WE CARE Network

RELAX NO2 2019 WECARE://FILE02/NTS.MAG

SUPER AGILE SERVICES

WE CARE network

SOC 24/7 CLOUD

NTS GOES GERMANY DREI-LÄNDER-CHECK SUPER SERVICES Together we accomplish A visit to 11 NTS What are the pros? everything! locations. What’s behind it? EDITORIAL IMPRINT

MEDIA OWNER AND EDITOR NTS Netzwerk Telekom Service AG RELAX, WE SHARE! MANAGEMENT BOARD What is the core of a company like NTS? How does the Alexander Albler, Hermann Koller cooperation between regional locations in a multi-natio- PUBLISHER nal business work? Which technological challenges are Styria Content Creation GmbH & Co KG, waiting for our customers? Hainburger Strasse 33, 1030 Wien The updated version 2.0 of our magazine answers these MANAGEMENT BOARD questions, which are fundamental for us. This edition Mag. Alexis Johann and Eva-Maria Kubin, MA delivers many insights into the colorful world of NTS EDITORIAL STAFF and thereby provides exciting news that we do not want Harald Müller, Michael Samec, Kunigunde Weissenegger, to keep to ourselves. No matter if we talk about impressi- Daniela Haag, Franz Lammer, Wolfgang Jöri (NTS) ons from the new SOC location in vibrant Leipzig or the launch of new promising NTS products such as NTS PROJECT MANAGEMENT -VxػũǔũǇǔŤŁƙɜŁƍؾƾǜƙǔŁĹx¿²ǇƼũƿũǔǔŤĖǔĲƙƍǔũ¿§ Katharina Tieber (Styria), Franz Lammer (NTS), Daniela Haag (NTS) nues to keep our company successful. It could be during ART DIRECTION AND GRAPHICS the business run in Dornbirn, with a good Italian espres- Bozica Miloseska (Styria), Joanna Jagiello (Styria), Silke Haar (NTS) ǇƙũƍǔŤŁĲƙɆŁŁſũǔĲŤŁƍũƍǔŤŁĲũǔǺǔƙǴŁƿƙśƙƂȄĖƍƙƙƿ when paddling together in a lake near Graz: RELAX, WE PHOTO EDITOR CARE is our distinct, joint credo. Hermann Koller, Günther Peer, Daniela Haag, Silke Haar (NTS) Alexander Albler (from left to right). PROOFREADING Despite our constant success for the last 23 years, we do Barbara Hofmann, Daniela Haag (NTS) not want to forget to think in a fresh and new way. We do this from a customer perspective and not out of establis- TRANSLATION BY hed internal structures. Therefore, we are looking for- Lenka Lorber ward to a new member in the NTS management team. PRODUCTION With Günther Peer we have found a Chief Commercial ɇĲŁƿǴŤƙǴũƂƂıƿũƍŜŤũǇƂƙƍŜǇǔĖƍĹũƍŜŁǹƼŁƿũŁƍĲŁĖƍĹ Styria Media Design – m4! Mediendienstleistungs GmbH & Co KG, www.sryria.com/mediadesign expertise with regards to customer focus, in the areas of -ŁǇƙɜǴĖƿŁĹŁǳŁƂƙƼƋŁƍǔĖƍĹǇŁƿǳũĲŁũƍǔƙƙǜƿĲƙƋƼĖƍǺ؆ MANUFACTURER sides his international sales experience, Günther Peer Druck Styria GmbH & Co KG, Styria-Strasse 20, 8042 Graz. Do you prefer to read on your tablet, will focus on the continuous growth of our product port- smartphone or on your monitor? Then The editorial staff compiled this magazine with the greatest possible care. folio as well as the acceleration of further expansions. find the online version as well as the Nevertheless, some information might be out-of-date since the editorial downloadable version of RELAX on deadline. The responsibilities for the content of the printed advertisements www.nts.eu/relaxmagazin are solely with the advertising companies. We wish you a nice time reading the second edition of RELAX. DISCLOSURE IN ACCORDANCE WITH §25 AUSTRIAN MEDIA LAW (§25 MEDIENGESETZ) styriacontentcreation.com/wp-content/uploads/2017/09/Offenlegung- RELAX, WE CARE. für-Styria-Content-Creation-Produkte_September-2017.pdf With best regards, COVER PHOTOGRAPH istockphoto/NTS

ALEXANDER ALBLER HERMANN KOLLER CHIEF EXECUTIVE OFFICER CHIEF FINANCIAL OFFICER

3 14 CAPTAIN NTS CONTENT AHOY for the data center infrastructure

15 MANAGED SERVICES FULL OF ENERGY AND NTS service DELUXE YOUTH: THE ENTIRE 6 SUCCESS STORY 36 NTS TEAM MEETS How NTS has grown 16 INTERVIEW ON A MONDAY DIRECTORS EAST/WEST 8 INTERVIEW Two men for all cases RELAX, THEY CARE! Talking to the Board members 20 TOP CUSTOMER RED BULL 280 times 24/7 NTS 12 TECHNOLOGY & PRODUCT 32 INNOVATION 22 LOCATION REPORT SOC Guaranteed heroic insights FRIEDRICHSFHAFEN THE NTS The ﬁrst ones in Germany, 52 WHERE IT RUNS EVENT- 13 SUPER SERVICES customer story: Bogner SMOOTHLY PHOTOGRAPHS AROUND THE CLOCK What they are and what t OF THE hey are able to do 24 LOCATION REPORT HIGHLIGHTS ROSENHEIM Homestory Stellwerk 18, 32 7 IT FORUM 48 LOCATION REPORT customer story Kerbl Talking brings the KLAGENFURT people together A fresh breeze on the lake, 26 LOCATION REPORT customer story: FH Kärnten THE NTS FOUNDERS VIENNA 36 LOCATION REPORT 8 FIELDING QUESTIONS Professionals for major customers, GRAZ 50 LOCATION REPORT customer story: BRZ The nerve center of NTS, DORNBIRN customer story: Energie Steiermark Handshake quality in the province, 30 LOCATION REPORT customer story: IMA Schelling Group INNSBRUCK 38 LOCATION REPORT A view of the top dog, LINZ 52 A NIGHT IN THE SOC customer story: Plansee Here, the chemistry is right, (Not) in bed with the customer story eww ITandTEL problem solvers of NTS

40 LOCATION REPORT 54 LOCATION REPORT 16 SALZBURG LEIPZIG SUPER SERVICES The Sound of NTS, Super Support AN OVERVIEW OF THE 13 customer story: Pappas goes Germany NTS SOLUTIONS 44 LOCATION REPORT 56 REFERENCES BOZEN/BOLZANO NTS recommends itself Chi NTS fa, l’aspetti, customer story: Milchhof Sterzing 58 TEAM NTS out of oﬃce 46 TOP CUSTOMER STYRIA DREAM TEAM VON EAST TO WEST WHEN TWO PEOPLE UNDERSTAND NTS is the Alpha and Omega for good news 4 EACH OTHER, THE THIRD REJOICES 5

„NTS did not INTERVIEW start in a garage. It was a storage YES, WE CARE! room.”

Why NTS Board members Hermann Koller and Alexander Albler would have failed with their original business idea – and why they should go on vacation more often at the same time. Words by: Michael Samec Photos by: NTS/photoworkers.at NAME: Hermann Koller BIRTH DATE: 4 September 1965 DOMICILE: Vienna POSITION: Founder and Board Member NTS EDUCATION: Dipl.-Ing. Technical Physics at Graz Technical University, MBA Controlling and Finance at the Vienna University of Economics » THOSE WHO KNOW NTS ALSO KNOW You are prompting your customers and too expensive. That’s why we swit- „From the begin- THAT THEY to “RELAX, WE CARE”. Do they stick ched to network technology ning we sold to it? CAN RELY ON US. « our know-how – Hermann Koller: I think so – perhaps Just yesterday, someone was looking not from day one, but once they got to Hermann Koller desperately in a facebook group for without a know our company and then they rea- an internet café in Graz … business plan“ lized that they could rely on us . .. AA: I don’t even dare to think where we Alexander Albler: At least they ap- would be today if we had followed this pear to be relaxed most of the time. path. tally this was the week with the most or- HK: There is apparently no need for this What about yourself? When last did der intake. We should not take ourselves any more in times of the mobile broad- ǜǔǴŁ ĹũĹ ƍƙǔ ĲƙƍǔŁƋƼƂĖǔŁ ǔŤũǇ؆ you relax? too seriously! Perhaps we both should go ıĖƍĹ׼ -AA: Recently I went on vacation to ƋƙƿŁƙɜŁƍ׼ We wanted to start without huge invest Asia – this was genuine holiday. ments. Therefore, we simply sold our NAME: HK: Well, the timing for this question Both of you started the business in know-how as a service provider Alexander Albler is maybe a bit awkward – I just returned 1995 – was this a classic garage BIRTH DATE: 8 February 1976 from the US, where we will soon open start-up? Sounds pretty easy … DOMICILE: Graz ǜǔśƙƿƋŁũǔũǇ HK: It was not a garage, but a storage AA: Yes, it was somehow like that. Of POSITION: Founder and BoardƙǜƿƍŁǹǔƿŁŜũƙƍĖƂƙɇĲŁ؆ ĖƍئŁƍƙǜŜŤǔƙǇǴũǔĲŤƙɆśƙƿĖĲƙǜƼƂŁƙśĹĖǺǇ؆ ƿƙƙƋ؆ÞŁƋŁǔŁĖĲŤƙǔŤŁƿĖǔǔŤŁÞũə course, we worked a lot, but today the start- Member NTS I don’t have to disappear for three weeks. education and training facility of the up would not be as simple as it was back EDUCATION: Executive MBA Austrian Chamber of Commerce). I wor- then. Today one has to invest a great deal of Who takes over the “CARING” when ked as coach for Windows applications money to set up such a business. In those General Management at the you are gone? ǔŤŁƿŁ׼ days, we didn’t even have a business plan! University of St. Gallen, Cisco HK: Our employees. They have every- AA: ... and there I was an IT supervisor HK: And no existential fears, too. They certiﬁed internetworking expert thing under control and are able to mana- implementing the internet. It was our only came in 1998 when we employed the CCIE #11113 Emeritus, several əƿǇǔśǜƂƂؾǔũƋŁŁƋƼƂƙǺŁŁ؆¿ŤŁƍ׺ĹũĹVƙƍƂǺ ge without our input. plan to open an internet café. But then the other CISCO certiﬁcations AA: And how! Last year we both went ƙɇĲũĖƂ ƿŁŜǜƂĖǔũƙƍǇ ƙś ǔŤŁ ǜǇǔƿũĖƍ śƙƙĹ realize, how much responsibility for this on vacation at the same time. Coinciden- and beverage authorities were too much person you were taking on.

8 9 » WE OFFER TO OUR EMPLOYEES A SEMESTER ABROAD

And now you are facing this issue IN CALIFORNIA. « AA: For this purpose, we are introdu- ĲũƍŜĖƍ/ƋƼƂƙǺŁƿ/ǹĲŁƂƂŁƍĲŁ§ƿƙŜƿĖƋ؆ 280-fold? Alexander Albler HK: No, it does not surprise you with part of the income of the management the second employee. Nowadays it is the depends on the satisfaction of the em- ıũŜŜŁǇǔ ĲŤĖƂƂŁƍŜŁ ǔƙ əƍĹ ŜƙƙĹ ŁƋƼƂƙ- ployees. For exceptional performances, yees. we give awards and travel rewards to AA: In our line of business, there is a big which families can be brought along. We -ĹŁƋĖƍĹ śƙƿ ƾǜĖƂũəŁĹ ŁƋƼƂƙǺŁŁǇ؆ /ǹƼŁ- ĖƂǇƙƙɆŁƿǔŤŁƙƼƼƙƿǔǜƍũǔǺǔƙǇƼŁƍĹĖǇŁ rienced people can choose in Austria from our company. We aim to associate people mester abroad at our new location in Ca- around 5 jobs, and globally from most with our company; we want to interest lifornia. probably 100 jobs for the one that suits them, attract them to join us – and we them the best. want to keep them. VǇ ǔŤŁ ǳŁƿǺ əƿǇǔ ŁƋƼƂƙǺŁŁ ǔŤĖǔ Ǻƙǜ took on still in the company? -So how do you recruit? How does this work? HK: QŁǴĖǇ ǔŤŁ əƿǇǔ śǜƂƂؾǔũƋŁ ŁƋƼƂƙ -AA: We have a cooperation with uni- HK: We focus very much on the satis- ǺŁŁ؆VĖƋƋĖſũƍŜǔŤũǇĹũɆŁƿŁƍĲŁĖǇǴŁĖƂ ǳŁƿǇũǔũŁǇ ĖƍĹ ĲƙƂƂŁŜŁǇ׺ ǴŁ ƙɆŁƿ ǇǔǜĹŁƍǔǇ faction of our employees. Currently 85% ready had a part-time employee prior to .internships as well as possibilities to work ǇǔĖǔŁǔŤĖǔǔŤŁǺĖƿŁǳŁƿǺǇĖǔũǇəŁĹ؆ÞŁǴĖƍǔ that. And yes, both still work for us on their thesis or to carry out projects at to achieve more than 90%. AA: It is time to celebrate!

NETWORK

Together with more than 280 employees, the NTS Management takes on digital responsibility and creates IT solutions with reliable Super Services.

10 TECHNOLOGY & PRODUCT INNOVATION (TPI) SUPER SERVICES

INSIDE STORY

HEROIC AND CONSULTING IMPLEMENTATION SUPPORT MANAGED APPLICATION EACH DAY SERVICES SERVICES SERVICES SERVICES SERVICES

NTS VULNERABILITY NTS DESIGN NTS BASIC NTS MANAGED NTS CAPTAIN ANEW ASSESSMENT SERVICES MONITOR CLOUD AUTOMATION PLATFORM NTS PROJECT STANDARD NTS MANAGED NTS PENETRATION TEST MANAGEMENT NTS PRIVATE CLOUD

