Annual Report 2013 Dekra Se Annual Report 2013 Se Annual Report Dekra

DEKRA SE

ANNUAL REPORT 2013 DEKRA SE ANNUAL REPORT 2013 SE ANNUAL REPORT DEKRA

FAIR PLAY DEKRA SE REVENUE IN 2013: EUR 2,310.9 MILLION

CONTENTS

2 DATA AND FACTS 2 Total revenue 3 Employees 4 Key financial data 5 Performance data 6 International expansion 8 Highlights

10 REPORTS AND COMMITTEES 10 Committees 11 Report of the Chairman of the Supervisory Board 12 Report of the Chairman of the Management Board 14 Management Board DEKRA SE DEKRA INDUSTRIAL Bibiana Steinhaus, World’s SAFETY REVENUE IN 2013: EUR 674.2 MILLION 16 FAIR PLAY > Best Woman Referee 2013, the fi rst and only female DEKRA is one of the world’s leading providers of expert 30 FROM THE BUSINESS UNITS referee in Germany’s male 30 DEKRA Automotive Bundesliga, talks about fair- services. We serve private and corporate clients in 34 DEKRA Industrial ness, physical commitment more than 50 countries across all fi ve continents. Over 38 DEKRA Personnel and disarming smiles. 32,000 employees provide cross-border, sustainable solutions that deliver safety, quality and environmental 40 INFORMATION ABOUT THE COMPANY 40 DEKRA sustainable protection. The innovative service portfolio of the DEKRA 42 DEKRA engaged Automotive, DEKRA Industrial and DEKRA Personnel busi- 44 DEKRA Management Team POTENTIALness units comprises twelve strategic segments: Vehicle 46 DEKRA worldwide Inspection, Expertise, Used Car Management, Homolo- 48 DEKRA Services Inspectiongation services & Type for Approval, industry clients Claims offer Services, Industrial & excitingConstruction potential for Inspection, DEKRA. Machinery Material Testing & Inspection, and plant safety, as well as environmental Product Testing & Certifi cation, Business Assurance with and health protection are some of the fi elds in whichSystems DEKRA Certifi operates cation, successfully Insight (Consulting), with Training & client-centredEducation end-to-end and Temporary solutions. Work. DEKRA SE REVENUE IN 2013: EUR 2,310.9 MILLION

DEKRA AUTOMOTIVE REVENUE IN 2013: EUR 1,225.3 MILLION

DEKRA INDUSTRIAL SAFETY REVENUE IN 2013: EUR 674.2 MILLION

DEKRA is one of the world’s leading providers of expert services. We serve private and corporate clients in DEKRA PERSONNEL more REVENUEthan 50 IN countries 2013: EUR across390.3 MILLION all fi ve continents. Over 32,000 employees provide cross-border, sustainable solutions that deliver safety, quality and environmental protection. The innovative service portfolio of the DEKRA Automotive, DEKRA Industrial and DEKRA Personnel busi- POTENTIALEXPANSIONness units comprises twelve strategic segments: Vehicle RANGEInspection, Expertise, Used Car Management, Homolo- InspectionAs agation specialist services & Type infor Approval,automotive industry clients Claims services, offer Services, DEKRA Industrial & excitingWith its broadpotential spectrum for of DEKRA. personnel Machinery services, occupiesintegratedConstruction training leading offerings Inspection, market and an array positions Material of Testingin Germany, & Inspection, and plant safety, as well as environmental Europepublications,Product and DEKRA Testingworldwide occupies & aCertifi unique in areaspositioncation, such Business as regular Assurance with andin Germany, health protectionwhere we are are one someof the biggestof the fi elds inprivatevehicle which Systemstraining DEKRAinspection, providers Certifi operates and cation,expertises, among successfully theInsight top usedten (Consulting), with car manage- Training & client-menttemporarycentredEducation and work claims end-to-endcompanies. and services. Temporary solutions. Work. DEKRA SE REVENUE IN 2013: EUR 2,310.9 MILLION

CONTENTS

2 DATA AND FACTS 2 Total revenue 3 Employees 4 Key financial data 5 Performance data 6 International expansion 8 Highlights

10 REPORTS AND COMMITTEES 10 Committees 11 Report of the Chairman of the Supervisory Board 12 Report of the Chairman of the Management Board 14 Management Board DEKRA SE DEKRA INDUSTRIAL Bibiana Steinhaus, World’s SAFETY REVENUE IN 2013: EUR 674.2 MILLION 16 FAIR PLAY > Best Woman Referee 2013, the fi rst and only female DEKRA is one of the world’s leading providers of expert 30 FROM THE BUSINESS UNITS referee in Germany’s male 30 DEKRA Automotive Bundesliga, talks about fair- services. We serve private and corporate clients in 34 DEKRA Industrial ness, physical commitment more than 50 countries across all fi ve continents. Over 38 DEKRA Personnel and disarming smiles. 32,000 employees provide cross-border, sustainable solutions that deliver safety, quality and environmental 40 INFORMATION ABOUT THE COMPANY 40 DEKRA sustainable protection. The innovative service portfolio of the DEKRA 42 DEKRA engaged Automotive, DEKRA Industrial and DEKRA Personnel busi- 44 DEKRA Management Team DEKRA PERSONNEL 2 011 2012 2013 POTENTIALness units comprises twelve strategic segments: Vehicle 46 DEKRA worldwide Revenue in million euros 330.8 336.0 390.3 Inspection, Expertise, Used Car Management, Homolo- 48 DEKRA Services Employees (as of Dec. 31) 8,814 8,877 11,023 Inspectiongation services & Type for Approval, industry clients Claims offer Services, Industrial & excitingConstruction potential for Inspection, DEKRA. Machinery Material Testing & Inspection, and plant safety, as well as environmental DEKRA services are also increasingly in demand Product Testing & Certifi cation, Business Assurance with in other European countries. We were able to and health protection are some of the fi elds consolidate our dominant market position in the in whichSystems DEKRA Certifi operates cation, successfully Insight (Consulting), with Training & 2013 fi scal year. client-centredEducation end-to-end and Temporary solutions. Work. DEKRA SE REVENUE IN 2013: EUR 2,310.9 MILLION

DEKRA AUTOMOTIVE REVENUE IN 2013: EUR 1,225.3 MILLION

DEKRA INDUSTRIAL SAFETY REVENUE IN 2013: EUR 674.2 MILLION

DEKRA is one of the world’s leading providers of expert services. We serve private and corporate clients in more than 50 countries across all fi ve continents. Over 32,000 employees provide cross-border, sustainable solutions that deliver safety, quality and environmental protection. The innovative service portfolio of the DEKRA Automotive, DEKRA Industrial and DEKRA Personnel busi- POTENTIALEXPANSIONness units comprises twelve strategic segments: Vehicle Inspection, Expertise, Used Car Management, Homolo- InspectionAs agation specialist services & Type infor Approval,automotive industry clients Claims services, offer Services, DEKRA Industrial & excitingoccupiesConstruction potential leading for Inspection, DEKRA. market Machinerypositions Material Testingin Germany, & Inspection, and plant safety, as well as environmental Product Testing & Certifi cation, Business Assurance with andEurope health and protection worldwide are some in areasof the fisuch elds as regular invehicle whichSystems DEKRAinspection, Certifi operates cation,expertises, successfully Insight used (Consulting), with car manage- Training & client-mentcentredEducation and claims end-to-end and services. Temporary solutions. Work. DEKRA SE REVENUE IN 2013: EUR 2,310.9 MILLION

CONTENTS

2 DATA AND FACTS 2 Total revenue 3 Employees 4 Key financial data 5 Performance data 6 International expansion 8 Highlights

3) protection. The innovative service portfolio of the DEKRA 40 DEKRA sustainable Employees (as of Dec. 31) 6,192 6,947 6,694 42 DEKRA engaged 1) The prior-year fi gures have been restated due to structure changes. Automotive, DEKRA Industrial and DEKRA Personnel busi- 2) Total revenue includes sales of EUR 110.3 million relating to industrial services provided by DEKRA Automobil GmbH across its network of German sites. 44 DEKRA Management Team 3) 723 employees moved to DEKRA Automotive. ness units comprises twelve strategic segments: Vehicle 46 DEKRA worldwide Inspection, Expertise, Used Car Management, Homolo- 48 DEKRA Services The service portfolio includes also product testing, gation & Type Approval, Claims Services, Industrial & certifi cation, sustainability management and Construction Inspection, Material Testing & Inspection, premium consulting services. With our expert Product Testing & Certifi cation, Business Assurance with staff, exceptional fl exibility and outstanding service quality, we positioned ourselves in 2013 Systems Certifi cation, Insight (Consulting), Training & for further growth. Education and Temporary Work. DEKRA SE REVENUE IN 2013: EUR 2,310.9 MILLION

