Facilities Management BOOK AND PAY BEFORE 29 NOVEMBER 2007 Execution 2008 AND SAVE UP TO International Conference: 18-19 February 2008 US$700! Interactive Masterclass and Workshops: 17 and 20 February 2008 Venue: Shangri-La Hotel, , UAE Drive customer-centric facilities management able to exceed demanding expectations with practical execution and Middle East focused techniques

Damac Properties Sorouh Real Estate Limitless Sama Dubai Emaar Properties Aldar Properties Vice President, Executive Director, Facilities Manager, Properties Manager, Senior Director Asset Head of Aldar Facility Management, Asset Management, Global Corporate North Africa Management, UAE Facility Businesses, UAE UAE Real Estate, UAE Sami Sulaiman Mick Dalton UAE Sanjay Batiya Anthony Abu Hamad Dan Davies Graham Yates

Emirates Palace Grand Hyatt Dubai United Development Al Madar Group Memon Investments Al Mazaya Holding Hotel Property Manager, Director, Operations, Real Estate Manager, Managing Director, Company Chief Engineer, UAE UAE Qatar UAE Corporate Facilities Kankanam Philip Barnett David Cannon Kenneth Longmuir Ahmed Shakhani Engineer, Kuwait Dharmadasa Joseph Abunasif

And Many More...

Including two interactive workshops and a Masterclass that you can’t afford to miss: United Development: Mega FM: Facility Management Catered to Demanding Mega-Project Environments Emaar Properties: Drive Customer Retention And Attractiveness With Customer-Centric Facilities Management Sama Dubai: Remote Success: How You Can Remotely Manage Facilities Management To Ensure Proper Execution And Implementation

The ONLY event addressing the issues that FM Represented properties include: Downtown Jebel Ali, leaders are facing with an emphasis on Khalidiya Village, Oyoun Village, The Gate District, Shams Abu Dhabi, Golf Gardens, Damac Heights, La Residence, Palm Terrace, execution: Lake Terrace, The Waves, Palm Springs, Ocean Heights, Dolphin • Less theory, more practical execution from a Towers, Pearl Qatar, Scala Tower, Emirates Palace Hotel, Grand hand-picked speaker panel Hyatt Dubai, Al Bandar, Al Muneera, Noor Al Ain, Yas Island, Al Raha Beach, , Dubai Towers , Yiti Resort and • A focus on implementation from both strategic Spa , Amwaj , Beach Resort and Spa , and operational perspectives The Lagoons Dubai, Burj Dubai, Dubai Marina, Arabian Ranches, • New perspectives from leading players in a case Emaar Business Park, Global Tower, Al Roya Tower, Kuwait study driven program Business Town, Al Maha Villas, Individual - Mazaya Villas, Blue Chip, Seven Zones, Mazaya Health Clinic and many more...

Media Partners Researched & Developed by

www.facilitiesmanagement2008.com Pre-conference interactive masterclass Sunday 17 February 2008

Masterclass A 09:00 - 16:00 Mega FM: Facilities Management Catered To Demanding Mega-Project Environments

Develop a practical path to success in our innovative, interactive full-day workshop with David Cannon: the mind behind the Pearl Qatar’s industry-leading facilities management. It is essential to understand the unique demands of mega-project developments. It is even more important to develop a facility management plan that will cater to this environment without inflating costs or decreasing quality. You can’t aord to pass this up. How you will benefit: • Discover the absolutely essential changes that must be made in your facilities management due to the scale of your project to be able to meet your goals • Dissect the difficulties you are facing with your projects to understand how a strategy can be develop to tackle these issues • How you can take advantage of the benefits and ease the challenges that result from working in our unique Middle East environment

