TAKING CARE of TAKING CARE Of

TRANSPORTATION — Dirk Timmons How Do You Handle Life’s Detours? TAKINGTAKING CARECARE ofof So you’ve got your bus route just the way you like it, when suddenly the street you use frequently becomes a one-way in the other direction or a bridge is torn down. What do you do? You detour of course. In the past year, Wildcat Transit has had to plan around extended construction projects that have cut us off from some of our popular CONTACT YOUR HR bus stops. Major projects that go on for months and months to over a year literally PARTNER mean re-drawing the map. Last summer in Portsmouth, the bridge on Woodbury BSC, Dining, Avenue that crosses the Route 1 Bypass was demolished severing one of the main thoroughfares from the Malls to February downtown. Starting this semester, extended work on Silver Street in Dover will prevent our returning Route 3A OFFICE OF BUSINESS AFFAIRS NEWLETTER Conferences 2015 &Catering, Print & Mail, bus from servicing stops at Dover City Hall and on Silver Street—a neighborhood heavily populated with UNH Support Services, UTS commuters. In both of these cases UTS had to conceive an alternate route, identify and create plausible new stops, re-engineer the timetables and route-blocks, re-print the schedules and maps (thank you Printing Services), re- program the “NextBus” application feed, re-train the drivers, and of course tell the passengers. All this pretty much means all hands to the pumps—just to go a little out of our usual way. A protracted detour cannot “explode” the schedule by adding so much time a bus can’t return in time to start the next route. It can’t cause the abandonment of whole segments of the normal service area. It can’t include stops

that would imperil the safety of passengers, vehicles, and property. It certainly can’t go down streets where buses

don’t fit! In Portsmouth, the answer was Market Street, in Dover, CAMPUS RECREATION Washington Street. Perhaps no detour is as ideal as the original routes it — Stacey Hall Patty Rooney: temporarily replaces, but thanks to careful planning from managers, Campus Recreation is excited to join the 862-1273 or 422-3421 trainers, dispatchers and drivers, the “way around” becomes clear. OBA team! Campus Recreation includes 18 professional staff, 2 graduate assistants, and DINING — Jon Plodzik 280 student staff. While the department is Campus Recreation, often affectionately known as The Whit, Health Services, MUB Dining’s Capital Investments there are 11 facilities managed by the Often times when people talk about a capital students that Campus Recreation Team department (Hamel Recreation Center, investment, they think of building, brinks and mortar or was Jon Plodzik as “Woody” major equipment. That wasn't the case over the winter conducted from the Toy Story Dinner Whittemore Center Arena, Swasey Indoor at Holloway Commons break for Dining as we made a significant investment in by Dr. David Pool, Student Rec Field, Bremner Field, our greatest asset; OUR PEOPLE - involving almost all of Cross and Dr. Memorial Field, Boulder Field, Outdoor Pool, the 300 staff members. Denise Nelson, two great campus resources. Both Tennis Courts, Mendums Pond, and part of From the Desk of David May topics are critical for everyone to be aware of based on A group of 50 associates completed a 2-day national Jackson’s Landing). Programmatically, we It’s hard to believe that another semester is  Improve Productivity the rising numbers of guests with concerns in both Serv-Safe Certification class that focuses on food safety offer Intramural Sports, Aquatics, Sport underway. Time flies when you are having areas.  Reduce Costs Meghan Proctor: and culminates in an certification when you pass a Clubs, Group Fitness, Personal Training, fun. As a result of some recent campus  Cost Avoidance Associate Development Day covered subjects from 862-4646 or 978-3484 rigorous exam. This class was taught by our own Eric Outdoor Adventures, Special Events, and reorganization, Health Services, Campus  Continue and Improve “Green” operational performance, brainstorming Dining Gibson and Gary Sabbag. This certification is good for Youth Programs. We also offer instructional Recreation and the Memorial Union Initiatives 3 years and an amazing 80% of our staff have been challenges (i.e. food costs), handling stress, stretching Building & Student Activities (MUB) are classes, equipment rentals, athletic training, BENEFITS certified. The State Health Dept. only requires a single at work, organizational culture and the difference now part of the Office of Business Affairs These initiatives are important as we work Kimberly Marsh certified person be on shift in an operation at any one working as a team can make. Lunch was prepared by and facility rentals, including birthday parties. (OBA) family. I am very excited to have the to tell our story to the New Hampshire State 862-0504 legislature. In order for UNH to keep or time. Talk about an investment! our own culinarians who spent the day learning from One of our major areas of focus this spring is teams led by Kevin Charles, Stacey Hall and invited Chefs about Ancient Grains and incorporating increase the share of state