IMPLEMENTATION CHECK NTS NTS MANAGED Technology & product innovation: NTS LAN SERVICES SERVICE NETWORK PRODUCT RESPONSIBILITY A department with high standards. WITH PASSION: NTS WLAN SITE SURVEY NTS MANAGED In a super heroic way, courses that lead to the best SERVICE COLLABORATION NTS PRODUCT MANAGER solutions are chosen instead of taking the easy FINANCIAL ƙƍǔũƍǜŁ ǔƙ ĹŁǳŁƂƙƼ ǔŁĲŤƍƙƂƙŜǺ ǇŁĲǔƙƿǇ NTS SERVICES way out. NTS MANAGED ĖƍĹƋƙƂĹǔŤŁǔŁĲŤƍũĲĖƂƙƿũŁƍǔĖǔũƙƍƙśĖƂƂ SERVICE DATA CENTER x¿²ǇƙƂǜǔũƙƍǇ؆ Text: NTS Foto: Katharina Schiﬄ PRODUCT RESPONSIBILITY WITH PASSION: SUPER SUPPORT, SUPER SERVICES NTS PRODUCT MANAGER vĖƍĖŜŁĖƼƿƙĹǜĲǔƙƿĖƼƿƙĹǜĲǔƂũƍŁĖĲƿƙǇǇ ĹŁƼĖƿǔƋŁƍǔǇĖƍĹĖĲǔĖǇǔŤŁŁƍŜũƍŁśƙƿǔŤŁ ǇǜĲĲŁǇǇƙśǔŤŁƼƿƙĹǜĲǔ؆ These are the super stars amongst the NTS solutions and in order to describe their versatility, more ALL-INCLUSIVE: super power is needed than actual understanding of what they are for. Because customers not only NTS PRODUCT OWNER know how to appreciate NTS Super Services, they also don’t want to no longer do without them. §ǜǔŁƋƼŤĖǇũȄŁƙƍǇƼŁĲũĖƂx¿²ǇƙɜǴĖƿŁ -ǇƙƂǜǔũƙƍǇǔŤĖǔĖƿŁĹŁǳŁƂƙƼŁĹıǺĖŜũƂŁ׺Ĺũ ǳŁƿǇŁƂǺƋĖƍƍŁĹĖƍĹĲǜǇǔƙƋŁƿƙƿũŁƍǔŁĹ SUPER SERVICES SUPPORT SERVICES ũƍĲƂǜĹŁĖթիǹծƋƙƍũǔƙƿũƍŜǴũǔŤǔŤŁǇƼŁ- -ǔŁĖƋǇ؆ ¿ƙĲĖƂƂǇƙƋŁǔŤũƍŜٓǇǜƼŁƿٔ׺ũǔŤĖǇǔƙıŁǴŁƂƂ We support the customer with these ĲũəĲĖƂƂǺĹŁǳŁƂƙƼŁĹx¿²vĖƍĖŜŁĹvƙƍũ Christoph Grasmugg, one of our ĹŁǇŁƿǳŁĹ؆¿ŤŁĲƂĖƿũśǺũƍŜǇǜĲĲŁǇǇǇǔƙƿǺıŁ- ƼƿƙĹǜĲǔǇǴŤŁƍǔŤŁŤĖƿĹǴĖƿŁũǇƿŁƼƂĖĲŁĹ ǔƙƿ׺ ıǜǔ ĖƂǇƙ ƋĖƍǺ ĖĹĹũǔũƙƍĖƂ ǇŁƿǳũĲŁǇ PARTNER MANAGEMENT ŤũƍĹǔŤŁǇǜƼŁƿǇŁƿǳũĲŁǇũǇǇǔƿǜĲǔǜƿŁĹƍŁǹǔ ƙƿ ǴŁ ƙɆŁƿ ƿŁĖĲǔũǳŁ ǔƿƙǜıƂŁǇŤƙƙǔũƍŜ؆ ǇǜĲŤĖǇśƙƿũƍǇǔĖƍĲŁƼƿƙؾĖĲǔũǳŁǔƿƙǜıƂŁؾ innovative developers, controls -GOES CHANNEL & ALLIANCE ǔƙǔŤŁx¿²ǇǜƼƼƙƿǔũƍǔƙǔŤŁĲŤĖƼǔŁƿǇĲƙƍ- ƍؾǇũǔŁ ǇŁƿǳũĲŁǇ ĖƿŁ ũƍĲƂǜĹŁĹ ĖǇ ǴŁƂƂ׺ ǇŤƙƙǔũƍŜ׺ ĹŁəƍŁĹ ǇŁƿǳũĲŁ ƂŁǳŁƂ ĖŜƿŁŁ MANAGEMENT that virtual space as well! ǇǜƂǔũƍŜ׺ƋĖƍĖŜŁĹǇŁƿǳũĲŁǇĖƍĹƼƿƙĲŁǇǇƙƼ- ĹŁƼŁƍĹũƍŜ ƙƍ ǔŤŁ ǇŁƿǳũĲŁ ƂŁǳŁƂ؆ Hƙƿ ǜǇ׺ ƋŁƍǔǇƙƿǔŤŁŤĖƍĹƂũƍŜƙśƼƿƙıƂŁƋǇĖƍĹ x¿²ƼĖƿǔƍŁƿƋĖƍĖŜŁƋŁƍǔũǇǔĖƿŜŁǔũƍŜǔƙ ǔũƋũȄĖǔũƙƍıǺƋŁĖƍǇƙśǇƼŁĲũəĲĖƂƂǺĹŁǳŁ- ǇǜƼƼƙƿǔƼƿƙĹǜĲǔǇĖƿŁĖıǇƙƂǜǔŁƂǺٓƋǜǇǔؾ śĖũƂǜƿŁǇ؆ -ǇǔƿŁƍŜǔŤŁƍǔŤŁƼĖƿǔƍŁƿƍŁǔǴƙƿſũƍǜǇ- ƂƙƼŁĹǇƙɜǴĖƿŁǇŁƿǳũĲŁǇ؆ ŤĖǳŁǇٔĖǇǔŤŁǺŁƂũƋũƍĖǔŁǔŤŁǴƙƿǇǔĲƙƍ ǔƿũĖ׺ IŁƿƋĖƍǺ׺ VǔĖƂǺ ĖƍĹ ²ǴũǔȄŁƿƂĖƍĹ؆ The world of superheroes has more to %ũƿŁĲǔƙƿ׺ũǇǔĖſũƍŜĲĖƿŁƙśǔŤŁśǜǔǜƿŁƙś ĲŁƿƍǇƙśƙǜƿĲǜǇǔƙƋŁƿǇ؆ÞŁĖũƋǔƙśǜƿ- APPLICATION SERVICES ĖǔƋĖƍ׽ x¿²؆QŁƿƙũĲĖƍĹŁĖĲŤĹĖǺĖƍŁǴ؆ CONSULTING & ǔŤŁƿ ũƋƼƿƙǳŁ ǔŤŁǇŁ ƼƿƙĹǜĲǔǇ ǴũǔŤ ǔŤŁ ¿ŤũǇ ũǇ ǔŤŁ ƍŁǴŁǇǔ ƙś ĖƂƂ ǇǜƼŁƿ ǇŁƿǳũĲŁǇŤũǇ ĖƿŁĖ׺ǴŤũĲŤ ũǇ ƿŁǇƼƙƍǇũıƂŁ śƙƿ ƙƍ- ƙɆŁƿǔŤĖƍ²ǜƼŁƿƋĖƍĖƍĹ¿ ıƙĖƿĹũƍŜ׺ ǔŤŁ ǇǜƼƼƙƿǔ ĖƍĹ ǔŤŁ śǜƿǔŤŁƿ ¿ŤŁƿŁũǇĖƂǇƙĖ¿ŁĲŤƍƙƂƙŜǺvĖƍĖŜŁƿ׺ IMPLEMENTATION SERVICES ٓǇŁƿǳũĲŁƍŁǴٔ؆ ĖƍĹ ũǔ ƋĖũƍƂǺ ǇũƋƼƂũəŁǇ ƼƿƙĲŁǇǇŁǇ؆ -ĹŁǳŁƂƙƼƋŁƍǔ ƙś ǇǔƿĖǔŁŜũĲ ƼĖƿǔƍŁƿǇŤũƼǇ׺ §ƿƙĹǜĲǔvĖƍĖŜŁƿĖƍĹ§ƿƙĹǜĲǔǴƍŁƿ؆ %ǜŁǔƙŤĖǳũƍŜǔŤŁƿŁǇƼƙƍǇũıũƂũǔǺśƙƿǔŤŁ ¿ŤŁſƍƙǴؾŤƙǴƙśƙǜƿǇƼŁĲũĖƂũǇǔǇũǇǜƍũƾǜŁ ¿ŤĖƍſǇ ǔƙ ĲǜǇǔƙƋũȄŁĹ ǇƙɜǴĖƿŁ Ƽƿƙ ũǇƿŁǳũǳŁĹǜƍĹŁƿĖƍŁǴŤŁĖĹũƍŜĖƍĹǴũǔŤ ÞŤĖǔǔŤŁǺŤĖǳŁũƍĲƙƋƋƙƍũǇǔŤŁ ǇǜƼƼƙƿǔĖƍĹǔŤŁśǜƿǔŤŁƿĹŁǳŁƂƙƼƋŁƍǔƙś ĖƍĹ ٓǇǜƼŁƿٔ؆ ¿ŤŁǺ ĖƿŁ ĖıƂŁ ǔƙ ũƍǳŁǇǔũŜĖǔŁ MANAGED SERVICES ĹǜĲǔǇ׺ǴŁǴƙǜƂĹƂũſŁǔƙƋĖſŁǔŤŁƂũśŁƙś ŤĖƍƍŁƂ ݷ ƂƂũ- ŁǹǔƿŁƋŁƼĖĲŁĖǔǴŤũĲŤǔŤŁǺĖƿŁƋƙǳũƍŜ ǔŤŁx¿²ƼƿƙĹǜĲǔƿĖƍŜŁ׺ǔŤŁ¿§VǜƍũǔũǇ ǴŁĖſƍŁǇǇŁǇ ũƍ ǔŤŁ ũƍśƿĖǇǔƿǜĲǔǜƿŁ ƙś ǔŤŁ QŁƿŁ׺x¿²ǔĖſŁǇƙǳŁƿƿŁǇƼƙƍǇũıũƂũǔǺĖƍĹ ƙǜƿĲǜǇǔƙƋŁƿǇƋǜĲŤŁĖǇũŁƿĖƍĹũǔũǇƙǜƿ ƋƙƿŁ ƿŁǇƙǜƿĲŁǇ׹ x¿² ĖƍĲŁ vĖƍĖŜŁƋŁƍǔ ŤŁĖĹŁĹ ıǺ IŁƙƿŜ ĖƿƙǜƍĹũƍ׺ǔŤŁǺǇǜƿƿƙǜƍĹǔŤŁƋǇŁƂǳŁǇ ĖƂǇƙƙĲĲǜƼũŁĹǴũǔŤǔŤŁŁǳĖƂǜĖǔũƙƍĖƍĹ ĲǜǇǔƙƋŁƿƙƿƼƿƙıƂŁƋǇũƍǔŤŁlxĖƍĹǔƙ ƿŁƂũŁǳŁǇƙǜƿĲǜǇǔƙƋŁƿǇśƿƙƋǔŤŁƙƼŁƿĖǔũ- ŁƍĹŁĖǳƙƿǔƙĲƙƍǔƿũıǜǔŁǔƙǔŤŁŁɇĲũŁƍĲǺ ƿȄũƂ׺ QŁĖĹ ƙś ƂƂũĖƍĲŁǇ؆¿ƙŜŁǔŤŁƿǴũǔŤ ǴũǔŤĖƍĹǔŤŁǺŤĖǳŁǔƙǜǔũƂũȄŁǔŤũǇśƙƿ ǔŤŁĹŁǳŁƂƙƼƋŁƍǔƙśũĹŁĖǇĖƍĹũƍƍƙǳĖ- ƼƙũƍǔƙǜǔǇƙƂǜǔũƙƍǇ؆ƍũƍĹũǳũĹǜĖƂƼƿƙŻŁĲǔ ƙƍƙśǔŤŁũƿǇǺǇǔŁƋ؆x¿²ƙɆŁƿǇĲƙƙƿĹũƍĖ- ĖǔǔŤŁǇĖƋŁǔũƋŁ؆HƙƿǔŤũǇǇŁƿǳũĲŁ׺ǴŁĖƿŁ¿ ŤũǇǔǴƙؾƋŁƋıŁƿǔŁĖƋ׺IŁƙƿŜũǇƋĖũƍƂǺ ǔŤŁƋǇŁƂǳŁǇ؆ǔx¿²׺ǔŤũǇǔĖǇſśƙƿĲŁ ǔũƙƍǇ؆ÞŤĖǔĖƂƂǔŤŁǇŁƼƙǇũǔũƙƍǇŤĖǳŁũƍ ŁǹŁĲǜǔũƙƍıǺŤũŜŤƂǺƾǜĖƂũəŁĹŁƍŜũƍŁŁƿǇũǇ ǔŁĹǇŁƿǳũĲŁǇśƙƿǔŤŁĖƿŁĖǇƍŁǔǴƙƿſ׺ĲƙƂƂĖ- ĲǜƿƿŁƍǔƂǺǴƙƿſũƍŜũƍǔŁƍǇŁƂǺƙƍƙǜƿƍŁǴ ƂƙǜĹ ǜǔƙƋĖǔũƙƍ §ƂĖǔśƙƿƋ׹ ƂƙǜĹ ĖƍĹ ĹĖǔĖ ƼƿƙĹǜĲǔ ƿŁǇƼƙƍǇũıƂŁ śƙƿ ǔŤŁ ŁǹƼĖƍǇũƙƍ ũƍ ǔŤŁ ǜƍĹŁƿǔŤŁƂŁĖĹŁƿǇŤũƼƙśQŁƂƋǜǔQƣĹƂ׺ ĲƙƋƋƙƍũǇǔŤŁĖǇƼũƿĖǔũƙƍǔƙĲƿŁĖǔŁǔŤŁ ƙɆŁƿŁĹśƙƿĖƂƂǔŁĲŤƍƙƂƙŜǺǇŁĲǔƙƿǇǔŤĖǔĖƿŁ ıƙƿĖǔũƙƍ׺ ǇŁĲǜƿũǔǺ׺ §¿Vx؆ĖƿŁĖƙśIŁƿƋĖƍǺ؆ ¿ŁĲŤƍƙƂƙŜǺݷ§ƿƙĹǜĲǔVƍƍƙǳĖǔũƙƍ ıŁǇǔǇƙƂǜǔũƙƍǇśƙƿǔŤŁĲǜǇǔƙƋŁƿǇƙśx¿²؆ ĲƙǳŁƿŁĹıǺx¿²؆ ĲŁƍǔŁƿ؆x¿²vĖƍĖŜŁĹ²ŁƿǳũĲŁǇƍƙǔƙƍƂǺ x¿²

12 13 NTS CAPTAIN MANAGED SERVICES YOU DON’T HAVE TO DO INSIDE STORY EVERYTHING BY YOURSELF AHOY CAPTAIN – Businesses of all sizes and industries are facing the challenge to look after IT infrastructures FULL STEAM AHEAD that become constantly more complex. A problem on the core switch on Sunday afternoon of all days may jeopardize the production start on Monday morning. Who is available on weekends as well in order to troubleshoot? Who is on standby 24 hours a day and pos- High implementation eﬀorts and missing standards sesses the necessary skills on top of that? pose a huge challenge for traditional IT organizations. Text: NTS Foto: iStock The results are security risks, high costs of resources and decentralized management. Text: NTS Foto: iStock NTS Managed Services: Precisely to the extent that you require, just in that style that you desire. » IDEALLY WE SOLVE THE

With NTS CAPTAIN (Cloud automation PROBLEM EVEN BEFORE IT IS platform), NTS customers are again in AHOI – NTS CAPTAIN. NOTICED BY THE CUSTOMER. « control of their IT since NTS CAPTAIN, “Full steam ahead“ ,ıŁũƍŜĖǇŁƂśؾǇŁƿǳũĲŁƼƂĖǔśƙƿƋ׺ũǔƙɆŁƿǇĖƍ Wolfgang Moser !ũƍĹŁƼŁƍĹŁƍǔ׺ ŁɇĲũŁƍǔ ĖƍĹ ǇũƋƼƂŁ Ĳƙƍ without shadow IT - Service Operations Director trol of the virtualized data center infrastructure. VISION VIA A CLICK OF THE MOUSE. The provision takes place within a couple of minutes per mouse click irrespective of whether it is new ESXi-hosts that ĖƿŁ ıĖǇŁĹ ƙƍ ĲƙƋƼĖƍǺ ǇƼŁĲũəĲ V¿ ǇǔĖƍ- dards, adjusted operation system images or a new virtual data center. Without ex- The answer is simple: RELAX, WE CARE. develop new business models and NTS and control of the most important pro- tra help, with short waiting periods, NTS customers do not have to deal with ĲǜǇǔƙƋŁƿǇ ıŁƍŁəǔ׺ ǔŤĖƍſǇ ǔƙ ǴŁƂƂؾĹŁ- cess parameters. NTS services include a ǴũǔŤ ƂƙǴ ũƋƼƂŁƋŁƍǔĖǔũƙƍ ŁɆƙƿǔǇ ĖƍĹ these questions, especially not when un- əƍŁĹ ǇŁƿǳũĲŁ ƂŁǳŁƂ ĖŜƿŁŁƋŁƍǔǇ׺ śƿƙƋ Ė 24x7 monitoring with proactive error -standardized and automatically docu- prepared. NTS Managed Services en- professional supervision of their IT, ƋŁǇǇĖŜũƍŜ׺ ĹŁəƍŁĹ ǇŁƿǳũĲŁ ƂŁǳŁƂ ĖŜƿŁŁ mented on top of that. sures a reliable and trouble-free operati- which they would not be able to ensure ments and the handling of problems and RELAX, WE CARE. way, the reliable NTS support is available on of the in-house IT infrastructure. The themselves to that extend. Thus, system errors. CLOUDS? NO PROBLEM. With the solution NTS CAPTAIN, NTS as usual! range spans from compatible services failures will be reduced to an absolute Even the mapping of complex constructs counts on an innovative combination of for the sectors network, collaboration minimum and will be invisible for the NTS Manages Services are continuously of virtual machines, networks and sto- sophisticated components of OpenNebu- SIDE FACT: and security all the way to Cloud and customer. To avoid incidences such as developed and supplemented with new rage or the utilization of Public Cloud re- la, The Foreman, Ansible and Puppet. He- NTS CAPTAIN gets along well with data center. There are numerous advan- breakdowns of systems that are complex features. Thus, all requirements of NTS sources when the local resources are ex- roically thought out and devised by expe- the hardware of our manufacturing tages for customers resulting from the ĖƍĹƋƙǇǔƂǺĲƙƍǇũǇǔũƍŜƙśĹŁǳũĲŁǇƙśĹũɆŁ- customer can also be met in the future, hausted, do not pose a problem for NTS rienced NTS engineers, a mature and to partner NetApp. The highlight for this outsourcing of individual sub-sectors or rent manufacturers, NTS is able to take irrespective of the respective technology CAPTAIN. For these so-called Cloud 100% standardized self-service platform was the “EMEA Cloud Partner of the of the entire IT infrastructure to NTS. over all tasks of a professional monito- sector. That way, the customers can focus bursts, suitable local Cloud providers and arises out of this combination. In order to Year Award 2018”. ring of network, communication and entirely on their core business as the hyperscaler such as AWS, Azure or GCP solve problems within the virtual Cloud CAPTAIN for viewing: By using Managed Services, businesses data center systems and is on top of that service responsibility is carried out by can be used. infrastructure in the quickest possible http://www.nts.eu/nts-captain/ save time and money. A lean IT helps to able to provide a permanent monitoring NTS.

14 15 INTERVIEW TOGETHER WE ACCOMPLISH EVERYTHING

Brieﬂy said, it is their job to take care of the future organizational development of NTS and to represent NTS externally and internally, one in the West of Austria, the other one in the East. Words by: Harald Müller THOMAS HAUSEGGER THOMAS BARTL Photos by: NTS, Atelier Hohlrieder, LSZ Consulting with the NTS family since 2011. Since January is in NTS’s service since 2009. 2017, he has been in charge of the NTS As the Area Manager West, locations Vienna, Linz, Salzburg, Klagenfurt he looks after 65 employees » SALES IS ESSENTIALLY and Graz as Area Manager East. In doing so, and roughly 330 customers The work of Thomas Bartl and Thomas but as far as I know never because of qua- he not only cares for 70 employees, but has in the locations Innsbruck, Hausegger actually encompasses much MORE OF A CREATIVE litative arguments. the sales activities as well as the future of NTS Bolzano, Dornbirn as well as ƋƙƿŁ ǔŤĖƍ ŜǜũĹũƍŜ ǔŤŁ ĹũɆŁƿŁƍǔ ǴĖǺǇ PROCESS, AS IN REALITY on his radar. Friedrichshafen and Rosenheim. and developments of the individual lo- VǇǔŤŁƿŁĖĹũɆŁƿŁƍĲŁśƙƿĲǜǇǔƙƋŁƿǇ cations into a common direction. Be- YOU ARE SELLING between NTS West and East? cause it also entails receiving the current EMOTIONS, HOPES TB: As I have also worked for some satisfaction level of the employees and time in Vienna, I am able to say: yes. In -əƍĹũƍŜƍŁǴŁƋƼƂƙǺŁŁǇ؆xƙǔśƙƿŜŁǔǔũƍŜƙś AND DESIRES. « the West, so mainly in Tyrol and Vorarl -ĲƙǜƿǇŁ׺ǔƙƂƙƙſĖɜŁƿĲǜǇǔƙƋŁƿǇũƍx¿²٘Ǉ berg, handshake quality is of great im Thomas Hausegger very own special way as well. portance. The further you go towards the could even call us the top dog. NTS is at that the pace does not increase any- East of Austria, the more political it gets. least amongst the top nominations when more. It means that technical develop- Is it possible to keep the above ¿ŤũǇĖɆŁĲǔǇƋĖƍǺƙǔŤŁƿśĖĲǔƙƿǇǔŤĖǔƙƍŁ we talk about the portfolio. ments that already progress at a very average satisfaction level of the 90%. When you obviously venture into has to consider subsequently. rapid rate, should not move any faster employees when NTS is continuing to other countries, as we do now in Germa- TH: Precisely for that reason to balan- TH: In Vienna, Linz and Salzburg there than now. Even the customers can’t keep -grow? Due to the fact that the bigger a ny, then the whole topic of mindset co- ĲŁǔŤŁǇŁĹũɆŁƿŁƍĲŁǇ׺ũƍĹũǳũĹǜĖƂƂƙĲĖǔũƙƍ is clearly still some potential to grow in ǜƼ ǴũǔŤ ũǔ ĖƍĹ ǳŁƿǺ ƙɜŁƍ ƂĖƿŜŁ ıǜǇũ business becomes, the more standar- mes into play or when certain hierarchi- organizations exist at NTS. Ideally, the recognition. That’s why there is now a nesses can’t manage. Secondly, I would dized the characters. cal structures cannot be avoided, then it customers prefer direct and trusted new location in Vienna too, in order to wish for: that the Chinese market does -Thomas Hausegger: Yes. That’s ex- will certainly be possible for NTS to at contact persons. This itself creates basic give a clear signal. Plans for locations in If you had three wishes or hopes for ƍƙǔɛƙƙĹǔŤŁ/ǜƿƙƼŁĖƍƋĖƿſŁǔ؆xƙǴĖ actly why the structure of the business is least keep the work environment and the trust, as local partners are preferred, in the other provincial capitals are current- the technological future, what would days, there are hardly any producers of as it is. It was attempted from the begin- familiar atmosphere. particular in the IT industry where you ly underway. they be? high-end technical products in Europe. ning to create smaller, even informal penetrate deeply into the business. Loca- TH: Firstly, I would wish for: more fo- And thirdly, I would wish for more long- units via the individual location organi- Do you know of a case that a customer lization and individual support is alrea- A glimpse into the future: Will NTS cus on the usability during the develop- term relationships with our partners zations. As a whole, it is not a small fa- turned its back on NTS? dy very important for the customers and ever enter the B2C business? ment of future products. Secondly, especially in connection with the cur- mily any more, but it remains like that in TB: No, I have never witnessed such a it becomes even more important, ir- TB: One cannot completely answer despite all euphoria for digitalization, rent developments with the trading the individual locations. In future, based ǔŤũƍŜ؆ xƙ ĲǜǇǔƙƋŁƿ ŤĖǇ ƂŁɜ x¿²׺ ƍƙǔ Ėǔ respective of if they are in the East or this question in a quick way. It depends more solutions are found for people partner America as many of them are on such a rapid growth rate, one has to least since I’ve worked in the region West of Austria. of course on the products of our part- ǴŤƙǇŁ Ǵƙƿſ ƼƂĖĲŁǇ ĖƿŁ ĖɆŁĲǔŁĹ ıǺ ǔŤũǇ US based companies. create again smaller units in order to West. In the whole of Austria, it might ners and as well as on the end customer. and thirdly, in a more general statement, keep these family-like bonds. have happened, I presume. %ƙŁǇx¿²ŤĖǳŁĖĹũɆŁƿŁƍǔǇũŜƍũə- TH: We generally look at an indirect that technology continues to help us to NTS was present at the Urban Future Thomas Bartl: I consider it as part of TH: (considers) For commercial rea- cance in the East than in the West of B2C, as our customers today already answer open questions. fair 2018. When will the smart cities my job that it stays like that. That’s what sons yes, but never because of dissatisfac- Austria? pass on parts of our work to end custo- TB: I have no wishes concerning pro- become reality? I am here for. I think that this is mana- tion. This means, if it happened, then TB:¿ŤŁƿŁũǇĹŁəƍũǔŁƂǺĖıũŜĹũɆŁƿŁƍĲŁ؆ mers. However, NTS will probably never duct developments, but if I could wish TH: There is presently no complete geable to a certain degree, let’s say to 80- based on internal or economic reasons, In Tyrol, we are nearly unrivaled; you conduct a pure end customer business. for something intangible, it would be smart city in existence, but it does exist

