iPHONE APP LEGAL NOTICE

ALARM IT FACTORY GMBH ROTEBÜHLSTRASSE 51A D-70178 STUTTGART

Chief Executive Officer (CEO): Dipl. Ing. (FH) Peter Gunsser

Phone: + 49 711 62 007 69 – 0 Fax: + 49 711 62 007 69 – 9 Email: [email protected] Internet: http://www.alarm-it-factory.de

Register court: Local court Stuttgart Register number: HRB 744409

© Alarm IT Factory GmbH 2021. All rights reserved. No part of this manual is permitted to be reproduced or exploited in any form or for any use. Re- producing, utilizing, or communicating this manual, or passing it on to third parties, is prohibited unless expressly permitted. Infringements will incur claim for damages. All rights reserved, in- cluding rights created by patent grant or registration of a utility model or design.

Dated: 2021-06-14 iPHONE APP CONTENTS

Contents 1 THE ALARM CONTROL CENTER 1 1.1 Barely Happened – Already Reacted! ...... 1 1.2 Further important notes ...... 2

2 ABOUT THE iPHONE APP 3

3 INSTALLATION OF THE iPHONE APP 4 4 USAGE OF THE iPHONE APP 5 4.1 Login to the ACC Webservice ...... 6 4.1.1 Reset Password ...... 7 4.2 Receive Messages from the ACC Webservice ...... 9 4.2.1 Receive and acknowledge push notifications ...... 9 4.2.1.1 Arrival of Push notifications when Smartphone is on Standby ...... 9 4.2.1.2 Arrival of the Push notification when Smart- phone is Active ...... 10 4.2.2 Message View ...... 10 4.2.2.1 Loading of New Messages: ...... 10 4.2.2.2 Overview ...... 10 4.2.3 Explanation of the Symbols ...... 12 4.2.3.1 Editing a message ...... 13 4.2.3.2 Error when acknowledging a message . . . . . 13 4.2.3.3 Filtering the message view ...... 14 4.2.3.4 Message Details ...... 15 4.3 Subscriber State View ...... 16 4.3.1 Setting the subscriber state ...... 16 4.3.2 Use automatic reset ...... 17 4.4 Settings ...... 19 4.4.1 User Settings ...... 20 4.4.2 Set Maximum Age and Maximum Number of Messages 21 4.4.3 Set Ringtones ...... 22 4.5 Send Support Data ...... 24

5 TEAM PLAN OPTION 25 6 SETTING THE LANGUAGE 27

7 ALARM CONTROL CENTER SUPPORT 28 List of Figures Fig. 1 Message forwarding by the Alarm Control Center . . . . . 1 Fig. 2 Message dispatch ...... 3

i iPHONE APP

1 THE ALARM CONTROL CENTER

1.1 Barely Happened – Already Reacted!

With the Alarm Control Center (ACC), the Alarm IT Factory GmbH offers a software solution that forwards messages fast, directly and fully au- tomated to the relevant experts and participants. The Alarm Control Center reliably forwards messages from process control and process visualization systems to smartphones, mobile phones, pagers and many further mobile or stationary receivers. If a recipient does not react to a message, the message is sent to further recipients promptly by the sys- tem.

Figure 1: Message forwarding by the Alarm Control Center

The ACC Core System is the center of the alarm management and as- signs the incoming messages to the participants via a multistage esca- lation. Agents are the interface between the control system and the Alarm Control Center. An Agent takes up appearing messages and forwards them to the ACC Core System. The Agent returns the result of the alert- ing process as well as the feedback and acknowledgment of the partici- pants to the control system. Channels establish a connection between the ACC Core System and the terminal devices or other channel specific endpoints and manage the necessary parameters for this connection. The Channel forwards the messages from the ACC Core System to various communication systems and processes the reactions of the subscribers.

