Operational Performance Reporting Airport May 2019

Departure Punctuality - May-19

Last Month Last Year % Change Target Var to Target First Wave 82.6% 81.7% 0.8% 85.0% -2.4% Not First Wave 71.9% 69.0% 2.9% 85.0% -13.1% Grand Total 74.3% 71.6% 2.7% 85.0% -10.7%

Departure Punctuality - Last 12 Months

This Year Prev Year % Change Target Var to Target First Wave 84.3% 81.6% 2.7% 85.0% -0.7% Not First Wave 69.5% 68.7% 0.8% 85.0% -15.5% Grand Total 72.7% 71.5% 1.3% 85.0% -12.3% ATMs and Passenger Volumes

MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Terminal Flight Passengers Passengers %MovementsMovements % Passengers Passengers %MovementsMovements % Arriving 545,467 563244 -3% 3505 3737 -6% 1,080,252 1115239 -3% 6706 6980 -4% Terminal 1 Departing 586,891 623289 -6% 3528 3763 -6% 1,117,864 1128962 -1% 6728 6986 -4% Terminal 1 1,132,358 1186533 -5% 7033 7500 -6% 2,198,116 2244201 -2% 13434 13966 -4% Total Arriving 313,193 245068 28% 1612 1229 31% 562,443 448965 25% 2749 2144 28% Terminal 2 Departing 344,287 274067 26% 1692 1307 29% 589,613 452551 30% 2831 2208 28% Terminal 2 657,480 519135 27% 3304 2536 30% 1,152,056 901516 28% 5580 4352 28% Total Arriving 410,961 379554 8% 3689 3695 -0% 821,999 770111 7% 7242 7207 0% Terminal 3 Departing 432,966 405205 7% 3694 3704 -0% 847,837 775259 9% 7246 7218 0% Terminal 3 843,927 784759 8% 7383 7399 -0% 1,669,836 1545370 8% 14488 14425 0% Total Grand Total 2,633,765 2490427 6% 17720 17435 2% 5,020,008 4691087 7% 33502 32743 2% Monthly Movements Top 10

Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay RYANAIR FR 3037 21.2% 733 76% BE 2837 19.8% 534 81% EASYJET EZY 2281 15.9% 619 73% JET2.COM LS 1693 11.8% 374 78% THOMAS COOK AIRLINES MT 1388 9.7% 398 71% TUI TOM 1247 8.7% 635 49% BA 520 3.6% 66 87% LH 465 3.3% 104 78% EI 462 3.2% 106 77% SAS SK 375 2.6% 37 90% Grand Total 14305 100.0% 3606 75%

Yearly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay FLYBE BE 33690 17% 7738 77% RYANAIR FR 31172 16% 8675 72% EASYJET AIRLINES EZY 25031 13% 6819 73% JET2.COM LS 16092 8% 3497 78% THOMAS COOK AIRLINES MT 12895 7% 4241 67% TUI TOM 12202 6% 4540 63% BRITISH AIRWAYS BA 7106 4% 1419 80% AER LINGUS EI 5489 3% 1097 80% LUFTHANSA LH 5469 3% 1335 76% K.L.M. KL 3944 2% 793 80% Grand Total 153090 79% 40154 74%

Departure Punctuality by Terminal

T1 Punctuality T2 Puntuality T3 Puntuality 74.60% 68.79% 76.53%

First Wave Departure Punctuality

Operator Name Operator IATA Code # Movements % of Movements Punctuality % LUFTHANSA LH 58 2.9% 91.38% BRITISH AIRWAYS BA 53 2.7% 90.57% RYANAIR FR 352 17.7% 87.22% EASYJET AIRLINES EZY 405 20.4% 86.67% JET2.COM LS 465 23.4% 84.09% FLYBE BE 196 9.9% 83.67% THOMAS COOK AIRLINES MT 209 10.5% 80.38% SN 27 1.4% 74.07% K.L.M. KL 31 1.6% 64.52% TUI TOM 192 9.7% 61.98% Grand Total 1988 100.0% 82.55% Monthly Airline Performance by Departure Punctuality

