technical examination activities of 110 vehicles. Transportation division of AWSC regularly organizes and implements repairing activities of those vehicles of RBs in Yerevan, which have on-site repairing difficulties.

Permissions: 67 driving permissions for prolongation and 64 acquisition of new permissions of machinery mechanisms equipped with gas bottle system were implemented.

Preparation for winter: Transport Department organized and carried out required activities for safe operation of vehicles during winter.

Budget 2015: Repair and maintenance of vehicles as well as acqusition of neccesary tires, batteries, fuel for 2015 were implmented by the Department.

Brake system repair of Technical examination of CASE excvator CAT excavator

Loading activities of Repair activities of UAZ snowmobiles on KAMAZ vehicle vehicle

32 Transportation WATER REMOVAL DIRECTORATE

3.1 Wastewater services...... 34

3.2 WWTPs and pumping stations ...... 35 3.1 WASTEWATER SERVICES

During the reporting period sewerage pipeline repairing and cleaning activities were implemented in all cities and villages supplied by AWSC.

• Sewerage pipeline of D=250- 300 mm, L=510 m length was built in Jalalyan, Garegin Njdeh and Kanayan streets of Aparan town, where sewerage system was missing.

Construction of sewerage pipeline in Jalalyan street, Aparan town Construction of sewerage pipeline in Knayan street, Aparan town

• In a short period of time the employees of “Sevan” branch found and eliminated damaged metallic sewerage pipeline in Sayat Nova street, as a result of which sewage came out from the manholes and over- flowed the area. Ac- cident elimination activities in Sayat Nova street, Sevan town

• Identification of manholes hidden beneath asphalt was implemented after which cleaning activities were carried out in Teryan street of Ejmiatsin town, Perch Proshyan street of Ashtarak town and in Qochar street of Charentsavan town.

Cleaning activities of sewerage pipeline in Cleaning activities of sewerage pipe- Qochar str., Charentsavan town line in Teryan str., Ejmiatsin town

During the reporting quarter

cleaned - 67.2 km of sewers and 425 manholes repaired - 75 (1 156 m) sewers and 71 manholes at the expenses of current maintenance eliminated - 1 917 blockages without additional investment

Table 25. Analysis of wastewater network Regional branch Collector Sewerage Total Accident Cleaned Number of Cleaned km network km unit/km network accidents sewer pipe- km % line/ km North-West 190 1 092 1 281 1.0 4.6 1 279 59

South-East 140 717 857 1.4 1.0 1 209 9

Total 330 1 809 2 138 1.2 3.1 2 488 68

34 Water removal directorate Table 26. The lenght of cleaned sewerage Table 27. Number of repairs in wastewa- pipelines /%* ter collectors and elimination of clogges in manholes* III quarter October November December IV quarter III quarter October November December IV quarter 4.6 4.6 1 275 1 279 km km 1 149 1 209

1.6 1.6 1.4 1.4 452 km km 432 435 km 0.6 0.2 km 0.2 1.0 392 388 389 km km km km

North-West South-East North-West South-East * (detailed information check on Appendix list page 98) * (detailed information check on Appendix list page 98)

3.2 WWTPs AND PUMPING STATIONS

• Internal and external walls of the Sewerage Pumping Stations (N3,N5) of Gavar and Sevan towns were decayed because of wet and cold weather conditions. All metallic materials as well as pumping pipes were corroded because of the fric- tion of aggressive gas and sewage. In order to eliminate the above mentioned flaws external and internal walls were painted with anticorrosive paint. After mending activities of Gavar SPS During mending activities of Gavar SPS

• 35 KW power pump of Wilo model of Sevan N5 WWPS was burnt because of the high variation in electricity. It was repaired in a short term in factory conditions. Repaired pump was installed and tested. Now it works properly. All pumps of Sevan WWPS were removed from the holes for maintenance. Hermeticity of pumps and cables, levels of oil and antifreeze were checked, condensate was emptied from pumps’ outputs as well as other routine activities were implemented. During the maintenance of Sevan WWPS pump During the maintenance of Sevan WWPS pump

• In the framework of “Armenian Small Municipalities Water Project” me- chanic WWTP was built and put into operation in Jermuk town with the support of European Bank for Recon- struction and Development (EBRD). High quality German Huber equipment was installed in above men- WWTP in Jermuk town tioned WWTP which work is fully WWTP in Jermuk town automated.

Water removal directorate 35 Table 28. Waste water treated volume (m3) per month by mechanical WWTP

Name III quarter October November December IV quarter (m3) (m3) (m3) (m3) (m3) «Gavar» WWTP 135 648 62 750 64 500 62 614 189 864

«Martuni» WWTP 365 673 94 470 113 114 121 685 329 269

«Vardenis» WWTP 436 018 168 649 168 358 139 684 476 691

Total 937 339 325 869 345 972 323 983 995 824

Table 29. Consumption of el.energy by month

Name III quarter October November December IV quarter (kW) (kW) (kW) (kW) (kW) «Gavar» WWTP 6 818 2 996 2 786 2 916 8 698

«Martuni» WWTP 4 303 2 019 2 486 2 439 6 944

«Vardenis» WWTP 23 007 11 952 12 845 10 740 35 537

Total 34 128 16 967 18 117 16 095 51 179

Table 30. Waste water evacuated volume (m3) to main collector from Sevan Pumping stations

Name III quarter October November December IV quarter (m3) (m3) (m3) (m3) (m3) «Sevan» N3 p/s 49 385 14 177 12 307 15 086 41 570 «Sevan» N4 p/s 16 940 6 159 6 821 7 843 20 823

«Sevan» N5 p/s 22 358 9 337 9 430 7 824 26 591

«Gavar» p/s 1 296 8 200 3 700 3 985 15 885

«Vardenis» p/s 0 34 899 14 800 13 900 63 599

Total 89 979 72 772 47 058 48 638 168 468

Table 31 Consumption of el.energy in Sevan waswastewater pumping station

Name III quarter October November December IV quarter (m3) (kW) (m3) (m3) (m3) «Sevan» N3 p/s 9 940 3 000 3 360 3 860 10 220

«Sevan» N4 p/s 4 043 1 470 1 628 1 872 4 970

«Sevan» N5 p/s 5 714 2 325 3 311 4 188 9 824

«Gavar» p/s 611 816 922 617 2 355

«Vardenis» p/s 0 3 599 1 776 1 786 7 161

Total 20 308 11210 10 997 12 323 34 530

36 Water removal directorate ADMINISTRATIVE AND FINANCIAL DIRECTORATE

4.1 Finance and accounting...... 38

4.2 Procurement ...... 41

4.3 Legal and insurance...... 42 4.1 FINANCE AND ACCOUNTING

During the IV quarter financial and administrative directorate implemented the following activities:

Starting from the first of October 2014 procurement and warehouse management functions were assigned to Administrative and Financial Directorate in the framework of which “Professional group” and evaluation committee was established in accordance with General Director orders and the activities were carried out according to new approved regulations.

• As a result of extensive discussions and implemented activities Company’s main document; financial plan of 2015 was submitted to Directors for further approval. • In the framework of loan and grant projects through foreign donors, payments for implemented work, submission of reports to different departments and corresponding calculation investigation and verifica- tion of more than 18 contractors and suppliers of 23 completion certificates (2 686 234.930 AMD) were implemented. • Necessary accounting formulations were formed for new structures built in the framework of loan and grant projects supported by international financial institutions. They were recognized as separate main means according to final regulations and relevant references.

Table 32. AWSC main expenses for the 4th quarter of 2014 (mln. AMD)

Main expenses (including VAT) October November December Total IV quarter

El.energy 111.8 128.1 101.7 341.6 Fuel 28.5 18.4 24.4 71.3 Current repair material costs (without fuel) 25.5 7.8 31.8 65.1

Chemicals (chlorine, chlorine tablets, reagents) 12.2 0.4 7.0 19.6 Salary (including income taxes, social security payments) 182.5 191.5 206.3 580.3 Purchased water and wholesale wastewater expenses 14.2 14.8 0.3 29.3 VAT, other taxes & mandatory payments 11.2 0.1 1.6 12.9

Table 33. HO main expenses for the 4th quarter of 2014

Amount expended by the company Period including Total payments from subsidy from own revenue thous. AMD % thous. AMD % October 853 431 440 997 51.7 412 434 48.3 November 425 244 - 0.0 425 244 100.0 December 486 371 3 495 0.7 482 876 99.3 Total IV quarter 1 765 046 444 492 25.2 1 320 555 74.8

38 Administrative & financial directorate Table 34. Subsidy from RA Government

Month Received amount Coms Comments mln AMD January 245.0 20.17 salary 58.59 income tax 100.0 Electric network of Armenia 1.51 other taxes 64.73 other payment February 279.12 32.84 salary 200.0 Electric Network of Armenia 6.91 Branches Opetational expenses 39.37 other payments March - - - April 279.96 171.93 EBRD credit payment 30.62 salery 15.0 income tax 62.41 other expenses May 108.04 81.71 salery 0.25 income tax 4.5 Branches Opetational expenses 21.58 other payments June 73.84 45.73 salery 28.11 other payments July - - - August 116.85 34.34 WB credit payment 37.21 salary 15.0 income tax 9.4 branches operational expenses 20.9 other payments September - - - October 441.0 2.85 salary 312.59 EBRD credit payment 125.56 WB credit payment November - - - December 3.49 3.49 WB credit payment TOTAL AMOUNT 1 547.3 484.51 EBRD credit payment 163.39 WB credit payment 251.14 salary 300.0 Electric Network of Armenia 20.81 Branches Opetational expenses 88.84 income tax 1.51 other taxes 237.1 other payments

Administrative & financial directorate 39 Table 35. Information concerning incomes and expenses of AWS CJCS in 4th quarter of 2014

Current expenses

Proceeds meters)

N H/O from main

Total

activity Subsidy Total income Total Total expenses Total of water Current expenses Taxes Other Other Income Net salary Payment salary Net Received from other Received Covering payments activity (including sell Electricity North–West Region BRANCH 1 Abovyan 788 091.3 87.0 788 178.4 22 594.5 182 721.4 7 230.5 7 230.5 212 546.4

Total 788 091.3 87.0 788 178.4 22 594.5 182 721.4 7 230.5 7 230.5 212 546.4 South-East Region BRANCH 3 Sisian 362 617.8 0.0 362 617.8 13 500 131 597.3 14 432.3 14 432.3 159 529.6 Total 362 617.8 0.0 362 617.8 13 500 131 597.3 14 432.3 14 432.3 159 529.6

Total from 1 150 709.1 87.0 1 150 796.2 36 094.5 314 318.7 21 662.8 21 662.8 372 076.0 Branches

Total Head 106 132.1 444 491.8 33 331.1 583 955 29 473.1 105 318.7 341 568.4 160 695.3 12 902.0 441 646.1 301 366.7 1 258 178.5 1 392 970.4 Office

MAIN 1 256 841.2 444 491.8 33 418.1 1 734 751.2 65 567.6 419 637.4 341 568.4 160 695.3 12 902.0 441 646.1 323 029.5 1 279 841.4 1 765 046.4 TOTAL

See also below Diagram-22

Table 36. Cash flow

INCOMES OUTCOMES + - = 1 840 451.2 1 870 746.4

BANK BANK IN CASH 1 870 746.4 IN CASH 1 840 451.2 30.09.2014 30.09.2014 Income tax 34 667.8 From Branches 160 695.3 4 372.6 (main activity ) 1 150 709.1 Salary to Branches From Budget & other 314 318.7 BANK org. Centr. Payment 4 372.6 BANK 106 132.1 Taxes Payment 12 902.0 34 667.8 Subsidy 444 491.8 Centr. Procurement 323 029.5

From other Current Expenses Debtors 33 331.1 65 567.6

El. Consuption From water meters sales 341 568.4 87.0

Credit Acquittant 441 646.1 From Bank 105 700.0

Staff Salary 105 318.7 Credit** 0 Bank 105 700.0

* Internal Cash Flow isn’t including in the Table 16

40 Administrative & financial directorate 4.2 PROCUREMENT

Table 37

N Procurement Amount AMD

1 Car services, petrol diesel and gas 114 399 913

2 Pipes, fittings, valves and other 2 557 655

3 Water chlorination 68 000

4 Office supply, IT and cellular phones 2 376 624

5 Safety devices 4 767 040

6 Equipment for works 2 444 600

7 Other works/ goods including 1 033 950 • furniture • stationery goods • investment programs • preparation of the IC program additional module • jalousie • cutting discs for the regions • survey works

8 Echmiatsin Training Center 40 000

9 Laboratories 701 334

10 Publications and TV broadcasting 665 000

11 WWTP works 265 284

TOTAL ALLOCATED 129 319 400

Administrative & financial directorate 41 4.3. LEGAL AND INSURANCE

Legal

During the reporting period the legal department implemented the following activities • The department has taken part in contract, instruction and command signing processes as well as in development activities of government decisions. • To provide representation in various governmental agencies, communities and law enforcements, 32 credentials were formed and presented to General Director for further approval. • Consultation and direct participation in acquisition, registration and alienation of assets. • Necessary registrations resulting from organizational structure were implemented in State Registry of Legal Entities. • Company’s interests were presented in civil first instance and apeal courts and in administrative first instance and apeal courts.

1 189 cases with 394 cases with 25 552 859 AMD total number of total number of was repaid as a result of different actions AMD 196 017 100 AMD 27 759 700 of legal character including were submitted were satisfied previous pending cases. to the court. by the court.

Insurance

During the reporting quarter 7 insurance accidents have occurred. Damages caused to the company were recovered due to implemented activities. The company has received insurance compensation of 4.040.240 AMD for accidents, 1.821.000 AMD of which in the framework of volunteer insurance of vehicles, 503.240 AMD to AWSC and 1.716.000 AMD compensation to the third parties for caused damages. During the reporting period the department presented company’s interests in civil first instance and appeal courts, coordinated RB’s lawyers activities, organized company’s asset insurance as well as provided legal advice to directorate and RBs.

42 Administrative & financial directorate INTERNAL CONTROL DIRECTORATE

5.1 Cost control and analysis...... 44

5.2 Control of machinary-mechanisms ...... 44

5.3 Commercial control ...... 44

5.1. COST CONTROL AND ANALYSIS • During the IV quarter of 2014 control and analysis has been done over the expenses per budget articles of the Company’s HO and RBs. Necessary analyses have been made: accounting data has been compared with current and previous budget articles of expenses, appropriate analysis have been made and relevant conclusions and proposals submitted. As a result of control during October-December of 2014 the expenses related to tires and batteries of machinery-mechanisms were reduced. • Necessary documentation and target use analysis of financial means for capital works carried out in R/Bs by the Company’s own means have been controlled and necessary conclusions were submitted. • Money transfers implemented by Regional Branches were analyzed and controlled as well as reports were prepared. The procurement process of HO and regional branches were accounted according to financial plan. • Telecommunication (stationary and cellular), internet and Mobitowebe program maintenance and operation expenses have been controlled and analyzed per individual telephone numbers. • A bulletin on monthly salaries submitted by the regional branches were summarized, analyzed and compared with the indicators foreseen by the staff list. • Detailed accounting and analysis of electricity consumption has been continued according to each elec- tronic metering device. Several shortcomings were revealed and eliminated. • The mileage of machinery-mechanism or the working hours were analyzed and compared with the costs. Costs of 1km share according to vehicle type were calculated. The costs of 1 km and 1 hour of work were reduced during September-November in comparison with June-August.

5.2. CONTROL OF MACHINARY-MECHANISMS Daily control of transportation means and machinery-mechanisms through Locator monitoring system was exercised and weekly reports about target use, speed control as well as monthly reports about working hours were developed. Inspection visits to structural units were made with Locator monitoring system specialists for the aim of equipment maintenance, repairing or replace- ment, checking of the seals and sealing process. Table 38. The analysis of the costs in regard to machinery-mechanisms mileage and working hours Actual costs (ware parts, repairing, Mileage Worked hours maintenance) 000 AMD 000 km 000 hour 2014 June-August 44 066.6 751.1 13.9 2014 September-Novemeber 38 790.8 738.8 14.2 Difference/2-1/ (5 275.8) (12.2) 0.3 Difference /%/ -12.0% -1.6% 2.3%

5.3. COMMERCIAL CONTROL During the reporting period the commercial controllers of Internal Control Directorate made inspection visits to number of serviced areas for the aim of detecting illegalities, bypass connections and other violations. Visits were made according to list of customers provided in advance who had suspicious consumption, and as a result of taken measurements about 51 violations were registered and relevant protocols were prepared. During the reporting period 2 mln AMD out of additional 3 mln were already charged. Being loyal to Com- pany’s adopted policy and as a result of consistent work all the consequences of the registered violations were eliminated. In the future the visits of controllers to customers houses will have a continuous character which has its impact in detection of various type of violations and as well as in terms of reducing these type of phenomena.

44 Internal control directorate HUMAN RESOURCE DIRECTORATE

6.1 Human resource activities...... 46

6.2 Training Center ...... 47 6.1 HUMAN RESOURCE ACTIVITIES

During October-December of 2014 Human resource Directorate continued its consistent activity by con- tributing to development of the Company and implementation of the projects.

During October-December of 2014 number of discussions were held with the HR responsibles of the Company’s R/Bs and Lori WS” CJSC, “Shirak WS” CJSC, “Shirak WS” CJSC for the aim of creating a unified documentation system. The department ensured the preparation and submission of reports to National Statistical Service of RA, Tax Service and other state departments in due manner. During the reporting period the budget discussion and planning was done, correspondingly approving the staff structure and staff list of the regional branches. During the current reporting period “North-West” branch turnover was analyzed which will continue during the next quarter.

As a summary of 2014, New Year event was organized with Trade Union.

Table 39. Average number of company employees Table 40. Total number of employees 1400 1 303 by months 1300 1200 1100 October 1000 November 900 800 December 700 663 1300 600 501 500 1304 400 300 1304 200 139 100 1299 1300 1300 1302 1303 1304 Head Office North-West South-East Total

Table 42. Gender break down Table 41. Gender distribu- by branches tion of “Armenian Water and 600 man Sewerage” CJSC staff 500 496 woman 400 387 300 200 167 113 78 100 61 0 74 % 26 % North-West South-East Head Office

46 Human resource management department 6.2 TRAINING AND DEVELOPMENT CENTER

During the IV quarter of 2014 Training and Development Center organized and implemented trainings for the Company head office, regional branches’ employees as well as for the commercial employees of “Lori WS”, “Shirak WS” and “Nor Akunq” CJSC.

Number of employees from head office management staff participated in international trainings and seminars.

Wastewater Director and WWTPs staff took part in training program Management staff training organized in SAUR SAS head office. Automatic control system training of “Drone” device application

During the reporting period in total 18 employees from commercial, management and wastewater areas have passed professional trainings.

Table 43. List of the trainings organized during the 4th quarter of 2014

Number of Number Name of the trainings Training Theme participants of days IT staff training Automatic control system training of 1 10 “Drone” device application HR staff training Management staff training 1 6 Outreach training of HR staff Negotiation skills for working atmosphere 1 5 training WWTPs and wastewater staff Training program for Wastewater and 1 3 training WWTPs management staff took organized in SAUR SAS head office.

Lori WS” CJSC, “Shirak WS” Training of commercial software 12 1 CJSC, “Shirak WS” CJSC commercial staff training Technical staff training Geographic Information System and dis- 1 3 tance sounding ADB management staff training International forum of efficient project 1 3 management

Human resource management department 47 QUALITY, SAFETY AND ENVIRONMENT DEPARTMENT

7.1 Quality management...... 48

7.2 Safety management ...... 49

7.3 Document management and archiving ...... 49

7.1 QUALITY MANAGEMENT

Based on 4.2.1, 4.2.3 and 4.2.4 requirements of ISO 9001-2009 standards the department developed the following documents

• Company’s edited documentation management procedure • Filling and registration procedure of procurement request • Organization procedure of medical examination of some professions • Instruction on safe transportation of liquid chlorine • Work Safety instruction in laboratories • Sample form of the notebook for analysis registration • Guideline–brochure on safety for the staff involved in repairing process • Edited introductory instruction document of the staff • Draft of the photometric method for defining free and combined chlorine in drinking water • Some order drafts of General Director. • Financial plan draft of QSE Department for 2015.

48 Quality, safety & environment department 7.2 SAFETY MANAGEMENT

Safety specialist continued evaluation, prevention of safety risks. The installation of warning signs, safety instructions was implemented in HTSs.

Inspection visits Inspection visits were made to about 70 facilities (HTS, administrative building) according to safety visits schedule approved by General Director for the aim of risk assessment, mitigation and prevention. At the same time implementation quality of safety instruction requirements during the rehabilitation process were studied, instructions on efficient implementation on safety process (particularly application of PPM, mark- ing of trench parameters, safe operation of the excavator) were given on the spot persons. Protocols were prepared on the shortcomings after the visits and the responsible for their elimination and timelines were set.

Provided and used PPM and other accessories 300 winter uniforms and shoes, 150 road safety cones and other PPM were provided to exploitation staff for ensuring safe work.

Application of signs and labels for safety risks prevention The signs and labels were patched in newly constructed WWTP equipments, technological units and administrative part in Jermuk town together with Wastewater Directorate. Totally 150 signs and labels were applied

Testing of fire alarm systems and technical investigation of the elevator Monthly testing of fire alarm transmission automated system was carried out in HO and Central archive together with the specialist “SOS Systems”. According to contract signed with the specialist of “Verelak montazh” LLC monthly technical inspection of passenger lift was carried out.

