Volume l, Book 1, Section 5 Health, Safety & Environmental Management
Section 5 Health, Safety & Environmental Management
5.1 INTRODUCTION ...... 5-1
5.2 SERCO HEALTH, SAFETY AND ENVIRONMENTAL POLICY...... 5-1
5.3 HEALTH AND SAFETY POLICY STANDARD...... 5-2
5.4 HEALTH AND SAFETY MANAGEMENT SYSTEM...... 5-2
5.5 RISK ASSESSMENTS ...... 5-5
5.6 HEALTH AND SAFETY MANAGEMENT PLAN...... 5-5
5.7 MANAGEMENT SYSTEM REVIEW ...... 5-6
5.8 ORGANISATION...... 5-8 5.8.1 CONTRACT MANAGER...... 5-8 5.8.2 RAF COLLEGE CRANWELL CONTRACT SAFETY, RISK AND COMPLIANCE MANAGER ...... 5-9 5.8.3 HEALTH AND SAFETY REPRESENTATIVES...... 5-11 5.8.4 FIRST AIDERS...... 5-11 5.8.5 BUILDING CUSTODIAN...... 5-12 5.8.6 SAFETY, RISK AND COMPLIANCE ORGANISATION...... 5-12
5.9 CAPABILITY...... 5-15 5.9.1 SERCO MARINE SERVICES...... 5-16 5.9.2 ASCENSION AND FALKLAND ISLANDS ...... 5-17 5.9.3 RNAS YEOVILTON, RNAS CULDROSE, RAF BRIZE NORTON, RAF LYNEHAM, AND RAF COSFORD .. 5-17 5.9.4 RAF HALTON...... 5-19 5.9.5 SCATSTA AIRPORT...... 5-19 5.9.6 RAF SURFACE FINISHING CONTRACT...... 5-20 5.9.7 DEFENCE ACADEMY...... 5-20
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5.10 INTEGRATION WITH THE RAF COLLEGE CRANWELL HSE ORGANISATION ...... 5-21
5.11 SUPPORT...... 5-22 5.11.1 AUTHORISING ENGINEERS GROUP...... 5-22 5.11.2 SERCO TECHNICAL SERVICES (TS)...... 5-22 5.11.3 SERCO SUSTAINABILITY MANAGEMENT CAPABILITY...... 5-23
5.12 HEALTH AND SAFETY TRAINING ...... 5-23 5.12.1 SERCO IN-HOUSE TRAINING ...... 5-24 5.12.2 STAFF INDUCTION...... 5-27 5.12.3 STAFF TRAINING ...... 5-28 5.12.4 TRAINING RECORDS AND PROGRAMME...... 5-28
5.13 AUTHORISATIONS AND COMPETENCE RECORDS...... 5-29
5.14 ACCIDENT/INCIDENT REPORTING ...... 5-29
5.15 AUDIT AND MONITORING...... 5-30 5.15.1 HEALTH AND SAFETY AUDITS...... 5-30 5.15.2 SCOPE OF AUDITS...... 5-31 5.15.3 AUDITOR COMPETENCY...... 5-32 5.15.4 TRACKING OF CORRECTIVE ACTIONS ...... 5-33 5.15.5 ESCALATION PROCEDURE...... 5-33 5.15.6 AUDIT RECORDS AND ACTION TRACKING...... 5-34
5.16 FACILITY MANAGEMENT...... 5-36 5.16.1 CONTROL OF SITE FACILITY BUILDINGS...... 5-36
5.17 COMPLIANCE WITH JSP 375...... 5-37
5.18 DANGEROUS ARTICLES AND SUBSTANCES...... 5-37 5.18.1 BREATHING AIR...... 5-38
5.19 HEALTH AND SAFETY PERFORMANCE AND AWARDS...... 5-38
5.20 OCCUPATIONAL HEALTH SERVICE...... 5-41
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5.21 AVIATION SAFETY...... 5-42 5.21.1 SERCO GROUP – GROUP RISK MANAGEMENT COMMITTEE (GRMC)...... 5-43 5.21.2 SERCO AVIATION SAFETY GOVERNANCE COMMITTEE (ASGC)...... 5-44 6.1.1 INTRODUCTION...... 6-46 6.1.2 CARBON MANAGEMENT...... 6-50 6.1.3 ENVIRONMENTAL MANAGEMENT PRINCIPLES...... 6-53 6.1.4 ENVIRONMENTAL KPI REPORTING – ASSURE...... 6-54 6.1.5 ENVIRONMENTAL INCIDENT AND NEAR-MISS REPORTING – ASSURE...... 6-55 6.1.6 ENVIRONMENTAL POLICY ...... 6-55 6.1.7 ENVIRONMENTAL ASPECTS AND IMPACTS ...... 6-55 6.1.8 COMMUNICATION ...... 6-56 6.1.9 TRAINING...... 6-56 6.1.10 SUSTAINABILITY MANAGEMENT...... 6-57 6.1.11 WASTE MANAGEMENT ...... 6-58 6.1.12 WASTE MANAGEMENT LICENCES ...... 6-60 6.1.13 VOLATILE ORGANIC COMPOUNDS (VOCs) ...... 6-60 6.1.14 INTEGRATED POLLUTION PREVENTION CONTROL (IPPC) PERMITS...... 6-61 6.1.15 MONTREAL PROTOCOL...... 6-61 6.1.16 CARBON REDUCTION COMMITMENT LEGISLATION...... 6-61 6.1.17 ENERGY/UTILITY MANAGEMENT...... 6-61 6.1.18 ENERGY WARDENS...... 6-64 6.1.19 SUMMARY...... 6-64
ANNEX A – POLICIES & CERTIFICATES
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5 HEALTH, SAFETY AND ENVIRONMENTAL MANAGEMENT
5.1 INTRODUCTION
Serco will ensure that Health, Safety and Environment (HSE) management is given the highest priority when managing the RAF College Cranwell Contract. Serco through its many UK contracts has an in-depth understanding of UK HSE and MOD HSE requirements such as those detailed in JSP 375 and JSP 418. This section of the proposal includes information on Serco’s existing capabilities and performance, and describes how Serco will use this existing knowledge and capability to develop and implement an effective and efficient HSE management regime aimed at delivering services with due regard for the Health and Safety of all those concerned and with due regard to protection of the environment.
This section of the proposal also focuses on the general aspects of Health, Safety and Environmental Management, as they would be implemented on the contract by Serco. It includes information on Serco’s intended HSE organisation and how it will interact with the Authority. The arrangements for auditing and monitoring are also discussed as well as those for accident/incident reporting. The support available to the contract both for transition (phase-in) and through its steady-state phase is described, in addition to the arrangements for staff HSE training and occupational health provision.
Additional information regarding the safety hazards and controls associated with the delivery of each particular service can be found within the related sections of this proposal.
Throughout this document where the term Safety, Risk and Compliance (SRC) is used it covers the Quality, Health, Safety and Environmental requirements.
5.2 SERCO HEALTH, SAFETY AND ENVIRONMENTAL POLICY
The Serco Group Safety, Health and Environment Policy (please see Annex A) has been generated by Serco’s Corporate Assurance Group and authorised for issue by the Chief Executive of Serco Group and is the cornerstone of Serco’s approach to the management of HSE. It is published on the Serco Group ‘Our World’ website and reviewed regularly by the Corporate Assurance Group to ensure that: Page 5-1
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It remains appropriate to Serco’s organisation, strategy and business activities.
It complies with current HSE legislation.
It continues to demonstrate the Serco Group emphasis on ensuring the Health Safety and Welfare of its staff and those affected by its activities.
The Policy was last issued in November 2011 and signed by Chris Hyman, the Chief Executive of Serco Group.
5.3 HEALTH AND SAFETY POLICY STANDARD
The Health and Safety requirements of the Serco Group Policy are amplified in the Group Health, Safety and Environment Standard (SMS GS – HSE1) which gives further instruction and guidance on how Serco’s Divisions, Business Units and Contracts are to achieve the Policy and comply with Health and Safety Legislation through the use of performance standards.
The standard clearly states that day-to-day responsibility for the Health and Safety of Serco’s contract staff is vested with operational management such as the Contract Managers and Supervisors.
It also reinforces the requirement to provide occupational health support and the need to ensure that any customer’s management system followed by Serco staff is verified as being suitable in meeting legal requirements and providing an adequate level of protection for Serco staff.
5.4 HEALTH AND SAFETY MANAGEMENT SYSTEM
Serco will adhere to all applicable Health and Safety legislation when delivering the services required. Serco understands that within the contract it must operate in accordance with UK Law, MOD requirements, SOR requirements and MOD Standing Orders. Serco will maintain a robust Health and Safety Management System. Key inputs to the development and maintenance of the RAF College Cranwell and RAF Scampton Contract Health and Safety Management System are:
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MOD Policies and Standing Orders.
Serco Performance Standards and Standard Operating Procedures (SOPs).
JSP 375 Requirements.
Health and Safety requirements e.g. DSEAR, COSHH, PUWER, Working at Height, Asbestos, Pressure Systems, RIDDOR, Noise, Manual Handling, ADR, etc.
EU Directives.
Emergency Plans e.g. Fire, Environmental Spillage etc.
Crown Fire Standards and Regulations.
Technical Standards e.g. JSP, AESP, BR, BS, ISO, Def Standards etc.
Organisation and responsibilities.
Aviation Safety requirements.
Current RAF College Cranwell policies, procedures and work instructions.
Current RAF Scampton policies, procedures and work instructions.
Serco assumes that existing buildings, processes, materials and equipment will be in compliance with applicable legislation on commencement of the new Contract.
The Serco Health and Safety Management System will comply with the requirements of JSP 375 and BS OHSAS 18001 and to avoid duplication will integrate with the Serco Quality Management System (QMS) procedures and documentation for key management elements such as, document control, auditing, control of non-conformity, customer feedback, management system review, training etc.
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Local Operating Procedures (LOPs) may be required for certain activities to cater for the local organisation, site-specific customer requirements, site specific equipment and interfaces with sub-contractors and third parties.
Serco’s Health and Safety management arrangements have been developed to meet the needs of current legislation and existing contract service requirements therefore very little will be required by way of management system development due to the similarities between the existing contract and the new contract. Serco will continue to use the existing system during the early stages of the new contract. This approach has a number of advantages, namely:
Reduced HSE risk.
Familiarity reduces the risk of service interruptions.
