Digital Transformation

Thinking together towards digital transformation

Robert Kostelac Adriatic region Channel manager Contents

Introduction Unify Portfolio

Circuit Cloud

Unify UC Suite Closing

2 Introduction A history of continuous innovation

1847 1881 1927 1984 1987 2001 2007 2008 2010 2011 2012 2013 Werner von Siemens The first The first facsimile The first The first The first The first pure IP- The first fully open service- The first virtualized suite The first step into mobile First in the industry: Siemens invents the pointer automated telegraphy commercial computer converged IP based financial orientated architecture: the of UC applications multi-device UC: Call Siemens Enterprise Enterprise telegraph and founds telephone introduced, system to telephony PBX trading system first CEPB with IBM Lotus Swipe seamlessly Communications Communications Siemens AG exchange enabling combine voice integration- Sametime integration transfers calls in progress outpaces all of its becomes Unify photographs to be and data enabled to other devices with global competition for shared across networks desktop phone intuitive touch screen two quarters in a row distances, gestures particularly by the press

1909 1976 1998 2003 2008 2009 2011 2011 2013 2014 The first German The first computerized PBX The first multi- The first unified Siemens Enterprise The first social The first The first native Google The first unification of urban telephone protocol router communications Communications is integration for UC: comprehensive integration by a UC voice, video, collaboration, exchange with and flow-based solution, named as founded as a joint Twitter and cloud-based UC vendor contact, sociial automatic dialing switch in the No. 1 in “12 Key venture between Gores OpenScape solution: communications, search opened in Munich- industry Moments in UC“ by Group and Siemens OpenScape Cloud and business process Schwabing, with NoJitter AG Services and applications, all in one 2,500 lines OpenScape Cloud immersive, intuitive Contact Center experience: Project Ansible, now Circuit

4 Atos in a nutshell

– $12bn annual revenue – 95 000 employees in 72 countries – Among Top 7 IT Service Providers WW – #2 in ITO in Europe – #1 in Payment/E-services in Europe – Top 10 ITO in the US (via Xerox acquisition) – European leader in HPC (ex Bull) – European leader in Cloud ($500m) – European leader in Security – Scientific Community >100 thought leaders – 10 R&D Labs

2009 2018

* proforma revenue including Unify EUR 1 = USD 1,1 A global workforce to cover our clients’ needs

95,000+ Business Technologists working in over 72 countries. 7,500 10,000 Benelux & The Nordics Belgium, Denmark, Estonia, Finland, UK & Ireland Luxembourg, Sweden, The Netherlands United Kingdom, Ireland 10,800 6,200 Central & Iberia Eastern Europe Andorra, Portugal, Austria, Bulgaria, Croatia, Cyprus, Spain Czech Republic, Greece, Hungary, Italy, Lithuania, Poland, Romania, Russia, 16,400 Serbia, Slovakia, Switzerland, Turkey France 9,800 Germany 8,300 5,600 North Asia Pacific American Australia, China, Hong Kong, Indonesia, Japan, Malaysia, Operations New-Zealand, Philippines, Singapore, Taiwan, Thailand 3,300 15,100 South America Argentina, Brazil, Chile, India, Middle East & Colombia, Uruguay Africa The combination of Atos & Unify know how creates a key building block for our customers’ digital transformation

– Enable customer driven convergence of IT and Communications – Enable the New Way To Work through pro-active, digital, customer engagement and follow-up – End-to-End security and reliability on-premises and in the Cloud 7 Copyright © Unify Software and Solutions GmbH & Co. KG, 2015. All rights reserved. Unify enriches Atos vision & offerings

Multimedia mobile collaboration Security

Customer contact centers Business driven digital Web, audio & video transformation conferencing

Carrier-grade IP voice Collaboration Professional Services 8 Copyright © Unify Software and Solutions GmbH & Co. KG, 2015. All rights reserved. Atos and the International Olympic and Paralympic Committee Long-Term relationship based on trust and proven performance since Barcelona 1992

Contract for the provision of IT Services for the IOC extended until 2024

Your business technologists. Powering progress 9 Atos Digital Workplace

Business Drivers Transform Increase Improve Adapt to user productivity and employee Refocus IT evolving security Atos Digital experiences collaboration satisfaction investments threats Workplace

We deliver

Enable a Enhanced connected user Agility and Adopting a VDI Trust experience Creating workforce Intuitive productivityUser New Way to Citrix through thanks to engagement and foster experience Productivitythrough Work Prescriptiveadvanced innovative via new ways inspires enhancedimproves One single securitySecurity and collaboration designs of working confidence dramaticallyconnectivity Single app. account protection and user profiling

10 Gartner Magic Quadrant, 2018 Managed Workplace Services

• Atos positioned as the clear Leader among 15 top contenders

• “Increasingly, organizations recognize that next-generation Managed Workplace Services are crucial to increase staff engagement, drive productivity and enable digital benefits.”

