THE CITY OF MY LIFE

ENGLISCH graz.at/integration New in Graz A User Manual for Newcomers IMPRINT CONTENTS

Words of Welcome 6 MEDIA OWNER AND PUBLISHER: I City of Graz, City Council, Hauptplatz 1, 8011 Graz New in Graz 9 In cooperation with the Graz Department of Education and capito App 10 Integration, Integration Office, Keesgasse 6, first floor, 8011 Graz Living in Graz 20 +43 316 872-7481 II Things to remember when moving house 26  [email protected] graz.at/integration graz.at/menschenrechte III Working in Austria 28

PROJECT MANAGER: IV Traffic and Transport: Cars, Parking, Bicicles 36 Abteilung für Bildung und Integration

PHOTOS: V Life Situations & Social Affairs 40 Stadt Graz/Foto Fischer (1) | iStockphoto (16) Graz Tourismus (7) | Joel Kernasenko (4) | Lupi Spuma (4) VI Children & Young Adults 48 Robert Frankl (1) | Jasmin Schuller (1)

VII Education 58 LAYOUT & PRODUCTION: achtzigzehn – Agentur für Marketing und Vertrieb GmbH Andreas-Hofer-Platz 15 | 8010 Graz | holding-graz.at VIII Health Care 66

Integration & Migration 70 PRINTED AND BOUND IN GRAZ, AUSTRIA, BY: IX Universitätsdruckerei Klampfer GmbH Voluntary Work 78 Barbara-Klampfer-Straße 347, A-8181 St. Ruprecht / Raab klampfer-druck.at X Non-Discrimination & Participation 80

Arts & Culture 90 TRANSLATION: XI Sports & Recreation 94 BAKK.a NICOLA BALOCH

XII Senior Citizens 96 EASY TO READ CONTENT: capito Graz | Heinrichstraße 145, 8010 Graz | capito.eu XIII Help in Emergency Situations 100 Edition 7, 2018, graz.at What else you should know XIV 104 The electronic version of this brochure in 10 languages can be Address register 108 downloaded online at: graz.at/integration

5 Foto: Graz Tourismus © Harry Schiffer

WELCOME TO GRAZ!

I am glad that you chose Graz as your new World Heritage Site. Our international ar- coexistence of all citizens of Graz. And this Graz: “Through conversation people discover home! Graz is an attractive and cosmopolitan chitecture scene was in part responsible for is why Graz is proud to be UNO-City of common interests and develop friendships.“ city of culture and education in which peo- the fact that as of April 2011 our city has Human Rights and why we actively promote This "New in Graz"- Package provides infor- ple of 160 different nations live. More than become a “City of Design.” We attach great interreligious dialogue, for instance, through mation about our city so that you will quickly 40,000 children and young adults attend the importance to the fact that all people living in the Interreligious Council of the City of Graz. feel at home in Graz. I sincerely hope that you various Graz schools, and 55,000 students Graz should be given equal opportunity to con- The Interreligious Council consists of delega- will find friends in our city and that you will are studying at the universities of Graz. tribute their experience, ideas and views but tes of the state-recognized denominations. ultimately become a true „Grazer/Grazerin“! Graz devotes considerable space to culture also be committed to the well-being of others. Please, make a personal effort to reach out in all its diversity. Practically the entire Inner My personal wish as the Mayor is that Graz and get into a dialogue with the people sur- Yours sincerely, City as well as the historical castle Schloss should remain the city with the highest quality rounding you, in your residential environment Mag. Siegfried Nagl Eggenberg have been declared UNESCO of life in Austria! This includes the peaceful in Graz! Or as we would casually say in Mayor of Graz

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NEW IN GRAZ

DEAR NEW CITIZEN OF GRAZ,

you have come to live in Graz and have etc. Some of the information is already men- received this "New in Graz" Package that tioned in the texts – two is better than none. you are holding in your hands. The informa- tion provided in the "New in Graz"-packa- Some information would thematically fit in ge and its contents serve the purpose of two chapters; however, it is discussed exten- making things a little easier for you during sively in one chapter only, whereas a “note” the first period of living in Graz and getting will refer you to the respective chapter. Un- familiar with the Styrian Capital. Inside this der “information” you will find useful links "New in Graz"-Bag you will find the follo- and internet addresses. And in the annex Foto: Graz Tourismus wing “goodies”: we have listed contact data in a city map • The "New in Graz"-Brochure with a first for your convenience and information. We DEAR NEW CITIZEN OF GRAZ, ­selection of important information about hope that the "New in Graz"-Package will a good host introduces his/her guests to the nuously improving our services. For our efforts living in Graz be of use to you, and we wish you a happy new and unfamiliar environment, provides we have received the Austrian Administration • folders on various topics such as “recy- life in our beautiful city! We do not lay any an orientation and familiarizes them with the Award and many other awards. I hope that we cling” claim to completeness – with all questions, house rules, and shows them the sights and always meet our high expectations and that • A coupon for a guided city tour of Graz wishes, ideas, complaints and suggestions points of interest. you, too, will perceive your communications • A city map of Graz for improvement and particularly for praise, Although we cannot personally introduce with the municipal authorities and services as • A pen please turn to the Integration Office of the all newcomers to Graz as their new living positive and enjoyable. • An USB-stick on which you will find the City of Graz (Integrationsreferat). environment, we would still like to be of help At this point I simply wish for you to feel wel- electronic version of the "New in Graz"- We have tried to always provide you with by offering you a coupon for a city tour and, come in Graz and hope that you will have Brochure in several languages. In this the latest information. However, as laws, in this way, introduce you to our city. The other the chance to discover and experience the way you can as well read the brochure fees, contact information, open hours, etc. contents of the "New in Graz"- Box, as well, many beautiful parts and aspects of our city. on your computer. often are subject to change, we advise you serve to familiarize you with the Styrian capital. Maybe this will change your perception of to double-check by calling the respective You will find out that Graz has an excellent the “Murtropolis” Graz from a mere place of In the "New in Graz" Brochure we have services beforehand. infrastructure and is rightly praised for the high residence to a place you call home. compiled useful information for you in quality of life it offers to its residents. 14 thematic chapters. Within the chapters Your team of the Integration Office Representing the city administration, I can Yours, you will find small information boxes provi- ­assure you that we contribute to your well- Mag. Martin Haidvogl ding you with the contact data of the menti- + 43 316 872-7481 being by being strongly committed to conti- Director of the Municipal authorities oned authorities, institutions, organizations, [email protected]

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Foto: iStockphoto © PeopleImages CAPITO APP

EASY-TO-UNDERSTAND INFORMATION HOW DO I LOAD INFORMATION ON THE COMPUTER INFORMATION FOR ON THE SMARTPHONE THE CAPITO APP The easy-to-understand information is of course RESIDENTS OF GRAZ This brochure has therefore now been transla- The capito app is available free of charge in not only available on the smartphone but also We want people who have recently moved ted into an easy-to-understand language for the App Store and in the Google Play Store. on the computer. to Graz to feel at home and find their way the first time and in collaboration with capito around as quickly as possible. Brief and Graz. Furthermore, with the capito With the 1. Open the App Store or clearly arranged information about their capito app, the information is also available the Google Play Store. Information new home city helps here. Particularly for directly on the smartphone and in different lan- 2. Enter “capito” in the search field. capito Graz people who do not yet speak German that guage levels. The language levels correspond 3. Select “capito – Leicht Lesen” well, specific information in easy-to-under- to a very easy-to-understand language (A1) (“Easy to read”). Heinrichstraße 145 stand German is ideal. and an easy-to-understand language (A2). 4. Tap on “Install”. 8010 Graz

capito QR codes are provided in the table 5. When you have downloaded the app, [email protected] And from a very general perspective, infor- of contents and in the individual chapters. By the symbol for the capito app is display- capito.eu mation for all Graz residents that is as barri- scanning these QR codes with the capito app, ed on your mobile phone. Easy-to-understand information er-free as possible is a major concern for us the user can access the easy-to-understand 6. To open it, tap on the symbol. can be found at: in the Graz municipal administration. Because versions directly. Also included in the app: an The capito app then shows you the next graz.at/neuingraz citizens’ satisfaction is very important to us. English translation and a read-aloud function. steps.

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Foto: Joel Kernasenko NEW IN GRAZ

Graz is the Provincial Capital of Styria and the Hall located on the main square is the seat of the Cultural Capital of Europe; in 2011 Graz Elevation: 353 m (1158 ft.) second largest city in Austria. The 328,276 the City Government. The city is administered was made “City of Design”. Furthermore, Graz above sea level inhabitants of Graz (Date: 1.1.2019) come by the municipal authorities (Magistrat Graz) is a “Fair- Trade- Community,” an “Eco-City” Geographic position: from ca. 160 countries. The first residents with about 3,000 employees. The “Holding and the first “Capital of Culinary Delights” 47.05 degrees north latitude settled about 5,000 years ago between the Graz“ is the municipal utilities company of the in Austria. The city has four Universities, two 15.22 degrees east ­longitude river Mur and the Schlossberg, a steep rock City of Graz. With another 4,000 employees Universities of Applied Sciences and two Communal districts: 17 located in the heart of the city. The name Graz the Holding Graz is in charge of supplying Teacher Training colleges. A total of about Length of the River Mur in the was first chartered in history in the year 1128. important services such as electricity, water, 55,000 students are studying in Graz. city area: 15.87 kilometers (9.86 mi) The colors of the city are white and green. public transport, garbage collection, sewage Length of the road network: Its coat of arms is green and shows a silver system, etc. FURTHER FACTS AND FIGURES: about 1,200 kilometers (745 mi) panther which is walking upright. The City of Graz is a center of culture, science and tech- Population in total: 328,276, of which Length of the cycle path network: Graz is governed by its Mayor, the City Parli- nology; a city of gentle mobility and “short 246,121 of Austrian citizenship, ­ ca. 120 kilometers (75.76 mi) ament (48 members) and the City Council (7 distances.” The historic Old Town and the 45,074 from EU-member states, Length of the tram network: City Councilors). The elections are held every castle “Schloss Eggenberg” are part of the 37,081 from countries outside the 66 kilometers 5 years. The elected members of the City UNESCO–World Heritage. In 2001 Graz as European Union. Businesses: about 10,000 companies Parliament in turn elect the City Councilors, the first city in Europe was awarded the title Area of Graz: 127.58 sq. km (49 sq. mi) Employees: about 172,000 people the Mayor and the Deputy Mayor. The City “City of Human Rights”. In 2003 Graz was of which 40 percent are green areas. as of January, 2013.

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Information The Service Centers are in charge of: • registration, Steiermärkische Landesregierung • reports of losses and finds, Abteilung 3 – Verfassung und Inneres • submission of applications concerning Paulustorgasse 4, 8010 Graz child care, +43 316 877-2084 • permits to long-term parking in the desig- [email protected] nated “Blue and Green Parking zones,” verwaltung.steiermark.at • registration of dogs, Servicestellen der Stadt Graz • “Lebensbestätigung” issuing of various Servicestelle Andritzer Reichsstraße 38 certificates and confirmations,­ Mo–Fr 7–13 Uhr und Mi 13–18 Uhr Foto: Graz Tourismus © Harry Schiffer • activation of mobile ­phone signatures. Servicestelle Bahnhofgürtel 85, 1. OG Mo–Fr 7–13 Uhr und Di 13–18 Uhr CONFIRMATION OF REGISTRATION Citizens of EEA countries (all EU-Member Servicestelle Conrad-von-Hötzendorf- States as well as Iceland, Norway and Liech- Straße 104 (Ostbahnhof) Mo–Fr 7–13 Uhr und Do 13–18 Uhr tenstein) and citizens of Switzerland do not NEW IN GRAZ need a visa and may stay in Austria freely for Servicestelle Kärntner Straße 411 a period of three months. If they plan to stay Mo–Fr 7–13 Uhrund Do 13–18 Uhr In this chapter you will find a comprehensive obligation to register also applies to all of longer than three months, they have to place Servicestelle Schmiedgasse 26 overview of the first important things which your family members who have moved to an application for a confirmation of registration Haupteingang: Portier im Amtshaus, Parterre you will have to take care of after having Graz with you. Before registering, you have (Anmeldebescheinigung) as a confirmation Mo–Fr 7–13 Uhr und Mo 13–18 Uhr arrived in Graz. You will learn which autho- to cancel your registration at your former of their right of residence within four months Servicestelle St. Peter-Hauptstraße 85 rities you will have to turn to in order to get place of residence (within three days before after the date of their arrival. After five years Mo–Fr 7–13 Uhr und Di 13–18 Uhr e.g. a passport, an ID- card, etc. The staff or after moving). You can do both at the same of permanent residence in Austria, citizens Servicestelle Stiftingtalstraße 3, 1. OG members of the seven Service Centers for time. In case you want to change your existing of EEA countries may apply for a permanent Mo–Fr 7–13 Uhr und Mi 13–18 Uhr citizens (BürgerInnen-Servicestellen) are your registration in Graz from secondary residence residence confirmation (Bescheinigung des contact persons. to main residence, you may do so within the Daueraufenthalts). Applications may be placed Expositur Mariatroster Straße 37 Mi 7–13 Uhr period of one month. Registration is free of at the authority in charge: Department 3 of the REGISTERING YOUR RESIDENCE charge. In case you violate the obligation to Styrian Government (Amt der Steiermärkischen KONTAKT If you move to Graz, you need to register register, you commit an administrative offense. Landesregierung. +43 316 872-6666 within three days of your arrival. You have You may register, cancel your registration or +43 316 872-6689 [email protected] to register your main place of residence, if change your registration at any of the Service TIP graz.at/servicestellen you have chosen to live in Graz. The legal Centers for citizens. more information at: graz.at/servicestellen

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ISSUANCE OF A PASSPORT If you need your passport as fast as possible, sport with you. Furthermore, the ID card is The cost of a citizenship certificate is 48.50 You can get a passport at the Service Center you may apply for an express-passport (Ex- recognized as a valid travel document in Euro. In addition you may be charged ad- of the City of Graz in the Council Office press-Pass) (posted to you within 3 working 32 European countries. You may also apply ditional fees for other necessary documents (Amtshaus), Schmiedgasse 26, 8011 Graz, days, cost is 100 Euro) or even a one- day- for the ID card at the Service Centers of the or translations of documents. For a child the Tel. +43 316 872-5252. The costs: 75.90 express- passport (Ein-Tages-Express-Pass, City of Graz in the Council Office (Amts- issuance of a citizenship certificate is free of Euro. Passport validity: 10 years. At graz.at/ posted by the next working day, cost is 220 haus), Schmiedgasse 26, 8011 Graz, Tel. charge, if the application was placed during reisepass you can conveniently book your Euro); both are valid for ten years as well. +43 316 872-5252, 5254. It costs 61.50 the child’s first two years of life and the child online appointment and in this way avoid At the Graz airport you can apply for an Euro. For a child up to the age of 16, it is an Austrian citizen (with the exception of standing in line. emergency passport (Notpass) which, howe- costs 26.30 Euro. Validity of the ID card: the citizenship certificate which is subject ver, is valid only for a period of six months. 10 years. The issuance process takes up to to charge because it was applied for after In principle you may apply for a new passport Attention: Some countries will not allow entry two weeks. For the ID card the same rule the child was granted the citizenship in a with any passport office at the respective with an emergency passport! applies as for the birth certificate: Within the citizenship application procedure). authority, irrespective of your place of main child’s first two years the initial application of If you need the citizenship certificate for a residence in Austria. The so-called “high Children in Austria are required to have a a passport is free of charge, if the child is of subsequent passport application, the same security passport” is printed by the Austrian passport of their own, if the child is an Aust- Austrian citizenship. At graz.at/reisepass you department will handle the passport appli- State Printers and will be sent to you within rian citizen. It costs 30 Euro (up to the 12th can conveniently book your online appoint- cation process. five days after the submission of the appli- birthday of the child; from then on 75.90 ment and in this way avoid standing in line. cation. You will receive an RSb- letter (which Euro). Within the child’s first two years of life has to be signed for but can be received by the initial application of a passport is free of ISSUANCE OF A a representative, such as a work colleague charge, if the child is of Austrian citizenship CERTIFICATE OF CITIZENSHIP at the working place, signing in your name, (Attention: A 3-day express passport costs The Civil Registry Office (BürgerInnenamt), too. In case nobody can confirm the receipt 45 Euro, a one-day-express-passport costs Passport- and Document Services is in charge Information of the RSb- letter with his/her signature, you 165 Euro. After a child‘s 12th birthday a of issuing citizenship certificates for Austrian will receive a yellow notice slip, explaining three-day express passport costs 100 Euro, citizens. The person requesting the issuance BürgerInnenamt that the letter has been taken to your post a one-day-express passport costs 220 Euro!). of a citizenship certificate has to be registered Referat Personenstands- und office where you can collect it personally). and living in Graz. Staatsbürgerschaftswesen Open hours of the Service Center: Monday, Depending on whether you need the certifica- Amtshaus, Schmiedgasse 26, 4th floor You can find out which documents are requi- from 7AM to 6 PM and Tuesday through te for yourself or for your child and on whether 8011 Graz red for the passport application by calling the Friday, from 7 AM to 1PM. you are an Austrian national by descent Service Center at Tel. +43 316 872-5252. or you have been granted the citizenship, Open hours: Tuesday, Thursday, Friday from 7 AM to 1 PM, Monday and Wednesday If you need a certificate of citizenship for ISSUANCE OF AN ID CARD you will need to bring different documents. from 7 AM to 5 PM your passport application, you can get it at The ID card in the practical credit- card size Therefore, we advise you to call beforehand the same time at the Service Center at the makes it easier for you to identify yourself; and request information from the registrar’s +43 316 872-5201 [email protected] department of Civil Status- and Citizenship. you don’t always have to carry your pas- office- Tel. +43 316 872-5185, 5187, 5188.

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ISSUANCE OF A BIRTH CERTIFICATE Jan. 1, 2017), your employer has to regis- The first birth certificate issued directly after ter you with the social insurance company. the birth is free of charge. A subsequent Social insurance includes Health-, Accident-, issuance of a birth certificate for a child and Pension insurance and you can use all born in Graz is possible (each notarial do- medical services covered under the health cument costs 9.30 Euro (Current rates as of insurance. Your spouse and your children can Jan. 1, 2017). be covered under your insurance. For more detailed information read chapter “Health GENERAL COMPULSORY Care.” SCHOOLING All children who are living in Austria for at HOUSING/ WORK/HEALTH CARE/ least a semester are required to attend school. LIVING SITUATIONS & SOCIAL Compulsory schooling starts in the year the AFFAIRS Foto: Graz Tourismus © Harry Schiffer child turns 6 and lasts 9 school years. The TIP requirement of compulsory schooling is fulfilled For details on these topics, please read the res- after having attended the following schools: pective chapters (of the same names). and will give you the license plates after the TIP registration process is completed. You are, of Find more info on the driver´s license in chapter „Traffic & Transport“. Further info on the During the first four years: GERMAN COURSES course, welcome to register your car/ motor above mentioned topics: help.gv.at. • Primary school (Volksschule) TIP cycle personally with your insurance or any • 5th to 8th grade: New middle school,” For details on this topic, please read the chapter other admission office. You may obtain infor- (Neue Mittelschule), high school (AHS) „Integration & Migration“. mation on all documents necessary for vehicle • In 9th grade: Pre-vocational polytechnic registration right there. In order to drive on course (Polytechnische Schule), continua- VEHICLES/DRIVER’S LICENSE Austrian highways (Autobahn), you need a Information tion of secondary (vocational) school, or In Austria compulsory insurance applies to all valid motorway toll vignette. The vignette has high school. motorized vehicles (such as cars, trucks, motor to be applied to the inside of the windshield • Almost all schools offer after school day cycles, motor bicycles). In order to drive you of your car in a clearly visible way. (It can be BürgerInnenamt Amtshaus, Schmiedgasse 26/3, 8011 Graz care services (subject to costs). have to take out liability insurance with an bought at automobile clubs, post offices, gas insurance company. Only then your vehicle stations and tobacco stores). There are three +43 316 872 5201 TIP can be approved for public traffic (registration different kinds: validity of 10 days, 2 months graz.at/buergerInnenamt More detailed information: Read the chapters with the respective authorities). After having or one year. In Austria the law requires the Department of Education „Education“ and „Children & Young Adults“! paid the required fees, you will receive the driver and all passengers of a car to wear and Integration license plates and the motor vehicle assess- a seat belt! Children under the age of 14, Keesgasse 6, 8011 Graz HEALTH INSURANCE ment sticker (“Pickerl“). Your insurance agent who are smaller than 4.9 ft (1.5 m), have to +43 316 872 7474 As soon as you are working and are earning can take care of the registration of your car be seated in a child seat adequate to their [email protected] more than 425.70 Euro a month (rate as of and a change of registration respectively height and weight.

18 19 II SUPPLEMENTARY RENT TIP LIVING IN GRAZ COMPENSATION For more information see chapter Tenants of a council flat may apply for sup- „Integration & Migration“ plementary rent compensation if they have to spend more than 33 percent of their gross household income on rent, operational- and OBLIGATION TO REGISTER YOUR In any case you should ask which costs are heating costs. For more information see ­ PLACE OF RESIDENCE already included in the price of rent- the so ww.graz.at/wohnen. If you move to Austria, or if you move within called operating costs (Betriebskosten) for Information Austria, you need to register your new place services such as electricity, heating, trash HOUSING INFORMATION CENTER of residence with the respective authority collection, house maintenance and general OF THE CITY OF GRAZ (WOIST) Gemeindewohnungen/ within three days of your arrival. You can find cleaning can enormously increase the rent WOIST offers counselling free of charge, Wohnungsmanagement more information on this topic in the chapter charged. By law a rent contract has to be unbiased and without prior appointment on Schillerplatz 4, 4th floor, 8011 Graz

“New in Graz.” signed for a minimum period of three years. the topics of Rental Law, apartment ownership, +43 316 872-5413 Gemeindewohnungen The renter, however, may cancel the contract Estate Agency Law, finding an apartment or +43 316 872-5444 barrierefreie HOW TO FIND AN APARTMENT after a minimum period of one year (Attention: rent subsidies etc. Simply bring all relevant Gemeindewohnungen documents with you, please! +43 316 872-5409 You can rent an apartment from: at three months notice). The rent contract may [email protected] • Housing associations be cancelled by mutual agreement at any time. • Real estate agents Gebäudemanagement/ • Private people renting or selling a home COUNCIL FLATS Information Hausverwaltung: Schillerplatz 4, 2nd floor, 8011 Graz If you fulfill certain requirements, you may WOIST – Wohnungsinformations- +43 316 872-5432 The best advice we can give you is to read apply for one of the ca. 11,000 council flats stelle der Stadt Graz the housing advertisements in the daily news- at the Department of Housing Affairs (Woh- Schillerplatz 4, 1st floor, 8011 Graz +43 316 872-5489 [email protected] papers (weekend- editions), weekly journals nungsamt). These requirements you can find +43 316 872-5450 and/or free newspapers. There are also spe- at graz.at/wohnen Schlichtungsstelle: +43 316 872-5459 Zentrale Annahmestelle: Monday to Friday, cial magazines with housing advertisements [email protected] 7 AM to 3 PM/ first floor INFO-Point, only. There are, of course, unlimited housing You can make a written application, by com- Schlichtungsstelle/4th floor: Tuesday to INFO POINT Friday, from 8 AM to 12 AM advertisements on the internet. pleting an application form or apply online Schillerplatz 4, first floor, 8011 Graz

(There are a variety of documents which need +43 316 872-5424 Attention: Real estate agents charge a fee for to be added to your application). Unfortunately Zentrale Annahmestelle für Ansuchen und Unterlagen: Monday to Friday, 7 AM to 3 PM +43 316 872-5409 [email protected] their services (mostly the dual monthly gross there are only very few available council flats, Schlüsselausgabe: Monday to Friday, rent or a certain percentage of the selling and this is why immediate offers are not to be 7 AM to 1 PM/Parterre INFO-Point Mietzinszuzahlungsreferat: price). Please, be advised to have your rent-, expected (with the exception of the „council Zentrale Annahmestelle: Monday to Friday, Ticketausgabe zur Vorsprache im Wohnungs- 7 bis 15 Uhr /first floor, INFO-PointMietzins- or purchase contract checked by a professi- flats without waiting periods“ at graz.at/woh- management: Tuesday to Friday from 7 AM zuzahlung/4th floor: Tuesday and Friday, onal in the field of law such as a lawyer, the nen). The minimum waiting period currently to 9 PM, Tiefparterre (max. 60 Tickets/Tag) 8 AM to 12 AM Renters’ Association (Mietervereinigung), the is at nine to twelve months for 1-, 2– and +43 316 872-5402 oder -5403 +43 316 872-5423 Chamber of Labor (Arbeiterkammer) or the 3– person households. 4– and more person +43 316 872-5409 Housing Information Center of the City of households have to expect a waiting period [email protected] +43 316 872-5409 [email protected] Graz (Wohnungsinformationsstelle). of 18–24 months.

