Annual Report 2020 Overview
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2 — QNB ALAHLI Annual Report 2020 Overview QNB ALAHLI truly believes that Innovation Strategic Report is the key to acheive its vision to become the First Choice Bank in Egypt through driving greater value and ensuring that its business is ready for the future. Performance Operational Read more about our Strategy on page 12 Contents Corporate Social Responsibility Overview 4 QNB ALAHLI Chairman and Assets Net profit Managing Director’s Statement 6 Board of Directors EGP 290,163 m EGP 7,492 m Strategic Report 10 QNB ALAHLI at a glance Risk Management 12 QNB ALAHLI’s Strategy Earnings Per Governance and 16 Delivering sustainable results share Corporate 18 Creating and delivering value EGP 3,08 Operational Performance 22 Wholesale and Commercial Read more in our Financial statements banking section on page 44 23 Retail banking Separate Financial 25 Small and Medium Enterprises Statements Corporate Social Responsibility 28 QNB ALAHLI’s corporate social responsibility Corporate Governance and Risk Management 32 Corporate Governance Consolidated Statements 38 Internal Audit Financial 40 Compliance 42 Risk Management Financial Statements 44 Separate Financial Statements 114 Consolidated Financial Branches Network Statements 188 QNB ALAHLI’s Branches Network QNB ALAHLI Annual Report 2020 — 3 QNB ALAHLI The financial results and achievements, affirms Chairman & Managing our ability to work and make a difference under Director’s Statement any circumstances, relying on the bank’s strong financial position, our employees’ dedication and the business continuity plan throughout 2020. Last year was an exceptional year on different levels, as we witnessed one of the greatest challenges to face humankind for decades, namely the global outbreak of COVID-19. However, with every new challenge, QNB ALAHLI proves its ability, to not only withstand and cope with the harshest changes, but to also reaffirm its ingenuity in transforming challenges into opportunities, and crises into rewarding gifts to foster growth, progress, and undeniable achievements. We have reaffirmed these values since the beginning of the COVID-19 crisis. Our tangible achievements were the outcome of the tireless efforts of the Board of Directors and all employees of QNB ALAHLI. I would like to take this opportunity to express my sincere gratitude and appreciation for the valuable contributions of our board and every team member this particular year, the year of the toughest challenges, brilliant opportunities and important milestones. The financial results, achievements, key figures and relevant indicators that are included in this report underscore, once again, our ability to work and make a difference under any circumstances, relying on the bank’s strong financial position, our employees’ dedication in delivering our strategy, and the business continuity plan we put into action throughout the year. Mr. Mohamed Osman El-Dib > Chairman & Managing Director Despite the negative impact of COVID-19 courses, and provided plastic shields for catered to the needs of different market on all economic activities in Egypt and the windows to prevent direct contact segments, and provided unique electronic entire world: the lockdown measures, the between employees and customers. and digital services. slowdown of global trade and the setback To ensure adequate distance between As for the financial results, our standalone of various activities, QNB ALAHLI’s employees, we divided staff presence as net profit amounted to EGP 7,399 million, financial indicators were positive even much as possible in accordance with the while consolidated net profit reached EGP under the exceptional operations CBE directives and Ministry of Health and 7,492 million. The total balance of loan necessary to weather the adverse events in line with international guidelines. In portfolio reached EGP 174 billion, with an related to the global crisis. addition, we applied disinfection protocols annual growth rate of 7%, while the throughout the day. Dealing with COVID-19 crisis bank’s market share of total loans reached professionally For customer safety, we reduced the 7.47%. Credit facilities granted to SMEs number of customers inside branches by reached 22.5% of the total credit facilities Since the outbreak of COVID-19 in Egypt 50%, provided disinfectant to customers, and exceeded the targeted percentage set in March 2020, QNB ALAHLI has applied and asked customers to wear masks inside by the CBE in 2019. Customers’ deposits strict precautionary measures obligated branches. The bank also launched a “Your reached EGP 234 billion with an annual by the Central Bank of Egypt to combat place….Your safety” initiative, growth rate of 12%. the virus spread. Our crisis management encouraging customers to use electronic committee was in permanent session to In addition, we have the highest deposit payment options as a safe alternative to utilization rate, with a loan-to-deposit ratio assess and monitor the situation on a daily cash payment. basis, while taking necessary measures to of 74%, compared to prevailing rate of the ensure safety and health of the bank’s Outstanding financial results sector of just 46%. We focus on the growth teams and customers alike. The of key banking operations and maintain QNB ALAHLI was able to maintain high liquidity for all currencies, and our committee aimed to achieve two key positive financial indicators in 2020 goals: to support the safety and health of total assets reached EGP 290 billion with a despite the challenging economic growth rate of 6% year-on-year. employees and customers, and to help environment domestically and globally ensure hassle-free business continuity in due to COVID-19. The positive results The bank aligns with the government’s all branches and business units. demonstrate the resilience and flexibility efforts to transform to cashless society To achieve these goals, we allowed of our policies and procedures to upgrade and introduce innovative banking employees at greater risk to work from operations and mitigate the negative services home, while encouraging employees who repercussions of COVID-19. In addition, The Egyptian government, through CBE were travelling abroad to self-isolate. At we withstood fierce competition, took and other entities, aims to shift to a the same time, we restricted in-office advantage of emerging opportunities cashless society and support electronic visitors, suspended in-person training through our 231 branches across Egypt, payments all over Egypt. These efforts 4 — QNB ALAHLI Annual Report 2020 were received positively by the banking be scanned by the customer, then they and providing the best medical services. sector, which aims to align with the enter the required amount and pay We also participated in the Decent Life governmental initiatives in this regard. instantly through an e-wallet or via Initiative under the patronage of the Overview QNB ALAHLI was one of the leading banks the VISA SCAN TO PAY app without President of the Arab Republic of Egypt, to to launch state-of-the-art digital products cards or POS machines. Electronic support groups and families in need, and services to cater to the needs of our payment products and solutions come aiming to improve the housing customer base, while coping with the as a part of the initiatives of the environment for the most deserving directives of the government to achieve Central Bank of Egypt to transform families in the villages targeted by the digital transformation. Egypt into a cashless society, which is initiative. The strategic project for digital a strategic goal that QNB ALAHLI Prestigious international and regional transformation in electronic payments is seeks to achieve through its innovative Strategic Report one of the most important guarantees of services and products. awards Confirming our leading position in strengthening governance and best Supporting SMEs ... engines of providing the best service to customers in utilization of resources, as it effectively development in Egypt contributes to automating public services the banking sector, QNB ALAHLI won a provided to citizens, facilitating access to In order to support small and medium total of 15 prestigious awards this year them with their actual value without any enterprises (SMEs) which are from leading international banking additional burdens, and consolidating the considered engines of development in institutions and magazine. The bank was foundations of transparency and equal Egypt, QNB ALAHLI launched an recognized for its products and services opportunities among citizens. The integrated program that not only provided to its customers, including Best Government has already allocated 12.7 provides banking services to this SME Bank - Egypt, Best Retail Bank in sector, but also provides it with Performance billion in the current fiscal year for the Egypt, and Best Digital Banking Products Operational gradual transformation into digital Egypt advisory services. We inaugurated two and Services - Egypt business development service centers and the promotion of electronic collection For the second year in a row, we earned two to support emerging, small and of governmental services as an alternative awards from EMEA Finance magazine for medium enterprises and provide to the typical ways of payment. the Best Green Finance Bank-Pan Africa business advice. We also sponsored the and the Best Foreign Bank in Egypt. QNB The outbreak of COVID-19 has doubled the innovation incubator as a part of the ALAHLI is the first bank