16 17 DYNAMIC, SIMPLE AND SECURE – FROM partially. At the moment and probably decision processes will always need hu- APPLICATION TO for still some time, it fails mainly be- » VIDEO CONFERENCES WILL man beings. A lot of decisions cannot be cause the responsibilities in cities lie made based on logical or transparent THE CLIENT -ǴũǔŤĹũɆŁƿŁƍǔĹŁƼĖƿǔƋŁƍǔǇĖƍĹıǜĹŜŁǔǇ׹ BECOME THE EXHAUSTIVE ĲƿũǔŁƿũĖ׺ĖƼƿƙŜƿĖƋƋŁĹǇǺǇǔŁƋƙƿĖƿǔũə ǔŤŁ əƿŁ ıƿũŜĖĹŁ ũǇ ıǜũƂĹũƍŜ ǇƙƋŁǔŤũƍŜ؋ NORM AND WILL THEN cial intelligence will hardly ever be able the department of roads is doing some- to judge many decisions correctly. In fu- thing; the economic enterprises are REMAIN AS A MEDIUM FOR ture, the big challenge will therefore be again funding something else, and so on; QUITE SOME TIME. « ǔƙ əƍĹ ǔŤŁ ĲƙƿƿŁĲǔ ıĖƂĖƍĲũƍŜ ĖĲǔ؆ ƍؾ here, the overall coordination is mis- other example: in the security sector, ǇǔŤŁǴƙƿƂĹũǇƿŁĹŁəƍŁĹıǺǔŁĲŤƍƙƂƙŜǺ׺ĲƿŁĖǔũƍŜƍŁǴƼƿũƙؾ sing. This will still take a while. Thomas Bartl ones sees the case, that a human being ƿũǔũŁǇśƙƿŁǳŁƿǺıǜǇũƍŁǇǇĖƍĹĹƿũǳũƍŜƍŁǴũƋƼŁƿĖǔũǳŁǇśƙƿ decides what is and isn’t allowed. In this ŁǳŁƿǺV¿ƙƿŜĖƍũȄĖǔũƙƍ׺ÝvǴĖƿŁǇƼŁŁĹǇƙǜƿĲǜǇǔƙƋŁƿǇ٘ĹũŜũؾ TB: I would also say that this is still a context, one has to consider exactly ǔĖƂǔƿĖƍǇśƙƿƋĖǔũƙƍ׺ŁƋƼƙǴŁƿũƍŜǔŤŁƋǔƙĲƙƋƼŁǔŁĖƍĹǇǜĲؾ damned long way ahead. In certain what can be accomplished by a system ĲŁŁĹǴũǔŤǇƙɜ ǴĖƿŁǔŤĖǔƿŁũƍǳŁƍǔǇǔŤŁśƙǜƍĹĖǔũƙƍƙśĲƙƋؾ cases, something will pop up that will or where does one stick to a labor re- ƼǜǔũƍŜ ĖƍĹ ƋƙıũƂŁ ǜǇŁƿ ŁǹƼŁƿũŁƍĲŁǇ؆ ÞũǔŤ Ė ĲƙƋƋƙƍ look cool and casual, but in order to get a tion when users communicate all their source for the sake of security. There is ƙƼŁƿĖǔũƍŜ ŁƍǳũƿƙƍƋŁƍǔ ǔŤĖǔ ƂŁǔǇ ĲǜǇǔƙƋŁƿǇ ǜǇŁ ĖƍǺ ĲƂƙǜĹ municipality or a whole town to that le- intimate information on social media. no in-between. ǔŤŁǺĲŤƙƙǇŁ׺ŁƍĹؾǔƙؾŁƍĹǇŁĲǜƿũǔǺǇƙƂǜǔũƙƍǇ׺ĖƍĹǇũƋƼƂŁ׺ǇŁؾ vel, in which an extensive investment Without playing the headmaster, it must TB: I am convinced that human beings ĲǜƿŁĹũŜũǔĖƂǴƙƿſǇƼĖĲŁǇ׺ƙǜƿǇƙƂǜǔũƙƍǇĖƍĹǇŁƿǳũĲŁǇŁƍĖıƂŁ will take place, a major political earth- be said that a large part of misuse of pri- will not become redundant, if only be- » WE ARE GLAD THAT FOR YEARS WE CAN ĲǜǇǔƙƋŁƿǇ ǔƙ ıǜũƂĹ ŁǹĖĲǔƂǺǴŤĖǔ ǔŤŁǺ ƍŁŁĹ׺ ǔŤŁǴĖǺ ǔŤŁǺ quake will need to occur. This may now vate data has still to be accounted for by cause the culture of humankind will ƍŁŁĹũǔ׺śƙƿǔƙĹĖǺĖƍĹǔƙƋƙƿƿƙǴ؆ sound very conservative, but it is the the users themselves. This is of course a once again march into the other direc- ALREADY COUNT ON THE SUPPORT OF DYNAMIC IT ENVIRONMENTS .case, and one needs to make this clear, huge topic, but not one of ours. ǔũƙƍ؆x¿²ǇũƋƼƂũəŁǇǔŤŁĲǜǇǔƙƋŁƿ٘ǇƋƙ- NTS AS A VMWARE PREMIER PARTNER the citizens don’t need it. It is expenda- vements, but the employees are “cross- REQUIRE MORE SECURITY ble for their everyday life. It may be in- Back to something that is currently ƿĖǔũƙƍĖƂũȄŁĹٔ ũƍǔƙ ĹũɆŁƿŁƍǔ ǇŁĲǔƙƿǇ؆ NTS TAKES A LEADING ROLE IN AUSTRIA ƂƂıǜǇũƍŁǇǇŁǇĖƿŁƍƙǴĹũŜũǔĖƂıǜǇũƍŁǇǇŁǇ׺ĖƍĹǔŤũǇĹũŜũǔĖƂ ¿teresting as a marketing strategy for a ƋƙƿŁĲƙƍĲƿŁǔŁ؆ÞŤĖǔĲƙƋŁǇĖɜŁƿǔŤŁ Other jobs in other sectors are created as ǔƿĖƍǇśƙƿƋĖǔũƙƍ ŤĖǇ ƂŁĹ ǔƙ ǇũŜƍũəĲĖƍǔ ĲŤĖƍŜŁǇ ǔƙ ǔŤŁ V ĲũǔǺ׺ıǜǔĲƙƋƼĖƿŁĹǔƙǔŤŁŁɆƙƿǔ׺ũǔĹƙŁǇ video conference? a result. It is of course correct that the SPECIFICALLY CONCERNING THE ƂĖƍĹǇĲĖƼŁ؆HƿƙƋĖǇŁĲǜƿũǔǺƼŁƿǇƼŁĲǔũǳŁ׺ǔŤũǇĲƿŁĖǔŁǇĖĲŤĖƂؾ not help the people in these cities with TB: This will still take a while. We will human being will be needed less and INTRODUCTION OF NEW SOLUTIONS, LIKE ƂŁƍŜŁ׹ ǔƿĖĹũǔũƙƍĖƂ ƍŁǔǴƙƿſ ƼŁƿũƋŁǔŁƿ ǇŁĲǜƿũǔǺ ƋƙĹŁƂǇ ĖƿŁ concerns to contributing to their quality ĹŁəƍũǔŁƂǺǇǔũƂƂıŁıǜǇǺĖƍĹũƍǇǔĖƂƂũƍŜǳũ- less, but the jobs that are made easier or ƍƙƂƙƍŜŁƿǇǜɇĲũŁƍǔśƙƿƼƿƙǔŁĲǔũƍŜǔŤŁũƍĲƿŁĖǇũƍŜǇƼƿĖǴƂƙś of life. With regards to this, there are deo conferencing at customers for the made redundant by NTS’s service, are NETWORK VIZUALISATION « ĖƼƼƂũĲĖǔũƙƍǇĖƍĹǜǇŁƿǇ؆ƍĹǔŤŁǇŁĲŤĖƂƂŁƍŜŁǇĲƿŁĖǔŁƋǜĲŤ other topics. next 10 years. I think that many custo- not the most exciting labor market. One ƋƙƿŁ ĲƙƋƼƂŁǹũǔǺ śƙƿ ƙƿŜĖƍũȄĖǔũƙƍǇ ũƍ ŁƍǇǜƿũƍŜ ĖƍĹ ĹŁؾ Peter Trawnicek, Country Manager Austria mers will only contemplate in 5 years if ǴũƂƂŤĖǳŁǔƙƿĖǔŤŁƿǇŤƙǴǇƙƋŁŁɆƙƿǔǔƙ ƋƙƍǇǔƿĖǔũƍŜĲƙƋƼƂũĖƍĲŁ׺ǴũǔŤV¿ǔŁĖƋǇŤĖǳũƍŜǔƙǇƼŁƍĹĖ Does the controversial issue surveil- they even want to go for video telephony əƍĹ ƼŁƙƼƂŁ ǔŤĖǔ ĖƿŁǴũƂƂũƍŜ ǔƙ Ĺƙ ǔŤŁǇŁ ǇũŜƍũəĲĖƍǔ Ƽƙƿǔũƙƍ ƙś ǔŤŁũƿ ǔũƋŁ ƙƍ ĲƙƋƼƂũĖƍĲŁ ŁɆ ƙƿǔǇ׺ lance play a role here as well? or not. Other customers however are al- jobs that will still remain. ũƍǇǔŁĖĹƙśśƙĲǜǇũƍŜƙƍǔĖǇſǇǔŤĖǔĹƿũǳŁƿŁĖƂıǜǇũƍŁǇǇǳĖƂǜŁ؆ TB: This is an issue of course. We co- ready saying that everything only works llaborate with cities and municipalities, by means of video conferencing; that is There, it plays long-term into the ÝvǴĖƿŁ ŤŁƂƼǇ V¿ ƙƿŜĖƍũȄĖǔũƙƍǇ ǔƿĖƍǇśƙƿƋ ǇŁĲǜƿũǔǺ ıǺ there too, is always this headache, “what an essential fact… so in every aspect it is hands of NTS that in the matter of ƂŁǳŁƿĖŜũƍŜ Ė ǜıũƾǜũǔƙǜǇ Ǉƙɜ ǴĖƿŁ ƂĖǺŁƿ ĖĲƿƙǇǇ ĖƼƼƂũĲĖǔũƙƍ happens when everyone knows where ĹũɇĲǜƂǔǔƙŻǜĹŜŁǴŤĖǔĲƙƋŁǇĖɜŁƿũǔ؆ indispensability one always positi- ũƍśƿĖǇǔƿǜĲǔǜƿŁ ĖƍĹ ŁƍĹƼƙũƍǔǇ׺ ƋĖǹũƋũȄũƍŜ ǳũǇũıũƂũǔǺ ĖƍĹ everyone is?” TH: I think that the networking of all oned itself as a strategic partner for ĲƙƍǔŁǹǔƙśǔŤŁũƍǔŁƿĖĲǔũƙƍıŁǔǴŁŁƍǜǇŁƿǇĖƍĹĖƼƼƂũĲĖǔũƙƍǇ׺ TH: This certainly is one of the most things will intensify. Video, spark board, the customers? ĖƂũŜƍũƍŜǇŁĲǜƿũǔǺĲƙƍǔƿƙƂǇĖƍĹƼƙƂũĲũŁǇǔƙǔŤŁĖƼƼƂũĲĖǔũƙƍǇ decisive issues, especially when talking etc. are still large, stationary devices. To TB: ǜƿ ŤũŜŤƂǺ ƾǜĖƂũəŁĹ ǔŁĲŤƍũĲũĖƍǇ ǔŤŁǺ ĖƿŁ ƼƿƙǔŁĲǔũƍŜ׺ ĖƍĹ ŁƍĖıƂũƍŜ ǔŤŁ ũƍǇŁƿǔũƙƍ ƙś ǔŤũƿĹؾ about cities. On the one hand side, we be able to communicate spontaneously ĖƿŁĹŁəƍũǔŁƂǺƍƙǔĖǇƿĖƼũĹƂǺĹũǇƼŁƍǇĖıƂŁ ƼĖƿǔǺǇŁĲǜƿũǔǺǇŁƿǳũĲŁǇśƙƿĖĹĹũǔũƙƍĖƂũƍǔŁƂƂũŜŁƍǔƼƿƙǔŁĲǔũƙƍ؆ want that people are using and doing as everywhere and at any time with any de- as human beings. We are not the team ¿ƿĖƍǇśƙƿƋ²ŁĲǜƿũǔǺũƍũǔũĖǔũǳŁǇũƍĲƂǜĹŁ²ŁĲǜƿŁƼƼƂũĲĖǔũƙƍ much as possible and on the other hand vice with the help of as much automa- that is able to talk to the technicians at VƍśƿĖǇǔƿǜĲǔǜƿŁ׺ ²ŁĲǜƿŁ VĹŁƍǔũǔǺ ĖƍĹ /ƍĹƼƙũƍǔǇ׺ ĖƍĹ ²ǔƿŁؾ ƙƋƼƂũĖƍĲŁ؆side there is the topic of security. We dis- ǔũƙƍĖǇƼƙǇǇũıƂŁ׺ũǇĹŁəƍũǔŁƂǺǔŤŁũƋƋŁ- the respective customers on the same le- ĖƋƂũƍŁ cuss this with the responsible people in diate evolution of today’s status quo. vel, but we are covering the know-how the cities. It is always a matter of which peaks. data will be transferred altogether, From your perspective: will the TH: Exactly. We want to be seen as a which data is shown, which data will be human being one day become trusted advisor. We hope that this is well saved and if and how one can access it. redundant? received at the customers. It is not our At the same time, one must say that it TH: No. There are things that can be intention to be just a supplier of techno- ĲƙƍǔƿĖĹũĲǔǇ ǔŤŁ ŁɆƙƿǔǇ śƙƿ ĹĖǔĖ ƼƿƙǔŁĲ- automated quite well, but creation and logy.

18 CUSTOMER STORY FACTS

A GLOBAL NETWORK 110,000 WebEx meetings 14,500 video conference calls 280 locations globally FOR RED BULL 5.9 million telephone calls 6.3 billion cans sold 11,900 employees

NTS takes care of the entire network operation for the complete Red Bull Group with its 280 locations globally. High speed and stability are in great Words by: demand not only on the racecourse, Michael Samec Data traﬃc control: NTS takes care Photos by: Marija Kanizaj, Jürgen Skarwan/Red Bull Content but in the IT as well. Pool, Getty Images/Red Bull Content Pool, provided by, that 280 Red Bull locations are on-line 24/7. Samo Vidic/Red Bull Content Pool

The fact that one of the most famous companies in » WE ARE FOR SURE the world counts on you, vouches for a certain standard of quality. “NTS has done a lot of things AN ATTRACTIVE, right over the past few years”, says the IT Manager BUT ALSO A VERY of the Red Bull Group and he adds, “we are for sure an attractive, but also a very demanding customer DEMANDING CUSTOMER. « with regards to quality and speed”. These are exactly the challenges that excite NTS. “In many ways, Red Bull is an important customer. The high demands which is placed on us by the Group and the solution competence that we require for the completion – this is what gives us wings”, says NTS Executive Board member Hermann Koller when Red Bull headquarters appreciating the close and highly professional and ǔĖƍǔǇǜƼƼƙƿǔĖƍĹĲƙƍǔũƍǜƙǜǇƂǺŤŁƂƼǇǔƙƿŁĖĲǔŁɆŁĲ- in Fuschl am See: central oﬃces stimulating collaboration. tively to attacks and to security gaps that become for 280 locations globally. known. NTS takes care of the entire network operation of the complete Red Bull Group, with its 280 loca- “If we had problems with the network, nothing tions worldwide, with a 24/7 service of the local would work”, states the Red Bull IT boss, while em- networks as well as the connections between the phasizing the importance of the collaboration with individual locations. This includes all solutions NTS. In 2017 alone, the Group conducted 110,000 that have to run over the network like telephony, meetings via WebEx, 5.9 million telephone calls … online meetings, video conferencing as well as ap- “This proves, that network and communication so- plications that support the business processes and lutions represent the foundation of company-wide .ǜƂƂŤĖǇĖǴũĹŁǇƼƿŁĖĹəŁƂĹ IT solutions”, and for this you need a reliable partnerǔŤŁƋŁĹũĖǇŁĲǔƙƿ؆ªŁĹ of activities. Besides the core business, Red Bull supports various marketing projects, like for ex- In addition to that, Red Bull happens to be a dyna- ample soccer and ice hockey teams. For this rea- mic company that undergoes big changes on a person, NTS is tasked to deliver solutions that are sub- ƋĖƍŁƍǔıĖǇũǇ؆HƙƿǔŤũǇ׺x¿²ǴĖǇũĹŁƍǔũəŁĹĖǇǔŤŁ ǇǔĖƍǔũĖƂƂǺ ĹũɆŁƿŁƍǔ śƿƙƋ ĲƙƍǳŁƍǔũƙƍĖƂ ƙɇĲŁ right partner. The business goes very nicely with operations, like for instance for sporting venues. the culture of the global group: medium-sized, fol- ƂƙǴǇǔŤŁũƿƙǴƍǇǔǺƂŁ׺ĖĹĖƼǔǇĖƍĹśǜƂəƂǇĹŁƋĖƍĹǇũƍ -To accommodate all these issues, NTS caters for all Ė ɛŁǹũıƂŁǴĖǺ؆¿ŤŁ ıũŜ ƼƂĖǺŁƿǇ ũƍ ǔŤŁ ǇŁĲǔƙƿ ƍŁǔ ǔŤŁǇƼŁĲũəĲƍŁŁĹǇ׺ƂũſŁǔŤŁŁǹƼĖƍǇũƙƍƙśǔŤŁǇƙƂǜǔũ- Ǵƙƿſ ĖƍĹ ĲƙƋƋǜƍũĲĖǔũƙƍǴŁƿŁ ƍƙǔ ĖıƂŁ ǔƙ ƙɆŁƿ Always on the ball at ƙƍƼƙƿǔśƙƂũƙśƙƿəƿŁǴĖƂƂǇƙƿǴũǔŤũƍĹũǳũĹǜĖƂÞlx this due to their size, their structures and due to Red Bull: Neymar. .ǇƙƂǜǔũƙƍǇ؆VƍǔŤŁəŁƂĹƙśǇŁĲǜƿũǔǺx¿²ũǇĖƍũƋƼƙƿ- their prescribed procedures

20 21 FRIEDRICHSHAFEN CUSTOMER STORY

FIRST! NTS? LUCKILY, I’VE SITE The expansion of NTS REPORT into Germany started in 2017 ALREADY KNOWN THEM in Friedrichshafen. NTS WITH HEARTBEAT PROFILE SECOND FOR A LONG TIME! Due to space constraints, NTS AND HANDSHAKE Friedrichshafen already had to move into another oﬃce. It is said that relationships that are concluded in 100 METERS The expansion in the direction Germany started 2017 in emergencies, have Friedrichshafen. In the front row on Lake Constance and next no future. Not at all! The distance from the NTS to the town’s train station, the spirit of the certain something of oﬃce to Lake Constance’s Words and photos by: Harald Müller shore in the town garden. NTS is carried over to the neighboring country with hard work and technology. With success! CUSTOMERS Words and photos by: Harald Müller Rainer Knapp, IT Director at the inter- ǇŁƿǳũĲŁ ĖƼƼƿƙĖĲŤ ǔŤĖǔ ƙƍŁ ŤĖǇ ǔƙ əƿǇǔ J. Wagner Group, Flixbus, national fashion label BOGNER knows əƍĹ׺ŁǳŁƍũƍIŁƿƋĖƍǺ؆¿ŤŁƿŁśƙƿŁ׺ũǔĹƙŁǇ ifm electronic, Ravensburger, exactly what it means to remember old » THE ETIQUETTE OF A not come as a surprise that out of this a Haufe Group, Winterhalter, friends at NTS. friendly relationship developed that en- Rolls Royce, Airbus HANDSHAKE AGREEMENT IS lenges on the German market. “For many hances the collaboration even more. Hello Germany: customers, proximity and local presence Mr. Knapp, what were the reasons WHAT LEFT BOGNER WITH local presence is are decisive factors and we are perfectly that BOGNER decided to work with NO ALTERNATIVE OTHER THE BIGGEST REQUEST OF NTS: covering the area Southern Germany NTS? of top priority for NTS. DESPITE THE FAST AVAILABILITY, with our locations Friedrichshafen and Rainer Knapp: In 2017 we had a ma- THAN TO WORK WITH NTS. « Rosenheim.” jor network failure that was completely WITH A STRONGER LOCAL Rainer Knapp unexpected and we had to react quickly. I PRESENCE IN MUNICH, IT JUST The competition, amongst them one can remembered an old acquaintance at FEELS BETTER WHEN NTS IS əƍĹ ǇƙƋŁ IŁƿƋĖƍ ıũŜ ƼƂĖǺŁƿǇ׺ ĲƙǜƂĹ NTS, who I contacted immediately and ALWAYS THERE FOR YOU AROUND GRILL & CHILL: ƋĖſŁƂũśŁĹũɇĲǜƂǔśƙƿǔŤŁĲƙƋƼĖƿĖǔũǳŁƂǺ NTS sent someone over in no time at all. THE CORNER.