David Cannon Director of Operations Pearl Qatar, United Development

Post conference interactive workshops Wednesday 20 February 2008

Workshop B 09:00 - 12:00 Workshop C 14:00 - 17:00 Drive Customer Retention And Attractiveness Remote Success: How You Can Remotely With Customer-Centric Facilities Management Manage Facilities Management To Ensure Proper Execution And Implementation Led by Mick Dalton, a leading mind in Emaar’s powerful push towards a strong customer focus. A comprehensive workshop Discover practical technique and best-practice where the leading insights into the adaptation of your facilities implementation for remotely controlling your large-scale management to the values, beliefs, and needs unique to the facilities management with Sami Sulaiman, who has over a Middle East market will be discussed and addressed. This decade of experience in senior level FM to share. Dissect the interactive discussion will work towards developing your FM regional diculties in large-scale FM management you face on team’s ability to serve your Middle East customers for higher a daily basis and piece together a practical strategy that will retention, satisfaction and investment attraction. drive forward the quality of your facility management while How you will benefit: increasing eciency, decreasing costs and saving you time. • Discover how a focus on the customer and higher How you will benefit: expenditure on their demands will increase your profitability • Discover the most effective and efficient models that can be implemented in our market for strong control of remote • Our interactive workshop format allows for discussion of activities innovative solutions and programs that will increase • Focus on communication: How to ensure that you receive customer retention, satisfaction and investor appeal all of the necessary feedback from your remote location • Focus on the Middle East: Which customer-focused and that your response is understood and well-received initiatives are most cost-eective and appealing to the local • Talent management: Essential insight into finding and market and which are better left untouched working with the right management to ensure that they will work eectively in a large-scale setting

Sami Sulaiman Mick Dalton Senior Property and Operations Manager, Senior Director Asset Management North Africa Emaar Properties PJSC Sama Dubai ABOUT IQPC IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC’s large scale events are market leading “must attend” events for their respective industries.

IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has oces in major cities across six continents including Berlin, Dubai, Johannesburg, London, Madrid, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto — with additional openings scheduled for 2007. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences. www.iqpc.ae

T: (971) 4 364 2975 F: (971) 4 363 1938 E: [email protected] Web: www.facilitiesmanagement2008.com Conference Day One: Monday 18 February 2008

08:30 Registration, co ee and networking 13:00 Networking lunch

09:00 Opening remarks from the chairperson BEST-PRACTICE FACILITY MANAGEMENT Fatma Mahfoudh Editor and Publisher STRUCTURING AND MANAGEMENT FOR FM Magazine STREAMLINED EFFICIENCY

PRACTICAL LONG-TERM FACILITY Interactive Panel Session MANAGEMENT PLANNING FOR MAJOR COST 14:00 Solutions for strengthening corporate focus on SAVINGS OVER PROPERTY LIFETIME large long-term savings through FM with relatively small early investments 09:10 Stay in control: leading strategy and techniques for • Driving substantial long-term savings through solutions and innovations balancing FM quality control with low-cost that result from a team of long-term focused facilities managers • Explain the long-term benefits of early investments with concrete financial outsourcing information • In-house or outsourced? Discover which activities are best kept in-house • Internationally recognized best-practice for projecting facilities for enhanced control and which can be outsourced for lower costs management savings and forming proposals for early investments • Keep essential staff on-site and available on demand for stronger Sami Sulaiman, Senior Property and Operations Manager, North Africa responsiveness to demanding environments and decrease costs associated Sama Dubai with excessive on-site teams Mick Dalton, Senior Director Asset Management, UAE David Cannon Emaar Properties PJSC Director, Operations David Cannon, Director, Operations United Development Company United Development Company

09:50 FM in Construction: Why is it important and how 14:40 Best practice facility management structure for will it help your company? streamlined FM operations, stronger service • How to maximise savings from early investment in FM during the integration and lower costs construction phase of your project • Consolidate repeated activities into a centralized facilities management • Discover best-practice strategy in embedding FM implementation strategy division for fewer redundancies and enhanced service integration into your project management structure • How will growth or reduction of your facilities management staff drive Ahmed Shakhani results while decreasing overall costs? Managing Director, UAE • Understand internationally recognized standards in FM structure to Memon Investments eliminate confusion of department and position responsibilities Kankanam Dharmadasa 10:30 Executive Exchange: Exclusive one-to-one Chief Engineer, UAE networking session Emirates Palace Hotel Meet, network and exchange business cards with fellow delegates and speakers in IQPC’s exclusive, lively networking session. In this 15:20 Afternoon refreshments and networking revolutionary, quick-fire format, you can meet every single delegate and exchange best-practice and learning. Bring along your business cards, this 15:40 Finding high-level FM sta in the complex and will be exciting! limited Middle East market • Sifting through management available in today’s local and international 11:00 Morning refreshments and networking market to build a team that will succeed in today’s demanding environment 11:40 FM in Construction: Leading strategy and • Seeking managerial talent from outside of the Middle East that will be able execution in maintaining communication channels to meet your needs and understand the local market between construction team and FM team for large Danielle Le Faucheur Senior Consultant long-term cost savings Macdonald and Company • How efficient communication channels between project managers and facilities managers can substantially decrease the lifetime cost of a property 16:20 Selecting and developing talented management for • Best-practice in initiating conversation between the construction and FM your FM team to increase productivity and teams, who run on tight and widely varying schedules innovation • Increase awareness of the importance of early facilities management • Developing the most productive, talented and experienced middle implementation during the construction phase among teams responsible management without breaking the bank for construction and FM • Training high-level facility management staff to focus on unique Middle Mick Dalton Senior Director Asset Management, UAE East concern for market-catered solutions Emaar Properties PJSC • Retaining FM staff while their demand is high Sami Sulaiman Senior Property and Operations Manager, North Africa 12:20 FM in Construction: Discover what information is Sama Dubai essential in communication between Project Managers and Facility Managers for more e cient 17:00 Chairperson’s closing remarks knowledge transfer • Getting through: Do both parties understand the message being sent? Are they reacting accordingly? What other factors may be affecting your success? • Keep it essential: best-practice in communicating only essential information to decrease wasted time and lessen confusion • Gain perspective: understand the reasons behind decisions and initiatives created by both parties for streamlined execution and integration Dr Assem al-Hajj Professor, Facilities Management, UAE Heriot-Watt University Dubai

