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Hampton-Sample.Pdf welcome We are pleased and appreciate that you have chosen our Hampton Inn by Universal Orlando® for your stay, and we hope you will find our accommodations and services up to your expectations. Our entire Hampton Inn team is committed to providing you with a warm welcome, comfort and convenience during your stay and a parting wish for your safe travel and speedy return. We provide a 100% Hampton guarantee. Please call on any member of our hotel staff if you need assistance or have a problem during your stay. If you are not satisfied, we don’t expect you to pay. We hope you will find your stay so pleasurable that you will select our Hampton Inn hotel each time travel brings you to Orlando. In this directory, you will find detailed information about the guest services offered at the hotel. Should you need something that is not listed, or require assistance quickly, please call our Manager on Duty. Enjoy your stay! We look forward to welcoming you back to the Hampton Inn Universal Studios Orlando. Sincerely yours, The Management Hampton Inn by Universal Orlando® 1 description of property Hampton Inn Orlando, FL by Universal Studios® is the closest Hampton to Universal Studios®, Islands of Adventure and City Walk and the new Mall at Millenia (1.5 miles). Other area attractions are the Walt Disney World Resort Area, Sea World and Discovery Cove, Wet ‘n Wild, outlet malls and International Drive. We feature 120 rooms, interior corridors, elevators, outdoor heated pool, business center, fitness room and a meeting room. Amenities include a complimentary On the House® hot breakfast served daily from 6:00am to 10:00am, a complimentary USA Today (in the lobby, while supplies last), an in-room coffee maker, hair dryer, a wireless high-speed Internet connection, free local calls, an iron and ironing board and TV with cable HBO, CNN and ESPN. We also offer complimentary scheduled shuttle service to Universal Studios®, Islands of Adventure, Disney World and Sea World. Conveniently located to I-Ride Trolley stop. Tickets for the I-Ride Trolley can be purchased at the Front Desk. 2 guest services For any questions or complaints regarding the services, amenities, accommodations, or facilities provided to persons with disabilities, please contact the hotel’s General Manager (our ADA Contact Person) at Ext. 151. Complaints of disability discrimination may also be filed with the U.S. Department of Justice at www.ada.gov or by calling 800 - 514 - 0301 (voice) or 800 - 514 - 0383 (TTY). Business Center Touch 1218 Check-Out Time Touch 0 Check-out time is 11:00am. If your scheduled departure does not coincide with this check-out time, please call Guest Services and every effort will be made to accommodate you. Dry Cleaning / Valet Touch 0 Same-day service is available Monday through Friday. Please drop off items before 8:00am and they will be returned before 6:00pm. Please call Guest Services or leave items at the Front Desk. Emergencies Touch 0 or 911 Please dial 911. Fire Please see the “Safety & Security” section of this guest directory. Fitness Center Touch 1217 A fitness center is located on the property. Florist Touch 0 Please contact Guest Services. Hospital Touch 0 Please call the Hotel Operator. Housekeeping Touch 108 Our Housekeeping Department will be happy to supply special items, including cribs, rollaway beds, bed boards, extra feather or synthetic pillows, extra blankets or extra hangers. 3 guest services (continued) Iron & Ironing Board Located in guest room closets. Lost & Found Touch 108 Please call the Housekeeping Department daily between 8:30am and 4:00pm. Luggage Bench A portable luggage bench is located in your guest room closet. Mail Touch 0 A drop box is located at the Front Desk. Manager on Duty Touch 0 Please contact Guest Services, 24 hours a day. Medical Services Touch 0 Please call the Hotel Operator. Meeting Facilities Touch 152 A board room is available for up to 25 persons. Please contact our sales office to arrange your meeting. Message Services Touch 600 A light signal on your room telephone will indicate you have a message. Please press the “Messages” button and follow the prompts. Non-Slippery Rubber Mat A mat is located in guest room closet. Notary Public Touch 0 Please contact Guest Services. Packages Touch 0 Please contact Guest Services. Parking Parking is free. Physicians Touch 0 Please call the Hotel Operator. 