FUN FACTS small NTS locations. “The mentalities in The technician sat on our side from 11 A great team during leisure the states of Baden-Wuerttemberg and o’clock in the morning until 2 o’clock in ĖǳĖƿũĖ ĖƿŁ ƍĖǔǜƿĖƂƂǺ ǇƂũŜŤǔƂǺ ĹũɆŁƿŁƍǔ׺ the night without a break and solved the time as well. One relaxes together with the families but the quality of handshake agree- ƼƿƙıƂŁƋ׺ƿŁؾĲƙƍəŜǜƿŁĹĖƂƂǇǴũǔĲŤŁǇĖƍĹ FACTS ments and reliability are valid across the so on. Out of this, our collaboration then at a barbeque. borders”, states Tabojer. developed. mate specialists that will not give up until a problem is solved. This always hap- Founding year Willy Bogner NTS IS CROSSING BORDERS …which seems to be a permanent one ƼŁƍǇũƋƋŁĹũĖǔŁƂǺĖƍĹƍƙǔĖɜŁƿĹĖǺǇƙƿ GmbH & Co: 1932 This quite intense customer support is by now? weeks. Employees: appr. 900; ĖĲſǔŤŁƍ׺x¿²ǴĖǇ 23 in the IT departmentpossible through the exchange of skills K:äŁǇ׺ĹŁəƍũǔŁƂǺ׽ and resources between the locations, really an extremely big support. In parti- This means that RELAX, WE CARE is Rainer Knapp and his team HƿƙƋ ǔŤŁũƿ HƿũŁĹƿũĲŤǇŤĖśŁƍ ƙɇĲŁ ǔŤĖǔ which is typical for NTS. It is essential cular, NTS acted in an uncomplicated not a hollow promise? take care of Bogner compa- OFFICE FRIEDRICHSHAFEN: was only founded in February 2017, the that people help each other – across bor- ƋĖƍƍŁƿ؆ ƍŁ ĲĖƂƂ ǴĖǇ ǇǜɇĲũŁƍǔ׺ ĖƂؾ K:äƙǜĹŁəƍũǔŁƂǺĲĖƍǇĖǺǔŤĖǔ؆VſƍƙǴ nies throughout the world. The ALTHOUGH QUITE UNUSUAL meanwhile 7 employees take care of ap- ders and locations. “From the moment though we had not yet been a customer some people at NTS for some time now, head oﬃce is in Munich, more IN GERMANY, WITH MOST OF OUR proximately 25 customers. “Customer that you explain at a customer presenta- of NTS. If anyone has the chance to ex- sort of from the early days. Without sales and logistic centers are CUSTOMERS, WE ARE NOW ON acquisition is not yet an easy feat, but tion that RELAX, WE CARE is not just an perience this with NTS, then there is no knowing the whole team, I am aware of in the US as well as more than step-by-step we are starting to develop a empty marketing phrase, but a sincere, ƿŁĖǇƙƍƂŁɜǔŤĖǔƙƍŁǴĖƍǔǇƙƿŁǳŁƍĲĖƍĹƙ the fact that it is the intention of every- FAMILIAR TERMS. THIS IS ALWAYS 80 Bogner shops globally. presence in the industry in Southern well-founded commitment that is valid without it. This is also their USP: the one to satisfy me as a customer and to THE RESULT AFTER AN INTENSE Germany”, describes Jürgen Tabojer, 24/7, even skeptical new customers reco- folks there simply have the greatest deal with my matters immediately. No COOPERATION. Territory Manager Germany, the chal- gnize the advantages of the NTS spirit.” technical expertise and are the real ulti- matter at which time of the day. This is a

22 23 ROSENHEIM CUSTOMER STORY

NEIGHBORHOOD A PERFECT MATCH! SITE Amongst others, the police REPORT IT department is situated in the “Stellwerk 18” and opposite Two reliable partners, two owner-managed businesses. one can ﬁnd one of the two LET’S TACKLE IT Is there such a thing as the “perfect match” of IT and PROFILE local breweries. animal husbandry? The success story of Kerbl answers this question with a distinct and enthusiastic “YES”. HISTORIC IN ROSENHEIM! Words by: Daniela Haag Photos by: Kerbl In Roman times the most important crossing of the river OWNER-MANAGED Inn between the provinces of With more than 1 million visitors, the annual autumn FAMILY BUSINESS Noricum and Raetia was festival in Rosenheim is one of the biggest festivals in situated here. With more than 500 employees, Kerbl of- Bavaria. From now on, it is at least as remarkable and fers a uniquely wide range of accessories FAMOUS a reason to celebrate that NTS opened a new location for livestock farming and animal hus- ǇũǔǜĖǔŁĹئ ǜĲŤıĖĲŤ ĖƍĹ ƋƼəƍŜin this university town on the Inn River. ıĖƍĹƿǺ؆ Not only from the TV series in the district of Mühldorf/Inn, Bavaria, Words by: Harald Müller Photo by: NTS “Rosenheim-Cops”: In TV Germany) based Albert Kerbl GmbH is a Kerbl only counts on reliable and movies Rosenheim is very production and trading company that partners such as NTS. often portrayed as the typical operates internationally. The Kerbl Group, Upper Bavaria. Prime location for NTS which was founded in 1962 on a small farm, achieved an annual revenue of 238 in the new building million Euros in 2017. » FROM THE VERY BEGINNING, CULINARY between the car park, hotel and train station. RELAX, WE CARE WE FULLY RELIED ON NTS, There is regularly a common The times when people were wearing In the course of the tendering process for typical white sausage breakfast BECAUSE WE IMMEDIATELY lederhosen and dirndl dresses in Ro- the reorganization of the existing routing at the NTS oﬃce. senheim, a city with 63,000 inhabi- and switching environment, Kerbl has de- OBSERVED THAT NTS IS tants, are long gone. For decades, nu- cided to adopt new approaches together MAKING THE MOST OF OUR merous international companies such with NTS. The courage to team up with a as Marc O’Polo or world market leader new Cisco partner was more than reward- INFRASTRUCTURE. « Kathrein are located here or have rea- ed according to Christian Meisersick, Christian Meisersick,

FUN FACTS lized the value of the thriving region Head of Global IT at Kerbl, “From the very STELLWERK 18? and have settled here. beginning, we fully relied on NTS, because Head of Global IT, Kerbl Why did the decision fall on Rosenheim? we immediately observed that NTS is ma- FACTS “Bavaria is divided into In August 2018, NTS took up quarters in “It was mainly the proximity to NTS king the most of our infrastructure. We the “Stellwerk 18” a few minutes stroll Inns bruck and NTS Salzburg, but also were particularly convinced by the service so-called planning regions from the old city center and it is ex- the fact that many companies have their expertise of NTS as well as their exception- ƼŁƿśƙƿƋũƍŜƍŁǔǴƙƿſǴũǔŤǇǜɇĲũŁƍǔıĖƍĹ- Production and trading and Rosenheim is situated pected that full occupancy of the new ƙɇĲŁǇũƍĖƍĹĖƿƙǜƍĹªƙǇŁƍŤŁũƋĖǇǴŁƂƂ al high level of technical knowledge. Our width, the increasing of the speed from a 1 company Accessories for livestock far- in region 18. And it’s called location will be achieved within 2 years. as in the greater area of Munich. It is de- contact persons listen to us, they address gigabyte to a 10-gigabyte network was es- “We – including Hermann Koller - had cisive for these companies to have tech- our requests and point out what makes pecially required. ming and animal husbandry ´Stellwerk` (train control ǔƙĖƼƼƂǺśƙƿǔŤŁƙɇĲŁŤŁƿŁĖƍĹŁǳŁƍĹŁ- nical support available personally on sense for our applications. NTS demon- Headquarters in Buchbach EVERYTHING UNDER CONTROL center) because of the monstrate what activities NTS is enga- site at short notice.” The search for new ǇǔƿĖǔŁǇǔŤĖǔĖǇŁƿǳũĲŁƼĖƿǔƍŁƿŤĖǇĖǇũŜƍũə- and Ampﬁng (district ŜũƍŜũƍٔ׺ĹŁǇĲƿũıŁǇgǡƿŜŁƍ¿ĖıƙŻŁƿ׺¿Łƿƿũ train station next door. - NTS talents was naturally also a reason cant impact on the success of the infra- EVERYTHING UNDER CONTROL Mühldorf/Inn, Bavaria, ǔƙƿǺ vĖƍĖŜŁƿ IŁƿƋĖƍǺ׺ ǔŤŁ əƿǇǔ ǇǔŁƼǇ that called for Rosenheim explains Ta- structure of the manufacturer.” ɜŁƿ ǔŤŁ ƼƿƙŻŁĲǔ ĲƙƋƼƂŁǔũƙƍ׺ vŁũŁƿǇũĲſ Germany), subsidiaries in into Bavaria. However, it soon become ıƙŻŁƿ׹ٓ¿ŤŁŻƙıƋĖƿſŁǔŤŁƿŁũǇƼƿƙƋũǇũƍŜ emphasizes, “NTS ideally anticipated the Austria, France and Poland TYPICAL NTS: DURING A MULTI- clear, that NTS would be a much-appre- ĖƍĹƂũǳũƍŜũǇǇǔũƂƂĖɆƙƿĹĖıƂŁĲƙƋƼĖƿŁĹǔƙ ¿ŤŁ ǇƼŁĲũəĲ ǔƙƼũĲ ƙś ǔŤŁ ǔŁƍĹŁƿ ıǺ jŁƿıƂ critical moment of the going-live phase 500 employees DAY STAY IN GRAZ, ALL NEW ciated newcomer in Rosenheim. Altoge- Munich. The leisure opportunities here was the renewal of the Cisco network Core and managed to complete it a minimum of Annual revenue 2017: EMPLOYEES GET TO KNOW ther, it appears that all signs point to- in the Chiemsee region and close to the solution at the headquarters in Buchbach / downtime”, summarizes Mr. Meiersick the 238 million Euros wards success. “The companies hardly mountains is phenomenal. The entire Upper Bavaria. Behind the demand to be ƼƿƙŻŁĲǔ ĲƙƋƼƂŁǔũƙƍ؆ xŁǴ ƼƿƙŻŁĲǔǇ ũƍ ǔŤŁ NOT ONLY TECHNICAL STUFF know us, but the foundations are there ƼĖĲſĖŜŁƙɆŁƿǇũĹŁĖƂĲƙƍĹũǔũƙƍǇǔƙũƍŤĖƂŁ able to meet all future needs and in order areas WLAN, UC and in the service seg- BUT ALSO THE NTS-SPIRIT. and this is all a nice, positive challenge.” the NTS spirit and to live.” to provide all employees of Kerbl a ment were already formed with NTS.”

24 25 WIEN CUSTOMER STORY

VIERTEL ZWEI TRUST IS GOOD, SITE This is the name of the REPORT new business center in SAFETY IS BETTER Vienna’s second district. Vienna. By saying this a lot is meant, but

PROFILE ESSEN- 4 + 1 ǴŤĖǔƋĖſŁǇǔŤŁĹũɆŁƿŁƍĲŁıŁǔǴŁŁƍx¿² and other companies is mainly the hu- Are computers the future? No, data is the future. The Austrian Virtual reality glasses, several TIALLY man interaction, the team spirit and Federal Computing Centre (short: BRZ as abbreviated from its screens and 1 sparkboard that you can always rely on each other. German name Bundesrechenzentrum), which is headquartered show their capabilities in the The presence of specialists for every showroom; all from NTS. əŁƂĹ ũǇ ƙś ĲƙǜƿǇŁ ŁǇǇŁƍǔũĖƂ ĖǇ ǴŁƂƂ׺ in Vienna, takes care of the future prospects of the domestic CAPITAL though “theoretically this can be learn- E-government applications and speciﬁcally the related data. ŁĹıǺƍƙƍؾx¿²ǇǔĖɆĖǇǴŁƂƂٔ؆QƙǴŁǳŁƿ׺ 2000 Words by: Harald Müller/NTS Photo by: BRZ/Six you cannot enforce the personal level NTS is in Vienna since 2000, CITY and the trust that is put in all employ- the move happened in 2017. ees. » NTS IS GREAT SUPPORT JOY AT WORK AND AND CONVINCES WITH In the matter of E-government, CUSTOMERS FUN WORKING On 2,000 square meters in HIGH TECHNICAL EXPERTISE Austria takes a leading role Alexander Müllner was not always Approx. 350, among them the second district of Vienna, internationally. with NTS. Born in the Austrian province Applications are in the center of digitali- AND QUALITY IN THE Austrian Power Grid, PVA, BRZ, next to the Vienna Prater, near of Burgenland, he decided to join NTS in zation strategies of businesses. The Vien- LKW Walther, MONDI the University of Economics, թէըխĖɜŁƿǴƙƿſũƍŜƼƿŁǳũƙǜǇƂǺśƙƿǇƙƋŁ na headquartered Bundesrechenzen- PROJECT EXECUTION « opposite the Vienna fair- notable IT companies. As Location Man- trum is making sure that the domestic Department Head Infrastructure/ grounds and close to the sub- ager, he is taking care of almost 350 cu- e-government applications and in parti- Central Services, BRZ way station Krieau (U2 line), stomers with a team of approximately cular the data relating to it have a chance 60 employees. The sole focus of the Vi- in the future. It is a matter of ultimately about 60 employees of NTS enna branch is that the customers really ensuring orderly procedures and the sa- TRANSPARENCY IS THE KEY- make sure that customers in should be major customers, because fety of the data. WORD: CISCO TETRATION Eastern Austria lack nothing. they actually can be. Altogether 66 tech- Diverging communication patterns can -nicians in the SOC are responsible for a 4.5 MILLION CITIZENS ARE REGU- ƙƍƂǺıŁũĹŁƍǔũəŁĹƾǜũĲſƂǺ׺ǴŤŁƍĖƂƂĖƼƼƂũ WHY A LOCATION Words and photos by: Harald Müller smooth operation around-the-clock and LARLY USING FINANZONLINE cation dependencies and data streams are CLOSE TO their colleagues from IDT (Installation The BRZ oversees 30,000 IT jobs in more transparent. Therefore, the BRZ counts

FUN FACTS and Design Technology) sit directly at than 300 locations and operates one of on a solution by NTS, which exactly en- THE PRATER? “One could almost state that there is the customer as a task force until a pro- the biggest data centers in the country sures this transparency: Cisco Tetration. “The proximity to the hardly any area of your daily work rou- blem is solved. “This way, the customer with more than 4,000 servers. Finanz- The users of Cisco Tetration are able to tine that is not better at NTS”, says incidentally gets the NTS spirit, free of Online is one of the most important out monitor via this platform the condition ‘Schweizerhaus’ restaurant.” Alexander Müllner, Location Manager charge.” of more than 400 (!) E-government ap- of servers and network devices with sen- plications. More than 4.5 million people sors and this especially in virtualized en- ŁǇũĹŁǇǔŤĖǔ׺ vironments. Thus, data is provided thatəƂŁǔŤŁũƿǔĖǹƿŁǔǜƿƍǇƙƍƂũƍŁ؆ notable products of the BRZ include can be used for the optimization of the ũǇĲƙ ¿ŁǔƿĖǔũƙƍ ƙɆŁƿǇ Ėƍ FACTS The NTS spirit attracts Q/l§؆Ŝǳ؆Ėǔ ǴũǔŤ ը؆լ ƋũƂƂũƙƍ ŤũǔǇ ƼŁƿ ũƍśƿĖǇǔƿǜĲǔǜƿŁ؆„ the right people.” Location month or the human resources manage- integral protection of workloads of mul- ƋŁƍǔ ²§ ũƍǇǔĖƂƂĖǔũƙƍ ǔŤĖǔ ĲƙƍĹǜĲǔǇ ticloud data centers via a zero-trust mo- Manager Alexander more than 400,000 payrolls per month del by means of segmentation. “The solu- With NTS: since the Müllner is proud of his for the Federal Government. ǔũƙƍǔŤĖǔũǇǜǇŁĹƙɆŁƿǇĖıŁǔǔŁƿƙǳŁƿǳũŁǴ beginning of 2017 team (and the duck S The challenges that are connected with of the communication paths of applica- Foundation: 1997 as well ;-) E-government tasks are huge and in or- tions and gives us therefore the opportu- Employees: 1,200 EACH MEETING ROOM BEARS der to keep the competitiveness on the nity to conduct network activations in a Revenue 2016: ƋĖƿſŁǔ׺ɛŁǹũıũƂũǔǺĖƍĹǇƼŁŁĹĹǜƿũƍŜǔŤŁ way that is even more granular and cut THE NAME OF A SUPERHERO, appr. € 242.7 million SUPER VILLAIN deployment of applications are critical. down to the bare bone. Thus, an increase BUT ALSO OF A . Both can only be better accomplished in safety is naturally created”, explains with sophisticated IT solutions. Wolfgang Danzinger of the BRZ.

26 27 CUSTOMER STORY

» THE FOUNDATION OF THE NETWORKED MEDICINE CISCO & LONGSTANDING SUCCESSFUL COOPERATION BETWEEN NTS NTS AT THE BARMHERZIGE AND CISCO IS TRUST. THE SPECIAL THING ABOUT NTS IS THE FACT THAT BRÜDER HOSPITALS THEY ALWAYS CHALLENGE US AS A PARTNER AND THAT’S EXACTLY WHAT The care of the patients has top priority: data centers with the BRINGS US FORWARD AND ENABLES most modern technologies secure the operation. Cisco, a globally leading IT provider, helps US TO BE JOINTLY SUCCESSFUL. « businesses to take advantage of business opportu- Words by: Cisco Photos by: Screenshot Video Petr Duvidovic, ƍũǔũŁǇ؆VǔśƙĲǜǇŁǇƙƍǔŤŁśƙƂƂƙǴũƍŜəǳŁĖƿŁĖǇ׹ Partner Account Manager Sales, Cisco core technologies (router switches, services, mobility, security), collaboration, video, virtuali- zation and IT solution architectures.

The whole video can be found Being up-to-date with on our NTS YouTube Channel: Cisco technologies. RelaxWeCare.

Today, the care of the patients and the ĹĖǔĖ ĲŁƍǔŁƿǇ؆ ¿ŤũǇ ƋŁĖƍǇ ǔŤĖǔ Ė ǜƍũəŁĹ continuous upkeep of a hospital operati- management can run various IT resour- on are almost impossible to accomplish ces and applications and that resources without IT support. The Merciful Bro- can be consciously separated from one .another clearly اƿǡĹŁƿ ĖƿƋŤŁƿȄũŜŁ ũƍ IŁƿƋĖƍ׹ئ ǔŤŁƿǇ Austria counts on state-of-the-art technologies in order to guarantee the increa- SECURITY HAS TOP PRIORITY sing technical and legal requirements The existing IT security systems were re- and demands. Central data centers from placed by an integrated Cisco platform. ũǇĲƙ׺ x¿² ǴƙƿſŁĹ ƙǜǔ Ė Cisco with the latest technologies facili- ¿ƙŜŁǔŤŁƿ ǴũǔŤ tate a smooth operation of the patient security solution that takes into account FACTS care as well as a trouble-free hospital ad- classical gateway security solutions as ministration. They also support a secure well as security relevant topics in the Locations in Austria, processing of patient data in the Aus- data center and in the network. Thereby, Czech Republic, Hungary, trian order province of the Merciful a complete visibility and control in the Slovakia Brothers. entire extended network is guaranteed - 8,300 employees ĖƍĹǔŤũǇıŁśƙƿŁ׺ĹǜƿũƍŜĖƍĹĖɜ ŁƿĖƼƙǔŁƍؾ 12 hospitals A new IT infrastructure based on Cisco tial attack. Additionally, a comprehen- Many health and social ũƍ sive protection against hacker attacks is facilities ا²Æئ ƙƋƼǜǔũƍŜ ²ǺǇǔŁƋ ÆƍũəŁĹ combination with an automated network ensured by means of a concise malware architecture – Application Centric Infra- analysis with the help of detailed threat structure (ACI) – was implemented in the and content examinations.

29 INNSBRUCK CUSTOMER STORY

LEAD CLIMBER „FOR US NTS SITE Matthias Stigger is the new REPORT Territory Manager at the location. STANDS FOR: NICE

PROFILE SINCERE AND TYROLEAN SERVICE“ GENUINE Plansee is not only a name of an idyllic local recreation When the words honesty, team spirit and security are men- area in the Northern corner of tioned in the same sentence, then it is likely that it is the descript- Tyrol, but also a name of an ion of the emotional portfolio of NTS Innsbruck and Rosenheim. Austrian global player based in 200 Words by: Kunigunde Weissenegger Photo by: Matteo Vegetti the Tyrolean district of Reutte. Words and photo by: Customers are overseen Harald Müller by NTS from the Innsbruck location.