– January 2018

11 Unify Portfolio OpenScape Enterprise Market Profile

Horizontal Market Coverage Vertical Market Coverage

OpenScape Enterprise Scaling Health Care Health Connect All-in-one package 200 2,000 >100,000 Users Users Users Financial

• Virtualized portfolio – • Unified Public Sector Connected Cities Data Center Ready Communications • Native SIP, open • Unified Messaging standards • Web Collaboration Energy & • Integrated Session • Mobility Utilities Border Controller • Video • OPEX / CAPEX • Contact Center Manufacturin Consumption g

One-to-One Connecting teams Natural Experience

Calls Collaboration Conversations Voice / Video Unified Comms Virtual Collaboration

Communications Communications Communications Improved Improved

Platforms Platforms Platforms Engagement OpenScape OpenScape Enterprise OpenScape Enterprise + Circuit 14 Copyright © Unify Software and Solutions GmbH & Co. KG 2016. All rights reserved. Sophistication/Evolution

From Ports to People New Way to Work #NW2W ecosystem15

• Moving our customers • Improved teamwork – • SDK/API’s forward It’s all of us, working • Integration with • Communication is about together B2B cloud services people not phone lines • Collaborating • Custom integrations • Moving communications anywhere, anytime (e.g. SAP, into a single, combined • A single view – SharePoint) user experience bringing voice, video, • PBX Integration (e.g. • Seamless Mobility screen share, Connectors) messaging, and file 15 • Peripherals Copyright © Unify Software and Solutions GmbH & Co. KG 2016. All rightssharing reserved. into • Natural conversations Deployment Models

On-premise Private Cloud Public Cloud 16

Telco Telco Telco SIP Trunk SIP Trunk SIP+IaaS

IP PBX IP PBX UC / CC UC

OpenScape Business OpenScape 4000 OpenScape Voice

Continued channel Support customer OpenScape investment journey to hybrid Voice-aaS with telcos

Circuit Circuit Connector Circuit Advanced Advanced Telephony included for Telephony Connector Connector and cloud partner upselling provisioning Unify Solutions

Vertical Solutions Healthcare & Alarming Trading & Emergency & Infotainment & Notification Dispatching Public Safety

Horizontal Services Solutions IP Voice Multimedia Team Customer and Clients Collaboration Interaction

Infrastructure Extensions Network Security Data Center Converged Infrastructure Infrastructure Infrastructure Networks

Carrier- Web, audio Multimedia Customer Professional grade and video mobile contact and IP voice conferencing collaboration centers managed services

Voice

Contact Centers Networks Video Conferencing

Advanced Devices Messaging Industry Solutions

Web Collaboration Secure Cloud Services Professional Services

Mobility

DECT WLAN

OpenStage OpenScape New! OpenStage OpenStage SL4 professional DECT Phone S5 M3 Family WL3 Family

Highly portable, powerful Excellent price to Industrial-grade phones: Integrate mobile users device with smart phone performance ratio IP65 protection, with your wireless LAN appearance Ex-certification variants High quality audio in WL3 Plus model for Multi-cell noisy environments Bluetooth-enabled for advanced security and capability Hands-free mode headset messaging Encrypted voice Headset port Panic Button transmission Improved surface resistance Vibra alarm (optional)

Through Unify, Atos provides organizations of all sizes with the communication and collaboration tools which are the foundation of a modern digital workplace. Scientific computing Business computing IT modernization

Next generation team collaboration from Open APIs and standards at the heart High reliability, Mission-critical Voice the cloud. of all Unify technologies

Unified Communication & Single “pane of glass” for all Pre-built integrations with Collaboration including Audio, collaboration functions Microsoft, Cisco, Polycom etc. Video and Web Collaboration Atos-delivered Installation, Mobility solutions to span devices Natural intuitive user experience Maintenance, Managed, Cloud & and networks across all devices Professional Services

