THE CITY OF MY LIFE ENGLISCH graz.at/integration New in Graz A User Manual for Newcomers IMPRINT CONTENTS Words of Welcome 6 MEDIA OWNER AND PUBLISHER: I City of Graz, City Council, Hauptplatz 1, 8011 Graz New in Graz 9 In cooperation with the Graz Department of Education and capito App 10 Integration, Integration Office, Keesgasse 6, first floor, 8011 Graz Living in Graz 20 +43 316 872-7481 II Things to remember when moving house 26 [email protected] graz.at/integration graz.at/menschenrechte III Working in Austria 28 PROJECT MANAGER: IV Traffic and Transport: Cars, Parking, Bicicles 36 Abteilung für Bildung und Integration PHOTOS: V Life Situations & Social Affairs 40 Stadt Graz/Foto Fischer (1) | iStockphoto (16) Graz Tourismus (7) | Joel Kernasenko (4) | Lupi Spuma (4) VI Children & Young Adults 48 Robert Frankl (1) | Jasmin Schuller (1) VII Education 58 LAYOUT & PRODUCTION: achtzigzehn – Agentur für Marketing und Vertrieb GmbH Andreas-Hofer-Platz 15 | 8010 Graz | holding-graz.at VIII Health Care 66 Integration & Migration 70 PRINTED AND BOUND IN GRAZ, AUSTRIA, BY: IX Universitätsdruckerei Klampfer GmbH Voluntary Work 78 Barbara-Klampfer-Straße 347, A-8181 St. Ruprecht / Raab klampfer-druck.at X Non-Discrimination & Participation 80 Arts & Culture 90 TRANSLATION: XI Sports & Recreation 94 BAKK.a NICOLA BALOCH XII Senior Citizens 96 EASY TO READ CONTENT: capito Graz | Heinrichstraße 145, 8010 Graz | capito.eu XIII Help in Emergency Situations 100 Edition 7, 2018, graz.at What else you should know XIV 104 The electronic version of this brochure in 10 languages can be Address register 108 downloaded online at: graz.at/integration 5 Foto: Graz Tourismus © Harry Schiffer WELCOME TO GRAZ! I am glad that you chose Graz as your new World Heritage Site. Our international ar- coexistence of all citizens of Graz. And this Graz: “Through conversation people discover home! Graz is an attractive and cosmopolitan chitecture scene was in part responsible for is why Graz is proud to be UNO-City of common interests and develop friendships.“ city of culture and education in which peo- the fact that as of April 2011 our city has Human Rights and why we actively promote This "New in Graz"- Package provides infor- ple of 160 different nations live. More than become a “City of Design.” We attach great interreligious dialogue, for instance, through mation about our city so that you will quickly 40,000 children and young adults attend the importance to the fact that all people living in the Interreligious Council of the City of Graz. feel at home in Graz. I sincerely hope that you various Graz schools, and 55,000 students Graz should be given equal opportunity to con- The Interreligious Council consists of delega- will find friends in our city and that you will are studying at the universities of Graz. tribute their experience, ideas and views but tes of the state-recognized denominations. ultimately become a true „Grazer/Grazerin“! Graz devotes considerable space to culture also be committed to the well-being of others. Please, make a personal effort to reach out in all its diversity. Practically the entire Inner My personal wish as the Mayor is that Graz and get into a dialogue with the people sur- Yours sincerely, City as well as the historical castle Schloss should remain the city with the highest quality rounding you, in your residential environment Mag. Siegfried Nagl Eggenberg have been declared UNESCO of life in Austria! This includes the peaceful in Graz! Or as we would casually say in Mayor of Graz 6 7 I NEW IN GRAZ DEAR NEW CITIZEN OF GRAZ, you have come to live in Graz and have etc. Some of the information is already men- received this "New in Graz" Package that tioned in the texts – two is better than none. you are holding in your hands. The informa- tion provided in the "New in Graz"-packa- Some information would thematically fit in ge and its contents serve the purpose of two chapters; however, it is discussed exten- making things a little easier for you during sively in one chapter only, whereas a “note” the first period of living in Graz and getting will refer you to the respective chapter. Un- familiar with the Styrian Capital. Inside this der “information” you will find useful links "New in Graz"-Bag you will find the follo- and internet addresses. And in the annex Foto: Graz Tourismus wing “goodies”: we have listed contact data in a city map • The "New in Graz"-Brochure with a first for your convenience and information. We DEAR NEW CITIZEN OF GRAZ, selection of important information about hope that the "New in Graz"-Package will a good host introduces his/her guests to the nuously improving our services. For our efforts living in Graz be of use to you, and we wish you a happy new and unfamiliar