7.3 DOCUMENT MANAGEMENT AND ARCHIVING

During the quarter 881 incoming and 777 outgoing documents were registered and were processed according to documentation management procedure. During the same period 12 order of General Director were issued (except personnel orders) and 157 contracts and agreements were signed. • 163 documents were handed to Central Archive. • 5242 incoming and outgoing documents of 2010-2011 were digitized. • During the quarter 49 requests were accepted for the provision of archival documents and necessary information was prepared on the latter.

Quality, safety & environment department 49 PUBLIC RELATIONS DEPARTMENT

8.1 Management meeting...... 50

8.2 External relations...... 52

8.3 Public relations programs ...... 52

8.1 MANAGEMENT MEETINGS

On November 20th, 2014 AWSC Management Contractor, SAUR French group celebrated the 10th anniversary of operation in Armenia. On this occasion SAUR President Mr. Jerome Le Conte, the international director, Mr. Michelle Fourre and other colleagues from SAUR head office visited Armenia. Prior to celebrative event, the top management of SAUR had meetings with the President of the Republic of Armenia, the Prime-Minister and the Catholi- cos of all Arme- nians. They dis- Meeting with the Prime Minister of Armenia cussed the main results of 10 years operation in Armenia and possible future collaboration points. Meeting with the Catholicos of all Armenians

50 Public relations department The celebrative event hosted government officials, community leaders, partners, customers and civil society representatives. During the evening the General Director and Contract Manager of AWSC, Mr. Lorin brief- ly summarized the core activities of operation of 10 years and offered to watch a short movie that presented these accomplishments. Commercial and exploitation initiatives as well as corporate social responsibility projects were also show- cased at the event. The company received various congratulatory messages from the invitees.

SAUR President’s welcome speech

AWSC General Director presenting the 10 years activities

Guests of celebratory event On December 17th, 2014 AWSC General Director, Mr. Lorin took part in the meeting with the EU Del- egation in Armenia in the city of Jermuk. The EU Delegation in Armenia invited journalists to Jermuk to participate in the launching ceremony of the new waste water mechanical treatment plant. The plant was built within the framework of “Armenian Small Municipalities water Project” financed by the European Union, European Bank of Reconstruction and Development, European Investment Bank and the government of the Republic of Armenia. The aim of the project is the reconstruction and modernization of water, wastewater (sewage) and water treatment plants operated by Armenian Water and Sewerage CJSC that serve 17 towns in 7 provinc- es of Armenia. The program aims to increase the quality of services to about 300,000 residents, by significantly extend- ing drinking water supply, which now is averaged to over 17 hours per day and ensuring water quality’s full compliance to the international standards.

On December 19th, 2014 AWSC General Director Meeting of EU Ambassador to met with the management staff of the company. Armenia, AWSC General Director Main topic of the meeting was the wrap-up of ac- and Jermuk Mayor with journalists tivities of the year. in Jermuk Waste Water Treatment Plant Mr. Lorin presented the main accomplishments of the year and presented objectives of 2015. The management staff allocated time to discuss commercial tasks of branches and sectors for the up- coming year. The participants of the meeting also discussed the specifics of investment projects and Mr. Lorin answering to jour- regional inquires. nalists’ questions

Public relations department 51 8.2 EXTERNAL RELATIONS On October 4th, 2014 AWSC employees took part in internal football tournament. Each year AWSC regional branches and Head Office form teams and play together. This tournament is General Director’s initiative and for the past 9 years it contributed to formation of good and friendly relations among company employees. In addition to football tournament, where man employees play, there were a checkmate, basketball and rope pulling competitions, where female employees also took part. At the end of each tournament employees received certificates and awards. This kind of events create healthy atmosphere that con- tributes to gender equality and sport- ive spirit in the company.

Football tournament

Like in past years, this year also AWSC organized a special event for socially in need children. However before the event the Public Relations Department organized a donation of clothes, toys and other goods for children. During two weeks AWSC employees donated many clothes and toys for orphans. These goods, together with Christmas chocolates were taken to the Christmas event. AWSC Public Relations department collaborated with Nunyos NGO and organized the Christmas event for 100 orphans from a regional orphanage. The event was organized at Yerevan Puppet Theatre with special decorations and celebrative mood that created a special atmosphere. AWSC Operations Director and several female employees took part in the event. To welcome guests children had prepared and beautifully presented poems and songs. After the performance Santa Claus came and AWSC employees distributed Christmas presents to children. At the end of the event children were served lunch. Certainly, this event brought joy and happiness to the orphans and once again valued the importance of corporate social responsibility.

Children receiving the Santa gifts 8.3 PUBLIC RELATIONS PROGRAMS

On November 15th, 2014 AWSC PR department organized the 25th drawing of lots for the regularly paying customers who follow the new criteria of the withdraw. Ac- cording to the criteria the customers had to send their water meter data to 8171 SMS number or via registering it at the AWSC website.

AWSC General Director, Commercial director and head of PR department and took part in the withdraw which was live broadcasted on the Armenian Second TV Chanel. With the help of a special computer program, on co- incidental basis, five winners were chosen and were awarded with 150 000 AMD during the celebration of 10 years opera-

tion of SAUR in Armenia. Awards giving ceremony at AWSC head office

52 Public relations department INVESTMENT PROGRAMS COORDINATION DIRECTORATE

9.1 World Bank loans...... 54

9.2 Asian Development Bank loans...... 57

9.3 European Bank for Reconstruction and Development ...... 64

9.4 KFW / European Investment Bank / European Union ...... 66 WORLD BANK LOANS

Municipal water project funded by the World Bank

Contract. On 24 February 2012 the Republic of Financial means. 18.0 mln USD, from which IBRD Armenia and the International Bank for loan – 15.0 mln USD, RA co-financing – 3.0 mln reconstruction and development (IBRD) USD. The Loan declared effective on 23 June 2012. signed the Loan Agreement (Loan num- The Project completion date is 30 June 2015. ber 8129-AM) and on the same date the Project Agreement was signed between the IBRD and “Armenian Water and Sewerage” CJSC for implementation of Municipal Water Project.

Masis– valve chamber

Ashtarak –installation of pipe

Procurement procedures Table 49. Contracts signed

Contract ref Contract description Signing date MWP-B2.6/2-7-1 Procurement of 15 small vehicles 20.10.2014

54 Investment programs coordination directorate Table 44. Physical implementation of works

Implemented works as of Volumes of Works acc.design Completed up to day IV Q 2014

Construction site (pcs) (pcs) (pcs) Water mainWater (m) mainWater (m) Water mainWater (m) Water meter chambers chambers meter Water chambers meter Water chambers meter Water House (m)connections House (m)connections House House (m)connections House Distribution network (m) network Distribution (m) network Distribution Distribution network (m) network Distribution Package 1 Masis town 1 000 15 400 5 900 600 3 363 275 55 3 337 19 232 3 885 715 Ayntap village 1 400 14 300 10 800 1 300 21 13 1 390 16 670 7 955 1 201 Hayanist village 1 000 9 100 5 600 640 900 8 549 2 884 391 Dashtavan village 3 800 1 300 250 5 340 1 320 250 Darbnik village 5 500 2 000 300 5 843 1 895 265 TOTAL 3 400 48 100 25 600 3 090 3 384 275 68 5 627 55 634 17 939 2 822 Package 2 Ashatarak town 14 100 10 200 1 100 840 140 15 310 3 165 600 Ohanavan village 2 500 10 200 3 800 535 20 10 661 3 100 450 Karbi village 1 800 4 600 2 000 250 160 574 100 6 003 1 579 230 Mughni village 1 900 8 300 3 000 360 1 719 9 541 2 120 Sasunik village with Karin 10 000 2 400 285 9 049 1 500 260 district TOTAL 6 200 47 200 21 400 2 530 1 879 1 414 260 50 564 11 464 1 540 Package 3 Aygeshat, Dasht, Shahumyan, Norakert villages external 2 300 1 150 system Etchmiadzin town 30 900 25 200 2 700 3 760 2 852 445 27 677 12 811 1 814 Zvartnots district 6 300 4 100 590 8 1 174 6 786 3 416 543 TOTAL 2 300 37 200 29 300 3 290 3 760 2 860 446 1 324 34 463 16 227 2 357

Environemental issues

In the reporting period the following activities on environmental issues were done: • During the reporting period of project implementation the supervision on environmental impact mitigation measures and safety in the frame of “Masis town and nearby four villages”, “Echmiatsin town and nearby four villages” and Ashtarak town and nearby four villages have been done. No incidence of environmental damage has been recorded. Photos taken at construction site are presented below presenting compliance on environmental mitigation measures and human health and safety rules.

--t. Echmiatsin, noise prevention --v. Mughni, worker in safety uniforms --t. Echmiatisn, first aid kit in the construction site --t.Ashtarak, traffic regulating road signs

Investment programs coordination directorate 55 t. Echmiatsin, safety tapes

t. Echmiatsin, workers in uniforms

Social and gender issues

Beneficiary feedback and grievance redress mechanisms: Customers have multiple ways of providing feedback on the Project, including through AWSC Customer Service/Calling Centre, a telephone hot-line and by email. All project work sites include signboards with this contact information for the AWSC, as well as supervising company’s and contractor’s contact information. On the top of the above mentioned, the “Complaints Log” was provided to the foremen in the construction sites, for registering any complaints, suggestions and dissatisfactions. The Consultant’s technical supervisors and AWSC Customer Service/Calling Centre staff also were provided with Complaints Log. For this reporting period there was no any complaint. During the reporting period accidents and incidences of harm to humans weren’t registered. No resettlement or land acquisitions were envisioned under the Project and OP/BP 4.12 was not triggered. No incidences of temporary or permanent land acquisition or resettlement have taken place during Project implementation. Consequently, any social impact does not register and there are no people/households af- fected by project-related changes in use of land, water, natural resources, or income losses. Gender issues are always in focus. All data collected by the project continues to be disaggregated by gender.

Table 45. NUA and NRA indicators

Number of people in urban areas Number of people in rural areas Piped households (customers) with AWSC NUA/NRA updated for reporting Subproject/ provided with access to improved water provided with access to improved water connection that are benefiting customers* period Communities sources under the project/ NUA* water sources under the project/ NRU* from rehabilitation works undertaken by the project** male female total male female total male female total Masis 8 933 10 115 19 048 5 441 2160 / 1435 Ayntap 3 529 3 823 7 352 1 979 1300 / 1201 Darbnik 414 523 937 236 330 / 265 414 523 937 Dashtavan 834 941 1 775 412 245 / 250 834 941 1 775 Hayanist 954 1 092 2 046 413 304 / 391 954 1 092 1 046 Ashtarak 9 623 10 877 20 500 6 555 1300 / 600 Carbi 836 964 1 800 336 250 / 230 Ohanavan 1 306 1 292 2 598 507 536 / 450 Sasunik (Karin) 1 612 1 941 3 553 4 285 / 260 Mughni 547 653 1 200 381 360 Echmiadzin 26 812 30 788 57 600 14 783 3290 / 2357 Aygeshat 1 021 1 024 2 045 328 Dasht 486 523 1 009 228 Shahumyan 936 984 1 920 392 Norakert 1 612 1 628 3 240 544 * Source: AWSC Commercial Department as of 31st December 2013 **Source: Detailed design of each subproject, Book 5 Red: project completed by the end of December 2014

56 Investment programs coordination directorate ASIAN DEVELOPMENT BANK

Water supply and sanitation (sector) project - additional financing funded by the Asian development bank

Contract. On 03 May 2012 the Republic of Armenia Financial means. 50 mln USD, from which and the Asian Development Bank (ADB) signed the ADB loan - 40.0 mln USD, RA co-financ- Loan Agreement on the implementation of “Water ing- 10.0 mln USD. The loan was declared Supply and Sanitation (Sector) Project-Additional effective on 14 September 2012. The Proj- Financing. ect completion date is 30 April 2017.

Procurement procedures Table 46. Contracts signed

Contract ref Contract description Signing date L2860-ICB-1-06/5 Lot-5: Improvement of WSS in Lchashen, Chkalovka and 29.10.2014 Norashen villages L2860-ICB-1-07/2 Lot-2: Improvement of WSS in Meghri town 01.12.2014 L2860-ICB-1-10/1 Lot-1: Improvement of WSS in Talin Town 01.12.2014

Investment programs coordination directorate 57 Akunq village – installation of pipes

Sevan – trenching works

Environemental and social essues, field visits

• Initial Environmental Examination (IEE) and Environmental Management Plan (EMP) for three packages of Shirak subproject, as well as Environmental Management Plan (EMP) for Talin town (Aragatsotn subproject) has been developed by the Consultant with the support of AWSC environmental specialist. The detailed description of the Environmental Impact Mitigation Measures, the chapter on responsibil- ities of the Consultant and Contractors, as well as the details on environmental issues rising during the implementation of the project has been included in EMP. SSEMP for each construction site has been included in respective EMPs. The final reports have been disclosed in www.adb.org and www.armwater. am websites upon approving them by the ADB Senior Environmental specialist

Initial Environmental Examination • Subproject X – Artik town of the RA Shirak marz and Hovtashen, Meghrashen, Nor Kyank, Vardakar, Panik, Mets Mantash, Geghanist and Spandaryan villages Environmental Management Plan

• Subproject of the RA Aragatsotn marz, Package II - Aruch, Partizak, Nor Amanos, Arevmut, Kanch, Hako, Sorik, Karaberd villages • Subproject of the RA Shirak marz, Package I – Artik town and Nor Kyank, Vardakar and Hovtashen villages • Subproject of the RA Shirak marz, Package I I- Meghrashen, Panik and Spandaryan villages • Subproject of the RA Shirak marz, Package IIII – Geghanist and Mets Mantash villages.

During reporting period certain works have been carried out to develop detailed designs for the rest (additional) packages of Tavush and Kotayk subprojects. • Environmental meetings and discussion on Initial Environmental Examination (IEE) and SSEMP have been conducted by the AWSC and the Consultant in the reporting period. Based on the SSEMP’s, each construction site should be turned into its former appearance after completion of the Civil Works. Envi- ronmental and social impact specialist of AWSC pays regular visits to the construction sites. Supervising Company’s environmental specialist is doing frequent site visits in all construction sites (at least once per month), using updated monitoring checklist. On-going environmental monitoring helps construction companies to become more responsible for occupational health and safety issues as well as conduct environmental mitigation measures on time. • Water supply improvement works include works on the reconstruction and rehabilitation of DRRs, Water treatment plant, chlorine stations, water supply distribution networks, as well as construction of internal network, regulating and water metering junctions in the areas of given subprojects. • Bi-annual Environmental Monitoring Report have been prepared and submitted to ADB. It was approved by ADB Senior Environmental Specialist and disclosed on ADB and AWSC official web sites: http://www.adb.org/ and http://www.armwater.am/en/current-activities.html. • Environmental consulting meetings started yet in the previous quarter and are still being held in the settlements, where construction works are being carried out. The main purpose of these consultations is to inform the beneficiaries about the possible concerns as a result of construction works.

58 Investment programs coordination directorate • Along with DD development, public consultations have been conducted in the communities of the subproject within the frame of public awareness campaign. During such meetings the beneficiaries were introduced with mitigation measures included in the EMP.

During reporting period environmental consulting meetings were conducted in the following communities: Aragatsotn marz • Aruch, Karaberd, Nor Amanos – 23.10.2014 • Sorik, Hako, Kanch – 24.10.2014 • Arevmut, Partizak - 27.10.2014 Shirak marz • Spandaryan, Panik - 10.12.2014 • Vardakar, Meghrashen – 11.12.2014 • Artik town, Nor Kyank, Hovtashen - 12.12.2014 • Geghanist, Mets Mantash - 26.12.2014 Kotayk marz • Charentsavan town, Solak, – 23.12.2014 • Abovyan town - 24.12.2014 Tavush marz • Dilijan town, Zorakan – 18.12.2014 • Berdavan, Bagratashen, 19.12.2014

• During the reporting period the Consultant prepared monthly technical supervision reports that have been included in the section of environmental and safety issues based on EMP requirements. • During the reporting period construction works have been carried out within the frame of 9 subprojects. In more than 81 communities (17 urban and 54 rural communities) construction works are in progress and along with these works environmental monitoring visits are paid to the sites to for supervision purposes

Table 547 Number of communities where environmental supervision has been exercised as per project/marzes

Marz/subpoject Number of urban Number of rural settlements settlements Armavir, 3 packages - 14 Ararat, 3 packages 3 19 Lori, 3 packages 2 9 Kotayk , 2 packages 2 2 Tavush, 2 packages 2 - Gegharkunik, 5 packages 2 8 Sjunik, 3 packages 3 1 Vayots Dzor, 1 package 2 1 Aragatsotn, 1 package 1 - Total 17 54

Investment programs coordination directorate 59 • Before starting the construction works for corresponding package of each subproject the Contractor received a written agreement for transportation of excess soil and construction waste to specific isolated sites. During the reporting period such permissions were not required, as it has already been obtained for all the packages. • In all the settlements of the subproject the fuel, lubricants and technical equipment are stored in special areas. • Those works were implemented in the isolated sites or in the specific service areas out of the construction site in case of need of replacing the lubricants and oils of the equipment. Specialized organizations carry out those works. Some contractors get these works done by specialized organization (Zeppelin, Caterpillar, etc.). • In the majority of the settlements there are installed traffic signs and safety strips, as well as pedestrian crossings over or along the trenches. Though in some places they are missing. • In the trenches of the pipeline and in the water measuring chambers backfill was carried out according to the schedule. The bill of quantities is chosen, so that the backfilling work is carried out up to the end of the working day in the excavated trench (maximum 200m). Only some sections, particularly pipeline connection sections remain open for considerably longer time (2-3 days). The latter have relatively small sizes and are provided with safety strip, by-pass road signs and external lighting. • The construction works have been carried out during working hours, and if necessary the construction sites are watered to avoid dust. • Some omissions and inconsistencies were revealed as a result of the environmental supervision during the reporting period and the technical supervisors, as well as the contractors were informed thereon. The technical supervisors also notified the heads of Contractor companies requiring immediate elimination of all the defects. • In the scope of the developed monthly and quarterly reports an important component is the report on supervision of timely and properly implemented mitigation measures for environmental impacts included in EMP and implemented measures on population security. Photos below have been taken at construction sites, during environmental monitoring. t. Berd, information signboard t. Kapan, warning signs, safety tapes

v.Gandzak, works in uniforms

v. Ararat, Bypass bridge

During the reporting period (10.10.2014) explanatory workshops have been conducted for the contractors carrying out civil works in the settlements included in the relevant packages of the AWSC CJSC subprojects. During such workshops the details for environmental impact mitigation measures, as well as household safety activities have been presented.

Workshop for the contractors

60 Investment programs coordination directorate It is planned to conduct similar workshop for the contractors that com- menced the civil works from mid October 2014. During the reporting period (17-18.11.2014) the ADB senior environmental specialist, within the frame of ADB annual mission, visted several construction sites (Pic 2), t. Vayk, t. Vedi, v.Ararat, t. Berd.

Visits within the frame of ADB annual mission

Regardless some shortfalls, all in all the results of the visit were estimated as positive. All the technical supervisors and contractors were duly informed about the omissions revealed during the ADB mission to pay special attention to these issues during future technical supervision and environmental monitoring visits. In particular, some omissions revealed during the mission visit are as follows: • Road signs: Provision of construction sites with appropriate quality/form road signs, their installation in correct places. • Information signboard: Installation of the signboard in appropriate place. In urban settlements such boards should be portable and available in all the construction sites. • Access for households to private properties. • Illumination of the construction sites during the night hours.

Social and gender issues, public awareness

During the reporting period sociological and gender surveys have been conducted among following households: -- Urban and ruaral settlements included in Shirak subproject IX -- Urban and ruaral settlements of Kotayk additional subproject -- Urban and ruaral settlements of Tavush additional subproject

Currently the results of aforementioded surveys are being analaised. Final report on sociological and gender surveys conducted for Shirak subproject IX, Kotayk and Tavush additional subprojects will be submitted in the first quarter of 2015.

Public awareness activities (Phase B1) have been pursued in the following communities:

Phase of detailed design • Aruch, Partizak, Nor Amanos, Arevut, Kanch, Hako, Sorik communities included in subproject X and Karaberd community of Shirak subproject, • Artik town and Hovtashen, Meghrashen, Nor Kyank, Vardakar, Panik, Spandaryan and Mets Mantash rural communities of Shirak marz included in subproject IX, • Charentsavan and Abovyan towns and Solak rural community of Kotayk marz, • Dilijan town and Zorakan, Berdavan, Ptghavan and Bagratashen villages of Tavush marz.

Phase of civil works • Teghut and Shogh rural communities of Lori marz included in subproject III, • Gavar towan and Noratus, Gandzak, Sarukhan, Karmirgjugh and Ddmashen rural communities.

The aim of the component of management improvement and capacity building of the ADB Water Supply

Investment programs coordination directorate 61 project is to raise the productivity of WW system management and public awareness concerning restoration and improvement of communal infrastructures. The capacity building and public awareness were implemented with the combination of series of technical, social, public, environmental and gender measures. The project of public awareness was constructed based on the problems and questions revealed as a result of engineering-technical researches, environmental examination and sociological – gender surveys.

