BoR (16) 160
International Roaming BEREC Benchmark Data Report October 2015 – March 2016
23 September 2016 BoR (16) 160
Table of Contents
1. Introduction ...... 3 2. Regulatory evolution ...... 4 3. Data collection methodology ...... 6 4. Main findings ...... 8 5. Charts ...... 12 5.1. Voice roaming services ...... 13 5.1.1. Retail prices ...... 13 5.1.2. Surcharge for roaming voice calls made ...... 20 5.1.3. Wholesale prices ...... 23 5.1.4. Surcharge for wholesale voice calls ...... 27 5.1.5. Percentage of alternative tariffs on total volumes for calls made/received .. 30 5.1.6. Volumes of retail roaming voice calls ...... 33 5.1.7. Retail and wholesale prices - outside EEA ...... 38 5.2. SMS roaming services ...... 44 5.2.1. Retail prices ...... 44 5.2.2. Wholesale prices ...... 48 5.2.3. Percentage of SMS from alternative tariffs on total roaming SMS messages52 5.2.4. Volumes of retail roaming SMS ...... 54 5.3. Data roaming services ...... 57 5.3.1. Retail prices ...... 57 5.3.2. Wholesale prices ...... 61 5.3.3. Percentage of volumes of data from alternative tariffs over total data roaming volumes...... 65 5.3.4. Volumes of retail data services ...... 67 5.4. Wholesale roaming (outbound): Agreements applying Article 3 of the Roaming Regulation ...... 70
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1. Introduction
This BEREC Benchmark Report on International Roaming (the “Report”) presents the results of the 17th round of data collection on European international roaming services undertaken by the Body of European Regulators for Electronic Communications (BEREC). The Report covers the period 1 October 2015 - 31 March 2016, i.e. the 4th quarter of 2015 and the 1st quarter of 2016. The Report also includes data from previous rounds of data collection conducted by BEREC and its predecessor, the European Regulators Group (ERG), to provide context for the current figures. The earliest data is from the 2nd quarter of 2007, when the Roaming Regulation was about to enter into force.
The applicable regulatory framework for this data collection is the Roaming Regulation (EU) No 531/2012 (Third Roaming Regulation) applied in the European Union (EU) and the EEA EFTA countries1, with requirements for retail and wholesale regulated tariffs for voice, SMS and data roaming. The Regulation also included provisions on the separate sale of roaming services. In addition, Switzerland contributed to the data collections, although the 2007, 2009 and 2012 Roaming Regulation is not applicable there2.
BEREC is required to regularly collect data from national regulatory authorities on the development of retail and wholesale charges for voice, SMS and data roaming services and to notify this data to the Commission under Article 19, paragraph 4 of the Roaming Regulation.
BEREC believes that the information collected in existing and subsequent reports provides a sound basis for any decisions regarding future regulation. In addition, BEREC considers it important to collect and publish a wider range of information in order to give a better picture of the effect of the EU Roaming Regulation and to present the evolution of roaming services.
While the monitoring obligations are addressed to individual NRAs, BEREC considers that by pursuing the following objectives it can add value through:
simplifying the process, not only for NRAs as BEREC acts as a central point for the data collection, but also for the Commission, as the data is received from a single source and following data processing;
coordinating the actions of individual NRAs, as the data collection exercise uses a single and commonly agreed data collection model, and the process is synchronised and based on the same collection periods. BEREC consults the market players and the Commission before finalising the data collection templates;
providing, as far as possible, a common response to the different questions posed during the collection process by operators and NRAs, as BEREC serves as the forum where these questions are commonly debated and addressed.
1 For the purposes of this Report, ‘EEA EFTA’ (European Economic Area, European Free Trade Association) refers to Liechtenstein, Norway and Iceland. 2 Figures from Switzerland are excluded from both “EEA” and “EEA EFTA” averages.
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2. Regulatory evolution
The ERG initially worked on the long-standing issue of high prices for international roaming services. Following its creation in January 2010, BEREC took over responsibility for this work from ERG.
The 2007 Regulation
In 2005, ERG undertook a study on international roaming that concluded that the EC Regulatory Framework did not provide the necessary tool-kit for NRAs to tackle the problems identified. The ERG called upon the Commission in December 2005 highlighting its concerns.
After significant debate, the first Regulation on international roaming services was published on 29 June 2007. The primary provisions capped wholesale and retail charges for voice calls under the ‘Eurotariffs’ and set a number of transparency provisions to help to ensure that consumers were well informed. The provisions of the Regulation entered into force at different times, with retail and transparency provisions taking full effect by the end of September 2007 and wholesale provisions calculated annually from the end of August 20073.
The 2009 amended Regulation
On 7 May 2008, the Commission launched a public consultation on the functioning of the 2007 Regulation. ERG’s views expressed in response to the consultation were substantially reflected in the Commission’s legislative proposals,4 published on 23 September 2008, to extend the 2007 Regulation in duration and scope.
On 22 April 2009, the European Parliament adopted Regulation (EC) No 544/2009 at first reading, with a view to amending Regulation (EC) No 717/2007. Subsequently, on 8 June 2009, the Council of EU Telecoms Ministers formally adopted the new EU roaming rules approved by the European Parliament. The final text of Regulation (EC) No 544/2009 was published in the Official Journal of the European Union on 29 June 20095,6.
In particular, the Regulation introduced the following measures related to price controls, applicable from 1 July 2009 to 30 June 2012:
an extension of wholesale and retail price regulation for voice, with yearly decreases in the levels of the caps;
price regulation of SMS roaming services at both the wholesale and retail level;
price regulation of data roaming services at the wholesale level.
And from July 2010 to June 2012:
3 In Norway and Iceland the 2007 Regulation was in force from the end of 2007 to the 2nd quarter of 2010. 4 http://ec.europa.eu/information_society/activities/roaming/docs/regulation/reg_en.pdf 5 http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:167:0012:0023:EN:PDF 6 From the 3rd quarter 2009 to the 1st quarter 2010, Regulation 544/2009 applied in the EU while the first Roaming Regulation (EC) No 717/2007 remained in force in Norway, Iceland and Liechtenstein, with slightly higher voice caps, no SMS caps and no wholesale data cap.
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retail transparency measures to protect consumers from “bill shock” when data roaming.
The 2012 Regulation
On 29 June 2010, the Commission published an interim report7 on the functioning of the 2009 Regulation. The Commission’s Digital Agenda for Europe8 also included a target for roaming, where ‘the difference between roaming and national tariffs should approach zero by 2015’.
In accordance with the 2009 Regulation, BEREC provided advice to the Commission on the functioning of the Regulation and future regulatory options in its December 2010 Report9, supplemented by its February 2011 response to the Commission’s public consultation10.
The Commission then published a full review of the functioning of the Regulation and legislative proposals for a new Regulation in July 201111.
On 30 May 2012 the Council of the European Union approved the International Roaming Regulation III12, which entered into force on 1 July 201213.
The Regulation introduced the following measures, applicable from 1 July 2012:
an extension of wholesale and retail price regulation for voice and SMS with yearly decreases in the levels of the caps until 30 June 2014, with those caps to remain in force until 30 June 2022 for wholesale services, and until 30 June 2017 for the Eurotariffs, subject to a further review by 30 June 201614;
an extension of wholesale price regulation for data roaming services with yearly decreases in the levels of the caps until 30 June 2014 with those caps to remain in force until 30 June 2022;
price regulation of data roaming services at the retail level with a yearly decrease in the level of the cap until 30 June 2014 with the cap to remain in force until 30 June 2017, being subject to a further review by 30 June 201614;
the obligation for MNOs to meet all reasonable requests for wholesale roaming access, which comprises direct wholesale roaming access and wholesale roaming resale access under the rules set out in the Roaming Regulation. The Regulation also included provisions on the separate sale of roaming services which entered into force on 1 July 2014.
7 http://ec.europa.eu/information_society/activities/roaming/docs/interim_report2010.pdf 8 http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2010:0245:FIN:EN:PDF 9 http://erg.eu.int/doc/berec/bor_10_58.pdf 10http://ec.europa.eu/information_society/activities/roaming/docs/cons11/Berec.pdf 11http://ec.europa.eu/information_society/activities/roaming/index_en.htm 12http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2012:172:0010:0035:EN:PDF 13 With regard to the EEA EFTA countries, it must be noted that the Roaming Regulation applies in these countries as from 7 December (Norway and Liechtenstein) and 21 December (Iceland) 2012. 14In line with the mandate, the European Commission has undertaken a review of the wholesale roaming market, and proposed the new legislation in June 2016: http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A52016SC0200 https://ec.europa.eu/transparency/regdoc/rep/1/2016/EN/1-2016-399-EN-F1-1.PDF
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The 2015 Regulation
On 26 November 2015, two years after the first draft text was introduced by the EC15, the Regulation (EU) No. 2015/2120 of the European Parliament and of the Council laying down measures concerning open internet access and amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services and Regulation (EU) No 531/2012 on roaming on public mobile communications networks within the Union was published16.
This amendment to the Regulation (EU) No 531/2012 sets out the principle of “Roam like at Home” (RLAH) where, from 15 June 2017, surcharges are to be abolished for regulated retail roaming services - until a yet to be defined minimum fair use limit (FUP) has been reached – provided that the issues identified at the wholesale level have been addressed and the proposed solutions are applicable by then.