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Information REGISTERING ELECTRICITY, ­ Mietervereinigung Steiermark HEATING AND WATER Feuerbachgasse 1, 8020 Graz Electricity, natural gas and central heating can Open hours: Monday to Thursday from be registered or cancelled at “Energie Graz”, 9 AM to 12 AM and 1 PM to 4 PM, Friday at the Customer Service Center, Andreas-Hofer- from 9 AM to 12 AM Platz 15. Re-registration of your water supply: +43 50 195 43 00 At Graz Holding, Water Supply Services. [email protected] mietervereinigung.at REGISTERING RADIO AND TV Foto: iStockphoto © ah_fotobox For members only! Cancel/Re-register your radio and TV/ca- Counseling by appointment only. ble TV contracts compulsory TV license fee (GIS-Gebühren). In Austria a compulsory LIVING TOGETHER PEACEFULLY to inform your neighbors in advance. Avoid Arbeiterkammer Steiermark Hans-Resel-Gasse 8-14, 8020 Graz radio and TV license fee is charged. Please, To be new in a city requires you to adapt to having a BBQ on your balcony (because of register your radio and TV sets at the Radio the new situation and make some changes the heavy smoke). Please, do not park your Telephone consultations: Monday through Friday from 8 AM to 1 PM and TV License Information Center of the in your life style. As a new tenant or as the bicycles, strollers, etc. in the staircase. Separate Austrian Television- ORF (GIS – Gebühren new owner of an apartment, you, too, need your trash and use the respective trash cans +43 5 77 99 0 Info Service des ORF). The application form to adapt to the customs and common practice (have a look at the information in paragraph akstmk.at can be downloaded online at gis.at. of the apartment building you are living in. Garbage Management). Mieterschutzverband Österreich Please note that most apartment buildings Sparbersbachgasse 61/P, 8010 Graz Information have house rules (they usually are posted in CONFLICT MEDIATION IN Open hours: Monday from 2.30 PM to the staircase of the building). Please abide HOUSING ESTATES 5 PM, Wednesday from 2.30 PM to 7 PM Holding Graz Wasserwirtschaft by these house rules. Introduce yourself to In order to successfully solve conflicts in and Friday from 9 AM to 11.30 AM. Wasserwerkgasse 11, 8045 Graz your new neighbors when moving in- don’t housing estates in a peaceful and satisfactory Counseling by appointment only. worry about language skills, your neighbors way, you may turn to the Peace Office of the +43 316 887-7272 +43 316 38 48 30 [email protected] will appreciate the gesture. Please note that City of Graz and its "Community Mediation [email protected] holding-graz.at/wasserwirtschaft all activities in the apartment, in the garden Service – Nabas (Nachbarschaftsservice)". mieterschutz-steiermark.at or the court yard which generate loud noise This service supports and assists residents of GIS – Gebühren Info Service des ORF Kundenservice-Center der Energie Graz (such as hammering, sawing, lawn mowing) Andreas-Hofer-Platz 15, 8010 Graz +43 810 00 10 80 (Service Hotline) as well as loud music are not allowed Monday Information Monday to Friday from 8 AM to 9 PM, through Friday, from 7 PM to 7 AM, Saturdays Open hours: Monday, Tuesday, Wednesday Saturday 9 AM to 5 PM and Friday from 7.30 AM to 3 PM, [email protected] also from noon to 3 PM and on Sundays and „Nachbarschaftsservice Graz“ Thursdays from 7.30 AM to 6 PM. gis.at holidays all day long. Please respect the pe- Friedensbüro

ace at night from 10 PM to 7 AM. If you are Keesgasse 6, 1st floor, 8010 Graz +43 316 8057-1857 Anmeldeformulare erhalten Sie auch in den energie-graz.at Servicestellen der Stadt Graz. having a party in your apartment or in your +43 316 872-2180 courtyard or garden, please, be so kind as

22 23 II LIVING IN GRAZ

housing estates in finding solutions to problems GARBAGE MANAGEMENT resulting from disputes between neighbors. Garbage management is regulated by law in The Community Mediation team, consisting Austria. The focus is placed on garbage pre- of four professional mediators is committed to vention. The responsible handling of garbage supporting you. The team helps to clarify the is an essential contribution to the protection Foto: iStockphoto © ah_fotobox circumstances of the conflict in an unbiased of the environment and to sustaining natural way, gives legal information, mediates bet- resources. In the city of Graz you will find ween the conflicting parties and refers them garbage cans put up for the collection of the • Light packaging material (yellow the Garbage- and Environment Counseling to other authorities, if necessary. You can call following types of garbage: garbage can; for all packaging made Service of the City of Graz (Abfall- und Um- the “Conflict- Hotline” at Tel. +43 316 872- • Residual waste (black garbage can; for of plastic and composite material, textile weltberatung) oekostadt.graz.at. There the 2180 Monday through Thursday from 8 AM broken dishes, broken glass, rubbish, cat material, Styrofoam, wood, disposable “Garbage Separation Leaflets” are available to 3 PM and Friday from 8 AM to 12 noon. litter, bones, dirty paper, diapers, broken tabeleware, etc.) for download in 19 languages. toys, vacuum cleaner bags, etc.) • Metal packaging (blue garbage can; CHECKLIST FOR MOVING HOUSE • Organic Waste (brown garbage can; beverage- and food cans, pet-food cans, On the following two pages you can find an for vegetable- and fruit waste, dry foods, paint cans and metall cover foils, etc.). extensive list of all the tasks and bureaucratic solid food leftovers, flowers, plants, cut procedures that you need to consider and grass, etc.) Bulky garbage such as old mattresses, furni- Information take care of when organizing your moving • Paper (red garbage can; for paper, ture, bicycles, electric appliances and toxic to a new apartment. ­cardboard, newspapers, magazines, substances (such as waste oil, batteries, etc.) Holding Graz Abfallwirtschaft books, paper files, etc.) have to be disposed of at the Recycling Cen- Recyclingcenter Apply for/order/change bio- and residual SAVING ENERGY • Glass packaging (green garbage can; ter of the Holding (Sturzplatz). The cost per waste bins; waste disposal charges Cutting down on electricity and heating for glass, separate the clear from the entrance is: 4 Euro; load of up to 200 kg free consumption spares your budget! Opting for colored glass) of charge. Toxic waste can also be taken to Sturzgasse 16, 8020 Graz +43 316 887-7272 district heating (in part depending on your the Toxic Waste Express (Giftmüllexpress) of +43 316 887-7117 income level) and solar energy system solutions the Holding Graz Waste Services (a mobile holding-graz.at is subsidized by the City of Graz. You can find Information collection center for toxic waste). Information Open hours: Monday through Friday from detailed information on environment friendly on dates and the Toxic Waste Express at Tel. 7 AM to 5 PM, Saturdays, Sundays and alternative energy options online at oekostadt. Saving Energy +43 316 872-4388. Further delivery points Holidays from 8 AM to 6 PM. graz.at and also at the Energy Counseling are the fire at the fire brigade on Lendplatz, Städtisches Umweltamt Abfall- und Umweltberatung Service (Energieberatung), Tel. +43 316 872- „Energieberatung“ at the fire brigade station Dietrichsteinplatz, der Stadt Graz 4328. More information on the topic of district Monday through Friday, from 8 AM to 5 Schmiedgasse 26, 8011 Graz heating can be found at the website of Energy +43 316 872-4302 PM, Saturday from 8 AM to 2 PM. For more [email protected] +43 316 872-4388 Graz (Energie Graz) online at: energiegraz.at umwelt.graz.at detailed information on garbage preventi- umwelt.graz.at or at Tel. +43 316 80 57-9090. on, -separation and -disposal you can call

24 25 II CHECKLIST

IMPORTANT THINGS TO REMEMBER WHEN MOVING HOUSE

BEFORE MOVING • If necessary: Set the actual moving date • You may need to apply for a new special versity of your change of address • Cancel your current rent contract in ac- and organize helpers, a moving van and parking permit • Notify your office for alternative civilian cordance with the terms of the lease sufficient transporting boxes • Have the change of address noted in service of your change of address • Clarify any refunds or takeovers of • Inform your household insurance on the your respective firearm pass (such as the • Notify the respective military authorities ­furniture with the subsequent tenant upcoming house moving in time (as the gun license) of your change of address (only if you (best in writing) moving process is normally covered by • order/change order of organic and are moving abroad) • Read your meters- gas, electricity, water, the household and liability insurance) ­residual waste garbage cans • Change of address on your hunting and/ heating (in your former and your new • If necessary: Apply for a temporary no • Re- register your dog, if you have one or fishing license apartment!) stopping zone so you will be able to load • Change of address on all certificates of • Cancel district/gas heating and electricity and unload the moving van/truck NOTIFICATIONS authority in your old apartment and re-register • Collect all receipts of expenses related • Notify your employer and/or the Public • Cancel your registration with all ongo- those services. to your moving so you can later deduct Employment Service (AMS) of your chan- ing subscriptions or inform them of the • Cancel/Re-register your radio and TV/ them in your tax declaration ge of address change of address (such as newspapers, cable TV contracts • Document the condition of your new • Notify the Styrian Regional Health In- journals, theatre, etc.) • Cancel/Re-register telephone apartment before moving in (for instance surance Fund (GKK) and your respective • Notify all organizations, your doctors (land line)/internet by taking pictures) Pension Insurance Fund of your change banks and libraries and services or shops • Place a forwarding order at your local • Ask for a final account of your rent pay- of address of which you are a member of your chan- post office ments for the apartment you are vacating • Notify your bank/insurance company ge of address • Apply for leave of absence for moving • Cancel all standing orders for rent-, of your change of your address. As far • Notify the information service in charge with your employer utility-, and electricity payments for your as the household insurance is concerned of the compulsory license (GIS – Gebüh- • Fix and appointment for the handover of old apartment make sure to inform them in time (at the ren Information Service) to view Austrian the old and takeover of the new apart- latest when re-registering)! TV (ORF) of your change of address ment (incl. a record for each exchange) CHECK LIST AFTER HAVING MOVED • Notify the tax authorities (Finanzamt) of • For those who have a special parking • Return the keys to your old apartment your change of address TIP permit, do not forget to exchange it • Cancel your former registration and re-re- • Have your change of address noted in This checklist is meant to be a guideline to make moving easier and does not claim to be • If necessary: Plan and coordinate renova- gister at your new main residence any deed of property ownership complete. Information taken from the website tions in your old and/or new apartment • Put name plates on your front door • Notify your church of your change of help.gv.at. (Date20.09.2016) • If necessary: Contact and contract a • Deregister- and re-register your car at the address moving company to help you in moving new address • Notify your child care facility/school/uni-

26 27 III WORKING IN AUSTRIA

The Austrian labor market is based on many staff member. The employer has to apply for laws. The most important rules and regulations the pre-employment and employment permit regarding the Austrian labor market are: and – jointly with the foreign employee – for the employment permit as a key staff member. UNLIMITED ACCESS TO THE AUSTRIAN LABOR MARKET: THE RED-WHITE-RED CARD • All women and men of Austrian citizens- The Red-White-Red work permit card can hip, their spouses and children, as long as be issued to: they are entitled to residence under the • Highly qualified migrants Settlement and Residence Act (Niederlas- • Skilled migrants in scarce occupations sungs- und Aufenthaltsgesetz). (defined according to demand) • All citizens of the following countries: • Other highly qualified key staff members ­Belgium, Denmark, Germany, Finland • Foreign graduates , France, Greece, Great Britain and Experts and qualified staff from Non-EU Mem- Northern Ireland, Irland, Island, Italy, ber States can obtain permanent residence Liechtenstein, Luxemburg, Malta, the and work in Austria through the Red-White-Red Foto: Istockphoto © lovro77 Netherlands, Norway, Portugal, Sweden, Card. However, for the migration of citizens Spain, Cyprus and Switzerland. from Non- EU Member States to Austria, specific criteria in regard to the level of occu- Card may also apply for residents‘ permits CINT – CLUB INTERNATIONAL EXEMPT FROM THE AUSTRIAN pational qualification, work experience, age, for their (immediate) family members. The As a bilingual competence- and service center FOREIGNERS‘ EMPLOYMENT ACT level of German and English language skills, family members then are eligible to a RWR- for international key workers, specialists and ARE: prospective job offers and minimum income Card Plus with unlimited access to the labor their families, the CLUB INTERNATIONAL Refugees recognized under the Geneva Refu- levels are assessed on a points-based system. market in Austria. supports its member companies and contri- gee Convention, migrants in the diplomatic or butes to the internationalization of Styria as consular service as well as lectures and rese- THE RED-WHITE-RED-CARD PLUS „PERMANENT RESIDENCE STATUS EU“ a business location. archers in universities. A requirement for taking It entitels its holders to right of permanent Those who have held a residence permit for up gainful employment in Austria is a valid residence and unlimited access to the labor Austria for a minimum of five years, may apply TIP certificate of residence. In addition to the settle- market. for a „Permanent Residence EU“. This status Find further information at +43 316 601-759, cint. ment permit or the temporary residence permit, Holders of the RWR- Card who in the period entitles its holders to permanent residence at and at the Federal Ministry of Work, Social Affairs and Consumer Protection bmask.gv.at and one needs an employment permit (Arbeitsge- of 12 months have been employed for at and unlimited labor market access in Austria. the Federal Ministry of Internal Affairs bmi.gv.at. nehmigung). This can be a pre-employment least 10 months, may apply for an upgrade For this residence title applicants are required permit followed by an employment permit, an to the RWR-Card Plus. Key staff members to prove advanced German language skills employment permit alone or a license as a key and highly skilled employees holding a RWR- (certificate of B1 level).

28 29 III of employees and consumers in Austria and plays an important role when entering the WORKING IN AUSTRIA provides information and advice on worker- Austrian labor market. In order to better assist and consumer protection. and support clients in the challenging validita- tion and recognition process, different service LABOR UNION (GEWERKSCHAFT) centers have been established. These service FINDING A JOB NEWSPAPERS / UNSOLICITED JOB The Austrian Federation of Trade Unions (Ös- centers offer multilingual and free of charge PUBLIC EMPLOYMENT SERVICE (AMS) APPLICATIONS terreichische Gewerkschaftsbund ÖGB) is counseling on the recognition of professional The Austrian Public Employment Service Most newspapers feature career sections an umbrella organization of various smaller qualifications to migrants living in Austria. ­(Arbeitsmarktservice AMS) is a public provi- with a variety of job offers. You can always craft unions (such as Public Service-, Building-, der of labor market related services and as send your application on your own initiative Wood- or Private Sector unions). It represents In Graz the organization ZEBRA with its service such is responsible for counseling in the field to a company in which you would like to be the interests of wokers and employees, but center AST (Anlaufstelle) provides information of work, assisting jobseekers as well as admi- employed. also of those retired, unemployed or still in on recognition processes of qualifications nisterin and paying unemployment insurance training. The ÖGB also has a function in the and professions obtained abroad. Further benefits. The Careers Information Center of ONLINE- JOB PLATFORMS negotiation of new laws and bills concerning information also at: berufsanerkennung.at, the AMS provides information on career and The numerous online job listing platforms assu- labor issues as well as collective agreements aais.at, asbb.at, anlaufstelle-anerkennung. education opportunities, job offers as well as me more and more importance in finding a job. (Kollektivverträge). The monthly membership at bmwf.gv.at/startseite/studierende/ aca- tips and tricks for the right choice of career. Europe-Wide Job Search fee is 1% of the gross income. For apprentices, demic_mobility/enic_naric_austria The European Job Mobility Portal EURES pupils, students, unemployed, etc. special If you are looking for work or are still in assists job seekers to find placement in EEA agreements are in effect. More detailed in- SELF- EMPLOYMENT/REGISTERING employment, but facing unemployment, countries. eures.europa.eu formation can be found at oegb.at. A BUSINESS do not hesitate to turn for counseling and If you want to become self- employed in Aus- assistance to the regional AMS service cen- REPRESENTATION OF THE INTERESTS WORKS COUNCIL (BETRIEBSRAT) tria, you can get counseling provided by the ter competent for your place fo residence OF EMPLOYEES In any company of at least 5 eligible employees Chamber of Commerce (Wirtschaftskammer). as soon as possible. More detailed and CHAMBER OF LABOR (ARBEITERKAMMER): (irrespective of their citizenship status) a work In Austria you may only operate a business important information can be found at ams.at The Chamber of Labor represents the interests council may be elected. The works council with a valid business license. The extract of represents the interests of the employees at the trade register serves as evidence of the company level with respect to their employers. A works council levy which serves to cover the Information costs of representation is deducted automati- Information cally from the employees’ salaries. This levy AMS AusländerInnenfachzentrum AMS Graz West und Umgebung must not exceed 0.5 % of the gross income. Arbeiterkammer Steiermark Niesenbergergasse 67-69, 8020 Graz Niesenbergergasse 67-69, 8020 Graz Hans-Resel-Gasse 8-14, 8020 Graz Staff Representatives (Personalvertretung): In Open hours: Monday through Thursday from +43 316 70 80-0 the public sector, staff representatives take the +43 5 77 99 0, akstmk.at 7.30 AM to 3.30 PM, Friday 7.30 AM to 1 PM +43 316 70 80-190 place of works councils. ÖGB Region Graz +43 316 70 80-0 AMS Graz Ost Karl-Morre-Straße 32, 8020 Graz +43 316 70 80-590 Neutorgasse 46, 8010 Graz RECOGNITION OF PROFESSIONAL [email protected] QUALIFICATIONS +43 316 70 71 ams.at +43 316 70 80-0 [email protected] +43 316 70 80-190 For skilled workers from foreign countries the oegb.at recognition of qualifications acquired abroad

30 31 III WORKING IN AUSTRIA

business license. You will have to decide which REINTEGRATION will be the ideal legal structure for your busi- INTO THE LABOR MARKET ness, clarify whether you need a business- or The bbs – Employment Services Steier- an operating license, find out how to finance mark inter-connects non-profit organiza- your business investments, etc. tions all over Styria which are dedicated Which requirements you need to fulfill and to reintegrate long-term unemployed per- which documents you need for registering a sons and/or members of difficult-to-pla- Foto: Foto Fischer business can be found out at the municipal ce social groups into the labor market. Office for Commerce and Trade Procedures (Referat Gewerbeverfahren) of the Service EMPLOYMENT CONTRACT Center for Citizens Graz as well as at the When you are employed by a company, your Consultancy Service for Start-Ups at the employer is obligated to give you a contract dent-, pension- and unemployment insurance Information Chamber of Commerce Steiermark (gruen- of employment as documentary evidence and and you will receive the E-Card from your derservice.at). proof of your rightful employment. It has to regional insurance fund. With the E-Card you ZEBRA, ­Anlaufstelle AST state the name and address of the employer Counseling on appointment only! have access to all health insurance benefits. EMPLOYMENT OF PUPILS, and the employee, the date of beginning of Granatengasse 4, 4th floor, 8020 Graz Self- employed women and men have to sign ­STUDENTS AND YOUNG ADULTS the employment, the duration of the notice up the Social Insurance Company for Trade + 43 316 83 56 30 Children and young adults in Austria enjoy a period, the amount of income, the date on [email protected] and Commerce (Sozialversicherungsanstalt high level of protection and this is why chil- which the salary has to be paid, the amount zebra.or.at für Gewerbliche Wirtschaft). This compulsory dren are not allowed to work. Young adults, of working hours per week as well as the insurance as well includes pension-, health-, BürgerInnenamt, Gewerbeverfahren however, may learn a profession after having amount of vacation time per year. Independent Schmiedgasse 26, 8011 Graz, and accident insurance as well as a self-em- completed at least nine years of compulsory contractors are entitled to an independent Council Office (Amtshaus), 4th floor ployed pension scheme. For more information schooling. Young adults who are recognized contractor agreement. Contracts of apprenti- see chapter “Health Care.” +43 316 872-5230 refugees and who want to learn a profession ceship always have to be concludet in writing. [email protected] do not need any special permit. In Austria Contracts of employment can be temporary WORKING HOURS, VACATION or open-ended. Open hours: Monday, Wednesday, Friday In Austria the standard working hours for men and women have equal right to educa- 7.30 AM to 1 PM, there are no office hours tion and vocational training and exercising a on Tuesday and Thursday full time employment are 8 hours per day profession. Women and girls are allowed to INSURANCE and 40 hours per week. Apart from full time Wirtschaftskammer Steiermark train in technical and manual professions and Prior to the commencement of work, employers employment, there are many other schemes of Gründerservice to practice them. Many students and pupils are obliged to sign up their employees with the Körblergasse 111-113, 8010 Graz working time such as part-time-, marginal- or would like to earn their own money during social insurance and pay employers‘ insurance seasonal employment contracts. Employees +43 316 601-600 their training. Detailed information on such premiums. As employee you are entitled to are entitled to a minimum of 25 working days [email protected] possibilities can be obtained at the AMS (see a copy of the registration. Under the social gruenderservice.at of vacation per year. This also applies to page 28 for contact data). insurance you are covered by health-, acci- parttime or marginal contracts. There is no

32 33 III WORKING IN AUSTRIA

legal claim to supplementary payments in the income tax and have to file an income tax form of a 13th or 14th salary. The claim only return. Based on the tax regulations of the exists, in the case that such payments have year 2012, the tax-free base income is limi- been contractually agreed on. ted to 12,000 Euro per year for employees and 11,000 Euro per year for self-employed TAXES enterpreneurs. Anybody who has his/her legal residence in Austria has to pay tax on all income. In order NOTICE OF TERMINATION to avoid double taxation from income gained With a notice of contractual termination the abroad, the Double Taxation Convention employer may dissolve a contract of indeter- (Doppelbesteuerungsabkommen) was agreed minate duration. between EU- and EEA- Member States have to Contracts of determinate duration may only be be income tax which is taken out of the gross dissolved early, if the termination is mutually salary by the employer and is paid directly to agreed on by both parties, the employer and the tax authority. Through filing an employee the employee. Notice periods and termination tax assessment, one may reclaim over-paid dates are stated in your work contract or in taxes. Self- employed women and men pay the collective agreement applicable to you.

Information

Finanzamt Graz-Stadt bbs – Beschäftigungsbetriebe Conrad-von-Hötzendorf-Straße 14-18, Steiermark 8010 Graz Keesgasse 3, 2. Stock, 8010 Graz +43 316 881-538 bmf.gv.at [email protected] finanzonline.bmf.gv.at

34 35 Foto: iStockphoto © fzant iStockphoto Foto: IV cards). At the tobacco store you can buy tickets Bicycle Station at Graz Central Train Station in advance: tickets valid for 1 hour, 24 hours, 1 (south of the main entrance) you can leave week and multiple trip tickets. Tickets valid for your bicycle in a secured area or rent a bike 6 months or a full year may only be bought at to explore the city (Tel. +43 664 61 73 874, the Mobility Center (Mobilitätszentrum) (see graz.at/radstation). below). The tickets cost the same, no matter whether you buy them on the bus, in the tram DRIVING or at the tobacco store. Driver’s License: in order to drive in Austria you need to hold a valid driver’s license. If your There are many different reduced ticket options: driver’s license was issued in an EU- member Eligible for reductions are pupils, students and state or in an EEA- country, it is valid in Austria, apprentices as well as senior citizens (60 years too. You do have the option of having it reis- and older depending on the income. Family sued as Austrian driver‘s license. If you are a pass holders may obtain tickets at reduced third country national and you have registered price; Graz residents may buy the „Graz your main residence in Austria, you have to

Foto: Joel Kernasenko ticket“ at reduced price. have your driver‘s license reissued within the Students who register their main residence in period of six months. In the process you may Graz are granted a mobility check (Mobili- have to take the practical driving test again. TRAFFIC AND TRANSPORT: tätsscheck) worth 30 to 40 Euro per semester. You may need a certified German translation of Information on any other requirements students your driver’s license or an international driver’s CARS, PARKING, BICYCLES have to meet in order to be eligible for the license. For more detailed information, please, mobility check, where to apply for it and how contact the Traffic Department at the Police Graz is a “City of Short Distances“: You can even after midnight. On the bus you may buy to use it can be found online at graz.at – Traffic Directorate Graz (Landespoliziedirektion). run most errands on foot, especially in the inner your 1 hour- or 24 hour-ticket (in cash) with (Verkehr). More detailed information online city. In this way you not only save money, but the driver. In trams you may buy tickets valid at graz.at/mobilitaetsscheck. also safeguard the environment and stay fit! 1 hour, 24 hours, 1 week or 1 month at the Information If you cannot walk or do not want to walk, ticket machine (accepts coins, bills and bank BICYCLE RIDING you have the following options: Graz has an excellent network of bicycle Abteilung für Verkehrsplanung Europaplatz 20, 8th floor, 8020 Graz paths (about 120 km). The “Graz Bicycle PUBLIC TRANSPORT – BUSES AND Information Map” (Radkarte Graz) showing all bicycle +43 316 872-2881 TRAMS paths and bicycle routes can be picked up [email protected] graz.at/verkehrsplanung Graz has a tightly knit network of means of Mobilitäts- und Vertriebscenter free of charge at “Mobil Zentral”, Jakomi- public transport- please see the Public trans- Jakoministraße 1, 8010 Graz nistraße 1, at the Graz Tourist Center (Graz Landespolizeidirektion Steiermark port- network map and the folder on ticket Tourismus), Herrengasse 16, at the Bicycle Parkring 4, 8010 Graz Open hours: Monday through Friday from prices included in your "New in Graz"-Box. 8 AM to 6 PM, Saturday from 9 AM to1 PM Station at the Central Train Station (Haupt- Office hours: Monday through Friday The “Graz Lines” are taking you by bus and bahnhof) and at the Department for Traffic from 8 AM to1 PM tram to every corner of the city from 5AM to +43 316 887-4224 Planning (Abteilung für Verkehrsplanung), holding-graz.at/linien +43 316 059 133 60-6211 12PM. On Friday and Saturday the busses of mobilzentral.at Europaplatz 20. Tel. +43 316 872-2882, [email protected] the “Nightline” will take you safely back home E-Mail [email protected]. At the

36 37 IV TRAFFIC AND TRANSPORT

OBLIGATORY WEARING OF ­ traffic signs and is in effect Monday through SEAT BELTS Friday, from 9AM to 8PM. There is no parking In Austria the driver and all passengers have time limit, and in contrast to the „Blue Zone“, to fasten their seat belts- front and back seats. parking in the „Green Zone“ is free of charge Children under the age of 14 and/or smaller on Saturdays. In contrast to the Blue Zone, than 1.5 meters (4.9 ft.) have to be seated in parking in the Green Zone is free of charge a child seat which is adequate to their height on Saturdays. and weight. Parking tickets can be bought at the parking meter or via SMS with your cell phone (han- PARKING dyparken.graz.at). Owners of electrically In Graz there are about 26,500 chargeable powered vehicles may park free of charge if and designated parking spaces and zones on they have an official certificate. streets and squares, the so called “Blue Zone” Residents of Graz, companies, and employees (Blaue Zone) and “Green Zone” (Grüne Zone). based in Graz may purchase special parking Parking in the designated „Blue Zone“ requi- permits which grant them long-term parking at res a parking ticket, Monday through Friday a reasonable price within the „Blue Zone“. In from 9 AM to 8 PM and Saturday from 9 the „Green Zone“ (and only here) commuters AM to 1 PM, which has to be placed clearly may purchase monthly or even yearly tickets Foto: Joel Kernasenko visible on the dashboard of your car. At the at a more attractive rate. You can get com- Europaplatz, the parking area in front of the prehensive information on „parking in Graz“ main train station, the parking fee has to be online at parken.graz.at. ticket options, you may also buy your ticket Information paid daily from 8AM to 10PM. for all zones of the StyrianTransport Network. The „Blue Zone“ extends fully across the inner TICKETS FOR PUBLIC TRANSPORT: Ticket to your mobile phone? No problem! By Straßenamt – Parkgebührenreferat city and is only marked at its limits with street ONLINE & APP installing the apps „Öffi-Ticket“ of the Graz Keesgasse 6, 8010 Graz signs; outside the core area it is marked street Are you interested in buying your ticket for Lines as well as „BusBahnBim“ of the Styrian by street with the same street sign indicating bus&tram easily and comfortably at the online Transport Network you carry your ticket with +43 316 872-6565 [email protected] the short-term parking zone. Blue markings store of the „Graz Lines“?! you on your mobiel smart phone wherever graz.at/parken on the road however, serve as guides, blue From home, from the office or on the go: just you go. Both apps can be downloaded at road markings however, serve as guides. a few clicks and you already have your ticket the Google Play Store (for Android) as well GPS – Grazer Parkraumservice Jakominigürtel 20, 8010 Graz The maximum parking limit generally is 3 in hand! From the 3-day-ticket, the week- and as the App Store (for IOS). hours with the exception of Europaplatz– 1 month ticket options, the student ticket, the +43 316 872-7565 hour; Kaiser-Josef-Platz, Schlögelgasse and transerable 6-months and annual ticket to The links to the free app- download can be +43 316 872-7561 [email protected] Lendplatz- 90 minutes. the annual „Graz ticket“ for Graz residents. found at the online- store of the Graz Lines. parken.graz.at The „Green Zone“ is as well marked with In the online store you not only find those All at one click: ticket.holding-graz.at.

