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WE CARE Network RELAX NO2 2019 WECARE://FILE02/NTS.MAG SUPER AGILE SERVICES WE CARE network SOC 24/7 CLOUD NTS GOES GERMANY DREI-LÄNDER-CHECK SUPER SERVICES Together we accomplish A visit to 11 NTS What are the pros? everything! locations. What’s behind it? EDITORIAL IMPRINT MEDIA OWNER AND EDITOR NTS Netzwerk Telekom Service AG RELAX, WE SHARE! MANAGEMENT BOARD What is the core of a company like NTS? How does the Alexander Albler, Hermann Koller cooperation between regional locations in a multi-natio- PUBLISHER nal business work? Which technological challenges are Styria Content Creation GmbH & Co KG, waiting for our customers? Hainburger Strasse 33, 1030 Wien The updated version 2.0 of our magazine answers these MANAGEMENT BOARD questions, which are fundamental for us. This edition Mag. Alexis Johann and Eva-Maria Kubin, MA delivers many insights into the colorful world of NTS EDITORIAL STAFF and thereby provides exciting news that we do not want Harald Müller, Michael Samec, Kunigunde Weissenegger, to keep to ourselves. No matter if we talk about impressi- Daniela Haag, Franz Lammer, Wolfgang Jöri (NTS) ons from the new SOC location in vibrant Leipzig or the launch of new promising NTS products such as NTS PROJECT MANAGEMENT -VxػũǔũLJǔŤŁƙɜŁƍؾƾǜƙǔŁĹx¿²LJƼũƿũǔǔŤĖǔIJƙƍǔũ¿§ Katharina Tieber (Styria), Franz Lammer (NTS), Daniela Haag (NTS) nues to keep our company successful. It could be during ART DIRECTION AND GRAPHICS the business run in Dornbirn, with a good Italian espres- Bozica Miloseska (Styria), Joanna Jagiello (Styria), Silke Haar (NTS) LJƙũƍǔŤŁIJƙɆŁŁſũǔIJŤŁƍũƍǔŤŁIJũǔǺǔƙǴŁƿƙśƙƂȄĖƍƙƙƿ when paddling together in a lake near Graz: RELAX, WE PHOTO EDITOR CARE is our distinct, joint credo. Hermann Koller, Günther Peer, Daniela Haag, Silke Haar (NTS) Alexander Albler (from left to right). PROOFREADING Despite our constant success for the last 23 years, we do Barbara Hofmann, Daniela Haag (NTS) not want to forget to think in a fresh and new way. We do this from a customer perspective and not out of establis- TRANSLATION BY hed internal structures. Therefore, we are looking for- Lenka Lorber ward to a new member in the NTS management team. PRODUCTION With Günther Peer we have found a Chief Commercial ɇIJŁƿǴŤƙǴũƂƂıƿũƍŜŤũLJƂƙƍŜLJǔĖƍĹũƍŜŁǹƼŁƿũŁƍIJŁĖƍĹ Styria Media Design – m4! Mediendienstleistungs GmbH & Co KG, www.sryria.com/mediadesign expertise with regards to customer focus, in the areas of -ŁLJƙɜǴĖƿŁĹŁdzŁƂƙƼƋŁƍǔĖƍĹLJŁƿdzũIJŁũƍǔƙƙǜƿIJƙƋƼĖƍǺ؆ MANUFACTURER sides his international sales experience, Günther Peer Druck Styria GmbH & Co KG, Styria-Strasse 20, 8042 Graz. Do you prefer to read on your tablet, will focus on the continuous growth of our product port- smartphone or on your monitor? Then The editorial staff compiled this magazine with the greatest possible care. folio as well as the acceleration of further expansions. find the online version as well as the Nevertheless, some information might be out-of-date since the editorial downloadable version of RELAX on deadline. The responsibilities for the content of the printed advertisements www.nts.eu/relaxmagazin are solely with the advertising companies. We wish you a nice time reading the second edition of RELAX. DISCLOSURE IN