BoR (17) 102
International Roaming BEREC Benchmark Data Report April – September 2016
1June 2017 BoR (17) 102
Table of Contents
1. Introduction ...... 3 2. Regulatory evolution ...... 4 3. Methodology for the data collection ...... 6 4. Main Findings ...... 9 5. Charts ...... 13 5.1. Domestic services - ARRPU and consumption patterns ...... 14 5.1.1. Average Retail Revenue per User (ARRPU) ...... 14 5.1.2. Consumption patterns for domestic retail services ...... 16
5.2. The development of Roaming Services ...... 21 5.2.1. Voice roaming services ...... 21
5.2.1.1 RoW retail prices ...... 21 5.2.1.2 Wholesale prices ...... 24 5.2.1.3 Consumption patterns ...... 34 5.2.2. SMS roaming services ...... 47
5.2.2.1 RoW retail prices ...... 47 5.2.2.2 Wholesale prices ...... 49 5.2.2.3 Consumption patterns ...... 58 5.2.3. Data roaming services ...... 65
5.2.3.1 RoW retail prices ...... 65 5.2.3.2 Wholesale prices ...... 67 5.2.3.3 Consumption patterns ...... 77 5.3. Wholesale roaming (outbound): Agreements applying Article 3 of the Roaming Regulation ...... 83
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1. Introduction
This BEREC Benchmark Report on International Roaming (the “Report”) presents the results of the 18th round of data collection on European international roaming services undertaken by the Body of European Regulators for Electronic Communications (BEREC). The Report covers the period 1 April - 30 September 2016, i.e. the 2nd and 3rd quarter 2016. The Report also includes data from previous rounds of data collection conducted by BEREC and its predecessor, the European Regulators Group (ERG), to provide context for the current figures. The earliest data is from the 2nd quarter 2007, when the Roaming Regulation was about to enter into force.
The applicable regulatory framework for this data collection is Roaming Regulation (EU) No. 531/2012, as amended by Regulation (EU) No. 2120/20151, applied in the European Union (EU)2, which includes new requirements for the retail and wholesale regulated tariffs for voice, SMS and data roaming. For the 18th Benchmarking exercise, significant changes were made to meet these new requirements. This was considered necessary, as the TSM Regulation incorporates substantial changes to the Roaming Regulation, which leads to the new roaming regime. In addition, according to Article 19 paragraph (4) of the Roaming Regulation (EU) No. 531/2012 as amended by Regulation (EU) No. 2120/2015, BEREC is obliged to regularly collect data from national regulatory authorities (NRAs) on the development of retail and wholesale charges for regulated voice, SMS and data roaming services. Those data are used to assess the competitive developments in the Union-wide roaming markets and are notified to the Commission at least twice a year. Furthermore, there is a new requirement for BEREC to report regularly on the evolution of pricing and consumption patterns in the Member States for both domestic and roaming services and the evolution of actual wholesale roaming rates for unbalanced traffic between roaming providers.
BEREC is coordinating this process of data collection by pursuing the following objectives:
simplifying the process not only for NRAs as BEREC acts as a central point for the data collection, but also for the Commission, as the data are received from a single source and following uniform data processing;
coordinating the procedures of individual NRAs, as the data collection exercise uses a single and commonly agreed data collection model, and the process is synchronised and based on the same collection periods. BEREC consults the market players and the Commission before finalising the data collection templates;
providing, as far as possible, a common response to the different questions posed during the collection process by operators and NRAs, as BEREC serves as the forum where these questions are commonly debated and addressed.
1 Regulation (EU) No. 2120/2015, hereinafter ‘TSM Regulation‘, available at: http://eur- lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32015R2120 2 The amendments where incorporated in the EEA agreement 29 April 2016, but did not enter into force for the EEA/EFTA countries Norway, Liechtenstein and Iceland since the three countries had made reservations for approval by their respective Parliaments. However, in Norway the Electronic Communications Regulation was changed, and the amendments entered into force 1 June 2016
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2. Regulatory evolution
The ERG initially worked on the long-standing issue of high prices for international roaming services. Following its creation in January 2010, BEREC took over responsibility for this work from ERG.
The 2007 Regulation
In 2005, ERG undertook a study on international roaming that concluded that the EC Regulatory Framework did not provide the necessary tool-kit for NRAs to tackle the problems identified. ERG wrote to the Commission in December 2005 highlighting its concerns.
After significant debate, the first Regulation on international roaming services was published on 29 June 2007. The primary provisions capped wholesale and retail charges for voice calls under Eurotariff and set a number of transparency provisions to help to ensure that consumers were well informed. The provisions of the Regulation entered into force at different times, with retail and transparency provisions taking full effect by the end of September 2007 and wholesale provisions calculated annually from the end of August 20073.
The 2009 amended Regulation
On 7 May 2008, the Commission launched a public consultation on the functioning of the 2007 Regulation. ERG’s views expressed in response to the consultation were substantially reflected in the Commission’s legislative proposals,4 published on 23 September 2008, to extend the 2007 Regulation in duration and scope.
On 22 April 2009, the European Parliament adopted Regulation (EC) No. 544/2009 at first reading, with a view to amending Regulation (EC) No. 717/2007. Subsequently, on 8 June 2009, the Council of EU Telecoms Ministers formally adopted the new EU roaming rules approved by the European Parliament. The definitive text of Regulation (EC) No. 544/2009 was published in the Official Journal of the European Union on 29 June 20095,6.
In particular, the Regulation introduced the following measures related to price control, applicable from 1 July 2009 to 30 June 2012:
an extension of wholesale and retail price regulation for voice services, with yearly decreases in the levels of the caps;
price regulation of SMS roaming services at both the wholesale and retail level;
price regulation of data roaming services at the wholesale level.
And from July 2010 to June 2012:
3 In Norway and Iceland the 2007 Regulation was in force from the end of 2007 to the 2nd quarter 2010. 4 http://ec.europa.eu/information_society/activities/roaming/docs/regulation/reg_en.pdf 5 http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:167:0012:0023:EN:PDF 6 From the 3rd quarter 2009 to the 1st quarter 2010, Regulation 544/2009 applied in the EU while the first Roaming Regulation (EC) No. 717/2007 remained in force in Norway, Iceland and Liechtenstein, with slightly higher voice caps, no SMS caps and no wholesale data cap.
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retail transparency measures to protect consumers from “bill shock” when data roaming.
The 2012 Regulation
On 29 June 2010, the Commission published an interim report7 on the functioning of the 2009 Regulation. The Commission’s Digital Agenda for Europe8 also included a target for roaming, where ‘the difference between roaming and national tariffs should approach zero by 2015’.
In accordance with the 2009 Regulation, BEREC provided advice to the Commission on the functioning of the Regulation and future regulatory options in its December 2010 Report9, supplemented by its February 2011 response to the Commission’s public consultation10.
The Commission then published a full review of the functioning of the Regulation and legislative proposals for a new Regulation in July 201111.
On 30 May 2012 the Council of the European Union approved the International Roaming Regulation III12, which entered into force on 1 July 201213.
The Regulation introduced the following measures, applicable from 1 July 2012:
an extension of wholesale and retail price regulation for voice and SMS with yearly decreases in the levels of the caps until 30 June 2014 with those caps to remain in force until 30 June 2022 for wholesale services, and until 30 June 2017 for the Eurotariffs, subject to a further review by 30 June 2016;
an extension of wholesale price regulation for data with yearly decreases in the levels of the caps until 30 June 2014 with those caps to remain in force until 30 June 2022;
price regulation of data roaming services at the retail level with a yearly decrease in the level of the cap until 30 June 2014 with the cap to remain in force until 30 June 2017, being subject to a further review by 30 June 2016;
the obligation for MNOs to meet all reasonable requests for wholesale roaming access, which comprises direct wholesale roaming access and wholesale roaming resale access under the rules set out in the Roaming Regulation. The Regulation also included provisions on the separate sale of roaming services which entered into force on 1 July 2014.
The 2012 Regulation as amended by Regulation (EU) No. 2120/2015
On 3 April 2014, the European Parliament (EP) took up the position, within the framework of the procedure for the adoption of a Regulation for a European Single Market for Electronic
7 http://ec.europa.eu/information_society/activities/roaming/docs/interim_report2010.pdf 8 http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2010:0245:FIN:EN:PDF 9 http://erg.eu.int/doc/berec/bor_10_58.pdf 10http://ec.europa.eu/information_society/activities/roaming/docs/cons11/Berec.pdf 11http://ec.europa.eu/information_society/activities/roaming/index_en.htm 12http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2012:172:0010:0035:EN:PDF 13 With regard to the EEA EFTA countries, it must be noted that the Roaming Regulation applies in these countries as from 7 December (Norway and Liechtenstein) and 21 December (Iceland) 2012.
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Communications (TSM Regulation), to abolish retail roaming surcharges in order to allow customers to “Roam Like at Home” (RLAH) with a fair use limit.
Regulation (EU) No. 2015/212014, adopted by the European Parliament on 27 October 2015 and published in the Official Journal of 26 November 2015, includes amendments to Roaming Regulation No. 531/201215, the main one being the principle of Roam-Like-At-Home, i.e. requiring roaming providers not to levy any surcharge in addition to the domestic retail price on roaming customers as of 15 June 2017 (RLAH tariffs). But the Roaming Regulation allows providers to add a surcharge for regulated roaming services in addition to the domestic price during the transitional period (30 April until 14 June 2017). Furthermore, similar to the provisions set out in the third Roaming Regulation, roaming providers can also offer alternative roaming tariffs as an alternative to RLAH and RLAH+16 and customers may deliberately choose those alternative tariffs.
The amendments to the Roaming Regulation resulted in an update of the BEREC Benchmark Report and the current Report includes RLAH, RLAH+, fixed period tariffs and alternative tariffs offered by operators. 3. Methodology for the data collection
Because of the broad scope and complexity of the new requirements stemming from the TSM Regulation, new key indicators have been developed for the data collection. In addition, while the results are derived from the same questionnaire, the methodology used for some data from these new key indicators can differ between countries for a number of reasons, particularly relevant are the following:
Differences in the methods used by operators to allocate volumes for the different roaming services. For instance, complex tariff structures in which different roaming plans apply (for example after exceeding roaming limits, the user is automatically switched to a different roaming tariff plan) can affect the interpretation of the results since there is not an harmonized methodology among operators for allocating the volumes between the different types of services (RLAH, RLAH+, fixed periodic tariffs and/or alternative tariffs).
Difficulties in estimating the actual revenues for the roaming services. Most of the operators provide domestic bundled services and it is therefore difficult i) to estimate how much of the bundle the user used for roaming services and ii) to allocate revenues to the domestic individual services (e.g.: fixed voice, mobile, internet, TV). Therefore, in the report all revenues resulting from bundled services are allocated to domestic services regardless of whether the service is provided in the domestic network or in a visited network.
Therefore, the results presented in the Report should be read with the aforementioned caveats in mind and taking into account the operators’ problems with data reporting. The development of a proper methodology to present comparable characteristics of EU/EEA international
14 Available at: http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32015R2120 15 Available at: http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32012R0531 16 RLAH + allows the roaming provider to apply a surcharge in addition to the domestic retail price during the transitional period (from 30 April 2016 until 14 June 2017)
6 BoR (17) 102 roaming markets is work in progress. Due to the revision of the methodology it may be necessary to revise the current data collection and therefore this report.