Specifically regarding this Benchmark Report, the applicable provisions of the Roaming Regulation (EU) No 531/2012 were kept unchanged and therefore the basis for this data collection is maintained. 3. Data collection methodology
The ERG first consulted on a draft version of its data questionnaire during September 2007. Following comments received, the ERG amended the data questionnaire sent to providers, with an accompanying Explanatory Memorandum in October 2007.
In order to verify the operators’ compliance with the Roaming III Regulation, BEREC updated the questionnaire. NRAs and the Commission were informally consulted on subsequent revisions of the template.
The information gathered for this Report covers both retail and wholesale prices and volumes for voice, SMS and data roaming services. Each NRA aggregated the individual provider data to provide a national aggregate to BEREC. Therefore, only national aggregated data appear in this Report.
Over 150 providers of international roaming services delivered information for this Report. These include virtually all of the mobile network operators in the EU, as well as a significant number of MVNOs that provide EU roaming services. BEREC estimates that this covers around 95% of EU consumers using international roaming services today.
There are a limited number of operators having difficulties to supply reasonable quality data. This is not at all unusual for a comprehensive data collection of this type. In most cases the NRA was able to work with the company to resolve or alleviate the problem. In other cases, where system upgrades were necessary to comply with the new format of the data collection, the company was asked to provide the best possible estimate currently available and to complete upgrades in time to provide high quality data in the future.
15 http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=COM:2013:0627:FIN 16 http://eur-lex.europa.eu/legal-content/EN/ALL/?uri=CELEX%3A32015R2120
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The prices for the Eurotariff17 may exceed the price caps due to the 30 second minimum initial charging interval and in some cases non-regulated calls have been included due to problems with reporting.
Some operators could not split between EEA18 countries and other European countries and this may affect certain graphs showing the surcharge as a result of billed minutes for intra-EEA roaming voice calls.
The reason for negative surcharges in Figures 8,12 and 13 may result from data that include domestic post-paid tariffs with bundles of the roaming services (voice, SMS, data) applicable in EEA countries.
At the wholesale level, operators often receive discounts based on variables like volume of traffic, calculated at the end of a 12-month period. When providing data for these reports, operators may estimate the effect of such discounts on data for each quarter. Because the actual discount may vary from the estimate, there may be an apparently ‘anomalous’ result for the quarter when the discount is actually applied. This should be kept in mind when comparing wholesale figures for different quarters in the same year.
In a few cases, the number of operators changed, which may cause an apparent change in price between quarters. This can also lead to strong volume changes.
The reason why in some cases the wholesale prices are above the price caps, is that the average price used to assess the compliance with the regulation is based on the annual price rather than on the quarterly price, thus allowing some quarters to compensate for other quarters. Another reason may also be inaccuracies in the data collection itself.
For ease of comparison, the prices are determined in Euros throughout this Report. Within the EEA, currency fluctuations between the Euro and other national currencies are likely to have affected the average prices reported for EEA countries outside the Euro zone.
With regard to wholesale roaming resale access according to Article 3 para. 4 of the Roaming Regulation, MNOs may charge fair and reasonable prices for components not covered by para. 3. Thus, prices may be higher than the price caps given in Article 7 para. 1. Some data also include volumes and tariffs coming from roaming in non-EU countries in Europe. It should also be noted that the average wholesale roaming voice tariff for agreements applying Article 3 of the Roaming Regulation might be above the cap, because the calculation is based on actual minutes (the Regulation permits to invoice 30 seconds for calls that are shorter). In one case, annexes to contracts signed by the MNO and its MVNO/ MVNE, which introduce (among other aspects) new maximum rates under the EU regulation, were agreed between the parties and are currently in the signing process. Once the annexes have been signed, the regulated rates will be applied retroactively (i.e. from 01.07.2013).
17 Roaming providers are required to make available to their customers in the countries listed above the Eurotariff that may be combined with any retail tariff. The roaming provider must apply the Eurotariff automatically to all current roaming customers, with the exception of customers who deliberately select a special roaming tariff (e.g. a roaming package). 18 European Economic Area: Roaming regulation applies to all Member States from the European Union and three of four member states of the European Free Trade Association (EFTA) (Iceland, Liechtenstein and Norway).
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In the case of EFTA countries, the Roaming Regulation applies in these countries as of 7 December 2012 (Norway and Liechtenstein) and 21 December 2012 (Iceland).
The Report includes data from Croatia where the Roaming Regulation applies as of 1 July 2013 as historical data is not available.
This Report also updates previously published estimates, especially in terms of the Eurotariff and alternative tariffs. Newly submitted data allows for more precise estimates. 4. Main findings
The information gathered by BEREC continues to show a good level of compliance with the Roaming Regulation in all EU Member States. At the retail level, all consumers have access to a Euro-voice, Euro-data and Euro-SMS tariff. At the wholesale level, the voice, SMS and data roaming charges set between operators are in line with the declining regulated average caps. Some countries reported average prices slightly above the price caps.19
Evolution of prices
The applicable caps and the related EEA average prices during the data collection period were:
Q4 2015 Q1 2016 EEA EEA Service at Retail level (no VAT) Price Price Cap Average Average Cap
Eurotariff voice (making call) (€c/min) 19 12.0 19 11.2 Eurotariff voice (receiving call) €c/min) 5 2.8 5 2.6 Euro-SMS sent (€c/SMS) 6 4.9 6 4.7 Data transfer (€c/MB) 20 4.9 20 4.7
Q4 2015 Q1 2016 Service at wholesale level (no VAT) EEA Price EEA Price Cap Average Cap Average Wholesale voice (€c/minute) 5 3.7 5 3.2 Wholesale SMS (€c/SMS) 2 1.3 2 1.1 Wholesale data (€c/MB) 5 1.7 5 1.4
Calls made (retail)
In general, average Eurotariff retail voice roaming rates (Figures 1 - 3) remained fairly below the regulated caps in most EEA countries during the data collection period. For calls made, the EEA average Eurotariff was €0.120 in Q4 2015 and €0.112 in Q1 2016 compared to a cap of €0.190. The EEA average unregulated prices for alternative tariffs (Figures 1 - 3) were lower than during
19 The reasons for most such cases are explained in the Methodology Chapter. Moreover, NRAs are monitoring compliance with the provisions of the Regulation to gather further information on possible reasons for reported prices that are higher than the caps. BEREC will keep monitoring this issue closely.
8 BoR (16) 160 the equivalent period one year before: €0.164 and €0.138 respectively in Q4 2015 and Q1 2016 compared to €0.248 and €0.227 in Q4 2014 and Q1 2015.
Calls received (retail)
For calls received (Figures 4 - 5), the EEA average Eurotariff rate was further from the cap (€0.050) at €0.028 during Q4 2015 and €0.026 during Q1 2016. For calls received (Figure 6) unregulated prices were lower than during the equivalent period one year before: €0.056 during Q4 2015 and €0.046 during Q1 2016 compared to €0.098 and €0.093 in Q4 2014 and Q1 2015.
Surcharge for voice calls (retail)
Regarding the effects of standardisation of billing units for Eurotariff voice calls (Figures 7-8), the 2012 Regulation (the mechanism introduced in the amended 2009 Regulation) requires per second billing for Eurotariff voice calls made, with the possibility of charging for an initial minimum period of up to 30 seconds to cover the costs of setting up the call. This has led to a significant drop in the EEA average surcharge for calls made, from around 22% in Q2 2009 to 5.30% in Q4 2015 and 5.54% in Q1 2016.
Calls made (wholesale)
At the wholesale level, (Figures 9-10) the EEA average Eurotariff was €0.037 in Q4 2015 and €0.032 in Q1 2016 compared to a cap of €0.050. Regarding the average EEA wholesale prices for intra-EEA roaming voice calls (Figure 11), the regulation has led to a constant reduction over the previous years and a rather flat trend during the last year.
Surcharge for voice calls (wholesale)
At the wholesale level, the surcharge for voice calls (Figures 12-13) decreased to 3.29% in Q4 2015 and to 3.47% in Q1 2016.
Prices rest of the world (RoW)
With regard to ‘Rest of World’ retail voice roaming calls (Figures 20-24), typical prices were significantly higher than for calls within the EEA countries. Comparing the medium-term trends (Figure 24), a decreasing trend coupled with a yearly constant oscillation (Q1 > Q2 > Q4 > Q3) for calls made and received is shown. There are no indications that operators have in general tended to raise the prices of unregulated ‘Rest of World’ roaming calls to make up for the loss of revenue due to lower regulated price caps.
SMS (retail)
The introduction of the Euro-SMS in the EEA in accordance with the 2009 Regulation continued in the 2012 Regulation and led to an EEA average Euro-SMS price (Figures 25-26) of around €0.049 in Q4 2015 and €0.047 in Q1 2016, compared to a regulated cap of €0.06. The EEA average price for unregulated SMS was higher, at €0.061 in Q4 2015 and €0.056 in Q1 2016. Before the 2009 Regulation, the EEA average SMS price was around €0.27 in Q1 2009 (Figure 27).