Reduced effort in procedural development, approval and issue.
During the first 3 months of the Contract, Serco Contract Management Team, in conjunction with SRC staff, will review existing arrangements in order to:
Identify those that are pertinent to the new Serco Contract operation or any that are missing.
Ensure they meet the applicable regulatory requirements.
Ensure they meet and include contract requirements e.g. JSPs, BRs, APs Defence Standards, ISO Standards, etc.
Ensure that the necessary competencies, resources and equipment called for are available.
Ensure that they define the records required and where, how long and in what form they are to be held.
Amend them to reflect anomalies identified and the new organisational roles, titles, responsibilities and distributions.
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The RAF College Cranwell Health and Safety Management System will be available in either controlled hard copy or through the Serco Defence Cranwell SMS website. Limited access electronic distribution is preferable as it provides a more efficient approach but obviously this depends upon IT capability and access in the workplace.
The system will be administered and maintained throughout the Contract by the Serco RAF College Cranwell SRC Manager.
5.5 RISK ASSESSMENTS
The basis of successful Health and Safety management is Risk Assessment. During transition the Serco Contract Management Team, in conjunction with SRC staff will review existing risk assessments in order to:
Identify those that are pertinent to the new Serco contract operation and produce any that are missing or not made available.
Ensure that all hazards and controls are included.
Ensure they meet and reference applicable Authority and regulatory requirements.
Ensure that the necessary competencies, resources and equipment called for are available.
Ascertain that staff are aware of content and location.
Update those required where anomalies have been identified.
5.6 HEALTH AND SAFETY MANAGEMENT PLAN
In accordance with the SOR, Serco will submit a detailed Safety Management Plan at least 30 days prior to the end of the transition (phase-in) period. It will be reviewed in conjunction with the Authority and approved by the SRC Manager and Serco Contract Manager. It will contain full details of:
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Policies.
Management system procedures for COSHH, Asbestos, PPE, RPE, work at height, electricity, noise, vibration etc.
Organisation and responsibilities.
Interfaces with third parties and station committees.
Communication and consultation.
Risk assessment requirements and process.
Records.
Accident and incident reporting.
Emergency procedures.
Building custodian requirements.
Any Authorising Engineer and Authorised Person arrangements.
Any Aviation Safety arrangements.
Performance reporting.
Occupational health arrangements.
Training.
5.7 MANAGEMENT SYSTEM REVIEW
The Serco Contract Manager will chair Contract Management System Reviews that provide the forum for reviewing all aspects of the Management System and where necessary identifying actions to amend and update it accordingly. The following would typically be triggers for amending and improving the Health and Safety Management System:
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Customer/end user feedback.
Policy changes.
Performance against objectives and targets.
Statutory and regulatory changes.
Process changes and technological advances.
Audit and inspection programme status.
Progress on corrective actions.
Any trends identified.
Results of the MOD contract management team audits.
Results of other 3rd party audits e.g. Bureau Veritas.
Accident and incident performance data.
Status of health and safety training.
Status of the health surveillance programme.
Lessons learnt.
Progress on improvement initiatives.
Staff suggestions.
Best practice.
The primary objective of the review is to identify opportunities for improving Health and Safety across the Contract and communicating lessons learnt and best practice. The Contract Manager, in conjunction with Authority, where appropriate, will allocate the necessary resources required for improvement initiatives.
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Following each review, the SRC Manager will prepare a statement containing pertinent highlights from the review which need to be communicated to all contract staff. This is to ensure that staff are aware of Health and Safety issues and to encourage increased staff involvement in this area.
As Serco will be operating an Integrated Management System the management system review activity for Health and Safety will be combined with that of the Quality and Environmental Management System.
5.8 ORGANISATION
5.8.1 CONTRACT MANAGER
The Contract Manager has overall responsibility for all matters concerning the Health and Safety of contract staff, Authority staff and other stakeholders affected by Serco’s contract operations. Duties and responsibilities include:
Overall responsibility for developing the Health and Safety Policy and ensuring it is communicated and implemented.
Provision of sufficient, competent Health and Safety resource through liaison with the Serco Regional Head of SRC.
Ensuring management systems are regularly reviewed to ensure their continuing effectiveness and compliance with customer and regulatory requirements.
Reporting to the Authority on Health and Safety matters.
Provision of adequate and sufficient Health and Safety training.
Agree, fund and monitor Health and Safety improvement initiatives in conjunction with the Authority where required.
Submit the required QHSE reports to the Authority and Serco Support Office.
Promote the importance of Health and Safety issues with staff. Page 5-8
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Provide feedback to staff on Health and Safety issues.
Ensuring Serco is represented at Station Health and Safety meetings as and when requested by the Authority.
5.8.2 RAF COLLEGE CRANWELL CONTRACT SAFETY, RISK AND COMPLIANCE MANAGER
The appointed Safety, Risk and Compliance (SRC) Manager will be based at RAF College Cranwell and will administer and control all Quality, Health, Safety and Environmental topics associated with the RAF College Cranwell Support Services Contract.
This will be a key role within the RAF College Cranwell and RAF Scampton Contract Management Team and as such the following minimum qualifications and experience would be required.
NEBOSH Health and Safety Management Diploma, or equivalent, as a minimum.
Appropriate Environmental Management qualification and ideally an Associate member of IEMA.
Minimum of five years experience related to the services being delivered.
Qualified Lead Auditor.
The responsibilities of the SRC Manager will include but are not limited to:
The review of the effectiveness and application of the HSE management system and its maintenance in accordance with contract, Serco and legal requirements.
The generation and approval of contract HSE procedures and plans.
Reporting to the RAF College Cranwell Contract Manager on the performance of the HSE Management System.
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Provide reports to the Contract Manager so he in turn can report on contract performance to the Authority.
Maintenance of the Environmental Management system.
Maintenance of the Health and Safety system.
Maintenance of and uploading reports to the RAF College Cranwell Contract ASSURE website (see paragraph 5.15.6 for more details on ASSURE).
Generation of a Contract HSE Audit Programme and performing audits.
Liaising with the Authority and external auditors.
Liaising with the Serco UK and Europe Northern Regional SRC Manager and the Serco UK and Europe Divisional SRC Director to ensure we maintain best practice at RAF College Cranwell with feedback and reachback to Serco and Industry best practice.
Analysis of data in order to monitor performance and identify trends.
Developing and implementing improvement initiatives.
HSE assurance of supplier and sub-contractor activities.
Delivery of HSE training to staff.
Ensuring that routine health surveillance activities are performed.
Liaison as required with Serco Occupational Health.
Reporting and investigation of accidents and incidents.
Tasking and management of Health and Safety Representatives.
Representing Serco on Station HSE Committees.
Providing advice and guidance on HSE issues. Page 5-10
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Assisting the Authority with planning and carrying out emergency exercises.
He will be supported by the Aviation Safety and Quality Assurance Manager who will provide assurance and advice with regard to the Aviation safety and quality aspects of the contract.
5.8.3 HEALTH AND SAFETY REPRESENTATIVES
Within the workforce there will be a number of nominated part-time Health and Safety Representatives, who report to the Contract SRC Manager for their assurance duties and have the following responsibilities:
Membership of the Serco RAF College Cranwell Health & Safety Committee.
Provide reports to the SRC Manager.
Perform Planned General Inspections in accordance with the agreed schedule.
Building Custodians, performing that duty iaw JSP 375 (see paragraph 5.9.5).
Analysis of data in order to monitor performance and identify trends.
Providing Health and Safety advice and assistance.
Delivery of Health and Safety training to staff.
Liaison with the Authority’s representatives on contract Health and Safety matters.
Serco will ensure that its selected Health and Safety Representatives attain suitable qualifications such as the IOSH Managing Safely qualification.
5.8.4 FIRST AIDERS
First Aid requirements will be assessed through a First Aid Risk Assessment. Serco will appoint sufficient First Aiders who will be trained by the British Red Cross or equivalent and will be required to complete refresher training every 3 years.
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5.8.5 BUILDING CUSTODIAN
Serco will nominate a Building Custodian for each of the buildings where it is agreed Serco are manifestly in control. Their appointments will be agreed with the Authority’s co-ordination, co- operation, communication and control (4C’s) duty holder and they will assume the role and duties of Building Custodians as described in JSP 375 Volume 2 Leaflet 34.
One of the key duties of a Building Custodian is to control the activities of contractors and visitors who will be given a detailed site induction that will include outlining restricted/no-go areas, working hours, building opening and closing regimes, equipment limitations, hazardous process limitations, security requirements, emergency reporting arrangements, station site rules and regulations etc.
In addition, Building Custodians or nominated staff will act as “hosts” within the 4Cs definition when in control of visitors and contractors.
The Building Custodian will follow the Fire Safety Management Plan (FSMP) and ensure that a Fire Diary is maintained and that all Fire Safety requirements for the building are met. In addition they will make themselves aware of the locations of any asbestos and ensure that no staff member undertakes any activity that may disturb asbestos.
The Serco Building Custodian will be the point of contact for the Authority’s Works Department when it comes to arranging building and equipment maintenance and repair. It is assumed that the Health and Safety arrangements such as risk assessments, method statements, permits to work, competencies etc., of contractors selected by the Authority, or its contractors, will have been verified, by the Authority or its contractors, as complying with applicable Health and Safety requirements.
5.8.6 SAFETY, RISK AND COMPLIANCE ORGANISATION
The organisation chart detailed at Figure 1 shows the Serco UK and Europe Safety Risk and Compliance Organisation and how it reports into the Serco UK and Europe Board. The Serco SRC Support Team is based at Serco’s Support Office in Hook and provides assistance to contracts and operational management. In addition to this it assures the Board that legal and
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Figure 1 – The Serco UK & Europe and RAF College Cranwell Contract Safety, Risk and Compliance Organisation
The Safety Risk and Compliance organisation includes regionally organised SRC Teams who provide a QHSE service to the contracts within their particular region. These teams typically consist of seven team members whose combined expertise and skills more than cater for the contracts in the region. The RAF College Cranwell SRC Manager will be based at Cranwell and forms part of the Northern Region SRC Team. The RAF College Cranwell Aviation Safety and QA Manager will also be based at Cranwell and reports into the Divisional Aviation Safety and Policy Manager
Serco’s regionally organised SRC organisation brings a number of benefits namely:
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A wide range of experience and blend of skills is available to the contract site e.g. Aviation Safety, Environmental Compliance, Dangerous Goods, ‘O’ Licence, Occupational Health, Occupational Hygiene etc.
