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Wellington Metropolitan Rail 2012/13 Annual Report

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Wellington Metropolitan Rail 2012/13 Annual Report Wellington Metropolitan Rail 2012/13 Annual Report Black 30 June 2013 PMS 3155 PMS 381 Job #: 7715 Title: GW Rail Ltd ID Date: 14 March 2008 Logo Cover photos Wellington Metropolitan Rail Trends 2009 2010 2011 2012 2013 Passengers carried # million 11.9 11.1 11.2 11.3 11.4 Passenger growth year on % 2.85 -6.30 0.98 0.28 0.72 year Peak passenger growth year % 2.53 -6.00 1.57 -2.62 1.33 on year Passenger kilometres million km 275 278 262 268 270 Average fare $ 2.94 3.04 3.12 3.37 3.56 Operational expenditure per $ 6.08 7.13 7.15 passenger Punctuality % 88.0 88.7 90.0 91.6 93.9 * Reliability % 99.2 98.4 98.6 98.8 99.2 * Notifiable occurrences # 1 3 6 6 7 Customer satisfaction % 66 49 49 48 59 Metropolitan Rail 2012/13 Annual Report Wellington Unit kilometres run million km 5.0 5.3 Operational expenditure per $ 16.2 15.3 unit kilometre Accessibility % trains 77 77 77 100 100 * Normalised for the effect of the storm event on 20th June 2013, punctuality was 94.3% & reliability 99.6% Performance trends were impacted by the storm event that occurred on 2oth June 2013, which saw services suspended between Ngauranga and Petone until 27th June 2013. The Hutt Valley and Wairarapa lines were significantly affected with services either cancelled, or bus replaced and Hutt Valley services running on a reduced timetable. 1 Financial Trends 2009 2010 2011 2012 2013 Fare revenue $ million 34.9 33.9 35.1 38.0 40.4 Rates revenue (for $ million 14.3 17.5 19.4 operational expenditure) NZTA funding (for $ million 19.0 24.4 23.8 operational expenditure) Operational expenditure $ million 68.3 80.4 81.2 Capital expenditure $ million 91.3 120.1 33.6 Capital expenditure directly $ million 11.8 10.8 funded by MoT Asset value $ million 192.4 299.3 299.6 Average Asset Condition (1 = excellent, 5 = extremely poor) 2012 2013 Stations Wellington Metropolitan Rail 2012/13 Annual Report Wellington Johnsonville Line score 2.2 2.2 Kapiti Line score 2.0 1.6 Melling Line score 1.6 1.6 Hutt Valley Line score 2.4 2.0 Wairarapa Line score 2.0 2.0 Trains Ganz Mavag score 3.7 3.7 Matangi score 1.0 1.0 SW Carriages score 2.2 2.2 2 Operational Revenue OPERATIONAL REVENUE 2012/13 $84,126,000 Fare Revenue 48% NZTA Funding 28% Rates Revenue 23% Other Revenue 1% Operational Expenditure OPERATIONAL EXPENDITURE 2012/13 $81,241,000 Wellington Metropolitan Rail 2012/13 Annual Report Wellington Train Operations 53% Rail Network 20% Charges Train Maintenance 11% Metlink Services 9% Other 7% 3 YEAR AT A GLANCE 2012 July-December July 2012 August 2012 September 2012 October 2012 November 2012 December 2012 39 of the 48 Matangi fleet are now Naenae Station open Highest ever recorded level of Labour Weekend BOL – installing a 8 car SW consist introduced on Matangi awarded runner-up in “Best approved for service monthly on-time performance to 5 new traction pole on Hutt Valley Line Wairarapa Line Cycle Infrastructure Improvement” minutes at 97% as part of the priority replacement of individual deteriorated traction poles project Wellington Metropolitan Rail 2012/13 Annual Report Wellington 2013 January-June January 2013 February 2013 March 2013 April 2013 May 2013 June 2013 Christmas BOL – installing new Full Matangi operating plan Electronic information signs turned Annual Public Transport Satisfaction Tawa Station open Signing of Network Agreement turnout at North Junction on Kapiti implemented on Monitor survey commenced. Results Line showed significant increases in vehicle quality, reliability, carpark safety and overall satisfaction. 4 YEAR AT A GLANCE 2012 July-December July 2012 August 2012 September 2012 October 2012 November 2012 December 2012 39 of the 48 Matangi fleet are now Naenae Station open Highest ever recorded level of Labour Weekend BOL – installing a 8 car SW consist introduced on Matangi awarded runner-up in “Best approved for service monthly on-time performance to 5 new traction pole on Hutt Valley Line Wairarapa Line Cycle Infrastructure Improvement” minutes at 97% as part of the priority replacement of individual deteriorated traction poles project Wellington Metropolitan Rail 2012/13 Annual Report Wellington 2013 January-June January 2013 February 2013 March 2013 April 2013 May 2013 June 2013 Christmas BOL – installing new Full Matangi operating plan Electronic information signs turned Annual Public Transport Satisfaction Tawa Station open Signing of Network Agreement turnout at North Junction on Kapiti implemented on Monitor survey commenced. Results Line showed significant increases in vehicle quality, reliability, carpark safety and overall satisfaction. 