aide we receive, In addition there was a certification training the final planning stages for the Hamel MaryAnne Lustgraaf working with us more OR VISIT: them into our menu choices. directly. As you get an opportunity, please we need to change their belief that we do www.unh.edu/hr coordinated by Rochelle L'Italien, MS, RDN, LD and Recreation Center Expansion/Renovation not do enough to save money to lower the These educational opportunities represent a significant welcome our new team members. They will put on by AllerTran U. for managers, supervisors and and the Outdoor Pool. These major projects cost of education. I know the OBA is investment in the "capital" assets we have in Dining. bring a new perspective to our team in the culinary associates about food allergies and preventing will enable us to meet the needs of the committed to these principles and I look Sign Up to Our allergic reactions. That same group participated in They are sure to yield dividends and real impact as important area of student development. I am student body and campus community. You forward to hearing about different ideas Email Listserv Behavioral Intervention Training focusing on at-risk guests are served for years to come. eager to learn and look forward to getting can check out both projects at: https:// involved in what they do. from you that help us achieve these goals. Team Energy Accomplishes Most. Sign up to receive campusrec.unh.edu/facility-projects. your newsletter by BUSINESS AFFAIRS — Rick MacDonald In the coming months, the Vice President I know as a team, we will be committed to email. Please contact We are actively engaged in, NIRSA: Leaders for Finance and Administration (VPFA) this initiative and have great results. [email protected] I am very pleased on behalf of Printing and Mail Services, OBA Support Services and the UNH ID Office to office will embark on “Lean Initiatives” for In Collegiate Recreation. We just learned Thanks for all that you or call 862-0209 welcome Health Services, the Memorial Union Building and Campus Recreation to the Office of Business Affairs. I UNH and introduce a balanced scorecard that two of our students, Abby Van Note and do to serve our am sure you will find our group a great support in trying to accomplish your individual missions. performance metrics tool. Chris Clement, Chris Stankowski, received NIRSA customers. I look OBA Support Services manages payroll for existing OBA units, manages technology for UNH Dining including our the new VPFA (my new leader), was very Newsletter Foundation scholarships to attend their forward to seeing you all Food Management system, biometric meal plan and door access systems, web sites and a wide array of other successful with this initiative in his former Suggestions? conference this Spring. Abby also received soon. Have a great technology systems. The UNH ID Office manages the campus card program as well as the wide variety of meal position as Department of Transportation day!! Please send any plans and debit plans for students, faculty, staff and the general public. Printing Services a scholarship to attend a pre-conference Commissioner for the State of New workshop. This is great recognition of their pictures, suggestions, provides offset and digital printing, rapid copy and graphic design services, while mail Special kudos to Chris Hampshire. We will be focusing on five Sincerely, or ideas for the next services manages the mail for the UNH campus and operates the statewide library Sand for translating achievements in the classroom and in initiatives: newsletter to: consortium program as well as providing package services through UPS and FedEx. our newsletter into campus recreation. Congratulations Abby & David [email protected]  Increase Revenues French and Spanish. Chris! Once again, welcome to the family- we look forward to supporting you soon. THANK YOU! MEMORIAL UNION BUILDING & STUDENT ACTIVITIES — MaryAnne Lustgraaf HOUSING — Kath y Irla-che sne y Winter Semester has started and the quiet reflection people who Academics & Housing can analyze to help us make important decisions. Employee Shawn Kretchmar will work with students to (and catch up time) of the winter break is a distant pass through Partnership Assistance Program memory. Every semester brings changes, our doors. analyze direct and indirect costs associated with innovations, adaptions and challenges. One major Trying to do more with less, determining what are providing laundry service as well as the demand for ALL! One program/ valued added services and “leaning” our for service at various price points. Blaise Masse change for the MUB team is that we are now aligned USNH and the Office of New Year, service we organizations. These are all familiar phrases at and Michael Saputo’s group will do a market with our colleagues in the Office of Business Business Affairs are strong would like UNH as we look for ways to provide the best assessment of the supply and demand for student New Goals! Affairs. We are excited to be joining all of you and you to know believers in promoting emotional look forward to the opportunities we will have to services possible with less. Occasionally an housing. The results