A more resilient service can be provided at times of absence through sickness, annual leave and training.
SRC staff are available in the immediate area so reducing travel time, associated cost and providing a fast response should this be needed e.g. accident investigation.
More independence when carrying out audits.
The core functions of the teams are to:
Perform regular audits, frequency being dependent on risk, on contracts to verify that they are being operated in accordance with legal requirements, customer requirements and those of the applicable management systems and standards.
Review, develop and update Quality, Health, Safety and Environmental and Aviation Safety procedures and processes in light of the output from management system reviews, changes in legislation, changes in customer requirements or changes in company policy etc.
Provide support to contract transition (phase-in and phase-out) activities.
Develop and deliver specific training courses and toolbox talks to contract managers, supervisors and staff.
Provide daily support and assist contracts to achieve ISO 9001:2008, BS OHSAS 18001, ISO 14001, Mil Pt 145 (MAOS) etc. approvals.
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Provide reports to senior management and to analyse Quality, Health, Safety, Environment and Aviation Safety data to identify trends and opportunities for improvement.
Members of the SRC team will assist in any phase-in activity required e.g. management system development, delivery of induction training, review existing facilities/competencies/risk assessments and embedding the quality, health and safety, environment and Aviation Safety management system at contract sites. As Serco are already operating the current RAF College Cranwell and RAF Scampton Support Services Contract very little of the above will be required.
It can be seen that in addition to the regional teams the organisation includes a number of Subject Matter Experts (SMEs) who have responsibilities within a number of Serco’s higher risk business areas, for example Marine and Aviation.
The organisation is led by the Serco UK and Europe SRC Director who reports into the Serco UK and Europe Board and has overall responsibility for Quality, Health, Safety, Environment and Security within the Division. He is responsible for presenting a Quarterly SRC report to the Board detailing the Divisions performance in these areas. This includes achievement of strategy, objectives and KPI performance as well as analysis of accidents and incidents and the status of corrective actions. The SRC Director also reports to the Divisional Audit committee on the status of the Divisional audit programme with regard to schedule, findings, trends, corrective actions etc.
Additional support and information can be obtained through the Support Office from organisations that Serco subscribes to e.g. RoSPA, IHS etc. Copies of membership certificates can be found in Annex A.
5.9 CAPABILITY
Serco’s approach across its portfolio of contracts is to engender an environment of mutual trust which is why Serco is entrusted by the UK government to manage the UK nuclear capability at the Atomic Weapons Establishment and the United Kingdom’s early warning capability through the Ballistic Missile Early Warning System Contract at RAF Fylingdales. It is this mutual trust
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Volume l, Book 1, Section 5 Health, Safety & Environmental Management that gives customers the confidence to form long term relationships with Serco, prime examples of this include:
The Serco Contract at RAF Fylingdales for the MOD which has been operating now for over 40 years.
The Serco 25 year Contract to run the Atomic Weapons Establishment. This Contract reports into the Board of Serco Defence.
The Serco 20 year Contract to provide facilities management and training at RAF Benson's 'state of the art' dynamic mission simulator facility known as the Medium Support Helicopter Aircrew Training Facility (MSHATF).
The Serco 30 Year Joint Services Command and Staff College PFI which commenced in August 2000 and is now part of the Defence Academy.
The Serco Contract with the MOD Defence Science & Technology Laboratory to supply a variety of hard and soft services at their Porton Down, Fort Halstead and Portsdown West sites.
In addition to the large, high profile contracts above, Serco also has numerous contracts, both in the UK and abroad, for the MOD and commercial customers, that are currently delivering similar support services as those required for the RAF College Cranwell Contract. A small selection is described below.
5.9.1 SERCO MARINE SERVICES
Serco has been managing marine vessels on behalf of the MOD since 1996. The new contract that Serco Marine Services has is a 15 year PFI Contract to provide marine services for the Royal Navy at Portsmouth, Faslane and Devonport naval bases. As part of this latest contract Serco has provided 32 new vessels to replace existing vessels. Services provided include towage, refuelling, tank cleaning and hazardous liquid waste disposal. The contract also includes design, repair and replacement of moorings and navigational marks. All vessel operations are carried out to the highest safety levels, as mandated by Serco’s safety
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The safety management system has been verified by the Maritime & Coastguard Agency (MCA) as meeting the International Safety Management (ISM) Code requirements for ship safety and pollution prevention.
5.9.2 ASCENSION AND FALKLAND ISLANDS
Serco provides numerous aviation-related services as part of our Ascension Island Support Services Contract. Many of the services required by the RAF College Cranwell Support Services Contract are currently being provided by Serco to our customer on Ascension Island and are included within the scope of the contract’s ISO 9001 certification and can be found on the approval certificate.
Ascension Island is a remote location, some 4000 miles from the UK. The base there acts as a staging post in support of the Falklands garrison and for aircraft en-route to other destinations. A major element of the contract is the operation of the bulk fuel installation in accordance with the requirements of JSP 317. Serco now provides, in conjunction with its partner Sodexo, services to both Ascension and the Falkland Island garrison which include Waste Management, Pest Control and Physical Education Services including the Expedition Centre and Swimming Pool.
5.9.3 RNAS YEOVILTON, RNAS CULDROSE, RAF BRIZE NORTON, RAF LYNEHAM, AND RAF COSFORD
Serco currently provides numerous services on MOD sites at RNAS Yeovilton, RNAS Culdrose, RAF Brize Norton, RAF Lyneham and RAF Cosford. Many of the services required by the RAF College Cranwell contract are currently being provided by Serco.
Serco at RNAS Yeovilton and RNAS Culdrose provide a complete range of maintenance and refurbishment operations for both fixed and rotary wing aircraft in accordance with the MAA Regulatory Publications standards and controls. Serco also runs a training facility that teaches staff and apprentices all manner of engineering related skills. This training facility is a registered NVQ Training Centre.
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Serco’s role includes the ordering and receipt of fuels from bulk suppliers, the storage of the fuel in underground bulk fuel installations and delivery of the fuels to aircraft via bowsers and dispenser pipelines.
Serco is well versed in the hazards and controls associated with workshop services through the provision of a wide range of mechanical and electrical workshop services similar to those required at RAF College Cranwell.
At RAF Brize Norton Serco successfully provides the following waste management services to the MOD:
Management of all waste transfer operations, including the selection of approved external waste carriers in line with JSP 418 and JSP 375.
Undertaking duty of care waste management checks and audits on waste carriers and waste disposal sites.
Supporting the RAF in their recycling objectives.
Registering the base with the Environment Agency for the production and transferral of hazardous wastes.
Acting as the main focal point for all waste management enquires.
Assisting in the recovery, reuse and recycling of waste materials.
Ensuring waste is transferred via the most appropriate disposal route for the environment with the emphasis on re-use and re-cycling.
As a registered waste carrier and broker, see the Serco Waste Carrier Certificate details in Annex A, Serco has extensive experience in managing waste on behalf of its clients. Serco recognises that the provision of an effective waste management service can support its customers in reducing their upstream/direct impacts on the environment.
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5.9.4 RAF HALTON
At RAF Halton Serco is currently providing many of the services that will be required under the RAF College Cranwell Support Services Contract including:
“The provision of Multi-Activity Services to RAF Halton, the services provided being: contract management and administration; engineering support namely transport operations and vehicle maintenance, general mechanical and electrical engineering, communications equipment maintenance. Calibration, surface finishing, carpentry; graphic, reprographic and photographic services; armoury services- small arms, explosives and ranges; secure communications. Supports services namely supply; fire services; general administration, typing, education and registry services, life-guarding, high ropes, home for sport management and airfield management, management of sub-contracted services namely, pest control, laundry, dry cleaning, tailoring, waste management and cleaning services”.
5.9.5 SCATSTA AIRPORT
Scatsta Airport in the Shetland Isles provides transiting facilities for offshore workers arriving from Aberdeen by fixed-wing aircraft and departing to the North Sea oil-rigs by helicopter. Serco provides virtually all airport services under a contract with Bristow Helicopters for the transfer of passengers and freight between Aberdeen and various off shore installations for the Integrated Aviation Consortium. The services Serco provides include Air Traffic Control, Rescue and Fire Fighting Service, Ground Handling Services and Passenger Traffic and Support Services. These services are provided in accordance with a management system that is certified as meeting the Single European Skies (SES) European Regulation requirements for Aviation Services. Scatsta and Serco’s other airport contracts are routinely audited by the Civil Aviation Authority’s Safety Regulation Group to verify ongoing compliance with the SES regulations. Serco also provides a military Air Traffic Control service at Middle Wallop and Wattisham which is delivered in accordance with JSP 552 requirements.
A copy of the SES certificate can be found in Annex A.
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5.9.6 RAF SURFACE FINISHING CONTRACT
Serco operates the contract to supply surface finishing services at 13 RAF locations ranging from the north of Scotland down to the Falkland Islands. The key objective is to provide and maintain a surface finishing output that meets the operational requirements of the UK Military Air Environment without adversely impacting aircraft availability. The contract is delivering a range of surface finishing services that includes:
The removal of existing finishes using a variety of techniques e.g. DMS, PMS, pneumatic sanding and hand scuffing.
Application of specified pre-treatment materials.
Application of compliant materials for full and partial re-coating of complete aircraft, aircraft components, GSE, MT and other miscellaneous equipment.
The contract calls for many different finishes to be applied to numerous aircraft types and Ground Support Equipment (GSE). The contract operates to a single Integrated Management System, across all sites, which is hosted in a restricted access collaboration room within the Serco Defence SMS website.
As part of this contract the Authority provides the necessary infrastructure and equipment. Serco provides the trained surface finish staff many of whom are still employed by the RAF but who are supervised by Serco management.
5.9.7 DEFENCE ACADEMY
The Defence Academy Estate covers some 650 acres and provides a campus environment for the training and education of approximately 6000 staff officers from all 3 Services as well as a large number of international officers from around the world. Serco provides all the support services including Facility and estate management, Administration, Logistics, IT, AV, Reprographics/Graphics, Travel, Catering, Cleaning and Waste (ESS). Serco provides these services within an integrated management system that has been approved by Bureau Veritas as
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Copies of their ISO 14001:2004 and BS OSHAS 18001 certificates can be found in Annex A.