DEKRA AUTOMOTIVE REVENUE IN 2013: EUR 1,225.3 MILLION

SAFETY

DEKRA is one of the world’s leading providers of expert services. We serve private and corporate clients in more than 50 countries across all fi ve continents. Over 32,000 employees provide cross-border, sustainable solutions that deliver safety, quality and environmental protection. The innovative service portfolio of the DEKRA Automotive, DEKRA Industrial and DEKRA Personnel busi- EXPANSIONness units comprises twelve strategic segments: Vehicle Inspection, Expertise, Used Car Management, Homolo- As agation specialist & Type in Approval,automotive Claims services, Services, DEKRA Industrial & occupiesConstruction leading Inspection, market positions Material Testingin Germany, & Inspection, EuropeProduct and Testingworldwide & Certifi in areascation, such Business as regular Assurance with vehicleSystems inspection, Certifi cation,expertises, Insight used (Consulting), car manage- Training & mentEducation and claims and services. Temporary Work. DEKRA SE REVENUE IN 2013: EUR 2,310.9 MILLION

CONTENTS

2 DATA AND FACTS 2 Total revenue 3 Employees 4 Key financial data 5 Performance data 6 International expansion 8 Highlights

10 REPORTS AND COMMITTEES 10 Committees 11 Report of the Chairman of the Supervisory Board 12 Report of the Chairman of the Management Board 14 Management Board DEKRA SE Bibiana Steinhaus, World’s SAFETY 16 FAIR PLAY > Best Woman Referee 2013, the fi rst and only female DEKRA is one of the world’s leading providers of expert 30 FROM THE BUSINESS UNITS referee in Germany’s male 30 DEKRA Automotive Bundesliga, talks about fair- services. We serve private and corporate clients in 34 DEKRA Industrial ness, physical commitment more than 50 countries across all fi ve continents. Over 38 DEKRA Personnel and disarming smiles. DEKRA AUTOMOTIVE 2 011 2012 2013 32,000 employees provide cross-border, sustainable Revenue in million euros 1,109.91) 1,159.3 1,225.3 2) solutions that deliver safety, quality and environmental 40 INFORMATION ABOUT THE COMPANY 3) Employees (as of Dec. 31) 11,912 12,023 14,299 protection. The innovative service portfolio of the DEKRA 40 DEKRA sustainable1) The prior-year fi gures have been restated due to structure changes. 2) Total revenue does not include sales of EUR 110.3 million relating to industrial services 42 DEKRA engagedprovided by DEKRA Automobil GmbH across its network of German sites. Automotive, DEKRA Industrial and DEKRA Personnel busi- 3) Includes 723 employees moved across from DEKRA Industrial GmbH. 44 DEKRA Management Team ness units comprises twelve strategic segments: Vehicle 46 DEKRA worldwide Inspection, Expertise, Used Car Management, Homolo- 48 DEKRA ServicesThe wide array of expert services also comprises homologation, type approval and mystery shopping in the gation & Type Approval, Claims Services, Industrial & car servicing and repair market. Strategic acquisitions, Construction Inspection, Material Testing & Inspection, new testing centres and innovative services saw DEKRA Product Testing & Certifi cation, Business Assurance with expand in the German market and also internationally Systems Certifi cation, Insight (Consulting), Training & in the 2013 fi scal year. Education and Temporary Work. DEKRA SE REVENUE IN 2013: EUR 2,310.9 MILLION

SAFETY

TOTAL REVENUE IN MILLION EUROS

2,310.9 2,16 4.2 2,0 06.9 1,859.0 1,710.0

09 10 11 12 13

DEKRA has been growing continuously for many years. In the past fi ve years alone, total revenue has risen by around 700 million euros. In the 2013 fi scal year, the core automotive services business, industrial services and personnel services all performed very well. 2 DATA AND FACTS 3

TOTAL REVENUE EMPLOYEES IN MILLION EUROS AS OF 31.12.

2,310.9 32,591 2,16 4.2 2,0 06.9 28,340 1,859.0 2 7, 3 21 1,710.0 24,867 21,925

09 10 11 12 13 09 10 11 12 13

DEKRA has been growing continuously for many years. In the past DEKRA has a long track record of creating jobs. After seeing an fi ve years alone, total revenue has risen by around 700 million increase of more than 4,000 employees in 2013, the international euros. In the 2013 fi scal year, the core automotive services business, expert services provider significantly exceeded the 30,000 mark for industrial services and personnel services all performed very well. the first time. The company now ranks 72nd in the list of Germany’s 100 biggest employers. 4 DATA AND FACTS

KEY FINANCIAL DATA

KEY DATA DEKRA SE 2011 2012 2013

REVENUE AND INCOME

Total revenue in million euros 2,006.9 2,164.2 2,310.9

Share of international revenue in % 32.6 35.7 36.2

Adjusted EBIT* in million euros 145.8 147.2 162.7

Adjusted EBIT margin* in % 7.3 6.8 7.0

Adjusted EBT* in million euros 124.1 120.3 139.1

STATEMENT OF FINANCIAL POSITION

Total assets in million euros 1,607.4 1,541.3 1,635.8

Equity in million euros 359.8 356.4 401.2

Equity ratio in % 22.4 23.1 24.5

EMPLOYEES

Number as of 31.12. 27,321 28,340 32,591

* Adjustments for non-operating effects.

DEKRA is in good shape and has managed the continuous growth of recent years successfully. International business now accounts for more than a third of total revenue, at 36.2%. The company achieves a solid operating EBIT margin of 7.0%. 5

PERFORMANCE DATA

5 > continents

50 > countries

25,000 > system certifications

40,000 > training sessions for professional drivers

23,000,000 > vehicle inspections

DEKRA has a global presence and is one of the world’s top five providers of expert services. Having been the global market leader in vehicle inspection for many years, DEKRA has also quickly acquired a leading position in the international market for industrial inspection services. In the employee training sector, DEKRA is one of the biggest providers in Germany. 6 DATA AND FACTS

INTERNATIONAL EXPANSION The ability to act as an international provider for global clients is an important strategic objective for DEKRA. We therefore continued to boost our international presence in 2013 via acquisitions.

SWEDEN. STOCKHOLM. DEKRA is expanding in Sweden through the acquisition of five testing centres from vehicle inspection company Applus Bilprovning. Vehicle testing and exhaust emission tests on cars, small vans and motorcycles are carried out in these centres. The new testing centres represent a further step on the way to building a comprehensive network by 2015. DEKRA has been accredited in Sweden since 2011 and currently operates a network of 24 centres in total.

THE NETHERLANDS. NIEUWEGEIN. With the acquisition of certification company ViaNorm, which is headquartered in Nieuwe- gein, DEKRA is significantly growing its assessment services business and system and person certification activities in the Netherlands. ViaNorm is the country’s leading provider of independent assessments and certification for the automotive, transport and logistics sector.

THE NETHERLANDS. ROTTERDAM. The acquisition of the highly specialised company TES, which is based in Rotterdam, allows DEKRA to extend its business in claims handling activities for vehicle damage. TES assesses damages to new vehicles at all stages of the transport process around the world. The clients for this service are primarily insurance companies, manufacturers, car dealers and shipping companies. 7

SWEDEN. HEDEMORA. By acquiring Indeco Kalibrering, DEKRA is enhancing its service portfolio for garages. Headquartered in Hedemora in central Sweden, Indeco Kalibrering also operates a laboratory in Söder- tälje, near Stockholm, and is the country’s market leader in tool calibration, ranging from torque wrenches to emissions testing equipment. Indeco Kalibrering is the only company in Sweden that offers this service nationwide.

AUSTRALIA. MELBOURNE. DEKRA is acquiring Melbourne-based Russel Consulting Interna- tional (RCI), giving it a presence on five continents. Consultancy company RCI implements general safety, occupational safety and environmental protection strategies for clients in the commodities sector and the oil, gas and process industry.

NEW ZEALAND. WELLINGTON. DEKRA is expanding its vehicle inspection business internationally. As the world’s largest vehicle inspection provider, DEKRA has acquired a majority stake in Vehicle Testing New Zealand (VTNZ). VTNZ is the leading vehicle testing company in New Zealand and generates annual revenue of around 50 million euros via some 80 sites and approximately 800 employees.