may include a decision and physical wellness. Starting about support tool for students aimed at showing the Happy 2015 to you! The first of collaborate together. opportunity walks in the front door and for January 1, 2015, we are happy specifically is true impact of where to live while at UNH. the year is often an inspiring Housing it was in the form of an email from to announce that the Employee Many of you know the MUB as a campus meeting called WILDCAT LINK (https://wildcatlink.unh.edu) Assistance Program (EAP) is time for self-reflection, new Professor Roger Grinde from the Paul College. He In the end, students not only gain valuable skills, place and a hangout spot for students. We hosted which is UNH’s powerful student involvement tool. now available to all Adjunct beginnings, and goal setting for was looking for administrators to work with his they form real connections and learn professional more than 9,800 meetings and events last year. We It serves as a place for students to find out how to D.S. 766 Business Analytics students. Having hourly as well as benefitted the upcoming year. An life lessons along the way. They walk away with a have many other services from the Granite Square get involved with student organizations, participated in a previous year, I wasted no time in staff. The EAP is a confidential interesting statistic recently sense of satisfaction for helping their university counseling and referral service Station (student mail services), to the Info Center, departments, programs and events. Staff and faculty signing us up! Three Housing managers will work stated that 70% of our New make a change that benefits their peers. By that can help you and your Ticket Office, Games Room, the Notch and MUB can also access Wildcat Link using your UNH IT ID with two different groups of business school Year's goals are never investing a few hours of time with students, family deal with life challenges. Movies. You may be familiar with our various (BlackBoard login). The MUB & Student Activities seniors as they gain real world experience in met! That is sort of a entertainment, lectures series and leadership uses it to manage many of our processes and forms managers will save countless hours collecting, Whether you’re struggling with modeling and data analysis. Business analytics is an important career or personal depressing fact… so what can development programs. Many of which are also with student organizations such as cash banks, travel analyzing and displaying decision making data crucial to an organizations’ ability to gain a and, as we all know, time is money! decision, striving towards a we do to keep our goals on open to the campus community. We work with all forms, SAFC forms and food waivers. The Outdoor competitive advantage. It provides real data we healthier lifestyle, wrestling with track? Here are a few tips for student organizations including Greek organizations Event Permit is also managed here allowing all the financial and legal questions, or fulfilling our New Year’s goals: and provide special programs directed toward affected departments to review the permit and sign seeking advice regarding commuters, veterans, and non-traditional students. off on it before the UNH Police gives final approval. Congratulations to the first OBA Leadership Program Graduates! childcare or eldercare.  Write it down and make a There is always something going on in the MUB. We would be happy to meet with your department if This new program is designed to enhance a broad range of leadership skills that are essential to If you feel like you would benefit plan – “A goal without a plan is However, we look at ourselves as community you are interested in a Wildcat Link demonstration. organizational success. From emotional intelligence to transformational change, teambuilding to talent from this program, call our EAP management, they were challenged to think more globally and strategically, stretch their skills and just a dream”, by adding a builders and of course the “Heart of Campus”. What In the meantime log in, answer a couple of questions provider, APS Healthcare, 24- experience, enhance stakeholder relationships, and solve key business problems. game plan we better position does that mean to the MUB full time and student and click around. Many of the events on the flyer hours a day, 365 days a year at ourselves for success! staff? It means that we are proud to be a welcoming, board are campus events only and do not show up 1-800-424-1749 or go online to explore their services at: inclusive and supportive community center for until you actually log in.  Tell someone about your www.apshelplink.com students, staff, faculty and the community. We Have a great semester and please avail yourself to goal – a friend, a supervisor, welcome and support diverse cultural and Company Code: USNH whoever! Sharing your goal our many programs and services. We look forward educational programs and activities and look Or on the UNH website at: with others naturally creates to working with all of you and hope to see you forward each and every day to the thousands of www.unh.edu/hr/ accountability that can be around the MUB. eap_resources motivating!