5.10 INTEGRATION WITH THE RAF COLLEGE CRANWELL HSE ORGANISATION
The Serco SRC Manager and Health and Safety representatives will be points of contact for the Authority’s staff and for HSE matters within Serco occupied facilities. Detailed below are key areas where Serco staff will interact with the Authority organisation:
Attending any training courses, seminars etc the Authority may require.
The SRC Manager will take an active part in station HSE committee meetings.
The SRC will be the main point of contact for the station HSE and Fire officers and advisors.
Serco will provide any assistance that the Authorities’ representatives may require with their surveillance activities e.g. audits, investigations etc.
Serco Building Custodians will liaise with the Authority’s Works department and Infrastructure maintenance/repair contractors with regards to maintenance and repair of buildings and equipment.
Serco staff will participate and assist, where competent, in response to emergency situations or exercises.
Serco will assist in any agreed station improvement initiatives where this would add value.
Serco will support Environmental initiatives e.g. waste reduction and water and energy saving measures.
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5.11 SUPPORT
Serco ensures that its contracts have access to all the support they require to assist them in successfully transitioning (phase-in), delivering and phasing out its contracts. This support, which is outlined below, can be obtained from both the Hook Support Office and from the other support organisations within Serco e.g. Northern Regional SRC Team.
5.11.1 AUTHORISING ENGINEERS GROUP
Serco is fully cognisant of the requirements of JSP 375 Volume 3 for the operation of safe systems of work for specific risks such as Confined Spaces, Pressure/Medical Systems, Petrol Oils and Lubricants, Working at Height etc. To ensure compliance to the highest standards, Serco has a team of Authorising Engineers (AEs) approved by Defence Estates (DE) for each of the disciplines. The Co-ordinating Authorising Engineer who leads the team currently sits on MOD Working Group set up to review, update and maintain the JSP 375 requirements.
5.11.2 SERCO TECHNICAL SERVICES (TS)
Serco TS are part of the Serco UK and Europe Strategic Partnerships Business Unit and are a specialist technical support organisation whose expertise can be drawn upon when required by Serco contracts. They have over 400 scientists and engineers and work in partnership with organisations in both the public and private sectors, including the nuclear, defence, utilities and transport industries.
Serco TS specialise in the area of safety management and provide advice on safety management systems; safety assessment in the workplace, development and support of safety cases, emergency and fire prevention planning and incident investigation. TS also provide a risk and reliability service tailored to specific customer needs and includes HAZOP, Fault Tree Analysis, and Human Error assessment. They have environmental expertise, which assists customers with radioactive waste management and disposal, radioactivity in the environment, groundwater flow and the characterisation and management of contaminated land. A key element of their approach includes a combination of field and laboratory services, complemented by a range of versatile software tools. As well as this extensive array of specialist skills available
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Serco TS provide a wide range of courses based around these topics and their management systems are certified as meeting the ISO 9001:2008 and ISO 14001:2004 standards.
5.11.3 SERCO SUSTAINABILITY MANAGEMENT CAPABILITY
The issues associated with sustainability are now too great to be ignored. Serco has recognised this and within TS has a Sustainability Team, that looks to assess and address sustainability issues associated with Serco’s current contracts and helps design sustainability into the heart of new contracts.
The Sustainability Team is at the forefront of providing environmental consultancy and services to existing and new clients to assist with the challenges posed by climate change. It was created in response to the growing demand from Government and business sectors for the development of innovative and attainable solutions to reduce environmental impacts and greenhouse gas emissions. The aim is to simultaneously improve business efficiency while forming the foundations for a sustainable, commercial future.
The Sustainable Team develops sustainable best practice offerings that are focused through the lifecycle of a project from the inception and design, to the integration of capabilities and delivery of services in an assured and flexible manner. Technical services include waste and resource recovery, water resource management and use, renewable energy, carbon management and emissions monitoring. For further details on sustainability please refer to the Sustainability Management section of this proposal.
5.12 HEALTH AND SAFETY TRAINING
Undoubtedly the Contract staff are the key to its success and Serco believe that all staff need to:
Possess the required skills, knowledge and experience to be able work safely.
Be aware of the risks and controls associated with their tasks.
Be routinely trained and re-trained.
Be formally authorised to perform tasks within their capability.
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Be adequately managed and supervised.
Be medically fit and undergo routine health surveillance where required.
Comply with all Health and Safety procedures.
Serco has identified a number of sources which will be able to provide the necessary HSE training required. These are detailed below.
5.12.1 SERCO IN-HOUSE TRAINING
The Serco Training Solutions Business Unit are able to offer industry recognised Health Safety and Environmental courses as outlined below.
Serco Training Solutions are part of the Serco Technical Consulting Services Business Unit which is a specialist technical support organisation with a long history of working in partnership with the public and private sectors. Their markets include the nuclear, defence, civil resilience and rail industries where they have a well established track record both in the UK and overseas. They are a leading provider of independent safety, risk and environmental management, plant performance and integrity, systems engineering and engineering services. They also provide specialist training and deliver a wide range of health, safety, security, environmental and business risk training. They use Subject Matter Experts (SMEs) throughout the training cycle who carry out training needs analysis, training development, delivery, evaluation, assessment and management of training. They deliver accredited Health and Safety training courses as well as bespoke courses both internally to Serco and externally to numerous customers. Examples of the courses provided can be seen at Figure 2. They have management system approvals to ISO 9001:2008 including TickIT and ISO 14001
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Figure 2 - Serco Training Solutions Information and Booking Website
TCS provides a whole range of technical courses including, health, safety, environment, fire, resilience and first aid topics. These courses are delivered through chosen suppliers by a mixture of Computer Based Training (CBT) and traditional classroom methods.
The Serco Business Academy has been developed to help staff perform more effectively in their role and to help with career development. Through the Academy staff can improve the way they support customers, manage projects, deliver services and receive the health and safety training they require.
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Staff have a way of learning that works best for them and the Academy helps by providing a range of support materials and activities. These include ‘how to’ guides, pod casts with quick and informative guides from leading providers, recommended reading from recognised leading publications and a library of resources for licensed trainers. The Academy provides a whole range of Health and Safety courses covering many health, safety, environment, fire, transport, resilience and first aid topics which are delivered through chosen suppliers by a mixture of CBT and traditional classroom methods. These can all be booked via the training application on the Serco Our World website as can be seen at Figure 3.
Figure 3 - Serco Academy Training Information and Booking Website
Serco recognises the specific requirements laid down for training in the SOR and will ensure that the training of its staff meets the minimum standards required.
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5.12.2 STAFF INDUCTION
All staff joining the contract will undergo induction training delivered by the SRC Manager and SMEs. This training will include the following:
An overview of the Serco and Authority Health and Safety policies.
The content of the Health and Safety Management System.
An overview of Health and Safety law.
The Health and Safety organisation and responsibilities of staff and management etc.
Overview of the risks and controls associated with their tasks.
Accident, incident and fault reporting arrangements.
First Aid and Occupational Health arrangements.
The Contract Health and Safety objectives.
Environmental requirements, controls and objectives.
Site specific requirements e.g. security, aircraft, fire, etc.
Training specific to their employment i.e. Manual Handling, DSE etc.
Communications with the Authorities organisation e.g. Health and Safety, CMT, etc.
Serco is aware that it is policy on some MOD sites that contractors’ employees must receive a Station induction brief. Serco will adhere to this policy, ensuring that its permanent personnel and any transition (phase-in) personnel receive the brief.
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5.12.3 STAFF TRAINING
All RAF College Cranwell Contract employees will receive the required general HSE training in addition to the training associated with their tasks. Training for personnel would include, for example:
Risk Assessment including Environmental Aspects and Impacts.
Waste Management including Disposal of Waste and Duty of Care.
Manual Handling.
Work at Height.
First Aid.
Managing Safety.
Control of Substances Hazardous to Health (COSHH).
Asbestos awareness at sites containing asbestos contaminated materials.
Display Screen Equipment (DSE).
Fire.
Aviation safety awareness e.g. MAA Regulatory Publication Requirements e.g. FOD and Human Factors.
In addition all Serco staff will be required to undertake regular refresher training on topics selected from the list above.
5.12.4 TRAINING RECORDS AND PROGRAMME
Training records will be held within the Contract Information Management System in order that the Contract Manager and HR can review the competence and training status of all employees
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5.13 AUTHORISATIONS AND COMPETENCE RECORDS
Employees will only be allowed to perform tasks that they are competent to carry out. Contract management are responsible for maintaining records of competence and will hold a record of authorisations for each team member. Serco will use their iService and Empower applications to record the training status of contract staff including;
The competencies required for each role.
The competencies possessed by each staff member.
Training and refresher training requirements and dates.
Authorisations.
The iService and Empower applications provide a variety of management reports which enable the management team to provide the right amount of appropriately trained staff to deliver the service.
5.14 ACCIDENT/INCIDENT REPORTING
The Contract Manager will notify and liaise with the SRC Manager in the event of accidents, incidents and dangerous occurrences. They will in turn ensure that they are promptly reported to the appropriate Authority SHEF Officer and the HSE where required under the RIDDOR. All such incidents will be recorded in the Serco ASSURE database (see paragraph 5.15.6 for more details on ASSURE) by the SRC Manager and any serious accidents/illness involving emergency treatment and/or time off work will be investigated by the SRC Manager in conjunction with technical experts and the Authority as appropriate.
Appropriate preventive and corrective actions will be developed to prevent reoccurrence and will be tracked to completion. The SRC Manager will review all aspects of the investigation for effectiveness. The ASSURE database has a useful auto e-mail feature which means that the Page 5-29
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Contract and SRC Managers will automatically be informed by e-mail as soon as an event is entered and so, can instigate any additional necessary actions. The database can also be used to record all accident/incident details, to track the progress of investigations and close out the incident. A wide range of reports and statistical information can be provided by interrogation of the database which can be used when developing improvement initiatives and when reporting and planning.
All accident, incident, dangerous occurrence and RIDDOR event reports are viewed and analysed at Serco senior management level to ensure all possible avenues for corrective and preventive measures have been taken.
5.15 AUDIT AND MONITORING
5.15.1 HEALTH AND SAFETY AUDITS
A programme of audits and workplace inspections will be performed throughout the contract term to review contract operations to confirm compliance with all applicable Health and Safety Policies, the Contract Health and Safety Management System, JSP 375, etc and to identify areas of potential improvement, non-compliance and risks to health, safety and welfare.