environment, provides we have received the Austrian Administration • folders on various topics such as “recy- life in our beautiful city! We do not lay any an orientation and familiarizes them with the Award and many other awards. I hope that we cling” claim to completeness – with all questions, house rules, and shows them the sights and always meet our high expectations and that • A coupon for a guided city tour of Graz wishes, ideas, complaints and suggestions points of interest. you, too, will perceive your communications • A city map of Graz for improvement and particularly for praise, Although we cannot personally introduce with the municipal authorities and services as • A pen please turn to the Integration Office of the all newcomers to Graz as their new living positive and enjoyable. • An USB-stick on which you will find the City of Graz (Integrationsreferat). environment, we would still like to be of help At this point I simply wish for you to feel wel- electronic version of the "New in Graz"- We have tried to always provide you with by offering you a coupon for a city tour and, come in Graz and hope that you will have Brochure in several languages. In this the latest information. However, as laws, in this way, introduce you to our city. The other the chance to discover and experience the way you can as well read the brochure fees, contact information, open hours, etc. contents of the "New in Graz"- Box, as well, many beautiful parts and aspects of our city. on your computer. often are subject to change, we advise you serve to familiarize you with the Styrian capital. Maybe this will change your perception of to double-check by calling the respective You will find out that Graz has an excellent the “Murtropolis” Graz from a mere place of In the "New in Graz" Brochure we have services beforehand. infrastructure and is rightly praised for the high residence to a place you call home. compiled useful information for you in quality of life it offers to its residents. 14 thematic chapters. Within the chapters Your team of the Integration Office Representing the city administration, I can Yours, you will find small information boxes provi- assure you that we contribute to your well- Mag. Martin Haidvogl ding you with the contact data of the menti- + 43 316 872-7481 being by being strongly committed to conti- Director of the Municipal authorities oned authorities, institutions, organizations, [email protected] 8 9 I Foto: iStockphoto © PeopleImages CAPITO APP EASY-TO-UNDERSTAND INFORMATION HOW DO I LOAD INFORMATION ON THE COMPUTER INFORMATION FOR ON THE SMARTPHONE THE CAPITO APP The easy-to-understand information is of course RESIDENTS OF GRAZ This brochure has therefore now been transla- The capito app is available free of charge in not only available on the smartphone but also We want people who have recently moved ted into an easy-to-understand language for the App Store and in the Google Play Store. on the computer. to Graz to feel at home and find their way the first time and in collaboration with capito around as quickly as possible. Brief and Graz. Furthermore, with the capito With the 1. Open the App Store or clearly arranged information about their capito app, the information is also available the Google Play Store. Information new home city helps here. Particularly for directly on the smartphone and in different lan- 2. Enter “capito” in the search field. capito Graz people who do not yet speak German that guage levels. The language levels correspond 3. Select “capito – Leicht Lesen” well, specific information in easy-to-under- to a very easy-to-understand language (A1) (“Easy to read”). Heinrichstraße 145 stand German is ideal. and an easy-to-understand language (A2). 4. Tap on “Install”. 8010 Graz capito QR codes are provided in the table 5. When you have downloaded the app, [email protected] And from a very general perspective, infor- of contents and in the individual chapters. By the symbol for the capito app is display- capito.eu mation for all Graz residents that is as barri- scanning these QR codes with the capito app, ed on your mobile phone. Easy-to-understand information er-free as possible is a major concern for us the user can access the easy-to-understand 6. To open it, tap on the symbol. can be found at: in the Graz municipal administration. Because versions directly. Also included in the app: an The capito app then shows you the next graz.at/neuingraz citizens’ satisfaction is very important to us. English translation and a read-aloud function. steps. 10 11 I Foto: Joel Kernasenko NEW IN GRAZ Graz is the Provincial Capital of Styria and the Hall located on the main square is the seat of the Cultural Capital of Europe; in 2011 Graz Elevation: 353 m (1158 ft.) second largest city in Austria.