SOUTH AFRICA. JOHANNESBURG/VANDERBIJLPARK. In Africa, DEKRA is strengthening its market position in the industrial services sector with the acquisition of the Raysonics Group. Raysonics employs around 300 people and is the market leader for non-destructive material testing in South Africa and is also present in neighboring countries. Its clients include companies in the power generation and electrochemical industries.

> For an overview of all DEKRA locations worldwide, please see pages 46 – 47. 8 DATA AND FACTS

HIGHLIGHTS

ACHTUNG: 1:10 Boxenstopp für deine Sicherheit! Bring dein Auto zum kostenlosen Sicherheitscheck bei DEKRA! 21. Mai – 29. Juni 2013 • www.dekra-safetycheck.com

Sauber F1 Team Fahrer kostenlos Nico Hülkenberg vertraut auf DEKRA

Eine Initiative von:

SafetyCheck2013_18-1_1-10_4c_M.indd 1 02.05.13 15:20

APRIL MAY JUNE

> JANUARY > APRIL DEKRA boosts training efficiency in the field of occu- The DEKRA road safety report for 2013 shows how pational safety with the DEKRA Safety Web. Compa- safety can be improved on country roads, in response nies that behave negligently in this area run the risk of to the fact that users of such roads face a higher level serious accidents, fines and disputes with insurers. In of risk both in Germany and elsewhere in the EU. For contrast with time-consuming and expensive classroom many years now, country roads have accounted for training, the DEKRA Safety Web provides multimedia the biggest share of road fatalities. The figure is well instruction and mature didactic content in the form of over 50% EU-wide and around 60% in Germany. web-based training (WBT). > MAY > MARCH The DEKRA SafetyCheck campaign takes place for By presenting the first findings of its study entitled the seventh time. Car drivers aged 18 to 24 are “Buying new cars online – opportunity or blind alley invited to bring their cars along for a free safety for the car trade”, DEKRA highlights trends in car check as part of this initiative to improve road safety, sales. DEKRA commissioned the Institute for the Auto- which is organised jointly by the German Road motive Industry (IFA) at Nürtingen-Geislingen Univer- Safety Association (DVW), the German Road Safety sity to produce the study. It shows that online sales of Council and DEKRA. Almost 18,000 drivers take new cars are gaining in significance for car retailers. part in the nationwide campaign, which runs under Around 10% of car purchasers are happy to buy a the slogan “Safety pitstop!” at all DEKRA branches. new car online. > JUNE DEKRA is tasked with checking new rail vehicles for compliance with regulations and technical standards on behalf of the German Federal Railways Authority (EBA). The aim is to gradually handle more of this work and reduce the pressure on the EBA while accelerating the approval process. 9

JULY AUGUST NOVEMBER

> JULY > OCTOBER DEKRA opens the first test facility for pedestrian safety Technical innovations, new guidelines and best- to be established by an expert services provider at the practice solutions for securing loads on trucks and DEKRA automotive test centre in Klettwitz, Branden- transporters are central themes of the 8th Interna- burg. The facility allows driver assistance systems tional DEKRA/VDI Symposium on “Securing loads for protecting pedestrians to be tested at the develop- on road vehicles”, held in Klettwitz, Brandenburg. ment stage. In future, such systems will be able to Around 200 representatives from the transport recognise pedestrians crossing the road, alert a industry, academia, the automotive industry and distracted driver and if necessary apply the brakes. public agencies attend.

> AUGUST > NOVEMBER The German Football Association (DFB) and DEKRA The first DEKRA laboratory for process safety in Asia celebrate ten years of successful collaboration in opens in Shanghai. Clients can use the facility to have referee sponsorship. The original agreement was the flammability and explosive properties of dusts, signed at the start of the 2003/04 Bundesliga powders, fluids and gases tested. The tests are carried season. Then as now, the partnership is a perfect out in accordance with internationally recognised fit with DEKRA’s corporate values of impartiality and standard procedures, in the same way as in DEKRA expertise. laboratories in the United States and the UK.

> SEPTEMBER DEKRA becomes a member of the European Com- mission’s PETROBOT consortium. The PETROBOT project involves developing robots to assist with inspections of pressure vessels and storage tanks in the oil, gas and petrochemical industry. The objective is to substitute robots for humans in hazardous situations and also to reduce downtime. 10 REPORTS AND COMMITTEES

COMMITTEES

PRESIDENTIAL BOARD DEKRA e.V. ADVISORY BOARD DEKRA e.V. MANAGEMENT BOARD DEKRA e.V.

Thomas Pleines Matthias Wissmann Stefan Kölbl (Chairman), (President), Munich (Chairman), Ludwigsburg Leinfelden-Echterdingen Prof. Dr. rer. pol. Gerhard Fels Prof. Dr.-Ing. Gerhard Zeidler Roland Gerdon, Stuttgart (Vice-President), Bergisch Gladbach (Deputy Chairman) Prof. Joachim Bitterlich, Berlin (Honorary President of the Presidential Günther Fleig, Stuttgart Board), Stuttgart Ulrich Graf, Pfäffikon, Switzerland Secretary of State Dr. h.c. Rudolf Böhmler Rolf-Peter Hoenen, Coburg (ret’d), Schwäbisch Gmünd Dipl.-Wirtsch.-Ing. Arndt Günter Kirchhoff, Christian Buchel, Paris, France Attendorn Fred B. Irwin, Frankfurt/Main Dipl.-Ing. Bernd Tönjes, Marl Mathias Krage, Hanover Peter Tyroller, Stuttgart Martin Marmy, Confignon, Switzerland 1) Dr. Georg Pachta-Reyhofen, Niederpöcking Robert Rademacher, Cologne Prof. Dr. Hermann Requardt, Erlangen Dr. Harald Schwager, Speyer Stefan Strick, Hürth Dr. jur. Axel Theis, Baierbrunn Dr. Eckart John von Freyend, Bad Honnef Prof. Dr. Thomas Weber, Stuttgart 1) until 31 May 2013

SUPERVISORY BOARD DEKRA SE MANAGEMENT BOARD DEKRA SE

Thomas Pleines (Chairman), Munich Monika Roth-Lehnen, Wuppertal 1) Stefan Kölbl (Chairman), Dipl.-Ing. (FH) Heinrich Breitbach Peter Tyroller, Stuttgart Leinfelden-Echterdingen (Deputy Chairman), Offenbach1) Prof. Dr. Wolfgang Weiler, Coburg Roland Gerdon, Stuttgart Marcus Borck, Bühl 2) Clemens Klinke, Boffzen Prof. Dr. Sabine Fließ, Möhnesee Ivo Rauh, Stuttgart Nicolas Gibaudan, Avignon, France 2) Jörg Mannsperger, Stuttgart Jean-Luc Inderbitzin, Doulevant-le-Château, France 2) Dipl.-Wirtsch.-Ing. Arndt Günter Kirchhoff, Attendorn 1) Jörg Leiser, Ettlingen1) employee representatives – representation of senior managerial staff Dipl.-Ing. (FH) Wilhelm Oberfranz, 2) employee representatives – Munich appointed by the trade unions 11

REPORT OF THE CHAIRMAN OF THE SUPERVISORY BOARD

Ladies and gentlemen, members, clients and partners,

DEKRA continues to perform well, with 2013 being another good year. Through organic growth and acquisitions in Australia, New Zealand, the Netherlands, Sweden and South Africa, DEKRA SE successfully progressed with the international expansion of its business. The ability to respond quickly to new client requirements and emerging trends in the markets for testing, inspection and certification services, along with a capacity for innovation, is equally important for achieving continuous growth. Here again, DEKRA was successful in 2013.

DEKRA’ s mission is to boost safety in every section of society. This key objective has underpinned DEKRA’ s activities and business policy for nearly 90 years. Numerous initiatives and projects attest to this, from the company's annual road safety report to the SafetyCheck campaign. A recent example is the testing of driver assistance systems to protect pedestrians. DEKRA is the first provider Thomas Pleines of expert services to set up a test facility specifically to test these kinds of systems during the devel- Born in 1955, appointed opment phase, and is currently unique in doing so. The facility enables DEKRA to accelerate the President of the Presidential Board of DEKRA e. V. and introduction of such systems, thereby contributing to the protection of pedestrians on our roads. Chairman of the Supervisory Board of DEKRA SE in 2011. In close consultation with the Supervisory Board, the Management Board has taken an active role A Lawyer by profession, he in shaping DEKRA’ s business policy and growth trajectory. Investment has been made in the core was Chief Executive Officer at business, the DEKRA Automotive business unit, as well as in the newer business segments of the Allianz Versicherungs AG in DEKRA Industrial and DEKRA Personnel business units. Areas of expertise that are enjoying Munich from 2006 until 2010. buoyant growth, such as plant and process safety, material testing and product certification, were further strengthened.