T: (971) 4 364 2975 F: (971) 4 363 1938 E: [email protected] Web: www.facilitiesmanagement2008.com ary 2008 Conference Day Two: Tuesday 19 February 2008

09:00 Opening remarks from the chairperson 14:00 Building and managing facilities management Fatma Mahfoudh vendor relationships in the Middle East for Editor and Publisher FM Magazine increased choice control and flexibility in the market 09:10 Redefine FM in your company for a stronger • Dissect the unique structure of corporate relationships in Middle East facility management and understand how these relationships can be best customer-centric approach and better service to managed to receive higher quality FM service customers for increased competitiveness and • Develop a connection with facilities management suppliers to increase customer retention communication effectiveness and decrease loss that results from • Establish facilities management as a customer service-focused department misunderstandings in your organization for increased customer retention and investment • Optimize decision making in FM with Middle East corporate relationships attractiveness and structure in mind for stronger relationships with the highest quality • Take the extra step in FM customer service with unique and innovative suppliers available in-house initiatives that attract new customers and increase revenue Dan Davies • Create a customer-centric attitude and customer-focused KPIs among Facilities Manager, Global Corporate Real Estate outsourced staff Limitless Sanjay Batiya Vice President Facility Management, UAE 14:40 Best-practice benchmarking and supervision of Damac Properties facilities management companies and sta to increase both quality control and value 09:50 How early investments in energy saving will reflect • Measuring success: methods for tracking the quality of service provided by positively on your bottom-line FM activity contractors to make more informed decisions when extending • In addition to lessening your environmental impact, discover how early or cancelling a contract investment in energy saving initiatives will lower lifetime property costs • Leading ideas on developing processes and KPIs for measuring and and strengthen your attractiveness with customers and the public comparing FM activities catered to the demands of your operation • Implement the latest technology in energy saving for lower energy costs • Find out how today’s rapidly changing market will affect your • Essential energy saving implementation during the construction phase of measurement of facility management activity project development for lower implementation costs later on • Discover how to obtain a more accurate understanding of service Philip Barnett provider output in order to understand your provider’s strengths and Property Manager weaknesses Grand Hyatt Hotel Dubai Joseph Abunasif Corporate Facilities Engineer 10:30 Morning refreshments and networking Al Mazaya Holding Company