38 39 V LIFE SITUATIONS & Hospital (LKH) or in either one of the sanato- parents at the date of birth is an Austrian SOCIAL AFFAIRS riums “Ragnitz” and “Leonhard” you may get citizen. Illegitimate children automatically your child’s birth certificate, confirmation form get the Austrian citizenship by descent, of the birth for the Regional Health Insurance if their mother at the date of birth is an Fund and residence registration done for you Austrian citizen. Depending on whether The City of Graz is committed to being there and well-being of the child and the mother and delivered right to your bedside! If your the child is legitimate or illegitimate, diffe- for its residents in all spheres of life. during pregnancy and after birth, the Mo- main place of residence is Graz and you have rent documents will be needed to obtain ther-Child-Booklet (Mutter-Kind-Pass) is offered given birth in the Graz General Hospital (LKH) the certificate of citizenship; therefore, MARRIAGE free of charge in Austria in conjunction with you also can get the certificate of citizenship in please, call and ask beforehand! The first step to married life is putting up the mar- a medical examination program beginning the package free of charge. If you have given • Registration with the National Health riage banns at the Civil Registry Office. Please, during pregnancy and lasting up to the 5th birth to your child in another hospital, you will Insurance Fund: This is automatically reserve an appointment for the registration at year of the child‘s life. The Mother-Child-Booklet have to take care of the following formalities: taken care of by the civil registry office. the Civil Registry Office of the Service Center may be obtained from the health care service • Birth Certificate: The birth certificate can Your child can be health insured under for Citizens, Tel. +43 316 872-5140, 5143 to that diagnosed your pregnancy. All women be obtained at the respective local civil the mother and the father, if both parents 5145. With your appointment to register the regardless of their status or citizenship are registry office. In Graz, the responsible are covered by health insurance. The civil marriage, the place, date and procedure entitled to the Mother-Child-Booklet services. authority is the Civil Registry Office of child gets his/her own E-card and social of your wedding and the future family name All medical examinations made by a doctor the City of Graz, Register of Birth. Please, security number. will be et und you will receive information on who has a contract with the regional health call their service line and find out which • Passport: Children need a passport of the relevant documents and the fees to be insurance are free of charge. In case you are documents you may need to obtain the their own if they travel abroad. The pas- paid. As a foreigner marrying in Austria, the not covered by health insurance, you can birth certificate for your child. Tel.: +43 sport can be issued at the Service Center laws of your country apply to your marriage. turn to the Styrian Regional Health Insurance 316 872-5161, E-Mail standesamt@stadt. of the City of Graz located in the Council Fund (GKK) and ask for a voucher confirming graz.at, graz.at. Office, Schmiedgasse 26. Please, call REGISTERED PARTNERSHIP your eligibility for this health care service (An- • Registration of the child´s place and get information on which documents You may contract a registered partnership with spruchsbeleg). Taking all the required medical of residence: At the Service Center for you need to bring, Tel.: +43 316 872- a same-sex partner. You can book an appoint- exams of the Mother-Child-Booklet is the basis citizens in the Council Office (Service 5252. See also chapter “New in Graz“. ment for the ceremony at the Service Center, for the eligibility to be granted child care Center im Amtshaus), Schmiedgasse 26, Office of Civil Status and Citizenship (Bürger- benefits! In case of an unwanted pregnancy or in any of the Graz Service Centers ANONYMOUS BIRTH/BABY HATCH Innenamt, Referat Personenstands- und Staats- you can find advice and support at various (see also chapter “New in Graz”). Mothers of newborns who are not capable bürgerschaftswesen), at: Tel.: +43 316 872- counseling centers such as the Women’s Health Please, bring the following documents of living with their children and want to give 5171 Center (Frauengesundheitszentrum). See also with you: Birth certificate of the child, them away right after birth have two options: chapter “Help in Emergency Situations and filled-in residence registration form, ID- • The anonymous birth at the hospital. PREGNANCY Acute Crisis. “ card of the person registering the child. • To leave the child anonymously at a safe If pregnant and in employment, you have to • Certificate of citizenship: At the De- place: The baby hatch is located at the inform your employer about the pregnancy FOLLOWING THE BIRTH partment of Civil Status- and Citizenship outside wall of the General Hospital and the calculated date of birth. Eight weeks After the birth some official paperwork at the (Referat für Staatsbürgerschaftsange- (LKH), Auenbruggerplatz 18. The baby before and eight weeks after the birth of the respective authorities‘offices needs to be taken legenheiten), Tel.: +43 316 872-5185, receives immediate medical attention and child, you are obliged to take maternity lea- care of. The Civil Registry Office- Register of 5187, 5188. A legitimate child automati- care and goes to live with foster parents ve. For the protection of the mother, all work Birth offers you in this regard a unique service: cally gets the Austrian citizenship by as soon as possible. Info-Hotline: is prohibited during this time. For the health if you have given birth at the Graz General descent at birth, if at least one of his/her +43 800 83 83 83.

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MATERNITY ALLOWANCE, in the form of a negative tax will be paid to CHILD CARE BENEFITS you; this benefit is added automatically and During the four month period of obligatory does not need to be applied for. maternity leave, mothers are entitled to the Foto: iStockphoto © IvanJekic maternity allowance (Wochengeld). Parents REUSABLE DIAPERS‘ CHECK may place their applications for child care The Environment Department promotes the use allowance (Kinderbetreuungsgeld) on the day of washable baby diapers with the „Reusable OFFICE FOR SOCIAL BENEFITS FOR Details on the conditions for application and after the child’s birth at the earliest. Parents Diapers Check“ to the amount of 80 Euro per PEOPLE WITH DISABILITIES the documents necessary for the application may choose from five different options regar- child. Details at: Tel.: +43 316 872-4304. The Office for Social Benefits for People with process can be obtained at the Office for ding the child care benefits with 36 months Disabilities (Referat für Behindertenhilfe) is in Social Benefits for People with Disabilities. as the maximum possible period of receiving CHILD CARE charge of implementing the Styrian Law on those benefits. In order to be eligible for child Detailed information on child care offers can Disabilities in Graz (Steiermärkisches Behin- The tasks of the Office for Social Benefits care allowance, the prescribed Mother-Child- be found in the chapter “Children and Young dertengesetz-StBHG). The implementation for People with Disabilities are to determine Booklet medical examinations are required Adults.“ For information on school and voca- includes all processes from the application whether or not those who have placed an to be taken. Please, place your application tional education see chapter “Education.” to the notification of decisions on disability application to claim one or more services for child care allowance with your social claims as well as the payment of benefits to under the Law on Disabilities are eligible insurance provider. PLEASE NOTE: the service providers or directly to the people and if so to which extent and amount. The In Styria your child has to attend a child care with disabilities. proceedings are concluded by means of a FAMILY ALLOWANCE, facility in the last year before starting primary The services covered under the Law on decision. Depending o the service applied TAX REDUCTION FOR CHILDREN school. The attendance during the compulsory Disability include: for, the decision entitles the recipient to claim Irrespective of their amployment and income child care year is free of charge for the parents • Financial assistance for the purchase of parents have the right to family allowance up to a limit 30 hours of child care per week disabled aids and equipment Information for their children. The amount of the family (6 hours a day). For more information call • And/or cost reimbursement for medical allowance depends on the age of the child Tel. +43 316 877-2103. treatment, therapiesand remedies; Referat für Behindertenhilfe and the number of children in the family. For • Financial assistance for nursing care or Schmiedgasse 26, 8010 Graz children with handicaps an increased family PEOPLE WITH DISABILITIES educational services; +43 316 872-6432 allowance is paid in addition to the family The City of Graz and many services respecti- • Financial assistance for mobile care [email protected] allowance. Once your child turns 18, further vely take the needs of persons with handicaps services; payments of family allowance are granted very seriously and are committed to the best • Financial assistance for the care in a day Beauftragter der Stadt Graz für Menschen mit Behinderung only under certain conditions. Please, place possible support. care center for adults or assisted Mag. Wolfgang Palle your application for family allowance at (See also chapter “Non- Discrimination and living options; Herrengasse 3, 8010 Graz the respective tax office for your place of Participation.”) The contact point for persons • Financial assistance for mobile ­ +43 650 66 92 650 residence. In combination with the monthly with handicaps is located at the Department care services; [email protected] family allowance, a tax reduction for children of Social Affairs. • Financial monetary assistance.

42 43 V LIFE SITUATIONS & SOCIAL AFFAIRS

a service offered by a service provider, who This social intervention center of the organiz- in turn charges the Office for Social Benefits. ation ERfA offers support to people who are at risk from and/or affected by social and In certain cases there is the possibility of the economic exclusion. financial services being paid directly to the recipient, such as in financial subsidies or HELP IN DIFFICULT TIMES OF LIFE monetary payments. The brochure “Services People, who cannot afford the basic costs for people with disabilities” at graz.at answers of life through their own efforts, may place questions which have been posed to us time an application for financial support during and again over the past years as well as deals difficult life situations at the Social Welfare with tasks and services which are delivered Department in order to be able to satisfy by other authorities or institutions. the basic needs of everyday life as well as maintain their housing and living standard. Foto: iStockphoto © ozgurdonmaz TIP Federal Ministry of Economy, Family and Youth As of March1, 2011, the new Styrian Provincial affairs (Bundesministerium für Wirtschaft, Familie und Jugend) Law of Needs-Oriented Basic Social Security (Steiermärkische Mindestsicherungsgesetz- of electricity- and/or rent arrears in order to PROBATION SERVICE bmwfj.gv.at, help.gv.at StMSG), applies to a certain range of services prevent eviction; medical aid for people who Probation serves the purpose of helping men zweiundmehr.steiermark.at concerning the basic needs of life, housing are not insured under basic social security). and women on probation to reintegrate into and health insurance coverage in parallel The Office for Basic Social Security and Social society after their release from prison and EMPLOYMENT/UNEMPLOYMENT with the Law on Social Welfare. Welfare (Referat für Mindestsicherung und prevents them from further law-breaking and Detailed information on this topic can be found Sozialhilfe) of the Graz Welfare Department consequently serving additional prison terms. in the chapter “Work and Employment.“ At The needs-oriented basic social security bene- is responsible for implementing these two laws. In Austria the organization NEWSTART Styria this point we would like to present the orga- fits are paid twelve times a year. At graz.at you (NEUSTART) (see page 45) is in charge nization (Experience for All, see page 47) will find the so- called “Basic Social Security The staff members are at your service by phone of the probation service. Probation officers which offers employment and work integration Calculator” (Mindestsicherungs-Rechner), Monday through Friday from 8 AM to 12.30 support their clients in finding a job and/or especially to people who have little chances a tool to calculate and find out whether or PM, at +43 316 872-6313, 6368. a place to live, in their communication with of finding a job on the free labor market. not you are eligible for needs-oriented basic authorities and offices and most importantly Through special- and target group- oriented social security benefits. People who are not ADVISORY SERVICE FOR DEBTORS in their individual reintegration into society. assistance, through work schemes of being eligible for the benefits of basic social security The state-approved Graz Advisory Service paid by the hour and through transit workers may still be eligible for social welfare benefits. for Debtors offers help for self-help for the MEDICAL CARE FOR PERSONS NOT in assisted employment schemes the individual The voluntary services of the Law on Social regulation of debts. The counseling is con- COVERED BY HEALTH INSURANCE client’s chances of work (re-)integration are Welfare are open as well to those who get basic fidential and free of charge! Please, book Those who are not covered by health care increased. social security benefits (for instance payment an appointment beforehand (see page 45)! insurance, are still legally entitled to help and

44 45 V LIFE SITUATIONS & SOCIAL AFFAIRS

Information

to emergency care: Social Welfare covers the person to be dead and fill out the required Help at unemployment: Verein Erfa Help for not medically insured people: Exerzierplatzstraße 33, 8051 Graz Caritas Marienambulanz the costs of emergency medical care while forms “Report a Death- Death Certificate” as Mariengasse 24/Eingang Kleiststraße 73, +43 660 710 0710 those entitled to Needs-Oriented Basic Social well as a notification (Totenbeschauschein) for 8020 Graz office@ -graz.at Security are insured via the regional health the hospital admitting office and the funeral erfa-graz.at +43 316 80 15 351 insurance funds. In Graz the Caritas outpatient home. Until the doctor arrives no one should marienambulanz.caritas-steiermark.at clinic Marienambulanz offers medical care touch the dead person (please also do not Referat für Mindestsicherung und Sozialhilfe des Sozialamtes Notification of a death: free of charge to persons with or without change his/her clothes). The death has to be (new applications) BürgerInnenamt, Referat Standesamt health insurance who for personal reasons reported to the Service Center for Citizens Schmiedgasse 26, 3rd floor, Zi. 238 bis 241, Joanneumring 6, 4th floor, 8010 Graz (such as alcohol and/or substance abuse, (BürgerInnenamt), Civil Registry Office (Stan- 8010 Graz +43 316 872-5152 und 5153 etc.) cannot or do not wish to turn to the desamt) by the following work day. In most +43 316 872-6313, 6368 [email protected] [email protected] public health care system for help. cases the funeral home will take care of it. At Holding Graz Bestattung the funeral home of your choice you will get Sozialservicestelle des Landes Grazbachgasse 44-48, 8010 Graz HELP AND ASSISTANCE FOR information on all further required formalities Steiermark +43 316 887-2800 (24 hours) HOMELESS PEOPLE concerning the death. If someone dies in a Hofgasse12, 8010 Graz holding-graz.at/bestattung Detailed information can be found in the hospital or in a nursing home these institutions +43 800 20 10 10 PAX chapter “Help in Emergency Situations and will report the death to the authorities. At the Sozialministeriumservice Alte Poststraße 371, 8055 Graz Acute Crisis.“ Service Center for Citizens you will receive Landesstelle Steiermark +43 316 29 65 66 (24 hours) the death certificate which you will need Babenbergerstraße 35, 8020 Graz pax.at COMPENSATORY ALLOWANCE AND for all further formalities. A staff member +43 316 70 90 FINANCIAL ASSISTANCE TO THE of the Civil Registry Service will inform you bundessozialamt.gv.at Alpha Conrad-von-Hötzendorf-Straße 151, 8010 Graz COSTS OF NURSING CARE about which other documents you may need. Sozialtelefon des Bundesministeriums für Recipients of a low or minimum pension may In Graz there are several cemeteries of the +43 316 81 94 00 (24 hours) Arbeit, Soziales und Konsumentenschutz alpha-bestattungen.at have the right to a compensatory allowance, if Catholic Church, two cemeteries of the Protes- +43 800 20 16 11 the pension received is below the subsistence tant Church and one cemetery of the Jewish Bestattung Wolf Schuldnerberatung Graz Triester Straße 164, 8055 Graz level. All those who are in need of care to the Community. On the interdenominational ce- Annenstraße 47, 8020 Graz +43 316 26 66 66 extent of more than 60 hours monthly are, metery of the Holding Graz there is a burial +43 316 37 25 07 bestattung-wolf.com under certain conditions, eligible for care ground for Muslims. [email protected] schuldenberatung.at benefits. Please read the chapter “Senior Bestattung Pius Petersgasse 49, 8010 Graz Citizens” for more details. NEUSTART Steiermark Arche Noah 8-10, 8020 Graz +43 316 83 50 00 CASE OF DEATH +43 316 82 02 34 bestattung-pius.at [email protected] In the case of a death at home a doctor has to neustart.at be notified immediately who will then declare

46 47 VI CHILDREN & Monday through Friday from 7.30 AM to 6 about their problems and concerns or simply YOUNG ADULTS PM. Outside of these hours, please, call Tel.: get information on leisure time activities and +43 316 872-0 or call the next police station sports. at +43 316 888-0 in urgent cases. A Social worker of the Youth Welfare Department will RIGHTS AND OBLIGATIONS OF RIGHTS AND OBLIGATIONS OF Parents can get legal counseling and support call you back as soon as possible. CHILDREN AND YOUNG ADULTS ­PARENTS AND/OR LEGAL concerning these topics at the Youth Welfare (YOUTH PROTECTION) GUARDIANS (CUSTODY) Department. Youth Welfare sometimes also COUNSELING & SUPPORT In order to protect young people from danger, Child custody is defined as the parents’ and/ acts as legal guardian for the minor child, for FOR FAMILIES the Styrian Youth Protection Act was passed or legal guardians’ right and obligation to instance, in child support claims. Unaccom- The City of Graz offers a wide range of (Steiermärkische Jugendgesetz-StJG). Among educate and care for the underage child. panied minor foreigners (currently up to the services in order to help and support families many things it regulates curfew times: In the eyes of the law married parents have age of 16) and unaccompanied minor asylum in the areas of education, family life as well • Children up to the age of 14 years are joint child custody for their legitimate minor seekers (up to) the age of 18 are represented as with problems and in conflict resolution. allowed to go out unaccompanied by an­ children. If the parents are not married at by the Caritas on behalf of the Youth Welfare The aim is to support children and young adult care person from 5 AM to 9 PM; the date of birth of the child, the mother is Department in all matters concerning their adults and to include their strengths, resources • Adolescents from 14 to 16 years of age are automatically granted sole custody. But here asylum procedures and legal status. and possibilities in the respective support allowed to go out from 5 AM to 11 PM; the parents, regardless whether they are living Both parents have the duty of child support measure. The focus of the work and of all • for young adults from 16 years of age together or apart, can (at the registry after regardless of the outcome of the divorce pro- support measures is placed on the will and curfew times are no longer in place. the birth or at the resepctive court) apply for ceedings and the question of physical custody. the goals of all parties involved. According However, it is in the responisbility of the indi- joint custody in certain matters of the care, The parent who is the primary caretaker of to the Law on Youth Welfare, the task of vidual parents or legal guardians to decide education, legal representation or property the child renders his/her support duties in the the Youth Welfare Department is to support if and when their child may fully exploit the management regarding the child‘s rearing. everyday care of the child and is also entitled families in carrying out their duties and to curfew times under the Styrian Youth Pro- to family allowance. The other parent has to take adequate measures for the protection of tection Act. After a divorce the custody of both parents pay child support. The amount of the child children and adolescents, if they should be can be retained, if the parents agree on support payment depends on the age and at risk. When parents are separating or are Further age limits for smoking, drinking alco- which parent. If the parents fail to come to needs of the child as well as on the income getting a divorce, both parents can get (legal) hol, slot machines and other forms of gambling an agreement or in the case of a a parent of the parent required to pay child support. counseling and/or mediation. Children and applying sole custoday, the court can decide For further information on these topics contact adolescents, who no longer can or should on a provisional arrangement. The noncus- the information center of the Youth Welfare live with their parents, find a new home in Information todial parent has, in any case, the right to Department, Tel.: +43 316 872-3199. The assisted socio-educational shared flats or in personal contact with the child (visitation), the line is open Monday through Friday from family foster care. Amt für Jugend und Familie Kaiserfeldgasse 25, 8011 Graz right to information on all important matters 7.30 AM to 3 PM. Family Counseling Service Centers offer com- concerning the child and the right to voice prehensive support to parents of infants and +43 316 872-3199 his/her opinion on those issues. If the family Child Protection: Parents at risk of harming toddlers in all questions concerning education, familie.graz.at; kinder.graz.at court judges the parents unfit for custody of and/or hurting their child and those who nutrition, nursing and health care of their Verein ISOP the minor, the court may take their custodial know of children at risk or have questions children. School Social Work: School social Dreihackengasse 2, 8020 Graz rights away from them and award it to the on child protection, please, turn to the Youth workers of the organization ISOP offer help +43 316 76 46 46 grandparents, foster parents, a child welfare Welfare Department for help, counseling and and counseling for all at several schools in [email protected]; isop.at agency or another more capable person. information. Tel.: +43 316 872-3043, as well Graz. Children and young adults can talk

48 49 VI CHILDREN & YOUNG ADULTS

as well as certain entry bans and -limits are does not affect their immediate necessities of laid down in the Styrian Youth Protection Act. life in a negative way. Furthermore, young Apart from the rights and obligations of ado- adults are allowed to sign work contracts lescents, the Styrian Youth Protection Act for a summer job themselves. Different rules also regulates the responsibility of parents, apply in regards to contracts concerning legal guardians, business owners and event apprenticeships. organisers in regard to adolescents. More information on similar legal questions The consequences for adolescents of violations can be found at: kinderanwalt.at. against this law are measures such as counse- Foto: Lupi Spuma ling, group work, training, social community CHILD CARE- AND services. Fines up to a limit of 300€ may be CHILD EDUCATION FACILITIES imposed. An implementing decree for the Information on all municipal child care and meals and help promoting the development joint play of the various groups and ages is Styrian Youth Protection Act specifies which child education facilities as well as monetary of the children in their care. There are special possible and encouraged. measure or fine is to be imposed for which assistance to the costs of childcare can be information days for interested parents and delict. Under the same law fines are specified gotten free of charge at the ABI Service their children. KINDERGARTEN for adults who violate its provisions. Center. Individual counseling services are (FOR CHILDREN FROM AGES 3 TO 6): available in German and English. DAY CARE PARENTS: Attending a kindergarten promotes the de- RIGHTS AND OBLIGATIONS OF Children from age 0 to 15 can be cared for velopment of your child in many ways. Parents CHILDREN AND YOUNG ADULTS TEMPORARY CHILDCARE ­(BABYSITTER): in small groups by trained day care parents. are obligated by law to enroll their child (CIVIL LAW) For short-term child care on an hourly basis For children with special needs the trained in a child care facility of which most take Legal Capacity of Children: Children up to the there are offers in several districts of Graz MIKADO-Day Care Parents Service is availa- part in the municipal tariff system. such as age of 7 years may buy some small things such such as babysitter-pools and Rent-a-Grand- ble. The cost charged is based on the amount a kindergarten during the last year before as candy with their pocket money. Between ma/Grandpa Services. You can find more of time for the care provided. Depending on the child’s school age. This child care year the ages 7 to 14 children have a partial legal information in the brochure „Bildung findet your income level, you may apply for benefits. obligatory for all 5-year old children is free capacity. They may contract small transactions statt“ for download at graz.at. Please, call the „ABI-Service“ with any ques- of charge up to a care level of 30 hours a of day-to-day life such as buying a ticket at the tion you may have on day care services at week (6 hours per day). More informationen movie theaters. For larger purchases such as PLAYGROUPS: Tel. +43 316 872-4747. at: Tel. +43 316 877-7444. In Graz there buying electronics they need a legal guardian Playgroups are offered in several districts of are municipal child care facilities (list: kinder. to accompany them or at least his/her explicit Graz CHILDREN’S HOUSES (FOR CHILDREN graz.at – Kinderbildung und -betreuung) as consent. Between 14 and 18 years of age FROM AGES 1.5 TO 12): well as ca. 100 private child care facilities. young adults may already conclude certain DAY NURSERIES (CRECHES FOR CHILD- In three children’s houses in Graz toddlers, The cost charged is based on the income transactions themselves. Young adults may REN FROM AGES 0 TO 3): children of kindergarten- and school age level of the parents (social graduation); more decide themselves on what they spend their Public and private day nurseries (list: kinder- are cared for in one joint facility. Apart from and detailed information on this topic can pocket money or their income as long as this betreuung.graz.at offer day care including separate rooms for the respective age groups, be obtained, when you register your child.