The expansion of DEKRA’ s global presence has improved the company’s ability to serve big-name clients in the automotive and process industry worldwide. Flexible structures and processes that keep us close to our clients also play an important role here. As part of the << DEKRA 2015 >> strategy programme, these structures and processes were a major focus of the Management Board’s work in the reporting year.

Throughout the year, the Presidential Board and the Supervisory Board provided constructive and critical support for DEKRA’ s operational management process and strategic direction. We will continue to work together to promote the long-term success of the company.

Thomas Pleines President of the Presidential Board of DEKRA e. V. Chairman of the Supervisory Board of DEKRA SE 12 REPORTS AND COMMITTEES

Stefan Kölbl Chairman of the Management Board DEKRA e. V. and DEKRA SE

Ladies and gentlemen,

In a modern society, safety is a central concern for every individual – at home, in the workplace and on the road. DEKRA is all about safety, and in 2013 we again dedicated ourselves to making the world a safer place. The 2013 fiscal year was marked by achievement in our core business and progress in entering new business segments. Thanks to strategic acquisitions in Oceania, we now have a presence on all five continents. This is reflected in the fact that nearly half of DEKRA’ s workforce is located outside Germany. Our international reach and broad-based service portfolio have reinforced our growth trajectory. Despite challenging economic conditions in France, our second home market, we achieved a 6.8% increase in total revenue to 2.31 billion euros. Adjusted EBIT rose to 162.7 million euros. The number of employees grew by 4,000 to over 32,000. All three business units contributed to the company’s strong performance in 2013. 13

REPORT OF THE CHAIRMAN OF THE MANAGEMENT BOARD

The DEKRA Automotive business unit expanded its leading position in the global arena via acquisitions in the Netherlands, Sweden and New Zealand. Acquiring New Zealand’s market leader for vehicle inspection, Vehicle Testing New Zealand, has given DEKRA a strong presence in the Asia-Pacific growth region. DEKRA Automobil GmbH is the backbone of the DEKRA Automotive business unit, enjoying a dominant position in the German market with revenue of around 1 billion euros. Overall, revenue from automotive services increased by a total of 5.7% to EUR 1.23 billion.

Our global business with industry clients grew 5.0% to 674 million euros. The DEKRA Industrial business unit benefited from a strong market position in dynamic segments such as material testing, product testing and business assurance, as well as Insight (Consulting). With the acquisition of companies in South Africa, Australia and the Netherlands, the business unit has become a leading global provider in all four segments. Our expertise was also showcased in Brazil in the run-up to the 2014 FIFA World Cup, where DEKRA experts conducted safety checks on the roof of the Maracanã Stadium in Rio de Janeiro.

The DEKRA Personnel business unit likewise performed strongly, with revenue up by 16.2% to 390 million euros. Highlights at DEKRA Academy included the introduction of new qualification services for specialists in elderly care and training for specialist air freight inspection staff. The DEKRA Arbeit Group saw further growth in the temporary work sector – bucking the downward market trend brought about by regulatory interventions.

To safeguard our company’s ongoing increases in revenue and earnings, we are constantly working to enhance our internal structures and processes. Along with our global key account management team, the newly introduced national and regional managers proved to be a valuable addition in 2013. Facilitating access to our comprehensive service portfolio by bringing services together under one roof in DEKRA centres worldwide was also beneficial. In Germany, integration of periodic industrial inspection services into the tightly knit DEKRA Automobil GmbH branch network bore fruit for the first time. Our company-wide GLOBEX IT solution enabled us to accelerate important business processes and boost collaborative working within the Group.

We have started the new year confident in our ability to build on our long track record of improving performance. We aim to further increase revenue and earnings. Our heavy investment in international expansion, new business segments and flexible structures will help us to compensate for economic and regulatory challenges in individual countries and service sectors. We see excellent growth opportunities in non-destructive material testing, plant and process safety, and in testing and certification.

DEKRA’ s successes are due to dedicated employees, loyal clients, strong supervisory bodies and a constructive relationship between management and labour organisations. I would like to express my sincere thanks to all these parties for their support.

Stefan Kölbl Chairman of the Management Board DEKRA e.V. and DEKRA SE 14 REPORTS AND COMMITTEES

From left to right: Jörg Mannsperger, Clemens Klinke, Stefan Kölbl, Roland Gerdon, Ivo Rauh 15

MANAGEMENT BOARD DEKRA SE

Stefan Kölbl Chairman of the Management Board DEKRA e. V. und DEKRA SE “Step by step, DEKRA is building a presence in every international market and thus improving its ability to act as a global provider. This gives us new opportunities to grow our business with companies that operate around the world.”

Roland Gerdon Member of the Management Board DEKRA e. V. und DEKRA SE “Highly qualified and motivated employees, optimised processes and state- of-the-art IT solutions are the key to our success. We invest in staff development and technology on an ongoing basis.”

Clemens Klinke Member of the Management Board DEKRA SE, Head of the Business Unit DEKRA Automotive “Automotive services are an important driver of growth for DEKRA – both in our traditional European markets and in the emerging economies of Asia and the Americas.”

Ivo Rauh Member of the Management Board DEKRA SE, Head of the Business Unit DEKRA Industrial “DEKRA has quickly made a name for itself with expert services for industry and is among the market leaders in sectors of strategic importance to us. That provides an excellent platform for boosting business with international clients.”

Jörg Mannsperger Member of the Management Board DEKRA SE, Head of the Business Unit DEKRA Personnel “Skills shortages are affecting an increasing number of sectors. This provides us with an opportunity to add new qualification and personnel services and expand accordingly.” 16 FAIR PLAY

Bibiana Steinhaus, World’s Best Woman Referee 2013 17

IN PURSUIT OF FAIR PLAY An interview with Bibiana Steinhaus, World’s Best Woman Referee of 2013 and the DFB’s first and only female referee, who now officiates at Bundesliga games between professional male footballers.

Ms Steinhaus, you’re the first German to be awarded the title “World’s Best Woman Referee”. How does one become the “World’s Best Woman Referee”?

BS The International Federation of Football History & Statistics (IFFHS) is an international association of football statisticians. Since 1987, the title “World’s Best Referee” has been awarded every year to male football referees. A category for female referees was added in 2012. According to the information provided by the IFFHS, selected specialist journalists and experts from 70 countries on every footballing continent take part in the ballot to choose the winner.

Bibiana Steinhaus … and what does this award mean to you? born in 1979, is the most famous and “best woman referee in the world” (Herbert Fandel, Chairman of the DFB Referees Commission). The first and only German BS To receive an accolade of this kind is, of course, an enormous honour. The title to be awarded the title so far, the serving police officer was recognised as the “World’s Best Woman Referee energises me to stay committed and continue with my personal development. 2013” at the start of this year.

What does fair play mean to you as the World’s Best Woman Referee 2013?

BS For me, fair play goes far beyond simply sticking to the rules – not just in football but in other areas of life as well. It's about more than following the rules of the game and other constraints.

AUFI believe that fair playDER is the expression SUCHE of an attitude. It describes respect for your opponent. But fair play isn’t an obstacle to success. In fact, it’s a requirement for achieving NACHsporting success without taking advantageFAIR of others. PLAY 18 FAIR PLAY

Professional footballers and referees – sometimes tensions run high. With expertise, a charming smile and a cool head, Bibiana Steinhaus has events on the pitch firmly under control.

What makes a good referee? Things can get very heated in football. How do you manage to stay calm in such situations? BS As football continues to develop, the referee’s role is becoming ever more demanding. A modern referee needs many BS In emotionally charged situations it’s vitally important for of the traditional management skills. The requirements include the referee, as an impartial official, to keep a cool head and stay a good understanding of human nature, strong communication calm. They need to be able to stand back and see things in per- skills and the ability to work as part of a team. In addition, there spective. If you allow emotions to get in the way, it affects your are obvious things such as transparency, accountability, objec- judgement. Obviously, I also have sympathy for the players and tivity and the ability to handle criticism and cope with pressure. their concerns and needs. After all, I play sports too. Having said A referee must have the courage to take decisions and, if neces- that, decisions must be based on the facts. sary, be able to deal with wrong decisions.

