VINTAGE CUBA Win Air Canada Flights to Havana WELCOME the CHECK in INTERVIEW
Total Page:16
File Type:pdf, Size:1020Kb
Winter 2012/13 Top tips for winter travel pics VINTAGE CUBA Win Air Canada flights to Havana WELCOME THE CHECK IN INTERVIEW This has been a remarkable summer. World Airline Awards, which are Not only have we celebrated the based on a survey of more than 75th anniversary of Air Canada, 18 million passengers worldwide. we have also played our part in The awards are regarded in the 40 years of teamwork welcoming the Olympic Games to aviation industry as a key London; helping Heathrow to provide benchmarking tool for airline Robert Atkinson, General Manager – Sales UK, Ireland and Northern Europe celebrates great service to customers during passenger satisfaction levels. the busiest period in its history. As 40 years at Air Canada this year. Check In catches up with the man himself... the Official Airline of the Canadian This winter, Air Canada will continue Olympic and Paralympic Teams, to offer more daily flights from the Today Robert Atkinson is the General What’s changed the most? benefit customers with integrated we were in the privileged position UK to Canada than any other airline, Manager – Sales UK, Ireland and I guess technology is the biggest pricing, a wider route network and of welcoming Canadian athletes with up to 63 non-stop flights per Northern Europe, but 40 years ago change. 40 years ago we flew DC8s common administration. onboard Air Canada and flying them week to seven major Canadian cities. he started his career at Air Canada on and today we fly the Boeing 777. to London – very fuel efficiently as We will operate up to four flights the ticket desk, when life in the airline Environmental efficiency is where great What’s your funniest moment? you will see on page 7. per day to Toronto, daily flights to industry was quite another world. advances are currently being made in There used to be a woman in her 70s Montréal, Calgary, Vancouver and Check In spoke with Robert about the industry. This summer we trialled who would regularly come into the Last year we served more than Ottawa, as well as four flights per his experiences: our first biofuel flights and we expect central London ticket office adamantly 33 million customers worldwide week to Halifax and three flights to take delivery of the game-changing claiming that Pierre Trudeau, the making us one of the world’s biggest per week to Edmonton. What was flying like 40 years ago? Boeing 787 Dreamliner in 2014. Canadian Prime Minister at the time, Flying was an adventure – crossing had bought an airline ticket for her to airlines and we like to think also one the Atlantic was a ‘once in a lifetime’ What’s been your greatest challenge? collect. Suffice to say, our records didn’t of the best. For a third consecutive I hope you enjoy this edition of experience and now it is an every day The merger with Canadian Airlines. We support this. year, Air Canada was ranked among Check In and we look forward to Robert Atkinson General Manager – Sales UK, occurrence. had to integrate two companies into the top global carriers in the Skytrax welcoming you onboard soon. Ireland and Northern Europe First class passengers would enjoy one with a fresh agenda rather than an And have you had any time for a a seven course meal with champagne amalgamation of the two; which personal life? and caviar – they ate their way across turned out to be a great success. Absolutely – I’m married to Jenny and the Atlantic. Nowadays, of course, we have three ‘kids’ and one grandchild. Executive First customers can still enjoy What has been your greatest My private life used to involve INSIDE a glass of champagne, fine cuisine and achievement? chauffeuring the kids when they were sleep on our lie-flat beds. Helping to bring about the A++ Joint teenagers and being CEO of the ‘bank INTERVIEW << NEWS FEATURE Venture in the UK between Air Canada, of mum and dad’! Now they’re grown 03 04 06 United Airlines and the Lufthansa up, Jenny and I have time to plan Group. By establishing a genuine activities and enjoy our spare time. 40 years of More inflight fun, An Olympic feat partnership, we have been able to teamwork In conclusion? Link to Aer Lingus, Aviation is a dynamic and fast- 900 new staff changing industry that has come a long way. Air Canada continues to be a world-leading carrier with a network INSIGHT which spans the globe. It is great to 08 NETWORK 10 >> 12 HORIZON work with such a fantastic team and that is what makes it special. Montréal: culture International Top tips for at its heart routes winter travel pics Check In is designed and 15 COMPETITION >> 16 SCHEDULE produced for Air Canada by Johnston Associates Air Canada’s UK colleagues (johnstonassociates.org) and Win two tickets Air Canada flights izio design ltd (iziodesign.co.uk). paid