The assessment of the international roaming market was based on the requirements set out in Article 19 (4) of the Roaming Regulation. In order to assess the competitive developments in the Union-wide roaming markets, BEREC has to regularly collect data from national regulatory authorities on the development of retail and wholesale charges for regulated voice, SMS and data roaming services. On the basis of the collected data, BEREC also has to report regularly on the evolution of pricing and consumption patterns in the Member States for both domestic and roaming services and the evolution of actual wholesale roaming rates for unbalanced traffic between roaming providers.
While the changes to the Roaming Regulation refer to the RLAH regime, these requirements are applicable from 17 June 2017 and the current Report includes RLAH tariffs offered by the operators prior to the date set out in the Roaming Regulation. In this context, it is necessary to underline that the RLAH offers may include different restrictions or ‘add-ons’. BEREC notes that there is much variation in how such offers are provided which resulted in monitoring general consumption patterns. A further assessment of RLAH tariffs within the Roaming Regulation framework will be considered in the future BEREC Reports.
Legislative amendments were also made to address the transitional period from 30 April 2016 until 14 June 2017. Article 6f (2) of the Roaming Regulation allows providers to add a surcharge for regulated roaming services in addition to the domestic price during the transitional period (RLAH+ tariffs). Where a roaming provider applies a surcharge for the consumption of regulated retail roaming services, the sum of the domestic retail price and any surcharge applied must not exceed the price cap set out in Article 6e (1) (b). For calls received, which are not charged domestically, Article 6e (1) (c) provides that any surcharge applied shall not exceed the weighted average of the maximum mobile termination rates set out in the Implementing Act17. For calls made, SMS sent and data used, Article 6e (1) (a) provides that any surcharge must not exceed the wholesale caps, which are currently 5 cents per minute, 2 cents per SMS and 5 cents per MB respectively18. Due to the complexity of such tariffs and operators reporting capabilities, the current BEREC Benchmark Report includes an assessment of RLAH+ tariffs with respect to consumption patterns.
The Roaming Regulation allows tariff packages which provide roaming customers with a per diem, or any other fixed periodic roaming charge (hereinafter "fixed periodic roaming tariff") and which contain a certain volume of regulated roaming services (Article 6e (1), subparagraph 4). Therefore, operators can offer fixed periodic roaming tariffs with a volume allowance as an option to their customers during the transitional period in addition to the regulated roaming tariffs. This means that these fixed periodic roaming tariffs cannot be the only tariff option available to roaming customers. A fixed periodic roaming tariff complies with Article 6e (1) Roaming Regulation - and should not be treated as an alternative tariff pursuant to Article 6e (3) - on condition that the consumption of the full amount of that volume leads to a unit price for regulated roaming calls made, calls received, SMS messages sent and data roaming services which does not exceed the sum of the domestic retail price and the maximum
17 Pursuant to Regulation (EU) No. 531/2012 the Commission is to review the weighted average of maximum mobile termination rates across the Union annually, available at: http://eur- lex.europa.eu/legal-content/EN/TXT/?uri=uriserv%3AOJ.L_.2015.331.01.0007.01.ENG 18 The prices do not include VAT.
7 BoR (17) 102 applicable surcharge as set out in 6e (1) first subparagraph. Fixed periodic roaming tariffs are sometimes linked to other roaming tariff plans (for example after the caps of the domestic FUP are reached, the value of the roaming price is a daily tariff). As different tariffs are applied this results in some operators having problems to split traffic and revenues between roaming tariff plans. Due to this fact, this Report assesses the consumption patterns related to the fixed periodic tariffs.
BEREC also has to report about the evolution of actual wholesale roaming rates for unbalanced traffic between roaming providers. This requirement is also reflected in the current BEREC Benchmark Report.
Furthermore, BEREC also reports about the evolution of pricing and consumption patterns in the Member States for domestic services. The BEREC Benchmark Report was also changed in view of this requirement.
Over 184 providers of international roaming services provided information for this Report. This number includes virtually all of the mobile network operators in the EU and in Norway, as well as a significant number of MVNOs that provide EEA roaming services. BEREC estimates that this covers around 95% of EU consumers using international roaming services today.
Considering the aforementioned difficulties in obtaining reliable data, for some indicators, there is a limited number of countries which have opted for not supplying the data relative to those indicators. This is not at all unusual for a comprehensive data collection of this type. In most cases the NRA was able to work with the company to resolve or alleviate the problem. In other cases, where system upgrades are necessary to comply with the new format of the data collection, the operator was asked to provide the best possible estimate currently available and to complete upgrades in time to provide high quality data for the next data collection. Some NRAs expressed major data quality challenges at the national operators’ level as well as the use of different reporting systems by operators. In this context, the terminology for some elements of the questionnaire will be clarified in order to allow operators to make the necessary changes in the reporting systems19.
At the wholesale level, operators often receive discounts based on variables like volume of traffic, calculated at the end of a 12-month period. When providing data for these reports, operators may estimate the effect of such discounts on data for each quarter. Because the actual discount may vary from the estimate, there may be an apparently ‘anomalous’ result for the quarter when the discount is actually applied. This should be kept in mind when comparing wholesale figures for different quarters in the same year.
In a few cases the number of operators changed, which may cause an apparent change in prices between quarters. This can also lead to strong volume changes.
When wholesale prices are above the price caps, in most cases the reason is that the average price to comply with the Regulation is the annual price and not a quarterly one, and in such
19 ANACOM took the option not to ask the operators to adapt their systems before a common set of consistent assumptions is defined to be applied in all the countries for allocating revenues to roaming services and to mobiles domestic services and to allocate volumes for the different roaming tariff types. UK were unable to provide data for some specific indicators due to the impact of the changes in the request form. The missing wholesale data will be verified during the next data collection.
8 BoR (17) 102 cases some quarters compensate for others. Another reason may also be inaccuracies in reporting for the data collection itself.
For ease of comparison, the Euro is used throughout this Report. Within the EEA, currency fluctuations between the Euro and other national currencies are likely to have affected the average prices reported for EEA countries outside the Euro zone.
All retail prices included in the charts below exclude VAT. They are an average of prices paid by postpaid and prepaid tariff plan customers. All averages are based on billed minutes of voice calls or billed megabytes of data, unless expressly stated otherwise.
With regard to wholesale roaming resale access according to Article 3 (4) of the Roaming Regulation, MNOs may charge fair and reasonable prices for components not covered by para. 3. Thus prices may be higher than the price caps given in Article 7 (1). Some data also include volumes and tariffs coming from roaming in non-EU countries in Europe. It should also be noted that the average wholesale roaming voice tariff for agreements applying Article 3 of the Roaming Regulation might be above the cap because the calculation is based on actual minutes (the Regulation permits to invoice 30 seconds for calls that are shorter).
The EU Roaming Regulation also applies to the EEA EFTA States Norway, Iceland and Liechtenstein.
In addition, Switzerland contributed to the data collections, although the 2007, 2009 and 2012 Roaming Regulation is not applicable there20. 4. Main findings
The information gathered by BEREC continues to show a good level of compliance with the Roaming Regulation in EU Member States.
Wholesale rates
At the wholesale level, the voice, SMS and data roaming charges set between operators are in line with the declining regulated average caps. Some countries reported average prices slightly above the price caps.21
The applicable price caps and the related EEA average prices during the data collection period were:
Q2 2016 Q3 2016 Service at wholesale level (no VAT) EEA Price EEA Price Cap Average Cap Average Wholesale voice (€c/minute) 5 2.921 5 2.905 Wholesale SMS (€c/SMS) 2 0.919 2 0.868 Wholesale data (€c/MB) 5 0.961 5 0.954
20 Figures from Switzerland are excluded from both “EEA” and “EEA EFTA” averages. 21 The reasons for most such cases are explained in the Methodology chapter. Moreover, NRAs are monitoring compliance with the provisions of the Regulation to gather further information on possible reasons for reported prices that are higher than the caps. BEREC will keep monitoring this issue closely.
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Retail domestic prices (ARRPU)
BEREC has analysed the retail domestic prices and found that it is hard to disaggregate the different mobile communications services since they are often provided as part of a bundle. Operators are finding it difficult to organize their revenue data by individual service categories (ISCs), such as fixed telephony, mobile telephony, fixed broadband and others. Bundles challenge this practice as ISCs require allocating bundle revenues to their components. Therefore, BEREC examined the alternative of presenting data on the evolution of ARRPU. However, in the context of the BoR (16) 33 BEREC Report on the wholesale roaming market it was emphasized that the ARRPU depends on many different parameters (volumes, handset subsidies, sensitivity to the number of active SIM cards, etc.). In general, the ARRPU is quite a weak index for comparing domestic price levels. Further conclusions on price levels of mobile communications services can be made only by a thorough review of retail prices for mobile communications services. For the calculation of ARRPU, BEREC used the data submitted by operators22. The domestic monthly ARRPU for Q3 2016 varies considerably between the countries, ranging from € 1.286 per month to € 32.204 per month, with a weighted EEA average of € 8.697, see Figure 1. Disproportion between individual ARRPU´s could be caused by different methodologies used by operators.
Wholesale rates for calls made
At the wholesale level (Figures 10 -11), the EEA average Eurotariff was 2.921 Euro cents in Q2 2016 and 2.905 Euro cents in Q3 2016 compared to a cap of 5 Euro cents. The regulation has led to a constant reduction in the average EEA wholesale prices for intra-EEA roaming voice calls (Figure 12). BEREC also assessed also the prices for balanced and unbalanced traffic (Figure 8 – 9). The EEA average wholesale price for balanced traffic was 3.214 Euro cents during Q2 2016 and 3.130 Euro cents during Q3 2016. Meanwhile, the EEA average payments for unbalanced traffic were at 2.748 Euro cents during Q2 2016 and 2.841 Euro cents during Q3 2016.
Wholesale rates for SMS
At the wholesale level, the 2012 Regulation led to a reduction in the average EEA SMS price (Figures 30 - 35) to 0.919 Euro cents in Q2 2016 and 0.868 Euro cents in Q3 2016. In comparison, the EEA average price was 13.314 Euro cents in Q2 2009, before the 2009 Regulation came into force. The average price for the balanced traffic was 1.099 Euro cents in Q2 2016 and 1.102 Euro cents in Q3 2016. Over the same time, the average price for the unbalanced traffic was 0.790 Euro cents in Q2 2016 and 0.788 Euro cents in Q3 2016.
Wholesale rates for data
At the wholesale level, the average data cap of 5 Euro cents in Q2 2016 and Q3 2016 applies in the EEA under the 2012 Regulation. The EEA average price for wholesale data (Figures 47 - 48) fell to 0.961 Euro cents per MB in Q2 2016 and 0.954 Euro cents per MB in Q3 2016, compared to € 1.812 Euro cents and € 1.690 Euro Cents in Q2 2015 and Q3 2015. In the
22 The monthly ARRPU was calculated per country by dividing retail revenues (i.e total revenues related to mobile voice, SMS and data traffic. Any other type of revenue, such as those originating from mobile devices, subscription fees to services etc. are not included) in the respective quarters with the total number of domestic and roaming subscribers per country within the same period and dividing it by 3.
10 BoR (17) 102 context of the wholesale inbound roaming costs, the EEA average cost of handling the balanced traffic was 1.259 Euro Cents per MB in Q2 2016 and 1.233 Euro Cents per MB in Q3 2016, whereas the EEA average price for handling the extra traffic was € 0.869 Euro Cents per MB in Q2 2016 and € 0.892 Euro Cents per MB in Q3 2016 (Figures 45 – 46).