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SMS (wholesale)
At the wholesale level, the 2012 Regulation led to a reduction in the average EEA SMS price (Figures 28-30) to €0.013 in Q4 2015 and €0.011 in Q1 2016. In comparison, the EEA average price was €0.136 in Q1 2009, before the 2009 Regulation came into force.
Data (retail)
The 2012 Regulation introduced new retail price caps for data services. This has led to a progressive drop in retail prices (Figures 34-35). There is a slight difference between the data Eurotariff and alternative tariffs for retail data services for the relevant period: €0.049 in Q4 2015 and €0.047 Q1 2016 for the Eurotariff compared to €0.053 and €0.048 for alternative tariffs.
Data (wholesale)
At the wholesale level, the average data cap of €0.05 in Q4 2015 and Q1 2016 applies in the EEA under the 2012 Regulation. The EEA average price for non-group wholesale data (Figures 37-39) fell to €0.017 per MB in Q4 2015 and €0.014 per MB in Q1 2016, compared to €0.026 and €0.019 in Q4 2014 and Q1 2015.
Wholesale agreements (Article 3)
In the case of wholesale agreements based on Article 3 of the Roaming Regulation, only some operators submitted this data. BEREC’s International Roaming Compliance Report20 showed that operators negotiated roaming services at the wholesale level individually and that the provision of such services was based on commercial agreements. Some light MVNOs as well as resellers stated that these services continued to be provided on the basis of the existing contracts with national host MNOs. As set out on page 7, the wholesale resale charges can exceed the caps as these may be subject to fair and reasonable prices for additional components not covered by Article 3 of the Roaming Regulation (figures 43-45).
Evolution of volumes
In respect of EEA volumes of voice, SMS and data roaming services (Figures 16-19, 32-33 and 41-42), one particular issue stands out, which is the significant difference between these services. While volumes for voice and SMS services show a minimal or small increase from 2008 (1.70 times for calls made, 2.35 times for calls received and 1.34 times for SMS sent comparing Q1 2016 and Q1 2008), data service volumes increased up to around 153 times in Q1 2016 compared to Q1 2008 correspondent quarters.21
20 BEREC International Roaming Compliance Report (Regulation (EU) No 531/512 of the European Parliament and of the Council of 13 June 2012 on roaming), the link: http://berec.europa.eu/eng/document_register/subject_matter/berec/reports/1482-berec-international- roaming-compliance-report-regulation-eu-no-531512-of-the-european-parliament-and-of-the-council-of- 13-june-2012-on-roaming 21 It should be noted that the results displayed in the charts might take into account values from a different number of operators that submitted data in the relevant quarters. In this Report Croatia is also included which could affect total volumes as well.
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Evidence of market forces at work
For voice roaming services, the average EEA prices are close to the regulated caps. This suggests that providers see little attraction in competing on Eurotariff rates, despite the fact that there is a significant margin between typical wholesale prices and retail caps.
Differing from the previous Benchmark Reports, the European average alternative price for calls made in Q4 2015 and Q1 2016 were below the regulated price cap (Figure 3).
Although the Eurotariffs generally account for the majority of voice and SMS traffic, customers opt for alternative tariffs, and in Q1 2016, 46.1% of calls made and 32.4% for calls received were based on alternative tariffs (Figures 14-15). For text messages sent while roaming within EEA countries, unregulated non-Euro SMS tariffs accounted for 26% of the total volume (Figure 31).
There is a significant different trend in the case of data roaming services. In Q1 2016 around 51.7% of data traffic was based on the non-Euro data tariff while roaming (Figure 40)22. In this regard, the BEREC Reports on Transparency and Comparability of International Roaming Tariffs23 also showed that a large number of operators offered a variety of packages for roaming data services. Positive outcomes of competition dynamics for data roaming are also signalled by the much larger differential (compared to voice calls and SMS) between the regulated caps and the average Euro and non-Euro data price for 1 MB both at retail and wholesale level.
LBO services
In 2014 Articles 4 and 5 (Separate sale of retail roaming services) of the Roaming III Regulation entered into force. Until now only one operator from Lithuania offering LBO services submitted data to BEREC for Q4 2015 and Q1 2016.
22 It must be noted that not all countries provided data for prepaid or post-paid alternative tariffs and care should be taken when comparing percentages with voice and SMS services. 23 BEREC Reports on transparency and Comparability of International Roaming Tariffs: 2013: http://berec.europa.eu/eng/document_register/subject_matter/berec/reports/3903-report-on- transparency-and-comparability-of-international-roaming-tariffs 2014: http://berec.europa.eu/eng/document_register/subject_matter/berec/reports/4787-report-on- transparency-and-comparability-of-international-roaming-tariffs 2015: http://berec.europa.eu/eng/document_register/subject_matter/berec/reports/3903-report-on- transparency-and-comparability-of-international-roaming-tariffs
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5. Charts
12
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5.1. Voice roaming services
5.1.1. Retail prices
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Figure 1: Average retail price per minute for intra-EEA roaming voice calls made: Eurotariff and alternative tariffs (Q4 2015)
€ 0.90 0.840
€ 0.80
€ 0.70 0.645
€ 0.60
€ 0.50 0.490
€ 0.40 0.383
0.358
0.318 0.273
€ 0.30 0.270
0.253
0.251
0.233
0.197
0.191
0.191
0.187
0.187
0.187
0.185
0.185
0.184
0.178
0.177
0.174
0.171
0.170 0.165
€ 0.20 0.164
0.164
0.161
0.160
0.157
0.155
0.155
0.150
0.146
0.146
0.143
0.143
0.136
0.136
0.131
0.130
0.128
0.120
0.117
0.106
0.103
0.099
0.087
0.086
0.074 0.074
€ 0.10 0.074
0.060
0.059
0.047
0.042 0.032
€ 0.00
Eurotariff Q4'15 Alternative tariffs Q4'15 Price Cap
Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs.
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Figure 2: Average retail price per minute for intra-EEA roaming voice calls made: Eurotariff and alternative tariffs Q1 2016
€ 0.90 0.818
€ 0.80 0.777
€ 0.70
€ 0.60 0.580
€ 0.50 0.404
€ 0.40
0.322 0.312
€ 0.30 0.268
0.260
0.256
0.244
0.235
0.197
0.193
0.187
0.186
0.184
0.183
0.182
0.181
0.176 0.173
€ 0.20 0.165
0.162
0.161
0.160
0.152
0.151
0.150
0.149
0.149
0.144
0.142
0.142
0.141
0.140
0.138
0.138
0.132
0.131
0.123
0.120
0.113
0.112
0.110
0.110
0.095
0.087
0.083
0.073
0.072
0.069
0.068 0.066
€ 0.10 0.065
0.060
0.053
0.043
0.038 0.025 € 0.00
Eurotariff Q1'16 Alternative tariffs Q1'16 Price Cap
Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs.
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Figure 3: EEA average retail price per minute for intra-EEA roaming voice calls made
€ 0.80 0.698
€ 0.70 0.614 € 0.60
€ 0.50
0.465
0.457
0.456
0.450
0.449
0.428
0.426
0.425
0.424
0.422
0.413
0.411
0.406
0.404
0.395
0.391
0.389
0.384
0.383
0.379 0.379 0.378
€ 0.40 0.374
0.367
0.366
0.365
0.363
0.361
0.359
0.359
0.351
0.349
0.344
0.341
0.330
0.320
0.319
0.312
0.311
0.310
0.307
0.304
0.286 0.283
€ 0.30 0.278
0.271
0.265
0.262
0.259
0.253
0.250
0.248
0.227
0.217
0.211
0.208
0.206 0.196
€ 0.20 0.194
0.164
0.157
0.140
0.138
0.135
0.131
0.131
0.120 0.112 € 0.10
€ 0.00 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 '07 '07 '07 '08 ''08 '08 '08 '09 '09 '09 '09 '10 '10 '10 '10 '11 '11 '11 '11 '12 '12 '12 '12 '13 '13 '13 '13 '14 '14 '14 '14 '15 '15 '15 '15 '16
Eurotariff - Calls Made Non - Eurotariff - Calls Made Price cap
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Figure 4: Average retail price per minute for intra-EEA roaming voice calls received: Eurotariff and alternative tariffs Q4 2015
€ 0.35 0.316
€ 0.30
€ 0.25 0.248
€ 0.20 0.179
€ 0.15 0.143
0.124
0.123
0.119 0.107
€ 0.10
0.068
0.061
0.059
0.056
0.055
0.053
0.052
0.050
0.050
0.049
0.049
0.049
0.048
0.048
0.047
0.047
0.047
0.047
0.046
0.046
0.045
0.045
0.042
0.042
0.039
0.039 0.038
€ 0.05 0.038
0.037
0.036
0.034
0.034
0.033
0.032
0.031
0.031
0.031
0.028
0.027
0.026
0.024
0.022
0.021
0.017
0.014
0.014
0.013
0.012
0.010 0.010 € 0.00
Eurotariff Q4'15 Alternative tariffs Q4'15 Price Cap
Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs
17 BoR (16) 160
Figure 5: Average retail price per minute for intra-EEA roaming voice calls received: Eurotariff and alternative tariffs Q1 2016
€ 0.45 0.418
€ 0.40
€ 0.35
€ 0.30 0.257 € 0.25
€ 0.20
0.166 0.156
€ 0.15
0.123
0.123
0.120
0.103 0.099
€ 0.10
0.053
0.051
0.050
0.050
0.049
0.049
0.048
0.048
0.047
0.047
0.047
0.047
0.046
0.045
0.045
0.044
0.044
0.043
0.042
0.040
0.040
0.038
0.035
0.035 0.034
€ 0.05 0.033
0.033
0.033
0.033
0.032
0.030
0.030
0.030
0.028
0.026
0.026
0.024
0.023
0.022
0.020
0.019
0.018
0.017
0.013
0.013
0.013
0.011
0.011 0.008 € 0.00
Eurotariff Q1'16 Alternative tariffs Q1'16 Price Cap
Data for alternative tariffs for some countries have not been reported and for others there are no alternative tariffs.