5 Wellington Metropolitan Rail 2012/13 Annual Report Wellington Wellington Region map 6 The newly refurbished Tawa Station CONTENTS Chairpersons’ Report 9 1 Introduction 11 2 Purpose 13 3 Background 15 Governance 16 Wellington Metropolitan Rail Network 16 4 Service Outcomes 19 4.1 Overview 19 4.2 Achievements 20 4.3 Performance Measurement 20 Punctuality 20 Reliability 21 Safety 21 Customer Satisfaction 23 Patronage 24 4.4 Outlook for 2013/14 25 7 5 Asset Management: rolling stock 27 5.1 Overview 27 5.2 Achievements 28 5.3 Performance Measurement 28 Fleet Reliability 28 Fleet Availability 29 Fleet Maintainability 29 5.4 Outlook for 2013/14 30 6 Asset Management: station-based assets 31 6.1 Overview 31 6.2 Achievements 32 6.3 Average Condition Grading by Line 32 6.4 Outlook for 2013/14 32 7 Strategic Management 33 7.1 Framework for the strategic management of metro rail 33 7.2 Performance Measurement 33 Metro Rail Operating Model 33 Wellington Regional Land Transport Strategy 34 Wellington Regional Public Transport Plan 35 Regional Rail Plan 35 Greater Wellington Regional Council Long Term Plan 37 7.3 Outlook for 2013/14 39 8 Financial Performance 41 Wellington Metropolitan Rail 2012/13 Annual Report Wellington 8.1 Overview 41 8.2 Overall Financial Performance 42 8.3 Operational Revenue 42 8.4 Operational Expenditure 43 8.5 Capital Expenditure and Funding 43 8.6 Non-operational Revenue and Expenditure 44 8.7 Key Assets and Liabilities 44 Appendix 1: Financial Statements 45 Appendix 2: Audit Statement 51 Appendix 3: Glossary 53 8 Damage from the storm event 20th June 2013 CHAIRPERSONS’ Report The 2012/13 financial year was another momentous one for passenger rail in the Wellington region with significant improvements and some significant weather events. In November 2012 the last of the Matangi EMUs were tested and commissioned ready for service. In February 2013 changes to the operating plan facilitated the maximum use of all 48 2-car Matangi units and reduced the use of the ageing Ganz Mavags. This change in the operating plan had a significant impact on reducing maintenance operating costs in the last quarter. With funding support from New Zealand Transport Agency (NZTA) the contract for the procurement of a further 35 2-car Matangi units, including upgrades to the existing Matangi fleet, asw signed in June 2013. This will allow the timely retirement of the Ganz Mavag fleet. The subsequent advent of a single fleet type provides the opportunity to upgrade the entire Matangi fleet as the need for design compromises to allow interaction of two different fleet types is removed. Year one of the Asset Management Plan was implemented this year and contracts were signed for security, cleaning and light maintenance and rolling stock and station maintenance. GWRC rail asset management acumen was highlighted as a positive case study in the Office of the Auditor General report “Managing Public Assets”, reflecting the achievement and hard work invested in the undertaking of this relatively new function. Technology advances are being introduced with the installation of a wireless capability at the EMU Depot that will enable maintenance, security and boarding data from the new trains to be downloaded automatically. Electronic display signs at most railway stations were installed in anticipation of the introduction of Real Time Information. These signs are currently used for display of scheduled train times and messaging of disruptions. The signing of the Wellington Network Agreement took place on 27 June. This secures access rights to the region’s rail network for GWRC’s chosen metro services operator for the next 85 years. The Agreement also covers maintenance, train control and renewals and gives GWRC a greater say in the management of the asset. A short term measure to increase capacity on the Wairarapa rail line was implemented mid-November, the main change being an eight-car train running in the afternoon peak, increasing the capacity of that service by more than 60 seats. The project to convert the SE carriages for use on the Wairarapa line is complete. The SE’s commenced operation on the Wairarapa Line on 1 July 2013. 9 The highest level of on-time performance to five minutes ever recorded, across the network, for a month was reported in September 2012 at 97%. I am especially pleased to see that the investment and effort going in to our rail operation is being recognised in GWRC’s Annual Public Transport Satisfaction Monitor, with statistically significant improvements in customer satisfaction across key service attributes. Weather had a disproportionate effect on rail punctuality this year. In February performance across all lines was affected greatly due to record summer temperatures which required 40kph speed restrictions on the lines (a speed restriction of 40kph is applied when remote monitored track temperature gauges report a rail temperature of 40 degrees). Major disruption was also experienced with the storm that hit on 20 June.
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