Wholesale agreements (Article 3)
In the case of wholesale agreements based on Article 3 of the Roaming Regulation, only some operators submitted these data. BEREC’s International Roaming Compliance Report23 showed that operators negotiated roaming services at the wholesale level individually and that the provision of such services was based on commercial agreements. Some light MVNOs as well as resellers stated that these services continued to be provided on the basis of the existing contracts with national host MNOs.
Rest of the world (RoW) retail prices
With regard to ‘Rest of World’ retail voice roaming calls (Figures 6 - 7), the EEA average RoW tariff for calls made was 61.149 Euro cents in Q2 2016 and 58.025 Euro cents in Q3 2016. The EEA average prices for calls received are given in Figure 7. Receiving calls when roaming outside the EEA area cost 35.968 Euro cents in Q2 2016 and 26.473 Euro cents in Q3 2106. At the same time, data from the operators reveals that the average price for data consumption outside EEA (Figure 44) cost 34.340 Euro cents per MB in Q2 2016 and 23.422 Euro cents per MB in Q3 2016.
EEA roaming consumption patterns
In respect of EEA volumes of voice, SMS and data roaming services (Figures 21 - 22, 27 – 28, 42 – 43 and 58-59), one particular issue stands out which is the significant difference between these services. While volumes for voice and SMS services show a minimal or small increase from 2012 (1.5 times for calls made, 1.6 times for calls received and 0.8 times for SMS sent comparing Q3 2015 and Q3 2012), data service volumes increased up to around 17.8 times in Q3 2016 compared to Q3 2012 corresponding quarters24.
The data shows that the consumption patterns and the used roaming tariff plans vary significantly between Member States (Figure 17 – 19). The minutes generated under RLAH+ tariffs account for the majority of voice traffic. Nevertheless customers opted for the RLAH tariffs and in Q3 2015, 29.00 % of minutes of calls made and 18.10 % of minutes of calls received were generated by subscribers of RLAH tariffs (Figures 17-18 and 23 - 24). For text messages sent while roaming within EEA countries. RLAH tariffs accounted for 33.75 % of the total volume in Q3 2016 (Figures 38-39). There is a significantly different trend in the case of data roaming services. In Q3 2015 around 41.92 % of data traffic was based on the RLAH
23 BEREC International Roaming Compliance Report (Regulation (EU) No 531/512 of the European Parliament and of the Council of 13 June 2012 on roaming), the link: http://berec.europa.eu/eng/document_register/subject_matter/berec/reports/1482-berec-international- roaming-compliance-report-regulation-eu-no-531512-of-the-european-parliament-and-of-the-council- of-13-june-2012-on-roaming 24 It should be noted that the results displayed in the charts might take into account values from a different number of operators that submitted data in the relevant quarters. In this Report Croatia is also included which could affect total volumes as well.
11 BoR (17) 102 data tariff while roaming (Figures 54-55)25. However, these results must be analysed with considerable caution due to the difficulties to split roaming traffic related to the tariff plans introduced under the new roaming regime (as explained in the Methodology chapter).
The average number of roaming call minutes, SMS and data consumption are given in Figures 20, 26, 41, 57. The average EEA subscriber spent only 8.8 minutes per month calling other mobile users in Q3 2016. The number of received call minutes for subscribers abroad amounted to 9.5 minutes per EEA average roaming subscriber per month in Q3 2016. Data roaming sessions ranged from 8 to 342 Megabyte per roaming subscriber per month. It should be noted that these figures include business traffic.
25 It must be noted that not all countries provided data for prepaid or postpaid alternative tariffs and care should be taken when comparing percentages with voice and SMS services.
12 BEREC CN (17) 33
5. Charts
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5.1. Domestic services - ARRPU and consumption patterns
5.1.1. Average Retail Revenue per User (ARRPU)
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Figure 1: Domestic service: monthly retail revenue per subscriber (ARRPU) (prepaid+ postpaid)
35
32,752 32,204
30
25 23,982 23,405
20
18,622
18,307
18,019
17,969
16,331
Euro
14,541
14,495 14,401
15 14,067
13,621
13,391
13,279
13,266
13,095
12,362
12,245
12,159
12,156
10,613
10,572
10,520
10,392
10,329
10,186
9,393
9,264 8,944
10 8,821
8,697
8,596
8,332
8,185
6,668
6,657
6,652
6,621
5,009
4,771
4,212
4,173
4,118
4,072
4,022 4,023 3,933
5 3,873
3,485
3,330
2,167
2,157
1,333
1,312
1,286 1,274
0
Q2 2016 Q3 2016
EEA average excludes Iceland, Portugal, UK
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5.1.2. Consumption patterns for domestic retail services
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Figure 2: domestic calls made Average number of minutes per month per subscriber (prepaid+ postpaid) Q2 and Q3 2016
250
216,266
208,295
204,907
202,915
201,936
199,571 192,876
200 192,746
186,010
184,587
180,640
179,465
166,149
160,775
159,719
158,747
157,063
155,621
154,108
154,069
153,831
153,723
153,268
151,884
148,810 142,968
150 141,242
138,121
134,501
132,479
131,232
130,156
126,523
125,120
120,631
118,538
118,017
116,956
116,096
113,155
112,898
110,861
108,246
107,061
105,739
105,079
104,694
103,326
102,078
98,818
95,238 92,002
100 91,970
84,753
61,291
56,912
48,797
47,605 47,439 50 45,828
0
Q2 2016 Q3 2016
EEA average excludes Iceland, UK
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Figure 3: domestic calls received Average number of minutes per month per subscriber (prepaid+ postpaid) Q2 and Q3 2016
250
212,132 203,126
200
186,262 170,990
150 145,906
137,231
136,763
128,004
126,501
125,656
124,714
121,780
121,744
118,309
117,125
115,165
115,019
114,668
113,393
108,582
107,496
107,439
106,933
105,690
103,686
102,945
100,411
99,729
99,465
98,752
97,532
97,318
92,168
91,930 91,728
100 91,680
88,400
88,074
85,645
84,357
75,989
71,336
69,345
68,255
67,885
61,428
54,562
51,022
42,548 41,573
50 41,379
40,245
36,726
35,089
34,986
34,332
29,146
28,760
14,547 11,785
0
Q2 2016 Q3 2016
EEA average excludes Iceland, UK
18 BoR (17) 102
Figure 4: domestic SMS Average number of SMS per month per subscriber (prepaid+ postpaid) Q2 and Q3 2016
200 181,126
180 162,038
160 140,371
140 135,873
120 113,402
108,640 103,028
100 94,398
85,720
85,036
84,514
84,402
84,251
83,799
80,957
78,603
78,461
76,540
75,413
74,088 73,882
80 73,485
59,602
59,239
56,795
53,491 53,264
60 53,011
52,019
51,372
50,811
50,181
48,235
47,911
45,465
44,623 38,779
40 36,374
26,472
25,334
20,688
19,642
18,428
17,915
16,266 14,893
20 13,223
11,963
11,745
11,737
8,825
8,815
8,548
6,819
3,611
3,436
2,634 2,513 0
Q2 2016 Q3 2016
EEA average excludes Iceland, Spain, UK
19 BoR (17) 102
Figure 5: domestic data services Average consumption per subscriber per month (Gb, prepaid+ postpaid) Q2 and Q3 2016 10
9 8,809
8 7,720
7
6
5
4,554 3,915
4 3,654
3,558
3,225
3,186 3,126
3 2,741
1,995
1,881
1,838 1,795
2 1,651
1,552
1,349
1,258
1,153
1,142
1,055
1,030
0,984
0,964
0,938
0,874
0,833
0,826
0,773
0,772
0,748
0,728
0,701
0,691 0,683
1 0,652
0,640
0,584
0,561
0,557
0,555
0,535
0,522
0,503
0,492
0,482
0,476
0,436
0,419
0,411
0,401
0,400
0,398
0,346
0,340
0,330
0,250 0,172 0
Q2 2016 Q3 2016
EEA average excludes Iceland, Sweden, UK
20 BoR (17) 102
5.2. The development of Roaming Services
5.2.1. Voice roaming services
5.2.1.1 RoW retail prices
21 BoR (17) 102
Figure 6: RoW Average retail price per minute for RoW roaming voice calls made (billed minutes, prepaid+ postpaid) Q2 and Q3 2016 350
300 291,209 eurocents
250
200
175,497
171,486
168,622
164,665
142,155 137,570
150 135,957
131,302
127,541
113,977
110,767
109,473
101,281
99,533
91,458
90,801 89,474
100 88,344
84,443
77,129
72,701
66,201
64,464
63,386
63,093
63,063
61,149
58,025
54,697
52,238
46,318
45,080 44,465
50 43,953
32,859
31,451 30,349
0
Q2 2016 Q3 2016
EEA average excludes Cyprus, Estonia, France, Greece, Iceland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Sweden, UK
22 BoR (17) 102
Figure 7: RoW Average retail price per minute for RoW roaming voice calls received (billed minutes, prepaid+ postpaid) Q2 and Q3 2016
180 160,849
160 eurocents
140 138,297 130,339
120
100 95,647
86,071
83,503
79,375 77,452
80 73,624
69,479
67,479
66,393
65,326
62,960
61,769
57,144 55,338
60 53,330
52,015
49,866
49,515
47,386
47,333
47,263
40,547 36,911
40 35,968
29,455
28,293
26,473
26,240
25,530 15,929
20 14,730
12,242
8,946
7,935 5,733
0
Q2 2016 Q3 2016