SOCCER The high-tech group for the manufactu- » THEY HAVE EVERYTHING like that in 2014, despite all precautions. ring of products made from refractory AT NTS: A GOOD WORKING There were 10 of us that worked on it the LEGEND metals in the areas of materials, tooling whole night and at 7 AM most of it was HANSI MÜLLER and molded parts is really a major player ATMOSPHERE, A TOP available again. Back then, it concerned with globally around 12,000 employees. REGIONAL MANAGER AND 750 servers globally with thousands of was a speaker at the Surrounded by an unrivalled mountain user accounts and so forth! Following The Nordkette Mountain range sits panorama, we spoke to Mr. Engelbert YOU SENSE THAT THEY REALLY this incident, we were able, with the help 7 IT FORUM in 2014 and Woerle, Head of the Plansee IT who has of NTS, to implement long-term impro- he autographed the table enthroned above the NTS location Innsbruck. worked for the group for 43 years, about ENJOY THEIR JOB. « vements. soccer in the lounge. NTS and their journey together. Engelbert Woerle, Head of the Plansee

FUN FACTS IT Operations “Focus on people” is what meets the eye. On Day for everyone – a barbecue all to- Mr. Woerle, what services do NTS the mural painting, this is joined by “Team gether. “The collaboration across all loca- render for Plansee and why did FACTS THE FAVORITE Spirit” and “Future-Oriented”. Matthias tions is equally important”, emphasizes Plansee choose NTS? PLACE Stigger, Territory Manager NTS Tyrol is Matthias Stigger. He is mainly motiva- Engelbert Woerle: NTS is the sup- greeting us with a gentle handshake and he ted by the enthusiasm that is making a plier for the entire network, server and Name: Plansee Holding AG -of the NTS employees escorts us through the rooms of the Inns- ŤǜŜŁĹũɆŁƿŁƍĲŁũƍǔŤũǇV¿ıǜǇũƍŁǇǇ؆ storage technology. Initially just here in Foundation: 1921 in Breiten bruck location: “We are proud of the fact Tyrol, but in the meanwhile more and wang, district of Reutte/Tyrol in Innsbruck is Revenue 2017: 1.168 billion that the drive of the team and of the work- Outside the windows of the biggest loca- more for international locations. The de- set. Therefore, I am able to state that we the snooker table area. ing environment is still the same as 9 years tion in the region West, the Nordkette cision for NTS was a pragmatic one. Re- use the NTS emergency service, albeit not Euros (consolidated) ,ago. We don’t pretend, but we hand down and the Patscher Kofel mountains can be ŜĖƿĹũƍŜƙǜƿǇƼŁĲũəĲƼƿƙıƂŁƋǇ׺x¿²ŻǜǇǔ frequently, because not a lot takes place in Locations: more than 70 everything that we established since 2009 seen, glowing in the distance. “It is very had the highest coverage. fact. No matter what we do, it always has even more which are not to our employees and customers.” important for us to keep on talking to our to be right from the conception phase. directly linked, out of that, PIZ BUIN customers besides business matters, to What in your opinion are the biggest 35 production locations A MOUNTAIN AT THE BORDER What stands out are the good cohesion exchange opinions and to maintain net- threats for IT departments like your This sounds like the perfect system Employees: globally 12,000, BETWEEN AUSTRIA AND ĖƍĹǔŤŁƂƙǴǇǔĖɆǔǜƿƍƙǳŁƿ؆ٓVǔũǇǳŁƿǺƿĖƿŁ works as our 200 customers include well- one? without problems. Is this the case? approximately 2,500 ǔŤĖǔ ǇƙƋŁƙƍŁ ƾǜũǔǇ ǔŤũǇ Żƙı؆ٔ ɜŁƍ׺ Ė known, international companies such as EW: Well, the weakest link is always EW: We’ve tried to protect ourselves a SWITZERLAND WAS ONE in Austria ĹƿũƍſũǇŁƍŻƙǺŁĹǔƙŜŁǔŤŁƿĖɜŁƿǴƙƿſ׺ĖǔĖ Plansee, Egger and Swarovski,” tells ǔŤŁŤǜƋĖƍıŁũƍŜĖƍĹǔŤũǇŤĖǇǔƙıŁƙɆǇŁǔ number of times of course. In practice, it OF THE DESTINATIONS THAT NTS birthday, a cake is ready in the kitchen Matthias Stigger. Also here RELAX, WE ǇƙƋŁŤƙǴ؆ ²ƙɜǴĖƿŁ ƙƍƂǺ ĹƙŁǇ ǴŤĖǔ Ǻƙǜ ƙɜŁƍǔǜƿƍǇƙǜǔǔŤĖǔĖǔũƍǺũƍĲũĹŁƍǔƋũŜŤǔ TARGETED WITH ITS CUSTOMERS. and every year there is the NTS Family CARE! applies. tell it to do or it works based on how it is still trigger a huge problem. We had one

30 31 High-ranking Cisco visitor: Vice President Odysseas Charalambous about business models in the digital world.

NTS-Management meets Top-Speakers (from left to right): Hermann Koller, Gunter Dueck, Evelyne Binsack, Thomas Bartl, Günther Peer.

REVIEW OUR RECIPE FOR SUCCESS: 7 x 7 x 7

Impressively pushing the limits: Speaker, author and “omnisoph” The 7 IT Forum 2018 was a complete success talking Evelyne Binsack was the ﬁrst Gunter Dueck about the ethic about “artiﬁcial brains”, digitalization pressure” and Swiss woman on Mount Everest. in the pressure for digitalization. “polar borderlines”. 250 guests lingered till late in the evening to listen to extraordinary talks and even found time to eat, drink and network. Face-to-Face networking Charming and smart: Photos by: NTS, Atelier Hohlrieder without technology, Physicist Werner Gruber about the but with indulgence. operating principle of the brain.

Music and IT are fond of each other: The young music group Intermezzo impressed on stage.

Networking from dawn till dusk.

Guaranteed lasting impressions: Graphic “minutes” of all talks in real time: Top location and full house Live Graphic Recording powered by NetApp. in the Congresspark Igls. 33 » WITH OUR PARTNERS WE PUT GREAT EMPHASIS ON KNOW-HOW AND CUSTOMER FRIENDLINESS. WITH NTS, WE ARE LOOKING FORWARD TO HAVING A PARTNER ON OUR SIDE, WHOSE COMPETENCY EXCEEDS OUR HIGH DEMANDS BY FAR. THEREFORE, THE Dell EMC is part of Dell Inc. and it enables businesses to modernize, automate and transform their CUSTOMER IS OFFERED A MAXIMUM data centers by means of industry-leading conver- gent infrastructures, servers, storage systems and OF SERVICE AND QUALITY. « data security technologies. Thereby, companies and Stefan Trondl, General authorities create a reliable basis in order to make Manager Dell EMC Austria ǔŤŁũƿV¿ǳũĖQǺıƿũĹƂƙǜĹǇƙƂǜǔũƙƍǇəǔśƙƿǔŤŁśǜǔǜƿŁ Markus Fischer, Channel Sales as well as their business via Cloud-native applications and Big Data solutions. Manager Dell EMC Austria

DATA CENTER GRAZ CUSTOMER STORY

FRESH A NETWORK FOR THE SITE Location Manager Harald REPORT Reicher is on site since 2017. POWER NETWORK

PROFILE NERVE CENTER The diﬀerences between power grids and networks are getting smaller and smaller. Thereby ENERGIE STEIERMARK (“power grid Styria”) is and remains the connecting link. Raaba-Grambach is an international hub! Does it sound strange? But it’s a fact! Time to visit the NTS headquarter. Words by: Michael Samec Photo by: Energie Steiermark/Christian Jungwirth Words by: Michael Samec Photo by: Marija Kanizaj, provided by » THE LEVEL OF AUTOMATION 130 THAT ALREADY EXISTS WOULD

Employees network NOT BE POSSIBLE WITHOUT from here. RELIABLE NETWORKING OF 190 THE SYSTEMS. « Christian Purrer (left), CEO Customers. Amongst them Energie Steiermark, Magna, Sappi, Barmherzige Brüder, Wiﬁ, AVL, Anton Paar.

-Thanks to video conferencing with ¿ŤŁǺ ıƙǔŤ Ĺƙ ǇƙƋŁǔŤũƍŜǳŁƿǺ ǇũƋũƂĖƿػ ¿ŤŁ ƂŁǳŁƂ ƙś ĖǜǔƙƋĖǔũƙƍ ǔŤĖǔ ĖƂƿŁĖĹǺ » NTS MEETS OUR REQUIRE -other NTS locations, everyone in ǺŁǔ ǔŤŁǺ ƍŁŁĹ ǔŤŁ ƿŁǇƼŁĲǔũǳŁ ƙǔŤŁƿ؆ ŁǹũǇǔǇǴƙǜƂĹƍƙǔıŁƼƙǇǇũıƂŁǴũǔŤƙǜǔĖƿŁ -ÞŤũƂǇǔ x¿² ƋĖſŁǇ ǇǜƿŁ ǔŤĖǔ ĹĖǔĖ ƂũĖıƂŁƍŁǔǴƙƿſũƍŜƙśǔŤŁǇǺǇǔŁƋǇ׺ǇǔƿŁǇǇؾ MENTS OF BEING AN OPER Austria falls in line. -minutes to the freeway, ɛƙǴǇǔŤƿƙǜŜŤƍŁǔǴƙƿſǇ׺/ƍŁƿŜũŁ²ǔŁũŁƿ- ŁǇ §ǜƿƿŁƿ؆ HĖũƂǜƿŁǇ ũƍ ǔŤŁ ĹĖǔĖ ƍŁǔǴƙƿſ ATOR OF CRITICAL INFRA 2 5 minutes to the airport, It sounds like the humming in a beehive ƙĖƿĹ ƋŁƋıŁƿǇ Hermann Koller ƋĖƿſ ŁƍǇǜƿŁǇ ǔŤĖǔ ŁƍŁƿŜǺ ɛƙǴǇ ǔƙ ǴƙǜƂĹĖɆŁĲǔǔŤŁƙƼŁƿĖǔũƙƍƙśǔŤŁŁƍŁƿŜǺ ƍŁǔǴƙƿſǇ ũƋƋŁĹũĖǔŁƂǺ׺ ǴŤũĲŤ ũƍ ǔǜƿƍ STRUCTURE AS WELL AS A 10 into the old city center – uniform and quiet, but still busy and Alexander Albler to the question the customer via their electricity, gas » .ƋǜƿƋǜƿəƂƂǇǔŤŁƿƙƙƋ؆VǔũǇvƙƍĹĖǺկ׹թխ ٓÞŤǺŁǹĖĲǔƂǺŤŁƿŁ؇ٔ؆ٓªŁƼƿŁǇŁƍǔĖǔũǳŁƙś- ĖƍĹ ĹũǇǔƿũĲǔ ŤŁĖǔũƍŜ ƍŁǔǴƙƿſǇ؆ xƙ ĹĖǔĖ ĲƙǜƂĹŤĖǳŁƋĖŻƙƿũƋƼƂũĲĖǔũƙƍǇƙƍǔŤŁƼƙ- MODERN SERVICE PROVIDER v ĖƍĹ ǴŁ ĖƿŁ ǳũǇũǔũƍŜ ǔŤŁ x¿² ŤŁĖĹ əĲŁǇ ũƍ ǔŤŁ ĲũǔǺ ĲŁƍǔŁƿ ǔŤĖǔ Ƃƙƙſ ɛƙǴ ǴũǔŤƙǜǔ ŁƂŁĲǔƿũĲũǔǺ׺ ƍƙ ŁƍŁƿŜǺ ƼǜƂĖǔũƙƍ؆ǔƂŁĖǇǔǜƍĹŁƿĲŁƿǔĖũƍĲũƿĲǜƋ

FUN FACTS of Graz – connected - - perfectly: ƾǜĖƿǔŁƿǇ؆ vƙǇǔ ƙś ǔŤŁ ըթէ ŁƋƼƂƙǺŁŁǇ Ėǔ ǇǔǜƍƍũƍŜ׺ıǜǔĖƿŁŁǹƼŁƍǇũǳŁĖƍĹũƋƼƿĖĲ- ɛƙǴ ǴũǔŤƙǜǔ Ė ĹĖǔĖ ǇǔƿŁĖƋ؆ ¿ŤŁǺ ĖƿŁ ǇǔĖƍĲŁǇػĖƍĹǔŤŁǇŁƍŁŁĹǔƙıŁƼƿŁǳŁƍǔŁĹ׽ Martin Graf (right), Executive Director ǔŤũǇ ƂƙĲĖǔũƙƍ ŤĖǳŁ ŜĖǔŤŁƿŁĹ ĖƂƿŁĖĹǺ؆ ǔũĲĖƂ׺ĖƿŁƙśƍƙǳĖƂǜŁǔƙǜǇ؆äƙǜǴũƂƂŁǹƼŁ- the forth-largest energy and service -RAABA- ÞũǔŤ Ė ĲƙɆŁŁ ƋǜŜ ƙƿ Ė ǴĖǔŁƿ ıƙǔǔƂŁ ũƍ ƿũŁƍĲŁ ŻǜǇǔ ƍƙǴ ǔŤĖǔ ǴŁ ĖƿŁ ǔŤŁ ĲŁƍǔŁƿ ƼƿƙǳũĹŁƿ ũƍ ǜǇǔƿũĖ ĖƍĹ ŤĖǳŁ ǇǜɇĲũŁƍǔ ٓ¿ŤĖǔ٘ǇŁǹĖĲǔƂǺǴŤǺũƍǔŁƿƍĖƂĖǇǴŁƂƂĖǇŁǹ ǔŤũǇũǇĖլ ǔŁƿƍĖƂƼƿƙśŁǇǇũƙƍĖƂǇĖƿŁƍŁŁĹŁĹũƍƙƿĹŁƿئŤĖƍĹĖƍĹǇƙƋŁũĹŁĖǇũƍǔŤŁũƿŤŁĖĹǇ؆¿ŤũǇ ƙśǔŤŁǴƙƿƂĹ׽ٔ ĖƋƙǜƍǔǇǔƙƙɆŁƿ׹əǳŁƼŁǔĖıǺǔŁ ƼŁƿǺŁĖƿɛƙǴǇǔŤƿƙǜŜŤǔŤŁ ǔƙŁƍǇǜƿŁĖśĖũƂǜƿŁśƿŁŁŁƍŁƿŜǺǇǜƼƼƂǺũƍاGRAMBACH ƋŁŁǔũƍŜ ƋǜǇǔ ıŁ ĖǔǔŁƍĹŁĹ؆ Vƍ śƙǜƿ Ƌũ- ǴũǔŤըլȄŁƿƙǇ ƍǜǔŁǇũǔǴũƂƂǇǔĖƿǔ׺ǔŤŁǴŁŁſƂǺŜƂƙıĖƂx¿² ¿ŤŁ ƂƙĲĖǔũƙƍ ũǇ ƼŁƿśŁĲǔ׹ ǔŤŁ ǔŁĲŤƍƙƂƙŜǺ ƍŁǔǴƙƿſǇǇŁƿǳũĲŁĹıǺx¿²؆ ǔŤŁśǜǔǜƿŁĖǇǴŁƂƂٔ׺ǇǔĖǔŁǇ§ǜƿƿŁƿ؆ FACTS ƋŁŁǔũƍŜ؆¿ŤŁŁƋƼƂƙǺŁŁǇƙśĖƂƂƂƙĲĖǔũƙƍǇ ƼĖƿſ IƿĖƋıĖĲŤ ũǇ ǔŁĲŤƍũĲĖƂƂǺ ǜƼؾǔƙؾ ĖƿŁ ĖƂƂ ŜŁǔǔũƍŜ ǔƙŜŁǔŤŁƿ ĖǇǴŁƂƂ ĖƍĹ ǔŤŁ ĹĖǔŁ׺ǴŤũĲŤ ŁƍĖıƂŁǇ x¿² ǔƙ śǜƂəƂƂ śƿƙƋ ٓx¿²ǇǜƼƼƙƿǔǇǜǇũƍǔŤŁĖƿŁĖƙśǳĖƿũƙǜǇ /ƍŁƿŜũŁ²ǔŁũŁƿƋĖƿſĖǇǴŁƂƂĖǇx¿²Ĳƙƍ- Forth-largest energy and WHEN ARE NTS GRAZ ƂƙĲĖǔũƙƍǇĖƿŁĲƙƍƍŁĲǔŁĹƂũǳŁǴũǔŤƼũĲǔǜƿŁ ǔŤŁƿŁĖƂƂƙɆŁƿŁĹǇŁƿǳũĲŁǇǴũǔŤƙǜǔĖƍǺũǇ- ĹĖǔĖ ƍŁǔǴƙƿſǇ ũƍ ǔŤŁ ŜƿƙǜƼ ĖǇ ǴŁƂƂ centrate on something that ordinary service provider in Austria ĖƍĹ ǇƙǜƍĹ؆ ¿ŤŁ ĲƙƍśŁƿŁƍĲŁ ƿƙƙƋ ĖǇ Ė ǇǜŁǇ؆ ٓ¿ŤŁ ĲƂƙǇŁƍŁǇǇ ǔƙ ǔŤŁ śƿŁŁǴĖǺ ĖǇ ĲƙƍǇǜƋŁƿǇ ƙƍƂǺ ſƍƙǴ śƿƙƋ ŤŁĖƿǇĖǺ׺ ĖǇ EMPLOYEES ENJOYING THEIR as storage solutions – from the design 1,700 employees in 29 ǇŤƙǴƿƙƙƋśƙƿǔŤŁĲƙƂƂĖıƙƿĖǔũƙƍǇŁĲǔƙƿ؆ ǴŁƂƂ ĖǇ ǔŤŁ ĖũƿƼƙƿǔ ǔŤĖǔ ũǇ Ė լ ƋũƍǜǔŁ ĖƍĹ ǔŤŁ ĹŁǳŁƂƙƼƋŁƍǔ ǔƙ ǔŤŁ ƙƼŁƿĖǔũƙƍٔ׺ ǔŤŁ ĲƙƍǇǜƋŁƿǇ ǴũƂƂ ƙƍƂǺ ĲƙƋŁ ũƍǔƙ locations BARBECUE? ŤƿũǇǔũĖƍ §ǜƿƿŁƿ؆ /ǹŁĲǜؾ ĲƙƍǔĖĲǔ ǴũǔŤ ũǔ ũƍ ǔŤŁ ƍŁǹǔ ĲƙǜƼƂŁ ƙś 600,000 customers / THE ENTIRE YEAR. ĹƿũǳŁ ƙɆŁƿ ǔƿŁƋŁƍĹƙǜǇ ĖĹǳĖƍǔĖŜŁǇ śƙƿ ŁǹƼƂĖũƍǇ ,24/7 ,AT NTS, THE GRILL NOT ONLY SIZ- Raaba-Grambach is the nerve center of śƿŁƾǜŁƍǔǔƿĖǳŁƂŁƿǇǇǜĲŤĖǇǔŤŁx¿²ŁƋ- ǔũǳŁ %ũƿŁĲǔƙƿ vĖƿǔũƍ IƿĖś ŁƋƼŤĖǇũȄŁǇ ǺŁĖƿǇ؆ ¿ŤũǇ ũǇ ǔŤŁ ũƍǔƿƙĹǜĲǔũƙƍ ĖƍĹ ǔŤŁ 1,000 servers Ǻ ǇƼƙǔǔũƍŜ ǔŤŁ ²ĲŤƂƙǇǇ- ƼƂƙǺŁŁǇٔ׺ǴŤũǇƼŁƿǇHarald Reicher, his ǔŤĖǔ ǔŤũǇ ũǇ ƍƙǔ ĖƂǴĖǺǇ Ėƍ ŁĖǇǺ śŁĖǔ׹ ƍŁǔǴƙƿſũƍŜƙśǇƋĖƿǔƋŁǔŁƿǇػǔŤŁũƍǔŁƂƂũ- 1,850 oﬃce clients ZLES DURING THE SUMMER HEAT, ǔŤŁ ĲƙƋƼĖƍǺ؆ ǔŤƿƙǜŜŤ ǔŤŁ ƂĖǇǔǇŁƍǔŁƍĲŁ؆ ٓx¿² ƼƿƙǳũĹŁǇ ŁǇǇŁƍǔũĖƂ ĲƙƍǔƿũıǜǔũƙƍǇ ŜŁƍǔŁƂŁĲǔƿũĲƼƙǴŁƿƋŁǔŁƿǇĖǇǴŁƂƂĖǇǔŤŁ 13 terabytes of daily اĖǇǔƂŁ vƙǜƍǔĖũƍٔٓئ BUT ALSO AT TEMPERATURES BELOW ıŁƿŜ ǴũƍĹƙǴ׺ ƙƍŁ ĲĖƍ ƿŁĲƙŜƍũȄŁ IƿĖȄ׺ ǔŤŁ that have to meet our requirements management of the smart grids – the FREEZING. 300 CEVAPCICI (PIECES OF data usage ŁĲĖǜǇŁũǔũǇէկ׹ժէv؆¿ŤŁƋŁŁǔũƍŜŻǜǇǔ ƙś ıŁũƍŜ Ėƍ ƙƼŁƿĖǔƙƿ ƙś ĲƿũǔũĲĖƂ ũƍśƿĖ- ũƍǔŁƂƂũŜŁƍǔ ŁƂŁĲǔƿũĲũǔǺ ƍŁǔǴƙƿſǇ؆ QŁƿŁ׺ ĲĖƼũǔĖƂ ĲũǔǺ ƙś ǔŤŁ ǜǇǔƿũĖƍ ƼƿƙǳũƍĲŁ MINCED MEAT) ARE PREPARED OUR ƙś ²ǔǺƿũĖ؆ ٓQŁƿŁ׺ ǴŁ ĲĖƍ ŁǹƼĖƍĹ ŤƙǴ ǇǔĖƿǔŁĹƙƍǔũƋŁĖǇĖƂǴĖǺǇ؆ŜŁƍĹĖƼƙũƍǔ ǇǔƿǜĲǔǜƿŁ ĖǇ ǴŁƂƂ ĖǇ Ė ƋƙĹŁƿƍ ǇŁƿǳũĲŁ ŁƂŁĲǔƿũĲũǔǺ ĖƍĹ ĹĖǔĖ ɛƙǴ ƂŁĖĹ ũƍǔƙ WAY AND EATEN – IN ANY WEATHER. ǴŁƿŁƾǜũƿŁũǔٔ׺ũǇǔŤŁĖƍǇǴŁƿƙśǔŤŁx¿² ƙƍŁ׹ƍŁǴǇśƿƙƋ²ĖƍǔĖvƙƍũĲĖ؆ ƼƿƙǳũĹŁƿ؆ٔ ŁĖĲŤƙǔŤŁƿĲƙƋƼƂŁǔŁƂǺ؆

