Service Alerts – Digital Displays

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TriMet has digital displays at most MAX Light Rail stations to provide real-time arrival information as well as service disruption/delay messaging. Some of the displays are flat screens as shown to the right. Others are reader boards. The messages need to be as condensed as possible. During the First Avenue MAX Improvements we posted the alerts listed below on our digital displays. At a few key locations, we had targeted messaging to help riders navigate the service changes.

MAX Blue/Red displays MAX Blue and Red lines disrupted, running on 5th and 6th in City Center. All lines less frequent. trimet.org/firstavenue

MAX Green displays MAX Green Line running between Rose Quarter and Clackamas only. All lines less frequent trimet.org/firstavenue

MAX Orange/Yellow displays MAX Orange and Yellow Line trains running less frequent. trimet.org/firstavenue

Pioneer Courthouse/SW 6th Ave Station – targeted message Board here for eastbound Blue and Red Line trains, and northbound Yellow Line trains trimet.org/firstavenue

Pioneer Place/SW 5th Ave Station – targeted message Proceed 4 blocks west to Galleria/SW 10th Ave to connect with Blue Line trimet.org/firstavenue

Library/SW 9th Ave Station – targeted message Proceed to Pioneer Courthouse/SW 6th Ave to connect with Blue or Red Line. trimet.org/firstavenue

Old Town/Chinatown Station westbound – closed station targeted message Board shuttle to City Center or west side 2 blocks west on NW 3rd and Everett (ID 13820). trimet.org/firstavenue

Old Town/Chinatown Station eastbound – closed station targeted message Board shuttle to RQ 1 block west on NW 2nd and Everett (ID 13448). trimet.org/firstavenue Service Alerts - Emails

TriMet encourages riders to sign up for service alerts by email or text messages. A callout on our website directs riders on how they can sign up for the service updates. Riders can subscribe to alerts by MAX Light Rail line, bus line, WES Commuter Rail line or they can subscribe to alerts for all lines. For the First Avenue MAX Improvements we sent initial service alerts out two weeks in advance of the project and then reminders.

SEND TO “ALL LINES” GROUP Subject Line: Service Alert: MAX lines disrupted and running on reduced frequency May 8-21

Sunday, May 8 through Saturday, May 21, the 1st Avenue MAX Improvements project will disrupt Blue, Green and Red lines. All MAX lines will run on reduced frequency and special schedules and trains will be extremely crowded. Please allow an extra 30-45 minutes for your trip.

Our customer service call center will be open for extended hours to help you plan ahead:

 Thursday, May 5 & Friday, May 6: 8:30 a.m. to 5:30 p.m.  Sunday, May 8: 8:30 a.m. to 4:30 p.m.  Monday, May 9 - Tuesday, May 10: 6:30 a.m. to 6:30 p.m.

View complete project details and MAX service information, including schedules and an animated map

Line-by-line service summaries:

BLUE LINE MAX Blue Line will be disrupted in Downtown Portland. The line will split into two segments. The west side segment will run between Hillsboro and Library/Galleria stations. The east side segment shifts to 5th and 6th avenues and runs between Portland State University and Gresham. Trains will run on reduced frequency and special schedules. Trains will be extremely crowded during rush hours.

GREEN LINE MAX Green Line will be disrupted and not operate in Portland City Center. The Green Line will run between Rose Quarter and Clackamas Town Center transit centers. Trains will run on reduced frequency and special schedules. Trains will be extremely crowded during rush hours.

ORANGE LINE MAX Orange Line trains will run on reduced frequency and special schedules. Trains will be extremely crowded during rush hours.

RED LINE MAX Red Line will be disrupted and not operate west of Portland City Center. The Red Line shifts to 5th and 6th avenues in Downtown Portland and runs between Portland State University and Portland International Airport. Trains will run on reduced frequency and special schedules. Trains will be extremely crowded during rush hours. YELLOW LINE MAX Yellow Line trains will run on reduced frequency and special schedules. Trains will be extremely crowded during rush hours.

Thank you for your patience during this very important project.

SEND TO MAX BLUE LINE GROUP Subject Line: Service Alert: MAX lines disrupted and running on reduced frequency May 8-21

 Thursday, May 5 & Friday, May 6: 8:30 a.m. to 5:30 p.m.  Sunday, May 8: 8:30 a.m. to 4:30 p.m.  Monday, May 9 - Tuesday, May 10: 6:30 a.m. to 6:30 p.m.

MAX Blue Line will be disrupted in Downtown Portland. The line will split into two segments. The westside segment will run between Hillsboro and Library/Galleria stations. The eastside segment shifts to 5th and 6th avenues and runs between Portland State University and Gresham. Trains will run on reduced frequency and special schedules. Trains will be extremely crowded during rush hours.

Thank you for your patience during this very important project.

View complete project details and MAX service information, including schedules and an animated map

SEND TO MAX GREEN LINE GROUP Subject Line: Service Alert: MAX lines disrupted and running on reduced frequency May 8-21

Our customer service call center is open for expanded hours to help you plan ahead:

 Thursday, May 5 & Friday, May 6: 8:30 a.m. to 5:30 p.m.  Sunday, May 8: 8:30 a.m. to 4:30 p.m.  Monday, May 9 - Tuesday, May 10: 6:30 a.m. to 6:30 p.m.