50 51 VI CHILDREN & YOUNG ADULTS

CHILDREN WITH LEARNING CAFES (LERNCAFES) (FOR DEVELOPMENTAL DELAYS CHILDREN FROM AGES 6 TO 15): For children with delays in their develop- In the Graz districts of Lend, Gries and Eggen- ment, such as their motor-, language- and/or berg, the Caritas runs three Learning Cafes cognitive skills; handicaps; or unusual be- as after school care facilities free of charge. havior, there is integrative, additional care offered. Parents are offered counseling (on AFTER SCHOOL CARE FACILITIES (FOR education) while their children get individual CHILDREN FROM AGES 6 TO 15): care and support and the respective therapies. In Graz there are 8 municipal and private The additional care is free of charge. An ap- after school care facilities. The children and plication has to be placed with the Office for young adults attending these facilities are Social Benefits for People with Disabilities of encouraged and supported in independently the City of Graz. The Medical Service of the doing their homework. In addition the after Foto: Lupi Spuma Youth Welfare Department and the Center for school care facilities promote intercultural Special Needs Education provide information learning and integration of children with on school education options. special educational needs. The cost charged In addition, there are several child care is based on the income level of the parents Information facilities with integration groups as well as (social graduation). 4 remedial child care facilities for children Amt für Jugend und Familie Sozialamt, Referat für Behindertenhilfe with special needs. CHILDREN’S UNIVERSITY: Kaiserfeldgasse 25, 8010 Graz Schmiedgasse 26, 3rd floor, 8010 Graz In cooperation with the Graz universities, +43 316 872-3199 +43 316 872-6432 ALL-DAY SCHOOLS, AFTER SCHOOL CARE children of school age may attend workshops familie.graz.at; graz.at FACILITIES (FOR CHILDREN FROM AGES at the Children’s University in order to stimu- kinder.graz.at (Leben in Graz ‒ Gesundheit + Soziales) 6 TO 18): late and encourage the children’s interests in Caritas-Lerncafes IBOBB-Café in about 50 schools in Graz (primary schools, science and research. Great holiday workshop District Gries: Andräfoyer servicepoint for education and career new middleschools, schools for children with offers! kinderunigraz.at (next to the St. Andrä Church) +43 664 60 872-7445, 7446, 7447 special needs, secondary academic schools District Lend: Marienpfarre (Mariengasse 31) [email protected] and private schools) all-day school and/or TIP after school care facilities include a warm On the homepage of the Department for Families District Eggenberg: Pfarre Schutzengel ABI-Service Bildungsservicestelle of the Province of Styria zweiundmehr.steiermark. (Hauseggerstraße 72) Abteilung für Bildung und Integration lunch. Help with homework, tutoring lessons at you will find useful information on various +43 676 880 15 325 Keesgasse 6, 8010 Graz and creative leisure- and sport activities are issues. The Family- and Children Infocenter Styria, offered (list: graz.at – Bildung – Abteilung Karmeliterhof, Karmeliterplatz 2, offers personal Lerncafé Don Bosco +43 316 872-7474 counseling. Südbahnstraße 100, 8020 Graz [email protected] für Bildung und Integration). Tel.: +43 316 877-2222. graz.at/bildung-integration

52 53 VI CHILDREN & LEISURE TIME- , CULTURAL- AND shops and theatre for children from three to YOUNG ADULTS ­HOLIDAY EVENTS AND ACTIVITES twelve years. The „Next Liberty“ is a children‘s “Playable City“: Graz wants to design the city and youth theatre hall for a young audience, as an adventure area for children and young adults. Between spring and fall a great variety HEALTH CARE AND -PROMOTION of exciting leisure events such as Graffiti, the Information The health care provided by the doctors Skate-Mobile, (street-)soccer and theatre work- and therapists of the Medical Service of the Information shops as well as creative games with the „Graz Amt für Jugend und Familie, Referat Youth Welfare Department (Ärztlicher Dienst Mobile Games“ (Spielemobile) are offered at für Offene Kinder- und Jugendarbeit des Amtes für Jugend und Familie) includes public parks, housing estates and public play Kaiserfeldgasse 25, 8010 Graz Ärztlicher Dienst des Amtes für antenatal care and counselling for parents Jugend und Familie grounds around the city. Dates and events +43 316 872-3191 and medical care for babies and infants Keesgasse 6, 3rd floor, 8010 Graz can be checked online at graz.at/spielmobile [email protected] at medical counseling and care as well as jugend.graz.at +43 316 872-4622 early language development at 15 municipal [email protected] A list of all playgrounds in Graz can be found at: Kindermuseum „FRida & freD“ parents‘ counseling centers. holding-graz.at/spielplaetze.html. Friedrichgasse 34, 8010 Graz Offers for children of school age: When chil- Gesundheitsamt During all school vacations the Children’s Amtshaus, Schmiedgasse 26, 8010 Graz +43 316 872-7700 dren start schooling a comprehensive health Studio of the Youth Welfare Department [email protected] exam including sight and hearing tests is run +43 316 872-3202 and the Department of Sports offer a wide fridaundfred.at in the presence of the parents. Tests are run [email protected] variety of leisure activities for young people. graz.at/gesundheitsamt Next Liberty – ­ with children who are enrolled in elementary These and many more offers may be found theatre for young audience at an early age to find out if those children Schulzahnambulatorien der at: graz.at/ferienhits Kaiser-Josef-Platz 10 (next to the Opera are mature enough and ready for school. Abteilung für Bildung und Integration House at the foot of the “Lightsaber“-Statue), Nibelungengasse 18, 8010 Graz 8010 Graz Continuous health checks throughout schoo- Brucknerstraße 51, 8010 Graz At the Youth Welfare Department (Amt für ling at the municipal schools. In addition Wielandgasse 9, 8010 Graz Jugend und Familie), Office for Open Chil- +43 316 8000 medical counseling on healthy nutrition as well dren and Youth Care (Referat für Offene [email protected] +43 316 872-7025, 7035, 7455 nextliberty.com as sports- and exercise programmes aim at graz.at/bildung-integration Kinder- und Jugendarbeit) one can apply for promoting children‘s health. Vaccinations are financial support for the child’s participation LandesLudothek administered at the Department of Health. The Frauengesundheitszentrum in summer camps.The project „points4action“ Karmeliterplatz 2, 8010 Graz Joanneumring 3, 8010 Graz staff at the dental clincs of the School Depart- which aims at bringing together different +43 316 90 370 251 ment promote dental health with children of +43 316 83 79 98 generations, adults of the age group 14–18 [email protected] school age and offer counseling. Motivational [email protected] years spend (leisure-) time together with senior ludovico.at fgz.co.at sessions are offered for overanxious children. citizens. The participating adolescents earn Sportamt, Stadion Graz-Liebenau These offers are free of charge. Männerberatung Graz action points for their commitment which Stadionplatz 1 (1st floor), 8010 Graz Sexuality: Information and individual on sex Verein für Männer- und they, in turn, can exchange for movie the- Geschlechterthemen +43 316 872-7878 education and family planning are offered to Dietrichsteinplatz 15, 9th floor, 8010 Graz ater tickets and other leisure time activities. [email protected] young women e.g. at the Women‘s Health More information at points4action.at graz.at/sportamt Center (Frauengesundheitszentrum) and to +43 316 83 14 14 [email protected] Open hours: Monday through Thursday from young men at the Men’s Counseling Center maennerberatung.at The Children’s Museum „Frida & freD“ offers 8 AM to 2 PM, Friday from 8 AM to 12 AM Graz (Männerberatung). exhibitions, play and research areas, work-

54 55 VI CHILDREN & With a bicycle-rider’s license children from the license at 17 can be taken in the company of YOUNG ADULTS age of 10 years may ride their bicycle in real an authorized person who has had a driver’s road traffic (without adult escort); otherwise license for at least seven years. The exam may as of age 12 and older only. The license is not be taken until the 17th birthday. issued by the Department of Street Administra- and in the LandesLudothek a great variety of INTERCULTURAL YOUTH WORK tion of the City of Graz. The non-compulsory PUBLIC TRANSPORTATION board- and other games can be rented. The For all questions concerning family life, educa- theoretical cycling exam is held in fourth grade Application forms for public transportation city library (stadtbibliothek.graz.at) offers a tion and career opportunities or social and the primary school teachers. The practical passes are given to the pupils at school. Apart great variety of books and media especially cultural integration, interested young adults exam is held at the bicycle proficiency training from the subsidized bus passes there are other for children and young adults. with a migration background and their parents area in the main municipal park (Stadtpark). discounts such as for apprentices or children and even their teachers as well can turn to More information on this topic in German attending boarding school (see: verbundlinie. INTERCULTURAL, MOBILE AND the organization ISOP – Innovative Social and English languages at: radfahrtraining.at. at/tarif/302030/schueler_lehrlinge_mehr. AUTONOMOUS YOUTH WORK Projects for information and counseling. php). During the summer holidays children Youth Centers for children and adolescents SIDEWALKER (SCOOTER) under the age of 15 may use the Graz Lines from 13 to 19 years: In Graz there are 13 MOBILITY AND TRAFFIC The same rules apply as for bicycles. You free of charge; for other public transporta- youth centers. A list of all centers, their loca- Pedestrians: Teach your child the basic traffic may ride a sidewalker on streets, bicycle tion lines a special youth holiday ticket. ti- tions and offers can be found at: jugend.graz. rules at an early age. Try to assess at what routes and separate bicycle lanes, but not cket is available at a great discount price at/Jugendzentren. age your child can walk to school on his/her on sidewalks. (verbundlinie.at/slf/ferienticket.php). own. In order to make sure that your child YOUTH STREET WORK FOR YOUNG will be safe, walk the way to school together MOTOR BIKE RIDING ADULTS FROM 13 TO 21 YEARS and explain and discuss any potentially dan- Young adults from the age of 15 with a driver’s The team of street workers frequently does gerous spots. license category AM (former driver‘s license outreach work for young adults in the inner for moter bikes) may ride a motor bike at the city of Graz in order to connect with and MICRO-SCOOTER, SCOOTER, maximum speed of 45 km/h. In order to get support young people who are stressed and SKATEBOARD ETC. a driver’s license, a course in theory and may need someone to talk to or help for These are only allowed to be used in areas practical driving training at a driving school Information various reasons. At the drop-in youth center for pedestrians such as sidewalks, pedestrian have to be taken and the exam passed. The „Anlaufstelle“ at Jakominiplatz 1, young adults zones and play streets in residential areas. course can be started at the earliest six months Straßenamt Bauamtsgebäude, Europaplatz 20, find refuge, get something to eat, can take a Inline skates: These are allowed in areas for before the 15th birthday. 5th and 6th floor, 8020 Graz shower, wash their clothes, etc. pedestrians but also on bicycle routes and separate bicycle lanes. Passengers in a car: Children under the age +43 316 872-3601 [email protected] The drop-in shelter Anlaufstelle offers of 14 or with a height of less than 150 cm graz.at (Leben in Graz ‒ information and counseling, referrals to BICYCLE RIDING FROM 10 YEARS OF AGE have to be seated in a child’s seat adequate Verkehr und Parken) respective competent authorities and accom- the city of Graz assists children in learning to their height and weight. Logo – JUGEND.INFO! panies its clients to appointments (to other how to ride a bicycle as early as from the age Karmeliterplatz 2, 8010 Graz counseling centers or to the police). of kindergarten. However, children younger DRIVING FROM THE AGE OF 17 YEARS than 10 years may ride their bicycles on pu- It is already possible at the age of 15 ½ to +43 316 90 370 90 [email protected] Contact at: Tel+43 316 80 15-470 or online blic roads and places only in the company of start basic driving lessons at a driving school. logo.at at: jugendstreetwork.caritas-steiermark.at persons who are 16 years and older. The practical driving lessons for the driver‘s

56 57 VII compulsory schooling attend this one year opt for their child to attend an integrated class EDUCATION polytechnic school where they are educated (Integrationsklasse) within a regular school. as well as prepared and qualified for a future Depending on the individual needs of the vocational training. child, he/she may be additionally assisted by a nursing and/or auxiliary service. Some schools COMPULSORY SCHOOLING primary school, after having finished 4th grade, UPPER GRADES SECONDARY ACADEMIC have already made construction modifications (FOR CHILDREN 6-15 YEARS, there are several options regarding secondary AND -VOCATIONAL SCHOOLS to be barrier-free. There are several schools 1ST THROUGH 9TH GRADE) school education. For more information see page 60! for blind or visually impaired pupils as well School attendance in Austria is compulsory for as for deaf or hearing impaired pupils. More all children ages 6 through 15. The school year NEW MIDDLE SCHOOL MOTHER TONGUE TEACHING information at the Department of Education always starts in September. It is the responsi- (FOR CHILDREN 10-14 YEARS, Pupils with a first language other than German and Integration and/or the Centers for Spe- bility of the parents to see that their children 5TH THROUGH 8TH GRADE) may study their first language as an elective cial Needs Education (Sonderpädagogische attend school. Those who fail to send their There are more than 20 public and private school subject. Participation in these classes Zentren). children to school can be fined. New Middle Schools (NMS) in Graz. The is voluntary and free of charge, but we recom- NMS aims at providing general education, mend that pupils take advantage of this option. RELIGIOUS EDUCATION PRIMARY SCHOOL as well as preparing pupils for working life or In this way language skills imparted at home In Austria religious education is taught by tea- (FOR CHILDREN 6-10 YEARS, intermediate and higher-level secondary educa- can be reinforced. A good knowledge of one’s chers from the respective religious communities 1ST THROUGH 4TH GRADE) tion. For pupils with special talents, there are first language is the basis for acquiring further as a subject in schools. The parents (as well as Parents generally have to enroll their child special focus schools. The NMS are committed (foreign) language skills and can have a posi- the pupils themselves as of age 14) have the in the school nearest to their residence nine to providing equal educational opportunities tive impact on the overall school performance right to sign the pupil off this school subject. months before the start of the new school year. for all pupils at the level of the curriculum of of your child. Currently several schools offer the Should parents choose a school at another an academic secondary school. Depending following language classes in the framework location, they need to ask permission from on the individual school performance, after of mother tongue teaching: Albanian, Arabic, the Department of Education and Integration 8th grade the pupils get a school leaving Bosnian/Croatian/Serbian, Chechen, Chinese, (Abteilung für Bildung und Integration). Parents certificate of either the Secondary General French, Persian, Polish, Portugese, Romanian, and/or legal guardians of school age children School or of an Academic Secondary School Russian and Turkish. For more information on Information will receive a letter from the Department of Providing General Education. this service, please turn to the Department of Education and Integration requesting them to Education and Integration and/or to the school ABI-Service have their children registered in school. There PRE-VOCATIONAL SCHOOL your child attends. At: bmukk.gv.at/schulen/ Keesgasse 6, 8011 Graz are more than 50 public and private primary (POLYTECHNIC SCHOOL, unterricht/muttersprachlicher-unterricht you schools in Graz (list at: lsr-stmk.gv.at ‒ Schul- 15 YEARS, 9TH GRADE) will find valuable information in German and +43 316 872–7474 [email protected] führer). Children of school age who are not The pre-vocational school in Herrgottwiesgasse some other languages. graz.at/bildung-integration yet mature enough to start 1st grade have to 160c comprises of two classes of the New attend a year of preschool. The preschool Middle School Webling, is the 9th grade for SCHOOLS FOR CHILDREN WITH ZIS Sprachheilschule year counts as a school year in regard to pupils who have successfully completed the SPECIAL NEEDS Brockmanngasse 119, 8010 Graz compulsory schooling. Preschool classes are 8th grade and rounds up the nine years of For handicapped children with special educa- offered at every primary school. For questions, compulsory schooling. Generally, pupils who tional needs there are various and special +43 316 872–6725 oder +43 664 60 872–6725 please turn to the Department of Education and want to start working and/or learn a profession educational options. Apart from attending a spz.at Integration. Once your child has completed by doing an apprenticeship immediately after special needs school, the parents may also

58 59 VII nuation of education and high drop-out rates. with a certain grade point average or a EDUCATION With the start of the school year 2016/2017 lower grade academic secondary school. the first cohort of the age group in question, There are various types and school bran- that is all young adults up to the age of 18 ches which focus on different areas. For who have completed compulsory schooling pupils with special talents there are special BEYOND COMPULSORY pupils with a first language other than German and are permanently residing in Austria are education schemes. SCHOOLING as well as for their parents, teachers and all affected by this new measure. Information There are many services in Graz which offer schools on problems related to school and on on the new measure and will be shared by VOCATIONAL EDUCATION career counseling and information on possibi- further vocational training and higher school means of an accompanying youth counseling UPPER GRADES SECONDARY lities of vocational training as well as counse- education. Last but not least help and support to the target group itself and to parents and VOCATIONAL SCHOOLS ling on higher education beyond secondary for “newcomers” in finding adequate German legal guardians respectively. The vocational schools (Fachschulen) impart school: the IBOBB Café (Career- and Education courses are offered. comprehensive know-how in a specific profes- Counseling, Information and Orientation) or ACQUIRING A HIGH sion and field of expertise to their pupils and the Careers Information Center (Berufsinfor- EDUCATION UP TO THE AGE OF 18 SCHOOL DIPLOMA finish with a final examination after three and mationszentrum-BIZ). Education up to the age of 18 is an initiative ACADEMIC SECONDARY SCHOOLS four years respectively. The five years Upper of the Austrian Federal Government. It aims PROVIDING GENERAL EDUCATION-HIGH Grades Secondary Vocational Schools offer The School Psychology and Career Counseling at promoting qualification and training for all SCHOOL (AHS, 10–18/19 YEARS, complete vocational education that qualifies Service of the Department of Education of the young adults beyond compulsory schooling 5TH TO 12TH/13TH GRADE) pupils for higher-level occupations in the res- Styrian School Board offers counseling for age and in this way prevents early disconti- The objective of AHS schools is to impart pective profession and field of expertise. Pupils comprehensive, in-depth general education. graduate in a diploma examination which also The final examination is called „Matura“ and is the entry qualification for universities. Depen- Information entitles pupils to the access to higher education ding on the field of expertise there are several such as university of colleges. To be admitted options: Technical upper grades secondary Berufsinformationszentrum (BIZ) Koordinierungsstelle Steiermark to AHS pupils must have successfully comple- schools for engineering, arts and crafts; other AusBildung bis 18 Neutorgasse 46, 8010 Graz ted elementary school with good grades. If upper grades secondary vocational schools, (incl. Übergang Schule-Beruf) +43 316 70 82 803 Team Styria Werkstätten GmbH applicants have lower grades, they have to upper grades secondary schools for business ams.at Radetzkystraße 31, Tür 1, EG, 8010 Graz take an entrance exam. There are several forms administration and business schools; upper gra- of academic secondary schools to choose des secondary schools for social and services Landesschulrat für Steiermark +43 664 80 295-6001 Körblergasse 23, Postfach 663, 8011 Graz [email protected] from: General Secondary Academic School industries, secondary upper grades training (Gymnasium), Secondary Academic School schools for nursery school teachers and social +43 50 24 83 45 Stadtbibliothek (Realgymnasium) and Secondary Academic pedagogy as well as upper grades secondary [email protected] Kernstockgasse 2, 8020 Graz lsr-stmk.gv.at School (Wirtschaftskundliches Realgymnasi- schools for agriculture and forestry. For more in- +43 316 872-4970 um) (List: ahs-stmk.at/cms). formation see Regional Styrian School Board at­ IBOBB-Café – Information, Beratung, +43 316 872-4969 lsr-stmk.gv.at Orientierung für Bildung und Beruf Stadtbibliothekshotline: +43 316 872-800 Keesgasse 6, 8010 Graz [email protected] UPPER GRADES SECONDARY stadtbibliotek.graz.at ACADEMIC SCHOOL (14–18/19 YEARS, APPRENTICESHIP +43 664 60 872 -7445, -7446, -7447 9TH TO 12TH/ 13TH GRADE) [email protected] An apprenticeship (lasting three to four lsr-stmk.gv.at This school can be attended by pupils who years) can be done immediately after have completed either a New Middle School the completed compulsory education.

60 61 VII EDUCATION

At berufskompass.at pupils will find a list of ving qualification are offered. Information recommendations for professions that require on educational providers and training offers an apprenticeship. Further information on the can be obtained at the Education Network rights and obligations of apprentices can be Styria (Bildungsnetzwerk Steiermark) at found at: menschen.steiermark.at bildungsnetzwerk-stmk.at

Doing an apprenticeship includes attending COMPLETING AN APPRENTICESHIP Foto: Lupi Spuma the public vocational school as part of the There are possibilites of completing an training and taking the final exam for appren- incomplete apprecenticeship. For those tices (Lehrabschlussprüfung-LAP). Once the 18 years and older and posessing the neces- EXTERNAL EXAMS The application for an external exam should apprenticeship is concluded, there are several sary vocational skills (acqired in at least By taking external exams one can obtain a be placed with the headmaster’s office of the options for further vocational education such 2 years of work experience as a general school-leaving certificate or certificates for respective school. as attending foreman training institutes or rule) it is possible to take the final exam for certain school subjects of a grade without vocational colleges, taking the examination apprentices. actually having attended the class/school. PROFESSIONAL QUALIFICATIONS EXAM for a master craftsman’s certificate or the At several institutions in Graz, such as evening vocational matriculation exam. schools, one can first take courses and then Information Information take the professional qualifications exam

ADULT EDUCATION THE FOLLOWING ADULT EDUCATION CENTERS equivivalent to a high school diploma. There are several possibilities for adults to OFFER HIGHER QUALIFICATION- AND/OR bit – best in training VARIOUS FURTHER TRAINING COURSES: obtain basic education, secondary and hig- Kärntner Straße 311, 8054 Graz HIGHER EDUCATION ENTRANCE EXAM her educational qualifications such as a high ISOP Innovative Sozialprojekte GmbH This qualification is an option for those who Dreihackengasse 2, 8020 Graz +43 316 28 55 50 0 school diploma. [email protected] have not acquired a high school diploma but +43 316 76 46 46 bitonline.com would still like to go to university. [email protected]; isop.at BASIC EDUCATION Volkshochschule Steiermark (VHS) At the organization ISOP adults can improve their BFI – Berufsförderungsinstitut Hans-Resel-Gasse 6, 8020 Graz SCHOOLS FOR PEOPLE IN EMPLOYMENT reading and writing skills and/or refresh basic Mariengasse 24, Paula-Wallisch-Straße 8, In these school employees and/or all those Eggenberger Allee 15 +43 5 77 99 50 00 skills or obtain computer skills free of charge. [email protected] who have completed their (vocational) educa- +43 057 2270-0 vhsstmk.at tion may acquire further education and the BASIC EDUCATION AND bfi-stmk.at respective qualifications parallel to their jobs Urania Steiermark SCHOOL-LEAVING QUALIFICATION in evening classes. Requirements: at least 17 Bildungs Netzwerk Steiermark Burggasse 4, 2nd floor, 8010 Graz The promotion of basic education and school- Niesenbergergasse 59, 8010 years of age, completion of the 8th grade, in leaving qualification is of great importance. +43 316 82 56 88 0 employment or completed vocational training. [email protected] Therefore various basic education trainings +43 316 82 13 73 Many secondary vocational schools as well as [email protected] urania.at and possibilities of obtaining a school lea- colleges can be attended in evening classes.

62 63 VII EDUCATION

UNIVERSITY STUDIES have to be taken. In other studies there are UNIVERSITIES OF APPLIED SCIENCES (FH): entrance exams and/or -restrictions. The Universities of Applied Sciences provi- There are specific admission requirements for de practical higher education for the eco- international students (See: oehunigraz.at). Foto: Robert Frankl nomy and technology and are committed Get personal counseling on all question rela- to enhancing the valorization, innovation ted to admission requirements at the AAI Graz and development of companies. The two and at the Office for International Relations ADULT EDUCATION LIBRARIES Graz universities of applied sciences FH of the KF- Uni Graz)and also requirements There are many adult education centers The various and many public and scientific Joanneum (fh-joanneum.at) and Campus02 concerning German proficiency skills. More for further trainings and higher qualifica- libraries in Graz contribute to education. The (campus02.at) offer more than 50 Bachelor information at the Austrian National Student tion. Their various offers range from ran- Municipal Library (Stadtbibliothek) at: stadt- and Master programs as well as university Union (ÖH). For all those who move to Graz ge from cooking to language courses to bibliothek.graz.at as part of the Department diploma courses. to study, there is useful information on the complex vocational further training courses. of Culture of the City of Graz with its main Graz homepage at. A list of all institutions as well as an over- library „Zanklhof“ and the Media Library More information on the admission require- view of all courses offered can be found at (Mediathek), six branch libraries and the ments and processes as well as on the study TEACHER TRAINING COLLEGES weiterbildung.steiermark.at and at „Bookmobile“ as a mobile library offer a conditions may be obtained at the universities’ Teacher Training Colleges train teachers for bildungsnetzwerk-stmk.at great variety of books, magazines, audio hotlines of student counseling services. the elementary and secondary school level. The organization ZEBRA is training migrants books, movies and music CDs. There is a There are: The Teacher Training College Styria to become educational guides. The Contact good selection of books in foreign languages UNIVERSITIES (Pädagogische Hochschule Steiermark) (phst. Point AST offers multi-lingual counseling on for children and adults alike as well as multi- There are different types of studies and de- at) and the Catholic Church affiliated Teacher the recognition of qualifications and compe- media German and other foreign language grees: Bachelor-, Master- and Doctorate Training College of the diocese Graz-Seckau tences acquired abroad (zebra.or.at). learning programs. In addition, the library studies. There are four universities in Graz: (kphgraz.at). of the Province of Styria, the library of the • The Karl-Franzens-University with six LANGUAGE COURSES – GERMAN Chamber of Labor and the libraries of the faculties (uni-graz.at), RECOGNITION OF EDUCATIONAL QUALI- Good German skills are essential for being Graz universities are valuable and important • The Technical University with seven FICATIONS (ACADEMIC ACCREDITATION) able to communicate in your private and centers of education and further education. faculties (tugraz.at), Academic qualifications of school-, univer- professional settings as well as in the contact • The Medical University sity- and vocational education which were with authorities and institutions. MUSEUMS (meduni-graz.at), obtained abroad have to be officially recogni- Non-EU citizens who are living in Graz, have Museums and exhibitions as well contribute • The University for Music and Dramatic zed in an academic accreditation procedure to provide proof of their German proficiency to education (Please, read more in chapter Arts (kug.ac.at). in Austria. This procedure requires a lot of in the framework of the Integration Agreement “Arts and Culture”). documents to be presented (in translation). (Integrationsvereinbarung) in order to be TIP For all studies the high school leaving certifi- Often some additional exams have to be taken allowed further residence in Austria For more More on the library services at: cate (Matura) is a university entrance requi- in order to obtain academic accreditation. information on this topic, please, read the graz.at/cms/beitrag/10034529/606953 rement. In some studies additional exams More information in the chapter “Work”. chapter “Integration & Migration.”