36 37 CAKE RECIPE INTHEWORLD. CONSIDERED THE OLDEST KNOWN THE THE TOWN ISTHENAMESAKE FOR

38 FUN FACTS PROFILE LINZER CAKE LINZER “… we would buyawhirlpool, (chuckles, apparently aninsidejoke) “With “With LINZ and many more. AG, AG, Liwest, EWW KTM, Voestalpine, 3Banks IT, Energy CUSTOMERS mountain range. brought usto thisTyrolean the recent office outing WILDER KAISER worth thejourney. ved cult status andisalways on themainsquare achie- LEBERKAS-PEPI location. Linz where you findtheNTS is thenameofdistrict of KAPLANHOF this islongoverdue.” 100 000€ NTS-PIZZA? NTS-PIZZA? . ITS RECIPE IS Definitely “with Definitely “with everything”! …“ …“ colleagues. is attempting to passonthiscredo to his ũŁŁĲ׺ Ťƍ ƙǴƂǇĲŁĹ ũƍ ǇǜĲĲŁŁĹ ƋĖſũƍŜǔŤŁĹũɆŁƿŁƍĲŁ؆ٔ ǴũƂƂ Ǻƙǜ ǔŤŁƍ ĹũɆŁƿŁƍĲŁ׺ thatmade to feel you canmake a when you aretrusted.you “When are appreciation it isa very of niceform that feel we areautonomous.” Allinall, This resultsinascenario, where we concerning mostregionaldecisions. bility, butIamcompletely independent coursetheoverall responsi- ger, Ibearof in other words that asalocation mana- tion we areself-sustainable. This means Strasse inLinzsospecial.“At ourloca- the NTS location ontheSemmelweis to answer thequestion what makes tory LinzandSalzburg, Managerfor It iseasy for ture of management, technical know- ture of demonstrating since2007 with amix- The Siemensmanager hasbeen former ATTEAMBUILDING ITSBEST At thebeginning itwas difficult to establish the brand NTS. TEAM LINZSCORESTEAM This ishardly surprising asthelocation Linz proudly confirms thiswithitsunbeatable team spirit next to In themeantime, NTS hasmadeanamefor itself. Christian Bart the reliable NTS superservices. Christian Bart Words andphotoby: , NTS Terri- REPORT SITE

formed duringthe day.formed takes place where hard work is per- tion that at lastajointrelaxation stocked with deliciousitems isanindic- ǇŁ cond, somewhat hiddenfridgethat is ƙɆؾĹǜǔǺ؆ ǔŁƿƋǇ śƿũŁƍĹƂǺ ƙƍ ĖƂǇƙ phere amongstus.” The employees are we really have a very friendly atmos- hislocation. theLinzteam “With of thisliesintheemotional qualities for happens.” Bartissensingthat thesecret ũǇ ƂŁĖǳŁǇ ǔŤĖǔ the absolute exception andrarely ever ²ǔĖɆ ǔũƋŁ؆ ǇƙƋŁ ƾǜũǔŁ employees have been with usfor customers over themany years, our our ner as we have taken careof ĖŤũŜŤǇǔĖɆǔǜƿƍƙǳŁƿ؇ٓVƍǔŤŁǇĖƋŁƋĖƍ small team. How doesthis work without every such work for a year. Alotof working hours tomers inthousands of ŁƋƼƂƙǺŁŁǇƂƙƙſĖɜŁƿƋƙƿŁǔŤĖƍըէէĲǜǇؾ at any time.Alittle bitover adozen the Grazheadquarters canrely onhim how, salesknowledge andHRskillsthat Harald Müller “Ijusthave to quickly send The customer takes priority this onemailandthen…”. for Christian Bart. - -

remove ‘pain points’ together. a reliable partneronthesideinorderto ĲƙŜƍũȄŁǇǔŤĖǔũǔũǇƋƙƿŁŁɇĲũŁƍǔǔƙŤĖǳŁ services.Oneimmediately re- range of NTS andeww ITandTEL cover asimilar COMPETITORS ANDNOT RIVALS as “together we are stronger”. economical onesanditcanbedescribed coursemainly ding partnershipareof ndTEL. The thislong-stan- reasonfor eww ITa-other via thedata network of all NTS locations areconnected to each WAN andLAN, andontheotherhand, routing andswitching technologies for internet, datafrastructure for linesand many otherthings)theentireCiscoin- one hand,NTS supplies (apartfrom from thebeginningonmutuality. Onthe the customer relationship was based ties have remainedloyal to each other, as ITandTEL as well asat NTS, butbothpar- Since then,alothashappenedat eww PARTNERSHIPA REAL segment. Wels, alsocovers thetelecommunication thecityfrastructure provider for of ago, theeww Group, theenergy andin- eww ITandTEL of foundation 20 years dered thesetwo values vital. Sincethe the beginning,bothcompaniesconsi- andreliability.professionalism From little to do with destiny, butmore with between eww ITandTEL andNTS has ness romanticisms. The collaboration ıǜǇũ ƂũſŁ ǇƙǜƍĹ ƙɜŁƍ ƼĖƿǔƍŁƿǇŤũƼǇ ƙś companiesand of foundations Tales of Photo by: Words by: werepartnership laid. router for ITandTEL. Bythis,thefoundations for apermanent of NTS Alexander Alblerwhopersonallyinstalled theﬁrst Twenty years ago, itwas thefounder andboard member WAYIS THEBEST CUSTOMER FOCUS KUNDENSTORY Martin Seifried,Martin dualpixel Harald Müller - -end-user portfolio as end-user portfolio well.” The scopeof that we clearly putanemphasis onour ƍŁƿx¿²׺ٓƋĖŻƙƿĹũɆŁƿŁƍĲŁũǇƙśĲƙǜƿǇŁ Peham therelationship with theirpart- cultures match”, summarizesBernhard ǇĖƋŁ ǔŤŁ challenges. Above all,ourcorporate śĖĲŁ ǴŁ ƙɜŁƍ ǳŁƿǺ ĖǇ ƙǔŤŁƿ ŁɆŁĲǔ؆ٓɜŁƿǇƙƋĖƍǺǺŁĖƿǇǴŁǔƿǜǇǔŁĖĲŤ bility, which isa welcoming reverse ǔƙĲǜǇǔƙƋŁƿǇ׺ƙƼǔũƋĖƂǇŁƿǳũĲŁĖƍĹɛŁǹũ proximity ship, bothpartiestake careof Due to theirmutualcustomer relation- parallel to alltechnical professionalism. vel, hashighpriority bothcompanies for A solid customer relationship, at eye le PROXIMITY. WEUNDERSTAND FELT BY OURCUSTOMERS. « OUR BUSINESS IS ANDTHIS eww ITandTEL Head Department » SUCCESS REQUIRES Bernhard Peham, - ;ըśƙƿ Here though,NTS comesinto play again sing andhostingCloudservices. backup, telephony concepts,server hou- site networking, e-mailservices,data services encompassesamongstothers؃NTS.” in theB2Bsector or with partnerslike onthebigpicture remain focused – beit ourcustomers andneedto rements of theindividualrequi- understanding of it isutilized. That’s why we musthave an also inthemanneronhow intelligently not only dependonitstechnology, but solutions can vinced that thequality of Ĳƙƍ ĖƿŁ ٓÞŁ ƼƙƿǔśƙƂũƙǇ؇ ĲǜǇǔƙƋŁƿ ǔŤŁ ǳŁƿǇ؆ÞŤĖǔĖƿŁǔŤŁƋĖŻƙƿĹũɆŁƿŁƍĲŁǇƙś ting, switching, WLAN, security andser- end customer projects intheareasrou- ĖǇx¿²ũǇǔŤŁǔŁĲŤƍƙƂƙŜǺƼĖƿǔƍŁƿ data centers foundation in1995 FACTS Competences: workplace 5 data Wels, centers: Linz, Vi- Employees: 54 sinceNTS partner the internet anddata lines, solutions, Cloudtechnologies, enna, Vösendorf, Marchtrenk 39 - SALZBURG CUSTOMER STORY

STADTWERK “EXPERIENCE THE BEST” SITE Is the name of the newly built REPORT area and it provides space AND BE WELL for education, life science, economy, culture and NTS. IN NEIGHBORS LOOKED AFTER SKYSCRAPER GARDEN Since 2015, NTS has been located in a 10 story building, In order to sell and to service top car brands for more one of the first high-rise buildings in Salzburg. than 70 years whilst remaining continuously organized The premises of the Salzburg team in the native in a flexible manner, requires increasingly more complex SOUND OF MUSIC city of Mozart became too small far too quickly. solutions and this includes the in-house IT. One can right- New space beckoned in neighbor’s garden fully be a little bit proud that NTS assists Pappas Holding Nobody from the Salzburg and roughly 400 m² office space were already GmbH with this task. office ever watched this cult waiting for the young NTS team in the building next door. movie. Words and photo by: Harald Müller Words and photos by: Harald Müller CUSTOMERS

Appr. 30, among them Pappas Group, SKIDATA, Brewery Stiegl and Atomic.

“An instinct for customers x¿² ŤĖǇ ƂƙƙſŁĹ ĖɜŁƿ ǔŤŁ §ĖƼƼĖǇ IƿƙǜƼ What distinguishes NTS from the If NTS Salzburg It was one of the most urgent challenges is a non-negotiable part with its operations in Austria, Bavaria, competition from your standpoint? were a pizza? for the Salzburg location to enlarge the of the DNA of NTS.” Hungary and Bulgaria since 2017. We spo- JB:VǔũǇǔŤŁĹũɆŁƿŁƍĲŁıŁǔǴŁŁƍĖǔŁƋ- ƿĖƍĹǔ׺¿ƿĖƍǇśƙƿƋĖǔũƙƍvĖƍĖ- porary service provider and a strategicClearly team with more skilled members. In re- ſŁǔƙgĖƍ trospect, Jürgen Wiesholzer, Key Ac- ger and (interim) CIO of the Group. partner. Last year, we conducted exten- PIZZA count Manager in Salzburg states: “We sive meetings and workshops with all » BESIDES THEIR EMPLOYEES, grew quicker than we imagined and this What services is NTS rendering for other potential strategic partners. It is DIAVOLO! by not losing the focus on the interests of Pappas and why did you switch to important for us that we are not looking THE RELIABILITY OF NTS IS

FUN FACTS the customers. We are very proud of this NTS? at a simple request for services, practi- REALLY SIGNIFICANT. « ĖǇǔŤŁĲǜǇǔƙƋŁƿũǇſũƍŜĖɜŁƿĖƂƂ؆ٔ Jan Brandt: We have a Managed Ser- cally an extended workbench, but we INTERNAL vice contract with NTS for the network also expect from a strategic partner to Jan Brandt, CIO IT IS EASIER TO SELL sector for Austria, Germany, Hungary and demonstrate to us new possibilities that QUALITY OF HONEST PRODUCTS Bulgaria. We switched to NTS, because we were not on our radar so far. This is a di- SERVICE? Customer acquisition is always a chal- were looking for a reliable, strategic part- stinct major advantage of NTS. lenge, but the positive qualities of NTS ner. We are targeting a reasonable ratio A clever captain help tremendously. “The very good tech- between internal and external services be- Vśx¿²ĲƙǜƂĹśǜƂəƂƂĖǴũǇŤ׺ǴŤĖǔ nical reputation, but also the appearance PEOPLE FROM SALZBURG ARE cause Pappas has a very decentralized or- would it be? spares his sails. and the mind set of NTS is a refreshing NOT MORE SCEPTICAL ganization structure. Therefore, we want JB:¿ŤŁĹƿĖɜũƍŜƙśĖĲƙƍǔƿĖĲǔǴũǔŤƙǜǔ ĲŤĖƍŜŁ ũƍ ǔŤŁ ƋĖƿſŁǔٔ׺ ƙıǇŁƿǳŁǇ gǡƿŜŁƍ ٓVƍ²ĖƂȄıǜƿŜ׺ũǔũǇıǺƍƙƋŁĖƍǇǇǜɇĲũŁƍǔ to and we have to cooperate with an excel- an NTS in-house lawyer checking it (he Wiesholzer. “The familiar way is one to simply state RELAX, WE CARE, nor is lent team and with strategic partners. laughs) … No, to put it quite frankly: We FACTS -ǔŤũƍŜ׺ ıǜǔǴŤĖǔ ƋĖſŁǇ ǔŤŁ ĹũɆŁƿŁƍĲŁ ũǇ ũǔƼƙǇǇũıƂŁĖƍǺǴŤŁƿŁŁƂǇŁƙśĲƙǜƿǇŁٔ׺ǔŁƂƂǇ would really wish for a further expansi the fact that we are available at anytime Wiesholzer, who was based in the loca- Did you already know NTS? on of the Salzburg location of NTS. The Founded in 1948 (100% fami- and that our experts actually solve pro- tion Linz before he moved to Salzburg. JB: We had not worked together, Pappas Groups is currently in the ly owned since the beginning) ONLY 1 PERSON AT NTS SALZBURG blems. That way you always have the fee- “On the market, the quality of service is but we knew some NTS employees. Salz- process of an extensive transformation Locations: appr. 40 ling during the sales activities of really decisive. We have proven this for the last burg is of course relatively small and we having the future in mind and there is IS ORIGINALLY FROM SALZBURG Employees: 2,760 ƙɆŁƿũƍŜĖĹĹŁĹǳĖƂǜŁǔƙǔŤŁĲǜǇǔƙƋŁƿĖƍĹ 2 years and we now count the Pappas were obviously asking around. That way still a tough load of work ahead of us, NEXT TO EMPLOYEES FROM LOWER ƍƙǔŻǜǇǔŁƋƼǔǺƼŤƿĖǇŁǇٔ׺ǇĖǺǇǔŤŁƍĖǔũǳŁ Group, SKIDATA, the brewery Stiegl and we learned a lot and we only heard good and therefore, for our partner NTS as) .AND UPPER AUSTRIA AND TYROL). of the province of Upper Austria. ǔƙƋũĲĖǇĲǜǇǔƙƋŁƿǇ؆ٔ things about NTS. well

40 41 PLATINUM PARTNER

NetApp is one of the leading specialists for data management in the Hybrid Cloud.

¿ŤŁĹũŜũǔĖƂǔƿĖƍǇśƙƿƋĖǔũƙƍǴũƂƂıŁĖĲĲŁƂŁƿĖǔŁĹǇũŜƍũəĲĖƍǔƂǺ with the NetApp portfolio of Hybrid Cloud data services that simplify the management of applications and data by getting over Cloud and on-premises environments. Toge- ther with its partners, NetApp supports businesses to realize their full potential of their data in order to expand their customer contacts, to drive innovation and to opti- mize operational procedures. » WE REQUIRE PARTNERS SUCH AS NTS, AS THEY ARE NOT A CLASSIC RESELLER, BUT ARE ABLE TO REFINE TECHNOLOGY. THE PARTNERSHIP WITH NTS IS REALLY A LOT OF FUN, AS DIGITAL IT IS BASED ON TRUST, ON LOYALITY AND ON AN EXCELLENT PARTNER-LIKE WEATHER MAN COOPERATION. THE HIGH DEGREE OF CUSTOMER SATISFACTION IS THE NETAPP AND NTS ARE GOING ON! ULTIMATE PROOF. « Precise weather forecasts need a reliable storage solution. At UBIMET, data from over 28,000 public and pri- Christian Köhler, vate weather station as well as current satellite and Manager Channel Sales Austria, NetApp weather radar data have to be saved and have to be available around-the-clock: 24/7, 365 days a year. Ex- ƼŁƿǔǇ ũƍ ǔŤŁ əŁƂĹǇ ƙś ƋŁǔŁƙƿƙƂƙŜǺ׺ƋĖǔŤŁƋĖǔũĲǇ׺ ƼŤǺؾ sics and earth science interpret the data generated by the high-performance computer systems of UBIMET, to be used in Formula One, Red Bull or the Austrian railways. They create our weather out of pure IT and science. NetApp and NTS are a part of these forecasts – with sunny prospects.. BOZEN/BOLZANO CUSTOMER STORY

2011 “NTS AND THE SITE NTS Italy was founded in REPORT Bolzano, the capital of the SYSTEM RUNS!” province of Trentino-Alto Adige. FAST 15

PROFILE He is a technician to the core. That is why Thomas Larch, an IT employees work at the NTS AND employee at the Milchhof (dairy plant) Sterzing, relies on the location Bolzano. expertise and the reliability of NTS. CISCO GOLD EFFECTIVE Words by: Kunigunde Weissenegger Photos by: Martina Jaider stands for expertise, support and customer satisfaction of the The tallest building in Bolzano is highest quality. NTS Italy holds “If NTS Italy were an animal, the 42 meter high City Tower and 1.500.000 yoghurt this certiﬁcation since 2016. it would be an eagle that it is the headquarter of NTS Italy. containers daily leave the maintains an overview by Milchhof Sterzing. soaring freely in the skies” the new storage system with NTS, we -In 1989, at the age of 18, the decision of ŤĖǳŁƍ٘ǔŤĖĹĖǇũƍŜƂŁƼƿƙıƂŁƋ؆¿ŤŁƋũŜƿĖ 35 is the average age – Matthias Ploner, Territory Matthias Ploner ǔƙ ǇǔǜĹǺ ٓ²ĲũŁƍȄŁĹŁƂƂ٘ tion happened in only two days and we of the employees of the Manager NTS Italy. Informazione” and to specialize in tele- ǴŁƿŁƍ٘ǔƙɆؾƂũƍŁŁǳŁƍśƙƿĖƋũƂƂũǇŁĲƙƍĹ؆ communication and internet was far- NTS team in Bolzano. Words by: Kunigunde Weissenegger sighted and visionary. What was the main reason that you Photos by: Matteo Vegetti chose NTS? We stroll around the eighth story of the TL: To put it in a nutshell: it is the se- » IT NEEDS TO WORK AND » !ũǔǺ¿ƙǴŁƿ؆ ƍ ƙƍŁ ǇũĹŁ׺ǴŁ ĲĖƍ ǇŁŁ ǔŤŁ curity of the system. Because we are in WITH NTS IT DOES WORK famous Rosengarten group, on the other good hands regarding the technology, the Penegal Mountain and at our feet the we, as a cooperative can focus on other Thomas Larch, Milchhof Sterzing THE FAVORITE ǔƙǴƍǴũǔŤĖƂƋƙǇǔըէէ׺էէէĲũǔũȄŁƍǇ؆ٓÞŁ things besides our business and we are put great emphasis on relationships and able to support, for example ice hockey PLACE the work atmosphere. Every now and teams, snowboarding, the European ǔŤŁƍǴŁƋŁŁǔĖǔǔŤŁƋƙĲŤĖĲƙɆŁŁƋĖĲŤũ- Cup of horn sledding, horse riding com- The coﬀee kitchen,

FUN FACTS ne in the kitchen to exchange opinions petitions, ski races and welfare projects. a favorite meeting and ideas. At least once a week we have venue for employees lunch together, but all this is not a must. What are the technical challenges for Matthias Ploner, Usually, there is bread, mortadella and the Milchhof Sterzing? Territory Manager NTS Italy. ǔƿĖĹũǔũƙƍĖƂŤĖƋƙƍƙɆŁƿ؆ٔÞŁƂŁĖƿƍśƿƙƋ Sterzing has close to 7,000 inhabitants TL: It is important that our systems Matthias Ploner that it also became a and from here it is 15 km to the Austrian are functional around-the-clock and tradition with the NTS team in Bolzano to border at the Brenner Pass and 50 km to that nothing stops. The Milchhof Ster- FACTS languages The start is at the headquarter on the go for Törggelen (a traditional chestnut either Innsbruck or Bolzano. We stop in ȄũƍŜƙƼŁƿĖǔŁǇũƍĖժؾǇŤũɜƋƙĹŁƂ؆ÞŤŁƍ 3 ĖɜŁƿĖĲƙƋƋƙƍƋƙǜƍǔĖũƍŤũſŁũƍ ǔŤŁ ²ƙǜǔŤؾÞŁǇǔ ƙś VǔĖƂǺ٘Ǉ xƙƿǔŤŁƿƍؾ we have a system that runs stable thenاare at least spoken by ground in Bolzano. The destination is high ƋŁĖƂ up on one of the local mountains around autumn. most town. Here, at the Milchhof Ster- we can sleep with a clear conscience, Name: Agricultural Coopera- each employee (German, Bolzano. Today, the target is not the Ritten ȄũƍŜ׺ըլէ׺էէէƂũǔŁƿǇƙśƋũƂſɛƙǴǔƙŜŁǔŤŁƿ though there is always someone on tive Milchhof Sterzing Italian, English). or the Jenesien, but the Kohlern Mountain. RELAX, WE CARE! From the tallest buil- daily from the surrounding areas, which stand-by. If we had less sophisticated Location: Sterzing, Italy In our minds, we are on the go with the ding in Bolzano, the Territory Manager results in a huge challenge for produc- systems, problems would accumulate, Year of foundation: 1884 AT 2000 METERS ABOVE SEA LE- Territory Manager Matthias Ploner. He and his team take care of close to 70 tion, logistic, data handling and data palettes would pile up in our production Cooperative members: appro- VEL, ONE FINDS THE ALPINE LAKES conducts his performance reviews with ĲǜǇǔƙƋŁƿǇ؆ ٓÞŁ Ǵƙƿſ ũƍǔŁƿƍĖǔũƙƍĖƂƂǺ׺ storage. and deliveries would fail. Each year we ximately 600 farmers from OF THE ULTEN VALLEY, WHERE THE ŤũǇx¿²VǔĖƂǺǔŁĖƋĖǴĖǺśƿƙƋƙɇĲŁƂũśŁ؆ٓVǔ due to globalization, our customers ope- produce 414 million, 125-gram contai- the Wipptal region and from is easier to talk when you walk”, he tells us rate globally.” In the province of Trenti- Thomas Larch, how do you collabo- ners of yoghurt. EMPLOYEES SOMETIMES GET THEIR Northern Tyrol ?ĖƍĹŤŁĖĹĹǇǔŤũǇǴũǔŤĖǴũƍſ׺ٓƍĲŁǴŁƿŁ- no-Alto Adige, the NTS customers rate with NTS INSPIRATION AFTER A COLD DIP. ach the summit, possibly out of breath, include companies like Brennercom, Thomas Larch: x¿² ƂƙƙſǇ ĖɜŁƿ ǔŤŁ A last wish for the future? everyone is convinced of my views.” Loacker and GKN. storage technology. Since we introduced TL: Faster internet!