Serco understands the benefits of using audits as one of the primary methods of improving processes and identifying risk. Corrective actions taken as a result of audit findings give rise to enhanced Health and Safety management leading to reduced accidents/incidents and work related ill-health absence.
At the start of each year the SRC Manager, in liaison with the Serco UK and Europe Audit Manager, will generate an Audit Schedule detailing the audits to be performed over the coming 12 months. In order to make best use of auditing resource and to ensure best value from the process a number of aspects of the operation will be taken into account when compiling the programme namely:
Feedback from the Authority.
Results of previous audits and inspections.
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Results of third party audits e.g. Bureau Veritas HSE audits.
HSE risk associated with each Service and processes.
Supplier and sub-contractor performance.
Accident and absence records.
New statutory and regulatory requirements.
Organisational changes.
Policy, process and procedural changes.
The Audit Schedule, once agreed, will be loaded into the “planned events” area of the ASSURE database. The Audit programme will be the subject of review and agreement by the Contract Manager. Serco are more than willing to continue with performing joint audits with the Authority, if they so desire.
5.15.2 SCOPE OF AUDITS
It is envisaged that the following areas will be routinely audited depending upon the factors detailed above. The audit will include managerial and technical areas for example:
Site organisation and roles.
Management system procedures available and up to date.
Notice boards content for latest relevant policies, orders etc.
Staff training requirements determined and up to date.
Satisfactory Risk Assessments in place and up to date.
Workplace inspections performed routinely.
Accident and incident reporting and investigation.
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Interfaces with Station CMT, Safety Health and Environmental Advisors etc.
Health surveillance checks identified and up to date.
Building Management controls in place e.g. fire, keys, energy, visitor, sub contractor etc.
Work equipment satisfactory e.g. RPE, PAT, Pressure Systems, LEVs, Lifting Equipment tests, Air Purity, Routine Maintenance etc.
Required records held and readily available.
Emergency Procedures in place and practiced.
Adherence to and compliance with Environmental manual processes and procedures.
Procedures for Noise, Working at Height, COSHH, DSEAR, Vibration, Fire, Manual Handling, DSE, Electrical, Lone working, Asbestos, PPE etc being correctly adopted and adhered to.
5.15.3 AUDITOR COMPETENCY
Audits will be performed by the Serco SRC staff who are aware of the contractual, technical and managerial aspects of the contract but are independent of the day-to-day activities performed within each section. The Serco QHSE Representatives may be called upon to assist with the audit programme by performing specific audits at locations other than their own place of work.
Should non-conformances be identified, these will be detailed on a Non-conformance Report. The appropriate Corrective Action and the timescale for its implementation will be agreed at the time of audit with the Manager of the area being audited. The final audit report will be completed, and distributed within ten working days of completing the audit.
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5.15.4 TRACKING OF CORRECTIVE ACTIONS
All Audit reports and Corrective Actions resulting from audits will be entered into the ASSURE database. ASSURE will be used to track corrective actions to completion and is able to provide a variety of management reports regarding the status of the audit programme and corrective actions. It is the responsibility of the Manager of the area concerned to implement corrective actions and inform the Serco SRC Manager of completion.
The SRC Manager will monitor progress of corrective action and once closed will confirm that the action taken has been effective, where necessary by further audit.
5.15.5 ESCALATION PROCEDURE
The SRC Manager reports directly to the Contract Manager hence any serious issues arising from audits will be reported to him directly. Examples of this would be where:
An audit identifies a breach of the law.
An audit identifies an imminent life threatening or serious injury situation.
An audit identifies an imminent threat of pollution.
Audit dates are continually slipped by operational management.
Implementation of corrective action is continually slipped.
If the SRC Manager believes the situation is sufficiently serious to warrant action outside the contract he can seek assistance from the Serco Northern Region SRC Manager and if necessary the Serco SRC Director. This reporting line can be seen in the organisation chart shown at paragraph 5.8.6.
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5.15.6 AUDIT RECORDS AND ACTION TRACKING
Serco has developed a comprehensive software tool (ASSURE), see figure 4 below, for the management of audit programmes and actions. Audit schedules, audit reports and non- conformances are held within the tool. This is a web based application that is used to record a wide range of QHSE and Corporate Responsibility (CR) data and information including:
HSE objectives and initiatives.
HSE accidents and incidents.
Audit schedules, audit reports and actions.
Environmental data.
Customer feedback.
CR events and financial information.
The application has a configurable email feature which enables senior management to be automatically informed when serious incidents occur and when corrective action closure dates have passed. The tool can provide a variety of management reports and has the capability of performing trend analysis which will assist management in deciding where to focus and implement improvement initiatives.
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Figure 4 - Serco “ASSURE” Reporting Application
5.1.1 Planned General Inspections
Serco management systematically reviews its staffs working environments by carrying out a programme of Planned General Inspections (PGIs). The aim of these is to identify hazards, substandard conditions and substandard practices. These are usually carried out by Senior Manager/Section Leader often in conjunction with an SRC Manager and within a selection of work areas on a monthly basis. The results of PGIs and any resulting actions are recorded and progressed in the same manner as for audits.
5.1.2 Directors Leadership Tours
Serco’s Directors are required to perform a number of leadership tours across a variety of contracts in accordance with an annual programme. The intent of these tours is to:
Demonstrate a clear, visible and personal leadership & commitment to HS&E.
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Promote a positive HS&E culture and one of continuous improvement.
Understand human factors affecting HS&E performance.
Focus on where accidents are likely to happen and what can be done to prevent them.
Engage with staff to identify and address areas of HS&E concern.
The essential difference between ‘HS&E Leadership Tours’ and ‘Planned General Inspections’ is that they focus on staff engagement, rather than the technical aspects of the operation.
5.16 FACILITY MANAGEMENT
5.16.1 CONTROL OF SITE FACILITY BUILDINGS
Serco will be delivering the services required from buildings provided by the Authority and using plant and equipment also provided by the Authority. Serco understands that in the main these buildings, plant and equipment will be maintained, inspected, repaired and modified by the Authority’s Infrastructure Management Contractor and other contractors employed by the Authority. The exception to this will be where it is part of Serco’s role to perform certain maintenance and test activities for example PAT testing, vehicle maintenance, lifting equipment testing etc. Serco’s Building Custodians will be the point of contact for the Authority’s contractors when planning and carrying out maintenance and repair activities in buildings occupied by Serco.
Contractors will be expected to:
Report to the Building Custodian and book-in prior to starting work.
Have the necessary Risk Assessments, Method Statements and any Permits to Work in place.
Review the nature of the task and associated risks with the Building Custodian to ensure work is carried out bearing in mind the Health, Safety and Welfare of the occupants.
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Comply with arrangements agreed with the Building Custodian for parking, working hours, storage, power supplies, welfare, signage, waste removal, asbestos locations, emergency procedures, no-go areas, etc.
Verify that the facility/assets are safe to use following completion of the task and that copies of appropriate certification are provided.
It is assumed that the Authority will have ensured their contractors have the capability to perform the work and also have confirmed the adequacy of task related Risk Assessments, Method Statements and Permits to Work etc.
Serco’s Building Custodian will act as “host” within the JSP 375 4C’s definition when in control of visitors and contractors. The Building Custodian will also be the focal point for reporting faults with buildings and equipment.
5.17 COMPLIANCE WITH JSP 375
Serco will ensure that all RAF College Cranwell Support Services Contract activities are performed in compliance with the requirements of JSP 375 and UK Health and Safety legislation. Serco will develop an RAF College Cranwell specific legal register as part of the BS OHSAS 18001 and ISO 14001 certification initiatives that will list the primary legislation, Authority requirements, local requirements and how these apply to RAF College Cranwell operations.
5.18 DANGEROUS ARTICLES AND SUBSTANCES
All products used in respect of the RAF College Cranwell Support Services Contract are specified by the Authority within the various repair, maintenance and manufacturing instructions and as such Serco assumes that all associated Safety Data Sheets are available to the Authority and Serco through the MOD JSP 515 - Hazardous Stores Information System (HSIS). Where Serco finds that safety data information is missing or incorrect for any dangerous article/substance Serco will work with the Authority to update the HSIS accordingly.
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5.18.1 BREATHING AIR
The dangerous nature of some activities requires that staff may be required to use Respiratory Protective Equipment (RPE) for example when carrying out surface finishing tasks. Part of Serco’s role at RAF College Cranwell will be to perform breathing air quality checks in accordance with BS4275 for all positive pressure breathing equipment on the Station. Serco assume that these checks are required to provide a limited local confidence check of air quality using equipment such as that found in the FACTAIR range. Serco are aware that BS 4275 is obsolete and has been replaced by BS EN 529: 2005 which requires that compressed air meets the quality standard detailed in BS EN 12021. This standard requires that samples are sent away for laboratory analysis to check for the presence of all contaminants that could be present, not just a limited range, as determined by Risk Assessment. Serco assumes that a system of air quality testing against the BS EN 12021 standard will be in place at contract award. Serco staff will only be permitted to use air fed RPE where the breathing air has been tested to BS EN 12021. Serco have expertise in this having worked closely with the Authority on its Surface Finishing Contract with regard to breathing air testing. Serco will ensure that all staff using RPE undergo regular face-fit checks which will be performed by trained staff using Serco’s own TSI Portacount equipment. For surface finish staff Serco’s Occupational Health service will carry out pre-employment medicals and perform ongoing checks to look for the signs of hand arm vibration syndrome, lung function issues and skin sensitivity to certain chemical agents e.g. isocyanates.
5.19 HEALTH AND SAFETY PERFORMANCE AND AWARDS
Serco strives to continually improve its Health and Safety culture and performance. A variety of Health and Safety information and data is analysed with the sole purpose of identifying where improvements can be made both at a Contract level and Divisional level. Successful implementation of these improvements often leads to achievement of Health and Safety Awards. Those Serco Defence Business Units and Contracts winning awards in 20010-11 are listed below.
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RoSPA Sector Awards
The Serco Defence National Physical Laboratory was commended in the Research & Development Sector Award.
Serco’s partnership at the Defence Science and Technology Laboratory was highly commended in the Facilities Management Sector Award.
RoSPA Order of Distinction
Serco Defence SSPAR support contract at RAF Fylingdales received an Order of Distinction for gaining 15 consecutive gold awards.
President’s Award – awarded following attainment of Gold Awards for between ten and fifteen consecutive years
Serco Defence Air Surveillance and Control Systems.