Obviously, this description is not exhaustive, and not every referee … or you deploy your disarming smile? possesses each quality to the same degree. I think being genuine and honest is often key to being accepted and respected by players BS In my job it’s important to have a wide range of weapons long-term. That’s important because you’re likely to come across at your disposal for defusing difficult situations. Sometimes the the same players in a future match. fastest communication path between two people is a smile, which can do the trick. 19

How do you make important decisions in just split Where do you see parallels between a Bundesliga refe- seconds? ree and DEKRA, which monitors and applies legal requirements as the world’s largest provider of vehicle BS The time factor is actually very interesting in my job. How inspections? long do you need to make a good decision? And how long can you allow yourself to come to a decision? Normally, I’m an advocate BS Rules are obviously all around us, not just on the football of the theory that before making a far-reaching decision with pitch. Both referees and DEKRA experts have a very important enormous consequences you should first sleep on it. But as a foot- task to fulfil. We’re committed to the principle of fair play. We aim ball referee that’s obviously not an option. On the football pitch to see the bigger picture in every situation and make impartial, you have to react immediately, partly in order to maintain your expert decisions. The cornerstones of our work are impartiality authority. and expertise, performance and reliability.

To be able to do that, you need expert knowledge of the game. When a vehicle has serious defects, for example, DEKRA’ s experts You have to bear in mind some 120 pages of rules and make around take it off the road. If footballers endanger the health of their 200 decisions a game. You have to be able to recall and apply the opponents, they’re also given time-outs. You could say that we rules instantly. You also widen your experience with every game. both show red cards and ensure the principle of fair play is upheld, Like with every job, this experience gives you confidence in what on the football pitch and on the roads. you do. And, of course, we referees operate as part of a team and share our decisions, which we then uphold together. 20 FAIR PLAY

IMPARTIALITY EXPERTISE INDEPENDENCE

WE KNOW THE RULES.

WE ASSESS THINGS OBJECTIVELY. 21

WE COME TO THE RIGHT DECISION.

DEKRA stands for fair play. Impartiality, expertise and independence lie at the heart of everything we do. As an impartial expert services provider, we help to keep people safe in the areas of mobility, technology and the environment. We test products and services. We produce expert appraisals, certify processes and award quality seals. And if people break the rules, we show them the yellow card or red card. In all these ways, we are making the world a safer place every day. 22 FAIR PLAY

WE KNOW THE RULES.

FAIR PLAY – IN EVERY SECTOR. 23

DEKRA is familiar with the national and international rules in areas where safety is important. This allows us to act as an intermediary between consumers and producers, employees and employers. We are the impartial referee who ensures fair play.

> Air freight safety > Conformity of medical products > Fire safety testing > Inspection of pressure vessels and storage tanks > Lift safety > Load securing > Occupational health and safety > Process safety in the oil and gas industry > Quality inspection of building construction works > Toy safety > Vehicle safety 24 FAIR PLAY

WE ASSESS THINGS OBJECTIVELY.

FAIR PLAY – INDEPENDENT OF THE INDIVIDUAL PARTIES. 25

Of course, the referee needs to know the rules of the game down to the last detail, otherwise fair play is impossible. But it is also necessary to be fully aware of events on the pitch at all times.

DEKRA has this awareness. For nearly 90 years, we have played the part of referee – initially for vehicle safety in Germany and today in many other areas and sectors worldwide. Not only do we know the relevant rules, we also have the necessary experience. We are thus able to assess and judge how teams are performing. Our impartiality, independence and expertise give us an objective picture of the situation. 26 FAIR PLAY

WE COME TO THE RIGHT DECISION.

FAIR PLAY – AND PROVIDING STATE-REGULATED SERVICES. 27

Safety is our mission DEKRA’s decisions are well founded DEKRA is a leading international provider of expert Our decisions are based on clear rules and an impartial services and is responsible for state-regulated ser- assessment of the situation. They are reached through vices in many aspects of modern life. Our mission expert knowledge and independently of the individual is to maintain safety; that is our responsibility to parties. If the rules of fair play are broken, we show society. All our decisions are informed by this task. the yellow card or the red card to ensure safety for everyone.

We act as an impartial intermediary A partner you can rely on We act as an impartial intermediary between the state, DEKRA stands by its decisions. The tests, inspections and the business world and society. Our decisions ensure certifications we carry out for our clients are based on that all the parties involved behave fairly: government clearly defined standards and criteria, making them agencies, companies, consumers and employees. In turn, both authoritative and reliable. Our stamp of approval this makes everyday life more reliable. also provides visual reassurance for others. 28 FROM THE BUSINESS UNITS

René Kölling, Project Engineer DEKRA Automobil GmbH 29

FAIR PLAY DEKRA AUTOMOTIVE

Pedestrians account for one in fi ve road fatalities in the EU, which shows that the most vulnerable road users face an unfair risk. But things are about to change. Car manufacturers are committed to introducing driver assistance systems, with DEKRA providing the required testing equipment.

“My daily work revolves around road safety. Pedestrian protection is a particular priority for me, with the aim of ensuring greater safety for all unprotected road users.” 28 FROM THE BUSINESS UNITS

The development departments of all major car manufacturers are working fl at out on driver assistance systems. These systems can recognise pedestrians crossing the road, alert a distracted driver and if necessary apply the brakes. Hitherto this type of solution has only been available for luxury vehicles, rather than mass-market models.

To promote market penetration of driver assistance systems, in the summer of 2013 we set up a state-of-the-art test facility at the DEKRA automotive test centre in Klettwitz, Brandenburg. Th is allows realistic simulation of dangerous everyday situations that occur when pedestrians cross a road. Th e equipment can pull away the pedestrian crash test dummy fractions of a second before impact. Th is prevents damage to the vehicle and dummy, allowing them to be used to conduct further tests with minimal delay.

We are currently the only provider of expert services in the world with a high-tech testing facility of this kind, which is specifi cally tailored to internationally recognized testing methods. Th is refl ects the level of DEKRA’ s commitment as one of the fi rst signatories to the European Road Safety Charter. Our test facility is helping to ensure that pedestrians will face fewer risks in the future. 29 30 FROM THE BUSINESS UNITS

DEKRA AUTOMOTIVE

The DEKRA Automotive business unit continued to grow, building on its strong position in its German home market. Revenue rose by 5.7% to 1.23 billion euros. Acquisitions such as the majority buyout of Vehicle Testing New Zealand (VTNZ) are representative of our successful international expansion.

DEKRA underscored its position as international market leader transport of new vehicles. DEKRA has also gained additional last year, inspecting around 23 million vehicles. The acquisition European insurance companies as clients. Vehicle damages claims of VTNZ contributed to that total. With over 80 test centres, are processed on behalf of these companies both in the respective more than 800 employees and revenue of around 50 million euros, domestic market and in other EU countries. Extreme weather in the company is the market leader in vehicle inspection in New Germany resulted in a boost in orders for the Expertise service line. Zealand. VTNZ thus provides a strong platform for further busi- Following a hailstorm in July 2013, nearly 150,000 car appraisals ness development in the Asia-Pacific growth region. were produced, for example. The Used Car Management service unit consolidated its leading market position in the fast-growing International vehicle inspection network Chinese market by providing services to local car dealers. The international network operated by the Vehicle Inspection service line was extended through further acquisitions and the Strong position in Germany opening of new centres. In the USA, the number of testing centres DEKRA Automobil GmbH continues to be the engine for growth in Texas and Georgia rose to a total of 44. We also entered two in the DEKRA Automotive business unit. In 2013, it performed more states by opening centres in North Carolina and California. well in both the appraisals sector and vehicle inspection, exceeding In Mexico, DEKRA signed contracts with the international sub- nine million vehicle tests for the first time. With a share of around sidiaries of a German car manufacturer and an American electri- 34% of the vehicle inspections sector and about 25% of appraisals, cal company for testing their truck, bus and car fleets. In Sweden, DEKRA is the market leader in Germany. Regional industrial the number of testing centres rose to currently 24 due to the services were integrated into the DEKRA Automobil GmbH branch acquisition of Applus Bilprovning. network, giving DEKRA’ s clients the benefit of combined expert services across the two areas. In addition, framework contracts In the service line Claims Services, DEKRA expanded its portfolio were signed with a large number of big-name clients in Germany by acquiring Dutch company TES. Headquartered in Rotterdam, with nationwide operations. DEKRA Automobil GmbH revenue the company’s main business is handling claims related to sea rose by 12.7% to around 1.00 billion euros in total. This was partly the result of integrating regular industrial inspection services. 31

23 million vehicle inspections

Performing 23 million vehicle inspections makes DEKRA the global market leader and represents an important contribution to road safety worldwide.