IDENTIFYING, WORKING WITH AND MANAGING 15:20 Afternoon refreshments and networking FM SUPPLIERS FOR BETTER RELATIONS, HIGHER 15:40 Best-practice in outsourcing FM activities that QUALITY SERVICE AND BEST VALUE demand on-time performance to meet demanding Interactive Panel Session environments • How leaders in Middle East FM have balanced the need for on-time 11:00 Practical FM cost saving: Discover the hidden service for emergency calls and ensuring customers expectations are links between facility management activities and attained in line with maintaining a reasonable cost structure your bottom-line • Leading techniques in ensuring that professional facilities are provide to • Discover innovative ideas that will decrease your costs but maintain your ensure that staff perform their duties to ensure that service is paramount quality as is customer satisfaction • Develop the links between what you do in managing the facilities of Kenneth Longmuir properties and the impact these activities have on your company’s bottom Real Estate Manager, Qatar line Al Madar Group • Establishing this link to provide you with the ability to develop innovative initiatives that will decrease your department’s operating costs without Meet the Speakers: Interactive Roundtable Q & A sacrificing quality 16:20 The future of practical FM strategy Philip Barnett, Property Manager, Grand Hyatt Hotel Dubai implementation for the Middle East Joseph Abunasif, Corporate Facilities Engineer In this exclusive roundtable setting, Facilities IQ gives delegates the chance Al Mazaya Holding Company to discuss in detail some of the key issues from the last day of presentations. Graham Yates, Head of Aldar Facilities Businesses, Aldar With each roundtable being led by the speaker who delivered the original presentation, attendees can get to the heart of the issues and develop 11:40 Select facilities management service providers with practical solutions to their problems that they can take away and implement confidence: Leading techniques for finding both immediately into their businesses. Roundtable groups on the following themes: quality and value in hard and soft services • Redefine FM in your company for a stronger customer-centric approach • Best-practice techniques for evaluating facilities management activity and better service to customers for increased competitiveness and suppliers to ensure that you are contracting the highest quality staff or customer retention service with the best value • Select facilities management service providers with confidence: Leading • Ensure that the staff you are contracting are certified and able to perform techniques for finding both quality and value in hard and soft services the duties required of them • Building and managing facilities management vendor relationships in the • Discover how to see through providers who promise quality and don’t Middle East for increased choice control and flexibility in the market deliver • Best-practice in outsourcing FM activities that demand on-time • On the same page: how to make sure that suppliers understand your performance to meet demanding environments expectations from staff for fewer problems later in your contract Sanjay Batiya, Vice President Facility Management, UAE Anthony Abu Hamad Damac Properties Dan Davies Facilities Manager, Global Corporate Real Estate, Limitless Executive Director, Asset Management , Kenneth Longmuir, Real Estate Manager, Qatar, Al Madar Group Sorouh Real Estate 17:00 Chairperson’s closing remarks 12:20 Networking lunch

T: (971) 4 364 2975 F: (971) 4 363 1938 E: [email protected] Web: www.facilitiesmanagement2008.com ew building construction spending continues to boom, but our industry has begun to shift focus to the other 80% of total building costs: facilities management expenses spread over the lifetime of a building. As major construction projects begin to reach completion, we are only just realizing the importance of implementing best practice facilities management that will decrease your costs while increasing your customer retention and investment attractiveness.

event highlights that make Facilities Management Sponsorship and Exhibition Execution 2008 a must-attend opportunity: Opportunities Only at Facilities Management Execution 2008 will the highest-level decision makers and policy makers 1. Dissect, understand and develop FM vendor relationships be in attendance to evaluate potential partners and network with key people. Can you afford to miss out in the Middle East with Dan Davies’ experience with the on this opportunity? We have a variety of packages Downtown Jebel Ali development to suit your needs from sponsoring breakfast briefings to networking drinks. For more details, please email [email protected] 2. Select only the best FM service providers in confidence with Anthony Abu Hamad of Khalidiya Village, Oyoun EXHIBITION FLOOR PLAN: Village and other developments Reserve your place NOW! Facilities Management Execution 2008 3. Generate substantial cost savings through energy savings

1 Provisionally2Provisionally 3 with Philip Barnett at the Grand Hyatt Hotel Dubai Reserved Reserved

4. Guarantee outsourcing efficiency, quality and success 4 REFRESHMENT POINT 7 with Kenneth Longmuir of Scala Tower

5. Deliver customer-centric FM results to increase customer 5 IQPC 6 retention and investor attractiveness with Sanjay Batiya’s insight from Damac Heights, La Residence and other developments

6. Benefit from industry and region leading case-study workshops and masterclass from United Development, Emaar Properties and Sama Dubai

Book now and join your fellow industry professionals:

• General Managers and MDs • Facilities Managers • Asset Managers • Property Managers • Residential Managers • Project Managers • Maintenance Managers • Chief Engineers • Operations Managers • Estate Directors • Technical Directors • Building Managers

FM Consultants is a division of Facilities Management Magazine Ltd, UK. FM Consultants was established in 2004 specialising in marketing consultancy services for construction-related businesses. In addition, the Media Partners company undertakes corporate communications and branding services. www.fmmagazine.net

In the short time since its launch in July 2005, ProperT.ae magazine Corinthian Publishing FZ LLC opened in March 2003 in Dubai Media has already become a leading real estate and lifestyle magazine in City and has successfully established Property World ME magazine the region. Its glossy pages beckon readers with high quality images as its flagship publication, becoming the leading local and supported by informative text regarding local mega projects, infrastructure international property magazine in the Arabian Gulf. Property World ME is a monthly developments, exhibitions, real estate-related financial news, and in-depth interviews English language magazine, supported by an international website with dominant personalities. Complementing the magazine is the portal, www.propertyworldme.com. In addition Corinthian Publishing FZ LLC also publishes a www.propert.ae , an interactive news centre featuring bi-weekly updated real estate ‘top end’ motoring magazine entitled ‘GTQ’ and “Full Throttle” - a magazine dedicated to news and an easy-to-navigate property finder. ProperT.ae has a circulation of 23,000 motorbike enthusiasts in the Middle East, which also covers quads, karts and dragsters - copies across the Arab world and Europe and is part of the renowned Knotika Holding. www.fullthrottleme.com Corinthian Publishing FZ LLC offers all publishing, media and marketing solutions.