The schedule of social awareness campaign was developed for phase 1 based on the agreement with the heads of communities included in Aragatsotn subproject X and Kotayk additional subprojects, as well as for phase 2 based on the agreement with the heads of communities included in Lori subproject III and Ge- gharkunik subproject IV. 676 beneficiaries participated in public awareness programs organized totally in 32 communities 45% out of which were women.

t. Dilijan-18.12.2014 t. Artik – 12.12.2014 v. Sarukhan – 17.11.2014

Table 48. Physical implementations of work

Volumes of Works acc.design Implemented works as of IV quarter 2014 Completed up to date

N Construction site (m) (m) (m) Distribution Distribution Distribution Distribution network (m) network (m) network (m) Water meter meter Water meter Water meter Water chambers (pcs) chambers (pcs) chambers (pcs) Water (m) main Water (m) main Water (m) main House connections House connections House connections House connections PACKAGE I.1 1 Oshakan village 20 884 13 550 1 300 2 246 3 885 268 17 874 5 395 760 2 Noskevaz village 15 014 8 580 700 1 525 1 660 179 13 347 4 486 543 3 Voskehat village 3 713 1 350 104 44 6 2 821 849 83 TOTAL 39 611 23 480 2 104 3 771 5 589 453 34 042 10 730 1 386 PACKAGE I.2 1 Amberd village 6 267 3 655 329 200 1 224 197 6 829 3 182 320 2 Aygshat village 5 381 3 065 305 386 220 110 4 870 1 691 257 3 Dasht village 6 260 2 060 184 78 55 6 755 1 855 180 4 Doghs village 4 377 2 740 231 516 318 43 4 192 1 176 130 5 Lernamerdz village 130 2 995 1 265 100 3 2 508 820 98 6 Aghavnatun village 11 650 7 020 643 2 716 1 273 123 11 704 5 059 610 TOTAL 130 36 930 19 805 1 792 3 896 3 036 531 36 858 13 783 1 595 PACKAGE I.3 1 Musaler village 8 236 5 010 429 93 52 54 7 342 2 372 326 2 Shahumyan village 5 237 3 905 360 543 6 237 2 926 271 3 Shahumyan P/P 3 096 2 130 180 303 11 3 324 2 003 152 4 Ptghunk village 7 900 3 205 285 31 173 13 8 367 2 267 273 5 Norakert village 11 446 5 625 476 24 705 35 10 531 3 932 500 TOTAL 35 915 19 875 1 730 148 1 776 113 35 801 13 500 1 522 PACKAGE II.1 1 Vedi town 12 765 5 750 557 30 14 623 3 567 583 2 Ararat town 5 684 1 060 103 529 281 35 6 772 1 354 188 3 GMF Banavan 4 190 250 20 19 8 3 382 82 14 4 Ararat village 14 142 13 100 1 300 7 315 2 333 401 19 380 5 631 1 118 5 Vosketap village 2 100 9 975 6 960 640 11 781 1 597 369 TOTAL 2 100 46 756 27 120 2 620 7 874 2 633 444 55 938 12 230 2 272 PACKAGE II.2 Garni-Yeraskh, Garni 1 GMF water main 1 473 3 050 3 250 1 670 2 Masis village 3 665 1 880 188 1 505 580 82 2 275 580 82 3 Burastan village 5 327 4 275 420 4 091 1 100 200 4 791 1 100 200 4 Azatavan village 9 895 5 235 504 2 510 1 455 234 10 500 2 400 430 5 Baghramyan village 3 250 3 195 300 405 10 3 880 1 050 178 6 Berqanush village 5 128 4 045 387 1 400 753 116 4 950 1 330 242 7 Dalar village 1 105 1 500 150 700 300 47 850 370 47 8 Mrgavan village 2 000 1 725 165 185 8 2 060 850 113 9 Shahumyan village 10 926 5 600 551 9 918 2 660 406 10 Dimitrov village 890 10 195 4 730 443 1 210 447 11 10 776 1 277 248 TOTAL 2 363 51 491 32 185 3 108 3 050 11 416 5 225 708 3 250 51 670 11 617 1 946 PACKAGE II.3 1 Aygezard village 9 260 5 280 508 1 189 390 28 10 316 4 037 396 2 Verin Artashat village 9 286 6 535 650 2 036 1 943 220 9 656 4 108 545 3 Mrganush village 1 160 4 275 2 200 196 158 1 4 542 1 133 181 Investment programs4 Byuravan coordination village directorate 4 480 2 400 216 366 162 44 5 088 1 370 216 62 5 Nshavan village 5 751 3 145 309 1 267 704 98 7 849 3 088 398 6 Hovtashen village 625 6 090 2 640 248 6 017 2 162 230 7 Abovyan village 1 295 2 921 2 590 250 1 232 191 13 5 513 1 240 139 8 Mrgavet village 1 710 920 70 320 3 923 1 214 145 TOTAL 3 080 43 773 25 710 2 447 6 410 3 548 404 52 904 18 352 2 250 PACKAGE III.1 1 Stepanavan town 860 9 808 4 050 450 145 5 908 3 087 379 995 6 909 3 630 469 2 Mets Parni village 6 754 3 213 420 3 312 2 114 309 6 189 2 114 309 TOTAL 860 16 562 7 263 870 145 9 220 5 201 688 995 13 098 5 744 778 PACKAGE III.2 1 System of Hovdara 10 375 5 080 13 561 2 v.Metsavan 8 723 5 033 600 795 3 122 410 8 319 3 122 410 3 v.Sarchapet 6 343 1 549 180 106 6 046 1 549 180 4 v.Lernahovit 1 962 TOTAL 10 375 15 066 8 544 780 5 080 901 3 122 410 13 561 14 365 4 671 590 PACKAGE III.3 1 t.Alaverdi 12 220 4 220 405 944 160 54 5 519 160 54 2 v.Arevatsag 7 240 2 045 231 370 50 7 683 1 270 225 3 v.Odzun 1 157 174 36 1 102 4 v.Teghut 585 5 840 1 315 150 585 6 384 652 139 5 v.Shnogh 4 301 2 214 200 3 528 900 200 TOTAL 585 30 758 9 968 1 022 585 24 216 2 982 618 PACKAGE IV.1 1 t.Hrazdan 23774 5735 631 2990 2330.5 171 25525 5245.5 344 2 v.Kaghsi 9940 2800 295 154 15 10596 1490 165 TOTAL 33714 8535 926 36121 6735.5 509 ՓԱԹԵԹ IV.2 1 t.Tsaghkadzor 3227 3050 300 30 895 2912 100 4345 3612 100 2 v.Akunk 905 9220 3116 460 935 5926 941 196 935 7548 1241 266 TOTAL 4132 12270 3416 490 1830 8838 1041 196 5280 11160 1341 266 PACKAGE V.1 1 t.Noyemberyan 25050 10945 1150 4338 1889 260 20257 5102 684 TOTAL 25050 10945 1150 4338 1889 260 20257 5102 684 PACKAGE V.2 1 t.Berd 300 25045 13551 1608 125 8356 3829.4 551 405 19816 5907.4 1009 TOTAL 300 25045 13551 1608 125 8356 3829.4 551 405 19816 5907.4 1009 PACKAGE VI.1 1 v.Noratus 18690 8060 800 315 2268 315 51 315 21669 4125 640 2 v.Sarukhan 24700 11250 1050 7341 1214 252 72 30963 5050 1020 TOTAL 43390 19310 1850 315 9609 1529 303 387 52632 9175 1660 PACKAGE VI.2 1 t.Gavar/dist. Hatsarat/ 33340 8562 1056 9727 1110 136 19427 1460 296 2 v.Karmirgyugh 2758 24000 7877 950 8094 885 97 3820 14470 1166 158 TOTAL 2758 57340 16439 2006 17821 1995 233 3820 33897 2626 454 PACKAGE VI.3 1 v.Gandzak 19315 5179 700 6013 570 6013 570 2 v.Ddmashen 14730 3840 500 14738 4660 487 14738 4660 487 TOTAL 34045 9019 1200 14738 4660 487 20751 5230 487 PACKAGE VI.4 t.Sevan /Sevan-Dzknget 1 2020 700 2200 water main/ TOTAL 2020 700 2200 PACKAGE VI.5 1 v.Lchashen 26410 9080 1000 5330 5330 2 v.Chkalovka 2225 1047 120 3 v.Norashen 2725 913 100 340 340 TOTAL 31360 11040 1220 5670 5670 PACKAGE VII.1 1 t.Goris 4687 1453 159 2268 1012 67 4708 2162 197 2 v.Brnakot 9933 4896 524 3297 944 93 6596 1671 152 TOTAL 14620 6349 683 11304 3833 349 PACKAGE VII.2 1 t.Meghri 700 9798 4495 725 1670 1670 TOTAL 700 9798 4495 725 1670 1670 PACKAGE VII.3 1 t.Kapan 3100 16183 3486 363 613 7297 772 99 3100 11197 772 99 2 v.Syunik 2245 1185 130 3 v.Achanan 2865 706 73 TOTAL 3100 21293 5377 566 613 7297 772 99 3100 11197 772 99 PACKAGE VIII.1 1 t.Vayk 4722 1694 218 1901 500 100 1901 500 100 2 t.Jermuk 4184 80 10 1693 3 v.Zaritap 9641 1245 249 6156 8068 TOTAL 18547 3019 477 8057 500 100 1693 9969 500 100 PACKAGE X.1 1 t.Talin 20 345 4 789 650 2007 317 2007 317 TOTAL 20 345 4 789 650 2007 317 2007 317 32 503 663 679 290 234 30 024 11 858 130 030 48 352 6 297 35 276 553 336 136 838 18 891 Volumes of Works acc.design Implemented works as of IV quarter 2014 Completed up to date

9 Shahumyan village 10 926 5 600(m) 551 (m) 9 918 2 660(m) 406

890 10 Distribution 195 4 730 443 Distribution 1 210 447 11 10 Distribution 776 1 277 248 network (m) network (m) network (m) 10 Dimitrov village meter Water meter Water meter Water chambers (pcs) chambers (pcs) chambers (pcs) Water (m) main Water (m) main Water (m) main

TOTAL 2 363 51 491 32 House connections 185 3 108 3 050 11 416 House connections 5 225 708 3 250 51 670 11 House connections 617 1 946 PACKAGEPACKAGE II.3I.1 1 OshakanAygezard village village 20 9 884260 13 5 550280 1 300508 21 246189 3 885390 268 28 1710 874316 54 395037 760396 2 NoskevazVerin Artashat village village 15 9 014286 86 580535 700650 12 525036 1 660943 179220 13 9 347656 4 486108 543545 3 VoskehatMrganush village village 1 160 43 275713 21 200350 196104 158 44 16 42 542821 1 133849 181 83 4 ByuravanTOTAL village 39 4 611480 23 2 480400 2 104216 3 771366 5 589162 453 44 34 5 042088 10 1 730370 1 386216 5 NshavanPACKAGE village I.2 5 751 3 145 309 1 267 704 98 7 849 3 088 398 16 AmberdHovtashen village village 625 6 090267 23 640655 248329 200 1 224 197 6 017829 23 162182 230320 27 AygshatAbovyan village village 1 295 25 921381 23 590065 250305 1 232386 191220 110 13 54 513870 1 240691 139257 38 DashtMrgavet village village 61 260710 2 060920 184 70 320 78 55 36 923755 1 214855 145180 4 Doghs villageTOTAL 3 080 43 4 773377 25 2 710740 2 447231 6 410516 3 548318 404 43 52 4 904192 18 1 352176 2 250130 5 LernamerdzPACKAGE village III.1 130 2 995 1 265 100 3 2 508 820 98 61 AghavnatunStepanavan town village 860 11 9 808650 47 050020 450643 145 52 908716 31 087273 379123 995 11 6 909704 35 630059 469610 2 Mets ParniTOTAL village 130 36 6 930754 19 3 805213 1 792420 3 896312 32 036114 531309 36 6 858189 13 2 783114 1 595309 PACKAGETOTAL I.3 860 16 562 7 263 870 145 9 220 5 201 688 995 13 098 5 744 778 1 MusalerPACKAGE village III.2 8 236 5 010 429 93 52 54 7 342 2 372 326 21 ShahumyanSystem of Hovdara village 10 375 5 237 3 905 360 5 080 543 13 561 6 237 2 926 271 32 Shahumyanv.Metsavan P/P 38 096723 25 130033 180600 795 3 303122 410 11 38 324319 23 003122 152410 43 Ptghunkv.Sarchapet village 76 900343 31 205549 285180 106 31 173 13 68 046367 12 549267 180273 54 Norakertv.Lernahovit village 11 446 51 625962 476 24 705 35 10 531 3 932 500 TOTAL 10 375 3515 915066 19 8 875544 1 730780 5 080 148901 13 776122 113410 13 561 3514 801365 13 4 500671 1 522590 PACKAGEPACKAGE III.3II.1 1 Vedit.Alaverdi town 12 765220 54 750220 557405 944 30 160 54 14 5 623519 3 567160 583 54 2 Araratv.Arevatsag town 57 684240 12 060045 103231 529 370281 5035 76 683772 1 270354 225188 3 GMFv.Odzun Banavan 41 190157 250174 2036 19 8 31 382102 82 14 4 Araratv.Teghut village 585 14 5 840142 13 1 315100 1 150300 7 315 2 333 401 585 19 6 384380 5 652631 1 139118 5 Vosketapv.Shnogh village 2 100 94 975301 62 960214 640200 11 3 781528 1 597900 369200 TOTAL 2 100585 4630 756758 27 9 120968 21 620022 7 874 2 633 444 585 2455 216938 12 2 982230 2 618272 PACKAGEPACKAGE IV.1II.2 1 Garni-Yeraskh,t.Hrazdan Garni 23774 5735 631 2990 2330.5 171 25525 5245.5 344 1 2 GMFv.Kaghsi water main 1 473 9940 2800 295 3 050 154 15 3 250 105961 670 1490 165 2 Masis villageTOTAL 33714 3 665 18535 880 926188 1 505 580 82 36121 2 275 6735.5 580 509 82 3 BurastanՓԱԹԵԹ village IV.2 5 327 4 275 420 4 091 1 100 200 4 791 1 100 200 41 Azatavant.Tsaghkadzor village 3227 93050 895 5 300235 50430 895 22912 510 1 100455 234 4345 103612 500 2 100400 430 52 Baghramyanv.Akunk village 905 39220 250 33116 195 460300 935 5926 405941 196 10 935 37548 880 11241 050 178266 6 BerqanushTOTAL village 4132 12270 5 128 43416 045 490387 1830 18838 400 1041 753 196116 5280 11160 4 950 11341 330 266242 7 DalarPACKAGE village V.1 1 105 1 500 150 700 300 47 850 370 47 81 Mrgavant.Noyemberyan village 25050 2 000 10945 1 725 1150 165 4338 1889 185 260 8 202572 060 5102 850 113684 9 ShahumyanTOTAL village 1025050 926 10945 5 600 1150 551 4338 1889 260 202579 918 25102 660 406684 10 DimitrovPACKAGE village V.2 890 10 195 4 730 443 1 210 447 11 10 776 1 277 248 1 t.Berd TOTAL 2 363300 5125045 491 3213551 185 31608 108 3 050125 118356 416 3829.4 5 225 708551 3 250405 5119816 670 115907.4 617 11009 946 PACKAGETOTAL II.3 300 25045 13551 1608 125 8356 3829.4 551 405 19816 5907.4 1009 1 AygezardPACKAGE village VI.1 9 260 5 280 508 1 189 390 28 10 316 4 037 396 21 Verinv.Noratus Artashat village 18690 9 286 68060 535 800650 315 22268 036 1 315943 22051 315 21669 9 656 44125 108 640545 32 Mrganushv.Sarukhan village 1 160 247004 275 112502 200 1050 196 7341 1214 158 252 1 72 309634 542 15050 133 1020 181 4 ByuravanTOTAL village 43390 4 480 19310 2 400 1850 216 315 9609 366 1529 162 303 44 387 52632 5 088 19175 370 1660 216 5 NshavanPACKAGE village VI.2 5 751 3 145 309 1 267 704 98 7 849 3 088 398 61 Hovtashent.Gavar/dist. village Hatsarat/ 625 333406 090 28562 640 1056 248 9727 1110 136 194276 017 21460 162 230296 72 Abovyanv.Karmirgyugh village 12758 295 24000 2 921 27877 590 950250 18094 232 885191 9713 3820 14470 5 513 11166 240 158139 8 Mrgavet TOTALvillage 2758 57340 1 710 16439 920 2006 70 17821 320 1995 233 3820 338973 923 12626 214 145454 PACKAGETOTAL VI.3 3 080 43 773 25 710 2 447 6 410 3 548 404 52 904 18 352 2 250 1 v.GandzakPACKAGE III.1 19315 5179 700 6013 570 6013 570 12 Stepanavanv.Ddmashen town 860 147309 808 43840 050 450500 145 147385 908 34660 087 379487 995 147386 909 34660 630 469487 2 Mets ParniTOTAL village 34045 6 754 39019 213 1200 420 14738 3 312 24660 114 487309 20751 6 189 25230 114 487309 PACKAGETOTAL VI.4 860 16 562 7 263 870 145 9 220 5 201 688 995 13 098 5 744 778 t.SevanPACKAGE /Sevan-Dzknget III.2 1 2020 700 2200 1 waterSystem main/ of Hovdara 10 375 5 080 13 561 2 v.MetsavanTOTAL 2020 8 723 5 033 600 700 795 3 122 410 2200 8 319 3 122 410 3 v.SarchapetPACKAGE VI.5 6 343 1 549 180 106 6 046 1 549 180 41 v.Lernahovitv.Lchashen 26410 19080 962 1000 5330 5330 2 v.ChkalovkaTOTAL 10 375 152225 066 81047 544 780120 5 080 901 3 122 410 13 561 14 365 4 671 590 3 v.NorashenPACKAGE III.3 2725 913 100 340 340 1 t.AlaverdiTOTAL 1231360 220 11040 4 220 1220 405 5670 944 160 54 55670 519 160 54 2 v.ArevatsagPACKAGE VII.1 7 240 2 045 231 370 50 7 683 1 270 225 31 v.Odzunt.Goris 14687 157 1453 174 159 36 2268 1012 67 14708 102 2162 197 42 v.Teghutv.Brnakot 585 59933 840 14896 315 150524 3297 944 93 585 66596 384 1671 652 139152 5 v.ShnoghTOTAL 14620 4 301 26349 214 683200 11304 3 528 3833 900 349200 PACKAGETOTAL VII.2 585 30 758 9 968 1 022 585 24 216 2 982 618 1 t.MeghriPACKAGE IV.1 700 9798 4495 725 1670 1670 1 t.HrazdanTOTAL 700 237749798 44955735 725631 16702990 2330.5 171 255251670 5245.5 344 2 v.KaghsiPACKAGE VII.3 9940 2800 295 154 15 10596 1490 165 1 t.Kapan TOTAL 3100 3371416183 85353486 926363 613 7297 772 99 3100 3612111197 6735.5772 50999 2 v.SyunikՓԱԹԵԹ IV.2 2245 1185 130 13 t.Tsaghkadzorv.Achanan 3227 30502865 300706 3073 895 2912 100 4345 3612 100 2 v.AkunkTOTAL 3100905 212939220 53773116 566460 613935 72975926 772941 19699 3100935 111977548 1241772 26699 PACKAGETOTAL VIII.1 4132 12270 3416 490 1830 8838 1041 196 5280 11160 1341 266 1 t.VaykPACKAGE V.1 4722 1694 218 1901 500 100 1901 500 100 12 t.Noyemberyant.Jermuk 250504184 1094580 115010 4338 1889 260 1693 20257 5102 684 3 v.ZaritapTOTAL 250509641 109451245 1150249 43386156 1889 260 202578068 5102 684 PACKAGETOTAL V.2 18547 3019 477 8057 500 100 1693 9969 500 100 1 t.BerdPACKAGE X.1 300 25045 13551 1608 125 8356 3829.4 551 405 19816 5907.4 1009 1 t.Talin TOTAL 300 2025045 345 13551 4 789 1608 650 125 8356 3829.42007 317551 405 19816 5907.42007 1009317 PACKAGETOTAL VI.1 20 345 4 789 650 2007 317 2007 317 1 v.Noratus 32 503 66318690 679 2908060 234 30 024800 11 858315 1302268 030 48 352315 6 29751 35 276315 55321669 336 1364125 838 18 891640 2 v.Sarukhan 24700 11250 1050 7341 1214 252 72 30963 5050 1020 TOTAL 43390 19310 1850 315 9609 1529 303 387 52632 9175 1660 PACKAGE VI.2 1 t.Gavar/dist. Hatsarat/ 33340 8562 1056 9727 1110 136 19427 1460 296 2 v.Karmirgyugh 2758 24000 7877 950 8094 885 97 3820 14470 1166 158 TOTAL 2758 57340 16439 2006 17821 1995 233 3820 33897 2626 454 PACKAGE VI.3 1 v.Gandzak 19315 5179 700 6013 570 6013 570 2 v.Ddmashen 14730 3840 500 14738 4660 487 14738 4660 487 TOTAL 34045 9019 1200 14738 4660 487 20751 5230 487 PACKAGE VI.4 t.Sevan /Sevan-Dzknget 1 2020 700 2200 water main/ TOTAL 2020 700 Investment2200 programs coordination directorate 63 PACKAGE VI.5 1 v.Lchashen 26410 9080 1000 5330 5330 2 v.Chkalovka 2225 1047 120 3 v.Norashen 2725 913 100 340 340 TOTAL 31360 11040 1220 5670 5670 PACKAGE VII.1 1 t.Goris 4687 1453 159 2268 1012 67 4708 2162 197 2 v.Brnakot 9933 4896 524 3297 944 93 6596 1671 152 TOTAL 14620 6349 683 11304 3833 349 PACKAGE VII.2 1 t.Meghri 700 9798 4495 725 1670 1670 TOTAL 700 9798 4495 725 1670 1670 PACKAGE VII.3 1 t.Kapan 3100 16183 3486 363 613 7297 772 99 3100 11197 772 99 2 v.Syunik 2245 1185 130 3 v.Achanan 2865 706 73 TOTAL 3100 21293 5377 566 613 7297 772 99 3100 11197 772 99 PACKAGE VIII.1 1 t.Vayk 4722 1694 218 1901 500 100 1901 500 100 2 t.Jermuk 4184 80 10 1693 3 v.Zaritap 9641 1245 249 6156 8068 TOTAL 18547 3019 477 8057 500 100 1693 9969 500 100 PACKAGE X.1 1 t.Talin 20 345 4 789 650 2007 317 2007 317 TOTAL 20 345 4 789 650 2007 317 2007 317 32 503 663 679 290 234 30 024 11 858 130 030 48 352 6 297 35 276 553 336 136 838 18 891 EUROPEAN BANK FOR RECONSTRUCTION AND DEVELOPMENT / EUROPEAN INVESTMENT BANK / EURO- PEAN COMMISION NEIGHBOURHOOD INVESTMENT FACILITY

“Armenian small municipalities water project” funded by Eorupean Bank for reconstruction and development / European Investment Bank / European union

Contract: On 14 July 2011 the Republic of Ar- Financial means: 26.04 mln EUR, from which menia and the European Bank for Recon- EBRD loan -6.5 mln EUR, EIB loan - 6.5 mln EUR, struction and Development (EBRD) signed NIF grant -7.6 mln EUR, other donors – 1.1 mln the Loan agreement (Operation number EUR, RA Co-financing- 4.34 mln EUR. 40718) and on the same date EBRD and The EBRD loan declared effective on 15 October “Armenian Water and Sewerage” CJSC signed 2012. The EIB loan is not declared effective yet. the Project Agreement for implementation of “Ar- The Project completion date is 30 June 2015. menian Small Municipalities Water Project”.