18 BoR (16) 160
Figure 6: EEA average retail price per minute for intra-EEA retail roaming voice calls received
€ 0.40 0.353
€ 0.35 0.315
€ 0.30
€ 0.25
0.223
0.221
0.218
0.217
0.210
0.203
0.201
0.199 0.199
€ 0.20
0.183
0.183
0.178
0.171
0.166
0.166
0.165
0.165
0.164
0.160
0.156
0.155
0.152
0.151
0.150
0.150
0.148
0.145
0.143
0.142 0.140
€ 0.15 0.138
0.135
0.132
0.132
0.132
0.130
0.129
0.125
0.122
0.121
0.118
0.115
0.113
0.100
0.098
0.098
0.096 0.095
€ 0.10 0.093
0.076
0.073
0.072
0.071
0.071
0.070
0.062
0.059
0.056
0.056
0.053 0.046
€ 0.05 0.039
0.035
0.034
0.034
0.034
0.028 0.026
€ 0.00 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 '07 '07 '07 '08 ''08 '08 '08 '09 '09 '09 '09 '10 '10 '10 '10 '11 '11 '11 '11 '12 '12 '12 '12 '13 '13 '13 '13 '14 '14 '14 '14 '15 '15 '15 '15 '16
Eurotariff - Calls Received Non - Eurotariff - Calls Received Price cap
19 BoR (16) 160
5.1.2. Surcharge for roaming voice calls made
20 BoR (16) 160
Figure 7: Surcharge as a result of billed minutes for intra-EEA roaming voice calls made: Eurotariff Q4 2015
20%
18%
16%
14%
12.62% 12.52%
12% 11.56%
10.83%
10.50%
9.89%
9.86% 9.75%
10% 9.39% 7.59%
8% 7.43%
7.01%
6.92%
6.83%
6.80%
6.61%
6.56%
6.54%
6.24%
6.01%
5.96%
5.94%
5.79%
5.75%
5.67%
5.42% 5.30%
6% 5.30%
5.26%
5.25%
5.24%
5.20%
5.11%
5.07%
5.00%
4.98%
4.82%
4.74%
4.61%
4.59%
4.47%
4.11%
3.99%
3.92%
3.89%
3.82%
3.66% 3.66%
4% 3.57%
2.52%
2.51%
2.26%
2.08%
2.04%
1.87%
1.86%
1.68% 1.56%
2% 1.27%
1.03%
0.82% 0.00% 0%
Calls made Q4'13 Calls made Q4'14 Calls made Q4'15
21 BoR (16) 160
Figure 8: Surcharge as a result of billed minutes for intra-EEA roaming voice calls made: Eurotariff Q1 2016
19%
17%
15.74% 15.14% 15%
13% 12.96% 11.06%
11% 10.56%
10.41%
9.57% 9.03%
9% 8.59%
8.30%
7.60%
7.42%
7.37%
7.22%
7.13%
6.85% 6.72%
7% 6.47%
6.35%
6.26%
6.20%
6.11%
6.03%
5.79%
5.54%
5.51%
5.49%
5.45%
5.38%
5.08%
5.08% 5.08%
5.07%
5.02%
4.99%
4.83% 4.69%
5% 4.58%
4.15%
4.08%
3.95%
3.71%
3.64%
3.55%
3.54%
3.37%
3.30%
3.20%
2.95%
2.85%
2.54% 2.51%
3% 2.50%
2.25%
2.22%
1.99%
1.80%
1.38% 0.70%
1% 0.49% 0.00%
-1%
0.07% - -3%
Calls made Q1'14 Calls made Q1'15 Calls made Q1'16
22 BoR (16) 160
5.1.3. Wholesale prices
23 BoR (16) 160
Figure 9: Average wholesale price per minute for intra-EEU roaming voice calls: charges to non-group companies (wholesale roaming inbound) Q4 2015 € 0.30
€ 0.25
€ 0.20 0.163
€ 0.15 0.133
€ 0.10
0.057
0.057
0.056
0.056
0.052
0.051
0.051
0.050
0.050
0.050
0.049
0.049
0.048
0.048
0.048
0.048
0.047
0.047
0.047
0.047
0.047
0.047
0.046
0.046
0.045
0.045
0.044
0.044
0.044
0.044
0.044
0.042
0.042
0.041
0.041
0.041
0.040
0.040
0.040
0.040
0.039 0.039
€ 0.05 0.039
0.038
0.038
0.038
0.037
0.037
0.036
0.036
0.034
0.033
0.033 0.033
0.032
0.031
0.031
0.030
0.028
0.028
0.027
0.025 0.024
€ 0.00
Wholesale Q4'13 Wholesale Q4'14 Wholesale Q4'15 Price Cap
24 BoR (16) 160
Figure 10: Average wholesale price per minute for intra-EEU roaming voice calls: charges to non-group companies (wholesale roaming inbound) Q1 2016 € 0.25
€ 0.20
€ 0.15
0.120 0.110
€ 0.10
0.056
0.053
0.052
0.050
0.050
0.049
0.048
0.047
0.046
0.045
0.045
0.045
0.045
0.044
0.044
0.044
0.044
0.044
0.043
0.043
0.042
0.042
0.041 0.041
€ 0.05 0.041
0.040
0.040
0.038
0.038
0.038
0.037
0.037
0.037
0.036
0.036
0.035
0.035
0.035
0.034
0.034
0.033
0.033
0.032
0.032
0.032
0.031
0.030
0.030
0.030
0.030
0.030
0.030
0.030
0.029
0.029
0.029
0.028
0.027
0.025
0.025
0.024
0.023 0.021
€ 0.00
Wholesale Q1'14 Wholesale Q1'15 Wholesale Q1'16 Price Cap
25 BoR (16) 160
Figure 11: EEA average price per minute for wholesale non-group roaming voice calls
€ 0.50 0.462 € 0.45
€ 0.40 0.393
€ 0.35
€ 0.30
0.277
0.250
0.249 0.245
€ 0.25 0.240
0.225
0.223
0.223
0.216
0.212
0.210 0.197
€ 0.20 0.196
0.183
0.182
0.172
0.168
0.150 0.149
€ 0.15
0.129
0.127
0.112
0.103 0.093
€ 0.10 0.090
0.067
0.063
0.050
0.048
0.037
0.037 0.037
€ 0.05 0.036 0.032
€ 0.00 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 '07 '07 '07 '08 ''08 '08 '08 '09 '09 '09 '09 '10 '10 '10 '10 '11 '11 '11 '11 '12 '12 '12 '12 '13 '13 '13 '13 '14 '14 '14 '14 '15 '15 '15 '15 '16
Wholesale voice averages - roaming in Price cap
26 BoR (16) 160
5.1.4. Surcharge for wholesale voice calls
27 BoR (16) 160
Figure 12: Surcharge as a result of billed minutes for intra-EEA wholesale voice calls (non-group companies) Q4 2015
16%
14%
12%
10%
9.30% 8.30%
8% 7.66%
7.21%
7.05%
7.02%
6.52%
6.42%
6.10% 5.63%
6% 5.60%
5.10%
5.02%
4.63%
4.41%
4.40%
4.31%
4.31%
4.22%
4.20%
4.18%
3.98%
3.87%
3.86%
3.80%
3.76% 3.76%
3.71%
3.62%
3.57% 3.43%
4% 3.35%
3.29%
3.07%
3.06%
2.96%
2.95%
2.80%
2.75%
2.50%
2.44%
2.40%
2.39%
2.39%
2.17%
2.16%
2.14%
2.11%
2.10%
2.00%
1.98%
1.91%
1.90%
1.83%
1.78%
1.75%
1.73% 1.58%
2% 1.57%
1.22%
1.04%
0.92%
0.58%
0.56%
0.48% 0.41% 0%
Q4 2013 Q4 2014 Q4 2015
28 BoR (16) 160
Figure 13: Surcharge as a result of billed minutes for intra-EEA wholesale voice calls (non-group companies) Q1 2016
14%
12% 11.27%
10%
7.91% 7.67%
8% 7.39%
6.88%
6.81%
6.44%
6.39%
6.16%
5.89% 5.63%
6% 5.51%
4.98%
4.60%
4.46%
4.22%
4.13%
3.98%
3.93%
3.89%
3.80%
3.70% 3.62%
4% 3.47%
3.35%
3.27%
3.26%
3.21%
3.14%
3.09%
3.06%
2.97%
2.89%
2.88%
2.69%
2.59%
2.54%
2.51%
2.39%
2.31%
2.26%
2.23%
2.22%
2.18%
2.17%
2.08%
2.05%
1.99%
1.94%
1.93%
1.88%
1.78%
1.74%
1.68%
1.65%
1.64% 1.44%
2% 1.42%
1.35%
1.27%
1.05%
0.78%
0.73%
0.46%
0.42% 0.36% 0%
Q1 2014 Q1 2015 Q1 2016
29 BoR (16) 160
5.1.5. Percentage of alternative tariffs on total volumes for calls made/received
30 BoR (16) 160
Figure 14: EEA percentage of calls made: Eurotariff and alternative tariffs (millions of minutes) 100%
90%
303.775
321.072
431.420
437.869
266.533
334.689
283.851
277.434
326.293
281.302
450.682
298.021
315.012
542.759
355.952 591.295
80% 426.911
348.890
409.488
402.479
527.289
549.627
555.364
788.181
790.246
769.204
1065.002 850.847 70%
60%
50%
40%
898.038
918.915
742.344
916.728
768.176
869.562 739.592
742.741
1224.255
1223.508
744.642
786.107
1175.806 714.371
30% 851.794
685.440
1104.456
1182.724
763.268
731.068
927.945
945.756
909.403
1288.471
983.088
1027.518
1379.811 994.858 20%
10%