Departing Punctuality Punctuality Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 CX 58 0.3% 59% 100% 41% 79% 2 VS 283 1.6% 74% 92% 18% 89% AIRWAYS SAS SCANDINAVIAN 3 SK 375 2.1% 89% 91% 2% 97% AIRLINES 4 EY 126 0.7% 86% 89% 3% 89% 5 LM 269 1.5% 88% 89% 1% 99% SINGAPORE 6 SQ 88 0.5% 93% 89% (5%) 98% AIRLINES 7 AIR AF 174 1.0% 89% 89% 0% 72% 8 AT 16 0.1% 88% 88% 0% 88% 9 QR 158 0.9% 91% 87% (4%) 99% 10 BRITISH AIRWAYS BA 520 2.9% 88% 87% (1%) 90% 11 EW 148 0.8% 92% 86% (5%) 97% AURIGNY AIR 12 GR 122 0.7% 87% 84% (3%) 100% SERVICES 13 EK 126 0.7% 89% 83% (6%) 94% 14 HU 34 0.2% 47% 82% 35% 88% 15 ETHIOPIAN ET 31 0.2% 93% 81% (12%) 80% 16 P.I.A. PK 72 0.4% 83% 81% (3%) 36% 17 IRAQI AIRWAYS IA 10 0.1% 80% 80% 0% 60% 18 LUFTHANSA LH 465 2.6% 75% 80% 4% 97% 19 FLYBE BE 2,837 16.0% 83% 79% (4%) 94% AUSTRIAN 20 OS 62 0.4% 74% 77% 3% 100% AIRLINES BRUSSELS 21 SN 166 0.9% 80% 77% (2%) 93% AIRLINES 22 EXPRESS I2 34 0.2% 82% 76% (6%) 76% 23 EASYJET AIRLINES EZY 2,281 12.9% 70% 76% 6% 99% FREEBIRD 24 FHY 8 0.0% 75% 75% 0% 100% AIRLINES 25 RYANAIR FR 3,037 17.2% 77% 75% (2%) 97% 26 JET2.COM LS 1,693 9.6% 81% 75% (7%) 97% 27 AER LINGUS EI 462 2.6% 81% 74% (7%) 83% THOMAS COOK 28 MT 1,388 7.8% 69% 73% 4% 93% AIRLINES 29 WY 52 0.3% 73% 73% 0% 96% ARABIAN 30 SV 44 0.2% 41% 73% 32% 91% AIRLINES 31 AY 124 0.7% 79% 73% (6%) 65% BALKAN HOLIDAY 32 BGH 13 0.1% 100% 71% (29%) 67% AIR AMERICAN 33 AA 62 0.4% 71% 71% 0% 90% AIRLINES 34 EASYJET EUROPE EJU 59 0.3% 83% 69% (14%) 97% 35 UNITED UA 62 0.4% 39% 68% 29% 97% 36 FI 48 0.3% 79% 67% (13%) 88% 37 TS 56 0.3% 64% 64% 0% 71% NORWEGIAN AIR 38 DY 38 0.2% 74% 58% (16%) 100% SHUTTLE 39 TK 124 0.7% 63% 56% (6%) 79% 40 A3 18 0.1% 78% 56% (22%) 44% 41 AIRLINES VY 86 0.5% 63% 53% (9%) 98% 42 TUI TOM 1,247 7.0% 47% 51% 5% 84% SWISS 43 INTERNATIONAL LX 122 0.7% 75% 51% (25%) 97% AIR LINES 44 K.L.M. KL 360 2.0% 71% 48% (23%) 92% 45 3O 16 0.1% 63% 38% (25%) 88% 46 TAP AIR TP 108 0.6% 59% 35% (24%) 80% 47 AIR KM 8 0.0% 50% 0% (50%) 75% Grand Total 17,690 100.0% 76% 74% (1%) 93% Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP)

