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INSIDE: Hospital Information Infection & Fall Prevention Education Personal Health Record & Discharge Parkview Resources 400 West 16th Street Pueblo, CO 81003 719.584.4000 www.parkviewmc.com 1 Defining Moments After years of working, Leotus' hip needed a replacement. She and her husband, Ray, share their story on how they healed together. Leotus has also been a volunteer at Parkview for many years. She is happy to be back to volunteering and is able to walk around without the pain she had before. Ray: "There was no question in my mind that she was going to go into the best, because I was treated like a king when I was there." see full story at www.parkviewmc.com/definingmoments GET SOCIAL with us at www.parkviewmc.com Plan to participate in our EDUCATIONAL OPPORTUNITIES. Learn more at www.parkviewmc.com/events COMMUNITY STOP THE BLEED PARKVIEW MOBILE This course will provide knowledge and EDUCATION education on how to stop bleeding in the NURSES’ EVENTS Go to www.parkviewmc.com to learn when event of an emergency, accident, or mass 584.7319 the next group meets. casualty. To set up a class for your group or Join the plant based certified Parkview SUPPORT GROUPS: business, call 595.7183. Mobile Nurses, exploring how changing your food can change your health, through their BRAIN INJURY STEPPING ON FALL free events: Lunch & Learns, Grocery Store Community sponsored - for survivors & PREVENTION Tours and documentary previews. family members. Call 584.4995 Call 595.7183 to learn more about our FREE 7-week course, providing education to BLOOD PRESSURE CHECKS PARKINSON’S prevent falls at home and raise awareness Why get your blood pressure checked? Call 584.4677 regarding safety. Along with education about prevention of heart disease, regular blood pressure STROKE SURVIVORS checks can detect abnormal numbers. Call 584.4995 DIABETES EDUCATION These participants are encouraged to OSTOMY DIABETES follow up with their primary care provider. Call 584.7300 SELFMANAGEMENT Regular monthly checks are scheduled. Classes are offered on various days and DIABETES times. Provider referral required. This is a HEALTH SCREENINGS The Mobile Nurses offer comprehensive Call 584.7320 recognized program and billable through health screenings and health education health insurance. services - including blood pressure, blood BRAIN INJURY CAREGIVER For a free diabetes screenings, call glucose & BMI. Interested businesses, call Community sponsored - for survivors & 584.7320. 2 family members. Call 247.2596 719.584.7319 to set up a health screening. A Message from Our President Parkview has proudly provided medical services to the people of Southern Colorado since the mid 1920s. Parkview operates as a nonprofit, community-owned, and locally governed medical center, and we are committed to providing quality health care to each of our patients. Whether MISSION: you are coming to Parkview as a To provide the highest patient or visitor, your satisfaction with our service is very quality health care to the important. people we serve. During your visit to our medical center, you will find Parkview to be a clean, well-maintained, state-of-the-art VISION: regional medical center with skilled nurses, competent To be the health care technicians, and an excellent medical staff. This entire team provider of choice for of professionals is here to serve your medical needs. patients, physicians and employees. Parkview Medical Center remains committed to a culture of continuous quality improvement, and our goal is to exceed your expectations in the delivery of our services. VALUES: We welcome your comments and suggestions while you • Honesty & Integrity are in our facility, as this provides us an opportunity to • Accountability improve. You might also receive a survey sometime after your discharge, and your feedback is important to our • Respect improvement efforts. • Teamwork I am honored to be the president and CEO of this • Stewardship organization, and on behalf of the physicians, nurses, and everyone here at Parkview Medical Center, I would like to thank you for choosing Parkview as your health care provider. Leslie Barnes President/Chief Executive Officer 3 Viruses or Bacteria What's got you sick? Antibiotics only treat bacterial infections. Viral illnesses cannot be treated with antibiotics. When an antibiotic is not prescribed, ask your healthcare professional for tips on how to relieve symptoms and feel better. Illness Usual Cause Antibiotic Viruses Bacteria Needed Cold/Runny Nose NO Bronchitis/Chest Cold (in otherwise healthy children and adults) NO Whooping Cough Yes Flu NO Strep Throat Yes Sore Throat (except strep) NO Fluid in the Middle Ear (otitis media with effusion) NO Urinary Tract Infection Yes Antibiotics Aren’t Always the Answer www.cdc.gov/getsmart U.S. Department of Health and Human Services Centers for Disease Control and Prevention 1 About Your Guide This guide was created to help you and your family take an active role in your hospital stay. Our team, including physicians, will assist you in the use of this guide. The primary reason for this guide is to help us make sure that all your questions and needs are being addressed while you are in the hospital. Hospital Information Parkview History/Your Stay .....................................................................................................3 Discrimination/Language Services .................................................................................. 4-5 Notice of Privacy Practices ................................................................................................6-11 Patient Rights ...................................................................................................................... 11-14 Patient Responsibilities ..........................................................................................................15 Proposition 106/Accommodations ............................................................................. 16-19 Visitation ............................................................................................................................... 19-20 Safety & Security/Health Care Team ........................................................................... 21-22 Finances ................................................................................................................................ 23-24 Resolving a Problem ......................................................................................................... 24-25 Managing Your Pain/Responsibility for Care ........................................................... 26-27 Physician Communication ............................................................................................. 28-29 Infection & Fall Prevention Fall Prevention .................................................................................................................... 30-31 Hand Washing/Isolation Precautions ......................................................................... 31-38 FAQ - Infections .................................................................................................................. 39-40 Urinary Catheter .......................................................................................................................41 Sepsis ............................................................................................................................................42 Education Stroke Risk Factors & Prevention ................................................................................. 43-47 Medication Side Effects ................................................................................................... 48-49 Penicillin Allergy .......................................................................................................................50 Pressure Injury ...........................................................................................................................51 Early Heart Attack .....................................................................................................................52 Heart Attack Failure .......................................................................................................... 53-54 Hands-Only CPR ........................................................................................................................55 Tobacco Cessasion ............................................................................................................ 56-58 Television Channel Line Up ..................................................................................................59 Personal Health Record & Discharge Receiving Blood/Blood Products ................................................................................. 60-61 My Care Patient Portal ............................................................................................................62 Case Management/Discharge Planning ..........................................................................63 Pain Aftercare Instructions ....................................................................................................64 Advance Care Planning/Organ Donor Information .....................................................65 Parkview Resources 66-68 2 PARKVIEW HISTORY Parkview Medical Center is a private, nonprofit organization operated under a license from the State of Colorado. Parkview was founded in 1923 and currently operates 350 acute-care beds. Parkview also operates an