EEA average excludes Cyprus, Estonia, France, Greece, Iceland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Sweden, UK
23 BoR (17) 102
5.2.1.2 Wholesale prices
24 BoR (17) 102
Figure 8: Average wholesale price per minute for intra EEA roaming voice calls: charges for balanced and unbalanced traffic (wholesale roaming inbound) Q2 2016
12 10,126
10 eurocents
8 6,801
6
5,036
4,789
4,488
4,414
4,331
4,268
4,247
4,171
4,010
3,990
3,976
3,902
3,837
3,747
3,671
3,656
3,621
3,566
3,557
3,552 3,497
4 3,472
3,425
3,402
3,363
3,321
3,316
3,295
3,220
3,214
3,135
3,103
3,094
2,980
2,940
2,890
2,841
2,748
2,674
2,497
2,354
2,285
2,091
2,008
1,992 1,933
2 1,622
1,140 0,183 0
balanced traffic Q2'16 unbalanced Q2'16
While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Cyprus: statistics on revenues have been stated by the providers as received and not as billed therefore revenue received corresponding to other periods with higher rates might be included in the data reported, Norway: the Q2’16 value is based on data from June 2016, Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 10 and 11, EEA average (balanced traffic) excludes Cyprus, France, Iceland, UK EEA average (unbalanced traffic) excludes Cyprus, France, Iceland, UK
25 BoR (17) 102
Figure 9: Average wholesale price per minute for intra EEA roaming voice calls: charges for balanced and unbalanced traffic (wholesale roaming inbound) Q3 2016
12 10,412
10
eurocents 8,999
8
6
5,081
4,966
4,903
4,479
4,440
4,357
4,089
4,037
4,012
3,956
3,852
3,730
3,713
3,680
3,589
3,577 3,565
4 3,494
3,405
3,330
3,309
3,284
3,274
3,190
3,144
3,130
3,032
3,018
3,006
2,968
2,964
2,922
2,908
2,877
2,841
2,748
2,612
2,608
2,578
2,391
2,291
2,149
1,874
1,739 1,625
2 1,584
0,907 0,664
0
balanced traffic Q3'16 unbalanced Q3'16
While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Cyprus: statistics on revenues have been stated by the providers as received and not as billed therefore revenue received corresponding to other periods with higher rates might be included in the data reported, Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 10 and 11 EEA average (balanced traffic) excludes Cyprus, France, Iceland, UK EEA average (unbalanced traffic) excludes Cyprus, France, Iceland, Norway, UK
26 BoR (17) 102
Figure 10: Total wholesale traffic (wholesale roaming inbound) Average wholesale price per minute for intra EEA roaming voice calls Q2 2016
12 10,001
10 9,579 eurocents
8
6 5,453
5,036
5,034
4,772
4,763
4,711
4,661
4,618
4,561
4,464
4,458
4,431
4,372
4,369
4,354
4,327
4,268
4,108
4,094
3,967
3,931
3,895
3,871
3,860
3,859
3,846
3,816
3,783
3,743
3,723
3,709
3,667
3,656
3,604
3,595
3,557
3,545
3,517 3,468
4 3,442
3,388
3,305
3,296
3,295
3,254
3,165
3,139
2,923
2,921
2,826 2,827
2,807
2,802
2,685
2,534
2,532
2,419
2,414
1,956 1,708 2 1,622
0
Q2'15 Q2'16 Price cap
While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Cyprus: statistics on revenues have been stated by the providers as received and not as billed therefore revenue received corresponding to other periods with higher rates might be included in the data reported, Norway: the Q2’16 value is based on data from June 2016, Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 8 and 9 EEA average (Q2 2016) excludes Cyprus, Iceland, Luxembourg
27 BoR (17) 102
Figure 11: Total traffic (wholesale roaming inbound) Average wholesale price per minute for intra EEA roaming voice calls Q3 2016
12 10,049
10 eurocents
8
6
5,256
5,081
5,004
4,779
4,761
4,756
4,746
4,733
4,621
4,479
4,440
4,395
4,390
4,345
4,304
4,212
4,162
4,050
4,014
3,865
3,834
3,822
3,804
3,756
3,744
3,739
3,732
3,637
3,610 3,610
3,604
3,589
3,570
3,565
3,528
3,494 3,451
4 3,435
3,391
3,387
3,296
3,288
3,280
3,274
3,208
3,185
3,161
3,117
3,028
2,999
2,955
2,905
2,820
2,673
2,665
2,317
2,236
2,126
2,086
1,959 1,700 2 1,584
0
Q3'15 Q3'16 Price cap
While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Cyprus: statistics on revenues have been stated by the providers as received and not as billed therefore revenue received corresponding to other periods with higher rates might be included in the data reported, Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 8 and 9 EEA average (Q3 2016) excludes Cyprus, Iceland
28 BoR (17) 102
Figure 12: EEA average wholesale price per minute for wholesale roaming voice calls
60 eurocents
50
46,188 39,331 40
30 27,715
25,035
24,914
24,508
23,988
22,513
22,337
22,256
21,560
21,152
21,046
19,681
19,624 18,251
20 18,241
17,173
16,797
14,986
14,865
12,928
12,706
11,225
10,339
9,297 8,976
10
6,693
6,348
4,980
4,782
3,743
3,715
3,686
3,565
3,214
2,921 2,905
0 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 ' Q4 ' Q1 Q2 Q3 '07 '07 '07 '08 '08 '08 '08 '09 '09 '09 '09 '10 '10 '10 '10 '11 '11 '11 '11 '12 '12 '12 '12 '13 '13 '13 '13 '14 '14 '14 '14 '15 '15 15 15 '16 '16 '16
wholesale voice averages Price cap
29 BoR (17) 102
Figure 13: Average wholesale price per minute in Q2 and Q3 2016 (prepaid+postpaid) RoW traffic 100
90
86,357 eurocents
80 76,889
70 66,399
60 59,165
50
45,632
43,421
43,261 43,117
40
35,574
32,813
32,412
31,674
31,566
30,794 29,876
30
26,280
24,072
22,344
22,291
22,086
21,910
21,361
19,374
19,240
19,103
19,087
19,070
18,909
18,650
18,002
17,988
17,965 17,522
20 17,515
16,408
15,253
15,013
14,821
14,598
14,376
14,316
14,298
14,135
14,062
14,052
13,834
13,743
12,984
12,656
12,537
12,166
10,917
10,075
9,961 9,287
10 9,136
5,767
5,081
2,442
2,324
0,595 0,557 0
Q2 2016 Q3 2016
30 BoR (17) 102
Figure 14: EEA and RoW average wholesale price per minute 16
14,376 eurocents 14 12,984
12
10
8
6
4 3,214 3,130 2,921 2,748 2,905 2,841
2
0 Q2 2016 Q3 2016
RoW traffic balanced traffic total traffic unbalanced traffic
31 BoR (17) 102
Figure 15: Wholesale roaming inbound Proportion of balanced/unbalanced traffic within EEA countries Q2 2016
100% 0,95% 2,70% 11,45% 90% 17,62% 23,18%23,90% 31,28% 29,19% 31,63% 31,72% 29,39% 29,60% 30,44% 80% 42,62% 46,28% 46,77% 51,16% 70% 58,05% 51,23% 67,49% 75,76% 60% 77,04% 100,00%
50% 100,00% 100,00% 100,00% 99,05% 100,00% 97,30% 100,00% 88,55% 69,56% 40% 82,38% 76,82%76,10% 70,81% 68,37% 68,28% 70,61% 68,72% 70,40% 30% 57,38% 53,72% 53,23% 48,77% 48,84% 20% 41,95% 32,51% 24,24% 10% 22,96%
0%
balanced traffic unbalanced traffic
While the measure of balanced/unbalanced traffic should include volumes from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Italy: Operators reported that the splitting balanced/unbalanced traffic has been estimated and no accounting/certified information is available. Portugal: estimates are based on partial information provided by two operators, Norway: the Q2’16 value is based on data from June 2016, EEA excludes Czech Republic, France, Iceland, UK
32 BoR (17) 102
Figure 16:Wholesale roaming inbound Proportion of balanced/unbalanced traffic within EEA countries Q3 2016 100% 2,37% 3,07% 4,61% 4,79%
90% 18,00% 24,78% 21,73% 29,72% 26,94% 35,02% 36,58% 80% 41,61% 40,35% 39,72%40,27% 42,60% 44,90% 46,13% 44,53% 52,38% 70% 73,88% 60% 79,24% 100,00% 91,29% 50% 100,00% 100,00% 100,00% 97,63% 96,93% 95,39% 95,21%
40% 82,00% 75,22% 70,28% 78,27% 73,06% 64,98% 55,10% 63,42% 30% 58,39% 59,65% 60,28%59,73% 57,40% 53,87% 55,47% 47,62% 20% 26,12% 10% 20,76% 8,71% 0%
balanced traffic unbalanced traffic
While the measure of balanced/unbalanced traffic should include volumes from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Italy: Operators reported that the splitting balanced/unbalanced traffic has been estimated and no accounting/certified information is available, Portugal: estimates are based on partial information provided by two operators EEA excludes Czech Republic, France, Iceland, UK
33 BoR (17) 102
5.2.1.3 Consumption patterns
34 BoR (17) 102
Figure 17: Percentage of total minutes of calls made: RLAH, RLAH +, fixed periodic tariff, alternative tariff Q2 2016
100% 0,69% 3,95% 4,15% 8,91% 5,88% 8,61% 8,54% 6,69% 11,00% 11,69% 10,87% 16,09% 90% 19,72% 19,28% 6,65% 4,39% 22,67% 22,07% 16,45% 7,95% 37,93% 26,96% 9,86% 37,66%36,85% 80% 40,29%38,47% 40,81% 38,74%41,66%9,09% 42,99% 45,57% 26,42% 9,71% 4,68% 30,02% 44,24% 70% 59,71% 59,75% 59,77% 16,70%
44,54% 64,65% 60% 5,45% 3,21% 62,21% 8,50% 34,32% 17,51% 50% 71,03% 22,04% 17,70% 25,43% 24,52%15,96%49,45% 19,88% 51,12% 22,09% 36,75% 0,00% 40% 77,66% 80,28%77,14% 0,45% 69,08% 62,14% 51,45% 50,80% 38,29% 30% 45,06% 30,29% 44,83% 28,11%38,20% 20% 39,49% 40,59% 39,80% 40,23% 36,69%36,11% 38,96% 37,72% 28,15% 32,34% 26,23% 25,37%24,48% 10% 21,53% 13,40% 13,32% 10,00% 8,64% 5,17% 6,15% 5,34% 4,18% 0% 0,43% 0,87% 0,50%
RLAH RLAH+ fixed periodic tariff alternative tariff
EEA average excludes Denmark, Finland, Iceland, Portugal, UK Finland: fixed periodic tariff data has been combined with alternative tariff data, RLAH has been combined with RLAH+