EMPLOYEES DEKRA AUTOMOTIVE DEKRA AUTOMOTIVE 2 011 2012 2013

Total revenue in million euros 1,109.91) 1,159.3 1,225.3 2)

Employees (as of Dec. 31) 11,912 12,023 14,299 3) 14,299 3)

SERVICES Revenue in million euros 11,912 12,023 Vehicle Inspection 683.5 708.2 741.3

Expertise 266.6 265.7 285.9

Used Car Management 82.9 100.7 105.2

Homologation & Type Approval 20.0 23.2 26.5

Claims Services 32.1 34.0 33.7 11 12 13 Other revenues 24.81) 27.5 32.7

1) The prior-year figures have been restated due to structure changes. 2) Total revenue does not include sales of EUR 110.3 million relating to industrial services provided by DEKRA Automobil GmbH across its network of German sites. 3) Includes 723 employees moved across from DEKRA Industrial GmbH.

In view of tough competition in the automotive services market, “This gratifying growth shows DEKRA expanded its service portfolio in 2013. The service offering in the crash test centre in Neumünster was expanded to include that DEKRA stands for expertise the small overlap test, for example. This test is a new requirement in the United States and thus important for export-focused German in the road vehicle sector not manufacturers. In the small overlap test, a vehicle is driven into a barrier with 25% of the total width of the vehicle striking the just in Germany but also inter- barrier. This is intended to simulate a collision with an oncoming nationally.” vehicle or an object like a bridge support.

Clemens Klinke, DEKRA also carries out development-related tests on pedestrian Member of the Management Board DEKRA SE and Head of the protection systems to assist car manufacturers in their efforts Business Unit DEKRA Automotive to enable safer traffic. Every year, some 500 pedestrians die on Germany’s roads alone. Pedestrians account for one in five road deaths EU-wide. DEKRA has chaired the “PFCWS – Predictive Forward Collision Warning Systems” working group since 2009, the year it was founded. German and foreign car manufacturers, the German Federal Highway Research Institute and the insurance sector are all involved in this initiative. The aim is to accelerate the introduction of pedestrian protection systems. The working group has developed internationally recognised test procedures for such systems. 32 FROM THE BUSINESS UNITS

Bruno Cacciari, Health and Safety Coordinator DEKRA Industrial SA 33

FAIR PLAY DEKRA INDUSTRIAL

Building is a complex business – especially at an altitude of 2,100 meters when an ageing sports centre is being totally refurbished and expanded to include a conference zone. DEKRA helped to ensure that Tignespace in the French Alps opened on schedule in July 2013.

“My job is all about ensuring that buildings are safe. As part of that, we subjected the design of Tignespace and the materials used to stringent tests. Buildings face very challenging conditions at this kind of altitude.” 32 FROM THE BUSINESS UNITS

Professional and amateur sports people, ranging from basketball players and track-and-fi eld athletes to squash players, fl ock to Tignespace all year round. Covering some 3,500 square meters and located in one of the fi nest skiing areas in the Alps, this is the biggest indoor sports centre for professional high-altitude training in Europe. Tignespace also offers eleven conference and seminar rooms for corporate clients and event organisers.

Th e original 1980s sports centre no longer met modern requirements. Th e building was thus essentially demolished and rebuilt. DEKRA was involved at this early stage to advise on the demo- lition works, including how to deal with the asbestos and lead materials in the building. During the construction phase, construction and safety experts from DEKRA were responsible for monitoring and coordinating technical aspects of the ongoing work. Acting as part of a team comprising client, construction company, the authorities and various consultants, they ensured fair play between the parties.

Th e new building complex fi ts harmoniously into the heart of the village as well as the local Alpine landscape, not least because of its living roof. In winter, the roof serves as a ski-run for small children, while in summer it blends in almost completely with the vegetation on the surrounding mountain slopes. 33

DEKRA INDUSTRIAL

The DEKRA Industrial business unit benefited from its strong international position in the markets for consultancy, testing, inspection and certification services. Revenue rose by 5.0% to 674 million euros. At the same time, strategic acquisitions created a strong platform for further expansion of the business unit.

The Material Testing & Inspection service unit allows DEKRA Process Safety opened a laboratory in China in 2013, where the to provide clients with strong technical expertise and highly flammability and explosive properties of dusts, powders, fluids specialised services. In the burgeoning non-destructive testing and gases are tested. The tests provide the data needed to find (NDT) market, the acquisition of Raysonics demonstrated our ways of managing the deflagration and explosive hazards asso- clear commitment to expansion. With 300 employees, Raysonics ciated with flammable materials. is the NDT market leader in South Africa. It has five sites in the country’s main industrial centres and is set to benefit from Following the acquisition of Russell Consulting International investment in power stations. In addition, DEKRA’ s expertise (RCI) of Melbourne, Australia, in 2013, we can now support clients in material testing was confirmed in 2013 by its inclusion in on five continent. Companies from the commodities sector and the European Commission’s PETROBOT consortium. The the oil, gas and process industry rely on RCI when implementing PETROBOT project aims to replace humans with robots for their general safety, occupational safety and environmental pro- hazardous inspections of pressure vessels and storage tanks. tection strategies.

Professional advice worldwide New services and markets The Insight (Consulting) service unit is particularly important Expansion of services was a key focus in the service line Indus- for our worldwide industrial business. The acquisition in 2011 trial & Construction Inspection and the service units Product and 2012 of the UK-based Chilworth Global Group, a specialist Testing & Certification, and Business Assurance. This enabled in explosion protection and process safety, and BST, the leading DEKRA to improve its position in existing markets and move global expert in organisational and process consultancy, placed into new ones. DEKRA’ s consultancy business on a broader international foot- ing. Close collaboration worldwide between the Process Safety In Brazil, DEKRA experts performed safety checks on the roof and Organisational Safety units is generating exciting cross-sell- of the Maracanã Stadium in Rio de Janeiro in the run-up to the ing and growth opportunities. 2014 FIFA World Cup. The contract involved materials testing in Stuttgart and quality assurance of the on-site installation operation. In China, meanwhile, DEKRA has become one of the top five providers of certification for shipping containers. 35

Top 3 in process and organisational safety

DEKRA has moved up to third place in the ranking of leading international experts for process and organisational safety.

EMPLOYEES DEKRA INDUSTRIAL DEKRA INDUSTRIAL 2 011 2012 2013

Total revenue in million euros 549.41) 642.1 674.2 2) 6,947 3) 3) 6,694 Employees (as of Dec. 31) 6,192 6,947 6,694 6,192 SERVICES Revenue in million euros Industrial & Construction Inspection 328.41) 341.5 336.5

Material Testing & Inspection 90.9 112.5 127.1

Product Testing & Certification 65.61) 74.3 77.4

Business Assurance 47.7 52.2 56.5 11 12 13 Insight (Consulting) 16.81) 61.6 76.7

1) The prior-year figures have been restated due to structure changes. 2) Total revenue includes sales of EUR 110.3 million relating to industrial services provided by DEKRA Automobil GmbH across its network of German sites. 3) 723 employees moved to DEKRA Automotive.

In addition, the company's service portfolio in China is constantly „As a valued partner to global being expanded, with inspection of photovoltaic inverters and furniture being added in 2013. players, we offer our clients

In the Netherlands, our certification business was expanded by a comprehensive package the acquisition of ViaNorm, a leading provider of quality testing and safety services to the automotive, transport and logistics of highly specialised services sectors. ViaNorm also advises and supports its clients on internal worldwide.“ improvement programmes and certification projects. Ivo Rauh, Member of the Management Board Further development work was carried out in Germany on the DEKRA SE and Head of the patented LiKoS lift inspection system. The new LiKoS Lift Scan Business Unit DEKRA Industrial product allows lift operators to measure ride quality and cage capacity, identify weak points and highlight improvement potential. Since July 2013, DEKRA has also been working with the German Federal Railways Authority. Handling risk assessment of rail vehicles reduces the Authority’s workload and speeds up approval of new-generation vehicles. The rising number of elec- tronic parts in rail vehicles has led to an increasing need to check electrical components such as LED headlights for electrical safety and electromagnetic compatibility. DEKRA has increased its laboratory capacity accordingly. 36 FROM THE BUSINESS UNITS

FAIR PLAY DEKRA PERSONNEL

According to fi gures produced by the German Airports Associa- tion (ADV), just under half of the 4 million tonnes of air freight handled by German airports in 2013 passed through Frankfurt Airport, heading for destinations all over the world. DEKRA is part of the team that makes this possible.