64 65 VIII HEALTH CARE

In Graz, there is a closely-knit network of your job and become unemployed, you remain medical doctors of all specialties, pharma- health insured under the Public Employment cies, hospitals and therapists. The state of the Service (AMS). Your profession determines Foto: iStockphoto © sturti art medical care for the citizens of Graz is under which health insurance fund you are guaranteed 24 hours and meets the highest insured. Gainfully employed people in Graz, quality criteria. that is salaried workers and employees, are ge- get a Health Insurance Card, if their asylum Saturday, Sunday and Holiday 24 hours on nerally insured at the Styrian Regional Health application is ongoing and they have been duty. Address: Marburger Kai 51, 8010 Graz, HEALTH INSURANCE Insurance Fund. In Austria 99.5 percent of the accepted in the system of Federal Basic Care. Tel. +43 316 71 92 01 emergency call 141. In Austria there is a system of compulsory population is covered by health insurance. In Social Security: Your employer is required by case you do not have health insurance or are PRESCRIPTION CHARGE EMERGENCY DOCTOR/ law to register you with the Social Security In- not insured under somebody else’s insuran- Most medical services in Austria are free of AMBULANCE stitution (Sozialversicherung) before you start ce; such as spouse or parent, you may buy charge for those covered by health insurance. In all acutely life- threatening situations the work (you will get a copy of the registration a private health insurance. You simply can If your doctor prescribes medication (and citizens of Graz may to turn to the team of from your employer). Social Security covers place an application at the Styrian Regional gives you the prescription to be filled at the doctors of the emergency doctor system/ Health-, Accident-, and Pension insurance Health Insurance Fund (GKK). There may be pharmacy), you will have to pay a fee for it ambulance service for help. In such cases and entitles you to use all medical services a waiting period of up to six months required at the pharmacy. This charge currently is at don’t hesitate to call Tel. 144 (the emergency covered under the health insurance. before you can receive insurance benefits. 6.10 Euro (as of Jan.1, 2019). Persons and ambulance and the Red Cross respectively)! If, however, you earn less than 425,70 Euro For detailed information and counseling on families with a low income and those who More information on the medical emergency monthly (as of 1.1.2017), you are employed all insurance issues, please turn to the Styri- have to take a lot of medication over long service and the list of doctors on duty are only marginally (geringfügig). In this case you an Regional Health Insurance Fund. Further periods of time may be exempt from paying available at the Medical Association of Styria. are only covered by accident insurance. You information at sozialversicherung.at. the prescription charge. If your expenses for can, however, opt for a private health insuran- prescription charges amount to more than 2 PHARMACIES ce at reduced insurance contributions which HEALTH INSURANCE CARD (E-CARD) percent of your net annual income, you are The opening hours of the pharmacies in Graz you can apply for at your Regional Health Your insurance provider will issue a Health automatically exempt from paying the prescrip- are Monday through Friday from 8AM to Insurance Fund (Gebietskrankenkasse).When Insurance Card (E-Card) which basically is tion charge. You can get more information on 6PM and on Saturday from 8AM to 12AM or registering for social security for the first time, your health insurance certificate in a cre- this topic at the Regional Health Insurance 1PM. At night, on weekends and on holidays you will get a social security number which dit-card format. You need to present the Health Fund (GKK), Tel.: +43 316 8035-0. there is an emergency service of pharmacies you will need again and again (It would be Insurance Card at every visit to the doctor, the on duty. (You will have to pay an additional to your benefit to memorize it.) health insurance or the hospital. If you don’t MEDICAL EMERGENCY SERVICE/ charge for this service). The information on The social security contributions are auto- have the Health Insurance Card with you, DOCTOR ON DUTY which pharmacy is currently on duty is posted matically deducted from your salary/wage. you may have to deposit a certain amount For medical attention outside of doctors’ at every pharmacy, in the local newspapers Your family (spouse and/or your children) can of money. On your Health Insurance Card opening hours, there is the medical emergency or on the internet at apothekenindex.at or at be insured under your insurance (mostly for only your personal data: name and social service. The doctor on duty makes house calls, apotheker.or.at. Emergency service for the free or at a reduced price). In case you lose security number are stored. Asylum seekers too: Monday to Friday from 7PM to 7AM, respective pharmacy on duty at Tel. 14 55.

66 67 VIII HEALTH CARE

Information DEPARTMENT OF HEALTH CARE OF THE CITY OF GRAZ Emergency Ambulance The Department for Health Care of the City Notruf 144 of Graz offers vaccination services free of Emergency Doctor on Duty charge for children. The department supports 141 the Province of Styria in its immunization efforts Ärztenotdienst (FSME/Influenza) for adults (charcheable), Marburger Kai 51, 8010 Graz offers pre-natal classes as well as classes on 141 diet- counseling and many other services. Monday through Friday from 7 PM to 7AM, Saturdays, Sundays and Holidays MARIENAMBULANZ: MEDICAL 24 hours on duty. Foto: iStockphoto © sturti CARE FOR THOSE WITHOUT Vergiftungs-Notruf ­INSURANCE COVERAGE +43 1 40 64 343 Even if you are not covered by health insuran- Information ce, you still are legally entitled to medical Kinderärztlicher mobiler Notdienst +43 316 69 15 12 care in case of illness. Social Welfare covers Landeskrankenhaus Gesundheitsamt der Stadt Graz the costs of emergency medical care while Baby-Hotline LKH Graz Graz-West Amtshaus, Schmiedgasse 26, 2. Stock, those entitled to Needs-Oriented Basic Social +43 316 385-7450 Göstinger Straße 22, 8020 Graz 8010 Graz

Security are insured via the regional health Zahnärztlicher Notdienst LKH Graz +43 316 5466-0 [email protected] insurance funds. The Caritas Outpatient Clinic +43 316 385-2248 graz.at Marienambulanz offers easy access medical Unfallkrankenhaus Graz Marienambulanz Göstinger Straße 24, 8020 Graz Allgemeine Auskünfte care free of charge to women and men who Mariengasse 24 / Eingang Kleiststr. 73 +43 316 872-3202 are not covered by health insurance and 8020 Graz +43 316 505-0 also for those covered by health insurance Impfauskunft/Impfstelle +43 316 80 15 351 Steiermärkische +43 316 872-3222 who for different reasons (such as alcohol [email protected] Gebietskrankenkasse and/or substance abuse and –addiction) do marienambulanz.caritas-steiermark.at Josef-Pongratz-Platz 1, 8010 Graz Open hours: Monday to Friday from not wish to use services of the public health 8 AM to 1 PM Landeskrankenhaus- +43 316 8035-0 care system. Universitätsklinik (LKH) [email protected] Ärztekammer für Steiermark Auenbrugger Platz 1, 8036 Graz stgkk.at Kaiserfeldgasse 29, 8010 Graz TIP +43 316 8044-0 In case of illness: Please, turn to your general +43 316 385-0 [email protected] practitioner as a first step and not immediately to aekstmk.or.at the emergency clinics of the Graz hospitals!

68 69 IX INTEGRATION & • Settlement permit: limited settlement, RENEWAL OF A RESIDENCE TITEL MIGRATION limited access to the labor market In order to renew the residence title, one has • Settlement permit – excluding work: to place an application of renewal BEFORE limited settlement, no access to the labor the expiration date of the former residence title market. at the respective authority. For those who are For women and men who do not hold the of time exceeding three months, if they meet • Settlement permit – family member: living in Graz this would be the Department Austrian citizenship, but would like to stay in certain criteria (such as being married, being limited settlement, no access to the labor 3 of the Styrian Government. Austria for a longer period of time, there are registered partners, being direct relatives). For market. numerous regulations concerning their stay as more information, please, turn to the Department • Family member: limited settlement, unlimi- Attention! Never place your application late well as residence status. 3 of the Styrian Government. ted access to the labor market because it will be treated as an initial appli- cation! Residence permits are at first renewed CITIZENS OF EEA-COUNTRIES AND THIRD-COUNTRY NATIONALS RESIDENCE TITLES FOR UNLIMITED for the period of one year. SWITZERLAND Citizens of so called third countries (Non-Mem- ­SETTLEMENT: EEA- European Economic Area: All member ber States of the EU and the EEA respectively) • Permanent Residence– EEA: unlimited CHANGE OF RESIDENCE PURPOSE states of the European Union as well as Iceland, and wish to stay in Austria for a period of time settlement, unlimited access to the labor Residence permits are granted for a certain Liechtenstein and Norway. EEA- and Swiss longer than six months need a legal residence market purpose (such as work). If you want to change citizens are allowed to stay in Austria for a title. The Aliens’ Police Act (Fremdenpolizeige- the purpose of your residence, you have to period of time exceeding three month, if they are setz) applies for a stay of up to six months. For INITIAL APPLICATION inform the relevant authority about it (Depart- • Employed or self- employed in Austria or a longer stay than six months, the new Austrian The initial application for a residence title has ment 3 of the Styrian Government. • Have sufficient financial means to support Law on Residence and Settlement of Foreigners to be placed from abroad prior to entry into themselves and their family members and (Niederlassungs- und Aufenthaltsgesetz NAG) Austria. You must apply for this in person at SETTLEMENT PERMIT FOR have health insurance coverage. applies. the Austrian representation agency in charge, ­NEWBORN INFANTS If EEA- or Swiss citizens are staying in Austria such as embassies or general consulates of the Newborns, who are not Austrian citizens, are for a period of time exceeding three months, RESIDENCE TITLES country where you, the prospective immigrant, not subject to visa requirements for the first six they have to register their legal residency with There are different types of residence permits, live. In order to be granted a residence title, months of their lives. This means that during the respective authority in charge of residence which entitle their holder to a limited or an certain requirements have to be met (specific this period they require neither entry nor re- permits (application for a confirmation of re- unlimited settlement in Austria. income levels, health insurance, a place to sidence titles to be able to reside legally in gistration; “Anmeldebescheinigung”). In Graz live, etc.). the federal territory of Austria, provided that that would be the Department 3 of the Styrian RESIDENCE TITLES FOR A At the end of the application process, appli- their mother or another person who is solely Government within four months of the date of LIMITED SETTLEMENT cants receive a short-term stay- or travel visa responsible for their care and upbringing holds their arrival in Austria (see info-box on page 69) • Temporary residence permit: temporary in order to be able to enter Austria where After five years of permanent and legal residence and limited residence they then receive the residence title. Limited Information in Austria, EEA- and Swiss citizens are eligible to • Red-White-Red-Card: limited settlement, residence titles are generally granted for a apply for a permanent residence confirmation limited access to the labor market period of twelve months starting with the date Steiermärkische Landesregierung, Abteilung 3 – Verfassung und Inneres (Bescheinigung des Daueraufenthalts) with • Red-White-Red-Card plus: limited settle- of issuance. Some groups of people may also Paulustorgasse 4, 8010 Graz the Department 3 of the Styrian Government. ment, unlimited access to the labor market place the initial application for a residence EEA- or Swiss citizens who are family members • Blue Card EU: limited settlement, title in Austria, for instance family members of +43 316 877–2084 [email protected] of EEA- or Swiss citizens legally living in Austria limited access to the labor market for ­ Austrian citizens or individuals not subject to verwaltung.steiermark.at also have the right to stay in Austria for a period a period of 12 months a visa requirement during their visa-free stay.

70 71 IX INTEGRATION & MIGRATION

a valid residence title for Austria. If the mother In order to protect his/her right to settlement, does not hold a valid residence title in Aus- the family member is advised to inform the tria, initial applications for a residence title respective authority immediately, if any of must be placed for the mother and the child the stated situations applies. More infor- from abroad. mation at the Austrian Federal Ministry of the Interior on phone at the hotline +43 1 SETTLEMENT PERMIT FOR FAMILY 531 26 35 57, or online at bmi.gv.at and at MEMBERS OF PERMIT HOLDERS help.gv.at. Family members who want to join parents, spouses or civil partners who are already GERMAN LANGUAGE SKILLS living and working in Austria can apply for ­BEFORE IMMIGRATION a settlement permit which is derived from the Third country nationals have to start learning family member already in Austria. If the ori- German before their arrival. Language skills ginal family member loses his/her settlement have to be at the very basic level A1; com- permit within the first five years of parents, munication in German at a very basic level is spouse or civil partner coming to Austria, possible. This means that third-country natio- the derived right to settlement of the family nals have to account for basic skills of German member expires as well. This, however, can as early as in the initial application of the first be prevented if the family member is capable residence title. Migrants may take one of the Foto: iStockphoto © Rawpixel on his/her own to fulfill the requirements for officially recognized language diplomas at A1 granting his/her settlement permit. level at a recognized language learning institu- te in their home country (See also Integration before immigration in the application phase and subsidies, please, turn to the Integration THE RIGHT OF SETTLEMENT DOES Agreement). The diploma has to be current of the first residence permit; this, however, is Centre of the Austrian Integration Fund-ÖIF NOT TERMINATE, IF … (not older than one year) when applying. not part of the Integration Agreement. The (integrationsfonds.at). Family members do not lose the right to settle- integration agreement consists of two modules. ment based on the termination of the purpose THE INTEGRATION AGREEMENT In the module 1 the so called obligatory A2 of residence, if any of the following situations The Integration Agreement (Integrationsverein- level of German language skills has to be Information applies: barung-IV) serves the purpose of promoting acquired within two years of the first issuance • The death of the spouse or the parent the integration of migrants (German language of the residence title. In the module 2 you Integrationsreferat der Stadt Graz Keesgasse 6, 8010 Graz • A divorce on the grounds of the prevai- acquisition) from so-called third countries (and acquire German skills of the B1 level. ling fault of the other spouse. not from EU/EEA Member States nor Swiss This is a requirement for a permanent right +43 316 872-7481 • Important reasons which should be consi- nationals) who have settled permanently and of residence (Daueraufenthaltsrecht) and [email protected] graz.at/integration dered (for instance if the family member is rightfully in Austria. Proof of a basic level of an eventual granting of Austrian citizenship. graz.at/menschenrechte a victim of domestic violence). German skills (A1) has to be presented even For counseling on language course offers

72 73 IX INTEGRATION & MIGRATION

THE LAW ON INTEGRATION projects through grant applications. The “In- The passing of the new Law on Integration is tegration Strategy” that was adopted by the still ongoing at the date of the publication of City Council in 2015 serves as the program- this brochure. In the Austrian Law on Integration matic foundation of all measures and projects the expansion of German Language and Value concerning integration in our city. Courses will firmly be anchored. In addition an “Integration Contract” and a “Declaration of FOCAL AREAS OF THE honor” concerning defined values as well as INTEGRATION OFFICE severe penalties applicable to breaches of the The city of Graz recognizes integration as a Integration Contract will be part of the new Law cross-sectional task which affects nearly all on Integration. The current Austrian government areas of the city’s administration. The Integ- program also mentions the implementation of ration Office therefore serves as the interde- an obligatory “Integration Year”. For updates partmental coordination unit for the topics of on any developments concerning the Law integration and inclusion. In this function it on Integration and its effects, please, check supports and counsels municipal departments the internet and/or contact the Integration and institutions, as well as other organizations Centre of the Austrian Integration Fund-ÖIF in the areas immigration, integration and in- (integrationsfonds.at). tercultural exchange. A further task of the Integration Office is to point out weaknesses THE INTEGRATION OFFICE OF THE and gaps in the current system. Foto: iStockphoto © kali9 CITY OF GRAZ The Integration Office of the city of Graz has TASKS OF THE been established on November 3, 2005. It INTEGRATION OFFICE • Networking between existing services GERMAN LANGUAGE COURSES aims at promoting Integration and participation • Implementation of the Integration of the city of Graz. IN GRAZ of all Graz residents. The Integration Office Strategy of the City of Graz. • Initiating measures and projects in the STARTING POINT GERMAN (STARTPUNKT coordinates and implements respective integ- • Support of the intercultural opening and field of migration and integration. DEUTSCH) helps you to find the course offer ration measures. It promotes the cultural and orientation of the municipal administration • Active public relations function through which is right for you taking into account your social diversity of our city and its residents. As a through counseling, events, further qua- publication of information material and personal wishes and needs such as being close key issue on its agenda, the Integration Office lification offers and inter-departmental expert papers, participation in networ- to where you live, corresponding to your working actively supports the intercultural opening of the cooperation projects. king events. hours/free time or child care responsibilities. entire city administration through coordination • Interface between the city administration • Support of Interfaith Dialogue initiatives. efforts, networking and counseling services. and the committed organizations, NGOs, • Financial support of intercultural projects INTERPRETERS‘ SERVICES The Integration Office provides financial interest groups, initiatives as well as all and integration measures through grant Women and men who are newcomers to Austria support and coordination for many inclusive interested Graz citizens. applications. and are, not yet capable of communicating

74 75 IX INTEGRATION & MIGRATION

in German need translation services (free MIGRANTS’ COUNCIL OF THE of charge for clients) in order to be able to CITY OF GRAZ Information overcome language and cultural barriers and The Migrants‘ Council is the platform for politi- communicate their needs. The organizations cal participation of immigrants in Graz. It does Anlaufstellen für Migrant­innen ISOP – Innovative Sozialprojekte OMEGA and ISOP offer various translation not not offer individual counseling. Instead, the Dreihackengasse 2, 8020 Graz und Migranten in Graz sind z. B.: services for migrants in order to facilitate their Migrants’ Council concentrates on general +43 316 76 46 46 integration processes. Many other services and issues that affect the whole migrant community. MigrantInnenbeirat [email protected] organizations have understood the need for One of the Council‘s most important tasks is der Stadt Graz isop.at Keesgasse 6, Parterre rechts, 8010 Graz to advise local politicians and municipal admi- interpreters’ services and have set up internal OMEGA ‒ Transkulturelles Zentrum für translation services and/or offer information nistration. Problematic areas such as political +43 316 872-2191 psychische und physische Gesundheit brochures translated in different languages. and social discrimination against migrants, the [email protected] und Integration graz.at/migrantinnenbeirat Albert-Schweitzer-Gasse 22, 8020 Graz unsatisfactory housing situation and challenges in the field of education are taken up by the Sozialzentrum der Caritas +43 316 77 35 54-10 [email protected] Migrants’ Council and after which are presen- der Diözese Graz-Seckau Mariengasse 24, 8020 Graz omega-graz.at ted to the respective politicians of the municipal government in combination with suggestions +43 316 8015-300 Zebra – Interkulturelles Beratungs- und Therapiezentrum for the improvement of the situation and the [email protected] Information caritas-steiermark.at Granatengasse 4/3. Stock, 8020 Graz empowerment of migrants respectively. More +43 316 83 56 30-0 Österreichischer Integrationsfonds – information on the Migrants‘ Council as well Verein DANAIDA ‒ Bildung und Treffpunkt für Frauen [email protected] Integrationszentrum Steiermark as a list of self- organizations of migrants in Marienplatz 5, 8020 Graz zebra.or.at Reitschulgasse 19, 8010 Graz Graz can be found on the homepage of the +43 316 71 06 60 Afro-Asiatisches Institut +43 316 84 17 20 City of Graz at: graz.at/migrantinnenbeirat. [email protected] [email protected] (für StudentInnen) danaida.at integrationsfonds.at Leechgasse 24, 8010 Graz

STARTPUNKT DEUTSCH Antidiskriminierungsstelle Steiermark +43 316 32 44 34 Andritzer Reichsstraße 38, 8045 Graz [email protected] Reitschulgasse 19, 8010 Graz aai-graz.at +43 316 71 41 37 +43 316 84 17 20 [email protected] ARGE [email protected] antidiskriminierungsstelle.steiermark.at Jugend gegen Gewalt und Rassismus startpunktdeutsch.at Karmeliterplatz 28, 8010 Graz Ikemba fee – Ehrenamtsbörse der Stadt Graz Burggasse 4, 8010 Graz +43 316 90 370-101 Kaiserfeldgasse 25 | 8011 Graz +43 316 22 81 13 +43 316 90 370-105 +43 664 88 130 888 [email protected] [email protected] [email protected] ikemba.at argejugend.at

76 77 IX

Photo: iStock | Todor Tsvetkov VOLUNTARY WORK

VOLUNTARY WORK also increasingly become the focus of the city exciting input are gained in the area of active Many people who live in Graz participate in of Graz. citizenship.Have you always wanted to volun- Information civic life in diverse forms and with personal That is why the network ‘Graz entwickelt teer? Be part of it! commitment so that co-existence in our beau- Ehrenamt’ (‘Graz develops volunteer work’) GeE – ‘Graz entwickelt Ehrenamt’ tiful city is even more successful. was launched in order to exchange ideas and ADVICE ON VOLUNTEERING (‘Graz develops volunteer work’) Here in Graz, you will find a wide range of information with many different organisations In questions of tax and association law, Integration department of the city of Graz Keesgasse 6, 8011 Graz volunteer work with many possibilities to vo- and initiatives, to create links between them consultation days with professional experts lunteer your time and where personal assistan- and to also think together about service and are also organised and interesting and exci- +43 316 872 7484 ce is urgently needed. In areas such as integ- further training projects. ting workshops from specific areas of exper- [email protected] graz.at/engagiert ration, health, neighbourliness, environmental If you are a volunteer for your initiative or tise offered. protection, sport, culture, leisure, education your association and want to be part of our fee – Volunteer platform and many more, it is not only large social and network, please write to us. We would be fee – VOLUNTEER PLATFORM of the city of Graz Kaiserfeldgasse 25 | 8011 Graz blue light organisations such as Caritas, the delighted to hear from you. AND INSURANCE Red Cross and the voluntary fire brigade (to With the volunteer platform and the insurance +43 664 88 130 888 name just a few) that are found but also many TRAINING OFFERED IN THE FIELD OF for volunteers, the city of Graz is bringing peop- [email protected] smaller and larger initiatives where young and VOLUNTARY WORK le who want to be actively involved in their free Insurance for volunteer work old can actively become involved. If required, the Integration department offers time together with organisations who require Information about the services offered by the the possibility of free-of-charge participation support. fee stands for ‘freiwillig’(‘voluntary’), city of Graz NETWORK in training courses on the topic of voluntary ‘engagiert’ (‘active’) and ehrenamtlich (‘un- graz.at/ehrenamt Since 2015, the area of civic involvement has work. In the process, interesting insights and paid’) and is a free-of-charge online platform.

