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Home , A Line (RTD), Beaverton Transit Center, Blue Line (Calgary), Expo Center station, Green Line (Calgary), Lloyd Center

Service Alerts – Digital Displays

TriMet has digital displays at most MAX stations to provide real-time arrival information as well as service disruption/delay messaging. Some of the displays are flat screens as shown to the right. Others are reader boards. Due to space, the messages need to be as condensed as possible. While we regularly post the same alert at stations along a line, during the MAX Improvements we provided more specific alerts by geographical locations and even individual stations. This was because the service plan, while best for the majority of riders, was complex and posed communications challenges.

MAX only displays MAX Blue Line disrupted and frequency reduced. Shuttle buses running between Interstate/Rose Quarter and stations. .org/rq

MAX Blue and displays page 1 – to Old Town MAX Blue/Red lines disrupted and frequency reduced. Red Line detoured. Shuttle buses running between Interstate/RQ and Lloyd Center. trimet.org/rq

MAX Blue and Red Line displays page 2 – Beaverton Transit Center to Old Town Direct shuttle buses running between Kenton/N Station, being served by Red Line, and PDX. trimet.org/rq

MAC Red and Yellow displays – N Albina to Expo Center Red, Yellow lines serving stations btwn Interstate/RQ and Expo Center. trimet.org/rq. Connect with PDX shuttle buses at Kenton.

MAX Red display – Parkrose Red Line disrupted, this segment running btwn Gateway and PDX. Use Blue/Green btwn Lloyd Center and Gateway, shuttles btwn Interstate/RQ and Lloyd Center. trimet.org/rq

MAX Blue, Green and Red Line displays – Lloyd Center to 82nd MAX disrupted. No Red Line between Lloyd Center and Gateway. Use Blue or Green, and shuttle buses between Lloyd Center and Interstate/RQ. trimet.org/rq

MAX only displays – Gateway to Clackamas MAX Green Line disrupted PSU to Lloyd Center. Shuttle buses running between Interstate/Rose Quarter and Lloyd Center. trimet.org/rq

Transit Mall displays – 5/6th avenues Green Line not running in downtown. Use Shuttle Mall for SW/NW Ptld stations or MAX Orange/Yellow for trips across the river. trimet.org/rq

MAX Orange Line displays – off the transit mall MAX Orange and Yellow Line running less frequently. Expect crowding during rush hours. trimet.org/rq

Targeted displays IRQ IRQ - NB Board shuttle to Lloyd Center across street to connect with eastbound Blue and Green lines. trimet.org/rq

IRQ – SB Board here for Blue, Red and Yelllow lines to Downtown Portland, Beaverton and Hillsboro. trimet.org/rq

PDX PDX Lobby/smoking area For City Center, Beaverton, Hillsboro, N Portland, SE Portland or Milwaukie, board shuttle bus. All other trips, board MAX.

PDX platform MAX Red Line disrupted. For Gateway, Gresham, Clackamas, Lloyd Center board here. All other trips, board shuttle bus.

Gateway Gateway MAX NB MAX disrupted. No Red Line between Gateway and Lloyd. Shuttle buses between Lloyd Center and Interstate/RQ. Board Red to airport here.

Gateway MAX SB – Blue EB and Green SB MAX Blue, Green and Red lines disrupted. All lines running less frequently. Expect crowded trains during . trimet.org/rq

Gateway MAX EB MAX Blue, Green, Red disrupted. All lines running less frequently. Board Red Line to PDX on center platform. trimet.org/rq

LLOYD CENTER WB Proceed south and board shuttle buses to Interstate/RQ to connect with Blue, Red and Yellow lines. trimet.org/rq

RQ RQ EB Rose Quarter Station closed. Board shuttle buses to Lloyd Center at N Interstate and Multnomah (ID 13754). trimet.org/rq

RQ WB Proceed to Interstate/Rose Quarter Station to board Blue, Red and Yellow lines. trimet.org/rq

Convention Center Convention Center WB Board shuttle buses to Interstate/Rose Quarter at NE Multnomah and 3rd (ID 11492). Trimet.org/rq