35 BoR (17) 102
Figure 18: Percentage of total minutes of calls made: RLAH, RLAH +, fixed periodic tariff, alternative tariff Q3 2016
100% 0,45% 3,57%3,32% 4,05%3,88%3,16% 5,15% 7,82% 10,42% 9,69% 9,53%3,71% 10,45% 12,67% 12,79%2,53%14,59% 15,09% 90% 20,41%13,82% 10,14% 25,03% 25,03%25,95% 9,82% 5,75% 28,35% 34,59%15,65% 32,17% 80% 39,44%37,23% 8,64% 38,02% 38,73% 37,99% 26,01% 3,23% 36,51% 24,11% 15,71% 52,25% 0,82% 53,34% 70% 48,19% 66,34% 5,91%26,15% 60% 33,74% 0,66% 26,72% 34,06% 10,33% 10,38% 69,03% 22,31% 52,19% 18,30% 42,15% 50% 40,19% 68,47% 23,50% 0,00% 87,21% 40% 70,35%82,61% 82,17% 37,88%
68,34% 55,56% 63,20% 65,44% 30% 60,61% 43,33% 39,42% 36,63%45,19% 48,51% 44,46% 44,05% 46,66% 45,52% 20% 43,03% 40,91% 35,99% 32,00% 29,96% 30,17%29,00% 10% 21,00% 21,73% 13,12% 10,70% 6,00% 6,85% 8,33%5,68% 6,49% 0% 0,36% 0,00%0,00% 0,74% 0,55%
RLAH RLAH+ fixed periodic tariff alternative tariff
EEA average excludes Denmark, Finland Iceland, Portugal, UK Finland: fixed periodic tariff data has been combined with alternative tariff data, RLAH has been combined with RLAH+
36 BoR (17) 102
Figure 19: EEA percentage and volumes of total minutes of calls made: RLAH, RLAH+, fixed periodic tariff, alternative tariff (millions of minutes) 100%
15.09%, 372,436 90% 22.07%, 397,430
80% 15.71%, 387,667
70% 16.70%, 300,683
60%
50% 40.19%, 991,669
36.75%, 661,740 40%
30%
20% 29.00%, 715,593 24.48%, 440,910 10%
0% Q2 2016 Q3 2016
RLAH RLAH+ Fixed periodic tariff alternative tariff
37 BoR (17) 102
Figure 20: roaming calls made Average number of minutes per month per roaming subscriber Q2 and Q3 2016
30
27,425
26,776 25,267
25
21,019
20,191
19,820
19,357 19,345
20 18,987
18,448
17,722
17,614
14,477 14,242
15 13,794
13,644
13,441
13,235
12,772
12,543
12,306
12,153
11,948
11,856
10,996
10,905
10,648
10,463
10,411
9,912
9,853
9,766
9,607
9,594
9,418 9,099
10 9,055
8,763
8,529
8,516
8,479
8,326
7,700
7,596
7,517
7,335
7,032
6,984
6,765
6,688
6,641
5,912
5,629
5,535
5,421
4,931 4,518
5 4,488
3,685
3,590 1,982
0
Q2 2016 Q3 2016
Norway: the Q2’16 value is based on data from June 2016 EEA average excludes Iceland, UK
38 BoR (17) 102
Figure 21: Outgoing international roaming traffic Index, intra-EEA roaming calls in Q2 2016 (Q2 2012 = 100, Croatia, Liechtenstein: Q2 2013 = 100) 800
700 668,168 634,037
600
546,073 479,822
500 471,584 451,394
400 386,172
330,881
310,000
306,308
294,940
289,560 282,913
300 269,010
262,317
222,788
219,807
209,120
204,884
203,526
190,339
182,740
182,050
180,596
178,964 175,966
200 167,295
159,281
151,229 151,252
151,415
148,981
146,627
141,476
135,753
135,311
133,223
130,939
128,602
125,303
124,370
122,450
121,154
120,645
118,629
117,749
115,898
112,838
112,187
110,898
108,372
104,070
100,248
100,052
94,793
87,398
84,882 84,275
100 79,986
57,157 21,342 0
Q2 '14 Q2 '15 Q2'16
Norway: the Q2’16 value is based on data from June 2016 EEA average Q2 2016 excludes, Denmark, Iceland, UK
39 BoR (17) 102
Figure 22: Outgoing international roaming traffic Index, intra-EEA roaming calls in Q3 2016 (Q3 2012 = 100, Croatia, Liechtenstein: Q3 2013 = 100)
1 000 984,334
900
800
700
600
516,565 509,736
500 487,627 434,279
400
353,101
343,315
325,988
319,781
295,533
284,670
275,914
275,709 266,299
300 262,222
257,885
255,544
245,535
240,182
229,277
212,847
203,071
181,740
178,898
177,030
173,373
167,963
166,206
165,334 160,912
200 159,710
154,786
154,093
149,993
149,414
148,384
145,188
139,591
139,263
138,819
132,513
124,483
122,274
117,298
111,089
110,602
108,004
107,719
102,141
99,690
97,636
97,028
95,898
96,015
91,690
90,720
89,846
87,715 78,620
100 66,903 35,051
0
Q3 '14 Q3 '15 Q3 '16
EEA average Q3 2016 excludes, Denmark, Iceland, UK
40 BoR (17) 102
Figure 23: Percentage of total minutes of calls received: RLAH, RLAH+, fixed periodic tariff and alternative tariff Q2 2016 100% 1,41% 6,16%3,54% 4,85%5,45% 9,37% 7,90% 8,40% 11,03% 10,39% 13,24% 90% 8,89% 3,73% 18,95% 1,70% 20,85% 4,60% 24,43% 21,56% 22,88% 27,43% 27,84% 5,91% 31,06% 31,19% 30,02% 27,72% 35,77% 34,69% 34,89% 80% 14,28% 0,10% 21,82% 16,58% 40,47% 6,37%6,09% 1,33% 57,78% 9,82% 70% 59,34% 62,12% 12,91% 6,00% 66,08% 6,66% 5,91% 3,20% 0,00% 58,73% 60% 57,98% 84,32% 17,64%32,30% 24,23% 65,67% 38,81% 50% 74,30% 48,56%
84,95% 37,41% 75,15% 0,00% 40% 0,43% 52,32% 53,16% 69,84% 72,16%74,09% 66,43% 68,74% 60,15% 44,36% 20,76% 30% 62,15%62,66%
46,43% 20% 40,00% 40,23% 39,77% 28,49% 35,01%37,88% 31,37% 31,91% 24,70% 21,46% 24,50% 10% 18,03% 14,26% 14,99% 11,74% 11,95% 10,31% 4,75%5,80% 0% 0,71% 1,40% 2,78% 0,67% 0,81%
RLAH RLAH+ fixed periodic tariff alternative tariff
EEA average excludes Denmark, Finland, Iceland, Portugal, UK Finland: fixed periodic tariff data has been combined with alternative tariff data, RLAH has been combined with RLAH+
41 BoR (17) 102
Figure 24: Percentage of total minutes calls of received: RLAH, RLAH+, fixed periodic tariff and alternative tariff Q3 2016 0,88% 100% 1,55% 3,46%3,04% 4,87% 5,87%4,72% 4,93% 9,17% 8,01% 9,23% 7,17% 12,89% 2,03% 11,81% 8,01% 16,38% 1,88% 13,75% 90% 0,88% 9,15%18,62% 17,75%17,50% 5,70% 9,05% 23,16% 4,32% 30,29% 14,20% 24,31% 6,70% 29,69% 34,74% 38,24% 37,57% 38,52% 4,01% 9,68% 80% 21,00% 40,09% 32,89% 6,48% 0,50% 12,16% 5,24% 70% 59,37% 55,79% 5,72% 57,26% 0,00% 0,00%27,66% 60% 47,77% 0,62% 39,05% 21,19% 60,58% 86,79% 53,70% 73,50% 50% 89,52% 45,20% 58,47% 88,53% 35,70% 83,62% 67,25% 85,92% 40% 78,90% 45,98% 48,32% 69,12% 67,26%60,98% 69,22% 62,43% 30% 59,29% 32,49% 48,11% 44,07% 41,50% 20% 39,44% 36,01% 34,99% 27,79% 24,49%25,25% 25,78% 10% 16,40% 18,10% 13,44% 12,33% 9,29% 7,41%9,09% 0% 0,70% 1,59% 3,02% 0,74% 1,16%
RLAH RLAH+ fixed periodic tariff alternative tariff
EEA average excludes Denmark, Finland, Iceland, Portugal, UK Finland: fixed periodic tariff data has been combined with alternative tariff data, RLAH has been combined with RLAH+
42 BoR (17) 102
Figure 25: EEA Volumes and percentage of total minutes calls received: RLAH, RLAH+, fixed periodic tariff and alternative tariff (millions of minues) 100%
13.75%, 362,810 90% 22.88%, 479,620
80% 9.68%, 255,275
9.82%, 205,911 70%
60%
50% 58.47%, 1542,468
40% 52.32%, 1096,950
30%
20%
10% 18.10%, 477,614 14.99%, 314,200
0% Q2 2016 Q3 2016
RLAH RLAH+ Fixed periodic tariff
43 BoR (17) 102
Figure 26: roaming calls received Average number of minutes per month per roaming subscriber Q2 and Q3 2016 50
45
43,030 39,987 40
35 29,794
30
27,759
26,262 23,761
25 23,702
22,875
22,391
22,186
19,899
18,794
18,651
18,606 18,502
20 18,387
18,079
17,963
17,643
17,190
16,948
14,765
14,301 14,088
15 13,985
12,966
10,619
10,177
9,934
9,697
9,688
9,520
9,427
9,291
9,034 8,415
10 8,252
7,613
7,475
7,419
7,348
7,323
7,227
6,970
6,898
6,836
6,704
6,457
6,180
5,893
5,845
5,680
5,191
5,175
5,028
5,000
4,965 4,888
5 3,270
2,682 2,119
0
Q2 2016 Q3 2016
Norway: the Q2’16 value is based on data from June 2016 EEA average excludes Iceland, UK
44 BoR (17) 102
Figure 27: Incoming international roaming traffic Index, intra-EEA roaming calls in Q2 2016 (Q2 2012 = 100, Croatia, Liechtenstein: Q2 2013 = 100) 600
500 422,25
400
371,91
357,19
342,07
334,51
329,76
311,28 306,73
300
250,32
248,38
230,819
229,81
216,77
214,77
202,92
196,34
190,22
186,633 178,85
200 174,98
172,89
172,097
166,08
164,56
164,04
158,067
156,71
154,21
146,79
142,34
140,28
139,90
138,54
135,447
135,45
129,84
127,75
120,12
119,37
119,244
117,58
115,05
112,42
111,98
111,01
109,57
103,76
103,42
102,46
100,47
96,43
94,21
94,10
93,05
91,62
90,15
89,57 84,92
100 76,17
57,76 56,33
0
Q2 '14 Q2 '15 Q2'16
Norway: the Q2’16 value is based on data from June 2016 EEA average excludes Denmark, Iceland, UK
45 BoR (17) 102
Figure 28: Incoming international roaming traffic Index, intra-EEA roaming calls in Q3 2016 (Q3 2012 = 100, Croatia, Liechtenstein: Q3 2013 = 100) 600
500 462,36
400 392,57
347,26
338,66
331,940
321,48
288,18 287,15
300 278,42
270,44
248,34
239,42
229,29
225,02
222,11
209,74
202,99 184,79
200 180,15
172,708
171,58
167,33
165,91
165,71
164,859
164,50
160,35
158,92
156,12
149,132
149,07
148,79
148,39
142,95
142,56
133,66
124,14 124,17
121,35
120,65
118,81
115,73
115,33
114,49
108,38
106,95
100,73
95,53 95,62
89,53
89,24
87,75
84,93
84,49
81,13
80,33 79,57
100 78,64
73,39
72,55 46,18
0
Q3 '14 Q3 '15 Q3'16
EEA average excludes Denmark, Iceland, UK
46 BoR (17) 102
5.2.2. SMS roaming services
5.2.2.1 RoW retail prices
47 BoR (17) 102
Figure 29: RoW Average retail price per SMS for RoW roaming SMS services (prepaid+postpaid) Q2 and Q3 2016
80 69,809
70
eurocents 61,804
60 58,592 54,955
50 43,278
40 38,727
33,948
32,489
32,145
31,466
30,676
28,754 28,059
30 27,888
26,895
26,734
26,295
25,973
25,930
25,710
25,519
24,687
24,558
24,558
24,096
24,082
24,016
23,088
22,731
22,645
22,346