78 79 X NON-DISCRIMINATION & PARTICIPATION

There are people who for different reasons paints a quite different picture. Women are can not take part in society with the same often discriminated against simply because possibilities as others. Sometimes people or of their gender. Unfortunately in Austria the groups of people are still discriminated against principle of equal wages for equal work has in Austria. This is why there are laws against yet to be enforced. The division of tasks and discrimination in Austria and organizations duties in the family is imbalanced between men which advocate equal rights for disadvanta- and women mostly at the expense of women. ged women and men. Women in senior management positions are still the exception to the rule. Women run a GRAZ CITY OF HUMAN RIGHTS much higher risk of falling victim to sexual In the year 2001 Graz became the first city in violence and abuse as well as to sexual Europe to be awarded the title “European City harassment.In Graz there are several organi- Coalition against Racism“ (Menschenrechts- zations which counsel girls and women who stadt). In 2006 Graz joined the European are discriminated against: the Department City Coalition against Racism (Europäische for Women & Gender Equality of the City Städtekoalition gegen Rassismus). The award of Graz (Referat Frauen & Gleichstellung); encompasses a great responsibility for all actively engage s in promoting measures to cititzens in Graz to actively engage in a ensure equal rights of women and men in Foto: iStockphoto © apomares commitment to human rights and against all spheres of life. The Graz Ombudsperson racism. The Human Rights Council of the counsels and supports women and girls at City of Graz publishes an annual Human her office and in the Graz districts. The Equal problems and patients’ rights and general victims of sexual and/or domestic violence Rights Report which provides information on Opportunities Commissioner of the City of and specific health information in various find protection (24 hours) at the Shelter for the state of human rights in Graz. graz.at/ Graz and the Equal Treatment Commissi- languages are as well offered at the Women‘s Battered Women Graz (Frauenhaus Graz). menschenrechte on- Regional Branch Office Styria are the Health Center. Other crisis centers for girls and women in situ- competent authorities and contact services Migrant women are welcome to turn to the ations of sexual and/or domestic violence are EQUAL RIGHTS AND EQUAL TRE- for anybody who feels discriminated against, organization DANAIDA with all their ques- TARA – Counseling, therapy and prevention ATMENT FOR WOMEN AND MEN regardless of his/her gender. tions and concerns the Women‘s Health Care of sexual violence against girls and women, ALIKE Girls may also turn to MAFALDA – Organi- Centre women and girls can get counseling and the Center for the Protection of Violence Women and men in Austria are equal by law zation for the Promotion of Girls and Young on contraceptives, pregnancy, abortion, etc. Styria (Gewaltschutzzentrum Steiermark). The (the law on Equal Treatment applies to women, Women for help, information and support. They may also turn to the counseling center organization Hazissa focuses on the area of men and transsexual persons). In theory the Mafalda runs the youth center JAM, for girls with psychological problems and legal health prevention of sexual violence against girls gender equality covers equality in economic, only. Women and girls can get counseling at rights issues as well as get information on and boys. The Institute of Practice- Oriented social and civil life, including all areas such the Women‘s Health Center (Frauengesund- important health care issues in various lan- Gender Studies-PERIPHERIE is concerned as education and work. The practice often heitszentrum). Counseling for psychological guages. Women and their children who are with facts and figures on gender equality in

80 81 X NON-DISCRIMINATION Styria. In addition PERIPHERIE offers coaching, religious fundamentalism. & PARTICIPATION counseling and workshops on the topic of The Ombudsperson for Children and Adole- Gender Mainstreaming. scents Styria (Kinder- und Jugendanwaltschaft Graz also has a specific counseling center Steiermark – kija) informs children and young Information for men’s concerns. The Men’s Counseling adults through the Children‘s- and Youth‘s Center Graz (Männerberatung) supports Rights Line on their rights and offers counse- Referat Frauen & Gleichstellung Hazissa – Fachstelle für Prävention men and boys in crisis situations and after ling and help. The Children’s Office Styria Kaiserfeldgasse 17, 2nd floor, 8010 Graz Karmeliterplatz 2, 8010 Graz situations in which they have been victims of (Kinderbüro Steiermark) supports children in +43 316 872-4671 +43 316 90 370 160 [email protected] [email protected]; hazissa.at violence and/or discrimination. questions concerning their rights, education graz.at/frauen and science, urban planning and mobility, Frauenservice Graz PROMOTION OF CHILDREN’S housing and work. Ombudsstelle für Grazer Lendplatz 38, 8020 Graz Mädchen und Frauen +43 316 71 60 22 RIGHTS AND PARTICIPATION OF Graz is proud to present its own Children’s +43 664 26 20 134 [email protected]; frauenservice.at CHILDREN AND YOUNG ADULTS Parliament Graz (Kinderparlament) with a frauenombudsstelle-graz.at Children’s rights are human rights and have female and a male Children’s Mayor. The Mafalda und Mädchenzentrum JAM Gleichbehandlungsbeauftragte Arche Noah 9–11, 8020 Graz partly been established in the Austrian Con- Children’s Parliament meets regularly and der Stadt Graz +43 316 33 73 00 stitution. Children’s rights include the right participates in policy-making for city planning. Rathaus, 1. Stock, linker Trakt, Zi 145 [email protected]; mafalda.at of children of being protected from abuse, The Children’s Parliament places written appli- Sprechstunden nach Vereinbarung3 +43 664 60 872-2243 Frauengesundheitszentrum neglect, exploitation and discrimination, cations with the respective City Councilors and graz.at/gleichstellung Joanneumring 3, 8010 Graz the right to education, the best possible de- its members personally talk to the politicians. +43 316 83 79 98 Several ideas have already been put into Gleichbehandlungsanwaltschaft [email protected]; fgz.co.at velopment and to information. Children are Regionalbüro Steiermark awarded special protection from any form of practice such as the redesign of children’s Europaplatz 12, 8020 Graz DANAIDA violence against them and in particular from playgrounds or a Graffiti wall. +43 316 72 05 90 (Educational offers and meeting place for women) Adolescents are eligible to vote from the gleichbehandlungsanwaltschaft.at Marienplatz 5, 8020 Graz sexualised violence. The dignity of children is +43 316 71 06 60 to be respected and to be promoted. Children age of 16. Young adults from the age of Frauenhaus Graz [email protected]; danaida.at have a right to demanding their needs and to 18 have the right to stand for election (with Notruf rund um die Uhr (24 hours) the exception of the election of the federal +43 316 42 99 00 PERIPHERIE participate in shaping their living environment [email protected] Schwimmschulkai 6, 3rd floor, 8010 Graz and public space (such as parks). Austrian President). frauenhaeuser.at +43 660 73 16 200 In Graz there are several organizations which In Graz there currently are 13 youth centers, [email protected], TARA ‒ Counseling, therapy and peripherie.ac.at support children and young adults in the imple- where young adults are offered fun opportuni- prevention of sexual violence against girls and mentation of their rights and in the promotion ties such as meeting friends, being creative women Männerberatung Graz of their interests. and having experienced youth workers there Haydngasse 7, 1st floor, 8010 Graz Verein für Männer- und Geschlechterthemen for help and support. In addition there is the +43 316 31 80 77 Dietrichsteinplatz 15, 9th floor, 8010 Graz LOGO!, an information service center for [email protected]; taraweb.at +43 316 83 14 14 young people of the Province of Styria offers Girls‘Center JAM. JAM and specially for music [email protected] several attractive services from career coun- lovers the youth- & culture center „Explosiv“. Gewaltschutzzentrum Steiermark maennerberatung.at Granatengasse 4, 3rd floor, 8020 Graz seling to issuing the checkit-card (an ID- card With all problems within the family (and +43 316 77 41 99 Männernotruf Steiermark which entitles its holder to many discounts). also in cases of domestic violence) the four [email protected] +800 24 62 47 At the ESO.INFO young adults can get branch offices of the Youth Welfare Depart- gewaltschutzzentrum-steiermark.at [email protected], maennernotruf.at comprehensive information on esotericism, ment of the City of Graz are places to turn occultism, satanism, right-wing extremism and to for children and adolescents and their

82 83 X NON-DISCRIMINATION respective families. In emergency situations EQUAL RIGHTS AND FREEDOMS & PARTICIPATION Tartaruga, a refuge and counseling center, Over the past two decades many women offers protection and help for young people and men from different countries have mo- from the age of 13. Tartaruga is a place ved to Graz and made our city and Austria where you can talk and/or spend the night their new home. Many of them have beco- Information if you at the time do not want to or cannot me Austrian citizens by now. There are also stay with your family. Parents are welcome Graz residents as citizens with a migration „Logo ‒ JUGEND.INFO!“ Jugendamt Graz-Nordwest to counseling as well if they have difficulties background in the family who have been Karmeliterplatz 2, 8010 Graz (Eggenberg, Gösting und Lend) with their children. The Schlupfhaus, run by born and have grown up in Graz. Thus Graz the Caritas, is another emergency shelter for has changed and has become more diverse +43 316 90370221 +43 316 872-4683 [email protected]; logo.at graz.at adolescents and young adults. as far as languages, cultures, traditions and religions are concerned. Graz profits a great Kinder- und Jugendanwaltschaft Jugendamt Graz-Nordost PARTICIPATION AND RIGHTS OF deal from this new diversity. But at the same Steiermark (Andritz, Mariatrost, Geidorf, Ries, Innere Paulustorgasse 4, 8010 Graz Stadt, St. Leonhard, Waltendorf) MIGRANTS IN AUSTRIA time these changes provoke anxietes and a (NON- AUSTRIAN CITIZENSHIP) defensive attitude with some people. And +43 316 877-4921 +43 316 872-3098 In several areas of life in Austria EU-citizens so it unfortunateley happens that sometimes [email protected] graz.at (Generationen ‒ Jugend) kija.at enjoy more rights than so-called third country people are still discriminated against because Jugendamt Graz-Südost nationals (from Non-EU member states). EU- of their (different) language, their difference Kinder- und Jugendrechtetelefon (Jakomini, St. Peter, Liebenau) citizens are for instance allowed to vote in in skin color and/or appearance or because +43 316 877-4921 +43 316 872-3001 the municipal elections. There is no special of their religion. Some are refused entrance Kinderbüro Steiermark graz.at (Generationen ‒ Jugend) counseling center for EU-citizens in Graz; they to certain clubs and bars, others are denied – Die Lobby für Menschen bis 14 have to turn to the same competent authorities rights when applying for a job or looking Karmeliterplatz 2, 8010 Graz Jugendamt Graz-Südwest (Gries, Puntigam, Straßgang, Wetzelsdorf) as Austrian citizens. for a place to rent. These are violations of +43 316 90 370 180 Third country nationals (from Non-EU member applicable anti-discrimnation laws. Victims of [email protected] +43 316 872-2031 states) who are living in Graz have their own discrimination may turn to the police or the kinderbuero.at graz.at (Generationen ‒ Jugend) representation- the Migrants‘Council of the City Anti-Discrimination Office for help and sup- KinderParlament MigrantInnenbeirat of Graz (MigrantInnenbeirat). The Migrants’ port. The City of Graz through its Department Karmeliterplatz 2, 8010 Graz Keesgasse 6, 1st floor/right, Zimmer 6 Council members are elected by the Non-EU of Integration encourages many projects and 8010 Graz +43 650 833 666 3 citizens living in Graz every five years on the supports organizations which in turn through [email protected] +43 316 872-2191 same date as the municipal council elections. their work promote socio-cultural diversity and kinderparlament.at [email protected] anti-discrimination measures. graz.at/migrantInnenbeirat Schlupfhaus – Notschlafstelle Information Among these organizations are the ARGE der Caritas für Jugendliche Tartaruga Youth Against Violence and Racism (ARGE Mühlgangweg 1, 8010 Graz – Schutz und Hilfe für Jugendliche Jugend gegen Gewalt und Rassismus); Eu- Ungergasse 23, 8020 Graz Steiermärkische Landesregierung, +43 316 48 29 59 Abteilung 3 – Verfassung und Inneres ropean Training- and Research Center for [email protected] +43 50 7900 32 00 (24 hours) Human Rights and Democracy (Europäisches schlupfhaus.caritas-steiermark.at [email protected] +43 316 877-2089 Trainings- und Forschungszentrum für Men- jaw.or.at [email protected], verwaltung.steiermark.at schenrechte und Demokratie- ETC Graz); Peace Office Graz (Friedensbüro); Omega–

84 85 X NON-DISCRIMINATION & PARTICIPATION

Transcultural Center for Mental and Physical Information Health and Integration; Pro Health–African Initiative for Promoting Health; XENOS – Or- ARGE –Youth against Violence ganization for the Promotion of Socio-Cultural and Racism Karmeliterplatz 2, 8010 Graz Diversity and Zebra–Intercultural Counseling and Therapy Center. +43 316 90 370 101 Graz is a university city. There are many in- argejugend.at

ternational students studying in Graz. Several Europäisches Trainings- und counseling centers have been established for Forschungszentrum für Menschen- their support. The Afro- Asian Institute, the rechte und Demokratie (ETC Graz) Elisabethstraße 50B, 8010 Graz Department for International Students of the Austrian Students’ Union Graz (ÖH) ; the +43 316 380 Department for Social Policy of the Students’ [email protected] etc-graz.at Union of the Technical University Graz (HTU Graz) and the Department for International Peace Office Graz Students at the University of Music and Per- Keesgasse 6, 1th floor/left, 8010 Graz Foto: iStockphoto © XiXinXing forming Arts (ÖHKUG) provide counseling, +43 316 872-2183 services and advice. [email protected] Anyone who feels discriminated against in any friedensbuero-graz.at EQUAL RIGHTS AND EQUAL TREAT- with Impairments, Atempo- Center for the way, regardless of the cause or the legal basis, Afro-Asian Institute MENT OF PEOPLE WITH DISABILITIES Equalization of People with Disabilities, Youth may turn to the the Anti- Discrimnation Office Leechgasse 24, 8010 Graz Unfortunately there are still many barriers at Work- Support, Promotion and Higher Styria by personally reporting the incidence, which are excluding people from accessing Qualification of People with Disabilities, Le- +43 316 32 44 34 by calling or by email. The friendly staff offers [email protected] facilities and in this way are discriminatory benshilfe-Services for People with Disabilities counseling on what you can do about it. If aai-graz.at against women, men and children with han- or the the Odilien- Institute for Blind and the situation should become threatening or dicaps. The City of Graz offers several points Visually Impaired People. Referat für ausländische even violent, please do not hesitate to turn to Studierende der ÖH Graz of contact for persons with handicaps (see the police for help and place an emergency Schubertstraße 6a, 8010 Graz Info-box on page 84) and Graz makes cont- call at 133. inuous efforts to become barrier-free such as Information +43 316/380-2962 In questions of of the peaceful coexistan- [email protected] investing in lowered pavements, traffic lights ce of the religious communities, the Mayor with acoustic signals, barrier-free toilet facilities Antidiskriminierungsstelle Steiermark Referat für ausländische Andritzer Reichsstraße 38, 8045 Graz of Graz is counseled by the Interreligious and ensuring barrier-free access to newly Studierende an der ÖHKUG +43 316 71 41 37 Council of the City of Graz (Interreligiöser Brandhofgasse 21, 8010 Graz built municipal buildings. Many organizations Beirat). The Interreligious Council consists in Graz offer counseling, information and buero@antidiskriminierungs­stelle. +43 316 3891600 steiermark.at of representatives of the state-recognized [email protected] support for people with handicaps. Among antidiskriminierungsstelle.steiermark.at faith communities. them are alpha nova- Services for People

86 87 X NON-DISCRIMINATION & PARTICIPATION Information With the Austrian Federation of the Deaf themselves on a dedicated website free of (Österreichischer Gehörlosenbund) as well Zentrum Integriert Studieren (ZIS) charge in order to strengthen their capacity as the Styrian Association for the Blind and Information Universitätsplatz 3, 1th floor, 8010 Graz for political participation. Information on the

Visually Impaired (Steiermärkischer Blinden- +43 316 380-2225 offers and services of the City of Graz can und Sehbehindertenverband), there are some Referat Barrierefreies Bauen [email protected] also be found at the website: graz.at and in der Stadt Graz integriert-studieren.uni-graz.at representative groups for people with disabi- Europaplatz 20, 8020 Graz the Citizens’- Information „BIG“ respectively. lities which advocate the rights and interests Lebenshilfen Soziale Dienste GmbH of those concerned. More information on +43 316 872-3508 Conrad-von Hötzendorf-Straße 37a, [email protected] 8010 Graz the topic of disabilities can be found in the barrierefrei.graz.at chapter “Social Affairs”. +43 316 71 55 06 Beauftragter der Stadt Graz für [email protected] Menschen mit Behinderungen EQUAL RIGHTS AND EQUAL TREAT- lebenshilfe-guv.at Information MENT OF PEOPLE REGARDLESS OF +43 650 66 92 650 Odilieninstitut ÖZIV [email protected] Leonhardstraße 130, 8010 Graz THEIR SEXUAL ORIENTATION Österreichischer Zivil-Invalidenverband As of January 1, 2010, same-sex couples Triester Straße 388–390, 8055 Graz Referat für Behindertenhilfe +43 316 322 667 0

have the possibility to contract a registered des Sozialamtes der Stadt Graz [email protected] +43 316 82 33 46 Amtshaus, Schmiedgasse 26, 8010 Graz odilien.at partnership at City Hall. (See also chapter [email protected] “Life situations & Social Affairs.”) oeziv-steiermark.org +43 316 872-6432 Steirischer Landesverband Support for people, who feel discriminated [email protected] der Gehörlosenvereine im Hochschülerinnen- und against on the grounds of their sexual orien- österreichischen Gehörlosenbund WOIST Hochschülerschaft an der TU Graz tation and would like to have counseling, is Plabutscher Straße 63 (entrance West), Rechbauerstrasse 12, 8010 Graz Wohnungsinformationsstelle 8051 Graz offered by the organization Rosalila PantherIn- Amt für Wohnungsangelegenheiten +43 316 873-5111 nen, Annenstraße 26, Tel.: +43 316 36 66 01, Schillerplatz 4, 8010 Graz +43 316 68 02 71 [email protected] E-Mail: [email protected], homo.at. [email protected] +43 316 872-5450 stlvgv.at Referat für BürgerInnenbeteiligung Hauptplatz 1, 8011 Graz INFORMATION AND PARTICIPATION Hotline des Bundesministeriums ­ Atempo für Arbeit, Soziales und Konsumen- The Office for Citizens‘ Participation (Referat Heinrichstraße 145, 8010 Graz +43 316 872-3530 tenschutz [email protected] für BürgerInnenbeteiligung) organizes events +43 316 81 47 16 0 on projects and plans for the City of Graz, +43 800 20 16 11 (toll-free) [email protected] Steiermärkischer Blinden- und but also for interest groups and individually atempo.at Sehbehindertenverband alpha nova Augasse 132, 8051 Graz active citizens. In this way the citizens of Idlhofgasse 63, 8020 Graz Jugend am Werk Graz have a say in the planning stages of Lendplatz 35, 8020 Graz +43 800 20 20 71 Hotline „Blindline” projects of the City of Graz. Citizens who +43 316 72 26 22 +43 316 68 22 40 [email protected]; +43 50 79 00 10 00 [email protected] want to start new initiatives can receive coun- alphanova.at [email protected], jaw.or.at stbsv.at seling on how to go about it, can present

88 89 XI ARTS & CULTURE

Graz has a lot to offer in the field of arts and so-called “Different Theatre” (Das andere The- culture (European Cultural Capital 2003; ater) runs the service of renting out rehearsal the historic Old Town and the castle Schloss space to independent theatre groups and their Eggenberg have been awarded UNESCO productions for theatre practices. This service World Heritage status). Graz owes its cultu- is financed by the City of Graz. It also serves ral significance to many contributions such as an important information platform for the as the buildings of the Italian architects and whole theatre scene. (dasanderetheater.at). craftsmen and -women or the artistic influences Foto: Graz Tourismus © Harry Fischer and contributions of migrants in the course of MUSIC the centuries or the scientific achievements of Within the Theatre Holding Graz/Styria Johannes Kepler or Nicola Tesla. GmbH the Graz Opera and the Graz Venu- the internationally renowned music festival contemporary dance and dance theatre for Information on the historic sites and contem- es (Grazer Spielstätten GmbH) are active in "Elevate".. Internationally renowned music many years. In 2010 one floor of the building porary architecture can be found at Graz the field of music. But also at other locations festivals are, for instance, Elevate and Spring. of the Different Theatre was transformed to Tourism and on its website at: graztourismus. and venues, Graz stages a wide range of a dance stage and has since been serving at. In the cultural sector there are the major music festivals and concerts with works of LITERATURE as practice room for dance workshops and performance venues such as the Graz Opera all epochs and genres such as the Styriarte The City of Graz owes its positive literary -performances. and the Graz Theatre, the Graz Joanneum (styriarte.com) or the Summer Academy of reputation and image to a group of writers Universal Museum as well as an extremely the American Institute for Musical Studies who were active in the Forum Stadtpark in VISUAL ARTS, PHOTOGRAPHY, active, diverse and creative “cultural inde- (AIMS) which have been taking place for the 1960s. The House of Literature (Literatur- DESIGN, ARCHITECTURE pendent scene.” kultur.graz.at decades and which contribute to the cultural haus) offers many possibilities for contempo- Apart from the main museums of the Joanneum diversity of Graz. In the field of Jazz, Graz rary writers. A variety of literary magazines Universal Museum, the museum of Contem- THEATRE, CABARET can be proud to have such outstanding in- and literature journals is published in Graz: porary Art (Kunsthaus), the Old Gallery The Theatre Holding Graz/Styria GmbH ternational renowned groups, artists and „Manuskripte“, „Sterz“, „Lichtungen“, „Pers- (Alte Galerie), the New Gallery with the has several venues: The Graz Opera and venues as the Jazz Big Band Graz, Stockwerk pektive“, „Schreibkraft“. Every year dozens „Bruseum“ (Neue Galerie) and the Hall of the Graz Theatre, the Children and Youth Jazz or the Royal Garden Jazz Club which of applications are placed for the Writer in Art and Media (Halle für Kunst und Medien) Theatre “Next Liberty,” the “Orpheum,” “Dom showcase the variety. The Jazz scene in Graz Residence-Scholarship (StadtschreiberIn-Sti- there are many more institutions in the field im Berg” and the Schlossberg stage “Kase- has united at: grazjazz.at. With the House pendium). of visual and media arts such as the Came- matten“. In addition the independent scene of Music and Music Drama, MUMUTH the ra Austria,the House of Architecture or the proudly presents many professional theatre Graz University of Music and Performing DANCE, DANCE THEATRE independent artists' intitative "Schaumbad". initiatives such as Theater im Bahnhof, TaO! Arts (KUG) has created a special stage for This genre has many activities and events In addition there are many cultural initiatives – Theater am Ortweinplatz, TAL – Theater am high-quality artistic productions and interdisci- to offer ranging from the Opera Ballet to such as the association for contemporary art Lend, Mezzanin Theater, Theater im Keller, plinary events. Venues of contemporary- and off- festivals of the „independent scene“. The , the Werkstadt Graz or the Graz Art THEATERMeRZ, Drama Graz, the Theater pop music are the Postgarage, the ppc, the international Theatre Workshop (Internatio- Association (Grazer Kunstverein) as well as t´eig, „follow the rabbit“ and many more. The Generalmusikdirektion and others as well as nale Bühnenwerkstatt) has been focusing on a great variety of private galleries.

90 91 XI ARTS & CULTURE

FILM, MEDIA AND FREE museum in Austria today and corresponds to (INDEPENDENT) RADIO STATIONS state-of-the-art requirements. The museum houses Of great importance is the „Festival of Austri- many museums within. The "New Gallery" (Neue Foto: Graz Tourismus an Film – Diagonale“ (diagonale.at). Art in Galerie) and the "Bruseum" which is decicated to combination with “new techniques“ and infor- the artist Günther Brus both exhibit contemporary mation productions can be found in the ESC. art. The Multi Media Collections, the Styrian LIBRARIES Hunger for Arts & Culture focuses on the The independent radio station Radio Helsinki Provincial Library and the Natural History Collec- The Municipal Libraries (Stadtbibliotheken; accessibility of culture for all people. The transmits alternative radio shows and does tions are as well as hosted and on display. The stadtbibliothek.graz), including the Media „Kulturpass“ was designed specifically for important documentation work in the fields of following museums are dedicated to history and Library (Mediathek) and the Bookmobile socially disadvantaged people from low science and arts. cultural history: The Municipial Museum Graz, (see also chapter „Education“) offer more income groups and is available free of charge the National Armory, the historic castle Schloss than 300,000 different media. at all participating partner organizations. MOVIE THEATRES Eggenberg, the Styrian Folklore Museum. The Online Guide to Arts and Culture The online Kulturpass- holders can obtain free entrance Besides the main movie theatres there also "Hanns Schell Collection" (the Lock- and Key „Kulturserver“- network features a cultural at numerous cultural institutions which are part- are two repertory cinemas in Graz: the movie Museum), the Hans Gross Criminal Museum as calendar which lists all dates and information ner organizations of this initiative. The Graz theatres KIZ Royal and Rechbauerkino part of the new University Museum, the Diocesan on events and artists at cultural institutions in SocialCard may also be used to participate Cinema program at uncut.at/graz. Museum, the Archeological Museum and the Graz: kultur.graz.at. in the initiative “Hunger for Arts & Culture”. Archeological Collections. Historic treasures may CROSS-SECTORAL FESTIVALS AND be found at the Graz Municipal- and the Styrian KULTURPASS CULTURAL INSTITUTIONS Provincial Archives. Graz has several museums Information There are many organizations which have an on the topic of mobility. “FRida & freD“- the interdisciplinary approach. Among those are Children's Museum and the Botanical Gardens festivals such as the „Steirische Herbst“ (steiri- are further attractions. Graz Tourismus Information Bühnen Graz / Herrengasse 16, 8010 Graz Theater Holding Graz scherherbst.at), „La Strada“ (lastrada.at ), new Gleisdorfer Gasse 10A, “young” festivals such as „Elevate“ (elevate.at) ART IN THE PUBLIC SPACE +43 316 8075-0 8010 Graz [email protected] or the design festival „Assembly“ as well as In addition to art galleries and museums, there graztourismus.at +43 316 8008-0 cultural institutions such as the Forum Stadtpark are numerous art productions in public places. buehnen-graz.com (forum.mur.at). Sociopolitical topics in a socio-historic context Kulturamt theaterholding.at Stigergasse 2, 3rd floor (Mariahilfer Platz), especially are often approached in this way. A 8020 Graz Theaterkasse MUSEUMS good overview of current events in public places Kaiser-Josef-Platz 10, 8010 Graz Having undergone extensive reconstruction the can be found at the websites: kultur.graz.at with +43 316 872-4901 [email protected] +43 316 8000 Graz Joanneum Universal Museum (museum-jo- „offsite Graz“, a presentation of Art in the Public kultur.graz.at anneum.at) has become the second largest Space since 1945.