Punctuality Punctuality Change Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 CATHAY PACIFIC CX 58 0.3% 59% 100% 41% 79% 2 HAINAN AIRLINES HU 34 0.2% 47% 82% 35% 88% SAUDIA ARABIAN 3 SV 44 0.2% 41% 73% 32% 91% AIRLINES 4 UNITED UA 62 0.4% 39% 68% 29% 97% VIRGIN ATLANTIC 5 VS 283 1.6% 74% 92% 18% 89% AIRWAYS 6 EASYJET AIRLINES EZY 2,281 12.9% 70% 76% 6% 99% 7 TUI TOM 1,247 7.0% 47% 51% 5% 84% 8 LUFTHANSA LH 465 2.6% 75% 80% 4% 97% THOMAS COOK 9 MT 1,388 7.8% 69% 73% 4% 93% AIRLINES AUSTRIAN 10 OS 62 0.4% 74% 77% 3% 100% AIRLINES 11 ETIHAD AIRWAYS EY 126 0.7% 86% 89% 3% 89% SAS SCANDINAVIAN 12 SK 375 2.1% 89% 91% 2% 97% AIRLINES 13 LOGANAIR LM 269 1.5% 88% 89% 1% 99% 14 AF 174 1.0% 89% 89% 0% 72% 14 ROYAL AIR MAROC AT 16 0.1% 88% 88% 0% 88% 14 IRAQI AIRWAYS IA 10 0.1% 80% 80% 0% 60% FREEBIRD 14 FHY 8 0.0% 75% 75% 0% 100% AIRLINES 14 OMAN AIR WY 52 0.3% 73% 73% 0% 96% AMERICAN 14 AA 62 0.4% 71% 71% 0% 90% AIRLINES 14 AIR TRANSAT TS 56 0.3% 64% 64% 0% 71% 21 BRITISH AIRWAYS BA 520 2.9% 88% 87% (1%) 90% BRUSSELS 22 SN 166 0.9% 80% 77% (2%) 93% AIRLINES 23 RYANAIR FR 3,037 17.2% 77% 75% (2%) 97% 24 P.I.A. PK 72 0.4% 83% 81% (3%) 36% AURIGNY AIR 25 GR 122 0.7% 87% 84% (3%) 100% SERVICES 26 FLYBE BE 2,837 16.0% 83% 79% (4%) 94% 27 QATAR AIRWAYS QR 158 0.9% 91% 87% (4%) 99% SINGAPORE 28 SQ 88 0.5% 93% 89% (5%) 98% AIRLINES 29 EUROWINGS EW 148 0.8% 92% 86% (5%) 97% 30 IBERIA EXPRESS I2 34 0.2% 82% 76% (6%) 76% 31 EMIRATES EK 126 0.7% 89% 83% (6%) 94% 32 FINNAIR AY 124 0.7% 79% 73% (6%) 65% 33 TURKISH AIRLINES TK 124 0.7% 63% 56% (6%) 79% 34 JET2.COM LS 1,693 9.6% 81% 75% (7%) 97% 35 AER LINGUS EI 462 2.6% 81% 74% (7%) 83% 36 VUELING AIRLINES VY 86 0.5% 63% 53% (9%) 98% 37 ETHIOPIAN ET 31 0.2% 93% 81% (12%) 80% 38 ICELANDAIR FI 48 0.3% 79% 67% (13%) 88% 39 EASYJET EUROPE EJU 59 0.3% 83% 69% (14%) 97% NORWEGIAN AIR 40 DY 38 0.2% 74% 58% (16%) 100% SHUTTLE 41 AEGEAN AIRLINES A3 18 0.1% 78% 56% (22%) 44% 42 K.L.M. KL 360 2.0% 71% 48% (23%) 92% 43 TAP AIR PORTUGAL TP 108 0.6% 59% 35% (24%) 80% SWISS 44 INTERNATIONAL LX 122 0.7% 75% 51% (25%) 97% AIR LINES 45 AIR ARABIA 3O 16 0.1% 63% 38% (25%) 88% BALKAN HOLIDAY 46 BGH 13 0.1% 100% 71% (29%) 67% AIR 47 KM 8 0.0% 50% 0% (50%) 75% Grand Total 17,690 100.0% 76% 74% (1%) 93% Monthly Delay Analysis by Airline