0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2009 2009 2009 2010 2010 2010 2010 2011 2011 2011 2011 2012 2012 2012 2012 2013 2013 2013 2013 2014 2014 2014 2014 2015 2015 2015 2015 2016
calls made - Eurotariff calls made - Non Eurotariff
31 BoR (16) 160
Figure 15: EEA percentage of calls received: Eurotariff and alternative tariffs (millions of minutes) 100%
90%
409.176
527.863
427.509
338.612
473.916
352.434
418.196
338.529
433.584
388.967
309.828
316.998
427.639
333.689
356.011
349.865
483.722
346.834
602.047
741.857
604.574
313.172
433.581
304.611
333.576
340.081 652.551
80% 321.839
70%
60%
50%
40%
955.567
975.131
1205.035
912.922
1517.023
1209.111
1313.412
1156.034
985.584
769.301
782.071
805.040
1122.781
849.243
831.053
805.291
1047.815
698.488
962.986
1144.586
654.133
1376.080
710.896 724.383
1686.781 1371.968
30% 649.485 1359.337
20%
10%
0% Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2009 2009 2009 2010 2010 2010 2010 2011 2011 2011 2011 2012 2012 2012 2012 2013 2013 2013 2013 2014 2014 2014 2014 2015 2015 2015 2015 2016
calls received - Eurotariff calls received - non Eurotariff
32 BoR (16) 160
5.1.6. Volumes of retail roaming voice calls
33 BoR (16) 160
Figure 16: Outgoing international roaming traffic Index, intra-EEA roaming calls in Q4 2015 (Q4 2008 = 100)
700
648.655 624.414
600 548.100
500
434.737
418.758 416.732
400 384.843
341.767
322.044
304.093
297.982 289.640
300 281.774
272.139
257.036
225.015
202.192 190.707
200 178.046
172.763
172.301
170.073
166.526
165.066
161.205
158.776
155.973
154.071
151.898
149.720
147.838
138.295
136.051
135.827
133.005
131.066
130.306
129.376
127.130
125.836
125.166
121.307
119.513
119.044
115.662
113.397
110.082
109.547
109.210
104.803
101.867
100.545
100.186
99.823 99.869
94.540
94.478
93.084
90.419
88.944
84.240
83.712 83.618
100 80.989 71.749
0
Q4 '13 Q4 '14 Q4 '15
Liechtenstein based on Q4 2012 = 100 and Croatia based on Q4 2013 = 100, Malta: one of the operators was not able to submit data on post-paid volumes
34 BoR (16) 160
Figure 17: Outgoing international roaming traffic Index, intra-EEA roaming calls in Q1 2016 (Q1 2008 = 100)
800 718.072
700 680.367 596.733
600 488.306
500 485.615
444.667
429.672
420.201 406.334
400 394.427
358.357
340.120 291.953
300 286.237
245.037
216.296
190.747
181.026
173.429
169.811 169.776
200 169.213
165.809
162.271
151.622
151.277
150.959
148.413
148.004
145.064
143.100
142.664
140.323
137.826
137.580
135.930
132.337
132.054
126.086
125.296
120.602
119.988
115.997
114.657
114.304
110.277
104.439
104.331
103.997
103.617
101.294
98.952
94.321
93.629
85.282
82.269
80.430 77.214
100 74.800
67.741
66.315
64.046
61.932 57.847
0
Q1 '14 Q1 '15 Q1 '16
Switzerland based on Q1 2009 = 100, Liechtenstein based on Q1 2013 = 100 and Croatia based on Q1 2014 = 100, Malta: one of the operators was not able to submit data on post-paid volumes
35 BoR (16) 160
Figure 18: Incoming international roaming traffic Index, intra-EEA roaming calls in Q4 2015 (Q4 2008 = 100)
1,000 887.675 900 879.841
800 739.016
700 648.457
600 525.221
500 443.825
400
306.124 277.073
300 274.483
217.223
215.495
201.970 185.704
200 180.768
159.903
151.455
149.433
146.741
140.309
139.740
127.219
120.735
120.199
119.623
118.928
116.637
113.141
107.293
100.261
95.097
92.977 86.883
100 65.004
0
Q4 '13 Q4 '14 Q4 '15
Switzerland based on Q2 2009 = 100, Liechtenstein based on Q2 2013 = 100 and Croatia based on Q2 2014 = 100, Malta: one of the operators was not able to submit data on post-paid volumes
36 BoR (16) 160
Figure 19: Incoming international roaming traffic Index, intra-EEA roaming calls in Q1 2016 (Q1 2008 = 100) 1,400
1,200 1192.681 1002.347
1,000
869.829
842.529
818.265 777.684
800 773.094
678.485
651.531 603.726
600 409.851
400 380.173
330.491
317.761
303.540
287.914
282.884
235.106
221.615
221.232
204.057
191.253
190.786
189.999
170.721
162.132
161.806
161.290
155.270
154.785
153.407
152.530
149.569 147.262
200 147.264
145.342
140.766
140.065
138.791
138.158
132.794
128.600
126.494
126.058
122.651
120.203
115.141
112.023
112.005
111.646
110.908
105.832
102.302
100.144
99.652
96.083
92.158
84.998
77.605
73.850
72.438
71.738 66.456
0
Q1 '14 Q1 '15 Q1 '16
Switzerland based on Q3 2009 = 100, Liechtenstein based on Q3 2012 = 100 and Croatia based on Q3 2013 = 100, Malta: one of the operators was not able to submit data on post-paid volumes
37 BoR (16) 160
5.1.7. Retail and wholesale prices - outside EEA
38 BoR (16) 160
Figure 20: Average retail price per minute for roaming voice calls made by EEA customers outside EEA Q4 2015 € 3.00
€ 2.50
€ 2.00
1.838
1.821
1.817
1.815
1.776
1.765
1.757
1.756
1.745
1.733
1.730
1.723
1.722
1.671
1.608 1.608
1.531
1.521
1.521
1.481 1.476
€ 1.50 1.437
1.381
1.363
1.359
1.350
1.342
1.342
1.263
1.192
1.151
1.143
1.139
1.126
1.125
1.098
1.093
1.052
1.030
0.953
0.953
0.945
0.935
0.915
0.907
0.902
0.900
0.898 0.897
€ 1.00 0.892
0.854
0.826
0.822
0.768
0.744
0.680
0.666
0.663
0.658
0.606
0.596
0.509 0.480
€ 0.50 0.391
0.322 0.259
€ 0.00
RoW - Calls Made - Q4'13 RoW - Calls Made - Q4'14 RoW - Calls Made - Q4'15
39 BoR (16) 160
Figure 21: Average retail price per minute for roaming voice calls made by EEA customers outside EEA Q1 2016 € 3.00
€ 2.50
2.113
2.024 1.999
€ 2.00 1.910
1.868
1.795
1.786
1.751
1.750
1.651
1.636
1.630
1.626
1.604
1.591
1.565
1.527
1.516 1.512
€ 1.50 1.459
1.371
1.365
1.358
1.357
1.349
1.323
1.249
1.234
1.166
1.108
1.098
1.075
1.054
1.050
1.046
1.034
1.004
0.995
0.991
0.981
0.957 0.923
€ 1.00 0.914
0.887
0.862
0.862
0.857
0.826
0.807
0.798
0.769
0.727
0.691
0.688
0.625
0.603
0.577
0.562
0.552
0.547 0.493
€ 0.50 0.437
0.296
0.244 0.176
€ 0.00
RoW - Calls Made - Q1'14 RoW - Calls Made - Q1'15 RoW - Calls Made - Q1'16
40 BoR (16) 160
Figure 22: Average retail price per minute roaming voice calls received by EEA customers outside EEA Q4 2015
€ 1.80 1.661
€ 1.60
1.467 1.386
€ 1.40 1.365 1.147
€ 1.20 1.138
1.065
1.063
1.053 0.961
€ 1.00 0.939
0.929
0.921
0.851
0.846
0.820
0.803
0.794
0.791
0.748 0.742
€ 0.80 0.737
0.714
0.705
0.700
0.696
0.693
0.617
0.599
0.585
0.581
0.572 0.569
€ 0.60 0.544
0.521
0.499
0.495
0.474
0.463
0.451
0.449
0.439 0.439
0.437
0.411
0.404
0.401
0.393
0.381
