From the Desk of David

Con-GRAD-ulations! Mariesa Powell, Dispatcher at Wildcat Transit, received her BA in Psychology at UNH’s 2017 spring commencement. Additionally, she was nominated in CONTACT YOUR HR three categories of the OBA Employee Recognition PARTNER program, winning the Student Development category. BSC, Dining, Mariesa has been with UTS for ten years, and as a full- Conferences & Catering, timer starting in 2013. Originally from Ithaca, NY, she Housing, Print & Mail, now lives in Haverhill, MA with her husband. She Support Services, UTS enjoys college hockey, hiking, fishing and traveling with her husband’s rock band. Mike Amicangioli, Planning,

Grants & Contract Manager Mariesa David May, Powell for Transportation Services, earned his MBA in December, and walked in the 2017 spring commencement ceremony. Mike is another “home-grown” full-timer, starting as a student in 2004, becoming full-time in 2008. From Derry, NH, Mike lives in Dover with his wife and one year old daughter. He is an avid outdoorsman, and is working Patty Rooney: We are very pleased to announce that the second 862-1273 or 422-3421 towards becoming a licensed fishing and hunting guide for the state of New Hampshire. Congratulations to our achievers! round of our recognition program was a great success! Mike Amicangioli Staff members sent in over 50 detailed and heart-felt Campus Recreation, nominations. The quality of the nominations and the MUB CAMPUS RECREATION efforts they described were impressive! Thank you once again to the OBA Recognition Committee for continually working to improve and refine the program- HRC (HAMEL RECREATION CENTER) opens to positive reviews! The second phase of the HRC project we are already brainstorming ways to add more opened in time for spring semester. Since that time, 86% of all full-time students have visited at least once. excitement. Thanks to all of you for taking the time to With the old facility, that number was around 74%. Campus Recreation looks forward to reaching an even honor your colleagues for their positive impact on our higher percentage of the student body in the upcoming academic year. In addition to opening, there are two mission of recruitment, retention, and education of exciting elements you may not be aware of. First, Campus Recreation received funding from Parents Council students. We appreciate your participation and hope for the naming rights to the Welcome Center. Second, the department received a Pink Triangle Award from that you keep those nominations coming! Please Victoria Wijeyesinghe: President’s Commission on the Status of LGBTQ+ People in recognition of incorporating accommodations in congratulate the following staff: 862-0507 or the renovated HRC. From the Desk of David May CAMPUS COMMUNITY 774-249-1275 WHITTEMORE CENTER ARENA is undergoing some renovations including replacement of the lighting It was a long five years, but I am excited that I received my MBA on May Kayode Lewis, Campus Recreation system (and removal of that horrible buzzing sound!), replacement of the fire alarm system, and adding a 20th at Graduation. It was so nice to have friends and family attend. What dehumidification system. As a result, the high school graduations typically hosted at WCA, will take place at “Kay’s dedication to customer service, community BENEFITS a great experience working toward my degree was. I had the opportunity the Fieldhouse this year. engagement and campus collaboration is evident in Kimberly Marsh everything he does. He is always reminding campers to get to know many of the outstanding faculty at the Paul College. Best MENDUMS POND TO OPEN IN JUNE 17TH—After a long repair process to the dam that creates 862-0509 and staff of the three “Rs” to live by—Respect, of all, I made many new friendships with my fellow students. I really Mendums Pond, the facility will open to full operation. The water level is back to normal and despite a small Responsibility, and Ready.” OR VISIT: brush fire in April, all activities will open soon. Mendums pond is free with your UNH ID. Canoes, kayaks, enjoyed working on projects to solve business challenges. Being the www.unh.edu/hr and stand up paddleboards are available for rent for only $5 per hour. Be sure to check it out this summer. STAFF MENTORSHIP oldest student in the class was interesting. It was another opportunity for The Outdoor Pool is open for the first full summer season. All Membership & Day passes can be purchased Jed Greeke, Hospitality Services me to be the grandfather in the room. It felt good to share my experiences Sign Up to Our at the Outdoor Pool & HRC during operating hours. http://campusrec.unh.edu/outdoor-pool. “Jed is constantly supporting staff to take advantage