22,059
22,022
21,859
21,725
21,510
21,372
21,007
20,316
20,227
20,097
19,897
19,553
19,326
19,159
18,301
18,142
18,072 17,908
20 17,832
17,107
17,053
16,768
15,336
13,886 13,658
10
2,273 1,360 0
Q2 2016 Q3 2016
EEA average excludes Iceland, Portugal, UK
48 BoR (17) 102
5.2.2.2 Wholesale prices
49 BoR (17) 102
Figure 30: Average wholesale price per intra EEA roaming SMS charges for balanced and unbalanced traffic Q2 2016
3 2,803
3 eurocents
2
1,856
1,709
1,609
1,538
1,467
1,465
1,463 1,437
2 1,409
1,348
1,342
1,315
1,252
1,247
1,217
1,173
1,157
1,154
1,136
1,099
1,067
1,062
1,020
1,019
0,994
0,972
0,960
0,950
0,921
0,912 0,900
1 0,897
0,825
0,798
0,790
0,781
0,707
0,668
0,655
0,615
0,562
0,505 0,474
1 0,441 0,261
0
balanced traffic Q2'16 unbalanced traffic Q2'16
While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Norway: the Q2’16 value is based on data from June 2016, Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 32 and 33 EEA average (balanced traffic) excludes France, Iceland, Luxembourg, UK EEA average (unbalanced traffic) France, Iceland, Latvia, Luxembourg, Norway, UK
50 BoR (17) 102
Figure 31: Average wholesale price per intra EEA roaming SMS charges for balanced and unbalanced traffic Q3 2016
3 2,533
3 eurocents
2
1,756
1,730
1,539
1,531
1,524
1,456
1,436 1,402
2 1,381
1,340
1,322
1,270
1,254
1,253
1,147
1,144
1,135
1,114
1,102
1,061
1,040
1,010
1,006
0,997
0,997
0,992
0,987
0,978
0,970
0,938
0,904 0,891
1 0,890
0,832
0,794
0,788
0,785
0,708
0,664
0,649
0,648
0,597
0,540 0,498
1 0,447 0,120
0
balanced traffic Q3'16 unbalanced traffic Q3'16
While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 32 and 33 EEA average (balanced traffic) excludes France, Iceland, Luxembourg, UK EEA average (unbalanced traffic) France, Latvia, Luxembourg, Norway, UK
51 BoR (17) 102
Figure 32: Average wholesale price per intra-EEA roaming SMS (Total traffic) in Q2 2016
6 5,282
eurocents 5
4
3
2,611
1,845
1,828
1,819 1,813
2 1,789
1,710
1,643
1,635
1,619
1,615
1,554
1,538
1,525
1,497
1,465
1,437
1,430
1,425
1,418
1,414
1,399
1,397
1,386
1,342
1,339
1,293
1,289
1,275
1,274 1,274
1,265
1,193
1,183
1,180
1,171
1,171
1,130
1,127
1,105
1,095
1,094
1,070
1,050
1,050
1,045
0,921
0,919
0,906
0,892
0,888
0,875
0,868
0,864
0,857 0,803
1 0,774
0,741
0,714
0,560 0,508
0
Q2 2015 Q2 2016 price cap
While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Norway: the Q2’16 value is based on data from June 2016, Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 30 and 31 EEA average excludes: Iceland, Luxembourg
52 BoR (17) 102
Figure 33: Average wholesale price per intra-EEA roaming SMS (Total traffic) in Q3 2016
6 5,160
eurocents 5
4
3
1,808 1,805
2 1,803
1,756
1,756
1,685
1,628
1,624
1,619
1,597
1,539
1,524
1,517
1,511
1,492
1,483
1,436
1,418
1,416
1,377
1,377
1,369
1,322
1,322
1,319
1,312
1,291
1,280
1,263
1,255
1,251
1,216
1,167
1,161
1,131
1,125
1,107
1,095
1,073
1,059
1,057
1,026
0,943
0,914
0,891
0,868
0,854
0,844
0,823
0,818 0,788
1 0,782
0,761
0,714
0,707
0,634
0,625
0,607 0,509
0
Q3 2015 Q3 2016 price cap
While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 30 and 31 EEA average excludes: Iceland, Luxembourg
53 BoR (17) 102
Figure 34: EEA average wholesale price per SMS (balanced, unbalanced, total trafiic) 1,2
1,099 1,102 eurocents
1,0 0,919 0,868
0,790 0,788 0,8
0,6
0,4
0,2
0,0 Q2 2016 Q3 2016
balanced traffic total traffic unbalanced traffic
54 BoR (17) 102
Figure 35: Average wholesale price per intra-EEA roaming SMS (Q2 2007 - Q1 2016 - charges to non groups only)
18
16,671
16,509 16,028
16 15,642
eurocents
15,085
15,029 14,672
14 13,617 13,314
12
10
8
6
4,273
4,077
3,993
3,792
3,781
3,775
3,773
3,743
3,733
3,674 3,513
4 3,467
3,017
3,007
2,526
2,338
1,941
1,888
1,680
1,639 1,558
2 1,554
1,342
1,275
1,266
1,216
1,092
0,919 0,868
0
Q2 2011 Q2 2013 Q2 2015 Q2 Q2 Q2 2007 Q3 2007 Q4 2007 Q1 2008 Q2 2008 Q3 2008 Q4 2008 Q1 2009 Q2 2009 Q3 2009 Q4 2009 Q1 2010 Q2 2010 Q3 2010 Q4 2010 Q1 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q3 2013 Q4 2013 Q1 2014 Q2 2014 Q3 2014 Q4 2014 Q1 2015 Q3 2015 Q4 2015 Q1 2016 Q2 2016 Q3 2016
wholesale SMS Price cap
55 BoR (17) 102
Figure 36: Proportion of balanced/unbalanced traffic within EEA countries Wholesale roaming inbound Q2 2016 100% 0,15% 3,01% 14,87% 13,73% 90% 19,73% 18,02% 24,23% 32,26% 33,87% 35,73% 80% 41,27% 47,82% 47,02% 53,03% 70% 60,06% 60,63% 48,38% 63,86% 61,90% 65,22% 62,28% 73,57% 75,68% 60% 79,01% 100,00%
50% 100,00% 99,85% 100,00% 96,99% 100,00% 85,13% 86,27% 40% 80,27% 81,98% 75,77% 67,74% 66,13% 64,27% 30% 58,73% 52,18% 51,62%52,98% 46,97% 20% 39,94% 39,37% 36,14% 38,10% 34,78% 37,72% 26,43% 24,32% 10% 20,99%
0%
balanced traffic unbalanced traffic
While the measure of balanced/unbalanced traffic should include volumes from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Italy: Operators reported that the splitting balanced/unbalanced traffic has been estimated and no accounting/certified information is available, Norway: the Q2’16 value is based on data from June 2016, Portugal: estimates are based on partial information provided by two operators EEA excludes Czech Republic, France, UK
56 BoR (17) 102
Figure 37:Proportion of balanced/unbalanced traffic within EEA countries Wholesale roaming inbound Q3 2016 100% 4,27% 9,98% 14,45% 90% 25,26% 24,84% 26,45% 33,62% 30,43% 80% 40,87% 44,26% 45,06% 45,33% 51,44% 55,12% 55,30% 70% 59,08% 65,33% 69,11% 68,28% 73,18% 70,15% 60% 83,50% 87,80% 84,42% 100,00% 50% 100,00% 100,00% 100,00% 95,73% 90,02% 85,55% 40% 74,74% 75,16% 73,55% 66,38% 69,57% 30% 59,13% 55,74% 54,94% 54,67% 48,56% 44,88% 44,70% 20% 40,92% 34,67% 30,89% 31,72% 26,82% 29,85% 10% 16,50% 12,20% 15,58% 0%
balanced traffic unbalanced traffic
While the measure of balanced/unbalanced traffic should include volumes from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Italy: Operators reported that the splitting balanced/unbalanced traffic has been estimated and no accounting/certified information is available, Portugal: estimates are based on partial information provided by two operators EEA excludes Czech Republic, France, UK
57 BoR (17) 102
5.2.2.3 Consumption patterns
58 BoR (17) 102
Figure 38: Percentage of EEA roaming SMS: RLAH, RLAH +, fixed periodic tariff, alternative tariff Q2 2016
100% 2,41% 0,26% 2,08% 6,10% 0,15% 3,30% 6,63% 5,23% 9,71% 7,95%10,53% 14,97% 12,78% 9,61% 15,07%3,95%13,77% 90% 12,46% 3,31% 24,59% 23,47% 21,98% 24,42% 6,01% 27,89% 24,64% 19,25% 30,09% 29,43% 32,48% 8,23% 33,93% 15,44% 5,39% 9,04% 80% 36,82% 39,98% 9,14% 30,52% 53,47% 4,30% 4,07% 5,10% 70% 5,30% 0,12% 2,34%23,05% 1,21% 71,64% 60% 58,69% 78,97% 30,79% 73,72% 43,97% 49,68% 50% 76,05% 97,44% 62,17% 64,94% 49,35% 42,51% 84,10% 83,98% 55,56% 40% 67,56% 69,44% 60,62% 67,99% 20,20% 69,91%65,34% 53,07% 59,86% 65,18% 30% 60,02% 2,62% 54,97%36,74% 20% 31,37% 30,06% 26,33% 22,07% 25,74% 27,51% 21,75% 21,03% 10% 17,37%17,10% 14,05%14,89% 12,27% 8,46% 7,83%9,87% 7,09% 6,45% 4,47% 0% 0,17% 2,11% 1,48% 1,49%
RLAH RLAH+ fixed periodic tariff alternative tariff
EEA average excludes Denmark, Iceland, Portugal, UK Finland: fixed periodic tariff data has been combined with alternative tariff data
59 BoR (17) 102
Figure 39: Percentage of EEA roaming SMS: RLAH, RLAH +, fixed periodic tariff, alternative tariff Q3 2016
100% 1,37% 0,17% 4,61% 0,12%2,93% 2,99% 1,46%2,99% 3,40% 7,72% 6,08% 1,77%7,54%9,32% 6,26% 7,44% 11,15% 8,13% 9,85%12,69% 14,95% 3,23% 16,02% 90% 8,14% 10,77% 18,45%5,20% 22,07% 25,26% 23,75% 5,26% 7,46% 28,59% 30,12% 4,40% 16,88%0,92% 9,08% 33,78% 80% 24,02% 6,80% 22,64% 55,37% 70% 4,47% 0,64% 0,10% 57,55% 20,05% 70,89% 72,22% 60% 75,39%51,35% 58,54% 71,13% 43,34% 50% 78,33% 98,50%97,07% 52,87% 69,33% 61,30% 90,51% 77,43% 87,09% 81,50% 86,07%71,30% 50,47% 54,71% 40% 77,93% 16,82% 62,87% 65,55% 65,84% 30% 2,87% 56,20%
20% 37,69% 30,31% 33,75% 27,81% 26,23% 27,78% 25,44% 10% 21,87% 21,21% 17,58%15,65% 14,10% 12,08% 13,73% 13,58% 8,47% 6,37% 7,46% 0% 0,16% 2,64% 1,39% 1,08% 2,20%
RLAH RLAH+ fixed periodic tariff alternative tariff
EEA average excludes Denmark, Iceland, Portugal, UK Finland: fixed periodic tariff data has been combined with alternative tariff data
60 BoR (17) 102
Figure 40: EEA percentage of SMS sent: RLAH, RLAH+, fixed periodic tariff, alternative tariff (millions of minutes) 100% 7.44%, 106,189 13.77%, 122,127 90% 7.46%, 106,435
9.04%, 80,179 80%
70%
60% 51.35%, 732,688
49.68%, 440,688 50%
40%
30%
20% 33.75%, 481,637 27.51%, 244,024 10%
0% Q2 2016 Q3 2016
RLAH RLAH+ Fixed periodic tariff alternative tariff
61 BoR (17) 102
Figure 41: SMS Average number of SMS per month per roaming subscriber Q2 and Q3 2016
25 23,677
20
18,568
17,184 16,618
15
12,390
11,451
11,174
11,051 10,387
10
9,022
8,744
8,534