Multi-media World-class partner community offering Powerful, contextual search Contact Centers complementary technologies and services

Advanced Devices with Persistence of conversations through innovative NFC technology content storage and recall

Industry Solutions including healthcare, trading, emergency services

23 Next Generation of Collaboration Agile, team-centric communications – use case drives the choice

Source: Gartner Digital Workplace Summit London, 19 Sep 2017 Team Collaboration Adoption Curve 36+ month analysis

66 Days Adoption

Internalized Change

Acceptance

Adoption Positive Chasm Perception Buy-In

Art of the Possible

Understanding Time Principal Benefits / Outcomes

▶ Circuit drives a more open and collaborative mindset – Encourages adoption, engagement and thought sharing – Replaces meetings with working sessions – Stimulates shared ownership approach – Intuitive experience inspires confidence – One single account for multiple user devices

▶ Outcomes – Faster time to organisational productivity – Meetings become working sessions – Re-invigorates professional pride

27 General Findings & Outcomes

Single application increases a user productivity by up to 27%

Team engagement can be improves by 12% within 25 working days of a Circuit deployment

Observed up to a 41% reduction in internal emails within 16 months

Remote guests are 34% more likely to share their screen during a real time collaboration Note – Results obtained via a sample of 51 clients across different verticals and organizational size In one particular organisation, a 58% reduction in business travel expenditure was achieved

28 What’s the solution? Circuit

▶ Circuit – a single web based team collaboration cloud platform that combines asynchronous and synchronous communications to give context and meaning

▶ Circuit has a natural intuitive interface that inspires confident adoption and drives productivity… faster

▶ Circuit works with your existing IT infrastructure / Applications & SIP Voice platform

29 References

The Green Pea Company ▶ Large – 3,500 employees ▶ Start-up - A new concept in ▶ Global – 360,000 employees fruit juices (30 users) ▶ Users – 261 (initially) ▶ Users – 360,000 ▶ Problem - A mixture of tools meant under performance ▶ Problem – Need for a zero footprint, quality collaboration ▶ Problem - A need to platform between Farmers consolidate complex ▶ Circuit delivers (mainly mobile) and their collaboration tooling – Clear data storage distribution outlet. ▶ Circuit delivers ▶ Circuit delivers – Easy collaboration with – Common collaboration partners – A truly mobile experience toolset – Optimized workflow – Elegant easy to master – Syncplicity Integration – Improved customer contact experience – Vehicle to engage in real-time – Easy collaboration with with partners partners

30 What does Relevance look like? The New Way to Work at Siemens

Circuit usage in minutes/month Volume of shared data High, very high or HD quality (MOS) for 90,000,000 1.8 TB Thereof per day > 90% 98.4% conferencing sessions of sessions

Circuit conferences 350,000 Concurrent Circuit users 120,000 global users per day 140,000 Concurrent Circuit conferences Mobile users 11,000 27,000 max/hour 31per day per day

31 Customerisation

▶ ENGAGE – More collaborative functionality than traditional UCaaS at highly competitive price points. – In-built persistence discourages dark IT sharing ▶ EMBED – Simplicity through standards based SIP & WebRTC – Naturally enable business workflows within team collaboration and communications APIs ▶ EXTEND – Persistent content drives longevity – Leverage existing investments

Chat Video

32 Digital Workplace Complementary value between Circuit and Google Suite or Office 365

Scalable real-time collaboration Productivity apps

1:1 and group voice Video conferencing Document co-editing Screen sharing Email Persistent messaging Calendaring Large communities File sharing Native file sharing ID management Telephony integration

Integration points Share files from Google Drive, Box, Sharepoint into Circuit conversations (available) Create documents in Circuit and receive notifications when document is edited Include Circuit conference info in calendar invites SSO and user provisioning Circuit Meeting Room Quick start of a meeting session and recording for later review of the results

▪ User is starting Circuit Meeting Room by themself with their Circuit client/app. ▪ Every user can follow the audio, video and screen sharing session, recording and forwarding it. ▪ Remote user (guests) are listening and look into their own screen. ▪ Onside user are seeing the audio, video and screen sharing session of the remote user. ▪ NO expensive licenses and FREE guest access It’s all about the Use Case Business needs to drive the choice of a collaboration solution or service

100+ customer use case workshops about Customer Usage Business Example-1 business and digital transformation: Challenges