Serco Defence Marine Services business.
Serco Defence Technical Consulting Services.
RoSPA Gold Awards
Serco Defence Support Services Contract at RAF Halton and High Wycombe.
Serco Defence, Science and Nuclear Division.
Serco Defence International Fire Training Centre.
Serco Defence support services contract Skynet 5.
A good accident performance record is the result of having appropriately qualified and competent staff working within an organisation that has Health and Safety as its top priority and which promotes a positive safety culture. This is supported with effective Health and Safety management procedures and controls. Figure 5 shows the Reportable Injury Rate for Serco Defence that is currently running at 501 per 100,000 workers. This compares favourably to the Page 5-39
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Health and Safety Executives (HSE) published figures for similar industries as can also be seen at Figure 5.
Figure 5 – Serco Reportable Injury Rate, an exemplar within Industry.
Besides the RIDDOR accident rate, Serco Defence also monitors a number of other KPIs in order to monitor the overall direction of Health and Safety performance within the Division. These include the Lost Time Accident Incidence Rate and the number of employee injury accidents, see Figure 6. Following the introduction of a number of improvement initiatives Serco Defence is pleased to note the improvements made over the last 2 years.
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Figure 6 – Serco introduced Improvement Initiatives Lead to Improved Performance
Serco Defence is proud that it has never been the subject of any Health and Safety prosecutions and has never been given a HSE Improvement or Prohibition Notice.
5.20 OCCUPATIONAL HEALTH SERVICE
Serco Health is the provider of occupational health services for 13,000 of Serco’s directly employed personnel in the UK including those in Serco Defence. Services are delivered on-site, remotely or via a fleet of mobile units and include fitness for work assessments, risk assessments, workplace exposure monitoring, absence and rehabilitation management (through Firstcare) as well as medical adjudication services for the pensions and insurance industry. They also provide routine medicals, confidential counselling (through UNUM LifeWorks) and healthy lifestyle advice in addition to routine health surveillance tests and activities such as:
Colour vision e.g. electrical workers, airfield driving.
Medicals for forklift and crane drivers where required.
Medicals for night workers.
Lung function checks e.g. welders, surface finishers.
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Confined Space and Working at Height medicals if required.
Audiometry e.g. for workshop and VAHS workers.
Hand Arm Vibration Syndrome (HAVS) monitoring for staff using vibrating tools.
Hazardous substance sensitivity checks e.g. isocyanate tests for surface finishers.
All communications with personnel and their medical records are confidential. Serco Health provides certificates of fitness for staff under health surveillance, which will include details of any limitations and the date of the next routine check-up. Health surveillance checks are carried out in compliance with HSE guidelines and clinical standards developed by Serco Health. Serco’s proposal assumes that occupational health services will not be provided to Serco staff by the RAF College Cranwell medical facilities.
5.21 AVIATION SAFETY
Serco conduct a wide range of aviation business in an increasingly complex regulatory environment, for example, Single European Sky (SES) and the Maintenance Approved Organisation Scheme (MAOS) regulations affect much of Serco Defence aviation related business. Serco Defence believes that Aviation Safety is the responsibility of personnel at all levels and promotes this attitude through its safety culture, which depends on individuals identifying and preventing hazards, and being accountable for complying with appropriate safety standards. Every individual has the ability to improve safety and as such occurrence prevention depends on identifying and reporting hazards promptly and efficiently. Serco Defence believes accidents can be prevented and so every individual, by virtue of their knowledge, experience and vigilance, has the ability to spot the circumstances, or combination of circumstances, that might lead to an accident.
The Serco UK and Europe Board is committed to maintaining and continually improving Serco’s Aviation Safety performance. This commitment is communicated through its Aviation Safety Policy Statement, a copy of which can be found in Annex A, along with copies of Mil Part 145
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(MAOS) and SES certifications including the existing RAF College Cranwell Mil Part 145 certificate.
Assurance that Serco Defence is able to provide effective governance of its Aviation business is achieved through its Aviation Safety organisation and Aviation Safety forums as detailed below.
5.21.1 SERCO GROUP – GROUP RISK MANAGEMENT COMMITTEE (GRMC)
Membership includes:
Chairman – Serco Group Risk & Acquisition Director.
Serco Group Operations Director.
Company Secretary.
Serco Group Finance Representative.
Serco Group Director HS&E.
GRMC Responsibilities include:
Draft, review and publish assurance related policy statements and standards.
Assure business compliance with agreed policy statements, standards and core processes within the Serco Management System.
Undertake Group investigation into appropriate aviation incidents or events.
Performing routine audits to confirm compliance with Serco and regulatory aviation safety policy.
Liaise with and ensure regular exchange of safety data with appropriate internal and external agencies.
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5.21.2 SERCO AVIATION SAFETY GOVERNANCE COMMITTEE (ASGC)
In addition to the Serco Group Risk Committee, aviation has an ASGC with responsibility to provide assurance to the Board of Serco Group that Aviation Safety within the Divisions is being managed in accordance with Aviation Policy and management system requirements.
Membership of the ASGC includes representation from the Defence business for example the Serco Aviation Safety and Policy Manager.
This Committee convenes quarterly to review the status of aviation safety management across the whole Division within its commercial and defence contracts, as well as comparing and contrasting safety critical data in a global forum.
Each member of the Committee has specific accountabilities and responsibilities, which are defined in the Aviation Safety Management System. This committee will be closely involved in reviewing Serco’s operations at RAF College Cranwell to ensure all necessary safety management arrangements are in place, effective and delivering exceptional Aviation Safety performance.
Serco Defence has established 3 safety groups, each of which is established to provide a safety oversight within their specialisation. These Groups are Aircraft Operator & Engineers, Air Traffic Services and Operations and Fire Fighting Services safety Oversight Groups. Membership of the Groups is populated by key aviation safety & operational personnel from contracts. The Groups meet on a quarterly basis and their TORs mirror that of the ASGC to allow the Groups findings to be reported at the ASGC. The Serco Aviation Safety Governance structure is detailed in figure 7 below.
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DEFENCE, SCIENCE & SERCO GROUP NUCLEAR
Group Risk SERCO GROUP BOARD Management Committee Group HSE OG
ASGC
DSN BOARD
DSN HSE OG DSN ATS SOG1
Aviation safety 2 AOE SOG oversight and scrutiny groups OFF SOG3 DSN CONTRACTS Local HSE oversight Aviation safety lead
1 Aircraft Traffic Services Safety Oversight Group 2 Aircraft Engineering & Operators Safety Oversight Group 3 Operations, Fire & Flight Safety Oversight Group
Figure 7 - The Serco Aviation Governance Structure
The Serco SRC organisation includes an Aviation Safety and Policy Manager who is an Aviation SME, see paragraph 5.8.6 above and who will be monitoring and advising the RAF College Cranwell Support Services Contract to ensure continued compliance with Aviation safety requirements and to provide assurance to the Serco Board that its aviation safety obligations are being fulfilled. In addition one of Serco’s Aviation Safety and QA managers will be based at RAF College Cranwell to provide assurance and support for the aviation safety and quality aspects of the contract.
It is noted that the Aircraft Maintenance aspects of the contract are to be managed within an Aviation Quality/Safety management system which meets the requirements of the MAA Regulatory Publications. Serco are experienced in implementing Mil Part 145 (MAOS) certified aircraft maintenance management systems and have achieved certification at RNAS Yeovilton, RAF Northolt, RAF Odiham and RAF Brize Norton. Serco’s approval is already in place at RAF College Cranwell and is described in Serco’s Mil PART 145 Exposition. This approval is valid for the activities to be undertaken in the ACT/03844 contract and incorporates the following activities: Page 5-45
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C1 Air Conditioning and Pressurisation Components.
C3 Communications and Navigation.
C4 Doors –Hatches.
C5 Electrical Power.
C8 Flight Control.
C9 Fuel – Airframe.
C12 Hydraulic.
C13 Instruments.
C15 Oxygen.
C20 Structural.
C22 Radar Surveillance.
C24 Crew Escape.
The MOD’s Military Aviation Authority (MAA) approval Certificate for Serco’s arrangements is number 145.1103 and was issued in July 2011.
6 ENVIRONMENTAL MANAGEMENT
6.1.1 INTRODUCTION
Serco recognises that the most effective way of supporting the Authority and Serco in achieving their environmental goals is by establishing and maintaining effective environmental management controls and by carrying out activities in compliance with environmental legislation and the MOD’s Sustainable Development and Environment manual (JSP - 418).
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Serco has extensive experience in the implementation and maintenance of Environmental Management Systems (EMS) and many of its Business Units hold certification to the ISO 14001 standard including Marine, Defence Academy, RAF Brize Norton and our International Fire Training Centre (IFTC). A copy of their certifications can be found in Annex A.
Serco’s aim is to minimise our impact on the environment. Our people, customers and society expect this of us, and we cannot be a trusted business without fully engaging with one of the most important issues facing the world today.
Reducing Serco’s carbon emissions is central to our environmental work, both in delivering our contracts and our company-wide infrastructure. Notwithstanding our moral obligation to cut our carbon footprint, and the financial savings we can make, Serco also need to comply with tightening laws and regulations. These include the UK government’s CRC Energy Efficiency Scheme (formerly known as the Carbon Reduction Commitment). One of Serco’s improvement programmes is the installation of smart utility meters which provide real-time information, enabling us to monitor usage and devise ways to reduce it. Trends can also be identified and swift action can be taken when something causes usage to rise, for example, faulty equipment.
Serco’s commitment to sustainability and improving its environmental impact is demonstrated through a range of initiatives and measures implemented across its business activities. Some examples are detailed below. For greater detail on these achievements please refer to the sustainability section of this response.
6.1.1.1 Defence Science Technical Laboratory
As part of the Dstl Facilities Management Contract, Serco Defence are responsible for the management of various waste streams across the three Dstl core sites. Through effective engagement with Dstl, the Serco SHEF / SRC team created an effective Waste Management strategy, Dstl achieved ISO 14001 certification and are now diverting 96% of waste from landfill.
6.1.1.2 Tesco Stores
In the UK we have worked with Tesco to develop 100%-recyclable stores.
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6.1.1.3 National Health Service
Working with University College London Hospitals NHS Foundation Trust (UCLH), Serco have developed NHS Reuse, an online tool to facilitate the reuse of equipment within the NHS. The Trust has saved 30% of the costs of a recent office move by reusing over 750 items of redundant office furniture. In doing so, UCLH also avoided sending 14 tonnes of waste to landfill and saved an estimated 214 tonnes of embodied carbon.