On 20 January 2011 the Republic of Armenia and European Union represented by the European Commis- sion through the Neighborhood Investment Facility and “Armenian Water and Sewerage” CJSC signed Financing Agreement (“Grant-Co-Financing”) for the implementation of the same Project.

On 08 August 2012 the Republic of Armenia and the European Investment Bank (EIB) signed the Finance Contract (“EIB Co-financing”) and on the same date EIB and “Armenian Water and Sewerage” CJSC signed the Project Agreement for implementation of same project.

In addition, the Projects foreseen the contribution of the technical grants from other donor organizations.

Physical implementation of works in ongoing in the frame of all civil works contracts, particularly pipeline paying, rehabilitation of pumping stations and reservoirs, and so on. For the WWTPs component the Con- tractor worked both in Jermuk and Dilijan. The construction of the Administration and Screening Buildings is over. It was supplied and installed the treatment equipment, as well as the laboratory equipment.

64 Investment programs coordination directorate Table 49. Physical implementations of work

Volumes of Works acc.design Completed up to date including IV quarter 2014

N Construction site (m) (m) House House Water Water meter meter meter network network Sewerage Sewerage Sewerage Distribution Distribution Distribution collector (m) collector (m) collector chambers (pcs) chambers (pcs) chambers Water mainWater (m) (m)connections mainWater (m) (m)connections 1 Byureghavan town 3 130 6 141 1 042 137 3 130 6 216 1 012 137 2 Abovyan town 664 13 669 4 522 657 1 564 14 400 4 400 590 3 Sevan town 19 850 5 768 818 27 985 3 650 630 4 Kapan town 9 494 9 319 1 013 130 268 9 928 7 519 664 116 5 Jermuk town 11 803 2 121 6 Spitak town 5 867 20 629 10 241 1 235 31 540 5 640 1 036 7 Jrashen community 8 142 2 023 285 7 664 1 331 244 8 Akhtala community 1 949 7 702 961 139 12 309 1 115 187 9 Tashir town 8 003 29 516 9 177 1 311 27 477 3 605 856 10 Artik town 3 885 19 932 8 127 1 161 24 732 7 363 1 136 11 Gavar town 27 286 10 411 1 487 27 149 9 423 1 322 12 Sarukhan community 970 9 095 2 604 372 10 515 1 665 342 13 Martuni town 25 277 7 616 1 088 25 037 5 421 863 14 Dilijan town 3 900 14 965 2 324 324 10 343 18 975 1 565 282 8 245 15 Ijevan town 19 309 33 548 8 988 1 363 210 17 901 25 244 3 075 568 16 Azatamut community 805 5 825 378 54 1 066 7 677 230 39 17 Chambarak town 2 788 13 678 3 073 439 7 604 1 188 198 18 Dilijan WWTP 19 Jermuk WWTP

Total 60 764 264 574 78 268 11 000 23 690 32 523 282 043 51 347 8 546 10 366

Environemental and social essues In the reporting period the following environmental and social activities have been implemented:

The safety for the inhabitants on sites is according to the contractual agreements. No accidents occur during the reporting period.

At the AWSC office a meeting was held with technical supervisors of the Consultant to discuss the issues related to environmental monitoring. The requirements of environmental mitigation measures as well as the Complaint Log filling procedures were presented. The AWSC “Safety Guide” was provided to consultant’s technical supervisors.

Jermuk WWTP – EU Delegation visit

Jermuk WWTP – general view

Dilijan - Installation of collector

Jermuk WWTP – mechanical equipment

Investment programs coordination directorate 65 KFW / EUROPEAN IN- VESTMENT BANK / EUROPEAN UNION

Communal infrastructure programme II-phase 3 funded by KFW (German Development Bank) / European Bank / European Union

Contract: On December 27, 2013 the Republic Financial means: of Armenia, KfW and “AWSC” CJSC, “Lori -- 30.0 mln EUR KfW loan - capital investments, con- Water & Sewerage” CJSC, “Shirak Water & sulting services Sewerage” CJSC, “Nor Akunq Water & Sewer- -- 25.5 mln EUR EIB loan - capital investments, con- age” CJSC concluded Loan And Project Agree- sulting services ment (BMZ 2013.6634.35) to implement Com- -- 15mln EUR grant, out of which 12 mln EUR in- munal Infrastructure Programme II-Phase 3-Water vestment grant (capital investment), 3.0 mln EUR Supply and Sewerage Infrastructure in Armenia. technical grant (private operator remuneration) -- 2.5 mln EUR grant - private operator remuneration. None of the loans have been declared effective. The completion date of the project is defined December 30, 2018.

On December 27, 2013 the Republic of Armenia represented by the RA Ministry of Finance and State Committee of Water Systems of RA Ministry of Territorial Administration and KfW concluded Financing Agreement (BMZ Nr. 2013.7017.0, Accompanying Measures) for financing of the Expert services for the Management contract. On May 14, 2014 the Republic of Armenia represented by the RA Ministry of Finance and State Committee of Water Systems of RA Ministry of Territorial Administration and KfW concluded Implementing Financing Agreement (Project number 30375), for implementation of the same Project.

66 Investment programs coordination directorate On July 21, 2014 the Republic of Armenia and European Investment Bank (EIB component-Water Sector Com- munal Infrastructure, Serapis 20120322) concluded Finance Contract for implementation of the same Project.

On July 21, 2014 the Republic of Armenia and European Investment Bank (EIB component-Water Sector Com- munal Infrastructure, Serapis 20120322) concluded Finance Contract for implementation of the same Project.

Objective The project is aimed at rehabilitation, reconstruction and expansion of water supply networks, as well as implementation of several imperative activities in the towns and villages within the AWSC, “Lori Water & Sewerage” CJSC, “Shirak Water & Sewerage” CJSC and “Nor Akunq” CJSC service areas. It is also envisaged to build wastewater treatment plant in Armavir town (Metsamor).

Tendering Prequalification – International, Open Tender for Consultancy Services for Design, Technical and Author Super- vision of water supply network and sewer systems of the regional Water Utilities – Shirak Water and Sewerage CJSC, Lori Water and Sewerage CJSC, Nor Akunq CJSC and Armenian Water and Sewerage CJSC service areas and 560 villages, consisting of 4 lots, CIP II-P3 was announced in “Hayastani Hanrapetutyun” daily newspaper on 16 October 2014 with deadline of 17 November 2014.

The same pre-qualification was published in Germany Trade and Invest and in Official Journey of the European Union, as well as in the official Procurement System of the Republic of Armenia.

Investment programs coordination directorate 67 Table 50. Armenian Water and Sewerage Company (AWSC) Municipal water project (LOAN8129). Procurement Plan. Revised as of 31 December, 2014

Bidding Procurement Identification Bidding Process Docs/RFP

Bid Opening/RFP Approval Invitation /RFP Submission Total Estimated Procurement No. Description Proc. category Contr't Number Review Method Cost US$ (million) Method Planned/ Planned/ Planned/ Actual Actual Actual

A AWSC Project Management Management Fixed Fee including VAT&Profit Tax (calculated till 31 ** MC 1 4.04 December 2013) and Incentive compensation

** Operating cost OC 1 0.55

Technical Audit of performance indicators for the 8th and 9th 1.1 contract years under Amendment No. 4 to Management Contract (in CS 1 0.39 QCBS Prior 7-Aug-12 10-Aug-12 10-Sep-12 compliance with MC till 31 December 2013) Armenian Water and Sewerage CJSC and Project Financial Audit for 1.2 the Years Ended/Ending on December 31, 2012, December 31, 2013 CS 1 0.28 LCS Prior 24-Oct-12 25-Oct-12 26-Nov-12 and December 31, 2014

1.3 Project Technical Audit (2012-2015) CS 1 0.04 LCS Prior

Sub-Total for A Component 5.30 AWSC Investment, Institutional Improvements and Special B Equipment procurement

2.1 Lot-1: Procurement of 19 500 sets of residential water meters class C G 1 0.46 ICB Prior 5-Apr-13 8-Apr-13 22-May-13

2.2 Installation of 28 automated systems W 1 0.32 NCB Prior 12-Jul-12 18-Jul-12 14-Sep-12 2.3 Procurement of water meter chambers (1000 sets) G 1 0.07 NCB Prior 29-Feb-12 8-May-12 11-Jun-12 2.4 Procurement of Cesspool Emptier (4 sets) G 1 0.45 ICB Prior 25-May-12 31-May-12 20-Jul-12

2.5 Procurement of 3 vehicles G 1 0.04 S Prior 28-Jun-12 3-Jul-12 25-Jul-12

2.6 Procurement of 15 small vehicles G 1 0.23 ICB Prior 24-Jun-14 25-Jun-14 20-Aug-14 2.6.2- Lot-2: Procurement of 3 pick-ups G 1 0.10 S Prior Cancelled 2.6.3- Lot-3: Procurement of 1 minibus G 1 0.05 S Post Cancelled Procurement of 40 units of chlorine measurement devices and 10 2.7 G 1 0.22 ICB Prior 17-Jul-14 18-Jul-14 1-Sep-14 units of turbidity measurement devices Sub-Total for B Component 1.94

C Capital Investment in the WSS

Design for reconstruction of water supply systems of Masis Town and nearby seven villages 1.1** CS 2 0.13 CQ Prior 31-Jan-12 2-Feb-11 16-Feb-12 Author supervision of water supply systems of Masis Town and nearby four villages

Design of Ashtarak, Etchmiadzin towns and nearby ten villages 0.27

1.2 Technical and Author Supervision for reconstruction of water CS 2 QCBS Prior 4-Jun-12 12-Jun-12 17-Jul-12 supply systems of Ashtarak, Etchmiadzin towns and nearby ten 0.31 villages and Technical Supervision for reconstruction of water supply systems of Masis Town and nearby four villages Reconstruction of water supply systems of Masis Town and nearby 1.3 W 1 2.80 NCB Prior 14-Aug-12 14-Aug-12 13-Sep-12 four villages Lot -1: Reconstruction of water supply systems of Echmiatsin Town and nearby 4 villages 1.4 W 2 7.10 ICB Prior 16-Jul-13 18-Jul-13 29-Aug-13 Lot -2: Reconstruction of water supply systems of Ashtarak Town and nearby 4 villages

Project Beneficiaries Survey in Masis, Ashtarak and Echmiatsin 1.5 CS 1 0.03 CQ Prior 24-Jun-13 18-Sep-13 2-Oct-13 Subprojects Design for services for reconstruction of additional water supply systems of Echmiatsin and Ashtarak Towns 1.6 CS 2 0.08 CQ Post 18-Jul-14 18-Jul-14 24-Jul-14 Design and Author Supervision services for reconstruction of additional water supply systems of Echmiatsin and Ashtarak Towns

Sub-Total for C Component 10.72

SUB TOTAL 17.96

CONTIGENCY 0.00

FRONT-END FEE 0.04

EXCHANGE RATE 0.005

CONSTRUCTION PERMISSION 0.00

TOTAL: 18.00 * The amount presented in the table exclude VAT and Enterprise Profit Tax **The lines are subject to retroactive financing

68 Investment programs coordination directorate Table 50. Armenian Water and Sewerage Company (AWSC) Municipal water project (LOAN8129). Procurement Plan. Revised as of 31 December, 2014

Bid Evaluation Contract Implementation Current Status

Sent Bid Evaluation/ Sent Approval Contract Signing Contract completion Combined Report Contract price Actual Completion Dates Supplier/Contractor/Consultant Contract No. Contract Price as signed Paid amounts USD equivalent to USD and Notes Planned/ Completion Planned/ Planned/ Planned/ dates as per signed Actual Actual Actual contract

SAUR S.A.S* 17-Oct-11 EUR 2 410 000 4 141 056 4 141 056 31-Dec-13 31-Dec-13 France

550 000 268 329 30-Jun-15 in progress

20-Feb-13 26-Feb-13 26-Feb-13 Rambøll Danmark A/S 3-3 EUR 299 423 392 244 395 225 4-Sep-14 26-May-14

7-Feb-13 15-Feb-13 15-Feb-13 SOS Audit Ltd 3-4 AMD 115 332 240 283 685 195 875 3-Oct-15 in progress

5 366 986 5 000 485

22-Jul-13 30-Sep-13 9-Oct-13 B METERS s.r.l. 2-1 EUR 269 900.00 364 365.00 446 652.76 30-Mar-14 4-Apr-14

28-Nov-12 3-Dec-12 12-Dec-12 Redinet CJSC 1-1 AMD 113 520 698 279 621.40 322 873.45 1-Feb-14 10-Jan-14 20-Jun-12 26-Jun-12 7-Sep-12 Agat-777 LLC 2-4 AMD 29 000 000 70 384.93 71 211.08 6-Mar-13 5-Dec-12 25-Sep-12 22-Oct-12 26-Oct-12 Ashotsq LLC 2-5 USD 452 000 452 000.00 452 398.66 21-May-13 13-Apr-13

3-Aug-12 6-Aug-12 6-Sep-12 Global Motors CJSC 2-6 AMD 16 890 000 41 013.06 41 532.45 21-Oct-12 20-Sep-12

24-Sep-14 8-Oct-14 20-Oct-14 Muran LLC 2-7-1 AMD 87 173 562 212 779.33 20 990.51 17-Feb-15 in progress

27-Nov-14 11-Dec-14 7-Jan-15 ProMinent GmbH 2-8 EUR 126 730.00 154 610.60 4-Mar-15 in progress

1 574 774 1 355 659

JV SCE, France-Jinj LLC, 21-May-12 3-1 AMD 48 093 392 120 598.29 117 976.87 16-Jul-12 2-Jul-12 Armenia 29-Feb-12 7-Mar-12 JV SCE, France-Jinj LLC, 17-Dec-12 3-1-1 AMD 2 531 231 6 214.05 6 516.75 8-Dec-14 in progress Armenia

CES Consulting Engineers 13-Dec-12 14-Dec-12 3-2-1 USD 272 484 272 484.00 272 484.00 12-Jun-13 7-Jun-13 Salzgitter GmbH

26-Nov-12 CES Consulting Engineers 13-Dec-12 14-Dec-12 3-2-2 USD 267 468 267 468.00 169 655.70 2-Jun-15 in progress Salzgitter GmbH

JV AIS LLC-Ararat Chanshin 29-Sep-12 9-Oct-12 28-Nov-12 1-2 AMD 1135 659 702 2799 190.81 2676 617.78 25-Mar-15 in progress LLC

23-Oct-13 Blesk LLC 1-3-1 AMD 1143 608 901 2820 800.41 1918 350.01 31-May-15 in progress 3-Oct-13 10-Oct-13 7-Oct-13 Agat-777 LLC 1-3-2 AMD 1131 402 938 2784 237.96 2030 555.82 31-May-15 in progress

16-Oct-13 30-Oct-13 19-Dec-13 Avag Solutions LLC 3-5 AMD 14 032 800 34 618.97 17 045.70 30-Jun-15 in progress

CES Consulting Engineers 10-Sep-14 3-6-1 USD 71 051 71 051.40 71 051.40 10-Nov-14 10-Nov-14 Salzgitter GmbH 2-Aug-14 2-Aug-14 CES Consulting Engineers 15-Jan-15 3-6-2 USD 7 440 7 440.00 31-May-15 in progress Salzgitter GmbH

9 184 104 7 280 254

16 125 864 13,636,398

- 37 500

- 5 285

- 1 294

16 125 864 13 680 477

Investment programs coordination directorate 69 Table 51. Armenian Water and Sewerage Closed Joint Stock Company Water Supply and Sanitation Sector Project - Additional Financing L2860-ARM (SF). Procurement Plan. Revised as of 31 December, 2014

Procurement Identification

Total Project Est'd Cost Cat'y Description Type Con't Nmb. Procur Method Review (US$ '000)

1 2 3 4 5 6 7 1. Civil Works (Works and Goods for Works)/ Rehabilitation of Water Supply Systems (WSS) 40 011 Lot-1: Improvement of water supply systems in Oshakan, Voskevaz and Voskehat villages 1 645 1-01 Lot-2: Improvement of water supply systems in Amberd, Aygeshat, Dasht, Doghs, Lernamerdz and Aghavnatun villages W 3 1 221 ICB Prior Lot-3: Improvement of water supply systems in Musaler, Shahumyan, Poultry of Shahumyan, Ptghunk and Norakert villages 1 376

Lot-1: Improvement of water supply systems in Vedi and Ararat towns and Banavan GMF, Ararat,Vosketap villages 2 298

1-02 Lot-2: Improvement of water supply systems in Masis, Burastan, Azatavan, Baghramyan, Berkanush, Dalar, Mrgavan, Shahumyan and Dimitrov villages W 3 2 193 ICB Prior

Lot-3: Improvement of water supply systems in Aygezard, Verin Artashat, Mrganush, Byuravan, Nshavan, Hovtashen, Mrgavet and reconstruction of Abovyan 1 427 village external water main Lot-1: Improvement of water supply systems in Hrazdan town and Qaghsi village 1 461

1-03 W 3 ICB Prior Lot-2: Improvement of Water Supply Systems in Tsaghkadzor town and Akunk village 1 512

Lot-3: Improvement of WSS in Charentsavan, Abovyan towns (Center and Micro Districts) and Solak village 1 300 Lot-1: Improvement of water supply systems in Stepanavan town and Mets Parni village 1 183

1-04 Lot-2: Improvement water supply systems in Metsavan, Sarchapet and Lernahovit villages and reconstruction of Hovdra external water main W 3 1 916 ICB Prior Lot-3: Improvement ofwater supply system in Alaverdi town and Arevatsag, Odzun, Teghut, Shnogh villages 1 940

Lot 1: Improvement of water supply systems in Noyemberyan town 1 088 1-05 Lot 2: Improvement of water supply systems in Berd town W 3 1 240 ICB Prior Lot-3: Improvement WSS in Dilijan town and Bagratashen, Pthavan, Zorakan, Berdavan villages 1 300

Lot 1: Improvement of water supply systems of Noratus and Sarukhan village 1 395

Lot-2: Improvement of water supply systems in Gavar town and Karmirgyugh village 2 203 1-06 W 5 ICB Prior Lot-3: Improvement of Water Supply Systems in Gandzak and Ddmashen villages 1 062 Lot-4: Improvement of water supply systems in Sevan town 332 Lot-5: Improvement of Water Supply Systems in Lchashen, Chkalovka and Norashen villages 1 471

Lot-1: Improvement of water supply systems in Goris town and Brnakot village 1 040

1-07 Lot-2: Improvement of Water Supply Systems in Meghri town W 3 901 ICB Prior

Lot-3: Improvement of Water Supply Systems in Kapan town and Syunik and Achanan villages 1 968