44 45 CUSTOMER STORY THE WORK IS THERE WHERE I WANT TO WORK!

Cisco Webex Teams at work at the work place of the future and why one of the biggest media groups in Austria is counting on NTS. Words by: Daniela Haag Photos by: Nicholas Martin, Marija Kanizaj COLLABORATION Smooth and secure communication bet- der to attend the meetings. With Cisco We- ween employees, customers and partners bex Teams, employees can even stay have a high level of importance. In case connected in between meetings via virtual ǔŤĖǔǇƼŁĲũəĲĲƙƋƼĖƍǺŤĖƼƼŁƍǇǔƙǔĖſŁǜƼ meeting rooms and are able to use messa- a prominent position within the world of ging, data release, white-boarding and media, fast and reliable access to infor- even video call functions. This leads to the mation is even a decisive factor in this result that the communication processes competition. ũƍǔŤŁĲƙƋƼĖƍǺǴũƂƂıŁĲƙƋŁƋƙƿŁŁɇĲũŁƍǔ ĖƍĹƋǜĲŤƋƙƿŁǇũƋƼƂũəŁĹ؆ For this reason, Styria Digital Services » FOR A LARGE MEDIA GmbH (SDS), which is part of the Styria GROUP TECHNICAL Media Group AG (Styria), chose NTS as the IT service provider, as NTS has INFRASTRUCTURE IS proven its worth by being a long-time, sound partner as well as being able to ESSENTIAL FOR SURVIVAL! « purposefully combine and securely Christoph Grassmugg, integrate new trends in communication Technology Manager Collaboration possibilities. For many years, a collabora- Regular meetings between the locations Vienna, Graz and Zagreb VIRTUAL ROOMS WITH CISCO WEBEX TEAMS FACTS The employees of SDS are focussing on digital development, digital performance, analytics, SEO and new business techno- Styria Media Group logies. Thereby it is the main target, to pro- Third-largest media vide the right tools to hundreds of editors group in Austria The future is now with so that they are able to share their infor- Locations: Vienna, Graz, Cisco Webex Teams ƋĖǔũƙƍƙƍƋƙǇǔĹũǳŁƿǇĲŤĖƍƍŁƂǇũƍĖƍŁɇ- Zagreb and others cient and secure way. More than 60 print and ǔũƙƍũƍǔŤŁĖƿŁĖǇƙśƍŁǔǴƙƿſĖƍĹĹĖǔĖ digital media ũǇĲƙÞŁıŁǹ¿ŁĖƋǇƙɆŁƿǇĖśĖĲũƂũǔĖǔũƙƍƙś More than 3,000 employees ĲŁƍǔŁƿ׺ǜƍũəŁĹĲƙƋƋǜƍũĲĖǔũƙƍǇĖƍĹ video conferencing is already in place at the collaboration within a group over a 420 million Euro revenue group level. With the project “Cisco physical distance with the help of its Cisco (2016) Webex Teams”, SDS, NTS and the partner Webex Board. To bridge the geographical manufacturer Cisco are implementing distance, meetings are held as video confe- -ǔŤŁٓǴƙƿſƼƂĖĲŁƙśǔŤŁśǜǔǜƿŁٔ؆ rencing thus avoiding long journeys in or

46 KLAGENFURT CUSTOMER STORY

46° 37′ N TECHNICAL CHEMISTRY After Bolzano the second SITE most southern coordinates. REPORT NTS takes care that everything runs smoothly behind the scenes in the BLOCK B03 “Digitalization cannot be stopped PROFILE A FRESH anymore”, explains Gerald Plessnitzer. Information & Communication Technology (“IKT”) Department. “However, with regards to personal Is the name of the new Words by: Michael Samec Photos by: FH Kärnten home in the Lakeside Park. contacts we follow traditional routes. BREEZE Thereby we target to get to know the TEAM LAKESIDE wishes of our customers directly and to have the chance to be on site rapidly. The 2,200 students attend Training grounds: in future, ıǜǇũƍŁǇǇũǇĖƂǇƙıĖǇŁĹƙƍǔƿǜǇǔĖɜŁƿĖƂƂٔ׺ Small and nice with fresh ON LAKE the FH Kärnten at 5 university students can do he adds. lake air overhead. diﬀerent locations. internships and much Born and bred in Carinthia, Gerald Pless- more at NTS. 25 WÖRTHER- nitzer is attached to the province and he understands the circumstances, the vibes Customers. Amongst them and the challenges. Why did he choose to FH Kärnten (University of SEE take a step from CIO to a service provi- Applied Sciences Carinthia), der? “I like to take a broader view and I LAM Research, Raiﬀeisen- like to exchange views on current issues, landesbank Kärnten. challenges and new ideas. Based on that, I Everything is new in autumn. would like to shape new digital possibili- Recently NTS Klagenfurt ǔũŁǇĖĲƿƙǇǇĹũɆŁƿŁƍǔũƍĹǜǇǔƿũŁǇ؆ٔ¿ŤŁƍŤũǇ found a new home in the eyes are radiating even more: “I was al- 1,000 ready working excellently with NTS for All of the employees of the IKT at the FH sistently on the network of the FH Carin- Lakeside Technology Park. many years and the company has convin- Kärnten (University of Applied Sciences thia. In 2017, the IKT overall availability Meter is the distance However, that is not all. There ced me without exception - on a professi- Carinthia) are thoroughbred technicians. stood at 99.98 %. from the NTS desk to the is also news on the HR side: onal as well as on a personal level.” However, when it involves the coopera- lakeshore at the public Native Carinthian Gerald tion with NTS, they show an inclination In 2000, when the FH established its vŁĖƍǴŤũƂŁ ǔŤŁƿŁ ĖƿŁ ըէ x¿² ǇǔĖɆ Ǵƙƿ- towards chemistry, which - according to data center, nobody else had it in this -lake bathing area in Plessnitzer takes over the king at the Klagenfurt location. Although ǔŤŁƋ ؾ ũǇ ǇũƋƼƂǺ ƿũŜŤǔ ĖɜŁƿ թէ ǺŁĖƿ ƙś form. “However, NTS knew how it work Klagenfurt. location in the South as Area they prefer to be with their customers – it collaboration: “From the very beginning ed”, recollects an employee. Then as now, Sales Manager. ũǇ ĖƂǇƙ ƍũĲŁ ٓıĖĲſ ŤƙƋŁٔ؆ ¿ŤŁ ƙɇĲŁǇ ũƍ till today!” NTS is characterized by highly

FUN FACTS Block B03 of the modern Lakeside Park specialized expertise as well as by fast Words and photo by: NTS ĖƿŁũƍıŁǔǴŁŁƍVƍəƍŁƙƍ׺²jV%¿׺Ǉə- The central task for the 15-member team and direct communication. “There is nag and dozens of other well-known is an acrobatic one. On the one hand one ŤĖƿĹƂǺ ĖƍǺ ǇǔĖɆ ǔǜƿƍƙǳŁƿ׺ ǔŤŁ ĲƙƍǔĖĲǔ neighbors. All are working alongside has to strike a balance between a user- persons remain the same. They always each other in order to advance the tech- friendly service for the employees and know exactly how our system is nological progress. In the Park, you can the students of the FH, and on the other ǇǔƿǜĲǔǜƿŁĹĖƍĹƼƿƙǳũĹŁĖŜƿŁĖǔĖƍĹǇǴũɜ Be spoilt for choice: virtually feel the sparks of innovation in hand, the security requirements. problem-solving expertise.” Lake Wörtherssee or the air. Moreover, there are mountains in front of the doorstep that are waiting to A third of the students are studying part- Therefore, it is natural to deepen the col- Kreuzbergl” mountain? be climbed and the beautiful Lake time. Therefore, they access the learning ƂĖıƙƿĖǔũƙƍ ũƍ ƙǔŤŁƿ əŁƂĹǇ ĖǇǴŁƂƂ؆ Vƍ ǔŤŁ FACTS“ Wörthersee is a mere 2 minutes from the platforms, the network drives and the future, NTS will use the FH degree Plessnitzer is looking ƙɇĲŁ؆ servers around-the-clock from every- program Network and Communication 1 central data center ǴŤŁƿŁǴũǔŤĹũɆŁƿŁƍǔĹŁǳũĲŁǇ؆¿ŤŁǺƿŁĲŁũ- Engineering more actively as training forward to the digital 5 locations When one talks about NTS in Carinthia, ve their assignments from the network grounds. There, students will get the op- 2,200 students KLAGENFURT OFFICE: possibilities in Carinthia. one fact cannot be hidden away: One of and upload their exam papers. Despite portunity to do internships and to write 320 employees INTERNAL LOCATION RULE NO.1: the founders, Hermann Koller, is a proud, ǔŤũǇ ŤũŜŤ ǳƙƂǜƋŁ ƙś ǔƿĖɇĲ׺ ǔŤŁ ǔƿĖɇĲ test papers together or for NTS. “The re- 3,500 clients on the network native Carinthian. Although he is living lights need to stay on green all the time sponses from NTS will help us to improve A BEACH TOWEL AND SWIM TRUNKS 15 IKT employees RELAX, WE CARE means that personal in Graz in the meantime – his heart is be- ĖƍĹ ǔƿĖɇĲ ŻĖƋǇ ĖƿŁ Ė ƍƙؾŜƙ؆ ¿ŤũǇ ĹƙŁǇ the quality of our training”, expresses the ARE A DEFAULT OFFICE ACCESSO- contacts play an important role during ating at least half the time for the beauti- not work out on the roads of Carinthia’s FH as it is looking forward to a many-fa- RIES DURING SUMMERTIME. the optimal support of NTS customers. ful province in the South. cities all the time, but it does work con- ceted technical-chemical combination.

48 49 DORNBIRN CUSTOMER STORY

CAMPUS 5 OTHER PROVINCES, SITE The business park provides space REPORT to approximately 70 companies OTHER CUSTOMS next to NTS. 4U VOR- PROFILE 19,000 ƋŁƿǇǳĖƂǜŁǔŤŁśĖĲǔǔŤĖǔƙƍŁĲĖƍıŁǔŤŁƿŁ Exactly for its 100th birthday, the IMA More inhabitants live in Dornbirn ARLBERG ǴũǔŤũƍ ŤĖƂś Ėƍ Ťƙǜƿ׺ ƋƙƿŁ ǔŤĖƍ ǴŤŁƍ SCHELLING group presented itself with compared to Bregenz. some supplier displays some internatio- ƍĖƂɛĖŜ؆ٔ new headquarters. We spoke to three SWISS CITIZENS IT insiders why one could also view .ŁǇũĹŁǇ ǔŤũǇ ĲƂŁǳŁƿ׺ ŁƋƙǔũƙƍĖƂ ƂƙŜũĲ׺ NTS as a present At ﬁrst, the already establis- vŁƍƍŁƂǇŁŁǇǔŤŁǇŁĲƿŁǔƙśǇǜĲĲŁǇǇƙśx¿² Since 2018, there is also a NTS Words and Photo by: hed customer from the ũƍǔŤŁŁǹĲŁƼǔũƙƍĖƂǇƼŁĲũĖƂũȄĖǔũƙƍƙśǔŤŁũƿ Harald Müller location in Switzerland. Austrian province of Vorarl- ŁƍŜũƍŁŁƿǇ؆¿ŤŁǇŁٓƼŁƙƼƂŁǴũǔŤĖƿŁĖƂƂƙǳŁ CUSTOMERS berg looks within the province śƙƿ ǔŁĲŤƍƙƂƙŜǺٔ ĖƿŁ ŁǹǔƿŁƋŁƂǺ śƙĲǜǇŁĹ if he can ﬁnd a supplier and ƙƍĲŁƿǔĖũƍǔĖǇſǇĖƍĹǔŤŁƿŁũǇũƍƼĖƿǔũĲǜ- ƂĖƿ ĖƂǴĖǺǇ ǇƙƋŁƙƍŁ ĖǳĖũƂĖıƂŁ ƙƍ ǇŤƙƿǔ Approximately 30, amongst them only looks across the bor- ƍƙǔũĲŁ؆ ¿ŤũǇ ĲƙƋƼƂŁǔŁ ƼĖĲſĖŜŁ ƋĖſŁǇ IMA SCHELLING and HILTI ,der after that. This is one of x¿² ǔŤŁ ƼŁƿśŁĲǔ ƼĖƿǔƍŁƿ śƙƿ ıǜǇũƍŁǇǇ؆ » SUPPLIERS ARE REPLACEABLE ŤŁƿŁśƙƿŁ׺ĲƙƋƼƂŁǹŁǇǔƙǴĖƿĹǇǔŤŁƂĖƿŜŁ¿ the reasons why NTS is also What led to the collaboration with PARTNERS ARE LASTING. « ?represented in Dornbirn since ĲƙƋƼŁǔũǔƙƿǇ ĖƿŁ ƍƙǔ ŁǳŁƍ ĹũǇĲǜǇǇŁĹ׺ ƙƍ NTS (ǔŤŁ ĲƙƍǔƿĖƿǺ׺ ٓx¿² ũǇ ĖƍƍƙǺũƍŜ ǔŤŁ ıũŜ Thomas Guggenberger:ÝũĖǴƙƿĹƙś Martin Entstrasser (left However, as mentioned, ƙƍŁǇĖǔǔŤŁƋƙƋŁƍǔٔ؆ ƋƙǜǔŤ؆ Vƍ ÝƙƿĖƿƂıŁƿŜ׺ǴŁ ĖƿŁ ǳŁƿǺ ǴŁƂƂ .2016 Thomas Guggenberger (middle) What is it that NTS just one of the reasons. ƂũƍſŁĹ׺ ŁǳŁƿǺıƙĹǺ ǔĖƂſǇ ǔƙ ŁǳŁƿǺƙƍŁ׺“ ÞŁƿƍŁƿ vŁƍƍŁƂ ĖƍĹ ŤũǇ ĲƙƂƂŁĖŜǜŁǇ ŁǳŁƿǺıƙĹǺſƍƙǴǇŁǳŁƿǺƙƍŁĖƍĹǴŤŁƍǴŁ Thomas Wache (right) Words and photo by: Harald Müller Dornbirn can do, ƍŁŜĖǔŁǔŤŁƾǜŁǇǔũƙƍũśǔŤŁǺśŁŁƂĖƂũǔǔƂŁıũǔ ǴĖƍǔǔƙſƍƙǴǇƙƋŁǔŤũƍŜ׺ǴŁƋĖǺŁǳŁƍ but others can’t?” ƿŁƋƙǔŁ؆ ¿ŤĖƍſǇ ǔƙ ƿŁŜǜƂĖƿ ǳũǇũǔǇ śƿƙƋ ƼŤƙƍŁǔŤŁĲƙƋƼŁǔũǔƙƿǇĖƍĹĖǇſŤƙǴǔŤũǇ TO SPEAK THE VƍƍǇıƿǜĲſ ĖƍĹ IƿĖȄ ĖƍĹ ǔŤĖƍſǇ ǔƙ ƙƿ ǔŤĖǔ ƼƿƙıƂŁƋ ǴĖǇ ǇƙƂǳŁĹ؆ Vǔ ũǇ ǔŤŁ“ Yes, you are welcome to stop by and ǳũĹŁƙĲƙƍśŁƿŁƍĲũƍŜ ƙƍŁ śŁŁƂǇ śǜƂƂǺ ũƍǔŁ- ǇĖƋŁ ǔŤŁ ƙǔŤŁƿ ǴĖǺ ƿƙǜƍĹ؆ ¿ŤǜǇ׺ ǔĖƂſ“ VORARLBERG ĹƿũƍſĖĲƙɆŁŁĖƍĹǔƙǇŤƙǴǜǇǴŤĖǔǺƙǜ ŜƿĖǔŁĹ ũƍǔƙ ǔŤŁ x¿² ƍŁǔǴƙƿſ؆ Vƍ śĖĲǔ ĖıƙǜǔǔŤŁƼŁƿśƙƿƋĖƍĲŁƙśx¿²ƋĖĹŁǔŤŁ .ĖƿŁ ĹƙũƍŜ׺ ıǜǔ V ƙƍƂǺ Ĺƙ ıǜǇũƍŁǇǇ ǴũǔŤ ǇƙƋŁǔũƋŁǇ ƋƙƿŁ ǔŤĖƍ ƙƍŁ ǴƙǜƂĹ ƂũſŁ׺ rounds -DIALECT” ĲƙƋƼĖƍũŁǇǔŤĖǔŤĖǳŁĖƍƙɇĲŁũƍÝƙƿĖƿƂ- ǴĖǇĖĹĹŁĹǴũǔŤĖǴũƍſ׹ٓÞŁŻǜǇǔĹũǇĲƙƍ ƍŁĲǔŁĹ ƙƍŁ ƙś ǔŤŁ ǔĖıƂŁ ƋũĲƿƙƼŤƙƍŁǇ