tribute to Robert to Havana, Cuba and connections ‘Bob’ Atkinson, with a Cover image: El Capitolio, surprise party Havana, Cuba by Niko Guido. at the UK offices 02 Winter 2012/13 Winter 2012/13 03 NEWS More inflight fun Air Canada customer Terriann Clarkstone, who works for international Olympic corporate services provider HRG, was at your fingertips an Olympic Torchbearer in Winchester Air Canada has expanded the selection on its award-winning on 11 July. Air Canada are proud to work hosts In-flight Entertainment System, to offer customers twice as with Terriann, who was chosen for her Air Canada hosted American Express, many films to choose from. Now everyone has free access contribution to charity. In this photo a key travel management client, to a menu of up to 150 movies designed to suit all tastes, of Terriann with the Olympic Torch, at the London 2012 Olympics and ranging from the latest Hollywood blockbuster to classic she is joined by Andrew Edmonds, had the opportunity to watch Team art house and international films. Air Canada now offers Air Canada (left) and Sam Gillespie GB’s Lawrence Clarke and Andy customers up to 600 hours of digital entertainment from United Airlines (right). Turner qualify for the Men’s 110m available on-demand. Hurdles semi-finals in the Olympic Stadium. SUPPORTING THE TORCH Pictured from left to right: Denise Bridgeman, Air Canada; Richard Moseley, American Express; Laurence Griffiths, American Express. No. 1 for skiing This winter, Air Canada will continue to offer daily non-stop service to some of the world’s largest, highest and most snow-sure ski destinations. Leading resorts such as Whistler (via Vancouver), Banff and Lake Louise (via Calgary) and Tremblant (via Montréal) are only a flight away. Air Canada ranks Canadian and Irish top for third year running Air Canada was Fleet plan for flag carriers team up named the ‘Best Air Canada and Aer Lingus International international growth have signed an interline Airline in North agreement to make flying America’ in the Air Canada recently unveiled a fleet between Ireland and Canada 2012 Skytrax World plan which will enable it to introduce Airline Awards. In more convenient year-round. what was termed “a new international services. The The agreement is a remarkable repeat airline is adding two new Boeing 777- preliminary step toward a full code sharing success”, it is the 300ER aircraft to its fleet in June and relationship expected to be finalised next year. third consecutive September 2013 and will introduce Customers now benefit from the additional year Air Canada has the first 787 Dreamliners in 2014. Air ranked among the flexibility and ease offered by the availability of a top global carriers Canada also plans to launch a low- single electronic ticket, the use of both carriers’ in the awards, cost leisure airline in June 2013, check-in kiosks and the ability to through-check which surveyed more offering flights from Canada to their baggage to their final destination. than 18 million popular holiday destinations in The new agreement complements Air Canada’s passengers Europe and the Caribbean. ONLINE TRAVEL TRAINING – worldwide. Dublin-Toronto summer service, making it easy Details of Air Canada’s new to fly year-round between Ireland and Canada via international services and low-cost WE HAVE A WINNER! convenient connections through London Heathrow, leisure airline will be announced in Kerry Snow of Carlson Wagonlit won a pair of where Air Canada serves up to eight major Canadian the coming months. economy tickets from London Heathrow to Toronto cities. Aer Lingus operates a total of 23 flights daily with accommodation for three nights at the to London Heathrow from Dublin, Belfast, Cork Thompson Toronto hotel, courtesy of Air Canada. and Shannon. AIR CANADA TO HIRE 900 NEW STAFF Kerry was entered into a prize draw after ACROSS NETWORK Air Canada will hire more than successfully completing all five modules of the Air 900 employees over the next 12 months to meet its planned Canada Online Travel Training programme. workforce requirements. In addition, 200 new jobs will be created Pictured from left to right: Jay Balra, Utell Hotels for flight attendants and pilots at the airline’s low cost carrier & Resorts; Kerry Snow, Carlson Wagonlit Heathrow; that will be launched in June 2013. Denise Bridgeman, Air Canada 04 Winter 2012/13 Winter 2012/13 05 THE CHECK IN FEATURE Silver-medalist kayaker Adam Van Koeverden with Air Canada’s Ray and Jo Keates Olympians were efficiently checked- in for their homeward flights, along with their all-important sports equipment, ensuring that they departed on-time and without disrupting Heathrow’s operation. Not only was the team responsible for Air Canada’s check-in of some 300 Olympians, they were also involved in irlines were asked to ground handling for other airlines.