1-08 Improvement of water supply systems in Vayq, Jermuk towns and Zaritap village W 1 1 542 ICB Prior Lot-1: Improvement of WSS in Shirak Region Settlements 1 100 1-09 Lot-2: Improvement of WSS in Shirak Region Settlements W 3 1 200 ICB Prior Lot-3: Improvement of WSS in Shirak Region Settlements 400 Lot-1: Improvement of WSS in Talin Town 1 200 1-10 W 2 ICB Prior Lot-2: Improvement of WSS in Aruch, Partizak, Nor Amanos, Arevut, Kanach, Hakko, Sorik and Qaraberd villages 1 087 1-11 Construction Permissions W 10 Post 2. Goods 3 514 2-01 Procurement of 12 (twelve) units of Backhoe Loaders G 1 951 ICB Prior Supply of 10 sets of Ultrasonic Clamp-On Flow Meters and 4 sets of Ferromagnetic Locators G 1 108 ICB Prior 2-02 Supply of 71 sets of Float Valves G 1 205 ICB Prior Supply of 100 km of Polyethylene PE-100 Pipes for Drinking Water G 1 401 ICB Prior 2-03 Supply of 26.4 km of High Density Polyethylene Double Wall Corrugated Sewer Pipes G 1 473 ICB Prior Lot 1: Procurement of 12 sets of rotodynamic surface pumps with 7 sets of tied control panels 331 2-04 Lot 2: Procurement of 3 sets of rotodynamic surface pumps G 1 192 ICB Prior Lot 3: Procurement of 10 sets of submerged borehole pumps with 5 sets of tied control panels 212 2-05 IT Equipment G 1 98 S Prior 2-06 Other minor goods G 3 20 S Post

2-07 Procurement of 25000 sets of Residential High Accuracy&Quality Water Meters for NRW Reduction G 1 523 ICB Prior

2-08 Procurement of Furniture for 5th floor of AWSC's Administrative Office G 1 30 S Prior 3. Consulting Services 2 986 3A. Design and Supervision 2 877.60 3A. Design and Construction Supervision of Civil Works and Public Awareness Campaign CS 1 2 866 QCBS Prior 3A-01 Legal Consultant - Lawyer IC 1 12 IC Prior 3B. Project Technical and Financial Audits 108.00 3B. 6 years Audit services for Water Supply and Sanitation Sector Project- Additional Financing CS 2 108 LCS Prior Incremental Costs - 4. 1 406.89 Project Management and Operating costs Incremental Costs - 4-01 IC 12 1 318 DC Post Project Management and Operating costs 4-02 Civil Works for Minor Rehabilitation of 5th floor of AWSC's Administrative Office S 1 89 S Prior 5 Interest Charge I 1 085.86 6 Unallocated U 475.42 TOTAL: 49 478.24 Percentage: 1.00

70 Investment programs coordination directorate Table 51. Armenian Water and Sewerage Closed Joint Stock Company Water Supply and Sanitation Sector Project - Additional Financing L2860-ARM (SF). Procurement Plan. Revised as of 31 December, 2014

Bidding Process Contract Signing Contract Implementation Current Status Contract Price as signed Contr. Completion Invitation Submission Contract Actual Paid Price Supplier/ Contractor Contr. No. Notes /RFP /BD Signing Contract Price as Contract Price (US$ '000) Actual as signed (AMD) (US$ '000) per signed contract 8 9 10 11 12 13 14 15 16 17 33 433 370 21 977 071 24/Jul/13 Artashatshin LLC 1-01/1 AMD 675 192 642 1 645 487 979 438 29/Apr/15 in progress 29/Apr/13 10/Jun/13 24/Jul/13 JV of HB Construction LLC-Parex-Gaz LLC 1-01/2 AMD 501 094 473 1 221 199 990 802 19/Mar/15 in progress 25/Jul/13 Consortium of Artezai LLC-Sanloret LLC 1-01/3 AMD 564 970 774 1 375 763 1 227 104 19/Dec/14 completed

21/Aug/13 Consortium of Ararat-Chanshin LLC-Artezia LLC 1-02/1 AMD 933 483 530 2 297 692 2 211 330 22/Dec/14 completed

24/May/13 9/Jun/13 4/Sep/13 Consortium AIS LLC - SHMSH -23 OJSC 1-02/2 AMD 899 881 700 2 192 748 2 053 404 4/May/15 in progress

22/Aug/13 JV of Eghvardshin OJSC- Doroghnik LLC 1-02/3 AMD 579 601 865 1 427 239 1 310 285 18/Apr/15 in progress

28/May/13 9/Jun/13 11/Oct/13 Consortium Four Directions LLC - Ashotsk LLC 1-03/1 AMD 596 464 366 1 461 421 1 262 469 19/Mar/15 in progress

28/Feb/14 11/Apr/14 18/Jul/13 Consortium of Emoshin LLC-Arpa-Sevan OJSC 1-03/2 AMD 614 741 770 1 511 834 1 096 374 14/Oct/15 in progress

1-03/3 - - 0.00 9/Aug/13 20/Sep/13 13/Nov/13 Shinashkarh LLC 1-04/1 AMD 479 745 306 1 183 417 742 572 21/Apr/15 in progress 26/Aug/13 7/Oct/13 26/Nov/13 Agat-777 LLC 1-04/2 AMD 774 322 887 1 915 550 1 385 780 4/May/15 in progress

6/Nov/13 18/Dec/13 17/Jan/14 Consortium of Shinashkarh LLC-Spitak-1 OJSC 1-04/3 AMD 787 919 594 1 940 211 1 040 749 15/Apr/15 in progress

26/Nov/13 17/Jan/14 3/Mar/14 Spitak-1 OJSC 1-05-1 AMD 450 066 608 1 088 169 563 812 30/May/15 in progress 29/Jan/14 13/Mar/14 12/05/2014 Ararat-Chanshin LLC 1-05-2 AMD 512 388 959 1 240 021 782 616 8/Aug/15 in progress 1-05-3 - - 0.00 Consortium of Dzilio produc.coop.-Shinashkarh 7/Nov/13 19/Dec/13 18/Feb/14 1-06-1 AMD 574 792 160 1 394 822 1 315 462 17/May/15 in progress LLC Comsortium of artashati ETSSH LLC- Spitak-1 3/Feb/14 17/Mar/14 22/May/14 1-06-2 AMD 909 330 173 2 202 941 1 331 705 18/Aug/15 in progress OJSC 2-Apr-14 14/May/14 13/Aug/14 Agat-777 LLC 1-06-3 435332783 1 058 380 494 179 9/Nov/15 in progress 7-Nov-13 19/Dec/13 5/Feb/14 SHMSH -23 OJSC 1-06-4 AMD 135 980 800 331 539 292 545 25/Mar/15 in progress 16/Jun/14 19/Aug/14 1-06-5 - 1 447 156 415 704 25/Jan/16 in progress Consortium of Sisian (Nor Bak) Norogshin OJSC- 23/Jan/14 6/Mar/14 26/Apr/14 1-07/1 AMD 429 574 889 1 040 108 471 127 23/Jul/15 in progress Megru TSHSHD LLC 7/Jul/14 2/Aug/14 1-07/2 - 872 727 204 297 27/Feb/16 in progress Consortium of Kapani CHSHSH LLC-Ararat- 7/Apr/14 19/May/14 18/Jul/14 1-07/3 800309395 1 968 200 998 676 14/Oct/15 in progress Chanshin LLC 28/Feb/14 11/Apr/14 10/Jun/14 SHMSH -23 OJSC 1-08/1 AMD 635 469 574 1 542 402 588 670 6/Sep/15 in progress 1-09/1 - - 0.00 1-09/2 - - 0.00 1-09/3 0.00 1/Aug/14 3/Oct/14 1-10/1 - 1 074 346 214 869 27/Feb/16 in progress 1-10/2 - - 0.00 - - 3 099 in progress 3 368 825 3 493 585 13/Aug/12 24/Sep/12 28/Dec/12 Four Directions LLC 2-01 EUR 732 000 965 508 951 142 28/Jun/13 competed 20/Aug/12 1/Oct/12 10/Apr/13 SEBA DYNATRONIC 2-02/2 USD 89 056 89 056 108 137 8/Aug/13 completed 20/Aug/12 1/Oct/12 12/Apr/13 Ashotsq LLC 2-02/3 USD 220 000 220 000 204 564 10/Aug/13 completed 23/Aug/12 4/Oct/12 4/Dec/12 Shahart LLC 2-03/1 AMD 152 166 400 373 726 401 186 4/Apr/13 completed 23/Aug/12 4/Oct/12 4/Dec/12 Shahart LLC 2-03/2 AMD 191 447 920 470 203 473 107 4/Apr/13 completed 11/Dec/13 WILO SE 2-04-1 EUR 195,000 268 320 330 746 30/May/14 completed 4/Jun/13 16/Jul/13 16/Dec/13 Euroterm CJSC 2-04-2 EUR 141,282 194 545 191 513 13/Jun/14 completed 23/Dec/13 Grudfos Kazakhstan LLP 2-04-3 EUR 122,000 166 896 211,757 9/Jun/14 completed 13/Feb/13 27/Feb/13 8/Apr/13 Doxx Computer LLC 2-05 AMD 40 650 000 97 130 97 994 6/Aug/13 completed 2-06 0 30/Dec/16 in progress Consortium of Agat-777 LLC and Baylan Olcu 5/Nov/13 17/Dec/13 14/Apr/14 2-07 USD 523 440 523 440 523 440 24/Feb/14 completed Aletleri San Ve Tic LTD STI 2-08 2 703 132 2 070 933 2 604 533 2 041 823 1/Jun/12 19/Jul/12 26/Dec/12 HGSN LLC - JINJ LLC JV 4A/1 AMD 1045 092 000 2 592 444 2 038 171 30/Dec/16 in progress 19/Nov/13 28/Nov/13 3/Mar/14 Mr. Gevorg Chakmishyan 3A-01 AMD 5 000 000 12,089 3 653 3/Mar/16 in progress 98 598.86 29 109.21 3/Apr/14 28/Apr/14 7/Jul/14 GRANT THORNTON CJSC 3B-01 39900000 98,598.86 29 109 in progress

93 332.33 475 497

Oct-14 388 770 1/Apr/17 in progress

22/Oct/13 29/Oct/13 12/Nov/13 Agat-777 LLC 1-12 AMD 37 805 192 93 332.33 86 727 6/May/14 completed 113 162

39 598 660 28 130 247 Proj. Impl. Index 80.03% 56.85% 68.44

Investment programs coordination directorate 71 Table 52. Armenian Water and Sewerage CJSC Armenian Small Municipalities Water Project Procurement Plan. Revised as of 31 December, 2014

Procurement Identification Contract Implementation

Contract N Description Category Procurement type Post/prior review Contractor number

Ararat-Chanshin 1 Rehabilitation of Water Supply Network in Byureghavan and Abovyan W 1 ICB Prior LLC

2 Rehabilitation of Water Supply Network in Sevan W 1 ICB Prior SHMSH-23 OJSC

3 Rehabilitation of Water Supply and Waste Water Networks in Dilijan W 1 ICB Prior SHMSH-23 OJSC 4 Rehabilitation of Water Supply Network in Tashir W 1 ICB Prior SADE CGTH SA 5 Rehabilitation of Water Network in Gavar and Saroukhan W 1 ICB Prior SADE CGTH SA 6 Rehabilitation of Water Supply Network in Martuni W 1 ICB Prior Arpa-Sevan OJSC 7 Rehabilitation of the Water Supply Network in Chambarak W 1 ICB Prior Pareqs-Gaz LLC 8 Rehabilitation of Water Supply Network in Spitak, Jrashen and Akthala W 1 ICB Prior Spitak -1 OJSC Four Directions LLC- 9 Rehabilitation of Water Supply Network in Kapan W 1 ICB Prior Ashotsk LLC consortium

Blesk LLC-Artezia 10 Rehabilitation of Water Supply Network in Artik W 1 ICB Prior LLC consortium

11 Rehabilitation of Waste Water Network in Jermuk W 1 ICB Prior SHMSH-23 OJSC Baghramyanshin 12 Rehabilitation of Water Supply Network in Ijevan and Azatamout W 1 ICB Prior OJSC Arpa-Sevan-Kunst 13 Design & construction of WWTPs in Dilijan and Jermuk W 1 ICB Prior consortium

Selection from Shortlist Grant-Thornton 14 Financial audit of project accounts and disbursements C 1 of companies acceptable Prior Amyot for the Bank

FRONT END FEE Total Construction Contracts Unallocated amount TOTAL

72 Investment programs coordination directorate

TABLE 40-EBRD Table 52. Armenian Water and Sewerage CJSC Armenian Small Municipalities Water Project Procurement Plan. Revised as of 31 December, 2014

Contract Implementation Current situation

Contract amount, RA Actually paid, RA Contract amount, without RA Contract completion date Actual completion and Contract signing date Contract Ref. cofinancing inclusive cofinancing inclusive cofinancing (EUR) as per signed Contract notes on signed contracts (EUR) (EUR)

27.03.2014/ 29/Apr/13 ASMWP-Works-2012-01 1 206 691 1 326 800 1 451 551 29/Apr/13 completed 01.04.2014 26/Apr/13 ASMWP-Works-2012-02 1 099 185 1 079 916 1 319 023 26/Apr/13 completed 3/Sep/13 ASMWP-Works-2013-03 2 039 564 2 447 477 1 879 450 3/Sep/13 4/1/2015 18/Sep/13 ASMWP-Works-2013-04 1 157 526 1 389 032 949 638 18/Sep/13 5/31/2015 15/Oct/13 ASMWP-Works-2013-05 1 153 526 1 384 231 1 223 863 15/Oct/13 6/1/2015 4/Oct/13 ASMWP-Works-2013-06 1 000 320 1 200 384 752 942 4/Oct/13 4/13/2015 29/Oct/13 ASMWP-Works-2013-07 571 977 939 624 279 995 29/Oct/13 5/15/2015 13/Nov/13 ASMWP-Works-2013-08 1 499 691 1 799 629 1 536 207 13/Nov/13 6/5/2015

13/Nov/13 ASMWP-Works-2013-09 2 105 633 2 526 760 2 158 364 13/Nov/13 5/31/2015

14/Oct/13 ASMWP-Works-2013-10 1 174 966 1 409 960 1 243 525 14/Oct/13 5/21/2015

4/Dec/13 ASMWP-Works-2013-11 995 521 1 194 626 718 597 4/Dec/13 5/30/2015

24/Oct/13 ASMWP-Works-2013-12 2 371 895 2 846 274 1 845 034 24/Oct/13 5/31/2015

8/Aug/13 ASMWP-WWTP-2012-13 2 041 380 2 449 655 1 845 275 8/Aug/13 4/14/2015

ASMWP-SERV-2014-14 5 530 6 636 0 9/1/2015

65 000 18 423 406 22 001 004 1 576 482 1 891 778 19 999 888 23 892 782 17 268 465

Investment programs coordination directorate 73

TABLE 40-EBRD TOTAL MANAGEMENT PLAN IMPLEMENTION

This is the first time that such Total Management Plan is required in a management contract. So, in agreement with the Water Committee & the World Bank representatives we decided to be very close during its implementation to ensure the final result will satisfy each stakeholder.

Final review meeting for draft TMP took place on December 6th, 2013 with invited stakeholders (SWCE, WB and SAUR) to finalized mod- ifications that must be implemented.

A final version of TMP (both TMP report and TMP model) dated 20th of May 2014 has been officialy sent to SWCE for comments and validation on 21st of May 2014.

In the cover letter we proposed to SWCE Chairman to or- ganise a presentation for the Government of the Republic of Armenia (Prime-Minister, Deputy Prime-Minister, Minister of Finance, Minister of Economy and other officials) and the institutional banks (CBA, ADB, KfW, EBRD and others) which will show the possibility of this tool to give a picture for future water sector. No date had been agreed for this presentation until now.

Official answers have been sent to SWCE Chairman on June 19th, 2014 in reply to 2 letters of comments received from:

- Mr DAVTYAN as an official reprensentative of RA Ministry of Finance and Member of AWSC CJSC Board of Directors

- Mr Narimanyan as Head of the Water Resources Management Agency of the RA Ministry of Nature Pro- tection and Member of AWSC CJSC Board of Directors

74 Total management plan implemention Table 53. Amendment #5 - Annex 5: List of Core monitoring indicators

Actual performance Monitoring indicators Unit December 2014 1 Average daily water production per active3 customer m3/d/customer 1.8 Staff ratio = Total number of staff water and wastewater services2 / number of 2 staff/1 000 customers 6.1 active3 water connections in thousands Percent of active customers complying with minimum drinking water supply 3 duration established by the decision of the RA Public Regulatory Services % 98% Commission (PSRC) ≥4h/d 4 Working ratio = Operating expenditures4 / Revenues collected5 % 125% Expenditures for maintenance and repair6 as percentage of total operation 5 % 10% costs 6 Services duration 6.1 Settlements without investments7 in the water supply system hours of water supply / day 16.6 6.2 Settlements with investments8 in the water supply system hours of water supply / day 18.5 7 Water Losses 7.1 Settlements without investments7 in the water supply system % 68% 7.2 Settlements with investments8 in the water supply system % 65% 8 Water supply interuptions / maximum duration of repair 8.1 Settlements without investments7 in the water supply system hours 36 8.2 Settlements with investments8 in the water supply system hours 24 9 Collection Efficiency9 % 91% 10 Metering Ratio10 % 95% 11 Operational Cost Recovery11 % 105%

2 Full time equivalent staff numbers 3 On six months basis 4 Without VAT, depreciation, debt service, management fees, cost of PIU, audit and advisory services 5 Without VAT and without subsidies 6 With own financial means 7 No investments being commissioned during the contract period (since 2004) 8 Investments being commissioned during the contract period (since 2004) 9 Total payments collected / Total billing (with VAT) 10 Number of active (serviced) connections endowed with water meter / Total number of active (serviced) connections 11 Operational revenue + other income / operational expenses (with VAT); Operational expenses: Total expenses (W&S) excluding depreciation, financing charges, interest, capital repayements, management fees, cost of PIU, audit and advisory services and excluding VAT; Operational revenue + other income: Total billing of water and wastewater services, connection fees, reconnection fees and other operational revenues including subsidies excluding all taxes. INDICATORS Chart 1 /¸Ç³·ñ³Ù 1

INDICATOR 1

WEIGHTED AVERAGE NUMBER OF DAILY HOURS OF DRINKING WATER SERVICE Ջրամատակարարման միջին տևողությունը օրվա ընթացքում

24.00

20.00 17.77 17.05 16.61 16.61 16.65 16.00 16.00 15.02 14.03 13.01 12.10 12.00 10.98 9.62

7.39 8.00 6.04 Number of hours of water supplies water of hours Number of

Ջրամատակարարման Ջրամատակարարման ժամերի տևողությունը 4.00

0.00 Average 2004 Average 2005 Average 2006 Average 2007 Average 2008 Average 2009 Average 2010 Average 2011 Average 2012 Average 2013 march14 June14 September 14 December 14 Մարտ 14 Հունիս 14 Սեպտեմբեր Դեկտեմբեր 14 14 Months ամիսներ AWSC/ ՀՋԿԸ

Chart 2 / ¸Ç³·ñ³Ù 2 1 Nb of hours of daily supplies 1 Chart1 INDICATOR 2

% OF INDIVIDUAL SUBSCRIBERS BILLED ON THE BASIS OF METRED CONSUMPTION Ջրաչափեր ունեցող բաժանորդների %-ը

90.0% 84.2% 84.6% 85.0% 82.9% 84.3% 82.2% 82.3%

80.0% 77.2% 73.9%

70.0% 64.6% 62.5% 60.0% 57.3%

% 53.6%

50.0%

40.0% 39.9%

30.0%

20.0% Base year / December 05 December 06 December 07 December 08 December 09 December 10 December 11 December 12 December 13 March 14 June 14 September 14 December 14 Հիմնական Դեկտեմբեր 05 Դեկտեմբեր 06 Դեկտեմբեր 07 Դեկտեմբեր 08 Դեկտեմբեր 09 Դեկտեմբեր 10 Դեկտեմբեր 11 Դեկտեմբեր 12 Դեկտեմբեր 13 Մարտ 14 Հունիս 14 Սեպտեմբեր 14 Դեկտեմբեր 14 տարին Months Ամիսներ AWSC/ ՀՋԿ

2 %subsciber-watermeter 1 IndicatorsChart Customer77 Chart 3 / ¸Ç³·ñ³Ù 3 INDICATOR 3

% of implemented analyses in compliance with bacteriological safety Ջրի որակի համապատասխանությունը հիգիենիկ ստանդարտներին

100.00% 98.58% 98.50% 98.39% 98.52% 98.65% 98.82% 99.00% 98.39% 98.21% 97.93% 98.00% 96.56% 97.00% 96.24% 96.00%

95.00%

94.00% % 93.81% 93.84% 93.86% 93.00%

92.00%

91.00%

90.00%

89.00%

88.00%

87.00% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter 14 III Quarter 14 IV Quarter 14 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14թ. I 14թ.II 14թ.III 14թ.IV տարին եռամսյակ եռամսյակ եռամսյակ եռամսյակ

Months AWSC/ՀՋԿ Ամիսներ

Chart 4 / ¸Ç³·ñ³Ù 4 INDICATOR 4 3 % of implemented analyses in compliance with bacteriological safety 1 Chart1

COMPANY WORKING RATIO Ընկերության աշխատանքի արդյունավետությունը 220.0%

194.9% 200.0%

176.4% 180.0%

160.0%

138.8% 140.0% 133.7% 126.0%

% 133.8% 120.0% 106.6% 106.7% 107.6% 108.9% 104.1% 112.2% 100.0% 102.4% 103.5%

80.0%

60.0%

40.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter 14 III Quarter 14 IV Quarter 14 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14 I 14թ.II 14թ.III 14թ.IV տարին եռամսյակ եռամսյակ եռամսյակ եռամսյակ