8,343
8,242
7,676
6,898
6,413
6,181
5,957
5,781
5,725
5,566
5,487
5,314
5,263
5,240
5,153
5,059
4,971
4,851
4,820
4,521
4,487
4,357
4,293 4,249
5 4,228
4,105
3,923
3,904
3,818
3,787
3,731
3,682
3,499
3,403
3,190
2,935
2,629
2,152
1,990
1,988
1,928
1,884
1,680
1,487
1,441
0,969
0,876
0,461 0,403 0
Q2 2016 Q3 2016
EEA average excludes Iceland, UK Norway: the Q2’16 value is based on data from June 2016
62 BoR (17) 102
Figure 42: Retail SMS traffic Index, intra-EEA roaming calls in Q2 2016 (Q2 2012 = 100, Croatia Q2'14 = 100, Liechtenstein: Q2'13 = 100) 350
300
250
207,38 191,73
200 190,08
186,39
167,27
151,636
143,18
142,78 141,26
150 139,28
134,73
132,22
126,28
122,23
121,80
119,053
114,61
112,86
112,64
112,14
110,27
108,08
106,88
106,24
100,364
98,108
95,55
95,11
93,97
93,45
93,50
90,69
89,18
88,63
87,75 87,48
100 86,57
86,19
83,20
81,86
78,71
77,61
77,56
75,049
72,52
71,07
70,95
68,33
65,28
63,94
62,13
61,10
56,76
56,585
56,20
51,85
49,54 45,08
50 38,07
29,77 26,47
0
Q2 '14 Q2 '15 Q2 '16
EEA average excludes Denmark, Iceland, UK
63 BoR (17) 102
Figure 43: Retail SMS traffic Index, intra-EEA roaming calls in Q3 2016 (Q3 2012 = 100, Croatia Q3'13 = 100)
350 296,36 300 294,50
250 244,77 232,73
200
176,68
155,52 150,30
150 136,65
129,26
126,65
125,48
124,51
124,515
121,13
119,69
117,86
108,64
107,95
106,53
104,39
104,13
103,666
103,08
101,58
100,94
96,615
96,52
95,16
94,89
91,05
89,58 88,75
100 87,89
83,65
82,77
79,83
77,131
76,38
75,75
73,99
73,85
73,78
72,63
69,58
69,52
64,49
62,58
62,37
58,39
57,45
56,68
53,95
53,78
51,90 50,98
50 41,51
35,77
34,41
32,76
30,18 27,96
0
Q3 '14 Q3 '15 Q3 '16
EEA average excludes Denmark, Iceland, UK
64 BoR (17) 102
5.2.3. Data roaming services
5.2.3.1 RoW retail prices
65 BoR (17) 102
Figure 44: RoW Average retail data price per Mb for RoW roaming data services in Q2 and Q3 2016 (prepaid +postpaid)
700 596,111
600 578,141 eurocents
500
400
300 232,092
200 182,866
172,056
132,422
124,725
121,005
96,569
87,840
82,802
82,113 81,164
100 79,584
72,678
69,324
69,014
66,346
64,988
63,502
60,856
54,650
48,568
45,739
44,816
43,392
43,355
41,308
37,882 37,861
37,498
37,181
36,388
36,237
34,397
34,340
32,070
31,440
30,820
30,326
28,121
24,140
23,636
23,422
23,368
21,476
21,115
16,520
15,001
13,506
13,430
11,565
11,008
8,071
3,935 3,886 0
Q2 2016 Q3 2016
EEA average excludes Iceland, Portugal, Spain, Liechtenstein, UK
66 BoR (17) 102
5.2.3.2 Wholesale prices
67 BoR (17) 102
Figure 45: Average wholesale data price per Mb in Q2 2016 (prepaid+postpaid) balanced traffic and unbalanced traffic
5
4,672 eurocents 4
3 2,944
2,766
2,640
2,275
2,271
2,205
2,155
2,094
2,032 1,931
2 1,915
1,790
1,775
1,700
1,585
1,580
1,576
1,532
1,477
1,470
1,445
1,380
1,367
1,355
1,262
1,259
1,232
1,231
1,174
1,124
1,043
1,039
1,000
0,976
0,957
0,922 0,896
1 0,869
0,725
0,624
0,617
0,524
0,516
0,483
0,392 0,106 0
balanced traffic unbalanced traffic
While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Norway: the Q2’16 value is based on data from June 2016, Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 47 and 48 EEA average (balanced traffic) excludes Belgium, France, Iceland, Luxembourg, Sweden, UK EEA average (unbalanced traffic) Belgium, France, Iceland, Luxembourg, Norway, UK
68 BoR (17) 102
Figure 46: Average wholesale data price per Mb in Q3 2016 (prepaid+postpaid) balanced and unbalanced traffic 5
5 4,314 eurocents 4
4
3,281 2,944
3 2,861
2,664
2,551 2,532
3 2,351
2,271
2,069 2,023
2 1,926
1,729
1,704
1,662
1,571
1,547
1,503
1,495 1,442
2 1,391
1,282
1,243
1,236
1,233
1,210
1,180
1,175
1,153
1,114
1,087
1,062
1,041
1,015
0,982
0,955
0,925
0,903
0,892 0,832
1 0,820
0,763
0,677
0,667
0,604 0,584
1 0,155
0
balanced unbalanced
While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 47 and 48 EEA average (balanced traffic) excludes Belgium, France, Iceland, Luxembourg, Sweden, UK EEA average (unbalanced traffic) Belgium, France, Iceland, Luxembourg, Norway, UK
69 BoR (17) 102
Figure 47: Average wholesale data price per Mb in Q2 2016 (prepaid+postpaid) Total traffic
14 eurocents 12
10
8
6
4,743
4,593
4,243 4,138
4 3,571
3,365
3,294
3,181
3,104
2,982
2,944
2,840
2,716
2,696
2,500
2,469
2,278
2,249
2,155
2,147
2,126
2,094
2,036
1,901
1,899
1,835
1,812
1,808
1,803
1,801
1,775
1,719
1,700
1,662
1,658
1,641
1,626
1,601
1,541
1,491
1,437 1,407
2 1,395
1,377
1,329
1,318
1,288
1,269
1,243
1,167
1,122
1,050
0,961
0,918
0,872
0,826
0,759
0,527
0,476 0,442
0
Q2 2015 Q2 2016 price cap
While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Norway: the Q2’16 value is based on data from June 2016, Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 45 and 46 EEA average (Q2 2016) excludes Belgium, Iceland, Luxembourg, Sweden, UK
70 BoR (17) 102
Figure 48: Average wholesale data price per Mb in Q3 2016 (prepaid+postpaid) Total traffic
14 eurocents 12
10
8
6
4,418
4,243 3,834
4 3,527
3,285
3,281
3,164
3,084
3,058
3,003
2,989
2,912
2,817
2,466
2,422
2,388
2,351
2,236
2,189
2,181
2,023
1,828
1,821
1,789
1,782
1,775
1,749
1,747
1,690
1,676
1,641
1,616
1,576
1,553
1,532 1,417
2 1,417
1,357
1,339
1,314
1,307
1,268
1,227
1,219
1,203
1,193
1,189
1,152
1,112
1,028
0,996
0,954
0,914
0,813
0,708
0,669
0,650
0,568 0,506
0
Q3 2015 Q3 2016 price cap
While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 45 and 46 EEA average (Q2 2016) excludes Belgium, Iceland, Luxembourg, Sweden, UK
71 BoR (17) 102
Figure 49: EEA average: average wholesale data price per Mb (prepaid+postpaid) 211,337
200
189,778 eurocents
150 119,761
100
59,575 56,172
50 44,902
36,358
35,396
33,292
29,249
26,722
21,325
20,362
16,228
13,756
8,099
7,944
7,575
7,553
6,928
6,117
4,189
3,724
2,655
2,579
1,873
1,812
1,726
1,690
1,395
0,961 0,954 0
Wholesale roaming (inbound) price cap
72 BoR (17) 102
Figure 50: Average wholesale data price per Mb in Q2 and Q3 2016 (prepaid+postpaid) RoW traffic
35 33,186
eurocents 30
25
20 19,063
15 14,553
13,377
13,013
11,721 10,575
10 9,601
8,071
6,157
6,099
5,930
5,766
5,201
5,181
4,941
4,610
4,545
4,356
4,273 4,208
5 4,012
3,761
3,720
3,523
3,301
3,290
3,180
3,144
3,072
2,968
2,931
2,826
2,636
2,616
2,468
2,387
2,308
2,300
2,286
2,228
1,998
1,849
1,844
1,837
1,771
1,659
1,554
1,521
1,069
1,013 0,937
0
Q2 2016 Q3 2016
EEA average excludes Belgium, Cyprus, Sweden, Luxembourg, UK
73 BoR (17) 102
Figure 51: EEA average wholesale data price per Mb in Q2 and Q3 2016
5 (prepaid+postpaid) (balanced, unbalanced, total traffic, RoW traffic eurocents
4
3,180
3
2,468
2
1,259 1,233
0,961 0,954 1 0,869 0,892
0 Q2 2016 Q3 2016
RoW traffic balanced traffic Total traffic unbalanced traffic
74 BoR (17) 102
Figure 52: Proportion of balanced/unbalanced traffic within EEA countries Wholesale roaming inbound Q2 2016 100% 8,17% 9,96% 7,61% 7,98% 6,93% 14,52% 90% 16,90% 29,07% 36,15% 33,17% 80% 41,81% 45,48% 49,72% 70% 59,58% 57,97% 65,37% 62,54% 73,51% 60% 80,10% 81,11% 80,82% 81,67% 100,00%
50% 100,00% 100,00% 100,00% 100,00% 91,83% 90,04%92,39% 92,02% 93,07% 85,48% 40% 83,10% 70,93% 63,85% 66,83% 30% 58,19% 54,52% 50,28% 20% 40,42% 42,03% 34,63% 37,46% 19,90% 26,49% 10% 18,89% 19,18% 18,33%
0%
balanced traffic unbalanced traffic
While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Italy: Operators reported that the splitting balanced/unbalanced traffic has been estimated and no accounting/certified information is available, Norway: the Q2’16 value is based on data from June 2016, Portugal: estimates are based on partial information provided by two operators EEA average excludes Belgium, France, Luxembourg, Sweden, UK
75 BoR (17) 102
Figure 53:Proportion of balanced/unbalanced traffic within EEA countries Wholesale roaming inbound Q3 2016 100% 6,34% 5,34% 9,79% 11,18% 11,34% 14,01% 15,33% 90% 25,50% 25,51% 31,40% 35,94% 80% 49,20% 52,78% 52,99% 70% 59,47% 59,67% 65,40% 69,14% 60% 80,31% 87,38% 84,58% 84,78% 100,00% 92,93% 50% 100,00% 93,66% 94,66% 90,21% 88,82% 88,66% 85,99% 84,67% 40% 74,50% 74,49% 68,60% 64,06% 30% 50,80% 47,22% 47,01% 20% 40,53% 40,33% 34,60% 30,86% 10% 19,69% 12,62% 15,42% 15,22% 7,07% 0%
balanced traffic unbalanced traffic
While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6. Italy: Operators reported that the splitting balanced/unbalanced traffic has been estimated and no accounting/certified information is available, Norway: the Q2’16 value is based on data from June 2016, Portugal: estimates are based on partial information provided by two operators EEA average excludes Belgium, Finland, France, Luxembourg, Sweden, UK
76 BoR (17) 102
5.2.3.3 Consumption patterns
77 BoR (17) 102
Figure 54: Percentage of retail data roaming services: RLAH, RLAH +, fixed periodic tariff, alternative tariff Q2 2016