1 iPHONE APP 1.2 Further important notes

1.2 Further important notes

This technical documentation has been created by ourselves with ut- most care. However please understand that, despite this, we cannot as- sume any guarantee for the correctness and completeness of the infor- mation contained therein.

INFORMATION Important information for your safety

B For your own safety, please note the instructions in the user docu- mentation ACC Core System.

The manual iPhone App is part of the user documentation. You can find the user documentation on the ACC USB flash drive in the folder DOCS. It describes in detail: • Requirements and compatibilities between different software pack- ages (operating systems, WinCC and PCS7, WinCC RT Professional, SQL database): ACC Compatibility List • Approved hardware and devices: ACC Compatibility List • Installation of the required system components and Alarm Control Center: ACC Installation Guide • Tutorial for beginners, including a step-by-step configuration: ACC Getting Started • Configuration of the ACC Core System: ACC Core System • Configuration of individual agents and channels: User manual for the respective agent or channel

INFORMATION Compatible versions: Please note the valid ACC Compatibility List on the ACC USB flash drive

2 iPHONE APP

2 ABOUT THE iPHONE APP

When using the Smartphone Channel, the notification about a new mes- sage is delivered via the iPhone App by means of the Apple Push Notifi- cation service (APNs). The iPhone App enables you to receive and acknowledge messages from the ACC webservice. In order to do so, you have to load and install the iPhone App from the App Store. Messages are dispatched as follows:

Apple push

noti¡cation service / Firebase Cloud Messaging

Microsoft Azure

Noti cation Hub

Sends message Queries messages Cyclic queries after Sends acknowledgments acknowledgments ACC webservice

Figure 2: Message dispatch

• The smartphone channel sends the alarm message to the ACC web- service. • Via the Microsoft Azure Notification Hub as a distributor, the alarm messages can be transmitted to the Apple Push Notification ser- vice (APNs). • The respective mobile device polls alarm messages and down- loads the messages from the ACC webservice. • The addressed push notification service sends a push notification about the alarm message to the mobile device.

3 iPHONE APP

3 INSTALLATION OF THE iPHONE APP

1. Select the app App Store.

2. Enter Alarm Control Center in the search field. A list of apps opens. 3. If necessary, scroll through the result list of the search to the iPhone App.

4. Install the app Alarm Control Center by tapping the LOAD button. The app Alarm Control Center is installed onto your device.

4 iPHONE APP

4 USAGE OF THE iPHONE APP

When you start the iPhone App for the first time, you are asked whether you want to allow the app to inform you by means of push notifications. Confirm the request by tapping the button Allow. You can also use the iPhone App without agreeing. In this case you can download and acknowledge the messages from our ACC webservice as usual, but you are not informed as soon as a new message is acces- sible via the Apple Push notification service.

Confirm that the iPhone App may in- form you about new messages and message updates by means of push notifications. © When starting the app for the first time, confirm with Allow. Now the Apple Push notification service informs you about new messages automatically.

INFORMATION Get Login Data for the iPhone App

B The data required for the login with the iPhone App (Customer-ID, User name and Password) are managed centrally by the webser- vice. B Contact the ACC support team so that they can give the data sets matching your iPhone users to you.

5 iPHONE APP 4.1 Login to the ACC Webservice

4.1 Login to the ACC Webservice

© Enter your Customer-ID, the User name and the Password. © Confirm with Login. Now you can use all functions of the app.

INFORMATION Error pattern – Webserver connection failed

If a yellow addition with the text Webserver connection failed is shown during the login, check:

B Can your iPhone establish a con- nection to the Internet? B Does the iPhone App have ac- cess rights to the Internet, or is it blocked by safety settings of your iPhone?

Should your problem not be solved with the steps named or should you have further questions, do not hesitate to contact the ACC sup- port team. Just tap Login problems? to navigate directly to the support contact view.

6 iPHONE APP 4.1 Login to the ACC Webservice

4.1.1 Reset Password

If you have forgotten your password, you can reset it using the iPhone App to reset it.