Kevin Charles Parsons, Blaise Masse, Dahlia Nardone Dahlia Masse, Blaise Parsons,

Set mini-goals – back to Whitney, Jeff Amy Marble, Florence Greeke, Patty Rooney, David May, May, David Rooney, Greeke, Patty  HEALTH SERVICES — Jed St.Onge. Maredith Amicangioli, Mike that plan, if you have a large goal try to break it Who Are We? CONFERENCES & CATERING — Dorrie McClintock down into smaller steps so With Health Services (HS) being new to the Office of it feels more attainable. Business Affairs, we thought we would take the Our Definition of Hospitality... a few! But most importantly, she ensures a successful event and the opportunity to introduce ourselves to everyone. HS is a satisfaction of our clients. It’s always a true testament to a job well  Positive reminders – team of over 60 full- and part-time staff members plus One particular word comes to mind when we think about what defines done when you receive accolades from clients and attendees. The our success here in the land of Conferences and Catering… remind yourself of the student employees, interns and peer educators. We work to glowing testimonials about Gina’s service (and the caterers and student HOSPITALITY - the friendly and generous reception and entertainment positive reasons why you promote, maintain and improve the health and well-being workers that work alongside her) are received often and keep coming! of guests, visitors, or strangers. In the very competitive industry of set this goal and what it will of the University community in support of the institution’s We received a note from an attendee whose daughter was considering Kevin Charles, Gladi Porsche, Janet Harris, Dennis Dupuis, meeting coordination, special events and weddings, superb customer attending UNH: “The service and positive experience at my recent feel like when it is achieved. Cindy McGahey , Kathleen Grace -Bishop academic mission. This is accomplished by providing primary health care services, teaching health care consumerism, illness prevention and health promotion, co service can make the difference between a mediocre event and a stellar meeting reinforced my pleasure with what UNH has to offer.” What a  Reward yourself – -curricular learning opportunities for students, and through our public health role. We not only take care of one. In the quest to build our business, half the battle is attracting great reminder about the importance of our work and how it helps people to UNH, and the other half is making a positive impression on periodically reward yourself for students when they are sick or injured, but also help them stay well. HS views students, and other members support the mission of the University! the guests, hopefully resulting in repeat business. This makes the focus a job well done! Treat yourself of the UNH community, as whole and dynamic individuals. We realize that the components of each of our As you can imagine, Gina is very busy running around keeping all of on hospitality in our operation crucial to our continued success . to something special when you lives impact our health and well-being. Our goal is to optimize wellness, now and for the future. our event guests happy. Somehow, she manages to keep that same achieve a mini-goal, the Although we always offered some level of service to UNH employees, HS expanded services in 2012 by While it is top-priority for all of us in Conferences and Catering to be tempo outside of work. She and her husband run a small sustainable positive encouragement will opening the UNH Employee Clinic (EC). The EC keeps growing in terms of services we provide to UNH friendly and customer-service focused (a well-deserved shout to all of farm—raising pigs, chickens, and other livestock. If you get a chance keep you going! employees and their dependents who are 18 years of age or older. our fellow OBA members that exceed guest expectations on a daily to talk to her, you will hear instantly how passionate basis!), there is one particular Conferences and Catering employee that she is. She’s strongly committed to continuing her There is still plenty of time to HS has been nationally accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) exudes hospitality from the moment our guests step foot in our event education and is currently pursuing a degree in get back on track with your for the last 13 years. Annually, HS provides over 20,000 medical and wellness education/counseling visits, spaces—Gina Kemp. Gina is our Lead Conference Service Worker but business. Gina is also a very proud mother to an goals, so take a moment right and over 500 educational programs. We are constantly working to provide services and programs that best un-officially known as the face of our Holloway conference facility. aspiring actress, which occupies her “down” time! now to review them and