“I am absolutely committed to air freight Fereschta Kokar, security training adviser at DEKRA Akademie GmbH – safety – thereby ensuring that freight and Industry & Aviation passengers reach their destination safely.” 37

FAIR PLAY DEKRA PERSONNEL

“I am absolutely committed to air freight safety – thereby ensuring that freight and passengers reach their destination safely.” 36 FROM THE BUSINESS UNITS

DEKRA is authorised by the German Civil Aviation Authority to assist in declaring air freight safe. To do this, we deploy cutting-edge technology. One of the latest generation of X-ray scanners operates in Neu-Isenburg in the immediate vicinity of the airport, allowing items up to the size of air freight containers to be scanned. The fi ne noses of explosives sniffer dogs provide additional security. DEKRA is one of only three providers in Germany permitted to monitor air freight in this way.

DEKRA’ s work extends beyond air freight inspection. DEKRA Industry & Aviation is Germany’s biggest provider of advisory and support services for companies involved in aviation. Th is includes assistance with implementing statutory requirements through appropriate quality assurance and personnel training in all areas of aviation safety, customs matters and hazardous goods. In addition to manufacturers, clients include transport companies, airlines, airports and providers of in-fl ight supplies and airport deliveries. Aircraft maintenance and manufacturing operations draw on DEKRA’s in-depth technical expertise with regard to aviation safety in particular.

Hazardous goods-related services complete the portfolio. Th is area is highly sensitive, especially with regard to air freight, due to the huge potential for danger and the strict regulations involved. As one of the biggest private training institutions in Germany, DEKRA Industry & Aviation provides expert services throughout Germany in all of these areas, focusing on customer needs and public safety. Th e principle of fair play is always at the forefront of our operations. 37

DEKRA PERSONNEL

The DEKRA Personnel business unit emphatically confirmed its position as one of the biggest providers of training and personnel services in Germany. Revenue grew by 16.2% to 390 million euros. New training courses and a strong market position in the temporary work sector both contributed to the impressive results.

In the Training & Education service line, DEKRA Academy suc- education and training has been launched in the Greek tourism ceeded in attracting clients from both the public and private sector, supported by DEKRA expertise. This proven approach is sector for its innovative training programmes. The transport and designed to tackle high youth unemployment and will subse- logistics industry also contributed to the gratifying performance. quently be applied to other sectors in the country. The number of drivers trained in compliance with German legal requirements for vocational driver training rose steadily over the Safeguarding the provision of skilled employees year to around 40,000 who completed at least one module in In Germany, the need to ensure adequate numbers of skilled 2013. Both new drivers and experienced truckers must have employees is of central importance for the economy and wider completed 35 hours of training by September 2014. In the Avia- society. There are currently around 30,000 unfilled vacancies in tion segment, DEKRA responded to changes in air freight safety elderly care alone. The German Federal Association of Private regulations. Accordingly, the service portfolio now includes Providers of Social Services estimates that by 2020 more than personnel training in security and monitoring. 200,000 additional care workers will be required to look after the elderly. Using a pioneering model, DEKRA is acting as an New Internet-based services around occupational safety were international training partner for German hospitals. On behalf introduced to simplify internal processes within companies. of care establishments, DEKRA supports the training of qualified Organisations from a variety of sectors can thus provide their professionals in countries such as Hungary. Once they have employees with information about safety regulations in a legally passed the relevant examination, these carers are deployed in compliant manner via DEKRA Safety Web. The DEKRA solution Germany. A total of 300 professional carers have already been is the first occupational safety portal offering online instruction booked for future positions by six providers across Germany. and has been certified by the German Social Accident Insurance body DGUV. Strong demand for temporary work In the Temporary Work service unit, the DEKRA Arbeit Group On behalf of the German Federal Ministry of Education and grew by more than 22%, bucking the market trend. DEKRA Research, DEKRA is acting as a training ambassador in Greece. benefited in the temporary employment sector from its strong A pilot project based on Germany’s dual system of vocational position as an established partner of big-name companies, whose 39

30,000 professional carers in elderly care

Germany currently has a shortage of around 30,000 care workers in the elderly care sector. To address this problem, DEKRA trains qualified professionals in other countries and supplies them to the German market.

EMPLOYEES DEKRA PERSONNEL DEKRA PERSONNEL 2 011 2012 2013

Total revenue in million euros 330.8 336.0 390.3 11,0 23 Employees (as of Dec. 31) 8,814 8,877 11,023 8,814 8,877 SERVICES Revenue in million euros Training & Education 135.2 144.2 155.4 Temporary Work 195.61) 191.8 234.9

1) The prior-year figures have been restated due to structure changes.

11 12 13

demand for staff has grown. In addition, recent regulatory changes “ The Internet has significantly led to increased training effort for market participants. Smaller providers have therefore withdrawn from the sector. Leading changed the way we learn. providers like DEKRA have filled the gap in the market and continue to grow. In 2013, the DEKRA Arbeit Group was one of the With our online solutions, top ten temporary work companies in Germany. we help employers to deliver DEKRA also contributed to consolidation in the industry through knowledge efficiently and in acquisitions in 2013. By acquiring Wilhelmshavener Zeitarbeits- gesellschaft mbH and Fachpersonal Kaiser GmbH, the network a legally compliant manner.” of office locations in Germany was expanded to 98 by the end of the year. Services were also boosted in sectors affected by skills Jörg Mannsperger, shortages. These include steel construction, pipelines and ship- Member of the Management Board DEKRA SE and Head of the building, as well as the building and operation of power stations, Business Unit DEKRA Personnel refineries and industrial plants.

DEKRA Arbeit Group demonstrated its expertise in the recruitment and training of personnel for high-end promotional campaigns in a project carried out for Bayer CropScience Deutschland GmbH. Suitable personnel had to be found to present a new plant protection product in over a hundred garden centres. DEKRA recruited promotional staff who possessed both the legally required certificate of competence in plant protection and a degree in agriculture or agricultural science. 40 INFORMATION ABOUT THE COMPANY

DEKRA SUSTAINABLE

At DEKRA, our commitment to sustainability means ensuring trust in the independence and quality of our services and thus securing the long-term commercial success of the company. Central to this is our corporate mission of keeping people safe and upholding quality standards in the areas of mobility, technology and the environment. We define the way forward based on this mission. Safety, integrity, our employees and the environment are areas of particular importance to us. Accordingly, we have carried out an assessment in these areas. In addition, we have defined a number of measures to drive forward sustainability at DEKRA.

SAFETY INTEGRITY

> OUR POSITION > OUR POSITION Our contribution to society is embedded in DEKRA’ s corpo- F or DEKRA, quality and commercial success go hand in hand. rate mission. The issue of safety for road users led to the Both require continuous improvement of our processes and founding of DEKRA e. V. in Berlin in 1925 by a group of vision- services. Integrity and ethical practices are the foundation for ary transport companies. Our current portfolio of services legally compliant and successful business dealings throughout provides forward-looking answers to many contemporary our global organisation. DEKRA has sophisticated quality and challenges. We contribute to the safety and future viability of compliance management systems in place. the mobility, industrial and skilled personnel sectors. > OUR JOURNEY FORWARD > OUR JOURNEY FORWARD Our quality and compliance systems will be adapted to the Thanks to our proximity to the market and to clients, we develop challenges arising from the international expansion of our high-quality, innovative services in all our business lines that business. These processes will also be introduced in new will provide safety to our clients and benefits to society. acquisitions. On the international level, we are stepping up the necessary training courses, which are based upon the internationally applicable DEKRA compliance guidelines. 41

Our sustainability activities are aimed at further boosting trust in the independence and quality of our services.