ACCORDANCE WITH §25 AUSTRIAN MEDIA LAW (§25 MEDIENGESETZ) styriacontentcreation.com/wp-content/uploads/2017/09/Offenlegung- RELAX, WE CARE. für-Styria-Content-Creation-Produkte_September-2017.pdf With best regards, COVER PHOTOGRAPH istockphoto/NTS ALEXANDER ALBLER HERMANN KOLLER CHIEF EXECUTIVE OFFICER CHIEF FINANCIAL OFFICER 3 14 CAPTAIN NTS CONTENT AHOY for the data center infrastructure 15 MANAGED SERVICES FULL OF ENERGY AND NTS service DELUXE YOUTH: THE ENTIRE 6 SUCCESS STORY 36 NTS TEAM MEETS How NTS has grown 16 INTERVIEW ON A MONDAY DIRECTORS EAST/WEST 8 INTERVIEW Two men for all cases RELAX, THEY CARE! Talking to the Board members 20 TOP CUSTOMER RED BULL 280 times 24/7 NTS 12 TECHNOLOGY & PRODUCT 32 INNOVATION 22 LOCATION REPORT SOC Guaranteed heroic insights FRIEDRICHSFHAFEN THE NTS The first ones in Germany, 52 WHERE IT RUNS EVENT- 13 SUPER SERVICES customer story: Bogner SMOOTHLY PHOTOGRAPHS AROUND THE CLOCK What they are and what t OF THE hey are able to do 24 LOCATION REPORT HIGHLIGHTS ROSENHEIM Homestory Stellwerk 18, 32 7 IT FORUM 48 LOCATION REPORT customer story Kerbl Talking brings the KLAGENFURT people together A fresh breeze on the lake, 26 LOCATION REPORT customer story: FH Kärnten THE NTS FOUNDERS VIENNA 36 LOCATION REPORT 8 FIELDING QUESTIONS Professionals for major customers, GRAZ 50 LOCATION REPORT customer story: BRZ The nerve center of NTS, DORNBIRN customer story: Energie Steiermark Handshake quality in the province, 30 LOCATION REPORT customer story: IMA Schelling Group INNSBRUCK 38 LOCATION REPORT A view of the top dog, LINZ 52 A NIGHT IN THE SOC customer story: Plansee Here, the chemistry is right, (Not) in bed with the customer story eww ITandTEL problem solvers of NTS 40 LOCATION REPORT 54 LOCATION REPORT 16 SALZBURG LEIPZIG SUPER SERVICES The Sound of NTS, Super Support AN OVERVIEW OF THE 13 customer story: Pappas goes Germany NTS SOLUTIONS 44 LOCATION REPORT 56 REFERENCES BOZEN/BOLZANO NTS recommends itself Chi NTS fa, l’aspetti, customer story: Milchhof Sterzing 58 TEAM NTS out of office 46 TOP CUSTOMER STYRIA DREAM TEAM VON EAST TO WEST WHEN TWO PEOPLE UNDERSTAND NTS is the Alpha and Omega for good news 4 EACH OTHER, THE THIRD REJOICES 5 „NTS did not INTERVIEW start in a garage. It was a storage YES, WE CARE! room.” Why NTS Board members Hermann Koller and Alexander Albler would have failed with their original business idea – and why they should go on vacation more often at the same time. Words by: Michael Samec Photos by: NTS/photoworkers.at NAME: Hermann Koller BIRTH DATE: 4 September 1965 DOMICILE: Vienna POSITION: Founder and Board Member NTS EDUCATION: Dipl.-Ing. Technical Physics at Graz Technical University, MBA Controlling and Finance at the Vienna University of Economics » THOSE WHO KNOW NTS ALSO KNOW You are prompting your customers and too expensive. That’s why we swit- „From the begin- THAT THEY to “RELAX, WE CARE”. Do they stick ched to network technology ning we sold to it? CAN RELY ON US. « our know-how – Hermann Koller: I think so – perhaps Just yesterday, someone was looking not from day one, but once they got to Hermann Koller desperately in a facebook group for without a know our company and then they rea- an internet café in Graz … business plan“ lized that they could rely on us . .. AA: