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May 2016 • Issue 35

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May 2016 • Issue 35 May 2016 • Issue 35 A newsletter by residents for residents Have your say Use your vote to award £100,000! Festival Odyssey 70s legends to headline Phoenix Festival community news Focus on… Rent and service charges Welcome… Looking for our contact details? Turn to the back page! Welcome to Community News This May edition of Community News is jam-packed with updates and competitions for you. Summer is almost here and we’re getting ready for the Phoenix Festival on Saturday 14 May at Forster Park. Lots of popular activities will be returning as well as some new and exciting events. These include a Community Parade which will pass through Downham before kicking off the festival! Why not bring your dog to take part in our new dog show too? At the festival you will also be able to meet the larger projects which have been shortlisted for Community Chest funding. Smaller projects have already been selected by our panel – turn to pages 10 and 11 to find out who was successful. The projects will benefit our whole community and everyone can get involved. Downham is celebrating its 90th birthday this year and there’s more information on Page 10 and 11 about how you can get involved in the celebrations. We also hear from Eileen Hale, a resident who has lived in the same home for 88 years. Her WIN! ‘Spot yourself!’ memories of the area really showed us how much has changed If this is you, pictured at our over the years. Read her story on Page 9. Community Links Gathering in We hope to see you at some of the many events happening February, please get in touch to this summer! claim your £25 shopping voucher. Best wishes, from the Residents Communication Group Contents Your photos 3 Phoenix Festival 2016 We love hearing from you and 4-5 Round the houses especially liked this photo sent in by Rory of a rainbow over 6 Focus on... Primrose Close. rent and service charges Send in your photos of our community and you could win a 7 Money matters £5 shopping voucher if we print it! 8 My home The theme for the next edition 9 My Phoenix - is the Phoenix Festival. Send us Eileen Hale your favourite photos by post, on Twitter (#PhoenixFestival) 10-11 My Community or by email. Contact details are on 12 Noticeboard the back page. Cover image – young residents enjoyed Phoenix Community Housing Association (Bellingham and Downham Limited) is a learning traditional Chinese dancing at our Community Benefit Society, number IP30057R. VAT number 162 4926 03. February Community Links Homes and Communities Agency number L4505. 2 Phoenix Festival Saturday 14 May 2016 • 11.30am - 4.30pm Fun fair | Petting farm | BMX track Archery | Face painting | Graffiti workshop Circus tent | Street theatre zone Massage & therapy zone | Beer tent & food stalls And much more! BMX track Dog Show FREE ENTRY FREE dog micro- Live Odyssey chipping Music (13.45 – 14.30pm) Join the Community Parade Kele Le Roc (11.30-11.50am) Forster MemorialCall 0800 0285 Park,700 | www off.phoenix Whitefootch.org.uk | Lane@phoenixtogethe BR1 5SDr Call 0800 0285 700 | www.phoenixch.org.uk | @phoenixtogether Round the houses New homes coming! £500 up for grabs Congratulations to Tracey Taylor who won £500 of shopping vouchers in our February Gold Club prize draw. Tracey said: “I was so surprised, I’ve never won anything like this before. There’s a big housing shortage in London and we want to respond to this I’m not sure what I’ll spend the by building new homes. vouchers on yet but I’m definitely Following consultation with residents we are pleased to announce that we going to treat myself!” have received planning permission to create 22 new homes for rent next Not joined the Gold Club yet? to Forster House. The plans also include improving the outside area and creating new parking spaces. Contact us to sign up and be in with a chance to win too! It’s free and is Building works will hopefully begin later this year, with the new homes our way to thank residents who pay completed in January 2018. their rent or service charges on time, keep to appointments or even pay by Direct Debit, all of which allow us Plans progress at the Fellowship Inn to offer a quality service. Our plans to restore the Fellowship Inn, a semi-derelict 1920s pub, are moving ahead after we selected The Laine Pub Company to manage the venue once the restoration is complete. Laine’s run 47 pubs that are also home to theatres, comedy clubs, music venues, art galleries, microbreweries and even a circus! They will bring this experience to the Fellowship Inn and deliver a cinema, music