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Connect Card Is Here! NEW EQUIPMENT BUS CONNECT CARD READERS LET’S GET STARTED Connect Card readers are Welcome! This guide will help you installed on all buses to accept transit fare when boarding. get the most out of your Connect CONNECT Card. For more information, visit LIGHT RAIL CONNECT ConnectTransitCard.com. CARD READERS CARD IS Connect Card readers are The Connect Card system uses all installed at all Regional Transit HERE! existing transit fares, including light rail stations to accept passes and transfers that you transit fare before boarding. are used to. You may load your CONNECT CARD regular pass(es) and Cash Value “ADD-FARE” MACHINES (in place of tickets or needing to Connect Card Add Fare carry exact change) onto your Machines are installed Connect Card. at select Regional Transit light rail stations to provide convenient reloading of Cash SACRAMENTO REGIONAL TRANSIT •EL DORADO TRANSIT • E-TRAN • FOLSOM STAGE LINE PLACER COUNTY TRANSIT • ROSEVILLE TRANSIT • SCT LINK • YOLOBUS • YUBA-SUTTER TRANSIT Value, passes and discount LOAD YOUR CONNECT CARD fare, using a credit or debit • Online at ConnectTransitCard.com. card. Fare added online takes up to 48 hours to appear on your Connect Card. RETAIL SALES MACHINES • Add Fare Machines at select light rail Retail sales machines will be stations using a credit or debit card. .com installed at select retail outlets For more information and FAQs, TransitCard Connect • At participating retail locations and participating transit visit ConnectTransitCard.com using cash. agencies across the region Connect Card Customer Service where you can load Cash • At participating transit agencies PHONE 916.321.2877 | TTD 916.483.4327 Value and passes using cash. using cash, transit vouchers, and Monday – Friday: 6:30 a.m. – 6:30 p.m. The Easy Way to Pay credit or debit cards. Connect Card Sales & Service Center ConnectTransitCard.com THE MOST UP-TO-DATE LIST OF CUSTOMER SERVICE 1225 R Street, Sacramento CENTERS, ADD FARE MACHINES AND RETAIL LOCATIONS Monday – Friday: 9 a.m. – 5:30 p.m. ARE AVAILABLE ONLINE AT CONNECTTRANSITCARD.COM. REGISTER YOUR CONNECT CARD AT CONNECTTRANSITCARD.COM FOR BALANCE PROTECTION, AUTOLOAD, AND ONLINE ACCOUNT MANAGEMENT TAP AND GO CHECK YOUR CASH VALUE BALANCE AUTOLOAD REGISTER YOUR CARD Just 3 Steps to Start your Ride • Online at ConnectTransitCard.com. To make paying for transit fare convenient, By registering your Connect Card, you can sign up for the Connect Card Autoload manage your card online by: 1. Tap your Connect Card flat against the • Call the Connect Card Customer Service program. When your Cash Value balance yellow target located on the bus Connect Center at 916-321-2877. • Loading fare (passes and Cash Value) falls below a level you choose or your transit Card Reader (as you board the bus), light • At light rail stations, push the “Card Info” pass is about to expire, your Connect Card • Setting up autoload rail Connect Card reader (before you button on either the light rail Connect will be loaded automatically from your stored board the train) or on Add Fare Machine • Viewing your transaction history Card reader or Add Fare Machine, and credit or debit card. (before you board the train).* hold your Connect Card on the yellow • Checking your Cash Value balance 2. Wait to make sure you see a green target while you review your balance and CASH VALUE • Reporting your card lost/stolen and or yellow screen and hear a beep, the passes you have loaded. ordering a replacement card indicating your fare has been accepted. You can load Cash Value onto your Connect • On the bus, your balance will flash on the Card. Cash value works like cash—each These benefits are only available to registered 3. Go on your way! screen when you tap on the bus Connect time you ride, the amount of a one-way fare card holders. To register online, go to Card reader. *Failure to pay or validate the fare may result will be deducted from your balance. Your ConnectTransitCard.com. If you qualify for a in a fine or inability to board the bus. Cash Value can also be used to pay for a Discount Card, you must go to a participating HOW TO LOAD TRANSIT FARE AT daily pass or pay fare for an additional rider transit agency’s Customer Service Center and THE ADD FARE MACHINE at participating agencies. Cash Value is UNDERSTANDING THE CARD READERS provide proof of eligibility. accepted by every participating agency. 1. Place your Connect Card in the holder Ready to Ride: When you tap and hold your below the screen. You may not split a payment between Cash BALANCE PROTECTION card against the yellow target you will see a Value on your Connect Card and cash in your green or yellow screen (depending on your 2. Select “Passes” or “Cash Value” on the The Connect Card offers security with balance hand to pay your transit fare. card type) and hear a confirmation beep screen. protection in case of loss or theft. Registered when your fare is accepted. Connect Cards can be reported as lost or 3. Either select an agency and the DAILY PASS stolen online, over the phone, or in person If you see a red screen and hear a high appropriate pass type, or choose at a participating transit agency Customer frequency tone, you either did not tap on a Cash Value amount to load. You can load a daily pass valid on Service Center. The card will be deactivated correctly, you don’t have valid transit fare, participating transit agencies to your Connect 4. Pay using your credit/debit card. and the remaining passes and/or Cash Value or your Connect Card has been blocked Card by asking the bus operator upon will be transferred to a replacement Connect or damaged. If you do not know why your You cannot get a new Connect Card at boarding or by pushing the Daily Pass button Card for you. Connect Card is not working, call the Connect an Add Fare Machine. To get a Connect on the light rail Connect Card reader or an Card Customer Service Center at 916-321- Card visit a retail location, a participating Add Fare Machine before tapping. A replacement card fee will apply. 2877 or go to a participating transit agency transit agency Customer Service Center, A daily pass must be purchased with your Customer Service Center. or through the “Get a Card” process on Connect Card’s Cash Value balance. ConnectTransitCard.com. .
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