92 93 XI SPORTS CLUBS, SPORT ARENAS, SPECIAL OFFERS FOR YOUNG SPORTS & RECREATION GYMS ­PEOPLE AND SENIOR CITIZENS There is an online directory of sports clubs As an incentive to do more sports the De- (online booking at: venuzle.at). Apart from partment of Sports organizes sporting op- the sports arenas and gyms of sports clubs portunities and introductory courses free of Graz offers a wide range of different sports Office (Herrengasse 16), the Graz Service further sport offers are available at the Styrian charge during school holidays for children and and recreation facilities directly in the city Centers and at the Department of Sports Sports Centre (Landessportzentrum) and the adolescents living in Graz (such as swimming and also in the surroundings of Graz. Infor- (Stadionplatz 1, Parterre) or online at University sports centre for students located courses, ice skating, snowboarding and many mation can be found on the homepage of graz.at/sportamt at Rosenhain. A list of all sports fields can be more) at 10€ per course per child. For senior the Department of Sports of the City of Graz at: graz.at/sportamt/sportplätze citizens (60+) there are different training and (Sportamt) at: graz.at/sportamt. FITNESS exercise offers at the Styrian Sport Centre. So-called “Fitness-Miles” can be found in LOCAL RECREATION DISTRICT SPORTS FIELDS the city districts Mariatrost and St. Peter. The parks in Graz offer a wide range of SIQ! SPORT – INTEGRATION – The Department of Sports has made 27 sports A fitness- trail starts at the southern end of recreation possibilities. Please note that in ­QUALIFICATION fields, located directly and conveniently in the Augarten Park. In addition, there are order to protect and conserve nature, some Integration through doing sports together- that the various districts of Graz, available to the many running tracks with milage markers. sports and activities are not allowed in parks is the innovative approach of the Caritas residents of Graz. The sports fields can be graz.at/sportamt (. Information on the park facilities and green project SIQ!. There are sport modules, tourna- used free of charge to practice various sports areas in Graz can be found at: graz.at – Bür- ments and Adventure Days (climbing, rafting, such as soccer, tennis, volleyball, basketball BALLSPORTS gerInnenservice – Verwaltung – Dienststellen skiing, etc.) as well as the option of vocational and other sports. There also are skate parks Graz has beach-volleyball courts, mini-golf – Grünraum und Gewässer. training in the field of sports to become, for located at the Eustacchiogrounds, in the pu- courts and squash, tennis, and badminton instance, a trainer, instructor or a referee. blic parks Volksgarten, Am Grünanger, in St. facilities. The soccer stadium Merkur Arena Veit-Andritz, in Theodor-Körner-Street and in is home to the soccer matches of the Austrian Salfeldstreet. National Soccer League as well as internati- onal football matches. CHILDREN’S PLAYGROUNDS The complete list can be found at­ WINTERSPORTS holding-graz.at/kinderspielplaetze In winter you can ice skate or go cross-country skiing in Graz. More detailed information at PUBLIC SWIMMING POOLS Sportamt/graz.at. Information An overview on all public indoor and outdoor swimming pools and other wellness CLIMBING Sportamt, Stadion Graz-Liebenau SIQ! facilities of the City of Graz can be found at There are four indoor climbing centers in Graz Stadionplatz 1 (1st floor), 8011 Graz Sport – Integration – Qualifikation holding-graz.at/freizeit at , SportUNION, BLOC House Graz, Boulder Caritas Campus, +43 316 872-7878 Mariengasse 24, 8020 Graz Club and the City Adventure Center. Between [email protected] HIKING BICYCLE RIDING the island in the river Mur (Murinsel) and the graz.at/sportamt +43 676 880 15 345 caritas-steiermark.at A hiking, walking and bicycle riding guide main bridge, there is a climbing wall. At Lake Office hours: Monday to Thursday from can be obtained free of charge from the Hilmteich there is a climbing park open to the 8 AM to 2 PM, Friday from 8 AM to12 AM porter at City Hall or at the Graz Tourist public which is often visited by school classes.

94 95 XII SENIOR CITIZENS

The goal, to which the city is committed con- table” for senior citizens: Having lunch in cerning senior citizens, is that all citizens the company of other senior citizens can live a healthy and active life up to an at an affordable price advanced age. Contact point is the Office • At the office applications for the taxi for Senior Citizens of the City of Graz. service for disabled persons (Behinder- tentaxi) can be made The Geriatric Health Care Centers of the City of Graz and many health care organizations MOBILE CARE AT HOME are at your service and offer a wide range Those who are in need of help in running their of services for senior citizens. The City of daily lives because of illness or other reasons Graz also provides apartments which are may use the services of nursing care at home adequately equipped for senior citizens. (Hauskrankenpflege). Certified nursing and paramedical staff as well as home care staff OFFICE FOR SENIOR CITIZENS come to you at your home to take good care

The Office for Senior Citizens is a service of you. The aim of this service is to allow the Foto: iStockphoto © nico_blue center for and with seniors. It offers: elderly to live at home- in the environment • Various events such as the “Café Graz,“ they are used to as long as possible. The dance and fitness classes, memory trai- Social Welfare Department of the City of the recipients and are calculated by the care ning and a summer program Graz (Sozialamt) has signed a contract with organization offering the service. Information Information • Senior citizens with a low income are five care organizations in different districts of at Tel.: +43 316 872-6421 or at: graz.at/ issued a “Culture-Pass“(Kulturpass), for the city to provide home care to the elderly. sozialamt. Geriatrische Gesundheitszentren der details see: hungeraufkunstundkultur.at or The costs of the services available are gra- Stadt Graz (GGZ) ggz.graz.at call Tel.: +43 316 82 71 22). duated according to the financial situation of GERIATRIC HEALTH CARE CENTERS Albert-Schweitzer-Gasse 36, 8020 Graz

• Issuance of the Senior Citizens‘ Card First class medical and nursing care are of- + 43 316 7060-1111 (SeniorInnencard) with many reductions. fered by the Geriatric Health Care Centers [email protected] The office for senior citizens will inform Information of the City of Graz (Geriatrische Gesund- +43 316 7060-1150 you on the requirements for obtaining this heitszentren, GGZ): Outpatient clinic, acute [email protected] card. There is no income limit; however, SeniorInnen der Stadt Graz geriatric care/ remobilization, geriatric clinic, ggz.graz.at the recipients of minimum pensions do get Stigergasse 2, 4th floor, 8020 Graz intermediate care (for patients after an acute Sozialamt der Stadt Graz, special reductions in some institutions. Open hours: Monday to Friday from hospital stay), medical geriatrics, memory Referat für Heimkostenzuzahlung • Help in providing cleaning services for 8 AM to 12.30 PM clinic for patients suffering from dementia as Schmiedgasse 26, 3rd floor, 8010 Graz your apartment, information about the well as in- and outatient hospice; assisted-living +43 316 872-6390, 6391, 6392, 6393 Open hours: 8 AM to 12.30 PM, services „Meals on Wheels“ – the mobile graz.at/seniorInnen services, short-term and long-term nursing +43 316 872-6350 lunch catering service and the “Lunch care in the nursing homes „Rosenhain“ and

96 97 XII Moblity”! Both Senior tickets and Graz So- Your general practitioner is glad to further SENIOR CITIZENS cialCard Mobility can be used daily during advise you. operations of the Graz Lines. COUNSELING SERVICE APARTMENTS FOR SENIOR CITIZENS This Service of the Welfare Department (Sozi- the Center for Senior Citizens in Geidorf as more information, please turn to the Welfare The Welfare Department (Sozialamt) has alamt) offers counseling to all senior citizens well as geriatric counselling service in the Department of the City of Graz (Sozialamt). about 370 apartments to rent which are on their social concerns and age specific nursing homes New nursing homes as well as Senior citizens under certain circumstances equipped in a senior-friendly way. Appli- questions and requests, Monday through a gerontopsychiatric day care center at Ro- may receive financial assistance for assisted cants must be penisoners, registered and Friday from 8 AM to 12.30 PM, Schmiedgasse senhain are currently under construction. Over living, too. The cost of assisted care at home living in Graz and have to fulfill further re- 26, Tel. +43 316 872-6344. the last years the nursing homes and clinics of services is graduated according to the income quirements such as limited mobility. More the Geriatric Health Care Centers have either of the recipients. information at the Office for Social Work of SPECIFIC COUNSELING ON been newly built or have undergone extensive the Welfare Department (Sozialamt) at Tel. CARE OPTIONS renovation and reconstruction. REDUCTION ON PUBLIC TRANS- +43 316872-6344. Every first Wednesday of the month those The Geriatric Health Care Centers of the City PORT SENIOR TICKETS/PASSES interested in home nursing services and/or of Graz accept all 60 years or older Austri- The Graz Lines offer reduced monthly, half COMPENSATORY ALLOWANCE institutional care in nursing homes may get ans and citizens of EU- member states, as a year- and yearly tickets to men and women If the pension a pensioner receives is below professional and comprehensive counseling in general rule who require medium or high-level from the age of 60 and older. The price is the subsistence level, he/she can apply for the Council Office (Amtshaus), Schmiedgasse permanent care. The interdisciplinary team calculated individually and based on the the so called compensatory allowance. More 26, 2nd floor, room 142, from 9 AM to 4 PM. of the Geriatric Health Care Centers of the amount of respective gross pension of the detailed information can be obtained at your Registration at Tel. +43 316 872-6421. City of Graz (including doctors, nursing staff applicant. Tickets are available at the Mobility respective pension insurance company. Reci- and therapists) decides to which appropriate and Sales Center of the Graz Lines (Mobi- pients of compensatory allowances are, upon nursing area a new patient is admitted. The litäts- und Vertriebscenter der Graz Linien), application, exempt from paying prescrip- Information cost of the care depends on the individual Jakoministraße 1. tions charges, the compulsory TV license fee needs of the patient and other criteria (such (GIS-Gebühren) and the service charge for Mobilitäts- und Vertriebscenter Jakoministraße 1, 8010 Graz as the amount of the care money). For your GRAZ SOCIALCARD MOBILITY the Health Insurance Card (E-Card). questions on geriatric care, please, contact The SocialCard, issued by the Graz Welfare Open hours: Monday to Friday from the Infocenter (counseling available by phone Department (for criteria see chapter “Life Situ- CARE BENEFITS 8 AM to 6 PM, Saturday from 9 AM to 1 PM Thursday from 2 PM to 5 PM; for a personal ations & Social Affairs”) entitles its holders as In Austria all those who, because of a longterm +43 316 887-4224 talk please, book an appointment). well to the “Graz SocialCard Mobility”. The physical, mental or psychological impairment, [email protected] SocialCard Mobility can be obtained at the need more than 60 hours of care monthly, holding-graz.at/linien FINANCIAL ASSISTANCE TO THE Mobility and Sales Center of the Graz Lines are under certain conditions eligible to care Sozialamt der Stadt Graz, COSTS OF CARE SERVICES in Jakoministraße 1. The ticket costs 50 € (and benefits. There are seven levels of care bene- Office for Sozial Work, Counseling If the income of the patient is not sufficient 60 € including the Schlossberg funicular ), fits. The application has to be placed at your Schmiedg. 26, Eingang Rauberg, Zi. 38 to cover the cost of his/her stay in one of is valid for a period of 12 months from the Pension Insurance Fund. If you do not receive Open hours: Monday to Friday from the nursing homes (certified by the Province date of issue and is non-transferable. Bring a pension, please, turn to the Department 11A 8 AM to 12:30 PM of Styria), the welfare agency of the city of a recent passport picture with you and note of the Special Department 11A of the Styrian +43 316 872-6344 Graz will help to cover the cost as long as the that the SocialCard has to be still valid on Government (FA 11A der Steiermärkischen [email protected] recipient is registered and living in Graz. For the date of the issue of the “Graz SocialCard Landesregierung), Hofgasse 12, 8010 Graz.

98 99 HELP IN EMERGENCY XIII SITUATIONS & HELP AND ASSISTANCE FOR children who are at risk from violence or are ACUTE CRISIS HOMELESS PEOPLE even affected by violence. If you and/or your Homeless people are provided with shelter at children have just been hurt or feel threatened the Women’s and Men’s Emergency Shelters by somebody, please, immediately call the of the City of Graz (Frauenwohnheim, Män- police at Tel. 133! Until the police arrive, try Emergency Numbers Health Services nerwohnheim) and in the Arche 38. Homeless to take your children and yourself out of the Euro-Emergency Service Pharmacy-Emergency Service adolescents can turn to the Emergency Shelter immediate danger zone – if possible – to 112 14 55 for Adolescents, the so called “Schlupfhaus”. some place safe such as a room you can In addition to a temporary place to sleep the lock or to your neighbors. Fire Brigade Emergency Dentist 122 +43 316 385 8 32 81 (from 4 PM) staff at the shelter offers counseling in personal matters and assistance in looking for a job ANONYMOUS BIRTH/BABY HATCH Police Acute Poisoning Emergency Service 133 and an apartment. Mothers of newborns who are not capable +43 1 40 64 343 of living with their children and want to give Emergency Ambulance General Hospital (LKH) 144 HELP AND OUTREACH SERVICES FOR them away right after birth have two options: +43 316 385-0 VICTIMS OF VIOLENCE • The anonymous birth at the hospital. Emergency Service for the deaf and General Hospital West (LKH-West) The woman as patient does not have to hearing impaired Violence in the family against women and +43 316 5466-0 per SMS: +43 800 133 133 children is simply unacceptable and is against [email protected] Accident Hospital the law in Austria. The police have extended +43 800 133 133 +43 316 505-0 authority to intervene in cases of domestic Car Accident Warning and Alarm Center Styria/ Red Cross violence. There are numerous help organiz- Breakdown Service- Austrian Water Rescue Service +43 5 01 44 5-0 ations and outreach services for women and 130 Automobile Association ÖAMTC Red Cross Emergency Ambulance 120 Mountain Rescue Service 14 8 44 140 Breakdown Service -Austrian Automobile Association ARBÖ 123 Personal Security Household Emergencies

Provide as much information as Graz Police Directorate and Police Gas-Emergency Service possible: Commando Unit 128 Pets Who you are, How many people +43 5 91 33 60-0 Gas- & Electricity- & Heating-Fault Where you are, are injured? Fire Department Graz Correction Service Veterinarians-Emergency Service What is wrong, +43 316 872-5858 +43 316 8057-0 +43 316 68 11 18 Women’s Helpline Animal Rescue Service of the Fire Water Supply Emergency Service +43 800 222 555 Brigade Emergency Health Care Children- Emergency Call +43 316 887-0 +43 316 872-5888, 147 Blockage-Hotline Sewage System EMERGENCY CALL 122 Emergency Doctor on Duty Victims of Violence –Emergency Call 24 hour service Animal Rescue Service of the animal 141 +43 800 112 112 +43 316 887-7272 shelter “Arche Noah” Animal Shelter Styria Pastoral Advice Crisis Service Public Order Guards Graz Electricity Services Graz See chapter „What else you should know“ 142 +43 316 872-2266 +43 316 8057-0 for more details!

100 101 HELP IN EMERGENCY XIII SITUATIONS & ACUTE CRISIS

Information

Frauenwohnheim der Stadt Graz Opferambulanz Hüttenbrennergasse 41, 8010 Graz NOTRUF +43 664 84 38 241 (24 hours) Admission: von 8 AM to 6 PM +43 316 872-6491 Kinder- und Jugendanwaltschaft Paulustorgasse 4/2nd floor, 8010 Graz Foto: Jasmin Schuller Männerwohnheim der Stadt Graz Rankengasse 24, 8020 Graz Open hours: Admission: 8 AM to 6 PM Monday, Wednesday and Thursday 9 to 3 PM, disclose any personal data such as her 872-2277; Fri, Sat, and before public holidays Tuesday from 1 PM to 3 PM, +43 316 872-6481 Friday 9 PM to 12.30 AM name, etc. After the birth the Youth Welfa- from 10PM to 3AM). Details and all links at re Department takes over the custody for sicherheit.graz.at. Arche 38 ‒ Beratung für volljährige +43 316 877-4921 the child and tries to find foster parents as wohnungslose Personen, Nächtigung und kinderanwalt.at Versorgung für wohnungslose Männer soon as possible. Eggenberger Gürtel 38, 8020 Graz Weitere Hilfsorganisationen für junge Leute • To leave the child anonymously at a safe Information finden Sie im Kapitel „Kinder und Jugendliche“ place: The baby hatch is located at the +43 316 80 15 730 sowie „Gleichbehandlung & Mitbestimmung“. [email protected] outside wall of the General Hospital (LKH), Caritas Steiermark caritas-steiermark.at Männerberatung Graz Auenbruggerplatz 18. The baby receives Verein für Männer- und Geschlechterthemen immediate medical attention and care and +43 316 8015-0 or Gewaltschutzzentrum Dietrichsteinplatz 15, 7th floor, 8010 Graz +43 316 8015-300 Granatengasse 4/1st floor, 8020 Graz goes to live with foster parents as soon as caritas-steiermark.at Open hours: possible. Info-Hotline: 0800 83 83 83. Open hours: Monday and Wednesday 10 AM to 12 AM Monday to Thursday 8 AM to 4 PM Tuesday and Thursday 4 PM to 6 PM Friday 8 AM to 1 PM GRAZ SECURITY-CITY MAP Losses +43 316 77 41 99 weekdays until 10 PM +43 316 83 14 14 & GRAZ AED-APP [email protected] [email protected] The interactive Graz Security-City Map fea- gewaltschutzzentrum-steiermark.at maennerberatung.at Lost or Stolen Credit Cards tures the positions of all police, fire fighter, Mastercard 0800 07 06 138 Frauenhaus Graz: Notschlafstelle für Jugendliche – Diners Club +49 (69) 900 150 135, 136 and ambulance stations as well as pharma- Visa Card 0800-200-288 Schutzeinrichtung für Frauen und „Schlupfhaus“ der Caritas cies, hospitals, etc. Further services of the deren Kinder in Krisensituationen Mühlgangweg 1, 8010 Graz Department of Security Management are the Lost of ATM Card (Bankomatkarte) from Austria: NOTRUF Admission: “Graz- AED- App“ which displays the nearest 6 PM to 9 AM 0800 204 8800 +43 316 42 99 00 (24 hours) Automated External Defibrillators-AEDs as COUNSELING: from abroad: Tuesday to Friday from 9 AM to 11 AM well as their precise distance to the current +43-1 204 8800 Frauenhelpline position on a city map and the Care and +43 800 222 555 +43 316 48 29 59 Lost and Found Office schlupfhaus.caritas-steiermark.at Security-Hotline for the way home offered +43 316 872-2390 by the Graz Security Guard Service (0316

102 103 XIV WHAT ELSE YOU SHOULD KNOW

RELIGIONS army. Those who are classified as “fit” (and do In Graz there are several faith communities, not want to join the civilian service) are then from the state recognized religions to the drafted into the military service. Those men religious communites smaller in number and who are classified as “temporarily unable to new religious-spiritual movements. meet standards“ will be ordered to the army Interfaith dialogue, peaceful coexistance and physical examination once again after some encounters are of great importance to the City time has passed. Finally, those who do not of Graz as well as to the faith communities. meet the physical or mental standards are All citizens are highly welcome to engage, disqualified for military or civilian service. participate and share in interfaith- and inter- The basic military service lasts for six months. cultural dialogue. In 2006 the Interreligious Men who are obligated to military service Council of the City of Graz (Interreligiöser can be drafted into military service up to Beirat) was founded which meets if needed the age of 35. Conscientious objectors can and when convened by the Mayor of Graz join the civilian service (Zivildienst) as an to counsel the Mayor in questions of religious alternative to military service which lasts nine affairs. The Interreligious Council consists of months and can be served at various organi- representatives of the state-recognized faith zations. Alternatively the civilian service can Foto: Graz Tourismus © Harry Schiffer communities such as currently the Roman be served abroad and in this case lasts twelve Catholic, Old-Catholic, Protestant, Methodist, months or be served in a developemental aid accommodation for the animal in question has to be paid at the latest by April 15 of Greek- Orthodox and Coptic Orthodox Chur- program (two years). Further information at: as well as species-appropriate nutrition and every year. In case the dog dies or is given ches, the Church of Jesus Christ of Latter-day bundesheer.at care. If the animal is sick or has an injury, to someone else, you have to report it to the Saints (Mormons) as well as the Muslim, you have to take it to a veterinarian. Selling Department of Municipal Taxes within the Jewish and Buddhist faith communities. PETS/DANGEROUS ANIMALS animals in public places is against the law! period of one month. When selling your dog The protection and the well-being of animals If you keep a dog, you may have to prove or giving it away you need to make reference MANDATORY MILITARY SERVICE are regulated under the Austrian Animal your dog-keeping skills by obtaining a license to the name and address of the new dog Austria has a system of mandatory military Protection Act. Cruelty to animals (such as within the period of a year (registration and owner in the process of unregistering. Those service for fit male citizens from 17 to 50 collars causing pains to animals, electroshock information at the Veterinary Office Graz). ignoring to register or unregister their dog years of age. All Austrian male citizens at systems for training animals, putting animals In any case you have to get a dog license: risk stiff fines! Private ownership of captive the age of 7 are drafted into the military on a chain, docking tails or ears, cutting or you have to get a dog license: For one dog wild animals, commonly referred to as „exotic service. As a first step they are ordered to clipping of teeth as well as declawing), the the dog license currently costs 60 Euro per pets“ is permitted for some species (such as an army physical examination (Stellung or motiveless killing of animals and the aban- year, and for each additional animal 90 Euro reptiles, amphibians and certain species of Musterung). In the army physical the doctors doning of animals are forbidden under the per year. The dog license fee is compulsory, birds) but has to be reported to the Veteri- check whether or not the men are physically Animal Protection Act. If you want to keep a is handled by the Department of Municipal nary Office of the City of Graz (Referat für and psychologically fit enough to serve in the pet, you have to provide species-appropriate Taxes (Abteilung für Gemeindeabgaben) and Veterinärangelegenheiten). The keeping of

104 105 XIV WHAT ELSE YOU SHOULD KNOW

dangerous animals has to be permitted by animal should the animal have run away. the Veterinary Office! If you want to keep In addition to the microchip, the pet needs a animals for breeding, you have to report to travel document issued by the veterinary of the Veterinary Office before commencing your choice, the so-called Pet Passport. For the breeding. some countries (such as the UK and Finland) Small and harmless pets can be carried on additional examinations are required. the bus or tram- in a suitable pet carrier; If your pet dies, you may leave the dead dogs must be kept on a leash and wear a animal with the veterinarian. Or you may mandatory muzzle. Information on dog lawns bring the animal carcass (up to the limit of and -parks as well as on the more than 350 max. 30 kg) to the animal carcass collection dispensers of bags for dog droppings can of the City of Graz, Lagergasse 158 (riverside be found at: graz.at/haustiere. entrance to the slaughter house).

If you see a stray dog with a dog tag, Information please, call the Department of Municipal Foto: Joel Kernasenko Taxes (Abteilung für Gemeindeabgaben) Tierärztenotdienst Monday through Friday from 7 AM to 2 PM, Information Tel. +43 316 872-3440 or 3444. Outside daily from 7 PM to 7 AM of these open hours call the fire brigade, also on weekends and holidays +43 316 681118 Tierrettung der Grazer Berufsfeuerwehr Tel. +43 316 872-5888. Referat für Veterinärangelegenheiten Lagergasse 132, 8020 Graz The owner of the dog can be traced by Tierfriedhof Pirka +43 316 872-5888 means of the number on the dog tag. If in besonders dringenden Fällen Notruf 122 +43 316 68 31 62 Open hours: Monday to Friday from the animal is hurt or at risk, please, call the 8 AM to 12 AM +43 664 20 49 633 Landestierschutzverein für Steiermark Animal Rescue of the Fire Brigade Graz, steirischer-tierfriedhof.at Grabenstraße 113, 8010 Graz +43 316 872-3281 Tel. +43 316 872-5888. [email protected] Tierkrematorium Steiermark, +43 316 68 42 12 All dogs which are kept in Austria have to be graz.at ‒ Leben in Graz ‒ Haustiere Landscha [email protected] chipped with an implanted microchip. If you landestierschutzverein.at Abteilung für Gemeindeabgaben +43 699 10 54 09 11 want to travel abroad and take your dog, cat Schmiedgasse 26, 2nd floor, 8010 Graz or ferret with you, these animals must have +43 699 11 62 44 79 Animal Shelter Active Animal Protection tierkrematorium.at „Aktiver Tierschutz ‒ Arche Noah“ a microchip which is implanted on the left Open hours: Monday to Friday from 8 AM to 12.30 PM Neufeldweg 211, 8041 Graz side of the animal’s neck by a veterinarian. Franz von Assisi Tierbestattung, Graz +43 316 42 19 42 0 The chip contains a code of numbers which +43 316 872-3444 +43 800 22 00 43 [email protected] [email protected] in turn is registered in a central database- in tierbestattung.at archenoah.at this way it is easier to trace the owner of the

