INCLUSION Project
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Ref. Ares(2020)4309503 - 18/08/2020 INCLUSION Project Deliverable 5.5 Full evaluation: The test results Author(s): Steve Wright (UNIABDN); Caitlin D Cottrill (UNIABDN); Sarah Brooke (UNIABDN) The sole responsibility for the content of this document lies with the authors. It does not necessarily reflect the opinion of the European Union. Neither the INEA nor the European Commission are responsible for any use that may be made of the information contained therein. Document Control Page Title Full evaluation: The test results Editor UNIABDN UNIABDN, RUPPRECHT, TAXISTOP, VRS, BKK, BUSITALIA, MOSAIC, Contributors HITRANS, ALGOWATT, MEMEX Nature R Dissemination Level PU Version Number 1.0 Planned Delivery Date M30 th Version Date 18 August 2020 Following on from D5.4 Evaluation the reference scenarios, D5.5 presents a description of the “during INCLUSION” phase for each of the measures that are being demonstrated in the Pilot Labs. This culminates in the results of the assessment comparing the “before INCLUSION” data with the “during/after INCLUSION” data collected by April 2020 for a set of identified key performance indicators. The impacts of the INCLUSION measures are evaluated from changes in directly observed data relating Brief Description to the KPIs and supplemented by additional feedback provided by key stakeholders in the measure delivery. At each PL site, the results are interpreted in the context of the background changes, external factors and data validity considerations for each measure. This includes commentary on the influence that Covid-19 has had on the delivery and evaluation of each measure. Finally, the main findings and lessons learnt are presented highlighting what worked well and what challenges were encountered that needed to be overcome. Version Date Modified by Comments First draft prepared by UNIABDN UNIABDN + PILOT 0.1 14th June 2020 with data inputs from Local LABS Evaluation Managers Version for internal review by 0.2 5th July 2020 UNIABDN UNIABDN Version shared with RUPPRECHT RUPPRECHT + PILOT 0.3 13th July 2020 and Pilot Lab Local Evaluation LABS Managers for review and feedback MEMEX and Version for peer review by MEMEX 0.4 26th July 2020 ALGOWATT and ALGOWATT 2 www.inclusion.eu 0.5 14th August 2020 UNIABDN Version for quality review 1.0 18th August 2020 ALGOWATT Quality review, final version 3 www.inclusion.eu Contents Glossary ........................................................................................................................ 9 0 Executive Summary ............................................................................................ 10 1 Introduction to the INCLUSION evaluation .................................................... 11 2 Methodology for identifying and collecting the impact evaluation data ... 16 2.1 KPI identification ......................................................................................................................... 16 2.2 Data collection: Activities and deviations from the plan ................................................... 17 3 Rhein-Sieg region pilot lab (Germany) ............................................................. 20 3.1 Bus line 532 service improvements (increased frequency and reduced single fare) 22 3.1.1 Overview of implementation........................................................................................................... 22 3.1.2 Impact evaluation .............................................................................................................................. 23 3.1.3 Discussion on validity of the results .............................................................................................. 27 3.1.4 Impact of Covid-19 and opportunities related to Covid-19 ..................................................... 27 3.1.5 Financial sustainability assessment .............................................................................................. 28 3.1.6 Main findings ...................................................................................................................................... 29 3.2 Promoting Cycle Use (Forgotten paths and E-bike rental) ............................................... 30 3.2.1 Overview of implementation........................................................................................................... 30 3.2.2 Impact evaluation .............................................................................................................................. 31 3.2.3 Discussion on validity of the data .................................................................................................. 35 3.2.4 Impact of Covid-19 and opportunities related to Covid-19 ..................................................... 35 3.2.5 Financial sustainability assessment .............................................................................................. 36 3.2.6 Main findings ...................................................................................................................................... 36 4 Florence metropolitan area pilot lab (Italy) .................................................... 37 4.1 Improving bus services for migrants in deprived Campi Bisenzio area in northern Florence .................................................................................................................................................. 39 4.1.1 Overview of implementation........................................................................................................... 39 4.1.2 Impact evaluation .............................................................................................................................. 40 4.1.3 Discussion on validity of the data .................................................................................................. 42 4.1.4 Impact of Covid-19 and opportunities related to Covid-19 ..................................................... 44 4.1.5 Financial sustainability assessment .............................................................................................. 44 4.1.6 Main findings ...................................................................................................................................... 44 4.2 Improving bus services for rural dwellers in the Mugello area to the west of Florence 46 4.2.1 Overview of implementation........................................................................................................... 46 4.2.2 Impact evaluation .............................................................................................................................. 47 4 www.inclusion.eu 4.2.3 Discussion on validity of the data .................................................................................................. 49 4.2.4 Impact of Covid-19 and opportunities related to Covid-19 ..................................................... 50 4.2.5 Financial sustainability assessment .............................................................................................. 51 4.2.6 Main findings ...................................................................................................................................... 51 5 Cairngorms National Park pilot lab (UK) ......................................................... 53 5.1 E-bike share service ................................................................................................................... 55 5.1.1 Overview of implementation........................................................................................................... 55 5.1.2 Impact evaluation ............................................................................................................................ 56 5.1.3 Discussion on validity of the data ............................................................................................... 60 5.1.4 Impact of Covid-19 and opportunities related to Covid-19 ................................................. 61 5.1.5 Financial sustainability assessment............................................................................................ 62 5.1.6 Main findings ...................................................................................................................................... 63 6 Flanders region pilot lab (Belgium) .................................................................. 65 6.1 The MobiTwin app ...................................................................................................................... 66 6.1.1 Overview of implementation........................................................................................................... 66 6.1.2 Impact evaluation .............................................................................................................................. 66 6.1.3 Impact of Covid-19 and opportunities related to Covid-19 ..................................................... 72 6.1.4 Financial sustainability assessment .............................................................................................. 72 6.1.5 Main findings ...................................................................................................................................... 73 6.2 Tailored Olympus app ............................................................................................................... 74 6.2.1 Overview of implementation..........................................................................................................