EMPLOYEES ENVIRONMENT

> OUR POSITION > OUR POSITION We owe our success to our expert and committed employees. Environmental protection and resource conservation are part Accordingly, DEKRA provides attractive and safe workplaces. of DEKRA’ s corporate identity. As such, they are an established Aspects such as fairness, appropriate training and a culture of part of our service offering. Our portfolio includes vehicle openness are hallmarks of our working environment. Health emissions tests, environmental measurement in industrial and safety at work are imperative, especially since DEKRA ex- plants, certification of energy management systems and train- perts are now deployed all over the world – in workshops and ing around sustainability management. factories, in hazardous environments and in high-security areas. > OUR JOURNEY FORWARD > OUR JOURNEY FORWARD By 2015, we will be capable of systematically monitoring and DEKRA attaches great importance to occupational safety. We controlling the environmental impact of our business. As a are expanding our occupational safety management systems. service provider, buildings and mobility are our main focus in In addition, we are building our corporate health management this regard. DEKRA buildings will be refurbished in accordance scheme. By means of our global talent management pro- with sustainable construction standards, thereby reducing gramme we will develop junior executives and nurture the energy consumption per employee. Our new company car next generation of managers. policy and the introduction of e-mobility will reduce the environmental impact of our vehicle fleet. 42 INFORMATION ABOUT THE COMPANY

DEKRA ENGAGED

Since it was founded in 1925, DEKRA has been committed to the same mission. We help to keep people safe in the areas of mobility, technology and the environment via a wide array of expertise and services. As an independent provider of expert services, we also feel we have a duty to increase awareness about safety in our modern society. Our particular concern is young people and the next generation. In road safety, one of our core areas, we target our projects at schoolchildren and young drivers. Safety in motorsport is one of the aspects we focus on in supporting the next generation. Our involvement in sport is also closely linked to our commitment to fair play in the business world and society at large.

ROAD SAFETY DEVELOPING THE NEXT GENERATION

> ROAD SAFETY REPORT > FORMULA STUDENT Since 2008, DEKRA’ s reports have alerted policymakers, trade Students from all over the world compete against each other in associations and businesses to important road safety issues self-built racing cars in Formula Student Germany, enabling in Germany and Europe. In 2013, country roads were in the them to put their skills to the test under real-life conditions. spotlight. DEKRA supports the event through its expertise in motorsport and has been an official technology partner right from the start. > BE SAVVY, BE SAFE DEKRA employees distributed more than 200,000 high-visibi- > COLLABORATION WITH UNIVERSITIES lity red caps to school starters in 2013, marking a new record. DEKRA works closely with five universities throughout Ger- Since the start of the campaign in 2004, 1.7 million caps have many to support young talent and promote the company as an raised awareness among children just starting school of the dangers employer. Through a combination of financial and technical of the road – and made it easier for car drivers to spot them. support, DEKRA achieves a hiring rate of over 90%.

> SAFETYCHECK > TRAINING TO BECOME AN EXPERT This campaign to help keep young drivers safe took place for the The training to become a test engineer or expert assessor takes seventh time in 2013, with DEKRA experts carrying out free safety several months and covers a full range of specialist subjects. checks on nearly 18,000 cars. The career prospects are enticing because DEKRA recruits a large proportion of its management staff from within the organisation.

The DEKRA Award is a company prize for the best sustainable solutions to the challenges facing the business sector and our society. In 2013, we recognised exemplary projects in the fields of health, environmental issues and safety. The winner in the environment category was Fritz GmbH & Co. KG, Every year, the DEKRA a medium-sized transport company with 600 em- Award is presented to SMEs or global companies that ployees which presented an ingenious concept for set standards in their fields. reducing CO2 emissions. The concept has already been implemented successfully by the company.

SPORT „ Germany has an enormous pool of companies with outstanding ideas. Through the

> FORMULA 1 DEKRA Award, we recognise DEKRA has sponsored the career of racing driver Nico Hülkenberg for several years. The 26-year-old will again be pioneering solutions.” sporting the DEKRA logo on the front of his official driver’s

cap during the 2014 Formula 1 season. Stefan Kölbl, Chairman of the Management Board > GERMAN TOURING CAR CHAMPIONSHIP (DTM) DEKRA e.V. and DEKRA SE

As the series sponsor and Official Technical Partner of Germany’s DTM series, DEKRA plays a key role in ensuring the safety of this leading international touring car competition. The duties of DEKRA’ s experts include full responsibility for scrutineering.

> GERMAN FOOTBALL ASSOCIATION REFEREES As sponsor of the referees of the German Football Association (DFB), DEKRA has been committed to fair play in sport for ten years. The relationship is based on the shared values of impartiality, expertise and reliability. 44 INFORMATION ABOUT THE COMPANY

DEKRA MANAGEMENT TEAM

From left to right

Stephan Heigl Director Communication Mark Thomä Senior Vice President DEKRA SE, Clemens Klinke Member of the Management Board DEKRA SE, and Marketing Finance and Corporate Development Head of Business Unit DEKRA Automotive

Ulrich Rothfuchs Director Legal and Compliance Reiner Leber Director IT Stefan Kölbl Chairman of the Management Board DEKRA e.V. und DEKRA SE Kai Varnai Director Human Resources Roland Gerdon Member of the Management Board DEKRA e.V. und DEKRA SE Ivo Rauh Member of DEKRA SE, Head of Business Unit DEKRA Industrial 45

The 20-strong management team is responsible for the strategic and operational management of DEKRA SE.

Jörg Mannsperger Member of DEKRA SE, Dr. Gerd Neumann Managing Director Marcel Blinde Managing Director Head of Business Unit DEKRA Personnel DEKRA Automobil GmbH Material Testing & Inspection

Wolfgang Linsenmaier Managing Director Lothar Weihofen Managing Director Suzana Bernhard Managing Director DEKRA Automobil GmbH DEKRA Certification Group DEKRA Arbeit GmbH

Bert Zoetbrood Managing Director Frédéric Schmitt Managing Director Axel Noack President DEKRA France S.A.S., DEKRA Certification Group DEKRA Automotive Solutions Managing Director DEKRA Automotive S.A.

Guido Kutschera Managing Director Donald O. Nicholson Chief Regional Officer DEKRA Automobil GmbH North America 46 INFORMATION ABOUT THE COMPANY

DEKRA WORLDWIDE

DEKRA AUTOMOTIVE DEKRA INDUSTRIAL DEKRA PERSONNEL Vehicle Inspection Industrial & Constuction Inspection Training & Education Expertise Material Testing & Inspection Temporary Work Used Car Management Product Testing & Certification Homologation & Type Approval Business Assurance Claims Services Insight (Consulting)

CANADA

USA

MOROCCO

ALGERIA

CURAÇAO

BRAZIL

CHILE FINLAND 47

NORWAY SWEDEN

NETHERLANDS DENMARK LITHUANIA

UNITED KINGDOM GERMANY POLAND BELGIUM CZECH REPUBLIC LUXEMBOURG SLOVAKIA UKRAINE

LIECHTEN- SWITZERLAND STEIN AUSTRIA HUNGARY FRANCE ROMANIA ITALY BOSNIA- HERZEGOVINA SERBIA BULGARIA

PORTUGAL SPAIN MAZEDONIA TURKEY

MONTE- CROATIA NEGRO

RUSSIA

JAPAN

ISRAEL CHINA

HONG KONG INDIA

SINGAPORE

AUSTRALIA SOUTH AFRICA

NEW ZEALAND 48 INFORMATION ABOUT THE COMPANY

DEKRA SERVICES

AUTOMOTIVE SERVICES

Vehicle Inspection Expertise Used Car Management

Homologation Claims Services & Type Approval

INDUSTRIAL SERVICES

Industrial & Construction Material Testing Product Testing Inspection & Inspection & Certification

Business Assurance Insight (Consulting)

PERSONNEL SERVICES

Training & Education Temporary Work 48 INFORMATION ABOUT THE COMPANY

DEKRA SERVICES

AUTOMOTIVE SERVICES IMPRINT

Vehicle Inspection Expertise Used Car Management

DEKRA e.V. Communication and Marketing Handwerkstr. 15 D-70565 Stuttgart, Germany

Homologation Claims Services & Type Approval Phone + 49.711.7861-2876 Fax + 49.711.7861-2912

INDUSTRIAL SERVICES Concept and Design HGB Hamburger Geschäft sberichte GmbH & Co. KG, Hamburg, Germany

Photography Atelier Busche, Waiblingen, Germany Industrial & Construction Material Testing Product Testing Sebastian Vollmert, Hamburg, Germany Inspection & Inspection & Certification DEKRA

Lithography PX2@Medien GmbH & Co. KG, Hamburg, Germany

Printed by Business Assurance Insight (Consulting) EBERL PRINT GmbH, Immenstadt, Germany

PERSONNEL SERVICES

Training & Education Temporary Work www.dekra.com

DEKRA SE HANDWERKSTR. 15 D–70565 STUTTGART PHONE +49.711.7861- 0 FAX +49.711.7861- 2912 DEKRA SE ANNUAL REPORT 2013 SE ANNUAL REPORT DEKRA 2013 SE ANNUAL REPORT DEKRA