MAX Green Line will be disrupted and not operate in Portland City Center. The Green Line will run between Rose Quarter and Clackamas Town Center transit centers. Trains will run on reduced frequency and special schedules. Trains will be extremely crowded during rush hours.

Thank you for your patience during this very important project.

View complete project details and MAX service information, including schedules and an animated map

SEND TO MAX ORANGE LINE GROUP Subject Line: Service Alert: MAX lines disrupted and running on reduced frequency May 8-21

 Thursday, May 5 & Friday, May 6: 8:30 a.m. to 5:30 p.m.  Sunday, May 8: 8:30 a.m. to 4:30 p.m.  Monday, May 9 - Tuesday, May 10: 6:30 a.m. to 6:30 p.m.

MAX Orange Line trains will run on reduced frequency and special schedules. Trains will be extremely crowded during rush hours.

Thank you for your patience during this very important project.

View complete project details and MAX service information, including schedules and an animated map

SEND TO MAX RED LINE GROUP Subject Line: Service Alert: MAX lines disrupted and running on reduced frequency May 8-21

Our customer service call center is open for expanded hours to help you plan ahead:

 Thursday, May 5 & Friday, May 6: 8:30 a.m. to 5:30 p.m.  Sunday, May 8: 8:30 a.m. to 4:30 p.m.  Monday, May 9 - Tuesday, May 10: 6:30 a.m. to 6:30 p.m.

MAX Red Line will be disrupted and not operate west of Portland City Center. The Red Line shifts to 5th and 6th avenues in Downtown Portland and runs between Portland State University and Portland International Airport. Trains will run on reduced frequency and special schedules. Trains will be extremely crowded during rush hours.

Thank you for your patience during this very important project.

View complete project details and MAX service information, including schedules and an animated map

SEND TO MAX YELLOW LINE GROUP Subject Line: Service Alert: MAX lines disrupted and running on reduced frequency May 8-21

Our customer service call center is open for expanded hours to help you plan ahead:

 Thursday, May 5 & Friday, May 6: 8:30 a.m. to 5:30 p.m.  Sunday, May 8: 8:30 a.m. to 4:30 p.m.  Monday, May 9 - Tuesday, May 10: 6:30 a.m. to 6:30 p.m.

Thank you for your patience during this very important project.

MAX Yellow Line trains will run on reduced frequency and special schedules. Trains will be extremely crowded during rush hours.

View complete project details and MAX service information, including schedules and an animated map

### Service Alerts - Online

TriMet has a page on our website dedicated to service alerts by line: trimet.org/alerts. For the First Avenue MAX Improvements we posted a general service alert to all MAX Light Rail lines two weeks in advance of the project. Four days before the project we removed the general alert and posted specific line-by-line alerts, which were maintained throughout the project. We also posted a special service alert box on our website that populates at the top of most pages of the site to capture attention. It was posted a week before the project began and was yellow in color. Once the project began, the box was made red as to further capture the visitor’s eye.

All MAX Lines – general alert – (Posted 2 weeks in advance) May 8 through May 21, the 1st Avenue MAX Improvements will disrupt Blue, Green and Red lines. It will reduce frequency on all MAX lines. More (links to trimet.org/firstavenue)

Yellow/Red Box May 8-21, the 1st Avenue MAX Improvements project will disrupt Blue, Green and Red lines. All MAX lines will run on reduced frequency and special schedules. Trains will be extremely crowded. Check schedules and get detailed information, including expanded customer service call center hours: More (links to trimet.org/firstavenue)

MAX Blue Line May 8-21, MAX Blue Line will be disrupted in Downtown Portland. The line will split into two segments. The westside segment will run between Hillsboro and Library/Galleria stations. The eastside segment shifts to 5th and 6th avenues and runs between Portland State University and Gresham. Trains will run on reduced frequency and special schedules. Trains will be extremely crowded during commuting hours. More (links to trimet.org/firstavenue)

MAX Red Line May 8-21, MAX Red Line will be disrupted and not operate west of Portland City Center. The Red Line shifts to 5th and 6th avenues in Downtown Portland and runs between Portland State University and Portland International Airport. Trains will run on reduced frequency and special schedules. Trains will be extremely crowded during commuting hours. More (links to trimet.org/firstavenue)

MAX Green Line May 8-21, MAX Green Line will be disrupted and not operate in Portland City Center. The Green Line will run between Rose Quarter and Clackamas Town Center transit centers. Trains will run on reduced frequency and special schedules. Trains will be extremely crowded during commuting hours. More (links to trimet.org/firstavenue)

MAX Orange Line May 8-21, MAX Orange Line trains will run on reduced frequency and special schedules. Trains will be extremely crowded during commuting hours. More (links to trimet.org/firstavenue)

MAX Yellow Line May 8-21, MAX Yellow Line trains will run on reduced frequency and special schedules. Trains will be extremely crowded during commuting hours. More (links to trimet.org/firstavenue)

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