of throughout the five years. It was also great to hear other perspectives from Email Listserv opportunities available for professional development. PERSONNEL UPDATES—Dave Charette was recognized for 20 years of service-congratulations! Jed leads by doing. He has shown us that with a little students with different work backgrounds. The tuition waiver benefit is to receive your bit of effort it is possible to accomplish all of our goals” something everyone should take advantage of. I highly recommend you newsletter by email Campus Recreation anticipates recruiting for an Event Coordinator at the Whittemore Center this summer. consider the opportunity. END OF YEAR CELEBRATION—Campus Recreation recognized the significant contributions of our STUDENT DEVELOPMENT hourly staff. With so much transition this year, the hourly staff really had to adapt and demonstrate leadership Newsletter Mariesa Powell, Transportation As we end another academic year, Suggestions? to keep facilities open and programs running. At the Celebration, three department-wide awards were “Mariesa’s has helped me find passion for work, joy thanks to our entire team for a fantastic Please send pictures, presented: RISING STAR AWARD: Hunter Wilcox, Outdoor Adventures; LEADERSHIP AWARD: Nick Alley, and pride in working hard at a common goal, and the year. You all make it happen. We serve suggestions, or ideas Sport Clubs; ESSENTIAL PIECE AWARD: Tori Libby, Intramural Sports and Risk Management. skills to do what she does—helping to guide people the students and campus community Please contact into becoming true professionals, ready to step into [email protected] their dream careers.” very well. I am proud to be part of the or call 862-0209 team and appreciate all you do. Every THINK DIFFERENTLY day is a good day. Now go out and Nora Molloy, Memorial Union and Student Activities Special kudos to “Nora brought many new ideas to the MUB which have enjoy it! Carina Peralta for had a positive impact on the campus community. She translating our news- seeks new and different ideas and helps our staff Sincerely, letter into Spanish. brainstorm strategies to keep improving our services THANK YOU! Campus Recreation Hourly Staff Graduates and our building.” MEMORIAL UNION BUILDING & STUDENT ACTIVITIES Dining, Conferences & Catering, Retail Services STAFF MVP (2) Cheryl Berry, Housing Student Employee Honors Commencement 2017 was an impressive all management hands-on-deck as we closed our year in Wildcat Stadium showing our strong team support for one another and guest service. It’s hard to “Cheryl cares about each of our Each year the MUB honors outstanding student students and her impact on the believe this year has come and gone. It seems like yesterday we huddled up in Huddleston Hall to employees. If it were not for these students and all kick off the 2017 year by debating the Yankees and Red Sox (Look at my Yankees now!). So much community as a whole—she is the other student members of our team the MUB the first one in and stays late… positive activity took place that we should be proud 35 Kathy Irla-Chesney, Housing would not be as successful as it is. of: The successful opening of the Pita Pit Trailer and she is respected by staff and 35 Bill Minch, Print & Mail students. She always has a smile Concessions in the Stadium, Whitt and Fieldhouse. ROOKIES OF THE YEAR—Student employees 30 Sor Chea, Housing on her face and can make the Achieving a 3 star rating in our dining halls and who have shown incredible initiative, dedication 30 Socheata So, Housing best out of any situation, even a Dairy Bar from the Green Restaurant Association and provided excellent service to the community 30 Marc Allain, Hospitality 5-apartment flood!” and to the MUB this past academic year. and our successful service of over 3.25 million very satisfied guests. 30 Dirk Timmons, Transportation Curt Kenoyer, Memorial Union Billy Boyce, Abby Jeppesen, Monica Roman

Theresa Faist, Haley Hartman 25 Gene Gargano, Housing and Student Activities Hospitality also put on two memorable, over-the-top COMMUNITY SPIRIT AWARDS—Student 25 Laurie Osborne, Housing “Curt has taken on a significant events that will be talked about for years to come. From this group of distinction one individual was 25 Linda Santor, Housing role advising the Panhellenic employees who provided excellent service, First, Catering displayed their creative and culinary participated and were involved in many UNH and selected for overall excellence and consistent 25 Rochelle L'Italien, Hospitality Council and Greek Life…it’s a dedication throughout the year. skills servicing Dan Browns “Inferno” movie large volume of work, a lot of community activities. These are well-rounded premier—earning national recognition and winning a 25 Mary Smith, Housing Haley Hartman Casperonis Kasey Robbins, Krista meetings, a completely unique students and valued members of the MUB staff. silver medal in the NACUFS Loyal E. Horton— 20 David Charette, Campus Rec operating procedure and culture, Ben Doucette, Meghan Linehan, Silas Richards In addition we honored students who served the Catering Special Events category. Second, was the Local Harvest 150 Celebration. This was a 20 Annette Vachon, Housing and a huge time commitment. He MUB for 4 years of employment. 