make meet the needs of our students, in collaboration with our colleagues across campus. She has been in her current role for almost three years and previously We can’t thank Gina enough for the hard work and a game plan for how you’ll Check out our web page (http://www.unh.edu/health-services), read our blogs, and friend, follow, find and worked as a part-time caterer for us. Gina oversees many aspects of the welcoming environment she creates every day for achieve greatness! Now is the like us on Facebook. Social media is a strength, and these are just some of the ways we share information conference operation including the set-up of meeting rooms, our guests. It’s hospitality at its finest, kudos! time to make it happen! on services and programs, as well as many health topics, to help keep the UNH community in the know presentation of food & beverage, and audio-visual needs…just to name about ways to care for themselves. Gina Kemp MEMORIAL UNION BUILDING & STUDENT ACTIVITIES — MaryAnne Lustgraaf HOUSING — Kath y Irla-che sne y Winter Semester has started and the quiet reflection people who Academics & Housing can analyze to help us make important decisions. Employee Shawn Kretchmar will work with students to (and catch up time) of the winter break is a distant pass through Partnership Assistance Program memory. Every semester brings changes, our doors. analyze direct and indirect costs associated with innovations, adaptions and challenges. One major Trying to do more with less, determining what are providing laundry service as well as the demand for ALL! One program/ valued added services and “leaning” our for service at various price points. Blaise Masse change for the MUB team is that we are now aligned USNH and the Office of New Year, service we organizations. These are all familiar phrases at and Michael Saputo’s group will do a market with our colleagues in the Office of Business Business Affairs are strong would like UNH as we look for ways to provide the best assessment of the supply and demand for student New Goals! Affairs. We are excited to be joining all of you and you to know believers in promoting emotional look forward to the opportunities we will have to services possible with less. Occasionally an housing. The results may include a decision and physical wellness. Starting about support tool for students aimed at showing the Happy 2015 to you! The first of collaborate together. opportunity walks in the front door and for January 1, 2015, we are happy specifically is true impact of where to live while at UNH. the year is often an inspiring Housing it was in the form of an email from to announce that the Employee Many of you know the MUB as a campus meeting called WILDCAT LINK (https://wildcatlink.unh.edu) Assistance Program (EAP) is time for self-reflection, new Professor Roger Grinde from the Paul College. He In the end, students not only gain valuable skills, place and a hangout spot for students. We hosted which is UNH’s powerful student involvement tool. now available to all Adjunct beginnings, and goal setting for was looking for administrators to work with his they form real connections and learn professional more than 9,800 meetings and events last year. We It serves as a place for students to find out how to D.S. 766 Business Analytics students. Having hourly as well as benefitted the upcoming year. An life lessons along the way. They walk away with a have many other services from the Granite Square get involved with student organizations, participated in a previous year, I wasted no time in staff. The EAP is a confidential interesting statistic recently sense of satisfaction for helping their university counseling and referral service Station (student mail services), to the Info Center, departments, programs and events. Staff and faculty signing us up! Three Housing managers will work stated that 70% of our New make a change that benefits their peers. By that can help you and your Ticket Office, Games Room, the Notch and MUB can also access Wildcat Link using your UNH IT ID with two different groups of business school Year's goals are never investing a few hours of time with students, family deal with life challenges. Movies. You may be familiar with our various (BlackBoard login). The MUB & Student Activities seniors as they gain real world experience in met! That is sort of a entertainment, lectures series and leadership uses it to manage many of our processes and forms managers will save countless hours collecting, Whether you’re struggling with modeling and data analysis. Business analytics is an important career or personal depressing fact… so what can development programs. Many of which are also with student organizations such as cash banks, travel analyzing and displaying decision making data crucial to an organizations’ ability to gain a and, as we all know, time is money! decision, striving towards a we do to keep our goals on open to the campus community. We work with all forms, SAFC forms and food waivers. The Outdoor competitive advantage. It provides real data we healthier lifestyle, wrestling with track? Here are a few tips for student organizations including Greek organizations Event Permit is also managed here allowing all the financial and legal questions, or fulfilling our New Year’s goals: and provide special programs directed toward affected departments to review the permit and sign seeking advice regarding commuters, veterans, and non-traditional students. off on it before the UNH Police gives final approval. Congratulations to the first OBA Leadership Program Graduates! childcare or eldercare.  Write it down and make a There is always something going on in the MUB. We would be happy to meet with your department if This new program is designed to enhance a broad range of leadership skills that are essential to If you feel like you would benefit plan – “A goal without a plan is However, we look at ourselves as community you are interested in a Wildcat Link demonstration. organizational success. From emotional intelligence to transformational change, teambuilding to talent from this program, call our EAP management, they were challenged to think more globally and strategically, stretch their skills and just a dream”, by adding a builders and of course the “Heart of Campus”. What In the meantime log in, answer a couple of questions provider, APS Healthcare, 24- experience, enhance stakeholder relationships, and solve key business problems. game plan we better position does that mean to the MUB full time and student and click around. Many of the events on the flyer hours a day, 365 days a year at ourselves for success! staff? It means that we are proud to be a welcoming, board are campus events only and do not show up 1-800-424-1749 or go online to explore their services at: inclusive and supportive community center for until you actually log in.  Tell someone about your www.apshelplink.com students, staff, faculty and the community. We Have a great semester and please avail yourself to goal – a friend, a supervisor, welcome and support diverse cultural and Company Code: USNH whoever! Sharing your goal our many programs and services. We look forward educational programs and activities and look Or on the UNH website at: with others naturally creates to working with all of you and hope to see you forward each and every day to the thousands of www.unh.edu/hr/ accountability that can be around the MUB. eap_resources motivating!

Kevin Charles Parsons, Blaise Masse, Dahlia Nardone Dahlia Masse, Blaise Parsons,

that would imperil the safety of passengers, vehicles, and property. It certainly can’t go down streets where buses

DINING — Jon Plodzik 280 student staff. While the department is Campus Recreation, often affectionately known as The Whit, Health Services, MUB Dining’s Capital Investments there are 11 facilities managed by the Often times when people talk about a capital students that Campus Recreation Team department (Hamel Recreation Center, investment, they think of building, brinks and mortar or was Jon Plodzik as “Woody” major equipment. That wasn't the case over the winter conducted from the Toy Story Dinner Whittemore Center Arena, Swasey Indoor at Holloway Commons break for Dining as we made a significant investment in by Dr. David Pool, Student Rec Field, Bremner Field, our greatest asset; OUR PEOPLE - involving almost all of Cross and Dr. Memorial Field, Boulder Field, Outdoor Pool, the 300 staff members. Denise Nelson, two great campus resources. Both Tennis Courts, Mendums Pond, and part of From the Desk of David May topics are critical for everyone to be aware of based on A group of 50 associates completed a 2-day national Jackson’s Landing). Programmatically, we It’s hard to believe that another semester is  Improve Productivity the rising numbers of guests with concerns in both Serv-Safe Certification class that focuses on food safety offer Intramural Sports, Aquatics, Sport underway. Time flies when you are having areas.  