Months AWSC/ ՀՋԿ Ամիսներ

478 CompanyIndicators working ratio 1 Chart1 Chart 5 / ¸Ç³·ñ³Ù 5 INDICATOR 5

% OF CITIES WITH MINIMAL DAILY HOURS OF SERVICE FROM THE BEGINNING OF 2012 Նվազագույն ջրամատակարարման ժամերով սպասարկվող բնակավայրերի % 2012թ-ի ամիսներին

100% 97.32% 97.32% 97.32% 97.32% 97.32%

94.04% 95%

94.31%

90%

85.55% 88.56% 85% 83.93%

80.10% 80% 80.65%

74.07% 75%

70%

65%

60% Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 December 13 March 14 June 14 September 14 December 14 Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Դեկտեմբեր 13 Մարտ 14 Հունիս 14 Սեպտեմբեր Դեկտեմբեր 14 14

Months AWSC/ ՀՋԿ Ամիսներ

Chart 6 / ¸Ç³·ñ³Ù 6 5 bis % of cityINDICATOR with minimum daily 6 supplies 1 Chart1

% OF BLOCK APARTMENT BUILDINGS WITH INDIVIDUAL OR COMMON BLOC METERS Անհատական կամ ընդհանուր ջրաչափ ունեցող բազմաբնակարան շենքերի բաժանորդների տոկոսը

95%

85.4% 85.6% 85.9% 86.3% 82.1% 83.1% 84.1% 85% 79.9% 76.8%

75% 70.6% 67.5%

65% 61.6% 56.3%

55% %

45%

37.6% 35%

25%

15% Base year / December 05 December 06 December 07 December 08 December 09 December 10 December 11 December 12 December 13 March 14 June 14 September 14 December 14 Հիմնական Դեկտեմբեր Դեկտեմբեր Դեկտեմբեր Դեկտեմբեր Դեկտեմբեր Դեկտեմբեր Դեկտեմբեր Դեկտեմբեր Դեկտեմբեր Մարտ 14 Հունիս 14 Սեպտեմբեր Դեկտեմբեր տարին 05 06 07 08 09 10 11 12 13 14 14

Months AWSC/ ՀՋԿ Ամիսներ

Indicators 6 apartment with water meter 1 Chart179 Chart 8 / ¸Ç³·ñ³Ù 8 INDICATOR 8

REVENUE COLLECTED ON DOMESTIC SUBSCRIBERS PER REGISTERED INHABITANT Բնակիչ բաժանորդներից ամսական հավաքագրումը ըստ գրանցված բնակչի 700

606 589 600 571 553 515 521 484 500

446

396 400 Drams/cap/month Դրամ/անձ/ամիս 286 300 242 250

181 200 166

100 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter 14 III Quarter 14 IV Quarter 14 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14թ.I 14թ.II 14թ.III 14թ.IV տարին եռամսյակ եռամսյակ եռամսյակ եռամսյակ

Months Ամիսներ AWSC/ ՀՋԿ

Chart 9 / ¸Ç³·ñ³Ù 9

8 collection-registeredINDICATOR inhabitant 9 1 Chart1

COLLECTION RATIO (EXCLUDING BUDGET ORGANISATIONS) Հավաքագրման արդյունավետության տոկոսը (բացառությամբ բյուջետային կազմակերպությունների) 100%

95.0% 95.0% 90% 93.5% 90.0% 89.9% 90.9% 91.2% 86.7% 80% 83.0%

76.0% 70% 72.0%

60% 63.0%

գանձված եկամտի % եկամտի գանձված 50%

% % OF REVENUCOLLECTION 47.9% 40%

36.2% 30%

20% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter III Quarter IV Quarter Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14թ.I 14 14 14 տարին եռամսյակ 14թ.II 14թ.III 14թ.IV եռամսյակ եռամսյակ եռամսյակ Months AWSC/ ՀՋԿ Ամիսներ

Indicators 9 Collection80 ratio 1 Chart1 Chart 10 / ¸Ç³·ñ³Ù 10 INDICATOR 10

% OF SUBSCRIBERS WITH 4 MONTHS DEBT OR MORE THAN 4 MONTHS Ավելի քան 4 ամսվա պարտք ունեցող բաժանորդների տոկոսը 90%

79.5% 77.8% 78.1% 80% 79.5% 75.1% 76.7% 70%

60%

% 48.9% 50%

40%

29.4% 30% 23.3% 23.3% 20.6% 20.3% 20.0% 20%

10% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter 14 III Quarter 14 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14թ.I 14թ.II 14թ.III տարին եռամսյակ եռամսյակ եռամսյակ

Month AWSC/ ՀՋԿ Ամիսներ

Chart 11 / ¸Ç³·ñ³Ù 11 10 subscribers Debts_4 1 Chart1 INDICATOR 11

AVERAGE DOMESTIC METERED CONSUMPTION PER METERED REGISTRED INHABITANT Միջին սպառումը շնչի հաշվով` ջրաչափ ունեցող բնակիչ-բաժանորդների համար 145

136 135

125 126 125

114 115 115

108

105 100 Liters/cap/day Լիտր/անձ/օր 95 91 87 87

85 81 78 75 75 71

65 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter III Quarter IV Quarter Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14թ.I 14 14 14 տարին եռամսյակ 14թ.II 14թ.III 14թ.IV եռամսյակ եռամսյակ եռամսյակ Month AWSC/ ՀՋԿ Ամիսներ

11 Average consumption-watermeter 1 Indicators 81 Chart1 Chart 12 / ¸Ç³·ñ³Ù 12 INDICATOR 12

PRICE OF M3 METERED AND BILLED TO DOMESTIC SUBSCRIBERS Սակագինը ջրաչափ ունեցող բնակիչ-բաժանորդների համար

200

179.78 180 Water/Ջուր 154.47 160

140.00 140

115.65

. 120

100.41 Sewerage/ 100 90.36 Կոյուղի Drams/m3

Դրամ/խոր.մ 80

40 Total/ Ընդամենը 24.35 25.31 20 10.05

0 Period Ժամանակահատված

12 Average price of m3 1 Chart 13Chart1 / ¸Ç³·ñ³Ù 13 INDICATOR 13

GROWTH OF TOTAL COLLECTED REVENUE FROM BASE YEAR (EXCLUDING BUDGET ORGANISATIONS) Ընդհանուր հավաքագրման աճը (բացառությամբ բյուջետային կազմ-րի) բազային տարվա համեմատ

250% 228.6% 212.6%

195.4%

200% 189.1% 175.4% 160.7% 161.6% 146.2% 150% 119.5%

100% 72.6% 54.8% % COLLECTION OF REVENU 46.9% 50% Հավաքագրումց ստացված եկամտի % 16.2%

0% Base year Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter 14 III Quarter IV Quarter Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14թ.I 14թ.II 14 14 տարին եռամսյակ եռամսյակ 14թ.III 14թ.IV եռամսյակ եռամսյակ

AWSC/ ՀՋԿ

82 Indicators 13 Growth of the collection ratio 1 Chart1 Chart 14 / ¸Ç³·ñ³Ù 14

INDICATOR 14

Ratio of water volume billed on the basis of metering to the total metered and normative billed volume Ջրաչափ ունեցող բաժանորդներին տրվող ջրաքանակի տոկոսը բաժանորդներին տրված ընդհանուր ջրաքանակի նկատմամբ

100%

90% 92% 92% 92% 90% 91% 90% 86% 80% 78% 70%

% 65% 60% 59% 56% 50%

47% 40%

30% 26% 25% 20% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter III Quarter IV Quarter Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14թ.I 14 14 14 տարին եռամսյակ 14թ.II 14թ.III 14թ.IV եռամսյակ եռամսյակ եռամսյակ AWSC/ ՀՋԿ

Chart 15 / ¸Ç³·ñ³Ù 15 14 consumptionINDICATOR by watermeter-total 15 consumption 1 Chart1

AVERAGE DAILY PRODUCTION PER EQUIVALENT REGISTRED INHABITANT Օրական արտադրված միջին ջրաքանակը մեկ շնչի հաշվով

900 827 790 792 800 759 754 742

668 693 692 700 667 654 656 610 620

600 լիտր/անձ/օր

liters /cap/day 500

400

300

200 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter 14 III Quarter 14 IV Quarter 14 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14թ.I 14թ.II 14թ.III 14թ.IV տարին եռամսյակ եռամսյակ եռամսյակ եռամսյակ

Months AWSC/ ՀՋԿ Ամիսներ

Indicators 83 15 Average daily production per equi registred inhabitant 1 Chart1 CHART 17 / ¸Æ²¶ð²Ø 17 INDICATOR 17

RATIO OF METERED FINAL CONSUMPTION M3 TO WATER PRODUCED Ջրաչափ ունեցող բաժանորդների կողմից սպառված ջրի ծավալի տոկոսը ` արտադրված ջրի ընդհանուր ծավալի համեմատ 29%

24.2% 22.8% 24%

19.8% 20.2% 22.5%

19% 17.7%

% 14.0% 14% 11.6%

9.4% 8.5% 9% 8.1% 7.8% 6.8% 6.4%

4% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter 14 III Quarter 14 IV Quarter 14 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14թ.I 14թ.II 14թ.III 14թ.IV տարին եռամսյակ եռամսյակ եռամսյակ եռամսյակ

AWSC/ՀՋԿ

Chart 18 / ¸Ç³·ñ³Ù 18 INDICATOR 18 17 ratio of metered final consumption 1 Chart1

WORKING RATIO FOR THE BRANCHES WITH GRAVITY SYSTEMS Ինքնահոս համակարգ ունեցող մասնաճյուղերի աշխատանքի արդյունավետության տոկոսը

140.0%

121.0% 120.0%

97.5% 100.0%

94.5% 85.2% 89.7% 80.0%

73.7% % 65.9% 59.6% 60.0% 54.4%

58.0% 54.3% 48.8% 40.0% 45.6% 42.3%

20.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter 14 III Quarter 14 IV Quarter 14 Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14թ.I 14թ.II 14թ.III 14թ.IV տարին եռամսյակ եռամսյակ եռամսյակ եռամսյակ

Months AWSC/ ՀՋԿ Ամիսներ

84 Indicators 18 Working ration for BWGS 1 Chart1 INDICATOR 19 Chart 19 / ¸Ç³·ñ³Ù 19

COMPANY WORKING RATIO FOR BRANCHES WITH PUMPING STATIONS OR WATER TREATMENT PLANTS Պոմպակայաններով կամ մաքրման կայաններով աշխատող մասնաճյուղերի աշխատանքի արդյունավետության տոկոսը 270.0%

223.3%

220.0% 196.8%

170.0% 147.2% 155.2% % 148.9% 129.0% 119.4% 120.0% 111.6% 111.6% 111.2% 115.5% 116.8% 105.0%

70.0%

20.0% Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter 14 III Quarter 14 IV Quarter 14 Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14թ.I 14թ.II 14թ.III 14թ.IV եռամսյակ եռամսյակ եռամսյակ եռամսյակ AWSC/ ՀՋԿ

CHART 20 / ¸Æ²¶ð²Ø 20 INDICATOR 20 19 Company working ratio for BWPS 1 Chart1

ELECTRICITY COST AS % OF REVENUE COLLECTED IN SYSTEMS WITH PUMPING OR TREATMENT PLANTS Պոմպակայանների և մաքրման կայանների ծախսած էլեկտրաէներգիայի արժեքի տոկոսը

Ընկերության ընդհանուր հավաքագրման նկատմամբ

80% 72.6%

70% 63.1% 60%

50% 42.6% 39.7% 39.2% 40%

30.8% 30.5% 30% 25.7% 26.7% 24.1% 23.6% 22.1% 22.6% 24.9% 20%

10% % OF COLLECTION USED FOR ELECTRICITY EXPENSIES FOR USED ELECTRICITY COLLECTION % OF

0% Base year / Average 05 Average 07 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter II Quarter III Quarter IV Quarter Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14 14 14 14 Հավաքագրման % օգտագործված էլեկտրաէներգիայի էլեկտրաէներգիայի համար% վճարման օգտագործված ծախսերիՀավաքագրման տարին 14թ.I 14թ.II 14թ.III 14թ.IV եռամսյակ եռամսյակ եռամսյակ եռամսյակ Month AWSC/ՀՋԿ Ամիս

Indicators 85 20 electricty-collection 1 Chart1 CHART 22 / ¸Æ²¶ð²Ø 22 INDICATOR 22

TOTAL STAFF FOR 1000 INDIVIDUAL SUBSCRIBERS 1 000 բաժանորդին բաժին ընկնող աշխատողների թիվը

10.00 9.45

9.00 8.34

8.00 7.15 6.87 6.85 6.87 7.00 6.30 5.79 6.00 5.43 5.20 5.05 4.88 5.01 4.99 5.00

4.00 Staff Staff per 1000 Individual Subscribers

3.00 Աշխատակազմ ամեն 1000անհատ բաժանորդի համար 2.00 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter 14 III Quarter IV Quarter Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14թ.I 14թ.II 14 14 տարին եռամսյակ եռամսյակ 14թ.III 14թ.IV եռամսյակ եռամսյակ

AWSC/ՀՋԿ CHART 23 / ¸Æ²¶ð²Ø 23 INDICATOR 23 22 Staff-custumer 1 Chart1 STAFF AND ASSIGNMENT CONTRACTOR TOTAL COST AS % OF COLLECTED REVENUE Անձնակազմի պահպանման ընդհանուր ծախսի տոկոսը հավաքագրման նկատմամբ

80.0%

70.2% 68.9% 70.0%

61.9% 61.4% 62.2%

58.6% 60.0% 54.9%

51.1% 50.9% 49.4% 49.6% 50.0% 47.8% 44.7%

% of collection % of revenue 43.9% 40.0% Հավաքագրված Հավաքագրված եկամուտի %

30.0%

20.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter III Quarter IV Quarter Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14 I 14 14 14 տարին եռամսյակ 14թ.II 14թ.III 14թ.IV AWSC/ ՀՋԿԸ եռամսյակ եռամսյակ եռամսյակ

86 Indicators 23 Staff-col. salary including taxes 1 Chart1 CHART 24 / ¸Æ²¶ð²Ø 24 INDICATOR 24

ELECTRICITY CONSUMPTION IN Kwh/m3 Էլեկտրաէներգիայի տեսակարար սպառումը կՎտժ/մ3 0.50

0.43 0.45

0.40 0.38

0.35 0.31 0.30

0.29 0.30 0.27 0.26 0.25 0.24 0.23 0.23 0.24 0.25 0.24 0.23 կվտժ/խ.մ3

0.20

KWH/m3 / 0.15

0.10

0.05

0.00 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter III Quarter IV Quarter Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14թ.I 14 14 14 տարին եռամսյակ 14թ.II 14թ.III 14թ.IV եռամսյակ եռամսյակ եռամսյակ AWSC/ՀՋԿ

Chart 21 / ¸Ç³·ñ³Ù 21 24 Electricty consumption 1 Chart1 INDICATOR 25

PERCENTAGE OF WATER DISINFECTED Ախտահանվող ջրի %

100.0% 94.50% 92.37% 91.97% 91.33% 90.30% 91.21% 88.23% 89.33% 90.0%

82.61% 85.71% 80.02% 80.0%

78.80%

70.0%

% 67.83% 60.87% 60.0%

50.0%

40.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 Average 13 I Quarter 14 II Quarter III Quarter IV Quarter Հիմնական Միջինը 05 Միջինը 06 Միջինը 07 Միջինը 08 Միջինը 09 Միջինը 10 Միջինը 11 Միջինը 12 Միջինը 13 14թ.I 14 14 14 տարին եռամսյակ 14թ.II 14թ.III 14թ.IV AWSC/ ՀՋԿ եռամսյակ եռամսյակ եռամսյակ

25 Amount of chlorine effectively usued 1 Indicators 87Chart1 APPENDIX

1. Table 10. Water production and NRW ...... 88

2. Table 11. Quantity of desinfection materials ...... 90

3. Table 13. Electricity expenses...... 91

4. Table 13. Electricity consumption...... 92

5. Table 18. Water quality analysis at water intake points (underground and surface sources)...... 93

6. Table 19. Analysis of water taken from the pressure point, before the distribution network ...... 94

7. Table 20. Water quality investigation in the distribution network...... 95

8. Table 21. Potable water disinfection control...... 96

9. Tables 26-27. Operation of wastewater collectors and sewerage pipelines...... 98 Table 10. Water production and losses

Actual NRW Name of reservoir (pumping Water volume taken from reservoir thous. M3 Water billed thous. M3 N Sectors Sub sectors October November December Total station) October November December Total October November December Total thous. m3. % thous. m3 % thous. m3 % thous. m3 % 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 'SOUTH EASTERN'' regional branch "Kaler" p/s 15.8 15.84 16.4 48.0 "Hacarat" p/s 528.6 492.06 485.8 1507 Gavar Kaler 101.1 87.3 77.4 265.9 571.3 85.0 549.3 86.3 559.5 87.9 1680.2 86.3 1 "Sarukhan" p/s 85.3 81.66 86.1 253.0 "Gandzak" d.w. 42.8 47.06 48.6 138.5 Total 672.5 636.6 636.9 1946.0 101.1 87.3 77.4 265.9 571.3 549.3 86.3 559.5 87.9 1 680.2 86.3 "Cknget" res. 0.0 0 0.0 0.0 Sevan Sevan "Hacarat-Sevan" 126.1 115.4 106.6 348.2 47.6 43.6 53.0 144.2 352.1 88.1 348.1 88.9 314.8 85.6 1015.1 87.6 2 "Lchashen" d.w 273.6 276.3 261.2 811.1 Total 399.7 391.7 367.8 1 159.2 47.6 43.6 53.0 144.2 352.1 88.1 348.1 88.9 314.8 85.6 1 015.1 87.6 "Mec Aghbyur" res. 11.1 4.2 7.2 22.4 Eghegnadzor Vayq 38 32.6 25.1 96.0 31.0 44.8 29.9 47.9 39.4 61.1 100.4 51.1 3 "Her-Her" res. 58.3 58.3 57.4 174.0 Total 69.3 62.5 64.6 196.4 38 32.6 25.1 96.0 31.0 44.8 29.9 47.9 39.4 61.1 100.4 51.1 "Qarqarur" res. 27.8 27.8 28.0 83.6 "Spitak jur" res. 27.8 27.8 28.0 83.6 "getahovit" res. 22.7 22.7 23.0 68.4 "Anapat" res. 12.0 12.0 12.0 36.0 "Khozmarag" res. 15.5 15.5 16.0 47.0 Ijevan Ijevan 58.4 47.3 54.18 159.9 66.6 53.3 77.5 62.1 70.1 56.4 214.1 57.2 4 "Getapnya" p/s 5.6 6.0 5.8 17.3 "Lusadzor" p/s 3.3 2.8 2.4 8.6 "Jradzor" res. 6.4 6.4 6.0 18.8 "Gmbet" res. 3.8 3.8 3.0 10.6 "Azatamut" rez. 0.0 0 0.0 0.0 Total 124.9 124.8 124.3 374.0 58.4 47.3 54.2 159.9 66.6 53.3 77.5 62.1 70.1 56.4 214.1 57.2 "Berdavan" p/s 66.2 49.0 53.8 168.9 "Srocavanq" res. 1.4 1.4 1.5 4.3 Noyemberyan Noyemberyan "Gij Sari" res. 0.0 0.0 0.0 0.0 21.1 21.3 26.6 69.0 53.2 71.6 35.8 62.8 35.3 57.0 124.4 64.3 5 "Spitakashen" res. 3.0 3.0 3.1 9.1 "Varar aghbyur" res. 3.7 3.7 3.6 11.0 Total 74.2 57.1 62.0 193.3 21.1 21.3 26.6 69.0 53.2 71.6 35.8 62.8 35.3 57.0 124.4 64.3 "Shaqe" res. 183.1 183.1 200.6 566.8 61.9 66.2 Sisian Sisian "Mukhuturyan" res. 43.0 43.0 44.5 130.5 6.1 68.0 63.8 201.1 158.6 85.8 159.8 70.1 183.2 74.2 501.6 71.4 6 "Zor-Zor" res. 1.7 1.7 1.9 5.3 1.3 25.3 Total 227.9 227.8 247.0 702.7 69.3 68.0 63.8 201.1 158.6 69.6 159.8 70.1 183.2 74.2 501.6 71.4 "Cakqar" res. 64.4 64.4 66.0 194.8 Gavar Martuni "Brsey" res. 4.4 4.4 4.5 13.3 34.8 30.9 27.7 93.5 39.1 52.9 43.1 58.2 48.2 63.5 130.4 58.2 7 "Hopoyi Var" res. 5.2 5.2 5.4 15.8 Total 74.0 74 75.9 223.9 34.8 30.9 27.7 93.5 39.1 52.9 43.1 58.2 48.2 63.5 130.4 58.2 "Akunk" res. 41.8 41.8 44.9 128.5 "Surb Vardan" res. 7.0 7 6.9 20.9 Gavar Vardenis 39.6 30.5 39.9 109.9 49.2 55.4 58.3 65.7 52.1 56.6 159.6 59.2 8 "Akner" res. 20.9 20.9 20.6 62.4 "Shatjreq" res. 19.1 19.1 19.6 57.8 Total 88.7 88.8 92.0 269.5 39.6 30.5 39.9 109.9 49.2 55.4 58.3 65.7 52.1 56.6 159.6 59.2 "Kushchinski" res. 6.1 6.1 7.0 19.2 Sevan Chambarak 5.5 5.3 5.2 15.9 4.9 47.3 5.2 49.7 6.9 57.1 17.0 51.6 9 "Taqa" res. 4.4 4.4 5.0 13.8 Total 10.4 10.5 12.0 32.9 5.5 5.3 5.2 15.9 4.9 47.3 5.2 49.7 6.9 57.1 17.0 51.6 Eghegnadzor Jermuk "Spitak jur" res. 52.2 52.2 56.0 160.4 30.6 25.4 19.4 75.4 21.6 41.3 26.8 51.3 36.6 65.4 85.0 53.0 10 Total 52.2 52.2 56.0 160.4 30.6 25.4 19.4 75.4 21.6 41.3 26.8 51.3 36.6 65.4 85.0 53.0 Sarnaghbyur res. 15.3 15.3 14.3 44.9 9.0 Eghegnadzor Eghegnadzor "40 Aghbyur" res. 23.2 23.2 29.3 75.7 17.0 41.7 52.3 142.1 17.6 26.8 23.9 36.4 16.7 24.2 58.2 29.1 11 "Astan" res. 27.1 27.1 25.4 79.6 22.1 Total 65.7 65.6 69.0 200.3 48.1 41.7 52.3 142.1 17.6 26.8 23.9 36.4 16.7 24.2 58.2 29.1 "Akner" res. 61.2 61.2 63.1 185.5 23.3 Goris Goris 88.2 89.2 266.7 144.0 61.7 145.0 62.2 151.8 63.0 440.7 62.3 12 "Mukhuturyan" res. 172.0 172 177.9 521.9 66.0 Total 233.2 233.2 241.0 707.4 89.3 88.2 89.2 266.7 144.0 61.7 145.0 62.2 151.8 63.0 440.7 62.3 "Geghi" res. 32.5 32.5 33.6 98.6 4.2 "Surin kan Jrakhor" res. 73.0 73 75.5 221.5 4.6 Kapan Kapan "Geghi" WTP 568.5 568.5 577.5 1714.5 114.6 141.6 149.0 451.0 592.1 78.7 610.9 81.2 619.0 80.6 1822.1 80.2 13 "Chanakhchi" WTP 75.5 75.5 78.4 229.4 35.0 "Vachagan" WTP 3.0 3 3.0 9.0 2.0 Total 752.6 752.5 768.0 2 273.1 160.4 141.6 149.0 451.0 592.1 78.7 610.9 81.2 619.0 80.6 1 822.1 80.2 "Agarak" WTP 250.0 401.5 431.5 1083.0 237.9 Kapan Meghri "Setenc" res. 8.9 8.9 9.0 26.8 2.7 393.3 432.6 1092.9 33.7 11.2 58.9 13.0 49.2 10.2 141.8 11.5 14 "Meghri" WTP 41.8 41.8 41.3 124.9 26.3 Total 300.6 452.2 481.8 1 234.6 266.9 393.3 432.6 1 092.9 33.7 11.2 58.9 13.0 49.2 10.2 141.8 11.5 "Golovino" WTP 50.7 50.7 52.4 153.8 "Frolovi balka" WTP 77.3 77.3 79.8 234.4 Dilijan Dilijan "Bldan" WTP 43.1 43.1 44.5 130.7 59.0 53.0 50.2 162.1 119.4 66.9 125.3 70.3 127.3 71.7 372.0 69.6 15 "Shamakhyan" res. 6.5 6.5 0.0 13.0 "Jilut Tala" res. 0.7 0.7 0.8 2.2 Total 178.4 178.3 177.5 534.2 59.0 53.0 50.2 162.1 119.4 66.9 125.3 70.3 127.3 71.7 372.0 69.6 "Berd" WTP 62.6 62.6 64.5 189.7 Ijevan Berd 21.0 22.7 22.7 66.3 43.4 67.4 41.7 64.8 43.5 65.7 128.6 66.0 16 "Sharapey" res. 1.7 1.7 1.7 5.1 Total 64.4 64.3 66.2 194.9 21.0 22.7 22.7 66.3 43.4 67.4 41.7 64.8 43.5 65.7 128.6 66.0 TOTAL 3389 3472 3542 10403 1091 1133 1188 3412 2298 67.8 2339 67.4 2354 66.5 6991 67.2