Convention Center EB Board shuttle buses to Lloyd Center Station at NE Multnomah and 2nd (ID 13708). Trimet.org/rq

NE 7th NE 7TH AVE WB Board shuttle buses to Interstate/Rose Quarter around corner on NE 7th and Holladay (ID 13863). Trimet.org/rq

NE 7th AVE EB Board shuttle buses to Lloyd Center across street on NE Holladay and 7th (ID 13861) or proceed 2 blocks east. Trimet.org/rq

### Service Alerts - Emails

TriMet encourages riders to sign up for service alerts by email or text messages. A callout on our website directs riders on how they can sign up for the service updates. Riders can subscribe to alerts by line, bus line, WES line or they can subscribe to alerts for all lines. For the Rose Quarter MAX Improvements we sent our initial service alert out two weeks in advance of the project and then reminders.

ADVANCED EMAIL ALERT Subject: Service Alert: MAX service will be disrupted Aug 21-Sept 3 for improvements near Rose Quarter

For two weeks, from Sunday, August 21 to Saturday, September 3, MAX will be disrupted as we make much-needed improvements near the Rose Quarter to improve MAX reliability and make your ride smoother.

During this time, Blue, Green and Red lines will be disrupted and three MAX stations will close (Rose Quarter TC, Convention Center and NE 7th Ave). All lines will run at reduced frequency and trains will be extremely crowded during rush hours.

Shuttle buses will be running in the Lloyd District as well as between the Kenton/N Denver Ave Station and Portland International Airport.

See how your MAX trips will be affected

REMINDER EMAIL ALERT Subject: Service Alert: MAX lines disrupted and running on reduced frequency Aug 21-Sept 3

From the start of service on Sunday, August 21, through the end of service on Saturday, September 3, MAX Blue, Green and Red lines will be disrupted due to the Rose Quarter MAX Improvements project. All lines will run at reduced frequency and trains will be extremely crowded during rush hours. Additionally, three MAX stations will be closed (Rose Quarter TC, Convention Center and NE 7th Ave) and shuttle bus service will be in place. Please allow an extra 30-45 minutes for your trip.

BLUE LINE MAX Blue Line will split into two segments. On the westside, trains will run between Hillsboro and the Interstate/Rose Quarter Station. On the east side, trains will travel between Gresham and the Lloyd Center. Blue Line trains will run every 15 minutes during rush hour and every 20 minutes throughout most of the day.

GREEN LINE MAX Green Line trains will operate between and the Lloyd Center. It will not run into Downtown Portland. Trains will run every 15 minutes during rush hour and every 20 minutes throughout most of the day. RED LINE MAX Red Line will split into two segments. Red Line trains will travel their normal route between Beaverton and Portland City Center. After crossing the , trains will serve Interstate/Rose Quarter Station and then continue to Expo Center, serving Yellow Line stations in North Portland. Red Line trains will also run between Portland International Airport and Gateway Transit Center. There will be no service between Gateway and the Lloyd Center.

Red Line trains traveling between Beaverton and the Expo Center will run every 15 minutes during rush hour and every 20 minutes throughout most of the day.

For travel between the airport and the west side, shuttle buses will run between Kenton/N Denver Ave Station and the Airport. For travel between the airport and stations east of the Rose Quarter, connect with Red Line trains between Gateway Transit Center and the Airport. For trips to the Airport, board from the center platform at Gateway.

Red Line trains traveling between the Airport and Gateway will run every 20 minutes.

ORANGE & YELLOW LINES MAX Orange and Yellow lines will travel their normal routes but with reduced frequency. Trains will run about every 20 minutes.

Additionally, our 238-RIDE Call Center will have extended hours during the disruption.

 Sunday, August 21: 8:30 a.m. to 4:30 p.m.  Monday, August 22: 6:30 a.m. to 6:30 p.m.  Tuesday, August 23: 6:30 a.m. to 6:30 p.m.