20 Eric Gibson, Hospitality UNSUNG HERO AWARDS—Presented to those great team effort that combined our Harvest and Thanksgiving meals while incorporating our 150 is an unsung hero cranking out a Emily Blain, Aimee Charest, Haley Hartman, Anniversary and local initiatives! From theme, to food, to décor to service, this was a truly 20 Georgene McNally, Hospitality who do the often invisible behind the scenes work. Amina Hughes, Cole Matthews, Jouval Mejias, lot of work with a great attitude.” exceptional event. The Hospitality Services End-of-Year event was a big success. It was great to 20 Cheryl Richardson, Hospitality They are notable for consistently taking on Katie Moss, Ella O’Leary, David Rosenbloom see everyone unwind, relax and enjoy time with family. Thank you for your efforts this past year. 20 Blaise Masse, Housing TEAM AWARD (2) additional responsibilities, going above and beyond, never complaining, and being highly Without you, Hospitality Services would not be the award winning program that it is. 20 David May, OBA Campus Recreation-Staff respected by other students. This summer the catering kitchen in Stillings 20 Brandon Karcher, Print & Mail “The $42.5 million worth of Adam Aasen, Emily Blain, Damian Woodard Hall will be under construction and ready to go 15 Linda Farrell, OBA BSC projects (Hamel Rec/Pool) will by August 18th! This remodel was desperately 15 Germania Segarra, Housing have a lasting impact on UNH, MEMORIAL UNION BUILDING AWARD— A needed in order to keep up with our growing 16 Wipawan Chongvoranond, particularly for recruitment and student who displays the ideals and values of the Hospitality retention of students, faculty, and business. The Dining team will be hard at work MUB and contributed significantly to the building 15 Marsha Hale, Hospitality staff. Although the staff was servicing our campers, conference attendees and of community at UNH. 15 David Hill, Hospitality stretched thin, they had an incoming students. I can think of no better way Tirthadeep (Tito) Das unbelievably positive attitude and to welcome these guests to UNH! The retail 15 Jessica Spielman, Hospitality worked long hours to ensure EMPLOYEE OF THE YEAR—Each month 4 or 5 team will be busy updating menus and services 15 Brett Gagnon, MUB things were operating smoothly.” student employees are recognized for outstanding that could possibly include a new operation in 15 Ken Cossette, MUB effort above and beyond the call of duty. Through the GOSS building just past West Edge. As our 15 MaryAnne Lustgraaf, MUB MUB - Theresa Faist, Ken their deeds and service made us all look good. campus continues to grow and evolve, so must 15 Jessica Steele, Support Svcs

Barrows, and Ken Cossette Lustgraaf MaryAnne Das, Tito our services. 10 Patti-Jo Murphy, Hospitality “Using the LEAN process, they In closing, I wish you all a happy and healthy 10 Christopher Porter, Hospitality were able to completely take HOUSING apart the old model of delivering summer. I look forward to seeing the Hospitality 10 Melinda Rogers, Hospitality student mail and packages and Housing Had A Growth Spurt! Team on August 16-17, for our Associate 10 David Rovelto, Hospitality invent a vastly improved model. The housing department just Information Days. 10 Carol Knox, Housing The MUB mailroom is being got a whole lot bigger! Recently, 44 full time UNH housekeeping staff became 10 James McKane, Housing members of Housing. The creation of a dedicated residential housekeeping force has used as a new best practice 10 Bill Meehan, Housing among similar operations due to many advantages that should result in better service for students living on campus. BUSINESS AFFAIRS - ID Office, Print & Mail Services, Support Services 10 Lynn Rousselle, Housing its efficiency and potential to The staff that assign rooms, moves furniture, and makes repairs in the halls will increase capacity.” Gene Gargano have increased opportunities to communicate and coordinate efforts. Less time will Exciting First-year choose at the last minute not 10 Nate Hastings, MUB be wasted tracking down information, and perhaps most important, if a concern arises students will be to