6.1.1.4 RNAS Culdrose
Serco Defence at the Royal Navy’s Culdrose base, implemented a solution to the problem of a recurring fault with Merlin helicopter exhausts. Our welders efforts have drastically reduced a Merlin’s time out of service from three months to approximately 35 hours and by repairing them more efficiently on site to an approved repair scheme we saved the Authority more than £3.3 million, see figure 8.
Figure 8 - Our innovative exhaust repair scheme saved the authority £3.3million pounds and drastically reduced the downtime of Merlin Helicopters
6.1.1.5 International Fire Training Centre
Serco Defence’s International Fire Training College (IFTC) has been delivering fire training to the aviation, offshore, petrochemical and maritime sectors from all over the world for over 50 years In addition to its industry approvals the facility has a ISO 14001 certified environmental
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Volume l, Book 1, Section 5 Health, Safety & Environmental Management management systems. Its use of a system of interceptors and a large reed bed means that 97% of the water used in training exercises at the IFTC is reclaimed.
6.1.1.6 RAF MAC Contracts
Serco Defence manages the waste disposal activities on numerous RAF stations as part of our current contracts. These include RAF Halton, RAF High Wycombe and RAF Brize Norton.
Serco takes an innovative approach to helping our customers minimise, re-use and recycle waste. Our workshops at RAF Halton are a particularly good example of this approach where we implemented initiatives to
Repair and hence re-use of a significant volume of Barrack furniture.
Introduced a scheme to routinely drain and re-charge radio batteries (around £100 per set) which has increased their life considerably.
Conversion of waste plywood flooring from the parade ground seating stand into new signage.
These initiatives have resulted in a reduction in waste and given the authority a significant financial saving.
6.1.1.7 Brize Norton
As part of its MAC Ccontract at RAF Brize Norton Serco effectively provides waste management services to the Authority. As a registered waste carrier and broker in its own right (see Serco Limited waste certificate in Annex A) Serco has extensive experience in managing waste on behalf of its clients. Since we have been delivering the service at Brize Norton a number of initiatives, led by us, have been implemented resulting in:
Waste sent to landfill has been reduced from 75% down to 50%.
Food waste is now disposed of locally by biological decomposition.
Pallets are repaired by a local firm and are therefore available for re-use.
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Spent aerosols are now degassed in a system that prevents propellant escape to atmosphere so allowing canisters to be treated as scrap metal and re- cycled.
Additionally the RAF Brize Norton Waste Management operation is now used to train students from RAF Halton in how to run a waste management operation and in line with the operations carried out at RAF Brize Norton Serco Defence has developed a particular expertise in the management of International Food Waste.
The contract at RAF Brize Norton is operated under the umbrella of a BV certified ISO 9001 compliant QMS and a 14001 compliant EMS.
6.1.1.8 RAF Surface Finishing Contract
The RAF Surface Finishing Contract is carried out at numerous sites including RAF Marham, RAF Conningsby, RAF Leeming, RAF Leuchars, RAF Lossiemouth, RAF Waddington and RAF Wittering.
Serco Defence reviewed the aircraft degreasing activity and introduced a closed system of degreaser impregnated cleaners for degreasing aircraft prior to re-finishing. This has significantly reduced the amount of Volatile Organic compounds (VOC) released into the atmosphere, the amount of degreaser used and negated the spillage risk. Additionally at RAF Marham dash pot solvent dispensers were procured to reduce solvent use, in line with the VOC license conditions.
6.1.2 CARBON MANAGEMENT
The diverse nature of our business means that the best place to manage environmental impact is locally, and this is where management responsibility has always been. However, as we have developed our Group strategy, we have had to understand our overall impact as a business. Given the sheer range and diversity of our work this has been a challenge. There is the added complication of ever changing environmental legislation such as the UK Government’s CRC Energy Efficiency Scheme (formerly known as the Carbon Reduction Commitment). To address
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Volume l, Book 1, Section 5 Health, Safety & Environmental Management this, in 2010 we introduced specialist carbon management software, see figure 9. The Greenstone application gives us the data we need and helped us to join the best-performing 10% of FTSE 350 organisations listed in the UK, according to the Carbon Disclosure Project (CDP).
Figure 9 – Serco use the Greenstone Carbon Management Application
The CDP highlights organisations within the FTSE 350 that have displayed the most professional approach to corporate governance in respect to climate change disclosure. The Carbon Disclosure Score is normalised to a 100-point scale, and high scores indicate performance. Our 2010 CDP score was 78 and this has now risen to 88% for 2011. In addition we have achieved Band A (the highest) in the Carbon Disclosure Leadership Index. Only seven organisations, including Serco, have achieved this.
Greenstone supplies many types of report and is capable of comparing different sites and producing benchmark data against which performance may be measured. Employing this application has increased the efficiency of the data gathering and reporting process immeasurably and we are pleased to report further improvements in our management of carbon as can be seen in Figure 10 below.
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Figure 10 - In the UK alone we have achieved an 8.4% reduction in CO2
The Greenstone application has a hierarchical structure which enables it to be employed at individual contract sites should this be advantageous.
6.6.2 CARBON TRUST STANDARD
Our approach to Carbon Management has led to the achievement of the Carbon Trust Standard, certification, see figure 11, which recognises our tangible work in reducing carbon emissions.
Figure 11 – Serco has been awarded the Carbon Trust Standard for Carbon Footprint Reduction
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6.1.3 ENVIRONMENTAL MANAGEMENT PRINCIPLES
Serco understands the fundamental principles of an Environmental Management System as outlined in the Environmental Management System (EMS) Standard ISO 14001 as being:
Environmental Policy.
Resources, Roles, Responsibility & Authority.
Significant Aspects and Impacts Register and Legal Compliance Register.
Objectives, Targets and Programmes.
Training Awareness and Competence.
Communication.
EMS Documentation.
Operational Controls and Procedures.
Emergency Preparedness and Response.
Monitoring and Measurement.
Evaluation of Compliance and Internal Audit.
Non-conformance: Corrective and Preventative Action.
Management Review.
These principles are wholly aligned to those found in ISO 9001 Quality Management Systems and ISO 18001 Health and Safety Management Systems. Serco’s experience of all 3 standards enables us to take an integrated approach to QHSE management thereby improving the efficiency of the QHSE assurance regime. Serco will implement an effective EMS at RAF College Cranwell that would be certified as meeting the requirements of ISO 14001 by Serco’s chosen third party auditor Bureau Veritas (BV) within the agreed timescale. RAF College
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Cranwell would be added as a specified site to the recently issued Serco Defence ISO 14001 certificate, a copy of which can be found in Annex A.
6.1.4 ENVIRONMENTAL KPI REPORTING – ASSURE
The use of Corporate Key Performance Indicators (KPIs) helps Serco to manage its impacts and communicate environmental performance. Serco Group has mandated that Divisions should focus on the management of energy, natural resources and waste on sites where Serco has control i.e. where Serco pays the bills and has management control. Accordingly, sites are required to measure, manage and communicate their environmental performance by collecting quantitative data on four KPIs:
Energy/Fuel Use (and the resulting greenhouse gas emissions).
Water Use.
Waste Management. (Recycle or to Landfill).
Environmental costs resulting from pollution incidents.
The KPI data required is entered into either Greenstone for energy and fuel or the ASSURE reporting application for water, waste and costs. This is a web-based application that is used to record a wide range of QHSE assurance and Corporate Responsibility (CR) data and information.
As part of Serco’s drive towards achieving sustainable development Serco will work jointly with the Authority to develop KPIs aimed at minimising waste and energy usage. Examples include:
Kg/CO2 generated by service delivery derived from the use of electricity, gas, oil, transport fuel etc.
Waste paper, cardboard, wood, electrical equipment, metals, VOCs etc.
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6.1.5 ENVIRONMENTAL INCIDENT AND NEAR-MISS REPORTING – ASSURE
Environmental incidents and near misses will be recorded in ASSURE and reported to the Authority in accordance with the requirements of the RAF College Cranwell Environmental Management Plan. Key data is captured in ASSURE relating to the nature of the event including details of type of environmental impact; details of subsequent risk assessments; witness details, reports and photographs.
Actions resulting from an incident (or investigation of an incident) can be recorded, allocated and status monitored and documents relating to the incident can be attached. In accordance with the SOR Serco will liaise with the MOD and Local Authorities on all aspects of environmental protection advising the Authority of any environmental incidents within 1 working day of the occurrence.
6.1.6 ENVIRONMENTAL POLICY
Serco will carry out its operations in line with the Serco Group HSE Policy as shown in Annex A. Serco also operates to a Group Health, Safety and Environment Standard (SMS GS – HSE1): which defines the arrangements required to meet the Policy. This Policy Standard sets out the aims and objectives and the documentary framework for the management of the environment. In addition to this Serco will comply with UK and EU Environmental Law, Station Standing Orders and the requirements of JSP 418 - MOD Sustainable Development & Environment Manual. Serco’s commitment extends to all activities, wherever they take place, which have the potential to adversely affect the environment. Our aim is to prevent environmental damage, minimise energy and resource usage and ensure that the principles of sustainable development are operated throughout all Serco operations.
6.1.7 ENVIRONMENTAL ASPECTS AND IMPACTS
Contract specific environmental aspects and impacts will be identified and recorded at RAF College Cranwell and its parented and satellite units using the Serco Environmental Aspects and Impact assessment methodology. Aspects and Impact assessments are used to ensure that control measures are put in place to control the significant impacts, especially in areas of Waste Management, Sites of Special Scientific Interest, Discharges to Water and Air also considering Page 6-55
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Volume l, Book 1, Section 5 Health, Safety & Environmental Management engineering activities and potential risks posed by F&L activities. The activities and assessments will be monitored by the appointed Environmental Protection Specialist. The results of these assessments can be used to focus on environmental improvements that will have the greatest benefit. It goes without saying that the impact and aspect assessment activity would be the primary input to obtaining the ISO 14001 certification which is required to be in place 6 months following service commencement.
6.1.8 COMMUNICATION
The Contract Manager and the SRC Manager will promote the importance of environmental issues wherever possible using various methods that will include:
Information posted on Station and Company notice boards.
Environmental management manual and procedures.
Induction training and toolbox talks for staff and contractors.
