WELLINGTON REGION MAP Waikanae Masterton Upper Hutt Johnsonville Wellington 1 CONTENTS Chairperson’s Report 4 1 Introduction 13 2 Purpose 15 3 Background 17 Governance 17 Wellington Metropolitan Rail Network 18 4 Service Outcomes 21 4.1 Overview 21 4.2 Achievements 21 4.3 Performance Measurement 22 Punctuality 22 Reliability 23 Safety 23 Customer Satisfaction 25 Patronage 26 4.4 Outlook for 2016/17 27 5 Asset Management: rolling stock 29 5.1 Overview 29 5.2 Achievements 29 5.3 Performance Measurement 31 Fleet Reliability 31 Fleet Availability 32 Fleet Maintainability 33 5.4 Outlook for 2016/17 34 6 Asset Management: 35 6.1 Overview 35 6.2 Achievements 36 6.3 Average Condition Grading by Line 37 6.4 Outlook for 2016/17 37 2 7 Strategic Management 39 7.1 Framework for the strategic management of metro rail 39 7.2 Performance Measurement 39 Metro Rail Operating Model 39 Wellington Regional Land Transport Strategy 40 Wellington Regional Public Transport Plan 41 Regional Rail Plan 42 Greater Wellington Regional Council Long Term Plan 44 7.3 Outlook for 2016/17 46 8 Financial Performance 47 8.1 Overview 47 8.2 Overall Financial Performance 47 8.3 Operational Revenue 48 8.4 Operational Expenditure 48 8.5 Capital Expenditure and Funding 49 8.6 Non-operational Revenue 49 8.7 Non-operational Expenditure 50 8.8 Key Assets and Liabilities 50 Appendix 1: Financial Statements 51 Appendix 2: Assurance Report 58 Appendix 3: Glossary 60 3 CHAIRPERSON’S REPORT Upgrading our infrastructure Key to making the customer experience even more enjoyable is a process of continual improvement in infrastructure, such as providing more car parks in our park and ride facilities, and improved station facilities. During 2015/16 a further 361 car parks were provided across the region and a number of shelters were refurbished. Upper Hutt station building was completed and opened for public A strong public transport system is at the heart of a thriving, use including new staff amenities, and a new public waiting resilient and sustainable Wellington region. Every day, tens room with access to toilets, a ticket sales office and a coffee of thousands of people – young and old and from all walks kiosk. of life – use greater Wellington’s public transport network to get to work, to visit friends and family, to shop and to enjoy Other highlights saw the transition to an all Matangi the great amenities the Wellington region has to offer. For operational fleet, with the retirement of the Ganz Mavag many of them, the public transport system is their primary fleet– and part of the $1.3 billion being invested by GWRC means of transport and is vital to their well-being. in public transport over the next 5 years. The Greater Wellington Regional Council (GWRC), through Building the public transport network for today, and the Metlink Public Transport Network, is committed to tomorrow making the public transport system even stronger and more The move to a new Public Transport Operating Model compelling for its customers and has taken further steps in (PTOM), as required by recent amendments to the Land doing this over the course of 2015/16. Transport Management Act (LTMA), gave GWRC an opportunity to take a fresh look at how rail services are Growing public transport patronage being delivered across the region. Wellington has the second highest patronage per capita of public transport in Australasia – second only to Sydney. This has resulted in the introduction a new performance- GWRC is committed to building on Wellingtons strong public based rail contract that encourages service delivery that is transport patronage – with a targeted 15% increase by efficient, on time, and which meets customer needs. Being 2025 – and I am pleased to report that 2015/16 has seen the able to periodically tender high value contracts, such as the continued uptake in public transport, with over 36.4million rail operations, is an important way of ensuring that the passenger trips taken across the network, nearly 13million of regional council is obtaining the best value for money for its these were on rail, an increase of 6% on 2014/15. investment spend on behalf of ratepayers. Improving customer satisfaction A key highlight for the 2015/16 year was the award of Commuters need to be able to rely on trains that arrive on the rail operating and maintenance contract to Transdev time and get them to their destination on time, every time. Wellington which took effect from 3rd July 2016. This With this in mind, achieving “on time” performance targets coincided with a re-branding of the rail service from for service providers are even more important. Encouraging TranzMetro to Metlink. These changes help us to deliver a more people out of cars onto public transport, means the consistent, integrated multi-modal public transport service. Metlink rail service has to be more attractive than private vehicles, and the easy choice for commuters. Looking ahead I look forward to another great year for rail in 2016/17 We’re well on our way to achieving this, with an increase in as we deliver continued improvements in rail services, in 2015/16 of the number of rail trips taken, and an increase conjunction with our partners Transdev and KiwiRail, and in customer satisfaction to an all-time high of 93%. On-time we progress other longer term customer initiatives such as performance exceeded 95% across the rail network with the a new integrated ticketing system across rail, bus, and ferry Kapiti and Hutt Valley Lines reaching 96%. services. Chris Laidlaw 4 HIGHLIGHTS OVER THE YEAR Ganz Mavag trains have been a feature on the The rebuilt Upper Hutt Station opened in December Wellington Rail Network since 1982. The last passenger service provided by a Ganz-Mavag was on the 27th May 2016 Patronage continues to grow. Highest yearly total ever! Nearly 13 Million passengers travelled on the wellington network. 5 WELLINGTON METROPOLITAN RAIL TRENDS 2012 2013 2014 2015 2016 25.5 24.4 Passenger boardings per capita (#) 23.2 23.3 23.7 12.8 12.1 Passengers carried (# million) 11.3 11.4 11.6 4.17 5.54 2.54 Passenger growth year on year (%) 0.28 0.72 3.94 5.26 1.33 1.58 Peak passenger growth year on year (%) -2.62 306 291 274 Passenger kilometres (million km) 267 269 3.72 3.73 3.75 3.56 Average fare ($) 3.37 7.55 Operational expenditure 7.31 per passenger ($) 7.13 7.15 7.13 95.6 93.9 94.3 92.4 Punctuality (%) 91.6 99.8 98.8 99.2 99.2 99.2 Reliability (%) 14 10 6 7 Notifiable occurrences (#) 3 93 Customer satisfaction - trip overall (%) 90 89 94 Customer satisfaction - station (%) 91 90 5.3 5.3 5.4 5.5 Unit kilometres run (million km) 5.0 17.7 Operational expenditure 16.2 16.0 per unit kilometre ($) 15.3 15.9 100 100 100 100 100 Accessibility (% trains) TRENDS FINANCIAL TRENDS ($ MILLION) 2012 2013 2014 2015 2016 48 43.3 45.2 Fare revenue 38.0 40.4 19.4 19.8 18.8 18.9 Rates revenue (for operational expenditure) 17.5 27.6 NZTA funding 24.4 23.8 23.9 23.2 (for operational expenditure) Operational expenditure 96.7 85.1 86.5 80.4 81.2 Capital expenditure 120.1 120.4 33.6 27.5 28.4 28.4 Capital expenditure 21.3 directly funded by MoT 12.7 11.8 10.8 423.9 320.4 Asset value 299.3 299.6 307.7 7 AVERAGE ASSET CONDITION (1 = EXCELLENT, 5 = EXTREMELY POOR) STATIONS (SCORE) 2013 2014 2015 2016 Johnsonville Line 2.2 2.4 2.0 1.7 Kapiti Line 1.6 2.4 2.0 1.6 Melling Line 1.6 2.5 2.2 2.0 Hutt Valley Line 2.0 2.8 2.2 1.8 Wairarapa Line 2.0 2.3 2.1 1.9 TRAINS (SCORE) 2013 2014 2015 2016 Ganz Mavag 3.7 3.7 3.7 n/a Matangi 1.0 1.0 1.0 1.0 SW Carriages 2.2 2.2 2.2 2.2 8 OPERATIONAL REVENUE 2015/16 $95,864,000 0.5% Other Revenue 21% Rates Revenue 29% NZTA Funding 50% Fare Revenue OPERATIONAL EXPENDITURE 2015/16 $96,656,000 4% Other 11% Metlink Services 10% Train Maintenance 23% Rail Network Charges 52% Train Operations 9 Track work on the Kapiti Line 10 11 One two-car Matangi train unit can easily carry more than all the drivers and passengers in the cars shown in this picture. 12 1 INTRODUCTION The Wellington region covers a land area of 813,000 GWRC’s role began to change when in 2007 it signed hectares and is home to a population of 504,9001. The a contract to purchase 48 new two-car Matangi Electric region encompasses the cities of Wellington, Porirua, Upper Multiple Units (EMUs) from Hyundai Rotem. Further changes Hutt and Lower Hutt, and the Kapiti, South Wairarapa, followed the Crown’s purchase of the rail business and assets Carterton and Masterton districts. Greater Wellington of Toll New Zealand Limited in mid-2008, and the release of Regional Council (GWRC) has responsibility for the provision the Government’s ‘Metro Rail Operating Model’ in 2010. of public transport throughout the region. In 2011 a significant step toward the implementation of the Wellington is fortunate in being one of two New Zealand Model was achieved when GWRC, with strong Government regions that has a rail service as part of its public transport support, acquired ownership and control of the rolling stock network.