View animated maps, special schedules and additional service information

### Service Alerts - Online

TriMet has a page on our website dedicated to service alerts by line: trimet.org/alerts. For the Rose Quarter MAX Improvements we posted a general service alert to all MAX Light Rail lines two weeks in advance of the project. Four days before the project we removed the general alert and posted specific line-by-line alerts, which were maintained throughout the project. We also posted a special service alert box on our website that populates at the top of most pages of the site to capture attention. It was posted a week before the project began and was yellow in color. Once the project began, the box was made red as to further capture the visitor’s eye.

All MAX Lines – general alert – (Posted 2 weeks in advance) Sunday, August 21 through Saturday, September 3, Rose Quarter MAX Improvements will disrupt Blue, Green and Red lines and reduce frequency on all MAX lines. More (links to trimet.org/rosequarter)

Yellow/Red Box Sunday, Aug. 21—Saturday, Sept. 3, the Rose Quarter MAX Improvements project will disrupt Blue, Green and Red lines. All MAX lines will run less frequently and on special schedules. Trains will be extremely crowded during commuting hours. Get detailed information, including expanded customer service call center hours. More (links to trimet.org/rosequarter)

MAX Blue Line Sunday, Aug. 21 through Saturday, Sept. 3, MAX Blue Line will be disrupted between Rose Quarter and Lloyd Center/NE 11th Ave stations. The line will split into two segments. The western segment runs between Hillsboro and Interstate/Rose Quarter Station. The eastern segment runs between Lloyd Center and Gresham. Trains run less frequently and on special schedules. Expect extremely crowded trains during commuting hours. More (links to trimet.org/rosequarter)

MAX Red Line Sunday, Aug. 21 through Saturday, Sept. 3, MAX Red Line will be disrupted between Rose Quarter Station and Gateway Transit Center. The line will be detoured and split into two segments. The western segment runs between Beaverton and , serving Yellow Line stations in North Portland. The eastern segment runs between Gateway Transit Center and Portland International Airport. For travel between the west side or North Portland and Portland International Airport, shuttle buses will run between Kenton/N Denver Ave Station and the airport. For travel between the airport and other locations, transfer between Red Line and Blue or Green Line trains at Gateway. Trains run less frequently and on special schedules. Expect extremely crowded trains during commuting hours. More (links to trimet.org/rosequarter)

MAX Green Line Sunday, Aug. 21 through Saturday, Sept. 3, MAX Green Line will be disrupted between Portland State University and Lloyd Center/NE 11th Ave Station. The line runs between Lloyd Center and Clackamas Town Center Transit Center, and not in Portland City Center. Trains run less frequently and on special schedules. Expect extremely crowded trains during commuting hours. More (links to trimet.org/rosequarter)

MAX Orange and Yellow lines Sunday, Aug. 21 through Saturday, Sept. 3, MAX Orange and Yellow Line trains run less frequently and on special schedules. Expect extremely crowded trains during commuting hours. More (links to trimet.org/rosequarter)

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Service Alerts - Twitter

TriMet uses its main Twitter channel as a customer service tool. With 20,800 followers, this is an effective way for us to reach a large number of riders quickly during planned and unplanned service disruptions/delays. Below are tweets posted in advance of and during the Rose Quarter MAX Improvements.

TriMet @trimet Aug 8 8/21-9/3, MAX service will be disrupted as we make improvements near Rose Quarter. For detailed

service info: http://trimet.org/rq

TriMet @trimet Aug 15 ICYMI: 8/21-9/3, MAX service will be disrupted as we make improvements near Rose Quarter. For

detailed service info: http://trimet.org/rq

TriMet @trimet Aug 22 8/21-9/3, MAX service will be disrupted as we make improvements near the Rose Quarter. For

detailed service info: http://trimet.org/rq

TriMet @trimet Aug 28 Through 9/3, some MAX lines are disrupted & all are running on reduced frequency. Pls plan an

extra 30-45 minutes: http://trimet.org/rq .

TriMet @trimet Sep 2 We're wrapping up the final days of the Rose Quarter MAX Improvements project and are scheduled to return to regular service on Sunday, 9/4.

TriMet @trimet Sep 11 MAX is back to regular service following the Rose Quarter Improvements Project. Thank you so much for your patience during the disruption!