Warranty Start Policies Overview

The new vehicle limited warranty coverage for a Ford Motor Company vehicle begins when a Ford or Lincoln/Mercury Dealer sells the vehicle to an individual or organization or when a vehicle is first put into service (i.e., is used as a demonstrator, driven to trade shows, etc.). The sale or in‐service date becomes the vehicle’s recognized warranty start date (This is the date when the new vehicle’s limited warranty coverage begins). The vehicle’s mileage warranty coverage begins at zero miles.

In some special cases, however, the vehicle’s original warranty start date and/or warranty start mileage may need to be updated. This is referred to as a Delayed Warranty Start Date and/or In‐Transit Mileage Accumulation warranty coverage extension. Requests for a warranty coverage extension for an individual vehicle may be made if a new vehicle was:

• Purchased from a body manufacturer, special equipment company or their retailers and not a Ford, Lincoln or Mercury Dealer. • Not put into service immediately after it was purchased due to the installation of a special body or equipment. • Driven (not transported) from assembly plants to dealers or to body companies and then to dealers or retailers before it was finally delivered to the owner. Note: Vehicles used by a body manufacturer, special equipment company or retailer for demonstration, show, rental or any other purpose are not eligible for a Delayed Warranty Start Date and/or In‐Transit Mileage Accumulation.

The customer and vehicle information submitted via the on‐line or paper FCS‐900 Form is used to update, in Ford Motor Company’s databases, the name and address of the original vehicle owner (end‐user) and the actual and original date and mileage that an individual vehicle was sold or placed into service. This action helps ensure that the original vehicle owner (end‐user) is properly listed in Ford Motor Company’s databases and that they receive the full benefit of their new vehicle’s limited warranty coverage as offered by Ford Motor Company.

Note: FCS‐900 Forms should be completed and submitted to Ford Motor Company immediately. Warranty Start Date

Ford Motor Company’s Online Automotive Service Information System (OASIS) can be used to verify that a request made through the on‐line or paper FCS‐900 Form process has properly updated Ford Motor Company’s databases. OASIS vehicle information can be accessed for you by your local Ford or Lincoln/Mercury Dealer or if your organization is a recognized commercial fleet, OASIS can be accessed through the Ford Fleet Website at www.fleet.ford.com. Delayed Warranty Start Date

A request for an update to an individual Ford Motor Company vehicle’s warranty start date may be made if the vehicle meets the criteria listed in the Overview and the FCS‐900 Form Standards sections of this document. A vehicle’s warranty start date is considered to be the date when the vehicle is originally sold or when the vehicle was first put into service.

In‐Transit Mileage Accumulation

Occasionally LCF/F650/750 trucks are driven from assembly plants to dealers or to body companies and then to dealers or other locations. The owner should complete the Notification of In‐Transit Mileage Accumulation Form in the customer Warranty Guide to record the extended mileage. The extension is equal to the actual number of miles accumulated before delivery up to a maximum of 4,000 miles.

IMPORTANT: It is not necessary to submit the Notification of In‐Transit Mileage Accumulation Form to Ford Motor Company for a mileage extension. The customer must maintain a copy of this form to support the mileage extension if a repair is required beyond warranty but within the mileage extension period. FCS‐900 Form Standards

Requests for a Delayed Warranty Start Date for an individual vehicle will only be granted if the vehicle/request meets the on‐line FCS‐900 Form Standards (listed below) and the criteria listed previously in the Overview Section of this document. Individual vehicle records that are submitted through this program that do not meet the on‐line FCS‐900 Form Standards will be denied, and Ford Motor Company databases will NOT be updated. Ford Motor Company reserves the right to deny any request for a warranty coverage extension. On‐Line FCS‐900 Form Standards

• The on‐line FCS‐900 Form will accept requests from those individual or organizations that have properly registered with the www.fordwsd.com website. • The on‐line FCS‐900 Form will accept requests on those vehicles that are listed on the Eligible Vehicle Identifier chart of this document. • The on‐line FCS‐900 Form will accept requests for new Ford or Lincoln/Mercury vehicles that are specifically built for and destined for sale in the United States only. Vehicles manufactured by Ford Motor Company but are intended for sale in Canada, Mexico, Europe or other countries are not eligible. • The on‐line FCS‐900 Form will accept requests on vehicles where all the required information is provided only (i.e. – Ford Motor Company assigned Vehicle Identification Number – VIN, vehicle owner name & address, requested warranty start date and mileage, etc.). • The on‐line FCS‐900 Form will accept requests from those individuals or organizations that have properly registered with the www.fordwsd.com website. • The on‐line FCS‐900 Form will accept requests on those vehicles that are listed on the Eligible Vehicle Identifier chart of this document. • The on‐line FCS‐900 Form will accept requests on the ten most current model year vehicles only. For Example – if 2006 vehicles are currently in production, the on‐line FCS‐900 Form will accept requested updates on 2006, 2005 and 2004 model vehicles only. Requests for warranty start updates on 2002 and prior model vehicles will not be accepted. • The on‐line FCS‐900 Form will not accept requests where the individual vehicle record has been updated previously through the on‐line or paper FCS‐900 Form process or Ford Motor Company’s Fleet Service Notification Program. The on‐line FCS‐900 Form allows for a one‐time only update of an individual vehicle record. • The on‐line FCS‐900 Form will accept requests when the requested warranty start date is equal to or prior to the date of the Form submission only.