© On the login screen, tap Reset password. © Enter your customer ID and your user name. Tap NEXT. You will receive an e-mail with a code to the e-mail address for your user.

© Enter the code you received by e-mail. If you have not received a code by e-mail after 5 minutes: ◦ Check the spam folder of your e-mail program. ◦ Tap Request new code.

7 iPHONE APP 4.1 Login to the ACC Webservice

© Set your new password. The password must contain at least 8 characters, one digit and one lowercase letter. © Tap CONFIRM. You will be automatically logged in to the iPhone App with the new password. © Confirm the popup message Re- set password by tapping OK.

8 iPHONE APP 4.2 Receive Messages from the ACC Webservice

4.2 Receive Messages from the ACC Webservice

4.2.1 Receive and acknowledge push notifications

4.2.1.1 Arrival of Push notifications when Smartphone is on Standby

© Once the push notification appears on the display, swipe gesture from right to left until the options Manage, View and Clear appear. © Tap on View.

Below the push notification Ac- cept and Decline is displayed. © To acknowledge the push notifica- tion, tap on Accept or Decline.

Alternatively, tap on the push notification. The app is launched and the new message is downloaded from the ACC webservice.

9 iPHONE APP 4.2 Receive Messages from the ACC Webservice

4.2.1.2 Arrival of the Push notification when Smartphone is Active

The number of unread messages is shown in red at the top right corner of the iPhone App icon. © Open the iPhone App. The message view is displayed with the messages downloaded from the ACC webservice.

4.2.2 Message View

By tapping the tab bar icon Messages, you can navigate to the mes- sage view of the iPhone App.

4.2.2.1 Loading of New Messages

When a new message is ready to be downloaded from the ACC web- service, this is shown by a push notification and an acoustic signal in the app.

© Swipe down in order to update the message list manually.

4.2.2.2 Overview

In the following picture you see the message view with information about the message text, the reception time, the message state and the acknow- ledgement status. The information displayed means:

10 iPHONE APP 4.2 Receive Messages from the ACC Webservice

• Symbols of message type, mes- sage state, acknowledgement status (see explanation following) • Reception time (DD.MM.YYYY hh:mm:ss) The messages are sorted ac- cording to their arrival. The more current the message, the higher up it is on the list. • Message text The message text gives further information about the source of the message. • Unread messages are highlighted by a message text printed in bold.

© Tap onto a message. © The message details view appears.

11 iPHONE APP 4.2 Receive Messages from the ACC Webservice

4.2.3 Explanation of the Symbols

Symbol Definition Message type Info message Alarm message with acknowledgement status Message state Message arrived Message gone Acknowledgement status Unacknowledged message Message acknowledged, without acknowledgement from the ACC Message acknowledged, with acknowledgement from the ACC Message declined Escalation successful, another subscriber has acknowl- edged the message All symbols except those regarding the message state exist in the ar- rived (left) and the gone (right, slightly opague) version. A message’s state determines which version is put on display.

12 iPHONE APP 4.2 Receive Messages from the ACC Webservice

4.2.3.1 Editing a message

The message view offers you the possibility of comfortably editing un- processed messages using a swipe gesture to the left.

The following options are available for alarm messages: • Acknowledge message • Reject message • Delete message However, info messages can only be deleted.

4.2.3.2 Error when acknowledging a message

Alarm messages can only be acknowledged when they have not yet been accepted or have not gone. If your acknowledgment overlaps with the leaving of the message, this conflict is shown in a pop-up.

13 iPHONE APP 4.2 Receive Messages from the ACC Webservice

4.2.3.3 Filtering the message view

For a better overview of your messages, the message view offers the possibility of filtering your messages specifically according to status.

No filter is selected by default so that you are shown all messages. If a filter has been set, the name of the filter is shown at the upper border of the message view.

o CAUTION Missed messages due to filtering

When actively filtering, only the messages are shown in the message view which fulfill the selected filter criteria.