attend UNH. The Support 10 Julie Perron, MUB We also want to congratulate the speaking with the Housing staff who have the ability to find a solution. The housekeeping staff brings Orientation Change and Dining and ID Office 10 Nora Molloy, MUB following nominees for their role with them many years of cleaning experience. Gene Gargano, Housekeeping Manager, has worked over Research and experience from other teams have stepped up in a 10 Barbara Godin, Transportation in creating an exceptional UNH twenty five years at UNH while supervisors, Angie Sweet and Annette Vachon have been here for 40 Colleges and Universities have big way to support this 10 Jeff Parsons, Transportation experience: years combined! Several housekeepers have kept our residence hall clean for over fifteen years! This demonstrated that students who feel a initiative. For the first time Terry Barbaresi, Eddie George, restructuring provides an opportunity for nearly a dozen new professionals to join the residential connection to the school they plan to ever, students who attend Cynthia Gerber, Beth housekeeping force. Our goal is to have a full staff before the halls open for the 2017-2018 academic attend will likely attend that institution. Orientation and have their image captured for their ID, will actually Goldenberg, Leo Guy, Kevin year. The full time team, along with approximately 45 summer staff, are already busy deep cleaning our Creating this affinity can be accomplished leave with that ID on the same day. The previous process was to Jacques, Mike Jules, Chris buildings so that when 3,000 families arrive in late August to move their student in the halls will be in many ways. One method of creating capture the images and print the cards over the course of the summer Kaschak, Scott Kemp, A.J. clean and shiny! If you happen to run into any staff with UNH Residential Housekeeping shirts on, be affinity is to give something to the student and leave them in the student’s dorm room for Lehman, Emma LeVangia, sure to give them a warm welcome to OBA! that they will take with them to connect when they arrive on campus. No more- now the student will have Gretchen Metz, Andrea Olsson, them to the institution—like a photo UNH that ID in hand- the research says that it creates a closer bind Heartfelt Goodbyes We bid a fond farewell to three of our managers. Amanda Viens, Shawna O’Neil, Emily Orrico, ID or a commemorative UNH bottle of between the student and the University. Woodside Manager will be relocating to Manchester, NH to join her husband Mike. We wish her many Chrissy Patrick, Eric Potter, Coca-Cola. Kathy Sheehan, Todd Sweet, years of marital bliss! Holly Ange , Babcock Hall Manager, is off to Vermont to continue a Residential Thank you to the Support and ID teams for putting a strategy Jackie Vandergon, Zach Watson Life career at Middlebury College! Tom Quillin, Adams Tower West Manager is currently job UNH is working to create affinity with incoming First-year students. together and supporting this important University initiative. searching and promises to keep us posted on his progress! The goal is to reduce the amount of summer melt- students who MEMORIAL UNION BUILDING & STUDENT ACTIVITIES Dining, Conferences & Catering, Retail Services CHANGESSTAFF MVP (2) Cheryl Berry, Housing Student Employee Honors Commencement 2017 was an impressive all management hands-on-deck as we closed our year in Wildcat Stadium showing our strong team support for one another and guest service. It’s hard to “Cheryl cares about each of our Each year the MUB honors outstanding student believe this year has come and gone. It seems like yesterday we huddled up in Huddleston Hall to students and her impact on the employees. If it were not for these students and all community as a whole—she is kick off the 2017 year by debating the Yankees and Red Sox (Look at my Yankees now!). So much the other student members of our team the MUB the first one in and stays late… positive activity took place that we should be proud 35 Kathy Irla-Chesney, Housing would not be as successful as it is. of: The successful opening of the Pita Pit Trailer and she is respected by staff and 35 Bill Minch, Print & Mail students. She always has a smile Concessions in the Stadium, Whitt and Fieldhouse. ROOKIES OF THE YEAR—Student employees 30 Sor Chea, Housing on her face and can make the Achieving a 3 star rating in our dining halls and who have shown incredible initiative, dedication 30 Socheata So, Housing best out of any situation, even a Dairy Bar from the Green Restaurant Association and provided excellent service to the community 30 Marc Allain, Hospitality 5-apartment flood!” and to the MUB this past academic year. and our successful service of over 3.25 million very satisfied guests. 30 Dirk Timmons, Transportation Curt Kenoyer, Memorial Union Billy Boyce, Abby Jeppesen, Monica Roman