0.372 0.346
€ 0.40 0.336
0.333
0.323
0.322
0.304
0.294
0.288
0.217 0.192
€ 0.20 0.184
0.092
0.090
0.074
0.049 0.039 € 0.00
RoW - Received - Q4 '13 RoW - Received - Q4'14 RoW - Received - Q4'15
41 BoR (16) 160
Figure 23: Average retail price per minute roaming voice calls received by EEA customers outside EEA Q1 2016 € 2.00
€ 1.80 1.744 1.607 € 1.60
€ 1.40 1.293
€ 1.20 1.184
1.013
0.999 0.992
€ 1.00 0.975
0.921
0.906
0.893
0.851
0.841
0.807
0.804
0.786 0.739
€ 0.80 0.733
0.725
0.712
0.706
0.694
0.670
0.657
0.633
0.628
0.617
0.597
0.588
0.569
0.567
0.565
0.562 0.550
€ 0.60 0.538
0.491
0.488
0.481
0.471
0.456
0.449
0.445
0.442
0.436
0.425
0.392
0.367
0.359
0.344 0.335
€ 0.40 0.335
0.325
0.313
0.302
0.289
0.277
0.274
0.243
0.217 0.207
€ 0.20 0.182
0.107
0.076
0.051 0.041 € 0.00
RoW - Received - Q1 '14 RoW - Received - Q1'15 RoW - Received - Q1'16
42 BoR (16) 160
Figure 24: Average wholesale and retail prices for roaming calls made and received by EEA customers outside EEA (EU only for Q2 2009 - Q1 2010)
€ 1.60
1.456
1.447
1.442
1.427
1.391 1.365
€ 1.40 1.354
1.339
1.337
1.334
1.330
1.320
1.317
1.299
1.288
1.285
1.285
1.283
1.273
1.269
1.267
1.262
1.253
1.245
1.242 1.241
€ 1.20 1.181
1.139
1.132
1.123
1.098
1.031 1.000
€ 1.00
0.907
0.867
0.835
0.810
0.794
0.794 0.794
€ 0.80
0.744
0.732
0.729
0.725
0.719
0.719
0.718
0.711
0.706
0.696
0.691
0.689
0.685
0.673
0.666
0.665
0.655
0.632
0.628
0.627
0.614
0.612
0.594
0.591
0.589
0.584
0.571
0.563 0.561
€ 0.60 0.550
0.547
0.545
0.542
0.541
0.516
0.514
0.509
0.502
0.500
0.488
0.474
0.455
0.452
0.449
0.444
0.444
0.438
0.433
0.429
0.425
0.421
0.404
0.390 0.370
€ 0.40 0.354
0.3449
0.338
0.335
0.332
0.3178
0.3146
0.3093
0.3053
0.2576
0.2282
0.2243
0.2131 0.2059 € 0.20
€ 0.00 Q2'07Q3'07Q4'07Q1'08Q2''08Q3'08Q4'08Q1'09Q2'09Q3'09Q4'09Q1'10Q2'10Q3'10Q4'10Q1'11Q2'11Q3'11Q4'11Q1'12Q2'12Q3'12Q4'12Q1'13Q2'13Q3'13Q4'13Q1'14Q2'14Q3'14Q4'14Q1'15Q2'15Q3'15Q4'15Q1'16
Wholesale price per billed min - RoW Retail RoW calls made Retail RoW calls received
43 BoR (16) 160
5.2. SMS roaming services 5.2.1. Retail prices
44 BoR (16) 160
Figure 25: Average price for Euro-SMS and Non Euro-SMS in Q4 2015 (prepaid + postpaid)
€ 0.35
0.311 0.308
€ 0.30 0.286
€ 0.25
€ 0.20
0.172
0.142 0.141
€ 0.15 0.139
0.121
0.112 0.095
€ 0.10 0.092
0.073
0.072
0.072
0.069
0.067
0.061
0.060
0.060
0.059
0.059
0.058
0.057
0.057
0.056
0.055
0.055
0.054
0.054
0.053
0.053
0.053
0.053
0.053
0.053
0.052
0.052
0.052
0.051
0.051 0.051
0.051
0.050
0.049
0.049
0.048
0.047
0.047
0.046
0.045
0.044
0.044 0.042
€ 0.05 0.042
0.032
0.031 0.025
€ 0.00
Euro-SMS Q4'15 Non Euro-SMS Q4'15 Price Cap
45 BoR (16) 160
Figure 26: Average price for Euro-SMS and Non Euro-SMS in Q1 2016 (prepaid + postpaid)
€ 0.35 0.312
€ 0.30
€ 0.25
0.203 0.200
€ 0.20 0.155
€ 0.15 0.140
0.136
0.121
0.100
0.095 0.094
€ 0.10 0.092
0.084
0.066
0.064
0.061
0.060
0.059
0.059
0.057
0.056
0.056
0.056
0.055
0.054
0.054
0.054
0.054
0.053
0.053
0.053
0.053
0.053
0.052
0.051
0.051
0.050
0.050
0.049
0.049
0.049
0.048
0.048
0.047
0.047
0.047
0.046
0.046
0.043
0.043
0.042
0.042 0.042
€ 0.05 0.039
0.037
0.032
0.032
0.027
0.027 0.026
€ 0.00
Euro-SMS Q1'16 Non Euro-SMS Q1'16 Price Cap
46 BoR (16) 160
Figure 27: Average EEA price per retail SMS (Euro + Non Euro SMS tariffs)
€0.30
0.285
0.282
0.277 0.275
€0.25 0.274 0.247
€0.20
€0.15
€0.10
0.113
0.110
0.107
0.104
0.104
0.104
0.103
0.103
0.102
0.101
0.099
0.099
0.091
0.091
0.091
0.083
0.076 0.074
€0.05 0.072
0.070
0.059
0.057
0.054
0.054
0.053
0.051 0.048
€0.00
Retail SMS (regulated + non-regulated) Regulated Cap
47 BoR (16) 160
5.2.2. Wholesale prices
48 BoR (16) 160
Figure 28: Average wholesale price per intra-EEA roaming SMS: charges to non-group companies
€ 0.18
0.167
0.165 0.160
€ 0.16 0.156
0.151
0.150 0.147
€ 0.14 0.136 0.133
€ 0.12
€ 0.10
€ 0.08
€ 0.06
0.043
0.041
0.040
0.038
0.038
0.038
0.038
0.037
0.037
0.037 0.035
€ 0.04 0.035
0.030
0.030
0.025
0.023
0.019
0.019
0.017
0.016 0.016
€ 0.02 0.016
0.013
0.013
0.013
0.012 0.011
€ 0.00
Wholesale SMS Price cap
49 BoR (16) 160
Figure 29: Average wholesale price per intra-EEA roaming SMS: charges to non-group companies in Q4 2015 € 0.10
€ 0.09
€ 0.08
€ 0.07
€ 0.06
€ 0.05 0.042
€ 0.04 0.035
€ 0.03
0.020
0.019
0.019
0.019
0.019
0.019
0.019
0.018
0.018
0.018
0.018
0.018
0.018
0.018
0.018
0.018
0.017
0.017
0.017 0.017
€ 0.02 0.016
0.016
0.016
0.016
0.016
0.016
0.016
0.016
0.016
0.016
0.015
0.015
0.015
0.015
0.015
0.015
0.015
0.015
0.014
0.014
0.014
0.014
0.014
0.014
0.014
0.014
0.013
0.013
0.013
0.013 0.013
0.012
0.012
0.012
0.012
0.012
0.011
0.011
0.010
0.010
0.009
0.008 0.007 € 0.01 0.007
€ 0.00
Wholesale SMS Q4 '13 Wholesale SMS Q4 '14 Wholesale SMS Q4 '15 Price Cap
50 BoR (16) 160
Figure 30: Average wholesale price per intra-EEA roaming SMS: charges to non-group companies in Q1 2016 € 0.08
€ 0.07
€ 0.06 0.059
€ 0.05
€ 0.04 0.030
€ 0.03
0.019
0.018
0.018
0.018
0.018
0.018 0.017
€ 0.02 0.017
0.017
0.017
0.017
0.017
0.017
0.016
0.016
0.016
0.016
0.016
0.016
0.015
0.015
0.015
0.015
0.015
0.015
0.014
0.014
0.014
0.014
0.014
0.014
0.014
0.013
0.013
0.013
0.013
0.013
0.013
0.013
0.013
0.013
0.013
0.013
0.012
0.012
0.012
0.012
0.011
0.011
0.011
0.011
0.011
0.011
0.010
0.010 0.010
0.010
0.010
0.009 0.008
€ 0.01 0.008
0.007
0.006 0.004
€ 0.00
Wholesale SMS Q1 '14 Wholesale SMS Q1 '15 Wholesale SMS Q1 '16 Price Cap
51 BoR (16) 160
5.2.3. Percentage of SMS from alternative tariffs on total roaming SMS messages
52 BoR (16) 160
Figure 31: EEA percentage of SMS messages: Euro SMS and Non Euro SMS (millions of messages) 100%
90%
152.294
122.644
124.031
130.151
131.593
135.339
128.891
131.948
256.177
176.927
252.966
275.741
110.821 127.865
169.152
241.027
108.948
217.410
155.308
210.565
363.042
158.397
149.844
279.323
226.003 234.996 80% 482.114
70%
60%
50%
40%
818.353
807.773
838.230
837.451
856.768
803.684
812.291
1026.886
748.864
648.548
972.876
603.732
1568.284
835.175
1055.325
1502.899
1622.359
769.465
1366.754
753.739
1111.250
952.304
1440.500
877.550
648.368 665.279 30% 1280.595
20%
10%
0% Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2009 2009 2010 2010 2010 2010 2011 2011 2011 2011 2012 2012 2012 2012 2013 2013 2013 2013 2014 2014 2014 2014 2015 2015 2015 2015 2016