Ground Total Delay Air Traffic Airline Airport Servicing Misc Reactionary Weather Operator Name Incidents Delays Delays Delays Delays Delays Delays Delays RYANAIR 1366 193 238 484 90 18 328 10 EASYJET AIRLINES 886 175 179 273 59 39 159 2 FLYBE 864 59 220 263 65 105 147 5 TUI 805 157 134 263 72 65 113 1 JET2.COM 654 176 107 220 61 26 59 5 THOMAS COOK 372 42 137 94 32 8 59 AIRLINES K.L.M. 221 95 18 22 14 3 65 4 LUFTHANSA 188 39 21 45 4 12 61 6 BRITISH AIRWAYS 116 4 18 30 24 5 33 2 AER LINGUS 101 1 8 25 13 2 52 TURKISH AIRLINES 84 30 7 5 8 13 21 SWISS INTERNATIONAL 84 15 3 13 4 2 32 15 AIR LINES TAP AIR PORTUGAL 83 18 5 11 9 3 34 3 SAS SCANDINAVIAN 64 18 9 3 1 33 AIRLINES FINNAIR 62 10 29 5 17 BRUSSELS AIRLINES 60 8 7 24 1 1 8 11 VUELING AIRLINES 52 1 8 14 3 3 21 2 LOGANAIR 47 8 18 3 2 16 VIRGIN ATLANTIC 44 10 18 10 2 4 AIRWAYS AIR FRANCE 43 1 7 14 5 15 1 QATAR AIRWAYS 41 22 4 7 8 EUROWINGS4013114129 EMIRATES 40 19 6 4 2 1 8 AURIGNY AIR 37 7 11 1 1 16 1 SERVICES AIR TRANSAT 35 6 14 1 2 12 29 10 2 7 3 4 3 EASYJET EUROPE 27 1 4 11 1 2 8 ETIHAD AIRWAYS 26 16 4 4 1 1 UNITED 22 1 5 5 11 OMAN AIR 21 5 4 3 2 7 NORWEGIAN AIR 19 5 4 9 1 SHUTTLE 19 13 2 1 1 2 ETHIOPIAN 17 2 1 12 1 1 AEGEAN AIRLINES 12 3 6 1 2 12 4 8 SAUDIA ARABIAN 11 3 3 3 1 1 AIRLINES P.I.A. 10 1 3 6 HAINAN AIRLINES 9 1 1 2 2 1 2 AIR MALTA 8 1 3 4 ICELANDAIR 8 3 1 1 3 AIR ARABIA 7 1 1 1 4 CATHAY PACIFIC 6 1 2 2 1 IBERIA EXPRESS 5 3 2 4 2 1 1 4 3 1 ROYAL AIR MAROC 4 3 1 BALKAN HOLIDAY AIR 4 1 3 3 3 IRAQI AIRWAYS 2 1 1 1 1 FLY ERNEST 1 1 NEOS 1 1 TITAN AIRWAYS 1 1 ENTER AIR 1 1 Grand Total 1128 1235 2000 509 330 1402 73 Percentage of Delays - By Event

Delay Category Code % of Description Total Air Traffic 16.7% Control Airline 18.9% Airport 29.7% Ground 7.7% Servicing Miscellaneous 5.0% Reactionary 20.9% Unknown 0.1% Weather 1.1%

Percentage of Delays - By Time

% of Delay Category Code Description Total Air Traffic 11.1% Control Airline 37.7% Airport 17.6% Ground 4.5% Servicing Miscellaneous 2.7% Reactionary 25.3% Unknown 0.0% Weather 1.0% Departing Taxi Times Arriving Taxi Times