Theresa Faist, Haley Hartman 25 Gene Gargano, Housing and Student Activities Hospitality also put on two memorable, over-the-top COMMUNITY SPIRIT AWARDS—Student 25 Laurie Osborne, Housing “Curt has taken on a significant events that will be talked about for years to come. From this group of distinction one individual was 25 Linda Santor, Housing role advising the Panhellenic employees who provided excellent service, First, Catering displayed their creative and culinary participated and were involved in many UNH and selected for overall excellence and consistent 25 Rochelle L'Italien, Hospitality Council and Greek Life…it’s a dedication throughout the year. skills servicing Dan Browns “Inferno” movie large volume of work, a lot of community activities. These are well-rounded premier—earning national recognition and winning a 25 Mary Smith, Housing Haley Hartman Casperonis Kasey Robbins, Krista meetings, a completely unique students and valued members of the MUB staff. silver medal in the NACUFS Loyal E. Horton— 20 David Charette, Campus Rec operating procedure and culture, Ben Doucette, Meghan Linehan, Silas Richards In addition we honored students who served the Catering Special Events category. Second, was the Local Harvest 150 Celebration. This was a 20 Annette Vachon, Housing and a huge time commitment. He MUB for 4 years of employment. 20 Eric Gibson, Hospitality UNSUNG HERO AWARDS—Presented to those great team effort that combined our Harvest and Thanksgiving meals while incorporating our 150 is an unsung hero cranking out a Emily Blain, Aimee Charest, Haley Hartman, Anniversary and local initiatives! From theme, to food, to décor to service, this was a truly 20 Georgene McNally, Hospitality who do the often invisible behind the scenes work. Amina Hughes, Cole Matthews, Jouval Mejias, lot of work with a great attitude.” exceptional event. The Hospitality Services End-of-Year event was a big success. It was great to 20 Cheryl Richardson, Hospitality They are notable for consistently taking on Katie Moss, Ella O’Leary, David Rosenbloom see everyone unwind, relax and enjoy time with family. Thank you for your efforts this past year. 20 Blaise Masse, Housing TEAM AWARD (2) additional responsibilities, going above and beyond, never complaining, and being highly Without you, Hospitality Services would not be the award winning program that it is. 20 David May, OBA Campus Recreation-Staff respected by other students. This summer the catering kitchen in Stillings 20 Brandon Karcher, Print & Mail “The $42.5 million worth of Adam Aasen, Emily Blain, Damian Woodard Hall will be under construction and ready to go 15 Linda Farrell, OBA BSC projects (Hamel Rec/Pool) will 15 Germania Segarra, Housing have a lasting impact on UNH, by August 18th! This remodel was desperately MEMORIAL UNION BUILDING AWARD— A needed in order to keep up with our growing 16 Wipawan Chongvoranond, particularly for recruitment and student who displays the ideals and values of the Hospitality retention of students, faculty, and business. The Dining team will be hard at work MUB and contributed significantly to the building 15 Marsha Hale, Hospitality staff. Although the staff was servicing our campers, conference attendees and of community at UNH. 15 David Hill, Hospitality stretched thin, they had an incoming students. I can think of no better way Tirthadeep (Tito) Das unbelievably positive attitude and to welcome these guests to UNH! The retail 15 Jessica Spielman, Hospitality worked long hours to ensure EMPLOYEE OF THE YEAR—Each month 4 or 5 team will be busy updating menus and services 15 Brett Gagnon, MUB things were operating smoothly.” student employees are recognized for outstanding that could possibly include a new operation in 15 Ken Cossette, MUB effort above and beyond the call of duty. Through the GOSS building just past West Edge. As our 15 MaryAnne Lustgraaf, MUB MUB - Theresa Faist, Ken their deeds and service made us all look good. campus continues to grow and evolve, so must 15 Jessica Steele, Support Svcs