Usage Usage • 45+ use cases in 7 verticals Circuit Demo Example-3 Example-2

• Driving adoption by solving true needs Update U-C Art of Possible Brain storm • Highly valuable input to steer future Library

roadmap activity Idea 1 Idea 2

Proof of Proof of Concept Concept

Circuit Art-of-the-Possible Workshop Process

35 Education Energy Automotive Healthcare Retail Public Sector35 Finance Omnichannel Client Experience New ways to interact with your clients

Give your clients the choice to access the right agent through any channel such as voice, web chat, video or social media (e.g. facebook or twitter).

agent screen mobile user Accelerate your Business with Deep Integrations Atos Contact Center Solutions

CRM Integration : OpenScape Contact Center with Salesforce

Partners & Interfaces Circuit – Respond to fast growing needs such as IoT Case Smart Home and Smart Customer Service

Issue – More and more companies such as energy companies, car manufacturers, entertainment Customer circuit suppliers, etc. provide smart home capabilities and in Service almost all cases, this is offered in a siloed and disconnected way. What would the benefit be to you and your customers to interconnect all smart home capabilities and make more out of it – charge your car while the sun is shining.

Solution – Circuit’s PaaS capabilities connects any IoT information into a single view. This means Smart Home capabilities can be brought together seamlessly. A trigger from the solar system initiates HR interaction for your car or your heating system. If you Wor ker need assistance interact via Circuit’s real-time capabilities with Smart Home community gurus or Smart Home Experts from your supplier. 38 Cloud Increase collaboration and productivity O365, Gsuite, Facebook, Salesforce, Bots, etc…

▶ Main decision drivers – User experience – Costs – Seamless integration ▶ State of the art E2E Security – Multi-factor authentication is standard – Information Protection – Conditional Access – Endpoint Protection, Encryption and DLP

Positive Effect 165.000 Users • 98% less air conditioning required

• 78% less CO2-emissions 15.000 PBX-Systems • 3 Mio. € growth in the 11 OpenScape overall result Enterprise systems

Your secure path from decentralized mixture of solutions into a single one… Our Solution OpenScape Cloud Managed Value Proposition path to the cloud

Improve user experience much more than voice from the cloud: it is a single and easy-to-use unified experience, enabling communication wherever, whenever and however with people, things and data. You gain in workforce and workplace productivity, you retain and leverage persistent knowledge and you foster innovation. OpenScape Cloud Managed OpenScape Enterprise + Circuit Benefit from tailored deployment options Organizations can license users at a mix of license levels, so you Workflow-based Real- Hybrid / buy what you need. The solution fits naturally with your existing Carrier Grade Time Collaboration Private Cloud solutions and services, whether on the cloud or on premise. Voice Reliability Infrastructure Flexibility and scalable and Security Soft-Clients / Mobility and/or Desktop Optimize your costs Phones Atos Cloud Improve ROI with a quality experience at a predictable price and no infrastructure to manage. You leverage your existing investments without disruption.

Be always up to date Thanks to an agile methodology and sprint updates, Unify solution is always improving, offering you new features.

A highly flexible, personalized solution for more effective collaboration and increased productivity OpenScape Cloud & Circuit Managed Hybrid User centric packaging (Pricing >5k user)

OpenScape SIP Voice ENTRY ESSENTIAL PROFESSIONAL ENTERPRISE

Cloud Common areas, Conference Foundation communication and Cost effective solution with more Inclusive, immersive solution for more Communication and collaboration as a room, Break room collaboration , Standard immersive conversation integrated and interactive customer and strategic imperative with unlimited Managed Voicemail capabilities employee collaboration conferencing, integrations and support

✓ All Essential Features ✓ All Professional Features rd ✓ All Entry Features ✓ 3 Party SIP Clients ✓ Standard Voice ✓ Conferences up to 300 ✓ VDI Support (Vmware, ✓ Unified Messaging (Unify certified) Features participants Citrix) ✓ Circuit Essential User ✓ Analogue Adapters ✓ Voicemail ✓ Circuit Professional User ✓ Circuit Enterprise User Features Features Features ✓ 1 GB Storage ✓ 10 GB Storage ✓ 20 GB Storage

with enterprise Dedicated OpenScape Voice ~170k€ voice … One time fee (Design & Integration)

~10k€ … Circuit Circuit Tenant One time fee

… and add ons Contact Center (PSR) X € Per system and month

43 | 23-02-2018 | Dirk Stohlmann | © Atos - For internal use Pricing to be confirmed per customer project UCC | PM MS Unify (UCC) References We have references in all Geographies and in all Markets