hub, pub, café, live venue, and a micro-brewery based on the findings of our wide-ranging consultation last summer. We will work with Laine’s as the restoration continues, and hand over the keys once the restoration is complete in late 2017. Visit our website to stay up to date with the project, which is part-funded by the Heritage Lottery. Gold Club winner Tracey with Phoenix staff member Yvette Hinds 4 Lots more news online: www.phoenixch.org.uk • www.thegreenman.com • @phoenixtogether Round the houses Holding us to account Members of our Resident Scrutiny Panel put our work under the microscope. For their next investigation they have been busy looking at how we support new tenants during the first year of their tenancy with us. They have interviewed Phoenix staff to find out more, reviewed the information and support that new Inspecting our welcome box for new tenants Scrutinising our new tenant induction session tenants receive, and even attended a resident induction session. Their findings will be submitted to the Board in May along with suggestions for improvement. Visit our website to find out more about the panel, and to read about their previous investigation into our emergency out-of-hours service. We are always keen to hear from people interested in joining the panel. Please get in touch if you would like to find out more. Scrutiny panel members interview Phoenix staff Welcome aboard Swot up on We’re pleased to welcome two new residents to the Board. social housing Mike Boniface joins as a resident We’ve seen nearly 50 residents graduate Board Member. as social housing experts from our Mike Boniface Carmen Simpson Mike is a tenant who cares Phoenix Academy in the past two years. passionately about the community Carmen is a tenant who is And with this year’s sessions gearing up, and our environment. He has been passionate about putting residents we hope to create many more. involved with Phoenix since the at the heart of decision making. The Phoenix Academy is an opportunity beginning and is also a member She has years of experience in for residents to get more involved in of the Gateway Committee and resident involvement and housing how Phoenix is run. This year, more Resident Communications Group. management in Lewisham and than 25 residents have signed up to Southwark. Carmen is also a Mike said: “I feel proud and learn about the history of social housing member of the Gateway Committee. humbled to be appointed to the and current housing issues. board, and I’m looking forward to If you’d like to get involved with The course consists of ten two-hour the first Board meeting.” Phoenix and help to influence sessions at The Green Man and we’ll Carmen joins as an observer and our plans and priorities, please let you know how everyone gets on in shadow Board Member. get in touch. future editions. You can call us on 0800 0285 700 • www.phoenixch.org.uk 5 Focus on… Rent and service charges How are we doing? We explore a different area of our work and performance in each issue of Community News. Here we look at rent and service charges. Did you know rent and service charges are our main source of income and allow us to provide you with services, including repairs? Thank you to everyone who pays their rent and service charges on time, and keeps their accounts up to date. Tenants: In the 2015/2016 financial year (1 April 2015 – 31 March 2016), we collected 99.62% of rent and service charges from tenants. This means we still have to collect • supported tenants and Remember, we are here to help. If £1.5million of arrears (rent/service leaseholders to gain £228,000 of you have any questions about your charges which haven’t been paid). additional income through our rent or service charges, or if you are financial inclusion advice unable to pay, please get in touch. Leaseholders: In 2015/16 we met our targets for collecting major works • provided energy advice to save charges (this takes into account the residents £20,700 on their energy opportunity we give leaseholders to bills Direct Debit pay their charges over three years). • helped 115 households to benefit While we still need to collect from the Thames Watersure Sign up to pay by £3.7million for leaseholder charges, scheme, saving on average £3.38 Direct Debit today and we have repayment agreements in each week. (See page 7 for more place for £1.5million of these arrears. details). be in with a chance of We also collected over £3million of winning £250! charges in 2015/16. Last resort Eviction or applying for a forfeiture Advice and support of your lease is always a last resort If you do not pay your rent or service for us.
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