Barrows, and Ken Cossette Lustgraaf MaryAnne Das, Tito our services. 10 Patti-Jo Murphy, Hospitality “Using the LEAN process, they In closing, I wish you all a happy and healthy 10 Christopher Porter, Hospitality were able to completely take HOUSING apart the old model of delivering summer. I look forward to seeing the Hospitality 10 Melinda Rogers, Hospitality student mail and packages and Housing Had A Growth Spurt! Team on August 16-17, for our Associate 10 David Rovelto, Hospitality invent a vastly improved model. The housing department just Information Days. 10 Carol Knox, Housing The MUB mailroom is being got a whole lot bigger! Recently, 44 full time UNH housekeeping staff became 10 James McKane, Housing members of Housing. The creation of a dedicated residential housekeeping force has used as a new best practice 10 Bill Meehan, Housing among similar operations due to many advantages that should result in better service for students living on campus. BUSINESS AFFAIRS - ID Office, Print & Mail Services, Support Services 10 Lynn Rousselle, Housing its efficiency and potential to The staff that assign rooms, moves furniture, and makes repairs in the halls will increase capacity.” Gene Gargano have increased opportunities to communicate and coordinate efforts. Less time will Exciting First-year choose at the last minute not 10 Nate Hastings, MUB be wasted tracking down information, and perhaps most important, if a concern arises students will be to attend UNH. The Support 10 Julie Perron, MUB We also want to congratulate the speaking with the Housing staff who have the ability to find a solution. The housekeeping staff brings Orientation Change and Dining and ID Office 10 Nora Molloy, MUB following nominees for their role with them many years of cleaning experience. Gene Gargano, Housekeeping Manager, has worked over Research and experience from other teams have stepped up in a 10 Barbara Godin, Transportation in creating an exceptional UNH twenty five years at UNH while supervisors, Angie Sweet and Annette Vachon have been here for 40 Colleges and Universities have big way to support this 10 Jeff Parsons, Transportation experience: years combined! Several housekeepers have kept our residence hall clean for over fifteen years! This demonstrated that students who feel a initiative. For the first time Terry Barbaresi, Eddie George, restructuring provides an opportunity for nearly a dozen new professionals to join the residential connection to the school they plan to ever, students who attend Cynthia Gerber, Beth housekeeping force. Our goal is to have a full staff before the halls open for the 2017-2018 academic attend will likely attend that institution. Orientation and have their image captured for their ID, will actually Goldenberg, Leo Guy, Kevin year. The full time team, along with approximately 45 summer staff, are already busy deep cleaning our Creating this affinity can be accomplished leave with that ID on the same day. The previous process was to Jacques, Mike Jules, Chris buildings so that when 3,000 families arrive in late August to move their student in the halls will be in many ways. One method of creating capture the images and print the cards over the course of the summer Kaschak, Scott Kemp, A.J. clean and shiny! If you happen to run into any staff with UNH Residential Housekeeping shirts on, be affinity is to give something to the student and leave them in the student’s dorm room for Lehman, Emma LeVangia, sure to give them a warm welcome to OBA! that they will take with them to connect when they arrive on campus. No more- now the student will have Gretchen Metz, Andrea Olsson, them to the institution—like a photo UNH that ID in hand- the research says that it creates a closer bind Heartfelt Goodbyes We bid a fond farewell to three of our managers. Amanda Viens, Shawna O’Neil, Emily Orrico, ID or a commemorative UNH bottle of between the student and the University. Woodside Manager will be relocating to Manchester, NH to join her husband Mike. We wish her many Chrissy Patrick, Eric Potter, Coca-Cola. Kathy Sheehan, Todd Sweet, years of marital bliss! Holly Ange , Babcock Hall Manager, is off to Vermont to continue a Residential Thank you to the Support and ID teams for putting a strategy Jackie Vandergon, Zach Watson Life career at Middlebury College! Tom Quillin, Adams Tower West Manager is currently job UNH is working to create affinity with incoming First-year students. together and supporting this important University initiative. searching and promises to keep us posted on his progress! The goal is to reduce the amount of summer melt- students who Con-GRAD-ulations! Mariesa Powell, Dispatcher at Wildcat Transit, received her BA in Psychology at UNH’s 2017 spring commencement. Additionally, she was nominated in CONTACT YOUR HR three categories of the OBA Employee Recognition PARTNER program, winning the Student Development category. BSC, Dining, Mariesa has been with UTS for ten years, and as a full- Conferences & Catering, timer starting in 2013. Originally from Ithaca, NY, she Housing, Print & Mail, now lives in Haverhill, MA with her husband. She Support Services, UTS enjoys college hockey, hiking, fishing and traveling with her husband’s rock band. Mike Amicangioli, Planning,