East Kilbride, Citizens Advice service in Scotland Strathaven & Westminster Constituency Statistics 2019-20 Lesmahagow

Westminster Constituency East Kilbride, Strathaven & Lesmahagow contains the following member bureau(x) East Kilbride CAB and Clydesdale CAB *stats are for the whole service provided by the bureau(x); constituency residents may also be served by other bureaux outwith the constituency

… dealt with in 2019-20 clients 3,946 helping clients gain £2.7 million

Areas of advice for Citizens Advice Bureau(x) within constituency

Benefits 7,316 Housing 731

Consumer 359 Immigration, Asylum and Nationality 158

Debt 4,176 Legal Proceedings 585

Discrimination 11 NHS Concern or Complaint 792

Education 52 Relationship 430

Employment 781 Tax 580

Finance and Charitable Support 558 Travel, Transport and Holidays 323

Health and Community Care 284 Utilities and Communications 612

In total the bureau gave advice 17,748 times

Scottish Index of Multiple Deprivation - bureaux clients and population residing in constituency

37%

32%

27% 26%

22%

16% 16%

12%

8%

4%

Quintile 1 Quintile 2 Quintile 3 Quintile 4 Quintile 5 Most Deprived Least Deprived

Clients served by bureau(x) East Kilbride, Strathaven & Lesmahagow % of clients seen residing in each quintile % of datazones in constituency that are in each Scottish quintile East Kilbride, Citizens Advice service in Scotland Strathaven & National Statistics 2019-20 Lesmahagow

Profile of clients served by Citizens Advice Bureau within constituency

*based on a sample from November 2019

Gender Ethnicity BAME Male 3% 48%

Female 52% White 97%

Disability Age

18 - 24 6%

25 - 34 10% Yes to No to 35 - 44 16% having a having a disability disability 45 - 59 35% 53% 47% 60 - 64 13%

65+ 20%

Employment Housing Status

Employed 32% Owner Occupier 38%

Unemployed 11% Private landlord 18% Council Rented 25% Unable to work due to ill health /… 25% Other Social rented 5% Retired 20% Staying with friends / relatives 11% Other 12% Homeless / temporary housing 1% Other 1%

Citizens Advice service in Scotland includes…. Key National Service Facts

Citizens Advice Scotland Clients advised 188,000

Pieces of advice given 675,000 59 member Citizen Advice Bureaux Community Locations 290+

Extra Help Unit Number of paid staff and volunteers 3,350

…and together forms Scotland’s largest independent Value of volunteer hours annually £11 million advice service

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland (Scottish charity number SC016637) t: 0131 550 1000 w: www.cas.org.uk Published Sep 2020