Manchester Manchester

Average Taxi Times Average Taxi Times Terminal Terminal Terminal Terminal Terminal Terminal Operator Name 1 2 3 Operator Name 1 2 3 ADRIA AIRWAYS 13 ADRIA AIRWAYS 4 AEGEAN AIRLINES 13 AEGEAN AIRLINES 6 AER LINGUS 12 AER LINGUS 6 AIR ARABIA 17 AIR ARABIA 7 AIR FRANCE 12 AIR FRANCE 6 AIR MALTA 15 AIR MALTA 24 AIR TRANSAT 15 AIR TRANSAT 9 AMERICAN AIRLINES 14 AMERICAN AIRLINES 8 AURIGNY AIR SERVICES 11 AURIGNY AIR SERVICES 5 AUSTRIAN AIRLINES 14 AUSTRIAN AIRLINES 10 AVION EXPRESS 10 BALKAN HOLIDAY AIR 8 BALKAN HOLIDAY AIR 11 9 BELAVIA 21 BRITISH AIRWAYS 5 BRITISH AIRWAYS 13 BRUSSELS AIRLINES 9 BRUSSELS AIRLINES 16 CATHAY PACIFIC 14 CATHAY PACIFIC 18 EASYJET AIRLINES 4 EASYJET AIRLINES 13 EASYJET EUROPE 5 EASYJET EUROPE 11 EL AL 7 EL AL 14 EMIRATES 7 EMIRATES 18 ETHIOPIAN 14 ENTER AIR 19 ETIHAD AIRWAYS 9 ETHIOPIAN 15 EUROWINGS 9 ETIHAD AIRWAYS 17 FINNAIR 6 EUROWINGS 14 FLYBE 6 FINNAIR 11 FREEBIRD AIRLINES 10 FLY ERNEST 19 HAINAN AIRLINES 13 FLYBE 12 IBERIA EXPRESS 8 FREEBIRD AIRLINES 16 ICELANDAIR 6 HAINAN AIRLINES 17 IRAQI AIRWAYS 6 IBERIA EXPRESS 16 JET2.COM 7 8 ICELANDAIR 12 K.L.M. 5 IRAQI AIRWAYS 15 LA BAULE AVIATION 6 JET2.COM 16 17 LOGANAIR 4 K.L.M. 12 LUFTHANSA 5 LA BAULE AVIATION 13 NEOS 8 LOGANAIR 11 NORWEGIAN AIR SHUTTLE 7 LUFTHANSA 12 OMAN AIR 9 NEOS 14 P.I.A. 11 NORWEGIAN AIR SHUTTLE 14 PEGASUS AIRLINES 8 OMAN AIR 17 QATAR AIRWAYS 11 P.I.A. 18 ROYAL AIR MAROC 9 PEGASUS AIRLINES 15 RYANAIR 7 QATAR AIRWAYS 18 SAS SCANDINAVIAN 6 ROYAL AIR MAROC 19 AIRLINES RYANAIR 13 SAUDIA ARABIAN AIRLINES 11 SAS SCANDINAVIAN SINGAPORE AIRLINES 11 15 AIRLINES SUN AIR OF SCANDINAVIA SAUDIA ARABIAN AIRLINES 18 SWISS INTERNATIONAL AIR 8 SINGAPORE AIRLINES 18 LINES SUN AIR OF SCANDINAVIA TAP AIR PORTUGAL 8 SWISS INTERNATIONAL AIR THOMAS COOK AIRLINES 10 13 LINES TITAN AIRWAYS 6 TAP AIR PORTUGAL 16 TUI 13 9 THOMAS COOK AIRLINES 16 TURKISH AIRLINES 8 TITAN AIRWAYS 13 UNITED 14 TUI 17 VIRGIN ATLANTIC AIRWAYS 13 TURKISH AIRLINES 15 VUELING AIRLINES 5 UNITED 19 Grand Total 6106 VIRGIN ATLANTIC AIRWAYS 18 VUELING AIRLINES 13 Grand Total 14 17 12 Summary of Baggage Performance

Baggage Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Category Passengers Movements Bag Bag Missed % A 96,385 273 15 38 21 92% B 925,230 5431 15 23 320 94% C 172,215 1692 13 18 164 90% D 75,791 1410 10 11 89 94% Grand Total 1,269,621 8806 93%

Baggage Performance by Terminal

Terminal Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Description Passengers Movements Bag Bag Missed % Terminal 1 545,467 3505 15 23 214 94% Terminal 2 313,193 1612 15 29 173 89% Terminal 3 410,961 3689 12 15 207 94% Grand Total 1,269,621 8806 93%

Baggage SLA by Handling Agent

Ramp Handling Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Agent Passengers Movements Bag Bag Missed % Airline Services 88,657 1415 9 10 83 94% Aviator 177,222 964 15 26 64 93% DHL Manchester 178,494 1169 16 20 18 98% Dnata Ops 75,468 416 11 23 19 95% Menzies 106,220 973 14 23 142 85% Premiere Handling 18,786 292 11 13 6 98% Swissport 491,012 2752 15 24 242 91% Jet2 133,762 825 15 23 20 98% Grand Total 1,269,621 8806 93%