T: (971) 4 364 2975 F: (971) 4 363 1938 E: [email protected] Web: www.facilitiesmanagement2008.com 5 WAYS TO REGISTER International Conference: Facilities 18-19 February 2008 On Line www.facilitiesmanagement2008.com Interactive masterclass and workshops: Fax 971 4 363 1938 Management 17 and 20 February 2008 Venue: Email [email protected] Shangri-La Hotel, Dubai, UAE Execution 2008 Phone 971 4 364 2975 REGISTRATION FORM Event code is: MM 12863 O CS TM FM EXT PDFW Post IQPC Dubai FZ LLC Please complete in BLOCK CAPITALS as information is used to produce delegate badges. PO Box 502397 Please photocopy for multiple bookings. Dubai, UAE Please do not remove this label even if it is not addressed to you. Your Priority Registration Code is printed on the top of the label below. Please quote it when registering: TEAM DISCOUNTS IQPC recognises the value of learning in teams. Group bookings made at the same time from the same company receive the following discounts:

• 3 or more 7% • 5 or more 10% • 8 or more 15% This offer is exclusive of the early bird discount. Call us for a special discount rate for teams of 10 and above (Not applicable to workshop(s) only bookings).

VENUE & ACCOMMODATION

VENUE: Shangri-La Hotel CONFERENCE PRICES Sheikh Zayed Road P.O. Box 75880 BOOK AND PAY BEFORE 29 NOVEMBER AND SAVE UP TO US$700 Dubai, Conference Package Conference Price (USD) T: (971 4) 343 8888 Before 29 November 2007 Regular Price F: (971 4) 343 8886 Maximum Value Package (Conference + Masterclass + 2 Workshops) US$3796 US$4096 http://www.shangri-la.com/en/property/dubai/shangrila Gold Package (Conference + Masterclass) US$2598 US$2898 Silver Package (Conference + 2 Workshops) US$2897 US$3197 Bronze Package (Conference + 1 Workshop) US$2298 US$2598 ACCOMMODATION: Hotel accommodation and travel costs Conference only US$1699 US$1999 are not included in the registration fee. A corporate room rate Masterclass A US$1099 has been arranged for attendees at this conference. Please Workshop(s): US$699 each process the hotel room reservation form provided upon Please indicate your choice of workshop(s): registration of your attendance. B C CONFERENCE DOCUMENTATION AND * Check for special group discount for registration of 3 or more. * Discounts are not valid if payment is received after closing date. * Discounts cannot be combined. * Payment prior to conference is mandatory for attendance. AUDIO CDs DELEGATE DETAILS I cannot attend the event, please send me the Conference Please photocopy for additional delegates and/or delegate with different addresses Documentation only at US$320. DELEGATE 1 Mr Mrs Ms Dr Other (N.B Advance orders will determine whether or not this Name conference will be recorded - Please enclose payment with liamE enohpeleT your order.) eltiT boJ eltiT tnemtrapeD Your order is risk free! If not satisfied simply return the product within 15 days for a full refund. noitasinagrO erutaN fo ssenisub Address edoctsoP yrtnuoC PAYMENT POLICY: Payment is due upon receipt of invoice and it includes lunches, refreshments and detailed conference materials. Your registration will enohpeleT xaF not be confirmed until payment is received and may be subject to cancellation. daeH .tpeD daeH eltiT CANCELLATION & SUBSTITUTIONS - You may substitute delegates at any time. Name of person completing form if different from delegate IQPC does not provide refunds for cancellations. For cancellations received in writing more than seven (7) days prior to the conference you will receive a 100% erutangiS etaD credit, subject to a 10% administration fee, to be used at another IQPC conference for up to one year from the date I agree to IQPC’s payment terms of issue. For cancellations received seven (7) days or less prior to an event If you have not received an acknowledgement before the conference, please call us to confirm your booking. (including day 7), no credits will be issued. In the event that IQPC cancels an PAYMENT METHODS event, delegate payments at the date of cancellation will be credited to one future IQPC event. 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