Appendix 89 "NORTH WESTERN" regional branch "Novoselcevo" p/s 93.6 99.0 97.1 289.7 Stepanavanն Tashir "Hovdara" res. 30.7 30.7 30.0 91.4 38.9 36.5 37.9 113.2 112.4 74.2 119.8 76.7 115.4 75.3 347.2 75.4 1 "Katnaghbyur" res. 26.6 26.6 26.1 79.3 Total 150.9 156.3 153.2 460.4 38.9 36.5 37.9 113.2 112.0 74.2 119.8 76.7 115.4 75.3 347.2 75.4 "Gyulidar" res. 4.4 4.4 4.4 13.2 Stepanavan Stepanavan "Getavan" p/s 265.5 251.5 269.8 786.8 56.5 49.2 49.1 154.7 295.2 83.9 288.5 85.4 306.1 86.2 889.8 85.2 2 "Novoselcevo" res. 81.8 81.8 81.0 244.6 Total 351.7 337.7 355.2 1 044.5 56.5 49.2 49.1 154.7 295.2 83.9 288.5 85.4 306.1 86.2 889.8 85.2 "Chakhkali" res. 3.5 3.5 3.4 10.4 "Jrashen" d.w. 62.6 62.6 62.5 187.7 Stepanavan Spitak 37.7 38.0 39.6 115.4 67.1 64.0 65.0 63.1 64.6 62.0 196.7 63.0 3 "Shirakamut" d.w. 30.5 30.5 30.3 91.3 "Ghazanchi" res. 3.5 3.5 3.5 10.5 t.Spitak d.w. 4.8 2.9 4.5 12.2 Total 104.8 103.0 104.2 312.0 37.7 38.0 39.6 115.4 67.1 64.0 65.0 63.1 64.6 62.0 196.7 63.0

"Maqravan 2-Abovyan" p/s 757.7 775.7 756.7 2290.0

"Bujakan" res. 8.7 8.7 8.6 26.0 70.4 Abovyan Abovyan "Aramus" d.w. 43.1 11.5 15.9 193.7 182.2 187.9 563.8 686.8 78.0 651.0 78.1 640.1 77.3 1977.9 77.8 4 "Akunq N 17" p/s 13.5 5.8 12.4 31.7 "Akunq N 13" p/s 25.0 13.7 15.2 53.9 "Akunq N 55" p/s 32.6 17.9 19.2 69.7 Total 880.6 833.2 827.9 2 541.7 193.7 182.2 187.9 563.8 686.8 78.0 651.0 78.1 640.1 77.3 1 977.9 77.8 "Alapars" res. 103.0 107.2 101.8 312.0 "Maqravan 2-Abovyan" 452.0 462.7 451.4 1366.0 Charencavan Charencavan 115.3 112.4 101.2 328.9 471.9 80.4 495.3 81.5 487.6 82.8 1454.7 81.6 5 "Gyumush" res. 24.8 30.6 31.3 86.6 "Fantan" d.w. 7.4 7.2 4.4 19.1 Total 587.2 607.6 588.9 1 783.7 115.3 112.4 101.2 328.9 471.9 80.4 495.3 81.5 487.6 82.8 1 454.7 81.6 "Maqravan 2-Abovyan" 119.6 122.5 119.5 361.6 Hrazdan Hrazdan "Maqravan 2" p/s 683.0 559.5 590.9 1833.4 113.2 113.4 118.6 345.1 694.8 86.0 568.6 83.4 591.8 83.3 1855.2 84.3 6 "Maqravan 3" p/s 5.4 0.0 0.0 5.4 Total 808.0 682.0 710.3 2 200.3 113.2 113.4 118.6 345.1 694.8 86.0 568.6 83.4 591.8 83.3 1 855.2 84.3 "Maqravan 2" p/s 119.1 104.2 106.1 329.3 Hrazdan Qaghkadzor "Teghenis" res. 7.7 7.7 7.6 23.0 30.3 23.7 25.1 79.1 98.3 76.4 90.0 79.1 90.4 78.3 278.7 77.9 7 "Ulashik" WTP 1.9 1.9 1.8 5.6 Total 128.6 113.8 115.5 357.9 30.3 23.7 25.1 79.1 98.3 76.4 90.0 79.1 90.4 78.3 278.7 77.9

Abovyan Byureghavan "Nurnus" res. 83.0 83.0 82.0 248.0 39.5 34.7 31.3 105.5 43.5 52.4 48.3 58.2 50.7 61.9 142.5 57.5 8 Total 83.0 83.0 82.0 248.0 39.5 34.7 31.3 105.5 43.5 52.4 48.3 58.2 50.7 61.9 142.5 57.5 "Karbi" d.w. 115.5 121.7 102.7 339.9 "Artak" p/s 89.7 67.0 74.0 230.7 "Artashavan" res. 195.1 195.1 200.5 590.7 "Saghmosavan" res. 91.4 91.4 94.5 277.3 Ashtarak Ashtarak 120.9 151.6 126.3 398.8 741.1 86.0 687.3 81.9 712.9 84.9 2141.3 84.3 9 "Vosketas" res. 8.7 8.7 9.1 26.5 "Ghazaravan" d.w. 17.3 10.6 11.2 39.1 "Bazmaghbyur" res. 305.4 305.4 308.1 918.8 "Ghazaravan" res. 39.0 39.0 39.2 117.2 Total 862.0 838.9 839.2 2 540.2 120.9 151.6 126.3 398.8 741.1 86.0 687.3 81.9 712.9 84.9 2 141.3 84.3 "Geghadzor" res. 15.7 15.7 19.0 50.4 Ashtarak Aparan 21.0 20.9 18.7 60.6 82.2 79.7 87.4 80.7 88.4 82.5 258.0 81.0 10 "Eznak" res. 87.5 92.6 88.1 268.2 Total 103.2 108.3 107.1 318.6 21.0 20.9 18.7 60.6 82.2 79.7 87.4 80.7 88.4 82.5 258.0 81.0 "Ghazaravan" d.w. 0.0 0.0 0.0 0.0 "Bazmaghbyur" res. 86.1 86.1 86.9 259.2 Echmiadzin Echmiadzin 254.7 243.3 235.5 733.6 849.2 76.9 832.4 77.4 847.3 78.2 2528.9 77.5 11 "Ghazaravan" res. 935.4 935.4 940.8 2811.6 "Artamet" p/s 35.6 8.8 8.2 52.6 "Kozdashen" d.w. 46.9 45.4 46.9 139.1 Total 1 104.0 1 075.7 1 082.8 3 262.5 254.7 243.3 235.5 733.6 849.2 76.9 832.4 77.4 847.3 78.2 2 528.9 77.5 "Daghcutneri" res. 26.2 26.2 27.2 79.6 "Lusaghbyur" res. 5.0 5.0 5.2 15.2 "Jot aghbyur" res. 0.5 0.5 0.7 1.7 "Sari" res. 2.4 2.4 2.5 7.3 Artik Ashocq 15.1 16.6 17.5 49.2 42.0 73.6 41.9 71.6 42.6 70.9 126.5 72.0 12 "Ghazanchi" res. 14.6 15.6 15.7 45.9 "Tavush" res. 1.3 1.3 1.3 3.9 "Gharakhachi" res. 2.5 2.5 2.8 7.8 Bavra d.w. 4.5 5.0 4.8 14.2 Total 57.1 58.5 60.1 175.8 15.1 16.6 17.5 49.2 42.0 73.6 41.9 71.6 42.6 70.9 126.5 72.0 "Araratyan 1,2" p/s 628.8 621.1 634.6 1884.5 Masis Masis 141.5 131.3 122.7 395.5 554.4 79.7 554.9 80.9 570.8 82.3 1680.2 80.9 13 "Erevan jur" 67.1 65.1 59.0 191.2 Total 695.9 686.2 693.6 2 075.7 141.5 131.3 122.7 395.5 554.4 79.7 554.9 80.9 570.8 82.3 1 680.2 80.9 Artashat Artashat "Garni" p/s 818.0 835.5 840.0 2493.5 239.6 210.8 222.0 672.4 578.4 70.7 624.7 74.8 618.0 73.6 1821.1 73.0 14 Total 818.0 835.5 840.0 2 493.5 239.6 210.8 222.0 672.4 578.4 70.7 624.7 74.8 618.0 73.6 1 821.1 73.0 Vedi Ararat "Garni" res. 112.7 107.4 108.0 328.1 56.3 58.9 62.0 177.1 56.4 50.1 48.6 159.2 46.0 42.6 151.0 46.0 15 Total 112.7 107.4 108.0 328.1 56.3 58.9 62.0 177.1 56.4 50.1 48.6 45.2 46.0 42.6 151.0 46.0 "Zovasar" res., "Jinj Akner" 30.5 30.5 35.6 96.6 Artik Talin res. 41.8 38.3 39.2 119.4 71.7 63.2 75.3 66.3 85.8 68.6 232.8 66.1 16 "Kentaghbyur N 809" res. 83.1 83.1 89.4 255.6

Total 113.5 113.6 125.0 352.1 41.8 38.3 39.2 119.4 71.7 63.2 75.3 66.3 85.8 68.6 232.8 66.1 "Garni" res. 262.9 250.7 252.0 765.6 Vedi Vedi 166.3 143.7 136.5 446.4 188.0 53.1 198.4 58.0 210.0 60.6 596.4 57.2 17 "Jermanis" res. 91.4 91.4 94.5 277.3 Total 354.3 342.1 346.5 1 042.8 166.3 143.7 136.5 446.4 188.0 53.1 198.4 58.0 210.0 60.6 596.4 57.2 "Artik" WTP 80.4 77.8 80.4 238.5

Artik Artik "Mantashi" res. 201.8 201.8 167.5 571.1 67.7 74.8 60.9 203.5 616.2 90.1 515.8 87.3 508.4 89.3 1640.3 89.0 18 "Mantash" WTP 401.8 311.0 321.4 1034.2 Total 683.9 590.6 569.3 1 843.8 67.7 74.8 60.9 203.5 616.2 90.1 515.8 87.3 508.4 89.3 1 640.3 89.0 "Lori-Berd" res. 433.3 433.3 430.3 1296.9 Alaverdi Alaverdi 81.7 76.1 76.8 234.6 431.7 84.1 437.2 85.2 431.5 84.9 1300.4 84.7 19 "Agarak" res. 80.0 80.0 78.0 238.0 Total 513.4 513.3 508.3 1 535.0 81.7 76.1 76.8 234.6 431.7 84.1 437.2 85.2 431.5 84.9 1 300.4 84.7

TOTAL 8 513 8 187 8 217 24 917 1 832 1 756 1 709 5 297 6 681 78.5 6 430 78.5 6 508 79.2 19 620 78.7 GRAND TOTAL 11 901 11 659 11 759 35 319 2 923 2 889 2 897 8 709 8 979 75.4 8 770 75.2 8 862 75.4 26 611 75.3

90 Appendix Table 11. Quantity of desinfection materials

Balance in the beginning of Balance of the Received Utilized Sectors & IV quarter end of IV quarter N Subsectors Liquid Hypochlorite Liquid Hypochlorite Liquid Hypochlorite Liquid Hypochlorite Chlorine (kg) Pills (kg) Chlorine (kg) Pills (kg) Chlorine (kg) Pills (kg) Chlorine (kg) Pills (kg) North-West R/B 1 Abovyan 0 185 0 100 0 165 0 120 2 Bjureghavan 0 135 0 360 0 400 0 95 3 Hrazdan 1220 13 5100 50 4462 40 1858 23 4 Tsaghkadzor 0 22 0 185 0 87 0 120 5 Charaentsavan 0 238 0 365 0 345 0 258 6 Alaverdi 522 26 850 50 1110 0 262 76 7 Stepanavan 0 30 0 410 0 290 0 150 8 Spitak 10 96 470 200 321 145 159 151 9 Tashir 0 90 0 770 0 640 0 220 10 Artashat 0 750 0 3740 0 3746 0 714 11 Echmiatsin 433 75 3649 150 3421 90 661 135 12 Masis 0 240 0 1575 0 1442 0 373 13 Vedi 44 20 240 30 196 13 88 37 14 Ararat 0 0 0 10 0 8 0 2 15 Ashtarak 849 34 850 360 1290 284 360 110 16 Aparan 0 64 0 494 0 306 0 252 17 Artik 518 38 1050 0 876 6 642 32 18 Talin 82 0 220 50 155 36 147 14 19 Ashotsk 0 43 0 245 0 228 0 60 Total 3678 2099 12429 9143.5 11831 8270.5 4177 2942 South East R/B 1 Egheghnadzor 0 36 300 150 300 136 0 50 2 Vayq 0 283 0 315 0 388 0 210 3 Jermuk 76 19 180 0 114 0 142 19 4 Sisian 0 15 0 275 0 193 0 97 5 Goris 433 30 850 45 846 60 437 15 6 Kapan 989 109 3400 0 3499 47 890 62 7 Meghri 18 127 0 635 18 528 0 234 8 Sevan 0 375 0 675 0 785 0 265 9 Gavar 784 55 100 635 834 231 50 459 10 Martuni 16 49 0 285 16 125 0 209 11 Vardenis 108 45 0 320 108 76 0 289 12 Jambarak 0 10 0 50 0 45 0 15 13 Dilijan 0 80 0 900 0 687 0 293 14 Ijevan 126 187 0 415 109 268 17 334 15 Berd 0 12 0 450 0 312 0 150 16 Nojemberyan 0 23 0 360 0 305 0 78 Total 2550 1455 4830 5510 5844 4186.2 1536 2779 Total 6228 3554 17259 14653.5 17675 12456.7 5713 5721

Appendix 91 Table 13. Electricity expenses

1st quarter 2nd quarter 3rd quarter October November December 4th quarter Total. 2014թ. Variation A B between total N Sectors Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual 1c 1u 2014 actual 1000 1000 1000 1000 1000 1000 1000 1000 1000 0 1000 AMD 01000 AMD 1000 AMD 1000 AMD 1000 AMD 1000 AMD 1000 AMD and budget % AMD AMD AMD AMD AMD AMD AMD AMD AMD 0 0 1 2 3 4 5 6 13 14 15 16 17 18 19 20 21 22 23 24 25

North-West R/B 180 207 211 886 176 579 201 542 179 085 249 831 59 513 76 887 58 982 71 124 60 795 71 774 179 289 219 785 715 160 883 045 23 1 Abovyan 10 967 17 690 10 948 17 032 11 206 21 728 3 671 5 799 3 639 5 231 3 671 5 476 10 980 16 506 44 101 72 955 65 2 Bjureghavan 1 155 1 399 1 211 1 358 1 323 1 503 420 565 399 569 420 534 1 239 1 668 4 928 5 928 20 3 Hrazdan 74 388 82 166 74 253 81 798 74 768 97 365 24 858 28 184 24 665 25 220 24 858 25 495 74 382 78 898 297 792 340 226 14 4 Tsaghkadzor 589 996 610 673 620 935 204 364 196 410 205 454 605 1 228 2 423 3 833 58 5 Charaentsavan 15 992 17 001 16 097 16 388 16 185 19 208 5 366 6 502 5 313 5 867 5 369 5 812 16 048 18 182 64 322 70 779 10 10 Stepanavan 10 717 11 310 10 608 11 519 10 635 13 348 3 509 4 754 3 482 4 398 3 580 4 635 10 570 13 787 42 530 49 964 17 11 Spitak 794 664 665 636 695 878 227 269 219 291 253 201 699 761 2 854 2 939 3 12 Tashir 1 238 3 760 95 4 219 95 5 931 32 2 281 191 2 160 638 2 279 861 6 719 2 290 20 630 801 13 Alaverdi 266 391 182 120 198 51 76 37 76 145 114 138 266 320 912 882 - 3 14 Artashat 550 749 488 558 502 828 172 301 158 379 192 325 522 1 005 2 061 3 140 52 15 Vedi 171 366 76 69 72 79 30 33 38 80 68 109 137 222 456 737 62 16 Masis 29 591 31 718 28 599 30 286 29 674 35 436 9 933 11 461 9 765 10 927 9 936 11 072 29 634 33 460 117 498 130 900 11 17 Ararat 0.0 0.0 0.0 0.0 0.0 0.0 18 Echmiatsin 9 488 12 849 8 641 11 226 8 923 17 179 2 998 5 473 2 927 4 146 3 107 4 388 9 033 14 007 36 085 55 261 53 19 Ashtarak 17 733 24 606 17 899 20 297 17 832 29 861 5 909 8 935 5 752 9 121 6 091 8 702 17 752 26 757 71 217 101 522 43 20 Aparan 4 251 3 853 4 161 3 736 4 236 3 978 1 402 1 328 1 402 1 383 1 432 1 342 4 236 4 053 16 884 15 620 - 7 21 Talin 251 558 205 181 205 59 68 103 76 213 106 211 251 527 912 1 326 45 22 Artik 251 252 205 153 205 142 68 50 76 58 106 111 251 218 912 765 - 16 23 Ashotsk 1 816 1 559 1 634 1 294 1 710 1 320 570 450 608 527 646 489 1 824 1 466 6 984 5 639 - 19 South- East R/B 69 030 79 328 66 140 70 985 66 954 81 807 22 310 29 364 22 199 28 412 23 601 28 269 68 110 86 044 270 233 318 165 18 1 Kapan 904 1 520 661 638 626 460 209 307 244 418 278 406 730 1 131 2 922 3 749 28 2 Meghri 369 1 107 281 836 264 536 105 296 105 363 141 393 351 1 053 1 265 3 532 179 3 Goris 263 414 175 221 168 146 63 95 70 133 102 166 235 394 842 1 175 40 4 Sisian 739 1 231 436 451 436 296 190 287 208 398 265 415 663 1 100 2 274 3 078 35 5 Egheghnadzor 126 476 93 211 90 254 36 75 36 95 50 141 122 310 431 1 251 190 6 Jermuk 159 62 69 53 58 87 36 28 43 23 69 34 148 85 434 287 - 34 7 Vayq 323 104 243 65 247 45 95 25 99 24 133 37 327 86 1 140 300 - 74 8 Gavar 34 583 41 442 34 698 41 084 35 231 47 226 11 589 16 112 11 425 15 304 11 635 15 510 34 649 46 926 139 162 176 678 27 9 Sevan 15 808 16 815 15 582 13 936 15 720 17 756 5 269 5 772 5 237 5 888 5 338 5 430 15 844 17 090 62 954 65 597 4 10 Martuni 171 316 76 67 68 43 30 35 38 58 72 64 141 158 456 583 28 11 Vardenis 171 234 76 92 68 22 30 20 38 34 72 38 141 91 456 439 - 4 12 Jambarak 80 87 27 36 34 39 15 17 34 18 38 29 87 64 228 226 - 1 13 Dilijan 1 334 1 736 1 193 1 516 1 228 1 658 421 845 386 1 082 491 917 1 298 2 844 5 053 7 754 53 14 Ijevan 854 746 757 734 881 1 084 265 603 261 632 291 604 817 1 840 3 309 4 404 33 15 Berd 315 196 171 135 171 133 57 76 76 72 122 73 255 220 912 685 - 25 16 Nojemberyan 12 831 12 839 7 608 10 911 11 664 12 023 3 898 4 770 3 898 3 869 4 504 4 013 12 301 12 652 44 402 48 425 9 Adm.building 985 682 1 096 745 1 166 1 150 353 267 283 292 353 260 990 819 4 236 3 396 - 20 1 Adm.building 985 682 1 096 745 1 166 1 150 353 267 283 292 353 260 990 819 4 236 3 396 - 20 Total 250 221 291 896 243 814 273 273 247 205 332 788 82 176 106 518 81 464 99 828 84 749 100 303 248 389 306 649 989 629 1 204 606 22