100% 2,04% 0,04% 2,76% 0,57% 6,30% 3,58% 5,04% 6,47% 5,75% 8,74%10,60% 10,41% 9,12% 10,68% 12,47%5,43%13,71% 14,16% 1,57% 12,72% 5,12% 90% 1,23% 5,24% 8,20%24,04% 28,17% 10,71% 30,05% 29,60% 33,79% 33,23% 80% 37,63% 37,59% 33,14% 49,03% 39,67% 48,49% 34,08% 28,46% 70% 36,35% 33,25% 25,50% 62,82% 0,07% 62,76% 16,37% 12,52% 76,76% 16,77% 60% 63,16% 6,72%
8,96% 67,08% 50% 99,62% 11,46%9,84% 13,51% 8,25% 15,72% 88,36%88,37% 87,53%85,75% 46,64%84,48% 40% 68,70% 31,60% 42,85% 65,71%57,44% 30% 60,56% 59,03% 54,67% 52,96%53,18% 48,87% 38,68% 2,42% 44,19%45,45% 22,50% 44,38% 20% 38,31% 35,14% 28,09% 10% 20,82% 18,75% 19,91% 19,82% 12,47% 11,98% 4,04% 4,92%3,13% 0% 0,01% 0,43%0,06% 0,31% 0,38%
RLAH RLAH+ fixed periodic tariff alternative tariff
EEA average excludes Denmark, Finland, Iceland, Spain, Portugal UK Finland: fixed periodic tariff data has been combined with alternative tariff data, RLAH has been combined with RLAH+
78 BoR (17) 102
Figure 55: Percentage of retail data roaming services: RLAH, RLAH +, fixed periodic tariff, alternative tariff Q3 2016
100% 0,65% 1,62% 1,74% 4,86% 3,68%3,14% 3,26% 7,75% 7,63% 2,85% 6,43% 8,67% 7,42%0,51% 11,64% 4,69% 9,09% 9,75% 13,93%5,43%15,66% 14,23% 7,30% 90% 6,56% 24,19% 26,92%1,20% 34,99% 35,33% 35,55% 80% 21,81% 37,68% 44,31% 26,38% 44,51% 30,86% 37,42% 31,15% 30,59% 23,17% 33,18% 70% 59,48% 54,85% 50,90% 15,64% 5,62% 60% 77,92% 7,81% 7,72% 81,03% 0,05% 14,16%75,44% 50% 99,67% 12,73%14,70% 15,14% 89,98% 88,92% 86,07% 84,58%87,01% 40% 29,34%15,76% 69,70% 46,88% 69,52% 60,44% 65,25% 55,32% 61,51% 21,83% 30% 53,68% 59,76% 60,17% 53,45% 44,13%43,02% 20% 41,34% 38,90% 2,43% 41,92% 32,41% 26,16% 10% 19,64% 20,18%18,32% 16,53% 10,89% 4,08% 3,97%3,38% 0% 0,01% 0,33% 1,95%0,04% 0,00%0,00% 0,60%
RLAH RLAH+ fixed periodic tariff alternative tariff
EEA average excludes Denmark, FInalnd, Iceland, Spain, Portugal, UK Finland: fixed periodic tariff data has been combined with alternative tariff data, RLAH has been combined with RLAH+
79 BoR (17) 102
Figure 56: EEA percentage of data roaming services: RLAH, RLAH+, fixed periodic tariff, alternative tariff (in Gb) 100% 9.75%, 1610276,701 12.72%, 893838,534 90%
80%
33.18%, 5477836,427 70% 33.25%, 2336361,181
60%
50% 41.92%, 2498907,139 38.31%, 1104857,590
40%
30%
41.92%, 6920755,975 20% 38.31%, 2691688,577
10%
0% Q2 2016 Q3 2016
RLAH RLAH+ fixed periodic tariff alternative tariff
80 BoR (17) 102
Figure 57: data services Average consumption per month per roaming subscriber (in MB) Q2 and Q3 2016 400
350 342,380
300 290,471
250 247,490 188,879
200 186,108
160,216 148,910
150
126,891
125,372
120,590 109,379
100
62,989
62,413
58,878
58,130
57,189
55,642
54,868
53,239
51,295
50,702
49,991
48,731
42,014
39,935
39,413
38,434
38,392 36,986
50 36,910
34,246
33,467
33,265
30,278
29,857
29,191
28,491
28,387
27,702
27,329
26,600
22,942
22,579
22,393
19,050
18,860
18,577
17,037
16,361
15,407
15,331
14,123
13,144
13,107
11,974
11,338 8,022 0
Q2 2016 Q3 2016
Norway: the Q2’16 value is based on data from June 2016 EEA average excludes Cyprus, Iceland, Spain, UK
81 BoR (17) 102
Figure 58: Retail Data traffic Index, intra-EEA roaming calls in Q2 2016 (Q2 2012 = 100, Croatia Q2'14 = 100, Liechtenstein Q2'14 = 100) 30000
25000
20000 18781,915
17848,520
17597,829
16357,405
15934,589 15305,939
15000
11132,275 10571,886
10000
8095,298
6101,647
5684,876
5514,002 4746,628
5000 4384,099
3650,605
3449,744
3448,310
3252,506
2466,390
2460,760
2239,734
2216,949
2145,344
1999,254
1986,316
1943,253
1920,199
1894,701
1550,755
1494,220
1493,628
1482,798
1422,849
1427,989
1304,425
1273,975
1258,085
1093,206
1054,324
989,494
982,366
947,630
918,889
869,939
788,909
776,286
773,758
728,699
552,003
549,543
543,622
538,207
500,075
476,527
408,664
373,485 156,925 0
Q2 '14 Q2 '15 Q2 '16
Norway: the Q2’16 value is based on data from June 2016 EEA average excludes Cyprus, Denmark, Iceland, Spain, UK
82 BoR (17) 102
Figure 59: Retail Data traffic Index, intra-EEA roaming calls in Q3 2016 (Q3 2012 = 100, Croatia, Liechtenstein: Q3'13 = 100)
50000 45319,820 45000
40000 36841,702
35000
30000
25000 21460,381
20000
15612,672 15437,380
15000
10348,576 9589,477
10000 8117,375
6084,283
5855,812
5220,567
5135,100
5032,690
4357,420
3795,748 3787,971
5000 3072,616
2951,495
2859,804
2685,815
2538,478
2407,179
2168,518
2177,899 2178,598
2154,966
1952,027
1822,445
1810,505
1779,775
1696,687
1607,613
1556,783
1505,342
1464,710
1332,699
1330,976
1307,055
1254,306
1256,314
1214,994
1191,262
1122,870
1033,761
967,084
858,302
830,963
733,331
681,008
675,627
651,659
610,847
609,005
465,558
440,569
389,111 359,971 0
Q3 '14 Q3 '15 Q3 '16
EEA average excludes Cyprus, Denmark, Iceland, Spain, UK
83 BoR (17) 102 5.3. Wholesale roaming (outbound): Agreements applying Article 3 of the Roaming Regulation
84 BoR (17) 102
Figure 60: Wholesale averages outbound roaming: Voice: Agreements applying Article 3 Roaming Regulation 18
16 16,694 eurocents 15,921
14 14,623
12,825 13,036 12 12,119
10 10,766 10,197
8 8,161
7,006 6 6,517
5,160 4 3,585 3,133 2
0 Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15 Q2'15 Q3'15 Q4'15 Q1'16 Q2 2016 Q3 2016
price per actual min EU/EEA Price Cap
85 BoR (17) 102
Figure 61: Wholesale averages outbound roaming: SMS Agreements applying Article 3 Roaming Regulation 5,0
4,5 eurocents 4,324 4,0 4,024 3,764 3,5 3,618 3,537
3,0 3,073
2,5 2,595 2,608
2,342 2,290 2,0 2,163 1,926 1,763 1,5 1,658
1,0
0,5
0,0 Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15 Q2'15 Q3'15 Q4'15 Q1'16 Q2 2016 Q3 2016
price per SMS EU/EEA Price Cap
86 BoR (17) 102
Figure 62: Wholesale EEA average outbound roaming: DATA, Agreements applying Article 3 Roaming Regulation 25
21,603 eurocents
20
15 14,005 12,778 12,792
11,365
9,730 10 8,160 7,236
4,666 5 3,132 3,029 2,914 3,027 2,705
0
price per MB - EU/EEA Price Cap
87
BoR (17) 102 List of respondents Operators that provided data for the period 1 April – 30 September 2016: Denmark Hi3G Denmark Austria TDC A1 Telekom Austria Telenor T-Mobile Austria TeliaDanmark Hutchison 3G Austria Lycamobile Estonia HoT Telekom AS EMT Russmedia Elisa Eesti OÜ Top Connect Belgium TELE 2 Eesti Belgacom Mobile KPN Group Belgium (Base) Finland Mobistar Ålands Telekommunikation DNA Bulgaria Elisa Corporation Bulgarian Telecommunication Company TeliaSonera Finland (Vivacom) Telenor Bulgaria France Mobiltel SFR Bouygues Telecom Croatia Orange Caraïbe Hrvatski Telekom Orange France Vipnet Free Mobile Tele2 EI Telecom Lycamobile Cyprus SRR Cyta MTN Cyprus Germany Primetel E-Plus Mobilfunk Telefónica Germany Czech Republic Telekom Deutschland O2 Family Vodafone D2 Air Telecom ČEZ Prodej Greece DH Telecom COSMOTE Mobile O2 Czech Republic Vodafone Panafon SAZKA Wind HellasTelecommunications TERMS CYTA HELLAS TILEPIKINONIAKI SA Tesco Mobile ČR T-Mobile Czech Republic Hungary Vodafone Czech Republic Telenor Magyarország T-Mobile Vodafone Magyarország
88
BoR (17) 102
UPC Mobile Post Télécom Tango Iceland Orange Communications Luxembourg Nova Luxembourg Online Mobile Síminn Transatel Lux. Vodafone Iceland Malta Ireland Melita Mobile Eircom Limited/E Mobile Mobisle Communications (GO Mobile) Hutchison 3G Ireland RedtouchFone Meteor Mobile Communications Vodafone Malta Telefónica Ireland Limited/(O2) YOM Tesco Mobile Ireland Vodafone Ireland Netherlands KPN Italy Lebara Coop Voce Lycamobile Distribution Digi Italy Tele2 Netherlands ERG Mobile T-Mobile Netherlands Fastweb Vodafone Libertel Green H3G Italia Norway Lycamobile Lycamobile Poste Mobile Phonero Telecom Italia Telenor Tiscali Italia TeliaSonera Norge Vodafone Wind Telecomunicazioni Poland P4 Latvia Polkomtel Bite Latvia T-Mobile Polska LatvijasMobilaisTelefons Orange Polska Tele2 Portugal Liechtenstein CTT – Correios de Portugal Salt (Liechtenstein) NOS Comunicações, S.A Telecom Liechtenstein MEO – Serviços de Comunicações e Swisscom (Schweiz) Multimédia,S.A. Vodafone Portugal – Comunicações Lithuania Pessoais.S.A. BitėLietuva LycaMobile Portugal,Lda Eurocom Mundio Mobile (Portugal) Limited (on the 23rd of Omnitel March 2017 Mundio Mobile (Portugal) Limited Tele2 changed its social designation to Vectone Mobile Teledema (Portugal) Limited) NOWO Communications, S.A Luxembourg ONITELECOM - Infocomunicações, S.A. Entreprise des postes et télécommunications
89 BoR (17) 102
Romania Telekom RMC Orange Romania RCS&RDS Vodafone Romania Telekom RC Lycamobile
Slovak Republic
O2 Slovakia
Orange Slovensko
Slovak Telekom
SWAN Mobile
Slovenia
Telekom Slovenije
Si.mobil
Telemach
T-2
Izi mobil
Mega M
Spain
Euskaltel Orange TelefónicaMóviles de España Vodafone Yoigo
Sweden Hi3G Access Telenor Sverige TeliaSonera Tele2 Sverige
Switzerland Orange Communications Sunrise Communications Swisscom (Schweiz)
United Kingdom 3 UK O2 UK Everything Everywhere Vodafone UK Tesco Mobile Virgin Mobil
90