B Ensure that new messages are not missed. B Disable the filter function when it is no longer required.

14 iPHONE APP 4.2 Receive Messages from the ACC Webservice

4.2.3.4 Message Details

In the following picture you see the message details view of a message. This view is subdivided into the following areas:

1 Information: Message state as a graph and message text 2 Possible actions: Accept. This action is only available for alarm messages that have not been acknowledged yet. Decline. This action is only avail- able for alarm messages that have not been acknowledged yet. Delete. Remove this message from the device. 3 Process tracing: Relevant time stamps of the message. • Arrived: Time the message was sent from the smartphone channel • Message gone/ Posi- tively/Negatively acknowledged: Time the alarm message was acknowledged. 4 Detailed information: Relevant infor- mation about the message. • Message type: Information whether the message is an alarm or an info message. • Message state: Information about the current state of the message. • Acknowledgement state: Infor- mation about the current acknow- ledgement state of an alarm mes- sage.

15 iPHONE APP 4.3 Subscriber State View

4.3 Subscriber State View

By tapping the tab bar icon Subscriber state, you can navigate to the subscriber state view of the iPhone App. The subscriber state view of the iPhone App shows information about the current state of the subscriber as well as the time of the last status request. This information can be updated by a simple swipe down gesture. You can set the state by tapping one of the buttons inside the Set sub- scriber state field. You have the possibility to set an automatic reset of the subscriber state to Available. For this, the switch Use automatic reset in Settings > Sub- scriber State must be set to activated.

4.3.1 Setting the subscriber state

Current state • Available • Busy • Meeting • Standby • Out of office • Absent

16 iPHONE APP 4.3 Subscriber State View

4.3.2 Use automatic reset

Prerequisite: In Settings > Subscriber State the switch Use automatic reset is set to activated.

© Set the switch next to Use auto- matic reset to activated.

17 iPHONE APP 4.3 Subscriber State View

© Tap on the date to set a date for the automatic reset to the sub- scriber state „Available“. © Set a date and confirm with OK

© Tap on the time to set a time for the automatic reset to the sub- scriber state „Available“. © Set a time and confirm with OK

© At the reset time the subscriber state is automatically set to „Avail- able“.

18 iPHONE APP 4.4 Settings

4.4 Settings

By tapping the tab bar icon Settings, you can navigate to the settings view of the iPhone App. © Tap the entry User in order to navigate to the user settings view. © Tap the entry Messages in or- der to navigate to the message settings view. © Tap the entry Notifications and Sounds in order to navigate to the push notifications settings view. © Tap the entry Support in order to navigate to the support contact view. © Tap the entry Legal notice in order to navigate to the license information view.

19 iPHONE APP 4.4 Settings

4.4.1 User Settings

Information about the user who is currently logged in is shown on the user settings view.

These data include: • Customer ID • User name • Last Login

Further, the user settings view offers the functionality to log off the cur- rent iPhone user from the iPhone App via the button Log Off.

20 iPHONE APP 4.4 Settings

4.4.2 Set Maximum Age and Maximum Number of Messages

You can configure the maximum age and the maximum number of mes- sages which should be shown in the iPhone App on the Message set- tings view. If the maximum number or the maximum age is exceeded, the oldest of these messages are deleted when new messages come in.

© Tap Max. age (in days). Now you can enter a numeric value for the maximum age of a message. This value can be a value from 1 to 99. © Tap Max. number of messages. Now you can enter a numeric value for the maximum number of messages shown. This value can be a value from 6 to 99.

21 iPHONE APP 4.4 Settings

4.4.3 Set Ringtones

You can determine the behavior of push messages for individual mes- sage events as well as the the behavior of the app icon’s badge on the view Notifications and Sounds.

The badge can be configured to dis- play: • Not ackowledged messages • Unread messages Additionally you have the possibility for each message event: • to accept or block push messages generally. For this, move the switch Allow Notifications to the desired posi- tion. • to determine the ringtone for these push notifications. • to determine the duration of the ringtone.