Euro SMS Non Euro SMS
53 BoR (16) 160
5.2.4. Volumes of retail roaming SMS
54 BoR (16) 160
Figure 32: Retail SMS sent traffic Index Q4 2015 (Q4 2008 = 100) 600
560 532.941 520 480
440 418.041 400 360
320
286.496 285.384
280 272.320
256.087
252.032
246.264
244.172 239.818
240 221.840
213.985
210.846
208.717
205.809
201.228
198.692 197.549
200 196.193
176.374
168.288
164.737
163.381
157.638
155.502
154.679
154.837
146.694
146.638
146.058
144.466
144.304
143.149
141.100
139.894
137.879 137.539
160 136.827
136.256
133.459
132.388
127.707
125.329
123.512
121.063
116.463
114.086
113.651
112.159 106.545
120 98.607
93.309 93.286
90.244
86.805
86.007
84.917
83.796
78.973 76.401
80 73.453
55.316
52.309
50.600 39.534 40 0
Q4 '13 Q4 '14 Q4 '15
Liechtenstein based on Q4 2012 = 100 and Croatia based on Q4 2013 = 100, Malta: one of the operators was not able to submit data on post-paid volumes
55 BoR (16) 160
Figure 33: Retail SMS sent traffic Index Q1 2016 (Q1 2008 = 100) 560
520 504.700
480 445.262 440
400
360 337.015
320 304.187 286.852
280
243.647
240.394
237.692 237.369
240
210.319
210.146
201.562
198.402
195.991
195.019
188.112 187.859
200 178.668
172.518
162.977
159.976
157.589
150.805
147.792
144.802 142.385
160 138.221
133.609
130.225
129.699
129.043
128.340
128.018
119.810
114.321
113.572
113.407
112.750
112.610
111.446
108.970
106.652 106.870
105.077
101.895
101.232 101.156
120 100.556
98.141
88.791
87.539
85.582
85.211
84.861
81.717
79.932
77.886
71.957
68.165 64.152
80 63.081
51.712
41.887 41.389 40 33.674
0
Q1 '14 Q1 '15 Q1 '16
Switzerland based on Q1 2009 = 100, Liechtenstein based on Q1 2013 = 100 and Croatia based on Q1 2014 = 100, Malta: one of the operators was not able to submit data on post-paid volumes
56 BoR (16) 160
5.3. Data roaming services 5.3.1. Retail prices
57 BoR (16) 160
Figure 34: Average retail data price per Mb in Q4 2015 (prepaid+postpaid)
€ 0.40 0.388
€ 0.35
€ 0.30 0.256
€ 0.25
0.217
0.206 0.196
€ 0.20 0.190
0.184
0.182
0.178
0.178
0.177
0.171
0.171
0.171
0.166
0.166
0.162
0.161 0.160
€ 0.15
0.123
0.122
0.118
0.116
0.111
0.109
0.104
0.095
0.094
0.092 0.092
€ 0.10 0.086
0.083
0.078
0.074
0.072
0.071
0.067
0.065
0.059
0.053
0.053
0.051
0.049
0.045
0.042 0.041
€ 0.05 0.040
0.035
0.034
0.034
0.030
0.028
0.024
0.021
0.017
0.017 0.009 € 0.00
Euro Data Q4 '15 Non Euro Data Q4 '15 Price Cap
58 BoR (16) 160
Figure 35: Average retail data price per Mb in Q1 2016 (prepaid+postpaid)
€ 0.30 0.252
€ 0.25
0.237
0.208 0.194
€ 0.20 0.191
0.178
0.173
0.172
0.171
0.170
0.166
0.166
0.163
0.161
0.157 0.156
€ 0.15
0.138
0.115
0.115
0.113
0.109 0.107
€ 0.10
0.090
0.087
0.085
0.084
0.083
0.081
0.073
0.072
0.066
0.065
0.064
0.057
0.057
0.055
0.049
0.048
0.047 0.047
€ 0.05 0.044
0.038
0.038
0.038
0.037
0.036
0.030
0.027
0.027
0.020
0.020
0.019
0.019
0.015
0.013 0.008
€ 0.00
Euro Data Q1 '16 Non Euro Data Q1 '16 Price Cap
59 BoR (16) 160
Figure 36: EEA average price per Mb for retail EU/EEA and RoW data (Eurotariff and Non Eurotariff: prepaid + postpaid)
€ 9.00
8.220 7.973
€ 8.00
7.350
6.930 6.875
€ 7.00 6.769
6.358
6.089
6.037 6.034
€ 6.00 5.842
5.554
5.541
5.472
5.445
5.395 4.839
€ 5.00 4.707
4.090
4.015
3.971
3.912 3.786
€ 4.00 3.735
3.581
3.198
3.131
3.119
3.018 2.874
€ 3.00 2.758
2.652
2.542
2.514
2.192
2.090
2.044
1.923 1.901
€ 2.00 1.750
1.583
1.487
1.379
1.208
1.118 1.051
€ 1.00 0.827
0.672
0.633
0.628
0.577
0.560
0.555
0.512
0.494
0.493
0.475
0.454
0.327
0.291
0.286
0.285
0.222
0.188
0.175
0.173
0.166
0.143
0.126
0.105
0.090
0.090
0.072
0.072
0.063
0.059
0.058
0.053
0.052 0.053
0.049
0.048 0.047 € 0.00 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 '07 '08 '08 '08 '08 '09 '09 '09 '09 '10 '10 '10 '10 '11 '11 '11 '11 '12 '12 '12 '12 '13 '13 '13 '13 '14 '14 '14 '14 '15 '15 '15 '15 '16
Non - Group Retail Data Retail RoW Data services Eurotariff Non Eurotariff
60 BoR (16) 160
5.3.2. Wholesale prices
61 BoR (16) 160
Figure 37: Average wholesale data price per Mb (prepaid+postpaid)
2.113 EEA average
€ 2.00 1.898
€ 1.50 1.198
€ 1.00
0.596 0.562
€ 0.50 0.449
0.364
0.354
0.333
0.292
0.267
0.213
0.204
0.162
0.138
0.081
0.079
0.076
0.076
0.069
0.061
0.042
0.037
0.027
0.026
0.019
0.018
0.017
0.017 0.014 € 0.00
Wholesale roaming (inbound) Price cap
62 BoR (16) 160
Figure 38: Average wholesale data price per Mb in Q4 2015 (prepaid+postpaid)
€ 0.24
€ 0.22
€ 0.20
€ 0.18
€ 0.16
€ 0.14
€ 0.12
€ 0.10 0.093
€ 0.08
€ 0.06 0.052
0.047
0.046
0.043
0.043
0.042
0.041
0.040
0.038
0.038
0.038
0.036
0.035
0.035
0.034
0.033
0.033 0.032
€ 0.04 0.032
0.029
0.029 0.029
0.029
0.029
0.028
0.027
0.027
0.027
0.026
0.026 0.026
0.025
0.024
0.024
0.024
0.024
0.024
0.024
0.023
0.023
0.022
0.021
0.021
0.021
0.020
0.020
0.019
0.019
0.018
0.018
0.017
0.017
0.017
0.017
0.016
0.016
0.016
0.015
0.015
0.015
0.015
0.013
0.013 0.012
€ 0.02 0.011
€ 0.00
Wholesale roaming inbound Q4'13 Wholesale roaming inbound Q4'14 Wholesale roaming inbound Q4'15 Price Cap Q4 2014
63 BoR (16) 160
Figure 39: Average wholesale data price per Mb in Q1 2016 (prepaid+postpaid)
€ 0.14
€ 0.12
€ 0.10
€ 0.08 0.061
€ 0.06
0.047
0.045
0.041
0.040
0.039
0.039
0.038
0.036 0.036
€ 0.04 0.036
0.034
0.034
0.032
0.031
0.031
0.030
0.029
0.028
0.028
0.027
0.026
0.026
0.025
0.024
0.024
0.024
0.021
0.021
0.021
0.021
0.019
0.018
0.018
0.018
0.018 0.018
0.018
0.018
0.018
0.018
0.017
0.017
0.017
0.016
0.016
0.015
0.015
0.015 0.015
€ 0.02 0.015
0.014
0.014
0.014
0.013 0.013
0.013
0.013
0.013
0.013
0.012
0.011
0.011
0.009
0.008 0.007
€ 0.00
Wholesale roaming inbound Q1'14 Wholesale roaming inbound Q1'15 Wholesale roaming inbound Q1'16 Price Cap Q1 2015
64 BoR (16) 160
5.3.3. Percentage of volumes of data from alternative tariffs over total data roaming volumes
65 BoR (16) 160
Figure 40: EEA percentage of Data service: Eurotariff and Non Eurotariff 100%
90%
80%
2216.170
5181.646
2751.658
853.007
1085.668 4033.249
70% 3616.840
473.583
1799.950
2108.523
404.930
378.746
712.165
596.555 653.828 60%
50%
40%
30%
2922.273
6409.911
3326.016
951.221
1232.725 4318.775
20% 3729.889
413.262
1348.493
419.343
1569.417
