The Bexley Home Treatment Team Information for service users Who are the Home Treatment Team? What we expect from you Getting help in an emergency • To meet with the team on a If you are a service user We are a multidisciplinary team of professionals regular basis. This will include receiving home treatment, and and support workers who provide short term help home visits, but also meeting are in difficulty between 8am to people who are in a mental health crisis or who with you at the Woodlands and 10pm, Monday to Sunday, Unit or at the Erith Centre, as including bank holidays, please require intensive community support following leaving the house and going call the team on 020 3889 5200. discharge from hospital. The team includes out is part of the road to Outside of these hours please psychiatrists, a clinical specialist occupational recovery. call the Oxleas Crisis Line on 0800 330 8590. therapist, a clinical psychologist, community mental • The use of alcohol and drugs health nurses, social workers, and senior support will impact on your mental If you have any questions about state and risk. You will be your medication then you can workers. asked to self-refer to drug call our Pharmacy Helpline on and alcohol services. If you 01322 612062. decline this, home treatment Who do we help? What you can expect will not be able to continue All adults with mental health • Face-to-face contact for the offering you a service. problems, from all backgrounds, first 3 days. If you are unable to keep an who are in a mental health crisis • On-going contact will then be appointment you need to let and who may require admission • agreed depending on needs. us know and we will arrange to hospital, or who may need another appointment. to stay in hospital for longer • A medical review if necessary. without the support of the • If you miss an appointment Home Treatment Team. • Referrals to other services as and you do not respond to appropriate. This may include messages left on your phone, Who can make a referral? structured daily activity, day we will have no other option Referral to the Home Treatment treatment services, MIND or but to visit and check on your Team can be made by a mental Social Services. welfare. We may need to involve police if we are unable health professional when they Information and support for • to gain access to your home. have assessed the patient’s relatives/carers looking after needs. We do not accept self- you. referrals or referrals directly from GPs. oxleas.nhs.uk facebook.com/oxleasNHS @oxleasNHS Tel: 0845 767 8000 Saneline Tel: 0845 790 9090 Samaritans Tel: 01322 357 940 Pier Road The Project Tel: 020 8303 5816 MIND Bexley you may need: telephone numbers Other Tel: 020 3889 5200 6LT DA14 Sidcup Hospital Mary’s Queen (WoodlandsHawthorns Unit) Bexley Treatment Home Team us Contact

Tel: 01322 625700 01322 Tel: Kent DA2 7WG Dartford Pinewood Place Pinewood House Trust NHS Foundation Oxleas Please to speak of amember staff. weother can formats, arrange this. own language, large print, audio or If you’d like information in your Accessible information Tel: 01322 625751 Email: [email protected] provide. we services suggestions help us improve the Your complaints, comments and concerns Raising (not free from mobile phones) Tel: 9177159 0800 (freephone) Email: [email protected] (answerphone available) Monday to Friday 9am to 5pm our treatment and care. deal with any concerns about helps families patients, and carers a free, confidential whichservice we provide.services PALS is We welcome your views on the Your opinion matters usually discuss this with you first. to provide qualitycare. good We only share information in order onconduct confidentiality and All staff abidecode strict of by a Confidentiality

DEC 2019 OX513