4 guest services (continued) Places of Worship Touch 0 Please contact Guest Services for information on nearby locations, or see the “Places of Worship” section of this guest directory. Pool The pool is open from 9:00am to 10:00pm daily. Recreation Touch 103 For information about recreation, please contact Guest Services. Reservations Touch 0 For future reservations, please contact Guest Services or call 1-800-HAMPTON or visit us online at www.hamptoninnuniversal.com. Sales Office Touch 102, 151 or 152 For group room accommodations and assistance, please contact the Sales Office on the Lobby level. Security Touch 0 Please call the Hotel Operator. Shopping Information Touch 0 Please contact Guest Services. Sightseeing / Tours Touch 0 Please contact Guest Services. Stamps & Postage Touch 0 Please contact Guest Services. Taxi Touch 0 Please contact Guest Services. 5 guest services (continued) Telephone Dialing Instructions Emergency 9 + 911 Room to Room Room Number Hotel Operator 0 Local Calls 9 + 407 + Number Long Distance 9 + 1 + Area Code + Number Credit Card 9 + 0 + 0 + Area Code + Number Toll-Free 9 + 1 + 8xx + Number International 9 + 011 + Country Code + City Code + Number We have selected AT&T as the long distance carrier for calls dialed 0 + area code + telephone number. For long distance or international calls, if you wait after 3 ringtones, you will be charged a connection fee. For AT&T rate information, access an outside line, then dial 1-800-225-5288. For other questions or customer information on 0 + service, access an outside line, then dial 1-800-225-5288 for a customer service representative. Phone Charges: Local Free Long Distance 40% Surcharge PSC/Division of Regulatory Compliance and Consumer Assistance 800-342-3552 Television Channels See the “Channel Guide.” Time Touch 0 Please call the Hotel Operator. Wake-Up Call Touch 0 Please call the Hotel Operator. Weather Information Touch 0 Please call the Hotel Operator or view the Weather channel on your TV. 6 transportation Airlines American Airlines 800-433-7300 Continental Airlines 800-523-3273 Delta Air Lines 800-221-1212 United Airlines 800-241-6522 US Airways 800-428-4322 Car Rental Agencies Alamo 800-GO-ALAMO Avis 800-917-2847 Budget 800-446-3964 Dollar 800-800-4000 Enterprise 800-736-8222 Travelocity 888-TRAVELOCITY Airport Shuttle Please contact the Front Desk. Touch 0 Taxis Please contact the Front Desk. Touch 0 Limousine Services Please contact the Front Desk. Touch 0 7 Drink Vending on First, Second, ird and Fourth Floors Only Handicap Ice Vending on All Floors Access Parking El ev 201 203 205 207 209 211 215 217 219 221 223 225 Ic F 5th e Only 301 303 305 307 309 311 ators 315 317 319 321 323 325 401 403 405 407 409 411 415 417 419 421 423 425 loor 501 503 505 507 509 511 515 517 519 521 523 525 Exit 200 202 204 206 208 210 212 214 216 218 220 222 224 226 228 300 302 304 306 308 310 312 314 316 318 320 322 324 326 328 400 402 404 406 408 410 412 414 416 418 420 422 424 426 428 500 502 504 506 508 510 512 514 516 518 520 522 524 526 528 Handicapped Access Second, ird, Fourth and Fih Floors are the same Fire ExtinguisherFire Alarm Pull Station Executive El Oces ev House- ators keeping 115 117 119 121 123 125 Front Shop Su Desk ite Exit hotel layout LOBBY Exit Continental Breakfast Ic 6am - 10am e Maintenance Pool Meeting Bu Fitness Ce 116 118 120 122 124 126 9am - 10pm Room siness Center nter Room 8 safety & security traveler safety tips 1. Don’t answer the door in your hotel room without verifying who it is. If a person claims to be an employee, call the Front Desk and ask if someone from the staff is supposed to have access to your room and for what purpose. 2. When returning to the hotel in the late evening, use the main entrance of the hotel. Be observant and look around before entering parking lots. 3. Close the door securely whenever you are in your room, and use all of the locking devices provided. 4. Don’t needlessly display guest room keys in public or carelessly leave them on restaurant tables, at the swimming pool, or other places where they can easily be stolen. 5. Do not draw attention to yourself by displaying large amounts of cash or expensive jewelry. 6. Don’t invite strangers to your room. 7. Place all valuables in your in room safe. 8. Do not leave valuables in your vehicle. 9. Check to see that any sliding glass doors or windows and any connecting room doors are locked. 10. If you see any suspicious activity, please report your observations to the management. 11. Do not open your window. 9 safety & security (continued) In Case of Fire... When you hear an alarm, don’t investigate, but do the following: If a fire is inside your room: Leave your room and close the door. Report the fire by calling the Hotel Operator or pulling the alarm. If fire is not in your room: Test the door with your hand for heat before opening.
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