INFORMATION Different ringtone duration in case of unlocked and locked iPhone

B The ringtone duration configured here refers to a locked iPhone. B If your iPhone is unlocked, the ringtone is only played for the duration of the display of the push notification.

The message events you can configure here are:

• New message • Message gone • Escalation successful • Message acknowledged

22 iPHONE APP 4.4 Settings

When selecting the ringtones, you can choose between:

• Default • Silently • Alarm • Ping • Retro • Fizzle Cube

When selecting the duration of the ringtone for a locked iPhone, you can choose between:

• Play once • 2 seconds • 10 seconds • 20 seconds • 30 seconds

23 iPHONE APP 4.5 Send Support Data

4.5 Send Support Data

If there is an impairment of the functionality, support data can be sent to the ACC support team for error search. To do so, navigate to the Set- tings view with the tab bar icon and tap Support. The support contact view is displayed.

© Tap [email protected]. An email form appears.

© Please provide a short description of your problem as well as the means necessary to contact you. The error log file, all lodged mes- sages and other data of the app are automatically attached as an annex. © Tap Send. The log files are sent to the ACC support team.

24 iPHONE APP

5 TEAM PLAN OPTION

INFORMATION In order to use the following functionalities, the Team Plan option is additionally required for the Alarm Control Center

With the Team Plan option, the iPhone App enables every employee to independently enter themselves and organize themselves for individual responsibilities. For each subscriber, their assignment to escalation steps and service teams are clearly and interactively displayed for every tenant and every shift plan.

1.Choice of tenant and shift plan © Via the menu items Tenant or Shift plan, the displayed escala- tion steps of the service team can be selected. 2. Signing in to or out of an escalation step. © Using the switch for the individual escalation steps, you can enable or disable yourself in the respec- tive escalations. When you are disabled in an escalation step, you will not be informed during an alarm which relates to this step.

The view page of the Team Plan option enables you to see, alongside your own administration, how many active subscribers there currently are in an escalation step. This information is displayed in brackets be- hind the description of every escalation step. If you configured a minimum number of subscribers in the ACC for the Team Plan option when enabling an escalation step, this minimum num- ber is displayed as second number in the brackets behind the actual number of subscribers. If the minimum number is not reached, this is made clear by the num- ber of active subscribers being colored red.

25 iPHONE APP

Search function in the Team Plan view

In order to make handling complex alarm structures easier for you, the Team Plan option provides you with the possibility of searching for spe- cific service teams in the Team Plan view.

© Enter a text which is contained in the name of the service team be- ing searched for, in order to have this specifically shown.

Error when signing in to or out of an escalation step

When signing in to or out of an escalation step, it may occur that changes were made in the ACC, in the meantime, which influence the desired transfer.

In this case, a pop-up dialog informs you that your last transfer is based on old data. The data are automatically reloaded and the current status is displayed.

26 iPHONE APP

6 SETTING THE LANGUAGE

The iPhone App supports the languages German, English and French. The language your iPhone App uses depends on the language sequence preference of the iPhone used. In order for the iPhone App to be shown in the desired language, the preferred language sequence may have to be rearranged. If a language supported by the app is lodged in the list, it is automatically chosen. Set preferred language sequence of the user

© Open Language & Region with Settings > General > Language & Region. The Language & Region view appears. In the example shown, the system language is English. © Tap Edit. The Edit view appears.

© Sort the language sequence through drag-and-drop. © Accept the setting with Finished. If the languages lodged are not supported, the default language English is used.

27 iPHONE APP

7 ALARM CONTROL CENTER SUPPORT

ALARM IT FACTORY GMBH ROTEBÜHLSTRASSE 51A D-70178 STUTTGART

Phone: + 49 711 62 007 69 – 0 Fax: + 49 711 62 007 69 – 9 E-Mail: [email protected] Internet: http://www.alarm-it-factory.de

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