Management briefings to include environmental topics.
Staff involvement in Environmental improvement initiatives e.g. reducing utility consumption, waste reduction etc.
Performance data – KPI reporting.
Internal and external audits results via the ASSURE database.
Attendance at SHEFSD Sustainable Development Meetings and Environmental Protection Working Group (EPWG) meetings at RAF College Cranwell.
6.1.9 TRAINING
The SRC Manager and Contract Manager will be responsible for identifying, maintaining and monitoring the competency of Serco staff. As part of the overall training regime, environmental training needs for staff will be included within the overall training programme. Environmental training already identified is as follows: Page 6-56
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SRC Manager - IEMA Certificate in Environmental Management or equivalent.
Environmental induction awareness training for Serco staff.
Specialist training for staff responsible for emergency spillage response.
The Serco SRC Manager will act as the Environmental Protection Specialist (EPS) and will advise and monitor the contract to ensure activities are in compliance with applicable environmental requirements. The EPS will act as a point of contact and liaison with the Authority's staff and will attend Environmental Action Group and other relevant meetings. In accordance with the SOR Serco will ensure that its operations are carried out in accordance with the Station Environmental Management Plan in such areas as the minimisation, handling and storage of F&L, hazardous material and hazardous waste. He will also ensure that the arrangements for effective spillage prevention and response are in place and routinely exercised.
Serco management will arrange training for Serco staff, and would welcome the opportunity to attend training courses arranged by the Authority such as those detailed in JSP 418 Volume 1 Chapter 12 - Environmental Training.
6.1.10 SUSTAINABILITY MANAGEMENT
In accordance with Section 2 of the SOR and in agreement with the Authority, Serco will develop and implement a Sustainable Development Plan demonstrating how Serco will provide the services under the contract in a sustainable manner. Serco within the first 6 months of the contract will ensure that documented environmental procedures are in place for at least the following areas as identified in the SOR section 2:
Evaluation of Significant Environmental Aspects.
Reduction of Energy.
Reduction of Water Consumption.
Use of Consumables (Paper and Cleaning Products).
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6.1.11 WASTE MANAGEMENT
Serco are aware of The Waste (England and Wales) Regulations 2011 which require producers of waste to follow the waste hierarchy, see figure 12 and, when disposing of their waste, to declare this on waste transfer and consignment notes. Serco with its sustainability management expertise will be able to identify waste minimisation initiatives that enable the Authority to meet their obligations under this new legislation.
Figure 12 – Producers of Waste are to apply the Waste Hierarchy
Serco’s approach will assist the Authority in meeting the waste targets detailed in Section 2 of MOD Waste Management Strategy 2010 which outlines targets for the MOD. These mirror the Sustainable Development In Government (SDIG) Targets and are:
To reduce the total amount of waste generated by 20% by 2016/17 (SDIG target).
Increase waste recovery (recycling, re-use, composting and energy from waste) to 80% by 2016/17 (SDIG target 60% of which would need to be achieved by recycling and composting).
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Serco will adopt the Duty of Care principles for all wastes and waste facilities in their control.
Serco will liaise with the Authority’s waste contractor to ensure wastes are dealt with in a safe and environmentally friendly manner i.e.:
All waste is kept safe, in suitable containers and prevent its ‘escape’.
Adequate signage is provided.
Staff are provided with the relevant training in order to handle the various waste streams.
All wastes are segregated to prevent cross-contamination and aid recycling where available.
An accurate description of the waste to be removed is provided to the Authority prior to collection and with the consignment.
As part of Serco’s aims to reduce waste collect monthly data for all waste streams, sub divided by EWC code and disposal methods detailing by weight:
Waste sent to Landfill.
Material Recycled or Reused.
Material composted on site.
Material incinerated and if used for energy production.
Total waste handled including destination and waste flows.
Maintain and provide waste records in accordance with legal and local authority requirements.
All hazardous waste streams will be kept segregated for example:
Electrical equipment.
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Batteries.
Fluorescent Tubes.
Oils.
Fuels.
Tyres.
Paints and Thinners.
Contaminated Rags.
Adhesives.
Medical/Dental.
Vehicles.
Certain IT Equipment.
6.1.12 WASTE MANAGEMENT LICENCES
Serco is aware that Environmental Law requires that Waste Management Licences are required for contractors responsible for transporting, storing and disposing of waste. Serco assumes that existing arrangements are in place with regard to the contract and are compliant with licensing requirements.
6.1.13 VOLATILE ORGANIC COMPOUNDS (VOCs)
Serco, through its Surface Finishing Contract has a great deal of experience and appreciates the problems of working with hazardous products and the use of materials containing VOCs such as surface finishing products. Serco shares the aims of the EU and the Environment Agency with regard to reducing VOC emissions to atmosphere from solvents which Serco recognise are damaging to the environment. Serco will monitor its VOC consumption with a view to reducing
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Volume l, Book 1, Section 5 Health, Safety & Environmental Management use. VOC consumption will be reported to the Stations Energy and Environmental Protection Officer.
6.1.14 INTEGRATED POLLUTION PREVENTION CONTROL (IPPC) PERMITS
Serco assumes that any IPPC permits that may be required as a result of RAF College Cranwell contract activities will be in place. Serco will ensure through performance of due diligence activities and Duty of Care audits that this is the case.
6.1.15 MONTREAL PROTOCOL
Serco is familiar with and fully supports the MOD’s policy statement in JSP 418 – Leaflet 11 to eliminate the use of Ozone Depleting Substances (ODSs) as soon as is technically and economically feasible and to reduce emissions of remaining ODSs to a minimum in the meantime.
All products used in respect of the RAF College Cranwell Contract are specified by the Authority within the various repair, maintenance and manufacturing instructions. Serco will comply with the Montreal Protocol should they be called upon to specify/supply products to the Authority in the future. Serco will work closely with the Authority to assist them with any initiative aimed at reducing quantities of CFC containing materials used and their replacement with more environmentally friendly products.
6.1.16 CARBON REDUCTION COMMITMENT LEGISLATION
Serco is aware of the CRC Energy Efficiency Scheme Order 2010 and assumes that all financial obligations with regard to the cap and trading allowance scheme, defined in these regulations, will be borne by the Authority.
6.1.17 ENERGY/UTILITY MANAGEMENT
Serco is aware of its environmental responsibilities and wherever possible will keep usage of energy and utilities to a minimum as outlined by the development and implementation of Contract Energy Management and Utility Management Plans as required by Section 2 of the SOR. Listed
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Volume l, Book 1, Section 5 Health, Safety & Environmental Management below are some of the measures that Serco will endeavour to ensure are in place and that will provide on-going energy efficiency and reduction benefits.
Ensure energy saving building closure and opening procedures are used during the day and at weekends.
Check that routine maintenance of boilers and heating and air conditioning equipment is carried out.
To ensure that the heating/air conditioning is not excessively high whilst meeting operational needs and is turned down to a minimum level outside the hours of operation.
Open and close windows and doors to prevent heat loss or aid cooling as appropriate.
Ensure all building and equipment faults are immediately reported.
Ensuring that energy efficiency is considered in the purchase of any new equipment.
Ensure the appropriate/minimum consumption asset is used for tasks e.g. machinery, vehicles.
Do not leave extract ventilation running unnecessarily and use localised ventilation in small areas. Ensure there are no energy losses due to badly operating ventilation equipment such as eroded or fouled fan blades, clogged grilles or filters, stuck or overridden dampers.
Provide kettles for welfare facilities rather than wall boilers; boil just sufficient for personal needs.
Ensure that where under company control, timer switches on any hot water systems are set to optimum on-times.
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Switch off all computers when they are not in use, do not use stand-by settings, unless there is a security requirement to do so.
Ensure that where under company control, timer switches on outside lighting correctly set for the time of year and weekends.
Ensure switches are correctly labelled and ‘switch off’ campaigns are operating in communal areas.
Use localised lighting where lighting covers a large area unnecessarily.
Ensure areas are lit by the minimum lighting level necessary (lumens/sq/metre) for each operational area using laid down guidelines to ensure safe working can take place.
Use, where supplied, energy saving lamps where practicable.
Switch off lighting in areas which are generally unoccupied e.g. store rooms.
Shut down photocopy areas at night and at weekends.
Use microwave cooking facilities in place of gas/electric equipment.
Use car sharing wherever possible.
Vehicle engines not to be left running. Use diesel and electric vehicles in preference to petrol.
All vehicles to be maintained and emissions checked and adjusted to a minimum.
Use video conferencing/WebEx applications in lieu of driving to meetings.
Where possible building custodians to take and record regular meter readings, where meters are fitted, for comparison, benchmarking and target setting purposes.
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It is the responsibility of Contract Managers and Building Custodians to ensure that their operations and facilities are managed with a view to minimising the energy consumed.
6.1.18 ENERGY WARDENS
The Contract Manager will nominate personnel from identified sections to act as Energy Wardens within their section to assist the station in reducing utility consumption throughout the Unit. The Wardens will:
Assist in the implementation and promotion of the Station Environmental Management Plan.
Assist in the Implementation of an Energy Conservation Awareness programme.
Actively promote Station Policy.
Attend meetings and briefings.
Carry out energy audits within their section either in shared or separated sites and make suitable recommendations to the Station Environmental Protection Advisor.
6.1.19 SUMMARY
Within this section Serco has demonstrated that it has the capability to meet the stringent HSE management requirements of the RAF College Cranwell Contract. In summary Serco has:
Extensive experience of the HSE issues associated with the numerous technologies, services and operational requirements of the RAF College Cranwell Contract.
Detailed knowledge and experience in the application of the HSE requirements needed by the Authority.
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A capable support organisation in place and ready at all times to assist the contract, as required.
A rigorous approach to contract audit, management system review and implementation of corrective and improvement action via the utilisation of the ASSURE database.
The capability to provide an organisation consisting of motivated, competent staff with clear roles and HSE obligations.
Extensive experience in the development, maintenance and continuous improvement of management systems that mandate the degree of control necessary to ensure that products and services are delivered with as low a risk to health, safety and the environment as is reasonably practicable.
An absolute commitment to minimising our impact on the environment.
Given the above, Serco has every confidence that it can deliver the service required in a way which protects the environment and the health and safety of Serco’s workforce, its customers and other stakeholders.
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Proposal No. DOD-2012-042 May 2012 COMMERCIAL IN CONFIDENCE ©Serco