449.429
269.286
228.993 398.332 10%
0% Q3 2012 Q4 2012 Q1 2013 Q2 2013 Q3 2013 Q4 2013 Q1 2014 Q2 2014 Q3 2014 Q4 2014 Q1 2015 Q2 2015 Q3 2015 Q4 2015 Q1 2016
Data services - non Eurotariff Data services - Eurotariff
66 BoR (16) 160
5.3.4. Volumes of retail data services
67 BoR (16) 160
Figure 41: Retail data traffic Index (prepaid+postpaid) Q4 2015 (Q4 2008 = 100) 45,000
40,000 38365.620
35,000
32870.437 32213.524
30,000 27066.980
25,000
20431.467
20150.543 20051.126
20,000
18215.673
17202.818 15741.500
15,000
13135.129
13040.343
11619.654
11305.936
10932.699
9684.112
9064.017 8757.242
10,000 8697.342
7959.457
7832.157
7474.075
7290.520
6777.350
6249.245
5930.807
5731.045
5481.483
5473.872
5329.995
5315.204
4963.232
4718.199
4491.996
4386.178
4167.607
4157.929
3999.991
3812.983
3648.537 3625.151
5,000 3353.766
3248.541
3235.529
3007.346
2985.454
2888.247
2885.739
2847.637
2727.629
2652.683
2585.987
2170.347
2149.243
2038.589
1831.763
1809.935
1807.894
1688.723
1539.688
1374.673
1177.514
1070.415
672.148
576.474 248.205 0
Q4 '13 Q4 '14 Q4 '15
Liechtenstein based on Q4 2012 = 100 and Croatia based on Q4 2013 = 100, Malta: one of the operators was not able to submit data on post-paid volumes
68 BoR (16) 160
Figure 42: Retail data traffic Index (prepaid+postpaid) Q1 2016 (Q1 2008 = 100)
60,000 56044.463
55,000 54330.019
50,000
45,000 44427.280 40661.156
40,000 37883.295
35,000
32488.194
30533.150
29995.357
29972.261 29380.144 30,000 28677.089
25,000 24566.085
21793.942
21573.381 21550.642
20,000 17722.621
17220.098
17125.307
16701.312
15343.482
15330.746 13298.613
15,000 12850.560
12430.503
12129.938
12085.944
11695.418
11552.418
11325.065
10795.443
10607.221
9889.052
9557.951
8943.745
8348.693 7996.920
10,000 7968.458
7222.030
7059.981
6729.021
6538.235
6522.345
6440.769
6349.634
6046.460
5938.076
5471.135
5116.235
5086.608
4552.701
4468.610
4114.818
3948.106
3311.563
3072.945
3038.299
3030.085 3003.497
5,000 2859.492
2424.712
2147.615
1416.229
1265.609
711.137
659.342 250.205 0
Q1 '14 Q1 '15 Q1 '16
Switzerland based on Q1 2009 = 100, Liechtenstein based on Q1 2013 = 100 and Croatia based on Q1 2014 = 100, Malta: one of the operators was not able to submit data on post-paid volumes
69 BoR (16) 160
5.4. Wholesale roaming (outbound): Agreements applying Article 3 of the Roaming Regulation
70 BoR (16) 160
Figure 43: Wholesale averages outbound roaming: Voice: Agreements applying Article 3 Roaming Regulation € 0.18
€ 0.16 0.167 0.159
€ 0.14 0.146
0.130 € 0.12 0.128 0.121
€ 0.10 0.108 0.102
€ 0.08 0.082
0.070 € 0.06 0.065
0.052 € 0.04
€ 0.02
€ 0.00 Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15 Q2'15 Q3'15 Q4'15 Q1'16
price per actual min EU/EEA Price Cap
71 BoR (16) 160
Figure 44: Wholesale averages outbound roaming: SMS Agreements applying Article 3 Roaming Regulation 0.05 €
0.05 €
0.043 0.04 € 0.040 0.038 0.04 € 0.036 0.035
0.03 € 0.031
0.03 € 0.026 0.026
0.023 0.023 0.02 € 0.022 0.019 0.02 €
0.01 €
0.01 €
0.00 € Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15 Q2'15 Q3'15 Q4'15 Q1'16
Price per SMS EU/EEA Price Cap
72 BoR (16) 160
Figure 45: Wholesale EEA average outbound roaming: DATA, Agreements applying Article 3 Roaming Regulation €0.25
€0.20 0.211
€0.15
0.137 0.125 0.125
€0.10 0.111 0.095
0.080 0.071 €0.05 0.046
0.030 0.028 0.030
€0.00 Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15 Q2'15 Q3'15 Q4'15 Q1'16
Price per MB - EU/EEA Price Cap
73 BoR (16) 160
List of respondents Operators that provided data for the period 1 October 2015 – 31 March 2016: Denmark Austria Hi3G Denmark A1 Telekom Austria TDC ATK Telenor HoT Telekom TeliaDanmark Hutchison 3G Austria Lycamobile Estonia Mass Response AS EMT Russmedia Elisa Eesti Tele2 OÜ Top Connect T-Mobile Austria TELE 2 Eesti
Belgium Finland Belgacom Mobile Ålands Telekommunikation KPN Group Belgium (Base DNA Orange Belgium Elisa Corporation TeliaSonera Finland Bulgaria Bulgarian Telecommunication Company France (Vivacom) SFR Telenor Bulgaria Bouygues Telecom Mobiltel Orange Caraïbe Orange France Croatia Free Mobile Hrvatski Telekom EI Telecom Vipnet Lycamobile Tele2 SRR
Cyprus Germany Cyta Telefónica Germany MTN Cyprus Telekom Deutschland Primetel Vodafone D2
Czech Republic Greece O2 Family COSMOTE Mobile Moraviatel Vodafone Panafon ČEZ Prodej Wind HellasTelecommunications DH Telecom CYTA Hellas O2 Czech Republic Relax Mobil Hungary SAZKA Telenor Magyarország TERMS T-Mobile Tesco Mobile ČR Vodafone Magyarorszá T-Mobile Czech Republic UPC Vodafone Czech Republic
74
BoR (16) 160
Iceland Luxembourg Online Mobile Nova Transatel Lux. Síminn Vodafone Iceland Malta Melita Mobile Ireland Mobisle Communications (GO Mobile) Eircom Limited/E Mobile Vodafone Malta Hutchison 3G Ireland Meteor Mobile Communications Netherlands Tesco Mobile Ireland KPN Vodafone Ireland Lebara Lycamobile Distribution Italy Tele2 Netherlands Telecom Italia T-Mobile Netherlands Vodafone Vodafone Libertel WIND H3G Norway Poste Mobile Telenor Fastweb Tel Tiscali Phonero ERG Mobile Lyca Digi Italy GREE ICN Poland Lyca Mobile P4 Polkomtel Latvia T-Mobile Polska Bite Latvia Orange Polska LatvijasMobilaisTelefons Tele2 Portugal CTT – Correios de Portugal Liechtenstein NOS Comunicações, S.A Datamobile MEO – Serviços de Comunicações e Salt (Liechtenstein) Multimédia,S.A. Telecom Liechtenstein Vodafone Portugal – Comunicações Swisscom (Schweiz) Pessoais.S.A. LycaMobile Portugal,Lda Lithuania Mundio Mobile (Portugal) Limited BitėLietuva Eurocom Romania Omnitel Telekom RMC Tele2 Orange Romania Teledema RCS&RDS Vodafone Romania Luxembourg Telekom RC Entreprise des postes et télécommunications Post Télécom Slovak Republic Tango O2 Slovakia Orange Communications Luxembourg Orange Slovensko
75 BoR (16) 160
Slovak Telekom
SWAN Mobile
Slovenia
Debitel
Izi mobil Si.mobil T-2 Telekom Slovenije Telemach Tušmobil
Spain Euskaltel Orange TelefónicaMóviles de España Vodafone Yoigo
Sweden Hi3G Access Telenor Sverige TeliaSonera Tele2 Sverige
Switzerland Orange Communications Sunrise Communications Swisscom (Schweiz)
United Kingdom 3 UK O2 UK Everything Everywhere Vodafone UK Tesco Mobile Virgin Mobil
76