I don’t even dare to think where we Alexander Albler: At least they ap- would be today if we had followed this pear to be relaxed most of the time. path. tally this was the week with the most or- HK: There is apparently no need for this What about yourself? When last did der intake. We should not take ourselves any more in times of the mobile broad- ǜǔǴŁ ĹũĹ ƍƙǔ IJƙƍǔŁƋƼƂĖǔŁ ǔŤũLJ؆ you relax? too seriously! Perhaps we both should go ıĖƍĹ׼ -AA: Recently I went on vacation to ƋƙƿŁƙɜŁƍ׼ We wanted to start without huge invest Asia – this was genuine holiday. ments. Therefore, we simply sold our NAME: HK: Well, the timing for this question Both of you started the business in know-how as a service provider Alexander Albler is maybe a bit awkward – I just returned 1995 – was this a classic garage BIRTH DATE: 8 February 1976 from the US, where we will soon open start-up? Sounds pretty easy … DOMICILE: Graz ǜǔśƙƿƋŁũǔũLJƙǜƿƍŁǹǔƿŁŜũƙƍĖƂƙɇIJŁ؆ HK: It was not a garage, but a storage AA: Yes, it was somehow like that. Of POSITION: Founder and Board ĖƍئŁƍƙǜŜŤǔƙLJǴũǔIJŤƙɆśƙƿĖIJƙǜƼƂŁƙśĹĖǺLJ؆ ƿƙƙƋ؆ÞŁƋŁǔŁĖIJŤƙǔŤŁƿĖǔǔŤŁÞũə course, we worked a lot, but today the start- Member NTS I don’t have to disappear for three weeks. education and training facility of the up would not be as simple as it was back EDUCATION: Executive MBA Austrian Chamber of Commerce). I wor- then. Today one has to invest a great deal of Who takes over the “CARING” when ked as coach for Windows applications money to set up such a business. In those General Management at the you are gone? ǔŤŁƿŁ׼ days, we didn’t even have a business plan! University of St. Gallen, Cisco HK: Our employees. They have every- AA: ... and there I was an IT supervisor HK: And no existential fears, too. They certified internetworking expert thing under control and are able to mana- implementing the internet. It was our only came in 1998 when we employed the CCIE #11113 Emeritus, several əƿLJǔśǜƂƂؾǔũƋŁŁƋƼƂƙǺŁŁ؆¿ŤŁƍ׺ĹũĹVƙƍƂǺ ge without our input. plan to open an internet café. But then the other CISCO certifications AA: And how! Last year we both went ƙɇIJũĖƂ ƿŁŜǜƂĖǔũƙƍLJ ƙś ǔŤŁ ǜLJǔƿũĖƍ śƙƙĹ realize, how much responsibility for this on vacation at the same time. Coinciden- and beverage authorities were too much person you were taking on. 8 9 » WE OFFER TO OUR EMPLOYEES A SEMESTER ABROAD And now you are facing this issue IN CALIFORNIA. « AA: For this purpose, we are introdu- IJũƍŜĖƍ/ƋƼƂƙǺŁƿ/ǹIJŁƂƂŁƍIJŁ§ƿƙŜƿĖƋ؆ 280-fold? Alexander Albler HK: No, it does not surprise you with part of the income of the management the second employee. Nowadays it is the depends on the satisfaction of the em- ıũŜŜŁLJǔ IJŤĖƂƂŁƍŜŁ ǔƙ əƍĹ ŜƙƙĹ ŁƋƼƂƙ- ployees. For exceptional performances, yees. we give awards and travel rewards to AA: In our line of business, there is a big which families can be brought along. We -ĹŁƋĖƍĹ śƙƿ ƾǜĖƂũəŁĹ ŁƋƼƂƙǺŁŁLJ؆ /ǹƼŁ- ĖƂLJƙƙɆŁƿǔŤŁƙƼƼƙƿǔǜƍũǔǺǔƙLJƼŁƍĹĖLJŁ rienced people can choose in Austria from our company. We aim to associate people mester abroad at our new location in Ca- around 5 jobs, and globally from most with our company; we want to interest lifornia. probably 100 jobs for the one that suits them, attract them to join us – and we them the best.
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