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Core 1..24 Committee (PRISM::Advent3b2 15.50) Standing Joint Committee on the Library of Parliament BILI Ï NUMBER 003 Ï 1st SESSION Ï 41st PARLIAMENT EVIDENCE Tuesday, June 19, 2012 Co-Chairs The Honourable Marie-P. Charette-Poulin Mr. Royal Galipeau 1 Standing Joint Committee on the Library of Parliament Tuesday, June 19, 2012 Ï (1200) in very strategic policy units, until I was promoted to management [Translation] jobs in the late 1990s. The Joint Chair (Mr. Royal Galipeau (Ottawa—Orléans, CPC)): Dear colleagues, I would first like to apologize for holding The challenge of advising decision-makers on options to best this meeting on such short notice. allocate scarce resources to the achievement of public policy outcomes was what I was paid to do. I must say that I never got However, I wanted to make an announcement. bored with that task. [English] Ï (1205) We've had a puff of white smoke and we now have a librarian. I welcome Sonia L'Heureux as the new parliamentary librarian. [Translation] I thought it was better to have this meeting now, rather than wait until the fall just to welcome Madame L'Heureux among us. Over the past decade, I have been promoted to management positions, and I have interacted with ministers and MPs from all We'll have a short meeting, after which I propose the following parties. I have also managed research and analysis groups in procedure, that we go in camera for a few minutes and move the sometimes difficult contexts. I have had to deal with budget cuts, appropriate motion. massive reorganizations and mandate changes in the units I was leading. In fact, I see myself now more as a manager than an Madame Hughes. economist. Mrs. Carol Hughes (Algoma—Manitoulin—Kapuskasing, NDP): First of all, I would like to know if we can keep our staff [English] here while we go in camera. The Joint Chair (Mr. Royal Galipeau): There's no issue there. I came to the library four years ago. While I thoroughly enjoyed No problem. my years in the executive branch, I thought my career was lacking an important aspect in public policy-making. I needed to understand Mrs. Carol Hughes: And from now on as well? and experience the legislative branch of Parliament. So I applied for The Joint Chair (Mr. Royal Galipeau): There may be a problem the executive job of overseeing the library service providing you when we discuss issues that would impact on staff relations, but for with the reference and research support you need in your the moment your request for today is absolutely appropriate. parliamentary duties. I have never regretted it. [Translation] [Translation] Ms. L'Heureux, you are our witness, and I welcome you. Ms. Sonia L'Heureux (Associate Parliamentary Librarian, I discovered a unique organization with a focus on client service. Library of Parliament): Thank you, Mr. Joint Co-Chair. The Library of Parliament supports the activities of parliamentarians every day. Its employees have an eye for detail and want the job to I would like to thank the joint committee for giving me the be done well. In the midst of an extremely partisan environment, opportunity to speak to you and announce my interest in the position they do their job with exemplary neutrality. I couldn't dream of a of parliamentary librarian. better work environment. Parliament is an important institution in a [English] democracy, and I feel privileged to be able to work there. I would like to share with you some information about my [English] professional life, why I'm interested in the Library of Parliament, as well as the challenges and opportunities I believe the library will be facing over the coming years. Over my four years at the library I've had the opportunity to learn about its challenges and opportunities. It is an organization at a I am an economist by training, and over the 25 years of my career crossroads. It is faced with the challenge of being the keeper of I have worked mainly for the federal government as a policy analyst. history and a broker of information in an ever increasing ocean of I have worked in different federal departments doing policy analysis information. 2 BILI-03 June 19, 2012 Like the Senate, the House of Commons, and federal department they embrace education in civics. The presence of a parliamentarian administrations, the library has embarked on a strategic operating in a school class is not always possible. The library must explore review exercise. The library's budget has not increased since 2010- ways we can supplement your outreach work, using tools and 11, and we are facing the increasing costs of doing business. methods that can reach young Canadians and their parents. Employee salaries are increasing, the cost of maintaining a relevant collection is subject to inflation, and we must absorb expenses that At this point I have more questions than answers, and it is my goal were previously paid by partners. While the operating budgets to use the next year to work with the library employees to find some cannot go as far as they did, the expectations of parliamentarians and of these answers. the public are still high. Ï (1210) The library must therefore take a serious look at how it does [Translation] business. We are operating in a context of fiscal restraint, and I want to [Translation] make sure that the library can support you in this context, now and in the years to come. I do not think we should currently be making Since the parliamentary librarian's retirement in December 2011, I great plans, but rather we should be looking for opportunities for have taken on the administrative leadership of the library. In light of improving our services. the challenges the library is facing, I felt it was important to take this assignment with all the seriousness and commitment it deserves. So I [English] worked with the library's senior management team to strengthen the I believe the standing joint committee is an important sounding library's management and business planning. board for the library as it looks at its future. Should you support my We began assessing all of our services and how we do things. We nomination, I would be pleased to work with the committee and the must focus our attention on the services that help you with your parliamentarians it represents to ensure that the library is a resource activities, something you cannot get elsewhere. We must find ways of choice and support to your parliamentary work. of operating that support the work you do based on your needs. I would be happy to answer any questions you may have for me. [English] [Translation] Looking to the coming years, the library requires focused The Joint Chair (Senator Marie-P. Charette-Poulin (Northern management. Are we doing what parliamentarians need and want? Ontario, Lib.)): Thank you, Ms. L'Heureux. I know we cannot There are no average senators or MPs. Your needs and ways of congratulate you now because we haven't voted yet, but we will do working are varied. We need to support you the way in which it so properly at the end of the meeting. makes sense for you. When do you want personalized, customized service? When do you or your staff prefer to self-serve, using our Do my colleagues have any questions? vast range of information assets? Mrs. Hughes, you have the floor. Parliamentarians come from all walks of life. As good as you may Mrs. Carol Hughes: We know that you are quite competent. And, be, you are not experts in everything. It is our job to help you be I have congratulated you already. If we could have had conversant in areas where you may be less familiar. We also know Ms. L'Heureux's curriculum vitae as a candidate, that would have that the benchmark against which we are judged is the support you made our job easier. got in your previous job, before you became a parliamentarian, or the The Joint Chair (Mr. Royal Galipeau): You will have it before Internet consumer experience you have day to day. Some days, this the end of the day. is a tall order for us, but the library needs to make sure that we get up to that benchmark. Mrs. Carol Hughes: Thank you. Libraries around the world are challenged also by the rapid You said that there were challenges, and I don't know whether expansion of electronic collections. We are no different. We need to they have to do with the new technology. You mentioned that every look at our collections as being used. Do you or your staff have request from a member or a senator is truly unique. Thank you very access to what you need, both in your preferred format and content? much; that helps us. If you get the position, and we are sure that will [Translation] be the case, what is the first thing you are going to address? Ms. Sonia L'Heureux: That's a big question. I think we should I am also aware that our guides are often the first Canadians that first determine whether we are doing the right things for the public, meet the tourists who come to visit Parliament. Despite all our efforts on behalf of parliamentarians. to represent you well, we can accommodate only a fraction of the people who want to visit Parliament. The challenges presented by the Without going into details, I will say that, a few weeks ago, I told renovation to the parliamentary precinct buildings add to the need to the committee members that our budget would be tight.
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