106 107 XIV AMS AusländerInnenfachzentrum Bestattung Alpha – Funeral home Alpha Service Foreigners‘ Employment Conrad-von-Hötzendorf-Straße 151 Niesenbergergasse 67-69, 8020 Graz +43 316 81 94 00 (24 hours) ADDRESS REGISTER Open hours: Monday to Thursday, [email protected] 7.30 AM to 3.30 PM, Friday 7.30 AM to 1 PM alpha-bestattungen.at +43 316 70 80 0, +43 316 70 80 590 [email protected], ams.at Bestattung PAX – Funeral home PAX Abfall- und Umweltberatung der Stadt Graz Amt für Jugend und Familie Alte Poststraße 371, 8055 Graz Schmiedgasse 26, 8011 Graz Youth Welfare Department Antidiskriminierungsstelle Steiermark +43 50 19 96 766 (24 hours) pax.at +43 316 872-74388, umwelt.graz.at Kaiserfeldgasse 25, 8011 Graz Andritzer Reichsstraße 38, 8045 Graz +43 316 872-3199 +43 316 71 41 37 [email protected] Bestattung – PiusFuneral home Pius Abteilung für Bildung und Integration familie.graz.at, kinder.graz.at [email protected] antidiskriminierungsstelle.steiermark.at Petersgasse 49, 8010 Graz Department of Education and Integration +43 316 83 50 00 Keesgasse 6, 8011 Graz Referat für Offene Kinder- und Jugendarbeit ARGE Jugend gegen [email protected] +43 316 872-7474 Gewalt und Rassismus bestattung-pius.at +43 664 60 872-7445 HOTLINE Office for Open Children and Youth Care Kaiserfeldgasse 25, 8011 Graz Karmeliterplatz 2, 8010 Graz [email protected], graz.at Bestattung Wolf – Funeral home Wolf +43 316 872-3191 +43 316 90 370 101 [email protected], argejugend.at Triester Straße 164, 8055 Graz Abteilung für Gemeindeabgaben +43 316 26 66 66 Department of Municipal Taxes Graz Ärztlicher Dienst Ärztekammer für Steiermark [email protected] Amtshaus, Schmiedgasse 26, Medical Service of the Youth Welfare Department Kaiserfeldgasse 29, 8010 Graz bestattung-wolf.com 2nd floor, 8011 Graz Keesgasse 6, 3rd floor, 8011 Graz +43 316 8044-0 +43 316 872-3402 +43 316 872-4622 [email protected], aekstmk.or.at Bestattung Holding Graz [email protected] [email protected], graz.at Funeral home Holding Graz Ärztlicher Bereitschaftsdienst/ Ärztenot- Grazbachgasse 44-48, 8010 Graz Abteilung für Verkehrsplanung Arbeiterkammer Steiermark dienst, Emergency Doctor on Duty [email protected] Department for Traffic Planning Chamber of Labor Marburger Kai 51, 8010 Graz +43 316 887-2800 (24 hours) Europaplatz 20, 8th floor, 8020 Graz Hans-Resel-Gasse 8-14, +43 316 71 92 01 oder 141 holding-graz.at/bestattung +43 316 872-2881 8020 Graz [email protected] +43 5 77 99 0 Atempo – Center for the Equalization of BFI – Berufsforderungsinstitut graz.at/verkehrsplanung [email protected], akstmk.at Vocational Training Institute Styria People with Disabilities Mariengasse 24, Heinrichstraße 145, 8010 Graz Afro-Asiatisches Institut AMS Arbeitsmarktservice Paula-Wallisch-Strase 8, +43 316 81 47 16 0 Afro-Asian Institute Public Employment Service Eggenberger Allee 15 [email protected], atempo.at Leechgasse 24, 8010 Graz +43 316 05 72 70 0 +43 316 32 44 34 AMS Graz West and Surroundings bfi-stmk.at [email protected] Niesenbergergasse 67-69, bbs – Beschäftigungsbetriebe aai-graz.at 8020 Graz Steiermark bit – best in training +43 316 70 80 Keesgasse 3, 2. Stock, 8010 Graz Kärntner Straße 311, 8054 Graz alpha nova [email protected] +43 316 28 55 50 0 Services for People with Impairments AMS Graz East [email protected] Idlhofgasse 63, 8020 Graz Neutorgasse 46, 8010 Graz Beauftragter der Stadt Graz bit.at +43 316 72 26 22 +43 316 70 82 für Menschen mit Behinderung [email protected], Commissioner of the city of Graz alphanova.at Berufsinformationszentrum (BIZ) for Persons with Disabilities Bildungsnetzwerk Steiermark Careers Information Center Mag. Wolfgang Palle Niesenbergergasse 59, 8010 Graz Amt der Stmk. Landesregierung Neutorgasse 46, 8010 Graz Herrengasse 3, 8010 Graz +43 316 82 13 73 Department 3, Paulustorgasse 4, 8010 Graz +43 316 70 82 803 +43 650 66 92 650 [email protected] +43 316 877-2084 [email protected] / ams.at [email protected] [email protected] verwaltung.steiermark.at

108 109 XIV Frauenservice Graz – Gewaltschutzzentrum Servicestelle für Frauen Center for the Protection of Service Center for Women Violence Styria ADDRESS REGISTER Lendplatz 38, 8020 Graz Granatengasse 4, 2nd floor, 8020 Graz +43 316 71 60 22 +43 316 77 41 99 [email protected] [email protected] frauenservice.at Bühnen Graz/Theater Holding Graz DANAIDA – Bildung und Treffpunkt für Frauen GIS – Gebühren Info Service des ORF Graz Theatres/Theatre Holding Graz Marienplatz 5, 8020 Graz Frauenwohnheim der Stadt Graz Radio and TV License Information Center Gleisdorfer Gasse 10A, 8010 Graz +43 316 71 06 60 Women’s Shelter Graz of the Austrian Television – ORF 43 316 8008-0 [email protected], danaida.at Hüttenbrennergasse 41, 8010 Graz +43 810 00 10 80 (Service Hotline) [email protected] +43 316 872-6491 Open hours: Monday to Friday, 8 AM to 9 PM, buehnen-graz.com, theaterholding.at ERfA Saturday 9 AM to 5 PM Exerzierplatzstraße 33, 8051 Graz Friedensbüro Graz – Peace Office Graz [email protected] Theatre Box Office: +43 660 710 0710 Keesgasse 6 (1st floor, left direction), 8010 Graz gis.at Kaiser-Josef-Platz 10 [email protected] +43 316 872-2180 Anmeldeformulare erhalten Sie auch in den +43 316 8000 erfa-graz.at [email protected] Servicestellen der Stadt Graz [email protected] friedensbuero-graz.at Gleichbehandlungsanwaltschaft ticketzentrum.at Energieberatung des Umweltamtes Gebäudemanagement Regionalbüro Steiermark der Stadt Graz – „Energy Counseling“ Schillerplatz 4, 2nd floor, 8011 Graz Regional Branch Office Styria of the Bürgerinnenamt Environmental Department Graz +43 316 872-5432 Independent Equal Treatment Commision Service Center for Citizens Schmiedgasse 26, 5th floor, 8010 Graz +43 316 872-5489 Europaplatz 12, 8020 Graz Amtshaus (Council Office), Schmiedgasse 26, +43 316 872-4302 [email protected] +43 316 72 05 90 4th floor, 8011 Graz [email protected] [email protected] +43 316 872-5201 umwelt.graz.at Gemeindewohnungen/ gleichbehandlungsanwaltschaft.at Wohnungsmanagement Standesamt ETC Graz – European Training- and Schillerplatz 4, 4th floor, 8011 Graz Gleichbehandlungsbeauftragte Joanneumring 6, 8011 Graz Research Center for Human Rights and +43 316 872-5413 Gemeindewohnungen der Stadt Graz +43 316 872-5152 Democracy +43 316 872-5444 barrierefreie Equal Opportunities Commissioner Graz Elisabethstraße 50B, 8010 Graz Gemeindewohnungen Rathaus, 1. Stock, linker Trakt, Zi 145 Caritas Steiermark +43 316 380-1533 +43 316 872-5409 Sprechstunden nach Vereinbarung Grabenstraße 39 16, 8011 Graz [email protected] [email protected] +43 664 60 872-2243 +43 316 8015-0 etc-graz.at [email protected] graz.at/gleichstellung Geriatrische Gesundheitszentren [email protected] Finanzamt Graz-Stadt caritas-steiermark.at der Stadt Graz (GGZ) GPS ‒ Grazer Parkraumservice Conrad-von-Hötzendorf-Straße 14-18, Geriatric Health Care Centers Graz Graz Parking Facility Service 8010 Graz Caritas Marienambulanz Albert-Schweitzer-Gasse 36, 8020 Graz Jakominigürtel 20, 2nd floor, 8010 Graz +43 316 881-538 +43 316 7060-0 Mariengasse 24 / Eingang Kleiststr. 73, 8020 Graz +43 316 872-7565 bmf.gv.at, finanzonline.bmf.gv.at [email protected] +43 316 8015-351 [email protected] ggz.graz.at [email protected] [email protected] Frauengesundheitszentrum marienambulanz.caritas-steiermark.at parken.graz.at Women’s Health Center Gesundheitsamt der Stadt Graz Joanneumring 3, 8010 Graz Department of Health Care Graz Graz Tourismus Information Caritas Schlupfhaus –Emergency shelter +43 316 83 79 98 of the Caritas for young people Amtshaus, Schmiedgasse 26, 2nd floor, Graz Tourism Information [email protected] 8010 Graz Mühlgangweg 1 (Ecke Fröhlichgasse, Busline 34, Herrengasse 16, 8010 Graz fgz.co.at +43 316 872-3202 Haltestelle Seifenfabrik) +43 316 80 75-0 [email protected] +43 316 48 29 59 [email protected] Frauenhaus Graz graz.at graztourismus.at [email protected] Shelter for Battered Women Notruf +43 316 42 99 00 (24 hours)

110 111 XIV Kinder- und Jugendanwaltschaft – Child- LandesLudothek Games Library Styria ren and Youth Ombudsperson Styria Karmeliterplatz 2, 8010 Graz Paulustorgasse 4, 8010 Graz +43 316 90 370 251 ADDRESS REGISTER +43 316 877-4921 [email protected], ludovico.at kinderanwalt.at Landespolizeidirektion Steiermark Kindermuseum „FRida & freD“ Führerscheinangelegenheiten Hazissa – Fachstelle für Prävention IBOBB-Café Children´s Museum „FRida & freD“ Police Directorate Graz – Drivers' License Karmeliterplatz 2, 8010 Graz Information, Beratung, Orientierung für Friedrichgasse 34, 8010 Graz Parkring 4, 8010 Graz +43 316 90 370 160 Bildung und Beruf +43 316 872-7700 +43 59 133 60 62 11 [email protected] Servicepoint for education and career [email protected] fridaundfred.at hazissa.at Keesgasse 6, 8011 Graz Landesschulrat Steiermark –Department +43 316 872-7445, 7446, 7447 of Education of the Styrian School Board Holding Graz [email protected] KinderParlament Graz Körblergasse 23, Postfach 663, 8011 Graz Children’s Parliament Graz +43 50 24 83 45 Kundenservice-Center der Energie Graz Ikemba – Intercultural conflict manage- Karmeliterplatz 2, 8010 Graz [email protected], lsr-stmk.gv.at +43 650 833 666 3 Customer Service Center at the municipal ment and empowerment services [email protected] utilities company „Energie Graz” Burggasse 4, 8010 Graz Landestierschutzverein für Steiermark kinderparlament.at Andreas-Hofer-Platz 15, 8010 Graz +43 316 22 81 13 Animal Protection Association Styria +43 316 80 57-1857, [email protected], ikemba.at Grabenstraße 113, 8010 Graz Koordinierungsstelle Steiermark AusBil- energiegraz.at +43 316 68 42 12 dung bis 18 (incl. Übergang Schule-Be- [email protected] Integrationsreferat der Stadt Graz ruf) Holding Graz Wasserwirtschaft Department of Integration Graz landestierschutzverein.at Graz Holding Water Supply Services Team Styria Werkstätten GmbH Keesgasse 6, 8010 Graz Radetzkystraße 31, Tür 1, EG, 8010 Graz Wasserwerkgasse 9-11, 8045 Graz +43 316 872-7481 Lebenshilfen Soziale Dienste GmbH +43 316 887-7272 +43 664 80 295-6001 Interest Representation of People with [email protected] [email protected] [email protected] graz.at/integration Learning Disabilities holding-graz.at/wasserwirtschaft graz.at/menschenrechte Conrad-von Hötzendorf-Straße 37a, 8010 Graz Kulturamt – Department of Culture Graz +43 316 71 55 06 Stigergasse 2, 3rd floor, 8020 Graz Holding Graz Linien [email protected] ISOP – Schulsozialarbeit +43 316 872-4900 Jakoministraße 1, 8010 Graz lebenshilfe-sd.at ISOP – School Social Work [email protected], kultur.graz.at +43 316 887-4224 Dreihackengasse 2, 8020 Graz [email protected] +43 316 76 46 46 Lerncafé Don Bosco holding-graz.at/linien Kundenservice-Center Energie Graz Südbahnstraße 100, 8020 Graz [email protected], isop.at Andreas-Hofer-Platz 15, 8010 Graz Holding Graz Abfallwirtschaft Open hours: Monday, Tuesday, Wednesday and Jugend am Werk Logo – JUGEND.INFO! Recyclingcenter Friday from 7:30 AM to 3 PM, Thursday from Support, Promotion and Higher Karmeliterplatz 2, 8010 Graz Biotonne und Restmüllbehälter beantrage/ 7:30 AM to 6 PM +43 316 90 370 90 bestellen/ändern; Abfallgebühren Qualification of People with +43 316 80 57 18 57 [email protected], logo.at Sturzgasse 16, 8020 Graz Disabilities energiegraz.at +43 316 887-7272 Lendplatz 35, 8020 Graz +-43 50 79 00 10 00 Mafalda +43 316 887-7117 Landeskrankenhaus-Universitätsklinik [email protected], jaw.or.at Arche Noah 11, 8020 Graz holding-graz.at (LKH) – General-Academic +43 316 33 73 00 Open hours: Monday to Friday, 7 AM to 5 PM Teaching Hospital Kinderbüro Steiermark [email protected] Saturday, Sunday and Holidays 8 AM to 6 PM Auenbrugger Platz 1, 8036 Graz Children’s Office Styria – the mafalda.at +43 316 385-0 tim-Service-Center lobby for children up to age 14 Mädchenzentrum JAM Steyrergasse 116, 8020 Graz Karmeliterplatz 2, 8010 Graz Landeskrankenhaus Graz-West Girls Center JAM – Counseling and (Open hours: Monday to Friday, 8 AM to 6 PM) +43 316 90 370 180 General Hospital West +43 316 887-4755 [email protected], kinderbuero.at Support Center for Girls Göstinger Straße 22, 8020 Graz [email protected] Arche Noah 9–11 +43 316 5466-0 tim-graz.at +43 316 33 73 00-15 [email protected], mafalda.at/jam

112 113 XIV OMEGA Referat für BürgerInnenbeteiligung Transkulturelles Zentrum für psychische Office for Citizens’ Participation Graz und physische Gesundheit und Integration; Rathaus, 1st floor, Hauptplatz 1, 8011 Graz ADDRESS REGISTER +43 316 872-3530 OMEGA-Dolmetschpool [email protected] Transcultural Center for Mental and Physical Health and Integration Referat Frauen & Gleichstellung Männerberatung Graz Mobilitäts- und Vertriebscenter Albert-Schweitzer-Gasse 22, 8020 Graz der Stadt Graz – Department for Women Verein für Männer- und Geschlechterthemen Mobility Center +43 316 77 35 54 0 and Gender Equality Graz Men’s Counseling Center Graz Jakoministraße 1, 8010 Graz [email protected], omega-graz.at Kaiserfeldgasse 17, 2nd floor, 8011 Graz Dietrichsteinplatz 15/9th floor, 8010 Graz +43 316 887-4224 +43 316 872-4671 +43 316 83 14 14 [email protected] Österreichischer Integrationsfonds  [email protected] [email protected] mobilzentral.at Integrationszentrum Steiermark graz.at/frauen maennerberatung.at holding-graz.at Austrian Integration Fund ÖIF vmg-steiermark.at Integration Center Styria IZ Referat für Veterinärangelegenheiten der NEUSTART Steiermark Reitschulgasse 19, 8010 Graz Stadt Graz – Veterinary Office Graz Männerwohnheim der Stadt Graz NEWSTART Styria +43 316 84 17 20 Lagergasse 132, 8011 Graz Men’s Shelter Graz Arche Noah 8-10, 8020 Graz [email protected] +43 316 872-3281 Rankengasse 24, 8020 Graz +43 316 82 02 34 integrationsfonds.at [email protected] +43 316 872-6481 [email protected] neustart.at ÖZIV Rosalila PantherInnen – Support and Mieterschutzverband Österreichs Österreichischer Zivil-Invalidenverband counseling for people with homosexual Association for the Protection of Next Liberty Austrian Association for Civilian orientation Tenants Austria Theater für junges Publikum Disabled Persons Annenstraße 26, 8020 Graz Sparbersbachgasse 61, 1st floor, 8010 Graz Theatre for a young audience Triester Straße 388–390, 8055 Graz +43 316 36 66 01 +43 316 38 48 30 Kaiser-Josef-Platz 10, 8010 Graz +43 316 82 33 46 [email protected]; homo.at [email protected] +43 316 8000 [email protected] mieterschutzverband.at nextliberty.com oeziv-steiermark.org SAB – Schul- und Ausbildungsberatung School and Vocational Training Mietervereinigung Steiermark NIL – Kunstraum + Café PERIPHERIE – The Institute of Practice- Counseling Service Renters‘ Association Styria Interkulturelles Jugend-, Oriented Gender Studies Grillparzerstraße 26, 8010 Graz Feuerbachgasse 1, 8020 Graz Kunst- und Kommunikationszentrum Schwimmschulkai 6/II, 8010 Graz +43 316 68 93 10 +43 50 195 43 00 Lazarettgasse 5, 8020 Graz +43 660 73 16 200 [email protected] [email protected] +43 316 67 10 41 [email protected], peripherie.ac.at ausbildungsberatung.at mietervereinigung.at [email protected], nil.mur.at maturawasnun.at Recyclingcenter der Holding Graz Mietzinszuzahlungsreferat Odilieninstitut – Institute for Recycling Center Graz Schlichtungsstelle Zentrale Annahmestelle: Monday to Friday, Blind and Visually Impaired People Sturzgasse 16, 8020 Graz Wohnungs­angelegenheiten 7 AM to 3 PM /1st floor, INFO-Point Mietzins­ Leonhardstraße 130, 8010 Graz +43 316 887-7272 Zentrale Annahmestelle: Monday to Friday, zuzahlung/5th floor: Tuesday and Friday, +43 316 322 667 0 [email protected] 7 AM to 3 PM, 1st floor, INFO-Point, 8 AM to 12 AM [email protected] holding-graz.at/abfallwirtschaft Schlichtungsstelle, 5th floor: Tuesday and Friday, +43 316 872-5423 odilien.at 8 AM to 12 AM +43 316 872-5409 Referat Barrierefreies Bauen der Stadt +43 316 872-5424 [email protected] ÖGB Region Graz – Graz – Office for Barrier-Free Planning +43 316 872-5409 Austrian Federation of Trade Unions, and Construction Graz [email protected] MigrantInnenbeirat der Stadt Graz Graz region Europaplatz 20, 8011 Graz Karl-Morre-Straße 32, 8020 Graz Migrants‘Council Graz +43 316 872-3508 Schlupfhaus – Emergency shelter of the +43 316 70 71 [email protected] Keesgasse 6, 1st floor direction right, Caritas for young people [email protected], barrierefrei.graz.at Mühlgangweg 1 (Ecke Fröhlichgasse, Buslinie 34 Zimmer 6, 8010 Graz oegb.at +43 316 872-2191 Haltestelle Seifenfabrik), 8010 Graz [email protected] +43 316 48 29 59 graz.at/migrantinnenbeirat [email protected] caritas-steiermark.at

114 115 XIV Sozialministeriumservice Steiermärkische Gebietskrankenkasse ADDRESS REGISTER Landesstelle Steiermark Styrian Regional Health InsuranceFund Babenbergerstraße 35, 8020 Graz Josef-Pongratz-Platz 1, 8010 Graz +43 316 70 90 +43 316 8035-0, stgkk.at bundessozialamt.gv.at Straßenamt – Road Department Schuldnerberatung Graz KONTAKT Sozialservicestelle des Landes Steiermark Bauamtsgebäude, Europaplatz 20, 5th and 6th Advisory Service for Debtors Graz +43 316 872-6666 Office for Social Services Styria floor, 8020 Graz Annenstraße 47, 8020 Graz +43 316 872-6689 Hofgasse12, 8010 Graz +43 316 872-3601 +43 316 37 25 07 [email protected] +43 316 877-5454 [email protected], graz.at [email protected] graz.at/servicestellen +43 800 20 10 10 HOTLINE schuldenberatung.at Parkgebührenreferat SIQ! Sozialtelefon des Bundesministeriums Unit for Parking Facility Management Schulzahnambulatorien der Sport | Integration | Qualifikation für Arbeit, Soziales und Konsumenten­schutz Keesgasse 6, 8010 Graz Abteilung für Bildung und Integration Sport | Integration | Qualification +43 800 20 16 11 +43 316 872-6565 Dental Clinics of the Department of Caritas Campus, Mariengasse 24, 8020 Graz parkgebü[email protected] +43 676 880 15-345, 666 Education and Integration Schuldnerberatung Graz graz.at/parken [email protected] Nibelungengasse18, Brucknerstr. 51, Keesgasse 6 Annenstrase 47, 8020 Graz caritas-steiermark.at +43 316 872-7025, 7035, 7455 +43 316 37 25 07 Steirischer Landesverband der [email protected] Gehörlosenvereine im österreichischen SeniorInnenreferat der Stadt Graz Sozialamt der Stadt Graz schuldenberatung.at Gehörlosenbund Office for Senior Citizens of Graz Schmiedgasse 26, 3rd and 4th floor, Plabutscher Straße 63 (Eingang West), 8051 Graz 8010 Graz Stigergasse 2, 4th floor (D3), 8020 Graz Stadtbibliothek +43 316 68 02 71 +43 316 872-6390, 6391, 6392 +43 316 872 6402 [email protected], stlvgv.at graz.at/sozialamt Kernstockgasse 28, 8020 Graz +43 316 872 4970 Servicestellen der Stadt Graz Referat für Behindertenhilfe +43 316 872 800 (Hotline) TARA – Counseling, therapy and Servicestelle Andritzer Reichsstraße 38 Office for Social Benefits for People +43 316/872 4969 prevention of sexual violence against girls and women Mo–Fr 7–13 Uhr und Mi 13–18 Uhr with Disabilities [email protected] +43 316 872-6432 stadtbibliotek.graz.at Haydngasse 7/EG/1, 8010 Graz Servicestelle Bahnhofgürtel 85, 1. OG [email protected] +43 316 31 80 77 Sportamt – Department of Sports Graz [email protected], taraweb.at Mo–Fr 7–13 Uhr und Di 13–18 Uhr Stadion Graz-Liebenau, Stadionplatz 1 (Parterre), Referat für Heimzuzahlung 8011 Graz Servicestelle Conrad-von-Hötzendorf- Tartaruga – Protection and help for Office for Financial Assistance to Nursing +43 316 872-7878 Straße 104 (Ostbahnhof) young people Home Care Costs [email protected], graz.at/sportamt Mo–Fr 7–13 Uhr und Do 13–18 Uhr +43 316 872-6350 Ungergasse 23, 8020 Graz [email protected] +43 50 79 00 32 00 Servicestelle Kärntner Straße 411 Startpunkt Deutsch [email protected], jaw.or.at Reitschulgasse 19, 8010 Graz, Mo–Fr 7–13 Uhrund Do 13–18 Uhr Referat für Mindestsicherung und Sozialhilfe +43 43 316 8417-20 Office for Basic Social Security and Tierheim „Aktiver Tierschutz ‒ Servicestelle Schmiedgasse 26 [email protected] Arche Noah“ Social Welfare startpunktdeutsch.at Haupteingang: Portier im Amtshaus, Parterre +43 316 872-6313, 6368 Animal Shelter Active Animal Protection Mo–Fr 7–13 Uhr und Mo 13–18 Uhr [email protected] Neufeldweg 211, 8041 Graz Steiermärkischer Blinden- und +43 316 42 19 42 0 Servicestelle St. Peter-Hauptstraße 85 Referat für Sozialarbeit Sehbehindertenverband – Styrian Associ- [email protected] Mo–Fr 7–13 Uhr und Di 13–18 Uhr Office for Social Work ation for the Blind and Visually Impaired Augasse 132, 8051 Graz Schmiedgasse 26, Eingang Raubergasse, Tierrettung Grazer Berufsfeuerwehr Servicestelle Stiftingtalstraße 3, 1. OG 8011 Graz Hotline „Blindline” +43 800 20 20 71 +43 316 68 22 40 Animal Rescue of the Fire Brigade Graz Mo–Fr 7–13 Uhr und Mi 13–18 Uhr +43 316 872-6344, 6349 [email protected], stbsv.info +43 316 872-5888, Notruf 122 Expositur Mariatroster Straße 37 Mi 7–13 Uhr

116 117 XIV ADDRESS REGISTER

Unfallkrankenhaus Graz (UKH) INFO POINT Accident Hospital Schillerplatz 4, Parterre, 8011 Graz Göstinger Straße 24, 8020 Graz +43 316 505-0 Zentrale Annahmestelle für Ansuchen und Unterlagen: Monday to Friday, 7 AM to 3 PM, Urania Schlüsselausgabe: Monday to Friday, Adult Education Center Urania Styria 7 AM to 1 PM Uhr, 1st floor, INFO-Point Burggasse 4/I, 8010 Graz Ticketausgabe zur Vorsprache im Wohnungs­ +43 316 82 56 88 0 management: Tuesday and Friday, 7 AM to [email protected], urania.at 9 AM, Tiefparterre (max. 60 Tickets/Tag)

Volkshochschule Steiermark +43 316 872-5402 oder -5403 Adult Education Center VHS +43 316 872 Hans-Resel-Gasse 6, 8020 Graz [email protected] +43 5 77 99-0 vhsstmk.at Zebra Interkulturelles Beratungs- und Therapiezentrum Wirtschaftskammer Steiermark mit Anlaufstelle AST, Intercultural Counseling- Chamber of Commerce Styria and Therapy Center with Contact Point AST Körblergasse 111-113, 8021 Graz Granatengasse 4, 4th floor, 8020 Graz +43 316 601-203 +43 316 83 56 30 wko.at [email protected] [email protected], zebra.or.at Gründerservice +43 316 601-600 Zentrum Integriert Studieren Universitätsplatz 3, Parterre, 8010 Graz [email protected], gruenderservice.at +43 316 380-2225 [email protected] Weichenstellwerk Graz integriert-studieren.uni-graz.at Sprach- und Lebensschule Steyrergasse 114, 8010 Graz ZIS – Sprachheilschule +43 677 61 43 92 81 Brockmanngasse 119, 8010 Graz +43 316 872-6725 WOIST +43 664 60 872-6725 Wohnungsinformationsstelle der Stadt Graz spz.at Housing Information Center of the City of Graz Schillerplatz 4, 8011 Graz +43 316 872-5450 [email protected] graz.at

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