Public Services Network (PSN GOV.UK) Solvay: Managed communication services The PSN changes the way government departments and agencies, local Solvay is an international chemical group committed to sustainable authorities, and the third sector buy and use voice, data and video development, innovation and operational excellence. It employs about services. Because we have been involved from the very beginning – we 30,000 in 55 countries and is headquartered in Brussels. By committing to can support the government entities at every stage of their PSN journey a managed services agreement with Atos Unify, Solvay has centralized its – from compliance to connection, through procurement to service fixed voice infrastructure. The agreement has also rejuvenated Solvay’s delivery. working methods, with staff now working remotely, on their preferred As a single, private ‘network of networks’ and open ICT marketplace, mobile device while still staying in full control of their communications. the PSN is already driving efficiencies, enhancing collaboration and Task improving service delivery to millions of citizens across the UK. It has Lowering TCO was a major driver in Solvay’s decision to upgrade to a the potential to do more. centralized, unified communications (UC) network to replace an array of At Atos Unify, we have already invested over £80 million in PSN hosted PBXs from different suppliers. And with more than 400 global locations. platforms, accreditation, resources and product development. Solution Solvay selected Atos Unify as its preferred supplier because of its ability to provide integration of multi-vendor PBX platforms, including hybrid systems via a redundant, centralized OpenScape Voice solution global implementation.

We are the only manufacturer to have a Benefits fully PSN-certified product range, while A centrally managed UC infrastructure our dedicated approach to PSN transition, significantly lowers Solvay’s operational delivery and management supports our costs: a single cabling infrastructure for data, PSN clients at every stage of their journey. voice and video; simplified processes for moving or adding phones; reduced roaming charges; and greatly More country and/or market-specific references lowered international charges. These all lead to significant cost savings – available ... TCO has dropped by 30% as a result.

44 | 15-09-2017 | Dirk Stohlmann | © Atos - For internal use IDM ESO | PPM UCC OpenScape Cloud Transformation Services What can we do for you?

From the first idea, over the individual design right up to the realization …

Design the Customize & Enable the Assess & Check Adopt Solution Integrate People

… with OS Cloud Transformation Services we meet customer’s business needs.

Enhancement to OpenScape UC Client

• Separate Call control window (to be able to use the call control as separate window)

• Advanced search (to enhance contact search)

• Named Device Lists (support of named device list with new Web Client)

• Team features (to administrate the Team on user level)

Enhanced flexibility for OpenScape UC Client (Desktop and Web Client)

• Scalable Web Client window

• Automatic UI adjustment based on windows size (incl. tabs)

• Adjustable to personal working styles (by the user)

OpenScape Fusion for Office • One client to support Microsoft OS and Microsoft Office / Skype for Business / Lync • Optimized new look and feel • Citrix support incl. Audio • vCard integration into SharePoint on premise

49 | 23-02-2018 | Dirk Stohlmann | © Atos - For internal use Copyright © Unify GmbH & Co. KG 2015. All rights reserved. UCC | PM MS OpenScape Fusion for Microsoft Office Full UC Access via Microsoft Office / Microsoft Outlook

OpenScape Fusion for Microsoft Office • Call Control via scalable “new” OpenScape Desktop Client • Full access to OpenScape UC features • Presence • Preferred Device • Call History • Conference List • Contacts • Rules • Team • Voicemail

50 | 23-02-2018 | Dirk Stohlmann | © Atos - For internal use UCC | PM MS OpenScape Fusion for Microsoft Office UC and Voice integration into vCard (Contact Card)

OpenScape Fusion for Office – Contact Card Integration • Access to UC features integrated in vCard (Contact Card) • Visual colored presence state • Start IM • Make call / click to call • Make video call / click to video call • Send Email

OpenScape integration into Skype for Business / Lync • Start OpenScape calls out of Lync/S4B client or IM • Start Ad-hoc or scheduled conferences • User presence in favorites (Lync or UC) • Presence sync between UC and Lync/S4B • Use Lync softphone as preferred device • IM chat can be started out of vCard, Unify bar and Email IM 52 | 23-02-2018 | Dirk Stohlmann | © Atos - For internal use Copyright © Unify GmbH & Co. KG 2015. All rights reserved. UCC | PM MS Thank you!