Reduce Costs Meghan Proctor: and culminates in an certification when you pass a Clubs, Group Fitness, Personal Training, fun. As a result of some recent campus  Cost Avoidance Associate Development Day covered subjects from 862-4646 or 978-3484 rigorous exam. This class was taught by our own Eric Outdoor Adventures, Special Events, and reorganization, Health Services, Campus  Continue and Improve “Green” operational performance, brainstorming Dining Gibson and Gary Sabbag. This certification is good for Youth Programs. We also offer instructional Recreation and the Memorial Union Initiatives 3 years and an amazing 80% of our staff have been challenges (i.e. food costs), handling stress, stretching Building & Student Activities (MUB) are classes, equipment rentals, athletic training, BENEFITS certified. The State Health Dept. only requires a single at work, organizational culture and the difference now part of the Office of Business Affairs These initiatives are important as we work Kimberly Marsh certified person be on shift in an operation at any one working as a team can make. Lunch was prepared by and facility rentals, including birthday parties. (OBA) family. I am very excited to have the to tell our story to the New Hampshire State 862-0504 legislature. In order for UNH to keep or time. Talk about an investment! our own culinarians who spent the day learning from One of our major areas of focus this spring is teams led by Kevin Charles, Stacey Hall and invited Chefs about Ancient Grains and incorporating increase the share of state aide we receive, In addition there was a certification training the final planning stages for the Hamel MaryAnne Lustgraaf working with us more OR VISIT: them into our menu choices. directly. As you get an opportunity, please we need to change their belief that we do www.unh.edu/hr coordinated by Rochelle L'Italien, MS, RDN, LD and Recreation Center Expansion/Renovation not do enough to save money to lower the These educational opportunities represent a significant welcome our new team members. They will put on by AllerTran U. for managers, supervisors and and the Outdoor Pool. These major projects cost of education. I know the OBA is investment in the "capital" assets we have in Dining. bring a new perspective to our team in the culinary associates about food allergies and preventing will enable us to meet the needs of the committed to these principles and I look Sign Up to Our allergic reactions. That same group participated in They are sure to yield dividends and real impact as important area of student development. I am student body and campus community. You forward to hearing about different ideas Email Listserv Behavioral Intervention Training focusing on at-risk guests are served for years to come. eager to learn and look forward to getting can check out both projects at: https:// involved in what they do. from you that help us achieve these goals. Team Energy Accomplishes Most. Sign up to receive campusrec.unh.edu/facility-projects. your newsletter by BUSINESS AFFAIRS — Rick MacDonald In the coming months, the Vice President I know as a team, we will be committed to email. Please contact We are actively engaged in, NIRSA: Leaders for Finance and Administration (VPFA) this initiative and have great results. [email protected] I am very pleased on behalf of Printing and Mail Services, OBA Support Services and the UNH ID Office to office will embark on “Lean Initiatives” for In Collegiate Recreation. We just learned Thanks for all that you or call 862-0209 welcome Health Services, the Memorial Union Building and Campus Recreation to the Office of Business Affairs. I UNH and introduce a balanced scorecard that two of our students, Abby Van Note and do to serve our am sure you will find our group a great support in trying to accomplish your individual missions. performance metrics tool. Chris Clement, Chris Stankowski, received NIRSA customers. I look OBA Support Services manages payroll for existing OBA units, manages technology for UNH Dining including our the new VPFA (my new leader), was very Newsletter Foundation scholarships to attend their forward to seeing you all Food Management system, biometric meal plan and door access systems, web sites and a wide array of other successful with this initiative in his former Suggestions? conference this Spring. Abby also received soon. Have a great technology systems. The UNH ID Office manages the campus card program as well as the wide variety of meal position as Department of Transportation day!! Please send any plans and debit plans for students, faculty, staff and the general public. Printing Services a scholarship to attend a pre-conference Commissioner for the State of New workshop. This is great recognition of their pictures, suggestions, provides offset and digital printing, rapid copy and graphic design services, while mail Special kudos to Chris Hampshire. We will be focusing on five Sincerely, or ideas for the next services manages the mail for the UNH campus and operates the statewide library Sand for translating achievements in the classroom and in initiatives: newsletter to: consortium program as well as providing package services through UPS and FedEx. our newsletter into campus recreation. Congratulations Abby & David [email protected]  Increase Revenues French and Spanish. Chris! Once again, welcome to the family- we look forward to supporting you soon. THANK YOU!