92 Appendix Table 13. Electricity consumption

Total 2013 1st quarter 2nd quarter 3rd quarter October November December 4th quarter Total 2014 Variation Variation between of year between total N Sectors Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual Budget Actual 2013and 2014 2014 actual and 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 KWH % budget % KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 North-West R/B 25 145 5 550 6 519 5 442 6 105 5 517 7 086 1 833 2 104 1 817 1 958 1 872 1 982 5 522 6 044 22 032 25 754 2 17 1 Abovyan 2 604 341 553 340 534 348 627 114 160 113 144 114 151 341 455 1 370 2 169 - 17 58 2 Bjureghavan 133 33 39 35 38 38 39 12 14 11 15 12 14 35 43 141 159 20 13 3 Hrazdan 9 582 2 310 2 489 2 306 2 404 2 322 2 706 772 757 766 684 772 694 2 310 2 135 9 248 9 734 2 5 4 Tsaghkadzor 82 18 29 19 20 19 27 6 10 6 11 6 12 19 34 74 109 34 47 5 Charaentsavan 1 960 456 485 459 467 462 512 153 167 152 152 153 151 458 470 1 834 1 934 - 1 5 6 Stepanavan 1 654 394 413 390 422 391 446 129 152 128 141 132 149 389 442 1 564 1 723 4 10 7 Spitak 64 21 18 18 17 18 22 6 7 6 7 7 5 19 18 76 75 18 - 1 8 Tashir 200 39 127 3 142 3 182 1 67 6 63 20 66 27 196 72 647 223 797 9 Alaverdi 22 7 10 5 3 5 1 2 1 2 3 3 3 7 8 24 22 - 1 - 7 10 Artashat 79 16 22 14 16 15 23 5 8 5 11 6 9 15 28 60 90 14 49 11 Vedi 20 5 10 2 2 2 2 1 1 1 2 2 3 4 5 12 19 - 4 56 12 Masis 3 758 883 979 854 918 886 1 001 297 310 292 298 297 303 885 910 3 507 3 808 1 9 13 Ararat 14 Echmiatsin 1 407 269 368 245 318 253 465 85 143 83 106 88 112 256 361 1 023 1 512 7 48 15 Ashtarak 2 858 555 785 560 637 558 873 185 253 180 260 191 250 556 763 2 230 3 058 7 37 16 Aparan 517 143 128 140 124 142 122 47 39 47 41 48 40 142 121 566 495 - 4 - 13 17 Talin 42 7 15 5 5 5 1 2 2 2 5 3 5 7 13 24 34 - 20 40 18 Artik 19 7 7 5 4 5 4 2 1 2 1 3 3 7 6 24 20 1 - 18 19 Ashotsk 145 48 42 43 35 45 33 15 11 16 13 17 12 48 36 184 145 - 21 South-East R/B 10 499 2 250 2 596 2 166 2 354 2 193 2 492 730 858 725 826 768 823 2 223 2 507 8 832 9 949 - 5 13 1 Kapan 99 26 44 19 18 18 12 6 8 7 11 8 11 21 30 84 104 5 24 2 Meghri 71 11 32 8 24 8 15 3 8 3 9 4 10 10 27 36 98 38 173 3 Goris 30 8 12 5 6 5 4 2 2 2 3 3 4 7 10 24 32 7 33 4 Sisian 76 20 36 12 14 12 8 5 8 6 11 7 11 18 30 60 89 16 48 5 Egheghnadzor 31 4 13 3 6 3 7 1 2 1 2 1 3 3 8 12 34 7 181 6 Jermuk 10 4 2 2 1 2 2 1 1 1 1 2 1 4 2 12 8 - 26 - 36 7 Vayq 8 9 3 6 2 7 1 3 1 3 1 4 1 9 2 30 8 - 7 - 75 8 Gavar 6 033 1 201 1 436 1 205 1 424 1 223 1 497 402 494 397 467 404 474 1 203 1 435 4 832 5 791 - 4 20 9 Sevan 2 078 482 519 476 432 480 509 161 159 160 162 163 150 484 471 1 921 1 931 - 7 10 Martuni 16 5 8 2 2 2 1 1 1 1 1 2 2 4 4 12 15 - 9 24 11 Vardenis 16 5 6 2 2 2 . 5 1 .4 81 1 1 2 1 4 2 12 11 - 30 - 6 12 Jambarak 6 2 2 1 1 1 1 .4 .3 98 1 .4 21 1 1 2 2 6 6 1 - 5 13 Dilijan 171 38 50 34 43 35 45 12 22 11 28 14 24 37 74 144 212 24 47 14 Ijevan 81 23 20 20 19 24 27 7 15 7 16 8 15 22 46 89 113 40 27 15 Berd 17 8 5 5 4 5 3 2 2 2 2 3 2 7 5 24 18 5 - 27 16 Nojemberyan 1 756 407 408 368 355 370 359 124 135 124 110 143 114 390 359 1 534 1 481 - 16 - 3 Adm.building 356 28 19 31 21 33 30 10 7 8 7 10 7 28 21 120 90 - 75 - 25 1 Adm.building 356 28 19 31 21 33 30 10 7 8 7 10 7 28 21 120 90 - 75 - 25 Total 36 000 7 829 9 133 7 639 8 479 7 743 9 608 2 573 2 968 2 550 2 791 2 650 2 812 7 774 8 572 30 985 35 792 - 1 16

Appendix 93 Table 18. Water quality analysis at water intake points (underground and surfaces)

Number of Microbiological analysis Water intake N physicochemical Number of planned Number of samples (Spring, WTP, PS) analysis including samples actually taken 1 2 4 5 6 “North-West” Regional Branch 1 Maqravan 2 1 1 1 2 Aramus 0 0 0 3 Akunq 1 1 1 4 Bujakan 0 0 0 5 Nurnus 1 1 1 6 Alapars 0 1 1 7 Gyumush 1 1 1 8 Fantan 1 1 1 9 Maqravan 3 1 1 1 10 Tegenis 1 1 1 11 Ulashik 0 0 0 12 Lori-Berd, Agarak 2 2 2 13 Shirakamut, Jrashen 2 2 2 14 Chakhkal 1 1 1 15 Ghazanchi 1 1 1 16 Spitak bore hole N. 1, N. 2 1 1 1 17 Gjulidar 1 1 1 18 Getavan 1 1 1 19 Novoseltsovo 1 1 1 20 Katnakhbyur 1 1 1 21 Sevaberd (Hovdara) 1 1 1 22 Garni 1 1 1 23 Bazmagbyur 1 1 1 24 Ghazaravan 1 1 1 25 Artamet 1 1 1 26 Kozdashen 1 1 1 27 Araratyan 1,2 1 1 1 28 Jermanis 1 1 1 29 Artashavan, Sagmusavan, Artak 3 3 3 30 Vosketas 1 1 1 31 Karbi 1 1 1 32 Eznak 1 1 1 33 Geghadzor 1 1 1 34 Mantash spring 1 1 1 35 Mantash rezervoir 3 3 3 36 Katnakhbyur N809 1 1 1 37 Zovasar, Jinj Akner 2 2 2 38 Dagdzutner 1 1 1 39 Sari, Tavshut 1 1 1 40 Ghazanchi 1 1 1 41 Bavra 1 1 1 42 Lusagbyur 1 1 1 43 Gharaghachi 1 1 1 44 Yot Aghbyur 1 1 1 Total 47 48 48 “South-East” Regional Branch 1 Shaqe 1 1 1 2 Zor-Zor 0 0 0 3 Mukhuturyan 1 1 1 4 Mukhuturyan, Akner 1 1 1 5 Geghi WTP 3 3 3 6 Surin Kap, Jrakhor 2 2 2 7 Vachagan WTP 3 3 3 8 Chanakhchi WTP 3 3 3 9 Agarak WTP 3 3 3 10 Setenc 1 1 1 11 Meghri WTP 3 3 3 12 Egheghnadzor water intake points 3 3 3 13 Bazmagbyur (Her-her) 1 1 1 14 Mets Aghbyur 1 1 1 15 Jrasar (Spitak Jur) 1 1 1 16 Dzknget 1 1 1 17 Lchashen 1 1 1 18 Hatsarat 1 1 1 19 Kaler 1 1 1 20 Sarukhan 1 1 1 21 Gandzak 1 1 1 22 Chambarak water intake points 2 2 2 23 Tsakqar, Brse 2 2 2 24 Hopoyi Var 1 1 1 25 Akunq 1 1 1 26 Surb Vardan 1 1 1 27 Akner 1 1 1 28 Shatjreq 1 1 1 29 Dilijan water intake points 11 11 11 30 Ijevan water intake points 8 8 8 31 Lusadzor 1 1 1 32 Azatamut (not serviced) 0 0 0 33 Berd water intake points 4 4 4 34 Berdavan 1 1 1 35 Noyemberyan water intake points 3 3 3 Total 70 70 70 Grand total 117 118 118 94 Appendix Table 19. Analysis of water taken from the pressure point, before the distribution network

Microbiological analysis Number of Number of % of deviations physicochemical analysis Number of Number of N Sectors deviations among among the including generalized planned samples actually the actually taken actually taken analysis samples taken samples samples 1 2 4 5 6 7 8 North-West Region 1 Abovyan 3 60 60 1 1.7 2 Charentsavan 3 36 36 0 0.0 3 Hrazdan 3 36 32 0 0.0 4 Alaverdi 2 24 24 0 0.0 5 Spitak 2 24 24 0 0.0 6 Stepanavan 2 24 22 0 0.0 7 Tashir 2 24 18 1 5.6 8 Artashat 3 36 36 0 0.0 9 Echmiadzin 3 60 60 0 0.0 10 Masis 2 24 24 0 0.0 11 Vedi 3 54 54 0 0.0 12 Ararat 2 24 24 0 0.0 13 Ashtarak 3 30 30 0 0.0 14 Aparan 3 28 25 0 0.0 15 Arthik 4 104 66 0 0.0 16 Talin 2 24 24 0 0.0 17 Ashotsk 7 84 84 0 0.0 Total 49 696 643 2 0.3 South-East Region 1 Sisian 2 24 24 0 0.0 2 Goris 2 24 24 0 0.0 3 Kapan 10 98 98 0 0.0 4 Meghri 6 124 124 0 0.0 5 Eghegnadzor 1 12 12 0 0.0 6 Vayq 2 24 24 0 0.0 7 Jermuk 1 12 12 0 0.0 8 Sevan 2 24 24 0 0.0 9 Chambarak 1 12 12 0 0.0 10 Gavar 3 36 36 0 0.0 11 Martuni 2 24 22 0 0.0 12 Vardenis 1 12 12 0 0.0 13 Dilijan 3 65 65 2 3.1 14 Ijevan 2 42 42 0 0.0 15 Berd 3 65 65 0 0.0 16 Noyemberyan 2 24 24 0 0.0 Total 43 622 620 2 0.3 Total 92 1 318 1 263 4 0.3

Appendix 95 Table 20. Water quality investigation in the distribution network

Microbiological analysis Number of deviatioons % of deviations among N Sectors Number of planned Number of samples among the actually taken the actually taken samples actually taken samples samples 1 2 4 5 6 7 North-West Regional Branch 1 Abovyan 42 42 0 0.0 2 Charentsavan 54 54 0 0.0 3 Hrazdan 39 39 0 0.0 4 Alaverdi 36 36 0 0.0 5 Spitak 27 27 0 0.0 6 Stepanavan 24 24 2 8.3 7 Tashir 12 12 1 8.3 8 Artashat 138 138 0 0.0 9 Echmiadzin 108 108 0 0.0 10 Masis 75 75 0 0.0 11 Vedi 54 54 0 0.0 12 Ararat 15 15 0 0.0 13 Ashtarak 51 51 0 0.0 14 Aparan 27 27 3 11.1 15 Arthik 84 84 11 13.1 16 Talin 12 12 0 0.0 17 Ashotsk 84 84 0 0.0 Total 882 882 17 1.9 South-East Regional Branch 1 Sisian 18 18 0 0.0 2 Goris 36 36 0 0.0 3 Kapan 36 36 0 0.0 4 Meghri 15 15 0 0.0 5 Eghegnadzor 24 24 0 0.0 6 Vayq 18 18 0 0.0 7 Jermuk 6 6 0 0.0 8 Sevan 57 57 0 0.0 9 Chambarak 12 12 0 0.0 10 Gavar 63 63 0 0.0 11 Martuni 27 27 0 0.0 12 Vardenis 21 21 0 0.0 13 Dilijan 18 18 0 0.0 14 Ijevan 36 36 0 0.0 15 Berd 30 30 0 0.0 16 Noyemberyan 15 15 0 0.0 Total 432 432 0 0.0 Grand Total 1 314 1 314 17 1.3

96 Appendix Table 21. Potable water disinfection control

Number of Residual Chlorine Analysis Water intake Before distribution network Within distribution network N (Spring, WTP, PS) Deviations Under Total Total <0.3mg/l >0.5mg/l detection limit 1 2 3 4 5 6 7 “North-West” Regional Branch 1 Maqravan 2 540 75 0 115 3 2 Aramus 49 11 8 11 0 3 Akunq 0 0 0 0 0 4 Bujakan 12 7 0 13 1 5 Nurnus 284 27 0 9 0 6 Alapars 283 20 1 25 2 7 Gyumush 14 7 0 11 5 8 Fantan 6 5 0 10 8 9 Maqravan 3 3 0 0 0 0 10 Tegenis 9 0 0 8 0 11 Ulashik 0 0 0 0 0 19 Lori-Berd, Agarak 224 3 0 40 0 20 Chakhkal 155 45 0 10 0 21 Spitak water intake points 292 0 0 24 0 22 Gjulidar 139 37 0 13 0 23 Getavan 106 24 3 19 0 24 Novoseltsovo 387 32 1 23 0 25 Katnakhbyur 3 0 0 4 0 26 Sevaberd (Hovdara) 2 0 0 0 0 1 Garni 607 0 0 664 0 2 Bazmagbyur 186 0 0 155 0 3 Ghazaravan 330 4 0 161 0 4 Artamet 155 0 0 0 0 5 Kozdashen 0 0 0 0 0 6 Araratyan 410 9 0 267 13 7 Jermanis 251 0 0 92 0 8 Artashavan, Sagmusavan, Artak 157 0 0 50 0 9 Vosketas 4 1 0 0 0 10 Karbi 110 2 0 5 0 11 Eznak 121 1 0 233 0 12 Geghadzor 13 1 0 51 0 13 Mantash spring 322 0 0 195 0 14 Mantash rezervoir 61 2 0 44 2 15 Katnakhbyur N809 372 0 0 10 0 16 Zovasar, Jinj Akner 97 0 0 6 0 17 Dagdzutner 124 0 0 32 0 18 Sari, Tavshut 21 0 0 13 0 19 Ghazanchi 54 0 0 23 0 20 Bavra 27 0 0 6 0 21 Lusagbyur 50 0 0 15 0 22 Gharaghachi 21 0 0 14 0 23 Yot Aghbyur 17 0 0 7 0 Total 6 018 313 13 2 378 34

Appendix 97 “South-East” Regional Branch 1 Shaqe 228 0 0 109 0 2 Zor-Zor 0 0 0 0 0 3 Mukhuturyan 27 0 0 19 0 4 Mukhuturyan, Akner 239 0 0 46 15 5 Geghi WTP, Surin Kap, Jrakhor 445 0 0 30 0 6 Vachagan WTP 62 0 0 47 0 7 Chanakhchi WTP 65 0 0 6 0 8 Agarak WTP 169 0 0 201 0 9 Setenc 107 0 0 78 0 10 Meghri WTP 304 0 0 50 0 11 Egheghnadzor water intake points 98 0 0 765 0 12 Bazmagbyur (Her-her) 232 0 0 155 0 13 Mets Aghbyur 74 2 0 66 0 14 Jrasar (Spitak Jur) 182 0 0 100 0 15 Dzknget 0 0 0 0 0 16 Lchashen 266 1 4 64 6 17 Hatsarat 270 7 0 56 0 18 Kaler 24 3 0 23 0 19 Sarukhan 65 7 0 61 4 20 Gandzak 56 4 0 50 0 21 Chambarak water intake points 202 15 0 66 19 22 Tsakqar, Brse 61 7 0 176 15 23 Hopoyi Var 100 7 0 26 4 24 Akunq 46 2 0 29 4 25 Surb Vardan 0 0 0 0 0 26 Akner 148 8 0 99 4 27 Shatjreq 58 5 0 169 9 12 Dilijan water intake points 637 5 0 27 0 13 Ijevan water intake points 339 11 0 32 0 14 Lusadzor 6 0 0 6 0 15 Azatamut (not serviced) 0 0 0 0 0 16 Berd water intake points 331 40 5 30 0 17 Berdavan 0 0 0 6 0 18 Noyemberyan water intake points 178 0 0 106 0 Total 5 019 124 9 2 698 80 Grand Total 11 037 437 22 5 076 114

98 Appendix Total cost Total

6 531

15 185 67 593 21 717

materials consn of HO reserve reserve HO of consn

5 811

14 840 63 555 20 651 Total fuel cost and and cost fuel Total

HO reserve materials reserve HO

Total consumption of of consumption Total 7 960 2 106 Total

22 976 10 066 Total fuel cost fuel Total

6 880 3 705

40 579 10 585 Total other costs other Total

345 720

4 038 1 065

(thous. AMD) (thous. Total fuel cost cost fuel Total

4 467 1 124 5 592

21 470 (thous. AMD) (thous.

17 88 17 Other costs costs Other Unit Cleared blockages Cleared

713

1 204 7 209 1 917 (thous. AMD) (thous.

Total fuel cost cost fuel Total 853 853

2 765 (thous. AMD) (thous.

0 6 6

17 Other costs costs Other

0 Unit Cleaned manholes Cleaned

425 425

1 254

Office reserve mat-s reserve Office

Total cons-n of Head Head of cons-n Total 606

2 762 6 784 3 368

(thous. AMD) (thous.

Total fuel cost cost fuel Total 261 153 414

1 198 (thous. AMD) (thous.

85 Other costs costs Other 649 734 2 652

Repaired man-holes Repaired Unit

41 30 71

184

reserve materials reserve

Total consum-n of HO HO of consum-n Total 5 198 1 500 6 698

16 193

(thous. AMD) (thous.

Total fuel cost cost fuel Total 499 557

3 065 1 056 (thous. AMD) (thous.

65 Other costs costs Other 243 308 1 281

Repaired sewers Repaired l/m

754 403

1 157 2 657 Unit 34 75 41

249 Tables 26-27 Operation of wastewater collectors and sewerage pipelines km / <300mm 6

50 56

238 >300mm / km / >300mm

8 3

11 32 Including

(thous. AMD) (thous. Total fuel cost cost fuel Total 1 653 2 672 1 019

12 082 km 9 59 67 270 Cleaned sewers Cleaned Branch Total South-East North-West Name of Regional ofName Regional Annual incremental Annual 1 3 N

Appendix 99