Advanced Seat Reservation

Advanced Seat Reservation Iberia, Iberia Express and Iberia Regional Air Nostrum extend to all fares the possibility of advanced seat reservation from the moment of ticket purchase • The advanced seat reservation is only applicable on flights operated by Iberia, Iberia Express and Iberia Regional Air Nostrum , is only applicable to individual passengers with previously issued flight tickets and, is subject to the availability of seats at the moment of request. • This service is free of charge for passengers travelling in Business class . • For passengers in Economy class this service is voluntary and subject to charges , except for those passengers on Economy Full Fare (Y), fares B, H, K, M, Z, L, A , Club Fiesta passengers, Iberia Plus Platinum and Gold card holders and their equivalents in oneworld Emerald and Sapphire, for whom it's free of charge . • Passengers can choose their seat in the Economy cabin before checking-in online or in person at the airport, provided they have previously issued tickets. • For security reasons, the use of emergency seats, including Economy XL , continue to be subject to certain requirements. • For check-in at the airport, or through on-line check-in unreserved seats are free for all passengers. Flights which can sell paid seats Only Iberia flights operated by Iberia, Iberia Expess and Air Nostrum Flights which do not sell paid seats • Code-share marketing other airlines - flights operated by Iberia - • Code-share IB4000-4999 // IB7000-7999 - flights operated by other airlines - If free assignation is allowed, the conditions applied will be determined by the operating airline. Code-share IB5000-5999 -flights operated by Vueling - There is no seat assignation • Air Shuttle flights • Charter flights TERMS AND CONDITIONS: Terms and Conditions of paid seats The prior reservation of paid seats is optional, is subject to the availability of seats at the moment of request and is only applicable on flights operated by Iberia and Iberia Regional Air Nostrum to individual passengers with previously issued flight tickets. • For security reasons, the use of emergency seats, including Economy XL, continue to be subject to certain requirements. • At the time of auto check in online or in person at the airport, unreserved seats are free for all passengers. Passengers eligible for seats free of charge The seat can be reserved for free from the moment of making the reservation: 1. Clients who purchase tickets with a Business Plus , Business Club or Business Class or Full Economy (Y) fare, and B, H, K, M, Z, L, A fares. 2. Club Fiesta IB previously identified on the reservation with their IBPlus card (Top Tier 1) (*) 3. Iberia Plus Platinum and Gold and their equivalents in one world, Emerald and Sapphire. (*) (Top Tiers 1 and 2) 4. All passengers with tickets issued redeeming points of one of the Frequent Flyer Programs accepted by Iberia (Reservations in X, T and U). The free cost for these passengers is applied to standard seats and to Economy XL. (*) The free cost in reserving seats is extended to all passengers on the PNR if the seat request is made jointly Passengers who must always contact Iberia Passengers covered by the following criteria must always contact Iberia directly to purchase advanced seating. • GROUPS: Passengers travelling as part of a group booking who wish to purchase emergency exit seats may do so subject to the same conditions as other passengers, however their reservation will have to be split from the group. • Bookings with more than 16 flight segments in their itinerary. Service Fees On condition of the ticket being issued and until the day before the flight departure, for the rest of the clients who travel on flights operated by Iberia or Iberia Regional Air Nostrum and who want to choose a seat in the Economy cabin, it is possible from this date to reserve in advance, paying a fee which is applied per leg, according to the following table which includes updated prices of Economy XL seats: Standard XL Seat Amount per leg on flights: Seat Domestic flights within the Peninsula and between the Peninsula and the Balearic Islands or 4 € 10 € Melilla 10 € 15 € To/from the Canary Islands, Europe, North Africa, Central Africa and the Middle East 25 € 60 € Intercontinental flights - America There are no discounts for children and, as we are dealing with a voluntary choice of the passenger, under no circumstances will reductions for residency or large families be applied. It is not necessary for all the passengers on the PNR to choose to pay to pre-select their seats on reservation and it is only done on those legs a passenger wants. Booking and Payment This service can be provided via Iberia.com, the sales offices of Iberia, Serviberia, Serviagencias, Iberia International Call Centres and Platinum and Gold Client Service Centres. It can also be provided by Amadeus travel agencies that have the EMD (Electronic Miscellaneous Document) facility. This virtual and automated document simplifies the payment of this service. Other GDS users have to wait until their GDS develops this functionality. Whether dealing with the payment of a standard seat or a denominated Economy XL emergency seat, the agency will provide Iberia with the client credit card details as well as a contact email address to which Iberia will send information on the assigned seat associated with the flight/route/date of the passenger ticket previously issued by the agency. • The reservation and payment of seats will be simultaneous • Cash payments of seat reservations can only be carried out in Iberia Direct Sales offices. • The pre assignment of seats cannot be purchased with Iberia Plus points or with frequent flyer miles. Guarantee of use Iberia may modify seats reserved for operating, security or control reasons. If Iberia foresees a change that could affect pre-assigned paid seats with sufficient notice, it will try to re-assign a similar seat to that before the change to the passenger. Changes • Seat use cannot be voluntarily transferred by the passenger to another. • Voluntary changes are allowed when the ticket fare allows changes. If the passenger, in accordance with the conditions of said fare, decides to change to a different flight, he/she can choose an equivalent seat on the new flight. However, if no equivalent seats are available, the amount paid will not be refundable. If, on the contrary, the seat is more expensive, the initial fee will be refunded to the passenger and the amount of the new seat will be charged. • Once a prior paid seat flight reservation has been made, it will not be possible to change seat choice for the same flight until 24 hours prior to the scheduled flight departure. The change request should be made via the on line auto checking of Iberia.com or at the check in desk at the airport. Refunds Refunds, which will only be considered in very specific circumstances, will have to be requested within 14 days of the last flight of the passenger itinerary and will always be made via the same payment method through which the seat was reserved. While the management and payment of seat reservations is made via Serviagencias, agencies will manage possible refund requests via said Iberia Unit. Tourist XL Seats - Requirements These seats are found at the emergency exits. So, in order to use these seats, the passenger must be capable of cooperating with the cabin crew in emergency situations. Requirements: • For safety reasons, the occupation of these seats is limited to passengers who have no motor function difficulties and who can understand instructions related to safety (written and oral, in Spanish or in English). • They should be people with sufficient strength to operate the emergency exit door and are prepared to help if the situation requires it. • More than 15 years old. Under no circumstances can the emergency seat be reserved or occupied by: • Passengers who, due to their height, physical constitution, age or infirmity, have difficulties in moving quickly. • Women in the advanced stages of pregnancy. • Passengers who are travelling while responsible for other people who could need their help in an emergency situation. • Clients who are travelling with animals in the airplane cabin. • People who are taking medication which could restrict their ability to meet the requirements demanded. .

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