FUN FACTS berg,” describes Werner Mennel, Head of What makes NTS from your stand- ?ǔŤŁx¿²%ƙƿƍıũƿƍƙɇĲŁ׺ǔŤũǇǔƿǜŁıƿũŁś ĖǇ ǔŤŁǺ ĖƂƋƙǇǔ Ǵƙƿſ ǔƙƙ ǴŁƂƂ؆ Vǔ ŤĖǇ point unbeatable ũƍĲũĹŁƍǔ ǴĖǇ ǔŤŁ ǔƿũŜŜŁƿũƍŜ Ƽƙũƍǔ ǔŤĖǔ ĖƂƿŁĖĹǺ ŤĖƼƼŁƍŁĹ ũƍ ıũŜ ĲƙƍśŁƿŁƍĲŁǇ Martin Entstrasser: x¿² ũǇ ıũŜ Łƍ- TG: xƙǴ Ėǔ ǔŤŁ ıǜũƂĹũƍŜ ǇũǔŁ׺ x¿² ƂŁĹx¿²ǔƙƙƼŁƍĖƂƙĲĖǔũƙƍũƍÝƙƿĖƿƂıŁƿŜ ǔŤĖǔĖǇƙɜǴŤũǇƼŁƿıŁǔǴŁŁƍǔǴƙƼĖƿǔũĲũ- ƙǜŜŤ ǔƙ ǔĖſŁ ĲĖƿŁ ƙś ƙǜƿ ǇǜıǇũĹũĖƿũŁǇ ƿŁƼŁĖǔŁĹƂǺ ǔĖſŁǇ ĲĖƿŁ ƙś ǔĖǇſǇ ǔŤĖǔ ĖƿŁ FACTS ĖǇ ǴŁƂƂ؆ ٓÞŤŁƍ ǔŤŁ ĲǜǇǔƙƋŁƿǇ ǇŁŁ ǔŤĖǔ pants was transmitted louder to all ŜƂƙıĖƂƂǺ׺ıǜǔǇƋĖƂƂŁƍƙǜŜŤǔƙıŁɛŁǹũıƂŁ؆ ƍƙǔ ƙƍ ǔŤŁ x¿² ĖŜŁƍĹĖ؆ ¿ŤũǇ ǴƙǜƂĹ ıŁ ǔŤŁƿŁũǇƍƙƙƍŁ׺ǔŤŁƍũǔũǇƍƙǔĖƍũǇǇǜŁĖƍĹ ǔŤŁ ƙǔŤŁƿǇ ǔŤĖƍǴŤĖǔ ǔŤŁ ƋĖũƍ ǇƼŁĖſŁƿ ÞŤĖǔVĖƋǔƿǺũƍŜǔƙǇĖǺũǇǔŤĖǔǴŤŁƍǺƙǜ ǜƍǔŤũƍſĖıƂŁĖǔĖƂĖƿŜŁĲƙƿƼƙƿĖǔũƙƍ؆ ƙƍŁ ƍĖǔǜƿĖƂƂǺ ŜŁǔǇ ǔŤŁ ſƍƙǴؾŤƙǴ śƿƙƋ ǴĖǇ ǇĖǺũƍŜ ػ ĖƍĹ ǔŤũǇ ũǇ ƍƙǔ ǔŤŁ ƿŁĖƂ ŤĖǳŁ Ė ŤǜŜŁ ƂũǇǔŁĹ ĲƙƋƼĖƍǺ ĲƙƍŜƂƙƋŁ- Foundation: 1917 Employees: SCHELLING and Which super hero ǇƙƋŁǴŤŁƿŁ ŁƂǇŁ؆ QƙǴŁǳŁƿ׺ ƋƙǇǔ ĲǜǇǔƙ- ƼǜƿƼƙǇŁƙśǴŤũǇƼŁƿũƍŜ؆ٔ ƿĖǔŁ ǴũǔŤ ũƍƍǜƋŁƿĖıƂŁ ƼƿƙĹǜĲǔǇ ĖƍĹ Is the human factor playing a role“ ŁǳŁƿǺǴŤŁƿŁ ǇƙƋŁƙƍŁ ũǇ ǇũǔǔũƍŜ ǴŤƙ at NTS? IMA together: 1,500 would we be?” ĹƙŁǇ ƍƙǔ ſƍƙǴ ĖƍǺǔŤũƍŜ Ėıƙǜǔ ǔŤŁ Thomas Wache:¿ŤŁƼŁƿǇƙƍĖƂƂŁǳŁƂũǇ Partners in this conversation: ,DEFINITELY ƙǔŤŁƿǇ׺ ũƍ VƍĹũĖ׺ ũƍ ¿ŁǹĖǇ ƙƿ ǔŤŁ ƂũſŁ׺ ĖıǇƙƂǜǔŁƂǺƼũǳƙǔĖƂ؆VǔũǇŜŁƍŁƿĖƂƂǺƋǺũƋ- Martin Entstrasser ǴũǔŤ ƿǜƂŁǇ ĖƍĹ ıǜƿŁĖǜĲƿĖĲǺ ĖƍĹ Ĳƙǜƍǔ- ƼƿŁǇǇũƙƍǔŤĖǔǔŤŁĲƙƍǔĖĲǔǔƙƙǔŤŁƿĲƙƋ- Head of Application Services KICK–ASS ƂŁǇǇ ǇũŜƍĖǔǜƿŁǇ׺ ǔŤŁƍ Ǻƙǜ əƿǇǔ ŤĖǳŁ ǔƙ ƼĖƍũŁǇũǇŁǹǔƿŁƋŁƂǺĲƂƙǇŁĖǔx¿²؆¿ŤũǇũǇ Thomas Wache, Head of IT ǴƿũǔŁ Ė ƋĖũƂ׺ ǔŤĖǔ ǔŤŁǺ ĲĖƍ śƙƿǴĖƿĹ Ǉƙ ƾǜũǔŁǜƍǜǇǜĖƂŤŁƿŁũƍIŁƿƋĖƍǺ׺śƙƿŁǹؾ infrastructure, 20 years IMA THE MOST CRITICAL CASES? ǔŤĖǔĖǔǇƙƋŁǇǔĖŜŁĖƼŤƙƍŁĲĖƂƂŤĖƼƼŁƍǇ ample to address someone informally. Thomas Guggenberger, Head ,VERY OFTEN, THE REBOOT OF ĖƍĹǔŤŁƍũǔŜƙŁǇıĖĲſĖƍĹśƙƿǔŤǜƍǔũƂǺƙǜ ¿ŤũǇŜũǳŁǇƍƙǔƙƍƂǺĖƼŁƿǇƙƍĖƂǔƙǜĲŤ׺ıǜǔ of Group Information Systems“ əƍĖƂƂǺ ŜŁǔ Ėƍ ƙɆŁƿ׽ ǔ x¿² ǔŤŁƿŁ ũǔũǇĖƂǇƙĲƂŁǳŁƿĖǇǔŤŁƿŁǇƼŁĲǔũǇǔŤŁƿŁĖǇ 27 years SCHELLING AN OLD SYSTEM GENERATES ĖƿŁ ƼŁƙƼƂŁ V ſƍƙǴ ĖƍĹ V ĲĖƂƂ ǔŤŁƋ ĖƍĹ ǴŁƂƂ؆ vĖƍǺ ǔŤũƍŜǇ ǴũƂƂ ƋƙǳŁ śĖǇǔŁƿ PROBLEMS – IT IS JUST LIKE WITH ǇĖǺ׺ ٓÞŁƿƍŁƿ׺ V ƍŁŁĹ Ǻƙǜƿ ŤŁƂƼ׺ ƼƂŁĖǇŁ ǔŤƙǜŜŤ ĖǇ ǔŤŁ ĲƙƋƋǜƍũĲĖǔũƙƍ ıŁĲƙƋŁǇ Mennel sees as a USP that technology HUMAN BEINGS.” take care of it”, and it will be done. ƋƙƿŁĲĖǇǜĖƂĖƍĹǔŤŁƿŁśƙƿŁƾǜũĲſŁƿ؆ and service are simply unparalleled, 50 together with NTS. 51 REPORT 10 PM

Server failure in Cape Town! SUPERHEROES IN The whole company stands still: THE BACKGROUND now every second counts!

2.2 million monitoring events per year, orders by » NEVER CALL US the second, up to one’s ears in adrenalin: one A CALL CENTER” « night with the troubleshooters in the SOC of NTS NTS man, Center Director Words by: Michael Samec of Superheroes Photos by: Marija Kanizaj

When you monitor networks of 70 customers with more than 8,000 devices around the globe with live- monitoring, something is always happening some- where. A power failure in Florida, faulty MIDNIGHT hardware in Cape Town – and the system comes to a standstill. At the same time, Not even halftime, but an alarm is received at the Service already more than 500 Operations Center (SOC) at NTS. This happens 94,000 times a month and FACTS calls received. 5 AM more than half of it has to be considered ĖǇĲƿũǔũĲĖƂ؆¿ŤŁǇŁŤĖǳŁǔƙıŁƿŁĲǔũəŁĹũƍĖ 66 employees very short time. Even after 10 hours of pure 20 employees on 24/7 duty pressure: competent, 500 customers to look after, „TWENTYFOURSEVEN“ concentrated and friendly. out of them 70 customers in Dominik Zeiler is one of the 20 NTS live monitoring with 8,000 employees that work on the frontline in devices ǔŤŁƍŁƿǳŁĲŁƍǔŁƿǔŤĖǔũǇǇǔĖɆŁĹթի،ծ؆VǔũǇ 180,000 service clicks every Saturday, 7:30 PM. The 21-year old 5 minutes ǇǔĖƿǔŁĹ ŤũǇ ǔǴŁƂǳŁؾŤƙǜƿ ǇŤũɜ ŤĖƂś Ėƍ 2,2 monitoring events per hour ago. From the beginning of the year ǇŤũɜ׺ ũǔ٘Ǉ ŁǳũĹŁƍǔ ǔŤĖǔ ũǔ ǴũƂƂ ƍƙǔ ıŁ Ė 35,000 job tickets -ĲǜǇŤǺŻƙı؆VƍśĖĲǔ׺ũǔũǇĖǔĖǇſƙśƼŁƿƋĖ nently being on the ball under tremend- ous time pressure. Messages are recei- ǳŁĹıǺǔŤŁĹƙȄŁƍ؆VǔũǇ%ƙƋũƍũſ٘ǇǔĖǇſǔƙ get an idea of the reported errors. He has .”a couple of seconds and occasionally two what needs to be done, organize replace- Ǵƙƿſ ƼƂĖƍǇ ɛũĲſŁƿ׺ ƍƙ ƿŁĹ ƂĖƋƼǇ them “superheroes in the background or three minutes for it and he needs to ment devices, send an NTS technician… ǔŤĖǔ ǇǜĹĹŁƍƂǺ ɛĖǇŤ ĖƍĹ ŁǇƼŁĲũĖƂƂǺ ƍƙ ¿ŤŁũƿǇŁƂśؾĲƙƍəĹŁƍǔǇƂƙŜĖƍǇǔĖǔŁǇ׹ٓxŁǳŁƿ ”!ŻǜĹŜŁǔŤŁĲƿũǔũĲĖƂƍŁǇǇƙśĖƍũƍĲũĹŁƍǔ׺əƍĹ Every second counts here. ǇũƿŁƍǇƙƿǇũƋũƂĖƿĹŁǳũĲŁǇ؆ٓÞŁĹƙƍ٘ǔŤĖǳŁ call us a call center approaches for the solutions or forward something like a command control ǺǔŤŁǔũƋŁ%ƙƋũƍũſǴĖǇəƍĖƂƂǺƿŁƂũŁǳŁĹ it to his colleagues that are on standby %ŁǇƼũǔŁ ǔŤŁ ŁƍƙƿƋƙǜǇ ǔũƋŁ ƼƿŁǇǇǜƿŁ׺ ĲŁƍǔŁƿĖƍĹǴŁĖƂǇƙĹƙƍ٘ǔƍŁŁĹũǔ؆¿ŤĖǔũǇĖƂƂ for further processing. They will dissect there is no visible rush. The specialists mostly for show”, chuckles Wolfgang śƿƙƋ ŤũǇ ĹǜǔǺ Ėǔ ծ ƙ٘ĲƂƙĲſ ǔŤŁ ƍŁǹǔ the incident by using their intellect as a work on their computers quietly and Moser, Head of SOC and thus master morning, more than 1,000 messages scalpel. The diagnosis is followed by the are fully concentrated. Generally, of 66 SOC employees, from 8 countries, ǴŁƿŁƿŁĲŁũǳŁĹĹǜƿũƍŜǔŤĖǔǇŤũɜ؆¿ŤŁƍŤŁ required operations: notifying the com- everything appears to be very normal. No which are located in Graz, Vienna, gets rid of his adrenalin in the gym in pany technician, to guide them through large wall screens where dazzling net- Klagenfurt and Leipzig. He likes to call order to be able to fall asleep.

52 53 LEIPZIG

UNIQUE SITE Only once in Europe: REPORT a riverside forest almost touches the city center and it is closely intertwined with the TOP TEAM AT THE PROFILE urban development. WORTH SEEING FIRST SOC LEIPZIG Opposite of NTS the building “Runde Ecke” is situated. Since 1990, a famous Stasi-museum „Here I am human, here, I can express myself”, NTS said in can be found there. line with Goethe after long deliberations and moved into new WORLD FAMOUS oﬃces in the center of Leipzig. From now on, the SOC Leipzig will give customer satisfaction its highest priority from the top In Goethe’s play Faust, Faust ﬂoor – and the outlooks are ideal. himself lives in Leipzig and likes Words by: Harald Müller Photo by: iStock/eyewave to frequent the “Auerbachs Keller”, which is today the most famous as well as the second oldest inn in town.

From the roof top terrace, which is situa- ¿ŤŁǔŤũƿĹıĖǇŁƙśx¿²ũƍIŁƿƋĖƍǺǇǜƼ- -ǔŁĖƋǔŤŁٓĲƙƍǔŁĹĖƿƙǜƍĹǔŤŁɛƙƙƿ׺ǔŤŁǔƙǴƍŤĖƂƂǔƙǴŁƿ ƼƙƿǔǇǴũǔŤǔŤŁիǔŤ² -HEALTHY ƙśǔŤŁƙƂĹǔƙǴƍǇŁŁƋǇǔƙıŁǴũǔŤũƍƙƍŁ٘Ǉ ǔƿƙƂĲŁƍǔŁƿǇٔIƿĖȄ׺ÝũŁƍƍĖĖƍĹjƂĖŜŁƍ SPIRIT ƿŁĖĲŤ׺ ǔŤŁ ǔƿĖũƍ ǇǔĖǔũƙƍ ũǇ ƙƍƂǺ Ė լ Ƌũ- śǜƿǔ؆¿ŤŁƿŁıǺ׺ǔŤŁŜŁƙŜƿĖƼŤũĲĖƂĹũǇǔĖƍĲŁ ƍǜǔŁǇ٘ǴĖƂſĖǴĖǺ׺ĖśŁǴǇǔƿŁŁǔǇĖǴĖǺǔŤŁ ĹƙŁǇ ƍƙǔ ƋĖǔǔŁƿ ĖƍĹ ǔŤŁƿŁ ĖƿŁ ĖƂǇƙ ƍƙ in a healthy SOC: śƙƙǔıĖƂƂ ǇǔĖǔũƙƍ ǇũǔǇ ŁƍǔŤƿƙƍŁĹ ĖƍĹ ǔŤŁ ƂũƋũǔĖǔũƙƍƙśĲǜǇǔƙƋŁƿǇĖǇǔŤŁ²ũǇĖ ƿƙƙśƂĖƍĹǇĲĖƼŁũǇĲƙƍǇǔĖƍǔƂǺũƍǔŁƿƿǜƼǔŁĹ ǳũƿǔǜĖƂ ǔŁĖƋ ǔŤĖǔ ũǇ ǇƼƿŁĖĹ ƙǳŁƿ ĹũɆŁ- -NTS takes care of the ıǺǇƼĖĲũƙǜǇƼĖƿſƂĖƍĹǇ؆xƙĹƙǜıǔ׺ũǔũǇƍƙǔ ƿŁƍǔƂƙĲĖǔũƙƍǇſŁŁƼũƍŜǔŤŁǇǺǇǔŁƋǇƿǜƍ physical well-being with ƙƍƂǺǔŤŁƂƙĲĖƂǇƙĲĲŁƿĲƂǜıªlŁũƼȄũŜǔŤĖǔ ƍũƍŜƼƿŁśŁƿĖıƂǺǴũǔŤƙǜǔǔŤŁĲǜǇǔƙƋŁƿǇ fresh fruits in the oﬃce ƋĖĹŁ ũǔ ǔƙ ǔŤŁ ǔƙƼ ƂŁĖŜǜŁ׺ ıǜǔ ũǔ ũǇ ǔŤŁ ıŁĲƙƋũƍŜ ĖǴĖƿŁ ƙś ũǔ؆ ǔ ǔŤŁ ƋƙƋŁƍǔ ǔƙǴƍũǔǇŁƂśǔŤĖǔũǇĖƍĖǇƼũƿũƍŜŁǹĖƋƼƂŁƙƍ ǔŤŁŁƍŜũƍŁŁƿũƍŜĖƍĹǔŤŁĖĹƋũƍũǇǔƿĖǔũƙƍ FUN FACTS and a monthly ŤƙǴ ǔƙ ǇǔĖƿǔ ũƍǔƙ ǔŤŁ śǜǔǜƿŁ ǴũǔŤ śǜƂƂ ǔŁĖƋǇĖƿŁıŁũƍŜĹŁǳŁƂƙƼŁĹ׺ıǜǔǔŤĖƍſǇ Shiatsu massage. ǔŤƿƙǔǔƂŁ؆ ǔƙ ǔŤŁ ŁǹĲŁƂƂŁƍǔ ƿŁƼǜǔĖǔũƙƍ׺ ǔŤŁ ƙɇĲŁǇ ĖǔǔŤŁIƙŁƿĹŁƂŁƿƿũƍŜũƍlŁũƼȄũŜĖƿŁĲƙƍ- A LOT OF PUBLIC TRANSPORT ǔũƍǜƙǜǇƂǺ əƂƂũƍŜ ǜƼ ǴũǔŤ ĖĲǔũǳũǔǺ ĖƍĹ NEAR THE OFFICE ſƍƙǴؾŤƙǴ؆ x¿² ŤĖǇ ƍƙǔ ƋĖĹŁ ũǔ ŁĖǇǺ śƙƿ ũǔǇŁƂś ǔƙ ǇŁĖƿĲŤśƙƿĖƍŁǴƂƙĲĖǔũƙƍ؆xǜƋŁƿƙǜǇĲũ SUPER SERVICES - ǔũŁǇŤĖǳŁıŁŁƍŁǳĖƂǜĖǔŁĹĖƍĹǔŤŁƿŁĖǇƙƍǇ ǔŤĖǔĖǔǔŤŁŁƍĹƙśĖƂƙƍŜƼƿƙĲŁǇǇǴŁƿŁũƍ The today 10th largest German city was śĖǳƙƿśƙƿlŁũƼȄũŜĖƿŁǔŤŁƼƙǔŁƍǔũĖƂƙƍǔŤŁ for the ﬁrst time mentioned in a document ŁƋƼƂƙǺƋŁƍǔ ƋĖƿſŁǔ ǔŤĖǔ ǔŤŁ ƿŁŜũƙƍ ũǇ in 1015 as Urbs Libzi (linden tree city). -ǔŤŁƿŁĖƿŁը؆թƋũƂƂũƙƍƼŁƙƼƂŁƂũئAT THE MOST RECENT ƙɆŁƿũƍŜ (ANNUAL) TEAM EVENT ǳũƍŜ ǴũǔŤũƍ Ė ƿĖĹũǜǇ ƙś Ė ժէ ƋũƍǜǔŁ ĖǇ ǴŁƂƂ ĖǇ ǔŤŁ ŜŁƍŁƿĖƂ ƾǜĖƂũǔǺ ƙś اON THE RIEGERSBURG, THE SOC ĹƿũǳŁ TEAM WAS TRAINED COMPLETELY ƂũśŁ؆ ٓ¿ŤŁ ƍũĲŁǇǔ ƙɇĲŁ ĹƙŁǇ ƍƙǔ ŤŁƂƼ ǴŤŁƍ ǔŤŁ ŁƋƼƂƙǺŁŁǇ ĲĖƍƍƙǔ ĖɆƙƿĹ ǔŤŁ ANALOG IN THE CLIMBING PARK, ĲƙǇǔƙśƂũǳũƍŜƙƿũśǔŤŁǺĲĖƍƍƙǔəƍĹĖĹũ- -IN THE HIGH ROPE GARDEN AND ǳŁƿǇũǔǺ ƙś ƂŁũǇǜƿŁ ĖĲǔũǳũǔũŁǇٔ׺ ũǇ ǔŤŁ Ŝǜũ DURING ARCHERY. ĹũƍŜƼƿũƍĲũƼƂŁ؆

NTS Extreme: 550 kilometer The best way to predict the future from the coast into the desert. is to discuss it at the annual kick-oﬀ Nonstop. The Speed Project. meeting and shaping it yourself.

Dirty, but successful: Vienna was there TEAM at the Wildsaulauf (“wild boar run”) 2018”. WORK

OUT-OF- Into the boats, steady, go. Keep the paddles high was the motto at OFFICE- the ﬁrst NTS rubber boat race. QUALITY

The NTS team on tour: this brief retrospective shall provide a short glimpse at Following up big words with great what activities happened deeds: NTS CEO Alexander Albler outside the oﬃces. talks business. Photos by: NTS

Proud faces: NTS is chosen as NetApp “EMEA Cloud Partner of the Year 18”.

Future in practice: NTS and CISCO support smart projects Inspiration at the Dornier museum: in the industry 4.0 research factory at the Smart Production Lab NTS wants to aim high with NTS outruns the competition at the of the University of Applied Sciences JOANNEUM in Kapfenberg. the new locations in Germany. business run in Innsbruck like a top dog. www.nts.eu