On requests for a Delayed Warranty Start Date you or your organization may be asked to provide supporting documentation. This may include the new vehicle sales invoice, state registrations or other documents that can be used to authenticate the requested warranty start date. When requested, copies of these documents, along with a properly completed paper FCS‐900 Form must be faxed to the fax number provided. Request – Approval

Submission of an on‐line or paper FCS‐900 Form does not imply an automatic approval of a request for a Delayed Warranty Start Date by Ford Motor Company on an individual vehicle. Information submitted on these Forms is closely evaluated and after review the request may be accepted or denied.

• If the request has been accepted, Ford Motor Company’s databases will be updated; however, the customer will not receive any formal notification. • If a request has been denied, Ford Motor Company databases will not be updated. We will attempt to contact requestors to alert them to this action; however, this cannot be guaranteed.

Therefore, it is the customer’s responsibility to verify that a submitted request, on‐line or paper FCS‐900 Form, has been accepted and that Ford Motor Company’s database has been updated. Your local Ford, Lincoln or Mercury dealer can verify that the requested warranty start date as submitted on the FCS‐900 Form is properly listed in Ford Motor Company’s Online Automotive Service Information System (OASIS). Recognized commercial fleets can also verify OASIS updates through the Ford Fleet website at www.fleet.ford.com. General Information:

• Additional information regarding Ford Motor Company’s New Vehicle Limited Warranty policies and provisions may be obtained from the owner’s guide or your local Ford or Lincoln‐Mercury Dealer. • Questions concerning the eligibility of a vehicle for a Delayed Warranty Start Date can be directed to your local Ford or Lincoln/Mercury Dealer, Ford Motor Company’s Regional Sales Representative, the Fleet Service Hotline at 1‐800‐34Fleet or the FCS‐900 Program Headquarters at 734‐374‐8325. Additional Terms and Conditions

Ford Motor Company reserves the right to:

• Modify its policies and procedures regarding the Delayed Warranty Start Date and/or the format, content and/or scope of this website. • Suspend and/or prevent individuals or organizations from becoming Registered Participants or from submitting FCS‐900 Forms for failure to comply with the Roles & Responsibilities or other issues. • Deny any request for a Delayed Warranty Start Date and/or In‐Transit Mileage Accumulation warranty coverage extension that was submitted through either the on‐line or paper FCS‐900 Form process.

Eligible Vehicle Identifier

The Ford Motor Company vehicles listed in the Eligible Vehicle Identifier Charts below are eligible for the on‐line FCS‐900 Form process. A vehicle’s eligibility can be verified by comparing its Vehicle Identification Number, digits 5‐6‐7, with those listed in the charts. Vehicles that are NOT listed are not eligible for the on‐line FCS‐900 Form.

Crown E‐Series F‐Series Victoria Police E24 F20 F56 W42 X35 Package E25 F21 F57 W43 X36 P70 E34 F30 F66 W46 X37 P71 E35 F31 F75 W47 X46 P72 E37 F32 F76 W56 X47 E39 F33 W20 W57 X56 E45 F34 W21 X20 X66 E49 F35 W30 X21 X75 S24 F36 W32 X30 S34 F37 W34 X31 S37 F46 W35 X32 F47 W36 X33

F53 W37 X34

2010 P7A S3H F5G W4D X3G P7B F2A F5H W4G X3H P7E F2B W2A W4H X4G E2F F3A W2B W5G X4H E3B F3B W3A W5H X5G E3E F3C W3B X2A X5H E3F F3D W3C X2B E3K F3E W3D X3A E4F F3F W3E X3B E4K F3G W3F X3C S2E F3H W3G X3D S3B F4G W3H X3E

S3E F4H W4C X3F

NOTE: If customers feel that an individual vehicle still qualifies for a Delayed Warranty Start Date and/or In‐Transit Mileage Accumulation warranty coverage extension, but it does not meet the on‐line FCS‐900 Form standards listed, they must submit a request to Ford Motor Company via the paper FCS‐900 Form process along with any applicable supporting documentation.